TERA Online dev tracker
Toggle all posts - All devs - Exclude moderators - Aliila (Associate Producer) (profile) - Araya (Customer support MGR) (profile) - BatGirl (PR Manager) (profile) - Burble ( Security Specialist) (profile) - Cade (GM) (profile) - Chager (Producer) (profile) - CobaltDragon (CS Specialist) (profile) - Denommenator (Senior Producer) (profile) - Halrath (Community moderator) (profile) - Harmonia (CS Specialist) (profile) - Immascarybunny (CS Specialist) (profile) - Kawika (Lead writer) (profile) - knoxxer (Senior Producer) (profile) - LongClaw (Publishing VP) (profile) - MerryAgony (Customer support MGR) (profile) - Minea (Community Manager) (profile) - PhoenixGrey (Forum moderator) (profile) - Pwnyx (Web director) (profile) - Scapes (Digital marketing MGR) (profile) - SingleBear (Lead QA) (profile) - Solomon (Director, CS) (profile) - SupportGuru (Director, CS) (profile) - Tonka (Content specialist) (profile) - Treeshark (Associate producer) (profile) - VelikaNightWatch (Community moderator) (profile) - Wallypark (Technical producer) (profile) - Xariel (CS Supervisor) (profile) - Yurian (Community moderator) (profile)
Upvotes all around!
Alright I laughed... I am a terrible person.
Khandi on 05/30/2013, 09:20 AM - view

So how do you keep people from going through and down voting someone out of spite? And having to go in and fix it again?

We can see the outliers quite easily and check them out if we want for legitimacy. For the most part it evens out.

I am enjoying watching everyone figure out the system, guess that means it was a good addition to the forums to receive this much attention.
Summer starts in June, and REALLY heats up in early July.
Bayon on 05/30/2013, 09:27 AM - view
EME is probably familiar with how redundant account voting works. Once an account is flagged it's undoubtedly corrected.

We have always looked for multiple account folk as a red flag - no different for the forums.
Khandi on 05/30/2013, 09:28 AM - view
I just thought of a way to enjoy this feature a little more.

If you can go through and down vote someone out of spite (or up vote out of love ./blush) then we, and everyone else should be able to see you is up/down voting a comment and the posters history.

For example, I have always enjoyed your posts Jarvan and if you could see who has voted you, you would see that I have and everyone should be able to see it as well.

Don't forget that you have to make a ton of posts to actually get downvoted. Someone like who posts way too much like Fatwa is going to be more vulnerable then someone who posts once or twice a week. By posting more - for better or worse - you are putting yourself out there to be judged.
AkizukiRyou on 05/30/2013, 09:34 AM - view
But I live in Arizona and it's already been over 100 degree's multiple times! Also I want it to be fall already because I'm not a fan of summer here.

As much as I love Texas - I don't miss the heat moving up here to Seattle. Haven't burned my hands on my steering wheel yet.
Khandi on 05/30/2013, 09:37 AM - view
Mine are 2 elite accounts :)

But really Knoxxer, lets put some transparency into it and see who is up or down voting people.

I considered it. Reddit allows you to turn it on but defaults it as off. I find systems that default to off just don't get used.

I like the current privacy of it because it allows folks to vote without worry.
Thanks for the post Xenoie. We care about the game - it supports our entire business and subsequently each of our families - so of course we also want it to be the best game it can be as well.

We try and communicate our ideas and opinions as much as possible but we also know it can always be done more. Thanks for your feedback on the matter.
+ 2 from me. Awesome!
(Don't get caught by the zombies.)
Heya TwinLamp,

Sorry to hear that something this happened to you. :( You are correct that we don't do callouts on the forums, but please do report the players if they are intentionally disrupting others, along with any evidence you have using the in-game report function. These reports and records will help us take appropriate action towards those.

Thanks and see you around on the forums!
Thank you for the update, OP. I'm sure everyone in this thread is happy to hear that you're able to play now. :)
Kultra on 05/29/2013, 08:19 AM - view
Well Fiend, the issue with seeing your own votes is double. First of all, the "self upvote" for posting is never counted, so all your totals just adding up are wrong (that is, if whoever made up this system knows anything about how reddit implemented it). Also Elite posts count as double, so anybody with enough free time (we play an MMO after all) will just go down your history and downvote everything you have ever posted just for the lulz.

