TERA Online dev tracker
Toggle all posts - All devs - Exclude twitter - Exclude moderators - Minea (Community manager) (profile) - LongClaw (Publishing VP) (profile) - Scapes (Digital marketing MGR) (profile) - SupportGuru (Director, CS) (profile) - Chager (Producer) (profile) - knoxxer (Senior producer) (profile) - Tonka (Content specialist) (profile) - Pwnyx (Web director) (profile) - MerryAgony (Customer support MGR) (profile) - Batgirl (PR Manager) (profile) - VelikaNightWatch (Community moderator) (profile) - Yurian (Community moderator) (profile) - Treeshark (Associate producer) (profile) - Cade (GM) (profile) - Araya (Customer support MGR) (profile) - Kawika (Lead writer) (profile) - Wallypark (Technical producer) (profile) - Immascarybunny (CS Specialist) (profile) - Solomon (Director, CS) (profile) - Xariel (CS Supervisor) (profile) - Halrath (Community moderator) (profile) - Aliila (Associate Producer) (profile) - Harmonia (CS Specialist) (profile) - CobaltDragon (CS Specialist) (profile) - @TERAonline (Twitter) (profile)
There was a time when dailies reset at midnight, and also a time when they reset at 8am. Before the 18.10.07 patch, all our things that had daily resets were just somewhere between the times of 4am and 8am, and now they are just all at 4am for easy remembering.
I'm a DPS healer..... JK ^_^;;
Discussing something against ToS is against the forum rules. :(
After this last patch we discovered that the dungeons were resetting at 9pm instead of 4am like intended. The reset at 2:15 is to fix this and to switch it back.

There may be after-effects to this restart which may in-turn prevent dungeons from resetting until 4am, leaving some users unable to enter an instance for effectively more than 24 hours. To alleviate this, any user logging in from now until 12/6/2012 2:30pm will receive an Instance Reset Scroll in your Item Claim. If you are in the game, you will have to log out and back in to receive this.

Sorry for this inconvenience.
Hey guys, so we have gotten enough people to run the instance. The groups just going to be setup as "first come first serve" and anyone who sends a message in after the initial 4 will be on "reserve" so to speak. We should be able to get a couple runs in, so hopefully I'll be able to run with as many people as possible.

Also, we don't have a healer. So we are just going to put our game face on and roll with the team we have.
Confirming that TR is available again, thank you for your patience!
wawaWho on 12/05/2012, 11:32 AM - view
Treeshark since you payying attention to this thread, I would just like to add a suggestions.
I know patch notes get "revised" and "editted" at times due to errors/miscommunication (i dont care for the reason and its fine) but in the patch notes, if you guys make a change, can you guys atleast state in the patch notes has been updated on 12/05/12 at 11:am pst and if it was updated again...update the date and time again?

Reason I say suggest this is because I look at the patch notes a lot, and I see stuff changing or missing from time to time.

Like before the current patch notes had something like select a green arrow to keep that stats on the equipment, but now in the current patch note the green arrow wording is gone!
People make mistakes/mis translate and that is fine, but please tell us when it was revised, so that if I see that it was revised/editted I can read the patch note again and not just assume it is the same.

Thank you


Yes we can do a better job with that.
We're looking into this, hang in there!
Cheg on 12/05/2012, 11:14 AM - view
Conspiracy theory:

Weekly patches unknowingly include copies of old code, that when added to patch server, overwrite previous patches, removing their effects.

If no-one notices they are using old code, not new code, won't EME of course believe that they didnt change anything?


This is incorrect.

Overall, it is confusing to me what exactly is being asked at times. When people, after a patch, ask if something has been ninja nerfed, the obvious response is to look at if this most current patch did so.

I know that in the past things have slipped by the patch notes until later and we have to do a better job of conveying information. Which we will. As for the past, I'll look into if we've overlooked any drop rate changes, but realize that since this is not something we will revert if we do find anything, this does not become my highest priority :).

As for enchanting, that answer stays. It has not changed.

I did not say "ever" and I don't think I can say they have never ever ever been adjusted. That is quite a bit of digging. I was specifically asked if this happened around the enchant increase patch and that is what I looked into.
I already responded in another thread that we have not changed drop rates for open world anything, except to add the 2 new items.

no enchanting has been changed since the enchant increase patch.
You guys are brutal. xD

Also we plan to be on different servers in the future, but we decided to show TR some love since our last big event was a PvP event. :)
Locking thread, if you're going to post threads like this at least try to give some constructive feedback.
There is an error in the tool tip and will be getting fixed soon. The patch notes have the correct information.
kilrnub on 12/04/2012, 07:06 PM - view
Treeshark on 12/04/2012, 06:44 PM
These items have been out for less than 12 hours. Everything else is in the game has mostly been here since launch. We'll work on making them more accessible as time goes on, but I think the expectation of these things falling out of the sky may be a bit much.



While we have ur attention, any comments about the ninja drop rate decrease for t14 from bams, huh ?


These have not been changed.
These items have been out for less than 12 hours. Everything else is in the game has mostly been here since launch. We'll work on making them more accessible as time goes on, but I think the expectation of these things falling out of the sky may be a bit much.
Thanks for the suggestion!

If you haven't yet spotted them already, you will see the familiar names you know from the game and Support (GM's) hang out with us more on the forums! :)


(Also moving this to Website & Forum Feedback section.)
Everyone, this thread is out of control.

The loss given to people dropping out was to prevent people from... dropping out of matches they think they will lose. The loser boxes were intended for players that actually want to play BG's, but lose. It's a consolation prize. Stack these two things together and it became a formula for players to cheat the system and at the same time make BG's less fun for everyone else.

Yes, we do need to fix the overall system on how it rewards losses and differentiate a person dropping from a person competing. But until that comes, we had to put a band-aid fix in until we get a real one. The items removed from the boxes are not specific to these boxes and are not obtainable outside of BG's.
Hello folks,

We'll be streaming a run through Sinestral Manor at 3:00 p.m. PST on Thursday, 12/6.

Tonka (one of the great voices from Canyon Clash tournament) will be leading us through Sinestral Manor as a trusty lancer. Watch us play on our Twitch channel!

We will be also looking for a few brave characters on Tempest Reach to venture into the depths of the creepy manor with us as well, so if you've a character between level 26 - 30, hope to see you then! :)



Want to change some stats on your gear? Still pretty new to a certain dungeon? Then this week’s patch notes are for you. See the full 18.10.08 patch notes for details!
Help us improve TERA by giving us constructive suggestions please. This is neither helpful or constructive.
Welcome back, Sneakerz. :)


Like Treeshark mentioned a while ago, we want to start streaming more, so hopefully you guys will be able to hear him soon.
(Moving this thread to Languages section. :) )
Your character is located on Tempest Reach after the server migration :)
It's always interesting how diverse and different the TERA community can be for each medium whether they overlap or not. We're trying to increase the ways we interact and communicate with you guys, and there's always something to learn from each experience.

I'd love to hear your suggestions/ideas on what you want to see in terms of events (these types of activities or others), We've been steadily incorporating your feedback on flash events (we've had 6-7 so far, I forget the exact number), and it's been going a lot smoother. Thank you.
Please don't post just for dramatic effect. Locking this thread since it isn't going anywhere good.
Please remember Terms of Service and the Official Forum Rules.

A PM has been sent to OP with the explanation.

As mentioned, it is against the forum rules to discuss moderation action.
This thread is bad and you should feel bad. :P
Closing this thread at OP's request.


Please be respectful to others. Let's remember that our posts make an impression on who we are. We want have a helpful and inviting community!
/sigh.

Guys, you know that we care about what you have to say, even if it's negative feedback. There is a designated, pinned thread on this topic. Respect OP's intention please.

Remember to keep things on topic please. Thanks!
So far the majority of the entries we've received is from MT!


(Unfortunately I don't know when the refer-a-friend program is coming. ^_^;;)
This is really, really intriguing! :)
Hello there,

You are able to play up to level 28 with the Discovery Edition. We have a great FAQ page with all of the details on TERA's Discovery Edition.

Happy playing!

(OP's question answered, closing the derailed topic.)


When you started playing TERA, was there someone who helped you find your way in this new world? In our Helping Hand contest, you can submit stories of what it was like being a new player in TERA—shining the spotlight on those who helped you out, got you started, or led the way. If someone made your TERA life better when you were just beginning your life as a Valkyon Federation soldier and you tell us about it, you could win a mount!

  • Contest duration: November 27–December 10
  • Contest deadline: 11:59 p.m. on Monday, December 10

The four most helpful players and the players who nominated them will each receive a Night Mare mount for their account.

Instructions:

To nominate and thank the person who helped you when you were new, email the following details to community@enmasse.com. The more detail we have about the new player’s experience, the better we’ll understand how helpful the experienced person was!

  • your character and server name
  • the helper’s character and server name
  • how this person helped when you were starting TERA
  • anything you’d like to say to them

We can't wait to hear your stories!
Rosanna, as my previous post said, if you have an issue with forum moderation, PM me as it is against the forum rules to discuss them. All of the comments edited have the reason stated, and the forum rules are not optional. This is your last warning.
If you have any issues with forum moderation, PM me as it is against the Official TERA forum rules to discuss them. If you believe someone's post is out of line, be sure to report it and we will take a look. Keep your post on topic please.
To clarify, Treeshark is TERA's Associate Producer. And help us keep the discussion healthy by giving us constructive, on-topic feedback.

Also this is the last warning on call outs / personal attacks.
Every time we have a flash event, we make sure to have them on all servers. So the last two flash events were over last weekend. One was late night and the other was very early morning (or very late night, depending on how you look at it), PST. :)
Here are some more screenshots during the interview. :)

Virginsoft's character close up with the title (I think right before the interview?)

After the interview - had him pose for us between the vanarch flags.
Hello everyone,

We have a pinned thread on this topic, please direct the discussion to the designated thread. Thanks!
We’re not above admitting our mistakes when we make them, as well as learning from them to continually provide a better game for everyone to play and enjoy. The Black Friday sales this past weekend were intended to offer items to the community at a lower price, and also items that were never made available before. We also made them tradable so that players had the option to buy items in the game instead of in the store. The fact that these gym bags have caused so much disappointment is not lost on us, and neither are the reasons. This experience has taught us a lot and we plan to adjust to this in the future.

We love that our community has been so passionate and vocal about Tera and hope they continue to be this way in the future.

-Treeshark
It was also really fun to conduct the interview in game! Thank you for a great interview, Virginsoft! :)
This is a part of our continued efforts to hold flash events during a variety of times for different groups of folks.

There was another flash event (TERA-related quiz) in Island of Dawn for a gym bag a day before this around 2-4 a.m. PST, and the one before that was held in mid-November with a Ghilledeu mask as the prize during the evening.


If you’re interested in knowing how the first-ever winners of a TERA battlegrounds tournament managed their exciting victory, then you’re in luck! We got their leader to reveal their winning strategies in this fascinating interview.

Minea: So first things first: congratulations again for becoming the Canyon Clash champions! How does it feel?

Overpower leader: Thank you, and it feels fantastic to have conquered this year’s Canyon Clash tournament!

M: Could you tell us a bit about the team?

OP: Sure thing. Let’s start with the preparation for the tourney. I knew this would be a very important event to win for our guild as it’s En Masse's first official tournament. With the importance factor in mind, I directed my attention to what major factors my team would need to consider for this tourney. With all gear equal and the “loser buff” eliminated, it would change the normal strategy Overpower is used to running. I decided that moving quickly through the map with two separate groups would maximize our points and still let us engage in PvP which we are eager for.

M: What is the “normal” strategy, if you don’t mind sharing secrets…

OP: Our normal strategy is to overpower/overwhelm our opponents with our furious rush/push tactics when clashing head to head.

M: Very fitting tactic with the team and guild’s name, I must say!

OP: If the enemy doesn’t stretch their lines, they normally pull back. If this happens, it essentially exposes their rears, which will amplify our back critical crystals—which makes for a huge advantage.

If we win the opening clash in the middle of the map, it places the opposite team in a “negative morale position,” forcing them to argue or rethink their approach when facing us. That’s OP’s normal strategy.

We did not use this for Canyon Clash tourney. Why? Well, it’s known that OP pushes and forces PvP as much as possible. However, this time I decided to be more tactical in my pressure tactics. Splitting the force into two groups of seven and one solo player, I could cover more map and essentially dictate the pace and battles.

The solo player (aka Clash, my ninja master) gathered quick intel on enemy positions while our scans were down. With Clash as my main comm, I could make quick calls to either capture free pyres or force a battle far from a pyre.

Mitski led one of the two groups; I led the other. It’s much easier to direct 6 players rather than 12—especially since my main goal was map coverage. Instead of going middle at the start of the match like we normally do, we took the north and south pyres, giving us an instant point advantage and keeping pressure very high for the opposing team.

The goal was to have the opposite team think that OP was everywhere on the map, which I believe we succeeded at.

Once we were capping points and having Clash relay vital intel on enemy movement/direction, I would convert the intel and with haste send an assault team to stop them. With two groups roaming, the closest would get there first, while the second would follow up to ensure we wipe the battle points. Every time we killed two enemy targets at a battle, I would direct one of us to break off and move to another pyre, keeping the map coverage in mind while keeping advantage in players in the battle.

M: What was the most difficult part in the tournament?

OP: The most difficult part of the tournament was keeping everyone calm after watching our opponents drop out against us. Just kidding! No, it was during the finals against Man Up, as they played us well in the semifinals.

M: It was certainly an exciting match to watch.

OP: They knew our “entrance strat”—capping two points. They countered it by splitting themselves as well, putting them in a lead position at the start. However, with quick decisions and even quicker reaction from my team, we retook the lead shortly thereafter.

You asked the hardest part? Man Up took the teralith buff from us with a ninja during the final match. I had to choose: dodge them or fight them head on while they were buffed. With solid intel provided to me, we knew we had them split on the map and I had all my group at the teralith.

The call was made to “STAY AND WIPE THEM”—essentially to remove their teralith buff advantage. We took a lot of deaths in the process, but as we were holding the lead in kills throughout the match, I knew we could overpower them. Even with their teralith buff advantage, we kept pace with them.

In the end, we were able to outmaneuver and direct the battles the way we wanted them, which in turn led us to our win. There was nothing but positive chatter over the comms, which maintained stability in group work. It’s essential to lead players to victory.

M: Would you say the moment of victory was the most rewarding part of the tournament?

OP: Well, I’m sure plenty have heard Adrenaline’s YouTube recording of the final moments before the win.

M:I know we did in the office.

OP: And I’ll have to concede that it was exhausting to cheer that much!

M: What plans do you have for the team in the future? Do you guys plan to continue to reign as champions in future tournaments if we have more?

OP: We plan to keep a competitive edge to strengthen the community’s outlook in how rewarding PvP can be. Time will tell, and there are plenty of players in TERA that will rise to bring a great challenge. All I can promise is that Overpower will be there to meet/greet and battle to have fun, win or lose!

M: We're all looking forward to it.

OP: It was refreshing to see so many players come together, making a huge effort to be present for the tournament and bring forth a great competition. It really felt like a breath of fresh air went through the community! Took me back to beta days when there was so much challenge and competition. En Masse did a fantastic job giving the community this opportunity, and keeping things fun (like the announcers) and organized!
This is an exciting idea! Good luck in your evil endeavors! :D
If you have any issues with the store, our Support team will be more than happy to help!
Morning, folks,

We always appreciate your feedback and this thread will continue to remain in public view. But as it's been mentioned multiple times, let's keep the same topic in the already existing threads and not resurrect the old threads, especially if you know there is a good chance it will get locked for necro'ing.
You can reach a GM by putting in a support ticket. It may be a much better medium to explain what you would like done to them personally.
Hi everybody.

I just came on to say that there will be a more official response in the next few days about all of this. This is not an issue we are taking lightly, nor brushing aside.

Needless to say, this is not the easiest thread for Minea to handle, so please be respectful of all comments and opinions being made here, whether they make sense to you or not. Also, I wanted to say thanks to KonpakuYoumu for taking the time to compile the petition and keep everything in here mostly in line. It has been a lot more helpful in reading one organized thread as opposed to 20 disorganized ones.

Thanks,
Treeshark
Hi there, locking this thread as it has turned into a multitude of dramatic posts that do not contribute to the discussion. Thanks!
Hello everyone,

If there's one thing we're thankful for, this week and every week, it's the fact that TERA's players care so much about the game.

This is a good opportunity for us to clarify the intent behind the gym bags. We wanted to offer an item that would provide pleasant surprises, including possibilities we know are in high demand (such as alkahest) and possibilities you can use or sell (such as the cosmetic uniforms). We'll redouble our efforts to make sure that everything from the item name to the text in the store lets you know exactly what you're getting with your purchase.

Nothing in the gym bags breaks the game--they're all cosmetic items or items you can obtain in some other way. If you don't want to purchase a gym bag, ask your guildies and check the brokerage--everything in the gym bags is tradable.

We hear your concerns, and we understand the frustration you feel. We're listening, and feedback like this will definitely inform our future decisions about what we offer on the store--and how we offer it.

Keep the feedback coming, and enjoy the rest of your weekend...both in and out of TERA.
Hello guys,

As always, we welcome and appreciate your feedback. When you're expressing your opinions though, it's a lot more helpful for us to understand your thoughts if there are more details (why/how/instead, etc.) vs. just a /sign. We will continue to try making TERA the best game it can be and please help us by sharing your opinions in a constructive manner. Thanks!

(Also I'd like to remind everyone that a discussion on a moderation action is against the Official Forum Rules, and if you have any questions on it feel free to PM me and I'll take a look.)
Closing this thread, a little too much raging.
The temporary bank should be there for you still, with all of the items in it. Make sure to check all of the pages though.
Happy Thanksgiving to you too, guys and girls! :)
You'll see it on Black Friday! The speed is 280! :)
Edited by: Minea less than a minute ago - Reason: Clarification on the day
What I mean is, the current 10-man setting is the correct, and the less than 10 man setting was our mistake. :)
The mount speed is 280. :)


Black Friday deals are spawning in TERA! From November 23 to 27, we’re offering best-in-slot bargains on everything from mounts to costumes to the game itself. Here’s everything you need to know:


• We’re adding new items to the store on Black Friday: Sleipnir, the fastest steed in TERA’s frozen wastes, and an assortment of gym bags full of goodies such as crystals, alkahest, and female athletic uniforms.

• The TERA Digital Edition (with quick-start pack) will be 25 percent off throughout the sale. If you’ve got friends ready to take the plunge into true action combat, nothing says “We should totally level up together” (or “I’m looking forward to ganking you”) like TERA for a friend.

• All items are tradable, so you can get all your in-game gifts out of the way, too!

• If you spend $20 or more (before tax) during the sale, we’ll send you a free glitzy mask accessory. It’ll arrive by 11:59 p.m. PST on November 30, so you can wear it all December—and beyond!

• During each of the first four days of the sale, we’ll put one category of items on sale: weapon skins, mounts, costumes, or accessories. But the tuwangis in charge of the store are still arguing about which category to feature first, so you’ll have to check the En Masse store each day to determine what’s on sale.

• We did convince the tuwangis of one thing, though. On the fifth and final day of the sale, a Facebook poll will determine which item category (weapon skins, mounts, costumes, or accessories) goes on sale. It’s your second chance for big savings!


Sure, you could get up at midnight and stagger to the mall to wait in line…or you can step over to your computer, check out the En Masse store, and get back to sleep (or log in and play TERA!).
The FAQ may be misleading. We restrict your ability to type in Party Search (LFG chat), but you should have the ability to talk with your party.

If you cannot talk with your party, please let Support know.
This item is currently unavailable but we know there is a desire from our community and we’re thinking of a way to make this item available in the future.

(And no bumping please! :( Please see the Official TERA forum rules.)
Hello guys, this was an earlier mistake on our part that has now been reverted back to as intended. Sorry for the confusion!
We're working on it but there are still a few things that we need to verify, so as soon as we are done we'll have more information to share. Thanks for your patience!
Gksodah, to avoid confusion or hesitation purchasing a Chronoscroll from the broker, I can assure you no Player would face a loss of access in that scenario.
Hi Raddz,

I read through your chat from last night, and after looking into the matter further the 'suspicion of chargeback fraud' was in fact a mistake. I apologize for the temporary loss of access, we have identified the source of the error stemming from a recent system update. We are working to eliminate it entirely to avoid affecting Customers (yourself included) again in the future. I adjusted your accounts so you are once again able to log in. If you or others feel you have an account encountering 'User Authentication Failure' in error, please don't hesitate to contact us through Chat or submit a Support ticket at https://tera-support.enmasse.com/.
Welcome back, Nox2!

Because you have a pretty high level character on Mount Tyrannas, I am actually going to move this thread to the Mount Tyrannas section so that this will get more attention from the right folks. :)

Good luck!
Discussions and disagreements are fine, let's not make it personal though.
(Moving to Off-Topic)
While it's wonderful and very thoughtful to inform the community of the event schedule change, please remember to follow the Official Forum Rules on discussing forum and/or in-game moderation. Thanks!
Hey Joeyjoejoe,

If you have questions concerning billing, please contact our support and they will be more than happy to assist you. We won't be of much help on here as we do not discuss any personal information.

Thanks!
Manko on 11/20/2012, 10:54 AM
Tonka on 11/20/2012, 10:37 AM
The items that you have equipped will remain bound to you. If you have never equipped an item and left it in your bank, for example, it should have been changed to BOE and no longer account bound.

If you have had the items in your item claim, we actually have an FAQ for that - https://tera-support.enmasse.com/app/answers/detail/a_id/546


"Cosmetic items purchased on the En Masse Store or received through promotions are now tradable and bind on equip, including items you already own. Any items you’re already wearing aren’t bound yet and can be removed. ‘Tis the season for regifting!"

Really?


There are items (like the Whimsical weapon skins) that can be equipped, but are not bound to your character and could be traded between characters on your account. Those items are now boe and can be sold. We are going to try and get some extra clarification for you guys on which items should be unbound into the patch notes.

Sorry for any confusion :(
Edited by: Tonka 3 minutes ago - Reason: Clarity
The items that you have equipped will remain bound to you. If you have never equipped an item and left it in your bank, for example, it should have been changed to BOE and no longer account bound.

If you have had the items in your item claim, we actually have an FAQ for that - https://tera-support.enmasse.com/app/answers/detail/a_id/546
For those of you experiencing this issue, do you primarily play on Celestial Hills?
If you did not shut down your launcher during the outage today the items will not be there because you do not have the updated tradable items list. Can you shut down the launcher and log back in?

For items that were stuck in item claim they are not tradable. We are aware of this, and you can have support replace them so that they become tradable. Please claim the items from item claim and support will delete the old and replace with the new.

If you modded your files you will need to replace or restore the original files. If you don't have them then you will need to redownload.

You can do this by right-clicking on the TERA launcher icon and select: "Open File Location".

Next, delete the game.version file.

Open the launcher and sign in again to start the patch process. It's worth mentioning that this is a long process.


Here's an additional step to try: We would like to figure out which file the patch is getting stuck on. To do this we need to run the patch in windowed mode through the command prompt.

To do this go to start and type "cmd" in the search field. Hit . This will bring up your command prompt. If TERA is installed to a different location then you will need to navigate to it. The steps below are for the default install location.

Navigate to your C drive by typing "cd\" and hit enter.
Next type "cd Program File (x86)\tera" and hit enter.
Finally, type "tera-launcher.exe /window" and hit enter. Note: there is a space after .exe before /window.

This will start the patch process. The launcher will come up and ask you to login. After logging in the patch will start in windowed mode with the command prompt running in the background.

If the patch fails you will be able to see the file it failed on in the command prompt. You can then go that directory and see if that file is there (or missing). If it is read only you can right click to set uncheck that option.

If you receive another error during the process please let us know.

Edited by: SupportGuru less than a minute ago - Reason: clarification on default path
I apologize -- I placed a period at the end of the sentence which is now part of the link causing the error. The thread is here: http://tera-forums.enmasse.com/forums/general-discussion/topics/Patch-Progress-Bar-Stuck-During-Applying-Patch

If you constantly get read only (or it doesn't accept your changes) this means you are more than likely not an admin. Access the folder on as an admin and you can un-check the read only option.

For Network sitting at 0% during Applying Patch -- that's expected. You shouldn't have any network usage during this part.

We are also looking at this internally to see if there are other options we can do without simply saying re-download the game again, which we know is sucks for a resolution.


We have a thread on this here: http://tera-forums.enmasse.com/forums/general-discussion/topics/Patch-Progress-Bar-Stuck-During-Applying-Patch.


For those stuck on applying patch can you try navigating to your TERA folder located under C > Program Files (x86) > TERA.

Right-click on the TERA folder and select properties.
Uncheck the Read-Only box and click apply.
Make sure "Apply changes to this folder, subfolders and files is selected
Click Okay, and then Okay again.

Reattempt the patch download.
AmericanHero, as you may have seen elsewhere in the forums the User Authentication Failures encountered by some Players stems from an update to our system yesterday afternoon. We have since identified the source of the error, and are working to eliminate it entirely to avoid affecting Customers (yourself included) again in the future. I adjusted your account so you are once again able to log in. If you or others feel you have an account encountering 'User Authentication Failure' in error, please don't hesitate to contact us through Chat or submit a Support Ticket at https://tera-support.enmasse.com/. Sorry for the interruption, you are now free to continue with your Hero business.
We've noticed that with today's (Tuesday, November 20th) patch, after the initial download stage, the patch progress bar does not move for a few minutes on the "Applying Patch" stage. Your patch is still downloading in the background. Please give it a few minutes and you should start to the see the progress bar move again.
Maiya on 11/19/2012, 03:04 PM - view
The gold increases - are they going to be like 50% or double the current rate? Or are they going to be the k-tera 2000 gold from the final boss rate?


The gold rate increase will vary amongst dungeons, but they will be a lot more than just double the current rate. I don't believe they approach k-tera's rate, but it is a substantial increase.
Mikedot on 11/19/2012, 03:28 PM - view
And it still doesn't say anything about reducing Nexus gear prices alongside BG shop prices...

ARE the agnitor prices getting reduced or not? Please tell us. This is important.


No, the Agnitor prices did not drop.


Changes to the Nexus, Battlegrounds, dungeons and more. The latest patch notes tell all.
Yup, you should get the mount if the box is a Collector's Edition.

There are no server restrictions for Discovery Edition players. We also have no error messages that say "Sorry this server is for paying customers only" because of that.

If you encounter any issues with this, please let support know.

Thanks!
We have managed to bring all the hamsters back into their cages and onto the correct treadmills. The servers are back up.

Thank you for your patience, and a very entertaining thread.
We are investigating the cause of the issue and will bring servers up as soon as possible. More information when I get it.
No call outs folks.


With TERA’s Discovery Edition, you can play TERA free up to level 28—no time restrictions! All you need is an En Masse account to download the Discovery Edition. If you don’t have an account, just go to the En Masse login page and create one. Once you validate your email address, you will see the option to download TERA. Start playing instantly, absolutely free!

But wait, there’s more! Share TERA’s Discovery Edition with your friends on Facebook to score in-game loot. TERA Facebook subscribers, share this post and when we reach 1,000 shares, we’ll post a code for a permanent dye. When we reach 2,500 shares, well post a code for 5 canephora potions and 5 Cracker Confettis. And finally, when we reach 5,000 shares, we’ll host a Double Dungeon Drop Weekend Nov. 30–Dec. 2!

A sneak peak at some share contest prizes:



Sharing is caring, folks. And sharing free stuff? That’s like…a whole bunch of good karma points. The prizes are just the icing on the cake! TERA is more fun with friends, so share away!
Rules of Conduct

tl;dr – Play nice with others, don’t be an [filtered]!

