TERA Online dev tracker
Toggle all posts - All devs - Exclude moderators - Aliila (Associate Producer) (profile) - Araya (Customer support MGR) (profile) - BatGirl (PR Manager) (profile) - Burble ( Security Specialist) (profile) - Cade (GM) (profile) - Chager (Producer) (profile) - CobaltDragon (CS Specialist) (profile) - Halrath (Community moderator) (profile) - Harmonia (CS Specialist) (profile) - Immascarybunny (CS Specialist) (profile) - Kawika (Lead writer) (profile) - knoxxer (Senior Producer) (profile) - LongClaw (Publishing VP) (profile) - MerryAgony (Customer support MGR) (profile) - Minea (Community Manager) (profile) - Pwnyx (Web director) (profile) - Scapes (Digital marketing MGR) (profile) - SingleBear (Lead QA) (profile) - Solomon (Director, CS) (profile) - SupportGuru (Director, CS) (profile) - Tonka (Content specialist) (profile) - Treeshark (Associate producer) (profile) - VelikaNightWatch (Community moderator) (profile) - Wallypark (Technical producer) (profile) - Xariel (CS Supervisor) (profile) - Yurian (Community moderator) (profile)


The time has come! Stock up on those strongbox keys, because you're about to experience a strongbox jackpot weekend!

Beginning on Thursday, May 29 (after maintenance) and continuing until after maintenance on Tuesday, June 3, every locked strongbox you open gives you a chance to win 1,000 extensive alkahest. This cornucopia of enchantment applies to the following items:

• Locked Krysteel Strongbox
• Locked Linsteel Strongbox
• Locked Norsteel Strongbox
• Locked Shadsteel Strongbox
• Locked Extensive Strongbox
• Locked Spellbound Strongbox
• Locked Strongbox
• Locked Pocket Pet Strongbox

Don't have enought strongbox keys? Drop by Valkyon Outfitters and Valkyon Outfitters Online to stock up, or save in stacks of 10, 20, or 50!
Sorry for the late reply.

The BG matching change in the Reaper Patch notes will be reverted during maintenance on Thursday. Hopefully this will solve a lot of these queuing issues.

In the meantime, I'm locking this thread!
Actions for an account are reviewed on a case by case basis. The reality is we permanently ban more botters daily than those that receive less of a punishment. We can always do more. I would continue to encourage you to report or submit a ticket to support. While we may not catch them immediately we will eventually.
Edited by: Solomon 7 months ago
Live chat is up. I just tested and got through without issue in chrome. You do have to enable pop ups for chat to work though.
This week's maintenance is moved to Thursday, we'll have the post up with the hours later today.
(Moving to Off-Topic as its focus is not TERA.)
For personalized technical help, please contact our Support Team with the diag report. This will help the team identify the cause.
I think it's time to lock the thread as it's now a repeated discussion between two users on the definition. I haven't seen everyone agree on the definition of "p2w", and I don't think it will happen today either.
Please make sure to direct the appropriate praise to the MIGHTY SKY WHALE.
T2Needles on 05/27/2014, 03:54 PM - view
The official statement from Treeshark said that T15 and dungeons will be coming this Summer. so sometime in a few months from now.

Yep, sometime in summer.
Happy Friday!

Today, Minea and Harmonia will be joining me on an adventure through "Minea's" Core Normal Mode. We are going to try and 3 man it, so it should be a bit silly as you may have come to expect! We will be stationed from Celestial Hills this week as well.

Immediately following the stream we will be streaming some more ZMR at 4:30pm. ZMR Closed Beta begins on May 27th, so make sure you have signed up on PlayZMR.com!

See you at 3p.m. Pacific on our official twitch channel!

-Tonka
Mr1ply on 05/23/2014, 09:04 AM - view
ya this...as in not in the middle of the day/afternoon.


The last BAM spawn happened for like... 9 hours on a Saturday. :\
#gottagetcarriedsomehow
Quit ur jub obvs
You can have multiple accounts. You can play them both at the same time as long as you are not using a script/macro to control them.

You should be good to go now. Locking this thread.
CelestialWyrm on 05/22/2014, 10:30 PM - view
I think enough people have been lazer'd by Meldita. LOL

Not possible. Meldita <3 4evar. ^__________________^

We'll have another one sometime in summer.


Halp...
We are currently having issues with Valkyon Outfitters and Valkyon Outfitters Online not displaying the available items or EMP balance. Currently items are not purchasable.

We're working on this and will share more information as it becomes available.
Edited by: Minea 7 months ago - Reason: Resolved
Tonka's tanking as a lancer, Harmonia is a slayer, and I'm healing as a mystic. :)
Please contact our Support team. It may be that the character name was misspelled, and we can look into it if that's not the case.

(Also Ein is correct, there is no need for the sender or the recipient to be elite.)
(Stay civil. No more warning will be given.)
Closing this already-derailed topic.

Constructive thoughts and feedback are always welcome, but please note that following the forum rules is a requirement to use the forums. Thanks.
My boy! We must help my boy!
Pl3x on 05/22/2014, 09:07 AM - view
I know where suggestions go. However, no one ever reads that forum, so I posted it here to get exposure before a GM moves it to its proper spot. ;)




Please please please don't do this.
Is this your first time playing the current version of the game (26.04.03.EN5 - can you check if you're running this version)?

Are you closing the launcher before you enter the game?



Inner armor has finally arrived!

