TERA Online dev tracker
All devs
Hello everyone,

We will be performing an all server maintenance starting at 7 a.m. PDT on Thursday, May 21. We will be fixing a store item bug and the gold/superior innerwear will become available after the maintenance.

All servers will be under maintenance starting at 7 a.m. PDT on Thursday, May 21.

• Mount Tyrannas - PvP
• Lake of Tears - PvP
• Valley of Titans - PvP
• Tempest Reach - PvE
• Ascension Valley - PvE
• Celestial Hills - RP PvE

The approximate downtime is 2 hours. Thank you for your patience.

(Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)
Hello everyone,

We will be performing an all server maintenance starting at 7 a.m. PDT on Thursday, May 21. We will be fixing a store item bug and the gold/superior innerwear will become available after the maintenance.

All servers will be under maintenance starting at 7 a.m. PDT on Thursday, May 21.

• Mount Tyrannas - PvP
• Lake of Tears - PvP
• Valley of Titans - PvP
• Tempest Reach - PvE
• Ascension Valley - PvE
• Celestial Hills - RP PvE

The approximate downtime is 2 hours. Thank you for your patience.

(Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)
(You two both crossed the line and need to stop immediately. Personal attacks will not be tolerated. No further warning will be given and that is being lenient. If you come across an inappropriate/offensive post, report and move on please. Do not retaliate.)
Are you still seeing this error?
This week on Twitch, we are going to learn the all about the Archer in PvE.

Our guest this week: "Husher from Tempest Reach"

So make sure to stop by at 5:00pm Pacific, and learn how to play a Archer in PvE! We will be live at a special new Wednesday stream time at 5:00pm Pacific time on our official Twitch page.

Stream Links

Husher Glyphs: Main Glyph Set Stun Glyph Set

Crystals & Etchings:

• Standard/Enraging Boss: Focus/Savage/Carving/Bitter – Full Hardy, if you are enraging a boss 100% you can wear poised.
• Non-Enraged Duration: Pounding/Savage/Carving/Bitter (ie second SCHM) – Full Hardy
• Caveat: Low gear for heavy periodic (queen poison) or burst static damage (SCHM second boss laser) you can boost your hp with relentless x2 and 2 hardy
• Etchings: Crit Factor (Carving)


Recommended Weapon:

"I’m still an advocate for Intense for the reason of you get 6%, 6.9%, 9.3% vs 0.3 (2%), 14 (1.5%), 9.3%. It’s really a tossup though, the argument is you hoping for crits with keen or being consistent with intense."

Previous Streams:

Berserker in PvP with Painwheel
Sorcerer in PvP with Giraffee
Priest in PvE with Serena
Reaper in PvP with Towlot & Zui


-Tonka
For updates on the ability to purchase EMP and Elite Status, please follow this pinned thread:

http://tera-forums.enmasse.com/forums/general-discussion/topics/51915-EMPElite-Status-Purchasing-Issue
5:34 p.m. PDT update:

Our service provider has not been able to resolve the issue yet. EMP and Elite Status purchases will remain unavailable until the issue is resolved to prevent multiple charges without the delivery of EMP/Elite Status or significant delay. You are still purchase the items from the store if you already have the EMP though.

We will continue to use this thread to provide updates on this issue and our next update will be sometime tomorrow unless the issue is resolved. Thank you for your patience.
Braccaus, All Elite Status purchases made during this occurrence did not process, and they have been refunded already (this may take a few days to be processed). We are adding 7 days of Elite Status time to the accounts that attempted Elite Status purchases during this occurrence and were charged for Elite Status without receiving them.
I am able to complete this achievement in our QA environment.

I will request our writers include dungeon name and location in the Achievement Text.

Please confirm that you are no longer receiving kill credit when killing the Hulking Salcata in the Control Room of Sky Cruiser Endeavor.

Edited by: SingleBear less than a minute ago
Heya Nurk,

This info was all accurate :)

If you do race change our support team can still help you out, but it will take some time to process the request.
Unfortunately, you will need to submit a customer support ticket and ask an agent to remove the quest from your character.

Please toss in a screenshot of where it appears in your UI so we can send it on to the developer for resolution.
Oh wow, ze old forums. Much nostalgia.

Greetings all,

We're kicking off a new segment on our weekly Twitch streams this week, called the mail bag (aka: ask Tonka)!

