TERA Online dev tracker
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There are currently two issues in CoF, one is the intentional reset and the other is a random one that's not reliably reproduced. We are taking action against abusers of the intentional bug as mentioned, taken away the team's rewards and will continue to take action. We're working with BHS to address both of the CoF issues and will update you with more info when available.

(As for the moderation, please contact us directly if you know how a bug works as stated in the rules.)
We try to encourage our community to be constructive and friendly. If you see inappropriate behavior/language in-game or on forums, please let us know by reporting them. :)

(Oh gosh, thanks for tonight's nightmare, Haku! >_<;;)


Your favorite weapon may be sharp and reliable, but it’s starting to look a bit old. What you need is a new skin for that old blade. Luckily, we’ve got just the thing—straight from the heavens! You can buy a weapon dipped in the gold of the heavens directly, or if the celestial spirit moves you, try your luck with a celestial weapon loot box to win a weapon imbued with the spirit of the divine treasures! Celestial weapon skins and loot boxes are now on sale at Valkyon Outfitters and Valkyon Outfitters Online, so jump in and you’ll look divine.

Mystic



Slayer



Sorcerer



Warrior



Priest



Archer



Berserker



Lancer



Grab these great new skins at the store, or get left behind.
Good luck! You may want to try posting in the Languages section too for active EU guilds, especially if you speak another language. :)
You can view the brackets by clicking on the Brackets tab on the Skyring Slam page here. :)
Minea on 03/06/2014, 09:32 AM
There are currently two issues in CoF, one is the intentional reset and the other is a random one that's not reliably reproduced. We are taking action against abusers of the intentional bug as mentioned, taken away the team's rewards and will continue to take action. We're working with BHS to address both of the CoF issues and will update you with more info when available.

(As for the moderation, please contact us directly if you know how a bug works as stated in the rules.)

Now that the thread is getting derailed with accusations, I'm going to close it.

If you have more information on the random score boost bug, please PM me. We appreciate all of your efforts to let us know this topic. <3
Edited by: Minea 9 months ago
You're right, it gives the same message to me, Panda. Can you tell me where you got the link from so I can look into what's going on? The only interactive bracket I know of is the one I linked in the previous message, so I may be missing something.
This Sunday, March 9, is when the daylight savings time starts. We will shift forward an hour (aka lose an hour) at 2 a.m. PST on Sunday, so basically time will go from 1:59 a.m. PST to 3:00 a.m. PDT.

This also means some of the time-related things in TERA will change after the daylight savings time kicks in. Please see below for more information.

Elite Bar will reset at 5 p.m. PDT.

- Essentially, it will occur at 5 p.m. as daylight savings time shifts one hour forward.
- If you are not affected by daylight savings time, it will be the same time as now.

Dungeon Reset, Daily Quest Reset, Battleground Season Reset, Crucible of Flame, and Alliance Rank Season

- These will become 5 a.m. PDT.
- If you are not affected by daylight savings time, these will happen an hour earlier.

Nexus

- Nexus will happen at the same time, but in PDT instead of PST. ex.) noon PST Nexus now will still happen at noon, but in PDT.
- If you are not affected by daylight savings time, these will happen an hour earlier.
- Exception: The 2 a.m. Nexus on Sunday, March 9, will happen at 3 a.m. PDT because the time will change from 1:59 a.m. PST to 3 a.m. PDT.

Alliance PvP and Confict Times

- These hours will shift forward an hour when the daylight savings time starts, but only until Tuesday. We will adjust the times during our maintenance on Tuesday morning, March 11.

Alliance Conflict Time
March 9 - March 11: 5 - 7 p.m. PDT
March 11 and on: 4 - 6 p.m. PDT

- If you are not affected by daylight savings time, it will be the same time until Tuesday, then it will become an hour earlier.
Edited by: Minea 9 months ago
Here is Tonka's video footage on Celestial weapon skins for archer and berserker. :)

I love how it looks on my mystic:

Edited by: Minea 9 months ago
Sirnef on 03/06/2014, 03:15 PM - view
Ahh ok. So the boxes will remain in the outfitter forever?

We have no plans to remove them from the store at this time. :)
Yumiaaa is correct, the new class won't be here in March. We'll have to receive the build first then we need to do some work/testing on them. We're still pretty confident that it will be sometime in spring though. :)
This is something I've had my eye on since Kumasylum went live. Other than asking for group queues, I don't know what to ask BHS to specifically balance. The issue is that in their own region, Kumasylum is balanced to where the federation and the kumas have an even win/loss ratio. This isn't quite the fact in NA. So if they balance it for us that will make it lopsided everywhere else.

