TERA Online dev tracker
Toggle all posts - All devs - Exclude twitter - Exclude moderators - Minea (Community manager) (profile) - LongClaw (Publishing VP) (profile) - Scapes (Digital marketing MGR) (profile) - SupportGuru (Director, CS) (profile) - Chager (Producer) (profile) - knoxxer (Senior producer) (profile) - Tonka (Content specialist) (profile) - Pwnyx (Web director) (profile) - MerryAgony (Customer support MGR) (profile) - Batgirl (PR Manager) (profile) - VelikaNightWatch (Community moderator) (profile) - Yurian (Community moderator) (profile) - Treeshark (Associate producer) (profile) - Cade (GM) (profile) - Araya (Customer support MGR) (profile) - Kawika (Lead writer) (profile) - Wallypark (Technical producer) (profile) - Immascarybunny (CS Specialist) (profile) - Solomon (Director, CS) (profile) - Xariel (CS Supervisor) (profile) - Halrath (Community moderator) (profile) - Aliila (Associate Producer) (profile) - Harmonia (CS Specialist) (profile) - CobaltDragon (CS Specialist) (profile) - SingleBear (Lead QA) (profile) - @TERAonline (Twitter) (profile)
Perfectly said.
The download servers won't be up. Get your download on while you can.
Finally get to sleep in for once---- wait, nevermind. What Halrath said! :)
Even though the forums will be down, we'll be here on our Facebook page, Reddit page, and Twitter.

Come find us there, too!
It is per character, but we will also be changing the level limit required and the amount of gold that can be transferred back and forth. I'll update when the changes are final.

Thank you for your feedback.
And so ends this thread.
ImperialPanda on 01/30/2013, 01:04 PM - view
Trolling the forums what else?


Twist - forums will be down with our account management system.
12:01 am February 4 to 7:00 am February 5 is approximately 31 hours. Please bear with us during this time.
Sorry for the trouble Minea and Halrath...
Knoxxer was joking about removing the elins. They're not going anywhere.
There will be no name reservation period -- first to log in and get the name will be the first to have the name.
We're not going to retroactively apply the new cooldown rate to existing cooldowns. If you have a cooldown, it should just run its normal course. New cooldowns after TERA: Rising launches will follow the new timeframe.

Hope this helps!
That's the kind of discussion that warms my icy heart.
Folks on the existing servers will only be able to transfer to other existing servers, regardless of the PvP/PvE/RP server types. :)
As this information is covered here, I'm locking this thread down.
Since always, Ducky! :)
Sano on 01/30/2013, 10:17 AM - view
Last minute patch notes? Uh..


We just received the final game build last night which fixed a few more things. We are verifying as quick as possible. We will try and answer your questions about the patch in the mean time.
We have a ton to do in this time...

2 new servers, update the old servers, migrate all account data for the new billing system, verify everything is working, remove elin race, check all the items in the shop, launch the new web store; just a ton of things.
Delicious tears... :)
Enjoy making new friends and enemies :)

http://tera-forums.enmasse.com/forums/ascension-valley

http://tera-forums.enmasse.com/forums/lake-of-tears
Oh Wawa... Surely we didn't need a thread for that. :P
Yes, maintenance will take approximately 31 hours. We're sorry for the inconvenience, but hope you'll get excited.

Question asked, answered, and locked.
Correct, if you are on the existing servers, you won't be able to transfer to the new servers.

But, you are able to transfer between MT, CH, and TR (for a limited time) regardless of the PvE/PvP/RP type, and the server transfer cool down time for characters is 30 days.
*eyes devolving discussion whilst holding stake*


Get ready for the new world! TERA: Rising, the next evolution of the award-winning action MMORPG, will be available for free throughout North America on February 5.

Thousands of players, old and new, are clamoring to be among the first to experience the all-new content, including a competitive dungeon, a player-versus-player arena, and two new high-level factions.

After a maintenance period scheduled from 12:01 a.m. PST February 4 to 7 a.m. February 5, you can log in and experience TERA in all its epic scope: all the dungeons, all the BAMs, and all the action you’ve come to expect from this groundbreaking MMO.

On February 5, players can choose from five servers:

• Mount Tyrannas (PvP)
• Lake of Tears (PvP)— new!
• Tempest Reach (PvE)
• Ascension Valley (PvE)— new!
• Celestial Hills (PvE roleplay)

Lake of Tears and Ascension Valley will be on their own matching system for dungeons and battlegrounds. Character transfers (free for a limited time) will be available among Mount Tyrannas, Tempest Reach, and Celestial Hills. Characters can transfer once every 30 days.

To handle the influx of new TERA gamers, we’re establishing some chat channel restrictions. Area chat is available for characters level 5 and up, trade and LFG chats are level 12 and up, and global chat is level 20 and up. We’re limiting chat rates as well to handle all the traffic.

Finally, TERA’s community suggested that we give TERA’s founders—those who’ve already played the game—priority queueing if there’s a wait to get into the game. We agree! If you’re a founder, head toward the front of the line (just step over the velvet rope!).

See our launch date announcement trailer.
Let's keep the discussion constructive and undramatic please.
(No bumping please, it's against the forum rules. :P)
(Hello, I'm going to move this to Languages section. :) )
I love the halo over Valhalana. Shiny.
I think this has run its course. Staking it for the sake of peace and harmony.
Okay. The discussion isn't even about the topic anymore and has devolved into squabbling. This looks like a good time to stake it.
Bet on the deathmatches, yo.
It's all good to discuss different playstyles and whatnot, but we need to keep the discussion civil and respectful. No personal attacks or name calling.
Any good Korean/English translator gets my respect, so that's for both for Syn and Cori. :)
We have no plans to change our rating and I'm not aware of any internal discussion on this. :)
Slubber on 01/30/2013, 07:34 AM - view
knoxxer on 01/30/2013, 07:31 AM
Slubber on 01/30/2013, 07:16 AM
I'm hoping for a lot more than just crucible of flame and 3v3 arena.

*crosses fingers*


It will not be the patch that Korea had at free (so temper yourself some there) it will be a combo of things including 3v3 and cof - we will have the exacts on Monday for you unless we get our final round of testing and edits done earlier.


That's not what i'm expecting don't worry, I don't want the buffs to auto-attack or the BAM nerf anyways as it's dumbing down the entire game and actually, i'm not alone in this, almost nobody wants it.

I just want us caught up until that point as well as a few quality of life improvements as you see I posted above.

@Knoxxer - Just saw your post about my other post, good to know.

On a side note, when did I become such an insufferable hardas$. I must be very annoying for all of you guys.


Not sure but yesterday I made the comment to Minea that you were in a good mood for some reason. Made my day easier.
We will announce names today and get the new forums up.
Slubber on 01/30/2013, 07:29 AM - view
TwilightAngel09 on 01/30/2013, 07:27 AM
Slubber on 01/30/2013, 07:16 AM
I'm hoping for a lot more than just crucible of flame and 3v3 arena.

*crosses fingers*


What else? like the snow stuff?


Snow wars, christmas outfits, unicorn mount, robot mount, evil weapon skins, snowsuit costumes, Crucible of Flame, 3V3 arena, draw distance bug fix, a fix to the ganking problems, improving group play experience gain, increased friend list/guild list size, agnitor price reductions, bg price reductions, TOT ending when third boss dies, quill drop rate increase, conjunct base stat buffs, class changes including the followups after the original changes with arena patch, I could go on and on.


*vague CYA comment*

I don't have the exact list in front of me but a bunch of those things I know are in the build for sure.
Slubber on 01/30/2013, 07:16 AM - view
I'm hoping for a lot more than just crucible of flame and 3v3 arena.

*crosses fingers*


It will not be the patch that Korea had at free (so temper yourself some there) it will be a combo of things including 3v3 and cof - we will have the exacts on Monday for you unless we get our final round of testing and edits done earlier.
There is really no need to start out a thread like this. As with all armor, some people will like it and some people will not. And please do not discuss Terms of Service violation or generalize others.
Treeshark has some of our launch day logistics to discuss later today so stay tuned for more information!

We are quite excited and it was quite close, our final migration test passed yesterday and it cleared our way to announce.

New content next week!!
Gonna lock this one since it is an EU title. Feel free to talk in the other threads.
Runespider on 01/30/2013, 06:16 AM - view
This kind of deception is common to companies like Gameforge, ENM seemed to value their loyal players more though. I guess that's why its so sad when they lie to our faces. Wonder what the next big lie will be, bam nerfs will definately be coming now as will pay to win a few months in I'd say.

They flat out knew when they were going free to play and they knew it was soon but players subs were near to runnin gout but they hid the date to get more people to pay the sub than would of if they knew, the most bottom of the barrel marketing tricks to scrounge money out of long term players.

Oh well, they were new and are now finding their feet as a proper MMO company I guess. Those expectations just keep sinking lower.

I'm more worried about the fact anything they say can't be trusted now honestly.


Of course we knew the date but there was still a huge risk we would miss that date until yesterday. In fact we delayed the announcement a day when something popped up. Stop the conspiracy theories.

As for announcements this big we work with Gameforge to time them at the same time. This means later in the day for them and really early for us. You will see more information here as the day goes on.
We covered this topic here: http://tera-forums.enmasse.com/forums/general-discussion/topics/Agnitor-prices-reduced-with-incoming-F2P

I mentioned that we are dropping Agnitor points when free launches.
Yuel on 01/30/2013, 06:04 AM - view
Oh, EnMasse ... the lies!

They should have just been honest with the community. Just about the entire gaming community knew Fed 5th was the date. But like EnMasse's PR speak continued to deny such rumors. Ha! XD

Just like the f2p announcement over the holidays. "We will not be going f2p anytime soon!". Two weeks later, "We would like to introduce TERA: Rising. Our new f2p update coming in Feb". o_0

EnMasse is hilarious!


We had a final migration test we needed to be sure passed testing before we confirmed the date. It passed yesterday and yes it was hilarious.
Hey Gosalyn!

We both sent our press releases at the same time, around 5am our time. We will have a news posts with some more details this morning.
Good morning!

We will have some of the logistics posted to our website soon including server information.
Please don't discuss moderation actions in the forums. If you witness any of this type of behavior, report it immediately in game or submit a ticket so we can take care of it.
My head hurts.
This is a great news! Looking forward to it! :D
Diver on 01/29/2013, 02:34 PM - view
I don't want to come off indelicately but let me put this dish out here:

It's a fact that actions speak louder than words.

It's also a fact that NA and EU have been last to get changes compared to KR and JP and NOW Taiwan.

It's also a fact that Elins (a culturally significant race when it comes to Asian territories) have gotten special treatment compared to the remaining races.

And finally . . . Amani women apparently are really men and are dressed accordingly - because god knows they are the antithesis of an Elin - culturally speaking.

I have a very very hard time seeing how the NA and EU cultural regions are getting the same level of attention Korean, Japanese and now Chinese language versions of TERA are getting.


There is certainly a comfort level and thus a lean towards more Asian focused tastes among the developers. Impossible for there not to be.
This FAQ should answer your questions.
Raptor091288 on 01/29/2013, 01:55 PM - view
knoxxer on 01/29/2013, 01:26 PM
It is a cooperative effort with BHS. We are your ambassadors to the developers. We listen to what you have to say, we research the game data behind it, we discuss solutions or ideas with the developer.

From there BHS estimates development time and cost and gives it a priority. Priority is determined by all the previous steps but also what else is on their plate from other territories.


So like any other publisher all you can do is give feedback to the developers that may or may not go ignored because we're not their primary market.

Or was I totally wrong somehow?


I think you took the extreme of my answer. They have to balance decisions for 5 markets - Taiwan, Europe, Japan, Korea and America. They treat everyone as equally as possible. No one market is dominate for TERA. If it is a change that benefits all 5 territories it is a slam dunk, if it is just for one market than it gets prioritized based on complication and impact.
I think this is going to continue to be a hot topic but I am not sure the value of discussing it. We don't restrict communication in the game by language and have equal expectations for behavior of everyone.

If you are being griefed or harassed please report the player - regardless of the language. Otherwise just move along.
Grab the standard digitial edition on http://store.enmasse.com/ and you will have a ton of benefits for the life of your account as a founder.
My favorite topic!

Sounds like original poster got their answer so I am going to close this before anan
snsn

aaaah nooo hellllp mee sseend ,s,
..
..
It is a cooperative effort with BHS. We are your ambassadors to the developers. We listen to what you have to say, we research the game data behind it, we discuss solutions or ideas with the developer.

From there BHS estimates development time and cost and gives it a priority. Priority is determined by all the previous steps but also what else is on their plate from other territories.
I think this has gone on long enough.

Locking down now...
And....staked.
Okay. If this thread derails into personal attacks, I'll stake it faster than Buffy in a bad mood.
Slubber on 01/29/2013, 12:23 PM - view
Looking forward to those patch notes on February 4th. :)

Anyways, thanks for the clarification once again, the pessimist in me is unrelenting.


I see what you did there.
I explained our reasons for delaying this update before but as a reminder it was due to the Taiwan launch, holidays and free-to-play transition. This all extended the development time. We decided to launch it all together in this next update that includes the 3v3 and free conversion. We will post the patch notes for the game the same way we have in the past about 24 hours before we are going to patch it.

Soon sucks for timing but in this case it is appropriate and I can't always scoop marketing when they want to make a big release date announcement. With this announcement will come our server plans and strategy for the big launch day.

We hope to be back on track for game updates after this update - meaning 1-2 months behind the Korean content updates depending on size. We will have updates in between but it does mean that the next big content update will be about 2 months after the free update (this one is a big one).
Soon! I know it has been a while but the next update should get us back on track.
Looks good!
Servers are back up, folks! :)

(Unpinning this thread now)
Please don't make "bump" posts, especially since this thread is only a few hours old. When people like Knoxxer or Treeshark can respond, they do. Until then, please be patient.

Official TERA Forum Rules
B. Spamming and Post Content
- Posts made only to "bump" a thread to the front page of that forum section.
Let's keep it clean and classy, please.
I'm sorry you're experiencing this audio anomaly. I suggest getting in touch with our awesome CS team. I'm sure they can help you out.
This looks like a nice place to leave things.
This is the kind of idea that really builds up community. Nice work!
Okay. This thread has gone off the rails. Get back on topic, keep it constructive, and lay off the personal attacks.

Please.
This thread has run its course. Locking down.
Only you can prevent necro threads.

Annnnnd...STAKED.
Hello everyone,

We are continuing to work on our hardware this week, and our weekly maintenance hours will be from 7 a.m. to 10 a.m. PST. (This is an hour longer than the regular Tuesday maintenance.)

During the maintenance, all servers will be down and access to our websites and forums may be interrupted as well.

All servers will be unavailable from 7:00 a.m. to 10:00 a.m. PST.

  • Mount Tyrannas - PvP
  • Tempest Reach - PvE
  • Celestial Hills - RP PvE

For real-time server status, please refer to the Server Status page. Thanks for your patience!
Welcome to the party Omek The Wanderer. Hope the download went well, and we will see you in game
Only you can prevent necro threads.
There's a whole lot of nothing in this thread. Locking it down.
Only you can prevent necro threads.

Putting a stake in this one.
Before I lock this thread I will say this.

If we were 100% sure that we could meet a certain day, we would just tell you. If we were to say it was February X, and then found out on February X-10 that we couldn't make it, and then postponed it till March Y, would be much worse. Not saying "February", but just a vague quarter, would be even worse.

Giving a solid date is better both for the community AND for us, and when we can provide such a date, we will.
Bombasticleese on 01/27/2013, 12:35 PM - view
Depends on a few things for me.

If a GM can transfer my cosmetics to a new character o nthe new servers...
If I can transfer a newly created character from my current server to the new one(hence rebinding said cosmetics)
If this little rumor ive heard of founders getting 10 dollars of emp or some crazy thing is true and i can afford a new set or just one cosmetic item...

So basically it comes down to if i can start a new character with cosmetic items i have(mainly i just dont want to by another bird head if i dont have to)



Items associated to your existing character will not transfer -- If you decide to roll a character on the new server it will need to start fresh.
Hello Karolineherfurth,

Your Error Code 7 issue should now be fixed. To verify, login to account.enmasse.com and then click support.

Heya Jackalrat,

Great feedback! These are some of the things we are considering at the moment. Like you said, we know that it can be a difficult experience for the new players if they were paired up with the existing/more experienced players so that's the angle we're taking. :)
Yes this will happen in the next update. Obviously they will be rare but it shall happen.
Great feedback. Here is some more insight. The actual UI is pretty much locked down for the launch. Feedback now helps us for patches after. 12 or 16 items will be viewed at once in the store window (can't remember exactly and it isn't in front of me). The text isn't locked down so great feedback there.

As for the preview I am not exactly sure - we want it just as much as you do - maybe Treeshark can weigh in on this one as he has a better handle on build deliveries.

For the mount there is a bit of internal debate between two mounts. We are also considering cycling out the mount each month to shake it up a bit, this may mean you already have the mount but at least it would be a change of pace each month. Thoughts?
Since there seems to be some confusion about this topic, I'll go ahead and provide a little bit of clarification.

We are actively extending players subscriptions by one month in exchange for 2000 gold. There are some requirements to this though, which include the following.

- You can only do this once.
- You can only do this if you have been relying on chronoscrolls to play the game, and do not have a way of setting up a recurring subscription.
- You need to have the 2,000 gold on hand when contacting support.

Edited by: Xariel 4 minutes ago - Reason: .
It started out as a really fun thread but you guys are crossing the line. :(

/disappoint
We couldn't get the preview functionality in at launch but it will be coming shortly thereafter.

Feedback is appreciated but try and keep it constructive.
Miniboom on 01/25/2013, 05:44 PM - view
I still remember mountain climbing back in either beta or early release and as usual, fell off the map. I wound up in some sort of weird alternate dimension when I unstucked though. It had no NPCS and no matter where I ported to the maps were fine but there were no NPCs or other characters. I actually have screenies of it. http://imgur.com/a/QabB2


Welcome to the..... Twilight Zone! :)
We will have an email system maintenance this Sunday (1/27/13) for approximately 4 hours, beginning at 7 p.m. PST. During the maintenance hours, all account-related emails will be put in a queue until the end of maintenance. Once the maintenance is complete, all queued emails will be sent to you automatically without any action required on your part. The only affected emails are store-related confirmations and you will still be able to purchase from En Masse store.

Scheduled Account-Related Email System Maintenance

Date: Sunday, January 27th, 2013
Hours: For approximately 4 hours starting at 7:00 p.m. Pacific Time
Affected Email Notifications: En Masse account-related emails (including new account verification, password reset, and account armor emails)

Thank you for your patience.
My eyes must be pretty bad, I didn't even notice Knoxxer's mount until someone else pointed it out.... It blended in seamlessly with all other icons. >_
Hail!

We got our latest game version up and running internally and I wanted to give you a sneak peek at the store and elite perks.

Couple things to point out:
- Prices on the items are still TBD. Feel free to speculate and crack the algorithm for EMP to dollars.
- Yes the store name is blurred because we aren't exactly sure and don't want the temporary name to catch on.
- I removed the mount because it is still TBD. But imagine a nice mount icon and mount name behind the blue blocks. Yes I have crazy shop skillz.
- The icon I am hovering over is always visible to say your account is Elite. You can hover over it to see your perks. It is listed as Temporary Rewards because if Elite expires they go away.
- The Elite tab in the store is where you will see Elite discounted items.

It is still a work in progress and subject to change before launch but we thought you may want to see it a bit ahead of time.


Let's keep the discussion clean and constructive, please.
Now that we're way off topic, this seems like a nice point to bring this thread to a close.


Founder status lets you keep all your character slots and bank tabs, plus you’ll receive an exclusive mount and the “Founder” title.

This applies to anyone who has supported TERA with a purchase of the game (digital or physical).

When we launch, we will discontinue all digital sales of TERA, so any remaining physical boxes will be the only way to gain founder status.

Please check with your local retailer. Boxes will be available only while supplies last, and no new boxes are in creation.

What are the different account tiers for TERA: Rising?
We have reduced the gold drop rate for our free version but it may not be exactly the same as their version since they are ahead in content. I don't have the exacts and I don't believe it is just a 'flat reduction' but more specific.
There will be a bunch of new items in the store when we go free and we plan on updating them continuously.
Awesome thread. Going to make sure this gets passed along.
This is a great discussion and topic. Economic balance isn't easy. Ours has been pretty stable but obviously the free conversion is going to shake it up. We are going to monitor it closely and do what we need to do to avoid inflation.

We think making the items tradable on the broker is a great way of making them available to free players but it doesn't solve the problem with removing gold from the economy. Changing gold into EMP could do that but it isn't planned at this time - I like the idea though.
Amazon and Origin both sell digital.

If you are having continued issues please contact support!
Sorry you're having issues downloading the client. I suggest talking with our crack Support Team at this point.
There's already a couple of threads on this topic, such as this one.

Let's keep the discussion going there.
Awesome. I love the fiery motes in the back.
You already started one thread on this. Let's keep the discussion there.
Sofya on 01/25/2013, 10:08 AM - view
MagicFeather on 01/25/2013, 09:38 AM
I'm so confused right now...

Everyone that owns the game can play for free already (all accounts are reactivated), that is what the Rising FAQ says...

Why do people get 7 days free gametime if those people can play the game for free already because all the accounts are reactivated?...

Just... what...? Am I so dumb xD ?


Nope, it's still pay to play, I came back because of these 7 free days, had a 2 months break, now the 7 days are gone and I need to pay 15$ again for a subscription if I want to play until it goes f2p.


Yes you would need to pay $15 to play from now until we launch the free version. If you pay it though it will roll over into 'Elite Status' once we go free where you get a ton of great benefits.

Other option is to wait until we go free and come back then.
Hello everyone, all of the codes have been given away. If you've not received the code after signing up earlier, please contact Guild Launch Support as the codes are from and to the Guild Launch PM box. Thank you!
Let's have a constructive discussion on TERA and how we can improve the game we all love. :)
Okay. This thread has run its course. Discourse is one thing, vitriol is another.

Locking thread...
Miranda on 01/24/2013, 02:10 PM - view
knoxxer on 01/24/2013, 01:25 PM
Winter is coming.



Winter is already here.must mean next winter


Seattle is cold for a long [filtered] time.
No, you will still need different alkahests for different levels of enchanting, i.e. how it is right now.
I"ve updated the original post with the following information, thank you! :)

"More clarification: The code is sent from Guild Launch to the Guild Launch PM/email. If you have not received the PM after signing up and creating a TERA-only guild, please contact Guild Launch Support. Discovery Edition users, please try applying your code again, it should be working now. "
We have heard the request for equalized PvP competition. We are looking into it - we did utilize it for our battleground tournament and it was quite popular so we are looking into how to expand further with it.
Winter is coming.
To clarify, a guild site needs to be created after signing up. For PM's and emails, they are from Guild Launch and on their website.
The code will be in the Guild Launch PM on their website, but I believe the default setting is for the PM to be emailed as well.
Hello, TERA fans and pyromaniacs!

TERA reached 20k followers on Twitter and we're celebrating with fireworks - use the code teratweets! for a firecracker!

Thank you for your enthusiasm, we appreciate it!
I don't think we need this to devolve. Discussion is welcome. Micturating events are not.
If you're still having troubles, and the FAQ didn't help, I suggest contacting support for help resolving this. They're happy to assist!

Support Team


En Masse and Guild Launch have grouped up to make it easier than ever to organize your TERA guild—whether or not you’re logged into the game. If you sign up at Guild Launch, you can connect with your friends and allies 24/7 with a wide array of social and website services. Note this is a separate service—sign up using a different ID and password than you use for your TERA account.

The first 5,000 people to sign up at Guild Launch will get a code to obtain TERA’s Electrum Wind mount (usable at level 1) for free. Just sign up for Guild Launch, and they’ll deliver the code to you. Codes are limited to one per IP (household), can only be redeemed once per account, and can be used by only character.

Designed by gamers for gamers, Guild Launch is the premier guild hosting and social media site in the massively multiplayer online gaming industry. Since 2006, Guild Launch has been at the core of the social experience for gamers. Their dedication to building game communities and providing superior game tools makes Guild Launch a premier community destination for MMOG players.
This FAQ should help with this problem, but I've also sent inquiries up the chain. We're sorry for the inconvenience.
This FAQ should help with this problem, but I've also sent inquiries up the chain.
Maintenance is over and this thread is done. Back to the game, chop chop! :)
The servers are up and running. If you're having a problem, our terrific Support team will be glad to help.

[Edited]
Actually, the support team just pointed this FAQ out to me. I'm told it has a 100% success rate!
Edited by: Halrath 5 days ago - Reason: New information from the support team.
We've been using http://tera-forums.enmasse.com/forums/server-status/topics/12413-Maintenance-700-am-1100-am-PST]this thread, but when the forums were offline earlier we did what we could on socials (Twitter/Facebook/Reddit). :)
Let's keep it clean and classy, folks. No need to make personal attacks.
All servers are up and confirmed, enjoy! :)
The servers are up, thank you for your patience!
Hi guys,

We're working hard to get you back as quickly as possible, I'm already bribing them with more cookies! Hang in there please! :)
Okay. I'm putting a stake in this undead thread. Remember, only you can prevent necro threads.
We're sorry for the extension, folks! We are working to get you back to the game as fast as possible.

Only you can prevent necro threads. Let the dead lie.
If you feel you were billed inaccurately, please contact our Support team. They can look into the matter for you.

Lunaus on 01/24/2013, 08:28 AM - view
It's like the same person arguing to themselves... Trippy.


Watching the avatars I thought the same thing at first...
We are doing hardware maintenance today -- here's a link to the post about the outage.

http://tera-forums.enmasse.com/forums/server-status/topics/12413-Maintenance-700-am-900-am-PST-67394

Locking thread, this one's almost a year old.
We'll do a better job at spawning them further apart on PVE servers. Thanks for your feedback.
I think any sympathy I may have felt was wiped away by your implication at the end. I am locking this thread as we won't discuss personal information here anyway. If your "friend" needs this resolved, he can PM me directly and not through someone else.
Let's avoid bump posts. We know you have questions, but Treeshark and Knoxxer have a ton on their plates. Please be patient.