Starting today, you can pick up whatever inner armor suits you best! Five different styles to choose from, each granting its own particular bonuses:

• Intimates—Power
• Delicates—HP
• Briefs—Crit Rate
• Bodywear—Endurance
• Smallclothes—MP regeneration

Want to look as good as you feel? Stop by Valkyon Outfitters and Valkyon Outfitters Online for inner armor lootboxes, guaranteed to contain five federation bills, plus a chance to pick up the hottest styles of inner armor or other great loot:

• Pumped Box of Inner Armor (may contain silk or satin intimates)
• Relentless Box of Inner Armor (may contain silk or satin delicates)
• Unyielding Box of Inner Armor (may contain silk or satin briefs)
• Grounded Box of Inner Armor (may contain silk or satin bodywear) (temporarily removed until 5/29 to fix an incorrect item issue)
• Infused Box of Inner Armor (may contain silk or satin smallclothes)

Just looking for the “function,” but couldn’t care less about the “form?” You can get inner armor as random drops in Balder’s Temple (solo) and the solo Alliance Vaults.

It’s time to go shopping for inner armor. Stop by Valkyon Outfitters and Valkyon Outfitters Online right now!
Edited by: Minea 7 months ago - Reason: Grounded Box of Inner Armor (may contain silk or satin bodywear) (temporarily removed until 5/29 to fix an incorrect item issue)
Looking into it, thanks for letting us know.

update: Correct, that box had the wrong item. It's been taken down until further notice.
Edited by: Treeshark 7 months ago - Reason: 11:29am
Grounded Box of Inner Armor is temporarily removed until 5/29 to fix an incorrect item issue).

Original post is updated to include the information.
I would also recommend trying the repair function on the launcher.
(Moving to the appropriate section)

I agree that our forums could use some work, we're always thinking of ways to improve them. One of the reasons why it has limited functions is that we are not using an out-of-the-box forum system. :)
I'm not aware of any plans for this, I'm afraid.

The original voices would be Korean voices, btw. ^_^;;
Could you guys do us a favor and get the diag report and trace route to our Support Team? It will be very helpful for us to investigate what needs looking into!
FYI for those visiting the thread repeatedly: I'm changing the first post with the most current backlog and response times to keep everyone up to speed.
Edited by: Solomon 7 months ago
We had to extend the maintenance but it should be up shortly.
We had to extend the maintenance but we're working on bringing them back up shortly.
Veremisia on 05/20/2014, 10:23 AM - view
Got a few questions...nothing too serious.

1. Are you going to update the forums so that actually doesn't show a blank field next to my character's race, where there's supposed to be "Reaper"?

2. There's a small, graphical mistake in raid groups. Reapers get the "cannon" icon when shown in a raid group. It's the icon you get once you enter a cannon. Is this going to get fixed? It's weird that no one noticed that yet.

As said, nothing too serious. But nice to know either way.

Both are known issues but I don't have an eta.
Servers are back up and folks are in. :)

If you are having an issue with connecting to the servers, please try exiting completely out of the launcher and restarting. Thank you for your patience.
Servers are back up and folks are in. :)

If you are having an issue with connecting to the servers, please try exiting completely out of the launcher and restarting. Thank you for your patience.
It seems like we've found the cause (Skype) of the issue and a solution (bind a key to mute). Thanks for being helpful! <3

(Moving to Off-Topic section as its focus isn't TERA.)
Pakapi on 05/20/2014, 10:51 AM - view
I'm trying to connect and I can log in but the launcher said it found a update and I dont had enough disk space and I had 777Gb free in my disk

Try restarting the launcher and running TERA as an administrator.

If this doesn't resolve the issue, please contact our Support Team for personalized technical help.
Check the patch notes for the changes during the maintenance.
(Moving to Languages section)
http://tera.enmasse.com/news/patch-notes/patch-260403a

We worked on backend maintenance and updates in addition, as stated in the maintenance thread.
(Moving this to Off-Topic)
You can either make your comment constructive and free of personal attacks against others, or you can stop posting.

If you don't like something, try explaining why and give constructive suggestions on how to improve it, not call other people names.

Remember, following the forum rules is NOT an option. It's a requirement.
We've been keeping up with every single comment in this thread. There is not much to say as of right now as we are still figuring out what the viable options are. We will share more information once we have them though, possibly next week.

(Please continue to be share constructive feedback, but please stay on topic and focus on suggestions. Thanks.)
teraficterable on 05/18/2014, 07:07 PM - view
ok.... well... i can understand that.... but what about on going tickets?
one of the reb. was having back and force talk for couple of times and stop responding.....
what's that about??......


I would first look at your "My Tickets" and make sure you haven't received an update from the GM. If the last update on the ticket was from you and not a GM then that means the ticket is in our queue, we haven't forgot about it, but it is taking time with the backlog of tickets. Sometimes your issue could take much longer to process, or requires the GM to get answers from another department before being able to give you a definitive answer.
FuryUnknown on 05/19/2014, 02:15 AM - view
Is there a maximum response time where we might want to worry?

I'm guessing 72 hours is an average so would making a second petition after one week be reasonable?

I've had a petition glitch out in the past and not get through, in turn making me send in a duplicate pointing to the petition in question, so that's why I ask.


No, there is no maximum response time. As long as you were the last one to reply to your ticket then your ticket is in our queue and waiting for a response from a GM. If you initially submitted a ticket and haven't seen a reply yet this is because the backlog of tickets (as of 7:00am today) is around 1000, and roughly 72 wait time. Hang in there, and we will get to it.
It's still PDT.
Did you previously make any edits to your hosts file for TERA? If so, you will need to remove them as the IP we gave out previously is no longer accessible. Here are steps for doing so.