I did contact a guild a few weeks ago to run some pre-made Kumasylum, just to see if it would be more even. The humans won each time with more than 9 minutes left in each round. So even if there is group queues, it would just tip the scales to the other end.

Communication is the key, and yes we have a region that speaks more than one language, so it is more difficult for us. Would increasing the time before the match starts help if the team has a longer time to communicate?
Closing this thread since the original issue is resolved.

Stay away from making inflammatory comments and personal attacks on the forums please. :/
Currently we don't have a plan to remove Global chat channel. It was implemented to facilitate user communication and to help keep LFG and Trade channels for their intended use.

If you see inappropriate behavior/language in-game, please be sure to report it so that we can review and take the necessary action. Thank you.


Are you excited to cheer on your favorite team during our first official Skyring Slam tournament? We’ve got just the contest for you!

Fill out the bracket, and send us a screenshot of your predictions for this tournament! Correctly guess the winner of one of the sub brackets, such as Allemantheia, and you are looking at the prize of a hat trick accessory box! Guess the winner of whole tournament, and you’ll win a second hat trick accessory box and be entered in a drawing to win one of the new celestial weapon skins! Best of all, correctly guess every match in the tournament, and you're guaranteed a celestial weapon skin and a party attire outfit!

Don’t forget to tune in for Skyring Slam this weekend, starting at 10 a.m. Pacific.

Instructions

1. Download the Skyring Slam brackets and fill out your predictions for each match.

2. Send your bracket predictions to community@enmasse.com with the subject “Skyring Slam Predictions.” Include your character’s name, server, and race in the body of the email.

3. If you're having issues saving your predictions in the PDF file format, feel free to send us a screenshot of your predictions as a JPG file.

4. One entry per person.

5. You must fill the bracket in its entirety for your entry to qualify.

6. Deadline for entries is Friday, March 7, at 11:59 p.m. Pacific.

7. Maximum of one hat trick accessory box rewarded for correct sub bracket predictions. For example: Correctly predicting both the Allemantheia and Kaiator sub-bracket winners does not result in two accessory boxes.

8. All standard En Masse Entertainment contest rules apply.
Edited by: Minea 9 months ago
(Moving this to Mystics as this discussion is very much focused on the class)
(Moving this to the Sorc subforum)
This is a bug we're aware of.


(Please follow the forum rules on creating/using alternate forum accounts. Thanks.)
This sounds like another excellent community event. Thanks for posting it, Miss.Veronique. :)
As Kultra explained, Bluehole Studio is the developer of TERA. They are the ones that actually create the game. There are multiple publishers for different regions where TERA is published. En Masse, specifically, is the North American publisher. Aside from the game itself, each publisher decides what is best for their respective market.

The new class is coming in spring, but not in March. We don't even have the build itself, not to mention the work we'll have to do when it gets here. So yeah, I'm with you when you say "QQ no reapers" till then. :)
GrumpyAussie on 03/03/2014, 11:51 PM - view
The count is at nine, my problem is my original email account can no longer be accessed, And i have recently upgraded comp's as you may be thinking by now, Im required too verify my new device if there is any other way too solve this problem aside from sending ticket's every 20min's please let me know :)



You only need to send one. We actually replied to your ticket within 12 hours back on March 2nd, but the problem with your specific issue is actually a problem with our website and how tickets are submitted when you no longer have access to an email address. The reply we sent went back to your original email address which you no longer have access to. Long story short, we are closing out your duplicate tickets, and going to respond to the email address on your GrumpyAussie account. Expect that reply shortly.

Additional Reading....

While looking into your issue I realized that our existing contact option for people who no longer have access to their original email address is crap. Essentially you submit a ticket under that email address and our staff replies to that email address, but since you can't read it you think we are ignoring you and even though we didn't we might as well have.

So, here's what I did. When you select "I Can't Login >> I no longer have access to my email address": from the contact options I've added an additional required field "New Email Address" with a note that says "You must create an En Masse account under the new email address or we won't be able to reply."

I am sorry that you've had to wait, and hopefully the changes I've made to the contact options will help eliminate this issue for players in the future.
Somniare on 03/04/2014, 09:33 AM - view
EME answer tickets on business hours, so don't expect a same day answer if you sent your ticket in after 3pm lol.

