TERA Online dev tracker
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It won't be on the forums because...security. I'll send you a PM.
Those servers have never had transfers available to them. We'll open up transfers in the future.
Hey, guys. This troubleshooting guide might help sort your launcher issues out.
Let me give a little explanation on this.

For the folks that were canceled today, you guys were all on the promotional elite when we transferred over from F2P. When we originally transfered into F2P, we gave you guys that had game time prior to F2P, 30 days of elite.

That 30 days of elite time is up and that's why you were canceled for your elite.

For the folks that had 5-7 days of elite after the 30 days, well, you guys shouldn't have had that ;). So that was actually a bug that we fixed. The items that were delivered to you, that shouldn't have been delivered either.

If you want Elite after the fact, you can go to store.enmasse.com and purchase the Elite subscription.

I hope this explains it.
Let me give a little explanation on this.

For the folks that were canceled today, you guys were all on the promotional elite when we transferred over from F2P. When we originally transfered into F2P, we gave you guys that had game time prior to F2P, 30 days of elite.

That 30 days of elite time is up and that's why you were canceled for your elite.

For the folks that had 5-7 days of elite after the 30 days, well, you guys shouldn't have had that ;). So that was actually a bug that we fixed. The items that were delivered to you, that shouldn't have been delivered either.

If you want Elite after the fact, you can go to store.enmasse.com and purchase the Elite subscription.

I hope this explains it.
Divinerage,

I actually saw your account. I'm looking at your account now. Unfortunately, you were a SUPER edge case, and it was all timing of your purchase and our script running :(.

Yours is fixed. Log out and log back in and you should be good.

Tiddymum,

I'm going to reply to you through PM, because I would rather not discuss account issues here.
Sorry about the issue with your ticket. I'll relay that to our CS department.

The BLUE (not white) halo, is only for the first EMP purchase and not the elite purchase :).
It's not RNG :).

It does take some time to propagate. But it won't propagate while you are logged in.
There is an extremely small amount of players that this is happening to. We are looking into the cause as it is rather odd. Until then, if you notice this on your new level 1 character, please start over if you can.
Locking per OP request.
Only the extensive alkahests are dropping in quantities of 1000. Everything is a player trolling you. It also needs to pop up in the middle of the screen.

That being said, I'm locking this thread now :)
Sent you a PM, Reion.
Hey everyone. We weren't aware of the Founder's chat icons disappearing until today. I wasn't even aware of this thread until today. I'm looking into what happened to them and let you all know when I found out.
I think this thread has run its course. There is another thread discusses the mysterious disappearance of the beloved Founder's chat icon already.
Double drop rate weekend is "from noon Friday to noon Monday PDT".

And yep, the Me Lucky Hat counts as a green item! :)
*patpats Roda*

Yes, dyed armor counts (if it's in green, that is!). Hmm, I'm not sure about eye color, but green hair probably will. We'll practice common sense. :)


You don’t need to be wearing green to enjoy the Lock of the Irish weekend in TERA. All weekend locked strongboxes have the chance to surprise some lucky lads and lasses with 1000 extensive alkahests or a permanent “Me Lucky Hat” accessory. And because it’s St. Patrick’s Day, we’re making it an extra-long weekend—from the Thursday morning update on March 14 to Tuesday morning’s maintenance on March 19.


TERA offers another weekend sale, but this weekend the savings are for elite players only. This weekend, from Thursday, March 14 at 1 p.m. PDT to Monday, March 18 at 1 p.m. PDT, elite players get big savings on spellbind boxes. How big, you ask? Thirty-three percent big! Our big boxes deserve the same big discounts you can get at big box stores!

There’s nothing like spellbind to lock down the enchantments you love when trying to get rid of the enchantments you hate. There’s no time like this weekend to stock up on these strife-saving items!
Hello, folks.

We're looking into this. Hang in there please. :)
We're working to bring it back up now.
Confirming the server is available again.
Hello, MT!

There will be a nexus at 9 p.m. Pacific Time tonight (3/14) due to the interruption during the 6 p.m. nexus.