For those of you who actually take the time to read this, the rules of conduct are guidelines that we ask you to follow while playing TERA and participating on our websites. It's safe to say that these may change from time to time so it’s worth checking back every once in a while. Ignorance of the rules does not excuse violation of them. Violations may result in temporary suspensions or permanent destruction of your account.

  1. TERA is a mature rated game. This means there are aspects of our design that make it that way. Mature does not mean you get to act like an
  2. [filtered]. In fact, by its definition that would be immature.

  3. Do not attack someone personally, including their race, religion, nationality, ethics, sexual preference, or personal beliefs. Keep it clean.

  4. Politics: Unless it's related to the TERA political system there's no need for it. Don't name your character "
  5. [Insert Your Politician of Choice]" just so you can say "vote for me" for Vanarch.

  6. Avoid using copyrighted and trademarked material.

  7. Do not pretend to be an En Masse or Bluehole Studios employee unless you want to be banned.

  8. Don’t harass, stalk, or purposely do things to make someone else feel uncomfortable.

  9. Do not post or use graphic sexual, grotesque, and violent language or images. There are enough websites out there for this. We don’t need another one.

  10. Child Predation or Pornography = BAN! and possibly the authorities get involved too.

  11. Personal Information: Do not share personal information about yourself or other individuals.

  12. Masked Profanity: We all know you can use l33t 5p34k to mask bad stuff. Don’t do it.

  13. Real Money Solicitations: As if MMOs need more spamming for gold. This also includes power-leveling services, selling characters, items, or anything else. These services lead to account theft, credit card fraud, and stolen identities. It also sucks.

  14. Advertising your own or someone else’s business or ventures is not acceptable behavior.

  15. Scamming: This is like stealing. Don't do it.

  16. Spamming: We get it. You have some awesome armor for sale. Saying it every five seconds is not the way to sell it.

  17. Cheating: Use third party programs, macros, client side hacks, or other things that give you an unfair advantage in the game. Just because others haven’t gotten caught
  18. (yet) doesn't mean you should do it.

  19. Hacking: This goes without saying, but don’t hack us, or someone else. Don't distribute, or promote material related to this. It’s not cool.

  20. Trolling: You don’t want to be "that person".

  21. Spamming Support: We want your questions and we want to answer them, but sending us 100 emails about the same subject before we get the chance to answer the first one only slows us down more. It also increases the response time for other players.

  22. Game Exploits: Your best bet here is to let us know about these instead of exploiting them.

  23. Private Servers: Do not participate, promote, or set one up.

  24. CAPS LOCK: Avoid excessive use of the caps lock. It can get annoying.

  25. Don't include hidden links to websites.



  26. Rule 23 said "Don't make empty forum posts."

  27. Do not request, arrange, or offer pirated materials, illegal activities, or illegal drugs.

  28. Do not use a foreign language in an effort to avoid getting caught for breaking these rules.

  29. Our employees will use their discretion to interpret if any action warrants moderation, whether it is mentioned here or not. We also have a magic genie that grants us the ability to make more rules, but we rather use those powers to make cool stuff for you.
Please consider this as the final warning on thread derails, non-constructive posts and personal attacks.
Help us keep the zombies away by letting the dead threads rest in peace. ^_^
Loundon on 11/16/2012, 05:11 AM - view
SkyWright on 11/16/2012, 02:00 AM
:D yah sadly he reequipped his weapon and it turned back to red


Not my fault! Pictures of rare phenomena are naturally tiny, blurry, and indistinct. See UFOs and Bigfoot.

Win post of the day.


From mounts to dungeons to our action combat system, MMORPG.com lists their favorite things about TERA and why they loved them. After seeing what their favorite things are, go ahead and share with us what some of your favorite things are, and why they keep you coming back to the world of TERA.
Please keep the relevant discussions in the designated thread.

Also remember the Official TERA forum rules and Rules of Conduct please.
Keep the discussion on topic, folks. Remember what the OP's topic is about.
This is a reminder on forum rules on posting personal attacks/callouts, creating non-constructive and dramatic posts, goodbye posts and derailing the thread. Remember the Official TERA forum rules and Rules of Conduct please.

Also as with any game development, sometimes things get pushed, delayed or changed, especially considering that we have multiple territories that need to be worked on. Sometimes the developers want to keep everything the same across all territories, but BHS is great in that they are actually flexible for us so that we get our voices heard, which is why we have different PvE/PvP/RP server settings, being able to use the outlaw skill at level 11, have different BG seasons, PvE server guilds having the option to not participate in GvG, etc. to begin with.

And because the developer is a company in another country, some of the newer changes take time for us to get it.This is not just the translation process or a simple text replacement. Our build has to be built separately with the differences we have (including the mentioned differences above from the original KTERA) then go through stages of testing to be delivered to us, then it takes time for us to verify all of the new changes and test on our end as well.

In his previous post, Chager explained this a bit further.

Chager on 10/08/2012, 04:44 PM
We (production team) actually video conference with Bluehole weekly (sometimes more) and have pretty open communication lines. I get call a lot of nights from them asking questions or confirming specs. We have a good communication with them and discuss bugs, content updates, EME only changes, etc. on a regular basis.

One thing to keep in mind though, is that they also have teams like this for every current and new territory, and they are all vying for core development changes (our western team can do small changes and updates, but changing something like the Nexus system takes the core dev. team). Our priorities get stacked against other territory priorities, and where we have similar concerns it gets elevated, where we differ the priority process comes into play (scope, players effected, territory build, and about 100 other variables).

We do our best to push what our players want but sometimes we have to wait our turn to get everything that we want.

Hope this helps y'all understand a bit more about communication and how we work with BHS.

Thanks,
-Chager

We will always continue to improve TERA. An MMO is never a finished product and we will keep on making changes for TERA to become the best game it can be, sometimes the smaller changes can come quickly and sometimes they take a while, and all of these are going on at the same time. Help us by sharing your thoughts in constructive discussions. Thank you.
Kaito on 11/15/2012, 04:39 PM - view

Now, all you are going to get is people sitting and not doing nothing except crying about how everyone else is bad at PvP. There is virtually no way to win match and with the buff cut in half, most players will not gain that much in points from K/D/A.

Seeing that it was difficult enough to recover from a mear 1000 point loss WITH the DR buff, what chances will a team have to recover those 1000 points without it? Along with a leave being a loss, whats the point of playing when on a losing team? Either people just basically AFK and sit and talk [filtered] to everyone else or the leave and the team that was already down is now short players. Wonderful for those who are trying and want to participate in BGs for the fun of it. Even ONE of these players in a BG can and will ruin it for the 14 others that are trying to just have fun.

Along the lines of leaving equating to a loss, I sure hope you have made note about the items associated with the 3 wins/losses. Are you really about to give people free items for entering and leaving right out of the gate, screwing the rest of the players in that BG? Did that come up in testing at all??


Treeshark, what I wrote above is the reason that I, along with others asked over and over for a little more disclosure when it came to changes. You just read the people complaining and never once happen to catch what the actual issue is with issues. The internal testing ONLY reflects players that are testing and testing while trying to just have fun against people in the next cubicle. This testing in no way represents the live servers.


Yes, giving people stuff after 3 losses coupled with the dropout loss did come up in testing. It is a bug and reported, and hopefully we'll have a fix soon. The question was, do we stick with it or not anyway? Yes, you can just go in, drop out, get your loss. You'll also have to wait 30 minutes for the dropout cooldown to end, so if you want all 3 losses this way, you'll have to wait 90 minutes overall. And this way, you are out of the team and someone else that actually wants to play can come to join the team. Did this sly player just game us for a box of stuff that is nowhere as good as one you get for winning? Yeah. But hopefully the rest of their teammates at least got the chance of getting someone better and willing to participate. Do we punish players that lose legitimately and not give out losing boxes at all? We voted no.

The actual issue with the issues you pointed out, is that there is no patch we can make that will make players want to stay on a losing team (and not just AFK). This is on the team and the individual to stay to try and fight through it. What we've done is say that if you quit on your team, you will *definitely* be handed a loss, and forsaken all chances of getting a win.

We've taken steps to make it easier for players to gear up so it becomes less of an issue, as well as make the pre-mades get equal credits so *hopefully* the big guilds will look to that queue for competition.

I hope this helps into explaining why those changes were made. =*)
You can duel and do deathmatches (group duels) on non-PvP servers as well. I assume you know already but just clarifying. :)
The nexus frequency increase is one of the ways we've been thinking of to discourage people from zerging it, which in turn should help lag issues.

As for enchanting, I'm sorry we couldn't make what we said happen but we're doing what we can right now and will continue to look for more ways to improve it.
Hey, everyone. Treeshark here. Let’s talk about TERA.

Enchanting Improvements

First, the issue on everyone's mind is “100 percent success” alkahest. I know what we’ve said before, but I want to make clear that this isn't coming. When automatic alkahest was discussed previously, it was only on the drawing board and not developed for any territory that has TERA. After a lot of study and discussion, we made the decision to not implement automatic alkahest. We may revisit this decision in the future, but for now, there’s no 100 percent alkahest in the works. It was our fault to discuss and promise something that we weren't able to follow through on, and we’ll see that we don’t do that in the future.

I know many of you are making angry gestures at the screen right now, but the larger question remains: what are we going to do with enchanting? First, we’re going to hold more small events, like Spirit Rally, where players can get drops they want and need (such as alkahests and scrolls). Second, we’re going to increase the loot dropped in max level dungeons. And last, we’ll introduce a new type of alkahest via events that increases your chances at enchanting (every little bit helps, right?). These changes start rolling out in December.

Battlegrounds Changes

Next, let's talk about battlegrounds. We had a great turnout in the Canyon Clash tournament—a lot of good matches and intense competition, and maybe we made up some new terminologies for BG strats while we were at it! We will definitely look to do more big events like that in the future. But what about the normal, everyday battlegrounds? I'm glad you asked. Starting next Tuesday, November 20, we'll be changing some things.

First, let’s talk scoring: leaderboard scoring will go to 1/-1/1 (kills/deaths/assists). With the ease that players were getting assists, the extra point is not necessary. The points you get for win/loss will stay the same. We will also decrease the individual points you get for capping from 500 to 150.

Second, about Desperate Resolve (AKA the “Loser Buff”): there's intent, and there's actual application, and I think it's safe to say that the actual application of players intentionally losing until they get the buff is not the intent. We won't be turning it completely off, but we will extend the point difference that triggers Desperate Resolve from 1,000 to 2,000, and the buff will disappear when the difference is less than 1,000 points. The benefits of Desperate Resolve will also be halved across the board. We’ll monitor how this goes, and if Desperate Resolve continues to be a problem, we will just shut it off.

Third, earning credits: we will raise the amount of credits earned in premade battlegrounds to equal credits earned in PUG battlegrounds. We are also bringing over the credit cost reduction from the Korean version of TERA to North America as well.

Fourth, let’s address two BG exploits: players dropping from a match and players spawn-camping. Players leaving matches will now be assessed a loss. Spawn-camping is not prevented by the game—yet!—but in the meantime, if a GM observes you spawn-camping, your first offense is a warning, and each subsequent offense will cost you 200 Bellicarium credits. Don’t be that person.

Finally, you might be asking why we don't make these changes on a week-to-week basis, especially since the tournament showed that we can make some of these changes whenever we want to. The answer is simple: our seasons are 28 days, and we don't want to introduce changes like this in the middle of a season. It's better for us to look at the impact of changes over a longer time frame, and it's better for you to know that we won't just make drastic changes week to week. This is a big reason why our current season is shorter than TERA in Korea, where it is 90 days.

Upcoming Events

We’ve held a lot of small community events, seasonal events, and a big PvP event. We want to keep doing these in the future, and more often. Also in the embryonic stages, we want to start streaming play of TERA as it is going on as well. There will be more information about this going forward as to how, where, and what this entails. If you have ideas we are certainly open to them, so please let us know in the Suggestions section on the forums.

More Nexuses!

Last but not least, let’s talk about the nexus. There’s not much to say...except that we will start opening up more times throughout the week. This will start on November 20th, so stay tuned on what times are being changed/added.


Whether you’re interested in enchanting, battlegrounds, events, or the nexus, I hope you found some good news. Until next time, see you in TERA!

-Treeshark

Any of you in GM Harmonia's Masquerade Mayhem screenshots? :)
I've seen these from Reddit!

Thank you for creating these and it's very sweet of you to create the character based on your wife! :)
Indeed! :)
I see you've made it to our forums too! Welcome! ^_^

I'll echo what others said and recommend you to try different classes and play whichever you enjoy the most. Heck, try the ones you don't think you'll enjoy as well, a lot of people told me they were surprised to enjoy something they hadn't before.
*gasp* Are you constantly drinking the polyjuice potion like Professor Moody!? Who are you truly?!

:)
Stay away from personal attacks please.
Moving this to the Suggestions thread! Thanks!
If you have an issue with forum moderation, PM me and I will take a look. Moderation discussion is against the Official TERA forum rules.

As for the UI lag, sorry that I don't have an update. This is not a simple bug but seems to be a complex issue that happens on certain cases only which makes it more difficult to track it down and work on a fix. We are still looking into this but unfortunately I don't have a concrete update or ETA that you are hoping. :( That said, I will be sure to give an official update when we do hear an update on the issue.

As you already know, we also have the pinned thread in General Discussions that we've been gathering and tracking all lag-related issues.

I am closing this thread because of the heavy discussion on moderation. If you feel the need, you are welcome to create another UI-lag-related thread. But please remember to follow the Official TERA forum rules and Rules of Conduct.
The matches we have up can be viewed here.

(The fastest and most direct way is to PM one of the forum moderators or me. :) )
This thread has derailed from its original intent and is now violating forum rules with offensive content. Topic is now closed.
Please do not post images with offensive images.
teemaa on 11/13/2012, 12:03 PM - view
Minea on 11/13/2012, 09:11 AM
Nope and we contacted and communicated with their support team but there wasn't anything we could do. :(



Why didn't they save a local copy from the streamer's machine?


We had an original setup that worked during testing that did a lot of things, but as anyone watching in the beginning, it didn't pan out too well. We had to resort to Plan B and that included on sacrificing some things as well as relying on twitch for recording.

We are just as unhappy as you all that Sunday's matches weren't recorded, but Saturday's matches should be up within the next day or so. And yes we will definitely plan better in the future.
Just wanted to stop by and say great job and congratulations on representing the server! We had some good matches and we are proud of you for coming together as a server community!
There will be changes made to Desperate Resolve next week. What these changes are is TBD until it gets out of test. I will say that if you plan on thinking that this buff is a legit strat to plan for, you're gonna have a bad time.

Nope and we contacted and communicated with their support team but there wasn't anything we could do. :(
Hello everyone,

Unfortunately there was a technical glitch at Twitch and all of our recorded matches from Sunday are lost. We still have the Saturday matches that we are in the process of editing (so that they are divided into matches and its highlights instead of 1 video that's hours long), and we will be uploading them some time this week.

We're a bit bummed about this but we had really exciting and close matches on Saturday as well, and we look forward to sharing them with you soon!

Thank you again for participating in the first battleground tournament and for supporting the various teams! It was a blast!


In our first battlegrounds tournament, 16 teams went head to head in Fraywind Canyon and fought to the death—well, almost to the death. When the dust cleared, three teams not only survived, but thrived: Overpower (1st place), Man Up (2nd), and Shatter (3rd).

1st Place: Overpower

2nd Place: Man Up

3rd Place: Shatter

We designed this event based on feedback from you, the TERA community. In this way, Canyon Clash was created for you, with your help. Way to go! It was an opportunity for all servers to come together in a...let’s go with “civilized” setting. With a total of 30 matches over two days, the event was a total success full of nail-biting action. We couldn’t have had any more fun helping you make it happen, then watching the mayhem.

Thank you to all teams and players who participated in Canyon Clash, and a titan-sized congratulations to Overpower for coming out on top.

If you missed the event—or just want to relive the magic—stay tuned for footage of the matches, to be released later this week.

View the final results of the tournament on the Canyon Clash event page, if you haven’t already.
We have tomorrow's patch notes up: Patch 18.10.06a

Bugs squashed

  • Harde Mode Kelsaik's Nest loot is now back to normal. Sorry about that.
  • Cleaning up the aftermath of “Swimsuitgate” and triplicating parcels.

For Canyon Clash Participants

: Door prizes to all participants of the battleground event will be delivered on Tuesday. Please check both parcel post (for game items) and Item Claim (for cosmetic items). All players are getting the following items.

  • 10 intricate identification scrolls
  • 10 master enigmatic scrolls
  • 15 refined alkahests
  • 15 master alkahests
  • 1 glitzy mask
  • 1 William Tell red apple
  • 1 William Tell green apple
A lot of crazy battles took place over the weekend, but ultimately Overpower emerged victorious over Man Up in the final round. Thank you to ALL the participants of this tournament for helping make the tournament go so smoothly. We here at EME had a ton of fun hosting and hope you all had fun playing and watching.

We'll have replays of the matches up sometimes this week.

The results are:
1st place: Overpower
2nd place: Man Up
3rd place: Shatter

Please see this page for full results.

Prizes for the top 3 teams, and doorprizes for everyone, will be handed out on Tuesday.

Thanks again!
-The En Masse Team
I really encourage you to read the official forum rules on calling out others and discussing moderation action. :)

I closed your topic because the question has been answered (me along with other people) and it was getting derailed.
We'll start our championship match to decide the 1st and 2nd places at 1 p.m. PST! Join to watch the stream and chat with us! :)

Yes, you need to create 8 characters to play 8 classes. :)
:)

If anyone wants to join us on the twitch channel, we're in chat watching the stream together!
Nice job compiling the links for everyone!

We will start today's matches soon at 11 a.m. PST today! :)
We'll have them again, they are all clumped together and long so we plan to have the divided highlights. :)
Diver on 11/11/2012, 06:11 AM - view
My favorite part was Tonka "I GOT THIS" he was wearing starter gear. Hope it was souped up.


Nope, I just made that character for the camera on the stream and didn't have time to gear up. The regular attacks were hitting me for about 500,000 damage haha
Well let's clarify this was on the Canyon Clash event server. :)
Thank you to all the participants of the Canyon Clash Tournament that played today! A lot of pretty epic matches that we were able to stream on our Twitch stream. You can view that stream on our Canyon Clash page here.

The remaining matches are:
Sunday 11am Pacific
Winners Bracket - Overpower vs Man Up (winner goes to 1pm match)
Loser's Bracket - Secret vs Shatter

Sunday 12pm Pacific
Loser's Bracket - Winner of Secret vs Shatter against the loser of Man Up vs Overpower

Sunday 1pm Pacific
Championship* - Winner's Bracket Finalist vs Loser's Bracket Finalist

If the Loser's Bracket Finalist wins the match, they will play again due to the rules of a Double Elimination Bracket.

Thanks again!
Seance on 11/10/2012, 09:41 AM - view
I originally bought my daughter the Tera CE edition, but she didn't play much and cancelled after the free month. She wants to try Tera again, but isn't sure she'll stay.

Is there any way I can convert her CE to the free trial Discovery edition so she can try the game again until level 28? Or will she have to make a new account? The Discovery FAQ didn't seem too clear on that.


You will have to make a new account to play the Discovery Edition
Welcome to TERA, Cymech! I see that you're all settled with a guild and server! :)
You all did great!
Thank you for watching the matches! It's been really intense! We'll stream our next Canyon Clash Match soon. :)
Locking thread due to necroposting. Respect the dead!
http://www.twitch.tv/enmasseentertainment

We will be streaming Touch Fluffy Tail vs TheLegion this morning :)
I'll make sure that our writers see this thread. :)
Please try again :)
Players are in the server, but now, new logins aren't being accepted. We are actively working on this.
We've been working on a fix to remove the the inaccurate parcels. This is currently in testing but if it goes well, our goal to implement this sometime next week.
It's always difficult to lose someone you care about, we are sorry to hear this news. Our thoughts are with the family and friends. :(
We're ironing out some kinks, please check back at 2pm.

Sorry for the inconvenience.
I feel let down Xicor...let down!
Some technical difficulties. We are resolving now, will keep you all updated.
The Fyrmount Server will be open for Canyon Clash participants only from Friday, 11am Pacific, to when the tournament concludes. This is just for prep, as the tournament will start as scheduled on Saturday, 11am Pacific.

Participants will be able to access the server just by going to the server list and entering it normally.

Non-participants will not be able to access the server.

If you are having problems accessing this server please contact community@enmasse.com directly with your character and team name.

Thanks!
There was a misprint in our patch notes when we announced these as BOP. We've confirmed that they are supposed to be BOE. If that changes down the road we will let you know.



Yes you can post it here. Most of it was posted in news and announcements, but yeah it's fine.
Yep, this is one of the requested features from our community. :)

In the meantime, we have a workaround.

Minea on 10/19/2012, 03:48 PM
Hello folks, this would be a good addition and we are aware of the wish. Unfortunately though, we are unable to set up a concrete plan to implement this at this time due to functional limitations.

We'll keep our community's wish in mind for the future but in the meantime, please utilize our Support team to gift friends and family. :)

*snip*


SupportGuru on 10/19/2012, 06:04 AM
While we don't have a gift option in the store; you can gift items and bundles. You can purchase it on your account, claim the item from item claim and then contact support. We will transfer the item or bundle to whichever character you would like.

We talk about this some more and the restrictions here: https://tera-support.enmasse.com/app/answers/detail/a_id/525
Good luck everyone!
I hope you all get a chance to log into Fyrmount tomorrow and prep. I'll be in there throughout the day and so will some other GM's if they have the time.

Have you all gotten the information that's been sent out via e-mail? (to the team leader, or whoever submitted the team)

And good luck in the tournament!
Welcome ZeroSoulreaver. I hope you enjoy your stay as well!
It will be available at 11am Pacific on Friday morning.

It is on the server list for final set up :).
SalieriVoo on 11/08/2012, 03:38 AM - view
Treeshark on 11/07/2012, 09:30 PM
Incorrect. New users can click on "My Account" on the top right and access the page I am talking about.

Or they can go here: https://account.enmasse.com/users/account.

Or just get it here: http://download.enmasse.com/TERA-Setup.exe


Sure i can go to "my account", but instead of having Tera, i have a "Add your first game".
When i click on it, i just have the choice to buy Tera (but you already understood that i wanted to try it first :p )

Maybe i am doing something wrong, but i really don't have the download link on "my account" with a trial account.


Hey Salieri, please contact support and they will take care of you.
The team captains will decide who the alts are. The list of 20 is the pool your team can choose from for each match. Think of it as a bench.
Let's try this again but this is a warning for derailing/trolling others.
Yay, Devvy! Glad you like the controller! Looks like you're all set for relaxing(?) evenings in winter. :D
Oh gosh, my horrible handwriting! ^_^;;

Happy to hear the package arrived safely!
Locking thread: Too many arguments, trolling, spam going on.
We have temporarily set up an additional server for event-related purposes: Fyrmount.

Fyrmount was created to host this weekend's Canyon Clash battleground tournament and it will become available only to the tournament participants.

See you at the tournament!
Good! We will only bite when they ask. :D
Lancelot,

We don't have a black and white policy on this, which is why I cannot quote it for you. What we do is look at every situation and make the decision that is most appropriate. In the case of a clear mistake between two members of the same party, with both consenting to the transfer, we are happy to help. Even in these cases however, there is a degree of investigation and verification that has to occur on our end. Our intent is not to make players jump through hoops. We do this to ensure we are doing what is right for that unique situation.

Hope this clarifies things, but if any other info would be helpful, please feel free to PM me.
changes are coming. That is all I'll say :) It may not be everything you want, but some of it!
ElvenLove on 11/08/2012, 09:35 AM
Please En Masse, I do no want whatever 'Happy Cloud' is on my computer, or my new computer, when I want to play the game again. I don't care if I don't get to play right away, I'd rather wait than download a 3erd party program.

Can the game be downloaded the old way? Can you please, please make it so that it can?



Yes, you can log into your account at account.enmasse.com and choose the download button. This will install the TERA launcher, and download the entire game before you can play.
Hi Everyone,

I want to make sure there was no confusion with this, because upon checking, I can see that I actually assisted with this transfer on 11/6. Lancelot, it does not look like you received notification of this when it occured, as I was working with the other party member. For that, I apologize.

In regards to item transfers, we don't have a "one size fits all" policy. If it is an honest mistake, we can generally help with this type situation. We do, however, receive contacts from players who are simply trying to get around the bind-on-pickup functionality of the game, by asking us to transfer items to characters that were not even in a position to get the drop (such as alts or other guild members). These are the cases where we have to deny the request.
Incorrect. New users can click on "My Account" on the top right and access the page I am talking about.

Or they can go here: https://account.enmasse.com/users/account.

Or just get it here: http://download.enmasse.com/TERA-Setup.exe
We added this as a way to get players into the game faster after only downloading a few gb, instead of around 25. We realize there are bugs on it and working to fix them, however we don't have an ETA on it yet.

If users wish to download the old way, they can do so by logging into account.enmasse.com, and clicking on "Download Game" next to their game account.
@Isojuu - Sorry, we know you are not on Cue's team anymore. Cue has yet to update us with his final list.

If you have questions regarding the roster, please email community@enmasse.com, as that will be the quickest way to resolve anything.

PUPPIES!


(Thank you for the sentiment, but you guys know about the forum rules! :) )
They are hat items that are apples with arrows through them.
Catatonic on 11/07/2012, 04:29 PM - view
Treeshark on 11/07/2012, 04:24 PM
Hey Everyone.

The process of delivering the Elin back their swimsuits seems to have caused a kerfuffle with the parcel system. Parcels received from the system seem to have been triplicated in your box. HOWEVER, as all things too good to be true, you are not actually getting 3 versions of each item.

Any parcels that were never claimed before, can be claimed once. It may look like you can claim the others, but you can't. Please consult this FAQ for more details.

If you have not gotten the swimsuit back that was taken away, and it is neither in the parcel or in the temporary bank, please contact support.

Thanks!
-Treeshark


So, I can safely delete 2 of the 3 messages and the one left over will be claimable whenever it is decided that we get more space to store all the vanity items this game throws at us?


Well, yes. You won't be able too delete any of the 3 mails before claiming the item. Once you claim *one* of the parcels, you will be able to delete the others.

Essentially, if the game lets you delete the parcel, there was never anything to claim. If the game does not, there is something to claim, and you can either leave it there, or claim one and delete the other 2.
Sorry for the inconvenience, folks. The reasons behind maintenance hours are provided in the announcements in the Server Status section.

I'm closing this thread. Please keep the discussion on topic.


Sometimes I need to go look at cute puppies on internetz after reading the forum. ^_^;;
Hey Everyone.

The process of delivering the Elin back their swimsuits seems to have caused a kerfuffle with the parcel system. Parcels received from the system seem to have been triplicated in your box. HOWEVER, as all things too good to be true, you are not actually getting 3 versions of each item.

Any parcels that were never claimed before, can be claimed once. It may look like you can claim the others, but you can't. Please consult this FAQ for more details.

If you have not gotten the swimsuit back that was taken away, and it is neither in the parcel or in the temporary bank, please contact support.

Thanks!
-Treeshark


This is the real thing, folks. Sixteen teams across three servers will compete for the first-place title, achievement, and 150,000 gold in this weekend’s Canyon Clash.

Each Canyon Clash participant will receive a door prize—just for showing up to compete—including a William Tell 2-pack and a glitzy festival mask. These items will be delivered on Tuesday, November 13 to all players who participate in the tournament.

