TERA Online dev tracker
All devs
Yo, no arguing. Discussion good, arguing bad.
We've received a similar report, but I am having trouble reproing either.

Please, if you don't mind, give me a step by step guide on your experience. Be very detailed. And please PM directly.
Describe to me:
1. your class/race/gender
2. the exact names of your gear and crystals
3. which outfit slots have which gear/crystal combination
4. the exact order
5. which inventory slots the crystals return to before deleted
6. what event, if any, appears to trigger the crystal deletion (loading screen, instance matching, logging)
I should add that if you're stuck at 0% there may be an issue blocking the communication with the server completely. This could be software running on your computer, ISP/router issues and settings, or even an admin setting.

If nothing obvious turns up in the launcher log, I'd recommend a first troubleshooting step of a clean boot. This should rule out any software conflicts, which are a common cause for first time installers. You might also try running the TERA launcher directly and not through Steam. See if running the launcher as an admin causes any changes!

How to clean boot: https://support.microsoft.com/en-us/kb/929135
We reported these issues in early 2012 to the developer.

Cooldowns fail to track appropriately on cooldown bar when:
1. a skill is placed on the shortcut tray more than once
2. skills are placed on shortcut trays 2 - 10
3. skills are placed on the extra shortcut tray

BHS closed the bug without a fix. At this time we are not aware of any future fix for this issue.

We sent a bug for this issue to the developer in early 2012. They closed the issue without a fix and informed us to have the affected user re-keybind hiding the UI to something other than Ctrl-Z.

Sorry. I realize this doesn't fix your problem.
Hello, everyone!

We will be performing an all server maintenance starting at 6 a.m. PDT tomorrow morning.

We are opening up a new PvE server, Highwatch, as well as making some end game dungeon drop adjustments. (For more information on this, please check out our New Server & Free Server Transfer Week post and our comment on end game drops.)

All servers will be under maintenance starting at 6 a.m. PDT on Tuesday, June 9.

• Ascension Valley - PvE
• Celestial Hills - RP PvE
• Highwatch - PvE -- NEW!
• Lake of Tears - PvP
• Mount Tyrannas - PvP
• Tempest Reach - PvE
• Valley of Titans - PvP

The estimated downtime is 4 hours. Thank you for your patience.

(Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)
Hello, everyone!

We will be performing an all server maintenance starting at 6 a.m. PDT tomorrow morning.

We are opening up a new PvE server, Highwatch, as well as making some end game dungeon drop adjustments. (For more information on this, please check out our New Server & Free Server Transfer Week post and our comment on end game drops.)

All servers will be under maintenance starting at 6 a.m. PDT on Tuesday, June 9.

• Ascension Valley - PvE
• Celestial Hills - RP PvE
• Highwatch - PvE -- NEW!
• Lake of Tears - PvP
• Mount Tyrannas - PvP
• Tempest Reach - PvE
• Valley of Titans - PvP

The estimated downtime is 4 hours. Thank you for your patience.

(Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)
Edited by: Minea 2 minutes ago
Emergency Support is given to the player upon completing Pulling Back the Veil. If you have completed Pulling Back the Veil, but you did not receive Emergency Support, you will need to contact our Customer Service team.
Revelation of the Goddess has no pre-requisite quests and is automatically awarded by the system when the character reaches level 28.

Sorry you are experiencing an issue with this. It will require a CS agent to help you.
Revelation of the Goddess has no pre-requisite quests and is automatically awarded by the system when the character reaches level 28.

Sorry you are experiencing an issue with this. It will require a CS agent to help you.
Would you mind breaking your experience down into steps? I would like to know exactly how you performed all the actions that lead to this issue. Please be detailed.
We will check these locations out on our test server. Thanks for bringing them to our attention.

And just in case...run a repair on your client. This can be caused by a corrupt or modded file.
ToonationALT,

AOL has serious delivery issues when it comes to these types of mails :( The unfortunate situation here is that the GMs will be unable to reach you when they update your tickets as well. Those emails won't arrive either.

