TERA Online dev tracker
Toggle all posts - All devs - Exclude twitter - Exclude moderators - Minea (Community manager) (profile) - LongClaw (Publishing VP) (profile) - Scapes (Digital marketing MGR) (profile) - SupportGuru (Director, CS) (profile) - Chager (Producer) (profile) - knoxxer (Senior producer) (profile) - Tonka (Content specialist) (profile) - Pwnyx (Web director) (profile) - MerryAgony (Customer support MGR) (profile) - Batgirl (PR Manager) (profile) - VelikaNightWatch (Community moderator) (profile) - Yurian (Community moderator) (profile) - Treeshark (Associate producer) (profile) - Cade (GM) (profile) - Araya (Customer support MGR) (profile) - Kawika (Lead writer) (profile) - Wallypark (Technical producer) (profile) - Immascarybunny (CS Specialist) (profile) - Solomon (Director, CS) (profile) - Xariel (CS Supervisor) (profile) - Halrath (Community moderator) (profile) - Aliila (Associate Producer) (profile) - Harmonia (CS Specialist) (profile) - CobaltDragon (CS Specialist) (profile) - @TERAonline (Twitter) (profile)
As you already know En Masse is the NA publisher of TERA and there is no way to transfer/move characters between different regional versions of the game.

Also let's keep the topic on NA TERA, after all this is the official forums by En Masse. Thanks! :)
Please do not discuss moderation on the forums as it is against the rules. For questions about in-game moderation, please contact our Support Team.
Just adding a note here about the bug, even if you don't have the EMP for regular price, you can still purchase the item at the discounted price on our web store.
I think you're experiencing this bug below. You can avoid it by purchasing it on our Web Store! Sorry about the inconvenience.

Minea on 07/12/2013, 02:05 PM
Confirming that this is a bug. We're working to get this fixed so that you don't have to have the regular price of EMP to purchase the discounted items, but it's taking a little while. :(

It is also a display bug, so even when it says a discount item was purchased at a regular price, the correct amount of EMP at the discounted price will be subtracted from the total EMP you have. (TL;DR Math will work out fine despite the wrong message.)
Catatonic on 07/12/2013, 01:52 PM - view
I can personally say that I don't read them. Sorry.

Catatonic breaking Tree's heart. Aww......

But yes, we'll try to improve. Sorry about that, guys! :(
Confirming that this is a bug. We're working to get this fixed so that you don't have to have the regular price of EMP to purchase the discounted items, but it's taking a little while. :(

It is also a display bug, so even when it says a discount item was purchased at a regular price, the correct amount of EMP at the discounted price will be subtracted from the total EMP you have. (TL;DR Math will work out fine despite the wrong message.)
Getting capes right is a lot harder than you think. Unless you guys want capes that look like stiff sheets attached to your back?

There are more backslot items in the works. If you don't count your weapons. :)
A couple of days ago, dailies were resetting at the wrong time. They should be resetting at the same time now.

And yeah, we can do more with in-game updates. Players tell me they don't read it, but they are apparently wrong!!!


If you’re tired of looking at the same character day in and day out, this is the sale for you!

This weekend, you can get appearance change vouchers for half off from Valkyon Outfitters and Valkyon Outfitters Online! Our sale runs from Friday, July 12 at 11 a.m. to Monday, July 15 at 11 a.m. PDT, so get them while you can!
(Please keep non-English threads in Languages section, thanks!)
10: 26 p.m. update, Valley of Titans should be available now, thank you for your patience!
We'll have a short restart at 10:15 p.m. Pacific Time. It will last about 10 - 15 minutes.
We're up now, see you on AV! (please 'refresh' the server list if you're having an issue.)
We're doing a restart now, we expect it to be up in 10 - 15 minutes.
We're scheduling a server restart at 4:15 p.m. Pacific Time. More info to come in a little bit.
Redirecting: http://tera-forums.enmasse.com/forums/general-discussion/topics/cannot-log-into-ascension-valley-hangs-on-server-select
@OP, Instead of trying to find ways to cooperate and help each other, this is spreading hate. Let's try to build a community that's better than that.

Also personal attacks are a NO-NO on the forums. Please consider this as a warning.
Please contact our Support Team for an issue like this. :(
Some of us were out of the office when this picture was taken! xD


Are you ready to fight EME? Join with us or fight against us as 15 En Masse employees (in groups of 5 people) queue for Corsairs’ Stronghold during our weekly Friday stream at 3 p.m. PDT on July 12.

En Masse will gather on Lake of Tears, but since the battleground pulls people from all servers, TERA players on all servers have a chance to play with or against one of the En Masse teams. Get in on the deadly pirate action by queuing for Corsairs’ Stronghold Friday around 3 p.m. or watch on our official TwitchTV stream channel for other chances to partake in the plunder.
Edited by: Minea 2 minutes ago


You spend more time looking at your character’s back than anything else, so why not dress it up a bit? TERA has six new items created specifically to make your character’s back the center of attention—and they’re on sale now in Valkyon Outfitters and Valkyon Outfitters Online!

Here’s what we’ve got in store for your back:

• Wind-Up Key (7-day)
• Wind-Up Key (permanent)
• Shellback (7-day)
• Shellback (permanent)
• Monarch Wings (7-day)
• Monarch Wings (permanent)
• Azure Butterfly Wings (7-day)
• Azure Butterfly Wings (permanent)
• White Butterfly Wings (7-day)
• White Butterfly Wings (permanent)
• Spun Sugar Wings (7-day)
• Spun Sugar Wings (permanent)

Please note that these items might change your character’s hair style when equipped.

In addition, your character’s weapons will not display while a back-slot item is equipped.
Yes, the contents in Totes will be moved with you.
Closing the thread as it has run its course. (Also remember not to make personal attacks on the forums please.
Please contact our Support Team for technical help, we'll do our best to resolve the issue.
(You're the one who took everything from the guild bank and ran to the other server! Except you are not and you didn't. As others have already pointed out, the official TERA forums isn't here for people to make accusations (whether true or false). Also we understand not everyone in game comes to the forums. Please make sure to follow the rules and stop derailing the thread with a discussion on forum rules. Thanks!)
Due to the nature of pet's being renamed to, well, various things, we have reverted all pets back to their original names and locked all pet names (to how it was before Tuesday) until this gets fixed.

I hope you all understand, that while it was fun for some users it was also causing a poor experience to a significant amount of the population. Thanks for understanding.
All posts need to be constructive and free of personal attacks. Please don't break forum rules.
Confirming this is a bug if you've seen this, sorry about the confusion. xD
TERA's distinctive quality is the action combat, which gives you more control in your encounter against monsters.

(Please, goodbye posts are against the forum rules.)
(This discussion started out really well, let's keep it calm and constructive. :) )
Nope, it's just one tab. Once your character has learned the skillbook Totes, you can't learn it again.

I don't know the answer to the second question. :)
This is an inventory pet (not a bank). :)

You can still learn/use this pet even if you already have the loot pet. You just can't have them out at the same time. (Also remember to feed the pet popo!)
Hello Rabid, I'm sorry to hear about the character names. :( Unfortunately it's a bit too late to reclaim the names but we'll try our best to communicate more with any other account-related information/changes.


Do you find yourself laden with so much treasure you can’t haul all your costume items around? Or maybe you haven’t hit the bank in a while, and now you can’t complete this quest because your inventory is full.

We’ve got you covered! With the new pocket popo pet, Totes, you can have up to 72 additional inventory slots follow you around wherever you go! Visit Valkyon Outfitters or Valkyon Outfitters Online to grab yours today.

Feeling lucky? Starting today, you can also use strongbox keys to open locked pocket pet strongboxes for a chance at a pocket popo! Each box gives you a shot at winning a tradable pocket popo, along with other great loot like alkahests, spellbinds, goddess’s blessings, and more!
Currently the plan is for Thursday this week unless we run into an unforeseen issue. We'll have the butterfly wings, pink angel wings, turtle shell and the winding thingy. :) (Obviously these aren't official names, I can't remember them on top of my head...)

Also The backslot items change long hairstyles to shorter ones to prevent clipping.
MT will be back up very shortly
Sorry Rakaz. It was an emergency but we tried to give as much notice as possible.
c0nfused on 07/08/2013, 09:23 PM - view
awesome! it doesnt apply to me but ch is also down. since you're rebooting anyways...


I can get into CH just fine. Are you sure?
MT will restart at 9:30PM Pacific, which is in 10 minutes.
Heya OP, we'll continue to monitor all servers and take action accordingly.

It's perfectly fine to give feedback on the forums (after all feedback and discussions are what the forums are for), but let's keep it constructive and free of spam or personal attacks. Those are against the rules. :(
Redirecting to http://tera-forums.enmasse.com/forums/general-discussion/topics/On-this-past-weekends-DoubleTriple-Drop-Rate-Weekend
We'll take it from here, thank you for letting us know.

Also Shyro, there are things we can and cannot fix immediately depending on what the issue is, not to mention some things just take time. As the NA publisher, we we want people to play and enjoy TERA and do the best we can. It just wouldn't make sense otherwise. This case obviously isn't working as intended nor is it beneficial to those who are actually ranked.
Appropriate staff was scheduled. If there wasn't, AV would never have come back up. We have found the particular cause of the outage and fixed it.
There are no plans to change the current setting at this time. Thanks!
Hello Sijjin,

As the NA publisher of TERA, En Masse supports the North American version of the game along with its servers. Although the only supported language by En Masse is English, we currently don't have a plan to create server types with different language settings. We'll be sure to communicate it if it changes in the future.
Hello everyone,

As we've mentioned last week, the elite status buffs' reset time has been changed to 5 p.m. Pacific Time.

Also for anyone who's experienced the elite status buff not resetting correctly, all elite status users who logged in over the weekend (July 4 - July 7) will receive: 4 100% XP Boost, 4 Gold Hunter Boost, 4 Quester's Gold Boost, 4 Reputation Boost.

This process takes a while, so please expect the items to arrive sometime before tomorrow. You will be able to find these under the Item Claim menu in game. We're sorry for the inconvenience!
Edited by: Minea 4 minutes ago
Hey Everyone,

This past weekend we had our Double Drop Rate weekend, an event we love hosting and hopefully you all love participating in. However, there were lots of reported lag in instances due to the high rate of participation by everyone. We have been investigating all weekend and isolated areas in which we can make improvements in the quality of play for all of you. This will go out in tomorrow’s maintenance and we will continue to monitor how things go from there. We have also looked into the bugs that caused the server outages this past weekend and will patch them up very shortly as well.

We appreciate everyone’s patience as we strive to provide the best possible experience of TERA for all of you. In return, we will offer another double drop weekend sometime later this month after we’ve made these improvements.

Thanks!
-Treeshark
It just finished. I'll be updating soon :).
(Moving this to Languages section of the forum)
Hello OP, I believe if you really want to know whether a game is right for you or not, you should give it a try and be the judge yourself. After all, no one knows you better than yourself, and people and their preferences are subject to change as well. :)

I'm going to close this as it's run its course and the discussion's focus is not really TERA either.
Elite buffs should now be resetting at 5pm Pacific Time.
To clarify, there was no change in droprate. It's still double or triple.
(We've been adding updates to an existing thread but we're pinning this for more visibility.)

Hello everyone,

We've been receiving reports of lag in instance dungeons and we are working to improve/resolve this issue. We've checked our network and took other measures that we believe will help with lag during this morning's maintenance, but we understand that folks are still experiencing lag. We'll continue investigating on our end and will make changes as needed. Eta of next update is approximately at 6 p.m. Pacific Time. Thank you for your patience as we try to resolve this issue.
Please contact our Support Team for any account-related questions.

Also if you'd like to clear your billing information, please use the button under account settings >> manage elite status or purchase EMP

Hey folks, as someone already mentioned this was a scheduled maintenance to change the elite buff reset times to 5 p.m. Pacific Time. We also took some measures that we believe will help with lag. The in-game announcement were missing today and we'll work on that. Sorry for the sudden maintenance for those of you who weren't aware. <3<3
Hello everyone,

Adding the 10:18 a.m. as a separate post as well:

During our maintenance at 9 a.m. Pacific Time this morning, we've taken some measures that we believe will help mitigate lag. We'll continue monitoring and looking into ways to improve. Thank you for your patience.
Hello folks,

We will be restarting all servers tomorrow morning at 9 a.m. PDT to address some elite status players' buff reset issue. After the maintenance, the elite buff will reset at 5 p.m. Pacific Time. Expected downtime is approximately 15 - 30 minutes.

All servers will be under maintenance at 9:00 a.m. Pacific Time:

  • Mount Tyrannas - PvP
  • Lake of Tears - PvP
  • Valley of Titans - PvP
  • Tempest Reach - PvE
  • Ascension Valley - PvE
  • Celestial Hills - RP PvE

For real-time server status, please refer to the Server Status page. Thanks for your patience.
We are aware of an issue that is causing Elite Status buffs to not refresh daily as they should be. We are working to resolve this issue as quickly as possible.

It will not be necessary to contact support regarding this, as we are able to determine everyone who should have received the boosts but did not.

Thanks for your patience while we get it worked out.
To clarify, the elite mount will be changed periodically. It's not monthly but we haven't forgotten.
As an update.

We know Skyring didn't reset on Tuesday. Long story short, the season will continue on as is. This season will end on 8/20.

Sorry for any inconvenience this may have caused.
Sorry about the issues you are having, Latza. :( I lack the tech knowledge to help troubleshoot these issues but I'm assuming you're talking to our Support Team. Hope it works very soon!
Thank you, Akko! :)
Thanks for joining us today! See you next week on Twitch! <3
I think it reset for most people but seems like there are a few that didn't. (Checked with several people on a few different servers) Could you send us a ticket so that we can investigate what's going on? :(


The last June Weekend Challenge offered a twist: the top two servers with the most participation receive a triple-drop weekend. The rest get a double-drop weekend. It was a very close race—much closer than we anticipated!—but in the end, the two winners are Tempest Reach and Mount Tyrannas. Congratulations!

Double- and triple-drop rates will be applied to dungeons on all servers starting Friday, July 5 at noon PDT and will run through Monday, July 8 at noon PDT. If you use Instance Matching during this time, matching with anyone from Tempest Reach or Mount Tyrannas during this time will result in a triple drop rate application for that run of the dungeon.


Kelsaik’s Raid can be daunting—even for experienced players! It requires a lot of coordination to gather 20 people, and everyone needs to know how to stay alive! We’ve asked some savvy veterans to share their strategies and helpful tips in defeating the newer and angrier Kelsaik. Here are the contest results!

Our two winners will receive one (1) Radeon HD6850 Vapor-X 1GB graphics card and one (1) TERA: Rising poster (12 x 18) each.

Cammi on Valley of Titans
: Comment from En Masse Creative Services: Very informative! The voiceover was nice and clear, the titles looked good, and the speaker’s pacing and leading were great.

Civility on Mount Tyrannas
: Comment from En Masse Creative Services: Good, solid information, presented with a clear and expressive voiceover. Inconsistent voiceover volume was very noticeable, however.

Our three honorable mentions will each receive one (1) Logitech Wireless Gamepad F710 and one (1) TERA: Rising poster (12 x 18) each.

Healbringer on Mount Tyrannas
: Comment from En Masse Creative Services: The titles at the beginning were a good addition, though they may have run a little too long. The title music didn’t seem to go with the game so well—though we did find it relaxing. The text instruction was useful, but the text effects were distracting and sometimes made the text hard to read.