1. Click on the Start or Windows icon and type in "Notepad". Do not press enter.
2. Right click on your Notepad icon and click "Run as Admin"
3. Navigate to the HOST file directory: c:\Windows\System32\drivers\etc
4. Open the "hosts" file
5. Remove any lines that are currently in the "hosts" file for "patch.tera.enmasse-game.com".
6. Save this file.
7. Restart the launcher.
Edited by: Solomon 7 months ago
Veristhiel on 05/19/2014, 07:55 AM - view
This is funny because when I have a problem I send in every single detail, like exact time, date, what exactly happened. etc and the first response I get on the ticket is "please tell us when this happened".... XD

-Does the ticket type (purchase, item problems, player reports, etc) have any preference order, or do they just get done in the order they are submitted?


If you are sending the correct details on the ticket and then you get a blanket response such as "Tell us when this happened", please PM me the ticket numbers. I'll make sure that is corrected. One of the things we stress here is not how fast we get tickets in and out of the queue but how accurate we are with our replies. Mistakes happen, but it should not be the norm.

Ticket type can sometimes take precedent but generally speaking we handle them in the order that they were received. For example: if there is a major issue impacting the game we will focus some of the GMs to handle those directly, and the rest will focus on the normal ticket flow.
Edited by: Solomon 7 months ago
We are getting a quite a few questions asking if we will transfer soulbound items between two characters. This is expected with so many new Reapers, and with this influx I wanted to clarify our answer to this question.

We do not transfer soulbound items between two characters. Each character is required to obtain the items. This includes costumes, skins, mounts, or other character soulbound items. This is also the case if you delete a character with those items soulbound to it. The items will remain soulbound to that deleted character. We can restore the character, but not transfer the items.

This is outlined in our FAQs. Feel free to discuss it here, but if you've recently contacted support requesting a transfer of character bound items you should expect this response from the support team.
Edited by: Solomon 7 months ago
Somniare on 05/19/2014, 01:39 PM - view
So they should change the costumes from soulbound to unbound upon character deletion?

Solomon, thanks for making this sticky. Can you clarify on race change? Is this still the same policy or will an exception be made?


We will replace items for a race change because you are not changing characters as long as the race you are changing to has an equivalent counterpart. For example: Elins have more items than other characters and some of those items don't have an equivalent counterparts on other races. For these requests, you need to submit a ticket with the character name, server name, and items you would like changed.
For now....

We have a sticky thread discussing this very topic here. http://tera-forums.enmasse.com/forums/general-discussion/topics/Transition-of-Remodeling-System-in-TERA

Locking this one.


The Power Hour is back! This week, from Monday, May 19 to Sunday, May 25, you can earn double credits in Champion’s Skyring.

On Monday, Wednesday, Friday, and Sunday evenings, just participate in Champions’ Skyring between the hours of 5 p.m. and 10 p.m. PDT, and you’ll earn double credits. It’s that easy!

We feature a different battleground in the Power Hour each week, so make sure to check our announcements for the upcoming schedule!
10:13 a.m. PDT update: We had to extend the maintenance but we're working on bringing them back up shortly.

------------------------------------------------------------------------------------

Hello everyone,

For tomorrow's weekly maintenance, we have extended hours. We will be fixing warrior/lancer's missing resolve bar and enabling level 49 or lower character to open the Supply Crates, as well as performing some backend work.

There will be an all-server maintenance on Tuesday, May 20, lasting from 2 a.m. to 9 a.m. PDT.

All servers will be under maintenance at 2 a.m. PDT on Tuesday, May 20.

  • Mount Tyrannas - PvP
  • Lake of Tears - PvP
  • Valley of Titans - PvP
  • Tempest Reach - PvE
  • Ascension Valley - PvE
  • Celestial Hills - RP PvE

The Valkyon Outfitters and Valkyon Outfitters Online will be unavailable during the maintenance.

The following services may be interrupted during the maintenance hours:
- Forums
- TERA websites
- Support site
- Account settings

For real-time server status, please refer to the Server Status page. Thank you for your patience.
Edited by: Minea 7 months ago - Reason: 10:13 a.m. PDT update: We had to extend the maintenance but we're working on bringing them back up shortly.
10:36 a.m. PDT: Servers are back up and folks are in. :)

If you are having an issue with connecting to the servers, please try exiting completely out of the launcher and restarting. Thank you for your patience.

----------------------------

- The missing resolve bar for warriors/lancers issue will be fixed after the maintenance tomorrow.
- The supply crates will become openable to characters up to level 49.

Please note that we have an extended maintenance hours tomorrow morning, along with the Valkyon Outfitters & Valkyon Outfitters Online maintenance from 2 a.m. - 9 a.m. PDT.

For more details, please see the maintenance announcement.
Edited by: Minea 7 months ago - Reason: 10:36 a.m. PDT: Servers are back up
Investigating this right now, I'll update you guys when I have more information.

Update: We currently have our network team looking into this, thank you for your patience!

Updated again: Server is back online!
Edited by: Xariel 7 months ago
Locking this. Let's keep it to one thread please!
Sorry, no idea why that happened. If anyone else notices anything, please let me know. I'll fix it before the fair starts :)


The guild fair is almost here!

