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We're encouraging the caiman egg thieves to appear around Easter for some eggscellent hunting fun. :)

Also want to clarify, we share our plans but as always, they are plans and are subject to change. (We'll share the next months' plan sometime next week.)
Edited by: Minea 1 minute ago
Morning,

This maintenance was scheduled last night and we weren't able to message it out as well in advance or in as many ways as we would have liked to. Sorry about that.

*brings breakfast for everyone to share*


It's finally time! This week on Twitch, we are going to learn the ins and outs of the extremely powerful Berserker in PvP.

Our guest this week: "Painwheel from Mount Tyrannas"

So make sure to stop by at 3:00pm Pacific, and learn how to play a Berserker in PvP! We will be live at our usual 3:00pm Pacific time on our official Twitch page.

Stream Links

Painwheels Glyph: Tera Today Link
Stream VoD: will be uploaded later


ZMR

Don't forget, ZMR at 4:30pm as well, so stick around and play some matches with us!

-Tonka
Edited by: Tonka 1 minute ago
Hello everyone!

We will be performing a brief server maintenance tomorrow morning. We will be addressing some of the minor bugs from Tuesdays patch.

All servers will be under maintenance starting at 8 a.m. PST on Friday, March 27.

• Mount Tyrannas - PvP
• Lake of Tears - PvP
• Valley of Titans - PvP
• Tempest Reach - PvE
• Ascension Valley - PvE
• Celestial Hills - RP PvE

Thank you for your patience.
Hello everyone!

We will be performing a brief server maintenance tomorrow morning. We will be addressing some of the minor bugs from Tuesdays patch.

All servers will be under maintenance starting at 8 a.m. PST on Friday, March 27.

• Mount Tyrannas - PvP
• Lake of Tears - PvP
• Valley of Titans - PvP
• Tempest Reach - PvE
• Ascension Valley - PvE
• Celestial Hills - RP PvE

Thank you for your patience.
Hello everyone,

We have some information to share regarding the guild mounts rewarded to the top winners of each Crusade league, and on Murderous Intent.

--------------------------------------

Guild Mount Reward for Top Guilds in Crusade Leagues

Initially we communicated that top 3 guilds in each league in the Crusade system will receive a guild mount (temporary for guild members and permanent for the guild leader). However, this was misinformation.

The correct information is that the first place guilds in each Crusade league will receive the mounts:

For the top guild in the Cutthroat league, the guild leader will receive the Glorious Black Lion mount (permanent) and the Brave Black Lion mount (temporary). The guild members (except the guild leader) will receive the Glorious Black Lion mount (permanent) and the Loyal Black Lion mount (temporary).

For the top guild in the Challenger league, the guild leader will receive a Glorious Black Steed mount (permanent) and the Brave Black Steed mount (temporary). The guild members (except the guild leader) will receive the Glorious Black Steed mount (permanent) and the Loyal Black Steed mount (temporary).

This was our misinformation and we apologize. Because of this miscommunication, the 2nd and 3rd ranked guilds will be receiving the Glorious Black Lion or Steed (permanent) mounts based on last season's result, the type of the mount depending on the league. This will be carried out sometime next week, we will let you know when this process is complete and there is no action needed on your part.

Going forward, only the top 1 guild from each league will be receiving the Crusade mounts as intended.

--------------------------------------

Murderous Intent

Murderous Intent is no longer granted in game as intended. With the season being over and MI being no longer granted, Murderous Intent will be removed in the near future.


Fashion week is here, and just in time for festival season! Drop by the store today to pick up the Floral Dress Box, Dragonsilk Dress Box, or Skyblossom Dress box. Each of these smart boxes contains a casual festival dress, tailor-made for your character’s race.

Don’t forget to round out your outfit with our Festival Accessory Box, containing one of nine new costume items including headpieces, hats, and decorated bags.

And if you’re looking for a daring, off-the-shoulder number, take a chance on either the Perennial Dress Loot Box, Watered Silk Loot Box, or the Plum Blossom Loot Box. Each is guaranteed to contain an instance reset scroll, as well as a chance at more formal attire!
Grats! :D

Also I didn't expect anything less from Meldita. My eternal love belongs to Meldita and Meldita only. <3
Coming soon!
Hey Guys,

As these are the NA forums, let's try and keep discussions on the NA version of TERA.

Thanks <3
Shot in the dark here, but do you use any third party peripheral software? Logitech or Razer or something? Maybe there is a calibration you can run through your device driver?

Often, software like Razer's Synapse will log several Human Interface Device entries in your device manager for any possible peripherals you have plugged in. So when you are just reading through reddit, your mouse is just a mouse. But when you launch TERA, or other games that use UNREAL, windows thinks you just went into controller mode.

When we test these types of reports in our QA environment, we can't reproduce the issue.

Then we use NEWT (Network Emulator for Windows Toolkit) to simulate latency and packet loss and there it is. Easily reproduced.