If it's really urgent, you can try live chat next time.


Catatonic is right. We are 24/7 and have been since day 1 for submitted tickets. Live chat has limited availability. Chat is available Noon - 8pm PST Tuesday - Saturday and for Elite or Founders members.

Our response time to tickets this year has averaged under 24 hours, but there were some login issues this last weekend that caused our ticket queue to spike. As of this morning there were roughly 400 tickets on the backlog which should be cleared out today / tomorrow and we will be back down to within 12 to 24 hours again....barring no major catastrophes later this week.
dcincali on 03/03/2014, 05:09 PM - view
Starts at 11am, posts to community at 2pm.. Awesome.. Someone not get the memo?

Sorry for the delay. I'm not always chained to at my desk. Sometimes I'm afk in meetings or getting a cup of tea/coffee, etc. :)

The first place where news will be posted is our website itself. The forums posts are mirroring threads. If you haven't noticed yet, clicking on the image will take you to the news post itself. So it's required that I wait for the news post to go up first, so that may explain the gap between the time when a news post goes up and when a mirroring forum post is created. Of course there are exceptions like forum posts related to Skyring Slam, etc., but that's generally the order. :)

@Sciocco, Yep, 20k per week.
Well, I don't think you have anything to apologize, Sir Fluffy. It always warms my heart to see people wanting to become more active and positive in the community, so I applaud your efforts. Playing a game is always more fun with friends, so good luck! :)
I can definitely relate since I could never get my Mumble overlay to work correctly (despite other people trying to help), hope you find the answer!

(I'm going to move this to Off-Topic as its focus isn't TERA.)
Hail, Kaelidan! Welcome to TERA. :)
We're working on this now, thanks for letting us know.

But more importantly, Thursday! :)
(Moving to Art & Media. Also the duplicate thread was removed from public view.)
Hail and well met!

For PvE and RP, I recommend joining our RP server, Celestial Hills! We recently did a guild interview with one of the most prominent guilds on Celestial Hills, and it also listed some of the other roleplay guilds that you may be interested in as well.

I am semi-frequently on CH, so say hi when you see Mineo, my roleplay character! :)
(Moving this to Classes)
@Shealee, Please check your PM. :)


Slam it up! To celebrate our upcoming Skyring Slam tournament, we’re offering double credits for your Champions’ Skyring matches this week. The fun starts at 11 a.m. PST on Monday, March 3 and ends 11 a.m. PST on Friday, March 7.

Remember to check out our Skyring Slam tournament, live this Saturday on Twitch starting at 10 a.m. PST!
(Moving to Classes :) )
(Closing this VERY derailed thread with a lot of inflammatory replies. If you can't make a constructive contribution to the topic on hand, move on.)
We will get our new class update sometime in spring. It won't be in March though.

*has officially become the destroyer of all dreams in this thread* :)
Phaere on 03/03/2014, 05:03 PM - view


D:

So good, I had to like it. I love you all too. <3
What an awesome video! Thanks for making it! :)

(Moving this to Art & Media section of the forum - It will live there longer.)
We are currently investigating this issue and hope to have it resolved momentarily.

Update : The issue should be resolved now.

For more information, please see Post #80 on page 8.
Edited by: CobaltDragon 9 months ago
Just as a heads up, we are currently investigating this issue, and hope to have it resolved shortly.
Update :

This issue should be resolved now, though we are still seeing some delays in the TERA Launcher, loading the window that allows you to enter your login information.

Give it a minute and it should eventually come up and allow you to enter your email and password.

Once the information has been entered, you may also experience another delay, where it appears the "Login" button will remain grayed-out, but if you give it another minute or two, it should allow you to either press the "Play" button, or if needed, continue patching / download if you still need to update your files.

If you continue to see the same errors after quite a few minutes have passed, you may want to try restarting the TERA Launcher a few times.

If the issue still remains, please contact Support for more assistance.
Edited by: CobaltDragon 9 months ago
kpop on 03/01/2014, 08:09 AM - view
I can "log in", but as soon as I press play, it gives me the json error.


This FAQ Section will provide more information about that specific error :
( http://support.enmasse.com/tera/json-parse-error-0112-0000 )

Ultimately, it should be resolved by the same steps provided in Post #80 on page 8.
nayukii on 03/01/2014, 08:25 AM - view
i can't login and when finally i'm able to login, i get 'unable to determine current version'... -.-


Can you try these steps and let me know if you still see "Unable To Determine Current Version".