Calcinha on Mount Tyrannas
: Comment from En Masse Creative Services: Good info—but the text was a little hard to read, between the text effects and text placement on top of the user interface. It was great to hear player chatter here and there.

Mr.Rimza on Mount Tyrannas
: Comment from En Masse Creative Services: Good, useful information, presented in a clear and expressive voice. The voiceover volume varied noticeably, however.


Congratulations to all our winners! Now onward to defeat Kelsaik!
We'll be on LT, I believe, but since the battleground pulls from all servers, it won't matter. :)
The first post is updated as we go, though that doesn't always show up when I edit. Please refer back!
Hello all!

Our weekly stream will be on Wednesday this week. Today at 3 p.m. Pacific Time, we will be queuing for Corsair's Stronghold!

Whether we join our forces together for an epic siege or battle against each other, see you folks in the battleground!

Watch us on TwitchTV!
Edited by: Minea 3 minutes ago
I shall inquire
Some users are experiencing this. Can you contact our support so we can get full details? We are limited in what we can do here on the forums.

http://support.enmasse.com/tera
If you're having technical issues, please contact our Support Team so that we can help with personalized support.

Otherwise, please keep your post constructive and remember that goodbye posts are against the forum rules. Thanks!
Heya Sodapop,

I'll move this to MT so that you'll have a better chance of finding someone on the server. Good luck and please remember not to share personal information on the forums. :)
Just in case you haven't seen yet, a bit more information in the pinned thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/Daily-Elite-Status-User-Buffs-for-July-1
Hello everyone,

Currently the elite status buffs reset at 5 a.m. Pacific Time after the new patch containing Corsair's Stronghold.

For the elite status users who've missed their buff yesterday, we will be sending one Elite Status Sampler containing 1-hour 100% XP, Gold Hunter, Quester's Gold and Reputation Boost each. This process will take several hours to complete.
Hello folks, if you're experiencing this error and have tried the suggested steps without success, please contact our Support Team so that we can provide a more personalized support for you.
Personally I hate those humanoid ones that has two axes. Their attack range is wide and too fast for me to try to avoid. D:


This weekend, elite players can treat themselves to a reputation boost. Drop by Valkyon Outfitters or Valkyon Outfitters Online for 50 percent off of selected reputation boosts.

50% Reputation Boost (1 day)
50% Reputation Boost (7 day)
100% Reputation Boost (1 day)
100% Reputation Boost (7 day)

The discounts start at 11 a.m. Friday, July 5 and last until 11 a.m. Monday, July 8.
It has been about two months since my last state of support post. During those two months the chat and ticket queues were kept low. Response times for tickets averaged less than 12 hours for most. Chat wait times averaged less than 10 minutes.

Since the patch yesterday we have seen an increase in tickets which was expected with a patch of this size. As of today our current ticket queue sits at roughly 500 tickets that require an answer which puts us at about 24-36 hours for a response. If you have submitted a ticket and have not received a response please hang in there. We certainly don’t want you to wait any longer than you have to and are working as quickly as possible to get through the back log of tickets.

Chat is available for Elite and Founder members, and the wait time is currently minimal (minutes).
Currently the elite buffs reset at 5 a.m. Pacific Time. Sorry for the late update!


Avast ye! The new Corsairs’ Stronghold 20v20 equalized battleground lies ripe for plunder!

Can you breach its gates and overcome its defenders? Can you hold it longer than your opponents?

It’s time to find out. Gather together your heartiest sea-dogs and queue up—or just join the scurvy scalawags already waiting!

Check out the Corsairs' Stronghold page and the game guide for all the details.
You should be able to fix this without downloading the entire game.

Please follow these steps.

1. Close the TERA launcher completely.
2. Navigate to your TERA installation folder. Default location is C:\Program Files (x86)\TERA.
3. Delete the EN.Version file.
4. Launch TERA again.

FAQ page on this topic.
If you've submitted a ticket with the debug log, thank you very much and we appreciate it!
Hello folks, just wanted to let you know that we're aware of this and investigating. Will be able to give you a better update tomorrow morning.
Just want to reiterate, if you're experiencing the "reliable source serving corrupted data", please see this thread and help us by submitting your location and debug log: http://tera-forums.enmasse.com/forums/general-discussion/topics/If-Youre-Experiencing-Reliable-Source-Serving-Corrupt-Data
If you're experiencing "Source File Serving Corrupt Data" error, please submit a Support Ticket with your location (city and state) and your /debug log.

1. Create a Support Ticket.
2. Attach the /debug file to the Support ticket. Here is a detailed FAQ page on how to obtain the TERA launcher debug file.
3. Please include your location (city and state/province)

We're actively tracking and working on this and we appreciate your help!
Edited by: Minea 3 minutes ago
We're in the process of selecting the winners, so hopefully this week. :)
Aside from The Candy Keeper and It's Bacon achievements, what other ones?

Also, instead of "/r" you just press "r" now. This is re-bindable in the options.
Please make sure to follow the suggested steps, repair needs to be completed before pressing the play button.

(Let's keep it in one place. It's easier for us and everyone else to keep track of the issue: http://tera-forums.enmasse.com/forums/general-discussion/topics/Solution-Source-file-was-corrupted)
Edited by: Minea 1 minute ago
Aepha, BilIllusion, and Vix, please check your PM. Thanks!
Receipts are going out now, over the next few hours, followed by the winners of the Unicorn.
- Chat will display multiple lines of the same text for some users.
- Chat Tabs are disappearing.
For the above 2 issues, please "Reset to Default Tabs"
- EBG's are incorrectly displayed as 15-man raid, but still work.


Redirecting to the new thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/Solution-Source-file-was-corrupted
We are looking into the cause of this.

A few things:
Please make double sure you are on a clean client (i.e. no mods).
Please delete your EN.version and restart your launcher.
Do NOT delete your game.version unless you feel like re-downloading the entire game.
Cross Parry had a 0.5 sec cooldown before. In the game it dispayed as "1sec" because it doesn't display half seconds. However, if you were to count it, it is a half second.

Now it is 1 second.
this will be removed in the short restart we will be having at 10:45 PDT. But the restart is to fix the 15v15s.
Hello,

We will be doing a quick restart on all servers to address an issue with the 15 vs. 15 battleground. Expected downtime is approximately 15 - 30 minutes.

All servers will be unavailable at 10:45 a.m. Pacific Time:

  • Mount Tyrannas - PvP
  • Lake of Tears - PvP
  • Valley of Titans - PvP
  • Tempest Reach - PvE
  • Ascension Valley - PvE
  • Celestial Hills - RP PvE

For real-time server status, please refer to the Server Status page. Thanks for your patience.
Malrok is correct. For those of you that pre-loaded, it is just applying the patch that you preloaded.
You can patch now, but the servers are not up yet.
Sorry for the confusion on this! This was a last minute change as we found out we were able to get the patch out to you all a day earlier than planned. We updated everything as much as we could, including the in-game update announcement that everyone sees when they log in, but we missed the date in the patch notes.

In any case, it's happening right now.
Xicor on 07/01/2013, 07:59 AM - view
1. find someone who has 4 rocks or find 4 ppl who have 1 rock each
2. there are no factors involved in enchanting other than the + level of the item you are enchanting, the rarity of the fodder you are using and the alkahest you are using
3. you dont invest money for either of these, you do the quests and level them up to max through the quests... then you use them to make your end game VM gear


enchant success rate (the % gained from failing) is also a factor.
Hi Wolfy,


1. This was addressed a week or so ago on the forums by me. There was a lot of rumors circulating ever since stagger got introduced, that KTera changed stagger. BHS has said this is not true, and there are no patch notes in any language that indicate this as well. I have also verified this in KTera. I know this doesn't help you out in your plight, but I hope you can take this as my (2nd) official response on stagger for this patch :/. I still wouldn't say any berserker is "useless" in group pvp.

2. It will be the same gear with a different name. Yes I know the gear is not balanced amongst all the classes, and maybe this will change the longer all the other regions also roll with this gear. However, the 20v20 is not designed to emphasize individual or even small team play. Your impact on the outcome does not rely on your crit damage or attack speed.
Edited by: Treeshark 1 minute ago
If you experience an unknown file error, please follow these steps.

1. Close the TERA launcher completely.
2. Navigate to your TERA installation folder. Default location is C:\Program Files (x86)\TERA.
3. Delete the EN.Version file.
4. Launch TERA again.

For more details, please see our FAQ page on this topic.
Edited by: Minea 2 minutes ago
Hello everyone,

Next week's scheduled maintenance is at 6 a.m. Pacific Time. Instead of the regular maintenance on Tuesday, we will have a maintenance from 6 a.m. - 9 a.m. Pacific Time on Monday, 7/1.

All servers will be unavailable from 6:00 a.m. Pacific Time to 9:00.a.m. Pacific Time on Monday, July 1:

  • Mount Tyrannas - PvP
  • Lake of Tears - PvP
  • Tempest Reach - PvE
  • Ascension Valley - PvE
  • Celestial Hills - RP PvE
  • Valley of Titans - PvP

This change is only for the first week of July as we push out a big patch containing Corsair's Stronghold and other changes.

For real-time server status, please refer to the Server Status page. Thanks for your patience!
It's a legendary mount that only the people who've defeated the broccoli monster and eat 10 bowls of cereal per day can see.

(Just kidding.. It's a mount we never had. ^_^;;)
Not applicable for us, we've fixed the patch notes. :(
Roda on 06/28/2013, 05:18 PM - view
SOMEBODY HELP ME, I CAN'T TAKE ALL THIS HYPE


False. Yes you can.


Our newest patch has it all: airships, class adjustments, cannons, and the initial preparations for our new alliance system. Read the full patch notes to see everything you can expect in next weeks’ patch!
Have to say I really enjoyed reading/viewing the comic/drawings! Nice job! <3<3<3
(Let's drop the off-topic discussion and get back to the topic on hand. Also please remember to make constructive posts free of personal attacks. Take this as a warning please.)


The final weekend challenge is nearly here! Complete this weekend’s challenges to enter a drawing for Rainbow, the unicorn mount—and cash in challenge receipts with Major Milestone for special accessory items.

This challenge starts at 12:01 a.m. PDT this Saturday, June 29, and ends at 11:59 p.m. PDT Sunday, June 30.

Your final challenge: participate in 30 duels! Whether you win or lose, you’ll be entered for one last chance to win one of 100 unicorn mounts, to be randomly drawn on Monday, July 1.

Got some downtime between duels? The final bonus challenge this weekend is to set off 200 fireworks! Light up the sky for an additional entry into the unicorn mount drawing.

And once again, keep your challenge receipts! You can trade them in to Major Milestone for cool accessory items.

But wait, there’s more! When the dust settles, we’re going to tally up all the completed challenges for this weekend and award a special prize: the top two servers with the highest challenge completion rate (percentage of challenges completed relative to the server’s population) will get a triple-drop weekend starting June 5! All other servers will get a double-drop weekend.

Have questions about how to complete the challenges? Our Customer Service team has put together a list of frequently-asked questions to help you make the most of the June weekend challenges!
If you have any questions on in-game moderation, please contact our Support Team. It is against the forum rules to discuss moderation action. :( Good luck!
As someone mentioned in the thread, the client's purpose is to let us play TERA. Unpacking the files and posting the images is not okay for the forums. I do know you mean well and I appreciate your efforts! :) (And thank you for removing the images.)
Hello everyone,

Corsair's Stronghold is almost here! For our weekly stream at 3 p.m. Pacific Time tomorrow (Friday), we will take you inside the new 20 vs. 20 battleground and give you guys a sneak peek!

Join Treeshark and Tonka as they showcase the various features in Corsair's Stronghold and talk about the upcoming patch next week!

Join us on TwitchTV!
Edited by: Minea 5 minutes ago
Thank you all for joining us this week! Death can be chaotic fun! :)

We'll have a post up about tomorrow's special stream in a bit.


You’ve got questions. He’s got answers!

TERA Producer Patrick “Treeshark” Sun will be answering your questions on Reddit this Friday, June 28, from 10 a.m. to 3 p.m. PDT.

Bookmark the page (www.reddit.com/r/teraonline), and mark your calendars!
Yeah, chat wasn't working for anyone earlier. It's working now though. :)
1 - no bumping :)
2 - Happy cloud is designed to get you in as fast as possible, so it will get the necessary content to get you in the character creation and island of dawn to play. Not really good if you are already a high level player. It is not downloading "faster" it is just getting you in the game faster.

3- Our Tera Launcher will resume downloads.
Edited by: Treeshark 1 minute ago
Belated forum congratulations to the fashion show winners Summer.Rain and Sebs. :)
Oo, nice event! Good luck! :D
(Looking at the actual content of the thread, this is closer to Off-Topic than TERA itself.)
(Moving this to Arts section)
(Moving this to Languages)
At level 22 and working the Kumas and Nagas. :)
(Let's keep these individual names off the forums and keep this type of threads in MT - I think sending them an in-game mail would be a good idea.

Also, this is a reminder that any type of transaction is at your own risk, and real money transaction is a definite no-no.)
(This seems like a great discussion for PvE subforum! :) )
Closing this thread as it has run its course.

Also please note that personal attacks and real life political/racial/religious remarks are not allowed on the forums.
Please note that you may not offer any real money for names, and we cannot guarantee these transaction. This is completely at your own risk.

Also moving this thread to VT.


Hats! Eye patches! Peg-legs! It’s all here with the new pirate costumes, now available in Valkyon Outfitters! From baraka to elin, from patch to peg, this new addition will have you shipshape in no time!

If you can’t decide what would suit you best, don’t worry! Pick up our plunder bundle and you’ll get a little bit of everything.
well this escalated quickly. servers are back up, so you can settle this on the battlefield. locking now :)
coming back up now!
Hello folks,

We have a scheduled maintenance for our websites and the web store on Wednesday, starting at 10 a.m. Pacific Time.

Maintenance Duration: 10 a.m. - 10:30 a.m. PDT on Wednesday, 6/26

Please note that our game servers and in-game store will remain available. Thanks!
We have a couple optimization tweaks coming. I am not sure what build we will get them in but QA indications are quite positive.
Treeshark and Tonka will be playing regular characters, their goal is to level to 30! :)
Hello everyone,

We are excited for the arrival of Corsair's Stronghold next week! In addition to the cannons and airships, Corsair's Stronghold will be available for all players level 30 and above.

In order to celebrate and prepare for Corsair's Stronghold, Tonka and Treeshark will be streaming their daily TERA journey on Ascension Valley at 4 p.m. Pacific Time, from Monday to Thursday (6/24 - 27) this week.

Join us on TwitchTV!
Edited by: Minea 15 minutes ago
xMysterio on 06/24/2013, 01:29 PM - view
i did both challenges , and received nothing TreeShark

Spent over 20 gold on Fires and 30 on power charms =/ and got nothing.


Did you check your Item Claim? That's where they will be.
Oh gosh, even a stoic baraka will chuckle at the red mustache. xD
There were 100 mounts total.

All receipts have been delivered, as well as the winners of the mounts.
It's a rolling delivery, not instant. I'll update when everything gets sent out, including the Unicorn mounts. :)
Receipts are being sent out now.

There will be items added into the Major Milestone shop tomorrow during maintenance, fyi.
We'll be sending out the challenge receipt tokens today, no worries. :)

(And yep, it was to use the charms, didn't have to receive the buffs (especially since sometimes the buff doesn't go into effect due to already having a stronger effect.)
BurstMeteorEX on 06/23/2013, 03:59 PM - view
Is there any specific reason why there can only be 2 fraywinds? Is it due to server size (or whatever its called) restriction?