The tournament will stream live from our updated Canyon Clash event page beginning at 11 a.m. PST, this Saturday, November 10. On the event page, you can find the full event schedule, learn more about competing teams in the team info tab, and follow your favorite team’s progress in the bracket tab. The first-, second-, and third-place winners will be posted in the results tab on Sunday after the final showdown.
We are looking into this.
We'll have a server restart to return the removed swimsuits: Check your Parcel and Temporary Bank.
Hello everyone,

We will be restarting the servers at 2:15 p.m. PST today to push out a fix for yesterday's swimsuit bug: Server Restart from 2:15 - 2:45 p.m. PST

During the restart, we will be addressing a bug that prevented the players with elin swimsuits from logging into TERA. The temporarily removed swimsuits will be returned to you after this restart.

If you had the elin swimsuit equipped or in your inventory, it will be returned in a parcel.

If you had the elin swimsuit stored in your bank, it will be placed in the "temporary bank" tab.


We're sorry for the inconvenience and thank you for your patience!
We will be performing a server restart for all servers on Wednesday, November 7, at 2:15 PM Pacific time. All servers will be unavailable from 2:15 PM to 2:45 PM PST.

During the restart, we will be addressing a bug that prevented players with elin swimsuits from logging into TERA. The temporarily removed swimsuits will be returned to you after this restart.

If you had the elin swimsuit equipped or in your inventory, it will be returned in a parcel.

If you had the elin swimsuit stored in your bank, it will be placed in the "temporary bank" tab.


All servers will be unavailable on Wednesday, November 7 from 2:15 PM to 2:45 PM Pacific time.

  • Mount Tyrannas - PvP
  • Tempest Reach - PvE
  • Celestial Hills - RP PvE

Thanks for your patience!


We hope you enjoyed throwing pies at Gourdo, dressing up your characters, showing off your crafting and dyeing skills, attending the Masquerade Ball with Minea, creating monster posters, reading scary stories, and opening mystery boxes. We had a blast spending the last couple of weeks with you, getting to see your creativity and Halloween spirit in full swing, TERA-style.

As you know, we received many wonderful screens of fun, funny, creative—and scary—character costumes. The following screen shots were chosen by our Creative Services team as the winners of the four costume contest categories. Each winner was rewarded with the Boneshaker mount.

Congratulations! And thank you to all who participated.

Click for the Masquerade Mayhem Costume Contest Winners!

Visit our Halloween 2012 costume contest finalists gallery to see all the awesome costume contest finalists.

Happy Masquerade Mayhem! Here’s to many more Halloweens with our beloved TERA community!
@Radiana, I'm not sure if you are still having an issue, but regardless I PM'ed you.
Hello and welcome, Cheli!

Here is a link to our system spec FAQ page which lists the (it also has a link to the diagnostic tool as well).

I'll move this thread to the appropriate section, Off-Topic. :)
/raises a secret army of barakas for a hug attack

One of the nicest introductions I've seen! :)
Welcome to TERA, Youkie!

Be sure to check out the Celestial Hills server forum for new friends and guilds! :)
Catatonic on 11/01/2012, 07:57 PM - view
Minea on 11/01/2012, 03:09 PM
We do not discuss the moderation action we take with anyone else but the individual themselves to respect their privacy. :)

And no, we haven't forgotten this, but our last forum update was on forum organization and other backend features.

Let's make a better use of the subforums, shall we?


On that organization, I think the Newcomer boards should be at the top, not near the bottom.

I tweaked a bit to change the order a bit, how about now?
Hello, poster contest winners! If you haven't checked your email, please make sure to do so as the prizes have been shipped and you have been emailed with the tracking number! :)
I'll close this thread since the topic is not related to TERA or En Masse, and discussion on moderation is against the forum rules.

Official TERA forum rules

Rules of Conduct
Pl3rion on 11/06/2012, 10:26 PM - view
Do you have an estimate of when we can expect to have our bathing-suits returned to us?


Our goal is to have the fix for the Elin swimsuits deployed and tested in our QA environment today. If everything goes well then it would be safe to say that you would have them back by Thursday, November 8th. I don't have an exact time to give at this moment.
To the OP, as stated in another thread which you started, you need to contact support to assist you with your issue. Making threads with threats and non constructive comments isn't helpful for anyone.
You are not imagining things. :)

Chager on 10/08/2012, 04:35 PM
Let me help with the questions y'all have by explaining our process a bit.

As I've said before, we have a rough delivery schedule and what will be in each of those builds from now until the end of the year. There are often last minute changes to the build contents, which could either change the date or what the build contains. We have a good idea of what the 'final' build delivery will be a week or two prior to the delivery, but always like to err on the side of caution and not talk about build contents until we actually receive it and have it in our QA environment. Depending on the size of the build, total contents to test, etc. this could be a few days to a few weeks.

Up until now we've been on a pretty regular 2 week iteration where we get and deploy builds from BHS. When they were here in Seattle last we had a great discussion on the pros and cons for this, using the past few months as a way to analyse how effective this was. Turns out that with a 2 week process we could each make and test small changes, but we didn't have the bandwidth to really get into a few issues that needed more than a few days of dev work (enchanting for one). To be able to tackle these bigger issues, we changed the delivery schedule to be more content focused instead of weekly focused. The result of that was a change from a 2 week regular cycle to a slightly more irregular schedule based on development milestones, and that time difference is 'roughly' 3ish weeks apart now.

For those who think we are sitting on builds, the most definitive answer is no. I've said it before and I'll say it again, our team is kick [filtered] when it comes to receiving, testing, and deploying builds. A week turn around for large updates that we get is pretty ridiculous, especially when you consider we test new changes, regress bugs, create new localization files, test patches (game and localization) and publish this to multiple environments to ensure patches happen right the first time (AND have a weekend crammed in there somewhere for family). We also all play TERA in the office, and I would be personally bludgeoned to death if I got caught sitting on a build.

*ship*


From this post
Disruptive and not constructive. Thread locked.
It is not free to play. That is a free trial called the Discovery Edition. Closing this misleading thread.

edit: I got "Mineaed"!
TERA Discovery Edition is the improved version of our 7-day trial based on feedback.


(And this is your official warning on making a dramatic and disruptive thread.

Official TERA forum rules

Rules of Conduct)
Locked. Disruptive.
Hello everyone,

We are experiencing a bug where the players with elin swimsuits are not able to log into TERA. While we are working on the permanent fix, we will be restarting all servers to allow these players into TERA by temporarily removing all elin swimsuits.

Please note that the elin swimsuits will temporarily be removed from your possession while we are working on the permanent solution, and they will be returned to you once we implement the permanent fix.

Thank you for your patience!

November 6 - Server Restart from 3:30 - 3:45 p.m. PST
We are having a server restart at 3:30 p.m. PST to let the players in by temporarily removing the elin swimsuits.

Minea on 11/06/2012, 03:05 PM
*snip*

We are experiencing a bug where the players with elin swimsuits are not able to log in. While we are working on the permanent fix, we will be restarting all servers to allow these players into TERA by temporarily removing all elin swimsuits. Please note that the elin swimsuits will temporarily be removed from your possession while we are working on the permanent solution, and they will be returned to you once we implement the permanent fix.

All servers will be unavailable on Tuesday, November 6 from 3:30 PM to 3:45 PM Pacific time.

*snip*
We will be performing a server restart for all servers on Tuesday, November 6, at 3:30 PM Pacific time. All servers will be unavailable from 3:30 PM to 3:45 PM PST.

We are experiencing a bug where the players with elin swimsuits are not able to log in. While we are working on the permanent fix, we will be restarting all servers to allow these players into TERA by temporarily removing all elin swimsuits. Please note that the elin swimsuits will temporarily be removed from your possession while we are working on the permanent solution, and they will be returned to you once we implement the permanent fix.

All servers will be unavailable on Tuesday, November 6 from 3:30 PM to 3:45 PM Pacific time.

  • Mount Tyrannas - PvP
  • Tempest Reach - PvE
  • Celestial Hills - RP PvE

Thanks for your patience!
OK, let me clarify some things.

The folks that are crashing after cinematic before the character screen, we're doing a temp fix here in the next hour.

The folks that are crashing AS soon as you hit play, that's a different story.
TaddTaddTadd on 11/06/2012, 02:45 PM - view
$Revision: NAEU-18.1006 $
SrcRegVer: 31406
GoldVer: 31406
ReleaseName: NAEU-18.1006
ReleaseDate: 2012-10-25 21:59:04 +0900
ClientRevision: 228620
ShareRevision: 228620
ReleaseDataRevision: 31417

11/1/2012
DataCenter_Final_USA.dat
http://www.mediafire.com/?v4cyvclrca490h8


So are you getting the error instantly when you hit play? Or getting the error after the 3rd cinematic?
Altira on 11/06/2012, 02:33 PM - view
Getting the same thing over and over. Heard a few people getting it to.

Error ffff:ffff when I click PLAY to enter the game. Using repair function over a dozen times. Does a really fast download, download complete (as if no file downloaded) then launcher EXITS. It's still running in the background, and eventually after several minutes gives the Error "ABORT: Pointer is NULL. .\socket.c/392" and crashes.

I don't have Elin swimsuits.

I tried running TERA.exe after the launcher closes, but remains in the background. Doing this results in Error: "Cannot find binkw32.dll. Please, reinstall this application". Could this be why I can't get the game to start?


Could you give me the following information:

Right-Click on the TERA Launcher Icon and choose "Open File Location"
Open the Client Folder
Open the Binaries Folder
Open the ReleaseVersion.txt file (located about two thirds the way down)
Let us know what the last line of the file says.

Additionally,
Go back and open the Client folder
Open the S1Game Folder
Open the S1Data Folder
Provide the time stamp for the "DataCenter_Final_USA.dat file.

Ya, once this is fixed the swimsuits will be available again.

We removed it temporarily for obvious reasons :).
Rosanna on 11/06/2012, 01:31 PM - view
deaddove on 11/06/2012, 12:23 PM
Elins, ruining everything!



I agree! This is what happens when they are allowed to charge up their lasers (and go into cuteness overload). It can potentially have disastrous results ranging from destroying an entire galaxy to damaging game clients.


Albert Einstein warned us decades ago:

E=mc^2

or rather

Elin = Massively * Cute ^ 2



Where c stands for cuteness, m stands for how massively this cuteness "Really" is (this depends on which dimension we are talking about), and finally E stands for the almighty master race Elin. If any of these terms goes "out of whack" then it is basically game over.









Destroyer of Worlds. How horrifically horrifying. It's Terable!


Wow... 0.o. LOL.

Anyway, quick update... the temp fix in test now making sure it doesn't become a "Destroyer of Worlds".


Closing this derailed discussion.

As for the original post, En Masse is a different publisher for a different territory. Also it may be helpful to read the Terms of Service.
Unfortunately the nexus times are not changeable on the fly. :(

We are working hard to get everyone back in, thank you for your patience.
No, only previous trial accounts will get switched to the Discovery Edition. Previous non-trial accounts will stay as they are.

You can, however, create a new Discovery Edition account and play a new character just fine. You won't have to download the entire client with the new downloader that we have here: http://tera.enmasse.com/download.
Dayledose on 11/06/2012, 11:11 AM - view
Apparently my attempt at sarcasm was misplaced, forgive my anger. I just would have thought that with what was in the patch notes the swimsuits wouldn't be causing this problem, unless they changed something in them without telling anyone...


This patch had nothing to do with swimsuits, specifically Elin swimsuits. Unfortunately, that is where the cause is coming from, so maybe I'm wrong :P.

But yes, we're looking at deleting the swimsuits and returning them back once we have a perm fix.

So for now, please don't equip Elin swimsuits for now! Thanks!
Catatonic on 11/06/2012, 10:58 AM - view
Dayledose on 11/06/2012, 10:56 AM
WallyPark on 11/06/2012, 10:50 AM
BushmasterBA50 on 11/06/2012, 10:47 AM
If the "Elin + Swimsuits" is the problem.. can you guys remove it from toon as temporary solution? (my main is Kriemehilt on Tempest Reach)
All I want is just log on and get into Nexus..



We're definitely considering this. Unfortunately we need to make sure we do this correctly, so we don't need to "clean up" later and make things worse :).

We'll update as soon as we get some information.


Clean up? You mean you're trying to test this out and make sure it doesn't cause problems before your implement it right? Like with patches.....


He was referring to removing the swimsuits that are causing the problem, which would then mean that they need to replace them all which takes man hours and a lot of work because some of them are premium items, and it isnt something people would appreciate if they did the same fix they did for the Ruby Rims.


Thank you, couldn't have said it better myself.
Catatonic on 11/06/2012, 10:47 AM - view
WallyPark on 11/06/2012, 10:44 AM
Hey guys,

We think we know the issue and we're investigating to fix this is the easiest way possible.

Currently, certain swimsuits are causing the client to crash. We'll keep this thread updated and get this fixed ASAP!


Thanks. Also make that happy cloud optional please. I dont appreciate extra installers.


Totally understood, but the HC launcher goes away after you download TERA fully and launched the game once at least. The shortcut will get replaced with the TERA launcher as soon as the download is done.

The HC launcher is so you don't necessarily need to download the FULL game client before start playing.

But we'll consider separating it out.
BushmasterBA50 on 11/06/2012, 10:47 AM - view
If the "Elin + Swimsuits" is the problem.. can you guys remove it from toon as temporary solution? (my main is Kriemehilt on Tempest Reach)
All I want is just log on and get into Nexus..



We're definitely considering this. Unfortunately we need to make sure we do this correctly, so we don't need to "clean up" later and make things worse :).

We'll update as soon as we get some information.
Hey guys,

We think we know the issue and we're investigating to fix this is the easiest way possible.

Currently, certain swimsuits are causing the client to crash. We'll keep this thread updated and get this fixed ASAP!
A+++
Nov 10, 11am Pacific. Team leader should have details already.
hqDM on 11/06/2012, 09:46 AM - view
Patched, immediately ffff:ffff'd.
Closed out launcher, signed in again, immediately ffff:fff'd.
Closed out launcher, signed in again, repaired installation.
Closed out launcher, signed in again, loaded game - ffff:ffff'd after the 3 cinematics, where the server window / char select would normally be coming up.

$Revision: NAEU-18.1006 $
SrcRegVer: 31406
GoldVer: 31406
ReleaseName: NAEU-18.1006
ReleaseDate: 2012-10-25 21:59:04 +0900
ClientRevision: 228620
ShareRevision: 228620
ReleaseDataRevision: 31417

DataCenter_Final_USA.dat 2012/11/02 7:48

Currently verifying repair again..
e: and it wants to re-download the entire [filtered] client. Seriously?



Can you help me out with this? I'm going to PM you directly.
Looks like some have had success after running the repair multiple times. As Dabarri stated: 6th times the charm. While we hope it doesn't take that many repairs feel free to run it a few times just to make sure it's catching the bad file.

Lynesse on 11/06/2012, 09:34 AM - view
WallyPark on 11/06/2012, 09:24 AM
Hey Folks,

When you're looking at the "ReleaseRevision.txt" can you tell me what the line is for:
ReleaseDataRevision?


Can you also go to S1Game / S1Data and give the time stamp of the "DataCenter_Final_USA.dat please?

Thanks


ReleaseDataRevision: 31417
DataCenter_Final_USA.dat 11/1/2012 6:48PM (EST)

I've tried repairing several times, but I still get the fatal client exception error just before I get to the character selection screen.


Yup your files are correct. Those are the timestamps and revision needed for this patch. Have you tried running the repair yet?

Let me dig a bit deeper to see what the problem might be.
Shao7 on 11/06/2012, 09:29 AM - view
I restarted the client three times now, each time doing Tools > Repair.


Still crashes with unknown client error before ever getting to character login screen.

My computer specs are beyond minimum and suggested requirements.


I guess they don't want me playing anymore.


I can assure you we want to fix your issue as quickly as possible. Can you do the following steps?

Right-Click on the TERA Launcher Icon and choose "Open File Location"
Open the Client Folder
Open the Binaries Folder
Open the ReleaseVersion.txt file (located about two thirds the way down)
Let us know what the last line of the file says.

Additionally,
Go back and open the Client folder
Open the S1Game File
Open the S1Data File
Provide the time stamp for the "DataCenter_Final_USA.dat file.

Post locked for creating offensive & disruptive content.
Repair should catch the old file, and update it. If that doesn't work let us know.
We're redirecting all launcher/client-related issues people are having this morning to the pinned thread for better distribution of official information. The link Catatonic posted works.
Hey Folks,

When you're looking at the "ReleaseRevision.txt" can you tell me what the line is for:
ReleaseDataRevision?


Can you also go to S1Game / S1Data and give the time stamp of the "DataCenter_Final_USA.dat please?

Thanks
I am closing this thread as it has been derailed to discussions unrelated to the topic and quite a few of you are making personal attacks. Please do read the Official TERA forum rules and Rules of Conduct.
DariuSlambert on 11/06/2012, 09:19 AM - view
im at 18.006.. i downloaded the patch, i click on play the tera symbol appears then my screen goes black with the tera cursos as if its about to star but then i get kicked out and i get no message at all after that... it just kicks me out


Sorry to hear that DariuSlambert,
I would recommend that you close out and try again. We just made some changes that should hopefully correct it.
Servers are back up. If you are experiencing one of the launcher issues I've created another thread located here to track these errors. We have identified the issue and it may be corrected. Please close out completely and sign back in.

You should get another patch. I'm locking this thread, and if you continue to have issues please post them here: http://tera-forums.enmasse.com/forums/general-discussion/topics/Launcher-Error-after-Patch-Update.
Here is the combined information from the pinned thread above. As SupportGuru said, we're actively working on this and hope to fix it very soon. Let's redirect the conversation instead of creating multiple topics. :)

SupportGuru on 11/06/2012, 09:12 AM
Hello All,

We have pinpointed the cause of the launcher errors some players are experiencing this morning. In short your clients are not getting the correct patch version. This results in numerous errors such as insufficient memory, fatal client error, metafile errors, and no servers after patching.

We are working as quickly as we can to resolve this issue, and hope to have it corrected very soon. Apologies to all impacted.

More Info Below
To see if you are impacted by this you can go to your TERA Folder (right-click the TERA Launcher Icon and choose "Open File Location"). Click on Client, then Binaries, then open ReleaseVersion.txt. If you see 18.005 under the version you are impacted.

I've created another thread located here to track these errors. We have identified the issue and it may be corrected. Please close out completely and sign back in. You should get another patch. I'm locking this thread, and if you continue to have issues please post them here: http://tera-forums.enmasse.com/forums/general-discussion/topics/Launcher-Error-after-Patch-Update.
I've created another thread located here to track these errors. We have identified the issue and it may be corrected. Please close out completely and sign back in. You should get another patch. I'm locking this thread, and if you continue to have issues please post them here: http://tera-forums.enmasse.com/forums/general-discussion/topics/Launcher-Error-after-Patch-Update.
@SugarBaby, can you close out and log back in. I've also created another thread for tracking these located here: http://tera-forums.enmasse.com/forums/general-discussion/topics/Launcher-Error-after-Patch-Update.
Hello All,

We have pinpointed the cause of the launcher errors some players are experiencing this morning. In short your clients are not getting the correct patch version. This results in numerous errors such as insufficient memory, fatal client error, metafile errors, and no servers after patching.

We are working as quickly as we can to resolve this issue, and hope to have it corrected very soon. Apologies to all impacted.

More Info Below
To see if you are impacted by this you can go to your TERA Folder (right-click the TERA Launcher Icon and choose "Open File Location"). Click on Client, then Binaries, then open ReleaseVersion.txt. If you see 18.005 under the version you are impacted.

I just want to let you know that it's not corrected yet. While some may get in the game others are still getting errors. The smoke generated from our operations teams' fingers as they work to correct this is setting off fire alarms.

Apologies to all impacted; this is the last thing we want. Now that we know what the issue is, it should be corrected soon.

To clarify, you could receive anyone of several errors (insufficient memory, no servers listed, fatal client error, and unable to download metafile).
Catica on 11/06/2012, 08:59 AM - view
LzAC on 11/06/2012, 08:57 AM
I had this "Unable to download Metafile" problem but now I'm getting the "Unable to contact reliable sorce" issue. xD


I was getting the unreliable source message but I waited like 5 min then tried again. It patched when I tried again but now when I hit button I get the fatal client error message.


Yes, some players are getting fatal client error. We are looking into this one as well.
Catatonic on 11/06/2012, 08:51 AM - view
SupportGuru on 11/06/2012, 08:49 AM
Hello All,

Apparently the game client is not recognizing the latest patch version for some players while others it is patching correctly.

To know if you are impacted you can go to your TERA Folder -- Client -- Binaries -- Open ReleaseRevision.txt. If the Revision says 18.1005 then you are impacted.

We are working on this, and hope to have it corrected shortly.


Soooo I should start asking people for Dropbox link like last time?



I wouldn't recommend accepting files from unknown people. We have pinpointed the issue so hopefully corrected soon.
Hello All,

Apparently the game client is not recognizing the latest patch version for some players while others it is patching correctly.

To know if you are impacted you can go to your TERA Folder -- Client -- Binaries -- Open ReleaseRevision.txt. If the Revision says 18.1005 then you are impacted.

We are working on this, and hope to have it corrected shortly.
It's been edited :)

Most updates will be in the similar "News and Announcements" thread so please check there. And by most, I mean that I just updated it and you all should go check it out. :)
Just updated the post to reflect what items players will get to compete with.
The cost reductions will be here by the end of the month.

Guys, keep your posts constructive and please remember that this is the Official TERA forums. Let's keep things on TERA.
Let's redirect the discussion to the original thread, sorry it got lost.

My post is on page 3. :)

Minea on 11/05/2012, 02:40 PM
Hello, folks!

Chager has a new opportunity and we wish him the best luck in all of his endeavors. We'll all miss him not only because he was our coworker but also is a wonderful person and a friend!

TERA will continue to improve as it has been and we are excited for the upcoming changes, we will keep working with you, our community, and BHS to make TERA the best it can be.

As for game-related news, we will do our best to give everyone updates as always, whether it be through me or Treeshark or other folks. :) (Look for tomorrow's patch notes soon too.)


(This is also a good place to remind everyone about our forum rules on keeping all posts constructive/non-dramatic and not making personal attacks. Thanks!)


We’ve got everything from additional battlegrounds rewards to dungeon changes to popori ears staying where they belong. The latest patch notes tell all.
Hello, folks!

Chager has a new opportunity and we wish him the best luck in all of his endeavors. We'll all miss him not only because he was our coworker but also is a wonderful person and a friend!

TERA will continue to improve as it has been and we are excited for the upcoming changes, we will keep working with you, our community, and BHS to make TERA the best it can be.

As for game-related news, we will do our best to give everyone updates as always, whether it be through me or Treeshark or other folks. :) (Look for tomorrow's patch notes soon too.)


(This is also a good place to remind everyone about our forum rules on keeping all posts constructive/non-dramatic and not making personal attacks. Thanks!)
(Moving this to Off-Topic. :P)
Oops. ^___^;;

(Fixed the original post. You didn't see nuthin'!)
Edited by: Minea 4 minutes ago - Reason: edited the first post
Hello, everyone!

This is a reminder that the Masquerade Mayhem will end tonight, at 11:59 p.m. PST!

Make sure to get that last instance run in and throw all of your pies at Gourdo before the mayhem ends tonight!

Also, our Masquerade Mayhem-related seasonal items will removed from the En Masse store tomorrow morning.
Thank you for the encouragement! Our community is as vibrant and fun as I can remember, we really appreciate everyone sharing their thoughts/feedback with us!

Added Asylum to this post as well. Thank you, Slubber! :)
This is a good suggestion and thank you for sharing it!

(I'll move this thread to Suggestions on TERA subforum.)
Registration and Signups are over, but we do realize that Hurricane Sandy has affected rosters.

All teams have until Tuesday at 4pm to finalize their rosters. Final rosters will be posted on Wednesday on our website. Please submit all changes to community@enmasse.com.

All Team Leaders should have received confirmation either via parcel or e-mail by now. Some of the confirmations have asked for additional information, so please check :).

Thanks!
- Treeshark

Oh, we plan on handing out dyes, but we will not be copying over the costume items. I'm sure if you want your hat, we can figure something out before the tournament begins during prep time.
Locking thread. Please do not repost locked threads. Thank you!
It's more like a clone. Your character on the current server will still be there and we will just be copying the basic things off of that character to our event server.

So yes, you can play on the normal server. But you will not be able to play on both the normal server and the event server at the same time.
We will be streaming as much as we can. We won't be able to stream all 8 matches at once, but we'll do the best we can. Details on this will be on the web when they are ready.
Hey Everyone!

The registration for Canyon Clash is now over, and we have a final list of teams. Here they are in no particular order:

  • Nerdrage
  • Secret
  • Death by RP
  • Perfectionists
  • Reason
  • Shatter
  • New Prophecy
  • Touch Fluffy Tail
  • Man Up
  • Kick Rocks
  • TheLEGION
  • Cue's Team
  • Focused
  • Overpower
  • Bounty Hunters

As you can probably count, this is only 15 teams. We are still going to go ahead with the tournament as planned, except that one random team in the beginning will have a bye in the first round.

If we missed your submission, or you feel like your team is ready to rumble with the rest, feel free to submit to community@enmasse.com.

But remember, we only have ONE slot left! We will accept another team up until Tuesday at 4pm Pacific Time, and on a first come first serve basis. Please submit only via e-mail, as no in-game submissions will be selected.

Details on the fabulous doorprizes, as well as what the crystals/zyrks/etc.. you'll get will be posted by end of day Monday.

Here is a reminder of the tournament rules:

  • The 16-team, double-elimination tournament will be held on its own server, separate from the live servers.
  • All participants will be issued the victor weapon and armor set. This will be the only weapon and armor set available.
  • All characters will have their class skills, glyphs and a full array of crystals and zyrks.
  • The tournament server will open 24 hours before the start of the tournament so that players can customize their glyphs/crystals/zyrks and skill key configurations. No PvP will be allowed before the tournament begins.
  • Only tournament participants will be allowed to enter this server.
  • The Desperate Resolve buff will be turned off for the tournament.
  • Tournament will start on Saturday, November 10.

See you all in the Canyon Clash!
No call outs please. Make sure your threads are constructive.
Hey Everyone!

The registration for Canyon Clash is now over, and we have a final list of teams. Here they are in no particular order:

  • Nerdrage
  • Secret
  • Death by RP
  • Perfectionists
  • Reason
  • Shatter
  • New Prophecy
  • Touch Fluffy Tail
  • Man Up
  • Kick Rocks
  • TheLEGION
  • Cue's Team
  • Focused
  • Overpower
  • Bounty Hunters

As you can probably count, this is only 15 teams. We are still going to go ahead with the tournament as planned, except that one random team in the beginning will have a bye in the first round.

If we missed your submission, or you feel like your team is ready to rumble with the rest, feel free to submit to community@enmasse.com.

But remember, we only have ONE slot left! We will accept another team up until Tuesday at 4pm Pacific Time, and on a first come first serve basis. Please submit only via e-mail, as no in-game submissions will be selected.

Details on the fabulous doorprizes, as well as what the crystals/zyrks/etc.. you'll get will be posted by end of day Monday.

Thanks!

-The Canyon Clash Team.
Kailani on 11/02/2012, 05:26 PM - view
Question, how can I get back the trial days I've missed?

-- Deleting Game.Version it's pretty much as uninstalling, yep yep


Send a quick ticket in letting us know and we will extend it for you :)

https://tera-support.enmasse.com/app/ask
Edited by: Tonka 2 minutes ago - Reason: links for all!


