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@Lagging, I've replied to your PM but I'll post some of the info here for others as well.

1. If you changed your level 15 character's name (that was created before 10 a.m. PST today) to Guap.Levelup, it won't work. In order to qualify for the .Levelup test event, you need to "create" a character that has a name with .Levelup ending.

2. The script will start to run very early on Monday, and in order to qualify for the test event, the .Levelup character must be created between Thursday, September 19 at 10 a.m. PST and Sunday, September 22 at 11:59 p.m. PST.
Hi SangueNoOlho,

Are you sure it started over and wasn't checking the files for progress? Sometimes this process can take a while. Whenever your PC shuts down while you're downloading you run the risk of corrupted game files, so it's possible that you will need to re-download a few files as well as finish the remaining portion of the download.

It's also possible that you have more than one TERA game installation on your computer. Our streaming installer and the traditional launcher do not use the same file location, so it's possible you started up the wrong one.
LOLUS on 09/19/2013, 02:38 PM - view
This is a great event and changing the rules for 1 elegible char per acc that is older than the event is awesome, me and my brother play together, and lvling up a healer is so painfull that we almost giveup.

Well i hav a question, i created a mystic today with "name.Levelup", if i change my mind and want another class or race??? can i delet her and make another char elegible for the event?


If you change your mind, simply delete the existing one and make a new one :) You can change your mind all you want, just make sure to make your final decision before Sunday 11:59pm.
Hey guys,

This Friday I'm going to dust off my RP skills and check out the awesome "End of Summer" event. I will be doing my very best at going through this stuff in a classical RP style, reading the dialog aloud and more!

I am not a very good RPer, so come watch me do my best and screw up everything (as per usual).

We will be live at 3pm Pacific this Friday on our official Twitch.tv channel: http://www.twitch.tv/enmasseentertainment.


Edit: Stream is over! Catch the full cast here: http://www.twitch.tv/enmasseentertainment/b/463725911


-Tonka
Edited by: Tonka about 1 year ago
To clarify what will happen if you are caught kill feeding, or we determine that you were kill feeding.

  • Your killing spree credits will be zeroed out.
  • Your ranking will be removed
  • Items you purchased with your credits will be removed from your character
  • Additional actions such as suspensions could also be applied to your account
  • Edited by: Solomon about 1 year ago
    To clarify what will happen if you are caught kill feeding, or we determine that you were kill feeding.

  • Your killing spree credits will be zeroed out.
  • Your ranking will be removed
  • Items you purchased with your credits will be removed from your character
  • Additional actions such as suspensions could also be applied to your account
  • (Hey all. Thanks for keeping this in-depth thread mostly constructive. Let's remember we're all here to better TERA and our community and chill a little bit. Thanks. :) )
    Seems like an exciting event! Good luck! :)
    Actually we had Knoxxer, WallyPark and I roleplay on CH before with a plot and everything! :)

    And yes, Mr. Tonka says he'll be on CH!
    Hello Mina,

    We have some FAQ pages that may help with the issue (especially the bottom half). But I'd say definitely try other browsers. Hope it helps!
    Looks like you guys had a really great spot for the summer festival! Love the waves at the beach. :)

    (Maybe the image links are for resized images?)


    So you've played through your favorite new dungeon a few times, and now that you have it down, you've been waiting for a way to share your knowledge with the world.

    If that's you, you'll love our new contest. Send us an instructional walkthrough video for one of our four new dungeons (Wonderholme, Channelworks, Kezzel's Gorge, or Shattered Fleet), and you could win a video card and some of our new steampunk gear!

    Submit your video by 11:59 p.m. PDT on October 6.

    Prize:

    One winner will be selected for each of the new dungeons included in the Dungeon Assault update. The winner will receive one (1) AMD Radeon 6870, a steampunk costume, and a steampunk hat.