The best course of action is to use another (non AOL email) to contact our support team, and the GMs will assist you with changing the email on your original account so you're able to use the necessary functions like the password reset.

Hang in there, we'll get you back into that account!
No this is not a hack.

If a player queues for a dungeon, but then gains a couple levels that effectively raises their level beyond the level range of the dungeon, the system does not automatically remove them from the dungeon queue.

I was not aware that players would receive Time Traveler gear if they out leveled the Instance after they queued for it. I will report this to the developer.
Counterpoint is correct, the current chat hours are being kept up to date in the pinned State of Support thread he linked.

Chat will be open at 2 p.m. Pacific (roughly 45 minutes from now).
Edited by: Harmonia 1 minute ago
Hi DavidxLi,

Have you submitted a support ticket? Our GMs will assist you as soon as they can with your quest item issue. However, I also recommend checking your bank or pet inventory if you have one, just in case you do still have the flare. However, if you do need a replacement the GMs can help.



Summer means late nights in the battlegrounds!

All June, you’ll earn double credits in one of our battlegrounds from 5–10 p.m.PDT on Monday, Wednesday, Friday, and Sunday nights. We're adding Corsairs' Stronghold to our usual mix, so check the schedule to see which battleground is sporting the boon!

Here's your full month's Power Hour schedule:

  • - June 8, 10, 12, 14 – Fraywind Canyon

  • - June 15, 17, 19, 21 – Corsairs’ Stronghold

  • - June 22, 24, 26, 28 – Champions' Skyring


Not sure what time PST is in your timezone? Check this handy site

Double points apply to all versions of the listed battlegrounds, so enjoy!

Edited by: Harmonia less than a minute ago
We have no other reports of this happening. Guess your friend was smiled upon by the TERA gods.

Or he is trolling you.

Oh wow.

Got it bugged and headed to the developer. Thanks for bringing it to our attention.
darkowozzd97 on 06/05/2015, 11:00 PM - view
How about for an official answer that i can move from VoT to MT? :D tawnka plis


http://support.enmasse.com/tera/transferring-a-character-to-another-server#What_servers_can_I_transfer_to?

C'mon man, check them links!
Funikari on 06/05/2015, 06:55 PM - view
if a server is full, there happens to be a further number of people waiting to get into the server that is equivalent to 20% of the servers full capacity, these get added together to produce the mythical 120%.

Now the need for more servers is to alleviate these peek time wait cues. I've been caught in them a few times... its no fun waiting to get in game to do dailies and have a half an hour wait time.


Scherx on 06/05/2015, 06:12 PM
No, dont fall for the PR jumbo bumbo "120%" . There is no 120%, it doesnt work like that, they dont have a button that says "120%"


Both of these statements are actually incorrect. It's actually much simpler than that. Because we don't share exact server numbers, I'll use a placeholder number.

Let's say, with the setup we have now, our servers are designed to allow for 100 simultaneous players on at any time, per server. They can allow more, but it could cause stability issues for the individual realm. Because of the demand, we have been allowing up to 120 players on TR, CH, & AV for large periods of the day. This is what we mean by "120%", it's actually quite straight forward.

If server queues were turned on when each of those servers hit the 100 recommended there would be queues for a large majority of the day. That is why we need a new server.

I'll try to continue to provide as much insight as I can and clear up any confusion.
From stuff of the week thread:

Minea on 06/05/2015, 02:32 PM
Drops in End Game Instance Dungeons

Q: With the gunner update and Steam launch complete, are there plans to further adjust the drops in the end game instance dungeons?