Official TERA Forum Rules
B. Spamming and Post Content
- Posts made only to "bump" a thread to the front page of that forum section.
Ahem. Castanica has a "misunderstood" aesthetic, not an evil one.

Those are some gorgeous shots, Kymaera.
*looks around* We don't have any ninja editors, I promise. If we make a change, we do leave an edit note. If that happens to not occur, I promise it's an accident, not a deliberate attempt to deceive.
Our awesome CS staff assure me the servers are up and players are connecting. If you're still having problems, please get in touch with them. I'm sure they'd be happy to help you.

Support team
Welcome to you both!
Let's keep it civil, people. We all care about the game. There's no reason to rage.
KonpakuYoumu on 01/23/2013, 02:12 PM - view
Treeshark on 01/23/2013, 10:57 AM

Your enchantment success rate will be displayed in the tooltip of the item you are enchanting.

P.S. OH YEAH. Due to this the enchanting spam you get in the middle of your screen is gone, unless it's a T14 weapon that gets +12.



Questions regarding these points: Is that supposed to say your bonus enchantment success boost percentage will be shown, or will it show the raw enchantment success rate?

And all Visionmaker armor should be included for server wide announcements, not just T14 weapons. Any piece of VM is a big deal.


Corrected original post. Yes that is correct. It is your Enchantment success boost (compensation rate) % that will be shown, not the raw rate.

And yes, it is all t14 gear, not just visionmaker, and not just weapons.
Masterworking is not affected other than the chance to drop already masterworked.
HTakara82 on 01/23/2013, 12:58 PM - view
JerryBoyle on 01/23/2013, 12:56 PM
Morrigan212 on 01/23/2013, 12:53 PM
look ppl if BHS is the puplisher and have the rights to the game and eme is the host of the game they have pretty much no choice in the matter of whats put in the cash shop / removed from the in game vendors look at many games that are only hosted by company's like outspark they don't have right's to sertion changes all they can do is send feed back and hope changes go in effect among all other things lest they are trying to get things to drop from instances so you don't have to pay for it yes the grinding of the instances might get boring at times but will be better then spending real life cash in long run so its best to wait and see

You are backwards and contradicting yourself aha

BHS is the host or corporation that developed Tera, EME is the publisher.


Not to mention BHS OWNS EME.


We have a board of directors that we both report up to and are considered sister companies. Neither owns the other. Bluehole is making the game and we are publishing it. Just like any publisher and developer relationship we provide them with feedback and ideas on what our community wants and they do their best to implement that feedback.

However EME is not along and BHS has the unfortunate task of making 5 territories happy, this isn't easy as opinions can vary greatly and it can lead to unpopular decisions for some territories. They have made a lot of great changes for us in the west and will continue to do so.

I feel like a broken record sometimes but we are always watching the data and listening to the feedback. We plan to change and adapt as quick as possible.
We will have a bunch of new items when we make the official switch and continually roll more out.

Redirecting the discussion to the new information thread.
What servers? I don't see any servers.
Please remember to follow the forum rules on keeping your post constructive, and not disruptive to the community.
Guys, we love your passion and appreciate your feedback, but please remember to stick to the topic and keep the posts constructive. Follow the Official TERA forum rules please.
Locked, for so very many reasons.

Official TERA Forum Rules
Redirecting the discussion to the new information.

And let's keep it constructive, please.
Please direct your emotions at us and not each other.

Thanks :)
This looks like this will be great fun to watch!
Your very own 'Unexpected Journey.' It's fun to take the road less traveled from time to time.
BHS is the developer and creator of TERA, yes, they make the final decision on what the game contents will be. We, as the NA publisher of TERA, do our best to tweak the game for our community as much as possible and communicate the feedback to influence them. We've made different changes such as the very existence of PvP vs. PvE servers and not having to wait till level 59 to participate in OWPvP, and we'll continue to listen to our community.
Arwydd on 01/23/2013, 11:22 AM - view
Knoxxer, I understand you guys are looking at things from a different perspective now that the game is going free-to-play. It's a perspective I sincerely dislike and one I had thought I would not have to deal with in TERA when I pre-ordered the CE. I play subscription-based games for many reasons, and the free-to-play perspective on pay-to-win is one of them. I am having a very hard time adjusting to the fact that a game I absolutely love, one I have devoted a great deal of time and attention into, is going down a path that makes me sick to imagine.

You do realize that the drop rates for Spellbind and MW Alkahest will need to be quite large to make farming them a feasible route of obtaining them, yes?

I hope you do, and I hope you aren't so far gone that you would limit the drops just to siphon more people towards the cash shop.


Thanks for staying constructive Arwydd. We do have to look at things differently to sustain the business in the free world. We are keeping our promise of not creating pay walls and letting the free user play as much as possible.

I know that it seems impossible to provide enough of these items to sustain a non-payer but that is our goal and we intend to meet it. As with any major change - and switching to a free business model is one of them - we have to monitor the implementation and adjust. It will be hard to see the exact effect the first week or two, because I am sure you guys are all stockpiling these items as I type this, but we hope to understand the usage after the first month or two.

My hope is that you stick with us, continue to provide constructive feedback and give us a chance to prove we are doing things in favor of the customer.
My sentences need to be read together and not apart, or else they will have different meanings.

Thanks :)
Also, please keep this thread inline with the topic.
Catica on 01/23/2013, 11:15 AM - view
My first question with this system is does our supposed current enhancements success rates stay in place as well from the increase we got like a month or 2 ago?

Or will the success rates revert back to the old ones before the increase update and then have this system put into place over the old rates?


This is on top of our current system and rates. We've found that in our testing for this to prove a lot better than the current system in terms of number of attempts. But honestly, I'm not expecting anyone to believe me until they try it, so thus, just hold off on complaints until you try it :).
Arwydd on 01/23/2013, 11:15 AM - view
Someone who doesn't have time to run dungeons, or spend hours each day farming gold, would be inclined to purchase it conveniently from the cash shop, which is what they've stated is their intention.

If you don't have time to run dungeons or farm gold in-gam (read: play the darn game), you don't deserve to advance your character in the first place, especially not with real money.

This absolutely destroys the integrity of character progression in TERA.


We have always tried to offer time and convenience through our store, the big difference in our decision this time was that we want to make sure that we provide enough to sustain someone who doesn't want to pay. It is still our goal to allow someone to play this game fully for free.
mentosNsoda on 01/23/2013, 11:06 AM - view
Kultra on 01/23/2013, 11:04 AM
mentosNsoda on 01/23/2013, 11:04 AM
when you say "grade of enchanting materials" is iLevel included in this?


This usually refers to the Common/Uncommon/Rare/Superior rating.


right, I think this is relatively already well known, however, to my knowledge, the debate of specifically iLevel of an item of same tier affect success rate, this is what I'm referring to.


No, iLvl is not included in this.
Redirecting the discussion to the new information.
We've been hinting at changes to the enchanting process for TERA: Rising for a bit, but here are the details on the changes.

There will be a new enchantment compensation system that will increase your success rate after a failed enchant attempt. The following contribute to how much your success rate goes up:

  • Alkahest type
  • Grade of enchanting materials

The following do not contribute to your increased success rate:

  • tier of the weapon you are enchanting
  • level of enchantment at which you are at

Your enchantment success rate will be displayed in the tooltip of the item you are enchanting. Also, the enchantment success rate increase stays with the item, and not the player. So if you fail an enchant attempt on Dreamblade, the enchantment success rate does not carry to your gloves. It will stay on Dreamblade. The enchantment success rate will also reset upon actual enchantment success. So let's say you have accrued a 5.1% enchantment correction at +9. Once you reach +10, that will reset.

Another change is that gear from dungeons will receive a chance to drop with masterwork status already attached. Obviously, this doesn't apply to items that can't be masterworked. All gears will also drop already identified.

I hope this clarifies a lot for you. Please post any questions you have.

Thanks!
-Treeshark

Redirecting the discussion to the new information.
Redirecting the discussion to the new information.
Redirecting the discussion to the new information
Reserved
Over the last couple of weeks we’ve been working to make a decision on the common enigmatic scrolls, masterwork alkahests, and spellbinds. The reason we have been undecided is that these items have been removed from the specialty shops for our build of TERA, with the exception of common enigmatic scrolls. Bluehole has left it up to each territory’s publisher to either sell these items, provide them through events, or other in-game means.

En Masse has decided to make these items available to you through in-game means. We feel that removing these items from our gold merchants and only moving them into our store would create an unfair obstacle for players. We want you guys to spend money on what you want to spend money on, not on what you have to spend money on. Here is a breakdown on the three items in question:

- Common Enigmatic Scrolls will remain in the current vendors as it is today.
- Spellbind and Masterwork Alkahest will be removed from the specialty shops and instead added to the world through other means:

* Max level dungeons.
* Valkyon’s Response boxes
* Victor’s Spoils boxes
* Locked Strongboxes, with free keys to drop via events and promotions
* In-game events, even if this means running some old events to get these items in the arms of players.

- We will be monitoring the supply and demand of these items, and add more in-game ways to obtain them if necessary.

The goal of this is to make these items readily available in the game so purchase via EMP is not mandatory. These will be in our shop for convenience for players with less time than gold. The price, quantities, and type of distribution are yet to be determined. These will not be for sale at the launch of TERA: Rising.

Your feedback on this was much appreciated. This is going to be an ongoing process where we keep listening and adjusting our offerings.


-Treeshark
Only you can prevent undead threads. This is a No Necro Zone.
We plan to offer vanity and convenience items. I hate addressing pay to win because it is super vague. Let's try and address specific items and offerings individually once we start announce our store items and services.
Atari distributed our physical boxes. This doesn't effect us and more importantly, you, at all.
Heya Pacmang! Thanks for creating these videos! I'm sure these will be very useful for many players, old and new! :)
vsTerminus on 02/06/2012, 12:52 PM - view
I suspect that once the game launches they will be flooded with tickets and won't have the time for the personal touch that you received. I hope they do their best, but customer service is a hard industry to remain positive in.

A strong customer experience goes a long way for companies, and helpful tech support is a great way to make a name for yourself as a company that people want to support.


It goes without saying that we will in fact be much busier when free launches however; the way we respond should not change. It just means that until the initial flood subsides -- response time may be higher which is unfortunate. We will do what we can to alleviate that as quickly as possible.
This is great -- kudos to those that came up with it.
This has been resolved, thank you for your patience. :)
The forums are not an avenue for modifying the game, or otherwise circumventing the Terms of Service.

Locking this thread down.

Official TERA Forum Rules
E. Illegal Activity
- Requesting, arranging, or offering copyright infringement (piracy), illegal activities, or illegal drugs.
- Discussing illegal activity committed personally.
Just wanted you to know that your work is featured on our pages. Thank you for sharing your artwork with us! :)

Facebook post


Let's not call names here. Open discussion is great, polite disagreement is great. Name calling isn't useful.
Hello folks,

Currently the En Masse store is unavailable. We are aware of the issue and working to fix it. We are sorry for the inconvenience and thank you for your patience!
Let's not bump for bump's sake, please.

Official TERA Forum Rules
B. Spamming and Post Content
- Posts made only to "bump" a thread to the front page of that forum section.
This promotion's been put on hold for the moment, folks. Sorry about the inconvenience.
I think I moved here, back in 1993 or 1994?

I like the cold and the awesome summer, but not such a fan of the rain :P.


En Masse and Guild Launch have grouped up to make it easier than ever to organize your TERA guild—whether or not you’re logged into the game. If you sign up at www.guildlaunch.com, you can connect with your friends and allies 24/7 with a wide array of social and website services.

And for a limited time, you’ll get a code to obtain TERA’s Electrum Wind mount (usable at level 1) for free. Just sign up for Guild Launch, and they’ll deliver the code to you.

Designed by gamers for gamers, Guild Launch is the premier guild hosting and social media site in the massively multiplayer online gaming industry. Since 2006, Guild Launch has been at the core of the social experience for gamers. Their dedication to building game communities and providing superior game tools makes Guild Launch a premier community destination for MMOG players.
Only you can prevent necro threads.
Moved to Crafting forum.
We'll reset the season during this Thursday's maintenance (see http://tera-forums.enmasse.com/forums/server-status/topics/12413-Maintenance-700-am-900-am-PST-67394)

Sorry for the inconvenience.
I'm going to close this for world peace.




Please make sure your discussions are not disruptive to the community.
"Need my help"

...in all seriousness, the monsters should have attack sounds, and I don't believe there are any plans to redo the voice over for the npcs.
Please protect your brains from zombies.
My concern here is the hat -- Seriously, you're an Aman and should no that your horns will create holes in your hat. Cutthroat Harbor representatives are not impressed.
I've already answered this -- there will be no wipe of servers. Since this has turned into back and forth; I'm going to lock the thread.
CoconutOil on 01/22/2013, 08:51 AM - view
Since Tera is going F2P, the servers should be reset for those who are newcomers to Tera. It's not fair that people already have level 50+ characters and the people who are going to join because of F2P have to start out all the way at the bottom.

EnMasse Entertainment, you guys NEED to wipe the server completely so that everyone, P2P and F2P can start on equal footing.


We will not wipe the existing servers or characters when free launchers. We will however; open new servers for the new players. At this point we are leaning away from allowing transfers to the new servers so new players can experience the content first hand. If you want to start on equal footing you can create a new character on the new server.

Hope that addresses your concern.
Don't bump 8 month old threads, feel free to create a new one though.
I'm just going to close this. Okay? Okay.
Heya, Neighbor!

I'm glad you were able to work out the issue. The forums are a great place to hang out and discuss TERA-related stuff with fellow TERA lovers! :)
Welcome, Drakes! Please feel free to share your thoughts on how TERA is and what we can do to improve the game - constructively, of course! ;)

Have you been to the server and guild forums yet?
Sorry, but we don't need any undead threads around here. This is a No Necro Zone.
I’m not sure who or what triggered this – but I’ll try to provide any nugget of insight that I can. As some people will know how you react is typically related to your previous experiences. If you haven’t experienced something before then some will try to learn about it while others will try to associate this new experience with a past experience of similar outcome and react.

Regardless of how others react, typically they are expressing their current feelings – right, wrong, or indifferent. Does it make them correct – NOPE, but it is the way they feel and shouldn't be discounted immediately (not unless obvious troll – a term that gets overused). Unfortunately what happens is instead of trying to determine why someone feels a certain way others can be quick to immediately fire back or assess their own judgment in order to be right. This can create an endless cycle of back and forth to prove a point rather than understanding or compromise.

While some days it may seem that all you read on the forums are negative just remember that most people who are having a great time rarely take the time to post – not because they don’t care, but probably because things are going the way they expect.

Or, it could just be people + anonymity = a**hat
Let's remember that the Official TERA Forums exist to have discussions on TERA and help improve TERA. Feel free to (respectfully) discuss your opinions in the original thread.
You will be able to use the same client :)
I don't have the exact day yet, we will let everyone know when we have the date. :)
Scorpions on 01/21/2013, 11:40 AM - view
Will Founders have early naming access?


Names will be first come, first to obtain for the new servers. There will not be a name reservation period.

What, we have the best weather! Not too cold, not too hot (except for one week in summer..) And the clouds/rain protect my skin from the sun! ;)
You can download it here: http://tera.enmasse.com/download

Only new accounts will be able to play the Tera Rising: Head Start (aka the old discovery edition)
We will have a server maintenance from 7:00 - 9:00 a.m. PST on Thursday, January 24. All servers will be taken down from 7:00 a.m. to 9:00 a.m. PST.

During this time, we will be performing hardware maintenance. Please note that this is in addition to the regular maintenance hours on Tuesday.

All servers will be unavailable from 7:00 a.m. to 9:00 a.m. PST.

  • Mount Tyrannas - PvP
  • Tempest Reach - PvE
  • Celestial Hills - RP PvE

For server status, please refer to the Server Status page. Thank you for your patience!
(Moving to Off-Topic.)
Arwydd on 01/21/2013, 09:07 AM - view
Solomon on 01/21/2013, 08:44 AM
Yes, we are dropping the Agnitor prices when free launches.

Why couldn't you have done this earlier? Y'know, when your customers were watching KTERA get three freaking Agnitor price reductions while our t14 weapon still costs nearly 20k credits?

Saving all the positive changes for the free-to-play release really makes me sick to my stomach and makes me feel like ya'll shot yourselves in the foot deliberately.

At least once this goes out I won't have to be too annoyed at all the people transferring off CH to TR for nexus. The more people who leave, the even less likely it is for those of us who stay to actually complete nexus. It's incredibly frustrating.


We didn't have this reduction until our latest build that we are still QA'ing.
Yes, we are dropping the Agnitor prices when free launches.
A necro'd thread is like a zombie. It has to be put down. Locking
If Knoxxer said anymore, he would have a bad time.
It hasn't disappeared forever but just temporarily. It is still "all over" support because people still use it and we need to support them.

I don't recall seeing the patch notes on this change. I'm just going to close this thread for obvious reasons.
Locking call out.
Hello everyone,

Let's remember that the Official TERA Forums exist to have discussions on TERA and help improve TERA. Please remember that the focus has to be TERA and not to cross boundaries on non-TERA products' advertisements.
The best way to find out whether the correct accounts/subscription have been created would be to contact our Support team, which I recommend doing. That way you will know for certain. :)
We'll have more information on this soon. There is no definitive answer yet :).

Thanks.
I understand that you're frustrated, but please remember to follow the rules. We do not discuss the moderation on the forums or in public to respect everyone's privacy, and the Support team will handle the case. Thanks.
Please remember that discussing moderation action is against the official forum rules. If you have questions, please contact our Support team.
Because this is one of many threads on lag we have commented in others. We are monitoring it and think we are starting to see a pattern.
We need a better name than BAM for these ones; doesn't do it justice.
Senji on 01/19/2013, 05:45 PM - view
@OP; Aion and Tera were both created by mostly the same individuals.


Not even close.
Diver on 01/19/2013, 05:31 PM - view
knoxxer on 01/19/2013, 04:54 PM
New servers will be a completely fresh start and first come first serve for names. We haven't announced when we are opening them quite yet.


PvP

L
a
k
e

O
f

T
e
a
r
s


Never forget


:)
We are monitoring it. We handled more with less lag when we launched. We reconfigured for smaller populations now we have to adjust. We are watching and making changes. Detailed accounts of the type of lag and the time and place it occured would be ideal as opposed to zomg I lagged posts.
We are increasing some of the enchanting odds when we go free. I don't think we have given the details yet and I don't want to spoil Treeshark's big patch. I just know our QA testers looking at it are quite happy with the results and think you will be too.
Arwydd on 01/19/2013, 03:40 PM - view
Good lord I wish I knew the secret to get a ping of 50ms in this game. x.X Mine is usually over 200.


Best way to get 50ms ping is to park yourself in our IDC. That is how Fatwa does it.
Bah. I tried to duck it yesterday. We would rather get this right and with as much information as possible than get it to you fast. As promised it won't be given to you RIGHT before we launch.

I will go ahead and say next week but I am out for Mon and Tue for some family time. Treat Minea good please.
I would love to do it but it isn't a priority right now. We - as some of you may see from other threads - have engine issues that are more pressing.
Thanks for the feedback. We will have much more flexibility in our pricing system - for sales and point bonus's - once we go free and introduce En Masse Points.

We want to provide you guys a fair value. With so many new items about to come out it may take some time for us to get them all right but - your actions speak the loudest. What you buy and what you don't will go a long way in getting the right price point.
As mentioned it is a bug we have reproduced and are trying to fix. We think we have an idea of what it could be but it isn't an easy fix.

It should exist in all territories - we don't have any sort of engine tweaks or anti-tweaks for the west.
New servers will be a completely fresh start and first come first serve for names. We haven't announced when we are opening them quite yet.
Correct there are some on the broker at times for around 1500. Amazon is a great place to easily get the box - just make sure you don't choose digital.
We want to bring a similar version back for the Elite perks but we need to add it to our to-do list once we go free. I am sure we will have a ton of things from bugs, to ideas, to whatever that needs to get done.

It was easily one of our more popular services so you are being heard on this one.
If everyone could conslidate the thread here: http://tera-forums.enmasse.com/forums/general-discussion/topics/Lag-67167

Just give us a general idea of your location. Submitting a ticket with your diagnostic attached would be a good idea as well.
We're looking into this. If you have more information (what area / region / what activities, etc.), please share with us so that we can track down the issue better. Thank you and sorry for the inconvenience.
Please reference the stickied thread, contact support with your launcher diagnostic, I'm closing all of the other threads open about any current lag issues to consolidate things into one thread. Thank you.
Good evening(?) folks,

So far from what I'm reading, it seems like quite a few folks are experiencing unusual lag. We'll look into this and in the meantime if you could share more information (what zone / what activities, etc.), we'll appreciate it. Sorry for the inconvenience.
Please reference the stickied thread, contact support with your launcher diagnostic, I'm closing all of the other threads open about any current lag issues to consolidate things into one thread. Thank you.
If you could submit a support ticket with your launcher diagnostic, reference the stickied thread from here. I'm closing the other threads open right now regarding lag but I'll keep this one open to consolidate things a bit. Thank you. It is night here and you aren't far from the truth Reflecttcelfer
We have a really cool support system, if you need to report something, you may want to try submitting a ticket. Closing call out thread.
MMORPG.com's William Murphy published an interview with our Associate Producer Patrick "Treeshark" Sun on TERA:Rising.



MMORPG.com on 2013-01-18
Now that the proverbial "cat is out of the bag" about the North American version of TERA adding in a subscription free revenue model, we managed to catch up to Associate Producer Patrick Sun to talk more about the TERA Rising model and about incoming changes to the game. Check it out and then chat in the comments.

Check out the interview on TERA:Rising at MMORPG.com!


En Masse’s very own Minea quizzed the founder of the TERAfied website about mixing news and opinion and getting info straight from the source. Here’s her interview with Raptorak, webmaster for TERAfied.

First, thank you for creating TERAfied, a great site! How were you introduced to TERA, and what made you decide to create a TERA fansite?

I was actually introduced to TERA from back when I was playing Aion and Lineage II. While I was playing these, a friend gave a heads-up about a new MMORPG (and at that point it was claimed to be Lineage III). It was the Lineage III part that really caught my attention in the beginning, and as newer information came to light, I fell in love with how different the game was. To me, getting away from the tab-targeting style we’re so used to is great just because it’s different. It adds to the strategy, and I like the challenge.

As for why I chose to run a fansite for it, I love journalism. Mix this with TERA, and you have a new fansite!

A community member commented that TERAfied features news from its Korean version as well as the North American one from En Masse. Additionally, TERAfied has news and opinion articles both. What would you say TERAfied’s best feature is? Its focus?

I’d say its best feature is my openness to being realistic and honest with readers. One thing you’ll notice about both TERAfied and terRIFTic (a Rift fansite I run as well) is that there are both positive and negative articles. A lot of players try to relate ”fansites“ towards being nothing but ”fanboyism“ and positive remarks, when really it should be about bringing to light various things that are impacting the games.

The focus of the site is pretty much anything TERA-related. I think a big part of keeping up with the game and its future is to keep up with what’s happening with the other versions as well.

What has been the most difficult aspect of creating TERAfied? Most rewarding?

These are actually both one and the same: getting the word out. The hardest part about it so far has been getting players to know it exists (without feeling spammy), but as more do learn about it, there’s a lot of pride in knowing that everything is working out.

What plans do you have for TERAfied in the future?

This is by far one of the hardest questions to answer. What I’d ideally like to do is create a lot of conversation among players and the site, as well as hold contests and such. Players can help make this happen by sharing input on the site with me (positive and negative), whether it’s about topics they like/dislike, the layout of the site, or anything else. As it is, I’m a single person, and so having more input helps to sway and shape the site to better fit readers and what they want.

Anything you’d like to say to the TERAfied users? To En Masse?

To the users: feel free to contact me for any reason whatsoever! Whether it’s a complaint, comment, suggestion, etc., it’s all taken very seriously. Also, I’m on the lookout for anyone else who would like to help out as a contributor, as I feel more voices will be beneficial to the community as well. And to those who enjoy the site, please help share the word with others!

To En Masse: thanks for a wonderful game! All games have their ups and downs, and this is especially true when you are moving into what is essentially a brand new world.
Glad it worked out. :)
Please remember that discussion of moderation (forum or in-game) is against the Official TERA forum rules. We also respect everyone's privacy and do not discuss the matter except with the involved individual.
Yeaaahhh... it's off topic.
As this page was loading, I immediately got this song stuck in my head: http://youtu.be/aCca5mPMp9A

THANKS OP
Old thread is old. Let's not necro stuff from almost 8 months ago mmkay?
Let's get back on topic here guys, I don't want to have to lock this thread because of it getting derailed.
Personally love the launcher's new look. :)

And EMP is like AA for Army Ants and PMS for Perpetual Motion Squad.
You work is featured on our Facebook page! Thank you for sharing it with us! :D


It's still nice to help out the new players while they get used to our community, where to look for the information, etc.
*shoots peas and throws watermelons* Nooooo, not in my brains!
1:26 tells me they still have the pointy fox ears.
Only the characters from OBT and after were kept (we wiped the servers after the CBT's), and then we had the merge in September. A lot of inactive names should freed up, not to mention that there will be new servers, so we should be okay. :) Currently we don't have a plan for a purge.
Blah blah blah. I do not say blah blah blah.

New launcher will save your email and thus your sanity.
Adding language support requires more than just the game text - it requires web and customer support as well. Next up for NA - if anything - would be Spanish but there hasn't been a huge demand.

Twist - This video is actually showing the boost we gave to mystics in the latest update. That BAM is normal.
I think we are leaning towards doing this but I don't have it confirmed. I guess that doesn't help you much...
Not final but here is a sneak peak of the new launcher.

Whatever the reasons people believe, we are all here to help TERA improve. Whether you enjoy helping out a new player, creating a static group for dungeon progression, or practicing pvp with friends, have fun and help us build our community.

No moar feeding.
Seeing a bunch of /signed really doesn't help us. Present your opinion in a constructive manner we will evaluate it and look at the game data to back it up and provide the feedback to Bluehole if it syncs up.
We don't need to rely on a player's word to know what they've done :)
Xurelle and Diver explained it pretty well. Thanks, you two!