    Instructions:

    1. Create an instructional video on one of the 4 dungeons released in the Dungeon Assault update.
    2. 720p or better quality required for the submission.
    3. Your video must be no longer than 45 minutes in duration.
    4. Include only TERA music in your submission. Any video using copyrighted music will not be eligible for this contest.
    5. Upload your video to YouTube.
    6. The title of the video should include the name of the dungeon.
    7. In the description of the video, please put in your character and server name.
    8. Submit your entry by e-mailing community@enmasse.com with the title “Dungeon Assault Video Walkthrough Entry.”
    9. This contest is for players in North America only, excluding North Dakota, Vermont, Connecticut, Maryland, and Quebec.
    10. All standard En Masse Entertainment contest rules apply.
    11. All submissions will be judged by a panel of En Masse employees. They will be judged on their instructional value and overall quality.

    Some tips to increase your odds of winning:

    • While you can show the entire dungeon, it’s best to show only moments that are interesting or important in some way.
    • Provide commentary in your video. Hearing you describe what's happening goes a long way.
    • Use a quality microphone. Static or echoing is very distracting and ultimately decreases the quality of the video.

    Time's passing you by, so grab that group and head to your dungeon of choice!
    Hello,

    We do our best to process all of our Support Tickets but unfortunately we can't meet the expectation of our players sometimes. Our current response time is around a day, and we'll always continue trying to decrease the turnaround time. The En Masse staff who frequent the forums are not Support Specialists though, and our Support Team responds through the designated means of support communication which is through our Support tickets or Live Chat (unless there is an issue that prevents this, of course).

    I'm glad our Support Team has resolved the issue and I'll close the thread now. Also please remember to keep all of your posts civil and respectful. Thanks.
    If you have questions or feedback on our Support, please let us know through a ticket. We're all humans and we can make a mistake too, so we'll review what happened and try to resolve the issue as best as we can. Thanks.
    Hi guys,

    You should not need to reinstall the game. Just give the launcher another chance to run, and if you still have this issue follow the steps in this FAQ:

    http://support.enmasse.com/tera/unknown-file-error

    It's also always possible that this error is being caused by an actual memory issue, and our support team is happy to assist you with troubleshooting it if the FAQ steps do not work.
    Hi Sp00s,

    I see you are currently working with a GM to resolve this issue and are on the right path. Hang in there!

    I just want to clarify for anyone else who has the same issue that the response Sp00s received is not correct, and this is something a GM can assist with. If you are having the same issue, please review this FAQ:

    http://support.enmasse.com/tera/we-are-having-a-problem-with-our-payment-partner

    In the end, you may need to contact our support team for assistance, but there are some steps you can take to resolve the issue yourself as well.
    Hi Cravey,

    Are you still unable to log in to your character? Does your screen just get "stuck" at 5%, or does it crash while loading?
    Hi MRK,

    Can you try another web browser? This has been working for players who encounter the "1 error" problem when trying to log in. Let us know right away if it does not allow you to log in!
    Hi SoulBlazw,

    I see a GM has already resolved this issue, but I just wanted to make sure anyone else who is stuck on a story quest knows what to do.

    If you get stuck on a story quest, please contact our support team and be sure to specify what character, server, and quest you are stuck on. A GM will be able to assist you!
    Hi guys,

    If you're stuck at applying patch like that, then you probably need to remove your launcher.version files and EN.version files. When you run the launcher again, it should download the correct files and update. The steps for that can be found here:

    http://support.enmasse.com/tera/unknown-file-error

    If that doesn't resolve the issue, let us know.
    Hi Darkjungle,

    This may sound crazy, but can you try right clicking the TERA-Launcher.exe and running it as an administrator? Sometimes the "not enough disk space" error is a bit of a red herring and this is the real culprit!

    If you know that you have enough disk space available that's absolutely my first recommendation for troubleshooting. If running as admin doesn't resolve the issue, can you contact our support team directly for assistance? They'll be able to perform a much more in-depth review of the issue for you: http://support.enmasse.com/tera
    You can get materials to make new tanks by completing the daily quests at the Festival of the Sun. There are 3 pieces, 1 from each daily quest. Then you buy a toy kit from one of the NPC there to assemble your toy tank.
    I've seen a few other people with the issue and resetting the dungeon solved the problem. It is an inconvenience but that's the current work around.
    If players are found to be trading (and we have our ways, not just player reports), they are issued temporary bans. This punishment gets more severe after repeat offenses. Reporting definitely helps and there is no reason to stop doing that.
    They come out Thursday.
    Crotch monkeys aside, I don't know which chest piece you're referring to. Could help.
    ShinryuMasaki on 09/16/2013, 03:15 PM - view
    I've checked that link a few times since it was posted, but I have yet to see anything on it. All I get is this:


    Strange, well I switched the link out. Try this one: http://goo.gl/8xREJa
    Hey guys,

    We did say the 2013 swimsuits would be available till the 15th, but with the Festival of the Sun and Beach Party events (these are summer-themed), we wanted to extend the availability a bit for the in-game events. We've already announced it on Twitter but we'll also note it again. Thanks.


    TERA is proud to present two exciting new events for the end of summer:

    Festival of the Sun
    Journey to Balder’s Refuge and help the Consos Clan get their temple back in order:

    Fight off the Monsters
    From sloths to ghilliedhus to snakes, your first trip through the festival’s quest line finds you winding your way through the many rooms of the Temple of the Sun, taking out the inhabitants that have moved in.

    Temple Cleanup
    Later, when you go through the temple again, you’ll be tasked with helping clean up the mess—droppings, garbage, and graffiti are all fair game for this group of daily quests. Help the Temple of the Sun shine the way it was always meant to.

    Ice Treats
    If all that work gets you ready to cool off with a snack, you’re in luck—as long as you don’t mind doing a little extra work first. You can make yourself a sweet iced dessert, just as soon as you finish a questline to pick up all the ingredients.

    The daily quests are randomized, so you won’t know what you’re in for on any given day until you log in. Festival quests are for characters level 58 and up. The festival starts September 17. Check back every day to see all the quests while the festival is still here!









    Beach Party

    Visit Dragonturtle Beach to soak up some sun and play some beach games. Don’t forget to pick up a 2013 swimsuit to wear on the beach before they're removed from Valkyon Outfitters and Valkyon Outfitters Online on September 20 at 11 a.m. PDT.

    Splash Cannon Mini-Game
    You can find the splash cannon mini-game on both shores of the party—they’re on Dragonturtle Beach and Kerozen Isle, respectively. Speak to the mini-game coordinator, and shoot water at the demons out in the surf for points.

    Watermelon Mini-Game
    These watermelons sure are mouthy. Speak to the mini-game coordinator to tie on a blindfold and get to smashing them. Don’t confuse them with the barrels, though—they sound just like the watermelons, but don’t give you any points.

    Sandcastles
    Fill your pockets with sand—intentionally, this time! Grab sand from around the beach and build as many sandcastles as you can. Build enough, and you can get magic items that let you build sandcastles anywhere—permanently.











    The beach party starts on September 17 (after maintenance). We’ll make summer last as long as we can, but it's on the way out. Get some sun while you can!

    Note: While the mini-games and sandcastles are available to all levels, any quests associated with the beach party are available only to characters level 48 and higher, so level up quick to be sure you don’t miss out on any of the fun!
    We made a mistake with the Wonderholme achievement, we're sorry about that. :( We'll try harder to get the correct information out next time but we won't be reverting the achievements back.

    As for the body part sliders, they work in our latest build, but we still haven't made a decision on how they will become available in game. When we do decide, however, we will be sure to let you know.
    Your forum suspension was due to repeated personal attacks. That is against the forum rules. :(

    Also please note that creating/using an alternate forum account or discussing moderation action is against the rules as well. If you have any questions on moderation, please PM me after the suspension duration or contact our Support Team to reach me. Thanks.
    Hi Nitemaredan,

    Thanks for letting us know this new instance is causing trouble, is there anything more specific you can tell me about the elements that are difficult to differentiate? If you can add some screenshots or examples, that would be really helpful. I can't make any promises about changes, but this is exactly the type of feedback we want to make sure gets to the game developers. Any additional information you can provide would be appreciated!
    @Awakened,

    Sounds like you might be using the wrong email address, one that does not have a copy of TERA or any characters. You can't use a serial code that was previously used to activate a copy of TERA, so you'll need to work with a GM through your support ticket to recover the correct game account with your characters.