This isn't exactly true. Anyone who has ever paid us anything counts for 2. For example if you just bought EMP you will forever get 2 votes for or against. Elite and Founder's also qualify you for 2.
Runespider on 05/29/2013, 09:07 AM - view
I think they already said they would ban for negative scores.

It's a great way for 1 single person to get someone banned if they dont like them.

We won't have blanket bans for going really negative. We will look at the hostile folks as a red flag and a piece of a larger puzzle.
We changed the Suspicious threshold to be a bit more lenient. A few of you have been cleared of your wrong doings... for now.
AkizukiRyou on 05/29/2013, 04:50 PM - view
Yeah, I hope for mods it's looked at more as a feedback on what's being said, then agains the person. Minea is great, an it would be weird to see her name in bright red because of a simple news post.

This is why we don't apply the score to moderators as people but instead we look at it as an indication of the message they are delivering. Classic don't shoot the messenger.

Obviously the icegrip thread you guys voiced your opinion on the message - which is cool - not the person.
Update: 8:31am PDT -- Servers are coming up now.

Update: 8am -- Game server maintenance has been extended 30 minutes until 8:30am pacific.

If messaging did not occur then it was a mistake which will be corrected. The only time a warning won't happen are when game servers going go down unexpectedly.

As for the downtime -- the store was an 8 hour maintenance which is running a bit behind and will be another hour. The game server will be normal downtime and should be up very soon -- hopefully by 8am Pacific.
Edited by: Solomon over 1 year ago
See http://tera-forums.enmasse.com/forums/general-discussion/topics/Game-Server-Maintenance-Extended-5282013 for updates.
Edited by: Solomon over 1 year ago - Reason: added link to server outage thread
Update 8:31am PDT -- Servers are being brought up now.

Maintenance has been extended until 8:30am Pacific for all game servers this morning.
Edited by: Solomon over 1 year ago - Reason: unpinned and updated outage info
The web and in-game (Valkyon Outfitters) store maintenance is being extended. Current ETA will be around 11am pacific.
The web and in-game store maintenance is being extended. Current ETA is 9 a.m. Pacific Time. We will let you know as more information becomes available. Thank you.
Killing it with fire.
We have completed the web and in-game store maintenance. They are both available now. Thank you.
Hello everyone,

We are starting a maintenance for our web store to address an issue.

Please note that the in-game store is still available. We will update you as we have more information.
Edited by: Minea over 1 year ago - Reason: added time
Hello Psycho727,

I'm sorry you've encountered this issue. I understand that you're frustrated, but our Support Team will have the latest information/communication in the support ticket/chat you've had with them. Thanks.
The latest information is in the pinned thread 5/28 Web Store Maintenance 12:10 p.m. Pacific Time, which is for the web store. Sorry for the inconvenience!

Edited by: Minea over 1 year ago - Reason: redirecting with a lock
We are aware of this issue and are working to address it. :(

(Please note that petitions are against the forum rules.)
(Locking and redirecting to http://tera-forums.enmasse.com/forums/general-discussion/topics/528-Web-Store-Maintenance-1210-pm-Pacific-Time to prevent further confusion.)
Hello AeriosAT,

I'm afraid any type of client alteration is against Terms of Service. Please don't discuss it on the forums. :(
Update at 5:00 p.m. Pacific Time -- We should be back up both in-game and on the web.

Update at 2:48 p.m. Pacific Time -- The latest ETA is between 5 - 5:30 p.m. Pacific Time.


Hello everyone,

Both of our web and in-game stores are currently under maintenance.

We are applying a hotfix to the issue we were working on (mentioned in the previous web store maintenance thread). ETA is approximately ~2 hours.

Thank you for your patience.
Edited by: knoxxer over 1 year ago
Redirecting to the new thread...
Our latest ETA is between 5 - 5:30 p.m. Pacific Time.
(Moving this to Languages section)

(covers the necro'ed thread with dirt)
We have set the titles to reflect your score it should be updated to reflect your contribution to the community over the past 2 weeks.

Progress should happen automatically at this point and updated late each night.
Just a bit suspicious :)
AkizukiRyou on 05/28/2013, 03:36 PM - view
People like Kultra, and Phaere are -1 too, These are people who we can see contribute to the community in meaningful ways, try to be helpful, and all that... I think your scale for -1 is too easy to hit.

