TERA Online dev tracker
All devs
Hello all,

We will be continuing the scheduled server maintenance for tomorrow, June 4.

Here is more information on the extended maintenance (from this thread):

Battleground Server Crashes

This was due to an unintentional bug caused by some users in battlegrounds. We have implemented the fix for this bug during today’s maintenance. We suspect that this also may have contributed to the overall lag and will continue to monitor the status.

Extended Maintenance

We are replacing and upgrading the Chicago server hardware to provide a better play experience for our community. In order to do this, we require all of our system to be under maintenance as well, causing the extended maintenance hours for all game and web servers.

All game and web servers (game, websites, forums, store, etc.) will be under maintenance approximately from 5 a.m. to 1 p.m. PDT on Wednesday, June 4.

Forums, website, store, and support will be unavailable during this time. For Wednesday maintenance updates, please visit the TERA sub-Reddit here.

• Mount Tyrannas - PvP
• Lake of Tears - PvP
• Valley of Titans - PvP
• Tempest Reach - PvE
• Ascension Valley - PvE
• Celestial Hills - RP PvE

Thank you for your patience.
Edited by: Minea 6 months ago
We're sorry this happened. We've looked into this and found that ranks/points didn't reset properly for Iron Order on Tempest Reach. I'm afraid this will stay as is for this season to avoid desyncing the alliance season and losing all points for all other factions. :(
If you are seeing the "Not Enough Disk Space" error, can you see if the suggestions on our FAQ page work?
Edited by: Minea 6 months ago
There was a glitch that sent 1 Federation Bill out on accident the past few days. This should be resolved now. Everyone should be getting the standard 5 going forward today. Let us know if this is not the case :).
I'd also try repairing the client from the launcher. If it's not an issue with just the mount, it could be your graphics setting/card.
(Two non-constructive spam replies from the same person in all capital letters with offensive language have been removed.)


Power Hour has been a smashing success, so we’re extending it throughout the entire month of June!

From 5–10 p.m. on Monday, Wednesday, Friday, and Sunday nights in June, you can earn double credits in either Champion’s Skyring or Fraywind Canyon.

Here’s the full June schedule:

Monday, June 2–Sunday, June 8: Champion’s Skyring
Monday, June 9–Sunday, June 15: Fraywind Canyon
Monday, June 16–Sunday, June 22: Champion’s Skyring
Monday, June 23–Sunday, June 29: Fraywind Canyon
Monday, June 30: Champion’s Skyring

Hello everyone,

We are doing some extensive backend game & web server maintenance this week.

-----------------------------------------------------------------------------------------------

June 3:
All game servers will be under maintenance approximately from 5 a.m. to 1 p.m. PDT on Tuesday, June 3.

• Mount Tyrannas - PvP
• Lake of Tears - PvP
• Valley of Titans - PvP
• Tempest Reach - PvE
• Ascension Valley - PvE
• Celestial Hills - RP PvE

-----------------------------------------------------------------------------------------------

June 4:
All game and web servers (game, websites, forums, store, etc.) will be under maintenance approximately from 5 a.m. to 1 p.m. PDT on Wednesday, June 4.

Forums, website, store, and support will be unavailable during this time. For Wednesday maintenance updates, please visit the TERA sub-Reddit here.

• Mount Tyrannas - PvP
• Lake of Tears - PvP
• Valley of Titans - PvP
• Tempest Reach - PvE
• Ascension Valley - PvE
• Celestial Hills - RP PvE

-----------------------------------------------------------------------------------------------

Thank you for your patience.
Edited by: Minea 6 months ago
We will be performing extensive backend maintenance this week.

-----------------------------------------------------------------------------------------------

June 3:
All game servers will be under maintenance approximately from 5 a.m. to 1 p.m. PDT on Tuesday, June 3.

• Mount Tyrannas - PvP
• Lake of Tears - PvP
• Valley of Titans - PvP
• Tempest Reach - PvE
• Ascension Valley - PvE
• Celestial Hills - RP PvE

-----------------------------------------------------------------------------------------------

June 4:
All game and web servers (game, websites, forums, store, etc.) will be under maintenance approximately from 5 a.m. to 1 p.m. PDT on Wednesday, June 4.

Forums, website, store, and support will be unavailable during this time. For Wednesday maintenance updates, please visit the this thread in TERA sub-Reddit.