    @Rengaku,

    Only a player can delete a character, a GM cannot do this. If you have more characters on your account than you are able to access (such as after the server merges) you'll be prompted to delete them before logging in until you reach the number of characters you are able to access on your account. If you purchase an additional character slot, a GM can assist you with restoring the third character to your account! :)
    Hi Araina,

    Welcome back to TERA! Can you try the steps listed in this FAQ? They are very good at resolving this issue and getting your game client up to date:

    http://support.enmasse.com/tera/unknown-file-error

    If they don't resolve the issue, please contact our support team and they'll gladly look into the issue for you!
    The carpet mount is obtained by completing achievements for the Festival of the Sun.

    Check your achievement list and complete the "Shouldn't a Festival Be More... Festive?" achievement to receive the Festive Carpet mount.
    WayneChaw on 09/17/2013, 03:29 AM - view
    its strange, you get no results if you search "zenith treasure chest" but if you just search "treasure chest", then it shows up


    This should be fixed with today's update.
    Cheg on 09/17/2013, 09:50 AM - view
    Try finding the Loyal Bow. "Loyal" doesn't see it. They must have to manually add names to the broker search list - most new stuff doesn't work, probably because someone would have had to have done some work first.


    Thanks for letting us know, that will be fixed with next Tuesday's maintenance.
    irgizmo on 09/17/2013, 10:40 AM - view
    where do u go to get the quest for the carpet mount??


    The quest requires you to be level 58, talking to the Festival popos in major cities, and he'll teleport you to Festival of the Sun at Tree of Wisdom. The quests are obtained from the NPCs there.
    Are you referring to Squalid Temple?

    The [Event - Daily] Dust Never Sleeps' quest objective is in the last room of Squalid Temple.
    Edited by: Aliila about 1 year ago
    Here's a FAQ on the issue. But if you continue to have problems, sending in a CS help ticket is the best way for us to help you with the issue.

    http://support.enmasse.com/tera/error-ffff-ffff-fatal-client-exception
    It should not be shareable any more with today's update.
    If you can list some specific items that you cannot search for it would be easier for us to fix them.

    Thank you for letting us know.
    Summer doesn't last forever...

    calebbryant on 09/17/2013, 11:39 AM
    How can I obtain more Balder's Triple Charms? And how do I spawn more toy tanks? I ended up buying the toy tank kits but I don't have the materials to build more tanks.


    The Balder's Triple Charms are obtained from quests... daily quests... so it'll require more than 1 day. Same for the toy tanks... if you do the dailies everyday, you will have the materials to create a toy tank every day. To create a toy tank, you'll also need to purchase a Sun Tank Kit from the NPC Todram in the Festival of the Sun.
    Edited by: Aliila about 1 year ago - Reason: Updated with more info
    We are investigating this issue right now. Thank you for letting us know.
    It's only Tuesday... there's more than half of a week left...
    All our versions will have mechanical arms on it. I don't know why the K-Tera promo images do not, but they are not our images.

    All of the costumes and weaponsets come out on Thursday. As you may have seen, our socials have giveaways for temporary ones.

    They were made for us, but that doesn't exclude other TERA regions from selling them.
    Edited by: Treeshark about 1 year ago
    @OP, I'm sorry to hear you feel that way about the elins in TERA. Fortunately, TERA also offers a variety of other races to play, all with different racial skills as well (such as high elves' full MP recovery or baraka's full HP recovery).

    Also while it's good to express your thoughts, let the dead dogs lie please. And currently we have no plans to re-work any of the TERA's races.
    This is not TERA-related or focused on TERA. This also doesn't help build our community. :(
    I'd be interested in seeing some pictures as well. Share them please! :)
    This is most often caused by some other program interfering with TERA - often by Antivirus programs.

    Specifically, the most common one I see come through is IOBit Malware Fighter. If you have it installed, you'll need to uninstall it before TERA will start.
    Hello!

    Account bound mounts go in the right tab in the Item Claims UI. Please see the graphic in #4 in this link:
    https://tera-support.enmasse.com/app/answers/detail/a_id/339/~/how-do-i-claim-my-premium-services-and-purchased%2Fpromotional-items%3F

    Please let us know if this doesn't resolve the issue.