Are you a new TERA player and find something confusing? Are you a veteran player who has always wondered how something works? Are you desperate to know how Tonka cares for his beard, or what it's like to work at EME? Ask us!

If you have a question about the North American TERA service please send it to community@enmasse.com. We'll be selecting some questions from those submitted for Tonka to answer on stream.
There is an with PayPal right now. :( Redirecting the current issue of 5/19 to the pinned thread here.
I am not aware of a recent patch in NA that removed this functionality. That being said, there are skill updates that sometimes slip by without our knowing due to the complicated process of creating a NA build from a live Korean game that is several versions ahead.

In testing this in our QA environment, the skill Sundering Strike is activating without the charge up when used following Double Shear or Grim Strike as the tooltip suggests.

I do not doubt your observation, but please do link a video in this thread. It does help us, especially when something doesn't repro in our QA environment. We often send player submitted video to the developer as part of our bug communication.

On a side note. There is a localization issue I have been intending on fixing with this tooltip and others like it. We use the word "chained" when I feel we shouldn't. "Chained" should only refer to the user ability of linking two skills together in the UI so that they can be cast using the Chain hotkey. This tooltip and those like it should say something like "activates faster when following".
Edited by: SingleBear 2 minutes ago
2:03 p.m. PDT Update

Our service provider, PayPal, is currently having an issue. While EMP and Elite Status purchases are still unavailable, players who already have EMP can purchase items from the store.

We will be bringing the store out of maintenance for item purchases soon, but please note that EMP and Elite Status purchases will remain unavailable.
Fixed, thanks for pointing it out.
Can you access any of the other servers besides TR? What is the exact error message you are seeing?
I am able to compete the quest in our test environment.

TERA awards mob kill credit based off majority damage done.

Make sure you are doing at least 51% of the damage on Kugai. If there are a number of players nearby all trying to get credit, start a 5 man party or change channels.
All of us here are thrilled with the excitement surrounding the simultaneous launch of TERA on Steam and the new Gunner class. This excitement has resulted in an extremely large increase in the number of support tickets being submitted, and has created a backlog which has led to a response time that is now over one week. We’re not ok with this, and we know you're not either.

In unusual situations such as this we sometimes have to make difficult calls. Beginning today at 1:00 p.m. PDT we will be closing the chat service so that we can focus entirely on this large backlog of tickets. As a small team, being able to put all of our resources towards these tickets will allow us to get back to a response time that players have come to expect from us. We will review the situation at the end of the week, but our current plan is to reopen the chat service on Monday the 25th.

We apologize for any inconvenience this may cause, and we appreciate everyone’s patience and understanding.
It was a mistake on our part, so we will not be performing any rollbacks. The players who purchased the boxes at the incorrect price will be able to keep them :)
Please keep the discussion on the topic listed. Looks like there is a thread about the Captain Loot Box topic here: http://tera-forums.enmasse.com/forums/general-discussion/topics/Captain-Costume-Loot-Box-Bug
Hello folks,

We are currently experiencing an issue with EMP and Elite Status purchasing. We will be putting the store under maintenance mode while we investigate the issue.

We will use this thread to keep you updated. Thank you for your patience.
Edited by: Minea 2 minutes ago
We're looking into this right now, thank you for letting us know.
Vec1ple, Could you tell me what error you ran into? I'm assuming you haven't gotten your Elite Status after trying logging off completely and restarting the launcher?

R1ck3y3, Did you receive the EMP you wished to purchase?


Over the next few weeks, you'll see a few changes in how the TERA Store is organized and composed. Starting tomorrow, we'll consolidate as many individual items as we can into smart boxes. Smart boxes guarantee an item suitable for your race and class when you open them, so this change lets us clean up our catalog a bit. Now, instead of 11 individual pirate costumes displaying for each race and gender, you'll see one pirate costume smart box designed to give you the version suitable for your character's race and gender.

Since some older rare costumes and weapon skins are only available from loot boxes, we're also retiring the old boxes and replacing them with new loot box containing updated loot tables.