I agree - but sometimes being helpful isn't necessarily popular.

That said we can adjust the threshold for the titles if it proves we chose the wrong numbers.
Actually it appears things are updating in real time. Hmm.
Miraboreas on 05/28/2013, 04:28 PM - view
Minea would've been hostile for the ice box thread alone.
Checked, -172 now.

This is how we calculate Minea's pay so it wouldn't be fair to show the number to everyone.
We should be back up both on the web and in the game.
Update at 11:02 -- We have completed the maintenance. Web and in-game stores are available.

Update 9:31am -- Maintenance has been extended until 11am pacific.

Updated at 7:54 a.m.:

The web and in-game store maintenance is being extended. Current ETA is 9 a.m. Pacific Time. We will let you know as more information becomes available. Thank you.


Hello everyone,

We have an upcoming maintenance for web and in-game stores on Tuesday, May 28, starting 12:01 a.m. Pacific Time. This will last approximately 8 hours, and the stores are expected to reopen at 8 a.m. Pacific Time.

Date: May 28 (Tuesday)
Time: 12:01 a.m. Pacific Time - 8:00 a.m. Pacific Time (approximately 8 hours)

Since both the web and in-game stores will be under maintenance, you won't be able to purchase EMP or other items until the maintenance is complete.
Edited by: Minea over 1 year ago - Reason: updated
Hello everyone, we are seeing this issue across different browsers and payment methods. Please contact our Support Team for technical help. Thank you for your patience.
Yes, we're working to bring it back up as we speak. Thank you. :)
We should be back up again. Thank you all.
We have recently added a few new bundles in Valkyon Outfitters!

Elite Status Sampler Pack

Enjoy the boosts elite players receive daily: 100% more XP, 100% more gold from mobs, 100% more gold from quests, 100% more reputation. These boosts persist for one hour of play time; their time decreases only while playing.

Full Cat Costume Bundle
: Available for human female, high elf female, castanic female, elin

A bundle containing a cat suit, a cat ears head-slot accessory, and black horn-rimmed glasses at a reduced price.

Maid to Work and Twice-Maid Bundles with Race Change Voucher

Maid bundles with a race change voucher packed in at a reduced price.
I think you may have been a smidgen early. I see the bonus displayed properly. :)
We're actively looking into this now. Thank you for letting us know.

I'll update you guys in an hour from now (at 2 a.m. Pacific Time), possibly earlier if we get more information.
Hello folks,

We're seeing correct EMP being purchased and delivered but we are getting reports of some folks having an issue while trying to purchase EMP. We're looking into it and we'll keep you updated in this thread.

In the meantime, please make sure to enable the 3rd party cookie. Also it can take a few minutes for the purchased EMP to be displayed. (Clicking on "Buy EMP" from the forums will take you to the Store page where it will display the account's EMP.)
I'm going to redirect it to the pinned thread so that it's easier for everyone to track this.
One of them wasn't entirely my fault lol

Ride like a frost giant on Sleipnir! Leave behind an icy cold trail to match the icy cold in your veins. Permanent versions of the frosty Sleipnir are 33 percent off this weekend, while the 7- and 30-day Sleipnirs are 50 percent off.

Not in the market for a mount? How about an XP boost? Get 1- and 7-day 50% XP boosts or 1- and 7-day 100% XP boosts—all at half off the usual price!

The discounts start Friday, May 24 at 11 a.m. PDT and end Monday, May 27 at 11 a.m.
Hello folks,

Tonka and I will be running Kelsaik's Raid (10-man) at 3 p.m. Pacific Time. We will be on Ascension Valley today and if time permits we'll do a second run. We'll also be giving away some stuff!

Join us! :D
Not 20 man, at least not yet. (I don't want to cause suffering to that many people...)

What kind of stuff? I thought you wanted to watch us stream for fun, not for the stuff. :( /sad

The LEGION is one of the most established guilds in TERA. But for some of the newer community members, could you tell us a bit about your guild and its history? How would you describe your guild?

The LEGION has been with TERA since release. The creators, along with myself, left a number of guilds during beta to launch our TERA branch after finding out more of us were going to play than previously expected.

The LEGION actually goes by the LEGION Gaming, and have been playing together for close to 10 years. We enjoy a very social environment that has always been encompassed by competitive gameplay in both PvP and PvE settings. We like to engage the community of every MMO we play and have been extremely pleased with what En Masse Entertainment has developed with TERA.