Yes. We have been reviewing your feedback and we'd like to make some more adjustments. While these are not final, we are discussing increasing the availability of crafting materials, feedstock and increasing the droprate of some gear items and designs in the next week or so.
Good afternoon,

I'm sorry to hear about the nightmare. I can sort of relate to having a fear like that... (Last week, I laid awake for hours afraid that I'd have a nightmare after an alarm clock that I didn't schedule went off in the middle of the night. *coughposessedclockcough*)

Anyway, your well being is the most important thing first and foremost, so I applaud your decision to prioritize it. Thank you for enjoying TERA and we hope to see you back someday when you are able to enjoy it without being concerned about your health. Until then, please do your best to get enough sleep, nutrition and rest. TERA will still be here when you come back! :)

sincerely,
Minea
Hey Ray676,

There will be a little something special to kick off the Highwatch server. We'll share the details soon!

I can't wait to start a new character there myself :*)
Ahh, that's poor timing (but, hope it was a happy Birthday!!). We are aware and hope to get you all an update very soon. We'll check back in on the issue by Monday <3
Please note that the NA version of TERA published by En Masse Entertainment is a different version managed by a separate company. Therefore we do not recommend this type of attempt.
Hi Eruanne,

Hang in there -- we're talking to Amazon about this now. I'd say hold onto the gift card and we'll update you as soon as anything changes!
(I'm going to leave this thread open for now, but please avoid inflammatory comments such as "you don't have an open mind", etc. These are not cool, stick to civil comments please. Thanks.)
Good afternoon and happy Friday!

Here are this week's topics:

Lag Due to Population Increase

Q: We’ve been experiencing unusual lag due to the population increase. Is there a plan to address this?

We've had a huge increase in the number of players across all servers recently and we will be opening up a new server, Highwatch, to alleviate the stress on the servers. Please see our New Server Announcement here.

Drops in End Game Instance Dungeons

Q: With the gunner update and Steam launch complete, are there plans to further adjust the drops in the end game instance dungeons?

Yes. We have been reviewing your feedback and we'd like to make some more adjustments. While these are not final, we are discussing increasing the availability of crafting materials, feedstock and increasing the droprate of some gear items and designs in the next week or so.

2015 Swimsuits

Q: Will there be new swimsuits for 2015?

Unfortunately there will be no new swimsuits this year. “SUPER SAD FACE” – Treeshark. We do have some new items for June release though and previous years' swimsuits will be available for summer. There will be more info on this next week, stay tuned!

What's Next?

Q: We've been enjoying the new class, but could you share more information on the next update?

While we don't have solid dates/plans yet, we are looking at sometime in July for the next content update. As always, more information will become available as we get nearer the date.

Summer Festival

Q: Will we be seeing the summer festival again this year?

Yes! It will be coming back in July!

Response Times for the Support Team

Q: The response time for the Support Ticket has been longer than usual. What is the status?

Due to the huge influx of new and returning users from the content/new class update + Steam launch, we've had a longer turnaround time for our Support Tickets. We are not happy about the current response time either and are doing our best to catch up and respond as soon as we can.

In the meantime, we are keeping everyone updated on this topic in our pinned thread here. Thank you for your patience.

Again, one thing we'd like to request is to avoid submitting duplicate or multiple tickets per issue as this will slow the response time even more. If there is an update on the submitted issue, please update the original ticket. We are doing our very best, but we are a small team, so we really appreciate everyone's patience on this.

----------------

Previous weeks:

5/29/15
5/22/15
5/15/15
5/8/15
5/1/15 Treeshark AMA on Reddit
Thanks for the report, we're investigating this.

We think this should be resolved now, but could you update us whether this issue was resolved or not? Thank you, we really appreciate your help!
Anything equipped or in your inventory will transfer with you :)

The full list of restrictions is on our FAQ and I recommend reviewing it so you know what can and can't be brought with!

http://support.enmasse.com/tera/transferring-a-character-to-another-server
@Camrael for players that are not founders, the character limit on a server is 2. In order to exceed that, you must use a character slot voucher on the desired server.

There is no limit to the number of characters you can transfer during this free week, however:

Non founders must use a character slot on the target server for every character beyond the first 2.
Founders must use a character slot on the target server for every character beyond the first 8.
Yes! Actually, that's the perfect solution if you're looking to transfer everything and everyone. That's quite a move :D
Hi Sefff,

If you are not a founder, you will have 2 character slots available on Highwatch, or any other server. You can transfer any 2 characters you like, and if you purchase character slots and use them on Highwatch you can transfer more than 2 characters.