Are you looking to join your first guild? Maybe you’re just looking for a guild more tailored to your interests? This Saturday, May 17, from 1 p.m. to 4 p.m. PDT come out to the abandoned outpost on the Island of Dawn. Plenty of guilds will be recruiting players new and old to join their ranks!

If you can’t attend the event, make sure to check out our official guild list posted on our forums. You may still find a guild that suits you.

Note for participating guilds:

Please ensure your guild representatives are on your server and ready at least 15 minutes prior to the event. Each guild participating in this event should have received a confirmation e-mail. Use the map below and the group number for your guild in the guild fair group number thread on our forums to find where your guild representatives should be located on the day of the fair signs will also mark the reserved location for each guild.

If your guild did not send in an application to the fair, you can still participate: Just set up in the section listed as “E.”



See you on Saturday!
Greetings!

If your guild is attending the guild fair, and is listed in the Official Spring Guild Fair List then you have been assigned a location in which your guild should setup (Listed below).

In order to keep this event as organized as possible for the players, and the guild leadership, please try your best to stick to the section assigned to you.

The image detailing where you should be at will be shared later today. There are 4 assigned group areas and one overflow area. If you submitted your team late, you do not have an official spot in the guild fair, but you may setup in the overflow section.

Edited by: Tonka 7 months ago
Ascension Valley

Guilds Assigned to Section 1

Initium Novum [NA West]
Forbidden [NA]
Nemesis [NA + International]
Irevaia [Primarily NA]
Nothing Vulgar [Everywhere]
Eterna [NA East]
Night Parade of a Hundred Demons [NA East]
Echelon [US West]
Muffins [US]
The Secret Society [Canada]
Sector Seven [NA, AUS, EU, Singapore]
Vitality [NA]
Dragon Rouge [Argentina]
Laughing Demon [NA West]
Infamous [NA]

Guilds Assigned to Section 2

Susuwatari [NA]
TheKings [NA West]
Belfalas [NA]
The Fallen Legion [NA]
Zephyr [NA]
NYC Kiss [NA]
Darkness Inc [US East]
Frost Pheonix Order [NA]
Shadow of Legends [International]
Illuminati Knights [NA East]
Dragon Rouge [Argentina]
The League of Assasins [NA]
Vigilant [NA East]
Pantheon Legion [US Central]
Flying Meat Reverse Tomahawk [US West]
Umbra Peccatorum [NA]

Guilds Assigned to Section 3

Legion of Elleon [NA]
Demonic Domination [NA]
S A O [NA, AUS]
Cloudnine [NA]
Harmonic [NA]
Altheos [NA]
Guardians of the Light [NA East]
HeavenandEarth [NA]
The League [NA]
Devotion [NA Midwest]
Guild Medevil [Central US]
Caballeros Templarios [International]
Crestfallen
Legion del Caos [Central/South America]
Progenitor [International]
Havoc [Canada US]

Guilds Assigned to Section 4

Umbra Lunae [NA]
Renascence [BR]
Tyrant [West/East Europe]
Secret Society [Canada]
Valkyne [US West]
Bound By Fate
Legion del Fenix [South America]
Latinos [South America]
Astral [International]
Maulight [Latin America]
Debauchery Teaparty [NA]
Kuchizuke [Latin America]
Borealis [NA East Coast]
Afterglow [EU and U.S. east coast]
Edited by: Tonka 7 months ago
Celestial hills

Guilds Assigned to Section 1

Homebound [NA West]
Fenrir Knights [US East]
Blank Space [NA East]
Adamantium [NA East]
The Surge [NA]
Jesters [NA]
The Black Dragons [US West, BR]
Euphora [US East]
Shadowforce [Latin America]
Fluffy Tails [NA]
Ignis [NA]
Itty Bitty Kitty Committee [US]
Sloth [NA]
Untamed Souls [NA East/West]
Guardians of Pora Elinu [NA, EU]
Omniscient [EU]
Tiny assasins [NA]
Northern Winds [NA]



Guilds Assigned to Section 2

Needless [NA]
Teras Twerk Team[US East]
Adorabus Crusaders [US East]
Dead Mouse [US Mountain & West]
Ayakashi [International]
The Waffle Squad [NA]
Safe Haven [NA West]
West Wind Whisper
Iratus[NA]
Messorem Coalition [NA]
Anjos do Brasil [BR]
Raven [NA, AUS]
Dark Prophets [NA]
Little Busters [U.S.]
Sky Strike [North America]
Onyx [U.S. and Canada]

Guilds Assigned to Section 3

Soulfyre [NA West]
Desire [NA, EU]
Clensing Flame [East EU / Siberia]
Champions Of Games [NA]
Swiper The Fox [NA West]
Heaven And Hell [NA]
Elite [US East]
Valkyrie Profile
Inn of the Last Home [NA East]
The Empyrean Divine
Novellus [NA]
Amaranthine Sodality [NA Central/West]
Eternal Hysteria
Black Dawn Society [International]
Royal Cupcakes [NA]
Shadow Strike [NA East]
Nocte Luxuria [AUS]
Mytharria [NA, AUS]


Guilds Assigned to Section 4

The Arete [NA]
Lightning Foxes [US East]
Angel Beats
Latin Hollow [Latin America+Spain]
Godsend [NA, International]
Moneymakas [NA East, UK]
Beautiful Heart [USA]
Forbidden [USA]
Clensing Flame [EU, NA]
Sad Mask Privateer and Trade Co [US East/Central]
Dark Matter [NA West]
The Loli Vampire Bund [NA]
Moonlight Demons [EU]
Finding Valor [NA]
Yummylicious [US Central]
Sanctus [NA]
Finding Valor [NA]
Edited by: Tonka 7 months ago
Mount Tyrannas

