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Thanks, Espei! Aliila took the screenshots of the wildcard and final rounds, and those from the first day were taken by a variety of us GMs. I just wish I had more of them, sometimes I was so engrossed in the match I would forget to take them!! /facepalm
Catch all the action you missed! We have highlighted every match, including all of the games covered on the alternate stream as well!

This post is not spoiler free, so scroll down at your own risk!


Round 1

The Legion vs. Ultra Penetrating Force - [Commentary]
Super Macro Land vs. NorthKisBestK - [Commentary]
Mana vs. Train Train - [Commentary]


Round 2

Touch Fluffy Tail vs. Team Zergis - [Commentary]
Ultra Penetrating Force vs. Nerdrage - [Commentary]
Good Fight vs. Train Train - [Commentary]
Starlight vs. SuperMacroLand - [Commentary]

Round 3

Mana vs. Digital Legion - [Commentary]
ERPvPers vs. Starlight - [Commentary]

Round 4

Zergis vs. Gravehide2013 - [Commentary]
Dream Team vs. Touch Fluffy Tail - [Commentary]
NorthKisBestK vs. PvE Server Noobs - [Commentary]


Round 5

Good Fight vs. Touch Fluffy Tail - [Commentary]
Gravehide2013 vs. Death By RP - [Commentary]
Train Train vs. Infamous - [Commentary]


Wildcard

Train Train vs. Dream Team - [Commentary]
PvE Server Noobs vs. Super Sashimi Pals - [Commentary]
Super Macro Land vs. The L E G I O N - [No Commentary]
ERPvPers vs. Mana - [No Commentary]

Quarterfinals

Train Train vs. Good Fight - [Commentary]
NorthKisBestK vs. ERPvPers - [Commentary]
Starlight vs. Super Sashimi Pals - [Commentary][No Commentary]
Touch Fluffy Tail vs. Super Macro Land - [No Commentary]



Semi-Finals


Super Macro Land vs. Good Fight Game 1 - [Commentary] [Cam 2]
Super Macro Land vs. Good Fight Game 2 - [Commentary] [Cam 2]

Starlight vs. NorthKisBestK Game 1 - [Commentary] [Cam 2]
Starlight vs. NorthKisBestK Game 2 - [Commentary] [Cam 2]


Finals

Good Fight vs. NorthKisBestk Game 1 - [Commentary] [Cam 2]
Good Fight vs. NorthKisBestk Game 2 - [Commentary][Cam 2]
Good Fight vs. NorthKisBestk Game 3 - [Commentary][Cam 2]
If you have any technical issues with TERA, please contact our Support Team. I'm afraid I don't have the knowledge or the tools to help with issues like this, and our Support Team will get back to you as soon as they can.
Hello there!

I'm sorry to hear that you're experiencing issues with downloading TERA. I'm not sure what type of issue you're seeing, but the best way to resolve a technical issue is to contact our Support Team! I'm afraid I don't have the knowledge or the tools to help you through this but our team will get back to you as soon as we can. So please don't hesitate to talk to us!
Hello Youghyun,

Please try out our suggestions in the FAQ page, and if they don't resolve the issue, please contact our Support Team for personalized help. We'll get back to you as soon as we can.


Do you find yourself spending time drawing your favorite TERA characters? When you see the loading screens, do you ever think, “I could do that”? Well, get ready for our newest contest.

Submit an original piece of winter-themed TERA artwork by December 5 at 11:59 p.m. PST, and you could win a Snowdrift mount for one of your characters! You’ll also secure a spot for your artwork on one of our loading screens, with your character name and server name displayed below the image.

Here’s how to enter:

1. Submission must be original art (sorry, no screenshots) sized 1920 by 1200 pixels, 24bit RGB in .BMP or .PSD format.
2. Submission must include your character name and server name for you to receive your prize. (You may also include an optional caption up to 160 characters, which EME may edit if necessary.)
3. Submit your entry as an email attachment to community@enmasse.com.
4. Your full entry must be received by December 5 at 11:59 p.m. PST.
5. Standard EME contest rules apply.