I'm not sure about the reason, it is just how it is.
We only had room for 2 Fraywinds, and given the usage rate of the raid version vs the equalized, it was a sacrifice we were willing to make.
This is a reported bug that we are pinpointing because not everyone suffers from it.

Though, I am a bit flattered that you are comparing our launcher to the most popular web browser in the world :).
Cool it everyone. The question has been answered, no need to prolong this.
we won't discuss private account matters on the forums. this isn't the first time someone has tried to and it's the same answer every time.

locking.
(A friendly reminder to keep all posts respectful and civil. Thanks!)
Thanks for joining us! It was fun for all of us as well! :)
The order it is done in does not matter, just the time frame. Hopefully there will be enough campfires around the world to help you out :).

To be clear, all the campfires have to be used by one character. The charms can be burned on a different one, but they must be all burned by the same one.

Thus, if my account has a character named "Tree" and a character named "Shark", Tree can use 200 campfires, and Shark can burn 100 charms, and that will count.

There are 4 different campfires that will count (the normal one, santa candle, hasty, and charming). And any item with the word "Charm" in it, that is actually a charm, will also count for the 2nd one.

Hope this answers any question, past or future!



Weekend challenges are back for June, and it’s time for our next one! Complete challenges to enter a drawing for a unicorn mount, and cash in challenge receipts with Major Milestone for special accessory items.

The second June challenge starts at 12:01a.m. PDT this Saturday, June 22, and ends at 11:59 p.m. PDT Sunday, June 23.

Your challenge this weekend: just use 200 campfires, and you’ll be entered for a chance to win one of 100 unicorn mounts, to be randomly drawn on Monday, June 24.

While you’re using those campfires, throw some charms on every other one, because the bonus challenge this weekend is to burn 100 charms! Complete this bonus challenge and you’ll be entered again for the unicorn mount drawing.

And remember: hang onto your challenge receipts! Major Milestone is still waiting for you in game to trade receipts for cool accessory items.

There’s one more weekend challenge left to go! Look for more info on Tuesday about next weekend’s challenge, with more chances to win a unicorn mount—and a bonus challenge to improve your odds!

Have questions about how to complete the challenges? Our Customer Service team has put together a list of frequently-asked questions to help you make the most of the June weekend challenges!
Wow, this sure brings back some memories! Very cool! :)
YARRRRRRRR
We will have everything (class balance wise) through the mystic thralls patch.

Like Lei said, stagger is unaffected (aside from the archers) and I have not see anything aside from hearsay to the contrary.
Edited by: Treeshark 2 minutes ago
LT is where we'll be hanging out while we wait for the queue to pop. :)

Also today's giveaways are pirate items.
This seems super fun, and it's obvious you guys are putting a lot of effort in this. Good luck! :)
Lthrhxqt on 06/21/2013, 02:25 AM - view
I've seen so many people dual client, with their main 60 character helping their alts in quests/bams/or protection(PvP). does enmasse allow us to use two client in one pc or is it a bannable offense?


This is completely acceptable. We will not ban for running more than one client at a time.
There are currently no plans to move TERA to the PS4 or any other console.
Edited by: Solomon 1 minute ago
We're about to restart TR, this should hopefully resolve the issue. I'll keep you updated.
I was able to log into TR now, confirmed for everyone else as well?
Hello, all!

On Friday 6/21, Tonka, Wallypark and Minea will be queuing up for some battleground fun at 3 p.m. Pacific Time. We will be streaming from Lake of Tears with giveaways in our TwitchTV channel!

Join us tomorrow at 3 p.m. PDT!
All things must come to an end and so will this derailed thread. Don't feed trolling people, folks.
Just to make it clear one more time, moderation action is purely based on the actual post/s and how they break the forum rules. Otherwise we're colorblind to the ranking colors.

(Also, no more discussion on moderation action please. :( )
Hello OP, we show no DoS on our system and we are not seeing a slowdown. Could you give us a bit more information that may explain the theory? If the professional has a packet capture showing a DoS sourcing from our system, please contact our Support Team with the log and we'll help. Or a screencap from the router logs indication you mentioned will help too. If you're just seeing packet loss, it wouldn't indicate anything other than the connection being spotty - which could be for any number of reasons. Thanks!


Our newest guild interview is with Viral, who use a unique rule-by-committee structure to run their guild. Read about that—and more—in the interview below.

Viral seems to be one of the most respected guilds on Lake of Tears. Could you tell us a bit about the guild’s background? How did the starting members meet?

The original core of Viral began as a small number of friends that were new to the game and each other; we just happened to be in the same guild. Before long, five of us agreed that we needed to branch off and create our own guild, seeing as we all had similar goals and aspirations in TERA. We all saw the appeal of coming together with new friends and creating an environment where we all grow together—character, friendships, and guild alike. Viral was born shortly thereafter, quickly coming into the cross hairs of some of the strongest guilds on the server. We maintained the idea that quality far outweighs quantity, and strived to set ourselves apart as a family and community over all else. Viral has seen its ups and downs, but the original structure still stands unwavering, strengthened by every new member we welcome into the family.

How would you describe Viral to the other players? Is there something Viral is known for? For example, holding events, political power or frequent GvG, etc.?

Viral is a tight-knit group of players that are serious about the game but at the same time very laid back. Since our guild was created, we have been one of the top guilds in GvG and host many events ranging from full server GvGs one night to Hide-and-Seek with prizes within our guild. We were one of the guilds that forced everyone else (server-wide) out of Granarkus during Nexus through GvG and made it a ghost town. We are seen as a guild that holds their members to a higher standard and have low tolerance for disrespect. I think this is why we have been successful for so long. In the end, we are one of the few guilds that have managed to stay together since the beginning of the server.

Viral has a unique and interesting leadership structure where multiple leaders take turns in leading the guild. How did this come about? What are the reasons behind this decision?

The “Council” system we have basically started because none of us wanted the actual guild master title. We believe that having one voice to lead a guild isn’t enough and wanted a system where we as a group could discuss what was best for the guild. We also feel that this system works best with a larger guild, because everyone feels like they have a voice or opinion in the guild. We typically don’t have any clashes of personalities when it comes to leadership because anyone in the guild can contact another leader of the same level of authority. There are currently five leaders of Viral: Dreaming, Ivory, Don, Caine & Cease. We also have several very active officers that keep their eyes open on recruiting players, GvG authority, forming raids, and managing the guild bank. Our officers also play an essential role in encouraging people to participate in our guild events and boost morale.

What role do you see Viral playing on Lake of Tears as TERA continues to evolve? Any particular plans?

Viral is a very established and respected guild in Lake of Tears’ community. We have previously done open world PvP events which had really good turn outs. It’s fun to get the community moving and spice things up. We will be doing more in the future and possibly other fun activities. As a guild we will continue to hammer out dungeons and battlegrounds in preparation for future content. We want to make sure every member has what they need to tackle anything En Masse can throw at us.

Are you currently recruiting? If so who would you encourage to apply? If not, what are some of the activities you enjoy the most?

Yes, our guild is currently recruiting and has been recruiting since we started the guild. We definitely keep our ranks open for recruitment as we are constantly expanding and maintaining the community we pride ourselves on. We would encourage all players to apply, although our main requirement for recruitment is a good personality. The main reason for this is because of the community mentioned before—we definitely prefer personality over skill because of the fact that we’ve slowly become a little family. Viral is always willing to help new players improve both gear and skill.

Anything you’d like to say to the guild members? To En Masse?

All of us from the Council would like to thank our officers: Clooud, Cogie, Allure, Rags & Synesthete. The organization and recruits that they find helped form the family we have today. We would also like to thank all the members that started Viral with us: Crucio, Super[filtered], Malarr, Sollo, Erosius, Inaris, Frosthowl, Manbearpig, Xaeophi, and Holymoly. All of these members helped with their input of what a guild should be and formed the main philosophy that Viral runs by: that community and having fun come first. We’d also like to thank a member who could no longer be with us, Crits.
If the theory is true then I should have gotten several drops already but I've never had it drop.. :(

I'm afraid these superstitions don't work.
Stryk2r on 06/19/2013, 04:43 AM - view
-snip- cz it kinda bothers me that we cant delete our credit card information in our profile.. -snip-.


I believe there is an option to clear your billing information. It's the blue button that says "Clear Billing & Credit Card Info".

Hello folks,

We are working hard to prepare for our July 2nd update mentioned in Treeshark's Producer's Letter. As a part of this, the launcher now has the ability to pre-download future patches. Starting today when you exit the launcher, you will see a new window notifying you of the pre-download option by leaving the launcher open.

Please note that this is a functionality addition only, and no patch is available to pre-download at this time.
Edited by: Minea 2 minutes ago
Let's keep this issue in support tickets, no need to spam the forums.
Currently looks like this:

We don't have a published list of Rainbow winners, they have been delivered yesterday. If you haven't received one yet, good luck this weekend!

(Please note my public warning to keep the posts on topic.)
(Let's not derail the topic more. Also, please do not discuss moderation action, PM me if you have questions or comments. Remember to follow the rules and report if you see/suspect an inappropriate behavior please.)
TERA does not support any type of 3rd party programs or alteration of the client. :(
The receipt tokens and the Rainbow prize have been sent out yesterday.

(Let's keep this thread on topic, folks. I'm looking at several specific posters here.)
(Remember to keep the post respectful, folks. There's no point in keeping the thread open if you can't carry a respectful discussion.)
Now this thread is ruined due to spam and off-topic posts. Don't do this to other people's threads, please. Take this as a warning.

@OP, Please feel free to create a new thread with the same content. Sorry about that. :(
We were still in the process of sending them out earlier. This should be done now along with the prize delivery.

Also to clarify, you had to enchant an item at least from +8 to +9. It's okay if you started out from 0 or +8, and it's okay if you went from +8 to +12, but somewhere in the process you had to enchant from +8 to +9.

The bonus entry should give an additional token as well.
Hey folks, I just checked with our team and they are still in the process of being sent out to everyone. It takes a few hours to be sent out to all, so my apologies for creating the confusion. xD
Edited by: Minea 3 minutes ago - Reason: Will edit my earlier post as well :)
The entries are per game account.
Nice screenshots in matching hats! :)
Any male or female character of any race can wear the Soft Kitty hat! :)


Many dragons died to bring you these bargains!

This weekend, all black dragon weapon skins are 50 percent off in Valkyon Outfitters. Now’s your chance to change your favorite weapon’s look without affecting its stats. Click on the Valkyon Outfitters button on your in-game menu to pick up a black dragon skin designed especially for your weapon:

Twin Dragons (Warrior) (Permanent)
Dragon Reach (Lancer) (Permanent)
Dragon Tooth (Slayer) (Permanent)
Dragon Fury (Berserker) (Permanent)
Dragon Eye (Sorcerer) (Permanent)
Dragon Sting (Archer) (Permanent)
Dragon Standard (Priest) (Permanent)
Dragon Maul (Mystic) (Permanent)

The sale starts Friday, June 14, at 11:00 a.m. PDT, and runs through Monday, June 17, at 11:00 a.m. PDT. Don’t delay—shop today!
(Moving this to Off-Topic)
Our FAQ includes all of the gatherable items that count for this weekend's challenge!


It’s here: Valkyon Outfitters is now online! Finally, you can shop the store both in the game and on the web.

To celebrate, we are offering a new item for sale: the soft kitty hat. The soft kitty hat is available only until Tuesday, June 25, and only from Valkyon Outfitters Online.

And that’s not all! Every day until June 25, Valkyon Outfitters offers a new 99 EMP sale. These daily deals let you buy popular TERA items for a mere 99 EMP, and the selection changes every day at 11 a.m. PDT.

Come back again and again to see what’s in store for you!
Today, it will be "Prettiest male high elf" *bats manly eyelashes*
GodsGunman on 06/14/2013, 10:50 AM - view
For the future, will we always be able to use receipts that we got from past events on vendors for new events?

For example, if I get a bunch of receipts from the events scheduled for June 2013, then in January 2014 there's another challenge receipt event, will I always be able to use my receipts from the earlier event to get prizes from the later event?


Reasonable question, but the short answer is I don't know. It very well could be that instead of creating a new mechanism to deliver items for these type of events we use the current way. I cannot be 100% certain on this though.
AVClassic on 06/14/2013, 10:14 AM - view
Hey Solomon, are the accessories the same as the ones for the previous challenge or will there be new ones? Also, if we still have our tokens from before, can we use those, or will there be new tokens?


We are planning to add a couple items to the vendor from the anniversary event. We will announce that a bit later since it's not finalized. If you still have your receipts from the anniversary event they will work for this one as well.
Kultra -- a man of 2 words.

For those that like a wordier response if you are +8 and go to +9 you get credit. You do not need to go from 0 to 9.
You will increase your backstab percentage by aiming the reticle higher on hills and stairs. If you are only facing the mob and don't aim up you will more than likely miss.
@Manko, Yeah, we'd like to do that as well. Count it as our long term goal. :)
We'll post what items count to make it very clear, no worries! (I'll link it here when we do. :) )
In case you haven't seen it, the Soft Kitty hat is available at our web store. (It's not available at the in-game store, the Soft Kitty hat is a special item to celebrate our web store opening. :) )
Tazusa on 06/13/2013, 04:20 PM - view
We should run a prize lottery for guessing how many wipes they will have on acnm. it'll be great!

Ahahaha! Ahaha.... ;_;
Hello everyone,

Tonka, Cade and I will be streaming our Argon Corpus (normal mode) run tomorrow at 3 p.m. Pacific Time. We will be on Valley of Titans!

Join us on TwitchTV at 3 p.m. Pacific Time!
Edited by: Minea 5 minutes ago


Weekend challenges were so popular in May that we just had to bring them back for June! Complete challenges to enter a drawing for a unicorn mount, and cash in challenge receipts with Major Milestone for special accessory items.

The first June challenge starts at 12:01 a.m. PDT this Saturday, June 15. Enchant an item to +9 or better for a challenge receipt and an entry for the unicorn mount drawing.

Once you complete that challenge, you can work on a bonus challenge. Gather 20 of each type of material—plant, crystal, and ore—to earn a second entry!

You have until 11:59 p.m. PDT Sunday, June 16 to complete this weekend’s challenges. On Monday, June 17, we’ll send out challenge receipts and then randomly select 100 winners to receive a unicorn mount.

And hang on to those challenge receipts! Major Milestone is waiting for you in game to trade receipts for cool accessory items.

There are new challenges each weekend in June, with more chances to win a unicorn mount—plus more bonus challenges to improve your odds!
There are some inaccuracies in the article which we will correct with Massively. In the meantime, please refer to my letter published on Tuesday for the most up-to-date information. :)
Keep up the good work, folks! :)
We currently don't have any plans to offer different server sets for our region.

Also remember to follow the forum rules on personal attacks.
MegaMouseGW on 06/13/2013, 11:16 AM - view
I would rather be whipped by a wet noodle by Minea than buy that hat. Common when are we getting the pirate costumes already.

You sure about that? >:)



(Thanks, Roda! :) )
For the North American version of TERA published by En Masse (us), we have standard, founder, and elite status. You can be 2 of the 3 statuses at the same time as well. For example, if you've purchased a copy of TERA box and subscribe as elite status, then you'll get the benefits of founder and elite. More information can be found in our FAQ here.