( http://support.enmasse.com/tera/unable-to-determine-current-version )
Update : The errors in the TERA Launcher are still being investigated, and more information has been provided to the appropriate departments.

As far as the JSON parse errors go, I would give it a few more attempts, as in all cases we have seen this morning, everyone can eventually get back in after quite a few restart attempts.

If you have not already done so, you may want to try starting the Launcher as Admin.

Also, to add a bit more information, in the FAQ section I linked to earlier, it does mention, "This error will happen while there is heavy load on the servers", meaning that there are currently a lot of players all trying to login at the same time.

We hope to have this fully resolved as soon as possible.
We are currently working on the issue causing many players to have difficulty logging in to the game and the web site. The primary errors players are receiving are 8000:0001 and 0112:0000.

We are also aware of purchases from the store either taking a very long time to be delivered, or appearing to not deliver at all.

We will update this thread with any new information as soon as it becomes available. Thank you for your patience while we get these issues worked out.

Update 10:22am - The issue should be resolved now, but we are still monitoring the system. Please let us know if you continue to have login issues.

Update 11:20am - Everything should be processed by now. If you are still having launcher login issue, please exit the launcher and try again. If your elite status have not been updated, you need to re-log into the game for it to take effect. Items purchased should be delivering properly now.
Edited by: Aliila 9 months ago
The issue should be resolved now, but we are still monitoring the system. Please let us know if you continue to have login issues.
Yvanka on 03/01/2014, 10:22 AM - view
After about an hour of purchase I received my item in the item claim. Just to let you know!


It may take sometime for the system to catch up. We'll keep you updated :)
Everything should be processed by now. If you are still having launcher login issue, please exit the launcher and try again. If your elite status have not been updated, you need to re-log into the game for it to take effect. Items purchased should be delivering properly now.

We'll continue to monitor the login system.
The numbers in this thread are incorrect.

No, I am not going to supply correct numbers :). But in general, there will always be more lurkers than posters.
Hats on top of hats. Got it!
If you think your Elite renewed today after 7am PST, and you did not get the Bacon Elite gift, please contact support and they will look and see what the dealio is.

Also, there is no February 29 or 30th, so that would be bad!
Working on it...should be back up momentarily
TR is back up. This concludes the fire drill for TR. You may now return to the battlefield.
Edited by: Solomon 9 months ago
Shealee on 02/27/2014, 09:26 PM - view
Well, I tried to submit a ticket, no luck. It kept telling me "The queue can't be blank", even though it wasn't. I left and came back and tried again. Still same error. And now I am frustrated. *sigh*


This is an error on our end and only impacted that specific drop down option. This should be fixed and you can submit a ticket.
Looks like our CDN found a problem on their end with a node that had been taken out of service. In particular, it wasn't updating with our pushes or purges but it was still serving data which is not okay. This was the root cause for those of you that were experiencing Unable to Determine Current Version.

We received word that it was fixed from our CDN, but if you do continue to have issues please let us know as there could always be another bad node out there. Make sure you include your developer logs and your diagnostic report when contacting us

In case this happens in the future please note that this may not be the root cause again. Essentially if the launcher is unable to determine the current version it is one of the following issues.

1) Most Likely Reason: There is a bad node out there that we need to have fixed.

2) More Uncommon: You previously made a host file change because of this very issue in the past and your computer now points to a location that we no longer support.

3) Rare: We made a mistake with the patch on our end and we need to fix it -- this would impact pretty much everyone.

We are in the process of updating our FAQ on this issue to discuss these possibilities and the solutions to them.

Edited by: Solomon 9 months ago
counterpoint on 02/28/2014, 02:28 PM - view
Thank you for the update, and I'm glad the provider isolated a problem. This does explain why it seemed anecdotally that most of the people with the problem were coming from certain parts of the world (particularly Europe seemed hardest hit; the broken node was probably in the global cluster).

If you ever have the ability to make an improvement to the launcher at some point, perhaps there could be some sort of way for someone to override the node they're connecting to if so-directed by support. Essentially an alternative to the hosts file method, which is difficult for non-technical users for many reasons. It would be nicer if the launcher could present a list of possible download servers... but I realize this adds its own share of complications and implications. Or alternately, even just a single "patch-alt.tera.enmasse-game.com" that points to a single "known good" node could be an idea. If the launcher could automatically have a fallback, that would be nicer still.

Anyway... here's to hoping people who had failures will be able to get back in soon, and this added detail (plus updates to the FAQs) should help speed up the diagnostics for any future such issues.