• Mount Tyrannas - PvP
• Lake of Tears - PvP
• Valley of Titans - PvP
• Tempest Reach - PvE
• Ascension Valley - PvE
• Celestial Hills - RP PvE

-----------------------------------------------------------------------------------------------

More information on the maintenance is available here.
Edited by: Minea 6 months ago - Reason: updated with the sub-Reddit link
We are on it. Should be back up in a few minutes.
Edited by: Minea 6 months ago - Reason: TR is back online.
JeFFenix on 05/30/2014, 06:10 AM - view
Yesterday we did one WHHM res gear sell.
We said: "WH Chest for 5k if drop or no"

it didn't drop and the player reported us for scam.
My guild Leader banned lol.

GM check only Trade Log but don't check chat log.


We can always look into the situation if your guild lead submits a ticket to support. We looked at your characters on your JeFFenix account. We then looked at the guild leaders for which your characters are associated to, and none of the guild leaders are banned. I'm going to go ahead and lock this thread as the next steps have been provided.
Moving to Off-Topic as this is not really about TERA or its community.

Please remember to follow the forum rules, and as mentioned, please note that if you actually click on the link to the previous article that reported BHS's recruitment, the Korean just says for the "next title". (It's also mentioned in English in the previous article that's linked.)

source: Korean fluent in Korean
On it, thank you for letting us know.
Edited by: Minea 6 months ago - Reason: MT is back up.
Hey all,

Thank you for your feedback and for your patience while we continued to explore and discuss the available options for us. We know a lot of folks wanted the remodeling system back or have a mix-and-match style system, which I’m afraid we are unable to provide. However, we will be reintroducing the costume event this summer with many improvements based on the community feedback.

First, we are going to re-use the old coupons from the event. Which coupons we use is still being decided, so don’t throw them away just yet. Don’t use these coupons in the meantime either because…

Second, we will make as many permanent versions of the event costumes as possible. We will also refresh the costumes that you can obtain from the coupon as much as possible, keeping up with the latest ones that we get.

Third, the cost and method of obtaining coupons will change. Having the cost so high last time was not a good experience, so the prices of all the costumes event the future permanent ones will be lowered. We also want these coupons to be made available to all players regardless of level, but it won’t just be handed out either.

We are still thinking about and experimenting with distributions methods, so we’re not ready to say how just yet. However, I think what is said above will give you a good overview of our goals for this. We appreciate your feedback and will continue to monitor this thread for constructive discussion.

(OP has been updated to include the above.)
Phaere on 05/30/2014, 02:17 PM - view
Are we going to get the Meruma vendor as well? The Meruma shop is the only way to obtain the perm Regents, Reaper costumes, and the T15 costume. Can you clarify a bit?

I don't know the answer to the question. xD
On it, thank you for letting us know.

Consolidating into one thread for easier tracking for everyone.
Edited by: Minea 6 months ago - Reason: They're back up now. Sorry about that. :(
Joining a guild is more than likely your best bet. It's just very efficient to play alone, whether it's farming gold, rep, or leveling up.

Obviously, you group up for dungeons, pvp, and raids. But I think people like setting their own pace with other objectives
Edited by: Tonka 6 months ago
I'll pass the info on. This thread is kind of off the rails a bit now, so I'm going to close it.

RIP thread.
Edited by: Tonka 6 months ago
Hey guys,

This week, we are going to try something a little bit different! First we are going to be showing off the brand new Maid outfits, but right after that we are going to be trying a new idea.

If you are on MT and are interested, we are going to run a King of the Hill style impromptu event. We are just kind of testing the water to see if people enjoy this. If you guys like it, we will do it again in the future, and on different servers :)

Here is how it will work:

If you are interested in playing, you can either let me know in this thread, or message me in game tomorrow.

We will port a maximum of 10 players into a (hopefully) secure area where each player should wait for my count down. Everyone should outlaw before getting summoned into the fight ring.

If there is a lot of interest, we will do our best to cycle people through the best we can.

Come watch some chaos, or participate in it live on MT, at 3:00pm Pacific on our official Twitch channel! Don't forget to be signed into your Twitch account and following the channel for a chance to win some prizes!

Following TERA, we will be playing ZMR with members of the community for the first time! So make sure to stick around for that, starting at 4:30pm pacific!

-Tonka
They won't be available for purchase at the time of streaming.
Xalaxias on 05/28/2014, 08:15 PM - view
I actually thought it made sense till i read it again. Good catch. Amazing how the human brain tries to complete words, fix mispelled words, and sentences to make sense.