That being said. I am always interested in testing anything our players feel is a bug. If you don't mind giving me a bit more info I'll look into it.

Are there particular slayer skills you notice present this issue more often? Maybe a specific race/gender combo? Also, your character's race and gender please.
You can contact a CS agent and ask them to remove the items from your inventory. I wouldn't try to do this after a large patch though. Those guys in CS are slammed right now.

Back in the old days, the developer designed ALL quest items this way. They wanted to prevent players from "accidentally" discarding a quest item because it could block any further quest progression.

Basically, it was better to take up a few inventory slots of the people that chose to skip completing a quest. You can always go back and complete the quest which should then remove the item from your inventory.
I'll go check this out when I get to the office tomorrow. Thanks for the heads-up.
There are several mobs throughout TERA that demonstrate this behavior. We've bug what we have found and reported it to the developer.

Maybe you are intimidating them? Go in for a hug and see what happens...
I'll check these achievements out tomorrow when I get into the office. Thanks for letting us know.
We are actually reviewing crystal localization at this time. Yeah, it's pretty messy, that's our bad. The plan is to have all crystal localization corrected for the next major build (31).

Crit and all of its variations are another thing we are trying to get sorted. Stats have always been a hard area to localize and I am constantly trying to set aside time to dig in and get things fixed.

Your comment about "defense" being misleading is interesting. I will bring it up to the writers and see what they think.

I am familiar with this location. I like to think of it as my personal swimming pool. Which means you are trespassing. Move along.

Maybe go look for the other hidden pool in the same zone. It's a bit smaller, but also invisible.
We are aware of this issue and are attempting to reproduce it in our QA environment so we can pass off the info to the developer.
I've spent several hours trying to reproduce this in our QA environment, but with no luck. At this point I'm not sure if it is a chat/game issue or a chat/server issue. I know it exists and I'll keep working on it.
Wouldn't be a bug, but an oversight on our part. I will take a look at the costumes in the Fashion vendor tomorrow.

Maybe just a difference in dyeability (is that a word) or trade restriction?
I hear this issue pop up from time to time. We continue to look into it and send any info we get to the developer.
I'll put one of my guys on it and see if we can get a reproduction sent off to the developer.
This issue has also been reproduced with some peripheral software like Razer Synapse, especially when key modifiers (shift+r) are used. In these cases, the software generally doesn't need to be removed, but the fix is a bit technical. You basically need to go into the device manager and find the correct Human Interface Device instance for your device that is registered as a "gamepad" and disable it.

In my experience, I was using the Razer Nostromo and Synapse created several device manager instances for it. Once I found the one that labeled it as a gamepad and disabled it, TERA stopped thinking it was a controller and also stopped spamming my combo attacks.

Now, I am not saying you should go mess around in your device manager. BUT...if you are comfortable doing so...
Would you mind clarifying which dungeons you are receiving the CDs for and the exact length your profile displays when the cooldown starts so I can attempt to reproduce your issue tomorrow?
Liking the feedback guys! This is our first iteration of the guild finder, and we wanted to start small. I'm making sure to read the comments and will sit down with our people here to discuss the feedback. So don't think you aren't being heard!

I'm going to update the FAQ tomorrow morning to include a few things I've seen. We are already seeing lots of guilds listed, and we haven't even posted on our socials, or made a news post yet!

Hi Katreina,

If you have tech issues with every patch there may be an issue with your computer that's causing the same issue each time.

Have you tried a clean boot to rule out conflicts from other programs, and run the launcher as an admin?

The steps to clean boot are available here: http://support.microsoft.com/en-us/kb/929135

One of the most common patching/installing problems is that people are not able to write the game files where necessary, so I recommend trying these steps together to see if it gets around your tech issue. If you're stuck at 0% then something is blocking the process from beginning.

However, we also have a dedicated support team that would be happy to help you troubleshoot any technical issue! Please contact them directly and provide your launcher.log file (from your TERA directory) and also a screenshot of your patching issue.

You can reach support here: http://support.enmasse.com/tera
Edited by: Harmonia 1 minute ago - Reason: forgot support link T_T


The "design a costume" contest deadline is looming! Have you finished your gothic-themed TERA costume design yet? All entries must be received in full no later than Sunday, April 5 at 11:59 PDT.

If your costume design is selected by En Masse and Blue Hole Studios, you will win a prize package including:

• A copy of your costume design for each race/gender combination, including accessories, to be delivered if the item releases in-game;
• Six months of TERA Elite Status;
• One permanent character costume of your choice; and
• One permanent character mount of your choice.

Please follow all of the contest rules we laid out in February, and remember: It is entirely at the discretion of Blue Hole Studio whether or not the winning design appears in TERA.

Get designing, and good luck!
Edited by: Minea less than a minute ago
There was a particularly strange download issue that seemed to pop up after the patch on Tuesday. It sounds like that might have been happening to you. Our guys applied a fix about 20 minutes ago, so this *should* be fixed.

Give it another try for us and keep us in the loop :)
And we are back folks. Get back in game!



