There are currently two issues in CoF, one is the intentional reset and the other is a random one that's not reliably reproduced. We are taking action against abusers of the intentional bug as mentioned, taken away the team's rewards and will continue to take action. We're working with BHS to address both of the CoF issues and will update you with more info when available.
(As for the moderation, please contact us directly if you know how a bug works as stated in the rules.)
Ahh ok. So the boxes will remain in the outfitter forever?
The count is at nine, my problem is my original email account can no longer be accessed, And i have recently upgraded comp's as you may be thinking by now, Im required too verify my new device if there is any other way too solve this problem aside from sending ticket's every 20min's please let me know :)
EME answer tickets on business hours, so don't expect a same day answer if you sent your ticket in after 3pm lol.
If it's really urgent, you can try live chat next time.
Starts at 11am, posts to community at 2pm.. Awesome.. Someone not get the memo?
I can "log in", but as soon as I press play, it gives me the json error.
i can't login and when finally i'm able to login, i get 'unable to determine current version'... -.-
After about an hour of purchase I received my item in the item claim. Just to let you know!
Well, I tried to submit a ticket, no luck. It kept telling me "The queue can't be blank", even though it wasn't. I left and came back and tried again. Still same error. And now I am frustrated. *sigh*
Thank you for the update, and I'm glad the provider isolated a problem. This does explain why it seemed anecdotally that most of the people with the problem were coming from certain parts of the world (particularly Europe seemed hardest hit; the broken node was probably in the global cluster).
If you ever have the ability to make an improvement to the launcher at some point, perhaps there could be some sort of way for someone to override the node they're connecting to if so-directed by support. Essentially an alternative to the hosts file method, which is difficult for non-technical users for many reasons. It would be nicer if the launcher could present a list of possible download servers... but I realize this adds its own share of complications and implications. Or alternately, even just a single "patch-alt.tera.enmasse-game.com" that points to a single "known good" node could be an idea. If the launcher could automatically have a fallback, that would be nicer still.
Anyway... here's to hoping people who had failures will be able to get back in soon, and this added detail (plus updates to the FAQs) should help speed up the diagnostics for any future such issues.
Talking about jumping just reminded me of a funny time in the game. When doing the pathfinder post dailies I hate getting the quest to get the dog. Main reason is because I always end up having to climb to that really really high platform. I have issues jumping on things, which my husband likes to tease me about, so you can imagine how many times I've fallen trying to do that quest. Once it took me 5 tries lol. Well with my luck I got the quest again and when I get to where I need to climb I saw another person there. I waited hoping they would go first so I wouldn't be seen falling lol. Seems like they had the same idea and waited as well. I decided to just go and the person followed behind. As I am almost at the top, without falling, I look to my right and see the other person fly off the side. I felt so bad bc I've been there but I couldn't help giggling. It's nice to know I'm not the only one who has problems jumping on the circle platforms. That was the first time I made it without falling and the last time I took that quest lol.
Awesome! are the boxes are a permanent addition to the shop? or they are seasonal? please say yes to permanent addition! make us all happy :)
Here is what we see for your account activities.
You've made purchases on your main account, they went through without an issue.
Then you've made a secondary account and tried to use 3 different payment options with different information attached to the billing options, for a very large amount of money, in a very short amount of time. These types of activities are usually not a good sign of a healthy account
In order to change your account status, please contact us with more information to show the payment options belonging to you - but as they include sensitive personal information, please do so through our Support tickets or Live Chat.
(Here are other reminders on forum rules that are not okay:
- Calling names and making personal attacks, especially using an extremely offensive term associated with mass genocide.
- Creating/using alternate forum accounts
- Discussing moderation action or making callouts
Also to clarify, we are human and can make mistakes. If you have questions, please let us know. For the record, ERP is okay, but it's usually a good idea to keep them private so that it's not forced on others.)
So, Bearded One, what makes those skins the greatest?
So the skins are being shown off, but will they be released before, after, or are they going to be tied to the tournament?
i have the same problem guys + after a few restarts of the launcher the whole game downloads again besides the fact that its verifying god knows what for over 45min when i restart the launcher.
I was in the game playing when it crashed and when i tried to log back in i got the "unable" part and then the game downloads again.
I sent a ticket 2 days ago and still no answer and spent my entire evening perving the forums what i can do to fix this thing ...tried everything and nothing works.