The hope is that in the future the node will detect the issue and redirect to a good node automatically all but eliminating this problem unless we took a nap during the patch build, deploy to QA, internal test, and deploy to production processes. This however, will not be done tomorrow so for now the FAQ has the best know workarounds.
Edited by: Solomon 9 months ago
I have too many so I'll summon the way back time machine...

Back when BT was not solo -- I remember running this day and night trying to get my T12 twin swords. The whole group dies and the screen is now almost pitch black. Auracadis was at 3% last time I could see his health and I am almost dead as well. So I point in the direction I last saw him, backstab and going through warrior rotations. Killed him with what had to be no time left. Hell Yeah...







bow dropped :(
Edited by: Solomon 9 months ago
Dank1 and Terina11, What I want is to foster and promote a healthy, friendly community. This is a thread celebrating what someone has accomplished in TERA with friends' help, there is absolutely no need to barge in with non-constructive posts and negative attitude. If you achieve something positive and would like to share with the rest of the community, by all means, go ahead. As long as they follow the rules and are helpful for the overall health of the community, I absolutely encourage it.
We're working on it. thank you.
Edited by: Minea 9 months ago - Reason: Take two.
MT is back up and we see folks on, see you in game!
On it. :(
MT's back up, we see players on. Sorry about that. :(
Hello folks,

Everyone gets the monthly elite gift when their elite status renew date hits.

For example, let's say my elite status renews on March 7th. I will get my monthly elite gift (the pig pen and the hat) on March 7, when it renews.
(Let's keep it civil please. You know personal attacks are not allowed on the forums.)
The reason petitions and polls are generally not as helpful as a discussion thread is because it does not share enough information. (Incidentally, petitions are against the forum rules.)

As for FPS issues, chances are we will get what KTERA has. We know some of our players have better performance than others and we're always looking for ways to improve it. I am personally not aware of a "fix" that'd fix this issue for everyone, but even if it was, it's not something we can just import overnight. Most likely it will be included in our future builds.

Please remember to follow the rules on the forums, especially regarding making constructive comments without personal attacks, and without using all capital letters. Thanks.
Nettie8285 on 02/28/2014, 02:21 PM - view
Talking about jumping just reminded me of a funny time in the game. When doing the pathfinder post dailies I hate getting the quest to get the dog. Main reason is because I always end up having to climb to that really really high platform. I have issues jumping on things, which my husband likes to tease me about, so you can imagine how many times I've fallen trying to do that quest. Once it took me 5 tries lol. Well with my luck I got the quest again and when I get to where I need to climb I saw another person there. I waited hoping they would go first so I wouldn't be seen falling lol. Seems like they had the same idea and waited as well. I decided to just go and the person followed behind. As I am almost at the top, without falling, I look to my right and see the other person fly off the side. I felt so bad bc I've been there but I couldn't help giggling. It's nice to know I'm not the only one who has problems jumping on the circle platforms. That was the first time I made it without falling and the last time I took that quest lol.

This daily quest was the bane of my existence for a long time until I got my healing rings. My palms still get sweaty and I panic on platforms like that. >_<
Here is our FAQ on how to download TERA, listing different options. If you have any questions, our Support Team will be more than happy to provide personalized technical help.

Please follow the forum rules to create a constructive post.
zebaz1988 on 02/27/2014, 12:51 PM - view
Awesome! are the boxes are a permanent addition to the shop? or they are seasonal? please say yes to permanent addition! make us all happy :)


These boxes are a permanent addition.
Hello OP,

Here is what we see for your account activities.

You've made purchases on your main account, they went through without an issue.
Then you've made a secondary account and tried to use 3 different payment options with different information attached to the billing options, for a very large amount of money, in a very short amount of time. These types of activities are usually not a good sign of a healthy account

In order to change your account status, please contact us with more information to show the payment options belonging to you - but as they include sensitive personal information, please do so through our Support tickets or Live Chat.


(Here are other reminders on forum rules that are not okay:
- Calling names and making personal attacks, especially using an extremely offensive term associated with mass genocide.
- Creating/using alternate forum accounts
- Discussing moderation action or making callouts

Also to clarify, we are human and can make mistakes. If you have questions, please let us know. For the record, ERP is okay, but it's usually a good idea to keep them private so that it's not forced on others.)
Minea on 02/27/2014, 10:14 AM - view
Hello OP,

Here is what we see for your account activities.