Guilds Assigned to Section 1

Phoenix Rising [International]
Army of Elin
Threat to Society [NA East]
Ideal [NA East]
Fatal Pulse [US]
Embrew [NA]
Blades of Time [NA]
Mithril [Central, East]
Inferno [NA West]
Enixus [Canada, US]

Guilds Assigned to Section 2

Fierce [NA]
Solunar [NA]
Absurdity [US, UK]
Exotic [Northern Europe, NA]
Enmity [NA & AUS]
Touch Fluffy Tail
Vengeful [International]
King of P K [NA West]
Cute [NA, International]
Exiled Brothers [BR]

Guilds Assigned to Section 3

Elin Protection Services
Censored [NA Central]
Red Eagle [AUS]
Fireeagle [BR]
H Y D R A [NA, EU]
Beck’s Privateers [International]
Immortal Knights [International]
Doki Doki [NA West]
Fairy Tail [NA]


Guilds Assigned to Section 4


Raindrop [NA]
Allusion [NA]
Lolicon [NA East]
Cupcake [BR]
Knighthood [NA]
Good Fight [NA]
Blacklist [NA East]
Exiled Legends [NA]
Orden Del Temple
The Struggle [East Coast and South]
Edited by: Tonka 7 months ago
Tempest Reach

Guilds Assigned to Section 1

After Ages [International]
Cat Walk
Brotherhood of Harth [US West]
Elins Master Race
Shake your bun bun [NA]
Sucka Punch [NA]
Joint Fighter Wing [NA East]
Castanic Brotherhood [NA East]
Angelic Exiles [NA East]
Lunarsky [NA East]
Trinity Soul [NA West/Midwest]
Mana [NA West]
Starscape [NA]
Elin Crusaders [NA East/West]
Elinu no Kishi [NA]

Guilds Assigned to Section 2

Legion of Karas [Latin/North America]
Moist [NA]
Nightmares [U.S. Timezones]
Pineapple Hurricane [North America]
Vocaloids [U.S. and Canada]
Lethal Shadows [International]
Listed [Any]
Dancing Knights [NA]
This Game Is Too Hard [NA]
Wild Wolves [US, EU, AUS]
Impact Blue
Circle of Tiger Power [GMT/BST & US UTC]
Neo Persona Collective [NA]
Protocol [US West]

Guilds Assigned to Section 3

Story Time [NA East]
Critical [US East]
Flat Is Not Justice [NA]
Mist Born [NA]
White Damage [NA]
Vegas [International]
Hellfire Warriors [US East]
Prism [NA]
Ita Vanguard [EU]
Plusten
Real Virtuality [Ukraine]
Naturals Election [NA East]
Brazilian [BR]
Free Style [Spain, Hispanic America]

Guilds Assigned to Section 4

House of Hos [NA East]
Honey Baked Ham [US East-West]
Le Happy Merchants [NA]
Reminisce [US West]
Zealot Gaming [International]
Team Mayhem
Real Virtuality [Ukraine]
Firefly [NA]
May Die [Latin America]
Touch Fluffy Tails [NA]
Cruel [NA West]
Get Rekt [NA East, EU Central]
El Vendetta [NA East/Central]
Liquid [NA]
Bladesymphonium [NA]
Nerd Squad Delta [NA-SW]
Edited by: Tonka 7 months ago
Lake of Tears

Guilds Assigned to Section 1

Cookiez [NA & EU]
Kim Jung Un [Canada, Korea, US]
Bunnyland [International]
Aoba [NA East]
Catsumi [NA, UK]
Amirit [NA]
Apathetic [NA]
Log Horizon [US West]

Guilds Assigned to Section 2

Tea Time [NA]
Wrath [NA]
Pandora [NA]
Obsidian Council [NA East]
Twilight Brigade [NA East]
Rain [USA]

Valley of Titans

Guilds Assigned to Section 1

The Devan Deviants [NA]
Eternal Vortex [Latin America]
Catalyst [US East]
All Over You [US]
Panda Hut Express [NA, AUS]
Terafying [NA East]
Ascension Warband [Central America]
April Rhain [ US West]
Ursus [NA East]

Guilds Assigned to Section 2

Joker Empire [BR]
FirstWorldProblems [NA East]
Get Good [NA]
Clarity [US]
Panda Power [NA East]
Shurtugal [NA]
Esprit de Corps [NA]
Hyrrokkin [NA]
Vaettir [Midwest US and Canada]
Edited by: Tonka 7 months ago
Tutturu on 05/16/2014, 09:28 AM - view
&gt;submit the usual guild description we've used since betas
&gt;Tonka writes his own and calls us a troll guild

Well played.


Your restrictions are pretty far out. I'll put a link in to the restrictions that you linked. Also "Holding hands for procreation" is not a game focus... lol
Hey Everyone,

This week we will continue our adventures on the brand new Reaper class! I'm a pretty slow leveler, but we will continue on our reaper. We will also chat about whats going on this week in the Guild Fair.

Make sure to stop by! Who knows, you may even win something awesome for your reaper! As usual, we will be live at 3:00pm Pacific on our official Twitch channel! Don't forget to be signed into your Twitch account and following the channel for a chance to win some prizes!

Immediately following the stream we will be streaming some more ZMR at 4:30pm, so come on by and you could win some ZMR beta keys!