@Hyrianeth, let us know if you have any more questions. :)
Edited by: Minea 1 minute ago - Reason: , and typo
GM's don't just do this without cause. It is rare. We definitely do not remove infamy of players that have been griefing others.
The dead horse has been beaten to ashes and dust. Also please do not discuss topics that are against Terms of Service, and be respectful to each other please. Following the Official TERA forum rules is required to post on the forums.
Mushimushi on 01/16/2013, 03:29 PM - view
This is why TERA is going F2P. They were warned, but they didn't listen... if only they had left the pantsu in.


qftt

err
MistahBlob on 01/16/2013, 10:42 AM - view
Since my subscripion ends on the 31'st of January.. and I get 7 days on top of that...

Does that mean I get a month of Elite bonus (since it round up extra game time by a month)? o.0


It depends on the date we go Free. If that 7 days overflows into that date, then yes. If not then no.
I was a bit vague. I didn't mean to imply that this was an unknown issue to us. I was more interested in expanding in "griefing is prohibited in other games" statement, and whether this is indicative of just a better PVP system, or the mods being more draconian in their enforcement.

That being said, we know this is a hot button issue, especially since our PVP system is a little too open in letting this happen. We are exploring solutions with BHS, even if it is a bandaid solution for players.
For archer's " Only the first two hits of Rapid Fire will cause the "rigid" effect.", it's probably stun. Out of the 7 shots it can fire at max.
We ditching the automagic full screen in the update which *should* be in by the free date but no promises we have a ton that is going through QA right now.

It does save your login. /roar
For the most part the Korean version has added in the majority of our 'differences' to their version. We are pretty close at this point.
On it!
Someone mentioned it earlier but play what you enjoy. Every class has its ups and downs.
Correct, this doesn't apply to our Discovery Edition users because they didn't have an expiration date to begin with. They can play up to level 28 without any time constraint. When we transition to TERA:Rising in February, the Discovery Edition will become our standard tier accounts. :)
This is given to everyone who's ever purchased a copy of TERA. If you don't see this reflected in your game time, please contact our Support team, we'll be happy to help!
Oh man, wish I could hire OP to cook for me. ^_^


(Moving this to Off-Topic)
We'd like this as well, we've always wanted it for our community. Unfortunately other priorities have worked against this feature. We will continue to push though.
It takes some time to get to everyones account. If by mid-day tomorrow you don't have it, please contact support.
I just want to make it clear that there is still a lot of information about the transition, including details on the build itself, that we have yet to say. We'll do it in an organized fashion on our main website instead of scattered throughout the forums, so stay tuned.

But to answer specifically.

We will let you know how many servers will be available, and the transfer status of each one.
3v3 information will also be released.
Server capacity is a tricky one, but we'll manage it the best we can.
We lock necro'd threads, right?
I'm not really sure what purpose this thread serves. Be careful on how it digresses.
These problems should be addressed now. If you continue to experience problems like this, please submit a customer support ticket.
stay tuned.
1. I agree, and it's something we'll look into.

2. There are hitbox differences but they are not as drastic as you might think. To compensate for these differences, there are slight differences in each race's attack motion. These differences are slight enough to not cause enough difference to play only a particular race.

3 and 4. We are working on this as well.

5. Can you expand on this?

6. Promoting decency is good. Promoting decency with indecent behavior like humiliation is not.
It's going to take some time to get everyone's account. If after Thursday you don't see it reflected, please contact support.



Hey Everyone,

We’ve seen a great response to TERA: Rising, our transition to making TERA free for everyone. In addition to that great news, we also reactivated all past subscribers for seven days, giving you a chance to come back and experience TERA again.

Unfortunately, we’ve had a few technical difficulties during this reactivation period. These made it difficult for some players to get into game. The good news is that those issues have now been addressed and everyone can once again access TERA.

We’d like to make it right, though. So for all our players—past, present, and future—we’re adding seven days of game time to your account to compensate for the time lost. You don’t have to do anything to activate this additional time—we’ll add it right to your account.

Our community is and has always been our top priority. Please enjoy the extra time, and thanks for being part of the life of a game we love.

—Patrick "Treeshark" Sun
We don't have everything we'd like but we are trying, so thank you! It's very much appreciated. :)
We are having trouble with one of our hosting providers and the manifest error is the result. We are working on it.
We launched with a much more streamlined leveling experience. Less grindy, more straightforward. Korea's service didn't implement these changes until later - Fall maybe?
Guys, I am a bit disappointed at the way this topic is being discussed - I'm happy that you guys are sharing your thoughts and opinions, but please make sure to respect others as well. :(
Purchasing another copy of TERA will not adjust the subscription time of your first account. It can upgrade Discovery Edition versions, but if you were trying to use the new game copy to give 30 days and the CE benefits to your first account, it won't work like that. It just generates a new account. Sorry :(
@Khamryn, These are some of the possible causes that might prevent you from being able to use the ticket/live chat system. If those don't work, here is a link on the various ways you can contact our Support team. If it still says 'pending subscription', I recommend you to contact them to sort things out.

@BBQ, Not yet, we'll let you know when we have finalized the date. As for being able to transfer to the new PvP server, we don't have a decision yet. But we know it's being discussed in our community and are listening to your feedback.

@ElvenLove, Not yet, but we'd like to get the game timecards and chronoscrolls as well. We wanted to get them but could not in time.
Don't forget you can change your zone channel if it is a bit crowded or you run into some shady looking characters.
Closing call out thread. If you need to report a player submit a ticket with proof for us to take a look. Breaking the forum rules isn't the way to go.
New player? Try the newcomer discussion section.
Old thread. Locking.
Guys, we appreciate you expressing your concerns and we are listening to you, but this thread is not constructive at all. Let's stay away from generalizing a group of people and remember the Official Forum Rules.
Bam - http://support.enmasse.com/tera/tera-rising-play-for-free

Should be some stuff in there that makes sense for you!
We're currently working on the big February patch TERA:Rising, so we won't be having significant game patches until then. Hang in there just for a little please. :)
Ya I am not sure why they link to NHN. That data seems about right.
We're currently working on the TERA:Rising build, so we won't be doing significant updates till February. But of course we still want to get the winter stuff and are trying. :)


Known issues, chat info, and more instanced zone channels now available in lower-level zones! Wait, didn’t you already say that in the teaser? Yep. Check out the patch notes for details.
The patch announced today was only to the server - not client. It also hasn't occurred yet.

It is on the list. We reconfigured so much stuff that we couldn't reconfigure Chronoscroll's in time. We want to make it happen and are working on it.
:(
Wow, it's absolutely beautiful! :O
Our traffic has really gone up the past few days both old players returning and new players trying to get a headstart with our trial.

Knowing that you can buy the box and not worry about a sub and get all the founder benefits seems to be a huge incentive.
...
Sano is correct. The FAQ here explains why this is: http://support.enmasse.com/tera/my-subscription-end-dates-do-not-match

"When your game time has come to an end we will attempt to bill you (unless you have cancelled your account). If we are unsuccessful in billing your account then we will attempt again in 7 days. If after the 7 days we are unable to receive the funds, the subscription gets suspended. The subscription date reflected on your character select screen references the last day you will be able to play TERA. The date listed on our account management page is when we will attempt to bill your account."

Why the difference for you is 10 days is a mystery to me.
Hello everyone,

This is the Official TERA Forums and it's a place to have focused and constructive discussions on TERA to improve our game. We're all gamers and we play games to have fun, so let's keep the discussion focused on TERA. Thank you.
My speculation is that TERA:Rising will be sometime in February. :)
Barakas are adorable! SO CUTE
Welcome, Komii! MT is a really dynamic server, be sure to stop by on MT server forum and say hi as well! :)
Welcome back!

:P
Things are looking good. We believe we tracked down the issue and have resolved.

Please close your launcher and restart it. If you continue to have these issues let us know.
Things are looking good. We believe we tracked down the issue and have resolved.

Please close your launcher and restart it. If you continue to have these issues let us know.

http://tera-forums.enmasse.com/forums/general-discussion/topics/Unable-to-Retrieve-ManifestDownload-Metadata
Yep, what Blankie said. The reactivation access ends on 1/16. :)
Slubber on 01/14/2013, 10:14 AM - view
That's a pretty amazing mechanic idea...why haven't other games done this.

Knoxxer suggest it for one of the bosses, short UI remove debuff, Korean overlords can think it was your idea.


Lol - you know how many bug reports we would get when that 'debuff' was introduced?
As a paranoid person who stick to wired keyboard/mouse so that I don't have to worry about the battery dying in the middle of a fight/instance/raid, I thought so too, it did put me into a panic mode. xD
I mentioned it another thread but we believe the draw distance will be resolved in our Feb patch.

The launcher/patcher is actively being worked on. We gotta get this right fast.

The UI bug is something we keep pushing for but has been de-prioritized, we aren't letting it drop though.
All issues actively being worked on - from what we gather the draw distance bug is actually fixed in the 'free' patch in February.
Please contact support at https://tera-support.enmasse.com/.

We can't really help you on the forums the experts in support can.
Please contact support at https://tera-support.enmasse.com/.
The other posters are correct, we are not taking them away. :)
It's always great to see players trying to get to know and respect each other.

Please remember the forum rules and let's keep the comments respectful for everyone. Thanks!

(This thread is being moved to Off-Topic as its focus is not TERA.)
Locking thread. Do not call out GM's nor discuss their moderation actions. If you need a reason explanation feel free to contact support.
There is a new thread about the current issue at the top of the page. This is a very old thread. Locking.
Let's keep the thread on topic. You can post your pictures, just keep it tame.
This is a long and interesting thread and I don't wish to make it go away due to references to someone's real name. I've edited the references I can find, but please refrain from doing so, no matter how good the intentions.
Heya Tiresias, welcome back! As others have mentioned, there was a bug with the glasses (they were replaced with another item) and we gave away the ruby rims. Please contact our Support team on this issue and we'll be happy to help!
Heya, Relic! These issues are unrelated to TERA:Rising and we're working to address these issues as quickly as possible. Thank you for your patience! :)
Hello everyone,

Currently there are two issues we are working to fix, one in receiving account-related emails and the other being purchased item delay.

1. We are seeing users experiencing delays in receiving the following email deliveries:

  • Account Armor
  • Password reset
  • Account verification

2. Also we are getting reports of delays in purchased item deliveries.

We are working as quickly as possible to fix both of these issues and we're sorry for the inconvenience.
Please see the stickied thread at the top of the page for assistance in this.
It looks like this thread can go ahead and be put to an end. Locking.
There is currently a thread stickied in General Discussion. It would be best to go there and read over the thread. You may want to contact support as well.
There is currently a thread about this that has been stickied. Let's keep everything consolidated there. Locking this thread.
There is currently a thread about this that has been stickied. Let's keep everything consolidated there. Locking this thread.
We should have resolved any email issues.
And you didn't even have to sign up for elite!
So many worries :)

We have a good month (give or take) to look at registrations and estimate the influx. Already we are seeing a huge spike which is awesome news. We have plenty of servers ready and will bring them up one at a time - they will be fresh and clean. No decision yet if we will allow transfers but more than likely we will not.
There are no plans for elite or founder servers at this time.
We haven't announced. More than likely no transfers to the fresh ones but we will have more details soon.
Let me check on it.
Runespider on 01/12/2013, 05:36 AM - view
What I was asking for, current servers being founder (people that bought the game) only and all new servers being for everyone.

Isn't that what Korea has for it's free to play?


No that was their normal service up until F2P. They added an additional 1-58 server at their announcement due to the population surge but now that they have officially switched they are just all normal servers.
Gonna lock this we have enough kill em all threads without calling out specific people.
The server is back, I'll go ahead and lock this thread.
I would wait for a community managers or Producers input before speculating. Locking this thread.
We are aware the server is down and it is being corrected. Thank you.
We may be kinda quiet on those threads but they aren't being missed or ignored.
Locking.
I think continuing to use the existing thread will make sense since this thread is just letting you know where things are right now. :)

---

D: I am beaten! Go eat dinner!
Edited by: Minea 1 minute ago - Reason: Knoxxor beat me :(
No the other thread is fine. I just really thought my title was clever and wanted to surface my reply that is 47 pages deep.
We have heard you guys and are processing it all. We aren't going to have a decision today - our goal is next week. We have no intentions of dragging this out until right before our launch.
Not today.

We have heard you guys and are processing it all. We aren't going to have a decision today - our goal is next week. We have no intentions of dragging this out until right before our launch.
Thanks for the uh names? :)

Seriously signed names aren't necessary. We would rather know your feedback and thoughts.

This update is a bit down the road for us but I will try and track down some more information for you.
This is on our "want to do" list for sure!
Me too, but it makes sense to redirect folks to the community home. :)

It's a good page to choose whether you want to get Support, ask the community for help, or discuss topics so let's give some time and see how it goes.
This may be cuter than the actual teleport masters in game. :)
(Let's keep the discussions TERA-focused It's not very clear here. Moving this to Off-Topic.)
@CrimsonKing92, Yes, if you purchase the a physical or digital copy of TERA before we transition to TERA:Rising, you will be a founder. More information is available on our FAQ page also. :)
A lovely idea to help the helpless! You guys deserve cookies, lots and lots of cookies! ^_^
No real money or in-game currency to be offered/exchange/arranged on the forums please.

If you have any questions on moderation, don't hesitate to PM me please! Thanks!
We hear ya, ElOlmas, and that's why we want to take the time to make the decision and don't give incorrect information before we've come to a decision. We'll let you know as soon as possible! :)
Please make sure to keep the posts constructive. We are working to address your concerns and will update you with more information as it becomes available.

Also please remember the Official TERA forum rules on requesting, arranging, or offering the exchange of real-world currency.
I have updated the original post with the latest information:

Latest Update as of 1/11 morning:

We're sorry for the inconvenience and are working as quickly as possible to resolve this issue.

We have suggestions on our FAQ page on this topic.

If you have tried all of the suggested methods, please try this workaround:

If you feel comfortable with editing your HOST file, you can do the following steps to potentially bypass these error messages:

Step 1: Right Click on your Notepad icon and select "Run As Administrator"
Step 2: Navigate to the HOST file directory: C:\Windows\System32\drivers\etc
Step 3: Make sure you have "All Files" set so that way you can see all the files in the folder instead of just .TXT files.
Step 4: Insert this line below the existing text (no # before the text):

208.111.148.7 patch.tera.enmasse-game.com

Step 5: Save the file
Step 6: Restart your TERA Launcher

Please note that this is a temporary bypass and that you should remove this HOST file entry afterwards to ensure that you don’t encounter launcher problems in the future should this IP address be unable.

It’s highly recommended that you subscribe to the FAQ above to be notified once we have matter resolved and the HOST file workaround is no longer needed.

Thank you for your patience while we work to get this matter resolved!
Chsalia on 01/11/2013, 03:54 AM - view
So Discovery accounts will become standard accounts.

But standard accounts are limited to 2 character slots.

What happens to Discovery accounts with 3 or more characters?

Sorry if this has already been asked, skimmed through 29 pages and didn't see anything.


The process will be similar to when we merged servers where you must delete characters until you only have 2. Of course you could spend $20 now on the box and get all the founder benefits including the 8 character slots.
Maybe one day - being a mac user myself I would love it - but it isn't on the books yet.
+1 for pushing daisies.
Slubber on 01/10/2013, 04:50 PM - view
Cheg on 01/10/2013, 04:49 PM
Sigh.


Sigh.
Here is the FAQ link with more information on this such as bank, mail, characters, etc.
Hey guys, this is something that we're investigating right now, I'm sorry for the inconvenience. :( The latest information on this topic in the pinned thread and I'll update it when we have new information. Thanks for your patience!

(I'm going to close this thread to direct the conversation to the pinned thread so more folks don't miss the pinned post and to clear up the redundant threads on the same topic.)
Our server size mirrors our game design. We didn't want infinite channels or a mega server. Increasing our server capacity or making 'mega' servers doesn't fit with the game design.

We were lucky to come out the gate with great server design from Bluehole. Many games don't ever get to reach their design capacity and are only able to stabilize and increase their capacity way after launch - we were able to meet this at launch.
*facepalm*

I'd love to know what you're streaming and whether there will be talking/chatting going on or what music you'll be playing, etc. etc.


(Bumping is a no no, so let's update the thread by replying with a post with relevant content! :) )
No, these are behind the scenes network tweaks.
Just updated the original post again with the latest information. We are trying to pinpoint the cause of the issue by investigating example users. Thank you for your patience!
FilaSport on 01/10/2013, 04:40 PM - view
Knoxxer can you answer this please? thanks :)

--
Q: Will there be new servers when TERA changes to free?

A: Yes we plan on opening up new servers, actual numbers, types and names will be coming later.
--

Q: What are the plans for server transfers?

A: They are free for now and will continue to be available at launch.
--

What are you plans on the server transfers? Are you opening a completely new server where you can't transfer? or are people going to be able to transfer to every server? I really do hope the servers plan on being fresh starts.


We (obviously) have a few servers ready to go. They will be fresh. When they launch and whether we allow transfers to them is still being decided - we are leaning to no transfers to them.
Different markets accept different things that is why Bluehole leaves it up to the publisher.
What a conundrum. I am suppose to lock call out threads but I must click them to lock them thus I end up reading them...
We're going to try a different set of tweaks today. Please let us know if anything changes.
xShadowElite on 01/10/2013, 03:52 PM - view
Is there any way I can use my currently expired account to be able to play on discovery mode?


I believe we reactivated everyone for the next few days to hop in and check it out.

If you buy a sub now and it extends beyond our launch date, any remaining time will round up to 30 days of our upcoming Elite Status, a bundle of benefits designed to provide prestige and convenience.

A good way to squeeze out some free elite time is to be actively subbed now.
To clarify, the current/former accounts are not connected with Discovery Edition, so playing the Discovery Edition will require you to create a new account. (Meaning no access to the current characters.) I wouldn't recommend #2 because Discovery Edition will not give you "founder" status, which gives you all of the character slots and bank tabs.

(More information on the different tiers in TERA:Rising :) )
Oriphiel on 01/10/2013, 03:56 PM - view
Do expired subs still get Founder title?

Yes
I've added in the updated FAQ link to help with the problem. If the suggested steps don't resolve the issue, please contact our Support Team who will be happy to help!
BunnyRice on 01/10/2013, 03:46 PM - view
EME might pull the silent trick as they did about going F2P, they announced kTera's F2P model and stated "We do not plan to go F2P anytime soon." and BAM, here we are, F2P TERA is coming. They are silent of what will happen to the cash shop and will not make statements on what they will market once it's launched, more than likely it's just the silent treatment as before and will market everything we want them not to market, and the game will more than likely turn into a Pay To Win instead of "Free To Play."


I am being anything but silent on this issue.

Posted this in another thread - I hate how information boils up in forums -

Things change all the time, from markets to communities. We could say we will never sell P2W items but P2W is too vague of a word so saying that just leads to endless interpretation. I see a bunch of arguments in our forums today that we already sell P2W so I don't think we can win or lose that battle with a 'never' statement.

What we can do is make a decision around these items that Bluehole has made available to publishers for sale. NHN is selling them we are taking feedback and so far undecided.

We want to be able to sell you guys the things you want to buy, that makes the game fun and at a reasonable price.
Hissatsu on 01/10/2013, 03:26 PM - view
Guys! we have no plans to go f2p anytime soon.


You looking for a job??
Bluehole gives all the publishers as many options for things to sell as possible. It is the publishers decision on what items to sell and how to price them.

NHN has chosen to sell these items in question. I am unsure what Gameforge is or isn't doing but it does not impact the NA community. We have not yet decided and are taking your feedback.
Slubber on 01/10/2013, 03:14 PM - view
ReiKoji on 01/10/2013, 02:58 PM
Senji on 01/10/2013, 02:42 PM
ReiKoji on 01/10/2013, 02:36 PM
I feel like digging up all the threads that said Tera would never go F2P :/


Not at all surprised. They freely admitted they wanted it to be F2P when they started in 2007, but the P2P model was still too strong and people wouldn't be as receptive [because of WoW].


I'm not suprised either. I verbally gave this game less than a year in the US before it turned F2P

Boy was I right....


Not like it takes any kind of psychic abilities to make that call, there's only one MMO released in the last few years that wasn't F2P/B2P within a year and that was Rift.


Using the word never for an MMO is too strong. Things change all the time, from markets to communities. We could say we will never sell P2W items but P2W is too vague of a word so saying that just leads to endless interpretation. I see a bunch of arguments in our forums today that we already sell P2W so I don't think we can win or lose that battle with a 'never' statement.

What we can do is make a decision around these three items that Bluehole has made available for sale to NHN.

We want to be able to sell you guys the things you want to buy, that makes the game fun and at a reasonable price.
Slubber on 01/10/2013, 01:08 PM - view
Knox does that mean you can hold back on implementing the huge nerf incoming to BAMs and instead just make the quest rewards for doing them much greater?

Pretty please, destroying BAMs is basically destroying TERA for a lot of people.


That is exactly a case where it is a game design decision. We evaluate it and offer feedback but they make the final call. Sometimes we make a suggestion they implement for everyone and sometimes they make a change just for us. Each situation is different.

For the BAM issue specifically I can't really speak to this exact change yet.
That's a bummer.. :( If you're still having issues after trying the workaround, contact our Support team for more technical support please!
Here is the link to the post.
Yes we have a good amount of blood and violence. ESRB is voluntary 'sort of'. You can see from their FAQ if you wish to be in a store you need to go through them. For online games many do it for time cards or to look more legit - but it isn't required.

Are all games and apps required to have a rating?
The rating system is voluntary, although virtually all video games that are sold at retail in the U.S. and Canada are rated by the ESRB. Many U.S. retailers, including most major chains, have policies to only stock or sell games that carry an ESRB rating, and console manufacturers require games that are published on their systems in the U.S. and Canada to be rated by ESRB.
To answer the original question. You will not have to re-buy TERA if you purchased it in the past.

Beta, trial, and discovery accounts have been able to play TERA without buying a copy, so we need to make sure to be clear that you have to actually have purchased a copy of TERA in order to get the founders account.
Senji on 01/10/2013, 02:21 PM - view
knoxxer on 01/10/2013, 02:06 PM
AkizukiRyou on 01/10/2013, 01:08 PM
knoxxer on 01/10/2013, 01:00 PM
Whoever quoted me was spot on. You shouldn't feel like you must be elite to play TERA.



The big thing I am looking forward to is access to the village atlas.


That does seem interesting... But is it like one time use or is it something you can use over and over again non stop? So a permanent quick travel?


Permanent quick travel for elite users to pegasus platforms over the course of your 30 days.


Is there a cooldown time?


No
Phaere on 01/10/2013, 02:27 PM - view
I for one don't want Knoxxers video to become a lie and nonsense
/seconded

Phaere on 01/10/2013, 02:27 PM - view
For example the Elin poll EME made on the old forums I seem to remember 90-95% (200+ people) of the forum voting NO they didn't want to see any changes but EME did it anyways. This could become similar were the vast majority of the community says "No" but EME does it anyways.


In my experience forums polls are tough and generally unreliable. I am not looking at the current petition thread for /signed I am looking for feedback and insight.

And why oh why does it always go back to the elin. One day I am going to write a tell-all blog around the truth behind the elin censoring.
Thanks Rex. We hope our offerings continue to please!
@XxOOxx, As I mentioned in the reply PM, yes, you will be a founder if you've purchased a physical or digital copy of TERA.
@Skenagle, For technical support, please contact our Support team, we'll be happy to help!

@Erroproxy, If you buy a copy of TERA (physical or digital), you will be a founder! There will be perks that you will not be able to use once the elite status stops. We're working on confirming everything and will release more information on how the specific perks work.
Subtle Slubber. Indications are it is fixed in the next version that will publish when we go free as an FYI. I say indications because we couldn't always reproduce the bug but now we can't do it at all.
Great conversation here. I think the worst definition of P2W is what someone said earlier in the thread - non paying users can't compete or catch up.

TERA is a much more gold focused game than many MMO's and I think that makes it harder to draw clear concise lines around P2W.

AkizukiRyou on 01/10/2013, 01:08 PM - view
knoxxer on 01/10/2013, 01:00 PM
Whoever quoted me was spot on. You shouldn't feel like you must be elite to play TERA.



The big thing I am looking forward to is access to the village atlas.


That does seem interesting... But is it like one time use or is it something you can use over and over again non stop? So a permanent quick travel?


Permanent quick travel for elite users to pegasus platforms over the course of your 30 days.
Whoever quoted me was spot on. You shouldn't feel like you must be elite to play TERA.

The big thing I am looking forward to is access to the village atlas.
JCDEnDaFresh on 01/10/2013, 12:16 PM - view
Knox can't answer anyone about that because the decisions will come from headquarters, that being the Korean overlords in TERA Korea. They will be making the final decision and they don't give a damn what any of us wants, only what will make them the most money.

I hope I'm wrong but I've seen this happen with literally every Asian-developed F2P game.


This is not correct. We control publishing decisions. Bluehole controls game decisions. What we sell is up to us. We work together because we are sister companies (sharing the same board) but the final decisions around publishing decisions are ours.

This is different than most Asian companies because generally they publish their own games in their own territories and the other territories report back into those main market publishers. Bluehole is not the publisher for TERA in Korea, NHN is.

I think it sucks that I have to explain this and just goes to show how mistreated the western market has been when an Asian game has been published here. We want to change that perception and have strove to do that from the beginning.
For subscriptions and refunds, I'm importing the following information from our TERA: Rising FAQ to clarify.

On the day TERA's drops its subscription fee, if you would like a refund you may submit a ticket and request a refund for your remaining game time. We will then refund your remaining subscription after the current month ends.

For example, if you purchased a 90-day subscription and have 65 days remaining you will receive a refund for 60 days of game time. The remaining 5 days will stay as elite game time.
shyrofox on 01/10/2013, 09:47 AM - view
I guess my post was overlooked, so here it is again:

When TERA goes F2P the current subscription will roll seamlessly into an Elite account, however do I literally have to make my account expire in order to gain the benefits of Founder (like the mount, etc) or will that be automatically applied to my account as an account with Elite status and the benefits and consumables from both? From what I read, if Elite expires I get Founder and if I go back to Elite I keep Founder benefits but no where does it say that if I just start being Elite from day one I get the Founder status.