Whether creating or transferring a character, the default limit is 2 per server for non-founders.
Just to confirm, you can transfer each character once during this week long period of free transfers.

Server transfer cooldowns are specific to each individual character, not to your account :)

So you can transfer one character once, or five characters once (or however many characters you have! :) )
I dun goofed up, you are correct. I copied the meat of the post from Kaai's post. Good catch
kedros on 06/05/2015, 10:55 AM - view
Cool!

Goodbye Cellestial Hills!


[
since the free transfer period is 7 days, and the cooldown is 7 days... that would be 1 per account


The free transfer is locked to each character. So you can transfer as many characters as you wish, but each one can only transfer one time during the 7 day cooldown.

Everyone replied at the same time!
Edited by: Tonka 2 minutes ago
This week on Twitch, we are going to learn the all about the Gunner.

Our guest this week: "Dippo from Tempest Reach" playing on Yeeeeeezus.

So make sure to stop by at 3:00pm Pacific, and learn how to play a Slayer in PvE! We will be live on our official Twitch page.

Stream Links

Glyphs: http://goo.gl/Roprik
Guest Twitch: twitch.tv/DippotheHippo


Previous Streams:

Berserker in PvP with Painwheel
Slayer in PvP with Mudkip
Slayer in PvE with Kaai
Sorcerer in PvP with Giraffee
Priest in PvE with Serena
Reaper in PvP with Towlot & Zui
Good to bring that up, server first achievements will be turned off on Highwatch.


TERA’s Steam launch and the addition of the gunner class have been a fantastic success, and thanks to new and returning players, we are excited to announce the creation of a new PvE server: Highwatch.

Over the last month, we’ve raised the population cap of all PvE servers to around 120 percent of recommended capacity. Adding a new server helps us avoid server queues during peak times, and accommodates the explosive growth of our player base.

Highwatch opens Tuesday, June 9 following server maintenance and will be available to new characters and transfers from all servers. Server transfers will be free for a limited time, but transfers to Tempest Reach, Ascension Valley, and Celestial Hills are temporarily suspended.

Thanks to everyone for making TERA the number one MMORPG on Steam! For more information, please read the full news post!

FAQ

What is the status of TERA's PvP servers?

TERA is seeing growth on all servers since the Steam launch, around ten times the number of new users each week. Before the launch, on average about 28 percent of all new players created their first character on a PvP server. With our most recent data, 36 percent of new players are creating their first character on a PvP server. Character creation is quite evenly spread between all three PvP servers, but new players tend to choose Lake of Tears, followed by Valley of Titans.

Why not merge Lake of Tears and Valley of Titans?

Not only have we been promoting character creation on Lake of Tears and Valley of Titans, but merging those servers would cause massive queues. Lake of Tears and Valley of Titans currently have more players playing on them than any server did during peak time before the Steam launch, and we believe the populations of these two servers are extremely healthy and will remain so.

How long will server transfers be free?

The free transfer period will begin Tuesday, June 9 after maintenance, and run until maintenance on Tuesday, June 16. During this week, the minimum level on transfers will be lowered to 15, and the server transfer cooldown will increase to seven days.

For more information on server transfers, please visit our support page.
(This post is set as #2, but I'm going to leave it here as well)

This is going to be addressed today actually. I'll provide a small snippet of the information:

"Character creation is quite evenly spread between all three PvP servers, but new players tend to choose Lake of Tears, followed by Valley of Titans.

Not only have we been promoting character creation on Lake of Tears and Valley of Titans, but merging those servers would cause massive queues. Lake of Tears and Valley of Titans currently have more players playing on them than any server did during peak time before the Steam launch, and we believe the populations of these two servers are extremely healthy and will remain so."