    -Treeshark
    We will have a nice group shot on our store for all race/gender combinations. We try to comply as much as possible on our twitch streams as well to show them off.

    Which BTW you all should check out today at 3pm Pacific! ;)
    We are aware of this -- Treeshark (TERA Producer) responded to this issue here: http://tera-forums.enmasse.com/forums/general-discussion/topics/Map-Spamming-in-Battlegrounds

    Until we get a fix in place you can avoid this by having the mini map up and dragging it off to the side of the screen.


    The latest update brought with it four new dungeons, and all the cool kids are going to be there. So what’s holding you back? It’s your level, isn’t it? It’s okay—we understand. That’s why we’re offering XP boosts at half price all weekend long!

    From 11 a.m. PDT on Friday, September 13 to 11 a.m. Monday, September 16, you can buy XP boosts for 50 percent off the usual price from both Valkyon Outfitters and Valkyon Outfitters Online.

    • 50 percent XP boost (1 day)
    • 50 percent XP boost (7 days)
    • 100 percent XP boost (1 day)
    • 100 percent XP boost (7 days)

    Remember, you can use these XP boosts any time—but the sale ends Monday!
    Hello there,

    I think the best way would be to submit a Support Ticket. Especially because the error message is not in English, please make sure to attach the diagnostic report (there is a blue link between the two text windows)!
    Hi there,

    It seems like our sites are working properly. Could you try using a different browser? In the meantime, you should be getting an email from us shortly.
    Heya Asunai, nice poster! *swoons for the male high elf* Unfortunately we couldn't host all of the several hundreds of entries on our Facebook album. But please feel free to share it on Facebook (I think others have done so too) as you did here! :)
    Confirming that this does not work. If you delete the character the item is soulbound to, the item cannot be used by any character. :)
    For some extra posters submitted, check out the following link to Facebook: http://goo.gl/8xREJa

    Make sure to like our facebook page as well :)
    Edited by: Tonka about 1 year ago
    Really great screenshots, thanks for sharing! :D
    (I'm moving this to Off-Topic as this is not TERA. Please remember that this is the official TERA forums. Thanks!)
    Such a great idea! *applauds* :)
    As previously stated, if you see any inappropriate behavior, report them whether it's in game or on the forums. We will do our best to make everyone feel welcome in the world of TERA.

    This thread ends here, folks.
    As i4ybrid said, please check your Item Claim as it was delivered there. This is also the case if you purchase any items from Valkyon Outfitters. :)


    The troops needed motivation—and you rolled up your sleeves and got to work! After reviewing nearly two hundred creative and inspiring entries, we selected just three to ride home on Ember, the fiery, stamina-restoring struthio mount, and three more to receive Peep, the violet struthio mount.

    Josh Fulmore of En Masse’s own Creative Services gave his input on each of the submissions—take a look!

    Top Three Winning Images

    Paer, Mount Tyrannas



    Inspiring poster design. Great art deco style! The subtle use of color is very impactful and draws
    the eye nicely.

    Shinshibukai, Mount Tyrannas



    Good composition with clean tonal work on the characters. Very vibrant and exciting. I’d enlist!

    Aesa, Mount Tyrannas



    The shapes and silhouettes show a solid understanding of composition. The use of color is subtle and very reminiscent of Kaiator’s palette. I could see this hanging on the walls of Kaiator, and it
    would fit right in.

    Runner-Up Images

    Poutine, Mount Tyrannas



    Color choice and character treatment is fun and interesting. Great reference with historical
    political posters.

    Gambal, Mount Tyrannas



    Nice use of the Alliance colors. A really nice job working with texture to make the poster feel real.

    Ryaichu, Mount Tyrannas



    This would certainly catch the eye of any passersby. Very epic—Kaiator’s Iron Fist would get some
    real badasses with this one.


    Thank you for all of your amazing entries! We truly love seeing the devotion and time spent on each of your submissions.
    This isn't properly implemented/started yet, so it may be best to wait for the festival's official start.
    (Moving this to Off-Topic)


    Do you love steampunk? Gas masks? Huge pistons you can wear on your arm?