You've made purchases on your main account, they went through without an issue.
Then you've made a secondary account and tried to use 3 different payment options with different information attached to the billing options, for a very large amount of money, in a very short amount of time. These types of activities are usually not a good sign of a healthy account

In order to change your account status, please contact us with more information to show the payment options belonging to you - but as they include sensitive personal information, please do so through our Support tickets or Live Chat.


(Here are other reminders on forum rules that are not okay:
- Calling names and making personal attacks, especially using an extremely offensive term associated with mass genocide.
- Creating/using alternate forum accounts
- Discussing moderation action or making callouts

Also to clarify, we are human and can make mistakes. If you have questions, please let us know. For the record, ERP is okay, but it's usually a good idea to keep them private so that it's not forced on others.)

Replied but made it float to top for visibility.
Edited by: Minea 10 months ago - Reason: Locking the thread now, Op and we will take this to private communication.


Baby, it’s cold outside. What better way to bundle up than with a new hat? Our new Hat Trick loot box guarantees you a new chapeau with tons of personality. Inside you’ll randomly get one of the following items.



Hat Trick loot boxes are on sale now! Take your head to Valkyon Outfitters or Valkyon Outfitters Online!
Edited by: Minea 10 months ago
(Moving this to Art & Media subforum, will probably make it easier to find. :) )
Grats, Monkeys! Always love to see folks helping others! <3

Also leaving a link to the image in case someone wants to view the larger picture: Monkeys' Nightforge Weapon
Fatwa on 02/25/2014, 02:31 PM - view
So, Bearded One, what makes those skins the greatest?


Cause they are the newest!

Caboozles on 02/25/2014, 05:22 PM
So the skins are being shown off, but will they be released before, after, or are they going to be tied to the tournament?


The Ninja Outfits will be released after Skyring Slam! We are going to be showing off the "Celestial" weapon skins this week. Word on the street is, they will be available really, really soon. Like next week soon :)
On February 19th I posted an update on the things we are doing to address server instability and crashes. Before I get into the second part of the update, let me address one item that came up on the other thread.

Patching Issues and Server Stability are two very different things. Server stability has to do with the uptime of our game servers. Patching issues are separate and there are several different reasons a patch may fail. Because this is a thread directed at server stability, I’m going to remain on topic here. That doesn't mean we aren't aware or concerned about patching issues, but we have other threads on those and you can always reach out to support if you need additional help.

Update Part 2
A little more than two weeks ago we made some changes to all of our servers except Valley of Titans. Since that time we have not experienced any crashes on those servers, but Valley of Titans crashed twice. We made the same changes to Valley of Titans last week, and we have not experienced a crash on VoT since then. In addition, we have essentially seen zero network lag. That doesn't mean that there might not be an issue, and as I mentioned in the other thread the task of reviewing our network are always ongoing so we will keep an eye on it.

It would be foolish for us to say it’s fixed, but for the short term it looks like we have addressed some of the glaring issues that were taking place and our servers are stable. We will continue to monitor, and make changes when necessary to provide the best service possible.

Thank you for hanging in there.

Edit: Of course AV went down today :(
Edited by: Solomon 10 months ago
It went down and we are on it.
(Moving to MT section of the forums.)
Here is a link to our FAQ on how to make changes on your elite status (change/cancel, etc.) with step-by-step instructions in case you want to take a look.

As for March's elite gift, it will be announced later today or tomorrow. :)
Edited by: Minea 10 months ago - Reason: confirmed for later today. :)


Elite players are busy players, running around the world of TERA under the hot, hot sun.

Announcing Bacon—your March elite gift!

Bacon makes people happy and fun, and it contains a Pig Pen loot box, guaranteed to contain one of our plucky pig mounts. Ride atop a bale of straw on the back of one of our fat yet fast little piggies.

Plus, we’ve woven some of that straw into a second gift—an exclusive straw hat. Enjoy the shade, and enjoy the ride!



The fine print:

• This elite gift delivery starts February 28 at 7 a.m. PST. All users who sign up or renew elite status between then and March 30 at 7 a.m. PST receive this gift.
• Users who sign up or renew elite status before February 28 at 7 a.m. PST receive February’s gift—an EX-TRM mount.
BACON
Haradrenith on 02/26/2014, 01:53 PM - view
i have the same problem guys + after a few restarts of the launcher the whole game downloads again besides the fact that its verifying god knows what for over 45min when i restart the launcher.