MT seems to have a more vibrant end game community, but LoT and VoT are not in a position to be merged.
This is going to be addressed today actually. I'll provide a small snippet of the information:

"Character creation is quite evenly spread between all three PvP servers, but new players tend to choose Lake of Tears, followed by Valley of Titans.

Not only have we been promoting character creation on Lake of Tears and Valley of Titans, but merging those servers would cause massive queues. Lake of Tears and Valley of Titans currently have more players playing on them than any server did during peak time before the Steam launch, and we believe the populations of these two servers are extremely healthy and will remain so."

MT seems to have a more vibrant end game community, but LoT and VoT are not in a position to be merged.
I'm sorry to hear it and we are more than happy to look into it again, but please note that discussing moderation action (account ban) is against the forum rules. (And so is creating an alternate forum account.)
LT is up and we have just brought it out of maintenance. Thank you for your patience!
Hello folks,

Currently Lake of Tears is under maintenance while we (along with Bluehole's help) are actively investigating what is causing the crash.

There is no ETA yet as we are still looking into it, but we will give another update at 8 p.m. PDT.

We will be using this thread to update the status.
Hang in there, everyone. We're aware of this issue and investigating it now.

Updates will be provided ASAP!



Need to enchant new gear? This weekend is the time. Starting Friday, June 5 at 11 a.m. PDT, and continuing until Monday, June 8 at 11 a.m. PDT, you get double the success rates for enchanting gear up to +12 everywhere in TERA. The Alliance Enchanter is your new best friend, since whatever enchanting bonus you gain from the Alliance enchanter will be added in, and then it all will be doubled!

Enchantment rates for awakened gear (+13 to +15) will not be affected by this event.
I am locking this thread. Discussion of moderation action is not permitted on the forums and this issue has been addressed by the support team.
These are really beautiful! Great work :D
TDangeR on 06/03/2015, 02:39 PM - view
I think 4.5 million is the number of NA accounts (from the steam video), the total number is about 17-18 million. I hope I'm wrong tho. It would be kinda sad if we outside NA don't count as part of the community or have a diminished importance, since by enabling we to connect, pay and play we should be treated as any other costumer/player (as long we can use english to contact support of course, not EME obligation to communicate in any other language, nor to gather connection problem info from all around the world), I've been treated very good when I needed the support. Hope Tonka can clarify this for us.


Counterpoint addressed this correctly. We are counting all accounts made in the EME system, so no matter where you are in the world, if you play on our servers and sign in with an EME account, you are counted in that number :)

The other number is the shared about of accounts worldwide for all publishers.
Ninoo on 06/03/2015, 03:04 PM - view
Next streams will all be this late (5pm=2am)? I guess I can say bye bye to them then :/


Only the Wednesday stream happens at this time. The Friday streams still happen at 3:00pm. Also, the past broadcast will be available whenever you want to watch it, and we will send the video to youtube!
Hey Trixiz,

Can you tell us a bit more? What currency did you purchase and where were you trying to spend the currency?

We'll be better able to help you out with a bit more information.
Hey everyone, just a reminder: these are good once per account!

If you see "This code has reached it's redemption limit" it means you've already used that code

And yes -- don't forget the exclamation point for moarcowbell!


Three years ago, a tiny little company called En Masse Entertainment launched TERA and got a great big response. We'd like to thank our awesome community for three amazing years and show our appreciation with 4.5M reasons why we make TERA!

Thank you!

This week on Twitch, we are going to learn the all about the Slayer in PvE.

Our guest this week: "Kaai from Tempest Reach"

So make sure to stop by at 5:00pm Pacific, and learn how to play a Slayer in PvE! We will be live at a special new Wednesday stream time at 5:00pm Pacific time on our official Twitch page.

Stream Links

Glyphs: http://goo.gl/Db9c4J


Previous Streams:

Berserker in PvP with Painwheel
Slayer in PvP with Mudkip
Sorcerer in PvP with Giraffee
Priest in PvE with Serena
Reaper in PvP with Towlot & Zui
This is a fun idea! Thanks for creating it! :)


Was fun. I had some time to mess around tonight and saw Swifty doing some leveling. I try to poke around at night, so hopefully I'll be around after hours more often :)
Hello,

Unfortunately this isn't something I can help with. Please contact our Support Team with as much information as possible.