No think of founder as your base - if something in elite is better it adds to your founder status. New accounts will be standard as the base with elite adding to it.
fortunado on 01/10/2013, 09:45 AM - view
Oh gotcha, so if I have say ... 3 months + a few days it should get rounded up to 120 days of elite status?


You are correct. We are rounding up to the next 30 day interval.
Founders get to keep all of the character and bank slots at no charge and will get a mount and title. :)

We have detailed information on what the founders will receive and more on our FAQ page!
(Since the focus of this topic is not TERA, I'm moving this discussion to Off-Topic. :) )
Yes. Buying the game now is a big benefit!

Elite isn't meant to be a must have for the game it is meant as a nice bonus. We want standard and elite users to be able to experience TERA fully.

If we made Elite must have we might as well have left it as a subscription business.
Enkshar on 01/10/2013, 04:04 AM - view
knoxxer on 01/09/2013, 07:28 AM
Outl4wXGP on 01/09/2013, 07:19 AM
Oh man, if alkhest and engi-scrolls are real cash only....damn. That would be the stupidest thing. I can't imagine how much gold I would have to spend to get them.

Remember, that trailer said that Tera's f2p model would be "revolutionary," in that founders would have the same experience, and elite founders would only gain MORE perks than what the current subscription offers.

If I have to spend 500g on an intricate id scroll, because it was pulled from the vendor....wow. The price of each MW attempt will fly through the roof.

Please don't mess with the vendors and what they offer now. Just add those bonus items, like cracker confetti and perhaps instance resets. Nothing so drastic. Nothing so horrifying.


The honest answer is that it is not 100% decided. These items and everything else in the store are tradable so they will be purchasable without En Masse Points on the broker or through trade.

Please voice your concern - constructively- it will help in the final decision.


Being only 20 days away from free to play its hard to imagine that theres not a big picture of what will and what wont be offer through cash shop and ingame cash traders, specially regardign alkahest, mw scroll, and identification scrolls as those items are the key feature relate to progression in Tera (whats the use of a VM item if u cant enchant/mw it?) and devs knows well what community think about them on cash shops.

I hope we get a definition soon, any further delay will only feed conspiracy theories that ppl love so much


Agreed you guys need to know and I want to get an answer to you as soon as possible.
Loteny on 01/10/2013, 06:33 AM - view
Consumables from general store bought only with real money? REALLY?
This will suck so much. It is able to kill an entire game mechanic, like it happened with Grand Fantasia with the Sprites. Wanna put a cash store? Go ahead, put it. But do NOT put important items there which will not be obtainable in other ways (like dungeons or monsters). Even if they are tradeable, this will [filtered] economy anyway.

Also,
knoxxer on 01/09/2013, 04:58 AM
Q: Will there be a such thing as Game Time Cards, or something similar, that is sold via other vendors?

A: Our new system does give us more flexibility on payment models but we won't have a physical card quite yet. I will add it to our list of feedback, thanks!

You said this since before the game was launched. I'm waiting for this to be able to play until friggin today. Will you just add to your list of feedback or actually consider doing it? You're not even letting me give you my money. -_-"


Ugh game time cards have been something we have been trying to get done but - well no excuses we need to get them out there.
Fun idea, I used to love doing this in other games I will pass it along. OW Arena or something shouldn't be terribly difficult.
Not exactly true. We will only be offering one month subscriptions when we launch. We hope to offer more options later.

For those on re-occurring you will just switch to the $14.99 whenever your previous time runs out.
deaddove on 01/10/2013, 06:34 AM - view
Its not a typo - Elite just doesn't have all the features of Founder if they're a new player. Founders who are also Elites get the best of both worlds.


Deaddove, you are correct. The founders of TERA are able to keep their 8 character slots whether they go elite or not.
When we merged the servers we added the abbreviated server names to the overlapping character names on the new server, but they are still accessible. You may have to change your name and/or organize your characters before you can log in again after the merge, but you can actually log in right now because we've reactivated former subscribers for free until January 16th. :)
Reactivated until January 16th.
@Waiting, A) You can either get converted into elite status, or B) On the day TERA's drops its subscription fee, if you would like a refund you may submit a ticket and request a refund for your remaining game time. We will then refund your remaining subscription after the current month ends.

More information on our FAQ
This would have been our first choice but we weren't able to. :(

knoxxer on 01/09/2013, 08:16 AM
Diver on 01/09/2013, 08:13 AM
Seriously, why remove Chronoscrolls? You'll be getting the exact same $15 regardless!

The people who would pay $ to subscribe will pay it. Those who play the game quite a bit but insist on living la vida gratis can purchase a scroll with gold.




Technical limitations - we hope to bring them back eventually.
Hello Nymura!

Welcome back to TERA and the forums!

While more interaction and communication is something that we are always working to improve, we have been around all day today starting very early (5 am = too early without coffee) to answer questions and gather our community's feedback.

The easiest way to track our posts is to use this awesome website Dev Tracker, it links to most of our posts on the forums and socials! :)
We are seeing some users experiencing "unable to retrieve manifest" and "unable to download metadata" messages. We are currently working on resolving this issue.

In the meantime, please try the following troubleshooting steps: Renew IP and flush DNS cache

Thank you for your patience!
Skilliard on 01/09/2013, 03:01 PM - view
With the addition of freetoplay, masterwork alkahest are likely being removed from vendors, and placed into the cash shop. Yes they will become tradeable, but chances are the price will be significantly higher because they not only will be limited to money spent, but there will be mass inflation of the economy associated with gold boosts, freetoplay(real $ sold stuff wont be worth as much because of the players that wont spend money on games joining), and other factors.


Skilliard -- This has not been finalized. We are addressing those concerns here: http://tera-forums.enmasse.com/forums/general-discussion/topics/Petition-Against-PaytoWin-Items-in-En-Masse-Store

Our goal was to make the free as fully featured as possible which means these guys are right - many free users will be paying users, and many paying much more than elite users. The more benefits elite get the more the game is just a subscription game masked as a free game. Elite is just an option if it suits the player just as an item in the shop is.

Long story short we decided not to draw that hard line between free and elite players. Call it semantics but we are labeling the types of players as elite, standard and founder for that very reason.
Depending on the type of ban we have a tool that doesn't allow you to create new account after new account.

As for the RP server we want to support it and will monitor the status.
Thanks for the feedback we understand the concerns but before this turns into part 2 I am locking it.
Guys, these types of discussions are outside of forum boundaries. Please see Section 1.A.
Skoo on 01/09/2013, 11:56 AM - view
Maybe, I haven't played since the betas.


Welcome back Skoo!
I am not sure the difference in elite verse free is that dramatic to cause a rift between the two groups. At least that was our design intention.

We are open to feedback and going to monitor everything closely. Hopefully all goes well but we will work on shoring up what isn't working.
EnderRead on 01/09/2013, 12:02 PM - view
There is just far too much evidence that the na-tera cs is going to be resemble the k-tera with mw alks in the cs going by what Knox said about enchanting being more unforgiving, pre-mwed items dropping in k-tera, and so on. The current enchanting system has never been about progression, fairness, or effort put fourth, it has always rewarded blind luck over everything else. If the cash shop allows people to circumvent this dependency on luck, then guaranteed mw scrolls and alks might be a positive thing, since it would all be tradeable.


Actually there is no evidence. We have this thread going to get your opinion on those specific items you are worried about.

Enchanting is getting going to get better soon as well outside of any cash related items.
Jezdamayel on 01/09/2013, 10:48 AM - view
Hyrianeth on 01/09/2013, 10:45 AM
Got a question for you Knoxx. My sub plan ends in august 2013 does this means i will be considered as a "elite" untill august or all of our sub plans ends this february?


if i read it right it will mean you are elite until then. BUT if you do not cancel it will continue to change you 14.99 a month after that date. If you stop you will just go back to founder.

you can also ask for a refund.

http://support.enmasse.com/tera/tera-rising-play-for-free#What_happens_to_current_subscribers?


This
@whorgut - we care deeply about you guys, this decision was made because it gives the game the best chance of continuing to draw in new players and to continue delivering cool new content.
We're making some network adjustments today. Let me know if you guys experience anything for better or worse (than what you are used to).
Don't need a thanks on this one, it was the only decision to make.
Good suggestions, they are noted!
We are having a quick restart on all servers to fix a chronoscroll issue.

The following servers will be unavailable on January 9 from 9:00 AM to 9:15 AM Pacific Time:

  • Mount Tyrannas - PvP
  • Tempest Reach - PvE
  • Celestial Hills - RP PvE

For real-time server status, please refer to the Server Status page. Thanks for your patience!
deaddove on 01/09/2013, 08:33 AM - view
Hey Knoxxer...

Will there be in-game advertisments?

Because those... those hurt. They hurt a lot. As someone who bought & pre-ordered the physical collector's edition especially.

And I never got a holiday card from En Masse.

*cries*


No advertisements.


Starting in February, you’ll be able to play TERA for free—no subscription required. The TERA: Rising update adds a new dungeon, new PvP battleground, and more new content, while eliminating the subscription fee so everyone can take part in TERA’s award-winning true action combat.

Unlike other games that restrict or deny parts of the game to free users, TERA: Rising offers every epic dungeon, every pulse-pounding BAM fight, and every well-earned level to every user. No content requires payment; play as much as you like!

For those who want to customize their characters and stand apart from the crowd, the En Masse store will offer an even wider array of costume and customization choices. And for TERA players who want all the extras, there’s elite status, a purchase that offers 30 days of extra dungeon rewards, 10 bonus daily quests, a daily delivery of items and boosts, an elite mount, in-game store discounts, reduced brokerage fees, and more.

If you’re a current or former TERA player, congratulations—you’re a founder! That means eight character slots, four bank tabs, a “Founder” title, the exclusive Terminus mount, and more. (New players have two character slots and can get more with elite status or as an individual purchase at the En Masse store.)

Whether you’re new, elite, or a founder, TERA: Rising offers new challenges. Test your skill against the Cyclops and other massive bosses in the Crucible of Flame, a dungeon that scores and judges you as you play. The better you perform, the greater your reward. And if PvP is more your style, the 3v3 battles in Champions’ Skyring will challenge your reflexes, your teamwork, and your tactics.

TERA: Rising offers new content, new customization options, and a new way to pay for only the extras you want. Come February, the only thing that isn’t rising is the price.


See what Associate Producer Patrick "Treeshark" Sun had to say on our forums this morning.
Heya Truth, we'd love to have 3v3 as soon as possible too, but sometimes we just don't have the resources to make that happen and this is the case. We're a small (~50 people total) startup company and BHS is also a startup, and we are doing our best to make these happen. We're working on bringing 3v3 along with the new instances in February, so hang in there please!


Also this is a general reminder for everyone to keep the posts constructive. We are doing our best to answer questions and listen to your concerns/feedback.
Diver on 01/09/2013, 08:13 AM - view
Seriously, why remove Chronoscrolls? You'll be getting the exact same $15 regardless!

The people who would pay $ to subscribe will pay it. Those who play the game quite a bit but insist on living la vida gratis can purchase a scroll with gold.




Technical limitations - we hope to bring them back eventually.
Runespider on 01/09/2013, 08:10 AM - view
It's because F2P is maintenance mode, that's why they die so quick.

They don't properly update it after going free to play and the games just turn into "how to get money from them with the content we have".

It's not a game anymore it's a cash cow.


Then why would we let it die? Keeping it alive makes more sense, and doing so means bringing in new/more content.
Kaito on 01/09/2013, 08:07 AM - view
Fiiver on 01/09/2013, 08:01 AM
kilrnub on 01/09/2013, 07:59 AM
if ppl stop playing it wont be because of f2p stuff, its for a clear lack of content,


Give them some time and trust them and give feedback on what you would like to see.

Also Content doen't JUST come out. Can take some time to develop depending on how big the team is, also fixing super gamebreaking bugs and testing it.


Feedback is pointless at this point, the game is free to play now. If you don't like something, who cares. As long as some idiot pays for more character slots and bank space that that they will need ON TOP of the same amount as a traditional monthly fee, they don't care.


This isn't true or constructive. We think this gives us the best chance to keep TERA going and to continue to deliver new content.
Seance on 01/09/2013, 08:04 AM - view
Ryvenn on 01/09/2013, 07:58 AM
Seance on 01/09/2013, 06:59 AM
knoxxer on 01/09/2013, 06:27 AM
We won't have the 3, 6 or 12 at launch but it is something we are looking into shortly after. There was a big shift in our back end that didn't make it possible for February.


Is the six month plan going to be the same $9.99 a month plan that I have right now? If it is going to cost more, than it's kind of a ripoff for those of us paying it right now who were told in good faith that those would be lifetime sub rates.

What was that, only 9 months ago that we were told that?

So....we all play as completely free and hope our old rates come back to the game at some point in the future then.

Got it.

Eesh.

I assume that the Korean Mothership runs the show and that you at En Masse are as blindsided by this change as we the NA players are, otherwise the whole early start/discount package thing was pretty scammy. I'm just sayin'.


Let me get this straight. You're upset that what you currently get for your $10/mo will now cost you exactly $0/mo? For the EXACT SAME CONTENT?! Do you understand how irrational that is?

What you're saying is that you want a new type of subscription for new items and new bonuses to cost you the same $10 as it cost you before to get what will now be free?

Just think about that for a second.


Let me get this straight: En Masse would rather *lose my sub money and have me play completely for free* then just convert my sub which I have always pay into the only sub plan they are now offering and keep me as a paying customer?

I did not change the plans. They did. It's up to them now to decide whether they want my $9.99 a month anymore or not-- a $9.99 a month, by the way, that was promised to us founders as a lifetime plan, and which is now, barely 9 months later, being yanked out from under us through no fault of our own.

I would like to continue to financially support this game, but I'm not doing it on a bait-and-switch tactic where the rules change a little ways out of the starting gate.

Yes, I will switch to free if my sub fee which I was promised goes up. And if you'll notice, it was for paying in 6 month blocks, not monthly. So why should I pay the same $14.99 a month when I am paying in 6 month blocks as players do who pay by the month? And why should my CE/early start/founder status be eliminated magically, as though it no longer matters? It sure mattered back at launch when they wanted players for the game then.


I know this sucks but we ran into technical issues as are having to majorly overhaul our billing system to support this shift. I hope to bring it back after the switch but I don't have an ETA.
Notes won't be available until we are closer to the launch date in February.
Now I have to lock this thread because you called out my name! :)
Runespider on 01/09/2013, 07:55 AM - view
TERA: Falling.


Clever. :P
Lifelike on 01/09/2013, 07:46 AM - view
I noticed the double negative used in that last post. Not 100% undecided. Doesn't that mean it's already been decided to some extent? ;)


Oops on the double negative - it was 5am ^^

Thanks for constructive feedback - feel free to repost it in the other thread as well.
Sigh...
Maiya on 01/09/2013, 07:40 AM - view
Knoxxer, will dungeon cooldowns/entries be increased for founder/free players, or will they remain the same, and elite players get decreases?


The current cooldowns will remain the same as they are now when we switch to free. Elite get the bonus of half of what they are currently.
Ceon on 01/09/2013, 07:37 AM - view
Will there be a such thing as Game Time Cards, or something similar, that is sold via other vendors (like Amazon etc)?

I can't pay via Enmasse's payment processor because of an unfixable "Payment Authorization Failed" that CS couldn't help me with. =(


Our new system does give us more flexibility on payment models but we won't have a physcical card quite yet. I will add it to our list of feedback, thanks!
Seance on 01/09/2013, 07:33 AM - view
deaddove on 01/09/2013, 07:31 AM
I'm hoping my question didn't get overlooked - but is there going to be any consideration given to those who pre-ordered the game long ago?

Such as name reservations, etc

I mean.. the mount from it is screwed over atm with it being worse than whats available to anyone who purchases TERA currently =P


These are great points, actually. It's kind of sad that we paid for CEs/Early Start to save names, then most of our servers got shut down and we had to fight for names/delete extra characters....and now new free players who have never supported En Masse/Tera are going to get fresh new servers to level on and get all the best character names, and all without paying anything, lol.

It never pays to back a company I guess. ;)


Agreed on being good points. Founders in general have a bunch of great benefits. The name thing is an issue. Let us look at our strategy for opening the new servers and see if there is anything we can do.
Mireillo on 01/09/2013, 07:32 AM - view
one more question for you Knoxxer from me and i'll leave you alone xD
the "Terminus Mount" in the Faq it makes it sound like it is a account wide mount. So i have to ask is it because that would be kinda cool to get.


The mount with elite will be for all characters and available only when you are under the elite status.
Chelsay on 01/09/2013, 07:28 AM - view
Will it be like when we had the server merges? Everyone fighting for their names? Or do we get to keep our names? :s


No merging or name changes. If you are playing now just keep playing and going about your business and enjoy the new benefits of being Elite and the content that will coincide with the change.
Outl4wXGP on 01/09/2013, 07:19 AM - view
Oh man, if alkhest and engi-scrolls are real cash only....damn. That would be the stupidest thing. I can't imagine how much gold I would have to spend to get them.

Remember, that trailer said that Tera's f2p model would be "revolutionary," in that founders would have the same experience, and elite founders would only gain MORE perks than what the current subscription offers.

If I have to spend 500g on an intricate id scroll, because it was pulled from the vendor....wow. The price of each MW attempt will fly through the roof.

Please don't mess with the vendors and what they offer now. Just add those bonus items, like cracker confetti and perhaps instance resets. Nothing so drastic. Nothing so horrifying.


The honest answer is that it is not 100% undecided. These items and everything else in the store are tradable so they will be purchasable without En Masse Points on the broker or through trade.

Please voice your concern - constructively- it will help in the final decision.
Bilei on 01/09/2013, 07:15 AM - view
druidess on 01/09/2013, 07:08 AM
my thought is how a founder will 1 have more bank slots 2 have more chars per server and yet is free but elite costs and in these 2 areas has less benefits


dcdistro on 01/09/2013, 07:10 AM
When upgrading from founder to Elite status will we have to purchase the extra 6 character slots that we get free from founder status? and would we have to purchase the bank slots that are reduced on elite status that we have on founder status?

Also there is no wording or information about guild bank slotting would this also be bunked on elite status or will it remain unchanged?


If I got this right: If you're Founder and Elite, you will get the benefit which ever is greater. The Elite having 2 character slots applies to new players only, even free Founder accounts have 8 character slots so Founder with an Elite subscription will have them too. What you benefit from Elite is all the additional stuff, e.g. boosts.


Correct that is a great way of putting it.
Hey Everyone,

By now you’ve probably heard the news—TERA will be free in 2013 (catch up here or here if this is the first you’ve heard). This transition is an exciting time for us, and I want you to know this isn’t something we took lightly. There are pros and cons to any decision, and for this one, we felt that eliminating the subscription barrier would provide a better game that everyone could enjoy. Eliminating subscriptions comes with certain stigmas, of course—and we wanted to defy them before making such a switch. We’ve always felt, and still do, that the quality of TERA is top notch—the combat you all know and love will stay the same and the beautiful graphics will persist. N In February, any player can experience all that TERA has to offer for no cost whatsoever.

There’s no manual or law that states that just because our game is free, we have to make you pay to enter a dungeon or a battleground. So we won’t. As you probably read, if you have ever redeemed a copy of TERA , your experience doesn’t change. Nothing will be taken away from you, and in fact, we’re giving you a mount and a title just for being loyal to us. We’re also adding a new in-game store, where you can buy items with our new currency (EMP).

What kind of items? I’m glad you asked. No, you will not be able to buy quills, visionmaker gear, or anything like that. We’ll sell a lot of things similar to what we currently offer: cosmetic items, premium service items, and mounts. We’ll also sell consumables designed to provide convenience to players (XP boost, rep boost, and so on). These items, while not essential to your success in TERA, will help accommodate players of all different types.

TERA: Rising will be launching with new content—the Champions’ Skyring (3v3 PvP battleground) and the Crucible of Flame (ranked dungeon) being chief among them. You’ll also see changes and additions to existing content, which we'll reveal before we go free as well—tweaks to the current Fraywind Canyon as well as adjusting the enchanting system to be more…forgiving. The content won’t stop there, however. In the coming year, we’ll revamp the current political system, release more dungeons and new BAMs, and deliver a 20v20 battleground to host epic clashes.

That’s just a taste of what’s to come for TERA: Rising.

I hope you’re just as excited about TERA: Rising as we are. There’s a lot in store, and we can’t wait to show you in February.

Treeshark out
Kristor on 01/09/2013, 07:21 AM - view
True, true, that may not be what happens at the start.
I may be over-exaggerating there, but with a lack of major content, there has to be some other source of revenue.


We have a content update plan for when we go free and we will be adding all the cool things you are seeing trickle out of Korea as well. Raid content, Alliances, more dungeons, etc.
No goodbye threads... be constructive we want everyone's feedback and make this as best of a transition as possible.
Come on Iniker ;p
Dyjin on 01/09/2013, 07:05 AM - view
Also is it possible to have a re-touch on the website by any chance? since it's going to be a huge change for tera on Feb ;)


We will see what we can do :)
We really want to take constructive feedback so please try again with another post.
Kristor on 01/09/2013, 07:15 AM - view
Even though we don't want it, I forsee convenient functions like the inventory manager being moved into the CS.
Warhorse Manager? Cash Shop.
Want to do more than 10 Guild/Crafting quests a day? Cash Shop.
Want to actually have a chance to gather Easy mats? Cash Shop.
Want to get back to 30 quests in your log? Cash Shop.
What's that? You want to do more than 1 Nexus round a day?

Well, we do have this Argon Gate Key at a price of 2.99...
In our Cash Shop.

We can only pray to Velik that it doesn't get this bad.


Please see our FAQ of what we are doing instead of speculating.
@Jazer This is not true - we are sister companies with Bluehole Studio and share a board of directors. They make the calls on the game as the developer but we have final say on publishing calls. Obviously these can collide and we work it out as does any developer publisher relationship.
Your time remaining can be refunded if you choose when we go free. It's in our FAQs.
Hello, Maiya!

We redirect relevant conversation so that the official message we have is not lost in the sea of duplicate posts. Also the official TERA forums exist to strengthen and help the TERA community and we welcome all feedback, but the posts need to be constructive and follow the Official TERA forum rules and Rules of Conduct. These are the rules that everyone must agree to use the official forums, and as stated in the rules, please contact me via PM if you want to discuss a moderator action. Thanks!

Answer is in the link provided. And the answer is yes.
Q: Will there be new servers when TERA changes to free?

A: Yes we plan on opening up new servers, actual numbers, types and names will be coming later.
--

Q: What are the plans for server transfers?

A: They are free for now and will continue to be available at launch.
--

Q: Will elite have priority queue access?

A: No all players will be logged in equally.
--
VoTMonkeyDLuffy on 01/09/2013, 06:31 AM - view
Are we going to be able to buy the Elite Status ingame?

Like Chronoscroll but elitescroll or something?


No I believe our FAQ details Chronoscrolls removal. We hope to provide something similar to it for Elite in the future.
Hello, Belgrath!

Founders/elite status players won't have a perk to roll on an item before others.
Thanks for the feedback Vicereine.
A business model shift doesn't change a games content or fun factor - we get that. The goal of this change is to get more people playing TERA and give the existing community a choice on what you buy or don't buy.

The game itself has had already had a big content update and will get another big content update this February when we go free. From there we will be following up with more raid content, alliances, gear and more community events.
kilrnub on 01/09/2013, 06:23 AM - view
lol, do you guys know what it takes to be banned from tera? it takes not one but THREE offenses to be bad. they would have to catch a botter 3 times in a row before a perma ban.


This is not entirely the case. There are different factors that we look into when permanently banning an account.
We won't have the 3, 6 or 12 at launch but it is something we are looking into shortly after. There was a big shift in our back end that didn't make it possible for February.
Hello guys,

We are excited to continue improving TERA and we are trying hard to make sure TERA's whole content is available to free users and also reward our loyal community. We really appreciate your feedback at this early hour (*shares coffee with everyone*) and please continue asking us questions in the pinned thread and we also have a thread on concerns here as well. I'm going to close this thread because we need to keep our forums and community constructive, and that's difficult to do so when a thread starts out non-constructively (this thread will still remain in public view so the discussion can be read). Please remember the forum rules on keeping personal attacks and constructive posts. Thanks!

(Btw Dev Tracker is awesome to find quotes.)

Minea on 12/25/2012, 07:30 PM
As you may have read today, NHN (the publisher for TERA in Korea) has decided to change TERA’s business model to be free. The industry has shifted in this direction and the Korean gaming market has always been on the forefront of this shift. NHN’s decisions are their own as is every territory that services TERA. TERA currently remains a subscription-based game in North America and Europe.

Regardless of the news from Korea, the good news is that TERA will continue to grow and improve with new game contents in North America, and all contents will be available for us should we decide to evaluate their use. As mentioned in A New Year for TERA, we will be following up in January with more information on the upcoming content including Crucible of Flame, an instance with scalable rewards and the new 3v3 battleground, Champion’s Skyring.

We know you are full of questions but that is all we have for now. Enjoy the holidays and look to January for more information – 2013 is going to be huge for us and we can’t wait to get started.
Correct thanks TwilightAngel09
Yes! Getting a box now will be a huge benefit for later on :)
Koroem on 01/09/2013, 05:34 AM - view
knoxxer on 01/09/2013, 05:29 AM
Thanks Koroem your feedback is duly noted.


Am I sensing sarcasm in this response? Hard to tell on the interwebs sometimes. I wasn't attacking you personally. I was simply stating I think it is a bad move and contradict what has already been said. I've left other mmos for th same reasons and I'm sure others have as well.


No sarcasm I copy/pasted your response into a feedback document we are compiling it was constructive.

Please check http://tera-forums.enmasse.com/forums/general-discussion/topics/Petition-Against-PaytoWin-Items-in-En-Masse-Store for this topic.
Thanks for compiling this constructive thread Ginj.
Diver on 01/09/2013, 05:42 AM - view
OK. This is not good.

Getting rid of chronoscrolls.

"The plan is to continue offering 24/7 support to all players. " translation = good-bye Live Support . . . but don't be sad! You can always submit a ticket!!!!