We are on the case!
We're working to bring it back up. Hang in there! <3
We've requested the weapon skins but currently there is no ETA (as Zoknahal said).
Updated, thank you everyone. :)

(We'll fix the patch notes text too. Thanks, Venus!)
Our Platform team works incredibly quick. Harmonia did just pass that along to them, so it's quite possible it was fixed right after someone over there saw the error. I'll follow up on it :)

"if you leave off the "open recruitment" checkbox, your guild doesn't show up."

That's a good one to add to the FAQ actually. The idea is, if you don't want any more players, you don't want to be listed anymore. But that likely needs a bit of clarification from our side :P
@pltnmvenus, it sounds like you were able to add and edit your guild listing by navigating to the page directly, is this correct?
Could you see if you could help us by providing more information requested in this thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/Virus-on-Latest-upDate-?page=2

Thank you!
If you can, please include as much information as possible such as screenshots. More information is always helpful! <3
Locking this thread, but leaving up for visibility. If you have feedback on this project, please leave it on the General Discussion forums thread.

Thanks!
Greetings everyone!

We are very pleased to announce a project we have been working on for the last few weeks.

Introducing: The TERA Guild Finder Page!


(I realized that the link is kind of hidden. So here it is: http://guilds.enmasse.com/)

This guild finder is designed to be an easier, constantly alive page for finding a new guild, as well as finding new blood for your guild.

In the past, we have run a few guild fairs. There has been plenty of things we could improve for the in game event, but one thing was received very well, and that was an official guild directory. It is obvious that players want to find a guild that suits their play style, and guilds want to find like minded individuals to join their currently active guild.

We are currently in a "soft launch" stage for this page. That means we are gauging feedback, and making sure everything is working before alerting the player base as a whole. This also means that the guild finder page will slowly be filled by guild masters looking to bolster their ranks, so if you don't see a guild that fits your style right away, give it a few days!

We plan to announce the Guild Finder page to the greater public later this week.

So whether you are looking for a guild, or looking for some great new recruits, we hope the guild finder helps you in your journey throughout the wonderful world of Arborea!

==================================================================

Feedback and Confusion?

Feedback?

We want your feedback. This page was designed with a minimal theme in mind, but that doesn't mean we don't want to make it better! If you feel there should be a feature added or tweaked, please let us know. After all, we want as many players to find this constructive as possible. We will be eagerly awaiting your feedback, positive or negative, in the Guild Finder thread located in the General Discussion forums (that's here).

Confusion?

We want... scratch that... we NEED to know if you are confused by this page in any way. We have not announced this page to the entire TERA community yet so we could be prepared with as much documentation as we feel is required. We don't want our community to be confused in any way, whether you are recruiting or looking for a guild. Please provide any feedback, positive or negative, in the Guild Finder thread located in the General Discussion forums (that's here).

==================================================================

Page Assistance

I Am Recruiting For My Guild!

Excellent! It is extremely easy to submit your guild to the guild finder page. Please note that you must be the Guild Master of your guild to submit your guild to this page.


All data on our guild finder page is roughly 24 hours behind what is available on the live service. If you are a new GM, made changes to your guild size, or changed GMs, please wait up to 24 hours before expecting to add your guild to the guild finder page.

If you have been the GM of a guild older than 24 hours in age, then please follow these instructions to list your guild:

1.) Navigate to the Guild Finder page: http://guilds.enmasse.com/
2.) Click the blue button on the top right stating "+ Add a Guild (GM Only)"
2a.) If you were not signed in already, you will be directed to sign into your En Masse account.
3.) Now that you are signed in, you will be directed to pick a server. Pick the server that your guild is on.
4.) Fill out the details regarding your guild. You are not required to fill out all preferences, but it is encouraged. For more information on how your guild will be found, please look at the "What Do These Preferences Mean" section below.
5.) You may now add your guild to the listing. It should be almost instantly that your guild is listed and can be searched for.

I Am Looking For A Guild!

Wonderful! We have several options that allow you to clarify your search to find a guild suitable to your play style.

The only required preference that you select is the server that you are looking for a guild on.

==================================================================

What Do The Preferences Mean?

Each of the preferences is meant to help you better find a guild, or list your guild for players that play like you!

Level:

This allows you to look for a guild that is specifically looking for either max level players or players of all levels. By selecting "No Preferance" you will be served the entire guild list. If you select "Max Level" you will not see any guilds that have selected "No Preference" or "Any Level".

Play Style:

This allows you to personalize the your guild search. If you do not have a preference, do not click any icons. If you are looking for strictly an RP guild for example you will want to click the "RP" logo once until it has been outlined in blue.

If you want to exclude a play style, click the icon until it has a red X on it. When you click "Find a Guild", you will only have the guilds listed that exclusively match your taste, unless you didn't click anything.

Examples:

No Preferences Selected.



PVE and RP Included.



RP Guilds Excluded.




Guild Size:

Self explanitory. If you are looking for a specific sized guild, choose one from the drop down. If not, click "Any".