Good catch!


This is a very neat trick that the brain does. There's a ton of fascinating things that happen when you read. There are paragraphs where only the beginning and end of words are actually associated to the the word it's supposed to be and yet you can still read them being horribly misspelled. You also may not have noticed the extra the in the previous sentence.

Thanks for the heads up about the typo though.
Edited by: Solomon 7 months ago
Pl3x on 05/29/2014, 08:40 AM - view
EME has stated you can open a ticket about this. It is case-by-case, but they just may replace the item with the new race.


I've answered this in the sticky thread at the top about transferring soulbound items: http://tera-forums.enmasse.com/forums/general-discussion/topics/Can-I-Transfer-a-Soulbound-Item-to-Another-Character-?page=1#post-1097138

We will replace items for a race change because you are not changing characters as long as the race you are changing to has an equivalent counterpart. For example: Elins have more items than other characters and some of those items don't have an equivalent counterparts on other races. For these requests, you need to submit a ticket with the character name, server name, and items you would like changed.
crlfrancis on 05/28/2014, 05:23 AM - view
Hi, What about increased amount of "false" alarms?

Our guild officer alt account was permanently banned while he was gathering on Island of Dawn while watching movie. Response from GM was "You can't watch movie for so long". What? If you have two monitors or PC/laptop and you can launch TERA on second monitor/laptop and just press F time to time while watching move count as illegal? Also there was not a single person who sent whisper/trade/party invite.
Also from guild news i heard info about two cases when people who went afk near node and got suspended for three days with "botting" reason. (can't confirm it by myself).


I addressed watching TV and playing TERA while using a macro or gathering in this thread. If we come up to you while you are AFK and running a macro you are considered a bot. The simple solution is to stop the macro if you are going to be away from your computer or take your eyes off the screen for a bit.

In addition, we don't just take other peoples word that someone is botting unless there is very clear evidence in the logs clearly indicate someone is botting. We will use the reports to investigate someone. When someone is botting we go up to them on our GM characters and watch them for a bit, go visible in front of them, and try and chat with them (a real conversation; not one that can be responded to by scripts). We may move their location and observe them a bit more.

We also have other solutions that help us identify people and ban them. IP banning is only one piece of the tools we could use to prevent continued botting.

We are also fully aware that if you report someone, and then see them a week later doing the same thing that the perception is we aren't doing anything. This couldn't be further from the truth. Perhaps you reported that person and they didn't respond to you but when we showed up they responded to us, or perhaps we just haven't got to that person because we are dealing with cases that came in before your report. We ban people for botting every day, and have since day one.

We can always improve, and for us to say there will never be bots would be a lie. Its constant back and forth. Some people will always risk it.
Locking this thread. There is another one here where I have responded. http://tera-forums.enmasse.com/forums/general-discussion/topics/Requesting-Harsher-Punishments-for-Botters

Edited by: Solomon 7 months ago
There is no bug. While the game is roughly 30-35gb you actually are required to have double the space in order to download, and install. After that process it goes down to the 30-35gb.

A possible solution is to download to an external drive if you have one, and then transfer the file once complete.
Edited by: Solomon 7 months ago
kirsch on 05/28/2014, 08:36 AM - view
taking your eyes off the screen = AFK?
spamming F = using a macro?

I know what you are saying but you really could be more clear, and you are making it sound like you are spending a lot of time dealing with people who aren't actually "botting" at all.


Our decisions are not made over seconds; they are made over minutes (unless the logs clearly indicate it). The solution is to stop the macro if you are only going to be AFK for a few seconds. Those few seconds will not have an impact on how quickly you gather. If you decide to go make lunch, use the restroom, or finish the last 5 minutes of a show while macro'ing then there is a chance you could be labeled a bot.

Sitting in the middle of Pathfinder nodes, not doing anything, and being AFK does not equal a bot. Gathering while AFK = bot.
It can sometimes depend on the issue. In your case we have received your last update, and it could be roughly another day (probably less) before you receive the resolution from the GM you are working with.
crlfrancis on 05/28/2014, 08:54 AM - view
Thanks for response.
No any macro/other stuff used. Laptop in 30cm left to keyboard. Manual pressing button F while looking on monitor next to me. If I'm not near PC char do nothing.

Can you give any advices for people who got suspended by false positive?



