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Petitions are now against the TERA Forum Rules.

Locking this down.
Moved to the languages section. All non-English posts must be made in here, no matter the content.
Let's keep this discussion going here so we don't duplicate our efforts.
I'm locking this down for several reasons, not the least of which is listed below. We welcome discussion, and even criticism, but ask that it be done in a constructive, not histrionic, fashion. Thank you.

TERA Forum Rules
B. Spamming and Post Content
- Threads or posts whose primary purpose is dramatic effect rather than substantive discussion.
Okay. I'm going to lock this before it contributes to global warming.

If you have suggestions, please post them here.

[STAKED]
As Minea posted, we're working to get these issues resolved. We're sorry for the inconvenience. Believe me, we want you in-game and playing.
Locking this down. Editing files is a violation of our ToS.

Official TERA Forum Rules
Locking this down. Editing files is a violation of our ToS.

Official TERA Forum Rules
Mods, and discussions about them, are against the ToS and TERA Forum Rules.

Locking this down.
There are so many threads, ours and others, documenting the login issues. I'm locking this one down.
Excellent idea.
Our operations team is looking at this issue, and have been since it started. I know you folks are frustrated, and we want to get you into the game as soon as possible. Please bear with us.
I'm locking this down before it gets worse. We don't need anger and personal attacks from or for anyone. Everyone's frustrated--we get it.
Okay, this thread is about log in issues and our updates on the matter. It isn't about one type of player or another. Please cease all other discussions at this point.
Unfortunately, the only update at this time is our Operations Team is working hard to resolve this situation. Please keep watching the forums, or our Facebook or Twitter pages. Sorry!
Locking down this duplicate (and necro) thread. For the latest updates, keep watching this pinned thread.
Closing down this duplicate (and necro) thread. For the latest updates, please check this pinned thread.
Closing down this duplicate (and necro) thread. For the latest updates, please check this pinned thread.
It's likely related at some level. Hang in there and bear with us. Sorry!
We're aware of this issue and Ops is working to bring it back up. Sorry about the headache, folks.
We're aware of this and the Ops team is working to bring the server back online. Sorry for the hassle.
They weren't deleted. They were moved to the Mount Tyrannas section.
Moved to suggestions section.
Please don't bump.

We are, however, tearing into this. This appears related to the login issues we're already working on.
Ooookay... this looks like a good place to stake this.

[STAKED]

Update: All servers should be up, thank you for your patience!

-----------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------

We're aware of this issue and are working to bring it back up. Please bear with us.
Edited by: Minea almost 2 years ago - Reason: Update: All servers are up
We're aware of this issue and will post updates here.
We're aware of this issue and will post updates to this thread.
We're aware of this issue and will post updates to this thread.
Treeshark informs me that he'll post the makeup nexus time when we can. We're still researching the cause of the problem. Hang tight, folks.
Moved to Suggestions section.
There's already a thread that covers this topic. I'm redirecting traffic there.
Edited by: Halrath almost 2 years ago
Staking this thread in the hopes that goodness and light will find its way into all of our hearts.
Keep the comments classy and constructive, please.
Redirecting this topic to an existing thread.
Petitions are against the TERA Forum Rules.

Locking this.


Join our producers as they live stream new content and hold a live Q&A with MMORPG.com and you, our community.

Check out the live stream from 2 to 3 p.m. Pacific.

----------------------------------------------------------------

You can watch the recorded live stream with MMORPG.com here.
Edited by: Minea almost 2 years ago


You’ll have full access to TERA: Rising on February 5, but we’re still migrating some game-related services. Our new TERA store, Valkyon Outfitters, won’t be available when the game launches.

Valkyon Outfitters, where you can purchase elite status and in-game items such as mounts and costumes, will be available shortly. We’ll make a grand-opening announcement when it goes live.

We didn’t want a store delay to impact your gameplay, so TERA: Rising itself is unaffected. Have fun killing BAMs—and each other—as you stand by for Valkyon Outfitters to open its doors!
We are all here to play TERA and we should try our best to create a welcoming community to everyone. It's never a good idea to generalize people.
You can PM an advice like this to him directly, as it's against the forum rules to call out someone. :)
I found a similar thread in TERA Answers section, hopefully it will help!
(This is not TERA-related. Moving this to Off-Topic.)
Hopefully this thread works!
I'm afraid not, En Masse is an entirely different company as the NA publisher.
(Moving this to Player Guides section. It will help with getting buried too quickly as well.)
We are having a quick restart on all servers to fix the quest issues in Lumbertown.