Keyword Search:

Guilds, when filling out their guild listed, may choose to put in a languages, and a guild description. The keyword search box will search both the "Language" and "Guild Description" of a guild.

Examples:

If you are looking for a guild that speaks Spanish, you may want to search for the word "Spanish".
Maybe you want a guild that is located in Canada. You could search for "Canada" in the keyword search section.


FAQs

This section will be expanded as more questions are sent to us.

Q:The add a guild button says it's for GM's only. Do I need to send EME a message to apply for the page?

No, the GM actually stands for Guild Master. This was overlooked and should be changed in a future update. Only Guild Masters can list their guild on the Guild Finder.
Could you right click on the TERA.exe and check its properties? Make sure it's signed (it'll have a tab that says digital signature). And could you also tell us where the file was downloaded from - our website, happycloud, fileshare, etc. and how often TERA was played lately?
Greetings everyone!

We are very pleased to announce a project we have been working on for the last few weeks.

Introducing: The TERA Guild Finder Page!


(I realized that the link is kind of hidden. So here it is: http://guilds.enmasse.com/)

This guild finder is designed to be an easier, constantly alive page for finding a new guild, as well as finding new blood for your guild.

In the past, we have run a few guild fairs. There has been plenty of things we could improve for the in game event, but one thing was received very well, and that was an official guild directory. It is obvious that players want to find a guild that suits their play style, and guilds want to find like minded individuals to join their currently active guild.

We are currently in a "soft launch" stage for this page. That means we are gauging feedback, and making sure everything is working before alerting the player base as a whole. This also means that the guild finder page will slowly be filled by guild masters looking to bolster their ranks, so if you don't see a guild that fits your style right away, give it a few days!

We plan to announce the Guild Finder page to the greater public later this week.

So whether you are looking for a guild, or looking for some great new recruits, we hope the guild finder helps you in your journey throughout the wonderful world of Arborea!

==================================================================

Feedback and Confusion?

Feedback?

We want your feedback. This page was designed with a minimal theme in mind, but that doesn't mean we don't want to make it better! If you feel there should be a feature added or tweaked, please let us know. After all, we want as many players to find this constructive as possible. We will be eagerly awaiting your feedback, positive or negative, in the Guild Finder thread located in the General Discussion forums.

Confusion?

We want... scratch that... we NEED to know if you are confused by this page in any way. We have not announced this page to the entire TERA community yet so we could be prepared with as much documentation as we feel is required. We don't want our community to be confused in any way, whether you are recruiting or looking for a guild. Please provide any feedback, positive or negative, in the Guild Finder thread located in the General Discussion forums

==================================================================

Page Assistance

I Am Recruiting For My Guild!

Excellent! It is extremely easy to submit your guild to the guild finder page. Please note that you must be the Guild Master of your guild to submit your guild to this page.


All data on our guild finder page is roughly 24 hours behind what is available on the live service. If you are a new GM, made changes to your guild size, or changed GMs, please wait up to 24 hours before expecting to add your guild to the guild finder page.

If you have been the GM of a guild older than 24 hours in age, then please follow these instructions to list your guild:

1.) Navigate to the Guild Finder page: http://guilds.enmasse.com/
2.) Click the blue button on the top right stating "+ Add a Guild (GM Only)"
2a.) If you were not signed in already, you will be directed to sign into your En Masse account.
3.) Now that you are signed in, you will be directed to pick a server. Pick the server that your guild is on.
4.) Fill out the details regarding your guild. You are not required to fill out all preferences, but it is encouraged. For more information on how your guild will be found, please look at the "What Do These Preferences Mean" section below.
5.) You may now add your guild to the listing. It should be almost instantly that your guild is listed and can be searched for.

I Am Looking For A Guild!

Wonderful! We have several options that allow you to clarify your search to find a guild suitable to your play style.

The only required preference that you select is the server that you are looking for a guild on.

==================================================================

What Do The Preferences Mean?

Each of the preferences is meant to help you better find a guild, or list your guild for players that play like you!

Level:

This allows you to look for a guild that is specifically looking for either max level players or players of all levels. By selecting "No Preferance" you will be served the entire guild list. If you select "Max Level" you will not see any guilds that have selected "No Preference" or "Any Level".

Play Style:

This allows you to personalize the your guild search. If you do not have a preference, do not click any icons. If you are looking for strictly an RP guild for example you will want to click the "RP" logo once until it has been outlined in blue.

If you want to exclude a play style, click the icon until it has a red X on it. When you click "Find a Guild", you will only have the guilds listed that exclusively match your taste, unless you didn't click anything.

Examples:

No Preferences Selected.



PVE and RP Included.



RP Guilds Excluded.




Guild Size:

Self explanitory. If you are looking for a specific sized guild, choose one from the drop down. If not, click "Any".

Keyword Search:

Guilds, when filling out their guild listed, may choose to put in a languages, and a guild description. The keyword search box will search both the "Language" and "Guild Description" of a guild.