To slow down the progress. (or buy Cure for $)


You can always contact support if you feel any action we have taken on your account was done so in error. If we determine that we did make a mistake then we will reverse the action. I will add though, that there is "done in error" and there is "I was only AFK for 5 minutes when you came by". I'm not saying you are the latter of these situations, but we also receive these contacts daily.
kirsch on 05/28/2014, 09:38 AM - view
I am not saying they should give a free pass to anyone, I am not saying people should be allowed to gather while watching a movie and paying no attention to the game. I am saying that the Senior Director of Customer Service should not come onto the forum and use terms like "AFK" and "macro" in direct response to a post that has nothing to do with either of those things. It doesn't have anything to do with what he sees on his end.

Maybe I am splitting hairs, but when he is bragging about how many people they ban every day I think it is an issue worth splitting hairs over.


Perhaps there is a need for some clarification. If you feel that I was bragging; that was not my intent. When the purpose of the thread is to discuss harsher punishments for botters; it's important for me to explain what actually takes place to alleviate confusion. As far as semantics go between AFK and Macro I can say that there is nothing wrong with being AFK in TERA. The difference is if you are AFK and performing actions such as gathering then you could be considered a bot. This is why I encourage that if you are not going to pay attention to TERA for a given amount of time the best solution is to stop doing the action (in this case gathering). It eliminates a scenario of being considered a bot. If you choose not to, then the we have to make a choice based on the actions that we observe.
Edited by: Solomon 7 months ago
BelleandScarlet on 05/28/2014, 05:03 AM
Had I seen this post, I would have simply waited longer for a response on my ticket. I do apologize for updating my response twice (I explained the situation a lot better with the second response though).

This is a question for the GM/mod/admin here. How long does it usually take for a "no longer able to access account email" issues here to be remedied? Just curious and nothing else. I would like to extend my thanks to the hard working staff trying to solve the issue.

I will now wait patiently.


It's typically an quick enough issue to resolve once we get to the ticket. No worries on updating your ticket. We calculate response time from your initial ticket time, and not the last time it was updated unless we have responded to your initial ticket, and then you replied afterwards.
Edited by: Solomon 7 months ago
These are against the forum rules:

- Creating/using alt accounts
- Goodbye threads
- Callouts

Please look around to see that we always welcome constructive criticism on TERA, especially when they're accompanied with ideas/suggestions on how we can improve them. <3

As always, PM me for questions on moderation.
Hey all,

This is what our tentative plan looks like for community events in June and July.

Again, the list is not in any order of importance or date, the list may not include all of the community-related activities we’ll be doing whether they’re planned/impromptu ones in-game or socials, and most importantly, this is a tentative list that can change.

As always, we’ll announce more information as we finalize the details and as the dates get nearer to the event, so please think of this as our brainstorm list.

June

• Battleground Power Hours
• BAM Spawn Event
• Movie Poster Contest
• Guild Interview
• Weekly Twitch Streams (Hmm...)

July

• Battleground Power Hours
• Loading Screen Contest
• Postcard Contest
• Video contest?
• Weekly Twitch Streams (continuing the surprise maybe from June)
Edited by: Minea 7 months ago


We took a long weekend for Memorial Day, which means we missed the usual Monday night Power Hour. So we're taking a makeup day and giving you an extra Power Hour this week!

You’ll reap bonuses on Wednesday, Friday, Saturday, and Sunday night, from 5–10 p.m. PDT. Earn double credits in Fraywind Canyon during those hours—then brace yourself for the full June schedule of Power Hour goodness.

Participate in Fraywind Canyon between the hours of 5 p.m. and 10 p.m. PDT and you'll earn double credits. It's just that easy!

We feature a different battleground in the Power Hour each week, so make sure to check our announcements for the schedule!
Moved to the appropriate section.

Keep the feedback coming, folks. We've been thinking about things too.
Please see my clarification on your previous thread. There are MANY different threads criticizing TERA that are open. The Official TERA Forums exist to grow and strengthen the community, and if the threads are disruptive/overly dramatic and/or not constructive to the community, then it has no place for them on the forums.

Also, please note that locked threads remain in public view for everyone to see the previous discussion, which is a completely different moderator action than removing the thread from public view.