This will only be on Mount Tyrannas server.
http://tera-forums.enmasse.com/forums/mount-tyrannas/topics/Mount-Tyrannas-Nexus-at-9-pm-314 :)

Also no petitions on forums please. (Please see the forum rules on this, thanks!).
Yep, sorry about that, folks. We'll have a makeup nexus on MT only tonight at 9 p.m. Pacific Time.

http://tera-forums.enmasse.com/forums/mount-tyrannas/topics/Mount-Tyrannas-Nexus-at-9-pm-314
We're sorry about the interruption during the 6 p.m. nexus today. We'll have a 9 p.m. nexus for Mount Tyrannas only tonight.

http://tera-forums.enmasse.com/forums/mount-tyrannas/topics/Mount-Tyrannas-Nexus-at-9-pm-314
I'm working on replying to everyone but it's taking me a while longer due to other events.

But from the people who were wondering in this thread, I wanted to let you know that I have Deja Vu, Derivation, Tiny Knights, and Royalty guild entries.

Also Ippiki, JDB, Caordicoh, and Prof_AF, I have your entries as well.
Does this need a lock? Seems like it needs a lock. Keep it clean or I'll stake this on my next visit.
Hey everyone,
We have a bittorrent for our TERA: Rising installer now. Please bear in mind that this is the FULL INSTALLER for the client.

You can find more information here: http://support.enmasse.com/tera/downloading-tera-via-torrent

Thanks!
-Treeshark
Lock of the Irish is from the Thursday morning update on March 14 to Tuesday morning’s maintenance on March 19. :)
This is amazing! Thank you so much for sharing this with the community! :D
Thanks for creeping me out... Dx
This looks really fun, thank you for planning this event! :)
Slickidiot, I checked into this. Sending you a PM.
As noted, there is already a thread on this topic. Please keep the conversation going there.
Not sure what's up with that character, Lusho, but you really do need to contact support. They can get you sorted.
All I can really say is this wasn't a system issue and it's resolved.
Mirtilla on 03/13/2013, 11:53 AM - view
"I'm sorry for your mother's death..."
x celebrates victory


*snorts pop through nose*
As there's already a thread about this, I'm going to redirect the conversation there.
We removed forum signatures for a reason. I won't call them a cancer, per se, but they're not coming back.
Just clarified the Nexus Quest rewards.

Also clarified the new Champions' Skyring rewards.
Unfortunately I can't ride cats because the movement makes me sick, so I need to stick to more stable mounts like a horse... But it'd be really neat to see a carriage that could carry more than one person! :D
Hello folks, I'm caught up on other stuff (which you will find out today) so I haven't been able to send out the confirmation email after the weekend yet. I'd like to do it today or tomorrow, so don't worry if you haven't gotten one this week. :)


Spring brings flowers, gorgeous weather, and brutal bosses with fat purses! We’re celebrating our good fortune with a long weekend of events in TERA, and you can get in on the fun. And because it's St. Patrick’s Day, we’re making it an extra-long weekend—from the Thursday morning update on March 14 to Tuesday morning’s maintenance on March 19. Whether you’re a hardcore dungeon runner or a high elf fashionista, we’ve got you covered.

Double Dungeon Drop Weekend

The bosses and baddies have filled their vaults with loot and plunder. Now’s your chance to take it back! All dungeons in TERA: Rising will have the double drop rate from noon Friday to noon Monday PDT. So, popo up and rain the pain!

Lock of the Irish

You don’t need to be wearing green to enjoy the Lock of the Irish this weekend in TERA. All weekend, locked strongboxes have the chance to surprise some lucky lads and lasses with 1,000 extensive alkahests or a permanent “Me Lucky Hat” accessory. So kiss that blarney stone and try your lock.

Catch Him If You Can

The legend of Eimhin the Prankster tells of a tiny figure dressed in green who wanders the hills outside Velika and scurries through the city streets. Rumors say he once pickpocketed Velik herself, then threw a three-day party in Castanica with her purse. The city watch has a standing reward of 50 gold pieces for his capture—but if you do catch Eimhin, he’ll trade some treasures for his freedom.

The hunt is on!

Details

1. Event Time

The hunt will take place on Thursday, March 14, with specific time slots for each server. All times are Pacific.