TERA is an immense world, and the game tells only some of its stories. Our series of adventure e-books by award-winning fantasy authors and our own En Masse Entertainment writers lets you experience TERA even when you aren’t playing the game.

In our most recent e-book, Stacey Janssen’s “Fanatic,” you’ll see firsthand what it’s like to infiltrate the Cult of Lok. You’ll learn what extremes the cult goes to when they create the horrid Lokians that fight on their behalf.

At only 99 cents each on the Amazon.com store, “Fanatic” and the other stories in our collection have a price that can’t be beat. Download it to your Kindle of choice today!

Read full book descriptions and story excerpts on our TERA e-books page.
We will have a server maintenance from 7:00 - 8:00 a.m. PST on Sunday, November 11. All servers will be taken down from 7:00 a.m. to 8:00 a.m. PST.

We will be adjusting the time after the end of the daylight savings time.

All servers will be unavailable from 7:00 a.m. to 8:00 a.m. PST.

  • Mount Tyrannas - PvP
  • Tempest Reach - PvE
  • Celestial Hills - RP PvE

For server status, please refer to the Server Status page. Thank you for your patience!
Very, very cute!!!! :D *gives you a cupcake*
Hello everyone, here is our latest update on this issue. We are sorry for the inconvenience and appreciate your patience.

SupportGuru on 11/02/2012, 09:05 AM
Hello All,

We think we've identified the root cause and fixed the patching path issue. If you experienced this error you will need to delete your Game.Version file. Doing this will require you to download TERA and our patches again.

To locate your Game.Version file you can right-click on the TERA Launcher Icon and select "Open File Location". From here you will see the file entitled "Game.Version"; right-click and delete it.

If you do not have the TERA icon on your desktop please navigate to the TERA folder by going to Start --> Computer --> C:Drive --> Program File (x86) --> TERA Folder.

Yep, it will be included in the Masquerade Mayhem wrapup post early next week. :)
Hello All,

We think we've identified the root cause and fixed the patching path issue. If you experienced this error you will need to delete your Game.Version file. Doing this will make you download TERA and our patches again.

To locate your Game.Version file you can right-click on the TERA Launcher Icon and select "Open File Location". From here you will see the file entitled "Game.Version"; right-click and delete it.

If you do not have the TERA icon on your desktop please navigate to the TERA folder by going to Start --> Computer --> C:Drive --> Program File (x86) --> TERA Folder.

Hello folks,

We are seeing some users not being able to see the server list and not being able to get into the server. We are aware of this issue and are actively working to resolve this. We don't have an ETA yet but we will update you as more information becomes available.

(This is the link to the discussion topic we've been using to let the community know earlier today, please direct the discussions to the thread.)
Hello folks,

If you want to try TERA, please use our 7-day trial. I really feel that these kinds of discussions are not very helpful or constructive. People have different opinions and you can be the best judge of anything and everything you will like or dislike.
All of the prizes have been sent, check your emails! :)
Hello, folks! We are investigating all potential causes and this is still one of our top priorities that we are currently working on. Thank you for your patience!
We do not discuss the moderation action we take with anyone else but the individual themselves to respect their privacy. :)

And no, we haven't forgotten this, but our last forum update was on forum organization and other backend features.

Let's make a better use of the subforums, shall we?
We're looking into this, sorry for the inconvenience. :(
I'm not in this picture. :P
Nice to see this restarting! It's a great idea. :)

(Just as a reminder, please refrain from using forum signatures. This actually is not a lacking feature but a feature we intentionally left out from our forums.)
If you've already tried completely exiting and restarting the launcher, please contact our Support team.

(Please say no to resurrecting threads, thanks!)
Locking this thread. We don't talk about personal info from user accounts in a public forum, or with any other users aside from the account holder in question.

I will say in a very broad, general sense that we always fact check and triple check before investigating anyone, and often our GMs try to speak with users to understand a situation fully. If anyone ever feels they've been targeted or have had restrictions put on them unjustly, please contact CS or message us on the forums.

Thanks,
-Chager
Halloween at En Masse Entertainment!

(Links to the album on the official TERA Facebook page)
We made the decision based on the concerns/feedback that the smaller groups and guilds are unable to participate in the tournament because of the fee, and wanted to make sure they were not blocked by the entry fee (something that we put in to prevent people from flaking). Even some of the larger guilds were spending their funds on holding community events, which we always appreciate. We want to make sure everyone has the opportunity! :)
Catatonic on 10/31/2012, 04:05 PM - view
Synergize on 10/31/2012, 03:53 PM
Echoing what others have said, I have never heard of a Tera account being hacked. I have never seen a gold spammer - I've been playing at least 6 hours a day since February.


I saw a gold spammer today actually.


We saw the gold spammer today too, and the account was perma banned.
History ends now! Dun dun dun!
Our Creative Services team dug themselves out from under an avalanche of entries, and here are the posters they liked the most:



Baratheus of Tempest Reach grabbed attention for a “These Freaking Hyenas” poster that our artists cited for “great attention to detail, color, and texture.”



Vixxen of Celestial Hills made a “Basilisk/Baptism By Fire” poster that even had dates and venues for an intercontinental TERA tour.



We also loved the “Argon Invasion” poster created by Stormfur (we think…the strobe lights made it hard to read the paperwork). As our judges put it: “Totally got the feel of a DJ flyer!”



Devvy of Tempest Reach has a healthy sense of humor, playing up the oft-reincarnated Karascha in a “He’s Back—One Night Only” poster.

Those four artists received Logitech Wireless Gamepad F710s for their creativity and hard work.



Finally, our Creative Services team awarded an honorable mention to a “TERA Demon” poster by Bunny.Cookie of Mount Tyrannas because of the facial expression on the demon. “I am transfixed—you can feel the angst,” one judge said.

Thanks to all who entered. Everyone did a great job! Happy Halloween!
It was super fun! It was really cool to have many different events for people to attend, thank you for hosting it! :)


In addition to waiving the entry fee, we’ve also opened up an additional option for registration entries. You can now register by emailing us at community@enmasse.com. If you haven’t assembled your team and registered yet, you have just two (two!) days left to do it. Some teams have signed up already—don’t let them get the glory and gold that belongs to you!

Fraywind Canyon is a venue unlike any other in TERA, where players can enjoy the visceral experience of massive, multiplayer PvP action. Canyon Clash is your opportunity to experience the joy of taking down hordes of worthy rivals while being generously rewarded.

Most of all, it’s a chance to show what your server is made of. Make no mistake: the other servers are taking this seriously. And oh, how they’ll laugh at you if your server drops the ball.

Do it to represent. Do it for fame and glory. Do it for the gold!

The tournament takes place November 10, 11 a.m. to 5 p.m., and November 11, 11 a.m. to 2 p.m. (all times Pacific). The first-place team will split 150,000 gold, and every member will get a special in-game title and achievement. Second-place combatants split 90,000 gold. The third-place team splits 45,000 gold.

For registration and tournament details, check out our blog page!
I know it's Halloween, but please let the dead threads rest in peace. No necro'ing please!


Also, we need to stay away from discussions that are against the Official TERA forum rules.
Hello Reaperchris,

Please contact our Support team for support on this issue. (There is also a "Support" button on top of the page, second from the right from the menu.) Thanks!
Keep the discussion on topic and this is a warning for making personal attacks on the forums.
Hey guys,

Thank you for your suggestions. We hope to host more tournaments in the future, so they are very valuable to us!

Just remember to keep it constructive and no personal attacks please. Let's save the fieriness for the tournament, yes? :P
We are waiving the registration fee to all teams after listening to your concerns! (It was put in place to prevent registered folks from not showing up and disrupting the match schedule.)

Updated the original post to reflect this and more information can be found here.
Hello, everyone!

Great news for anyone who's entering the Canyon Clash Tournament! We are waiving the 15,000 gold registration fee for the Canyon Clash Tournament!

This fee was originally set up as a way to prevent some people from registering and not showing up therefore creating a disruption in the tournament schedule. However, after listening to the community feedback that this is a significant barrier of entry (especially for smaller groups and guilds), we have decided to waive the registration fee for all. Don’t worry, if you’ve already paid the fee, it will be refunded to you!

So what’s next? Registering is what’s next, and that can be done either by emailing your roster to community@enmasse.com, or an in-game parcel to “Canyon.Clash.Rep”.

Just to refresh your memory, here’s what the tournament will entail:

  • A Double Bracket elimination tournament that pits teams across all servers to find out who is the best of Fraywind Canyon.

  • No need to worry about what gear level you are or the other player is. That’s right, for a few matches
  • (or more, if you win), enjoy TERA’s pure combat. Everyone gets the Victor’s Armor and Weapon set to bash each other’s heads in. And don’t worry, we’ll give you enough crystals/jewelry/zyrks to have fun with.

  • November 10th to 11th, starting at 11am Pacific both days.

Have fun, everybody! See you on the battlefield!
I facepalmed several times reading this entire thread, I want some compensation! :P
The Masquerade Ball begins soon at 6 p.m. PDT tonight! Grab a firecracker bundle by using the code "kaboom" to use at the party!

See you soon! :)
Please do not necro posts. Locking.
:O

So that's where they were! I've been looking for them all over the place! :)

No need to link to other threads in other sections with no other relevant text.
And the screenshots of the finalists are here! (Larger pictures are available in the gallery, link is at the bottom of the post.)

Minea on 10/29/2012, 04:58 PM
Here is the list of the costume contest finalists, for easy viewing. If you are one of the finalists, be at the Masquerade Ball to be introduced as a finalist! :)

Tempest Reach Finalists

Funniest:
Winter (Blue Duck Masquerade)
Yamaxanadu (Miss Apple)
Buli (Oppan Surfer Style)

Scariest:
Vincent.Ageon (Headless Horseman)
Baratheus (Big Bad Wolf)
Toshiko (Fire and Blood)

Best Single:
Ponpoko (You Are a Wizard Popori)
Lizzy (Valkyon Outlaw)
Gabriael (Velik's Angel)

Best Group:
Kairi and Shigatsu (Twitches in Trouble)
Kouta, Silvea and Trinsik (Pimp and His Ladies)
Zoknahal and Azarek (Grinning Werewolves)

Mount Tyrannas Finalists

Funniest:
Bang.Adden (Skeleton Minimi)
Lawolf (Duck Bandit)
Poffton (Superbird)

Scariest:
Figutto (Little Argon Queen)
Lawolf (Duck Ninja)
Villian (Skeleton Master)

Best Single:
Denko (Miss October Dragon)
Igraine (Royal Velik's Guard)
Shan

Best Group:
Pimp.Daddy and The.Whorror
Ulver, Skeptical, Morrigan, and Quincy


Celestial Hills Finalists

Funniest:
Artham (Aviator Artham)
Beautiful.Goddess
Calimar (Butler from the Mansion of Love)

Scariest:
Lascivia (Mischievous Pumpkin)
Lion (Lion's Fury)
Artham (Stealth-action Artham)

Best Single:
Ketyna (Masquerade Angel)
Papillon (Esteemed Steampunk Vampire Gentleman)
Sydia (Bat Girl)

Best Group:
Kzin and Tayelle
Here is the list of the costume contest finalists, for easy viewing. If you are one of the finalists, be at the Masquerade Ball to be introduced as a finalist! :)

Tempest Reach Finalists

Funniest:
Winter (Blue Duck Masquerade)
Yamaxanadu (Miss Apple)
Buli (Oppan Surfer Style)

Scariest:
Vincent.Ageon (Headless Horseman)
Baratheus (Big Bad Wolf)
Toshiko (Fire and Blood)

Best Single:
Ponpoko (You Are a Wizard Popori)
Lizzy (Valkyon Outlaw)
Gabriael (Velik's Angel)

Best Group:
Kairi and Shigatsu (Twitches in Trouble)
Kouta, Silvea and Trinsik (Pimp and His Ladies)
Zoknahal and Azarek (Grinning Werewolves)

Mount Tyrannas Finalists

Funniest:
Bang.Adden (Skeleton Minimi)
Lawolf (Duck Bandit)
Poffton (Superbird)

Scariest:
Figutto (Little Argon Queen)
Lawolf (Duck Ninja)
Villian (Skeleton Master)

Best Single:
Denko (Miss October Dragon)
Igraine (Royal Velik's Guard)
Shan

Best Group:
Pimp.Daddy and The.Whorror
Ulver, Skeptical, Morrigan, and Quincy


Celestial Hills Finalists

Funniest:
Artham (Aviator Artham)
Beautiful.Goddess
Calimar (Butler from the Mansion of Love)

Scariest:
Lascivia (Mischievous Pumpkin)
Lion (Lion's Fury)
Artham (Stealth-action Artham)

Best Single:
Ketyna (Masquerade Angel)
Papillon (Esteemed Steampunk Vampire Gentleman)
Sydia (Bat Girl)

Best Group:
Kzin and Tayelle
Your secret is safe. En Masse will never kno......wait a minute!


Halloween has been full of treats! You’ve grabbed candy baskets, pumpkin pies, and Halloween cake. Don’t forget to grab a mask or costume for the Masquerade Ball! It’s nearly time to rub elbows with the best-dressed in all of TERA. TERA’s final treat—the Masquerade Ball—will commence at 6 p.m. PDT Tuesday, October 30 in Pora Elinu.

We’ve pored over all your amazing costume entries. Now it’s time to show off the TERA-fic and TERA-fying finalists. Join us for the excitement when the winners are announced in game at Tuesday’s Masquerade Ball.

Visit the blog page for thumbnails and our Halloween 2012 costume contest finalists gallery for larger images!
You'll be able to view the finalists' costume screenshots. We have really great ones and can't wait to have them up! :)
Locked. Necrod
Hey folks, we've closed this thread as it violates the Forum Rules (posts for dramatic effect/posts with minimal content/inappropriate comments). Thanks for your understanding!
Locked. Posting for dramatic effect rather than substantive discussion.
We are restoring from our backup but it's not an instant process.

We got our forum bacj up not long ago, be sure to follow us on socials in cases like this and for other TERA-related news!
Hello everyone,

We had a large outage at our datacenter and we are currently working to bring everything up. We are also in the process of verifying everything before opening them back up to everyone.

Our initial estimate is approximately 1-2 hours, and we will be sure to update you as more information becomes available!

Thank you for your patience.
Locked for dramatic effect, cursing in title.
Locking thread for spam content & dramatic effect.
If you don't see them in Item Claim menu, please contact our Support team so that they can help!


Just in time for Halloween, TERA’s short fiction explores the horror at the center of Lok’s cult. In “Fanatic” by Stacey Janssen, an injured soldier infiltrates the Scions of Lok to prove her worth, but then an echo from her past threatens to expose her.

Read the excerpt on our blog and check out this e-book at the Amazon store, along with other tales from the world of TERA.
[X] HARPOON

The only way to go for a whale!
Guys, we really need to remember the Official TERA forum rules. We encourage constructive feedback on how to improve TERA from our community but promoting non-TERA / En Masse products is against the forum rules.
[X] TAME
no action taken.
@American, I'm sorry to hear that. :( You guys are well known for hosting really great events and it's much appreciated by us and the community both. KTERA hosted a BG tournament a bit ago (will have a second one soon), and we've been evaluating what is and what is not possible internally and externally based on our capabilities. (The entry fee will be taken from the leader's inventory/bank if the team gets selected to participate.)

We are hoping to create more opportunities like this after the first BG tournament, so we will keep on working to make improvements.

@Sull, Looking at the forums every day, I have to disagree. :)
We've received our first Tempest Reach team registration for Canyon Clash last night! Are you guys getting ready to show everyone who's the boss? Anybody need that extra encouragement to sign up? :)

@Iniker, Yes, just include a note saying that you want to cancel the previous entry please.

@Ippiki, FallenAnvil answered correctly! We'll look at every picture though. :P
Closing this thread. Please be sure that threads & posts are productive and constructive.
It was nice seeing some of the familiar names there! :)

Usually Q&A's are good for clarifications and for folks who don't normally keep up with the official news/forums. Any really new/great/exciting news, we like to share them in a more noticeable way (like on our newsletter/blog, website, etc.). It's sort of like what Chager said about his recent interview.

Chager on 10/23/2012, 11:22 AM
Do you guys really think I have a cool beard? (swoon).

Honestly though, this interview was supposed to focus around the Halloween event with just a few generic questions about the state of TERA. Anyone that reads this and expects mind blowing revelations should know we generally save big announcements regarding content updates or big news for our own website or mass distributed articles vs. 1 off interviews.

-Chager


If one can move past the 'no X date for Y change? no information!' idea, we are talking about what we're working on and what we're paying attention to (or don't have a plan for).
Stating your guild put a lot of effort into training folks in BG's and celebrating the achievements as a guild and sharing with the forum community = accepted

Stating so-and-so guild is bad in BG's and they are doing it wrong = not so much

We want to encourage our community to play together no matter what their guilds/servers/playstyles are. After all, we are all TERA community!

There are ways to promote rivalry without callouts too. One idea is to make an open challenge, something like "We (insert guild name) have the best PvP sorcerers on the server and we challenge anyone to disprove it! Meet us (where) and (when) for an epic duel!"
I think it's a good experience and a possibility. One of my former guilds in another game was specifically RPPvP, so PvP minded folks are definitely out there! :)
So I noticed MT forum is surprisingly quiet on the Canyon Clash topic. How are things coming along? I am fully expecting you guys to represent the PvP server! :D

Anyone needs extra encouragement? *leaves a giant doughnut with sprinkles*
This looks really fun and I am excited for everyone! :)

(Also please feel free to post this or any other future events in the Community Events section so that more people can see what awesome events you guys are having!)
Really great to see you guys participating in this, if you have a lot of participants, it may not be a bad idea to form a second team. :)

(And yes, of course everyone who's signed up already can have the cake!)
Hello folks, just wanted to stop by and say I appreciate both points of view. We want to encourage and support our community activities as much as we can, and at the same time minimize inconveniences for others. Quite a few of us in the office have listened to the Pirate Radio also, so keep up the good work! And if you feel that you are inconvenienced in the game by someone, please let our Support team know and we can take a look.
This is so cool, I need another cup of morning coffee. xD
It is a call out thread but I will be sure Minea sees it, it does need to be closed though.
They know you have their preciousssssssssss!
This thread has become very unproductive so I am closing it.

Please be sure to follow the forum rules when posting but specifically:

F. Harassment and Defamatory Statements
- Anything construed as referring to other individuals or En Masse Entertainment employees using any disallowed content or behavior.

A. Disruption
- Any language or actions intended to disturb other individuals.

and

B. Spamming and Post Content
- Excessive repetition of a single phrase, similar phrases, image or images, or incoherent gibberish.
- Excessive use of Caps Lock.
- "First posting".
- Posts with minimal or no content.
- Posts that do not contribute to the overall conversation.
- Threads or posts whose primary purpose is dramatic effect rather than substantive discussion.
- "Goodbye" threads. Please note, "goodbye" threads will result in immediate thread removal and the author's permanent suspension from the forums.
- Posts made only to "bump" a thread to the front page of that forum section.
Be sure to ask your questions (and say hi!) :P


Raptr has been hosting a Q&A with En Masse staff today since 10 a.m. PDT. Dozens of questions—and answers—have been rolling in all day. The Q&A will continue until 6 p.m. PDT. Get thee to the Raptr site and ask your question, or see whether someone else has already asked it and Chager, Treeshark, or Minea have already answered it!

If one-on-one interaction with producers and the community manager of TERA wasn’t enough, Raptr staff will pick their favorite ten questions from the Q&A and give out codes for a free Night Mare mount to the questioners.
Personally, some things I'd rather watch from afar. :)

(The face is a bit too creepy. D:)
The current Canyon Clash Rep has been misbehaving and not all registration parcels are going through (if you see him in-game, please let him know he's been bad). This has since been corrected.

Additional Registration Method

We are now opening up registrations via e-mail also. Just simply email community@enmasse.com with the same details and that will suffice.

Please include:

• The team name
• a list of all team members, who:

- must all be level 60 at the time of registration
- must all be on the same server
- cannot be on another team

Keep the Registration Fee in Inventory or Bank

Since we are accepting registration via e-mail now, we will be waiving the registration fee across both e-mail and in-game parcel registration until we confirm the team's participation. The fee will ONLY be collected IF you are selected to participate in the tournament, so keep them in the leader's inventory or bank.

Thanks, and we'll see you November 10th!
The current Canyon Clash Rep has been misbehaving and not all registration parcels are going through (if you see him in-game, please let him know he's been bad). This has since been corrected.

Additional Registration Method

We are now opening up registrations via e-mail also. Just simply email community@enmasse.com with the same details and that will suffice.

Please include:

• The team name
• a list of all team members, who:

- must all be level 60 at the time of registration
- must all be on the same server
- cannot be on another team

Keep the Registration Fee in Inventory or Bank

Since we are accepting registration via e-mail now, we will be waiving the registration fee across both e-mail and in-game parcel registration until we confirm the team's participation. The fee will ONLY be collected IF you are selected to participate in the tournament, so keep them in the leader's inventory or bank.

Thanks, and we'll see you November 10th!
Yeah, no. No trolling please.


Any Celestial Hills folks who need that extra encouragement to enter? :)

Hello Darsig,

Please contact our Support team for any billing/payment-related issues, they will be more than happy to help in any way they can.

(Locking the resurrected thread)
We share the same disappointment, Alize. :(

Here is a bit more explanation on the regions where contest is not available. It has nothing to do with us wanting or not wanting to accept entries from outside of NA. We want people to participate but just because players can purchase the game doesn't mean we have the necessary legal rights to hold contests in the same region.

Minea on 10/23/2012, 01:49 PM
We'd love to have as many people participate as possible. But like I mentioned we are contractually bound as the NA publisher and due to legal issues we don't have the right to hold contests in some regions. (I've checked with our legal staff.) It has nothing to do with Digital River or with physical prizing.



@Wrathfulram, The email address is [ community@enmasse.com ]. If you mouse over the link you can see the actual address. :)
(This topic belongs in the Off-Topic sections.)
Let's play nice folks. Disagreements are fine but keep it civil without name calling. Thanks!
muwahahahaha
Sounds really fun! Feel free to make a copy thread in Community Events section so more people can see it. :)
This also happens the other way around (if someone from NA were to go to the EU site). This is due to the fact that TERA is serviced by different publishers in different territories, and this redirect isn't something we can just change if we want to. :(

My recommendation would be to bookmark whichever page you wish to visit often. Hopefully that'll help with the inconvenience.
Because all the information in this patch went here: http://tera.enmasse.com/masquerade-mayhem/

Congratulations to the winner and thank you for a great event. :)
We'd love to have as many people participate as possible. But like I mentioned we are contractually bound as the NA publisher and due to legal issues we don't have the right to hold contests in some regions. (I've checked with our legal staff.) It has nothing to do with Digital River or with physical prizing.
Good catch on the Shandra Manaya scene:

That specific cinematic was put into the KR post Argon Queen update for them (and us) and we didn't have time to voice over anything for it and get it into the build in time for Argon Queen launch. It'll be in shortly but aside from that we are on the same page.

-Chager
Diver on 10/23/2012, 11:30 AM - view
Ya know Kewlbeard, if I could only edit the titles of forum posts I'd change it to Halloween Interview with Chris Hager. But I can't.

-snip-

Title changed.
We had to push out a localization file that has no power to control your FPS (it only changes text). There were no patch notes on it because it's the same file we've been running on the past week, we just encountered a problem during maintenance that required us to push out another copy.


Masquerade Mayhem has arrived with a new video! Beginning today, when you log in to TERA you’ll receive a trick-or-treat mystery box. Open it up to reveal your prize.

Join the festivities in game by throwing pies, protecting candy, and collecting all the treats you can carry!
Do you guys really think I have a cool beard? (swoon).

Honestly though, this interview was supposed to focus around the Halloween event with just a few generic questions about the state of TERA. Anyone that reads this and expects mind blowing revelations should know we generally save big announcements regarding content updates or big news for our own website or mass distributed articles vs. 1 off interviews.

-Chager
If you want to experience TERA and its community, the best way would be to try using the free 7-day trial to experience it yourself. :)

I actually don't think posting what essentially is "i get this negative feeling" is helpful nor is it a constructive discussion for the community. If you'd like to post a constructive suggestion/feedback for TERA, please do so (there is also a suggestions subforum).

On En Masse's part, we are continuing to improve TERA and make it the best game it can be. You can check our latest patch notes in the Patch Notes section and the latest news in the News & Announcements section. Thank you.
Please contact our Support team if you need in-game or technical support.

If you want to comment on moderation action, PM me as it is against the forum rules to discuss them on the forums.

Please refer to the Official TERA forum rules and Rules of Conduct.
Let dead threads die please.
Lagerzero on 10/23/2012, 05:30 AM - view
Zdzisiu on 10/23/2012, 01:53 AM
How are you want equalize T13 PvP with 8% atk spd with PvE T12 with x2 8% atk spd?
T13 PvP armor with T12 + 30% reflect DMG?
T13 PvP boots with T12 PvE boots +30% slow reduction?

Do not you think better way is make easier to do top PvP items? Other way we will see back absurds like most ppl with 30%+ reflect DMG and PvE items better in PvP than PvP items.


AM I the only one who didn't understand a word of that?


I am confused too. I think he misunderstands when i say that gear is equalized, that you will all be wearing t13 pvp gear in the tournament, so you wont have to worry about someone with t12 x2 8%atk spd.

You can send more than one image of the same costume, but only if you think it will help showcase the outfit. I don't think it's helpful if there are multiple screenshots where you can barely see the costume the character is wearing. :)
Pjayz on 10/21/2012, 01:46 PM - view
Forgive me if this has been answered already as it just came to me earlier, i was wondering if you guys plan on doing this like Blizzards AT realm, where you can make your own character and change it's race on a whim.

I ask this because since the gear is equalized down i would like to try a different race for the tourny.

I play an Elin and i will admit, our racials aren't amazing, but being able to make a different race would be awesome.



It won't be a bad idea to give the participants a race change token on the tournament server, I'll think about it :)

Registration is open now!
Against Forum Regulations - Threads or posts whose primary purpose is dramatic effect rather than substantive discussion. title inappropriate closing.
Against Forum Regulations - Threads or posts whose primary purpose is dramatic effect rather than substantive discussion.
Closing
Changes to the loser buff are coming. The upcoming tournament will be played without a loser buff, so we'll see how it goes. It's also going to be gear equalized, so you won't have to worry about having the best gear.
You guys know the rules, keep it on topic and no personal attacks or callouts please. :(
None of the boxes drop weapon skins. As for the glitzy mask, they are currently unavailable. We will update you if there is a change.

2 entries mean two costumes. We are selecting each costume counts as one entry since we aren't selecting screenshots. :)

Phaere is correct; the cinematics from the KR version were promotional videos and aren't in the game. All TERA clients have the same cinematic cut scenes.

Also, we dropped the subtitle "The Exiled Realm of Arborea" because we knew we would have named updates and it could get confusing. Case and point:

TERA: The Exiled Realm of Arborea Argon Queen Update Part I

Bit of a mouthful and confusing, so we chopped it shorter.

-Chager
Locked. Derailed.
Edited the original post to clarify that only size alteration is allowed for the costume contest.

This contest is about the costumes people come up with and the finalists will get a chance to present them in character at the Masquerade Ball, so we didn't feel that it was appropriate to have photoshopp skills be one of the aspects to increase his/her chance of winning.
(We can let this thread rest in peace. :) )
This post I just made in the pinned thread addresses this question.