"We've added an in-game shop where players can choose to buy costumes, mounts, and consumables." So a traditional Tried and "False" Cash Shop dependent Freemium.

Again it's like that pot hole in the pavement, watching cars passing by eating up the pothole minute after minute. F2P's using the same tired solutions instead of coming up with the new. Dissapointed.


The offerings will not be all that different than our current store - just more and in game. Look at the elite tier closely and you will realize it is an improvement to what you currently have as a subscriber and that the free version is much closer to what a subscription gets you today. We really want free to be fully viable.

It won't be perfect - we are here at 5am to react and listen to you guys. Things can change, things can be adjusted, we want to get it right and know it won't be perfect and are willing to listen.
Tsikura on 01/09/2013, 05:27 AM - view
For those of us whose subscription ends later this month, will we need to pay 14.99 to continue playing until the transition? I see accounts are active until the 16th.


If you are an active monthly subscriber right now you roll seamlessly into elite.
@Naoto my first answered question up there is regarding this - The honest answer is that it is not 100% undecided. These items and everything else in the store are tradable so they will be purchasable without En Masse Points on the broker or through trade.

Please voice your concern - constructively- it will help in the final decision.
This is considered spamming. Please post your original thoughts with proper acknowledgement to the text. This is a warning. Thanks!
Thanks Koroem your feedback is duly noted.
deaddove on 01/09/2013, 05:18 AM - view
What are your plans to combat the botting problem? (That exists in the subbed version currently as well)
What are your plans to handle inflation or deflation of the in-game currency?
What are your plans to handle hackers?
What are your plans to combat gold spammers with the fall of the chronoscroll?

Will Angel.Bunny still be able to Bunny?


Answered above and any Bunny can still Bunny so long as they keep their Bunny to Bunny standards.
The honest answer is that it is not 100% undecided. These items and everything else in the store are tradable so they will be purchasable without En Masse Points on the broker or through trade.

Please voice your concern - constructively- it will help in the final decision.


Giant wrap up post of FAQ with some helpful links
I will be adding links for information and posting some of our replies to specific questions to this thread through edits - keep checking back. In the mean time here is two helpful links - one for our free FAQ and one for the very cool dev tracker to nab everything we are saying.

Check out the FAQ for going free here.

Check out the unofficial TERA dev tracker to see what we have said lately.

---
Your time will continue on and when the renewal period hits you will be changed to the monthly $14.99 monthly plan. At this time we won't be offering elite in 3, 6 or 12 month plans.

Check out the FAQ for going free here.
Hey guys, unfortunately the timing was bad for the JP and KR announcement for us. It was done on Christmas day and we were still finalizing some of our features. We wanted to roll out as much information at the time of announcement to avoid confusion so we decided to wait 2 weeks.

For any moderation questions, PM me please. Thanks! :)
Diver on 01/08/2013, 04:33 PM - view
knoxxer on 01/08/2013, 04:16 PM
By making the items we sell in our store tradeable for gold in the game we hoped to offer the items to everyone - even those not wanting to spend more money.

We haven't been perfect in our store offerings but we have learned a bunch and taken your feedback to heart. We hope to keep this up by trying new things, listening to feedback and adapting the next time out.


See, in writing - that sounds fantastic. but in practice: we have a several brutal, unforgiving goldsinks (plural) in place. Very unpredictable to boot. The only thing that can be "expected" from them are "chances are piss poor to succeed."

So if people had predictable, stable wealth in game (as I'm sure a certain privileged percentage do regardless) purchasing them in the Broker is a very feasible option.

But for the average Joe who can go from 20,000 gold to nothing in the span of 15 minutes trying to enchant and masterwork one piece telling them "you see, you can buy any items in the store or from the Broker!" is kinda discouraging. The current system is fairly discouraging to the average Joe. Unless you've been in that static forever, money is a real concern. 20k to 0 gold is all too easy to achieve with the current item enhancing system. This conveniently favors the cash shop.

I know MT has it easier. But in TR the decisions come in flavors of "Black Magic" or Abyss Chest? One could say that's a valid choice to make. But the problem is when it is presented hinging on the current Enchanting/MW systems. And please, I know you guys have the data, I know you guys know how many players who loved this game rage quit not after being ganked in PvP too often, but rage quit due to MW and Enchanting.

Those gold sinks needs to change. They will affect how much you make out of your cash shop likely in ways none expected.


The point you make has more to do with a system that takes you from 20k to 0 gold in 10 minutes than it does the merits of a tradeable cash item system. TERA is an interesting game because you can break almost all things down to gold. Not every game is like this and it has it's advantages and disadvantages. I think in this instance it is a disadvantage but the solution isn't around tradeable cash items but around alleviating the problem of going from 20k to 0 gold.

For the record I am sitting on about 26k gold and am nervous to take the plunge on an Abyss weapon when I generally BG ^^
By making the items we sell in our store tradeable for gold in the game we hoped to offer the items to everyone - even those not wanting to spend more money.

We haven't been perfect in our store offerings but we have learned a bunch and taken your feedback to heart. We hope to keep this up by trying new things, listening to feedback and adapting the next time out.
:O!

Too far to punch, may throw stuff after giving a warning to Wallypark who sits next to me. :)
Getting quote crazy here Kinrae...

Creating a grind to advance might as well be a pay wall and a [filtered] way of doing business. The game should stand on it's own as free not be crippled. Paying should be a nice benefit or convenience not a requirement.
Minea with the mood swings. Sad to happy in two returns and 8 words.
We've fixed the avatar change error. :)
Tomorrow's maintenance will just be a maintenance. :(

And yep, the coffin shield is neat indeed! :)
Spikoli on 01/08/2013, 03:03 PM - view
knoxxer on 01/08/2013, 02:48 PM


I completely agree - that falls under the 'business model done wrong sucks' portion of my post.


Well I for one am anxious to see how an MMO can go F2P, selling vanity only items, and turn a profit. At some point, F2P models have to resort to selling advancement, followed by increased spending - to quicken the pace of said advancement.

Player A has 15 dollars a month to advance his character.
Player B has 100 dollars a month to advance his.

Player B Advances faster.

When players A and B compete - Player B wins, because his character is further progressed.

How can you ensure this does not happen?


Saving time with money is acceptable but obtaining something only by purchasing it with cash isn't.
Kinrae on 01/08/2013, 02:51 PM - view
knoxxer on 01/08/2013, 02:12 PM
Look at the TV industry? Who isn't counting down the days for TV to truly go the "free-to-play" route and let me buy what I want to watch without weird caveats of getting it later or at a lesser quality.


This analogy is rather...odd. And, the point your trying to make is rather washed out by how you phrased it.

Television in the sense that you have constructed your argument can never go F2P. The consumer is at the mercy of the extremely limited number of providers. You 'can' get B2P television by building your own HDPC but you still need a service to watch it with or suffer lower quality streams.

In the context of your argument there exist "free-to-play" television services already Amazon, Hulu and to a lesser extent Netflix. But, you still MUST subscribe to these services monthly to get what you want. Unless you purchase a-la-crate in which case it's rather exorbitant. This is a very different industry and they play by very different rules.

F2P MMOs offer very little because they tend to generate little income. I play for content and pay for content and support in my games. I don't want to pay to make a grind easier or make content accessible. I don't want options to pay for what I want. I want to pay for EVERYTHING with a flat rate.

I'd also attribute the surge in population number to the new contents rather than the switch in business model. Any retention of paying customers will depend solely on how well received those contents are. The limitations set out by NHN make the game crippling to a free account vs. a paying account. Anyone who wishes to stay competitive in the game can not play on the free side. Nor will the paying customers who are advanced enough find any reason to interact with a free to play player. If the community in TERA is bad now just think about what a schism in the player base like this will do.


Amazon, Netflix and Hulu are not 'free-to-play' they are subscription services with compromised material. It isn't live and the content is scattered among everyone. My ideal situation would be a pass to certain shows or full stations. Give me a pass to Castle, HIMYM, Community and GOT than give me a channel pass to ESPN, ESPN2 FOXSPORTS and I would be good to go. I'd love to save $20-30 bucks a month to cut out all the garbage I never watch. Adding an 'I want it all for XX dollars option' would be a great for some users as well in the case of TV. Of course as you pointed out it is different industries and hard to compare apples to apples.

For MMO's you have to keep the free option compelling. Gating or restricting content just sucks and all you have really done is created a glorified trial. Having a healthy population is important to an MMO and if the free player can't contribute as content to the world than you are missing out on an opportunity as a developer. Of course the goal is to convert those free to paying customers but it should be done by their choice not because they can no longer compete or continue their progress.
Spikoli on 01/08/2013, 02:33 PM - view
knoxxer on 01/08/2013, 02:12 PM
The reason free to play can be great is that it lets players have more options to pay for what they want. Of course, any business model done wrong sucks - selling a bad product or having the wrong price point will ruin anything.

As gamers we are quite lucky that our industry is open to changes and is willing to make changes. Look at the TV industry? Who isn't counting down the days for TV to truly go the "free-to-play" route and let me buy what I want to watch without weird caveats of getting it later or at a lesser quality.


But TV watching is not a competitive enviroment. If one wants to look at MMO gaming as strictly entertainment, to pass some time, you have a point.

But mainly, I play MMO's so that I can participate in a fantasy based world, socialize with like minded people, and compete on an even playing field - solving puzzles and defeating other players.

F2P models all too frequently become P2W. This is a game. Games have rules. When the equipment that is used within a game is determined by the amount of RL money you have to spend, then the integrity of the game, is compromised.



I completely agree - that falls under the 'business model done wrong sucks' portion of my post.
We've changed the older links throughout and fixed the inconsistent PM issues some people experienced.

Currently though we are seeing an error when attempting to change the forum avatar. We are aware of this and are working on it, thank you for your patience!
The reason free to play can be great is that it lets players have more options to pay for what they want. Of course, any business model done wrong sucks - selling a bad product or having the wrong price point will ruin anything.

As gamers we are quite lucky that our industry is open to changes and is willing to make changes. Look at the TV industry? Who isn't counting down the days for TV to truly go the "free-to-play" route and let me buy what I want to watch without weird caveats of getting it later or at a lesser quality.
Thanks for the support. I am not offended easily, I know what I can and can't change and do my best to help make TERA the best it can be for you guys.

We have a big year coming up - 3v3 and Alliances are the ones I am looking forward to and have been following the development of them for quite some time now.
(It's both - word and content. I didn't get to change the Minea one while I was away, xD
@Anthrax, PM me with the different thread title please and I'll change it without the callout. Thanks! :) )

(Also, we seem to be seeing inconsistent errors with the PM system on the forums. You can generally refresh or go back and it will work again, but we'll look into this.)
Diver with the lingo!
It is a good time to get on board! As mentioned by Ryvenn there are some awesome things coming to end game that you will be hitting in stride if you start in the next week or so.
Welcome back, Lemon! :)

Glad to hear that you're enjoying the berserker, I love Flatten! Make sure to stop by on Mount Tyrannas server forum and say hi!
Please don't post threads just to start fights. Locking.
Locking thread. Necro'd.
Suroh,

30 days have been applied to your account. We apologize for the delay.

wawaWho on 01/07/2013, 11:44 AM - view
vent/slype/3rd party software are usually for statics though

let say you join a BG as a pug.
i dont think there is enough time to tell your whole to team to get on a specific vent channel or gather everyone skype name and add them and call them before the match starts
this is where the ingame voicechat becomes very useful.

and same with doing dungeons with random people on tera. no need to exchange vent info or skype info. can just chat right away

i can understand that this being hard to implement...but should def look into it more
this will help encouraging PUGS

vent/skype is only for "statics" or people that play a lot together/guilds


I agree, which is why I like the idea of doing it - get people more involved and engaged. Endless things to add and do!
We have actually done a lot of research and investigation on voice chat but it keeps getting pushed. The folks who would use it the most already have a solution in place (vent/skype/whatever) so our solution would have to be better or have an advantage to switch. Just being built in isn't enough and most of these external programs have a ton of great must-have features for voice chat. It is costly to develop - or even integrate an out of box solution with risk of it only being as good as what you guys already use.

We may get there one day but nothing is planned right now.
Mushimushi on 01/07/2013, 11:10 AM - view
I have a question: if BHS expands to even more regions (for example the Russia and East Europe region), should we expect the same delays?

EDIT: Further questions:

Now that we are delayed due to unforseen circumstances like a company expanding their product onto other reagions (yes, feel free to read that with snide), are we going to play catch up and go back into the "1-2 months wait" or will we be perpetually delayed now?

In other words, the F2P/Faction patch is coming to Korea in a matter of days. Are we going to see it "1-2 months" from its release or rather "1-2 months" from when you decide to release the filler patch? (The 3v3 + firepit patch).

I doubt EME will bother answering these critical questions, but perhaps if people are interested in hearing the answers they'll echo them.


Bluehole has staff per region, and grows as regions are added, but all hands are on deck for a new territory launch. After that things settle down to a normal routine.

1-2 months after the "3v3/firepit patch" is more likely but we are still working out our schedule and should have more information for you soon.
!!!!!!!!!!!!

This is freaking awesome!! :D
I posted this in another thread but it feels relevant here... consider it a copy/paste/merge of two of my posts:

Before I begin I want to be clear that I am not trying to make excuses but hopefully shed some light on the 'why' for the delay in the latest patch.

Our goal is to always to be around 1-2 months behind the first release of content updates (generally Korea). The major factors for this update being delayed was two-fold. First, the holidays (Korea and NA have a bunch of holidays in Nov, Dec) delayed development time and it wasn't a great time for a big patch in case things didn't go smooth. On top of that Bluehole also had to oversee the launch of Taiwan and the Korean F2P transition. We thought about trying to squeeze in the content in December but it was just too tight and thus too risky. Decoupling pieces of the content can take even longer as it still follows the same process.

The content has to be merged into our branch. It isn't complicated but it takes time to test. Each version released goes through game QA at BHS than is released to us with a rough English version. From there we do a localization writing pass plus QA and integrate any necessary platform changes. The game and billing/account platform are highly integrated, and when it comes to platform we have to make sure to be thorough in our QA. This all adds up. As mentioned before the process shouldn't take but 1-2 months depending on the localization quantity or platform changes but we ran into external factors for this last update.

It is going to be a give and take as Bluehole has to schedule En Masse for content releases alongside Korea, Japan and Taiwan. Sometimes we will see content first (we had some at our launch) and other times we will follow. It all takes massive coordination among multiple companies.

We want to get you guys the new content as soon as possible and will always work on this aspect of our business because we know how important it is to you and how hard it is to see new and shiny things across the sea but not have them.

Hopefully that helps.
This thread is going the same route as the other. Locking.
Locking and deleting thread, call out, then degraded further to personal attacks.
Thank you for the very kind words!

I'll let Harmonia (Laura) and CobaltDragon (Ryan) know how pleased you were :)
Kawika on 01/04/2013, 02:41 PM - view
-snip-

We've got big plans for Manahan. And perhaps more to the point, Manahan has big plans for all of us...

David Noonan
Lead Writer, TERA

That's super creepy! What a way to end a post! :D!!
This is such a great idea! Thank you for making this happen!!

Actually Whorgut, a lot of the Helping Hands contest entries were from MT, some of them almost made me tear up. ^_^
Diver has it exactly right--at this point in the story, "Manahan" is just a name to us. It's a name you'll hear a lot more in upcoming content. No spoilers, but let's put it this way: Kaia isn't the sort to get "all doom and gloom" about anything other than actual, full-fledged doom.

For reference, here's what Kaia says about Manahan during the "An End to War" quest:

"Manahan, you created something so heartless. No wonder Arun and Shara locked you up."

And later...

"Manahan is an ancient name, Kawika (or whomever)...a name best forgotten."

Any sort of episodic storytelling is going to have these cliffhanger moments--it's both a benefit and a weakness to the structure.

We've got big plans for Manahan. And perhaps more to the point, Manahan has big plans for all of us...

David Noonan
Lead Writer, TERA
TR has a higher population due to the merge but CH has been the most consistent since launch and was 2 or 3 before we merged.
Seth7 on 01/04/2013, 12:47 PM - view

Instead of asking for F2p.. people can help far more TERA by advertising the game.. telling others about it.. and trying to get friends to join the game.. which is very fine as is.. and will get better and better with each new expansion. If every player in the game..manage to get anyone to try TERA at least the free trial.. the game population will increase by 2x .. in less than a week. Advertising the game with friends or other game forums ..can significantly increase the game population ,and allow for more game content.


For online advertising fall is a tough time because ad availability is scarce and expensive due to all the big game launches. We will start to pick up this type of advertising soon.

But as you mentioned referrals are easily the best form for getting new players. The physical box deal works pretty good for this. Buy the box for the tawny huntress code than give the free 30 day box code to a buddy.
Reading the entire post, Dovey, the moderation action will stand. :)

Let's wrap this up here. This discussion was an exception to the rule due to the technical hiccup. (This will be fixed soon.)
OF COURSE I'M GONNA YELL AT CHU! YELLING AT EVERYONE IS MY SECOND NATURE!!

(Sorry, couldn't help myself. Wait wait... SORRY, COULDN'T HELP MYSELF!)

The staff will make a call based on each individual situation. (I personally agree that the unnecessarily misleading title with a possibly different meaning was appropriately handled by Araya.)

But more importantly, it seems that there are issues with the private messaging system and we're working on it! Thank you for letting us know. :)
We are investigating.
If you want to express love for a particular animal, Off Topic is probably the right place for it.
Diver on 01/04/2013, 09:48 AM - view
knoxxer on 01/04/2013, 09:37 AM
Slubber on 01/04/2013, 09:28 AM
F2P in Korea, holidays and TERA Taiwan release all at the same time. How unfortunate, slowing us down over in NA.


Will we still get the snow wars BG with the christmas outfits?


We are working on the timing for the snow wars. Christmas outfits are still being discussed but likely not anytime soon - we have some other cool outfits planned though. As always things are subject to change.


Snow Wars and Christmas outfits in the outskirts of spring cleaning season will feel a bit weird . . . but more stuff to play with is more stuff to play with, so wtv.

I'd just like to hear EME going on a hiring binge before deciding on publishing another title. As things currently stand the publication and adaptations of our versions seem to be just on the lagging end of the spectrum (final Queen cinematic missing, holidays) on top of the (alleged) changes to payment models.

Adding another title to publish where we're barely (allegedly) "scraping" by on the flagship title is not something I'd welcome unless we were to hear EME is hiring all the staff Tirion just let go.


Agreed on the snow/xmas feeling weird - that is why we are trying to figure out what works best.

More people doesn't always equate to faster turnaround. In fact us being smaller allows us to make decisions and move faster in most cases. It is one of the reasons why people like to work here - less bureaucracy slowing things down.

As for new games, they take time to find, investigate and eventually publish. That is where most of my attention is focused - however, we are a small company so I still do enough on TERA for you guys to blame me for any changes you may not like :)
Sounds like you guys have my job. ;P

Welcome back!
Slubber on 01/04/2013, 09:28 AM - view
F2P in Korea, holidays and TERA Taiwan release all at the same time. How unfortunate, slowing us down over in NA.


Will we still get the snow wars BG with the christmas outfits?


We are working on the timing for the snow wars. Christmas outfits are still being discussed but likely not anytime soon - we have some other cool outfits planned though. As always things are subject to change.
Naoto on 01/04/2013, 09:05 AM - view
Ah yes i remember that post, I also remember why it was wrong.

Mainly because the defense on the highly different builds is false. Billing is handled by a complete different system as "Content" so dont think that the different systems would clash they wouldnt, textures, Enviroments, items, all these are under different files they dont even need to change them. as stated after the linked post. Requires no effort.

at most they alter item drops... to still drop MW alkhest. not hard at all, considering loot tables are the easiest to alter. look at that dracolith alkhest drops... just EME changing the loot drop table.



Yes and no. New content has to be merged into our branch. It isn't complicated but it takes time to test. Each version released goes through game QA at BHS than is released to us with a rough English version. From there we do a localization writing pass plus QA and integrate any necessary platform changes. The game and billing/account platform are highly integrated, and when it comes to platform we have to make sure to be thorough in our QA. This all adds up. As mentioned before the process shouldn't take but 1-2 months depending on the localization quantity or platform changes but we ran into external factors for this last update.
Going to lock this thread since it's just turning into a flame war. Please do not discuss moderation action in the forums either, feel free to contact support at any time if you observe someone breaking a rule in game.
I watch sometimes. :)

But I'd like more information than just a link in the OP please.
Phaere on 01/03/2013, 02:54 PM - view
Leiloni on 01/03/2013, 02:46 PM
Also, did you change your Avatar?


Nah. Been this one this the new forums first opened.

@Thread.

Don't know why people are getting so crazy over 1 new employee, its not like EME is merging with Nexon-NA or anything. Companies tend to find people with experience to hire. Hell EME is made of ex-NCSoft, ex-Blizzard, ex-Anet as well I think, and a few others so I don't see a big deal here.


Thanks Phaere :)

I am surprised we aren't getting hell for hiring the halo guy and bringing in the bro crowd.
JerryBoyle on 01/03/2013, 02:24 PM - view

It's too bad you'll have to say something similar again in another 4 months lol


ctrlc ctrcv :D
AkizukiRyou on 01/03/2013, 01:57 PM - view
Segar on 01/03/2013, 01:55 PM
Hissatsu on 01/03/2013, 01:50 PM




Tbh I feel like a lot of the hate you guys get would be cut in half if you guys just got us the new content faster. It shouldn't take months for us to get a patch. At the rate you guys are going it is absolutely just as bad as Aion was. Simple things like 3v3 arena and 1 new dungeon shouldn't take that long. There are some patches that have been out for so long in Korea and we have still not got the changes. It's been so long people start to think we will never get them and forget about them.




Youre under the impression that En Masse creates these things when they just translate and publish

the content that BLUE HOLE STUDIOS creates. You might wanna turn your attetion to them

and bug them about it. I know a few people who would follow you on that. ^^;


No one thinks that En Masse makes it, but En Masse pushes it to us, and the fact that we got QOA2 1 month later, but now we're this far behind is crazy.


Before I begin I want to be clear that I am not trying to make excuses but hopefully shed some light on the 'why'.

Our goal is to always to be around 1-2 months behind the first release (generally Korea). The major factors this update was delayed was two-fold. First, the holidays (Korea and NA have a bunch of holidays in Nov, Dec) delayed both development time and it wasn't a great time for a big patch in case things didn't go smooth. On top of that Bluehole also had to oversee the launch of Taiwan and their own F2P transition. We thought about trying to squeeze in the content in December but it was just too tight and thus too risky.

It is always going to be a give and take as Bluehole has to schedule En Masse for content releases alongside Korea, Japan and Taiwan. Sometimes we will see content first (we had some at our launch) and other times we will follow. It all takes massive coordination among multiple companies.

We want to get you guys the new content as soon as possible and will always work on this aspect of our business because we know how important it is to you and how hard it is to see new and shiny things across the sea but not have them.
Hello all,

I really think this discussion has run its course and will be locking this thread. We left the older thread in public view and will also leave this one viewable by everyone so that the small worthwhile discussions will be there.

In the future, please make sure to follow the forum rules on calling people out, making personal attacks, creating non-constructive/disruptive posts, and reposting a thread that's been locked by a moderator. If you have any questions on moderation, please PM me. Thanks!
Segar on 01/03/2013, 01:33 PM - view
knoxxer on 01/03/2013, 01:14 PM
DariuSlambert on 01/03/2013, 01:10 PM
i know that whoever they get is going to be better than Knoxx, but come on Nexon, this guy is known for for terrible support and free to play....

Enmasse is going F2P, and with nexon the f2p is not even going to be a good f2p game. Nexon will destroy everything, even far worse than what Knoxx couldve done.


:(


Agreed, that had hurt alot -.-;

But remember something Knoxx, this guy thinks that NExon is invading Tera online and En Masse
like an Orc invasion. But also I think he's more concerned and lashing out the wrong way =\


My skin is thick enough after all these years, don't worry. We have added some good people lately and TERA has a bright future despite the doom and gloom often found within the forums. Remember EME is a small team, around 50, and we all contribute where we can. We are all working hard to listen to you guys and than working with Bluehole Studio to improve TERA.
Guys, as much as I want to promote a healthy discussion, throwing personal attacks and generally disrupting the community by posting non-constructive posts are a no no. Consider this as a warning please.
If you see a character you suspect as a botter, please report them to our Support team. We then investigate and take appropriate action.

Please remember that botting and discussing botting is against the Official TERA forum rules, 2.E. If you have any questions on forum moderation, PM me please. Thanks!
DariuSlambert on 01/03/2013, 01:10 PM - view
i know that whoever they get is going to be better than Knoxx, but come on Nexon, this guy is known for for terrible support and free to play....

Enmasse is going F2P, and with nexon the f2p is not even going to be a good f2p game. Nexon will destroy everything, even far worse than what Knoxx couldve done.


:(
New URL for Support

We have a new URL for our Support page in an effort to streamline our URL's: http://support.enmasse.com/

TERA Answer

TERA Answers also has a new location: http://support.enmasse.com/answer_topics.

Along with the new URL's, we have restyled TERA Answers to be more in synch with our forums!


We're in the process of changing all of the links on our site, so there may be a link to the old pages here and there. :)
Guys, topics/threads on "quitting" has always been against the forum rules.
Extremely happy and proud to see this post. This seriously made my day, thank you!! You can have all of the chocolate chip cookies (=the best kind) in the world today! :D
(Threads and discussions like this are always very helpful for everyone. Thank you for creating this and I encourage you to create a copy in the Player Guides section of the forums. :) )
As has been said, the patch was to address something directly with the patcher, and not with the game.
If you submit a support ticket with your diagnostic attached we can take a look for you.
This hasn't fallen off of our radar, but there are further considerations to be taken other than just leveling and economy that have not been sorted out yet when you transfer, such as infamy. If and when we can ensure a clean transfer, we will open it up.

Besides, I thought you PVP people didn't like the PVErs? IS THE DRAMA A LIE?

(j/k, don't answer that)
Diver on 12/26/2012, 11:04 AM - view
Because I feel dejected, rejected, and left out (probably because they think I'm in a foreign country and needed to pay more in stamps! BAH!) I shall proceed to poke fun at our Executive Producer's totally rad Christmas Card to an ungrateful metro-avatar Castanic user as a way to dissipate my forlornness and dejecteness!