The top three submissions will appear as TERA loading screens in December, so hit the pencils!
If the suggestions listed on our FAQ page above by TwilightAngel doesn't work, please contact our
Support Team! We'll be more than happy to help!
Redirecting: http://tera-forums.enmasse.com/forums/server-status/topics/111913-Extended-Weekly-Maintenance-at-7-am-PST
The servers are up and available. Thank you for your patience.
Hmm. I just checked mine and it looks like it's displaying the correct time.

Are YOU from the future?? :O
Hey Hikarii,

Thanks for sharing!! I'm glad to hear you had a great time, we did too :D

We'll get our screenshots up soon *furiously uploads*!
Edited by: Harmonia about 1 year ago
http://tera-forums.enmasse.com/forums/server-status/topics/111913-Extended-Weekly-Maintenance-at-7-am-PST

It was a back end network maintenance, that's not directly related to the game client itself.
It was a great finals match, but I think enough has been said in this thread.

GG.
We're sorry about this, the battlegrounds have been restored approximately at 9 a.m.
Hello everyone,

This week's regular maintenance will begin at 7 a.m. PST on Tuesday, November 19. We will be continuing to perform network maintenance during this week's extended maintenance. Expected duration of the maintenance is approximately 4 hours.

All servers will be under maintenance at 7 a.m. PST. Expected downtime is approximately 4 hours.

  • Lake of Tears - PvP
  • Mount Tyrannas - PvP
  • Valley of Titans - PvP
  • Ascension Valley - PvE
  • Tempest Reach - PvE
  • Celestial Hills - RP PvE

For real-time server status, please refer to the Server Status page. Thanks for your patience.


Thank you to everyone who came out to watch or participate in TERA’s second Canyon Clash Tournament this past weekend! We had a great time, and we hope all of you did too.

On Saturday, November 16, participants battled through five modified Swiss-style rounds to earn a spot in Sunday’s elimination. Saturday’s rounds narrowed the field from 24 teams down to 12. On Sunday, eight teams first duked out a single-elimination wildcard round to set the elite eight for the last three rounds. Our streams are available to watch on our official Twitch channel.

Congratulations to Good Fight, who won the tournament and will receive 100,000 EMP and the “2013 Canyon Clash Champion” title. NorthKisBestK, our second-place winner, will receive 20,000 EMP. Each of the top-12 team members will receive Quackerjack, our stamina-boosting duck mount. Everyone who participated will receive a dastardly mustache.

Good Fight



NorthKisBestK



Thanks again to everyone who participated or watched our stream! We loved having you and really enjoyed the tournament! To see how your favorite team fared, visit the Canyon Clash 2 website.
Edited by: Minea about 1 year ago
PM'ing you, zebaz.

Also, Baka, those aren't automated messages. We don't share the information to respect everyone's privacy. Only the individual/s involved will be informed.


It’s time to score some points! All weekend long, Valkyon Outfitters and Valkyon Outfitters Online are featuring 50% and 100% reputation boosts for half off the usual price:

• 50% Reputation Boost (1 day)
• 50% Reputation Boost (7 day)
• 100% Reputation Boost (1 day)
• 100% Reputation Boost (7 day)

The 50 percent discounts start at 11 a.m. PST Friday, November 15 and last until 11 a.m. PST Monday, November 18.
Hello Max,

In order to display the game character information, your forum account has to be the one with your game account. So right now you won't see any option.
The event is closed now, it was accidentally left open for a little longer than we planned (4 p.m. PST on 11/14 was our plan). Thank you for letting us know. :)
Edited by: Minea about 1 year ago
This is a really cute character background! Good luck in your character's adventures! :D
Unfortunately it was intentional that the candies are character based, so I don't think they will be combine-able. :(
So does being delicious. Just sayin'!
The daily quest reset time and nexus times have been corrected through this morning's server restart at 7 a.m. PST. Thank you.
If you are experiencing technical errors and the FAQ suggestions don't resolve the issue, please contact our Support Team for personalized help. The forums aren't used to provide support and I don't have the tools or the knowledge to do so. Our Support Team will be more than happy to help with your issues and will get back to you as soon as they can!