Here are examples of criticizing TERA/EME that are open, on many different topics, just in General Discussions in the last several days:

http://tera-forums.enmasse.com/forums/general-discussion/topics/Requesting-Harsher-Punishments-for-Botters
http://tera-forums.enmasse.com/forums/general-discussion/topics/Removed-content
http://tera-forums.enmasse.com/forums/general-discussion/topics/Whats-the-point-in-the-1-player-dungeon
http://tera-forums.enmasse.com/forums/general-discussion/topics/wonder-if-the-Devs-will-ever
http://tera-forums.enmasse.com/forums/general-discussion/topics/I-will-pay-THREE-times-the-amount-for-account-bound-costumes
http://tera-forums.enmasse.com/forums/general-discussion/topics/Gatheringagain
http://tera-forums.enmasse.com/forums/general-discussion/topics/Production-Points-a-load-of-crap

This is a direct reference to a moderator action. Please stop making duplicate threads to discuss moderation action and take this as your warning. You were already advised to PM me directly in public.
I am! ^_^

I'd love to see some fellow players during PAX if they're willing!

Maybe we can meet up for a drink if there are enough of us!
Hey all,

We will be performing our weekly maintenance of the servers along with some backend maintenance tomorrow. Please note that the web store will also be unavailable during the maintenance hours.

All servers will be under maintenance at 7 - 10 a.m. PDT on Thursday, May 29.

  • Mount Tyrannas - PvP
  • Lake of Tears - PvP
  • Valley of Titans - PvP
  • Tempest Reach - PvE
  • Ascension Valley - PvE
  • Celestial Hills - RP PvE

Valkyon Outfitters Online will be unavailable during the maintenance.
Edited by: Minea 7 months ago


If you've ever even just looked into elite status for TERA, you probably know that every month, En Masse gives elite players a free gift. In May, the free gift was an elite gem bag, guaranteed to contain five emeralds.
In June, we're upping the ante: Each elite player will receive an elite gem bag, guaranteed to contain six emeralds!

And, just like in May, each elite gem bag has a chance of yielding even more: from more emeralds to as many as two extra diamonds!

As always, emeralds and diamonds can be sold directly back to in-game merchants for gold. Emeralds are worth 1,000 gold each, and diamonds are worth 10,000 gold each.

If you haven't signed up for elite status quite yet: Can you really afford not to? Join the elite and get your small fortune in gems—quick, before we come to our senses!
The fine print:

• Gift delivery starts Thursday, May 29, at 7 a.m. PDT. All users who sign up or renew elite status between then and Saturday, June 28 at 7 a.m. PDT receive this gift.

• Users who sign up or renew elite status before Thursday, May 29 at 7 a.m. PDT receive May’s 5-emerald gem bag.
Edited by: Minea 6 months ago - Reason: fixed the typo (very -> every)
We have a great FAQ on how to transfer characters here.
Eugie on 05/28/2014, 12:56 PM - view
can we get a tour of the enmasse office? its close by the convention center right?

Hmm. We'll think about it for sure! That'd be fun. :D


The time has come! Stock up on those strongbox keys, because you're about to experience a strongbox jackpot weekend!

Beginning on Thursday, May 29 (after maintenance) and continuing until after maintenance on Tuesday, June 3, every locked strongbox you open gives you a chance to win 1,000 extensive alkahest. This cornucopia of enchantment applies to the following items:

• Locked Krysteel Strongbox
• Locked Linsteel Strongbox
• Locked Norsteel Strongbox
• Locked Shadsteel Strongbox
• Locked Extensive Strongbox
• Locked Spellbound Strongbox
• Locked Strongbox
• Locked Pocket Pet Strongbox

Don't have enought strongbox keys? Drop by Valkyon Outfitters and Valkyon Outfitters Online to stock up, or save in stacks of 10, 20, or 50!
Sorry for the late reply.

The BG matching change in the Reaper Patch notes will be reverted during maintenance on Thursday. Hopefully this will solve a lot of these queuing issues.

In the meantime, I'm locking this thread!
Actions for an account are reviewed on a case by case basis. The reality is we permanently ban more botters daily than those that receive less of a punishment. We can always do more. I would continue to encourage you to report or submit a ticket to support. While we may not catch them immediately we will eventually.
Edited by: Solomon 7 months ago
Live chat is up. I just tested and got through without issue in chrome. You do have to enable pop ups for chat to work though.
This week's maintenance is moved to Thursday, we'll have the post up with the hours later today.
(Moving to Off-Topic as its focus is not TERA.)
For personalized technical help, please contact our Support Team with the diag report. This will help the team identify the cause.
I think it's time to lock the thread as it's now a repeated discussion between two users on the definition. I haven't seen everyone agree on the definition of "p2w", and I don't think it will happen today either.
Please make sure to direct the appropriate praise to the MIGHTY SKY WHALE.
T2Needles on 05/27/2014, 03:54 PM - view
The official statement from Treeshark said that T15 and dungeons will be coming this Summer. so sometime in a few months from now.