Behold!

Knoxxer's Christmas Card as interpreted by computer optic software!

“We would like to wish you a happy holidays from everyonb al En Masse. We are trudady happy you arc a pan ot oul community. We huve big plums for FERA next yeul and luuk forward to enjuyiny the gave with you.

Cheong!

Brian Knox
“Knoxxer”


Surprised I was even that accurate. I haven't handwritten that much in years. *flexes hand*
As you may have read today, NHN (the publisher for TERA in Korea) has decided to change TERA’s business model to be free. The industry has shifted in this direction and the Korean gaming market has always been on the forefront of this shift. NHN’s decisions are their own as is every territory that services TERA. TERA currently remains a subscription-based game in North America and Europe.

Regardless of the news from Korea, the good news is that TERA will continue to grow and improve with new game contents in North America, and all contents will be available for us should we decide to evaluate their use. As mentioned in A New Year for TERA, we will be following up in January with more information on the upcoming content including Crucible of Flame, an instance with scalable rewards and the new 3v3 battleground, Champion’s Skyring.

We know you are full of questions but that is all we have for now. Enjoy the holidays and look to January for more information – 2013 is going to be huge for us and we can’t wait to get started.
We would have loved to have written to everyone but all our hands would have fallen off and then it would be hard to type on the forums and stuff, with no hands.

Merry Christmakwanzakuholidays to everyone!
Thanks for the feedback on the event everyone. I've been reading them the past few days and it is interesting to see the large dichotomy of responses we get towards it :P. At first we did it only in level 60 areas, and super surprise like. And then people said they wanted *some* kind of headsup, so we did, and also spread it out over 3 days, including weekdays and weekends to try to accomodate the most people. We may look to continue to do this in the future, and who knows, we may go back to doing it stealthily :).

And umm... the dracoloths are most damage, not first hit, for the loot. Granted, if your group gets first hit, you will most likely do the most damage, but just saying....
jeffadkins51 on 12/23/2012, 10:36 AM - view
Hey folks, I quit playing for awhile but I'm coming back to play with my cousin who intends to start playing hopefully today. He was having really weird issues with the happycloud trial version of the game so I suggested the full download. I'm wondering if that was a mistake.

So, my question is, can you use the normal version of the game with a trial version account login?


Yes.
ok. I think all that was needed to be said in this thread has been said :).


TERA is full of helpful players, and now we’ve got the evidence to prove it! The following four winners, nominated by the TERA community, have gone above and beyond to help their fellow players. Each of these helpful souls—and the players who nominated them—receives a Night Mare mount (the steed of choice for those going the extra mile).

Thanks to everyone who participated. You’re a helpful bunch!

Winners:

Ryoka (Mount Tyrannas)—nominated by Luut and three others

When Luut fell behind the pace of friends playing TERA, Ryoka helped Luut catch up and reach level 60. Luut says that Ryoko’s attitude makes the difference: “He isn’t always the best at doing everything, but he’s always the first to offer to help as well as he can.”

“As much as we give him a hard time and joke with him a lot, he’s actually very important to me and all of us for what he’s willing to do and help us out with when nobody else will bother,” Luut says. “He’s the one person we can always count on when everyone else just doesn’t care.”

Shoei (Tempest Reach)—nominated by Iwilleatyourkitty

Shoei’s sense of game/life balance earned him applause from other guildies who juggle TERA and busy home lives. “Shoei was instrumental in setting a reasonable pace for the guild and for helping everyone,” the nomination said. “Shoei has shown many of us that kindness and generosity toward new players is contagious, as those we help will help others later.”

“His example quickly set the standard for the guild and we all do the same thing now,” the nomination continues. “He is not the guild leader…he has become the heart and soul of our small community.”

Jalandir (Celestial Hills)—nominated by Sinfox

When Sinfox couldn’t attend a guild meeting because Sinfox just started playing TERA and was stuck on the Island of Dawn, Jalandir stepped in to help. “In most people’s eyes, my attendance would have been trivial and easy to say ‘It’s OK, you can catch the next one,’” Sinfox writes. Jalandir bought Sinfox a Velika teleport scroll and flew out to the island to hand-deliver it.

After Sinfox saw Velika for the first time, Jalandir “ran with me, mountless and all, all the way out of the city and out to the little spot in the outskirts where our guildies were clustered.”

Jalandir’s helping hands kept busy, Sinfox writes, sending Sinfox crafted items and starting an alt to level with Sinfox. “He never once took a day without whispering me to say hi and ask if I needed any help with anything,” Sinfox said.

Gorran (Mount Tyrannas)—nominated by Nipuni

Nipuni and Gorran met during the open beta test. They didn’t know each other at first. “All I knew about him was that every time someone said they needed help in guild chat, he would always answer,” Nipuni writes. “You could always ask him if you didn’t know something about the game, or about a guild, or a character, or the En Masse news—he was always well informed and reliable.”

Gorran also went the extra mile as a tank. “If someone died during the instance…he would apologize and take responsibility and pay for your crystals.” Nipuni writes. “We kept refusing trades coming from him because we knew it was going to be money to pay for something you lost that had nothing to do with him and was not his fault, and if you refused his money, he would send it to your mail.”

“He does nexus for you. Nexus! That’s true friendship right there,” Nipuni concludes.

Honorable Mentions:

Whiteblade (Celestial Hills)—nominated by Zanara and three others. “She went to the trouble of showing me around the city as if she was a guard or something.”

Freak.Aim (Mount Tyrannas)—nominated by Monkeyzero. “My mind is flooded with hundreds of memories we shared together: goofing off with BAMs, rage-quitting dungeons, etc.”

Lord.Regent (Mount Tyrannas)—nominated by Svalinn. “He didn’t help me, but I find him helpful. I’ve never raged as hard as I did when he blasted the butt mud out of my slayer alt...this taught me a very key component to this game…PvP isn’t completely dependent on gear or level.”
This is happening right now, join us on TwitchTV! :)
Hoping to announce today, we'll see! :)
Ah, sorry to hear that you went through the trouble in different stores! As mentioned above, they are regular copies of TERA and inputting the code the normal way will grant you a new game account, exactly how these usually work. The retailer box promotion just added the bonus items to whichever game account if the box code was inputted backwards (and the code gets used up after being inputted). We'll work on being clearer next time!
We appreciate the feedback! Keep them coming! :)


We’ve had sightings of dracoloths around the world of TERA. They’re too big to handle alone, so you’ll need to collect your best fighters and head out to find them. They could be anywhere, but they’re dracoloths, so they’re not exactly inconspicuous.

Corpse camping won’t work on these things, though—once they’re down, they’re down for good.

Dracoloth Sovereign Invasion: December 20–22

Time: Afternoons. (Can we vague that up for you?) Keep your eyes peeled over the next three PST afternoons (including today)!

Location: Wouldn’t you like to know…
(A bit of light fun's good, but let's keep it in Off-Topic as this discussion is not on TERA. :) )


Dear Community,

We are fast approaching the end of December, and what an exciting year it’s been for TERA! Who could forget the rush during the beta tests and the sleepless nights through our launch? In late August, the arrival of the Argon Queen brought the Fraywind Canyon battleground, new skills, several instances, and the Nexus Traverse. We’ve also worked on various improvements based on our community’s feedback, such as enchanting and battleground tweaks, not to mention the fun we’ve had in the seasonal activities and community events. My personal favorites so far have been announcing the Halloween costume contest winners in Pora Elinu and playing hide-and-seek with you guys in Cutthroat Harbor. Of course, watching the Canyon Clash matches with everyone in the office holding their breath at each crucial moment was another highlight!

While all these community events have zoomed by, we are excited to shareTERA’s upcoming content for the next few months. First, we have the Crucible of Flame, which will offer better rewards based on the difficulty you select and your efficiency in clearing the dungeon. For our PvP fanatics, Champions’ Skyring, the new three-on-three battleground, will be coming. Consumable item use is not allowed in this elite battleground and the best players will go against each other using the Elo rating system.

In addition to the Crucible of Flame and Champion’s Skyring, two new reputation factions will vie for your attention, and there will be meaningful tweaks to existing systems—more specifically, crafting and gathering will be streamlined and simplified a bit by decreasing the amount and number of different ingredients needed to craft among other changes. Naturally, we’re also planning smaller changes such as class-related tweaks. TERA is a living MMO that continually improves, after all. We anticipate that you’ll be playing these new features and content early next year, and we will share more detailed information in the next few weeks as we finalize them.

Lastly, we’d like to thank our community for your feedback, passion and support for TERA this year. We look forward to sharing another exciting year with you! Happy holidays!

Best,

Catherine ‘Minea’ Park

P.S.: The little santas from Santa’s Slay have sent a small bonus gift for the holidays! Entering the code [slaysanta] before 11:59 p.m. PST on January 2, 2013 will deliver a box of tiny treasure and fat loot for you in Item Claim!
Hi James,

I know this is the Off-Topic section, but there is no content in this post and we have to be very careful not to come across as advertising another game as they are both against the Official TERA forum rules.
EME is not managing the tournament, we will only be streaming it for those that want to be able to watch. The L E G I O N is in full control of this event :)
Friday 12/21/12 at 4:30pm PST The L E G I O N will be hosting a 16 team "End of the World 3v3 Tournament" on Mount Tyrannas. The winning team will receive a cool 10,000 gold to be split among their team!

We will be streaming this event live at 4:30pm PST on our Official Twitch.tv channel! I will be casually commentating on the matches at hand, so come join me on stream to watch the end of the world tournament!

For more information, or to sign up, please visit the official forum post for this tournament!
To explain the process a bit, we need a new version of the game to port this. Building a new version of the game for this is not something that we at En Masse can do as a publisher. It's not just a copy and paste of another language either (although translation/localization itself is quite a handful.. Korean is just a very different language from English, not to mention one of the hardest to learn for non-native speakers). Each build for each territory needs to be built separately by BHS since there are other differences in territories. After it's built, there is testing, after it passes, the build is sent to us. Then it needs to be tested in our simulated environment before it can go live.

We tried really hard to get this for our holidays, but there just wasn't enough time for us (En Masse and BHS both) to go through all these. We wanted these available for our community as much as you did. :(

@FallenAnvil, Stop spreading rumors please. As for the crafting quests, it was never our intention to remove them (despite the community's feedback that requested them to be removed), and they were brought "back".
I'd like to think that we're treated like people. :)


Unless, of course, that is the conspiracy theory... :O
Hi guys, between new contents we will have patches that are tweaks and hotfixes that we worked on. But we are also working to share more information with you on what's coming, it's what we want to as well! The maintenance schedule is so that we have the most amount of folks available on the patch day.

@Jerry, Unfortunately we won't have KTERA's new stuff... But this week.. Omph! *gets dragged away by invisible ghosts*

^____^
I've lived in WA since 1994. Coolest post I've seen today! :D
Due to the holidays, the next three scheduled maintenance times are 7 a.m. PST on December 26, January 2, and January 9 (all on Wednesdays).

All servers will undergo weekly maintenance on Wednesday mornings starting at 7:00 AM Pacific Time. This scheduled downtime lasts two hours (7 - 9 AM). All servers will be taken down from 7:00 AM to 9:00 AM Pacific Time.

The following servers will be unavailable on December 26, January 2, and January 9 (all on Wednesdays) from 7:00 AM to 9:00 AM Pacific Time:

  • Mount Tyrannas - PvP
  • Tempest Reach - PvE
  • Celestial Hills - RP PvE

For real-time server status, please refer to the Server Status page. Thanks for your patience!
Fatwa on 12/17/2012, 04:52 PM - view
Treeshark on 12/17/2012, 04:44 PM
*tear


It's your feeding frenzies, they scare people. How many innocents have been slain to appease your appetite?


It's not for me. The dracoloths get hungry.
*tear


In addition to a sole bug fix, the holiday schedule is listed in the 18.10.08.12a patch notes.

Bugs Squashed

  • Cat ears and other items from the En Masse Store are now searchable in the in-game trade broker.

Schedule Note

  • Due to the holidays, the next three scheduled maintenance times are 7 a.m. PST on December 26, January 2, and January 9 - all Wednesdays.

  • Battleground rankings will change after these maintenance times, instead of on Tuesdays.
'Tis the season to be merry! :)
Yep, we're going through them right now (trimming down the number again and again until we have the 4 winners), we'll have the winners announced sometime this week on a web blog and a forum post. The winners will also receive an email notification as well. :)
Adding the new code normally to the existing code will create a new game account (in other words, it won't add a month of game time to the existing game account).
:(

Hiya Ozon, sorry to hear you're having an issue with the download. Have you tried turning off the P2P sharing option under the launcher tools? Also our Support team will be more than happy to help you, feel free to choose between submitting a ticket or live chat option (limited hours).

Let's be respectful to everyone on the forums.

Closing this thread.
(This topic is not TERA-related therefore belongs in the Off-Topic section. :) )
Santa's Slay is scheduled to start at 9 a.m. PST on 12/14.

(Sorry for not including the time in the post, added it in just now.)
What I said was "We can consider bringing them back in the future though"

Please don't misuse a quote. :)

(Refer to 2.G. of the Official TERA forum rules please.)
I had a great time guys, I hope you did too!

Everyone who slayed internet bad guys with me tonight should have their 3 semi enigma scrolls and 3 complete crystalbinds in their parcel right now!

(Don't trust Minea, I still think it was her. Treeshark just took the fall.)
Thanks, everyone, for joining us! :)

(and it really wasn't me who invited the dragon at the end...)
Hey guys, to clarify, there are no consumables from the winter holiday shop boxes. You will see some consumables from the in-game event that starts tomorrow though, they're listed on the Santa's Slay event page.
We've been streaming the first team! Watch Tonka's team and join us in chat!
I do think you're looking too much into this, this is a promotion pack that comes with the game that we've worked on with our retailers. Retailers may also have different coupons or promotions that may affect the box prices.

Let's not create a disruptive sparkle thread hoping it will develop into something. Thanks!
Adding more clarifications from another thread:
Minea on 12/13/2012, 11:57 AM
I'm going to try to clarify as much as I can in this post..

Starting yesterday (12/12/12) and going forward, if you purchase a physical copy of TERA (= This only works if you bought a physical copy of TERA yesterday or later):

- Inputting the code from the box in the normal way to your En Masse account will give you the standard game account.

- Inputting the code from the box "backwards" to your En Masse account will give you the listed bonus items.

The two ways of inputting the box code don't need to be applied to the same En Masse account though. So if you want to buy a box of TERA for a friend (holiday present, etc.) but want to keep the bonus items for yourself, you can do so by inputting the 'reverse' box code to your account and the friend inputting the box code normally. However, doing so will use up the box code for the bonus items and the friend will not be able to claim the bonus items.

The mount is for a single character (not account-bound or -wide), hence tradable. :)

We also have the FAQ page up on this retail promotion.
This only works if you purchased the physical box yesterday and going forward.

(Will edit the early post to make it clearer now)
Why, you are utterly enchanting! ;)

(Grats!!)
Just to clarify, if you use the box code backwards to get the bonus items and give the game away to someone else, the reverse code gets used by you and the recipient of the game will not be able to claim the bonus items.

(also added more clarification on this in the earlier post)
Edited by: Minea 3 minutes ago - Reason: forgot to add that this explanation is also added to the earlier post
Core story spoiler! *covers innocent eyes*
I'm going to try to clarify as much as I can in this post..

Starting yesterday (12/12/12), if you purchased a physical copy of TERA,

- Inputting the code from the box in the normal way to your En Masse account will give you the standard game account.

- Inputting the code from the box "backwards" to your En Masse account will give you the listed bonus items.

The two ways of inputting the box code don't need to be applied to the same En Masse account though. So if you want to buy a box of TERA for a friend (holiday present, etc.) but want to keep the bonus items for yourself, you can do so by inputting the 'reverse' box code to your account and the friend inputting the box code normally.

The mount is for a single character (not account-bound or -wide), hence tradable. :)

We also have the FAQ page up on this retail promotion.


You can gain epic mounts—tradable, stackable epic mounts, that is—by buying a physical TERA box and entering the authorization code backward!

More Information

*Note: Tawny Huntress pack is only available with the physical box (standard or collector's edition), so check with retailers to make sure you have the right package. We want you to get your loot!
Want! :)

Personally I'm glad it's a different look from Seravy because its holey mane always reminded me of some bone marrow stuff when you looked at it from top. /shudder.
I really like that event/contest idea, making it happen with the artists will be a lot harder though.. But this is something that we'd like to do as well.

(And thank you for sharing your ideas on the forums! :) )
FIFY - There is a recently discovered forum bug that cuts off the text when a less than / greater than signs are used. :)
Server transfer from TR to CH is free! ^_^
Well, there were quite a few posts on how folks disliked them and/or thought they were useless. We can consider bringing them back in the future though.
This seems to be a graphic glitch, as far as I know we have not altered or discussed altering the unhealthy habit of some popori's.
Just clarified in the other thread:

Minea on 12/11/2012, 02:22 PM
There are different standards for copyrights in different territories.

(Please refrain from making callouts since we want to give the same amount of attention all threads, not just the ones directly addressing us. Also please keep the same conversation in the same thread instead of creating new threads. Thanks! :) )
There are different standards for copyrights in different territories.
It'll always match the specific race and gender type of the purchased item.
Edited by: Minea 4 minutes ago - Reason: added gender


Hunting down Santa should be on your list this holiday season, as TERA’s “Santa’s Slay” event promises presents for naughty and nice alike.

From December 14 to January 2, you can seek out Fat Santas and Tiny Santas across the world of TERA. Defeat the santas, and you’ll earn fat loot and tiny treasures full of holiday goodies, including cosmetic items, enchanting gear, and high-level consumables…along with a chance for the holiday-only Santa cap! You’ll also get one fat loot and one tiny treasure the first time you log in during the event.

Santa isn’t the only one with new costumes—the En Masse Store has them for sale, too. You can outfit your character in Rudolph headbands, leotards, jumpsuits, and more. If you spend at least $25 at the En Masse Store between December 11 and December 16, we’ll put a Santa cap in your stocking (also known as Item Claim).
Wiki :)

Also moving this to the Off-Topic section of the forums.
I've asked about this and 2 is working as intended but we will look into 1 (yeah, we realize some other class skills work). Thanks!
wawaWho on 12/11/2012, 09:30 AM - view
will the video quality be better?
last video was really blurry....
dont blame my pc or graphic card please... i have seen better tera streams....


I'll see what I can do :)
You'll hear more about the upcoming one soon. I understand that you are excited, but please keep your post constructive. Thanks!



For tomorrow's maintenance:

Miscellaneous Changes
  • Discovery Edition players can now use the /s command.
  • The dropout debuff has been extended to 30 minutes
  • (up from 15). This will affect both dungeons and battlegrounds.

Bugs Squashed
  • Fixed a bug with skill overcharging.
  • Fixed a bug where some Discovery Edition players had incorrect game settings.
Hi guys,

We are all here for TERA. The forums are here to provide a way for our community to constructively discuss TERA and how to improve it. Yeah, it can be heated or fun or both, but we need to keep it constructive and keep it away from making personal attacks or disruptive/dramatic posts. Please keep in mind that the forums exist because we want to make sure our community is heard, but that also means that all of the rules need to be followed to create a welcoming and constructive atmosphere we all want to create. It has to contribute constructively to TERA and its community.
Updated the original post with the team information.

(To answer the question asked earlier in this thread, the first-come-first-serve was for this thread, which is why we said "Sign up in this thread with your characters to join us". ^_^)

Team 1
  • Brobaka - lancer
  • Zel - mystic
  • Ducks - archer
  • Anna.Kushina - sorcerer

Team 2
  • Vanilla.bean - lancer
  • Evie - mystic
  • Heroine - archer
  • Haruka - warrior

Reserve - will join Team 1 or 2 if someone can't make it that day
  • Crypted - mystic
  • Gahara - lancer

:D
Currently we don't have a plan for this. :(


(It's the less than sign causing the text to be cut off.)
Great smile on elin and that female aman hair style is my favorite! Thanks for sharing!! :D
I'm going to let the tank decide what to do through the instance, I'm just there for the pew pew this time around haha

At this point, it looks like I'll be playing a sorc :)
I was on Celestial Hills. :)





-----------

Folks, we've stated over and over again that we are hosting many different types of flash events in different time periods to cover as many folks as possible, with varying amount of notification. The types of flash events so far included scavenger hunts, quizzes, hide & seek, tic-tac-toe, monster spawns, etc. Sometimes it was not announced at all until the event started, sometimes socials and web/forums were involved a few days before and we've used different kinds of chat channels (/say, /area, and /global depending on the situation and event).

The earliest event time has been at 2 p.m. PST, and we've done flash events all throughout the afternoon, evening, night, late night to early morning up to 4 a.m. PST. Some of us do this in our personal times after work hours and on the weekends because we want to make sure our community members with different time schedule can participate. We also have never given out any flash event-related information to any specific individuals or group of players other than using the public in-game chat channels such as area or global chat, meaning whoever happened to be online at the time of the event heard it.

Despite our efforts, we understand that not everyone can participate in these flash events and we are also holding other community events in addition to continuing to vary the flash events. We have the double drop weekend going as we speak and winter event will be next, not to mention the contests and streams we've had and are planning. We are trying our best to involve as much folks as possible and hope to continue to keep on trying. :)

This also means we're always open to suggestions and would love to hear what you guys think. What types of events would you like to see?


(Remember to keep your posts constructive and no personal attacks please. Thanks!)
Our next TwitchTV stream will be a run through Cultists' Refuge at 3:00 p.m. PST on Thursday, 12/13.

This time, Tonka will play a damage dealer class and invite a few fellow players between level 35-40 on Mount Tyrannas.

Sign up in this thread with your character to join us! You must be available and online as the character by 2:45 p.m PST on Thursday, 12/13. The spots are first come, first serve, and if you can't make it, be sure to join us on TwitchTV!

We are looking for:

Team 1
  • Tanker
  • Healer
  • Damage Dealer 1
  • Damage Dealer 2

Team 2
  • Tanker
  • Healer
  • Damage Dealer 1
  • Damage Dealer 2

Reserve - will join Team 1 or 2 if someone can't make it that day
  • Any class
  • Any class

Each team member who completes the run with us will receive 3 semi enigma scrolls and 3 complete crystalbinds.
Edited by: Minea 1 minute ago - Reason: title edited to shorten it
We ran this across all servers around 2pm Pacific as a nice surprise event for players. The response was pretty good so we may start doing this more in the future, at other times and such. We will have other events that are advertised in advance... but telling people about surprise events ahead of time seem to make it less surprisey.
We're trying, Saturn! But we have a lot of ideas on what we want to stream as well, so we may have to be flexible for the time/day sometimes. ^_^
Aw, the next En Masse stream is being planned for some time next week. :)


Fraywind Canyon, TERA’s first battleground, gives you an array of options: capturing pyres, fighting monsters, or ganking the other team. Your team leader, the legate, has even more options, including scanning the entire battlefield for the opposing team or dropping a meteor on your enemies. Pick up some new tactics in our Fraywind Canyon game guide.

How is a zyrk different from a berserker? To dominate in TERA’s player-versus-player battles, it takes skill, tactics, and the right gear. Our How to Gear Up for PvP game guide shows you how to find the best armor and weapons, which crystals to use, and how small differences in jewelry choices can make a big difference.
Thanks for joining us in game and on Twitch! :)

Also thank you for the suggestions! We're planning more streams in the near future.
Doing a second run soon. :)
Stream is live!
I guess Diver and I could be the sheriffs of Rottingham...:P


We've replied to everyone who's sent us an email to join Tonka, so check your emails please!
:( The traverse will not be affected.
This is fixed.
Yeah, this has got to be the creepiest thing I've seen this week. Dx
Guys, we always advocate for our community. We also like to hear your thoughts on what you'd like to see, but the discussion has to be constructive please. While the passion for TERA is great, most of the times knowingly creating/posting a disruptive post and/or posts that are against the rules to get heard is not the best way to get what you really want to say. It just makes my job harder when I'd rather spend the time talking with you or work on events, etc. because instead of doing those I'm keeping an eye out for moderation. :(
There are about a jillion threads on this now and it's getting hard to wrangle.

It is safe to say that the way things actually work and the way things are being speculated about are completely different. I've looked into the server data and the drop rates have not changed from what you are used to these past few months, with the exception of the addition of SE scrolls and CC scrolls.

We are looking into if there is actually a bug causing TR to misbehave as MT seems fine. Any information as to the specific mobs you think are affected will be helpful (other than the Argonomorph Naga in Pathfinder).
I don't know when we'll get these exactly yet.


(Don't give them ideas, Slubby! They might pull a Leeeeeeeroy while we're streaming... xD Wait, Tonka may be lurking around here too, don't give him ideas!)
I love the reindeer antlers! :)

Unfortunately we won't receive these in time for our December holidays, but we will still have our own winter events.


@Slubber, We are about a 50-person startup company dedicated to TERA in NA, and the SM run we'll be doing today is our first streaming instance run. The responses we've received for streaming our BG tournament was pretty good so we are trying to incorporate your feedback. :)
Ack, completely forgot the verb, sorry about that. :)

Yes, I meant that we want to make sure everything runs smoothly and if we run into an issue we have folks who can help out.

As Tonka said, we have more than enough folks for the run, so everyone outside of those is on the reserve list. If you've sent in an email, I will send out a reply in a bit to let you know!
Drop rates do not differ between servers. No drop rates have decreased, not in Tuesday's patch or yesterday's restarts.


No BAMs dressed up in holiday garb this weekend, we’re sorry to report, but you can take part in Double Dungeon Drop Weekend this weekend beginning Friday at 4 p.m. and ending on Monday at 4 p.m. Run a dungeon, and the bosses will drop loot at twice the usual rate!

The dungeon bosses told us that doubling the drops proves that they’re full of holiday spirit...although Kaprima muttered something like “oh, I’ll give them a gift, all right.” And Shandra Manaya keeps lingering around the mistletoe, batting her metal eyelashes and trying to look casual about it. Not sure what’s up with that.

