TERA Online dev tracker
Toggle all posts - All devs - Exclude moderators - Aliila (Associate Producer) (profile) - Araya (Customer support MGR) (profile) - BatGirl (PR Manager) (profile) - Burble ( Security Specialist) (profile) - Cade (GM) (profile) - Chager (Producer) (profile) - CobaltDragon (CS Specialist) (profile) - Halrath (Community moderator) (profile) - Harmonia (CS Specialist) (profile) - Immascarybunny (CS Specialist) (profile) - Kawika (Lead writer) (profile) - knoxxer (Senior Producer) (profile) - LongClaw (Publishing VP) (profile) - MerryAgony (Customer support MGR) (profile) - Minea (Community Manager) (profile) - Pwnyx (Web director) (profile) - Scapes (Digital marketing MGR) (profile) - SingleBear (Lead QA) (profile) - Solomon (Director, CS) (profile) - SupportGuru (Director, CS) (profile) - Tonka (Content specialist) (profile) - Treeshark (Associate producer) (profile) - VelikaNightWatch (Community moderator) (profile) - Wallypark (Technical producer) (profile) - Xariel (CS Supervisor) (profile) - Yurian (Community moderator) (profile)
We're on it!
Currently En Masse has no plans to publish TERA in SA as we are the NA publisher.
Confirmed that it's back up. Thank you for your patience.
Segar on 04/06/2013, 08:14 PM - view

Hi Welcome to Tera,

Heres a few things you should know about Who does what here.

K-Tera = Main dev team. (This is where all the content and stuff comes from.)
They make it in korea, Test it, Translate it for every other version of Tera.
Such as NA, EU, Jap etc.

After they're done, the will ship it out to the other locals that I listed above this.

EME = Localzation for Tera online.
These fine folks depend on if and when BHS (k-tera devs) will finish working on the
build for the NA version of Tera. When it gets here they get started on doing a final check
on it all before bringing it to testing, then Quailty control, then to you and me.

I'm sorry you dont like how NA is abit behind on patches, but like I said. BHS is the one
who makes it decides WHEN to ship it out. So sit down, Login, and enjoy tera.
Because when it comes. baby it comes in jo face. ;3

P.S yes, they read the forums just like very one else.

Segar did an EXCELLENT job of nutshelling the process of how a bill becomes a law in TERA's NA market. I'll elaborate a bit further...

First, we have to actually get the build from Korea. Then the Ops team gets it onto a server so we can actually see it. At that point, we can take a look at the files and see that what we got equals what we expected to see. This part alone takes time.

Then the writing team goes to work. They've got to look at every single item, creature, NPC, quest, dialog, and cutscene. They'll have to rename new creatures and items, verify that changed creatures and items work as intended, and that the quests and events flow the way we want. This takes more time. All of THAT work then gets edited, may get revised, rechecked, etc. More time.

THEN our hard-working QA team gets it all. They go through everything to verify that it works, that there are no bugs, that killing a level 3 terron doesn't accidentally drop T14 gear, etc. Any bugs found get kicked back for fixing, editing, and reintegration and testing. MOAR TIME.

After all of that, it goes back to Ops who verify the final build, pray nothing new comes in at the last minute, and deploy it.

And that's just work on new builds. Each of those teams works with the live builds and services, too.

In short, it's not a question of "Get files from BHS, drop into server, reboot." There's a lot of things that have to line up and any number of factors can halt or reset that process. It takes time, and we appreciate that waiting isn't fun, but I hope understanding more of the process explains why.
The question was asked, and answered, and the topic has since devolved.

This guide from our support section should help you out.
Tempest Reach...aw, darn.

I don't get to be a hero.
Sounds like a good adjustment. I'll move this to the Suggestions forum.
No, if you're trying to transfer from CH and having issues, it's more likely a specific condition, such as not meeting the level requirements, having an item on the broker, mail, etc.

This guide from our support section goes into more detail.
Edited by: Halrath over 1 year ago - Reason: Fixed link.
IzumiHiro I've updated your support ticket.
Confirmed that it's back up. Thank you for your patience. :)
Just wanted to stop by and comment on what a great thing you guys have going in AV! Now this is community! :D
(As fun as this thread has been, I don't like the way it's going.)

There are a lot of folks in NA who speak a language other than English and currently we don't have a plan for separate servers.

I understand that language barrier can be frustrating (trust me I know, my family moved to another country when I was in junior high school) but we're all here to play TERA and we are all a part of the community. We need to treat each other with respect and learn to play together. After all this is a MMORPG and how boring would the community be if we didn't have any diversity?
Confirmed. We did a giveaway earlier during our TwitchTV stream. Pets are planned for next week. :)
Before I lock this down, I will simply state that neither EME nor TERA have anything against homosexuals. There are gay characters in the game. You can tell from their stories, not from their appearance.