-Tonka
MegaMouseGW on 05/16/2014, 11:13 AM - view
Solomon is a nice guy. He has helped me in the past.


Aww thanks! In regards to the thread, it doesn't look like any NF PVE items were sent or received. I believe this is a mistake. Locking the thread.
Date: 5/30/2014
Time: 1pm Pacific
Backlog of Tickets: 330
Estimated Response Time for Submit a Ticket: 40-50 hours. If you are an elite or a founders member; the live chat wait times are non-existent during our chat hours of operation between noon and 8pm pacific (Tuesday - Saturday).

As a reminder make sure you provide as much detail in your tickets so that we don't have to respond with "we need more information." You can always update your tickets you've submitted by going to the support page and click on "My Tickets." You also do not need to submit multiple tickets as that will only add to the queue.
Edited by: Solomon 6 months ago
Did you edit your hosts file a while back to connect to TERA? If so you need to remove that line item. Here are those steps.

1. Click on the Start or Windows icon and type in "Notepad". Do not press enter.
2. Right click on your Notepad icon and click "Run as Admin"
3. Navigate to the HOST file directory: c:\Windows\System32\drivers\etc
4. Open the "hosts" file
5. Remove any lines that are currently in the "hosts" file for "patch.tera.enmasse-game.com".
6. Save this file.
7. Restart the launcher.
I'm sorry we haven't been able to help resolve your issue yet. Our Support Team does the best to respond as quickly as possible, but this is one of the biggest patches we've had after the launch of the game. Therefore the team is slammed right now, meaning the turnaround time is longer than usual, up to several days from usually a day or so.

If you've already tried all of the steps suggested in our FAQ page and they don't resolve the issue, there is no need to re-submit a ticket. If you haven't included the diag report and trace route on your ticket though, please do so as that helps immensely!


(I know you're frustrated, but we want to get everyone into the game too. Please remember to follow the forum rules on goodbye content.)
(Keep the tone of the discussion neutral instead of making things personal please. Texts can be difficult to read the nuances on the internet, stick to what the person is strictly saying, not what you think the other person is saying. This is a warning to you two.)


Welcome back! Always good to see an old player returning.
Hmm. We already have level up reward event going to give an incentive to level, along with the rest xp from logging out in towns/cities and available xp boost tokens or elite boosts, I don't think leveling is an issue right now. If you've a tank/healer class that needs gearing up for leveling up to the end, right now would be a great time!
Your concerns about the remodeling system removal was noted before the reaper patch hit, and continues now. However, our choices were also very limited, the future designs of TERA are being developed with this system being removed. Keeping it in our version would hinder future content and create a messy experience for you.

In April, we held a costuming event, that was run in other regions so far. The feedback we received from our community was that there was a lack of choice and permanent options, and that the methods of obtaining coupons were unclear and not ideal. The feedback meant that this event is not the best option to distribute the costume versions of the templates that you want.

With this feedback in mind, we are currently exploring options with Bluehole Studio to find the best way to get these costumes in your hands. When we finalize on an idea, and how to do it, we will communicate with you to get more feedback. We are reading your comments and taking in the feedback.

Considering these elements, please share your thoughts on how we can make improvements and the ways you'd like to see for the remodeling methods/options. As always keep the comments constructive and work with us so that we can provide the best possible experience today and in the future for TERA. Thank you.

-------

5/30 Update

Hey all,

Thank you for your feedback and for your patience while we continued to explore and discuss the available options for us. We know a lot of folks wanted the remodeling system back or have a mix-and-match style system, which I’m afraid we are unable to provide. However, we will be reintroducing the costume event this summer with many improvements based on the community feedback.

First, we are going to re-use the old coupons from the event. Which coupons we use is still being decided, so don’t throw them away just yet. Don’t use these coupons in the meantime either because…

Second, we will make as many permanent versions of the event costumes as possible. We will also refresh the costumes that you can obtain from the coupon as much as possible, keeping up with the latest ones that we get.

Third, the cost and method of obtaining coupons will change. Having the cost so high last time was not a good experience, so the prices of all the costumes event the future permanent ones will be lowered. We also want these coupons to be made available to all players regardless of level, but it won’t just be handed out either.

We are still thinking about and experimenting with distributions methods, so we’re not ready to say how just yet. However, I think what is said above will give you a good overview of our goals for this. We appreciate your feedback and will continue to monitor this thread for constructive discussion.

-------

6/17 Update

The improved coupon event will be included in the new instances patch.

-------

7/1 Update

We plan to make the costume tokens available for completing some of the instances through Instance Matching System, battlegrounds (Fraywind and Champion's Skyring) and hunting BAM's. (This will be included in the instance patch on 7/8.)
Edited by: Minea 5 months ago - Reason: 7/1 update
Minea on 05/16/2014, 12:29 PM
Your concerns about the remodeling system removal was noted before the reaper patch hit, and continues now. However, our choices were also very limited, the future designs of TERA are being developed with this system being removed. Keeping it in our version would hinder future content and create a messy experience for you.

In April, we held a costuming event, that was run in other regions so far. The feedback we received from our community was that there was a lack of choice and permanent options, and that the methods of obtaining coupons were unclear and not ideal. The feedback meant that this event is not the best option to distribute the costume versions of the templates that you want.

With this feedback in mind, we are currently exploring options with Bluehole Studio to find the best way to get these costumes in your hands. When we finalize on an idea, and how to do it, we will communicate with you to get more feedback. We are reading your comments and taking in the feedback.