Event Details:

Double Dungeon Drop Weekend

Date: Friday, December 7–Monday, December 10

Time: Event begins at 4 p.m. on Friday and ends at 4 p.m. on Monday
Locking thread. This whole topic has been derailed and turned into a flame war.
We picked mid-afternoon and mid-week because we lots of support and it doesn't conflict with other stuff. We're starting small for now and we'll pick varied times/days. :)


I agree that our events have weird times, my goal has been as varied as possible so far to cover folks with different schedules. It's started as early as about 2 p.m. and as late as 4 a.m. PST. xD
There was a time when dailies reset at midnight, and also a time when they reset at 8am. Before the 18.10.07 patch, all our things that had daily resets were just somewhere between the times of 4am and 8am, and now they are just all at 4am for easy remembering.
I'm a DPS healer..... JK ^_^;;
Discussing something against ToS is against the forum rules. :(
After this last patch we discovered that the dungeons were resetting at 9pm instead of 4am like intended. The reset at 2:15 is to fix this and to switch it back.

There may be after-effects to this restart which may in-turn prevent dungeons from resetting until 4am, leaving some users unable to enter an instance for effectively more than 24 hours. To alleviate this, any user logging in from now until 12/6/2012 2:30pm will receive an Instance Reset Scroll in your Item Claim. If you are in the game, you will have to log out and back in to receive this.

Sorry for this inconvenience.
Hey guys, so we have gotten enough people to run the instance. The groups just going to be setup as "first come first serve" and anyone who sends a message in after the initial 4 will be on "reserve" so to speak. We should be able to get a couple runs in, so hopefully I'll be able to run with as many people as possible.

Also, we don't have a healer. So we are just going to put our game face on and roll with the team we have.
Confirming that TR is available again, thank you for your patience!
wawaWho on 12/05/2012, 11:32 AM - view
Treeshark since you payying attention to this thread, I would just like to add a suggestions.
I know patch notes get "revised" and "editted" at times due to errors/miscommunication (i dont care for the reason and its fine) but in the patch notes, if you guys make a change, can you guys atleast state in the patch notes has been updated on 12/05/12 at 11:am pst and if it was updated again...update the date and time again?

Reason I say suggest this is because I look at the patch notes a lot, and I see stuff changing or missing from time to time.

Like before the current patch notes had something like select a green arrow to keep that stats on the equipment, but now in the current patch note the green arrow wording is gone!
People make mistakes/mis translate and that is fine, but please tell us when it was revised, so that if I see that it was revised/editted I can read the patch note again and not just assume it is the same.

Thank you


Yes we can do a better job with that.
We're looking into this, hang in there!
Cheg on 12/05/2012, 11:14 AM - view
Conspiracy theory:

Weekly patches unknowingly include copies of old code, that when added to patch server, overwrite previous patches, removing their effects.

If no-one notices they are using old code, not new code, won't EME of course believe that they didnt change anything?


This is incorrect.

Overall, it is confusing to me what exactly is being asked at times. When people, after a patch, ask if something has been ninja nerfed, the obvious response is to look at if this most current patch did so.

I know that in the past things have slipped by the patch notes until later and we have to do a better job of conveying information. Which we will. As for the past, I'll look into if we've overlooked any drop rate changes, but realize that since this is not something we will revert if we do find anything, this does not become my highest priority :).

As for enchanting, that answer stays. It has not changed.

I did not say "ever" and I don't think I can say they have never ever ever been adjusted. That is quite a bit of digging. I was specifically asked if this happened around the enchant increase patch and that is what I looked into.
I already responded in another thread that we have not changed drop rates for open world anything, except to add the 2 new items.

no enchanting has been changed since the enchant increase patch.
You guys are brutal. xD

Also we plan to be on different servers in the future, but we decided to show TR some love since our last big event was a PvP event. :)
Locking thread, if you're going to post threads like this at least try to give some constructive feedback.
There is an error in the tool tip and will be getting fixed soon. The patch notes have the correct information.
kilrnub on 12/04/2012, 07:06 PM - view
Treeshark on 12/04/2012, 06:44 PM
These items have been out for less than 12 hours. Everything else is in the game has mostly been here since launch. We'll work on making them more accessible as time goes on, but I think the expectation of these things falling out of the sky may be a bit much.



While we have ur attention, any comments about the ninja drop rate decrease for t14 from bams, huh ?


These have not been changed.
These items have been out for less than 12 hours. Everything else is in the game has mostly been here since launch. We'll work on making them more accessible as time goes on, but I think the expectation of these things falling out of the sky may be a bit much.
Thanks for the suggestion!

If you haven't yet spotted them already, you will see the familiar names you know from the game and Support (GM's) hang out with us more on the forums! :)


(Also moving this to Website & Forum Feedback section.)
Everyone, this thread is out of control.

The loss given to people dropping out was to prevent people from... dropping out of matches they think they will lose. The loser boxes were intended for players that actually want to play BG's, but lose. It's a consolation prize. Stack these two things together and it became a formula for players to cheat the system and at the same time make BG's less fun for everyone else.

Yes, we do need to fix the overall system on how it rewards losses and differentiate a person dropping from a person competing. But until that comes, we had to put a band-aid fix in until we get a real one. The items removed from the boxes are not specific to these boxes and are not obtainable outside of BG's.
Hello folks,

We'll be streaming a run through Sinestral Manor at 3:00 p.m. PST on Thursday, 12/6.

Tonka (one of the great voices from Canyon Clash tournament) will be leading us through Sinestral Manor as a trusty lancer. Watch us play on our Twitch channel!

We will be also looking for a few brave characters on Tempest Reach to venture into the depths of the creepy manor with us as well, so if you've a character between level 26 - 30, hope to see you then! :)



Want to change some stats on your gear? Still pretty new to a certain dungeon? Then this week’s patch notes are for you. See the full 18.10.08 patch notes for details!
Help us improve TERA by giving us constructive suggestions please. This is neither helpful or constructive.
Welcome back, Sneakerz. :)


Like Treeshark mentioned a while ago, we want to start streaming more, so hopefully you guys will be able to hear him soon.
(Moving this thread to Languages section. :) )
Your character is located on Tempest Reach after the server migration :)
It's always interesting how diverse and different the TERA community can be for each medium whether they overlap or not. We're trying to increase the ways we interact and communicate with you guys, and there's always something to learn from each experience.

I'd love to hear your suggestions/ideas on what you want to see in terms of events (these types of activities or others), We've been steadily incorporating your feedback on flash events (we've had 6-7 so far, I forget the exact number), and it's been going a lot smoother. Thank you.
Please don't post just for dramatic effect. Locking this thread since it isn't going anywhere good.
Please remember Terms of Service and the Official Forum Rules.

A PM has been sent to OP with the explanation.

As mentioned, it is against the forum rules to discuss moderation action.
This thread is bad and you should feel bad. :P
Closing this thread at OP's request.


Please be respectful to others. Let's remember that our posts make an impression on who we are. We want have a helpful and inviting community!
/sigh.

Guys, you know that we care about what you have to say, even if it's negative feedback. There is a designated, pinned thread on this topic. Respect OP's intention please.

Remember to keep things on topic please. Thanks!
So far the majority of the entries we've received is from MT!


(Unfortunately I don't know when the refer-a-friend program is coming. ^_^;;)
This is really, really intriguing! :)
Hello there,

You are able to play up to level 28 with the Discovery Edition. We have a great FAQ page with all of the details on TERA's Discovery Edition.

Happy playing!

(OP's question answered, closing the derailed topic.)


When you started playing TERA, was there someone who helped you find your way in this new world? In our Helping Hand contest, you can submit stories of what it was like being a new player in TERA—shining the spotlight on those who helped you out, got you started, or led the way. If someone made your TERA life better when you were just beginning your life as a Valkyon Federation soldier and you tell us about it, you could win a mount!

  • Contest duration: November 27–December 10
  • Contest deadline: 11:59 p.m. on Monday, December 10

The four most helpful players and the players who nominated them will each receive a Night Mare mount for their account.

Instructions:

To nominate and thank the person who helped you when you were new, email the following details to community@enmasse.com. The more detail we have about the new player’s experience, the better we’ll understand how helpful the experienced person was!

  • your character and server name
  • the helper’s character and server name
  • how this person helped when you were starting TERA
  • anything you’d like to say to them

We can't wait to hear your stories!
Rosanna, as my previous post said, if you have an issue with forum moderation, PM me as it is against the forum rules to discuss them. All of the comments edited have the reason stated, and the forum rules are not optional. This is your last warning.
If you have any issues with forum moderation, PM me as it is against the Official TERA forum rules to discuss them. If you believe someone's post is out of line, be sure to report it and we will take a look. Keep your post on topic please.
To clarify, Treeshark is TERA's Associate Producer. And help us keep the discussion healthy by giving us constructive, on-topic feedback.

Also this is the last warning on call outs / personal attacks.
Every time we have a flash event, we make sure to have them on all servers. So the last two flash events were over last weekend. One was late night and the other was very early morning (or very late night, depending on how you look at it), PST. :)
Here are some more screenshots during the interview. :)

Virginsoft's character close up with the title (I think right before the interview?)

After the interview - had him pose for us between the vanarch flags.
Hello everyone,

We have a pinned thread on this topic, please direct the discussion to the designated thread. Thanks!
We’re not above admitting our mistakes when we make them, as well as learning from them to continually provide a better game for everyone to play and enjoy. The Black Friday sales this past weekend were intended to offer items to the community at a lower price, and also items that were never made available before. We also made them tradable so that players had the option to buy items in the game instead of in the store. The fact that these gym bags have caused so much disappointment is not lost on us, and neither are the reasons. This experience has taught us a lot and we plan to adjust to this in the future.

We love that our community has been so passionate and vocal about Tera and hope they continue to be this way in the future.

-Treeshark
It was also really fun to conduct the interview in game! Thank you for a great interview, Virginsoft! :)
This is a part of our continued efforts to hold flash events during a variety of times for different groups of folks.

There was another flash event (TERA-related quiz) in Island of Dawn for a gym bag a day before this around 2-4 a.m. PST, and the one before that was held in mid-November with a Ghilledeu mask as the prize during the evening.


If you’re interested in knowing how the first-ever winners of a TERA battlegrounds tournament managed their exciting victory, then you’re in luck! We got their leader to reveal their winning strategies in this fascinating interview.

Minea: So first things first: congratulations again for becoming the Canyon Clash champions! How does it feel?

Overpower leader: Thank you, and it feels fantastic to have conquered this year’s Canyon Clash tournament!

M: Could you tell us a bit about the team?

OP: Sure thing. Let’s start with the preparation for the tourney. I knew this would be a very important event to win for our guild as it’s En Masse's first official tournament. With the importance factor in mind, I directed my attention to what major factors my team would need to consider for this tourney. With all gear equal and the “loser buff” eliminated, it would change the normal strategy Overpower is used to running. I decided that moving quickly through the map with two separate groups would maximize our points and still let us engage in PvP which we are eager for.

M: What is the “normal” strategy, if you don’t mind sharing secrets…

OP: Our normal strategy is to overpower/overwhelm our opponents with our furious rush/push tactics when clashing head to head.

M: Very fitting tactic with the team and guild’s name, I must say!

OP: If the enemy doesn’t stretch their lines, they normally pull back. If this happens, it essentially exposes their rears, which will amplify our back critical crystals—which makes for a huge advantage.

If we win the opening clash in the middle of the map, it places the opposite team in a “negative morale position,” forcing them to argue or rethink their approach when facing us. That’s OP’s normal strategy.

We did not use this for Canyon Clash tourney. Why? Well, it’s known that OP pushes and forces PvP as much as possible. However, this time I decided to be more tactical in my pressure tactics. Splitting the force into two groups of seven and one solo player, I could cover more map and essentially dictate the pace and battles.

The solo player (aka Clash, my ninja master) gathered quick intel on enemy positions while our scans were down. With Clash as my main comm, I could make quick calls to either capture free pyres or force a battle far from a pyre.

Mitski led one of the two groups; I led the other. It’s much easier to direct 6 players rather than 12—especially since my main goal was map coverage. Instead of going middle at the start of the match like we normally do, we took the north and south pyres, giving us an instant point advantage and keeping pressure very high for the opposing team.

The goal was to have the opposite team think that OP was everywhere on the map, which I believe we succeeded at.

Once we were capping points and having Clash relay vital intel on enemy movement/direction, I would convert the intel and with haste send an assault team to stop them. With two groups roaming, the closest would get there first, while the second would follow up to ensure we wipe the battle points. Every time we killed two enemy targets at a battle, I would direct one of us to break off and move to another pyre, keeping the map coverage in mind while keeping advantage in players in the battle.

M: What was the most difficult part in the tournament?

OP: The most difficult part of the tournament was keeping everyone calm after watching our opponents drop out against us. Just kidding! No, it was during the finals against Man Up, as they played us well in the semifinals.

M: It was certainly an exciting match to watch.

OP: They knew our “entrance strat”—capping two points. They countered it by splitting themselves as well, putting them in a lead position at the start. However, with quick decisions and even quicker reaction from my team, we retook the lead shortly thereafter.

You asked the hardest part? Man Up took the teralith buff from us with a ninja during the final match. I had to choose: dodge them or fight them head on while they were buffed. With solid intel provided to me, we knew we had them split on the map and I had all my group at the teralith.

The call was made to “STAY AND WIPE THEM”—essentially to remove their teralith buff advantage. We took a lot of deaths in the process, but as we were holding the lead in kills throughout the match, I knew we could overpower them. Even with their teralith buff advantage, we kept pace with them.

In the end, we were able to outmaneuver and direct the battles the way we wanted them, which in turn led us to our win. There was nothing but positive chatter over the comms, which maintained stability in group work. It’s essential to lead players to victory.

M: Would you say the moment of victory was the most rewarding part of the tournament?

OP: Well, I’m sure plenty have heard Adrenaline’s YouTube recording of the final moments before the win.

M:I know we did in the office.

OP: And I’ll have to concede that it was exhausting to cheer that much!

M: What plans do you have for the team in the future? Do you guys plan to continue to reign as champions in future tournaments if we have more?

OP: We plan to keep a competitive edge to strengthen the community’s outlook in how rewarding PvP can be. Time will tell, and there are plenty of players in TERA that will rise to bring a great challenge. All I can promise is that Overpower will be there to meet/greet and battle to have fun, win or lose!

M: We're all looking forward to it.

OP: It was refreshing to see so many players come together, making a huge effort to be present for the tournament and bring forth a great competition. It really felt like a breath of fresh air went through the community! Took me back to beta days when there was so much challenge and competition. En Masse did a fantastic job giving the community this opportunity, and keeping things fun (like the announcers) and organized!
This is an exciting idea! Good luck in your evil endeavors! :D
If you have any issues with the store, our Support team will be more than happy to help!
Morning, folks,

We always appreciate your feedback and this thread will continue to remain in public view. But as it's been mentioned multiple times, let's keep the same topic in the already existing threads and not resurrect the old threads, especially if you know there is a good chance it will get locked for necro'ing.
You can reach a GM by putting in a support ticket. It may be a much better medium to explain what you would like done to them personally.
Hi everybody.

I just came on to say that there will be a more official response in the next few days about all of this. This is not an issue we are taking lightly, nor brushing aside.

Needless to say, this is not the easiest thread for Minea to handle, so please be respectful of all comments and opinions being made here, whether they make sense to you or not. Also, I wanted to say thanks to KonpakuYoumu for taking the time to compile the petition and keep everything in here mostly in line. It has been a lot more helpful in reading one organized thread as opposed to 20 disorganized ones.

Thanks,
Treeshark
Hi there, locking this thread as it has turned into a multitude of dramatic posts that do not contribute to the discussion. Thanks!
Hello everyone,

If there's one thing we're thankful for, this week and every week, it's the fact that TERA's players care so much about the game.

This is a good opportunity for us to clarify the intent behind the gym bags. We wanted to offer an item that would provide pleasant surprises, including possibilities we know are in high demand (such as alkahest) and possibilities you can use or sell (such as the cosmetic uniforms). We'll redouble our efforts to make sure that everything from the item name to the text in the store lets you know exactly what you're getting with your purchase.

Nothing in the gym bags breaks the game--they're all cosmetic items or items you can obtain in some other way. If you don't want to purchase a gym bag, ask your guildies and check the brokerage--everything in the gym bags is tradable.

We hear your concerns, and we understand the frustration you feel. We're listening, and feedback like this will definitely inform our future decisions about what we offer on the store--and how we offer it.

Keep the feedback coming, and enjoy the rest of your weekend...both in and out of TERA.
Hello guys,

As always, we welcome and appreciate your feedback. When you're expressing your opinions though, it's a lot more helpful for us to understand your thoughts if there are more details (why/how/instead, etc.) vs. just a /sign. We will continue to try making TERA the best game it can be and please help us by sharing your opinions in a constructive manner. Thanks!

(Also I'd like to remind everyone that a discussion on a moderation action is against the Official Forum Rules, and if you have any questions on it feel free to PM me and I'll take a look.)
Closing this thread, a little too much raging.
The temporary bank should be there for you still, with all of the items in it. Make sure to check all of the pages though.
Happy Thanksgiving to you too, guys and girls! :)
You'll see it on Black Friday! The speed is 280! :)
Edited by: Minea less than a minute ago - Reason: Clarification on the day
What I mean is, the current 10-man setting is the correct, and the less than 10 man setting was our mistake. :)
The mount speed is 280. :)


Black Friday deals are spawning in TERA! From November 23 to 27, we’re offering best-in-slot bargains on everything from mounts to costumes to the game itself. Here’s everything you need to know:


• We’re adding new items to the store on Black Friday: Sleipnir, the fastest steed in TERA’s frozen wastes, and an assortment of gym bags full of goodies such as crystals, alkahest, and female athletic uniforms.

• The TERA Digital Edition (with quick-start pack) will be 25 percent off throughout the sale. If you’ve got friends ready to take the plunge into true action combat, nothing says “We should totally level up together” (or “I’m looking forward to ganking you”) like TERA for a friend.

• All items are tradable, so you can get all your in-game gifts out of the way, too!

• If you spend $20 or more (before tax) during the sale, we’ll send you a free glitzy mask accessory. It’ll arrive by 11:59 p.m. PST on November 30, so you can wear it all December—and beyond!

• During each of the first four days of the sale, we’ll put one category of items on sale: weapon skins, mounts, costumes, or accessories. But the tuwangis in charge of the store are still arguing about which category to feature first, so you’ll have to check the En Masse store each day to determine what’s on sale.

• We did convince the tuwangis of one thing, though. On the fifth and final day of the sale, a Facebook poll will determine which item category (weapon skins, mounts, costumes, or accessories) goes on sale. It’s your second chance for big savings!


Sure, you could get up at midnight and stagger to the mall to wait in line…or you can step over to your computer, check out the En Masse store, and get back to sleep (or log in and play TERA!).
The FAQ may be misleading. We restrict your ability to type in Party Search (LFG chat), but you should have the ability to talk with your party.

If you cannot talk with your party, please let Support know.
This item is currently unavailable but we know there is a desire from our community and we’re thinking of a way to make this item available in the future.

(And no bumping please! :( Please see the Official TERA forum rules.)
Hello guys, this was an earlier mistake on our part that has now been reverted back to as intended. Sorry for the confusion!
We're working on it but there are still a few things that we need to verify, so as soon as we are done we'll have more information to share. Thanks for your patience!
Gksodah, to avoid confusion or hesitation purchasing a Chronoscroll from the broker, I can assure you no Player would face a loss of access in that scenario.
Hi Raddz,

I read through your chat from last night, and after looking into the matter further the 'suspicion of chargeback fraud' was in fact a mistake. I apologize for the temporary loss of access, we have identified the source of the error stemming from a recent system update. We are working to eliminate it entirely to avoid affecting Customers (yourself included) again in the future. I adjusted your accounts so you are once again able to log in. If you or others feel you have an account encountering 'User Authentication Failure' in error, please don't hesitate to contact us through Chat or submit a Support ticket at https://tera-support.enmasse.com/.
Welcome back, Nox2!

Because you have a pretty high level character on Mount Tyrannas, I am actually going to move this thread to the Mount Tyrannas section so that this will get more attention from the right folks. :)

Good luck!
Discussions and disagreements are fine, let's not make it personal though.
(Moving to Off-Topic)
While it's wonderful and very thoughtful to inform the community of the event schedule change, please remember to follow the Official Forum Rules on discussing forum and/or in-game moderation. Thanks!
Hey Joeyjoejoe,

If you have questions concerning billing, please contact our support and they will be more than happy to assist you. We won't be of much help on here as we do not discuss any personal information.

Thanks!
Manko on 11/20/2012, 10:54 AM
Tonka on 11/20/2012, 10:37 AM
The items that you have equipped will remain bound to you. If you have never equipped an item and left it in your bank, for example, it should have been changed to BOE and no longer account bound.

If you have had the items in your item claim, we actually have an FAQ for that - https://tera-support.enmasse.com/app/answers/detail/a_id/546


"Cosmetic items purchased on the En Masse Store or received through promotions are now tradable and bind on equip, including items you already own. Any items you’re already wearing aren’t bound yet and can be removed. ‘Tis the season for regifting!"

Really?


There are items (like the Whimsical weapon skins) that can be equipped, but are not bound to your character and could be traded between characters on your account. Those items are now boe and can be sold. We are going to try and get some extra clarification for you guys on which items should be unbound into the patch notes.

Sorry for any confusion :(
Edited by: Tonka 3 minutes ago - Reason: Clarity
The items that you have equipped will remain bound to you. If you have never equipped an item and left it in your bank, for example, it should have been changed to BOE and no longer account bound.

If you have had the items in your item claim, we actually have an FAQ for that - https://tera-support.enmasse.com/app/answers/detail/a_id/546
For those of you experiencing this issue, do you primarily play on Celestial Hills?
If you did not shut down your launcher during the outage today the items will not be there because you do not have the updated tradable items list. Can you shut down the launcher and log back in?

For items that were stuck in item claim they are not tradable. We are aware of this, and you can have support replace them so that they become tradable. Please claim the items from item claim and support will delete the old and replace with the new.

If you modded your files you will need to replace or restore the original files. If you don't have them then you will need to redownload.

You can do this by right-clicking on the TERA launcher icon and select: "Open File Location".

Next, delete the game.version file.

Open the launcher and sign in again to start the patch process. It's worth mentioning that this is a long process.


Here's an additional step to try: We would like to figure out which file the patch is getting stuck on. To do this we need to run the patch in windowed mode through the command prompt.

To do this go to start and type "cmd" in the search field. Hit . This will bring up your command prompt. If TERA is installed to a different location then you will need to navigate to it. The steps below are for the default install location.

Navigate to your C drive by typing "cd\" and hit enter.
Next type "cd Program File (x86)\tera" and hit enter.
Finally, type "tera-launcher.exe /window" and hit enter. Note: there is a space after .exe before /window.

This will start the patch process. The launcher will come up and ask you to login. After logging in the patch will start in windowed mode with the command prompt running in the background.

If the patch fails you will be able to see the file it failed on in the command prompt. You can then go that directory and see if that file is there (or missing). If it is read only you can right click to set uncheck that option.

If you receive another error during the process please let us know.

Edited by: SupportGuru less than a minute ago - Reason: clarification on default path
I apologize -- I placed a period at the end of the sentence which is now part of the link causing the error. The thread is here: http://tera-forums.enmasse.com/forums/general-discussion/topics/Patch-Progress-Bar-Stuck-During-Applying-Patch

If you constantly get read only (or it doesn't accept your changes) this means you are more than likely not an admin. Access the folder on as an admin and you can un-check the read only option.

For Network sitting at 0% during Applying Patch -- that's expected. You shouldn't have any network usage during this part.

We are also looking at this internally to see if there are other options we can do without simply saying re-download the game again, which we know is sucks for a resolution.


We have a thread on this here: http://tera-forums.enmasse.com/forums/general-discussion/topics/Patch-Progress-Bar-Stuck-During-Applying-Patch.


For those stuck on applying patch can you try navigating to your TERA folder located under C > Program Files (x86) > TERA.

Right-click on the TERA folder and select properties.
Uncheck the Read-Only box and click apply.
Make sure "Apply changes to this folder, subfolders and files is selected
Click Okay, and then Okay again.

Reattempt the patch download.
AmericanHero, as you may have seen elsewhere in the forums the User Authentication Failures encountered by some Players stems from an update to our system yesterday afternoon. We have since identified the source of the error, and are working to eliminate it entirely to avoid affecting Customers (yourself included) again in the future. I adjusted your account so you are once again able to log in. If you or others feel you have an account encountering 'User Authentication Failure' in error, please don't hesitate to contact us through Chat or submit a Support Ticket at https://tera-support.enmasse.com/. Sorry for the interruption, you are now free to continue with your Hero business.
We've noticed that with today's (Tuesday, November 20th) patch, after the initial download stage, the patch progress bar does not move for a few minutes on the "Applying Patch" stage. Your patch is still downloading in the background. Please give it a few minutes and you should start to the see the progress bar move again.
Maiya on 11/19/2012, 03:04 PM - view
The gold increases - are they going to be like 50% or double the current rate? Or are they going to be the k-tera 2000 gold from the final boss rate?


The gold rate increase will vary amongst dungeons, but they will be a lot more than just double the current rate. I don't believe they approach k-tera's rate, but it is a substantial increase.
Mikedot on 11/19/2012, 03:28 PM - view
And it still doesn't say anything about reducing Nexus gear prices alongside BG shop prices...

ARE the agnitor prices getting reduced or not? Please tell us. This is important.


No, the Agnitor prices did not drop.


Changes to the Nexus, Battlegrounds, dungeons and more. The latest patch notes tell all.
Yup, you should get the mount if the box is a Collector's Edition.

There are no server restrictions for Discovery Edition players. We also have no error messages that say "Sorry this server is for paying customers only" because of that.

If you encounter any issues with this, please let support know.

Thanks!
We have managed to bring all the hamsters back into their cages and onto the correct treadmills. The servers are back up.

Thank you for your patience, and a very entertaining thread.
We are investigating the cause of the issue and will bring servers up as soon as possible. More information when I get it.
No call outs folks.