But I also want to clarify that for NA version of TERA, we don't use these terms "TERA club" or "veteran", so please make sure you have the correct regional version of the game. :)
You're correct, this is a known bug. We're working on it but I'm not aware of an eta for a fix.
Just letting you guys know that this has been fixed, sorry about the inconvenience! Also you can now use these in addition to the elite buffs and the duration of the buff will stack.
(I'm moving this to Languages section of the forums, where non-English threads are located. Thanks!)
Nice event, pinned for more visibility. :)
(This discussion is more suited for Off-Topic. :) )
To confirm, this hat will be back at our store very soon (not in strongboxes). It also works for both male and female characters. :)
Redirecting to http://tera-forums.enmasse.com/forums/tempest-reach/topics/Faces-of-Tempest-Reach?page=1
We can suggest/request, but ultimately the decision is up to BHS. That said, always feel free to share what you'd like to see and we'll do our best to relay the message.

Also to clarify, NHN does not design anything. They're another publisher for another territory. :)
Nope, you don't need to cover every role in the video. How much you want to cover for all or one, etc., we leave that up to you. :)
Let's consolidate the threads on the same topic. We already have 2 unicorn-related threads on the first page. Thanks!
Folks, most of what I said in another thread applies here too. We aren't here to define a game-related term or compare other games. As the official TERA forum, this exists to help with TERA's community and improve TERA as a game. Let's try to focus on that instead here, so I'll move this to Off-Topic instead.
@OP, This is the TERA forums, which exists to build its TERA community. If you wish to compare and discuss other games in detail, please stop. This isn't an all-game site or forums, so we need to focus on TERA. I will say this again: If you wish to come back to play TERA, that's fantastic, see you in game! But we're not here to change your mind. :)


Kelsaik’s Raid Video Guide Contest

Have you been a part of a 20-player team that defeated the new Kelsaik’s Raid? Maybe you were the one who led the team to victory? If you’ve experienced Kelsaik’s hellfire and lived to tell the tale, this contest is for you!

Show us your awesome Kelsaik strategies in a guide video! How did you survive its firebreath and flame pillars? What helpful hints and tips do you offer to the brave challengers who are looking to face Kelsaik in the 20-player raid?

Deadline

• 11:59 p.m. Pacific Time, June 23

Prizes:

• Top two videos will receive 1 Radeon HD6850 Vapor-X 1GB graphics card and one (1)
TERA: Rising poster (12 x 18) each.
• Three honorable mentions will receive 1 Logitech Wireless Gamepad F710 and one (1)
TERA: Rising poster (12 x 18) each.

How do I participate?

1. Create a video guide for the 20-player Kelsaik’s Raid.

Video requirements:

• Videos can be no longer than five minutes. Longer videos will be disqualified.
• Include your character and server name in the email.
• All components of the video and audio must be your original work or from TERA. All standard En Masse Entertainment contest rules apply.
• Limit one entry per person.

2. Email the entry link to community@enmasse.com.


We look forward to seeing your awesome videos!
OP, Welcome back! I think the best way to start would be for you to find your own reasons to play TERA. If you are interested in the game content changes since you left, I suggest the Patch Notes, that'll get you caught up nicely! If you're interested in joining a community (since you've mentioned you've pretty much played alone), an excellent way to make new friends will be to join a guild or introduce yourself in a server forum, maybe looking for a leveling friend. We're all gamers but we are all individuals. No one can tell you you should like something because they do.. I think it just makes sense for you to find what you enjoy about TERA yourself. :)

To everyone, please keep all off-topic contents (including religion) away from the forums or move to Off-Topic. This is the official TERA forums after all. Also please remember to be civil and constructive in all of your posts.
That was hilarious.

Thanks for the laugh!
Minea on 06/11/2013, 01:37 PM - view
Paid server transfers are temporarily disabled while we fix a bug but we're working on it!

We've addressed the issue and server transfers are available. Thank you for your patience.
There isn't a lot i can answer RIGHT now. But I want to. I'm thinking about holding an AMA (on reddit) later this month to answer questions and stuff. Why I can't answer right now, is also something i can't answer right now.

It's meta.
Redirecting to the already existing thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/UNICORNS-Theyre-Here


Ahoy!

Since the last time we spoke, we’ve enjoyed quite a celebration month for our first year of live service. Our loading screen fan art contest yielded awesome entries, and Major Milestone made an appearance to reward challenge seekers. We handed out a few thousand Gourmando mounts through our scavenger hunt, and let’s not forget about the planting of the campfires…so many campfires. I also promised last time that I’d provide more details on the upcoming content for TERA, so without further ado:

On July 2, we debut a giant patch that contains Corsairs’ Stronghold, the battleground where you siege a castle with airships, cannons, tanks, and your own wit. You’ll join a team of 20 players to attack a castle and destroy its heart crystal while defending your own against another team of 20 players. However, unlike Fraywind Canyon or the Champions’ Skyring, this battleground is not just for max-level players anymore. Accessible at level 30, you’ll be able to earn experience via Corsairs’ Stronghold. All the gear in the stronghold will be equalized, so even if you’re not max level, you’ll contribute to your team. Other features of Corsairs’ Stronghold include:

• Using tanks and cannons to both defend and attack.
• The attacking team using airships to infiltrate quickly. Its lightweight strength is also its weakness, however, so be wary of incoming cannon fire!
• A new daily quest added for Corsairs’ Stronghold.
• Rewards of Bellicarium credits and, for non-max-level players, XP.

I’m pretty excited to play this with everyone! Hopefully I won’t get slaughtered too badly, but if our recent twitch streams mean anything, I probably will. This won’t be the only thing coming in our July 2 patch. I’ve talked about decreasing the gap between our release and Korea’s before, and this patch is our first step in this direction. There will be some major changes in the world of TERA with this patch, first and foremost being a slew of class-balance changes that will affect everyone. Yes, even you mystics with your shiny new thralls. Second, the levels, difficulty, and rewards of some dungeons will be changing as well. A lot of the dungeons you’ve seen in earlier levels will be pushed up a few levels, their difficulty and rewards adjusted accordingly. There are more details here than I can provide right now, but we’ll definitely be keeping you posted. Third, the Island of Dawn will be modified to provide you a quicker leveling experience in the early stages of TERA. We’re also making a lot of little changes that will hopefully improve everyone’s quality of life in TERA—starting with a bigger friends list.

Finally, a lot of you will notice upon logging in on July 2 that the political system as you know it is no longer active. As you may have guessed from everything else I’ve said, this patch is the prelude to alliances. The most important takeaway from this right now is that the current election ending this Friday, June 14, will also be the last one, so make it count! All the specialty shops will be open in this patch until the alliances arrive in August, when we’ll see the exarchs and the different alliances start controlling the world of TERA in their own way.

A patch this big in content is also pretty big in physical size, which is why we’re enabling you to pre-load this patch onto your computer later this month. The instructions and details will be available soon.

Now, all this happens in July, but we haven’t forgotten about June! For starters, every weekend starting June 14 will have its own set of challenges, akin to the Four-to-Score challenges we had last month. We’ll randomly choose a set of winners for a new rare prize each weekend. We may also have another twist in store for these challenges, but I’ll save that for later.

In summary, the next few months come with a lot of new content, big changes, and fun events to go along with them. We’re really excited about Corsairs’ Stronghold and the new changes coming up for TERA, and we hope you are too!

Treeshark out.





Edited by: Minea 1 minute ago
The Rainbow is an ongoing addition to the strongbox items and there is no plan to add it to Valkyon Outfitters.
Paid server transfers are temporarily disabled while we fix a bug but we're working on it!
Hello everyone,

Tomorrow, we will be performing a scheduled web store maintenance to add new store features.

Duration: 10 a.m. Pacific Time - 10: 30 a.m. Pacific Time on June 12

Please note that our Valkyon Outfitters (in-game store) is not affected by this maintenance and will be available. Thank you.
Instead of posting it on the forums, we advise you to let our Support Team know next time.

We'll take it from here for now.
Hello,

There will be a quick restart on all servers.

On June 11, all servers will be unavailable from 10:45 a.m. to 11:15 a.m. Pacific Time:

  • Mount Tyrannas - PvP
  • Lake of Tears - PvP
  • Valley of Titans - PvP
  • Tempest Reach - PvE
  • Ascension Valley - PvE
  • Celestial Hills - RP PvE

For real-time server status, please refer to the Server Status page. Thanks for your patience.
Roda on 06/10/2013, 09:45 AM - view
Lies! I am being cyberbullied!

Internet bullies? How dare they show up here? Are they the horrible Yelpers or Reddits I've heard of??


But seriously, if you post often on the forums, you know who you are and so do we. I'd say as long as the posts are constructive and are within the rules there's nothing to worry about. Also the system is relatively new, so we're still looking at things.

(Also seriously, if you ever feel like a post/behavior is not appropriate, report it to us so we can take action. Thanks.)
Cease on 06/07/2013, 11:56 AM - view
We could make a spot for you Treeshark, but only if you are a popori that looks like ^


Done.


This weekend, TERA brings takes some of your favorite exotic costumes and cuts them down to half price. Drop by Valkyon Outfitters and pick up the outfit you always wanted to wear, then slip it on and show it off!

- Jumpsuit of Death: a permanent addition to your wardrobe (for male characters).
- Leotard 3-pack: it’s like dance recital, all over again (for female characters)!
- Magic Box: what’s inside is always a surprise…but it’s an even more pleasant one when it’s the rare “Black Magic” costume.
- Martial Arts Box: A whole box of martial materials and maybe even the rare Kill BAM costume…just in case you have some huge vermin to kill.

The discounts start Friday, June 7 at 11 a.m. PDT and end Monday, June 10 at 11 a.m.
Treeshark on 06/07/2013, 11:34 AM - view
I'm not invited? Sad treeshark is sad.

Ohhhhhh I may have to get a few Tawny Huntresses.... *rubs hands together*
I'm not invited? Sad treeshark is sad.
AVClassic on 06/07/2013, 10:41 AM - view
Hey Tree, how high of importance was preserving the economies of new servers such as LoT and AV when the decision to open transfers was made? For example on AV, as soon as the anouncement was made, all the vitriols (about 2 pages) on the broker that were standard price were immediately bought out (likely by players wishing to transfer them back to TR or MT) or players transfering TO TR or MT. As a result average vitriol price on broker has increased by 20-25k.

just curious


news like this was going to spike prices, and across all servers not just the new ones. like spikes in any market, things go back to how they were once it dies down.
I appreciate the (mostly) constructive feedback :).

There's a lot to consider when making a change like this and lowering the level and gold restrictions was a way to soften the blow. We've taken into consideration what you guys have said and the following change will be made effective immediately:

Current level restriction has been lowered from 40 to 30. The new June 11 restriction has been raised from 20 to 30. In other words, the level restriction is now 30 and will be so for the foreseeable future.

This has been reflected on the news post and the FAQ. As for everything else, we'll see how things play out.

thanks.
Treeshark on 06/06/2013, 06:53 PM
-snip-

p.s. There have been some questions as to how it will work when it becomes paid. It will work exactly the same, you go to the same place to pick your characters and everything. There is no server transfer token.

Character transfer method won't change, you'll still use the button from your account page after you log into the website. :)
Hello folks,

Let's stay away from overdramatic and non-constructive topics. :)

We'll share more information on what's coming as we get ready to share them. (soon-ish)
Hello, all!

On Friday 6/7, Treeshark, Tonka and WallyPark will be queuing up for some battleground runs at 3 p.m. Pacific Time. We will be on Lake of Tears and streaming in our official channel on TwitchTV.

Join us tomorrow at 3 p.m. PDT!

Edited by: Minea 1 minute ago
HelNoel on 06/06/2013, 08:23 AM - view
it is just added atlases? so the atlas usually designated for your Main will NOT be gone, correct? like a replacement quality for quanity?

Yep, it is in addition to the current elite perks. So it's a bit easier to use it on alt characters, especially if they're on a different server. :)
Qoog on 06/06/2013, 03:38 PM - view
Will you pay the emp directly on the website or will eme be selling transfer tokens?
I have one of each class leveled to at least 30, 4 of them are 60s. Same deal with most of my guildmates. If my guild decides to transfer because VoT is still too empty, it'll cost each of us at least $100. :/


How you transfer will remain the same (the button on the account AMS page), so it will not be a token. It's free until Tuesday.
Faerith on 05/19/2013, 10:33 AM - view
yes but I wanted to advertise it for real money too haha

Just clarifying that this is against the rules. :)
Cooldowns have been reset for everyone before the post went up, but are still active.
Grats! I'm envious of folks who get summer breaks! :D

And no worries, there is no automatic action taken for the forum score tiers.


(I'll move this to Off-Topic.)

Transfers are free right now until Tuesday. I'm not sure if it was clear enough.


To: All our awesome TERA fans

Subject: Server Transfers Now Available to Lake of Tears and Ascension Valley

Until now, we’ve offered free server transfers for everyone…to anywhere except two servers: Lake of Tears and Ascension Valley. I’m happy to announce that these servers are now open for transfer (to and from), however it also comes with another very important change. Free server transfers will no longer be available after noon PDT on June 11, PDT. After this date, there will be an EMP fee to transfer servers, so make sure you are on the server you want to play on before noon PDT on June 11.

As of right now, everyone’s server transfer cooldown has been wiped clean, and transfers are open to all servers with the current restrictions in place: level 40; 20,000 gold limit.

At noon PDT on June 11 , the new restrictions will be as follows:

- 2,750 EMP for standard players; 1,650 EMP for elite players
- Character must be at least level 20
- 50,000 gold transfer limit
- Five-day cooldown

Other restrictions still apply. Please see the FAQ for more details.

Thanks, and see you in game!

—Treeshark
If we could put the Village Atlas on the Elite Bar we would. This part has nothing to do with pushing people towards buying more from the store and everything to do with a technical limitation. I know there are a lot of conspiracies over what we do, but offering the best Elite Status experience to you is in our best interest. The day that BHS says they have it figured out is the day I personally fly over to get the fix and put it on our servers.

Although our solutions are not the perfect ones, we are trying to lessen the hassle of this. Other territories are faced with the same problem as well (we've asked), so it is something they are looking to fix.
Edited by: Treeshark 1 minute ago
(Moving to Off-Topic)
Discussing moderation action is against forum rules. Please keep it to support tickets.
Hello folks,

We will have a quick restart on all of our servers tomorrow morning.

On June 6, all servers will be unavailable from 8 a.m. to 8:30 a.m. Pacific Time:

  • Mount Tyrannas - PvP
  • Lake of Tears - PvP
  • Valley of Titans - PvP
  • Tempest Reach - PvE
  • Ascension Valley - PvE
  • Celestial Hills - RP PvE

For real-time server status, please refer to the Server Status page. Thanks for your patience.
Edited by: Minea 5 minutes ago
Unfortunately those weren't viable because we couldn't/can't change the item characteristics. (Stackable, non-stackable, expire before being claimed from Item Claim, etc.) :(
We'd like to and we've been trying. This is us trying to make things more convenient for everyone in the meantime.

Yep, they are for alts. :)
Edited by: Minea 4 minutes ago - Reason: added last line


Your elite status already gives you great perks, but there’s always room for more good stuff. Starting June 4, you will receive five 3-day village atlases with each month's subscription renewal—perfect for letting your alts get around the world quickly.

Remember—the time doesn’t start counting down until you move your village atlas from Item Claim to your inventory. And if 15 days just isn’t enough, you can always buy more from Valkyon Outfitters!

