(Keep the thread constructive and on topic please. That means no personal attacks and no contentless or inflammatory posts.)
Thing is though, is there a possibility of error or something? In all honesty I don't think Treeshark chose the right words for this situation.
This is a prime example that EME needs to do something to fix this situation ASAP. Any 'event' that creates this sort of behavior within the community should not have happened at all.
I like you EME, and I think you do good things for NA Tera that makes it much better than say, EU. However, I really really do not think you should ever run something like this again. We know you appreciate us by all the little events you've been doing and your presence on our forums.
I am sure to the majority of people, this event did not come off in the way you've intended it to, and hearing you speak of possible repeats in the future seems to me to be a very bad idea.
Just my two cents.
They also usually have clear criteria to becoming a 'top customer'
I think to myself...What have I started?
Protip, just stop replying to this thread, you're only going to make recovering from this harder the more information you give out. Information is power.
So you guys already predicted this kind of thread?
I'm becoming convinced y'all are just gonna yell APRIL FOOLS at some point.
u just contradicted ur self, so none of this is based on USD spent? i could have sworn its been mentioned thats its part of it . infact let me assemble the posts to be clear.
That's not a valid comparison. During that event, the rules and procedures were clearly defined, and everyone knew them.
There has been many story changes, from "amount spent in the store" to "no USD involved," to "valued customer."
I stand with my original point. The amount of backlash this is getting, I would say is hardly worth the effort put into making this an event in the first place.
While I understand your point about rewarding "top customers," by alienating the non-priority, not-top customers, you may be digging yourself into a hole. I would hate to see EME go down in the opinions of players, because I know you all work hard.
"Top customer" is itself contradicting the points being made earlier by staff. In my definition book, and I am sure many other people's, a "customer" is one who "buys." If you were to set up a clear tier system for game contribution or "customer ranking," I am sure less people would be disappointed.
I would really advise against a repeat of this in the future, even though I am not a PR expert.
I'm honestly still shocked that I had this sort of response from an executive producer. As someone who loves the game, loves the events that EME usually do (exception of this one), I'm not going to stop playing the game. If this was any other business, they would be losing my business for good.
Instead of doing better next time, why don't you fix the mess that you just caused?
ohhh who's the cute bear in the gif? Is that you Harmonia? *swoon* =3
Got an email just a second ago.
They reduced the amount of EMP you get per purchase by about 10%(more at the higher levels) and now we instead get 25-250 federation bills
What do you mean?
So.. it's a waste of me to buy it now (Lvl37) to save for my character to use when I reach lvl60?
Why does she reap them? : /
btw, she's not going to be op, is she? (she seem a bit op in my opinion xD)
As well as that there have been comments said about not just our perception of the store has changed, but the actual percentage values do not add up.
- People still think there should be an extra 20 EMP taken off loot boxes
I'd like to suggest making the change more prominent in-game so people understand what's happening. I was admittedly one of those who heard about this in chat and joined the rage frenzy without fully understanding the changes. Had I understood it better I probably wouldn't have gotten as angry as I did in that other thread.
Prices as a whole have been decreased roughly 5% BUT 9%>5%
Is this some kind of joke EME? How can you say that you are offering us savings/better value when the value of newly purchased EMP is clearly lower? Trying to hide a price increase of 4% behind the guise of more transparent store prices is I think very unethical and insulting to us.
I have spent a considerable amount of money on EMP in the past but I am not sure I want to continue supporting this kind of behavior on the part of your company.
Someone please correct me if my math is wrong.
That's odd, my browser is still showing 495:S. Changes things, but not a lot. Pre-change, it was a lot cheaper to buy a stack of 3 boxes as a bulk deal, now you save nothing buying 3, meaning they have still gone up, just not as much as I thought
Seriously .... my elin upon a vicious wolf mount. EPIC.
Whisp my Tonka I'll carry you : 3
I checked and even though my country "Panama" is on the scroll menu when I select it it switches to "Palestina" which should be right before Panama but for some reason its not on the scroll menu... someone messed up the country list and I am unable to buy EMP now
Since the change, I have issues with buying EMP too. Error 201.
Not sure if it's the same issues with countries, but Sweden here.
Totally forgot about maintenance...
I was in the midst of using an Appearance Changer... will it still be there when I log back in? :X
Good find...looks like we didn't catch this. We are reporting it to our devs to get corrected, but it could take some time. Hopefully today, but I can't guarantee it and may have to wait until next week. Support will not have a way to push this through manually.
When I try to submit a payment on the pop-up window that takes me to PayPal even though I selected credit card.
After I enter my credit card information, my web browser informs me that while the page is encrypted the information being sent is not encrypted and could be intercepted by third parties. I don't feel secure making any further purchases until this is resolved.
Why is PaySafeCard no longer available? oO
Currently you can still use the PaySafeCard for elite subscription since we have the same billing service provider.
PaySafeCard is no longer available as a payment option for EMP purchase because our billing service provider does not accept PaySafeCard as an option. For EMP purchases without a credit card or PayPal, other potential options could be a pre-loaded Visa card or Amazon gift card.
Unless I'm going insane, the day of the week and date don't correspond, might want to edit it as it's unclear if the maintenance is tomorrow or tonight.
Treeshark I am still curiousl whether you can edit loot tables to make them dungeon drops. I think a number of people would be more than happy with this option. I am guessing the answer is no for a number of reasons, but it would be nice if you could respond to this so we know one way or the other.