Considering these elements, please share your thoughts on how we can make improvements and the ways you'd like to see for the remodeling methods/options. As always keep the comments constructive and work with us so that we can provide the best possible experience today and in the future for TERA. Thank you.

Redirecting to the pinned feedback thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/Transition-of-Remodeling-System-in-TERA
Some things to keep in mind:

- We are not able to get the old system back or give a system that has individualized remodeling option as it used to.
The missing resolve bar issue will be fixed after next week's maintenance.
A lot of these have been mentioned in the known issues thread where we've been monitoring: http://tera-forums.enmasse.com/forums/general-discussion/topics/Reaper-Patch-Known-Issues

1. The Tuesday maintenance fixed some of the known issues which were communicated through our patch notes. The missing resolve bar issue will be fixed on this coming Tuesday after the maintenance. We just verified the fix from a build we received.

2. I saw this in the pinned thread too, it is to prevent exploiting the supply crates by recreating a new reaper character over and over again.

3. Production Points are capped per server. You need to log into the server to start generating though, so if you haven't logged into a specific server yet, please do so.

4. I do think there are different opinions and positives about having BoP as well as BoE. Some people like being able to have the items that are exclusive to the folks who have experienced the content.

5. What do you mean about the eyes? I see the red/blue eye set available. Please see the pinned thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/Transition-of-Remodeling-System-in-TERA

6. TERA doesn't gate game contents but provide cosmetics, conveniences and shortcuts, which can be obtained through in-game broker from others.
There were no changes made to the cost of crafting in this morning's maintenance. If you can tell us what was the cost for a certain item before today, and what you are experiencing now, that would help a lot.
Not all gears have flawless versions. Artisan Additives only affect crafted items that you can crit, and simply cannot be used on items that do not have this option.

For the gears that have crit/flawless versions, you will always have a chance to crit it. The additive just increases the chance.
Orthidax222 on 05/15/2014, 07:21 AM - view
Here is an idea I had that might help make the launcher better. Instead of doing a check-sum on the entire download why not do individual check-sums/sha1-hashing of each file, or at least break the download into 512/256mb chunks and have the launcher repair those broken/missing files one by one instead of forcing people to re-download the entire game. From a user interaction point of view this would be far greater than the current launcher.


To clarify, when you repair you aren't downloading the entire game again. The repair runs a check on all files when it finds one that is bad. Because TERA is roughly 30gigs it takes some time, but not nearly as long as having to download the game from scratch. I'm not saying this is ideal, but just want to clarify what the repair actually does.
yousharerose on 05/15/2014, 07:07 AM - view
For Those of you who don't know what is happening now is Tera is fixing Issues which will take up to 2 hours from 20 mins ago.
The issues they tried to fix might be following:

- Previously learned Wolf mounts are missing from skill book. (need to verify fix, no ETA yet)
- Resolve bar is not displayed.
- Molten Tokens and Cyasma Tokens are no longer bankable. (need to verify fix, no ETA yet)
- Molten Tokens are soulbound to the first character you log in.
- Federation Bills are tradeable.

While They are doing that, I wanted to do something meaningful here. I'm have Etch Master Character (800 on Ecthing) And Have successfully crafted few Perm Runic Scrolls.( I have a friend account with 800 armor crafting) .
Since the server is Still Down Now. I will be here do some question and answers ^^ if you guys have questions about new patch. Feel free to comment below.


Wolf, Fed Bills, and Molten / Cyasma token issues are getting addressed with today's patch. The resolve fix we were delivered did not work correctly so it will remain an issue until the next fix.

And, thanks for answering questions.
Edited by: Solomon 7 months ago


Now that the reaper is here, along with a super massive patch full of fun updates, you might be have some questions about practical matters like how to start a reaper character or how the crafting and gathering changes affect you.

How to Create a Reaper Class Character (the Abridged Version):

In order to be eligible to create a reaper, you’ll need an existing character that is at least level 40 and an open character slot (on the same server).

Once you’ve met those requirements, hover over the “Elin” race button and click on “Elin Reaper.” Choosing this option takes you directly to the Character Customization screen. On this screen, you can customize your character’s looks, hairstyle, adornments, and voice. If you’ve ever played an elin before, you’ll notice there are new looks and hairstyles to choose from.

Once you finish creating your character and giving her a name, you’ll be taken back to the character select screen. From there, click the “Play” button and prepare yourself for some reaper combat!

Starting Zone

When you start a reaper, you’ll notice two things: One, you start at level 50. Two, this ain’t the Island of Dawn. The reaper storyline picks up at the tail-end of some lore where things in Poporia get destroyed and chaos is everywhere. Talk to NPC Dorial—he’ll fill you in and tell you what to do next. Then head off to your next adventure (you’ll ultimately be visiting the ruins of Poporia—oh no!).



Don’t fret—there’s more yet to learn! We’ve created new guides—and updated others—so you’ll have everything you need for TERA, today and every day. We hope you find the following guides useful.

Reaper Class Game Guide
Updated Glyph Guide
Updated Gathering and Crafting Guide
Returning Player Guide

Remember, if you need XP to get to level 40 (or above) so you can try out the new reaper class, our leveling event is on through May 31—reach new leveling milestones to earn cool, useful stuff!

Reaper stuff:

All elin costumes can be worn by reaper class characters. Presently, ninja weapon skins are the only weapon skins available for the reaper class. Create your new reaper character and go shopping for new stuff to deck her out with all in the same great day by heading over to Valkyon Outfitters or Valkyon Outfitters Online.