Minea on 10/22/2012, 03:24 PM
This is due to the contractual agreement En Masse has as the North American publisher. :(

Still, please feel free to share your work in our Arts & Media section of the forums.
This is due to the contractual agreement En Masse has as the North American publisher. :(

Still, please feel free to share your work in our Arts & Media section of the forums.
Nice job!

"The reapers of leveling hopefuls" made me laugh. :)
These will be updated around mid-week, this week.
Last warning, stick to topic (crystals) and no personal attacks.


Actually, as this is a duplicate thread, I am redirecting it to the other thread by OP.
Edited by: Minea less than a minute ago - Reason: locking thread with explanation above
I am really trying to restrain myself from making a ke$ha joke right now... (must.. not.. say tik..tok..)

To clarify, the contest categories are specifically devoid of "cutest", "sexiest", etc. to encourage a variety of races and class combinations to enter. The costume contest categories are: funniest, scariest, best single and [b]best group[/b]. The examples are shown so that people can start thinking about various ways to create their costume and so far my personal favorite entries include the baraka and popori.
To clarify a few questions we've received,

  • There is no limit on the number of monsters to be on the poster. We do recommend you to keep the level of detail in mind if you want to add many of them though.

  • Entry does not need to follow the sample poster's dimension.

  • You may use your drawing skills, use screenshot as a starting point, use art editing programs or any combination of above. It's easy for us to distinguish what's drawn and what's program generated, and the winning entries will be chosen by their own artistic merit.

  • We'd prefer the poster to include some writing like the sample. We are turning the TERA monsters into rockstars, so think of this as a gig poster.
  • I think you did really well! The Ovolith one was too intimidating for me to try (plus spiders =/= D:), but both of yours look good! Thank you for making the video!
    I'm moving this to Priest section of the forum, and keep the thread's original topic in mind please.
    Welcome to TERA! We have some good guild recruitment going in our guild section of the forum, so that may be a great place for you to start looking around and find new friends!
    Sugarpaws is an adorable name! Be sure to check out the Celestial Hills server forum, it may be a great place to look for new friends/guilds. :)
    Yes, the boxes will remain in your inventory.
    Locked thread. The title of this thread appears to indicate there is a dicussion taking place with En Masse staff which is not the case and a misrepresentation. See forum rules. Thanks.
    Locking thread for necroposting.
    It was nice to see you in game, it's great to see TERA players working hard to help others through a great charity!

    Good luck and feel better soon. :)
    Illustrate one of TERA’s scariest creatures for Halloween, and you could win a wireless gamepad in our Monsters Illustrated poster contest. Make TERA’s monsters into the rock stars they deserve to be!

    Pick any monster in TERA, then use your creativity to transform it into a stylized rock poster. Save your poster as a PNG or JPG file (1 MB or smaller), then email your entry to ]community@enmasse.com by 11:59 p.m. PDT on Sunday, October 28. Include your character name, server name, and mailing address. Only one entry per person.

    Four winners (as judged by our staff) will get a Logitech Wireless Gamepad F710. Plus, the TERA community will gaze upon your cool poster with awe!

    For more details, check out our contest rules. As an example, our Creative Services team whipped up the rock-poster version of TERA’s vengeful wraith. Start your own illustrations!

    If you feel someone is breaking the rules in game, please use the in game support system to report them. Please do not bring the accusations to the forums.

    Let's watch the insults folks. Watch as in don't do it.....
    Hello folks, this would be a good addition and we are aware of the wish. Unfortunately though, we are unable to set up a concrete plan to implement this at this time due to functional limitations.

    We'll keep our community's wish in mind for the future but in the meantime, please utilize our Support team to gift friends and family. :)


    (And please, no signatures on the forum.)
    Welcome to TERA!

    Check out the racial abilities (on the right side for baraka and aman) and it may not be a bad idea to test run the warrior class on each race, because sometimes they have different animations for the same skill. For example, the popori warrior rolls forward to dodge but the castanic does a midair flip, etc. :)
    Welcome! Yes, you get to keep the characters you create during the trial. :)
    We have some example ideas here!
    For the event instance, all character must be level 10+.


    Making an impact at TERA’s Masquerade Ball takes equal doses of creativity and in-game knowledge. We’ve compiled the following tips to help you show off at the ball, scheduled for 6–7 p.m. PDT on October 30 at the big tree in Pora Elinu.

    Dyeing to win. The right color makes all the difference, whether you’re aiming to be elegant, funny, or just plain weird. Our Remodeling and Dyeing game guide talks you through the steps to make your outfit stand out from the crowd.

    Know your gear. The Kestrel’s Guide to TERA Templates fan site shows you what each armor set looks like—and where to get it. Just pick the templates for your crafting category (tailoring/armorsmith/leatherworking) and armor type (heavy/medium/light), then look in the section for your race and gender. Not every template is complete (yet), but it’s a terrific resource for costume design.

    Find that perfect costume. The En Masse Store has all sorts of masks, hats, and skins to spur your creativity and take your costume idea to the next level. Even if you aren’t competing in the costume contest, there are plenty of masks perfect for spectators at the Pora Elinu masquerade.

    Check Out Samples. Our Creative Services team produced the following costume ideas, just to give you a sense of what’s possible. Consider them a launching point for your own flights of fancy! What will you come up with?


    For more information on entering the costume contest, see the forum post—and see the masquerade for yourself on October 30 in Pora Elinu!
    Remember the Official TERA forum rules and don't ruin the thread. Last warning.
    Welcome to the game-related suggestions section of the official TERA forums!

    Please give constructive suggestions and feedback on TERA here.

    (Note: As with all other sections of the forum we value all feedback and take them into consideration, but posting in this section does not guarantee a reply from En Masse staff.)
    Welcome to the Community Events section of the official TERA forums!

    This section is specially created for events held by our community.

    Please advertise your events here!
    Welcome to the Player Vs. Environment section of the official TERA forums!

    Please discuss player versus environment gameplay in TERA here.
    Welcome to the crafting section of the Official TERA Forums!

    Please discuss crafting in TERA here.
    Please make sure to post non-TERA-related topics in Off Topic section.
    All of the items you see on the page are permanent.

    That is excluding the consumables like scrolls, charms, etc. They go away when you use them. :)
    While we don't have a gift option in the store; you can gift items and bundles. You can purchase it on your account, claim the item from item claim and then contact support. We will transfer the item or bundle to whichever character you would like.

    We talk about this some more and the restrictions here: https://tera-support.enmasse.com/app/answers/detail/a_id/230.

    @Diver - Halloween event dungeon is for 10+ :)
    Why is there a turkey attacking that pumpkin?
    (Remember the forum rules and to cool it down please. /ice)

    (I'm going to move this to Arts and Media section of the forum so more people can see it. :) )
    Thank you, it makes us happy to see you guys happy. ^_^ Any ideas or suggestions you have on the forums, let us know and we'll take it into consideration.
    We actually put a lot of thought into selecting the date for the masquerade ball. :)

    The reason Tuesday 10/30 was selected was because it's the closest day before Halloween without actually being on the Halloween day or the weekend before. We didn't want people to miss out when they may go trick-or-treating with family or hand out treats to kids who come by, and most Halloween parties would be over the weekend.

    (And no one wants a Halloween event in November! ^_^)


    And happy birthday, Glitter!

    I'll try to answer the best I can...

    -----
    Will we be allowed to dye and template our gear? Will we have access to our weapon skins or provided with them?
    We will provide dyes but no templates or skins.

    Are the consumables that you can use in a BG still allowed to be used? Yes scrolls were banned but a few consumbles are usable. I gotta double check if scrolls of full reserruction are usuable in BGs.
    We are not going to alter what consumables will be allowed in a BG. If it is banned in BG's right now, it will be banned in BG's for the tournament. The only way this will change is if something is discovered that will cause an exploit during a match.

    Will the consumables be supplied to us?
    This list is not final yet, and when it is we will let everyone know as much in advance as possible.

    Will we be given the resources to form a guild on the server so our teams can have a nice matching tag above our heads?
    Maybe.

    •All participants will be issued the victor weapon and armor set. This will be the only weapon and armor set available.

    Are the victor gears the only option to equip? It was said it was the only gear provided but can we farm our own gear in the day of prep time? As a healer the Victor staff is horrible and i would rather use a pve staff to get more attack speed and healing power. If we could somehow pick the stats for the level 52 AoS staff that would be awesome. Same with the victor gloves. The lack of healing or pvp defense make the gloves inferior to the nexus t13 pvp gloves.

    We understand that the victor set is not the BEST gear, but it lets everyone use the same gear without getting into complications. If we gave everyone enchantable gear, people would have different benefits from enchanting that would be almost impossible to equalize. Crystals and Zyrks will be provided to help out in any deficiencies, and the glyphs you have will still be there.

    For rings will we be provided all the ring options? Depending on playstyle a lancer may want the healing pvp ring or the damage pvp ring. If they are given the threat pvp ring they are given a stat line. Personaly i perfer a pve ring for this slot too as the hydreded legacy ring can provide double healing lines with a stun line.

    Same with Necklaces. Will they be random stat necks or will we be given a neck for each stat option. I would perfer a pve items here too. Having only a few tries for fantail with healing and stun or a chain of deciet with healing will make this one tough to fill.
    we will let you know which necklaces and rings you have to choose from.

    There is the danger of fraywind armor drops which are the only availble option better than victor for everyone else. With no BGs allowed there is no risk of visonmaker or conjucnt armor ulness we somehow have bg credits.

    Actualy it seems most of my problem stems from PVP gear is not well itemized to healers. With our weapons being about 8 levels behind other classes in attack modifer. Maximizing damage through rings and necklaces is a poor option and pve equipment has more statlines to make them more attractive. I am also dissapointed there is no pvp defense option on any of the victor or above armor when all the pre-BG armor had pvp defense on gloves. The t13 nexus gloves have more healing on them on Conjucnt and the diffrence in base defence is partialy mitigated by the extra 6 endurance on the nexus. Theres also something wrong if im considering a level 52 weapon over the victor staff. 14% bonus healing 16% attack speed reduced cd on firey escape makes the t11 such an attractive option.

    I'm going to go out on a limb and assume you play a priest :). The point of this is not to give everyone the best armor and weapon for their class. It was to give everyone the same armor and weapon level so that everyone is on the same playing field. Maybe you should talk to Etikilam and exchange notes on why he thinks Priests will be overpowered in the same situation?

    I know everyone has a lot of speculation on this and that build, and that is more than welcome. However, there's only one way to find out, and that's on november 10th and 11th.

    i hope this answers your questions!
    Edited by: Treeshark 2 minutes ago - Reason: formatting
    You should check out our event page for the activities on how to get masks and the Boneshaker. :)


    TERA’s first Masquerade Mayhem event means lots of opportunities for tricks and treats—including a costume contest that might win you fabulous prizes!

    From noon PDT on October 23 to 11:59 p.m. PDT on November 5, you’ll see TERA’s towns decorated in Halloween finery. If you find Gourdo, the mad jack-o’-lantern, you can throw pumpkin pies at him to earn loot. The Eldritch Academy, where they honor Halloween year-round, has a special “protect the candy” instance (with cannons!) awaiting you.

    At 6 p.m. PDT on October 30, we’ll have a grand costume contest in Pora Elinu. We’ll handle preliminary rounds ahead of time (via email), and then the best of the best will strut their stuff for everyone to see. More details—including the prizes for the winners—after our next séance with the Halloween spirits.

    You don’t have to take part in the costume contest to dress up for Halloween in TERA, though. The En Masse store has a wide array of masks and headgear to make sure you’re ready for tricks and treats this Halloween!
    Hello, everyone!

    We are diving into this year's sweet and scary season and we have been preparing for a fall to remember! There is a variety of activities coming and here we have the details on the Masquerade Ball and Costume Contest!

    Masquerade Ball

    The entire community is invited to gather in Pora Elinu to celebrate Masquerade Mayhem! Come wearing your best costumes and join us for festivities! The final candidates of the costume contest will get a chance to showcase their costumes in front of everyone, and we will announce the winners from the nominees.

    Time & Date: 6 - 7 p.m. PDT on Tuesday, October 30
    Location: The big tree in Pora Elinu


    Costume Contest

    Submit your entry screenshot by October 28 for a chance to win the Boneshaker mount! Three (3) finalists from each category will be posted before the Masquerade Ball, but the winners will be announced at the Masquerade Ball. The costume contest categories are: funniest, scariest, best single, best group.

    Instructions

    1. Prepare your costume!
    2. Take a screenshot of your character (or group) wearing the costume.
    3. Email the entry by 11:59 p.m. on 10/28.
    4. Must include the character & server name, costume category, and whether you will be attending the Masquerade Ball on 10/30. (Note: Attendance will NOT increase or decrease the chance of winning.)
    5. Limit 2 entries per person, images in JPG or PNG under 1MB please.
    6. The finalists and winners will be selected by En Masse staff members including the Creative Services Department.
    7. Click here for the Official Contest Rules.

    Prize

    For each server:

    Each nominee (12 total on a server) will receive a Veteran Apothecary Dye pack.
    Each winner (4 total on a server) will receive the Boneshaker, TERA's newest mount!

    Duration

    The entry deadline is 11:59 p.m. PDT on Sunday, October 28.

    Three candidates per category (12 total on each server) will be announced beforehand and each finalist will receive a Veteran Apothecary Dye pack. They will also get a chance to showcase their costumes as they are introduced during the Masquerade Ball. One winner will be selected per category (4 total on each server) and announced at the Masquerade Ball, and the all of the the category winners will receive the Boneshaker mount!


    So get your costumes ready and see you at the Masquerade Ball!
    Hello Brascus,

    Thank you for sharing your feedback. We are constantly monitoring our community and it's important to see the constructive criticism. I will close this thread since goodbye threads are against the rules, but the discussion will remain in public view.
    We ran into an unexpected issue on our new version that caused extended maintenance hours. We have reverted the update while we work on the issue, but in the meantime the reorganized forums will stay as is. :)
    Our extensive FAQ section should guide you through a variety of questions you may have, and be sure to check out our TERA Answers for help from the TERA community!

    If you still need to reach our Support team, it's easy!

    You can submit a ticket at any time or chat with Support team.

    You may submit a ticket at any time and our chat support hours are:

    Monday - Sunday 11:00 a.m. - 8:00 p.m. Pacific Time
    Good morning. :)

    This is just a reminder that we will have a scheduled forum outage from 8 - 11 a.m. PDT.

    (So in about 5 minutes.)

    Here is the announcement from yesterday in case someone missed it.
    Servers are back up -- locking thread.

    The victors set is not enchantable.
    The past few weeks we've had weekend events whose primary target was level 1-59 players (double drop rate weekends) and secondarily to the level 60's (dungeon cooldown reset scrolls for everyone).

    This event is targeted towards the mid-level crowd (40-60). We'll be having way more Halloween events coming up in the very near future, so don't worry! We'll have events for people of all levels.

    -Chager
    We will have a forum outage from 8:00 a.m. to 11:00 a.m. PDT on Thursday, October 18. The forums will be under maintenance during this time.

    The official TERA forums will be unavailable from 8:00 a.m. to 11:00 a.m. PDT.

    This update includes forum reorganization and some bug fixes. No post/thread will be lost or removed from public view, but their location may shift as we will be creating new subforums.

    Thank you for your patience!
    We will have a server maintenance from 7:00 - 8:00 a.m. PDT on Thursday, October 18. All servers will be taken down from 7:00 a.m. to 8:00 a.m. PDT.

    We will be working on some backend preparations for the upcoming seasonal event.

    All servers will be unavailable from 7:00 a.m. to 8:00 a.m. PDT.

    • Mount Tyrannas - PvP
    • Tempest Reach - PvE
    • Celestial Hills - RP PvE

    For server status, please refer to the Server Status page. Thank you for your patience!
    1) You will have the glyphs you have now.

    2) Yes it will cost fees, but the is 150g, not 1500g. You will be refunded this fee upon confirmation of registration.

    Please remember only the team leader needs to submit. The rest of the 14-19 players do not need to do anything.
    Fatwa on 10/17/2012, 01:45 PM - view
    Treeshark on 10/17/2012, 01:37 PM
    The jewelry that is assigned to you, for right now is TBD, as well as the crystals/zyrks. We are going to focus on getting PVP focused jewelry, and everyone will get the same selection to start. We will announce a full list a few days before the tournament begins.

    We are not lifting any restrictions on what type of items will be usable in battlegrounds. So, no charms.


    Are there currently any plans to get official 'streams' of some sort made available to the community?


    We are planning to. How many, where, what, etc... is still being worked on.
    This is not the only halloween event. :)
    The jewelry that is assigned to you, for right now is TBD, as well as the crystals/zyrks. We are going to focus on getting PVP focused jewelry, and everyone will get the same selection to start. We will announce a full list a few days before the tournament begins.

    We are not lifting any restrictions on what type of items will be usable in battlegrounds. So, no charms.
    Full details on the tournament are up on the other post. Please read as there are some changes.
    Let's use PM's for these. Call outs are against the forum rules. :)

    Official TERA forum rules


    Registration time is fast approaching for Canyon Clash, TERA’s first battlegrounds tournament. Here’s everything you need to know to sign up and start honing your player-versus-player tactics.

    (This information is also available on our blog.)

    Registration Details

    To take part in Canyon Clash, follow these directions:

  • Team leaders must submit their registration via an in-game parcel sent to “Canyon.Clash.Rep”
  • (note the two dots in the name). This parcel must contain the following:

    • A list of all team members, who

    - must all be level 60 at the time of registration
    - must all be on the same server
    - cannot be on another team

    • Team name
    • 15,000 gold

  • You will receive a reply when we receive your registration. This may not happen immediately, so please be patient.
  • If you think there is a problem with your registration, please contact Customer Service.
  • Registration opens on October 19 at 11 a.m. PDT. Registration ends on November 2 at 11 a.m. PDT. Any entries submitted before or after this time will not be eligible.
  • Teams submitting ineligible players will not be selected.
  • We will notify teams selected for the tournament via in-game parcel by November 5.

  • Tournament Rules

    Consider the following as you plan your strategies and pick your team:

  • The 16-team, double-elimination tournament will be held on its own server, separate from the live servers.
  • All participants will be issued the victor weapon and armor set. This will be the only weapon and armor set available.
  • All characters will have their class skills, glyphs and a full array of crystals and zyrks.
  • The tournament server will open 24 hours before the start of the tournament so that players can customize their glyphs/crystals/zyrks and skill key configurations. No PvP will be allowed before the tournament begins.
  • Only tournament participants will be allowed to enter this server.
  • The Desperate Resolve buff will be turned off for the tournament.
  • Tournament will start on Saturday, November 10. Exact times will be posted closer to the tournament date.
  • Hope you were able to create a good name you like. Have you tried using a dot/period in the name? So you could do Wrathful.Ram or The.Wrathful.Ram, etc.
    Since we are discussing, what are your favorite and least favorite drops? Also tell us why too, please, so that we can continue working on improving events. :)
    Hello folks,

    In case you got to sneak a peek at this vendor yesterday morning , this NPC is a part of the Refer-a-Friend program we are currently working on. It is not ready yet so we have removed the NPC for the time being, but he will return later with the program. As for the Refer-a-Friend program, we will be sure to update you as more details and information become available! :)
    Spam thread. Locked.
    Against Forum Regulations - Threads or posts whose primary purpose is dramatic effect rather than substantive discussion. locking.
    The previous poster resolved this issue by running the game in admin mode. I've seen it work for others before as well, give it a try please.
    Maybe these suggestions on our FAQ page will help? :(
    Currently powdered green tea, but I have no comment on the other times. :)

    To reiterate from other threads, I've been updating folks in the most popular thread and redirecting people there.

    Minea on 10/16/2012, 10:38 AM - view
    The issue has been resolved but we will keep an eye on this.

    Thank you for your patience, folks!


    (Spirit Rally starts at 12 p.m. PDT.)
    The issue has been resolved but we will keep an eye on this.

    Thank you for your patience, folks!


    (Spirit Rally starts at 12 p.m. PDT.)
    Minea on 10/16/2012, 10:23 AM
    We hear you folks, the servers will be restarted again to resolve the issue.

    We're sorry for the inconvenience. :(


    Let's keep the conversation and updates in the redirected thread so that everyone doesn't have to go through different threads to find the updates.
    We hear you folks, the servers will be restarted again to resolve the issue.

    We're sorry for the inconvenience. :(
    All servers are up, if you are still experiencing an issue, please try exiting the launch completely and restarting it.
    We have confirmed logins, try logging in please.
    Our weekly maintenance schedule is 7-9 p.m. PDT on Tuesday mornings. (It's a few minutes after 10 a.m. PDT now.)

    As for the issues we've been having, I've been updating folks in the longest thread while redirecting everyone to it.

    We are actively working to resolve the issue, so hang in there please. :)

    (Also we haven't announced everything for Halloween yet, the seasonal TERA decorations and the Spirit Rally are just the beginning. :) )
    Our community is filled with rainbows and unicorns! :D

    I also drink heavily.


    I kid, I kid. ^_^
    I am the WINNAR since I get to keep EVERYONE here.

    But the Ops guys are working really hard to take you back to TERA, away from me. :(
    Let's direct the discussion to the longer thread I've been updating here.
    Update: We know folks are still having issues logging in and are working diligently to resolve it.


    Gangaloo on 10/16/2012, 09:36 AM
    Minea on 10/16/2012, 09:33 AM
    The server has not been restarted yet (in-game announcements were made), give us a few minutes please. :P

    We also have a FAQ page up for this issue so folks can find this information easily.


    Gives to me now or I will eat your first born child.

    I'd cheer if I had a child. Children = less time to play games. :D

    We have more to come, folks. This is certainly not all. :)
    I've been updating in several threads in General Discussions. We're currently restarting the server after identifying the issue.

    Redirecting to the thread that's being updated.

    Minea on 10/16/2012, 09:19 AM
    We are restarting the servers as of right now, hang in there for just a while please!
    The server has not been restarted yet (in-game announcements were made), give us a few minutes please. :P

    We also have a FAQ page up for this issue so folks can find this information easily.
    We've identified the issue and have corrected it, restarting the servers to make it live. Give us 5-10 minutes please. :)

    Closing this to direct comments to another thread I've replied to.

    Minea on 10/16/2012, 09:19 AM
    We are restarting the servers as of right now, hang in there for just a while please!
    I'm closing this thread since I've replied in another, longer thread.

    Minea on 10/16/2012, 09:19 AM
    We are restarting the servers as of right now, hang in there for just a while please!
    I'm closing this thread since I've replied in this thread.

    Minea on 10/16/2012, 09:19 AM
    We are restarting the servers as of right now, hang in there for just a while please!
    I'm closing this thread since I've replied in this thread.

    Minea on 10/16/2012, 09:19 AM
    We are restarting the servers as of right now, hang in there for just a while please!
    We are restarting the servers as of right now, hang in there for just a while please!
    Hello folks, we're currently working to resolve this issue and will update you with more information as it becomes available.


    Take down the spirits that haunt the world of TERA noon PDT Tuesday, October 16 through noon PDT Monday, October 22, and you’ll find yourself amply rewarded! Our Spirit Rally has no tricks—it’s all treats like high-level charms, crystals, potions, and more. The spirits, which haunt the same zones as level 40 to level 60 characters, are easy to spot and even easier to scare into giving up their loot.

    Even if you’re a level 60 adventurer facing TERA’s toughest challenges, fight a spirit starting October 16, and you’ll get some help for that next BAM fight or dungeon run!


    This post is also available on our blog.
    Nostar on 10/15/2012, 03:03 PM - view

    Treeshark on 10/15/2012, 03:02 PM
    Before, players would crit the weak attack and not the strong attack. Combining it into one attack will solve this. And you still charge up.

    so, are both crit chances now merged, is that what you mean?


    I mean that you don't have to worry if your weak attack crits and your strong attack doesn't, since now it is just one stronger attack.

    First, the success rate of enchanting got increased across the board for all gears. The amount of increase will differ depending of it's a chest piece, gloves/boots, or a weapon, and the tier.

    Second, these success rates have always been weighted by the type of gears that you sacrifice. We have increased the weight of green and blue gear (uncommon and rare), while common and superior still carry their previous weight.

    Before, players would crit the weak attack and not the strong attack. Combining it into one attack will solve this. And you still charge up.
    Sorry all, the quest line is still tied in with MC HM.


    In addition to easier enchanting (yay!), berserker class changes, and a new level 60 achievement, tomorrow’s patch features an Out-of-Game Services menu for convenient access to the TERA store, game guides, and more. It’s all in the 18.10.05.07 patch notes. Enjoy!


    This post is available on our blog and as always, all of our patch notes are available here.
    I don't mean to be vague. ^_^;; I don't have an answer to whether this will be changed or how they will be changed yet, so what I meant by 'we are looking into this' is that we are currently looking into this (verifying/communicating/discussing, etc.). I'll update when more information becomes available.
    Hello folks, wanted to stop by and tell you that we are looking into this.


    Also, I understand how people feel strongly about their beloved classes. Mystic and priest are my two personal favorites to play as well. However, please use this post as a reminder on using offensive language and making attacks on the forums. Remember the Official TERA forum rules and Rules of Conduct please.
    Hello folks, just wanted to drop in and say thank you for sharing your thoughts on the seasonal event items. We are listening to your feedback and are always trying to make improvements, so it's important to hear what you guys think!

    @Raptor, You are not crazy. :)
    I find your lack of faith disturbing. D:

    Chager hinted at the different activities we'll have in his producer letter. :)
    To add a bit more information on what Chager said, we've been varying the announcements, zones, levels, times, etc. So far we've used a web blog, forum post, socials, in-game server-wide announcements, global/region/say/tell chat for all different occasions and purposes, and the latest ending event so far ended at a bit after 8PM PDT. These decisions were made based on the community feedback on the wait times, how we would be able to engage folks on a more personal level and the amount of support we are able to provide. Another factor is the scale of the particular event. For example, a scavenger hunt could be done for a larger audience due to its nature of the event - announce the items and pick the winners as they come back, and even then we had a long wait. :( But an event like this where everyone is encouraged to participate by showing up just wouldn't have worked if we had made a larger announcement without making a long wait for everyone.

    One great thing about trying diverse method is that I am able to hit different group of folks every time, we've had folks commenting that it was their first event and that they had missed previous ones. We are trying very hard to accommodate different folks and trying to improve them based on feedback, so expect to see even more variety of times and days like you mentioned!

    (Oh and for larger events on weekends, we are working to include some weekdays as well based on (you guessed it) community feedback. One's coming soon as we speak. :) )
    We are getting into the spirit of the season and this is the beginning! Here is my poppori in action!



    Don't hate my clumsy hands.. I challenge you to do better! :P


    (@Ziva, Nope, this is not a contest. We have another idea for a contest though.)


    Print out your choice of castanic, popori, pumpkinhead, or ovolith on a color printer. We recommend stiff paper like card stock, if you have it, but it’s not required. Grab your scissors (carefully!) and follow the instructions.

    We hope these decorations will inspire your creativity for a TERA-fic Halloween! Decorate your desk, your dorm, or even your dog, then post pictures to the forums. Happy Halloween!


    This post is also available on our blog.
    We're trying several different things, from advertising outside the game (forums) to just doing in game announcements an hour or so before hand, to literally no announcement.

    We're trying to balance what we can do on a 'flash' informal basis with player expectations. A great example would be if we had advertised this on socials, forums or even in game server wide announcements, we would have a 2 hour wait just to play and the end result wouldn't be good from a player perspective.