The following items will be consolidated into smart boxes:

• Pirate costumes
• Blue running togs
• Red running togs
• Gentleman’s garb
• Jumpsuit of Death (returning)
• Mad Hatter costumes
• Bloodshadow ninja costumes
• White party dress costumes
• Black party dress costumes
• Legitimate Business Suit costumes
• Maid and butler uniforms
• Black Dragon weapon skins
• Whimsical weapon skins
• Dark Side weapon skins
• Prestige weapon skins
• Ice Touch weapon skins
• Foodie weapon skins
• Latent Steampunk weapon skins
• Normal Ninja weapon skins
• Celestial Gold weapon skins

We're retiring these loot boxes and replacing them with equivalent loot boxes yielding the same cosmetics but with updated loot tables.

• Sports bags
• School bags
• Steamer trunks
• Legitimate Business cases
• Loot lockers
• Dress to Impress boxes
• Governess loot boxes

In addition, we're bringing back the Kill-BAM and Black Magic outfits in an updated loot box. Extra variant costumes of the above previously sold in separate loot boxes will stay in the store.
Man, you guys are right, it's probably best not to eat in front of the computer... But it's... it's convenient... Eating while brokering, etc....

Hey, Kultra! Haven't seen you for a while! Hope you've been well. :)

Aeline on 05/19/2015, 08:49 AM - view
Fridays should be official drunk Tera nights, js.


I am so holding you to that, Bitsy!

-----

The servers are up btw! <3
:o

Let me check this from our end.
.... They all sound good.. And I'm getting thirsty even though I'm already drinking coffee.

TIFU by asking what people like to eat when playing TERA when I'm super hungry.
Good morning!

The weekly maintenance is going according to schedule so far. Hope everyone is having a good day so far.

Usually I share a picture of breakfast, but I haven't had coffee yet so I'm going to stick to a picture I took this weekend.



I had been craving for some yakisoba all week and I had leftover teriyaki chicken, so I just threw in some broccoli and cabbages.

Speaking of food, what are your favorite snacks/food when you're playing TERA? Mine is coffee (of course) and ... well, too many to list including cake! :)
Derk, For Elite Status purchases, you will get the automatic refund (which will take a few days), but you will need to try again if you wish to purchase Elite Status.

Waelcyrge, It sounds like you were charged 3 times when you meant to charge only one, twice with the credit card and once with PayPal. Am I understanding it correctly? If so, you will be getting a refund for all repeat purchases except the first one.

RitsuYuki, We're doing our best to refund them by the end of this week. Hang in there please! It takes a while because this is a case by case situation that we need to sort through.

EpsilonOblivion, There is no need for a Support ticket, so you may close it. :)
[youtube]https://youtu.be/UH8SfBaWrXA[/youtube]

Putting it into the correct tags. The bb code tags are "youtube" in [].

Btw, MT didn't crash today, did it? We had some frequent disconnects this afternoon/evening due to an issue our service provider was having, but this should have been resolved by now. (For more info, please see the pinned thread here.)
9:05 p.m. PDT on 5/18/15

Hey everyone,

To give an update, our service provider notified us that the issue should be resolved. Please let us know this continues to be an issue.
(Language, folks. >:( )
Kacky on 05/18/2015, 03:40 PM - view
Will the webpage and related thread be updated to reflect this?

Yes and done. Thank you for the reminder. :)
We are extending the event until the morning maintenance on Thursday, May 28th.

Original message has been edited to include the information.
Edited by: Minea less than a minute ago
EpsilonOblivion on 05/18/2015, 04:10 PM - view
Whoa wait, what? Okay, let me just make sure I understand this Araya/Minea. We get the full refund for the unintended purchase(s) and get to keep the EMP?

Yes. Outside of the 1st EMP purchase, you will get a refund. But if you received EMP from the accidental repeat purchases (starting with 2nd purchase record), you will get to keep them.
Redirecting to the pinned thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/51815-ISP-Issues-Causing-Frequent-Disconnects
Redirecting to the pinned thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/51815-ISP-Issues-Causing-Frequent-Disconnects
(continuing from this thread)

Hello folks,

We have been investigating player reports on frequent disconnects and ping spikes this afternoon. We have identified the issues as coming from the provider level and we are actively working with them for a resolution. Currently the service provider outage is major and it is causing the re-routing issue.

(Since we have identified the cause, we are okay with the trace routes. Thank you for your help!)
Hi Gentlefaun,

Since I cannot discuss any account related things in an open post, I will email you via the support ticketing system.
Redirecting everyone to the latest update + resolution information thread here.
(continuing from this thread)

Hello everyone,

On Saturday evening, May 16, our payment processing partner had an issue that prevented the delivery of EMP and Elite Status subscription following the purchase. This issue has been resolved, and here is the updated information on what happened and what actions we’re taking.