  • Lake of Tears: Noon–1 p.m.
  • Ascension Valley: 1–2 p. m.
  • Tempest Reach: 2–3 p.m.
  • Valley of Titans: 3–4 p.m.
  • Mount Tyrannas: 4–5 p.m.
  • Celestial Hills: 5–6 p.m.

2. Instructions

• Be logged in during the specified times and get ready to catch Eimhin! Decipher Eimhin’s taunts and track him down in Velika or the Velika Outskirts.

• Eimhin will hide 3 times per server within a one-hour period. During each round, the first three players to find him at each location will win prizes (double prizes if their characters are wearing green)! After the hour is up, Einhim will vanish.

3. Prizes

• Each time Eimhin hides, the first three players who find him will receive the following prizes:

  • First place winners will receive 125 spellbinds and 2 apothecary dyes.
  • Second place winners will receive 75 spellbinds and 2 apothecary dyes.
  • Third place winners will receive 50 spellbinds and 2 apothecary dyes.
  • All prizes will be doubled if the winning character is wearing green somewhere.

All standard En Masse Entertainment contest rules apply.

So don your finest verdant gear and keep a sharp eye out for Eimhin!
Edited by: Minea over 1 year ago


This week’s patch contains big changes to the nexus to decrease congestion and increase enjoyment—tweaks to earning reputation, improvements to emotes, and the ability to preview costumes. Read the patch notes to see all the details.
When in doubt, don't callout. Report them. We'll take care of it.
Just in case there was any confusion, it IS against the rules to bump posts.
Gorran on 03/08/2013, 10:23 AM - view
I see it's new fashion on forums, posting screenshots of random people killing random people. This is how these forums quality went down after switching to new build and style.


Callout threads/posts are clearly against the TERA Forum Rules. Since people aren't getting the message, some time off from the forums will give them the opportunity to read the rules.

[STAKED]
As we're handling, as quoted by CS, "tons of in-game reports," go ahead and use the in-game report button.

And they're dealing with the reported player.
I'm sorry that CS hasn't gotten to your ticket yet, but their ticket queue runneth over. We're handling them as fast as we can, but please be patient with us.
Unfortunately, maintenance was pushed out until Thursday, so the server resets didn't occur. I'm sorry. I'm sure it's frustrating.
Please keep the comments classy and constructive. Personal attacks aren't okay and result in time off.
Our support section has a guide that should help you resolve this.
There are numerous threads on this topic. Let's not start another. Ask your question in there, please.
As noted here, they do reset at 5pm.
(Moving this to Off-Topic as the focus isn't TERA.)


TERAToday is a fansite created by Katou, offering articles, guides, and news. We sat down with Katou and talked about how TERAToday came to be, and where it’s going.

How did you come to hear about TERA and how long have you been playing?

I have a very long history with Final Fantasy 11, and since then I've always kept up with MMORPGs, including TERA. Although the game at release looked very interesting, I was unable to commit time to it due to a very busy schedule and only ended up getting a character to level 50. When I heard TERA was going F2P with the TERA: Rising update, I hastily downloaded the game client and started playing again!

TERAToday looks terrific and has a variety of content including player guides, news, and columns. What are your goals with the site?

When I had returned to the game for TERA: Rising, I found that many of the useful player resources were outdated. The guide authors had quit the game, and even though many players seemed to want to contribute updates to the guide, the limitations of forum posts restricted that. Thus TERAToday was born.

The primary goal of TERAToday.com is to offer up-to-date resources to players. The main opponent to this is the restriction of player-created content on forums. By bypassing the single-post nature of forums, resources posted on TERAToday are able to be edited by multiple users, or ownership of content can be transferred to another author. This allows guide authors to collaborate (if they so wish) on a guide, or for a guide to be maintained and kept up-to-date by various community members, regardless of whether the original author quits the game.

In addition to the constantly updated player resources, we wish to offer a place where the community can turn for all of their game news and update information. There is also support for articles written by players on whichever TERA-related topic they wish to write about, from skyfish watching to theory-crafting about how elins are the master race. Finally, I'm hoping to host and run large community events fairly often through TERAToday.