    There will be some events that we gear towards a larger crowd, and those will have a more wide advertisement, but for these small flash events we want player to have fun and that means smaller groups :(

    Thanks,
    -Chager
    Trying to hit a few folks questions here:

    - The enchant increase rates are from T1~T14 (so yes T14 enchant rates are higher than before)
    - While green and blue fodder multipliers have been increased from before, they are still not as high as gold items. The hope is that by upping green and blue fodder rates, it will make those items more desirable

    Thanks,
    -Chager

    Lets keep it constructive please:) Thanks in advance!
    Locked. Violation of forum rules. Derailed into non-constructive attack against En Masse Entertainment employees.
    Locked Thread. Please go to support with this issue. Thanks.
    /
    Hello,

    This might help you - http://tera-forums.enmasse.com/forums/languages. See if your country is listed, you can talk to them and see what their results have been.

    Good luck!
    Everyone please be sure to follow the forum guidelines when posting. Unlocking this thread for now.

    http://tera-forums.enmasse.com/forums/rules-guidelines/topics/Official-TERA-Forums-Rules

    Hey Yuri, we'll think of something. It may not be exactly that, though... :P

    I know everyone has a lot of questions and concerns regarding this. We wanted to announce this soon to give everyone time to prepare, but do realize that except for the dates and the format, we can be flexible in addressing concerns.

    I know Battlegrounds aren't perfect, but we want to provide something that will be fun for everyone involved. We're looking into adding more prizes (other than gold) but that stuff is still TBD. As far as gear goes, we have some thoughts but for now it is what it is.

    Random selection is weird (I agree), but letting people in who have the ability to submit/type the fastest doesn't seem to be any better. We want people to get into teams they like and want to play with, and not just join up with a team because registration is about to start.
    KonpakuYoumu on 10/12/2012, 04:03 PM - view
    Most fair would be first come, first serve on a specific date. Having it just pure random is going to cause a lot of rage.

    If you don't get selected, you will be refunded for the registration fee, correct?


    I think this boils down to your definition of fair, which is a conversation better saved for somewhere else. :) Nonetheless this is what we've decided on.

    And correct. If your team is not selected, you will be notified and the registration fee will be refunded. We will have full registration details in the coming week.
    Bayon on 10/12/2012, 03:57 PM - view
    More accessible gear would be nice I agree Phaere.

    None the less, this is an exciting event I'm looking forward to! You should make the tournaments observable from some magic orb (or whatever) in game.

    (Although, I don't know if EME can actually do that or if it has to be requested to Blue Hole Studios. Either way I'd love to see the action if at all possible!!!)

    We are working on streaming some of the matches. Stay tuned.
    synthypopz on 10/12/2012, 03:55 PM - view
    Randomly selecting the teams LOL, just can't escape the RNG in Tera

    Well, in this case, it's the most fair to all teams who want to compete.


    Ready to rumble in TERA’s player-versus-player battles? Gather a team of at least 15 PvP-minded players together and gear up for TERA’s battleground tournament, Canyon Clash, on November 10 and 11.

    This double-elimination tournament will pit 16 teams across all servers in Fraywind Canyon matches for game-wide bragging rights, unique achievements, plus tons of gold.

    The first-place team will split 150,000 gold, and every member will get a special in-game title and achievement. Second-place combatants split 90,000 gold. The third-place team splits 45,000 gold. To register, gather 15 to 20 players (15 will fight, and the rest will be backups). Guild affiliation doesn’t matter, but everyone on your team must be level 60 and must play on the same server. Your team leader must submit both the team roster and the 15,000 gold entry fee. We’ll post more registration details (like how and where to register) in the coming days. Actual registration is from October 19 to November 2.

    After registration closes, we’ll randomly choose 16 teams and display a bracket on the Canyon Clash tournament info page about a week before the tournament begins, so start drafting your all-star team!


    This post is also on our blog.
    Hello, everyone!

    Yesterday we held a flash event on Island of Dawn and invited folks to play a game of tic tac toe near the starting platform.

    We used mystic's skills Arun's Vitae and Tears (healing and mana motes) to mark the O and X, and the participants walked over to stand in the square they wanted marked. The match started by the participants performing /roll to decide who gets to go first, and sometimes the competition became fierce when it was decided by 1! In the end though, there could only be one winner and the winner received a pair of blue frames while those who were defeated or had a tie received an eye patch. (I'm sure it made some people's day to hear me /cry when I lost the match! :))

    These flash events are the continuation of various event plans Chager spoke of in his producer letter, and this latest event was an implementation of some of the feedback we've received during the past two flash events. We are making conscious efforts to vary the events (types, hours, days, announcements, zones, levels, etc.), and compared to the previous ones, we designed this event focusing on small groups and individuals who were low level characters. We also dedicated different and sufficient times for each server to minimize wait time and promote more personal and in-depth interaction with the participants without having to wait.

    Our goal is to create a diverse range of opportunities for many different types of our community members to enjoy. We will continue to work on adding more ways to interact with our community through these events and please feel free to share your suggestions and thoughts.

    As always, it was great to meet you in character and it was also a lot of fun for us to see you have fun. Thank you for playing the mystic tic tac toe and see you again soon!


    (All of the prizes have been sent out. If you participated, please check your Item Claim menu!)
    Conversation has become rude. Locking.
    Against Forum Regulations - Threads or posts whose primary purpose is dramatic effect rather than substantive discussion.
    Locking
    D:

    You know, we're all a part of the Valykyon Federation and we fight the argons side by side...

    Where has the camaraderie gone? Where? Wheeeeeeeeeerrrrrreeeeee?

    Let's stick to chicken/turkey/pork/beef/lamb, etc. etc.

    Our streaming demo on Gaikai ended after they were purchased by Sony. :(
    In an effort to share info a bit more informally and sooner, I wanted to stop by and share some details about the build that we'll be publishing next Tuesday (10/16). Please note this isn't official patch notes; those will be out prior to the patch, but is more geared toward letting y'all know what is coming:

    • Shandra Manaya Core (Normal Mode) Instance Added
    • New achievements for level 60 players
    -- Achievements are based on your class and give you class specific cruxes and fodder weapons for enchanting
    • Enchantment Change Part 1
    -- Items have been broken down into 3 categories (Weapons, Armors, Gloves/Boots) and each have received their own increased rate of enchanting success
    -- Success rate using Uncommon and Rare sacrifice gears have been increased.
    • Berserker Class Refinement
    -- (lots of details here that we’ll give out once we confirm them prior to patch publish)
    • New web links added in game
    -- Let’s you access specifics on the web from in game (in case you get stuck on a dungeon and need a guide)
    • Various Halloween event info
    -- Files are being patched to prep for our Halloween event (the event will NOT be on yet, we have some awesome stuff we’re planning around this and will have more info on 10/16 abou the events)

    Look for the official patch notes, patch AND Halloween Event details on 10/16!

    -Chager
    Edited by: Chager 2 minutes ago - Reason: hate bullet points
    Wait, did you just say the Baraka robot dance sucks?

    Blasphemy.
    Yep, we've been planning multiple pieces and we will get into the spirit of season soon starting with a RL crafting bit. There will be a costume contest during the masquerade ball, so now's a good time to begin thinking about the outfit! :)


    (Also Cheg, please take this as a warning for creating non-constructive posts to cause dramatic and disruptive effect.)
    Welcome back!

    Most guilds seem to recruit in the specific server or guild section of the forum, so those would be another great place to look. :)
    Against Forum Regulations - Threads or posts whose primary purpose is dramatic effect rather than substantive discussion, Calling out, name calling.
    Locking.
    Hello,

    Please remember the Official TERA forum rules on bumping a thread repeatedly using minimal content. Also, please direct all forum moderation or rule questions to me, as it is against the rules to discuss them. Lastly it is against the forum rules to create an alternate forum account. :(
    We will have a server maintenance from 7:00 - 7:30 a.m. PDT on Thursday, October 11. All servers will be taken down from 7:00 a.m. to 7:30 a.m. PDT for 30 minutes.

    During this maintenance, we will be performing backend server maintenances.

    All servers will be unavailable from 7:00 a.m. to 7:30 a.m. PDT.

    • Mount Tyrannas - PvP
    • Tempest Reach - PvE
    • Celestial Hills - RP PvE

    For server status, please refer to the Server Status page. Thank you for your patience!
    (Keep it on topic and constructive, folks.)


    We’re excited to announce that the Game Developers Choice Online Awards have nominated TERA for both Best Online Visual Arts and Best Online Technology! A group of 500 industry professionals will select a winner in each category, revealing the winners at a ceremony on Wednesday, October 10, 2012 at the Austin Convention Center.

    Other nominees for Best Online Visual Arts are Empires & Allies, Star Wars: The Old Republic, Age of Empires Online, and Glitch.

    Other nominees for Best Online Technology are Diablo III, Star Wars: The Old Republic, Indiana Jones Adventure World, and The Sims Social.


    This post is also available on our blog.
    Thanks for your feedback, everyone. We will continue to work on improving our communication with everyone and Chager's posts are us taking the steps to do so. :)

    (To clarify, KTERA's improvements on any given subject may or may not match what we will get. Enchanting is one example. We will be introducing a way to guarantee the enchanting success and also bettering the chances as well, and these measures are not the same as KTERA. From the beginning we've had different systems because we did not have the chance of enchanting level decrease during unsuccessful enchants, and it takes time to decide whether something that is happening in another territory will be implemented in our territory and if so if it will be implemented in the same way or not. As we share more information with everyone on what's coming to TERA this is something that we want everyone to understand.)

    I will close this thread before it gets more personal but it will remain in public view since it contains a lot of good discussion points.

    Hello All,

    You may have heard that Playspan was hacked and million of IDs and passwords have been leaked. Before I go any further En Masse and TERA are not associated with Playspan so your information with us is safe. That being said, we know many of you play games that playspan supports including Guild Wars and World of Tanks.

    This is an opportunity to remind everyone that when hackers get this information they will routinely go from game to game trying the email address and passwords that they hacked somewhere else in hopes of gaining access to other games. We recommend that you do the following to be safe.

    Change your email address password
    Ideally you would use a different email address for games, but if you do not make sure you chane your password. You may want to then create another email address for your different games.

    Make sure your account armor is enabled
    Account armor is a very important tool in protecting your TERA account, and has already prevented accounts from being hacked. More information on how to enable account armor can be found here.

    It's worth repeating, En Masse accounts were not associated with this breach at Playspan, but if you ever feel your account has been hacked please follow these steps..

    Stay Safe,
    - En Masse Support
    Against Forum Regulations - Threads or posts whose primary purpose is dramatic effect rather than substantive discussion.
    locked
    Against Forum Regulations - "Calling out" other users or En Masse Entertainment staff in the title or content of a thread or post.
    locked
    This thread is being closed.
    Against Forum Regulations - "Calling out" other users or En Masse Entertainment staff in the title or content of a thread or post, attacking other chatters, etc.
    So angsty...*patpat* :)


    Cheggy, you know better than to say such comments. :(
    Lots of feedback, awesome.

    RE: Price of 100% alkahest = we haven't decided anything yet. It will be significant in price and would be aimed at the people that don't want to take a chance on being able to enchant to that next level cheaper and want the guaranteed result.

    RE: Fodder market with 100% alkahest. I don't think this will crash the fodder market. I see the increased success rates driving more people to enchant, and overall keeping even with the supply and demand of fodder. With the 100% alkahest, 1) we haven't determined the fodder reqs yet 2) even with this, the price will most likely keep people from doing this for +1 all the way through +12.

    I see the most likely use of the 100% alkahest being people who are trying to get +10-12 on T13 or T14 (more likely) gear and don't want to take the time or chance at possibly doing it cheaper than buying the alkahest.

    All of this being said we definitely have our eye on the overall in game economy and making sure that everything stays balanced. That will be as much of a key factor in the timing and price of the 100% alkahest as the development work that goes into it.

    -Chager
    To my knowledge there were no armor adjustments outside of the few elin ones.

    Do you know where the armor render screenshots are from?
    Instead of asking people to not play on a server they choose, let's take the time to inform them what the server is about and create the atmosphere that welcomes it. Telling someone not to play on a RP server is similar to telling a RP'er to not play on any other server, and I don't think that's really what we should be doing.

    On the other hand, if someone is actually griefing others, please let our Support team know.


    Closing this derailed thread with personal attacks.
    Good opinions here, thanks to everyone for the feedback.

    I'll be honest, I am still hesitant to lay out our entire schedule for several reason. That being said, I do think everyone has a valid point about having more information the day before a patch, so we're working on putting some things in place behind the scenes that will get more info out there to everyone (ie peep the enchanting post I just put up;). Let's take it slow and evaluate how the new information sharing goes and let us know if its not enough or if there's more specifics we can share and we'll say yay or nay and try to give reasoning.

    Thanks,
    -Chager

    PS - we sent a newsletter out a few weeks ago that teased October and the Halloween event
    I teased in a producer letter last month that we were working on fixing enchanting. Now that we've had some time to solidify those plans I want to share them with you before they happen so you'll know what to expect.

    Part 1:
    As part 1 of the enchanting fix, we are changing what success ratios are applied to what gear you're trying to enchant. The old system had a fixed probability for all enchantable materials (weapons, all armor, etc.) We realized that it isn't practical or fair to apply the same chance to all items, so we've broken the enchanting %'s into 3 categories; weapons, armor, boots/gloves. In addition to this, we've assigned different success ratios to each category. The real improvement is that we've thrown out the old ratios and redone them with this new system in mind. I won't share the specific percentages, but every single enchant stage for all tiers of weapons/armor has been increased. The increases are dramatic in some cases (15x greater chance than before) and after looking at the numbers and getting a feel for it in game I am very excited at the change. We've also slightly changed the way the fodder is used and put a heavier weight on some fodders, upping the chances of success even more. This will be part of the patch that goes live on 10/16.

    Part 2:
    We've seen several suggestions on the forums and in game saying "I wish there was a way to GUARANTEE success in enchanting." Part 2 of the enchanting revision will be adding alkahest that has a 100% success rate. We have been monitoring success rates and know at each enchant level and for each tier of weapon roughly how much a player spends to get a successful enchant (on average). We don't have the specifics down yet, but are using this data to help us pin it down. This will be very expensive in game, but we feel that by increasing the enchant success chances (which lowers the overall cost of enchanting, but still has an element of chance) and by offering a very expensive 100% guaranteed alkahest, we are giving players a variety of ways to get their enchant on. Part 2 of the enchant revision should be live in early November (exact date TBD).

    Once we get both of these parts in the game we'll take another look at the data, the player comments and feedback, and see where we stand and if further tweaks are needed, so please let us know how things are going with enchanting as we roll out these changes.

    Thanks,
    -Chager
    Are ya'll talking about the enchanting fix part 1?

    If so it will affect all weapon/armor tiers and all enchant levels. I'm working on a quick post about it with more details but the TL:DR is that we're increasing the chance of success for everything and upping the success changes depending on the fodder you use.

    Part 2 will be coming hopefully in the next 4-6 weeks.

    Oh and it'll be here next Tuesday (barring any issues with QA testing).

    -Chager
    And it is back up. Thank you for your patience, everyone. :)

    *leaves cookies*
    Hello everyone,

    We are currently in the process of bringing Celestial Hills back up.

    Hang in there for a few minutes please!
    Hello OP,

    I'm sorry to hear that you lost the character names. I am fond of my character names as well, so it is understandable that it's very upsetting.

    We first communicated to our community of the merge on 9/3 in a web blog (displayed in the game launcher) and a mirroring forum post. We didn't have all of the details yet but we wanted to get the information out there for folks to prepare. We continued to give updates as we finalized the details in separate pinned threads such as these: Updated Details, Information and FAQ, and New Server Names & Maintenance.

    Again, I'm sorry that you lost the character names. But under the circumstances we did our best by setting up the name appeal process that encompassed a variety of different aspects. The merge also freed up a lot of names that had not been used during OBT period, so hopefully you'll be able to find another name that you can grow to love.

    On a side note, goodbye threads are against the Official TERA forum rules and I'll be locking the thread. It will still remain in public view.
    Those gym costumes are cool, but unfortunately we won't have them in time for Halloween. We will find a way to use them as soon as we get them though!

    -Chager
    Sorry this happened. :(

    We'll keep an eye out on incidents like this.

    (Locking this thread)
    Had to laugh, a lot of good ones on it! :)
    Closing this necro'd thread.
    Differing opinions are welcomed but please write them without the personal attacks. Thanks!
    Wow, simple and efficient! Nice job! :D
    We (production team) actually video conference with Bluehole weekly (sometimes more) and have pretty open communication lines. I get call a lot of nights from them asking questions or confirming specs. We have a good communication with them and discuss bugs, content updates, EME only changes, etc. on a regular basis.

    One thing to keep in mind though, is that they also have teams like this for every current and new territory, and they are all vying for core development changes (our western team can do small changes and updates, but changing something like the Nexus system takes the core dev. team). Our priorities get stacked against other territory priorities, and where we have similar concerns it gets elevated, where we differ the priority process comes into play (scope, players effected, territory build, and about 100 other variables).

    We do our best to push what our players want but sometimes we have to wait our turn to get everything that we want.

    Hope this helps y'all understand a bit more about communication and how we work with BHS.

    Thanks,
    -Chager
    Let me help with the questions y'all have by explaining our process a bit.

    As I've said before, we have a rough delivery schedule and what will be in each of those builds from now until the end of the year. There are often last minute changes to the build contents, which could either change the date or what the build contains. We have a good idea of what the 'final' build delivery will be a week or two prior to the delivery, but always like to err on the side of caution and not talk about build contents until we actually receive it and have it in our QA environment. Depending on the size of the build, total contents to test, etc. this could be a few days to a few weeks.

    Up until now we've been on a pretty regular 2 week iteration where we get and deploy builds from BHS. When they were here in Seattle last we had a great discussion on the pros and cons for this, using the past few months as a way to analyse how effective this was. Turns out that with a 2 week process we could each make and test small changes, but we didn't have the bandwidth to really get into a few issues that needed more than a few days of dev work (enchanting for one). To be able to tackle these bigger issues, we changed the delivery schedule to be more content focused instead of weekly focused. The result of that was a change from a 2 week regular cycle to a slightly more irregular schedule based on development milestones, and that time difference is 'roughly' 3ish weeks apart now.

    For those who think we are sitting on builds, the most definitive answer is no. I've said it before and I'll say it again, our team is kick [filtered] when it comes to receiving, testing, and deploying builds. A week turn around for large updates that we get is pretty ridiculous, especially when you consider we test new changes, regress bugs, create new localization files, test patches (game and localization) and publish this to multiple environments to ensure patches happen right the first time (AND have a weekend crammed in there somewhere for family). We also all play TERA in the office, and I would be personally bludgeoned to death if I got caught sitting on a build.

    We are trying to be transparent with what's going on, and Minea tries to communicate what's coming in upcoming patches once we receive and can make sure things get into the build, but sometimes what gets delivered isn't always what we originally intended (for one reason or another).

    Question to you all though: Would you rather have potentially incorrect information earlier (date changes, some content potentially not delivered or ready after testing) or would you rather have more accurate info on what's coming closer to the live publish date? I lean towards making sure I know what is in a build before we talk about it, but change is always possible.

    Thanks,
    -Chager
    Actually we do listen to our community and share the comments and feedback with Bluehole Studio. And as long as the feedback is constructive and follows the forum rules, etc., it is always welcome!

    (Btw, I personally encourage everyone to learn Korean because it's a cool and different language to learn. :) )
    Zerkers (myself included) will be happy after next week's patch :)

    -Chager
    Hello folks, thank you for your sharing your thoughts with us. We absolutely encourage everyone to voice their thoughts on what they'd like to see in TERA, but goodbye posts/threads are against the Official TERA forum rules. I will leave this thread in public view but will lock it.
    This would be convenient and neat, but currently friends-only-channel for everyone who's friends with each other is not on our to-do list for the near future.
    OP's comment has been clarified by other posters.

    Closing this now-derailed thread that contains offensive language and goodbye post. Also let's be a bit more careful when we give advice. It's always more encouraging to see "try x or y because it does z" instead of "if you're doing x then you're doing it wrong and you're bad". :)
    Free vanarch shops until Tuesday maintenance. :)
    Locking goodbye thread.
    Please be sure to post your lag concerns in the official lag thread here: http://tera-forums.enmasse.com/forums/general-discussion/topics/Experiencing-lag-Give-us-the-details. Locking thread. Thanks!
    Discussion of the Elin culture is fine but as has been made clear before, discussion of 'pedos' or anything sexual in "real life" as related to Elin is not. Thread closed.
    It's good that we want to compliment folks who are great PvP'ers in BG, but we need to do it in a constructive manner. Currently the original post actually divides the TERA community has a negative effect with its demeaning comments and assumptions on non-PvP servers.

    Also replicating a similar thread that was locked recently is not a great idea. Nor is it a good idea to forget the Official TERA forum rules. Please take this post as a reminder.


    If your crafting skills are lagging behind your enemy-slaying skills, the latest addition to our crafting game guide is just the recipe you need!

    Learn where to find crafting quests that earn you experience and gold as you improve a chosen craft. Save money by finding the most efficient way to level up your skills. It’s all in our updated crafting game guide.


    This post is also on our blog.
    Guys, let's not get personal on the forums..

    Also we'll continue trying our best to keep you guys updated on what's coming.

    That said, we are currently planning some details around what's coming for Halloween for our community. Expect to see more information next week. :)
    Hi LancelotDL,

    GMs will routinely monitor different aspects of the game including dungeon runs, but from what you stated it looks like something different occurred. We certainly understand the need to remained focused during runs and a GM in the middle of a boss fight is a distraction unless it was clear they were going to be there in the first place.

    To the unnamed GM...

    I don't know who you are. I don't know what you want. If you are looking to troll, I can tell you I don't have any tolerance for that. But what I do have are a very particular set of skills; skills I have acquired over a very long career. Skills that make me a nightmare for people like you. If you stop trolling now, that'll be the end of it. I will not look for you, I will not pursue you. But if you don't, I will look for you, I will find you, and I make sure that the standard GM protocol is followed moving forward.


    Front and center for a great cause.
    locking thread
    Hello there. Although this is the Off-Topic forum, the TERA forums exist to build a community for TERA. I don't feel that this is the case for this post/thread, so I am closing it.
    Off-Topic forum posts still need to adhere to the Official TERA forum rules and Rules of Conduct.
    Please let the dead threads lie in peace.
    This is a pretty cool idea! :)
    locking thread
    locking thread


    I'm in!
    Please stay on topic and no personal attacks
    We've never been at a point to where we have a patch has been tested and ready, and then decided not to release it for a while. The length of the patch notes of a build certainly plays no factor in when we release things. It does us no good just to sit on new content that's ready. I know it can feel this way when Korea gets all the fancy new toys, but it's not the case.

    That said, please keep this thread civil.
    Locking this thread.

    Be constructive folks without bashing one another or the GMs. We're all working hard to make TERA better.

    -Chager
    Hi MrMicro.

    Sorry you had a hard time in BT HM. Our GM's do play the game, but they do not also moonlight as our testers. Most of the time they are helping customers, so it becomes tough to do so and run a HM dungeon at the same time. They do play Tera in their free time as well, but whether they have specifically played BT HM is up to them.

    We had one situation in the past where the pots acted up on us in BT NM. That was fixed ASAP. There were no changes during maintenance this morning other than a few settings and nexus times, and those are outlined in the patch notes. Our testers have confirmed that BT HM has not changed, I have also personally looked into it and nothing has changed.

    You are free to post on the forums to criticize any parts of the game you want, but please refrain from calling out any GM's in the future. Please see the Official Tera Forum Rules in the Gatehouse if you have questions on what could get your thread locked.

    Thanks.
    Locked. Lack of content.
    BGs are up and running again.

    Thanks for the patience while we fixed the issue all.

    -Chager
    We will be restarting the Party Matching servers in an attempt to fix the battlegrounds.

    Please note if you're in an instance you may be kicked from the game. If you are, don't fret! Just log back in and you'll be at the instance teleporter and your instance progress will be saved and ready for you to continue adventuring.

    Thanks,
    -Chager
    Quick update:

    We restarted the Battleground Server and that didn't seem to have any affect. We are waiting until the Nexus and Traverse are completed from this afternoon's Nexus event before attempting anything else to avoid possible issues.

    We'll let you know if we'll have any related downtime or restarts, but so far we are testing things that won't cause conflicts with live service.

    Thanks,
    -Chager
    Against Forum Regulations - Threads or posts whose primary purpose is dramatic effect rather than substantive discussion.
    Locking conversation.
    Hey guys,

    We are aware of an issue with being able to connect to BGs and are working to resolve that right now.

    I'll update as we have more info and an ETA.

    Thanks,
    -Chager
    Please refer to the pinned thread in General Discussions.


    During the weekly maintenance hours tomorrow (7:00 AM - 9:00 AM PDT), the patch brings adjusted nexus times and changes to guilds and crafting. Check out the details in our patch notes, and let your friends know when you’ll meet them in the nexus!
    All servers will undergo weekly maintenance on Tuesday mornings starting at 7:00 AM Pacific Time. This scheduled downtime lasts two hours (7 - 9 AM). All servers will be taken down from 7:00 AM to 9:00 AM Pacific Time.

    The following servers will be unavailable every Tuesday from 7:00 AM to 9:00 AM Pacific Time:

    • Mount Tyrannas - PvP
    • Tempest Reach - PvE
    • Celestial Hills - RP PvE

    For real-time server status, please refer to the Server Status page. Thanks for your patience!
    Not really a constructive thread so closing this one.
    Well, right off the bat that wasn't constructive at all. Thread closed.
    This was already posted in another thread, which was closed, so keep this one constructive please.
    Please help us by writing a constructive feedback with a more appropriate and descriptive title.

    For forum rules, please see our Official TERA forum rules and Rules of Conduct.
    Locked. Call out.
    The best course of action is to contact Support again with the explanation, which you have done already. Thanks! :)

    Help us keep the forums constructive by choosing a better suited thread title, perhaps one that's not as dramatic.
    Please note that goodbye threads are against the forum regulations.
    Tonight's will happen at 5pm PST as scheduled.
    Thank you for all of the feedback, folks! It's always nice to hear what you guys want and like. We will be taking these ideas and thoughts into consideration.

    Weapon skin winners, if you haven't checked your email, please do so! We're wrapping up the prizes.
    Hi all,

    This weekend we had a few issues with our Nexus events. We were aware of the problem shortly after it happened, however the way the Nexus is designed makes it inflexible to start up new ones on the fly after an issue. We are working on addressing this long term, but in the mean time we apologize for the issues.

    We've taken the appropriate measures to correct this oversight. We've also listened to community feedback about the new 5pm nexus times during the week, and have adjusted these times to start at 6pm so more of you can jump into the nexus fray. The new schedule will begin tomorrow 10/2.

    Patch notes will be up later today with the official times along with some other minor bug fixes.
    Locked. Primary purpose is dramatic effect rather than substantive discussion
    Locked. Derailed.
    Locked. non constructive
    Locked. Please post in an existing thread. http://tera-forums.enmasse.com/forums/general-discussion/topics/BG-Premade-vs-PuG-needs-to-stop
    Hello everyone, we are actively looking into the cause and solution of nexus not showing up on the scheduled times and we will give a more detailed update after the investigation. We are sorry for the inconvenience and we appreciate your patience.
    Locked. Excessive and direct reference to past, present, or future moderator action on the official TERA forums.
    I'm sorry to hear that, Lalita. :(

    Hopefully you will be able to find another one you like, a lot of the names that were only used during OBT were also opened up.
    Yep, tomorrow we will have one at noon and another at 5PM, I should have included the earlier time as well, not just clarify 5 or 6. :)
    @StarSprite, Rest of the nexus times are correct. The next one today is scheduled at 9PM PDT and tomorrow (Sunday) will be at 5PM PDT.
    The nexus will be at 6PM PDT, it was incorrect on the patch notes. We are sorry for the confusion, folks!
    Hello, folks. We are currently investigating this and will give an update as more information becomes available. Thanks!
    Against Forum Regulations - Threads or posts whose primary purpose is dramatic effect rather than substantive discussion.