Also please note that as all other forum sections, the Bug Report is not for technical support and bumping a thread is against the forum rules. Thanks.
From the pinned thread on top:

Daily quest reset times have reverted back to 7 a.m. PST. Nexus times are incorrect as well.
- We're working to correct the reset times, will share more information as they become available.

>>> This has been corrected through the short server restart at 7 a.m. PST on November 14.
Hello Aerillian,

Sorry to hear you're having issues. For the Unknown File Error, please follow the steps listed in the pinned thread above. If you continue to experience an issue, please contact our Support Team and we'll be more than happy to provide personalized help as soon as we can. Thanks!
Hey there!

This is a pretty cool idea! As someone who learned English playing games too (Diablo!!!), I can say it was pretty helpful! Unfortunately I know nothing about Russian, but it sure sounds awesome! :D
As I've said in your previous thread, if you continue to experience issues, please please please contact our Support Team. Only our Support Team can help you with these issues. You need to contact them directly as the forums are not a channel of communication for our Support Team and I'm afraid I don't have the ability to help, only the Support Team can. Thanks.
Hello,

For technical assistance, please contact our Support Team for personalized help! I don't have the ability or the tools to help, and the forums are not our communication channel for support. Our Support Team will get back to you as soon as they can. Thanks.
Hi guys, I see there are some new posts here indicating the FAQ steps did not resolve the problem - if this is true for you please contact the support team. Our customer support staff (GMs) are here to assist you if the FAQs do not resolve your issues or answer your questions.

The forums are for discussions within the community, not for direct GM assistance - for that you must open a support ticket or chat. Then a GM can help you personally and we'll make sure your technical issues are resolved.
Edited by: Harmonia about 1 year ago
@DiegoSG, we have an FAQ for the networking error you describe, please give those troubleshooting steps a try: http://support.enmasse.com/tera/8001-0001-connection-error.

If these steps do not work, please open a support ticket and a GM can assist you with identifying the issues preventing you from connecting. Be sure to include your EME Diagnostic file so the GM can assess any networking issues!
starno1 on 11/14/2013, 02:59 AM - view
This Patch isn't Working, please fix it...


The patch is working, but some players are having difficulty with the "unknown file error". If this is the trouble you're having, please follow the steps listed in the first post in this thread. If they don't resolve the issue for you or you are having a different technical issue our support team is happy to look into it for you, just open a support ticket or chat!
Thanks for the updates guys!

@GoldX18, yes you will have to wait for the download to complete before you can repair. Once you run the repair if you are still having the server selection issue, please contact the support team and they can take a look at what's going on for you.

@Kelpie, FFFF:FFFF can be caused by a lot of things, but my first guess here is that you need to run the repair as well. That's the simplest thing to check for this error, especially if you've played TERA before and know your computer can run the game. Here's our FAQ for this error: http://support.enmasse.com/tera/error-ffff-ffff-fatal-client-exception.

If you want any assistance with the steps listed or they don't resolve the issue, please let our support team know by sending your EME Diagnostic in through a support ticket or live chat.
Hi IBI,

If you see progress being made (even slow progress), please let the launcher run. If it feels like there is no change and it's completely stuck without moving, can you contact the support team? There are a few files that should show the GM where the problem is:

http://support.enmasse.com/tera/obtaining-the-developer-logs-and-diag-information-when-contacting-support
Does your TERA character have a story to tell?

Check out the Vine video our creative team whipped up and then show us what you've got!

https://vine.co/v/hTO336hTPt3



Download our kit with premade character, NPC, and prop cutouts and show us what you've got!
Hi Starno1,

I know how frustrating these issues can be, but I can assure you the patch is OK. That's the first place we look whenever there is any trouble. For the few remaining players with these errors, our GMs are happy to assist with troubleshooting. Just open a support ticket and a GM can help you resolve the problem.