EMP Purchase

: : All delayed EMP purchases should have been automatically delivered by now.

: All delayed EMP purchases should have been automatically delivered by now.

• We are proactively refunding all EMP purchases outside of the 1st EMP purchase per account that has occurred during this time that EMP was not being delivered right away.

• For those accounts that had EMP delivered from unintended purchases, please keep it as a token of our appreciation for your patience. (You will still be getting the full refund of all repeat purchases outside of the 1st processed EMP purchase.)

• Our goal is to complete the refund process by the end of this week. Please keep an eye on this thread for the completion update. At this time, there is no action required on your part.

Elite Status Purchase

: All Elite Status purchases made during this occurrence did not process, and they have been refunded already. We are adding 7 days of Elite Status time to the accounts that attempted Elite Status purchases during this occurrence and were charged for Elite Status without receiving them.

• All Elite Status purchases should have been automatically refunded. These refunds may take 3 to 5 business days to post. User wanting Elite Status will need to repurchase it.

• The 7 days of Elite Status will be applied to accounts whether they have subsequently subscribed to Elite Status or not since the purchasing error was corrected.

• Our goal is to complete the refund and the 7-day Elite Status addition process by the end of this week. Please keep an eye on this thread for the completion update. At this time, there is no action required on your part.

Again, we are doing our best to complete the refund/7-day Elite Status grant process by the end of this week. Please keep an eye on this thread for completion update. At this time, there is no action required on your part.

Thank you for your patience.
Edited by: Minea 1 minute ago
Hi Zeeedd,

Our GMs will help you out as soon as they can, but support tickets are answered in the order they are received. Have you logged into this character before? If this is a new error, please run "repair" in the TERA launcher.

If you are not able to log into other servers or characters it may be a connection issue.
Hey everyone, this thread has the most up-to-date information on this issue:

http://tera-forums.enmasse.com/forums/general-discussion/topics/Revived-AV-Constant-DC-TT

Minea on 05/18/2015, 02:44 PM
Folks,

We have identified the issues as coming from the provider level, and we are actively working with them to pursue a root cause and resolution. In the meantime, please share your trace routes with us if you have not already done so, as the additional information could aid us in resolving the issue sooner.

Thank you for your patience.
Adding this as the 2nd post:

Minea on 05/18/2015, 02:44 PM - view
Folks,

We have identified the issues as coming from the provider level, and we are actively working with them to pursue a root cause and resolution. In the meantime, please share your trace routes with us if you have not already done so, as the additional information could aid us in resolving the issue sooner.

Thank you for your patience.
Folks,

We have identified the issues as coming from the provider level, and we are actively working with them to pursue a root cause and resolution. In the meantime, please share your trace routes with us if you have not already done so, as the additional information could aid us in resolving the issue sooner.

Thank you for your patience.
Our network engineers are taking a look.
I'm going to redirect the discussion to this thread since I think there is a good chance that it may be related: http://tera-forums.enmasse.com/forums/general-discussion/topics/Revived-AV-Constant-DC-TT
Just letting you guys know we're looking into this from our end also.
Are you guys still experiencing this?
AV is available now, we see you in TERA!
*runs in to save AV hamsters*

Don't RIP yet, we have to save you!

(We're working on it!)
Hello folks,

We were looking for a way to automatically grant the EMP delivery, but we weren't able to come up with a workable process. :(

As for the refund, please be assured that we will be offering a full refund for the repeat purchases. However, because this was an error that involved our billing service provider, we need a bit of time to verify our records as well as coordinate it with our service provider. We are also trying to decrease the hassle for you guys so that you don't have to submit a Support Ticket, especially with the current wait time that is longer than usual.

So for now, there is no action to required on your part. I will provide more update tomorrow and hope to include full details on what needs to be done, please hang tight for a bit.
Have you checked out our guild finder yet? :D
Have you checked out our guild finder yet? :D
Hello all,

Thank you for waiting for the update. There is no reason to be concerned with the payment information security on this matter since it was due to an error on notification system.