    Locking Thread.
    Against Forum Regulations - Threads or posts whose primary purpose is dramatic effect rather than substantive discussion.
    Locking Thread.
    [Hello everyone. Please remain on topic and leave personal insults out of discussions in the future. To the original poster, feel free to repost this thread, but after page three of editing out unnecessary comments this thread is being locked. Future trolling and derailing of discussions will result in harsher disciplinary action. Thank you]
    We're just sending a batch for today, we will send out another batch on Monday. Thank you, folks!
    Hello Gerde, welcome to TERA!

    We have a free 7-day trial, so that would be a great place to start.

    To me, healing in TERA is more intensive and has more action than any other game I've played, so hope you enjoy it as much as I do too!
    Welcome, Dark One!

    I'm sorry to hear that you are going through tough times. CoH will always have a special place in my heart as it was my very first MMO and I sincerely hope everything works out for you and mom. *patpat*

    What Eater said is a great advice, and be sure to check out all classes (including the ones you don't normally enjoy playing)! I've seen quite a few people who enjoy playing a different role than they normally do.
    Heya Truckhack, welcome! Any class that stands out to become your favorite so far? :)
    Welcome back! We have battlegrounds at level 60, so you'll be able to enjoy some PvP action on the PvE character/server as well. :)

    (Always wondered how people can scream without getting their voices shot..)
    Hello folks, we have some really fun ideas in this thread, so thank you for sharing them. :)

    Also everyone should have received their items or their item codes (in email) by now, so if you haven't received them, please get in touch with me! *points at the PM button above*



    QueenBunBun on 09/28/2012, 01:12 PM - view
    SeraElf on 09/28/2012, 01:11 PM
    Was chatting about Halloween costumes for TERA a bit ago, and it was decided that we need an Elin costume for other races to wear. It would be a little dress and stockings, lots of bows, a fake tail and a headband with fake ears. Imagine a Baraka or Popo wearing it!

    LOL
    I would make a Baraka just for this.

    I have conflicting feeling about this...xD
    If you haven't checked already, this event is featured as one of the community events in our monthly newsletter. :) Grats and good luck to all!
    Pinned the thread, and letting you know that this event is featured in our monthly newsletter. Congratulations and good luck! :)
    We're always looking for ways to improve TERA and BG is (and always will be) a part of that, so thank you for your feedback.


    (Please note that it is against the forum rules to call out a specific player/staff/company, etc. and also remember to follow the Official TERA forum rules and Rules of Conduct.)
    I chatted with him in game about this. Seems the tab was just plain empty, but its all fixed up now :)
    @Diver, Cat, and Yama, We'll look into it and send you one later today in the meantime. :)

    (Btw the stats are only for one character, not all..)

    If you haven't received the newsletter, feel free to leave a post and I'll add to the list!
    https://tera-support.enmasse.com/app/answers/detail/a_id/514

    Check out this FAQ here. the 250+ crafting quests can only be picked up by level 50+ players. If you are of level and of crafting skill level, then what are you seeing at the Mission Board? Is it an empty tab?
    Hello, OP.

    You can either use the "unsubscribe" button at the bottom of the newsletter

    or

    change the Notification Preferences for receiving the newsletter to "No" in your Account Profile.

    I just checked the status and you are currently opted in to receive it, so changing either of those will stop the newsletter.

    Against Forum Regulations - Threads or posts whose primary purpose is dramatic effect rather than substantive discussion.
    Locking thread.
    Locking thread for inflammatory content.
    We started giving them out yesterday (mentioned in the pinned thread on top) but we haven't gotten through all of them yet. We are working through the list of 150 folks. You will get them today. :)
    Against Forum Regulations - "Goodbye" threads. Please note, "goodbye" threads will result in immediate thread removal and the author's permanent suspension from the forums.
    Locking
    Please post all your lag issues in the "official" lag thread here: http://tera-forums.enmasse.com/forums/general-discussion/topics/Experiencing-lag-Give-us-the-details Thanks!
    "Goodbye" threads are not allowed in the forums. Locking.
    I really wish we could, but it's not something that we can do, at least not currently until we investigate the possibility more. :(
    Folks, we understand that it's frustrating, but the reason we can't restart/reset the nexus/traverse is because they are pre-programmed into the servers. This is not something that we can just wing it and change right at the moment. :(
    Live chat support is open and the hours are 11AM - 8PM PST, 7 Days per week as displayed on the Support site. Thanks.
    Hey guys, we are sorry this happened. Unfortunately we can't reset/restart nexus/traverse because it's pre-programmed but we will investigate a possible solution. Thank you for your understanding.

    Minea on 09/26/2012, 06:27 PM
    Hello everyone,

    We brought the server back up and it is now available. We have also investigated the possibility of resetting the nexus/traverse but the nexus times are pre-programmed into the servers and any changes to the set schedules have to be reworked & tested, and it will also require a server restart. This is a process that takes time and something that we can't do on the fly. We are sorry for this incident and will continue to investigate a possible solution. Thank you for your patience.
    Hello everyone,

    We brought the server back up and it is now available. We have also investigated the possibility of resetting the nexus/traverse but the nexus times are pre-programmed into the servers and any changes to the set schedules have to be reworked & tested, and it will also require a server restart. This is a process that takes time and something that we can't do on the fly. We are sorry for this incident and will continue to investigate a possible solution. Thank you for your patience.
    Minea on 09/26/2012, 06:02 PM
    We are currently bringing MT back. Hang in there please!
    Minea on 09/26/2012, 06:02 PM
    We are currently bringing MT back. Hang in there please!
    We are currently bringing MT back. Hang in there please!
    No need to call out players on the forums.
    Guys, to clarify, these events are what Chager talked about in his producer's letter. These events will be on different days, different times, different servers, etc. and the way we announce these events will also vary from event to event. And more events are coming!

    Minea on 09/18/2012, 10:07 AM
    More Events with More Variety

    We’re increasing the frequency and broadening the types of events we run, all aimed at giving TERA players more of what they want. We’ll be running several different events over the next few months; they fall into three categories.

    • Our staff here at En Masse will do small-scale flash events that engage each server’s players on a personal level. While I don’t want to give away all our plans, expect on-the-spot organized events like triathlon races, scavenger hunts, trivia, and so on.

    • We’ll also have weekend TERA-wide events that focus on particular groups of players or content. These events offer everything from increased drop rates for specific instances
    • (changing every weekend) to increased battleground points and rewards just for logging in. Every event weekend, we’ll have a new way to get players experiencing TERA’s content and forming new groups and communities.

    • Finally, we’ve got large-scale seasonal events. First is a Halloween event with several quest lines, some fun costumes
    • (and a costume ball), and even a Halloween-specific instance. More details on that later, but I’m pumped to play it. Further down the road, look for a battleground tournament and a large winter event.
    Hello, everyone!

    We had another great turnout for the scavenger hunt yesterday and it was a blast! It's always exciting for us to actually meet you guys in game, even when the chat scrolls a bit too quickly to reply back to everyone. :)

    During our scavenger hunt, the participants were asked to meet in Allemantheia to find out a list of items that come from various sources (monsters, NPC, crafting/other players). The first five winners who returned with the requested items won a weapon skin of their choice, while the next 50 runner-ups received a pair of blue frames. It was really cool to watch the line starting to grow as folks returned with the scavenger hunt items! We've started sending out the blue frames to the winners, and if you've won a weapon skin, please expect an email from us today!

    There were also some improvements we made based on your feedback from our Speak Like a Pirate Day event. We had different staff covering one server at different times for us to have more time on each server and to minimize downtime, and we utilized more frequent and effective announcements to set the expectations and communicate the event progress. Another point we followed up on was having more prizes available for folks who participate in events.

    We will continue to listen to your feedback and make improvements to the events. Speaking of which, if you have thoughts on what types of events or prizes you want us to run, please leave your suggestions!

    Thank you all for coming out for the scavenger hunt and see you again soon!

    Gathering in Allemantheia

    Returning the items
    Moving this thread to Newcomer Discussion.
    Firstly, congratulations! :D

    Yesterday we mentioned that the prizes will take a day or two, but we are currently working on the blue frames but it will take a while since there are 150 of the winners across different servers. :)

    As for the weapon skin winners(!), please expect an email from us today for more information!
    Just a reminder that we only have a few hours left to redeem the free ruby rim glasses!

    Enter terarubyrims to receive a free pair!

    (More information in the original post of this thread)
    Under the current circumstances, unfortunately not everyone got to keep their names. :(

    Also, congratulations again for winning the scavenger hunt yesterday and don't worry about your weapon skin prize. It will be sent to the correct person. :)

    I'm closing this thread as it has run its course, and no personal attacks please.
    This is a repeat of other threads already posted by Tenkuro. Closing.
    D: Noooo!

    I only meant that the character Minea is a public one and I play on a separate personal account. :)
    Good thing I don't play the character. ;)
    As you state, this is a call out and attack against the company, calling employees liars. Thread closed.
    Closing this 4 month old thread.
    Please keep the discussion civil.
    The chat queues are open, and live chats are coming in. As others have mentioned JavaScript is required. Have you tried other browsers?

    Here's a FAQ on how to enable javascript in Chrome, Firefox, and Internet Explorer: https://tera-support.enmasse.com/app/answers/detail/a_id/134/kw/javascript.
    Fair point, which is why we're also changing out enchanting works in the near term. We felt it was more important to open additional nexus up slowly over time (which also opens traverse instances with new gear) and introduce enchanting changes in another build (which isn't far away).

    As far as income, I didn't say half a player's income comes from nexus, just that a sizable sum of gold comes from a small percentage of players during a 2 hour game play session over the weekend. Goal isn't to punish by any means, but to not flood the market with gold prior to other changes.

    Trust me, I hear you about enchanting being expensive. I've spend at least 4k gold on enchanting t13 and i'm at +8 on weapon and maybe +3-4 on my armor pieces (and yes I had to earn the gold legit, the GM's won't hook me up at all ;). That in mind, I think you and everyone else will be happy with some of the enchantment changes that will be happening very soon.

    -Chager

    This is a fun idea to get the groups go against each other on battlegrounds! (And nice prize too!)
    To clear the air a bit, we never hold patches back and sit on them. We have a carefully planned schedule for the next 4 months that includes updates from KR, events, and things we feel the players will want. As soon as a build is delivered from KR we test it and have it up (generally within 2 weeks, which is our normal cycle). We all play TERA and there is no way I would survive a day in the office if I sat on content...

    Also with regards to the nexus, Nihilu is correct. We're slowly easing into more nexus times and an initial schedule and waiting to look at player feedback and data on economy. There's another thread I just posted some more details on, but a quick recap: prior to the nexus gold reduction, 1 day of weekend nexus events (2 nexus) could account for up to 25% of a server's daily income (roughly half of what is looted in an entire day). To avoid a bad economic situation, we're easing into more nexus times and watching the data closely, and will add and adjust when we know it's safe to do so.

    With regards to KR Nexus times, there are currently on 10 nexus events going on; twice daily Tuesday/Wednesday and three times a day on Sat/Sun. (reference website: http://tera.hangame.com/wiki/read.nhn?docNo=15588).

    I hope this helps understand a bit more about how content patch timing and also the rollout of our nexus events.

    Thanks,
    -Chager

    Changing the nexus times is a delicate balance that affects everything from server load to in game economy. We are starting with this initial new schedule, adding 4 times to increase our total to 10. We will be monitoring all of the data and also listening to concerns as we progress through this schedule and are always willing and able to change and adjust times as needed.

    We specifically started with 4 additional times (not 3 times per day) because we want to be responsible with an adjustment like this. Reducing the gold and the increased nexus times go hand in hand, and before we open up the schedule more we want to make sure the impact within the game world is acceptable.

    As a reference, prior to making the gold reduction changes, 6 nexus events over the weekend were responsible for upwards of 24% of a server's daily gross gold earnings (in some cases half of what players would loot in a full day!). With that in mind, you can see why we're taking a cautious approach with opening more times. I won't bore you with the economic analysis we do on a regular basis for the game, but just know we look at a lot of numbers and data before we make changes, and I want to be fiscally responsible within the world so we don't create a hyperinflation situation and have to increase gold sinks to account for the increased gold. (No one wants to buy a Keener's bandage for 100 gold.)

    Try out the new nexus times and the old as well, and please continue to give us feedback and let us know what you like and don't.

    Thanks,
    -Chager
    Later than next week but definitely before the last week of October ;)
    It's coming folks, I promise.... in the next patch ;)
    Please do not use the forums to call out players or report players.
    No need to create duplicate threads on the same subject.

    http://tera-forums.enmasse.com/forums/general-discussion/topics/Limited-hours-of-support-now
    This change was made to the chat hours of operation. The email ticket system and in game reports are still supported 24/7.

    As this response from another thread says, we have intentionally set various times and days of the week based on the community feedback. That said, we will continuously monitor the nexus activities.

    Minea on 09/24/2012, 05:58 PM
    We have intentionally varied the nexus times according to the player feedback. There is enough variety of time slots and days for everyone to participate with the new schedule, and we can continue to monitor and tweak the times going forward. The gold reward was reduced because it was impacting the economy more than we'd like, and we had to adjust that in order to have more frequent nexus times.

    This is also a gentle reminder that repeatedly creating the same/similar posts over and over again is considered "spamming" the forums.


    Let's consolidate this discussion to OP's longer thread here.
    We have intentionally varied the nexus times according to the player feedback. There is enough variety of time slots and days for everyone to participate with the new schedule, and we can continue to monitor and tweak the times going forward. The gold reward was reduced because it was impacting the economy more than we'd like, and we had to adjust that in order to have more frequent nexus times.

    This is also a gentle reminder that repeatedly creating the same/similar posts over and over again is considered "spamming" the forums.


    Tomorrow’s patch delivers an improved schedule of nexus events, quests to help you level up your crafting skills, and an assortment of bug fixes. Check out the patch notes for the latest update to TERA.

    Players at the level cap will now be able to tackle nexus events ten (ten!) times a week—with times staggered to fit more players’ schedules. If you’re still leveling up, the crafting quests available in major cities can help you earn while you learn.


    This post is also available on our blog.
    All servers will undergo this week's maintenance on Tuesday morning on 9/25 starting at 7:00 AM PDT. This scheduled downtime will last two hours (7 - 9 AM Pacific Time). All servers will be taken down from 7:00 AM to 9:00 AM.

    This maintenance hours are this week's weekly server maintenance times to implement the latest patch. We may be tweaking the hours to find the best time frame and duration of the weekly maintenance in the upcoming weeks. For this week's patch notes, please visit our latest patch notes section.

    The following servers will be unavailable on Tuesday, September 25 from 7:00 AM to 9:00 AM PDT:
    • Mount Tyrannas - PvP
    • Tempest Reach - PvE
    • Celestial Hills - RP PvE

    For real-time server status, please refer to the Server Status page. Thanks for your patience!
    Whether the reason is please be sure to report bad language and behavior to our Support team so that we are aware of the offenses, track them and take appropriate action.
    Let's wrap up this derailed thread with personal attacks and callouts.

    Also just in case folks needed a clarification, this doesn't count as a community event. :P
    necro thread, trolling. locked.
    Necro'd. Locking thread.
    A legitimate question has been asked, please just answer the question without all the rude commentary. Thank you.
    You are very welcome! And pay no attention to the [filtered] bit in the middle of my name... /sigh
    If you happen to discover a troll in your discussion topic, or elsewhere in the forums, and you would like it to just go away, please follow these two simple rules of troll engagement:

    Rule #1: Don't feed the troll, otherwise you'll just encourage it. And, for the love of TERA, do not quote the troll!
    Rule #2: Report the troll, otherwise it'll just keep trolling.
    Please head to this thread http://tera-forums.enmasse.com/forums/general-discussion/topics/Experiencing-lag-Give-us-the-details to post all your lag issues. Thanks!
    Velika Bot has decided to lock this thread since it appears to serve absolutely no purpose. Have a nice day!
    repeated bumping. locked.
    dramatic effect post. locked.
    goodbye thread. locked.
    [Goodbye posts are not allowed per the forum rules. Closing this thread now. Thanks.]
    goodbye thread. locking.
    Locking thread. Inflammatory, offensive, elitist, and decidedly nonconstructive.
    D: *leaves you a pile of cookies*
    Heya Arbik,

    Thank you for sharing your ideas with us! Although we don't/can't always comment in every thread, we read exponentially more than we comment. It'd be very interesting to have different continents focused on different gameplay aspects, especially with the 'taking over the world' part. :)

    That said, we very much discourage creating overly dramatic thread titles, and although I believe you meant well it doesn't really reflect the positive suggestions that are being made in the original post. I am closing this thread but please feel free to continue to discuss more TERA feedback in a constructive way.
    The name appeal submission deadline is Friday, September 28 (9/28), a week from now.
    Hello!

    While everyone is settling in on the new servers and meeting new friends, we have been working on processing the name appeals as quickly and thoroughly as we can. As previously mentioned on the forums, we had set the time period to submit the name appeals to be at least a week and have been monitoring the incoming flow of the name appeals after the merge.

    Currently the amount of incoming appeals has dropped to a fraction of the first few days, so we'd like to announce the deadline for name appeal submissions to one week from today.

    Deadline for Name Appeals:

    Submitted by 11:59PM PDT, Friday, September 28


    Please note that although it may take a few days for the name appeal process to be completed, as long as the appeal is submitted by 11:59PM next Friday (9/28), the submission will be valid.

    For more information on the appeal process, please refer to our FAQ pages.
    We make the best decision we can considering various factors. Here is the FAQ pages on the name appeal process for more information.

    Please remember to be respectful to everyone, I am closing this flame war. If you are not satisfied with the result of the name appeal process, please feel free to submit a Support ticket to express your argument in a constructive way.
    Edited by: Minea 2 minutes ago - Reason: Added the last sentence.
    We have no plans to bring Dragonfall back or rename Tempest Reach to Dragonfall.

    Aside from the servers, we are the TERA community. Please be respectful to each other.
    Please don't be a jerk.
    Folks, everyone enjoys TERA in different ways but overgeneralizing and dividing us vs. them is not the way to grow or nurture our community. Let's be more respectful to each other and if you see offensive behavior in game, please report it to us.
    Hello everyone,

    We've been receiving a lot of great feedback on the event, so we'd like to thank you for sharing them with us. The amount of folks who showed up and met us in Cutthroat Harbor was far beyond our expectations with just several hours of notice, and while it was exciting for us to get a chance to actually meet everyone in game, we are sorry that the event didn't run as smoothly as we planned. This was our first interactive community event after launch and we have learned a lot, and as Chager mentioned already we have adjusted our future event plans based on what we've experienced on Wednesday.

    During the event, the quiz questions were a mix of TERA's lore-based questions, real and pop culture-related pirate questions, and pirate riddles. Some of the questions were: What part of Pirate Grotto is named after an animal? Why couldn't the pirates play cards? What pirate later became governor of Jamaica? Etc. The intensity of the competition differed from group to group,we've seen a group that dominated the entire quiz by answering 4+ questions in a row, and we've also had 3 teams go neck and neck against each other until the last tiebreaker question was answered. We are also happy to note that a lot of folks were truly enjoying the spirit of the Speak Like a Pirate Day by constantly offering us (virtual) rum and using the best pirate speak we've heard anywhere.

    The improvements we will be working on are based on your feedback and include having more GM's for the event to increase the efficiency and interactiveness (as much as I love seeing everyone in TERA, I still voted against cloning and/or dividing me into multiple Minea's ;) ), setting clearer time limits and expectations, having diverse types of events + times, and most importantly, continuing to hold various events like this.

    Thank you again for coming out to Cutthroat Harbor to celebrate the Speak Like a Pirate Day with us and also for your patience. We had a blast and we will see you again soon!
    We are definitely open to feedback and ideas for future events, please share your suggestions/thoughts! :)
    Hello!

    The scrolls are claimed through the in-game Item Claim menu. It is one scroll per day per account, but it is bankable (personal bank) and any character under the account can use it once it is claimed.

    If you don't see the scroll in the Item Claim menu please try relogging.

    The 50% droprate increase is for all pre level 60 instance dungeons.


    If you want to keep up-to-date on where you’ve conquered and whom you’ve defeated, then this is the page for you! Find out which classes are doing the best in battlegrounds with our table below.

    We collected this data over the last month. It shows the average (mean) kills, deaths, points earned, and rank for each class. It's an interesting glimpse into how it goes down on the TERA battleground.

    Check out the class statistics and other nifty stats on our blog post!
    The name appeal process is detailed on the support site: https://tera-support.enmasse.com/app/answers/detail/a_id/497. The most common reason someone loses an appeal up to this point is character creation date. We look at the creation date if both accounts pre-ordered TERA.

    For example: "Foo", a level 45 on Dragonfall, was created on April 15th, and "Foo" a level 60 on Frost Reach was created on April 20th. In this scenario "Foo" would go to the level 45 previously on Dragonfall.

    To clarify, harassing another person for their character name in game is just like any other form of harassment and can lead to actions against your account.
    To clarify, this was one of several 'flash' events that we plan on doing. The focus for these will be smaller player bases and to engage y'all on a personal level. We will have large scale events that the marketing people can help with :) This was meant to be smaller in nature a more casual. However easy or simple these events look, they take a LOT of planning, prep and overtime to execute on, and I'm particularly proud of our guys and the job they did.

    That being said we were totally blown away by the community response and the number of players that showed up. We thought by announcing it a few hours before that we would not get the response we did, which was our bad totally. We've taken a lot of great things away from this first event and have already modified our plans for next week's flash events to make it a better player experience and to be able to scale more properly.

    Stay tuned for more flash events, and know that we've already learned a ton just from one event and will constantly be tweaking and taking feedback internally and externally to make them better!

    Thanks,
    -Chager

    The events that we run generally have a primary and secondary targeted player group. As you can see, for the next 2 weekends we're targeting players who would benefit from loot from the 1-59 dungeons. The secondary target is level 60's who are playing instances with cool-down timers (level 59 and below instance essentially have no cool-down).

    We'll be doing other events down the road that focus on a wide variety of player groups, including level 60s, PvE users and PvP users. Just because we don't hit your demographic this time around doesn't mean we won't soon! That being said, if you are 60 and have ever thought of rolling an alt, the next few weeks are PRIME alt rolling time...

    Also if we're not getting you at a time you normally play don't worry, we're doing a wide variety of events that will encompass all different play times. Again, if we don't hit your specific level range or play times/days with these first few events, we will have events that you can participate in down the road.

    -Chager
    Hello again! :) We are working on the prizes but we do have quite a few number of winners with multiple items for each person, so it's taking a bit. Thank you for understanding!

    Yep, we definitely did not expect so many folks and were overwhelmed! We will learn from yesterday's experience and improve on events, because we have many more planned!
    That's correct, if you attempted to redeem the game code it would generate a second account.
    So, if you purchase the game from Amazon for $9.99 you will receive 3 codes. 1 Game code, 1 Pirate Patch code and 1 Pirate Hat code.

    If you like, you can apply the Pirate Patch and Pirate Hat to your account and give the game code to a friend. That would work out just fine :)

    Note from the amazon page: The code to redeem these items will be automatically placed in Your Games & Software Library.


    Build Communities with Friends Old and New (And Get More Loot Too!)

    Log in to your new TERA home (the Mount Tyrannas server for PvP or the Tempest Reach server for PvE) during September weekends, group up, and grab some great gear! (And yes, players on the Celestial Hills RP server can participate too!)

    See for yourself how things have improved. Group up with old guildies and new friends, then tackle some of TERA’s toughest bosses in the game’s many instances.

    Our goal for the next two weekends is to build communities with old and new friends and to experience TERA’s awesome instance content. For levels 1–59, group up and get 50 percent more loot than before! For everyone (especially you level 60s), every day you log in, you’ll get a veteran instance reset scroll, so you can experience more of TERA’s top-level dungeons with guildies and friends.

    To get a scroll, log in once per day from 12:01 a.m. PDT Friday through noon Monday. The timer resets at midnight each day. Drop rates increase from noon Friday to noon Monday. Both benefits are active for two weekends: September 21–24 and September 28–October 1.


    This post is also on our blog.
    This event was a first try for us, so thanks to everyone who participated and enjoyed it, and for those who waited but didn't get to experience it we are sorry. Let us know constructively how you think we can improve this going forward. We've already got several ideas to make these events flow better and give access to more people going forward, and the goal is to keep making small changes and tweaks every time so we eventually get to a point where they're fun and enjoyable for everyone.

    This is just the beginning and we've got several other events planned that we're already adjusting based on last night to make it better. Also for those who weren't able to make it during those times, don't sweat it. These events are targeted at smaller user groups in a wide variety of times, so if you didn't catch this one there will be more and they will be at different times!

    I'm also going to dig into the prizes to make sure everyone gets them (if they haven't already).

    -Chager

    This should be in the Off-Topic section, folks. Also no personal attacks please.
    Good morning, everyone.

    Thank you for the feedback. Generally we see people having more time during the weekend, but we understand that it can be a bit disappointing to miss some events. As we hold and plan more events we are always looking for ways to improve them, so it's helpful to know what you guys think. Thanks!
    Hi ShishioMakoto,

    I understand that losing a character name is a frustrating experience, and we are doing everything we can to be fair and transparent with the process. I dug a little deeper into this, and it looks like an error may have been made on our part. It was something that was easy to miss, but it does change things in your case. I'll be contacting you by email in a moment with the details of your appeal.

    I'm also going to lock this thread since the issue should now be resolved.
    Against Forum Regulations - Threads or posts whose primary purpose is dramatic effect rather than substantive discussion.
    Locking
    Hello everyone, thank you for your feedback. This was our very first flash event and we had a lot more people show up than we expected or planned for, and we are sorry for the long wait. We have many flash events (events that have very short notice and will run for a short time) and other types of events coming up soon as Chager mentioned in his producer's letter, so we will see you guys again soon! We will also be improving how we run the events based on the feedback we've received and thank you again for coming out for the event. It was really great to actually meet you guys in character!
    Please do not necro old threads. If you have an account issue be sure to contact support.
    Hi Nathaniel13,

    I reviewed your case and I can definitely understand your frustration. I talked with Harmonia who worked with you through email, and I can see that she did thoroughly go through the appeal process, looking at both your account as well as the account that currently has the name you appealed to us for. I truly do understand how a name can define a character, and I also know that a server merge like the one we just had is going to result in some less than ideal results for some of our players.

    I also looked at the chat, and I am not happy at all with the way it was handled. Even if the answer we have to give is no, it should always be done with empathy, and a genuine attempt to find another solution. If a customer asks us for instructions on how to cancel, we will certainly provide the steps for doing so, but the customer should always know that we would much rather they stay than leave. I will be addressing this with the team here.

    In closing, I am sorry again that we are not able to get your name back for you. I know that Harmonia recently contacted you again by email, and it is my sincere hope that the contents of her email will cause you to reconsider leaving a game and community you have spent so much time with.
    (Moved to Languages section of the forum)
    I'll be on all servers, just not all at the same time. We'll do the quizzes in waves!
    For the ruby rim glasses, we've made an announcement for folks to claim them separately: link


    Ahoy, mateys! To give a proper TERA salute to International Talk Like a Pirate Day, we’ll be roundin’ up crews across the world and making sure they know their pirate lingo in our first “flash” event.