Some players using the Happy Cloud service have reported missing a specific file, and if you replace the file, it may resolve the issue for you. If you installed with Happy Cloud please be sure to follow the additional steps we've added to our FAQ:
Download the missing file
Put this file in the following directory:
TERA\Client\S1Game\Config\
Edited by: Harmonia about 1 year ago - Reason: I am bad at bb code
zebaz1988 on 11/13/2013, 11:39 AM - view
i bet is the event server where the canyon clash will take place

EDIT: nevermind, i don't think that's the canyon clash server, more like i bet it was some sort of giveaway code that we weren't told of. or maybe is KTERA


Its the canyon clash server.
Edited by: Solomon about 1 year ago
Adding

• Daily quest reset times have reverted back to 7 a.m. PST. Nexus times are incorrect as well.
- We're working to correct the reset times, will share more information as they become available.
Hi there,

Yes, we have sent out the Rambo pet as a thank you for donating for the charity. If you could PM me with your name you used and the email address, I can look it up for you. Please note that if you made an anonymous donation, we can't see who you are and also please make sure not to post any personal information on the forums. Thanks!
Just wanted to let you guys know we're looking into this and it has also been added to our Known Issues. Thanks!


Jokes aside, we'll relay the feedback. Thanks. :)
Here is more information on the in-game Halloween events: Banquet of Blood

We had a bug with the cannons in the instance so the event will run till 4 p.m. PST tomorrow (Thursday), November 14.

One great way to find information on what's going on with TERA is to check out the News and Announcements section of the forum or our website.
Please try the suggestions on our FAQ page. If they don't resolve the issue, please contact our Support Team so that we can provide personalized help!

We also have a pinned thread here in General Discussions, which is usually a good place to see if there's a hot topic for the day. :)
No worries! There are instructions on what steps to follow at the bottom of this FAQ page if you're having an issue contacting our Support Team.
Welcome to TERA, Deacon!

For tips for your specific classes, check out our Classes subforums! I also recommend making new friends and joining a guild for more fun in TERA. Oh and say hi if you see a GM in game! :)
As much as we'd love to support a Mac or browser version of TERA, currently we don't have a plan to pursue this. Sorry! :(
Hey Zebaz, thank you for putting your thoughts in a mostly constructive manner. We can't promise anything but we will get this feedback relayed.
You guys are so cute! *dies* ^_^
Any time you aren't sure what to do for any issue you're experiencing, please talk to us! We're more than happy to help! Our Support Team has the tools and knowledge to help you through the issues, please contact them and we'll get back to you as soon as we can.
Hello everyone,

We will have a short maintenance at 7 a.m. PST on Thursday, November 14. The daily quest and nexus times were incorrect, so we'll be correcting them with this maintenance. Expected downtime is about 15 - 30 minutes.

All servers will be under maintenance at 7 a.m. PST:

  • Mount Tyrannas - PvP
  • Lake of Tears - PvP
  • Valley of Titans - PvP
  • Tempest Reach - PvE
  • Ascension Valley - PvE
  • Celestial Hills - RP PvE

For real-time server status, please refer to the Server Status page. Thanks for your patience.
Update on the incorrect daily quest reset times and nexus times:

• Daily quest reset times have reverted back to 7 a.m. PST. Nexus times are incorrect as well.

>>> This will be corrected tomorrow through the short server restart at 7 a.m. PST on November 14.
Hello all, this is one of our known issues for this patch. Just letting you know we're aware of the issue. :)
(Moving to Off-Topic as its focus isn't TERA. Thanks.)
Sepherus on 11/13/2013, 08:08 AM - view
none of this works because.
I CANT LOG IN.
i cant get past the log in prompt


Hi Sepherus,

The log in issue you are experiencing is a pretty simple fix - it's caused by your Windows System Clock being set incorrectly. Please follow the steps here to sync the clock:

http://support.enmasse.com/tera/the-login-page-constantly-refreshes-website-or-launcher

The steps listed in this thread are just for the unknown file error, if you experience any other issues please search our FAQ database for the correct issue or contact the support team for assistance as a GM is always happy to help and our support team is available around the clock.
Good morning everyone! Checking in to see how everyone is doing with this issue today.

I want to make sure that anyone who has not been able to resolve the issue with the FAQ steps has contacted our support team directly for assistance.