Yep, sometime in summer.
Happy Friday!

Today, Minea and Harmonia will be joining me on an adventure through "Minea's" Core Normal Mode. We are going to try and 3 man it, so it should be a bit silly as you may have come to expect! We will be stationed from Celestial Hills this week as well.

Immediately following the stream we will be streaming some more ZMR at 4:30pm. ZMR Closed Beta begins on May 27th, so make sure you have signed up on PlayZMR.com!

See you at 3p.m. Pacific on our official twitch channel!

-Tonka
Mr1ply on 05/23/2014, 09:04 AM - view
ya this...as in not in the middle of the day/afternoon.


The last BAM spawn happened for like... 9 hours on a Saturday. :\
#gottagetcarriedsomehow
Quit ur jub obvs
You can have multiple accounts. You can play them both at the same time as long as you are not using a script/macro to control them.

You should be good to go now. Locking this thread.
CelestialWyrm on 05/22/2014, 10:30 PM - view
I think enough people have been lazer'd by Meldita. LOL

Not possible. Meldita <3 4evar. ^__________________^

We'll have another one sometime in summer.


Halp...
We are currently having issues with Valkyon Outfitters and Valkyon Outfitters Online not displaying the available items or EMP balance. Currently items are not purchasable.

We're working on this and will share more information as it becomes available.
Edited by: Minea 7 months ago - Reason: Resolved
Tonka's tanking as a lancer, Harmonia is a slayer, and I'm healing as a mystic. :)
Please contact our Support team. It may be that the character name was misspelled, and we can look into it if that's not the case.

(Also Ein is correct, there is no need for the sender or the recipient to be elite.)
(Stay civil. No more warning will be given.)
Closing this already-derailed topic.

Constructive thoughts and feedback are always welcome, but please note that following the forum rules is a requirement to use the forums. Thanks.
My boy! We must help my boy!
Pl3x on 05/22/2014, 09:07 AM - view
I know where suggestions go. However, no one ever reads that forum, so I posted it here to get exposure before a GM moves it to its proper spot. ;)




Please please please don't do this.
Is this your first time playing the current version of the game (26.04.03.EN5 - can you check if you're running this version)?

Are you closing the launcher before you enter the game?



Inner armor has finally arrived!

Starting today, you can pick up whatever inner armor suits you best! Five different styles to choose from, each granting its own particular bonuses:

• Intimates—Power
• Delicates—HP
• Briefs—Crit Rate
• Bodywear—Endurance
• Smallclothes—MP regeneration

Want to look as good as you feel? Stop by Valkyon Outfitters and Valkyon Outfitters Online for inner armor lootboxes, guaranteed to contain five federation bills, plus a chance to pick up the hottest styles of inner armor or other great loot:

• Pumped Box of Inner Armor (may contain silk or satin intimates)
• Relentless Box of Inner Armor (may contain silk or satin delicates)
• Unyielding Box of Inner Armor (may contain silk or satin briefs)
• Grounded Box of Inner Armor (may contain silk or satin bodywear) (temporarily removed until 5/29 to fix an incorrect item issue)
• Infused Box of Inner Armor (may contain silk or satin smallclothes)

Just looking for the “function,” but couldn’t care less about the “form?” You can get inner armor as random drops in Balder’s Temple (solo) and the solo Alliance Vaults.

It’s time to go shopping for inner armor. Stop by Valkyon Outfitters and Valkyon Outfitters Online right now!
Edited by: Minea 7 months ago - Reason: Grounded Box of Inner Armor (may contain silk or satin bodywear) (temporarily removed until 5/29 to fix an incorrect item issue)
Looking into it, thanks for letting us know.

update: Correct, that box had the wrong item. It's been taken down until further notice.
Edited by: Treeshark 7 months ago - Reason: 11:29am
Grounded Box of Inner Armor is temporarily removed until 5/29 to fix an incorrect item issue).

Original post is updated to include the information.
I would also recommend trying the repair function on the launcher.
(Moving to the appropriate section)

I agree that our forums could use some work, we're always thinking of ways to improve them. One of the reasons why it has limited functions is that we are not using an out-of-the-box forum system. :)
I'm not aware of any plans for this, I'm afraid.