    Startin’ at two bells (5 p.m. PDT for you landlubbers) Wednesday, September 19 (that's today!), En Masse’s buccaneers will be handin’ out pirate treasure: eye patches, pirate hats, and rubies. Watch for in-game announcements alertin’ ye of the event’s start on each server.

    To participate, form a raid group of up to 15 people, head to Cutthroat Harbor, look for Minea, and invite her to join you. She’ll test you to see whether you know your pirate tales (and pirate tails, in the case of popori). Answer her questions (preferably in your best “Arrr-P” voice), and a pirate’s bounty is yours!

    Beware, scalawags! This is our first flash community event, so we’re warning you in advance. Future flash events may arrive with no warning. (Pirate voice: the timin’ be arrrbitrary!) When you log in to TERA, anything can happen!

    Event specifics

    Where: Cutthroat Harbor (near the big shark)

    What: Talk Like a Pirate Day Quiz!

    How:
    • Join four other players to form a quiz team, then seek out two additional five-player quiz teams
    • (your competition) and form a raid group. Once all 15 of you are in the same raid, invite Minea to join your raid group (she’ll be your 16th!) and prepare to be quizzed!

    • Designate a speaker for your quiz team to answer questions on your behalf
    • (that’s a total of three speakers per raid group).

    • Your team should whisper your answers to each other. When you settle on a final answer, your designated speaker tells it to Minea.

    • The first speaker to answer the question correctly receives a point for their team.
      Minea will ask you up to seven questions to determine a winning team.

    • When a team wins by earning enough points to beat out their opponents, Minea will note the winners and move on to the next raid group.

    Prizes

    Each member of a winning quiz team receives a pirate hat, an eye patch, and a ruby worth 100 gold!
    We've made an announcement on this issue here.
    Hello everyone,

    Yesterday's merge maintenance went smoothly and we opened the new servers on scheduled time. Merges are a technical and complicated process where we do extensive testing, but unfortunately there were unexpected bugs regarding the NPC summon scrolls given out as a prize for reaching level 60 in August.

    When we implemented a fix for the bug today, not all of the items reverted back correctly. Although this is an unintended bug, we want to make sure our players don't lose their items because of that.

    For one week starting today, you can enter the following code to redeem the ruby rim glasses in My Account menu. These are character-bound, but any character within your account will be able to redeem it from the Item Claim menu. Additionally, after you claim the glasses on one character, you may re-enter the code again to claim it on another character for all of your characters.

    Ruby Rim Glasses Code:

    - [ terarubyrims ]
    (without brackets)
    - Duration: Effective immediately (9/19) – 3:00 PM PDT on 9/26


    Another thing to note is that unlike the NPC scrolls, we also made this code available to everyone including those who did not reach level 60 by the Argon Queen patch release.

    Thank you for your patience and see you all in TERA!
    MODERATOR'S NOTE: Please do not use the forums for "calling out" other users or En Masse Entertainment staff in the title or content of a thread or post. Closing.
    Last warning, keep it on topic.
    We'll look into the difference in numbers in scrolls too. Thanks for the info, folks!
    We are working to resolve the issue with the ruby rim glasses, will give up update as soon as it becomes available. Thank you!
    Thank you for letting us know, we are working to resolve this issue and will give you an update as soon as it becomes available!
    The maintenance is complete earlier than we expected, so we are opening the servers up now.

    (This may not be the last or only time you'll see those items, who knows? :))
    Edited by: Minea 3 minutes ago - Reason: replaced the word "them" with "servers" to clarify
    Updated with new times. Redirecting to the new thread.
    We will be performing a server maintenance on Wednesday, September 19 at 11:30 AM Pacific Time. All servers will be taken down from 11:30 AM to 12:00 PM PDT for 30 minutes.

    During this maintenance, we will be addressing an item error that occurred during yesterday's merge. The incorrect items will be replaced with the original items.

    All servers will be unavailable from 11:30AM to 12:00PM PDT.

    • Mount Tyrannas - PvP
    • Tempest Reach - PvE
    • Celestial Hills - RP PvE

    For server status, please refer to the Server Status page. Thank you for your patience!
    Before we reply to a post, please make sure it's not a necro'ed thread.
    We will be performing a server maintenance on Wednesday, September 19 at 11:30 AM Pacific Time. All servers will be taken down from 11:30 AM to 12:00 PM PDT for 30 minutes.

    During this maintenance, we will be addressing an item error that occurred during yesterday's merge. The incorrect items will be replaced with the original items.

    All servers will be unavailable from 11:30AM to 12:00PM PDT.

    • Mount Tyrannas - PvP
    • Tempest Reach - PvE
    • Celestial Hills - RP PvE

    For server status, please refer to the Server Status page. Thank you for your patience!
    You can pick a temporary random name to log in and continue playing while waiting for the name appeal process to go through. We currently have a backlog of support cases we are working on so it may take a while. :)
    As mentioned, this was purely due to an item bug and we will be changing them back to the original items. But that doesn't mean you won't see them again sometime in the future. :)
    Have you checked all of its pages (page 2, 3, etc.)? Some of my items were in on page 2. Also relogging may help, it sounds similar to this thread from earlier.
    They will go on for at least a week minimum, we are monitoring the incoming flow of the appeals and will make announcements when there is an update. :)
    We upped the time to 7 days to allow people to manage their characters. You can play with characters in the delete queue.

    If you absolutely must delete the character, you can contact CS and they can help you delete them.
    There may be items left on your character in the costuming portion. You will have to either bank it or get CS to remove it. After that, that character will be deletable.

    Yes, they are online. :)
    If it is a clear case of someone namegrabbing vs. legitimate character, we will try our best to help out. Please submit a ticket but we are currently seeing quite a bit of incoming support requests, so it may take a few hours or even days.
    These are item bugs, we are currently looking into this and will be fixing it.
    Yes, a regular Support ticket or Live Chat will do. I recommend the tickets for the reasons I gave earlier in this thread.
    Locked. Derailed.
    *patpat*

    @Psibermonkey, I left this post for you in the other thread. You can enter the world if you just put one character in the 7-day waiting time and you can cancel the deletion.

    Minea on 09/18/2012, 03:32 PM
    Guys, like I mentioned, there is a 7-day waiting period for any character that is level 6 or higher so that you can use it to sort out the inventory space.

    Once you put a character in the 7-day waiting period, it will not count as one of the 8 character slots and you will be able to enter the world.

    Our recommendation was to organize the items before the merge to avoid the hassle.. ^_^;;

    If you can't use the above method, please contact our Support team for help.
    You could always submit a ticket and go play. :)

    Since the name appeal process criteria will decide whether the name is given or not (i.e. it's not how quickly the appeal was received by the Support team), there is no extra reason to wait in chat..
    Guys, like I mentioned, there is a 7-day waiting period for any character that is level 6 or higher so that you can use it to sort out the inventory space.

    Once you put a character in the 7-day waiting period, it will not count as one of the 8 character slots and you will be able to enter the world.

    Our recommendation was to organize the items before the merge to avoid the hassle.. ^_^;;

    If you can't use the above method, please contact our Support team for help.
    Any level 6 and above character you 'delete' will be put into a 7-day waiting period, so please utilize this to sort out the inventory/bank.

    After you sort it out and decide the one character to delete, you will be able to delete that character and get the other one out of the 7-day waiting period by canceling the deletion process.

    A more detailed information was a part of this thread.

    *snip*

    Character Slots and 7-day Timer for Level 6+ Characters

    If you have more than 8 characters, you will need to choose 8 characters you wish to keep. There is no timer to delete the character that are level 5 or lower, but characters with higher levels will be put under a 7-day timer. If you have items that you want to keep on the extra characters, you can utilize the 7-day timer to organize inventory space and gold. You can put the level 6 and up character you want to keep under the 7-day timer, and log into the character you won’t be using in the future to transfer items/gold. After you’ve sorted them out, you can log out to the character screen, delete the character you won't be using, then cancel the 7-day timer for the character you actually want to keep. As long as the extra characters are under the 7-day timer or are already deleted, you will be able to log in and play.

    Still, we encourage everyone to sort everything out before the merge to avoid unnecessary work and confusion on the day of merge, and since the characters will be gone after the 7-day timer.

    *snip*
    The servers are up and available.
    The servers are up and available.
    Guys, if you have questions on moderation action please contact the moderator or me. Although this thread is certainly not intended to be disruptive, it is against the forum rules to discuss moderation. :)
    I'm sorry but I don't really understand this thread. The currency is not changing after the merge.

    (Also I have removed a similar thread in Introductions section. Creating multiple threads that are similar/identical is considered as spamming.)
    Against Forum Regulations - Threads or posts whose primary purpose is dramatic effect rather than substantive discussion, Calling out.
    Locking thread.
    Guys, server forums still need to follow the Official TERA forum rules and Rules of Conduct. Please take this as a reminder.
    I'm going to close this thread as it has run its course and goodbye threads are against the forum rules. Help us improve TERA by giving us constructive feedback, it's definitely more helpful.

    Speaking of enchanting, it was mentioned in our latest producer's letter.
    Yes, the nexus frequency increase and crafting quests are still planned for this month. :)
    Fixed the links, thank you! :)
    Just letting you guys know in advance that we will be bringing up the servers back at 3 PM PDT, not earlier. :)
    Welcome back, Novas! :)
    Hello everyone,

    We are making some changes to the server forums to reflect the new servers and their names.

    We will be opening the new server forums during today's maintenance hours, and the old server forums will become read-only at 12PM PDT tomorrow, September 19.

    Let's wrap up our discussions and get ready to make new friends!

    (Link to News & Announcement)
    Hello everyone,

    We are making some changes to the server forums to reflect the new servers and their names.

    We will be opening the new server forums during today's maintenance hours, and the old server forums will become read-only at 12PM PDT tomorrow, September 19.

    Let's wrap up our discussions and get ready to make new friends!

    (Link to News & Announcement)
    Hello everyone,

    We are making some changes to the server forums to reflect the new servers and their names.

    We will be opening the new server forums during today's maintenance hours, and the old server forums will become read-only at 12PM PDT tomorrow, September 19.

    Let's wrap up our discussions and get ready to make new friends!

    (Link to News & Announcement)
    Hello everyone,

    We are making some changes to the server forums to reflect the new servers and their names.

    We will be opening the new server forums during today's maintenance hours, and the old server forums will become read-only at 12PM PDT tomorrow, September 19.

    Let's wrap up our discussions and get ready to make new friends!

    (Link to News & Announcement)
    Hello everyone,

    We are making some changes to the server forums to reflect the new servers and their names.

    We will be opening the new server forums during today's maintenance hours, and the old server forums will become read-only at 12PM PDT tomorrow, September 19.

    Let's wrap up our discussions and get ready to make new friends!

    (Link to News & Announcement)
    Hello everyone,

    We are making some changes to the server forums to reflect the new servers and their names.

    We will be opening the new server forums during today's maintenance hours, and the old server forums will become read-only at 12PM PDT tomorrow, September 19.

    Let's wrap up our discussions and get ready to make new friends!

    (Link to News & Announcement)
    Hello everyone,

    We are making some changes to the server forums to reflect the new servers and their names.

    We will be opening the new server forums during today's maintenance hours, and the old server forums will become read-only at 12PM PDT tomorrow, September 19.

    Let's wrap up our discussions and get ready to make new friends!

    (Link to News & Announcement)
    Hello everyone,

    We are making some changes to the server forums to reflect the new servers and their names.

    We will be opening the new server forums during today's maintenance hours, and the old server forums will become read-only at 12PM PDT tomorrow, September 19.

    Let's wrap up our discussions and get ready to make new friends!

    (Link to News & Announcement)
    Hello everyone,

    We are making some changes to the server forums to reflect the new servers and their names.

    We will be opening the new server forums during today's maintenance hours, and the old server forums will become read-only at 12PM PDT tomorrow, September 19.

    Let's wrap up our discussions and get ready to make new friends!

    (Link to News & Announcement)
    Hello everyone,

    We are making some changes to the server forums to reflect the new servers and their names.

    We will be opening the new server forums during today's maintenance hours, and the old server forums will become read-only at 12PM PDT tomorrow, September 19.

    Let's wrap up our discussions and get ready to make new friends!

    (Link to News & Announcement)
    You guys brought up a great point, we will be lowering the level requirement to apply for the name appeal process to level 30. We are currently working to update our FAQ to reflect these changes. Thank you. :)
    If someone 'steals' your name, then this section of the FAQ should be relevant:

    Q: What if my name was taken due to trolling?

    A: If you believe that your name has been taken by someone attempting to troll you, please do not hesitate to contact support. If you believe someone purposefully took your previous name with the sole intention to troll you, then we will research and rectify the situation. Please contact support.
    I've created compilation of all merge-related threads that includes this one: Merge Information & FAQ Pages. Unpinning and locking this thread and redirecting to the linked page.
    I've created compilation of all merge-related threads that includes this one: Merge Information & FAQ Pages. Unpinning and locking this thread and redirecting to the linked page.
    Edited by: Minea 2 minutes ago - Reason: added the fact that this thread is being unpinned and locked to redirect


    Things are speeding up around the En Masse office! We’re working on making this fall a season that TERA players won’t forget, and part of that effort is transforming ourselves to be quicker to react to our players and our game. By constantly tweaking things we do, we give players a better experience. For example, we just released the Argon Queen update, our first major content patch. In it, we introduced several new endgame instances and the much-heralded battlegrounds. And that’s just the start of our rapid-fire progress.

    The weeks since the Argon Queen update have been especially jam-packed: everything from Bluehole Studio visits and weeklong meetings to in-game content plans, events, and more. In time-honored producer tradition, I always allude to these busy plans but never reveal what we’re working on. Let me go against that tradition this time and just tell you what we’re working on.

    More Events with More Variety

    We’re increasing the frequency and broadening the types of events we run, all aimed at giving TERA players more of what they want. We’ll be running several different events over the next few months; they fall into three categories.

    • Our staff here at En Masse will do small-scale flash events that engage each server’s players on a personal level. While I don’t want to give away all our plans, expect on-the-spot organized events like triathlon races, scavenger hunts, trivia, and so on.

    • We’ll also have weekend TERA-wide events that focus on particular groups of players or content. These events offer everything from increased drop rates for specific instances
    • (changing every weekend) to increased battleground points and rewards just for logging in. Every event weekend, we’ll have a new way to get players experiencing TERA’s content and forming new groups and communities.

    • Finally, we’ve got large-scale seasonal events. First is a Halloween event with several quest lines, some fun costumes
    • (and a costume ball), and even a Halloween-specific instance. More details on that later, but I’m pumped to play it. Further down the road, look for a battleground tournament and a large winter event.

    Adding Content to TERA

    Content? We’ve got that coming too! Crafting quests are coming back next week, the long-awaited berserker patch will arrive shortly after that, and we’re rebalancing instances and adding new achievements. We’re also making significant changes to enchanting based on player feedback—changes we’ll roll out over the course of a few builds later this fall (more specifics on this as we confirm changes). Another large content update (similar in size to Argon Queen) is in the works, but if I go into any more detail, I may not make it back for the next producer letter.

    We’ve also been working closely with BHS on a few larger projects related to TERA—projects we plan to bring to you this year as well. I will be updating you regularly on these as we make more headway, get certain plans in place...and I’m allowed to talk about them.

    I see a lot of exciting things on the horizon for TERA, and everyone in the office is hard at work bringing that horizon closer, not only because we’re committed to TERA, but also because we’re gamers. Nothing’s more exciting than seeing TERA evolve and become even better.


    Chris ‘Chager’ Hager

    Producer—TERA
    (super late reply)

    Thanks for the feedback! Yeah, we had planned to move to a cleaner look for a while. Glad to hear you like it :)
    Here is the compilation of all server merge-related threads and FAQ pages:


    We also have the new producer letter: Ramping Up for a Fall to Remember
    We will start them anew and the old threads will become read only for the time being and later be archived. :)
    Hello, everyone!

    We are currently performing the merge maintenance as scheduled. During the maintenance hours, we will also be opening the new server forums that reflect the new server choices and names.

    Please note that we will be closing the old server forums tomorrow (9/19) at 12PM PDT.

    Opening New Server Forums During Maintenance

    • New PvE server: Tempest Reach
    • New PvP server: Mount Tyrannas

    Please wrap up your discussions in the old servers, and we encourage you to use this time to get to know the new neighbors and make new friends!

    The TERA forums will remain open and operate normally during the maintenance and Celestial Hills (RP PvE) forum will remain as is.
    Don't call out players in a thread, even if they are attacking you. Be sure to report them using the ingame support system.
    Please keep in mind that the forum posts need to be constructive and not for dramatic effect.
    You can create a new character during the 7-day waiting period to delete a character. The characters in the waiting period won't count as a one for the character slots. This is done so that people can utilize the waiting period to sort their inventory slots/character slots after the merge.

    (Here is a bit more information in this post.)
    Whoever has a name conflict (aka there is more than 1 person with the name on the server), both of their names will be changed. The next name change process is first come first serve, but we have a name appeal process in place to help people keep their old names. Here is more information on character names.

    We wanted to stay away from overcomplicating the merge just in case unforeseen issues arise, but we have more plans for this month. You'll hear more soon!
    I know there's going to be a lot of complaints over assists being worth more than deaths, no points for caps, etc... So here's the reasoning.

    The classes that can kill, also rack up assists, but not as much as the assist classes. The classes that assist, have a real hard time killing (mostly because they are trying to assist you Mr. DPS). Also, you do not get an assist just by tagging your opponent and running away. You have to be actively assisting your team in some fashion at the time and place of the kill.

    We felt that capping was too easily gamed and by incorporating that into the score it would encourage it even more so. But in the end, we still want to reward teamwork to a degree, and that's why we kept +/- points for winning and losing. If you treat wins/losses like bonus kills/deaths, it is still in your best interest to win. And how do you do that? By helping your team get the objectives (capping, killing, defending etc...). There's a strong correlation with competitors with great K/D/A ratios and high W/L records, and I think there's a reason for that.

    We will continue to monitor how things go with this new system in this new season, so please realize that this isn't the end all of BG scoring. We did realize that what we had previously was flawed and changes had to be made. We've ran different scoring systems on the current data, and this current system is the one that we felt rewarded players the best for their skills. Players with high K/D/A and mediocre W/L were able to get into the top 100. And the distribution of classes among the top 100 was pretty even as well (and yes, even amongst the top 10). Is it perfect? No, but hopefully a step in the right direction.


    Server merge day is tomorrow, and we’ve got the official patch notes to answer any questions you may have. Before you head to your new TERA home, give them a glance to learn how the merge affects the political system, battleground leaderboards, character deletion, and more.

    Once you’re caught up on how the server merge will affect you, check out info on the Fraywind Canyon battleground scoring changes!


    This post is also available on our blog.
    Your characters will be there but there are 8 character slots per each server (24 total slots available for 3 servers), so you may have to do some reorganization of inventory/characters.

    Feel free to check out the FAQ page (linked in the original post), it contains a lot of additional information you may be looking for. :)
    Against Forum Regulations - Threads or posts whose primary purpose is dramatic effect rather than substantive discussion.
    Locking.
    This is considered spam. Locking.
    Please do not spam all the forums with the same thread.
    Please do not spam all the forums with the same thread.
    Please do not spam all the forums with the same thread.
    Please do not spam all the forums with the same thread.
    Please do not spam all the forums with the same thread.
    Please do not spam all the forums with the same thread.
    Please do not spam all the forums with the same thread.
    Please do not spam all the forums with the same thread.
    Don't spam all the forums with the same thread please.
    No action taken
    Locking thread. This is a call out, which is against the forum rules.
    Against Forum Regulations - Threads or posts whose primary purpose is dramatic effect rather than substantive discussion.
    Conversation Locked.
    Along with the merge we will be implementing some BG score tweaks based on the feedback we've gotten. The increased nexus times and crafting quests are currently under testing so they didn't make it to the merge maintenance, but it should still hit in September. The details on the BG score tweaks will be published next week in the patch notes.

    (Will add this information to the original post shortly)
    The reasons behind the merge decision have been stated in Chager's letter and reiterated in several of my posts. (Please view my post history and there are multiple posts around this topic a few pages back, between page 5-8 or so.)

    Reporting for bad in-game behavior is the best way to deal with problematic players, and we do take action against them. Sometimes it may not be immediate, but we review all reports and take appropriate action.

    Let's get back to the topic (server names and maintenance) please.
    Edited by: Minea 1 minute ago - Reason: typo fix :)
    There will be a store email system maintenance this Sunday (9/16) from 1:00 AM to 9:00 AM PDT, for approximately 8 hours. During this maintenance, the En Masse store-related order confirmation emails will be put in a queue until the end of maintenance. All queued emails will be sent to you automatically after the maintenance, without any action required on your part. This maintenance only impacts the store-related confirmation emails and will not impact the ability to purchase from En Masse store.

    Scheduled Store Email System Maintenance

    Date: September 16, 2012
    Hours: For approximately 8 hours starting at 1:00 AM Pacific Time
    Affected Email Notifications: En Masse Store-related emails (order confirmations)

    Thank you for your patience.
    We really liked Lake of Tears too. :)
    I've added to the original post, but forgot to make a new reply as well. Thanks! :)
    We will be performing a maintenance to merge servers on Tuesday, September 18 at 9:00 AM Pacific Time. All PvP and PvE servers will be taken down from 9:00 AM to 3:00 PM PDT.

    After the maintenance hours, we will be opening the following servers:

    • Mount Tyrannas - PvP
    • Tempest Reach - PvE
    • Celestial Hills - RP PvE

    More information on the merge can be found in General Discussions and the FAQ pages.

    For server status, please refer to the Server Status page. Thank you for your patience!
    (Moving this pinned thread to Newcomer Discussion section)
    Hello, everyone! We've been working to make sure everything goes smoothly for next week and have more news to share with you regarding the server merge.

    First, we have the server names for the PvE and PvP servers.

      New PvE server: Tempest Reach
      New PvP server: Mount Tyrannas

    Tempest Reach and Mount Tyrannas are both located in Westonia, and they are known for the beautiful landscape covered with ice and snow. (Winter is coming!)

    Another news we have is the maintenance hours during the server merge.

      Maintenance hours: 9:00AM - 3:00PM PDT on Tuesday, September 18 (6 hours)

    These hours are to have the servers prepared and ready for the most traffic while making sure we have enough time to make the maintenance go as smoothly as possible.

    The new servers will create a more vibrant and active community and we look forward to seeing you there!
    Our Game Guide on Item Remodeling and Dyeing has some more information, hope it helps!

    Oh and there is a fansite that specializes in templates - TERA Templates
    Serpentis Isle was briefly unavailable this morning and like you said that was the cause of the closed stores as they need to be manually opened. :( We're in the process of manually opening them all back up, it will be just be a few more minutes, thank you for your patience!
    Hey guys, after we disabled the political system last evening to prepare for the server merge, we went back to manually enable all of the specialty vendors. Because this is done manually for every zone and server it takes a little while.

    Here is the FAQ page on the specialty item vendors on this, and here is the quote from the pinned topic above.

    Minea on 09/12/2012, 06:21 PM
    *snip*

    Next Political Cycle Will Begin Next Week

    We will be disabling the political system at 6PM PDT tomorrow (Thursday, 9/13/12). This is to prevent the new registration period kicking in on Friday as we prepare for the server merges next week. We will be actively refunding the gold and Catharnach awards for the current vanarchs since their term got cut short, and the uncollected taxes will be mailed automatically.

    Another point to note is that until new vanarchs are elected, we will manually enable all vanarch vendors in all zones for your convenience.

    Celestial Hills is included in these changes so that all servers will have the same political cycles.

    *snip*
    Enjoy while it lasts, they will be gone next week! ;)
    The political system on Celestial Hills will reset along with other servers and the reason we are doing this is to keep all of the servers on the same political cycle.

    And you will have enough time to apply for the name appeal process, We want to monitor the incoming flow but it will at least be a week and we will also give you guys an update with a deadline.
    (There are several of the replies that are not following the rules and are resulting to personal attacks and dragging this thread to off-topic. Stick to the thread topic and do not derail. Express your opinions in a constructive way that respect others please. Last warning.)
    Our main goal is to protect people from their names being taken by others who've not had that name before. So for example:

    1. Gandalf from server A and Gandalf from server B come to the same server and have a name conflict.
    2. Gandalf from server A claims the name Gandalf.
    3. Frodo from the Shire server A and Frodo from server B come to the same server too.
    4. Gandalf from server B claims the name Frodo before either Frodo's can claim their name.
    5. Both of the Frodo's appeal for their names.
    6. One of the Frodo's will get the name Frodo. Which Frodo will get the name is dependent on various factors of the name appeal process.
    7. Gandalf from server B who took the name Frodo will have to choose a new name because there are others who've had characters named Frodo before the merge.
    Ooo, this sounds super fun! :)
    Hey guys, as pointed out by other folks, the server merge will help with grouping with others and generate more stable and robust economy and gameplay environment. (You can read more about the reasons behind here.)

    Let's create a constructive and more specific thread titles and content so that we can concentrate on improving the game please. (Also let's stay on topic.)
    Against Forum Regulations - Posts made only to "bump" a thread to the front page of that forum section

    Locking thread.
    Hello Ender!

    Our Support team should be more than happy to help you. You can chat with them right now. :)

    (I'll lock this thread since we usually frown upon necro'ed threads - last post was early April, but as mentioned, the Support team is the only folks who can help with in-game stuff.)
    We haven't announced the exact hour yet because the final decision hasn't been made. But we'll make sure to update you guys once we have the information!

    The free server transfers between Celestial Hills and PvE server will remain open and free. PvP to PvE transfer is something that we'd like to do but we don't have a solid execution plan yet.

    (And a warning for some repliers in this thread: No derailing the thread please.)
    A quick clarification, we have different types of staff posters, some mostly moderate (with the 'moderator' tag), and some spend some of their time to share more information with everyone on the forums (Treeshark, Chager, knoxxer, etc.). Of course some overlap and can/will do both (like me). Also GM's don't post on the forums often because they usually deal with in-game-related support. This will help distinguishing the posts when using the dev tracker to follow new updates from En Masse.

    We understand that you guys want game news but sometimes we don't have them yet, We've shared multiple posts about the upcoming feature highlights in the next patch in General Discussions before and we plan to do the same thing with the patch that will arrive sometime in September and future events. But at the moment we are focusing on the server merges. And the changes we've made, creating separate PvP, PvE, and RP servers to begin with were done based on the community feedback. It's not really fair or true to say that the game hasn't been improving when there are so many patches published after launch and there have been hotfixes within a day or two. There will be some changes that impact multiple aspects of the game and that is something that we can't do fast or lightly because TERA is a game that is published in many different regions and we are not the only territory with needs/wants, so we keep on working on them however/whenever we can. One example would be nexus, which we've been wanting to have more but wasn't able to because it was giving too much gold reward back into the economy than it was healthy to do so. We've been working on it for a while and will be increasing the frequencies in the upcoming content patch.

    Now that's out of the way, it's okay to not care for the game guides and say so, but it needs to be done in a constructive and respectful manner. Some people really need a reminder on the Rules of Conduct and the Official Forum Rules.

    Now back to the topic please. :)
    Please post your constructive comments/concerns about the lag issue in this thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/Experiencing-lag-Give-us-the-details Thanks!
    Thread locked for [filtered] profanity.
    Guys, for nexus we will have more during weekdays and earlier times to accommodate more people with different schedules and spread them out. The exact times are not finalized yet, but we will be sure to given update.