Okay. This is done.

Try this, Miranda.
Sucrilhus on 04/06/2013, 10:02 AM - view
Objective rules:

In game - You can speak whatever language you want

In forum - You can only speak english (Unless you're posting in the "Languages" section)

^ These are the rules. In-game languages are flexible, though it's understandable that people get frustrated with communications issues. The forum rules really aren't. It's English, unless you're in the Languages forum.
I would recommend closing both the game client and launcher and restarting them and seeing if you are still unable to log in.
We're doing a rolling restart on all of the servers to resolve an issue with players being unable to log in. Servers were taken down at 8:45 PM PDT. Expected downtime is 30 minutes.

Edit: All servers are back up
Edited by: Burble about 2 years ago - Reason: Updating
PVP Leaderboard rankings now update continuously throughout the day so there's no point to list that. The actual seasons reset every 28 days on a Tuesday during our maintenance, which is at 7am. The last season began April 2nd.

Our election calendar can be found under news drop down. http://tera.enmasse.com/news/election-calendar

Also. Please don't bump your own thread :).
Edited by: Treeshark over 1 year ago
We are pooling winners from the people signed into our twitch channel, just FYI.
Iniker on 04/05/2013, 04:31 PM - view
The chat isn't working . -.

Twitch chose today to have some problems with chat. I think you just have to keep trying.
We're not hardwired to end in an hour. Tonka does what he wants. No one controls the Tonka.
I know it sucks, but the option was to do the stream with some people unable to login to chat, or not do the giveaway at all. I'm sadly not free to do a stream whenever I want as I have other job type duties. Same goes with Tae and the rest of the folks that join me on stream.

I hope that watching the stream was at least enjoyable even if you felt jipped by the chat issues!
Edited by: Tonka over 1 year ago
What we need is the understanding that everyone here is to play TERA and no matter what class or race you play, you are a part of our community. I think the more helpful way would be to respect each other and treat them as you want to be treated. We will continue thinking/organizing ideas for our community and if you see inappropriate comments in game or on the forums, please make sure to report them.
If you think a post is inappropriate, please report them so that we can take action. As Halrath said, we do our best but not every post can be tracked down and edited/locked/person suspended/etc. immediately. We're not machines, our eyes & brains aren't connected to the giant matrix...

If you have questions on forum rules or moderation, PM me, as it is against the forum rules to discuss moderation action.
(Moving to Off-Topic)
Hello everyone,

We will be doing some equalized battleground runs today at 4 p.m. Pacific Time, with Tonka as our gracious host. :)

Join us on TwitchTV and you may win some exciting prizes to keep you company!
Edited by: Minea over 1 year ago
Took me a while to even understand it was my name! (I think it's my name...)



One day.

For cookies. :D
Hello folks,

We are currently experiencing a delay in purchased item deliveries and are working to resolve the issue.

While the En Masse web store is not being affected, Valykon Outfitters (in-game store) is temporarily closed.

We will update you with more information as they become available. Thank you for your patience.
Edited by: Minea over 1 year ago
Hello Kaa and ImGea, we are actually seeing a delay in item deliveries. We're working to resolve the issue and will continue to update the status in the pinned thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/45-Valkyon-Outfitters-Is-Temporarily-Closed
The site chat seems to be having an issue, it took me a good 20+ minutes to get in after numerous tries as well. :(

We want to continue doing streams like this with giveaways in the future so hopefully we'll see you again!
Working on this, thanks!
We're working to get MT back up as we speak!
The servers are up and folks are getting back on MT.
We brought it back up, please try exiting completely out of the launcher and logging back in.
Hello folks,

If you are having account-related issues, our Support Team is the only ones who can look into it help! Please see our Support Team and they'll be more than happy to help!
We're restarting the servers to resolve a login issue some players were experiencing. We'll be back up shortly, thank you for your patience!
I love the plant one the best! Pets are planned for next week. :)
Only in its heart. In its heart it sings of the brilliant sunshine. xD
Those are new servers, and we wanted to give the players time to get leveled, gear up a bit before dumping them in the deep end of the pvp pool. Knoxxer has said their time of isolation is drawing to a close, so their status may change from [Single] to [Mangled and It's Complicated] soon.
Okay. This thread isn't about "Maids, Everywhere!" anymore and is about pricing and content, for which there is already a thread, so I'm going to lock this down and redirect the conversation there.
Roda on 04/05/2013, 08:01 AM - view

I don't see the Amani wearing it as a gesture of subservience, but think about the circumstances that would lead to her wearing one. Maybe a femani got injured in battle and can no longer fight or forge weapons. She would stick around the barracks and tidy things up while the capable soldiers do their jobs. This way she would be keeping the risk of infection at bay, and allowing the fighters more time to fight. So she wouldn't bow, like the Elin servants, but would give off a meaningful nod acknowledging her duty. (And she could still wear it as cutely as the Elin!! DX)
(As well as the castanic wearing it cutely. Castanics don't wear things to activate sex mode. They wear things because they like it.)