Elite status just got that much better!
(I'm moving this to Off-Topic as this isn't really TERA-focused.)
I'm afraid this is against our forum rules. Please do not request for money or advertise non-TERA/En Masse business/products. :(
Be nice, there is no need to be feisty. :)
(Let's keep this civil and on topic, folks. This back and forth jab has gone on long enough. If you have nothing constructive to say, move on please.)


In April, TERA fans flocked to Fraywind Canyon in droves to join in the action—and we noticed. Now we are pleased to announce the return of the equalized battleground, with new team colors for the summer season.

To join the action, all you have to do is queue up for PvP by selecting the Fraywind Canyon—Equalized option in the battleground matching system. When you enter, your armor, weapons, and jewelry will automatically be converted to standardized PvP gear, in either black or gold, with the same number of crystal slots and level restrictions as your original gear.

Customize your gear, then join in the battle to capture pyres, kill opponents, and reap Bellicarium rewards!

The return of equalized battlegrounds is just one of our improvements to TERA. Be sure to check out our latest patch notes for other ways we are working to bring you the best MMO possible!
We're going to keep it going as long as players are interested.


The B is for bringing back equalized battlegrounds. Check out the full patch notes for 19.04.05b.


Looking to stock up on spellbinds? Now is the perfect time: for a limited time, all single, 5-stack, and 10-stack spellbind boxes are half price. Each box is guaranteed to contain 50 spellbinds and may contain twice that.

The sale begins on Wednesday, June 5, at 11 a.m. PDT and ends Monday, June 10, at 11 a.m. PDT. Don’t delay!

An update, we are going to restart all servers tomorrow morning to address this issue. (More information here: http://tera-forums.enmasse.com/forums/server-status/topics/6213-All-Server-Restart-at-8-am-Pacific-Time)
Hello everyone,

We are having a quick restart on all servers to address a specific server login issue some folks are experiencing.

On June 2, all servers will be unavailable from 8 a.m. to 8:30 a.m. Pacific Time:

  • Mount Tyrannas - PvP
  • Lake of Tears - PvP
  • Valley of Titans - PvP
  • Tempest Reach - PvE
  • Ascension Valley - PvE
  • Celestial Hills - RP PvE

For real-time server status, please refer to the Server Status page. Thanks for your patience.
Edited by: Minea 2 minutes ago
(I think this thread is more suited for the Arts & Media section.)
We're giving away some different types of stuff like last week. :)


Also Slubber, D:
Edited by: Minea less than a minute ago
Hello everyone,

Treeshark, in his infinite scariness, wants to hunt Tonka and Minea down! This will happen at 3 p.m. Pacific Time today.

If you are on Lake of Tears during the stream, you have two options:

1. Join Treeshark's outlaw army to hunt Tonka and Minea. :(
2. Join Tonka and Minea to help them escape Treeshark's evil army. :)

We'll be asking for help on Lake of Tears when we begin. Tonka and I will be moving from point A to B, but we're keeping the location as a secret. (Treeshark's always swimming around on the forums...)

Join us on TwitchTV!


Is your name so last year? Do you want to make your name as über as your favorite achievement title? This sale is for you! Name change vouchers are 50 percent off this weekend. The discounts start Friday, May 31 at 11 a.m. PDT and end Monday, June 3 at 11 a.m. PDT.
Awesome!!

I'd love to do "I see your double droprate weekend prep and raise you with...." but I'm at work. Also need to hit the grocery store. ^_^;;
Lunaus on 05/31/2013, 09:50 AM - view
We are to be served to their masters.

Just like the tasty hobbits to the mountain trolls. :)
Kelsaik's Raids (10/20) don't receive the double droprate buff for instance bosses.
@OP, Sorry to hear that you're having issues. Please contact our Support Team for help. After all, that's what our team does and we'll get back to you as soon as we can!

On a side note, goodbye posts are not allowed on the forums. For more info, please see the Official TERA forum rules.

Brascus on 05/30/2013, 11:59 PM - view
My posts have stayed the same. I bashed the game and made dev threads all the time. Some naughty people on here use the voting system in ways it was not intended, although I don't blame them since the voting wasn't really thought out very well.

Should probably limit number of votes per day so people don't go willy nilly voting on everything that doesn't need their opinion. Sometimes people get down voted for nothing like saying "hi" and some people on here are really vindictive when others don't agree with them as well. Also whos stopping who from making a million accounts and up voting themselves.


Correct you have stayed true and hostile from start to finish :)

We know all accounts created by the same person because it is a huge red flag for things like RMT. Not really worth flagging yourself to try and bump up a title, everyone has their secrets and all it takes is a bit of attention.

Not to mention the annoyance of actually voting for yourself thousands of times. To each their own, the end of the day it is a title on a forum - if there wasn't all these fun 'what ifs' then the system would be pretty boring.
It'll happen. :) There was a pinned thread about it until just a few hours ago in General Discussions and the news announcement is up now.
Instance bosses have double droprates.


TERA’s anniversary has ended, but there’s still plenty to celebrate—June drops in with double drops! This weekend from noon Friday, May 31 until noon Monday, June 3 PDT all dungeons in TERA: Rising will double the drop rate on bosses.

Party up for more weapons, more gear, more cash—more everything.
Thanks for the post Xenoie. We care about the game - it supports our entire business and subsequently each of our families - so of course we also want it to be the best game it can be as well.

We try and communicate our ideas and opinions as much as possible but we also know it can always be done more. Thanks for your feedback on the matter.


You’ve seen Gourmando running around from the T-E-R-A event. Now our anniversary month is winding down, and we’re making him available for all! Gallop into battle on Gourmando, the infernal glutton. Watch everyone drool with envy as you regenerate HP just by riding your mount.

Starting Thursday, May 30, you’ll find permanent account versions plus 7- and 30-day character versions of Gourmando in the Mounts and Pets tab of Valkyon Outfitters. Permanent character versions of both Gourmando and Munchhausen can be won from the big lugs loot box, available in the Loot Box tab of Valkyon Outfitters.
No necro'ing please.

Thanks,
Minea aka Destroyer of Zombie Dreams
(You already have a thread that was moved to Languages section of the forums. Please do not create more threads as this is considered as spam. :( )
Khandi on 05/30/2013, 09:37 AM - view
Mine are 2 elite accounts :)

But really Knoxxer, lets put some transparency into it and see who is up or down voting people.


I considered it. Reddit allows you to turn it on but defaults it as off. I find systems that default to off just don't get used.

I like the current privacy of it because it allows folks to vote without worry.
AkizukiRyou on 05/30/2013, 09:34 AM - view
But I live in Arizona and it's already been over 100 degree's multiple times! Also I want it to be fall already because I'm not a fan of summer here.


As much as I love Texas - I don't miss the heat moving up here to Seattle. Haven't burned my hands on my steering wheel yet.
Khandi on 05/30/2013, 09:28 AM - view
I just thought of a way to enjoy this feature a little more.

If you can go through and down vote someone out of spite (or up vote out of love ./blush) then we, and everyone else should be able to see you is up/down voting a comment and the posters history.

For example, I have always enjoyed your posts Jarvan and if you could see who has voted you, you would see that I have and everyone should be able to see it as well.


Don't forget that you have to make a ton of posts to actually get downvoted. Someone like who posts way too much like Fatwa is going to be more vulnerable then someone who posts once or twice a week. By posting more - for better or worse - you are putting yourself out there to be judged.
Bayon on 05/30/2013, 09:27 AM - view
EME is probably familiar with how redundant account voting works. Once an account is flagged it's undoubtedly corrected.


We have always looked for multiple account folk as a red flag - no different for the forums.
Summer starts in June, and REALLY heats up in early July.
Khandi on 05/30/2013, 09:20 AM - view
YAY!!

So how do you keep people from going through and down voting someone out of spite? And having to go in and fix it again?


We can see the outliers quite easily and check them out if we want for legitimacy. For the most part it evens out.

I am enjoying watching everyone figure out the system, guess that means it was a good addition to the forums to receive this much attention.
Alright I laughed... I am a terrible person.
Upvotes all around!
Thank you for the update, OP. I'm sure everyone in this thread is happy to hear that you're able to play now. :)
Heya TwinLamp,

Sorry to hear that something this happened to you. :( You are correct that we don't do callouts on the forums, but please do report the players if they are intentionally disrupting others, along with any evidence you have using the in-game report function. These reports and records will help us take appropriate action towards those.

Thanks and see you around on the forums!
We changed the Suspicious threshold to be a bit more lenient. A few of you have been cleared of your wrong doings... for now.
Runespider on 05/29/2013, 09:07 AM - view
I think they already said they would ban for negative scores.

It's a great way for 1 single person to get someone banned if they dont like them.


We won't have blanket bans for going really negative. We will look at the hostile folks as a red flag and a piece of a larger puzzle.
Kultra on 05/29/2013, 08:19 AM - view
Well Fiend, the issue with seeing your own votes is double. First of all, the "self upvote" for posting is never counted, so all your totals just adding up are wrong (that is, if whoever made up this system knows anything about how reddit implemented it). Also Elite posts count as double, so anybody with enough free time (we play an MMO after all) will just go down your history and downvote everything you have ever posted just for the lulz.


This isn't exactly true. Anyone who has ever paid us anything counts for 2. For example if you just bought EMP you will forever get 2 votes for or against. Elite and Founder's also qualify you for 2.
(Don't get caught by the zombies.)
Shhhhh...

(covers the necro'ed thread with dirt)
We should be back up both on the web and in the game.
Miraboreas on 05/28/2013, 04:28 PM - view
Minea would've been hostile for the ice box thread alone.
Edit:
Checked, -172 now.


This is how we calculate Minea's pay so it wouldn't be fair to show the number to everyone.
Actually it appears things are updating in real time. Hmm.
AkizukiRyou on 05/28/2013, 03:36 PM - view
People like Kultra, and Phaere are -1 too, These are people who we can see contribute to the community in meaningful ways, try to be helpful, and all that... I think your scale for -1 is too easy to hit.


I agree - but sometimes being helpful isn't necessarily popular.

That said we can adjust the threshold for the titles if it proves we chose the wrong numbers.
Just a bit suspicious :)
We have set the titles to reflect your score it should be updated to reflect your contribution to the community over the past 2 weeks.

Progress should happen automatically at this point and updated late each night.
(Moving this to Languages section)
Our latest ETA is between 5 - 5:30 p.m. Pacific Time.
Redirecting to the new thread...
Hello everyone,

Both of our web and in-game stores are currently under maintenance.

We are applying a hotfix to the issue we were working on (mentioned in the previous web store maintenance thread). ETA is approximately ~2 hours.

Thank you for your patience.
We are aware of this issue and are working to address it. :(

(Please note that petitions are against the forum rules.)
The latest information is in the pinned thread 5/28 Web Store Maintenance 12:10 p.m. Pacific Time, which is for the web store. Sorry for the inconvenience!

Hello Psycho727,

I'm sorry you've encountered this issue. I understand that you're frustrated, but our Support Team will have the latest information/communication in the support ticket/chat you've had with them. Thanks.
Hello everyone,

We are starting a maintenance for our web store to address an issue.

Please note that the in-game store is still available. We will update you as we have more information.
Edited by: Minea 1 minute ago - Reason: added time
We have completed the web and in-game store maintenance. They are both available now. Thank you.
Killing it with fire.
The web and in-game (Valkyon Outfitters) store maintenance is being extended. Current ETA will be around 11am pacific.
Maintenance has been extended until 8:30am Pacific for all game servers this morning
The web and in-game store maintenance is being extended. Current ETA is 9 a.m. Pacific Time. We will let you know as more information becomes available. Thank you.
If messaging did not occur then it was a mistake which will be corrected. The only time a warning won't happen are when game servers going go down unexpectedly.

As for the downtime -- the store was an 8 hour maintenance which is running a bit behind and will be another hour. The game server will be normal downtime and should be up very soon -- hopefully by 8am Pacific.
Hello everyone,

We have an upcoming maintenance for web and in-game stores on Tuesday, May 28, starting 12:01 a.m. Pacific Time. This will last approximately 8 hours, and the stores are expected to reopen at 8 a.m. Pacific Time.

Date: May 28 (Tuesday)
Time: 12:01 a.m. Pacific Time - 8:00 a.m. Pacific Time (approximately 8 hours)

Since both the web and in-game stores will be under maintenance, you won't be able to purchase EMP or other items until the maintenance is complete.
We should be back up again. Thank you all.
Hello everyone, we are seeing this issue across different browsers and payment methods. Please contact our Support Team for technical help. Thank you for your patience.
I'm going to redirect it to the pinned thread so that it's easier for everyone to track this.
Hello folks,

We're seeing correct EMP being purchased and delivered but we are getting reports of some folks having an issue while trying to purchase EMP. We're looking into it and we'll keep you updated in this thread.

In the meantime, please make sure to enable the 3rd party cookie. Also it can take a few minutes for the purchased EMP to be displayed. (Clicking on "Buy EMP" from the forums will take you to the Store page where it will display the account's EMP.)
We're actively looking into this now. Thank you for letting us know.

I'll update you guys in an hour from now (at 2 a.m. Pacific Time), possibly earlier if we get more information.
I think you may have been a smidgen early. I see the bonus displayed properly. :)
We have recently added a few new bundles in Valkyon Outfitters!

Elite Status Sampler Pack

Enjoy the boosts elite players receive daily: 100% more XP, 100% more gold from mobs, 100% more gold from quests, 100% more reputation. These boosts persist for one hour of play time; their time decreases only while playing.

Full Cat Costume Bundle
: Available for human female, high elf female, castanic female, elin

A bundle containing a cat suit, a cat ears head-slot accessory, and black horn-rimmed glasses at a reduced price.

Maid to Work and Twice-Maid Bundles with Race Change Voucher

Maid bundles with a race change voucher packed in at a reduced price.
Thanks for joining us today, everyone! Also special thanks to those who teamed with us on Ascension Valley! :D

Ban
Denx
Fuzed
Morir
Konatsu
Shy.The.Fox
Tankers
Yaki

(And I meant to say have a good weekend before the end!)


The LEGION is one of the most established guilds in TERA. But for some of the newer community members, could you tell us a bit about your guild and its history? How would you describe your guild?

The LEGION has been with TERA since release. The creators, along with myself, left a number of guilds during beta to launch our TERA branch after finding out more of us were going to play than previously expected.

The LEGION actually goes by the LEGION Gaming, and have been playing together for close to 10 years. We enjoy a very social environment that has always been encompassed by competitive gameplay in both PvP and PvE settings. We like to engage the community of every MMO we play and have been extremely pleased with what En Masse Entertainment has developed with TERA.

We are an endgame guild, but do not get that confused. We are a family of friends that game as a hobby—doctors, lawyers, engineers, ex-military, and other professionals just enjoying a break from life as talented gamers!

Do you have a motto or philosophy that you follow as a guild? How does it reflect the guild’s focus and activities?

We believe that you recruit the player, not the toon. The LEGION doesn’t focus simply on gear and in-game accomplishments, but how the player interacts and performs. Some of our best players came from our officers giving a new player a chance to learn TERA, get involved, ask questions, and progress. We realize that some very talented players are out there who are simply new to TERA and need the chance to ask questions and get accustomed.

We also aggressively recruit players who are already well established, but may be seeking a better environment then their current situation. We refrain from “poaching” players currently guilded, but we do welcome all who inquire about us.

Our focus has always been to have fun while gaming. For us, gaming is more than a hobby. It’s a break from what goes on in our day-to-day lives. We don’t plan to waste our pastime, so we run our guild with that mindset. And with this mindset comes competitive PvP, PvE, and political involvement.