How has the community responded to your site? Future plans?

Of the feedback I've gotten so far about the site, it's been all positive, but it hasn't been easy to find people interested in writing articles or guides, or moving their current guide to the site. With that said, the guide authors who've moved theirs over, or have written guides specifically for the site, have all done an excellent job and receive high praise from users!

Going forward, I'd like TERAToday to become the greatest contributor of TERA information and news for players. In the future we'd like to have KTERA patch notes properly translated as they are released in Korea, so the non-Korean-speaking community can get a sneak peak at potential updates. Our goal is for more guides to be written, covering broader areas than just classes, such as instances or specific mechanics. We want to host and run community events, as well as showcase other events in the community. The layout and functionality of the website are flexible, so it's up to what community and content contributors want to create! We'd also like to continue working with both the NA and EU community managers in the future to bring TERAToday player resources and community events to the player base!

As we understand it, you are also looking for more content contributors. If someone is interested, how would they contact you?

The potential of TERAToday.com is endless, but we need the community's help to really create something amazing! As it stands now, we could really use a few more people interested in writing guides for the things we don't have yet: the missing classes, instance guides, and general guides on mechanics or game play that may be confusing. Interesting content such as role-play columns, lore, player experiences, or thoughts are all great too! Anyone with an interest in writing about TERA in any way, regardless of topic, should consider writing at TERAToday.com!

Any interested content authors can shoot me an email at katou@teratoday.com, or by using the contact forum found on the TERAToday site (teratoday.com/contact). I'm also on both NA and EU forums as (NA: katou) or (EU: katouprime). Note that none of my characters are named “Katou,” or any variation of it.

Anything you’d like to say to the fan site users? To En Masse?

I'd like to thank everyone who has visited the site or given feedback about it! I'm always interested in hearing feedback (good or bad, as long as it's constructive!), or ideas/suggestions about the site. The TERAToday site is nearly a month old, and has undergone many visual and back-end changes, and will continue to do so. I'd love to speak to anyone interested in helping make TERAToday even better!

I'd also like to thank En Masse for offering such a fantastic unrestricted F2P model for TERA, and hope that going forward, EME continues to listen to their players and community!


Thanks to Katou for taking the time to talk to us. We appreciate your hard work!
Edited by: Minea almost 2 years ago
Hello everyone,

This week's regular maintenance time is changed so that we can implement a new patch. Instead of the weekly maintenance on Tuesday mornings, we will have a maintenance from 7 a.m. - 9 a.m. Pacific Time on March 14.

The following servers will be unavailable on Thursday, March 14 from 7:00 a.m. Pacific Time to 9:00.a.m. Pacific Time:

  • Mount Tyrannas - PvP
  • Lake of Tears - PvP
  • Tempest Reach - PvE
  • Ascension Valley - PvE
  • Celestial Hills - RP PvE
  • Valley of Titans - PvP

There will be no maintenance tomorrow morning (Tuesday) and this change is only effective for this week. We'll go back to our regular schedule next week (so maintenance on Tuesday, March 19).

For real-time server status, please refer to the Server Status page. Thanks for your patience!
Edited by: Minea over 1 year ago


TERA’s “No Sleep ‘til 60!” challenge encourages players to level through a world of true action combat, with special prizes for those who reach level 30, 40, 50, or 60. To enter, all you have to do is log in and level up!

The event will help you and your friends get ready for TERA’s exciting endgame, and is open to anyone with an active account. The challenge runs from 12:01 a.m. PDT, March 12 to 11:59 p.m. PDT, March 25. We'll check your progress after the event.

Here’s what you’ll get for your highest-level character:

Character level 30–39

- 5 strongbox keys, 7-day 50% XP boost, mirrored shades

Character at level 40–49

- 5 strongbox keys, 7-day 100% XP boost, mirrored shades

Character at level 50–59

- 5 strongbox keys, 7-day 100% XP boost, mirrored shades, Sleipnir mount (permanent, character-based)

Character at level 60

- 5 strongbox keys, 10 semi-enigmatic scrolls, mirrored shades



Starting March 12, log in, lock your door, and dive into TERA. No! Sleep! ‘Til 60!