A well thought-out lore explanation? Outstanding!
Please keep the comments on topic and constructive.
There was a good discussion about this yesterday.
The game is M-rated. The forums are not. Life goes on.
Frosting on 04/05/2013, 09:34 AM - view

Elins are a race that people have the option to choose and play. How does that choice affect the character of the person who plays it? People who want to troll and be jerks will do so, regardless of what race they choose. It's discussions like these, that single out and hate on a portion of the playerbase based on the actions of a few, that tears the community apart and feed the trolls. Please, enough of this.

I think Frosting said it best, and this thread has more than run its course.

To clarify, the most expensive maid bundle is for six items. It's not for one outfit. As for previewing stuff online, that isn't available yet, sorry.
Locking down this duplicate topic.
That thread was locked. The post was edited. Hate posts are wrong. I work as fast as I can.
KDen on 04/05/2013, 10:24 AM - view
Plus a specific quote to what you're replying to will be more effective.

^ This. A thousand times this.
Then you'll get a new atlas, which you can apply to a different character.
Customer support works hard. They blasted through the entire backlog last week and are turning tickets around within the day now. *applauds CS team*

Are you getting the same error message as in the OP's post?
While we have heard of isolated instances of ping issues, we're not seeing anything systemic or consistent. I suggest filing a ticket with CS so we can help troubleshoot it and identify the culprit.
Or people who bought the collector's edition.
Okay. There's a lot of strong feelings about this, but no one is saying anything new now. This thread has run its course, so I'm locking it down. I, and the rest of the EME team take these comments seriously. For now, though, let's move on with our weekend.
Posts intended for dramatic effect are against the TERA forum rules.
If you're done talking about the topic, I'll lock this down. If you're not, get back on-topic.
Race change vouchers let you pick the gender (when applicable) of the race you're changing to.
I've asked for an update on this.


We're not seeing a server or network cause that might explain these, nor are we seeing a large spike in the reports. One of the CS supervisors suggested filing tickets so we can isolate the causal agent and nuke it.
Edited by: Halrath over 1 year ago - Reason: Updated information.
Moved to Suggestions forum.
All of the participants should be getting an email from us soon (as in less than an hour) if they haven't already. :)

(Also I want to clarify again that we would have loved to feature all of the finalists and honorable mentions but please understand that this was intentionally done for the whole group to be fair since we couldn't feature all of them in our announcement due to non-original work being used in videos.)

Feeling too castanic lately? Maybe you need a new altitude? Race change vouchers are on sale for 20 percent off this weekend starting Thursday, April 4 at 1 p.m. PDT through Monday, April 8 at 1 p.m. (Note: Race-specific items bound to a character will no longer work after a race change.)

Race change vouchers let characters change race, gender, and appearance.
(Moving to Off Topic)

Valkyon Outfitters has added several new items for you to look through. Cover your eyes with your choice of room-darkening shades, futuristic electric eye, or snowboard goggles. No matter which you choose, all eyes will be on you.

For elin characters only, we have two bundles and a loot box that offer maid uniforms.

Princess Rida herself has stocked Valkyon Outfitters with the Maid to Work Bundle. This bundle contains all the items an elin working in Princess Rida’s household would need: Princess Rida’s Maid Uniform, a white maid’s frill, and a special Servant’s Bow emote, which only works for characters wearing a maid uniform.

In the Maid’s Loot Box, you’ll find Princess Arin’s distribution of uniforms to Valkyon Outfitters is less comprehensive than her more focused rival. If you’re lucky, you may find Princess Arin’s Maid Uniform, a black Housekeeper’s Frill, or the special Kitchen Dance emote.

Since luck is no way to clothe a household, the kingdom offers the Twice-Maid Bundle, which comes supplied with the complete set of everything “maid.” With uniforms to suit an elin in either princess’s household, the bundle includes Princess Rida’s Maid Uniform, Princess Arin’s Maid Uniform, the white Maid’s Frill, the black Housekeeper’s Frill, and both special emotes for characters wearing a maid uniform: Servant’s Bow and Kitchen Dance.
Edited by: Minea over 1 year ago
For account-wide items, please make sure to exit completely out of the game + launcher. When you log back in, it should be in item claim. :)
Constructive discussions are welcome, but please remember to follow the forum rules.
Support team will get back to you as quickly as they can. Sometimes it takes more than a few hours or a day depending on the issue or the ticket flow.