I was in the game playing when it crashed and when i tried to log back in i got the "unable" part and then the game downloads again.

I sent a ticket 2 days ago and still no answer and spent my entire evening perving the forums what i can do to fix this thing ...tried everything and nothing works.

Heya Haradrenith,

We checked your ticket and our Support Team replied to you yesterday but received no further information back. Could you make sure to doublecheck your inbox on the Support website for our response? Thanks!
Please please please contact our Support Team for personalized technical help. We do our best to reply back as quickly as we can.
(Hey all,

I'm going to move this to Off-Topic as the focus of this thread is not TERA.

@VanillaYogurt, Good luck with your PC building!)
This is a super awesome contest, will be really cool to see!

I'm personally waiting to see the baraka, castanic male and high elf male dances! :D


(Also a reminder to not share your personal information on the forums. Thanks!)
Oh wow, the dark hair, horns and the dark suit combo looks really awesome. I love the intense look on the character's face too, very well done! *swoon*
(You already know this has gone on longer than it should have, so thanks for stopping. Let's stick to the topic on hand next time.)
What the others have said. :)

Hope you've figured it out already, but if not, a bit more detailed information with pictures can be found in our FAQ here.
Welcome to TERA! It's a smart decision to wait until you're done with your exams. :)

As for the class, I think you should give everything a try. Tanking in TERA is a bit different from other MMO's since you actually have to use the blocking skill to block - as in you use that skill to raise the shield.

But then again playing a healer in TERA has a whole new meaning as it's not just clicking on people's names and pressing a button.
Hello, Pocky!

Your name reminds me of this! :)

If you are still experiencing the issue and have tried the FAQ suggestions, please contact our Support Team for personalized technical help. When submitting a ticket, please include as much information as possible - this helps us track the issues better as the ticket can contain a lot more information than a forum post.


Created in May 2012, the Arete is a long-respected guild on Celestial Hills. We had a chance to catch up with their guildmaster, Jaron, about the secrets of leading a long lasting and successful guild.

First, could you introduce the Arete to everyone who may not be familiar with the guild? How would you describe the guild and its players? What’s the in-character story behind the Arete?

Hi! My name's Jaron (aka Akuo and Dyre), guild mistress of the Arete!

The Arete is a tenured role-play-centric guild that also dabbles in PvE and PvP content, providing a whole-game experience to those that profess interest in those aspects of TERA. Our goal is to provide an engaging, wholesome experience to our members and those who would seek to associate with us!

The guild itself from an OOC (out-of-character) standpoint is very outgoing, a tad insane, and by all rights entertaining. Though we pride ourselves on a variety of personalities, everyone works exceedingly well together toward the common good of the guild.

The Arete from an IC (in-character) angle is a neutral-aligned “contracting” organization that specializes in a myriad of fields—from your run-of-the-mill mercenary work to entertainment, bartending, research and development, and most other odd jobs. Basically, if your character has a talent, it can be put to use for the betterment of the company and a modest paycheck!

Could you give us some examples of the fun events and activities the Arete has hosted/participated in the past? Most memorable moments?

The Arete has participated in and executed several popular server events—a date auction in 2012, a massive summer beach party in 2013, and a spooky murder mystery event for Halloween in 2013. I'm also planning another large server event in the near future, so look forward to that!

As for in-guild events, we have bi-weekly meet-and-greets where new and old contractors can meet and enjoy a drink. Have a friend outside the guild? No problem! Bring them on over! We also have our “Anything Can Happen” nights, where one of our members of leadership plays dungeon master for an epic adventure where—you guessed it—anything can happen!

Along with our routinely scheduled events, members are encouraged to set up their own unique takes on character-centric happenings—such as a fortune-telling night, archaeology expeditions, and utilizing the rest of the company as test subjects for their latest scientific concoctions!

Probably one of our most memorable moments would include the creation of a giant bacon-monster that sought to eat our protagonists during a round-robin storytelling event. Or a fancy dinner banquet that led to several contractors becoming ill and subsequently to the rise of a supervillain that required the entire company's efforts to take down.

Along with the great environment for role-play characters, the Arete also excels in end-game content and has a strong presence in the alliance. What do you do to promote different interests and focuses within the guild?

The Arete consists of a very strong PvE force, driven by an officer-led “PvE Academy.” Each week, we allot certain days that don't have an event scheduled for raids and dungeons, and ask who might be available and what their interests would be! Based on the responses, the PvE officer schedules and sets the roster for the particular evening. Want to learn a dungeon? Need glyphs and want to join our Sirjuka's Gallery/Temple of Temerity farming team? No problem! Once they've been approved for the PvE Academy, members are encouraged to post their interests in the designated forum for appropriate scheduling.