The original voices would be Korean voices, btw. ^_^;;
Could you guys do us a favor and get the diag report and trace route to our Support Team? It will be very helpful for us to investigate what needs looking into!
FYI for those visiting the thread repeatedly: I'm changing the first post with the most current backlog and response times to keep everyone up to speed.
Edited by: Solomon 7 months ago
We had to extend the maintenance but it should be up shortly.
We had to extend the maintenance but we're working on bringing them back up shortly.
Veremisia on 05/20/2014, 10:23 AM - view
Got a few questions...nothing too serious.

1. Are you going to update the forums so that actually doesn't show a blank field next to my character's race, where there's supposed to be "Reaper"?

2. There's a small, graphical mistake in raid groups. Reapers get the "cannon" icon when shown in a raid group. It's the icon you get once you enter a cannon. Is this going to get fixed? It's weird that no one noticed that yet.

As said, nothing too serious. But nice to know either way.

Both are known issues but I don't have an eta.
Servers are back up and folks are in. :)

If you are having an issue with connecting to the servers, please try exiting completely out of the launcher and restarting. Thank you for your patience.
Servers are back up and folks are in. :)

If you are having an issue with connecting to the servers, please try exiting completely out of the launcher and restarting. Thank you for your patience.
It seems like we've found the cause (Skype) of the issue and a solution (bind a key to mute). Thanks for being helpful! <3

(Moving to Off-Topic section as its focus isn't TERA.)
Pakapi on 05/20/2014, 10:51 AM - view
I'm trying to connect and I can log in but the launcher said it found a update and I dont had enough disk space and I had 777Gb free in my disk

Try restarting the launcher and running TERA as an administrator.

If this doesn't resolve the issue, please contact our Support Team for personalized technical help.
Check the patch notes for the changes during the maintenance.
(Moving to Languages section)
http://tera.enmasse.com/news/patch-notes/patch-260403a

We worked on backend maintenance and updates in addition, as stated in the maintenance thread.
(Moving this to Off-Topic)
You can either make your comment constructive and free of personal attacks against others, or you can stop posting.

If you don't like something, try explaining why and give constructive suggestions on how to improve it, not call other people names.

Remember, following the forum rules is NOT an option. It's a requirement.
We've been keeping up with every single comment in this thread. There is not much to say as of right now as we are still figuring out what the viable options are. We will share more information once we have them though, possibly next week.

(Please continue to be share constructive feedback, but please stay on topic and focus on suggestions. Thanks.)
teraficterable on 05/18/2014, 07:07 PM - view
ok.... well... i can understand that.... but what about on going tickets?
one of the reb. was having back and force talk for couple of times and stop responding.....
what's that about??......


I would first look at your "My Tickets" and make sure you haven't received an update from the GM. If the last update on the ticket was from you and not a GM then that means the ticket is in our queue, we haven't forgot about it, but it is taking time with the backlog of tickets. Sometimes your issue could take much longer to process, or requires the GM to get answers from another department before being able to give you a definitive answer.
FuryUnknown on 05/19/2014, 02:15 AM - view
Is there a maximum response time where we might want to worry?

I'm guessing 72 hours is an average so would making a second petition after one week be reasonable?

I've had a petition glitch out in the past and not get through, in turn making me send in a duplicate pointing to the petition in question, so that's why I ask.


No, there is no maximum response time. As long as you were the last one to reply to your ticket then your ticket is in our queue and waiting for a response from a GM. If you initially submitted a ticket and haven't seen a reply yet this is because the backlog of tickets (as of 7:00am today) is around 1000, and roughly 72 wait time. Hang in there, and we will get to it.
It's still PDT.
Did you previously make any edits to your hosts file for TERA? If so, you will need to remove them as the IP we gave out previously is no longer accessible. Here are steps for doing so.


1. Click on the Start or Windows icon and type in "Notepad". Do not press enter.
2. Right click on your Notepad icon and click "Run as Admin"
3. Navigate to the HOST file directory: c:\Windows\System32\drivers\etc
4. Open the "hosts" file
5. Remove any lines that are currently in the "hosts" file for "patch.tera.enmasse-game.com".
6. Save this file.
7. Restart the launcher.
Edited by: Solomon 7 months ago
Veristhiel on 05/19/2014, 07:55 AM - view
This is funny because when I have a problem I send in every single detail, like exact time, date, what exactly happened. etc and the first response I get on the ticket is "please tell us when this happened".... XD

-Does the ticket type (purchase, item problems, player reports, etc) have any preference order, or do they just get done in the order they are submitted?