In the meantime please remember to follow the forum rules.
Questions like this are not constructive as everyone has their own views. You're always welcome to check it out at no cost.

You’ve set the perfect routine for your dailies. You’re the master of efficiency. But you’re never too big for your boosts. Monday, April 8 at 1 p.m. PDT through Thursday, April 11 at 1 p.m. PDT, elite status players can purchase reputation boosts for 33 percent off.

Reputation boosts do not boost battleground reputations.
Ooo this is a nice teaser! :)
The devs are looking into making maid outfits for other races as well but nothing is decided yet. This costume was a special case - these were originally just a small request from Japan that got more excitement then expected in other territories.

All that said our next big costume set will be for race and gender and probably arrive sometime in May.
Tsuruya on 04/04/2013, 08:50 AM - view
knoxxer on 04/02/2013, 11:32 AM
Maid outfits will be available for sale this Thursday. We always try and release new items on a Thursday.

We will have all the details Thursday but these items won't be locked in a Loot Box as your only option to purchase.

Are you going to censor them?

Just for those that ask for it. I will put you on the list.
Playnice on 04/04/2013, 11:22 AM - view
they will be released 1pm PST - GM on tr was in and stated this already.

Yup that is the plan.
All sold out already guys... sorry :(
They are in the game already..
The twice-maid package contains both maid outfits, both emotes and both head bands.
Edited by: knoxxer over 1 year ago
Runespider on 04/04/2013, 01:12 PM - view
Did we really need the spam again?

Can that be for the first 1-2 days and removed, that's just really annoying..

Ugh it wasn't supposed to do this... we will get it removed but not before maintenance on Tuesday.
Halrath on 04/04/2013, 01:22 PM - view
Leonas on 04/04/2013, 01:20 PM
Oh what the hell, there is a server wide message for opening any of the maid cosmetics from a loot box?


Yeah, that wasn't intended. We'll remove that in next Tuesday's maintenance.

To further clarify this first hour will be bad but it will die down after.
Hasseo on 04/04/2013, 01:25 PM - view
knoxxer why you make me cryi with no weapon skins? Q.Q why you hate meeeeee?

They will come eventually, sorry if you expected them with the outfit :(


Here is what we are offering with each bundle. You get everything in the twice-maid bundle - 2 outfits, 2 emotes, 2 head bands.
Edited by: knoxxer over 1 year ago

Here is what we are offering with each bundle. You get everything in the twice-maid bundle - 2 outfits, 2 emotes, 2 head bands.

The loot box...
Edited by: knoxxer over 1 year ago - Reason: added loot box link
Pharys on 04/04/2013, 01:44 PM - view
Hasseo on 04/04/2013, 01:35 PM

i thought we were releasing stuff in the same manner as BHS and Ktera? if so then the weapon skins were supposed to come with the maids outfit :X

I can guarantee you they are NOT releasing stuff in the same manner as BHS and Ktera.

Correct each publisher gets to choose how to release each item individually. I think the weapon skins you are talking about will be up in a few weeks.
I spoke to Solomon and WallyPark about this. At this time, 3-D Secure is not supported by our billing provider. I don't have any information on why that is or if it will change.

Naoto on 04/04/2013, 06:29 AM - view
uhm... i do not think EME has any say in that... but I guess they could at least tell the Eastern branch that we are very much interested in such.

EME when you read this no matter how trivial this might seem! we would love this... even if its very minor. Being able to feel a little more unique would be nice

I hear you. I, too, want to be unique like everyone else. :) Consider the word passed.
Edited by: Halrath over 1 year ago - Reason: Added words and letters and stuff.
And there's other threads on this. The maid outfits will be here.
We're short on Marmite, but long on enthusiasm! Welcome aboard!
There's no firm update/timeline right now. That's a major content update and it IS coming, but no specifics.
Are you getting a specific error message? Can you give more details?
You might try this or this to troubleshoot the issue.
Okay...break for lunch. And other topics.

There's no timeline on the unicorns. At some point in the future, you'll get your shot at a sparklecorny.
Ops says we don't see any indicators about why you two can't connect. If those two troubleshooting links, didn't resolve this, you'll need to work with customer service to sort this out.
Leonas on 04/04/2013, 01:20 PM - view
Oh what the hell, there is a server wide message for opening any of the maid cosmetics from a loot box?


Yeah, that wasn't intended. We'll remove that in next Tuesday's maintenance.
It may take a few moments, but it will appear in your item claim.
Yes. No. Probably.
The support section covers this. Give this guide a try.
< 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 >
You can contact Tera Online dev tracker at contact@teradevtracker.com - Privacy policy - Tera Online dev tracker is not affiliated with Tera Online or En Masse entertainment.