Examples:

If you are looking for a guild that speaks Spanish, you may want to search for the word "Spanish".
Maybe you want a guild that is located in Canada. You could search for "Canada" in the keyword search section.


FAQs

This section will be expanded as more questions are sent to us.

Q:The add a guild button says it's for GM's only. Do I need to send EME a message to apply for the page?

No, the GM actually stands for Guild Master. This was overlooked and should be changed in a future update. Only Guild Masters can list their guild on the Guild Finder.
Edited by: Tonka less than a minute ago
Maintenance is complete. Good luck in Dreadspire!
Pinning this thread to aggregate the issues we may be seeing in the new patch, 30.11.02 EN3.

As with the previous patches, we will update this thread for major issues we encounter in the new patch.

Edited by: Minea 1 minute ago
Look at those teeth! Now you know why we offer blood sacrifices to the almighty Skywhale!!

(Moving this to Art & Media subforum. :) )
The most fun video I've watched so far is the one KTERA had on Inven last year. They had two teams compete against each other on the top floors and streamed it. It's always super fun when the people on the team get excited! :D (They have a lot of filler chat though, so the video's really long, but you can probably skip it.)

Video link (For me the best part is Meldia on the 19th floor starting here <3)

As for the patch notes, we can't publish them right now because our websites are under maintenance. :)
While we're waiting for the servers to come back up, why not have some (virtual) breakfast together and chat a bit. :)

What classes are in your Dreadspire team? If you don't have a static/plan yet, what classes do you want to team with for Dreadspire?

(Can't forget the breakfast picture)

I want to work on getting a static for Dreadspire team to try out how far we can go in 1-15 without getting stressed too much. While 16-20 sounds cool, I don't think my Idoneal gear and skill can handle it. xD

Tonka and I've been teaming for RG and playing TERA with friends makes it even more fun! (I have to admit though watching SAO makes me want to join a guild and play a lot more with other people!)
Nuvolebianche's link is to the winners announcement for the dragon mount. :)

And here is the dragonette pet winners: https://gleam.io/I9GaA/tera-dragonette-pet-giveaway

We always announce the Facebook contest winners on Facebook, so be sure to keep an eye on them.
The destined time for the patch notes to be born into this world and share its glorious text is tomorrow morning.
The patch notes will be here tomorrow morning. ^_^
AV is back up, everyone!! <3
ETA is about 20 minutes or so.
Hello everyone,

We will be performing a server maintenance tomorrow morning starting at 6 a.m. PDT.

This patch will include the new instance, Dreadspire, as well as some backend maintenance. The expected downtime is approximately 4 hours.

The following servers will be under maintenance starting at 6 a.m. PDT:

• Mount Tyrannas - PvP
• Lake of Tears - PvP
• Valley of Titans - PvP
• Tempest Reach - PvE
• Ascension Valley - PvE
• Celestial Hills - RP PvE

Q. What time is it in PDT now?: See the top right corner on our Server Status page!
Mikaa on 03/23/2015, 03:10 PM - view
ASUNAAAAAAAAAAAAAAA-CHANNNNNNN

Who gets to be Yui?
Hey all,

We're restarting AV at 3:12 p.m. PDT (5 minutes away from now).
Looking into this now. D:
Hello everyone,

We will be performing a server maintenance tomorrow morning starting at 6 a.m. PDT.

This patch will include the new instance, Dreadspire, as well as some backend maintenance. The expected downtime is approximately 4 hours.

The following servers will be under maintenance starting at 6 a.m. PDT:

• Mount Tyrannas - PvP
• Lake of Tears - PvP
• Valley of Titans - PvP
• Tempest Reach - PvE
• Ascension Valley - PvE
• Celestial Hills - RP PvE

Q. What time is it in PDT now?: See the top right corner on our Server Status page!
Edited by: Minea 13 minutes ago
(Guys, if you have questions on rules or moderation, PM me directly please. Let's keep this thread on topic. Thanks.)
Everyone in the party needs a ticket to access the 16-20 floors of Dreadspire. (It's not an automatic entry once you clear the 15th floor.)

The ticket can drop from the 15 - 19th floor, SCNM, SCHM, and BRHM, and they are tradeable.
Good evening,

We welcome constructive feedback, however, please make sure to keep all comments constructive and free of inflammatory comments or personal attacks.

Also, to clarify, our corporate policy is that no employee will communicate with our players on our behalf without identifying themselves. This is required by law in some parts of the world.


TERA’s newest dungeon introduces a higher level of challenge to the game—20 of them, to be exact! Dreadspire is a level 65, 5-player dungeon designed to push your PvE and puzzle-solving skills to the limit.

Just off the coast of Tempest Reach, the evil jester Montori has distilled the nightmares of the Valkyon Federation’s greatest heroes into physical form, and delights in tormenting those who wish to play his twisted games. Dreadspire contains 20 levels of BAMs and baddies that players must clear to reach the top, with each level that much more difficult than the last. With each challenge his contestants complete, his power grows, as do the rewards he offers to those who survive.