With TERA’s Discovery Edition, you can play TERA free up to level 28—no time restrictions! All you need is an En Masse account to download the Discovery Edition. If you don’t have an account, just go to the En Masse login page and create one. Once you validate your email address, you will see the option to download TERA. Start playing instantly, absolutely free!

But wait, there’s more! Share TERA’s Discovery Edition with your friends on Facebook to score in-game loot. TERA Facebook subscribers, share this post and when we reach 1,000 shares, we’ll post a code for a permanent dye. When we reach 2,500 shares, well post a code for 5 canephora potions and 5 Cracker Confettis. And finally, when we reach 5,000 shares, we’ll host a Double Dungeon Drop Weekend Nov. 30–Dec. 2!

A sneak peak at some share contest prizes:



Sharing is caring, folks. And sharing free stuff? That’s like…a whole bunch of good karma points. The prizes are just the icing on the cake! TERA is more fun with friends, so share away!
Rules of Conduct

tl;dr – Play nice with others, don’t be an [filtered]!

For those of you who actually take the time to read this, the rules of conduct are guidelines that we ask you to follow while playing TERA and participating on our websites. It's safe to say that these may change from time to time so it’s worth checking back every once in a while. Ignorance of the rules does not excuse violation of them. Violations may result in temporary suspensions or permanent destruction of your account.

  1. TERA is a mature rated game. This means there are aspects of our design that make it that way. Mature does not mean you get to act like an
  2. [filtered]. In fact, by its definition that would be immature.

  3. Do not attack someone personally, including their race, religion, nationality, ethics, sexual preference, or personal beliefs. Keep it clean.

  4. Politics: Unless it's related to the TERA political system there's no need for it. Don't name your character "
  5. [Insert Your Politician of Choice]" just so you can say "vote for me" for Vanarch.

  6. Avoid using copyrighted and trademarked material.

  7. Do not pretend to be an En Masse or Bluehole Studios employee unless you want to be banned.

  8. Don’t harass, stalk, or purposely do things to make someone else feel uncomfortable.

  9. Do not post or use graphic sexual, grotesque, and violent language or images. There are enough websites out there for this. We don’t need another one.

  10. Child Predation or Pornography = BAN! and possibly the authorities get involved too.

  11. Personal Information: Do not share personal information about yourself or other individuals.

  12. Masked Profanity: We all know you can use l33t 5p34k to mask bad stuff. Don’t do it.

  13. Real Money Solicitations: As if MMOs need more spamming for gold. This also includes power-leveling services, selling characters, items, or anything else. These services lead to account theft, credit card fraud, and stolen identities. It also sucks.

  14. Advertising your own or someone else’s business or ventures is not acceptable behavior.

  15. Scamming: This is like stealing. Don't do it.

  16. Spamming: We get it. You have some awesome armor for sale. Saying it every five seconds is not the way to sell it.

  17. Cheating: Use third party programs, macros, client side hacks, or other things that give you an unfair advantage in the game. Just because others haven’t gotten caught
  18. (yet) doesn't mean you should do it.

  19. Hacking: This goes without saying, but don’t hack us, or someone else. Don't distribute, or promote material related to this. It’s not cool.

  20. Trolling: You don’t want to be "that person".

  21. Spamming Support: We want your questions and we want to answer them, but sending us 100 emails about the same subject before we get the chance to answer the first one only slows us down more. It also increases the response time for other players.

  22. Game Exploits: Your best bet here is to let us know about these instead of exploiting them.

  23. Private Servers: Do not participate, promote, or set one up.

  24. CAPS LOCK: Avoid excessive use of the caps lock. It can get annoying.

  25. Don't include hidden links to websites.



  26. Rule 23 said "Don't make empty forum posts."

  27. Do not request, arrange, or offer pirated materials, illegal activities, or illegal drugs.

  28. Do not use a foreign language in an effort to avoid getting caught for breaking these rules.

  29. Our employees will use their discretion to interpret if any action warrants moderation, whether it is mentioned here or not. We also have a magic genie that grants us the ability to make more rules, but we rather use those powers to make cool stuff for you.
Please consider this as the final warning on thread derails, non-constructive posts and personal attacks.
Help us keep the zombies away by letting the dead threads rest in peace. ^_^
Loundon on 11/16/2012, 05:11 AM - view
SkyWright on 11/16/2012, 02:00 AM
:D yah sadly he reequipped his weapon and it turned back to red


Not my fault! Pictures of rare phenomena are naturally tiny, blurry, and indistinct. See UFOs and Bigfoot.

Win post of the day.


From mounts to dungeons to our action combat system, MMORPG.com lists their favorite things about TERA and why they loved them. After seeing what their favorite things are, go ahead and share with us what some of your favorite things are, and why they keep you coming back to the world of TERA.
Please keep the relevant discussions in the designated thread.

Also remember the Official TERA forum rules and Rules of Conduct please.
Keep the discussion on topic, folks. Remember what the OP's topic is about.
This is a reminder on forum rules on posting personal attacks/callouts, creating non-constructive and dramatic posts, goodbye posts and derailing the thread. Remember the Official TERA forum rules and Rules of Conduct please.

Also as with any game development, sometimes things get pushed, delayed or changed, especially considering that we have multiple territories that need to be worked on. Sometimes the developers want to keep everything the same across all territories, but BHS is great in that they are actually flexible for us so that we get our voices heard, which is why we have different PvE/PvP/RP server settings, being able to use the outlaw skill at level 11, have different BG seasons, PvE server guilds having the option to not participate in GvG, etc. to begin with.

And because the developer is a company in another country, some of the newer changes take time for us to get it.This is not just the translation process or a simple text replacement. Our build has to be built separately with the differences we have (including the mentioned differences above from the original KTERA) then go through stages of testing to be delivered to us, then it takes time for us to verify all of the new changes and test on our end as well.

In his previous post, Chager explained this a bit further.

Chager on 10/08/2012, 04:44 PM
We (production team) actually video conference with Bluehole weekly (sometimes more) and have pretty open communication lines. I get call a lot of nights from them asking questions or confirming specs. We have a good communication with them and discuss bugs, content updates, EME only changes, etc. on a regular basis.

One thing to keep in mind though, is that they also have teams like this for every current and new territory, and they are all vying for core development changes (our western team can do small changes and updates, but changing something like the Nexus system takes the core dev. team). Our priorities get stacked against other territory priorities, and where we have similar concerns it gets elevated, where we differ the priority process comes into play (scope, players effected, territory build, and about 100 other variables).

We do our best to push what our players want but sometimes we have to wait our turn to get everything that we want.

Hope this helps y'all understand a bit more about communication and how we work with BHS.

Thanks,
-Chager

We will always continue to improve TERA. An MMO is never a finished product and we will keep on making changes for TERA to become the best game it can be, sometimes the smaller changes can come quickly and sometimes they take a while, and all of these are going on at the same time. Help us by sharing your thoughts in constructive discussions. Thank you.
Kaito on 11/15/2012, 04:39 PM - view

Now, all you are going to get is people sitting and not doing nothing except crying about how everyone else is bad at PvP. There is virtually no way to win match and with the buff cut in half, most players will not gain that much in points from K/D/A.

Seeing that it was difficult enough to recover from a mear 1000 point loss WITH the DR buff, what chances will a team have to recover those 1000 points without it? Along with a leave being a loss, whats the point of playing when on a losing team? Either people just basically AFK and sit and talk [filtered] to everyone else or the leave and the team that was already down is now short players. Wonderful for those who are trying and want to participate in BGs for the fun of it. Even ONE of these players in a BG can and will ruin it for the 14 others that are trying to just have fun.

Along the lines of leaving equating to a loss, I sure hope you have made note about the items associated with the 3 wins/losses. Are you really about to give people free items for entering and leaving right out of the gate, screwing the rest of the players in that BG? Did that come up in testing at all??


Treeshark, what I wrote above is the reason that I, along with others asked over and over for a little more disclosure when it came to changes. You just read the people complaining and never once happen to catch what the actual issue is with issues. The internal testing ONLY reflects players that are testing and testing while trying to just have fun against people in the next cubicle. This testing in no way represents the live servers.


Yes, giving people stuff after 3 losses coupled with the dropout loss did come up in testing. It is a bug and reported, and hopefully we'll have a fix soon. The question was, do we stick with it or not anyway? Yes, you can just go in, drop out, get your loss. You'll also have to wait 30 minutes for the dropout cooldown to end, so if you want all 3 losses this way, you'll have to wait 90 minutes overall. And this way, you are out of the team and someone else that actually wants to play can come to join the team. Did this sly player just game us for a box of stuff that is nowhere as good as one you get for winning? Yeah. But hopefully the rest of their teammates at least got the chance of getting someone better and willing to participate. Do we punish players that lose legitimately and not give out losing boxes at all? We voted no.

The actual issue with the issues you pointed out, is that there is no patch we can make that will make players want to stay on a losing team (and not just AFK). This is on the team and the individual to stay to try and fight through it. What we've done is say that if you quit on your team, you will *definitely* be handed a loss, and forsaken all chances of getting a win.

We've taken steps to make it easier for players to gear up so it becomes less of an issue, as well as make the pre-mades get equal credits so *hopefully* the big guilds will look to that queue for competition.

I hope this helps into explaining why those changes were made. =*)
You can duel and do deathmatches (group duels) on non-PvP servers as well. I assume you know already but just clarifying. :)
The nexus frequency increase is one of the ways we've been thinking of to discourage people from zerging it, which in turn should help lag issues.

As for enchanting, I'm sorry we couldn't make what we said happen but we're doing what we can right now and will continue to look for more ways to improve it.
Hey, everyone. Treeshark here. Let’s talk about TERA.

Enchanting Improvements

First, the issue on everyone's mind is “100 percent success” alkahest. I know what we’ve said before, but I want to make clear that this isn't coming. When automatic alkahest was discussed previously, it was only on the drawing board and not developed for any territory that has TERA. After a lot of study and discussion, we made the decision to not implement automatic alkahest. We may revisit this decision in the future, but for now, there’s no 100 percent alkahest in the works. It was our fault to discuss and promise something that we weren't able to follow through on, and we’ll see that we don’t do that in the future.

I know many of you are making angry gestures at the screen right now, but the larger question remains: what are we going to do with enchanting? First, we’re going to hold more small events, like Spirit Rally, where players can get drops they want and need (such as alkahests and scrolls). Second, we’re going to increase the loot dropped in max level dungeons. And last, we’ll introduce a new type of alkahest via events that increases your chances at enchanting (every little bit helps, right?). These changes start rolling out in December.

Battlegrounds Changes

Next, let's talk about battlegrounds. We had a great turnout in the Canyon Clash tournament—a lot of good matches and intense competition, and maybe we made up some new terminologies for BG strats while we were at it! We will definitely look to do more big events like that in the future. But what about the normal, everyday battlegrounds? I'm glad you asked. Starting next Tuesday, November 20, we'll be changing some things.

First, let’s talk scoring: leaderboard scoring will go to 1/-1/1 (kills/deaths/assists). With the ease that players were getting assists, the extra point is not necessary. The points you get for win/loss will stay the same. We will also decrease the individual points you get for capping from 500 to 150.

Second, about Desperate Resolve (AKA the “Loser Buff”): there's intent, and there's actual application, and I think it's safe to say that the actual application of players intentionally losing until they get the buff is not the intent. We won't be turning it completely off, but we will extend the point difference that triggers Desperate Resolve from 1,000 to 2,000, and the buff will disappear when the difference is less than 1,000 points. The benefits of Desperate Resolve will also be halved across the board. We’ll monitor how this goes, and if Desperate Resolve continues to be a problem, we will just shut it off.

Third, earning credits: we will raise the amount of credits earned in premade battlegrounds to equal credits earned in PUG battlegrounds. We are also bringing over the credit cost reduction from the Korean version of TERA to North America as well.

Fourth, let’s address two BG exploits: players dropping from a match and players spawn-camping. Players leaving matches will now be assessed a loss. Spawn-camping is not prevented by the game—yet!—but in the meantime, if a GM observes you spawn-camping, your first offense is a warning, and each subsequent offense will cost you 200 Bellicarium credits. Don’t be that person.

Finally, you might be asking why we don't make these changes on a week-to-week basis, especially since the tournament showed that we can make some of these changes whenever we want to. The answer is simple: our seasons are 28 days, and we don't want to introduce changes like this in the middle of a season. It's better for us to look at the impact of changes over a longer time frame, and it's better for you to know that we won't just make drastic changes week to week. This is a big reason why our current season is shorter than TERA in Korea, where it is 90 days.

Upcoming Events

We’ve held a lot of small community events, seasonal events, and a big PvP event. We want to keep doing these in the future, and more often. Also in the embryonic stages, we want to start streaming play of TERA as it is going on as well. There will be more information about this going forward as to how, where, and what this entails. If you have ideas we are certainly open to them, so please let us know in the Suggestions section on the forums.

More Nexuses!

Last but not least, let’s talk about the nexus. There’s not much to say...except that we will start opening up more times throughout the week. This will start on November 20th, so stay tuned on what times are being changed/added.


Whether you’re interested in enchanting, battlegrounds, events, or the nexus, I hope you found some good news. Until next time, see you in TERA!

-Treeshark

Any of you in GM Harmonia's Masquerade Mayhem screenshots? :)
I've seen these from Reddit!

Thank you for creating these and it's very sweet of you to create the character based on your wife! :)
Indeed! :)
I see you've made it to our forums too! Welcome! ^_^

I'll echo what others said and recommend you to try different classes and play whichever you enjoy the most. Heck, try the ones you don't think you'll enjoy as well, a lot of people told me they were surprised to enjoy something they hadn't before.
*gasp* Are you constantly drinking the polyjuice potion like Professor Moody!? Who are you truly?!

:)
Stay away from personal attacks please.
Moving this to the Suggestions thread! Thanks!
If you have an issue with forum moderation, PM me and I will take a look. Moderation discussion is against the Official TERA forum rules.

As for the UI lag, sorry that I don't have an update. This is not a simple bug but seems to be a complex issue that happens on certain cases only which makes it more difficult to track it down and work on a fix. We are still looking into this but unfortunately I don't have a concrete update or ETA that you are hoping. :( That said, I will be sure to give an official update when we do hear an update on the issue.

As you already know, we also have the pinned thread in General Discussions that we've been gathering and tracking all lag-related issues.

I am closing this thread because of the heavy discussion on moderation. If you feel the need, you are welcome to create another UI-lag-related thread. But please remember to follow the Official TERA forum rules and Rules of Conduct.
The matches we have up can be viewed here.

(The fastest and most direct way is to PM one of the forum moderators or me. :) )
This thread has derailed from its original intent and is now violating forum rules with offensive content. Topic is now closed.
Please do not post images with offensive images.
teemaa on 11/13/2012, 12:03 PM - view
Minea on 11/13/2012, 09:11 AM
Nope and we contacted and communicated with their support team but there wasn't anything we could do. :(



Why didn't they save a local copy from the streamer's machine?


We had an original setup that worked during testing that did a lot of things, but as anyone watching in the beginning, it didn't pan out too well. We had to resort to Plan B and that included on sacrificing some things as well as relying on twitch for recording.

We are just as unhappy as you all that Sunday's matches weren't recorded, but Saturday's matches should be up within the next day or so. And yes we will definitely plan better in the future.
Just wanted to stop by and say great job and congratulations on representing the server! We had some good matches and we are proud of you for coming together as a server community!
There will be changes made to Desperate Resolve next week. What these changes are is TBD until it gets out of test. I will say that if you plan on thinking that this buff is a legit strat to plan for, you're gonna have a bad time.

Nope and we contacted and communicated with their support team but there wasn't anything we could do. :(
Hello everyone,

Unfortunately there was a technical glitch at Twitch and all of our recorded matches from Sunday are lost. We still have the Saturday matches that we are in the process of editing (so that they are divided into matches and its highlights instead of 1 video that's hours long), and we will be uploading them some time this week.

We're a bit bummed about this but we had really exciting and close matches on Saturday as well, and we look forward to sharing them with you soon!

Thank you again for participating in the first battleground tournament and for supporting the various teams! It was a blast!


In our first battlegrounds tournament, 16 teams went head to head in Fraywind Canyon and fought to the death—well, almost to the death. When the dust cleared, three teams not only survived, but thrived: Overpower (1st place), Man Up (2nd), and Shatter (3rd).

1st Place: Overpower

2nd Place: Man Up

3rd Place: Shatter

We designed this event based on feedback from you, the TERA community. In this way, Canyon Clash was created for you, with your help. Way to go! It was an opportunity for all servers to come together in a...let’s go with “civilized” setting. With a total of 30 matches over two days, the event was a total success full of nail-biting action. We couldn’t have had any more fun helping you make it happen, then watching the mayhem.

Thank you to all teams and players who participated in Canyon Clash, and a titan-sized congratulations to Overpower for coming out on top.

If you missed the event—or just want to relive the magic—stay tuned for footage of the matches, to be released later this week.

View the final results of the tournament on the Canyon Clash event page, if you haven’t already.
We have tomorrow's patch notes up: Patch 18.10.06a

Bugs squashed

  • Harde Mode Kelsaik's Nest loot is now back to normal. Sorry about that.
  • Cleaning up the aftermath of “Swimsuitgate” and triplicating parcels.

For Canyon Clash Participants

: Door prizes to all participants of the battleground event will be delivered on Tuesday. Please check both parcel post (for game items) and Item Claim (for cosmetic items). All players are getting the following items.

  • 10 intricate identification scrolls
  • 10 master enigmatic scrolls
  • 15 refined alkahests
  • 15 master alkahests
  • 1 glitzy mask
  • 1 William Tell red apple
  • 1 William Tell green apple
A lot of crazy battles took place over the weekend, but ultimately Overpower emerged victorious over Man Up in the final round. Thank you to ALL the participants of this tournament for helping make the tournament go so smoothly. We here at EME had a ton of fun hosting and hope you all had fun playing and watching.

We'll have replays of the matches up sometimes this week.

The results are:
1st place: Overpower
2nd place: Man Up
3rd place: Shatter

Please see this page for full results.

Prizes for the top 3 teams, and doorprizes for everyone, will be handed out on Tuesday.

Thanks again!
-The En Masse Team
I really encourage you to read the official forum rules on calling out others and discussing moderation action. :)

I closed your topic because the question has been answered (me along with other people) and it was getting derailed.
We'll start our championship match to decide the 1st and 2nd places at 1 p.m. PST! Join to watch the stream and chat with us! :)

Yes, you need to create 8 characters to play 8 classes. :)
:)

If anyone wants to join us on the twitch channel, we're in chat watching the stream together!
Nice job compiling the links for everyone!

We will start today's matches soon at 11 a.m. PST today! :)
We'll have them again, they are all clumped together and long so we plan to have the divided highlights. :)
Diver on 11/11/2012, 06:11 AM - view
My favorite part was Tonka "I GOT THIS" he was wearing starter gear. Hope it was souped up.


Nope, I just made that character for the camera on the stream and didn't have time to gear up. The regular attacks were hitting me for about 500,000 damage haha
Well let's clarify this was on the Canyon Clash event server. :)
Thank you to all the participants of the Canyon Clash Tournament that played today! A lot of pretty epic matches that we were able to stream on our Twitch stream. You can view that stream on our Canyon Clash page here.

The remaining matches are:
Sunday 11am Pacific
Winners Bracket - Overpower vs Man Up (winner goes to 1pm match)
Loser's Bracket - Secret vs Shatter

Sunday 12pm Pacific
Loser's Bracket - Winner of Secret vs Shatter against the loser of Man Up vs Overpower

Sunday 1pm Pacific
Championship* - Winner's Bracket Finalist vs Loser's Bracket Finalist

If the Loser's Bracket Finalist wins the match, they will play again due to the rules of a Double Elimination Bracket.

Thanks again!
Seance on 11/10/2012, 09:41 AM - view
I originally bought my daughter the Tera CE edition, but she didn't play much and cancelled after the free month. She wants to try Tera again, but isn't sure she'll stay.

Is there any way I can convert her CE to the free trial Discovery edition so she can try the game again until level 28? Or will she have to make a new account? The Discovery FAQ didn't seem too clear on that.


You will have to make a new account to play the Discovery Edition
Welcome to TERA, Cymech! I see that you're all settled with a guild and server! :)
You all did great!
Thank you for watching the matches! It's been really intense! We'll stream our next Canyon Clash Match soon. :)
Locking thread due to necroposting. Respect the dead!
http://www.twitch.tv/enmasseentertainment

We will be streaming Touch Fluffy Tail vs TheLegion this morning :)
I'll make sure that our writers see this thread. :)
Please try again :)
Players are in the server, but now, new logins aren't being accepted. We are actively working on this.
We've been working on a fix to remove the the inaccurate parcels. This is currently in testing but if it goes well, our goal to implement this sometime next week.
It's always difficult to lose someone you care about, we are sorry to hear this news. Our thoughts are with the family and friends. :(
We're ironing out some kinks, please check back at 2pm.

Sorry for the inconvenience.
I feel let down Xicor...let down!
Some technical difficulties. We are resolving now, will keep you all updated.
The Fyrmount Server will be open for Canyon Clash participants only from Friday, 11am Pacific, to when the tournament concludes. This is just for prep, as the tournament will start as scheduled on Saturday, 11am Pacific.

Participants will be able to access the server just by going to the server list and entering it normally.

Non-participants will not be able to access the server.

If you are having problems accessing this server please contact community@enmasse.com directly with your character and team name.

Thanks!
There was a misprint in our patch notes when we announced these as BOP. We've confirmed that they are supposed to be BOE. If that changes down the road we will let you know.



Yes you can post it here. Most of it was posted in news and announcements, but yeah it's fine.
Yep, this is one of the requested features from our community. :)

In the meantime, we have a workaround.

Minea on 10/19/2012, 03:48 PM
Hello folks, this would be a good addition and we are aware of the wish. Unfortunately though, we are unable to set up a concrete plan to implement this at this time due to functional limitations.

We'll keep our community's wish in mind for the future but in the meantime, please utilize our Support team to gift friends and family. :)

*snip*


SupportGuru on 10/19/2012, 06:04 AM
While we don't have a gift option in the store; you can gift items and bundles. You can purchase it on your account, claim the item from item claim and then contact support. We will transfer the item or bundle to whichever character you would like.

We talk about this some more and the restrictions here: https://tera-support.enmasse.com/app/answers/detail/a_id/525
Good luck everyone!
I hope you all get a chance to log into Fyrmount tomorrow and prep. I'll be in there throughout the day and so will some other GM's if they have the time.

Have you all gotten the information that's been sent out via e-mail? (to the team leader, or whoever submitted the team)

And good luck in the tournament!
Welcome ZeroSoulreaver. I hope you enjoy your stay as well!
It will be available at 11am Pacific on Friday morning.

It is on the server list for final set up :).
SalieriVoo on 11/08/2012, 03:38 AM - view
Treeshark on 11/07/2012, 09:30 PM
Incorrect. New users can click on "My Account" on the top right and access the page I am talking about.

Or they can go here: https://account.enmasse.com/users/account.

Or just get it here: http://download.enmasse.com/TERA-Setup.exe


Sure i can go to "my account", but instead of having Tera, i have a "Add your first game".
When i click on it, i just have the choice to buy Tera (but you already understood that i wanted to try it first :p )

Maybe i am doing something wrong, but i really don't have the download link on "my account" with a trial account.


Hey Salieri, please contact support and they will take care of you.
The team captains will decide who the alts are. The list of 20 is the pool your team can choose from for each match. Think of it as a bench.
Let's try this again but this is a warning for derailing/trolling others.
Yay, Devvy! Glad you like the controller! Looks like you're all set for relaxing(?) evenings in winter. :D
Oh gosh, my horrible handwriting! ^_^;;

Happy to hear the package arrived safely!
Locking thread: Too many arguments, trolling, spam going on.
We have temporarily set up an additional server for event-related purposes: Fyrmount.

Fyrmount was created to host this weekend's Canyon Clash battleground tournament and it will become available only to the tournament participants.

See you at the tournament!
Good! We will only bite when they ask. :D
Lancelot,

We don't have a black and white policy on this, which is why I cannot quote it for you. What we do is look at every situation and make the decision that is most appropriate. In the case of a clear mistake between two members of the same party, with both consenting to the transfer, we are happy to help. Even in these cases however, there is a degree of investigation and verification that has to occur on our end. Our intent is not to make players jump through hoops. We do this to ensure we are doing what is right for that unique situation.

Hope this clarifies things, but if any other info would be helpful, please feel free to PM me.
changes are coming. That is all I'll say :) It may not be everything you want, but some of it!
ElvenLove on 11/08/2012, 09:35 AM
Please En Masse, I do no want whatever 'Happy Cloud' is on my computer, or my new computer, when I want to play the game again. I don't care if I don't get to play right away, I'd rather wait than download a 3erd party program.

Can the game be downloaded the old way? Can you please, please make it so that it can?



Yes, you can log into your account at account.enmasse.com and choose the download button. This will install the TERA launcher, and download the entire game before you can play.
Hi Everyone,

I want to make sure there was no confusion with this, because upon checking, I can see that I actually assisted with this transfer on 11/6. Lancelot, it does not look like you received notification of this when it occured, as I was working with the other party member. For that, I apologize.

In regards to item transfers, we don't have a "one size fits all" policy. If it is an honest mistake, we can generally help with this type situation. We do, however, receive contacts from players who are simply trying to get around the bind-on-pickup functionality of the game, by asking us to transfer items to characters that were not even in a position to get the drop (such as alts or other guild members). These are the cases where we have to deny the request.
Incorrect. New users can click on "My Account" on the top right and access the page I am talking about.

Or they can go here: https://account.enmasse.com/users/account.

Or just get it here: http://download.enmasse.com/TERA-Setup.exe
We added this as a way to get players into the game faster after only downloading a few gb, instead of around 25. We realize there are bugs on it and working to fix them, however we don't have an ETA on it yet.

If users wish to download the old way, they can do so by logging into account.enmasse.com, and clicking on "Download Game" next to their game account.
@Isojuu - Sorry, we know you are not on Cue's team anymore. Cue has yet to update us with his final list.

If you have questions regarding the roster, please email community@enmasse.com, as that will be the quickest way to resolve anything.

PUPPIES!


(Thank you for the sentiment, but you guys know about the forum rules! :) )