What are some of the most memorable moments? Most rewarding event you have hosted so far?

Some of the greatest moments in our TERA branch would have to be the massive GvGs throughout the past year. Believe it or not, most GvGs happen because guild masters get together and work to bring conflict about.

I’ve had the pleasure of working with Ridicule, Nyieve, Lacari, Virginsoft, Isoju, Devour, Maximus.Decimus, and many others. These guild masters have been crucial to keeping people entertained and involved on Mount Tyrannas (formerly Valley of Titans). Often players are misinformed that we hate each other, but little do they know we are always brainstorming to help bring about fun “wars” to keep everyone pleased. These guys work very hard, and it’s been great getting to know them. Please be sure to give them a “thanks” next time you talk to them!

Our most rewarding event had to be “Battleground Roulette.” We have over 1,000 players on our stream, eight great teams, and who could forget the epic battle between Overpower and Man Up?

Haiimon’s famous disconnect and Man Up barely winning in the end. Quite the movie finish.

The event was fairly easy, as we had pre-made teams of 14 plus 1 LEGION captain use the 15-player battleground queue system. Perhaps in the future we will do another one!

How do you think TERA’s community will evolve? What role do you see the LEGION playing?

En Masse Entertainment has one of the best support staffs I’ve seen through my years of MMOs/MUDs. I couldn’t identify a better group of game masters that actually help, inform, and “game” with their player base.

The new content will certainly invigorate an already thriving community. Other MMOs have tried to replicate the unique combat TERA offers, but they’ve had little luck. TERA’s combat traps the player, and I can’t see myself ever getting away from it. How can you replace the popori backstep?

Include the new patches, dungeons, alliances, and PvP and we have plenty of gaming in our future to keep us busy. I look forward to it, and so does our guild.

As for the LEGION, we’ll continue to push forward; we love to compete. We will work to down the new raids as they are released and have one hell of a time participating in the new PvP content. We’ve had great success with 15 straight Vanarch Reigns and are eager to work with the new political system.

I anticipate some fun conversations with Ridicule (GM of Nerdrage) and Virginsoft (GM of Overpower) as the federation patch will enable some exhilarating alliance battles.

What would be the requirements to join the LEGION? Anything you look for in particular?

The LEGION thrives on dedication and organization. While we are only recruiting 60s, we do ask that players post an application on our website, TheLEGIONgaming.com.

The LEGION requires Teamspeak 3, an interview with an officer, and a few group runs through battlegrounds or one of TERA’s wonderful dungeons. We gauge how the player performs, interacts, and responds during this brief trial/interview.

We have found that doing this gives us a much higher caliber of player, as opposed to just inviting people randomly. This results in great friendships, an active core, and talented player base.

Ultimately, we are a PvP/PvE community, we participate in all aspects of gameplay. Our members do not get involved with just one facet of TERA.

Anything you’d like to say to the guild members? To En Masse?

It’s been an absolute pleasure leading the LEGION in TERA. I could not think of a finer group of players to spend my free time with. We’ve had some remarkable accomplishments throughout the game, and I look forward to future conquests.

I want to give a special thanks to my officers. Without them, much of our success would be limited: Lethy, Phedre, Lilena, Goku, Naliona, Kertz, and Bad. I couldn’t imagine running our group without your support and hard work.

As for En Masse Entertainment, keep up the incredible momentum. TERA is by far the most unique MMO on the market, and I do not see anything slowing down the rich environment you’ve established for your player base. The staff, as I have mentioned, is actively engaged in all forms and fashion, and you’ll always have a dedicated group with the LEGION. Thank you Minea for taking the time to interview the LEGION and myself, your support is much appreciated.

See you all in game!

—American

We'd like to thank Americanhero and the LEGION for the interview!
One of them wasn't entirely my fault lol
Not 20 man, at least not yet. (I don't want to cause suffering to that many people...)

What kind of stuff? I thought you wanted to watch us stream for fun, not for the stuff. :( /sad


Ride like a frost giant on Sleipnir! Leave behind an icy cold trail to match the icy cold in your veins. Permanent versions of the frosty Sleipnir are 33 percent off this weekend, while the 7- and 30-day Sleipnirs are 50 percent off.

Not in the market for a mount? How about an XP boost? Get 1- and 7-day 50% XP boosts or 1- and 7-day 100% XP boosts—all at half off the usual price!

The discounts start Friday, May 24 at 11 a.m. PDT and end Monday, May 27 at 11 a.m.
During the Saturday promotion, if you purchase the highest tier of EMP ($100), 22,000 EMP will be given. Currently the bonus is at 20%, which makes 11,000 >>> 13,200 EMP. But it will be double bonus on Saturday, which makes 11,000 >>> 22,000.

Also the bonus EMP will just be extra EMP, and will act just like the regular EMP. No need to worry about it going away. :)

Hope it clarifies some questions.


Get more bang for your buck when you buy EMP this Saturday!

For one day only, $10 buys you not 1,100 EMP, but 2,200 EMP! Want more? En Masse is doubling all the base denominations in the EMP store. For just 24 hours, when you buy EMP, here’s what you’ll get:

$10 = 1,100 2,200 EMP!
$20 = 2,200 4,400 EMP!
$40 = 4,400 8,800 EMP!
$100 = 11,000 22,000 EMP!

The sale begins this Saturday, May 25, at 12:01 a.m. PDT and ends the same day at 11:59 p.m. PDT. Don’t delay! Deals like this don’t come along often!
If you are having a technical issue and have tried our suggestions in the FAQ section, please contact our
Support Team for help.

Also please remember to follow the forum rules and keep your posts civil.
Nice! And thank you for sharing! :)
Chat support will not be available between 2:00pm and 3:30pm PDT on May 23rd. Standard chat hours will resume the following day.
Hello everyone,

On Sunday night, we started to see reports that some members of our community were having issues accessing our website and/or game. This was due to a routing equipment disruption on our network which caused a loss of access to selected resources. The routing equipment has been updated and the issue was resolved yesterday afternoon. We will continue to monitor to ensure the routing equipment is properly updated and configured. We’re very sorry for the inconvenience this has caused and thank you for being patient with us while we worked through the issue.

As a small way of saying thank you, we'll be running a double drop weekend starting on May 31 for everyone. In addition, all elite users should have received a package containing 100% XP/gold/reputation boost (1-day) and 2 instance reset scrolls in Item Claim for anyone who may have missed the chance to use the boosts before we resolved the issue. We will have a more formal announcement for the double drop weekend as we get closer to the event date. Thank you.
Locking this, keep all your info safe in our ticketing system please!
bhao on 05/21/2013, 02:03 PM - view
i only checked the event faq... forgive me.

I added that question in there now after seeing this thread :)
Gourmando from the T-E-R-A event is permanent, character-based, and tradable (until you use the skillbook).
(Heya folks, instead of replying to an old thread from October, please feel free to create another to discuss berserkers. We prefer'em fresh not dead & necro'ed. Thanks!)
The T-E-R-A event is now live. More information here. :)
It’s our anniversary‚ but we’re giving you the gifts!

From May 21 through May 31‚ players will find boxes containing anniversary gifts scattered around the world of TERA. Bust these open to collect prizes and rare collectable letters. When you have a full set of four letters and can spell TERA‚ click the letter A to get the infernal glutton mount‚ Gourmando!

Check our anniversary event page for more details!

Edited by: Minea 1 minute ago
Hello, all!

Everyone who's participated in one of our login event from May 15 to 19 should have received a stick of 3 strongbox keys by now. This wraps up our daily login present event. Thank you!
If you guys can try and let us know if it's working for you, that'd be great. :)
No eta so far, I will share it as soon as I hear it though!
We've been updating the pinned thread above. Thanks!
Hello everyone, our operations has been working nonstop and have identified the cause. We are taking steps to resolve and prevent this from happening in the future. We'll continue to work on a resolution and update you as more information becomes available. We're sorry for the inconvenience. (second post is updated as well)
We've been experiencing web and login/game server issues. We've designated the pinned thread on top of this section to give updates: http://tera-forums.enmasse.com/forums/general-discussion/topics/Unable-to-Connect-to-LoginGame-Server-and-Website

As for your account status, please contact our Support team through our site if you believe you've been suspended from the game: http://support.enmasse.com/tera
Hello folks, we have more information on this in the pinned thread in General Discussions. :)
We're working to get a resolution on this, please hang in there. Thank you for your patience.
We are continuing to work on this issue. Currently there is no eta but we will update you as more information becomes available. Thank you for your patience. :(
This thread has run its course. Please remember to report any inappropriate/offensive chat in game so that we can review them and take appropriate action. It may not be immediate, but we do look at every report. Thank you.

(Also no personal attacks please.)
For May 20, everyone who's participated in our daily present event at least once from May 15 to 20 will receive 3 strongbox keys. We'll start sending out sometime today but it takes some time to be delivered, so please expect to see them today or tomorrow. Thanks! (pinned thread)
Hello everyone,

For today's present, all players who've participated in our login event between May 15 and May 19 will receive three strongbox keys. We'll start to deliver them today, but since they take some time to be delivered, please expect to see them over the course of today and tomorrow.

For more information on this month's events, please check out our event page. Thank you for continuing to celebrate our anniversary month with us!
Edited by: Minea 1 minute ago
Please stop creating "vote" threads. We want the forums to host a healthy discussion instead of just inviting people for +/-, which is really too similar to a petition. :(
Redirecting to the pinned thread here: http://tera-forums.enmasse.com/forums/general-discussion/topics/Unable-to-Connect-to-LoginGame-Server-and-Website
Redirecting to the pinned thread here: http://tera-forums.enmasse.com/forums/general-discussion/topics/Unable-to-Connect-to-LoginGame-Server-and-Website
Edited by: Minea 4 minutes ago - Reason: wrong link :(
Hello folks,

Some users are experiencing an error that prevents them from connecting to the login/game servers and webpages. We are aware of this issues and are working to resolve them.

We'll continue to update you as more information become available. Thank you for your patience.
Edited by: Minea 2 minutes ago
It's not Canada, we're seeing folks all over the world (including US) having an issue.

Here is the thread we've been updating: http://tera-forums.enmasse.com/forums/general-discussion/topics/did-servers-die
Unfortunately the fix we've tried didn't work as we hoped. We're still working on it and will update you. Thank you for your patience.
We're still looking into this and the Support site issue as well. I'm sorry about the inconvenience. :(
We are aware that the TERA support site is not currently accessible. We are working to resolve the issue as quickly as possible.
So is checking the last post date and not necro'ing threads. :(
We're looking into this. Thanks for your patience. :(
Hello folks, we're looking into this.
Let the dead thread be, folks.
If you see any suspicious activity in game such as this, please be sure to report it to our Support Team so that we can investigate and take appropriate action. Thanks!
Thanks for watching our stream! It was really fun to see you guys in character and we had a lot of fun!

(And I'm sorry if I didn't get to reply to everyone's roleplays around us, there were so many good conversations I could join in but I was busy trying to get us where we needed to go.... Or at least where I think we needed to go.... haha.)
Roda on 05/17/2013, 04:12 PM - view
/pout


/duck
Ohai....
Gather round and watch as the story unfolds...
Hello folks,

Knoxxer, WallyPark and I will be taking an in-character journey on our roleplay server, Celestial Hills, at 3 p.m. Pacific Time today! Also we'll be doing giveaways in stream chat!

Join us! :)

------------------------------------------

In a world filled with dangerous monsters, an amani sorcerer embarks on a journey to find answers about his past. He is joined by a baraka lancer who holds a clue on what happened to his family, and a high elf priest willing to guide them through the perilous area for gold.
I think the idea and intention behind this thread is great, but I'd rather encourage class-specific discussions in the class forums. That way you know the discussion will receive proper responses for the class experts. Thanks. :)
Great guide! See you folks in Sirjuka Gallery sometime. :)
(moving to Off-Topic section)


The end of winter means that snowsuits are out of fashion. But it’s always winter somewhere. Why not stock up on cold-weather clothing now, when it’s one-third off?

We’ve got snowsuit fashions for every size, shape, and race, from elin to baraka—all 33% off in the Costumes tab of Valkyon Outfitters!

Human Male Snowsuit (Permanent)
Human Female Snowsuit (Permanent)
High Elf Male Snowsuit (Permanent)
High Elf Female Snowsuit (Permanent)
Amani Male Snowsuit (Permanent)
Amani Female Snowsuit (Permanent)
Castanic Male Snowsuit (Permanent)
Castanic Female Snowsuit (Permanent)
Popori Snowsuit (Permanent)
Elin Snowsuit (Permanent)
Baraka Snowsuit (Permanent)

The sale starts Friday, May 17 at 11 a.m. PDT and ends Monday, May 20, at 11 a.m. PDT, and only applies to permanent versions of these items.
It's on Wally's list. No ETA.
It's on Wally's list. No ETA.
Although we appreciate your efforts, please stop necro'ing old threads to get votes.
Such a helpful guide! :)
(I'm moving this to Off-Topic as its focus is not TERA. Also, let's try to create a post that contains sufficient content to promote healthy discussion. Thanks!)
Consolidating..
We always want to promote constructive discussion, not a simple on ups or downs. Instead of asking people to just vote, we'd like to request folks to leave constructive feedback by expressing their thoughts in the existing threads.
We offer torrent download: http://support.enmasse.com/tera/slow-download

Hope it helps!


(Going to let the dead thread lie in peace..)
Love it.
Shhhh...



(@OP, If you've ever purchased the game, you already have the founder status. Feel free to check it out! :) )


If you can’t stay cool this summer, you can at least look cool—with new Icetouch and Icegrip weapon skins.

Starting today, visit Valkyon Outfitters to purchase 7-day, 30-day, and permanent versions of Icetouch weapon skins for all of your favorite weapons.

Looking for something a little more bone-chilling? Pick up an ice box loot box from Valkyon Outfitters, for a chance to win the Icegrip weapon skin.
En Masse Store and Valkyon Outfitters are both available. (Ice weapon skins as well.) Thank you for your patience. :)
Redirecting to the existing thread here.
Servers are up now, please remember to hit the "refresh" button. :)
Edited by: Minea 2 minutes ago
sevensevenohfour on 05/16/2013, 11:02 AM - view
To clarify, if someone is making racist/sexist/whatever remarks in the chat channels, you can report that regardless of the language they are using. It's just no language is prohibited per se.

Yep, please do this so that we can review the case and take appropriate action. En Masse is the North American publisher of TERA but using a non-English language to circumvent moderation is definitely NOT okay.

Thanks everyone for being helpful. :)
The last one I'm aware of was on Friday on all servers. :)
Good morning. There will be a server restart at 11 a.m. Pacific Time.
We are having a quick restart on all servers to implement the fix for warrior's Combative Strike bug.

On May 16, all servers will be unavailable from 11 a.m. to 11:30 a.m. Pacific Time:

  • Mount Tyrannas - PvP
  • Lake of Tears - PvP
  • Valley of Titans - PvP
  • Tempest Reach - PvE
  • Ascension Valley - PvE
  • Celestial Hills - RP PvE

For real-time server status, please refer to the Server Status page. Thanks for your patience.
If you have any questions at all about our regional blocking, take a moment to review our two articles on this very topic. You will always find the most up-to-date information on our policy there.

http://support.enmasse.com/tera/will-en-masse-ip-block-based-on-region

http://support.enmasse.com/tera/playing-tera-outside-of-north-america
Hello folks,

Currently the En Masse Store (web) and Valkyon Outfitters (in-game) are unavailable. We are working to resolve the issue and will keep you updated.