On the PvP front, the Arete has recently changed from being allied with the Iron Order to Free Traders Collective to better align with the IC implications of noctenium trade. With that said, our members are chomping at the bit to explore our new territory and contribute as much as we can! In addition to alliance participation, we have a designated night every week devoted to premade Corsairs’ Stronghold and Fraywind Canyon battles.

What advice do you have for fellow guildmasters who want to create a positive community like the Arete? What can we expect from the Arete in the future?

Humility, patience, and persistence. Don't ever give up, and when you feel like giving up, make sure that someone (or multiple someones) has your back to keep your head in the game. A positive, friendly, open-minded guildmaster begets a similar aura around the guild, so chin up! Drama happens, but so long as you remain versatile, kind, and willing to compromise, it passes swiftly! I'm also usually available via En Masse forum private message, in-game mail, or in-game whisper if new guildmasters would like to have a chat.

As for the future, The Arete has been and will continue to be a strong role-play force on the server. Expect great things from us, from server events to raids, dungeons to battlegrounds, and alliance participation to overall awesome sportsmanship.

If the Arete currently is recruiting, what are the steps someone should take to join the guild? If you aren’t recruiting at the moment, what other guilds would you recommend on Celestial Hills?

The Arete is perpetually recruiting interested individuals! Our recruitment process is a bit more involved than most guilds, but is simple enough for those vested in role-play. A website application submitted to http://www.the-arete.com followed by an in-character interview with one of our leadership team is all it takes to become a member of our company.

For those who've read this far and find that their character may not necessarily be cut out for contracting, look into other awesome role-play guilds on the server: Umbra, Band of the Phoenix, Sad Mask Privateer and Trade Co., the Empyrean Divine, Desire, and Black Dawn Society to name just a few.

Anything you’d like to say to the guild members, Celestial Hills, or En Masse?

To my guild: I love you guys, and thank you for making the Arete a wonderful guild to lead. Thank you for making my very first and only attempt at leading a guild so amazing. I don't know what I'd do without you.

To Celestial Hills: You stay classy!

To En Masse and Minea: Thank you for your stalwart dedication to excellence and making TERA the place to be in the MMO community. Also, thank you for providing this opportunity to a role-playing guild to better exemplify that role-play does exist!

Our thanks to Jaron and the Arete for taking the time to answer our interview questions!
We'll announce this on Wednesday. :)
Are you ready to SLAM?

This Friday, we are going to do a live seeding of the Skyring Slam tournament brackets! This is a 32 team single elimination 3v3 tournament, and the fate of these teams hangs in the balance! This seeding will decide the first round of the tournament!

We are also going to show off our newest and greatest weapon skins: "Celestial Weapon Skins". So come on by our Twitch channel this Friday at our usual 3:00pm Pacific time!

-Tonka
(This is your last warning. Keep the comments civil and within the rules. That means making a constructive post that contributes to the overall topic. Thanks.)
(Moving to Guild Recruitment section. Good luck with the guild! :) )
Welcome back. Don't worry about imaginary upvotes/downvote karma :).
We did have amended support hours last night (http://tera-forums.enmasse.com/forums/general-discussion/topics/Amended-chat-support-hours-Friday-February-21st), but hours should be regular now.

I know, for me to say "contact support" isn't the answer you want to hear, but it will be the best answer to resolve your problem. Contacting support will allow them to get information from you that we wouldn't want on the public forums and expedite the solution.
The first gift was the dyeable steampunk costumes. The current gift is a character bound EX-TRM mount.

The next gift .... will be revealed next week!

If you sign up now, you will receive the EX-TRM mount, and on your next renewal, you will get whatever is revealed next week.
Today!

Let's go through some of the changes in the most recent patch, 25.05! We will talk about and show the changes to:

-Solo Dungeons
-Smart Boxes for Wonderholme BoP Weapons
-Inventory Enhancements

We will also talk about the rest of the changes to the patch and as usual, we will give away some awesome stuff. This week we are looking to give away some of the White Satin and Black Velvet party boxes. So drop on by our Twitch channel at 3:00pm!

-Tonka
Hello, you two.

Could you try the steps listed on our FAQ page here?

Hope that helps, but if not, please contact our Support Team for personalized technical help.
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