We have cleared the error on the store, so EMP purchasing is available again. If you have made a previous purchase and didn't receive the EMP, we will be offering full refunds. However, the previous purchase (whether intended or accidental repeats) won't be automatically delivered. (I understand that having to make a purchase again but our system is not able to process & deliver it automatically as we hoped.)
Updating all with more information:

We've been working with our billing service provider to resolve the issue. The good news is that the error has been fixed and the store is out of the maintenance mode. I'm still waiting to figure out how the transactions were processed so that I can relay more information on the next step.
Hey folks,

We are working to resolve the issue so the EMP will be delivered automatically. For accidental repeat purchases, please hold on to the repeat purchase amount (once they get delivered) and contact our Support Team. While we are currently under heavy traffic, we will take care of it.

We will also be putting the web store under maintenance soon to prevent further accidental repeat purchasing.
Edited by: Minea 2 minutes ago
Currently players are experiencing an error when they try to purchase EMP.

We are working to resolve the issue and will use this thread to provide updates.

Thank you for your patience.
Hey there,

Please do try changing the channels for Kugai. We do have GMs providing assistance with this quest as well, but the most efficient way to complete it is to try a less populated channel and/or make a group with other players trying to complete that quest.

To change channels, just click on the little "channel x" near your radar in the upper right corner and try a "low" channel!
Hey everyone,

Server queues are nothing to be worried about. Currently there are a lot of TERA players on the servers. The waits should not be very long and we are monitoring the servers closely.
I'm sorry to hear that. Currently our team is behind a lot of tickets.

Pulling more details from the pinned thread above:
Minea on 05/15/2015, 02:56 PM
Response Times for the Support Team

Q: I've submitted a support ticket a few days ago but I haven't gotten an answer back yet. How long will I be waiting?

We had a tremendous increase of players in May, and with that we are under a heavy influx of demand for support as well. We are busier than we have ever been in the last few years with thousands of tickets, resulting in longer response time than we would like - currently the response time is approximately 6 days.

One thing we'd like to request is to avoid submitting duplicate or multiple tickets per issue as this will slow the response time even more. If there is an update on the submitted issue, please update the original ticket. We are doing our very best, but we are a small team, so we really appreciate everyone's patience on this.
Good afternoon, folks!

Here are this week's topics:

Lag and Ping Spikes

Q: We’ve been experiencing unusual ping spikes for a few days now. Could you share more information on what’s going on? Is there an ETA on a fix?

With the introduction of new class and launch on Steam, there has been a vast influx of players for TERA. This is affecting how we balance the instance dungeon loads, and adjusting the balance to improve the performance one week can lead to an imbalance the next week. We are diligently working with Bluehole on finding the proper solution for the ping spikes as well as trying out different adjustments, but this is an ongoing process.

Also, Bluehole confirmed for us that the ping spikes are unrelated to the current in-game event, T.E.R.A. letter hunt. So we'd also like to extend the T.E.R.A. event to give a bit more time for our players to gather the letters until the maintenance on Thursday, May 28.

Queue Times for Instance Dungeons

Q: The queue times for a lot of the instances are very long right now, especially as a damage dealer due to the influx of gunners.

To help alleviate this, we will be decreasing the prompt time of "Match without Tank" option in the Instance Matching System from 2 minutes to 20 seconds. This change is planned for the coming Tuesday, May 19.

Getting to Know the TERA Community

Q: I'd like to make new friends to play TERA with and join a guild! Any suggestions on how?

Welcome to TERA and the community! An excellent way to join the community is to join a guild! We have an official guild finder, where you will be able to search for the types of guilds you're looking for and filter them per server. There is also a guild recruitment subforum on our forums, as well as the server forums (scroll down until you see your server name) to get to know each other. We saw many veteran TERA players offering help and advice to the new players in game and on the forums, and it is appreciated by everyone!

Cosmetic Item Design Contest

Q: We’re eagerly awaiting the results of the cosmetic outfit design contest! Is there an update?

Yes there is! Both us and Bluehole were ecstatic at all the awesome entries we received and it was bit tough to choose just one. Bluehole ended up picking certain designs they liked for males, females, and accessories. Because of that, we will have more than one winner, and all winners will still receive winning prizes. We are not yet ready to disclose who the winners are yet, but stay tuned as we will soon!

Store Update

Q: What are the next cosmetic items and when are they coming? Could you share more information on this?

Next week, we will be reorganizing the store better by changing the individual item boxes into smartboxes that will grant the correct item for each character. So instead of seeing a pirate costume for all available race and gender, you will just see one item. Also instead of seeing a bunch of sports bags, you will just see one sport bag loot box that covers them all.