Are you brave enough to play on the biggest stage yet?

How to Enter:

Dreadspire is accessible through instance matching, and also from a dock located at the western edge of Tempest Reach. Entering the main dungeon counts against your dungeon entry limit for the day. Standard accounts can attempt it once per day, and Elites may try twice. (Instance Reset Scrolls can be used for this dungeon.)

But wait, there’s more! Any party can attempt to complete the main dungeon, but only characters with a Dreadspire Top Challenges Ticket can access the upper levels. Pre-built parties of 5 characters (each with their own entry pass), may attempt challenges 16-20 by visiting the Entrance Manager NPC at the Tempest Reach dock. The ticket is a rare drop in Bathysmal Rise (Hard) and Sky Cruiser Endeavor (normal and Hard modes), and from reward chests in challenges 16-20.

There are no daily limits on using a ticket, but you’ll need one every time you enter the upper levels.

One ticket, one ride. No exceptions.

Come on down!

When you’re ready to begin Montori’s challenges, break the red crystal formation in the entrance hall. Your group will be transported to the first challenge, so be ready for action!

The main portion of Dreadspire (challenges 1- 15) is divided into three stages. The first three challenges in each stage are a mix of normal monsters and BAMs you might remember from past dungeons. The fourth challenge is designed to give you a break from the fighting and buff up for the final boss of that stage. And while you might think you know your enemies from previous encounters, they’re far deadlier in the realm of nightmares.

Challenges 16 through 20 are all bosses, all the time. After clearing a stage, you must choose between the prizes in Montori’s Haul (exclusive weapon skins, and a chance at a Top Challenges Ticket), or continuing on to another, more difficult challenge with even greater rewards. Opening a reward chest before completing the 20th challenge will end the dungeon, so be sure you properly weigh your rewards against the risks.

What’s in the Box?

After each bonus stage you can open up Montori’s Haul. The rewards inside these special chests include:

• Discovery Weapons
• Tier 6 Feedstock
• Masterwork Alkahest
• Greater Charms
• Nimistrix Plumes
• Tantibus Scales
• Dyad Niveot Structures
• Timeworn gear
• Weapon skins

As mentioned above, challenges 16 through 19 also have reward chests, but choosing one will end your adventure. Completing the 20th challenge gives you a chance at an Ultimate weapon skin, and Smolder, the black lion mount. There are also a ton of achievements associated with Dreadspire, including a server-first achievement for the first group to complete the 20th challenge.

And because it’s high-end PVE content, Dreadspire will eventually become part of the Crusades! So get your friends together and come on down! Montori can’t wait for you to be his next contestants!













If you have a cosplay page, you can send the link to community@enmasse.com, or tweet it at us :)

Or you can just send us pics, too (though if you do this, be sure to say how you like to be addressed and who is your photographer!). Whatever works for you! :)
Greetings!

Hope everyone is having a great start of the weekend!

Here are the list of discussion topics for this week:

Fixes for “Negotiate” and Alliance & Crafting Shortcut Key Bugs

Q: The malfunctioning “negotiate” button and the shortcut key bug for alliance & crafting are inconvenient. Do you have an update on the bug status?

These bugs will be fixed with the Dreadspire patch next week (3/24). :)

New Cosmetic Outfits

Q: When are the hanbok outfits coming?

The hanbok outfits will become available on Thursday, March 26.

Forced Draw in Kumasylum

Q: Kumasylum isn’t a good experience for some due to the for some due to the forced draw situation. Is there an update on the topic?

In addition to the some recent tweaks from the Fate of Arun patch, we plan to remove the match rewards for draws and increase the HP of kumases with this Tuesday’s Dreadspire patch.

Cutthroat League on PvE Servers

Q: Is there a plan to disable the pacifist option in Cutthroat league on the PvE servers?

Currently there is no plan to disable the pacifist option on PvE servers as having the pacifist option is working as intended on PvE servers.

New Fashion Coupon Armor

Q: Are there new fashion coupon items coming with the next week’s patch?

Yes. We have several armor items and Tonka previewed them during today’s stream, along with the new instance dungeon, Dreadspire, and hanbok.

As for the weapons, we've made the request but currently there is no ETA.

Receiving Incorrect Amount of Unity Stole Package

Q: I participated in the Guilded Age event but received incorrect amount of Unity Stole Package. What do I do?

No worries! Please see this thread on what to do for each case. (It also includes the link to the FAQ in case there are more questions.)

----------------

Previous weeks:

3/13/15
3/6/15
2/27/15
2/20/15
2/13/15
:O!!!!!!

I hope you will be taking pictures! Harmonia would be more than happy to share them on our socials as well!
I'm afraid not, sorry. :(
I'm so confused by this thread, but here is something for you:



Could you contact our team with the following information? We'll get them to you after the verification. :)

Minea on 03/19/2015, 02:33 PM
1. If you believe you qualified but only received some of your packages:

Please submit how many packages you qualified for and how many you received to our Support Team. We will verify the characters and adjust the amount.