The FAQ steps provided here will resolve this error for most players, but some will need a more in-depth resolution based on their specific files and computer settings. If the general steps are not working for you, please contact our support team and let them know what troubleshooting steps you have already performed.
Smirwarf on 11/12/2013, 07:35 PM - view
Just starting playing 2 days ago, got home from work and now I cant play because when I ran the Repair tool it gets to 99% and says Not enough space? I cleared out another 15gb of space and still says it... cant really get rid of any other games to make double the space this game needs and really dont wana have to reinstall again. any other solutions?


Hi Smirwarf,

Were you able to complete the repair function overnight? If you're still having any trouble completing the full steps and resolving this error please contact our support team for assistance. Sometimes the "not enough disk space" refers to administrative restrictions on your PC, so I would also recommend closing the TERA Launcher and running it as an administrator just to make sure that's not the problem.
FuzzyWolf on 11/12/2013, 11:33 PM - view
I replaced those 3 files and my game was able to run but I can't connect to any servers..... trying repair now.

and I canceled it now it's giving me ffff:ffff error............



Hi FuzzyWolf,

The repair is a necessary part of this resolution - any modified or corrupt game files need to be replaced and all files need to be verified. It shouldn't take the full time listed (it speeds up during the repair process) so please do be patient. Unless you run the repair, you'll most likely continue to receive the FFFF:FFFF error as that can be a result of corrupt or missing game files.

If you have any questions or want any assistance, please contact support and a GM can help!
@Sankat, can you tell me what server(s) you are trying to access? Also, do you see an error, or does clicking on the server just do nothing?

@Ryuryu, the steps to resolve "unable to determine current version" are actually very similar to the steps you just did: http://support.enmasse.com/tera/unable-to-determine-current-version. Please give these steps a try, and make sure you're running the TERA Launcher as administrator.

Some players have reported administrative issues on their computers that seem to interfere with reading the replacement files. This can be complicated to resolve, and if you're more comfortable using a language other than English our support team can help you (with the assistance of google translate!) directly if you open a support ticket.
Hi Xrail31,

You can't repair until you've completed the download, so let that finish and then give it a try. If you run into any trouble the support team is happy to assist!
Hi guys, this is a known issue from the recent patch that has been reported to the developer. Hang in there!

You can follow the status of the known issues in this thread:

http://tera-forums.enmasse.com/forums/general-discussion/topics/Known-Issues-for-230501-

Here is a workaround you can use for now, courtesy of GM Burble:

Uncheck the Show frame rate (FPS) option under Options -> UI Settings and then click Apply, and then restart your game client. This will prevent the ping tooltip from being displayed until the FPS counter is fixed.
Edited by: Harmonia about 1 year ago
@Hablion and Mastorga, are you both still experiencing this issue? My first recommendation is to try clean booting your computer to see if there are any conflicts going on: http://support.microsoft.com/kb/331796

If this doesn't resolve the issue, please contact our support team and they can assist you. Be sure to provide your EME Diagnostic file so the GM can review your connectivity information: http://support.enmasse.com/tera/troubleshoot-tech-issues-with-tera-s-diagnostic-tool
@Kelpie, there are about 180 tickets in the queue right now, and GMs are assisting players as quickly as they can! Please be patient and we'll do our best to get this resolved for you as quickly as we can!

@Zygarde, a few players are reporting that this morning and we're taking a look into it. Can you open a support ticket and send us your EME Diagnostic file?

Just to be clear, you shut down your launcher completely, logged back in, and are still unable to select a server?
Hi Miranda,

Thanks for letting us know - I've heard that type of problem before (not being able to connect, refresh makes the selection screen go black). I'm glad to hear that a few minutes and a launcher restart resolved the issue for you.

For anyone experiencing the problem today, are the same steps working?
Hi Xienhiem,

Accounts are never deleted - if your friend contacts our support team and lets them know about the problem they can help.

If your friend uses gmail, be sure to have them check "all mail" and not just the inbox. Google made some changes and some players find their mails there instead!