If you are sending the correct details on the ticket and then you get a blanket response such as "Tell us when this happened", please PM me the ticket numbers. I'll make sure that is corrected. One of the things we stress here is not how fast we get tickets in and out of the queue but how accurate we are with our replies. Mistakes happen, but it should not be the norm.

Ticket type can sometimes take precedent but generally speaking we handle them in the order that they were received. For example: if there is a major issue impacting the game we will focus some of the GMs to handle those directly, and the rest will focus on the normal ticket flow.
Edited by: Solomon 7 months ago
We are getting a quite a few questions asking if we will transfer soulbound items between two characters. This is expected with so many new Reapers, and with this influx I wanted to clarify our answer to this question.

We do not transfer soulbound items between two characters. Each character is required to obtain the items. This includes costumes, skins, mounts, or other character soulbound items. This is also the case if you delete a character with those items soulbound to it. The items will remain soulbound to that deleted character. We can restore the character, but not transfer the items.

This is outlined in our FAQs. Feel free to discuss it here, but if you've recently contacted support requesting a transfer of character bound items you should expect this response from the support team.
Edited by: Solomon 7 months ago
Somniare on 05/19/2014, 01:39 PM - view
So they should change the costumes from soulbound to unbound upon character deletion?

Solomon, thanks for making this sticky. Can you clarify on race change? Is this still the same policy or will an exception be made?


We will replace items for a race change because you are not changing characters as long as the race you are changing to has an equivalent counterpart. For example: Elins have more items than other characters and some of those items don't have an equivalent counterparts on other races. For these requests, you need to submit a ticket with the character name, server name, and items you would like changed.
For now....

We have a sticky thread discussing this very topic here. http://tera-forums.enmasse.com/forums/general-discussion/topics/Transition-of-Remodeling-System-in-TERA

Locking this one.


The Power Hour is back! This week, from Monday, May 19 to Sunday, May 25, you can earn double credits in Champion’s Skyring.

On Monday, Wednesday, Friday, and Sunday evenings, just participate in Champions’ Skyring between the hours of 5 p.m. and 10 p.m. PDT, and you’ll earn double credits. It’s that easy!

We feature a different battleground in the Power Hour each week, so make sure to check our announcements for the upcoming schedule!
10:13 a.m. PDT update: We had to extend the maintenance but we're working on bringing them back up shortly.

------------------------------------------------------------------------------------

Hello everyone,

For tomorrow's weekly maintenance, we have extended hours. We will be fixing warrior/lancer's missing resolve bar and enabling level 49 or lower character to open the Supply Crates, as well as performing some backend work.

There will be an all-server maintenance on Tuesday, May 20, lasting from 2 a.m. to 9 a.m. PDT.

All servers will be under maintenance at 2 a.m. PDT on Tuesday, May 20.

  • Mount Tyrannas - PvP
  • Lake of Tears - PvP
  • Valley of Titans - PvP
  • Tempest Reach - PvE
  • Ascension Valley - PvE
  • Celestial Hills - RP PvE

The Valkyon Outfitters and Valkyon Outfitters Online will be unavailable during the maintenance.

The following services may be interrupted during the maintenance hours:
- Forums
- TERA websites
- Support site
- Account settings

For real-time server status, please refer to the Server Status page. Thank you for your patience.
Edited by: Minea 7 months ago - Reason: 10:13 a.m. PDT update: We had to extend the maintenance but we're working on bringing them back up shortly.
10:36 a.m. PDT: Servers are back up and folks are in. :)

If you are having an issue with connecting to the servers, please try exiting completely out of the launcher and restarting. Thank you for your patience.

----------------------------

- The missing resolve bar for warriors/lancers issue will be fixed after the maintenance tomorrow.
- The supply crates will become openable to characters up to level 49.

Please note that we have an extended maintenance hours tomorrow morning, along with the Valkyon Outfitters & Valkyon Outfitters Online maintenance from 2 a.m. - 9 a.m. PDT.

For more details, please see the maintenance announcement.
Edited by: Minea 7 months ago - Reason: 10:36 a.m. PDT: Servers are back up
Investigating this right now, I'll update you guys when I have more information.

Update: We currently have our network team looking into this, thank you for your patience!

Updated again: Server is back online!
Edited by: Xariel 7 months ago
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