2. If you believe you qualified but did not receive any of the packages:

Please submit your qualifying character's name and server to our Support Team. We will verify the characters and adjust the amount.
As much as we appreciate the sentiment, callouts are against the forum rules.

I'll be sure to share your message though. Thank you for being so kind. <3
Greetings!

Tomorrow on Twitch I will be joined by TERA produce "Treeshark"! We will be talking about TERA's next biggest patch, as well as showing off the "Dread Spire". To go along with that, we will also be showing the new Hanbok cosmetics items!

So make sure to join us on our official Twitch channel at 3 p.m. pacific!

As usual, ZMR will be on at 4:30pm pacific. So stick around for some PVP with the community!

-Tonka
Welcome to TERA!

We have Ascension Valley and Tempest Reach as our PvE servers and Celestial Hills as our PvE RP server. :)

Hope to run into you sometime!
Hi Yuzoi,

I took a quick look and verified it's just because you've logged into too many accounts recently. This will reset naturally over time.

The reasons for that error are all listed on the FAQ :)
We too are looking forward to the new community portal. :)

Currently we're waiting to hear back from them to see if they can give us an estimate on when we would be able to see it.

We still won't have the individually uploaded avatars or signatures though.
1. If you believe you qualified but only received some of your packages:

Please submit how many packages you qualified for and how many you received to our Support Team. We will verify the characters and adjust the amount.

2. If you believe you qualified but did not receive any of the packages:

Please submit your qualifying character's name and server to our Support Team. We will verify the characters and adjust the amount.
Woohoo!! Thanks for sharing it here for everyone :*)
I understand that not everyone or every guild will get along, and people will form opinions based on their personal experience, etc.

However, it is just bad form to be doing this in a guild recruitment thread and derail it. AV, plz. D:

Hi Tooizi,

Please follow the steps in this FAQ while you wait for the GMs to respond to your ticket. The GMs will assist you with in-depth technical assistance that cannot be provided here on the the forums.

Harmonia
Hi Tooizi,

That error usually means you have corrupt game files or your computer doesn't meet the requirements to play TERA. Can you try the steps in this FAQ?
Edited by: Harmonia 2 minutes ago
We know MI won't be given out at the end of the season anymore. Aside from that, we don't know yet. :(
Delivery has begun!! :)

Follow the thread for updates :)
Hello, everyone!

Today we will be delivering the Unity Stole Package to the characters that participated and met the requirements for the Guilded Age Event.

---------------------------------------------

Unity Stole Package Delivery Status

We are currently preparing to start the delivery this afternoon.

We will update this thread when we start and as we progress, but we expect the process to take a while due to the high volume of the delivery.


---------------------------------------------

In the Unity Stole Package, you will find the following items:

• Unity Stole (permanent cosmetic item)
• Veteran's Instance Reset Scrolls x 3
• Healing Potion VIII
• Mana Potion VIII

For more details on the Guilded Age event eligibility and the Unity Stole Package, please check out our FAQ page here!
Edited by: Minea 1 minute ago
I don't have an update on this but will let you know when I hear anything. <3
Good morning, night owls and early birds! <3

I have no idea where the guessed statistics came from in the original post, but I do think the discussion is spilling over to less focused topics outside of the NA TERA published by En Masse.

(Currently we have no plans for server changes. Also a reminder that we are all in the TERA community here. Let's try to show more of our friendly and welcoming side. :) )
DeliciousMami on 03/17/2015, 01:22 PM - view
Minea will be twiddling her thumbs in joy when she sees this.


This is, in fact, COMPLETELY TRUE! :)

We've been watching it over and over and can't wait!

*evil cackle*
Gums on 03/17/2015, 10:11 AM - view


for example

"Fine Focused Niveot - Critical Hits do 1.78 times damage when attacking from the rear"

It completely neglects to mention that that what you're hitting must ALSO be Enraged for it to function. It also doesn't specifify what type of enemy these work on. Normal mobs? BAMS? Players?

People are using these not knowing how they work now because the information just isn't shown, so people think that the function of the crystal has also been changed because of it.


Understandable, I suppose using "Typo" was incorrect. Some of the information is lost during the translation process, so that's what we need to fix on the tooltips :)
Hey Cassimiro,

Please check out this FAQ on being unable to receive your account armor e-mail: http://support.enmasse.com/tera/i-didn-t-receive-my-account-armor-code

If you are still unable to resolve the issue with the information included in there, please contact our support with the account you are currently able to sign into. We will be able to help you out :)

You can submit a ticket on this page: http://support.enmasse.com/tickets/submit
We are aware of a few localization text issues with these Niveots, but for the sake of continuity, could you guys help us come up with a list of Niveots that have typos in the text?

I can make sure to pass this along, but I don't want to miss anything :)
We're having a maintenance so I have you all to myself! :D

Happy St. Patrick's Day!