We are an endgame guild, but do not get that confused. We are a family of friends that game as a hobby—doctors, lawyers, engineers, ex-military, and other professionals just enjoying a break from life as talented gamers!

Do you have a motto or philosophy that you follow as a guild? How does it reflect the guild’s focus and activities?

We believe that you recruit the player, not the toon. The LEGION doesn’t focus simply on gear and in-game accomplishments, but how the player interacts and performs. Some of our best players came from our officers giving a new player a chance to learn TERA, get involved, ask questions, and progress. We realize that some very talented players are out there who are simply new to TERA and need the chance to ask questions and get accustomed.

We also aggressively recruit players who are already well established, but may be seeking a better environment then their current situation. We refrain from “poaching” players currently guilded, but we do welcome all who inquire about us.

Our focus has always been to have fun while gaming. For us, gaming is more than a hobby. It’s a break from what goes on in our day-to-day lives. We don’t plan to waste our pastime, so we run our guild with that mindset. And with this mindset comes competitive PvP, PvE, and political involvement.

What are some of the most memorable moments? Most rewarding event you have hosted so far?

Some of the greatest moments in our TERA branch would have to be the massive GvGs throughout the past year. Believe it or not, most GvGs happen because guild masters get together and work to bring conflict about.

I’ve had the pleasure of working with Ridicule, Nyieve, Lacari, Virginsoft, Isoju, Devour, Maximus.Decimus, and many others. These guild masters have been crucial to keeping people entertained and involved on Mount Tyrannas (formerly Valley of Titans). Often players are misinformed that we hate each other, but little do they know we are always brainstorming to help bring about fun “wars” to keep everyone pleased. These guys work very hard, and it’s been great getting to know them. Please be sure to give them a “thanks” next time you talk to them!

Our most rewarding event had to be “Battleground Roulette.” We have over 1,000 players on our stream, eight great teams, and who could forget the epic battle between Overpower and Man Up?

Haiimon’s famous disconnect and Man Up barely winning in the end. Quite the movie finish.

The event was fairly easy, as we had pre-made teams of 14 plus 1 LEGION captain use the 15-player battleground queue system. Perhaps in the future we will do another one!

How do you think TERA’s community will evolve? What role do you see the LEGION playing?

En Masse Entertainment has one of the best support staffs I’ve seen through my years of MMOs/MUDs. I couldn’t identify a better group of game masters that actually help, inform, and “game” with their player base.

The new content will certainly invigorate an already thriving community. Other MMOs have tried to replicate the unique combat TERA offers, but they’ve had little luck. TERA’s combat traps the player, and I can’t see myself ever getting away from it. How can you replace the popori backstep?

Include the new patches, dungeons, alliances, and PvP and we have plenty of gaming in our future to keep us busy. I look forward to it, and so does our guild.

As for the LEGION, we’ll continue to push forward; we love to compete. We will work to down the new raids as they are released and have one hell of a time participating in the new PvP content. We’ve had great success with 15 straight Vanarch Reigns and are eager to work with the new political system.

I anticipate some fun conversations with Ridicule (GM of Nerdrage) and Virginsoft (GM of Overpower) as the federation patch will enable some exhilarating alliance battles.

What would be the requirements to join the LEGION? Anything you look for in particular?

The LEGION thrives on dedication and organization. While we are only recruiting 60s, we do ask that players post an application on our website, TheLEGIONgaming.com.

The LEGION requires Teamspeak 3, an interview with an officer, and a few group runs through battlegrounds or one of TERA’s wonderful dungeons. We gauge how the player performs, interacts, and responds during this brief trial/interview.

We have found that doing this gives us a much higher caliber of player, as opposed to just inviting people randomly. This results in great friendships, an active core, and talented player base.

Ultimately, we are a PvP/PvE community, we participate in all aspects of gameplay. Our members do not get involved with just one facet of TERA.

Anything you’d like to say to the guild members? To En Masse?

It’s been an absolute pleasure leading the LEGION in TERA. I could not think of a finer group of players to spend my free time with. We’ve had some remarkable accomplishments throughout the game, and I look forward to future conquests.

I want to give a special thanks to my officers. Without them, much of our success would be limited: Lethy, Phedre, Lilena, Goku, Naliona, Kertz, and Bad. I couldn’t imagine running our group without your support and hard work.