    Announcing steampunk costumes and weapon skins, available to every race and gender! Costumes come in classy black or dyeable white, while the rare versions of the weapon skins are all powered by steam!

    Learn how steampunk costumes came to be in this short comic.



    Steampunk costumes and weapon skins arrive in Valkyon Outfitters and Valkyon Outfitters Online next week!
    Hi SweetiePants, thanks for letting us know you've resolved the logging in issue! Glad to hear you're back in game :)

    For anyone else experiencing a similar problem, check out this FAQ as it tends to fix that type of launcher behavior:

    http://support.enmasse.com/tera/the-login-page-constantly-refreshes-website-or-launcher

    Hope that helps!
    Hi Runespider,

    There are a few ways to get stuck on this quest and a GM can assist you with resetting it if you contact the support team with your character and server name. However, you may also be able to resolve the issue yourself if we can figure out how you're stuck!

    Do you have both the messages and the decryption device? Have you already decrypted the messages? What does the NPCs dialogue say?
    Tempest Reach is currently available to be logged into, so if you are currently having an issue, please clarify what you are experiencing or make a Support Ticket so that we may assist you further.
    The NPCs are in the city to hint that there is a festival coming to TERA. Also some of the events may require you to be a high level to participate. Might be a good time to catch up and put those XP boosts to good use :D
    Alright, the main post is updated and Swooo has the correct amount of o's in it now!

    I know first come first serve isn't the best method, so I apologize to those who really wanted to come but were a bit to late :(

    Either way, I hope you guys jump on Twitch and watch/listen to the madness!
    There will be an email outage this Saturday (9/14) between 1pm - 5pm pacific. This will impact any emails requested from our account sign up and account management systems. This includes account registration, password reset, and account armor emails.

    During this time your requests for these emails will be logged, and once the outage is over we will send those emails out. Please note that account armor has a 30 minute time limit. If you request it at 1:30pm and receive it at 5:01pm it will not be valid.
    This is a known issue that we're keeping track of, thank you. :)
    Edited by: Harmonia about 1 year ago - Reason: Too slow, Minea!! <3


    A mighty giant terrorizes a trade caravan in Frontera…

    Massive beasts take over an ancient aqueduct in the Veritas District…

    A merchant fleet runs aground off the Jagged Coast…

    A lethally whimsical castle magically appears in Balder’s Refuge…

    And all of them need heroes to get in there and sort things out. Adventure awaits—answer the call!

    Visit our dungeon assault page for all the details.


    If sunshine isn’t your thing, this weekend’s sale is made for you. All our dark side weapon skins are 50 percent off in Valkyon Outfitters! Show them you have it made in the Shademaker. Or put that final Nail in the Coffin. These deep discounts on the dark side start Friday, September 6 at 1 p.m. PDT and end Monday, September 9 at 1 p.m.


    We’ve compiled everything there is to know about the four new dungeons (Wonderholme, Channelworks, Shattered Fleet, and Kezzel’s Gorge) and the loot you can find in them, along with information about new gear sets you can put together. We’ve also outlined all the changes to alliances, existing dungeons, classes, equipment, battlegrounds, and reputation—along with miscellaneous changes and bug fixes.

    TLDR: Patchnotes! Prezzies!

    To see everything we’ve done, check out the latest patch notes.


    Looking for a new challenge? TERA has four fresh new dungeons full of fierce beasts and fiendish puzzles, all waiting for a hero brave enough and clever enough to face the full fury of evil…and prevail!

    The Channelworks (3 players): Venture into an ancient waterway to do battle with a raging cyclops.

    The Shattered Fleet (5 players): Board a tangle of wrecked freighters to recover a priceless cargo. Battle fearsome monsters to locate the missing crew…and uncover the awful truth.

    Kezzel’s Gorge (7 players): Battle a marauding giant through a narrow ravine. Set the traps, fire the cannon, and claim the reward!

    Wonderholme (10 players): Test your skill—and your sanity—in a fantastic castle created by a mad prince. Battle bosses, solve puzzles, crush minions, and rescue the hapless Aliss from the clutches of the Bandersnatch!