Gameplay is not affected by the store unavailability. Thank you for your patience!
Kultra on 05/15/2013, 03:55 PM - view
What exactly does Hot take into account? just the amount of views? an average of views over time? the voting?

Edit:

Maybe I'm just too used to reddit, but shouldn't the up/down arrows have different colors? both being blue is kinda of confusing &gt;_&gt;


Hot is a ranking based on positive votes. We have an algorithm that takes time into account so that newer posts have more weight.
(Let's keep this thread on topic. Also please make sure to keep the posts constructive and civil. Thanks.)


As part of the celebration of the first year of TERA, we asked you all to submit artwork depicting your best memories of TERA. We’d like to thank everyone who participated. Your art was so impressive that we had a hard time choosing just five favorites. But we finally arrived at a decision, so please join us in congratulating the winners!



Luna.Sol (Tempest Reach): Defeating Nightmare Shandra Manaya



Borromi (Ascension Valley): Discovering Timeless Woods



Poolish (Mount Tyrannas): Hanging Out With Friends



Razorstrike (Tempest Reach): untitled



Serenneth (Mount Tyrannas): Very First Pegasus Flight


Their artwork will now appear on loading screens in TERA throughout the month of June!
What's Hot should now be updating correctly.

http://tera-forums.enmasse.com/forums/hot
Ok edit is fixed :)
(Moving this to Languages section of the forums)
vika on 05/15/2013, 02:54 PM - view
Very interesting! I like this a lot. :D

Maybe more people will get attracted to the forums.


At the very least we hope the voting gives lurkers a say without having to post and that the What's Hot section will be a nice way to glance at what you guys are interested in.

Otherwise the forums will just continue as normal.
AkizukiRyou on 05/15/2013, 02:42 PM - view
Point proven, look at the past few pages in this thread, everyone is neutral, even though it automatically + you. Which means there are people who will just go in and click minus on everything. So yeah, high threshhold needed.


I have the next titles both positive and negative set to a million plus right now. After a week I will see the average gain and loss and set titles appropriately. Impossible to predict without real data. The plan is for them to take time to achieve - forum grind in full effect.
AkizukiRyou on 05/15/2013, 02:25 PM - view
Oh Knoxxer, when you post does it automatically + the post for you? It seems to be but I just wanna make sure I'm not crazy.


Yes but this is subtracted from your score. So just posting won't up your title. This just saves you the trouble of voting for yourself.
We are still ironing out a few things.

The 500 error...
What's Hot won't be great for an hour or two once votes start adding up...
The hover going to the left sucks and will work on getting it fixed...
We are missing a string on the hover scale...
We lost commas on the thousands for replies and threads....
Some wacky displacement on the UI elements...

Wally is on the case!


We will be updating the forums with a bunch of new features and tweaks within the next few hours. There shouldn't be any downtime. We hope the update results in a better forum experience, both in terms of better content and user experience. On to the changes...

Voting System:
You can now vote on individual threads and replies to threads. By voting as a paid player you increase or decrease the total score by 2. If you are a free player then your vote will increase or decrease the score by 1. A paid player means someone who has paid us any amount – EMP, Elite, or Founder’s at any point in their account history. These votes will be used for the new What’s Hot feature and the new User Rating Score.

What’s Hot:
This is a new way to view threads on our forums. It is not a new forum but instead it is an aggregate view across all forums of what is hot. Hot is defined by what you guys are voting on vs. the time it was posted. This page will update about every hour with the latest hot threads so there is no need to constantly refresh it. For the redditors out there this is essentially the front page of our forums. Please note that we are not ranking the replies within a thread and they will remain in chronological order so that you guys can just continue discussion as normal.

User Rating Score:
All votes cast for or against your threads and replies are now collated into a User Rating Score. The actual score is hidden but manifests itself through a scale of -2 to 5, totaling 8 ranks with 8 different titles**. The titles will give an indication of your contribution to the forums to the community. For other players this should help by adding weight to or against a post they are reading. I would highly discourage trying for the -2 title because we will pay particular attention to those players and it could lead to suspension for not being constructive to the community. Much like our reputation system in the game the titles will take time to achieve, think weeks not days in terms of moving up a rank. Titles will be calculated on a daily basis.

We do understand that you guys will try and game the system but the benefits are marginal (a forum title) and the detriments could be severe (suspension of forum and game). So play nice and let’s all try and work towards a healthier forum community.

** Titles will not change for the first week as we evaluate the amount of votes. Once we see the amount of voting activity we shall set the internal score necessary to achieve each title.


Miscellaneous Updates:
  • We added a new avatar icon – Kelsaik
  • The reply box is no longer eye-bleeding-white
  • Replies & Views and Threads & Posts are combined for less columns and more room for the thread title
  • Time stamps are removed at the thread level, they are still visible once you click on the thread
  • The Mark All as Read button is now on the bottom left and the Page Numbers are in the middle
  • Languages such as Korean should now display correctly in our forums
  • We have removed the icon legend at the bottom of the page in favor of mouse overs
  • We've been working with BHS and our goal is to implement a fix within a day or two.

    (Updating the second post as well.)
    Until the end of the month-ish.
    Redirecting to the existing thread of the same topic.

    Also what Ryou said about thread title + please don't spam the forums by creating multiple threads. Thanks!
    Edited by: Minea 1 minute ago - Reason: adding link
    This thread/discussion has run its course. To everyone who's remained calm and constructive throughout the discussion, thanks. We appreciate your perspective and feedback.
    Locking this because there is a known thread on this very topic: http://tera-forums.enmasse.com/forums/general-discussion/topics/Combative-strike-bug
    IronThistle on 05/15/2013, 09:13 AM - view
    True, Solomon, but none of us are opening our inventory in the middle of a boss fight to check the potion cooldown timer... :(


    I realize this -- just stating it so others know that the timer does display somewhere.
    Yes we are aware of this and looking into it. The cool down timer is not showing on the skill bar. It does display correctly in your inventory.
    Yes we are aware of this and looking into it. The cool down timer is not showing on the skill bar. It does display correctly in your inventory.
    Let's use the existing thread with the official reply, there is no need to create another thread on the same topic.

    We're aware of this bug and trying to get a fix.
    We welcome feedback, but please make sure to keep the post constructive and civil.

    The daily challenges were your raffle entries for the Icetouch and Icegrip weapon skins, and these extra items were a way for us to make sure the time and efforts spent on challenges didn't go wasted. Some items are also tradable, so please feel free to trade them if it doesn't fit your character's style. :)
    Hello everyone,

    We understand that some folks' instance runs were interrupted by today's server outage and we will be sending out an instance reset scroll through the parcel system in approximately 30 minutes.

    Please note that this scroll does not reset Kelsaik's Raid, however. If you were in Kelsaik's Raid at the time of the outage, then please contact us so that we can try to help.

    We are also experiencing a delivery delay for the purchased items. We are currently working to resolve the delivery queue and there is no action required on your part, as they will automatically be delivered.

    Thank you for your patience.
    Edited by: Minea 5 minutes ago
    The game servers are back up, you should be able to get in now. (If the servers are not available, please try refreshing the server list.)
    We're working on it!


    Hello, folks!

    Our anniversary celebration continues this week with Kelsaik's Raid and daily prizes! From May 15 - 20, you will receive various goodies including potions, dyes, cracker confetti and strongbox keys by logging into TERA every day!

    Please remember to completely exit out of the launcher and log back in to get the item each day.The daily login count resets at 9:30 a.m. Pacific Time.
    Edited by: Minea 24 minutes ago
    (Let's keep this thread constructive, folks. You don't need to agree with other people's opinion but you do need to make a constructive contribution to the discussion.)
    Minea on 05/03/2013, 09:53 AM
    Kelsaik's raid isn't temporary.

    We'll have more information on what we meant but sorry to cause the confusion! :)
    We're trying to figure out the easiest way to fix this. We're noticing that this error is happening around that %'s when folks have modded their client with some Elin files.
    We welcome constructive feedback but please make sure to stay away from creating disruptive and dramatic thread.
    Lirska on 05/14/2013, 09:58 AM - view
    I just put in a ticket for my issue with it being at 7%. I have not modded the game in any kind of way, it is installed naturally, and nothing has been altered, except for the games own patches. How is it, with your explanation, that I still have this issue? It has to be more than modded issues...


    I added information to my post if you have not modded files. There is a developer log that we would be interested in getting so we can identify the file causing the issue. You can follow the steps outlined here for getting us those logs: http://support.enmasse.com/tera/obtaining-the-developer-logs-and-diag-information-when-contacting-support
    **UPDATE

    Players have reported that the steps in this thread is also seeing success.
    Please try again.

    We think we figured out the login issue.
    **UPDATE**
    We think we figured out the unable to login. Please try again.
    -----------------------------------------------------------------------------------------------------------------------------------------------------

    Hey guys,

    We're looking into the problem. I'll update as soon as I can.

    Sorry for the inconvenience.
    Edited by: WallyPark 3 months ago
    Please try the aforementioned suggestions and hope this works.

    I'm afraid the forums should not be used to get in-game help and bypass the Support system. :(

    Please contact our Support team to make sure you get the help you need.
    I... I was misled by the title, I think. xD
    Edited by: Minea 1 minute ago - Reason: spelling
    Let's consolidate threads on the same topic. Redirecting to http://tera-forums.enmasse.com/forums/general-discussion/topics/what-about-priest-patch
    Welcome to TERA, Feremiste! For most people, selecting the server and the guild are the first steps! Be sure to check out the server specific forums for new friends! :)


    This week’s patch includes the addition of Kelsaik’s Raid, easier access to Champions’ Skyring, and the ability to trade NPC scrolls. Read the patch notes to see all the changes.
    (Let's keep this thread on topic, folks.)
    :\

    (Moving to TR server)
    Here is the winners list. :)

    We've also given away some during last week's TwitchTV stream.
    MikaRen on 05/13/2013, 02:54 PM - view
    When are you guys going to be making the announcement?


    Very soon. :)
    Hello, everyone!

    During the last several days we issued a series of daily challenges as a part of our anniversary celebrations. From the folks who've completed the challenges, we randomly selected 365 winners to commemorate TERA's first year with you. Congratulations to the winners and make sure to claim the prize from the character you want to use the weapon skin on!

    Thank you all for being a part of the TERA community and remember to hold on to the receipt raffles!

    Icegrip Winners

    Aelia.Valekyr (Ascension Valley)
    Aiunith (Ascension Valley)
    Alwyn (Celestial Hills)
    Alycias (Mount Tyrannas)
    Angeloid.Pet.Class (Tempest Reach)
    Apoollo (Lake of Tears)
    Arktas (Ascension Valley)
    Artam (Celestial Hills)
    Athenaz (Celestial Hills)
    Ay.Jay (Ascension Valley)
    Bansheee.Queen (Tempest Reach)
    Begraben (Mount Tyrannas)
    Brizel (Valley of Titans)
    Caldorine (Ascension Valley)
    Cheezecakee (Mount Tyrannas)
    Codoro (Tempest Reach)
    Coldinfusion (Celestial Hills)
    Corn.K (Mount Tyrannas)
    Corvinust (Ascension Valley)
    Crazyzerk (Ascension Valley)
    Cypres (Lake of Tears)
    Damimugly (Mount Tyrannas)
    Dark.Edie (Mount Tyrannas)
    Deveraux (Mount Tyrannas)
    Donjah (Mount Tyrannas)
    Doomhuntres (Tempest Reach)
    Dr.Large (Mount Tyrannas)
    Drenas (Celestial Hills)
    Erosive (Mount Tyrannas)
    Etsy (Valley of Titans)
    Fated.Heroine (Mount Tyrannas)
    Furnikarass (Celestial Hills)
    Gadael (Mount Tyrannas)
    Gargoyle (Celestial Hills)
    Gobul (Tempest Reach)
    Hahaluga (Tempest Reach)
    Hakaielin (Valley of Titans)
    Healious.Rapid (Mount Tyrannas)
    Hellznova (Tempest Reach)
    Hilonix (Tempest Reach)
    Hydrolase (Tempest Reach)
    Jed (Valley of Titans)
    Justino (Tempest Reach)
    Katalinne (Celestial Hills)
    Killeenya (Tempest Reach)
    Kona.Chan (Ascension Valley)
    Korric (Ascension Valley)
    Kyrary (Ascension Valley)
    Lady.Prishe (Celestial Hills)
    Lannister (Mount Tyrannas)
    Last.Shogun (Mount Tyrannas)
    Lastsorrow (Mount Tyrannas)
    Lewds (Celestial Hills)
    Lisse (Celestial Hills)
    Loghinz (Ascension Valley)
    Lolimancer (Mount Tyrannas)
    Lovin (Tempest Reach)
    Lyana (Mount Tyrannas)
    Magical.Coin (Tempest Reach)
    Neaira (Ascension Valley)
    Okami.Amaterasu (Mount Tyrannas)
    Parhelion.Logic (Valley of Titans)
    Phaeris (Tempest Reach)
    Prawn (Mount Tyrannas)
    Primitivo (Tempest Reach)
    Rashuna (Tempest Reach)
    Roshel (Valley of Titans)
    Rufilyn.Otterpop (Valley of Titans)
    Saiya.Hazami (Celestial Hills)
    Sak (Tempest Reach)
    Saphiremist (Tempest Reach)
    Sargitarius (Celestial Hills)
    Scorn (Mount Tyrannas)
    Sexmachine (Mount Tyrannas)
    Sezbovich (Tempest Reach)
    Sg.Kerrigan (Tempest Reach)
    Shikyura (Ascension Valley)
    Shinky (Valley of Titans)
    Silver.Rain (Mount Tyrannas)
    Spinal (Ascension Valley)
    Spirit.Rose (Mount Tyrannas)
    Statica (Valley of Titans)
    Stay.Moist (Mount Tyrannas)
    Summer.Rain (Celestial Hills)
    Supersoaku (Tempest Reach)
    Sylphid (Ascension Valley)
    Tezlia (Tempest Reach)
    Theberg (Mount Tyrannas)
    Thunder.Pickle (Tempest Reach)
    Tiny.Healbot (Ascension Valley)
    Vegass (Tempest Reach)
    Venrick (Mount Tyrannas)
    Virgilios (Lake of Tears)
    Vostro (Tempest Reach)
    Watchyourback (Valley of Titans)
    Wless (Mount Tyrannas)
    Yakino (Ascension Valley)
    Zaristin (Tempest Reach)
    Zenee (Tempest Reach)
    Zombie.Cat.Babu (Tempest Reach)