----

I was just informed that the servers are up now (and I was able to log in). We're up about 50 minutes earlier than scheduled. :)
Good morning,

Could you double check the Facebook address you have? Our Facebook page's last posts are: server maintenance, fan cosplay, fanart, Friday weekly stream announcement, Vine video, Thursday maintenance, and the strongbox weekend event announcements, in this order.

I am not exactly sure what mystic problem in battlegrounds you mean, but if it's the thrall of wrath issue, it is getting fixed with this morning patch.

For technical issues including the launcher, please contact our Support team as they provide personalized help, and they will respond as soon as they can.
Greetings.

We've been seeing a lot of great feedback on the new GvG system. We are a ways from reaching a long-term solution on the GvG, but there are steps we’ll need to take in the short-term to take steps towards a resolution. After the server maintenance tomorrow morning (3/17/2015), the following will be implemented.

------------------------------

Accessing Areas Unavailable Through Regular Gameplay

Baldera (and any zone not part of the normal world of TERA) will now be off limits. Your guild will lose half their fame if a member is reported and verified in that area.

This zone does not exist in playable world of TERA, and is only reachable via unconventional methods. Players are also using these zones to escape GvG, as it is not enabled there. Any player verified to be in Baldera will have their guild lose half of their Fame points.

Some points of clarification:

• Support will verify a reported player and whether they are in Baldera. In this report, we will need a timestamp of when the player is in Baldera (please include your time zone). We will verify if the reported player was in Baldera during the time specified. If so, half of the guild's total Fame points at the time of the report process will be removed.

• If the player’s guild does not have any Fame points, or is not in a guild, no action will be taken.

• The following aspects will not have an impact on the decision and will not be taken into consideration: the reason or intention of being in Baldera (or any zone like it), whether the guild is in a GvG or not, or if your character was asked, baited or tricked by another to go there, etc.

TL;DR if we verify that you were in Baldera, your guild will lose half of their total Fame points.

Incremental GvG Decline Penalty

• The incremental decline penalty will be removed. All GvG declines will cost 2% of Fame.

------------------------------

We will keep a close eye on the effect (or lack of) on these changes, and adjust accordingly as we go. We are also working with BHS to achieve a long term solution.

Thanks,
Treeshark
Edited by: Minea 2 minutes ago
Good morning,

This action is using an unintentional bug to gain an advantage and is regarded as so. This will be fixed tomorrow.
I completely understand wanting to get an official stance from EME on this, and I will get that for you as quickly as I can (I need to confer with some other folks here about it).

I do want to clear one thing up, though. If we determine something to be an exploit, then use of that exploit would constitute a violation of the rules. Per the rules of conduct:

"Game exploits: let us know about these instead of exploiting them. If you use TERA’s game mechanics in any way the GMs deem unsportsmanlike or that deviates from the spirit of the game, the GM staff will not only make frownie faces at you, but possibly pursue disciplinary action."
Well this thread blew up over night and not in the form of constructive feedback. I'm locking it. If you have constructive comments, please PM me as a few others already have.
I have no intention of letting the entire spirit of the Crusades be undermined in the first season, so to speak. The system is not perfect, but I've been monitoring the number of ways that are being used to bypass the rules. Whether on the forums, in the game, or talking to players actively involved in GvG, I've been trying to figure out why players are doing it in hopes of trying to solve the greater problem - why players that purposefully join a pvp league do not want to fight and actively go to the greatest lengths to avoid it - and I don't have an answer.

So yes, this means we'll have to place stricter rules on what can be done and what can't. At this time I can't say what yet, since we still need to make sure they are fair to all players, but I will follow up early next week with the details. Stay tuned.

Either way should work. Just make sure to include the main account's information please. :)

(Also just in case you haven't checked the junk mail, sometimes it gets filtered... Please make sure communications at communications.enmasse.com is included in the safe list.)
If you used the AOL email address, please try inputting a different email address since you are not able to receive anything there. (But do include your main account's information in the ticket please)
I recommend selecting the description of the issue you're experiencing from the dropdown menu. You should be able to reach our team. :)

1. Go to http://support.enmasse.com/tickets/submit
2. Click on "contact support" at the bottom of the page's body text under "Contact Support" (Right after the paragraph on 'User Authentication Failed')
3. Select TERA > I can't log into my account > I did not receive the account armor email, or the code is not working.

After you select the above choices and click on "Submit a ticket", you should see the following without logging into your account:

This has been completed. Thank you.
Hello all,

We will be restarting our instance servers at 6:30 p.m. PDT. This includes all instanced areas such as dungeons, party matching and battlegrounds.

Instance Server Restart at 6:30 p.m. PDT.

The open world will remain available. Thank you for your patience.

(What time is it in PDT? Click here!)
Do you have the ticket number of the original support ticket that you sent in? It should not have been a month without any reply. I apologize if it fell through the cracks for reason. Please send me the ticket number and I'll pass it to the CS team to check it out.
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