(Also, could you trying logging out of the launcher completely and restarting the game?)
Edited by: Minea 1 minute ago
Sorry that the thread didn't work out as you wanted, but I am going to close this thread. We understand that there are wishes from our community that all classes be accessible to all races/genders and we will continue to forward the feedback to Bluehole. (Btw, barakas are gender neutral - it can be difficult for them to grasp the idea of gender. :))

Thanks.
(No matter who started what, stick to constructive discussions and if you see anything offensive/inappropriate, report the post and we'll take a look. The moderation action may not be immediate but we will take a look. If you have questions on moderation, PM me directly as discussing moderation action is against the forum rules. Thank you and now back to the topic.)
It's true, I am quite a lurker!

You'll more often see me answering questions on Facebook and Twitter, and even YouTube from time to time.
Servers are up, get in there!
Servers are up, indeed! We see you on them! <3
Hey Everyone,

We just received word that the servers need a little more time for today's maintenance. We estimate all servers will be up by 9:30am PDT (30 minutes from this post).

Thanks for your patience!
Yes, we do read the forums. :) As the North American publisher of TERA, it is our job to forward our community's feedback on the game to Bluehole. Not all of these suggestions get implemented, however, as TERA is a global game with many territories/versions as well.

Some examples of the changes/additions made in the past include: differentiation of PvP/PvE servers, addition of a RP server, adding different units of in-game currency (gold/silver/copper now, it used to be just gold), addition of broker and /walk, also we receive support for events in and outside of the game (BAM Killer, community breakfast in RL, PvP tournaments, for example), etc.
We're still here chatting while the maintenance is going on. <3
I've purged this thread of anything unrelated to the topic at hand. The thread got very quickly derailed, so let's keep this train on track.

New character screen looks awesome!
I like them too! :)
OH GOD I'M SORRY. I'm not awake. xD

Btw, our weekly server maintenance time is every Tuesday 7 - 9 a.m. Pacific Time. :)
Edited by: Minea 1 minute ago - Reason: adding more info about server maintenance
LancerJiva on 06/02/2015, 07:52 AM - view
That typo though, Minea must not be fully awake yet.


Shhh don't tell her. Let's see how long it takes for her to notice.

7:54: Title still wrong. Says "Hangoug"
7:56: Minea noticed the title. All is lost.
Edited by: Tonka 1 minute ago
Good morning!

Hope everyone is having a great morning so far!

Here is, of course, a breakfast for us to all share.



Have you changed your mains to gunner yet? :)
If you were waiting at the server select screen, you likely got an error and booted from the game. Part of the restart might have caused some players to disconnect like that. If you start the game back up, you should be good
Looks like TR is accepting players again. Get in there folks, thanks for your patience!
TR is back up, but closed off to the public. We are running some final tests, then opening the server. ETA less than 5 minutes.
vanquishedlight on 06/01/2015, 08:41 PM - view
i know what happen, Tonka was setting at the TR server desk and seen a spider. that's how the desk got flipped.


If that happened, the desk would be on fire, not flipped :P
TR is still booting at this time. Because of the nature of the issue, it looks like it's just taking some time. I haven't received any word on problems during the booting process, so we should be good here in a few. I suppose I was a little early in my estimation :(
I've been posting in this thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/UNable-to-log-into-the-system-UPDATE?page=10

The server is in the middle of a boot up now. We expect TR to be back up in the next 5-10 minutes now. This is, of course, if we don't find any issues with it and need to keep it down for a bit. I'll try to keep you guys update. Hang tight!
TR is in the process of booting back up currently. Everything seems normal so far, so if I was to guess, I'd say about 10 more minutes. Obviously, this is baring any issues we find during bootup. I'll keep you posted as much as I can :)
Dungeon & BG matching should be working once again. Thanks for sticking with us guys!
Poor TR. We are working to bring it back up now. Hang tight folks, we will get there!
I will continue to update my post at the beginning of this, so keep checking that for any new info
I have heard reports of this on TR as well. Are there any other servers / dungeons where this is an issue so far?