The following servers will be unavailable on February 5 from 12:20 p.m. PST to 12:35 p.m. PST:

  • Mount Tyrannas - PvP
  • Lake of Tears - PvP
  • Tempest Reach - PvE
  • Ascension Valley - PvE
  • Celestial Hills - RP PvE

For real-time server status, please refer to the Server Status page. Thanks for your patience!
Edited by: Minea almost 2 years ago
All of our web pages are up, so it may be cookie/cache issue.

Try this page too please TERA Rising Signup
Exactly what I'm debating right now, but I may just reroll on AV since starting on a new server will be fun. :D
We also give notifications on Facebook and Twitter with the in-game announcements, we're sorry for the inconvenience!

But the good news is that it fixed the quest issue! :)
For ETA on store,

knoxxer on 02/05/2013, 12:44 PM
No ETA yet :(

The big hold up is a data migration and since it involves your info we need it to be 100% sure. That to us is worth keeping the shop offline. Our goal is by end of week but I can't even promise that until we get more tests complete.
There should be a Download Game button in My Account. :)
To add to what the others have said, if you can still find a physical copy of TERA somewhere, you will get the founder status but not a month of elite.
Please contact our Support team so that they can help!

(Please do not spam the forums by creating identical posts/threads.)
This thread from TERA Answers may be helpful.
We're looking into this, thanks!
We're working to get MT up ASAP. Thanks!
Minea on 02/05/2013, 06:14 PM
We're working to get MT up ASAP. Thanks!


What servers are you guys on?
Edited by: Minea almost 2 years ago
Let's consolidate this in the sticky on top. Yep, we're working on this as well!
Let's consolidate the topic, there's a sticky on top.
MT is back up and confirming access. Thank you for your patience, guys! We appreciate it!
If you can't access it, please trying exiting completely out of the launcher and start it again.
Seems like we're still having some abnormality after the server down, we are working on the issue!
(*frown* Keep it civil and respectful, folks.)
Since you guys can't keep it civil, I'm locking this down.'



As the last update, we have resolved the issues and are back to normal. :)
Edited by: Minea almost 2 years ago - Reason: added the last line
Please remember to follow the Official TERA forum rules on discussing moderation. It is against the forum rules and we do not share any information on the moderation action with anyone but the individual him/herself to respect their privacy.
Please be sure to report the chat and we will take appropriate action. This may not happen immediately but we review every report and take action if deemed necessary!
Thanks Maiya.

You are correct. If you are a Founder, that status applies to all servers. You may have to log on to that server to activate it though, if you have never done so.
The distance was not nerfed, the camera no longer lags behind you so it just feels that way.
We are still in the process of delivering the Elite Items. Some people have them already, but we expect the deliveries to last until tonight, or at latest early tomorrow.

(no one reads my in-game announcement message :( )
Some Lumbertown Quests are currently bugged. We are looking at a resolution right now. You can ignore them and progress normally though.
@Ekin - Yes.
Hey Everyone,
Please see this FAQ for past issues for TERA: Rising. this FAQ

These are the common known issues surrounding the 19.04.03 patch
  • Dragging the Elite Jeweled Lion to the shortcut bar results with no lion icon in the shortcut bar. Pressing the shortcut, however, will still work.
  • Enchantment Correction now incorrectly states messages about HP or what not. It's still just enchantment correction.


    We will update this continuously.

    Thanks!
    -Treeshark
  • Edited by: Treeshark over 1 year ago
    Grace of Resurrection is not allowed in the 3v3, and is outlined in our game guide.

    http://tera.enmasse.com/game-guide/battlegrounds/champions-skyring
    If you have a character above level 40, you can set that character into "to be deleted" mode, but it won't be deleted for 24 hours. Then you can log in to the character you actually want to delete and make the necessary changes to get it removed. After that, you can un-delete the first character.

    It's a bit of a hassle, but it should work. If it doesn't, please let me know.
    It may or may not be. The circumstances surrounding this happening don't really warrant us to do much about it however.

    Should probably refrain from killing your clan leader though, no matter how much he asks for it.
    Yeah, the plan was to have it bankable and able to be deleted, however in this version it isn't. We are looking to get that fixed :)
    TERA EU and NA are two separate entities. I'm afraid there is no way to move your account between En Masse and Gameforge (Previously Frogster).
    Crystaling, you should be good to go now.

