Yesterday we did one WHHM res gear sell.
We said: "WH Chest for 5k if drop or no"
it didn't drop and the player reported us for scam.
My guild Leader banned lol.
GM check only Trade Log but don't check chat log.
Are we going to get the Meruma vendor as well? The Meruma shop is the only way to obtain the perm Regents, Reaper costumes, and the T15 costume. Can you clarify a bit?
I actually thought it made sense till i read it again. Good catch. Amazing how the human brain tries to complete words, fix mispelled words, and sentences to make sense.
EME has stated you can open a ticket about this. It is case-by-case, but they just may replace the item with the new race.
Hi, What about increased amount of "false" alarms?
Our guild officer alt account was permanently banned while he was gathering on Island of Dawn while watching movie. Response from GM was "You can't watch movie for so long". What? If you have two monitors or PC/laptop and you can launch TERA on second monitor/laptop and just press F time to time while watching move count as illegal? Also there was not a single person who sent whisper/trade/party invite.
Also from guild news i heard info about two cases when people who went afk near node and got suspended for three days with "botting" reason. (can't confirm it by myself).
taking your eyes off the screen = AFK?
spamming F = using a macro?
I know what you are saying but you really could be more clear, and you are making it sound like you are spending a lot of time dealing with people who aren't actually "botting" at all.
Thanks for response.
No any macro/other stuff used. Laptop in 30cm left to keyboard. Manual pressing button F while looking on monitor next to me. If I'm not near PC char do nothing.
Can you give any advices for people who got suspended by false positive?
To slow down the progress. (or buy Cure for $)
I am not saying they should give a free pass to anyone, I am not saying people should be allowed to gather while watching a movie and paying no attention to the game. I am saying that the Senior Director of Customer Service should not come onto the forum and use terms like "AFK" and "macro" in direct response to a post that has nothing to do with either of those things. It doesn't have anything to do with what he sees on his end.
Maybe I am splitting hairs, but when he is bragging about how many people they ban every day I think it is an issue worth splitting hairs over.
Had I seen this post, I would have simply waited longer for a response on my ticket. I do apologize for updating my response twice (I explained the situation a lot better with the second response though).
This is a question for the GM/mod/admin here. How long does it usually take for a "no longer able to access account email" issues here to be remedied? Just curious and nothing else. I would like to extend my thanks to the hard working staff trying to solve the issue.
I will now wait patiently.
can we get a tour of the enmasse office? its close by the convention center right?
The official statement from Treeshark said that T15 and dungeons will be coming this Summer. so sometime in a few months from now.
ya this...as in not in the middle of the day/afternoon.
I think enough people have been lazer'd by Meldita. LOL
I know where suggestions go. However, no one ever reads that forum, so I posted it here to get exposure before a GM moves it to its proper spot. ;)
Got a few questions...nothing too serious.
1. Are you going to update the forums so that actually doesn't show a blank field next to my character's race, where there's supposed to be "Reaper"?
2. There's a small, graphical mistake in raid groups. Reapers get the "cannon" icon when shown in a raid group. It's the icon you get once you enter a cannon. Is this going to get fixed? It's weird that no one noticed that yet.
As said, nothing too serious. But nice to know either way.
I'm trying to connect and I can log in but the launcher said it found a update and I dont had enough disk space and I had 777Gb free in my disk
ok.... well... i can understand that.... but what about on going tickets?
one of the reb. was having back and force talk for couple of times and stop responding.....
what's that about??......
Is there a maximum response time where we might want to worry?
I'm guessing 72 hours is an average so would making a second petition after one week be reasonable?
I've had a petition glitch out in the past and not get through, in turn making me send in a duplicate pointing to the petition in question, so that's why I ask.
This is funny because when I have a problem I send in every single detail, like exact time, date, what exactly happened. etc and the first response I get on the ticket is "please tell us when this happened".... XD
-Does the ticket type (purchase, item problems, player reports, etc) have any preference order, or do they just get done in the order they are submitted?
So they should change the costumes from soulbound to unbound upon character deletion?
Solomon, thanks for making this sticky. Can you clarify on race change? Is this still the same policy or will an exception be made?