I've passed on what I know to our ops team, so keep me updated :)
Lol, great quote and great music :D
RastaBlabla on 05/31/2015, 08:35 AM - view
i droped quest items and now have problem with continued mission Use hagand invisibility potion
pls give me this hadan invisibility potion but it is story quest, Server Lake of Tears nickname: Magicalgirl


RastaBlabla, I mailed you the quest item in the game :)
RespectfulDad on 06/01/2015, 02:25 AM - view
I was told 9 days for my ticket and that's gotta be some kind of joke. The store spent my EMP without ever confirming anything and now I can't get what I actually wanted. Getting players into the game can be solved with a support thread and low priority ticket flags, whereas SPENDING MY MONEY WITHOUT MY CONSENT seems a little bit more urgent in my opinion.


I'll find your ticket now RespectfulDad and help you out.
ElinFan2014 on 06/01/2015, 10:46 AM - view
Would anyone know an exact Time-frame, for when these outfits will come out?


Exact? No. Bluehole is working on these, but it has to fit into their development & release schedule. As soon as we get an indication on the release of these items, we will pass it along :)
As of 6/1, we continue to experience a far higher volume of tickets than was anticipated. Our response times remain at approximately 8 days. We will also be continuing the amended chat support hours this week, with live chat available from 2:00 p.m to 6:00 p.m. PDT.

We have increased the size of our support team to better handle the amount of traffic we are seeing, but of course it will still take us some time to get caught up. We know these long delays and reduced chat support hours are frustrating and we truly appreciate everyone's patience and understanding.


Back in February, we held a contest to design a costume that will eventually be made and brought to the world of TERA. After getting tons of amazing, wonderful entries we’ve decided on a few winners!

That’s right: winners, plural. There were so many great designs that EME and Bluehole couldn’t choose just one!

Here they are!



Vellga – Tempest Reach


This design was chosen as the concept for female costumes."We think this is a simple yet feminine and fancy design. We love the focus on the exquisite lace and the upper-body part that exposes the shoulder in an elegant manner."—Bluehole



Memoca – Ascension Valley


This design was chosen as the concept for male and elin costumes.

"We loved the design of the male character’s coat. It is a storied design and never been done before in TERA, so this is a great time to introduce it. The elin dress is also cute yet fancy, focusing on the charm of the elin as a race. We’ve worked on dresses before but this dress would be one of our most glamorous ones."—Bluehole


Sainne – Tempest Reach


Violetg – Celestial Hills


These items were chosen as the concept for the accessories.

"The dressy bonnet will go well with the gothic theme of the costumes. The unbalanced mantle and feminine line of the long cape add to the attractiveness and we would like to create accessory items inspired by these designs."—Bluehole

This makes four winners overall, each of whom will receive the primary prize package, as well as the final costumes for the entire set (not just the one your design was selected for). Please keep in mind that designs may have to be adjusted to better suit the 3D modeling process, but Bluehole will adhere to the original design as much as possible.

Bluehole and En Masse Entertainment would again like to thank everyone for all the submissions. Our respective art teams were very impressed with the quality of the designs...and your enthusiasm in creating them!
I can't PM you for some reason :(

Sorry to hear you are still getting that issue. I've seen some other players state that if they create a new En Masse account, they are able to contact support with that new account. Have you given that a try? If not, would you be willing to try that?

If you are able to get through support that way, it will help us identify why you are seeing this issue.
Very interesting, thanks for letting us know. I'm glad you were able to get that support ticket opened. I've passed your information on to our web guys to see if we can figure that out :)
Greetings, I will be hosting the Stuff of the Week this weak in place of Minea!

Here are this week's topics:

Upcoming Events

Q:The T-E-R-A letter event, and the XP event are just about over. Are we going to be getting some new events to take their place in June?