We know you work hard to get the most out of your crafting, and when inspiration strikes, the last thing you want to do is wait around while your production points recharge. That’s where crafter’s cure comes in!

The Once Cured loot box yields one or more crafter’s cures, or rarely a crafter’s cure all. The Twice Cured loot box yields two or more crafter’s cures, and sometimes up to two crafter’s cure alls. And if you’re more concerned about the quality of your work than how soon you can get back to your workbench, why not pick up some artisan additive? You can buy artisan additive singly, in packs of 10, or packs of 20, and each dose increases your chances of obtaining “critical” crafting by an additional 15 percent!

So if you want to make your crafting better and faster, drop by Valkyon Outfitters and Valkyon Outfitters Online today!
Moving to the Suggestions forums.

As for my thoughts, I do think it could be easy to misuse (ex. a large guild designating one person) despite how much I like the intention behind it.

If you see an inappropriate chat on the forums, please be sure to report it so that we can review them.
Tabea on 05/15/2014, 09:30 AM - view
Can you give us some update note of what fixed and still remained bugged?

Replying late, but here is the link to this morning's patch notes in case you haven't seen it.
SoupR on 05/14/2014, 08:55 AM - view
There are several changes that have arrived with the reaper patch which I can't understand and was hoping for some explanation from EME. See below:

1. Warrior resolve bar removed. My skills are still limited to available resolve, but I only know when I'm low on resolve when my skills don't fire. The resolve bar didn't take up much screen space, so why remove it? Maybe this is designed to make Warriors more challenging? I saw some lancers complaining about this in chat, so guessing they were affected too.

2. Molten Tokens are now un-bankable. Why? I love variety in the game and love to work on lower level alt toons. I always felt better about playing alts knowing I could equip them with Steadfast gear when they hit 60. Now I don't have much desire to level an alt.

3. Remodel system removed. EME stated that equipment that is currently remodeled will retain the remodeled look, so it's not for optimization purposes. And there is a very limited number of costumes, so why remove a players ability to make themselves look unique?

4. New undergear tokens are un-bankable. Considering that you need 80 of them, it would be nice if my various level 60 toons could pool these tokens for a single main. Or maybe EME plans to sell them in the cashshop?

5. Reaper "light show" not consistent with their damage output. The animations associated with Reaper skills are so much more flashy and lag inducing than any other class. I would expect that they are 10x stronger than other classes based on this exuberant display. These animations are on the same scale as a sorc's HailStorm skill. In a Corsair Stronghold run, there were 5 reapers spamming skills in the same area and visibility was horrible. Just purple "fire" filling my screen. Would be nice to add an option to disable the Reaper animations without disabling other visual enhancements.

If there is a good rationale for these changes, I'm fine with them, but none of them seem reasonable at this time. I look forward to seeing EME's response! Thank you


#1 and #2 are bugs, and they will be fixed, along with the missing wolves.

#3 was going to happen and there was nothing we could do about it.

#4 we won't be selling the tokens in the cash shop, but there are versions of the inner armors we will be eventually selling. I'll look into getting those tokens bankable though.

#5. I honestly don't know. I could make a few guesses but we weren't involved in the development.

And please be courteous to one another :).
Mr1ply on 05/14/2014, 08:55 AM - view
CS i believe is broken or temporarily disabled. i heard you can get into kumas tho. didnt try at all yesterday with any toon.


We heard about this yesterday, but this is not correct. CS is working just fine and there were reapers in it. None of the instances or BGs are down. Some of the queue times are indeed higher though. This will eventually come down.
Edited by: Solomon 7 months ago
We're monitoring the requested queues (we have a lot right now), so please try relogging to the game if it has not been delivered to the Item Claim after a few hours since you've logged into the game.
Hello,

For folks who've tried all of the suggestions listed in the first post but haven't had success yet, I really recommend contacting our Support Team with the trace route and diag report.

They will be able to provide personalized technical help with the details included in the reports and we will do our best to respond as quickly as we can. I'm afraid I've run out of troubleshoot ideas with my limited knowledge. :(
We still have a lot of requests to go through, but we've also gone through a lot of the requests as well since it's been working on. My hope is for the queue to improve significantly tonight as more and more are delivered.
A few folks I've been working with who's been having the most trouble seems to be with those stuck in the download loop and something's preventing the correct version's download (the latest patch is 26.04.En8, so if you have anything other than this, we need to get you updated).

If this or any other issue you're experiencing hasn't been resolved after following the suggestions and you've submitted the detailed information (trace route and diag report) along with the Support Ticket, thank you very much! We need those information to figure out exactly at what point an issue is occurring.
Is it? I'll be interested in hearing how reaper fares in instances too. I dunno, I felt like they were aoe warriors, which meant my usually-ranged-class self didn't feel like a supreme ruler of the universe.
If you've already tried all of the suggestions listed, we really need you to contact us with the diag report and trace route so that we can see exactly where it's getting hung up. Anything that's not 26.04.En8 is not the latest version of TERA, so if you are in a loop with 25.xx version, we need the info.

If you've contacted our Support Team, we're doing our best to respond as quickly as possible with personalized technical help. We'd like nothing more than to get everyone in game too, so please hang in there while the team works through folks with technical issues.
< 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 >
You can contact Tera Online dev tracker at contact@teradevtracker.com - Privacy policy - Tera Online dev tracker is not affiliated with Tera Online or En Masse entertainment.