As for En Masse Entertainment, keep up the incredible momentum. TERA is by far the most unique MMO on the market, and I do not see anything slowing down the rich environment you’ve established for your player base. The staff, as I have mentioned, is actively engaged in all forms and fashion, and you’ll always have a dedicated group with the LEGION. Thank you Minea for taking the time to interview the LEGION and myself, your support is much appreciated.

See you all in game!


We'd like to thank Americanhero and the LEGION for the interview!
Thanks for joining us today, everyone! Also special thanks to those who teamed with us on Ascension Valley! :D


(And I meant to say have a good weekend before the end!)
If you are having a technical issue and have tried our suggestions in the FAQ section, please contact our
Support Team for help.

Also please remember to follow the forum rules and keep your posts civil.
(Let's keep the posts respectful, folks. If anything, I'd rather see something like "you argon lover", etc.)

Get more bang for your buck when you buy EMP this Saturday!

For one day only, $10 buys you not 1,100 EMP, but 2,200 EMP! Want more? En Masse is doubling all the base denominations in the EMP store. For just 24 hours, when you buy EMP, here’s what you’ll get:

$10 = 1,100 2,200 EMP!
$20 = 2,200 4,400 EMP!
$40 = 4,400 8,800 EMP!
$100 = 11,000 22,000 EMP!

The sale begins this Saturday, May 25, at 12:01 a.m. PDT and ends the same day at 11:59 p.m. PDT. Don’t delay! Deals like this don’t come along often!
During the Saturday promotion, if you purchase the highest tier of EMP ($100), 22,000 EMP will be given. Currently the bonus is at 20%, which makes 11,000 >>> 13,200 EMP. But it will be double bonus on Saturday, which makes 11,000 >>> 22,000.

Also the bonus EMP will just be extra EMP, and will act just like the regular EMP. No need to worry about it going away. :)

Hope it clarifies some questions.
Locking this, keep all your info safe in our ticketing system please!
Hello everyone,

On Sunday night, we started to see reports that some members of our community were having issues accessing our website and/or game. This was due to a routing equipment disruption on our network which caused a loss of access to selected resources. The routing equipment has been updated and the issue was resolved yesterday afternoon. We will continue to monitor to ensure the routing equipment is properly updated and configured. We’re very sorry for the inconvenience this has caused and thank you for being patient with us while we worked through the issue.

As a small way of saying thank you, we'll be running a double drop weekend starting on May 31 for everyone. In addition, all elite users should have received a package containing 100% XP/gold/reputation boost (1-day) and 2 instance reset scrolls in Item Claim for anyone who may have missed the chance to use the boosts before we resolved the issue. We will have a more formal announcement for the double drop weekend as we get closer to the event date. Thank you.
Nice! And thank you for sharing! :)
Chat support will not be available between 2:00pm and 3:30pm PDT on May 23rd. Standard chat hours will resume the following day.
bhao on 05/21/2013, 02:03 PM - view
i only checked the event faq... forgive me.

I added that question in there now after seeing this thread :)
We're working to get a resolution on this, please hang in there. Thank you for your patience.
Hello folks, we have more information on this in the pinned thread in General Discussions. :)
We've been experiencing web and login/game server issues. We've designated the pinned thread on top of this section to give updates: http://tera-forums.enmasse.com/forums/general-discussion/topics/Unable-to-Connect-to-LoginGame-Server-and-Website

As for your account status, please contact our Support team through our site if you believe you've been suspended from the game: http://support.enmasse.com/tera
Hello everyone, our operations has been working nonstop and have identified the cause. We are taking steps to resolve and prevent this from happening in the future. We'll continue to work on a resolution and update you as more information becomes available. We're sorry for the inconvenience. (second post is updated as well)
We've been updating the pinned thread above. Thanks!
No eta so far, I will share it as soon as I hear it though!
We're tracking the issue in the pinned thread above. Please redirect the discussion to: http://tera-forums.enmasse.com/forums/general-discussion/topics/Unable-to-Connect-to-LoginGame-Server-and-Website
If you guys can try and let us know if it's working for you, that'd be great. :)
Hello, all!

Everyone who's participated in one of our login event from May 15 to 19 should have received a stick of 3 strongbox keys by now. This wraps up our daily login present event. Thank you!
It’s our anniversary‚ but we’re giving you the gifts!