    For anyone else who may get this issue - some accounts made way back when may not have a Standard game account attached to them, even though you have an En Masse account. In that case, please contact us ( https://tera-support.enmasse.com/app/ask ) so we can manually make one for you :)
    We will check into it.
    Any key entered today and onward grants founder but not elite status. You must purchase Elite separately when our store comes back.

    Edited by: knoxxer almost 2 years ago
    This may help.

    http://support.enmasse.com/tera/launcher-and-installation-issues#Not_enough_disk_space
    Edited by: knoxxer almost 2 years ago
    Correct on getting boosts from them. They are not BAM level in terms of difficulty but something meant to take a risk to kill for the buff it can give.
    Should be listed in your account management page at https://account.enmasse.com
    Edited by: knoxxer almost 2 years ago
    You should be able to just log in if you have an En Masse account. Have you tried just downloading the game and playing?
    We are checking on a few different notes that we missed (such as the teleport jaunt camera speed moving faster)

    We don't ever purposely leave patch notes out unless they deal with security so it comes down to a communication mistake on our part.
    Just a convenience item. Up to you if the value is worth it.
    No ETA yet :(

    The big hold up is a data migration and since it involves your info we need it to be 100% sure. That to us is worth keeping the shop offline. Our goal is by end of week but I can't even promise that until we get more tests complete.
    We love it here to.
    We are escalating this issue right now guys. Hang tight as we investigate further.
    To transfer all you guys over to our new system it required some massive database scripts. It is hard to tell the time it will take before we start it and in this instance it was longer than expected.

    They shall arrive though no errors in the script so far.
    One trend we are noticing in tickets that we fix is people have modified their client. Maybe you were converting an EU client, or modding textures, etc. Regardless this is the most common reason for the problem so far and requires a re-install.

    We are looking for the other causes as well and will inform you as we know more.

    We know there are issues and we are working on it but the user modification muddies the water for finding the pattern of the other issues.

    Edited by: knoxxer almost 2 years ago
    Angiris on 02/05/2013, 03:03 PM - view
    knoxxer on 02/05/2013, 02:38 PM
    One trend we are noticing in tickets that we fix is people have modified their client. Maybe you were converting an EU client, or modding textures, etc. Regardless this is the most common reason for the problem so far and requires a re-install.

    We are looking for the other causes as well and will inform you as we know more.



    hmmmm.. i did delete all of the cgi and music if that counts...and now i am reinstalling it. fyi the download speed is really slow.(Jumps Out Window).


    Yes that would do it :(
    Viney1 on 02/05/2013, 03:25 PM - view
    knoxxer on 02/05/2013, 03:21 PM
    Angiris on 02/05/2013, 03:03 PM
    knoxxer on 02/05/2013, 02:38 PM
    One trend we are noticing in tickets that we fix is people have modified their client. Maybe you were converting an EU client, or modding textures, etc. Regardless this is the most common reason for the problem so far and requires a re-install.

    We are looking for the other causes as well and will inform you as we know more.



    hmmmm.. i did delete all of the cgi and music if that counts...and now i am reinstalling it. fyi the download speed is really slow.(Jumps Out Window).


    Yes that would do it :(


    Please stop blaming client modding! Numerous people, including myself, never modded our clients, and we also have the checksum error. By posting random reasons, you make it look like its our fault, when it isn't. I'm getting very impatient, and I don't like the idea of having to re-install since that doesn't fix it for most of us!


    This is a confirmed cause; we never said it was the only cause. We are looking for other reasons but this known cause is making it harder to track down other causes.

    And please keep your posts constructive we know you are upset and we are working to resolve it.
    We aren't even 12 hours in. Give it time. Stockpiling and a perceived scarcity is creating a weird market. Our goal is to keep enough in the game for you guys to use without feeling the need to use real money. Let's monitor it through the week and see how it goes.
    Xellial on 02/05/2013, 04:47 PM - view
    Thanks for the massive nerf, Enmasse, and Just "Forgetting" to put it in. Forgetting to put it in, really?

    Bull[filtered], you knew the backlash it would cause, you probably thought nobody would figure it out.


    Seriously?
    We expect some queues tonight and maybe this weekend. Things will start to level off.
    During the maintenance period, we updated the official TERA forum rules. Please note these are in effect now.

    Thank you and have fun in TERA: Rising!
    We have a forum for reporting bugs. This isn't it.

    Please report your bugs here.
    If you're getting the checksum error, try the steps listed here.
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