We have some plans to follow up on these events. We will have more information on this very soon.

Increasing PvP Participation

Q: Will we see a return of the battleground power hour again to spark some extra competition in battlegrounds?

We are looking at various methods to stimulate PvP competition, and the power hours are just part of the picture. We do not have any plans at this time to do power hours, but there are other ideas floating around.

Bear Superboxes

Q:The new "Superbox" is more expensive than other mount loot boxes. Why is that?

We are always looking for feedback in the way we deliver items to our players, and we have tried something like this once before for other items.

The "Superbox" has an increased price, but the value of the fodder has been increased to compensate. The chance to get the bear mount has also been increased in comparisson to previous mounts.

Removed Dungeons Making a Return

Q: With the launch of Fate of Arun, some dungeons were removed from the game. Over time, some of them have been getting re-added as well. Are there any plans to return more of these dungeons?

There are! Some say Kaprima might be back in some fashion, as well as the return to Shattered Fleet.

Inactive Name Release

Q: Is the release of Inactive names just the first of more to come? Will we see an anual name release?

There are currently no plans to do another name release after this one, but that doesn't mean we will never do another. We are keeping our eye on this very closely, so we will see how this one goes first before making any decisions.

----------------

Previous weeks:

5/22/15
5/15/15
5/8/15
5/1/15 Treeshark AMA on Reddit
4/24/15
Edited by: Tonka 2 minutes ago
Hey Everyone,

Today we are going to try something a little different. I will be on patrol for players on the Tempest Reach server. If you are caught, I will ask you a question. If you get it right, you will get a special prize, and the stream will earn some giveaways!

If you get it wrong...well, nothing will happen, but you won't get anything!

As usual, we will be live starting at 3:00pm PDT, so make sure to stop by our official Twitch channel!

-Tonka
Well crud, sorry to hear about that.

Even with a GM online, they won't be able to assist right away in these cases. The best way to get those items back would be to send in a ticket, as it sounds like you have already done, and allow our support staff to fix that problem for you.

Did today's maintenance clear your issue? Or are you still experiencing it?
Yes, this is an old issue.

First reported to QA Jun 2012. We could only repro in our QA environment when simulating latency.

I hate how often we give this answer out, but it appears to be lag. We are working with the developer to resolve all report latency issues.
Hey now, I read your post. It was very informative. I even tested the issue while looking at your screenshots. In fact, I showed them to the QA guy next to me who also commented on your nice use of highlights.

You may not get a comment from an EME employee when posting to the BUG thread. Mostly, these posts are consolidated for review. When I have time I like to jump in and toss a comment back so that you know we are alive and working our [filtered] off to get these issues resolved.

When looking at this specific issue I was reviewing three different threads, yours included. I just rando decided to post here. So please remember, SingleBear loves you all equally.
Have you noticed any consistency with this issue? Does it tend to fail for you no matter when and where or do you notice more failure in dungeons and BGs?
Please contact one of our support agents or submit a ticket. We will need to get a debug file from you to help further the investigation into this issue.
We are aware of this issue and have already communicated it to the developer. No eta on a resolution.


Turn more than a few heads when you ride into battle on a bear!

Drop by the TERA store to pick up a brand-new bear mount: Ice, the polar bear; Grizzle, the grizzly bear, or Ni Hao, the panda bear. Get the one that suits you best—or pick up all three for a little extra variety.

Looking for a bear mount with a little extra oomph? Be sure to pick up the polar superbox, grizzly superbox, or the panda superbox. Each is guaranteed to contain an instance reset scroll, as well as a chance to win a version of the corresponding bear mount that replenishes MP, recovers HP, or rejuvenates your Stamina...or even a super-bear mount that restores all three (MP, HP, Stamina)!
Edited by: Harmonia 1 minute ago
<<<891011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556>>>
You can contact Tera Online dev tracker at contact@teradevtracker.com - Privacy policy - Tera Online dev tracker is not affiliated with Tera Online or En Masse entertainment.