Editors note: This post has been edited to reflect changes made to this event based on valuable feedback from you, our TERA players!
Edited by: Minea over 1 year ago
Thanks for your feedback. Closing this thread as the event is changed.

Please see the new information here.
Edited by: Minea over 1 year ago - Reason: Including the new link
This is open to "Anyone with an active account". So you don't have to create a new character. :)
In order to participate in the event, you need to be active in the event duration from 3/12 to 3/25.

On March 26, we will check the highest level character under your account and you'll receive the appropriate rewards in the tier. Rewards don't stack, it only counts one highest level character per game account.

Hope this clarification helps! ^_^
Minea on 03/11/2013, 05:41 PM
In order to participate in the event, you need to be active in the event duration from 3/12 to 3/25.

On March 26, we will check the highest level character under your account and you'll receive the appropriate rewards in the tier. Rewards don't stack, it only counts one highest level character per game account.

Hope this clarification helps! ^_^


Let's not create new threads when we already have several threads related to the event. Also you can reply in the News & Announcement thread as well.
Minea on 03/11/2013, 05:41 PM
In order to participate in the event, you need to be active in the event duration from 3/12 to 3/25.

On March 26, we will check the highest level character under your account and you'll receive the appropriate rewards in the tier. Rewards don't stack, it only counts one highest level character per game account.

Hope this clarification helps! ^_^

The event duration is given because you need to be active in TERA during the time period.

If you're already level 60 you will receive the prizes for level 60, as long as your account is active.

Sorry this hit your character, Chogy. I'm sure it's frustrating, and I'm sorry the CS team hasn't gotten back to you yet. The good news is Ritsukoa is correct and if all else fails, your character should get freed up by the server reset tomorrow morning. Let me know if it's still a problem at that point.
Definitely don't delete the character. When the servers get reset tomorrow, your character should be available again. If you're still having problems, let me know.
According to the CS team, that issue should be resolved. If you're still encountering it, you should contact customer service.
Old active accounts you can use. If you never actually bought the game, however, you're starting from scratch with a new, free to play account.
Stand by to stand by. New information coming on this.
I'll look into this.
Daylight Saving Time will begin at 2 a.m. local time on Sunday, March 10. Please see the following list for the schedule changes.

Schedule Changes

- Daily quest reset time to change from 7 a.m. to 8 a.m. PDT
- Elite status skill reset time to change from 4 p.m. to 5 p.m. PDT

Nexus schedule will remain as is: 12 p.m. and 7 p.m. PDT.
It will be up in 45 minutes. Sorry we had the times adjusted and ready to go but didn't make the swap this morning. The one at 7pm pacific tonight should be at it's normal time.
The nexus will be up at 1pm pacific time. We are sorry for missing this we had the times adjusted and ready to go but didn't make the swap this morning. The one at 7pm pacific tonight should be at it's normal time.
Supertazi on 03/10/2013, 12:15 PM - view
Lol. An honest mistake I guess? Cmon EME, this is what you get paid to do.... :/


You are right.
Only you can prevent necro threads.

[STAKED]
Aaaannnd...

[STAKED]
As Treeshark said here, changes to the Nexus are coming. We don't want them to be a negative experience for anyone, in the nexus or not. We're rolling these out as fast as we can.
Hi Ahso,

Capdevila is correct, and I would also like to add the following:

Account based mounts require you to log out of the game completely, close the TERA-Launcher, and sign back in. This will allow all characters on your account access to the new mount you just purchased.

Just go into your Item Claim to acquire the skill book!

Please note that there is an issue with the item claim button on the In Game Store (Valkyon Outfitters) page. Please use the Item Claim activities menu option.

There are step by step instructions (with pictures!) available here: http://support.enmasse.com/tera/how-do-i-claim-my-premium-services-and-purchased-promotional-items
Our awesome support section covers this well.

Now staking the necro.
This is so very necro. Stop it.
Wally is trying really hard to figure things out, so hang in there please! Also if you're experiencing elite status-related issues, let's avoid subscribing/canceling over and over again, because until we figure it out this is unlikely to resolve the issue. :(
Soon... :)
Evildoer, check your PM.
Edited by: WallyPark almost 2 years ago
That's actually not how it works.