This change lets us re-do the loot box contents for certain items and bring them up to speed with what is in our current loot box offerings. In addition, we'll also bring back the Kill-BAM and Black Magic outfits too. After the reorganization, we'll have a new set of inner armors, as well as the bear mounts.

Response Times for the Support Team

Q: I've submitted a support ticket a few days ago but I haven't gotten an answer back yet. How long will I be waiting?

We had a tremendous increase of players in May, and with that we are under a heavy influx of demand for support as well. We are busier than we have ever been in the last few years with thousands of tickets, resulting in longer response time than we would like - currently the response time is approximately 6 days.

One thing we'd like to request is to avoid submitting duplicate or multiple tickets per issue as this will slow the response time even more. If there is an update on the submitted issue, please update the original ticket. We are doing our very best, but we are a small team, so we really appreciate everyone's patience on this.

----------------

Previous weeks:

5/8/15
5/1/15 Treeshark AMA on Reddit
4/24/15
4/17/15
4/10/15
(Welcome back! I'm going to move this to General Discussions from Off-Topic since the focus is on TERA. :) )
When your stream goes live, you should send us a tweet! Happy streaming! :)
Hey there.

Thanks for taking the time to PM me. However, I am currently behind 33 PM's since my highest priority will always remain server stability (which we are working to address to ping spikes we've been experiencing during the last few days) and other duties I must attend for the majority of the community.

In the future, please avoid continuing to repost the same content after removal. I understand that you sent a PM, however, reposting the said content without an answer shouldn't be the default action. Also, please regard this as your last warning for discussing moderation action on the forums and follow the forum rules, as it is a requirement to use the private forums provided by En Masse Entertainment.
http://tera-forums.enmasse.com/forums/general-discussion/topics/Today-at-300pm-on-Twitch-Letters-Equals-Prizes-135716

Gonna lock this since I've got the thread up there :)
Hey Everyone,

Today I will be playing on CH.

Like many of you, I will be looking for some T.E.R.A. event letters. But today, we are going to reward the viewers whenever I earn a letter!

If I earn a T, E, or R, I will do a giveaway to 5 viewers of the stream. These viewers will win a code good for:
- One Tetrachromic Weapon Skin
- One Prism Pixel Sunglasses!

If I create a Jadeheart mount, I will do a giveaway to 5 viewers of the stream. These viewers will win a code good for:

- One Notes by Dolme
- One Prism Pixel Sunglasses
- One Pixelated Topper
- One Cathodyne Smartbox!

So come on by our official TERA stream at 3:00pm PDT today, and you could win!

-Tonka
Edited by: Tonka 1 minute ago
Seems like we are getting mixed reports. :/ Please continue to let us know, it is very much appreciated!
(Moving this to Art & Media, probably will stay on the first page a lot longer this way while being seen by more artistic folks. Good luck with the cosplay! :) )
PurpleKush on 05/14/2015, 06:00 PM - view
Still getting extreme lag spikes on VoT and MT. Spikes will last for 5-10 seconds upwards of 800 ping for me. Happens every few minutes.

Any specific place? Open World? Instances?
Has it improved after the 3:30 p.m. PDT maintenance? (We tried something.)
The maintenance is complete and the servers are up.

(Please note that the general increase in lag is something that we are still working on: http://tera-forums.enmasse.com/forums/general-discussion/topics/51315-Lag-Issues-Being-Reported)
Greetings,

We have been investigating ongoing reports of lag within dungeons. The lag seems to be the reason behind the reports of players falling through the floor, or disconnecting from dungeons. To address this issue, we will be performing a restart on the game servers.


All servers will be restarted starting at 3:30 p.m. PDT on Thursday, May 14.

• Mount Tyrannas - PvP
• Lake of Tears - PvP
• Valley of Titans - PvP
• Tempest Reach - PvE
• Ascension Valley - PvE
• Celestial Hills - RP PvE

The approximate downtime is 30 minutes. Thank you for your patience.

(Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)
Greetings,

We have been investigating ongoing reports of lag within dungeons. The lag seems to be the reason behind the reports of players falling through the floor, or disconnecting from dungeons. To address this issue, we will be performing a restart on the game servers.


All servers will be restarted starting at 3:30 p.m. PDT on Thursday, May 14.