    Also, from now until Thursday, September 12 at 11:59 p.m., log in once a day to receive a 1-hour 100% XP boost (max three)!

    Why wait a moment longer? These new dungeons are ready and waiting for you right now!


    Struthio mounts are now available! You can get yours from Valkyon Outfitters and Valkyon Outfitters Online, as well as in special “birdcage” loot boxes.

    You can purchase either Squawk (the purple struthio mount) or Blaze (the fiery struthio mount) as an account-wide non-tradeable permanent mount.

    Want a mount that replenishes your stamina while you ride? Unbox Fiery Birdcages and Violet Birdcages for a chance to win the special struthio mounts Ember or Peep, respectively.

    Your struthio awaits!
    Hey all,

    Off-Topic discussions are all good, but I'd like to remind you that this is the official TERA forums. You still adhere to all of its guidelines except the topic. Even then, this place exists to help grow and contribute to the TERA community. At this point I am not so sure if that's the case, especially with how the discussion is evolving. There are other places on the internet that are more suitable for this topic as well. :)

    Thank you for your understanding.
    We don't know yet other than it will be soon. :)
    Hello OP,

    I'm sorry to hear your negative experiences. :( We try to create a positive environment for our players but we need to continue trying harder. If you see anything inappropriate, please report it so that we can take moderation action. Even without a screenshot, just give us as much detail as possible (character/server name, approximate time, etc.) and we'll investigate! Thank you.
    Hi Rusar,

    Do you mean your 7 day Dragonette pet? This was a welcome gift from TERA for creating your account and has expired.

    If you want a permanent version of the Dragonette, you can find that in the store or on the trade broker! Hope that clears up any confusion.
    Hi guys,

    This is one of the items listed in the known issues thread that you can find here:

    http://tera-forums.enmasse.com/forums/general-discussion/topics/v22-Patch-Known-Issues-

    Keep an eye on it for any updates!
    Hi KrisyB,

    This is one of the known issues since Tuesday's patch. You can read the full list here, and follow the thread for any updates:

    http://tera-forums.enmasse.com/forums/general-discussion/topics/v22-Patch-Known-Issues-
    Hi GTSimmo,

    What Wade001 said is correct! This is a known issue with the new patch.

    You can also follow a thread on the current known issues here:

    http://tera-forums.enmasse.com/forums/general-discussion/topics/v22-Patch-Known-Issues-
    Hi Rusar,

    I did verify that the pet you claimed is the 7 day variety. I am going to lock this thread, and a GM will respond to you directly via your support tickets since this involves personal information that must be kept private.

    Look for that email response!
    Hi Breezeh,

    What do you mean by "all glitched up"?

    Resetting the chat window to the defaults tends to resolve most issues. Can you click on the gear on the upper left corner of your chat window and give that a try?
    Ah, now that's a problem!! Glad the reset cleared it up though :)
    Hi TeraPlayer1973,

    Sounds like you asked the quest NPC for a replacement quest item but already had one! Can you discard the existing quest item so that he's able to replace it for you?
    Hi Hrbcool,

    Can you try the steps listed in this FAQ:

    http://support.enmasse.com/tera/unknown-file-error

    If these steps don't resolve the issue, please contact our support team for troubleshooting assistance.
    Hi guys,

    This is one of the known issues since Tuesday's patch. You can read the full list here, and follow the thread for any updates:

    http://tera-forums.enmasse.com/forums/general-discussion/topics/v22-Patch-Known-Issues-
    As we showed last Friday on twitch stream that the new steam punk cosmetics include all race/gender and complimentary weapon skins :) They are coming very soon.
    Please send in a help ticket to customer support, I'm sure they would be happy to assist you with the issue.
    The only way to preview items right now is go to the broker and search for the item you want. If it's already in the broker, you can press ctrl + right click to try them on.
    We will hand them out in a patch next week. That UI with Muhrak won't be useful until then.
    It will be the Nightforge equipment. Nightforge will have a separate PvP and PvE set.
    How long are you waiting at the black screen?
    This is an issue for all regions and BHS is aware of it and agree at the annoyance factor. No ETA on a fix.
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