Please have your friend contact us if those steps don't resolve the issue: http://support.enmasse.com/tera/i-can-t-log-into-my-account-help
Hi Zaerel,

The Halloween event ends tomorrow (Thursday, November 14) at 4 PM!
I'm sorry to inform you that you cannot subscribe to the Elite Status using paysafecard as the payment method. PaySafeCard does not support subscriptions with reoccurring payments.
As a workaround for the ping tooltip display issue, you can uncheck the Show frame rate (FPS) option under Options -> UI Settings and then click Apply, and then restart your game client. This will prevent the ping tooltip from being displayed until the FPS counter is fixed.
It's for the Canyon Clash tournament. Only players accepted to the tournament are allowed on there :)
xrail31 on 11/12/2013, 11:44 AM - view
http://i44.tinypic.com/2w2o20i.png
:(


Yes the timer is not entirely accurate. It typically starts off really high but then quickly reduces to minutes. If you are installing the whole game that is a different story and that could take hours. If you deleted game.version on accident then you will have to reinstall the whole game.
Edited by: Solomon about 1 year ago - Reason: added clarity around patch times
xrail31 on 11/12/2013, 11:49 AM - view
I cant be installing the game all over again. I just replaced the three files it told me in the faq page and this is what happened


Then you should be good, and depending on connection speeds it shouldn't take too long. That being said with the number of people accessing the files it could be longer than normal, but not days or even hours.
Edited by: Solomon about 1 year ago
The wrong file is game.version. If you deleted this then you will have to download the entire game again.
D0nV170 on 11/12/2013, 12:05 PM - view
Well, the FAQ says to delete/overwrite it, so it wasn't really an accident. Maybe word that a little better because when I copied it over the old one, I got the 8 hour download timer. Yay.


I should clarify...if you deleted it and replaced it with the file in the FAQ then that is okay. If you deleted it and then attempted to patch without a game.version file then the whole game will download.

If you replaced it, and then run the repair it will take some time 20-40 minutes depending on connection (give or take some) because the repair functionality is checking all files to make sure none need to be replaced. So hopefully you replaced game.version and its the repair that's taking time.
elohel on 11/12/2013, 12:25 PM - view
What if you deleted game.version but then got it from someone else?


If it was from someone who had a working game.version then you should be okay. If there's wasn't working either or it was older then that could be an issue.
Edited by: Solomon about 1 year ago
(This type of threads belong in the Off-Topic section since its focus is not TERA. Thanks.)
Hello all,

Starting today, you have the option to register and/or sign into TERA using Facebook Connect.

If you have any comments, please use this thread to discuss. :)

Servers are available now. Thank you for your patience. :)
Yep, the servers are available now.
To repeat what Aliila said, this is an option for sign-in or registering convenience and we don't have any feature to post on behalf of you. Also you need to use an email address to register/sign into TERA to begin with, so it's a nice way of not having to use it again or use a separate one.
Looking into it, thank you for letting us know.
MrH1200 on 11/12/2013, 10:25 AM - view
just going on a limb here but could this be whats causing this unknown file error, everyone seems to be getting or almost everyone?

This is most likely unrelated. (We see this from time to time, so if anyone's experiencing this please follow the steps in our FAQ.)

Senji on 11/12/2013, 10:26 AM
Will it auto sign me in, or otherwise enable a requirement of zero typing?

Zero typing. :)
If you are experiencing the unknown file error, please try the steps on our FAQ page.
If the FAQ steps haven't worked, please contact our Support Team so that we can provide personalized help. If the files in your TERA client are not working, we can help identify which they are and help you through it by looking at the diagnostics report.
Please contact our Support Team. They're the only ones who have the tools to help.
Hello folks,

There will be a short maintenance at 12 p.m. PST (noon) on Tuesday, November 12. We're fixing the elite status gift box not including apothecary dyes as a potential reward, Halloween candy store not having the shape change items, and an issue with our En Masse store. Expected downtime is about 15 - 30 minutes.