• Mount Tyrannas - PvP
• Lake of Tears - PvP
• Valley of Titans - PvP
• Tempest Reach - PvE
• Ascension Valley - PvE
• Celestial Hills - RP PvE

The approximate downtime is 30 minutes. Thank you for your patience.

(Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)
Yep, we are actively looking into the increase in lag.
5/14//15 2:03 p.m. PDT

We've gathered more information from our end and forwarded them to BHS. We know that this isn't a resolved issue after the server maintenance this morning and continue to work on it.
Please note that goodbye/quit threads are against the forum rules.
Please see the pinned thread on this issue. Thanks.
Maintenance is complete. Thank you for your patience.
The maintenance is complete. :)
Just letting you know that the servers are up. We see you! :)
:o

I should try to get a priest's blessing! Hmm. But maybe I should try to clear my red quests first though, I am outleveling them a bit because I've been doing all (mostly, except the escort quests because I don't like them. :P).

Edited by: Minea 1 minute ago
Good morning!

The maintenance is going according to the schedule so far (we'll be sure to let you know if it's going to be extended).

Hope everyone had a good Mother's Day too (I didn't get to say that last week).

Here is a picture of a breakfast friatta - with bacon, piman and cheese. Made it for my mom. :) (Sorry, the picture isn't all that great. Forgot to take one before we started eating!)



My gunner is currently at level 29. I tried solo'ing Bastion of Lok at 26 and died once, but thankfully I had a regular crystalbind on, hooray! How are your gunners doing?
CH is back up, we see you online.
Bochozkar on 05/13/2015, 05:36 PM - view

Raspberry. There's only one man who would dare give me the raspberry: Lone Star!

(Could not resist the urge.)
Noooooooooooooooooooooooooooooooooooooooooooooooooooooooooo.

(We're on it!)
Hello Dhakhan,

I'm sorry to hear that. Our Support Team is swamped with a lot of tickets due to the huge increase in ticket numbers with the new class + Steam launch.

While you're waiting, could you try this suggestion from our FAQ here if you haven't yet?
Hello,

We will be performing an all server maintenance starting at 7 a.m. PDT on Thursday, May 14. This maintenance will include instance dungeon server adjustments and other backend work.

All servers will be under maintenance starting at 7 a.m. PDT on Thursday, May 14.

• Mount Tyrannas - PvP
• Lake of Tears - PvP
• Valley of Titans - PvP
• Tempest Reach - PvE
• Ascension Valley - PvE
• Celestial Hills - RP PvE

The approximate downtime is 2 hours. Thank you for your patience.

(Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)
Hello,

We will be performing an all server maintenance starting at 7 a.m. PDT on Thursday, May 14. This maintenance will include instance dungeon server adjustments and other backend work.

All servers will be under maintenance starting at 7 a.m. PDT on Thursday, May 14.

• Mount Tyrannas - PvP
• Lake of Tears - PvP
• Valley of Titans - PvP
• Tempest Reach - PvE
• Ascension Valley - PvE
• Celestial Hills - RP PvE

The approximate downtime is 2 hours. Thank you for your patience.

(Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)
Hello everyone,

We began to receive reports of lag on our servers this afternoon. We have tried a potential fix with a 3:15 p.m. PDT server restart on Celestial Hills, but it doesn't seem to have resolved the issue.

We are currently working on a fix with Bluehole Studio and will communicate more information once they are available.
We're looking into it, we will be testing a possible help with CH soon and see what the results are like.
Edited by: Minea 1 minute ago
Restarting to test a possible solution: http://tera-forums.enmasse.com/forums/general-discussion/topics/51315-Celestial-Hills-Server-Restart-at-315-pm-PDT-to-Address-Lag
We will be performing a server restart for Celestial Hills to test a possible resolution for lag.

Celestial Hills will be restarting at 3:15 p.m. PDT on Wednesday, May 13.

The approximate downtime is 30 minutes. Thank you for your patience.

(Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)
Edited by: Minea less than a minute ago
I don't have new information yet, but will be sure to let you know when I do.
I don't know when. :(
I'm going to close this thread after quoting Tonka to make sure we clarify the incorrect information that seems to be going around.