This is a problem specifically with people that were migrated over in the f2p transition.

I'm looking into the issue.
You will receive a PM. I need to figure this out first.
VoT,

I set your account to elite for now, until we get this figured out.
Evildoer,

Same thing for yours.
Qube,

You too.
I will check your accounts, do not troll me on this. This is a legitimate issue that needs to be figured out.


This is just temporary, while we figure out what's going on.
Edited by: WallyPark almost 2 years ago - Reason: Being nicer.
evildoer on 03/08/2013, 10:18 AM - view
Caesaron on 03/08/2013, 10:13 AM
bumping this as I still do not have my elite status after paying for it.


Wallypark from EME sent me a PM, perhaps he can help you.


Do not do that please.

We're working on it.
Go here for updates
Ok folks..

The majority of people the were affected by this should be fixed. I verified all of them.

There are a very minor number of people still affected by this and we're working on them.
pwnstars on 03/08/2013, 03:34 PM - view
Nope still don't have my elite back I have the number issued with the email I got on the 6th of march if you need it. I never cancelled I never even touched my account page since I ordered, and Paypal already gave you the cash.

Nevermind I relogged and its fixed


You scared me for a second.
Maveroik,

Can you PM me so we can talk behind closed doors.


The EX-TRM bot mount, greatest invention of Allemantheia’s Unified Theory Institute, is coming to TERA! Available through Valkyon Outfitters on March 8, this 280-speed mount adds some weird science to your true action combat.

Players with elite status get up to 15 percent off if they purchase EX-TRM before 1 p.m. PDT on March 21.

And if you want to try your luck at getting EX-TRM for cheap, it appears in the EX-TRM tool box (also full of other goodies) available March 8 at Valkyon Outfitters. Remember, “tool” is “loot” spelled backwards!

As always, you can purchase EMP from the En Masse store and use them to buy cool stuff like this bot mount.

Edited by: Minea almost 2 years ago
Hello folks,

Some users are experiencing an issue where their elite status-related skills/items are not becoming available after elite status purchase. We are working on this issue and will update you as more information becomes available. In the meantime, if you are encountering this, please avoid purchasing/canceling the elite status repeatedly since this will not resolve the issue. Thank you for your patience.

***UPDATE***
We've identified the people that were affected by this. We're working on the fix.
Edited by: WallyPark almost 2 years ago
Please contact our Support team on this and we'll help. We do have a bit of backlog due to the increase of players after TERA: Rising, but we'll do our best to get back to you as quickly as possible.


This event has been updated. Please see the new event information.

-------------------------------------------------------------------------------------------

TERA’s “No Sleep ‘til 60!” event encourages new players to power-level through a world of true action combat, with special prizes for those who reach level 30, 40, 50, or 60 in just two weeks.

The event, open to anyone who creates a new account after 12:01 a.m. PDT on March 12, will help get you and your friends ready for TERA’s exciting endgame. To enter, all you have to do is start a new TERA account. (Existing players can certainly help the new folks level up, but they can’t start new characters to earn prizes.)

We’ll check your leveling progress at 12:01 a.m. PDT on March 26. Here’s what you’ll get for your highest-level character:

Character level 30–39

- 5 strongbox keys, 7-day 50% XP boost, mirrored shades

Character at level 40–49

- 10 strongbox keys, 7-day 100% XP boost, mirrored shades

Character at level 50–59

- 10 strongbox keys, 7-day 100% XP boost, mirrored shades, Sleipnir mount (permanent, character-based)

Character at level 60

- 10 strongbox keys, 7-day 100% reputation boost, mirrored shades, EX-TRM mount (permanent, character-based), 1 extra character slot



On March 12, make an account, then lock your door and dive into TERA. No! Sleep! ‘Til 60!
Edited by: Minea over 1 year ago - Reason: This event has been updated. Please see the new event information.
The debit and prepaid card issue has been resolved. (OP and FAQ updated)
For account-bound items, you need to exit out of the game/launcher completely then log in again. Could you try that please?
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