From May 21 through May 31‚ players will find boxes containing anniversary gifts scattered around the world of TERA. Bust these open to collect prizes and rare collectable letters. When you have a full set of four letters and can spell TERA‚ click the letter A to get the infernal glutton mount‚ Gourmando!

Check our anniversary event page for more details!

Edited by: Minea over 1 year ago
The T-E-R-A event is now live. More information here. :)
(Heya folks, instead of replying to an old thread from October, please feel free to create another to discuss berserkers. We prefer'em fresh not dead & necro'ed. Thanks!)
Gourmando from the T-E-R-A event is permanent, character-based, and tradable (until you use the skillbook).
Let the dead thread be, folks.
Hello folks, we're looking into this.
We're looking into this. Thanks for your patience. :(
So is checking the last post date and not necro'ing threads. :(
We're still looking into this and the Support site issue as well. I'm sorry about the inconvenience. :(
Unfortunately the fix we've tried didn't work as we hoped. We're still working on it and will update you. Thank you for your patience.
Unfortunately the fix we've tried didn't work as we hoped. We're still working on it and will update you. Thank you for your patience.
It's not Canada, we're seeing folks all over the world (including US) having an issue.

Here is the thread we've been updating: http://tera-forums.enmasse.com/forums/general-discussion/topics/did-servers-die
Hello everyone,

We believe we've resolved the issue. Thank you all for your patience! (Please let us know if you're still experiencing the same issue.)


Hello folks,

Some users are experiencing an error that prevents them from connecting to the login/game servers and webpages. We are aware of this issues and are working to resolve them.

We'll continue to update you as more information become available. Thank you for your patience.
Edited by: Minea over 1 year ago
Redirecting to the pinned thread here: http://tera-forums.enmasse.com/forums/general-discussion/topics/Unable-to-Connect-to-LoginGame-Server-and-Website
Edited by: Minea over 1 year ago - Reason: wrong link :(
Redirecting to the pinned thread here: http://tera-forums.enmasse.com/forums/general-discussion/topics/Unable-to-Connect-to-LoginGame-Server-and-Website
Please stop creating "vote" threads. We want the forums to host a healthy discussion instead of just inviting people for +/-, which is really too similar to a petition. :(
You've been around long enough to know that it is required to follow the rules to use the forums. Please don't call people out or discuss moderation action. Please take this as the last warning.

Hello everyone,

For today's present, all players who've participated in our login event between May 15 and May 19 will receive three strongbox keys. We'll start to deliver them today, but since they take some time to be delivered, please expect to see them over the course of today and tomorrow.

For more information on this month's events, please check out our event page. Thank you for continuing to celebrate our anniversary month with us!
Edited by: Minea over 1 year ago
For May 20, everyone who's participated in our daily present event at least once from May 15 to 19 will receive 3 strongbox keys. We'll start sending out sometime today but it takes some time to be delivered, so please expect to see them today or tomorrow. Thanks! (pinned thread)
Edited by: Minea over 1 year ago - Reason: date correction
This thread has run its course. Please remember to report any inappropriate/offensive chat in game so that we can review them and take appropriate action. It may not be immediate, but we do look at every report. Thank you.

(Also no personal attacks please.)
Hello, everyone. We think we've resolved the issue. If you could try and let us know if it's working for you or not, that'd be great. Thanks!


Hello everyone, our operations has been working nonstop and have identified the cause. We are taking steps to resolve and prevent this from happening in the future. We'll continue to work on a resolution and update you as more information becomes available. We're sorry for the inconvenience.


We're working to get a resolution on this, please hang in there. Thank you for your patience.


We are continuing to work on this issue. Currently there is no eta but we will update you as more information becomes available. Thank you for your patience. :(
Edited by: Minea over 1 year ago - Reason: latest update added
We are continuing to work on this issue. Currently there is no eta but we will update you as more information becomes available. Thank you for your patience. :(
The Support Sites are available again.


We are aware that the TERA support site is not currently accessible. We are working to resolve the issue as quickly as possible.
Edited by: Minea over 1 year ago - Reason: updated
We are aware that the TERA support site is not currently accessible. We are working to resolve the issue as quickly as possible.
Although we appreciate your efforts, please stop necro'ing old threads to get votes.
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