Tonka on 05/13/2015, 08:58 AM - view
Yup, I try and keep my ears to the ground, especially on Twitch. Word travels fast, especially when the entire company talks to eachother and Twitch is a big part of our culture now (not just EME, but games in general)

Let's clear the air a little bit here, since there is a lot... a lot of misinformation in this thread that is getting up voted like it's fact.

1) We didn't ban a single player because they harassed Lirik. We asked people to stop harassing him, and moved players from the location, but there were no bans dished out as a direct response to players being around lirik.

2) I don't know if you guys know me very well, sounds like you don't. I am always on Twitch. When I'm at a computer, there is a twitch stream playing. Earlier last week, on my personal stream (TonkaEME) someone let me know that rumor had it that Lirik might give TERA a try. Sodapoppin tried last week too (also on a whim, we did not reach out to him), so I figured Lirik (Or towlliee, or Coh, or any other large streamer) might actually try it.

I follow hundreds of streams, and only look at my following list, the TERA streams, and the ZMR streams when looking for a stream to watch. Lirik showed up under TERA, and we were off to the races.

3) I made the code while Lirik was making his character. Made it as fast as I could, and even then I couldn't make it fast enough. I tried to PM lirik, but he was blocking chat, so I messaged Waffle. Luckily Waffle was there and let people know about the code.

The code was intended for Liriks viewers, which is filled with players that may have never even given TERA a try. The code was passed around the Subreddit, in game, and on the forums. That is understandable, but the codes first intention was for the viewers of Lirik, Waffle, and Shorty. The code gave: Totes, Bank Expansion, Bandit Mask. Nothing else was included in here.

4) Lirik got some free items. We sent him 2 item, a Police car and a Police outfit. I sent both Waffle and Shorty the same thing. Everything else they got was by our community, not by our staff.

5) If you are a current TERA streamer, you can contact us(community@enmasse.com) and request codes to give out on your stream. The codes we give to our current streamers include: Totes, XP boost, rep boost, &amp; gold hunter boost.

Feel free to continue to discuss what happened, but I wanted to make sure that there were some actual facts out there.
We are looking into it. We will let you know if there is a restart as we always try our best to communicate announcements like that. :)
DeliciousMami on 05/12/2015, 03:54 PM - view
On a "whim" yeaa and on a whim Tonka happened to have a code (which we know can't be done on the spot) with items all set up to give away and on a whim Tonka knew that lirik was streaming TERA.
.


Yup, I try and keep my ears to the ground, especially on Twitch. Word travels fast, especially when the entire company talks to eachother and Twitch is a big part of our culture now (not just EME, but games in general)

Let's clear the air a little bit here, since there is a lot... a lot of misinformation in this thread that is getting up voted like it's fact.

1) We didn't ban a single player because they harassed Lirik. We asked people to stop harassing him, and moved players from the location, but there were no bans dished out as a direct response to players being around lirik.

2) I don't know if you guys know me very well, sounds like you don't. I am always on Twitch. When I'm at a computer, there is a twitch stream playing. Earlier last week, on my personal stream (TonkaEME) someone let me know that rumor had it that Lirik might give TERA a try. Sodapoppin tried last week too (also on a whim, we did not reach out to him), so I figured Lirik (Or towlliee, or Coh, or any other large streamer) might actually try it.

I follow hundreds of streams, and only look at my following list, the TERA streams, and the ZMR streams when looking for a stream to watch. Lirik showed up under TERA, and we were off to the races.

3) I made the code while Lirik was making his character. Made it as fast as I could, and even then I couldn't make it fast enough. I tried to PM lirik, but he was blocking chat, so I messaged Waffle. Luckily Waffle was there and let people know about the code.

The code was intended for Liriks viewers, which is filled with players that may have never even given TERA a try. The code was passed around the Subreddit, in game, and on the forums. That is understandable, but the codes first intention was for the viewers of Lirik, Waffle, and Shorty. The code gave: Totes, Bank Expansion, Bandit Mask. Nothing else was included in here.

4) Lirik got some free items. We sent him 2 item, a Police car and a Police outfit. I sent both Waffle and Shorty the same thing. Everything else they got was by our community, not by our staff.

5) If you are a current TERA streamer, you can contact us(community@enmasse.com) and request codes to give out on your stream. The codes we give to our current streamers include: Totes, XP boost, rep boost, & gold hunter boost.

Feel free to continue to discuss what happened, but I wanted to make sure that there were some actual facts out there.
Edited by: Tonka 1 minute ago
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