All servers will be under maintenance at 12 p.m. PST:

  • Mount Tyrannas - PvP
  • Lake of Tears - PvP
  • Valley of Titans - PvP
  • Tempest Reach - PvE
  • Ascension Valley - PvE
  • Celestial Hills - RP PvE

For real-time server status, please refer to the Server Status page. Thanks for your patience.
Edited by: Minea about 1 year ago
Here are the known issues for Patch 23.05.01.

Daily quest reset times have reverted back to 7 a.m. PST. Nexus times are incorrect as well.
- We're working to correct the reset times, will share more information as they become available.

>>> This has been corrected through the short server restart at 7 a.m. PST on November 14.

• Once you mouse over the ping display, it will continue to display the information for other tooltips.

Workaround from GM Burble: "As a workaround for the ping tooltip display issue, you can uncheck the Show frame rate (FPS) option under Options -> UI Settings and then click Apply, and then restart your game client. This will prevent the ping tooltip from being displayed until the FPS counter is fixed."

• The in-game clock is not displaying for some characters.

• Unknown file error: If you are experiencing this issue, please try the suggestions in our FAQ page. If you continue to experience the issue after trying all of the suggestions, please contact our Support Team.
Edited by: Minea about 1 year ago - Reason: First issue has been corrected through the short server restart at 7 a.m. PST on November 14.
We're fixing this and bringing the shape changers in the candy store after the noon restart.
DirtyMan320 on 11/12/2013, 11:44 AM - view
Fix clock & FPS display 1st priority!
Thanks :)

Unfortunately this isn't something that we can fix, but we are aware of this and will notify BHS.

@Rza, Sorry for the inconvenience, but we only have 2 days left for the Halloween event and we want our players to have enough time to get the items they want from the Halloween event store in-game. Also the apothecary dye is a permanent dye which was accidentally not included after this morning's patch, so we think it'd be valuable to fix it at the same time since we can. :)
Edited by: Minea about 1 year ago
(I'm moving this to Off-Topic as its focus is not TERA.)
Hello folks,

Please use the appropriate threads for technical issues. We have pinned threads in General Discussions where we've been posting updates and FAQ links for troubleshooting.
You are right! Unless someone has just deleted the file without replacing it, it won't take that long. Thank you for letting us know! :)

(We're trying to consolidate all threads on this topic to the pinned thread.)
Move on, folks. Nothing to see here.

(Remember to create constructive posts with content.)
Tonka on 11/12/2013, 10:34 AM
It's for the Canyon Clash tournament. Only players accepted to the tournament are allowed on there :)

You will still be able to watch the tournament participants on Wyrmgorge during the tournament - TwitchTV! :)
As requested in the pinned thread, please contact our Support Team if you continue to experience the issue. We'll be able to provide a personalized troubleshooting help.

Harmonia on 11/12/2013, 11:51 AM
Hi guys,

There are several threads on this error today. If you're currently experiencing this issue after patching today, please do the following

1. Follow the FAQ steps (if you did this earlier today, you may have used out of date files. Please replace the three listed files again to ensure you have today's files)
2. If these steps do not resolve the issue, contact the support team with the following files:
Debugged Launcher Files
EME Diagnostic File


Also we're consolidating all related threads to the pinned thread. Thanks.
All servers are up and available. Thank you for your patience.
Hey Coramdeo,

Sorry to hear about the issue. It sounds like your issue is more complicated than other general issues, so I need you to contact our Support Team. It's completely okay if you can't get the diag report, we can help you through that too. So don't worry about that and talk to us so that we can help. Thanks.
Guys, we have a thread with the steps to take to resolve the issue pinned in the General Discussions.
Burble on 11/12/2013, 01:28 PM
As a workaround for the ping tooltip display issue, you can uncheck the Show frame rate (FPS) option under Options -> UI Settings and then click Apply, and then restart your game client. This will prevent the ping tooltip from being displayed until the FPS counter is fixed.

Hopefully what Burble said will help!
Hello!

We have an FAQ page for the issue you are experiencing (unable to determine the current version). Hope it helps!
Hello Lesss, I'm sorry that you're continuing to have issues. This FAQ page has some steps you can try out, but if those don't work, please contact our Support Team. They are the ones with the tools and knowledge to provide personalized help. Thanks.
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