    Icetouch Winners

    A.Nni.E (Mount Tyrannas)
    Adder.Of.Death (Mount Tyrannas)
    Affordable (Tempest Reach)
    Afrostar (Lake of Tears)
    Agrippina (Mount Tyrannas)
    Aisite (Ascension Valley)
    Alanita (Celestial Hills)
    Alexandriya (Mount Tyrannas)
    Alley.Cat (Ascension Valley)
    Amaeldra (Tempest Reach)
    Amgkitty (Ascension Valley)
    Ampy (Tempest Reach)
    Ane (Mount Tyrannas)
    Angelic.Bladewalts (Tempest Reach)
    Archaedan (Valley of Titans)
    Aris.Foebane (Celestial Hills)
    Arkerinha (Valley of Titans)
    Arrowrain (Lake of Tears)
    Arseniya (Tempest Reach)
    Arymoya (Tempest Reach)
    Autumn.Rayne (Lake of Tears)
    Avuras (Tempest Reach)
    Babadinha.Blue (Ascension Valley)
    Baladas (Mount Tyrannas)
    Barlok (Mount Tyrannas)
    Belgo (Mount Tyrannas)
    Bembem (Valley of Titans)
    Bimbo (Lake of Tears)
    Blood.Thisrty (Celestial Hills)
    Bloodwater (Mount Tyrannas)
    Boomdaddy (Valley of Titans)
    Borgot (Tempest Reach)
    Canor (Celestial Hills)
    Captainwiggles (Tempest Reach)
    Carceron (Valley of Titans)
    Carizzi (Mount Tyrannas)
    Catastor (Tempest Reach)
    Cattie.Bree (Ascension Valley)
    Cenalla (Celestial Hills)
    Cheetara (Lake of Tears)
    Chharly (Lake of Tears)
    Controverse.BC (Mount Tyrannas)
    Cornyflakey (Lake of Tears)
    Creebus (Mount Tyrannas)
    Cruel.Lamia (Tempest Reach)
    Crusadurus (Tempest Reach)
    Cutebruiser (Tempest Reach)
    Darakai (Tempest Reach)
    Darkmoon.Baron (Mount Tyrannas)
    Davalkina (Celestial Hills)
    Davine (Celestial Hills)
    De.Wiit (Lake of Tears)
    Dechik (Lake of Tears)
    Deirdrea (Celestial Hills)
    Dekkomori (Lake of Tears)
    Deluxe (Valley of Titans)
    Dernarrus (Ascension Valley)
    Devilsbiatch (Ascension Valley)
    Diano (Celestial Hills)
    Diis (Mount Tyrannas)
    Diligo (Tempest Reach)
    Disert (Celestial Hills)
    Doinudirty (Valley of Titans)
    Draconicus (Valley of Titans)
    Ebanessa (Valley of Titans)
    Egwenez (Ascension Valley)
    Eindzhel (Celestial Hills)
    Ekleh (Ascension Valley)
    Elaine.Iole (Celestial Hills)
    Elidan (Valley of Titans)
    Elizabeth.Braveheart (Celestial Hills)
    Ellas (Mount Tyrannas)
    Enietuu (Ascension Valley)
    Epictrix (Tempest Reach)
    Ester.Of.Woodrosin (Mount Tyrannas)
    Eunji (Lake of Tears)
    Eve.Nightshade (Valley of Titans)
    Exelaithe (Mount Tyrannas)
    Ezekeel (Mount Tyrannas)
    Fearandpain (Mount Tyrannas)
    Femto.Hobo (Tempest Reach)
    Fishka (Mount Tyrannas)
    Flisky (Celestial Hills)
    Foe (Ascension Valley)
    Fragmental (Celestial Hills)
    Garthal (Mount Tyrannas)
    Garthy (Mount Tyrannas)
    Gavrilo (Lake of Tears)
    Generation.X (Celestial Hills)
    Gohan (Mount Tyrannas)
    Goujian.Ayane (Celestial Hills)
    Gromar (Tempest Reach)
    Guillak (Tempest Reach)
    Gypsy.Moon (Mount Tyrannas)
    Hailey.Quinn (Celestial Hills)
    Hashmal (Ascension Valley)
    Haterade (Celestial Hills)
    Hcmx.Niro (Tempest Reach)
    Healerjaevel (Mount Tyrannas)
    Hells.Rayne (Mount Tyrannas)
    Hioyeon (Tempest Reach)
    Hollz (Lake of Tears)
    Holost (Tempest Reach)
    Hoshi.Leurer (Mount Tyrannas)
    Imperial.Lynx (Ascension Valley)
    Innocous (Tempest Reach)
    Iolicon (Celestial Hills)
    Iris (Mount Tyrannas)
    Ishtari (Mount Tyrannas)
    Jacintto (Mount Tyrannas)
    Jamiee (Mount Tyrannas)
    Jane.Dark (Lake of Tears)
    Jimmy (Ascension Valley)
    Jiraph (Mount Tyrannas)
    Join (Celestial Hills)
    Kanh (Mount Tyrannas)
    Katacomb (Tempest Reach)
    Khaila (Tempest Reach)
    Kineri (Tempest Reach)
    Kinggeiko (Celestial Hills)
    Kisekiyo (Tempest Reach)
    Klisia (Lake of Tears)
    Kradbull (Mount Tyrannas)
    Kristalf (Lake of Tears)
    Krupskaja (Mount Tyrannas)
    Kumi.Kurai (Celestial Hills)
    Kyomui (Tempest Reach)
    Kytes (Tempest Reach)
    Lady.Draca (Valley of Titans)
    Laserius (Ascension Valley)
    Lazyviet (Celestial Hills)
    Lemons (Valley of Titans)
    Lemoryxx (Ascension Valley)
    Lichtgestalt (Tempest Reach)
    Liqquid (Mount Tyrannas)
    Lookerr (Mount Tyrannas)
    Lord.Tormenta (Valley of Titans)
    Lordzaynmalik (Tempest Reach)
    Loser (Mount Tyrannas)
    Lucho (Tempest Reach)
    Lucyle (Celestial Hills)
    Maka.Soul (Tempest Reach)
    Malaika.Ellavorn (Mount Tyrannas)
    Maruja (Tempest Reach)
    Metallia (Celestial Hills)
    Michis (Ascension Valley)
    Miss.B.Havin (Tempest Reach)
    Missjuju (Valley of Titans)
    Mizz.Doom (Tempest Reach)
    Mo.Hax (Ascension Valley)
    Moral (Lake of Tears)
    Mordicuxx (Celestial Hills)
    Morrigane (Celestial Hills)
    Mreow (Valley of Titans)
    Mythologia (Ascension Valley)
    Nebelung (Valley of Titans)
    Negotiable.Affection (Mount Tyrannas)
    Neoflux (Celestial Hills)
    Nightvoid (Mount Tyrannas)
    Nilan (Mount Tyrannas)
    Nirinn (Tempest Reach)
    Nommix (Mount Tyrannas)
    Nuclear.Fusion (Mount Tyrannas)
    Nyddia (Tempest Reach)
    O.G.Shnuggles (Mount Tyrannas)
    Odrik (Tempest Reach)
    Onta (Celestial Hills)
    Outofmana (Valley of Titans)
    Overseer (Lake of Tears)
    Paradise.Lost (Ascension Valley)
    Paste (Mount Tyrannas)
    Pathoth (Mount Tyrannas)
    Pimousse (Mount Tyrannas)
    Pooof (Tempest Reach)
    Popo.Magic (Valley of Titans)
    Prohibited (Ascension Valley)
    Promis (Valley of Titans)
    Qingjin (Mount Tyrannas)
    Qix (Celestial Hills)
    Rabbitsoup (Mount Tyrannas)
    Raitaro (Mount Tyrannas)
    Raiyu (Tempest Reach)
    Raizo.X (Tempest Reach)
    Rasec (Lake of Tears)
    Rebzz (Mount Tyrannas)
    Red.Bean (Ascension Valley)
    Red.Queen (Tempest Reach)
    Rei.chan (Celestial Hills)
    Ripsaw (Lake of Tears)
    Riverstix (Ascension Valley)
    Rocket.Pocket (Tempest Reach)
    Rockstar.Orange (Tempest Reach)
    Rozhack (Tempest Reach)
    Ruby (Tempest Reach)
    Rulka (Lake of Tears)
    Rynnie (Ascension Valley)
    Ryozo (Valley of Titans)
    Ryunakamura (Celestial Hills)
    Sarath (Celestial Hills)
    Sciath (Tempest Reach)
    Seieiryu (Valley of Titans)
    Seraphick (Mount Tyrannas)
    Shaded.Oak (Ascension Valley)
    Shadowind (Ascension Valley)
    Shayakugan (Tempest Reach)
    Sheyka (Celestial Hills)
    Shiaoyu (Tempest Reach)
    Shochsana (Lake of Tears)
    Sinasha (Tempest Reach)
    Sindina (Celestial Hills)
    Skarnak (Ascension Valley)
    Skheith (Tempest Reach)
    Skilliard (Tempest Reach)
    Skyraw (Lake of Tears)
    Snowblade (Lake of Tears)
    Snowypup (Tempest Reach)
    Somek (Mount Tyrannas)
    Sup (Ascension Valley)
    Syiniyed (Tempest Reach)
    Tam (Lake of Tears)
    Tarcan (Valley of Titans)
    Tastty (Ascension Valley)
    Tazcat (Tempest Reach)
    Tealuu (Valley of Titans)
    Teddii (Tempest Reach)
    Termosina (Lake of Tears)
    Tethered (Mount Tyrannas)
    Thasuzum (Mount Tyrannas)
    The.Unseen (Ascension Valley)
    Thealumni (Tempest Reach)
    Tonberrion (Ascension Valley)
    Travesh (Tempest Reach)
    Trecares (Lake of Tears)
    Turuk (Mount Tyrannas)
    Tyat (Tempest Reach)
    Unknowm (Celestial Hills)
    Valkaloz (Lake of Tears)
    Van.Nostrand (Ascension Valley)
    Vandnt (Tempest Reach)
    Velaryn (Ascension Valley)
    Velisea (Mount Tyrannas)
    Velouria (Celestial Hills)
    Victorine (Mount Tyrannas)
    Virginsnow (Lake of Tears)
    Vitamin.Cereal (Mount Tyrannas)
    Vyno (Mount Tyrannas)
    Wandy (Ascension Valley)
    Warth (Tempest Reach)
    Weebles (Mount Tyrannas)
    Wensly (Mount Tyrannas)
    Weor (Valley of Titans)
    White.Lollipop (Valley of Titans)
    Wolki (Valley of Titans)
    Wrende (Tempest Reach)
    Xapuppyx (Ascension Valley)
    Xhalcyon (Lake of Tears)
    Yin (Tempest Reach)
    Yuhan (Ascension Valley)
    Yvette (Tempest Reach)
    Zarkos (Mount Tyrannas)
    Zilong (Lake of Tears)
    Zippzapp.Ruebe.Ab (Mount Tyrannas)
    Zsdryery (Tempest Reach)
    Zumira (Mount Tyrannas)
    Zydonis (Tempest Reach)
    Edited by: Minea 7 minutes ago
    Nightmare Kelsaik makes an appearance at the BG Tourney

    http://www.youtube.com/watch?v=ewqsBaVwxio
    Callouts are against the forum rules, folks. If you see one, report it please.
    (This is a fun idea for AV! Pinning. :) )
    No callout threads on the forum please. :(
    (Keep this thread free from callouts please. I'll leave this open for now since it started out as game situation-based reaction.)
    Our Support Team will get back to you as soon as we can. Thanks.
    Let's try to have a more content-filled threads on the forums. :)
    (Moving this to Suggestions section, let's keep the thread on topic, guys!)
    We missed the count of some repeatables and are looking into it. It shall be fixed shortly.
    Thank you for fighting with/against us today! It was fun (I think)! xD
    the FAQ is linked on the main birthday page at the time of posting.

    Anyway, all of the challenge receipts for those who completed yesterday's challenge have been sent.
    Make sure to be signed into TwitchTV (you can register for free) and watch the stream, the winners will be randomly selected from the logged in users in the channel. :) (You can be from any server!)
    Hello folks,

    Knoxxer, WallyPark and I will be running around on Mount Tyrannas server for some PvP action! It starts at 3 p.m. Pacific Time today. We'll also be giving away some Ice Touch weapon skins!

    Join us! :D
    Edited by: Minea 4 minutes ago
    Delivery just started on these. It'll be there for everyone within a few hours.


    To hunt the BAM, you have to think like the BAM. What better way to get into a BAM’s head than to wear its face?

    You’ll find all versions of the dracoloth mask in the accessories tab of Valkyon Outfitters marked 50 percent off this weekend. The discounts start Friday, May 10 at 11 a.m. PDT and end Monday, May 13 at 11 a.m. PDT..
    We haven't started sending out the receipt raffle yet, so no worries! :)

    Here is more information on how it works, from our FAQ:

    How do I know I've completed a challenge?

    During the day of the challenge, you are responsible for tracking your progress yourself. There will be no in-game counter or announcement to indicate whether you've completed the challenge. However, the day following each challenge, you'll receive a confirmation receipt in Item Claim to let you know we've added one entry into the drawing.
    Glitterlance on 05/09/2013, 06:02 PM - view
    Hostage, event FAQs are really cool:
    However, the day following each challenge, you'll receive a confirmation receipt in Item Claim to let you know we've added one entry into the drawing.
    http://support.enmasse.com/tera/may-event-four-to-score linked on http://tera.enmasse.com/happy-birthday-tera
    Plus, they are rolling these receipts out. Not everyone who completed the challenge correctly will receive them at the same time.

    What Glitterlance said is correct. And no worries, folks, we haven't started to send out the receipt raffles yet. :)
    Twowarned on 05/10/2013, 06:43 AM - view
    Also what if we do the events on 3 different chars [diff char each event] will we get to pick which char gets the weapon skin? or are we SOL


    The skin would be in your item claim so just claim it on the character you want the skin on.
    Hold your horses everyone, it's going to take some time to get them all out.
    This thread has run its course.

    Please remember not to generalize ANY group of people. Good or bad, generalization/stereotyping is not constructive because a) if it's good, it takes away the individual's effort/quality b) if it's bad, it takes away the chance for people to be judged on their effort/quality.
    If you complete the daily task, you will receive a raffle token sometime next day. Also please make sure to hold on to the raffle as you will be able to exchange them with some cosmetic items later. :)


    We wanted to include the newer members of our community to celebrate TERA's anniversary with everyone. The daily challenges must be completed within that day, and we will be revealing the challenges day by day at midnight.


    Earlier today we revealed the first challenge in Four to Score: complete 20 quests on one character. Should be a piece of cake, right? We’ll be sending everyone that completes this challenge (and subsequent challenges) a challenge receipt, which you can find in Item Claim.

    This means that if you complete every challenge this week, you’ll collect four challenge receipts. While you can’t do anything with these receipts yet, on May 14, after our usual maintenance, you can find an NPC named Major Milestone in towns around the world. Visit this NPC to redeem those challenge receipts for cool new goodies!

    So keep those challenge receipts! You can use them to redeem exclusive items next week!
    I just had a talk with him. He was misinformed. All quests count.
    Sounds like an exciting event! Good luck and have fun! :D
    @Qoog, This is a bug that seems to happen to certain race/gender combinations. We're still looking into this and trying to get it fixed by next week (Tuesday is our goal). Thank you for letting us know.
    Please remember to follow the forum rules and no spamming.
    Yo, we just want you to complete any 20 quests to get credit for this challenge. If doing the same repeatable 20 times is your cup of tea, then go for it. If you want to make it interesting and level an alt to do it, that is fine too. If you know your daily activities of Tera in running guild/vanarch/rep dailies will amount to 20, then that's fine too.

    We'll have the challenges displayed on our main website, on the in-game welcome announcement (which will have more information), here in the forums on our stickied post, and on our socials.
    Congratulations on making 60! It's always more fun to play with friends. :)
    Welcome to TERA! Make sure to try all classes to see which one you like best, even if they're usually the ones you don't care for. I've seen a lot of folks liking something that they didn't think they would, so it's exciting! :)
    Could you try exiting completely out of the launcher (closing it) and logging back in? It should appear on the Account item tab of Item Claim.
    Nice job! Looks like you guys had fun! :D
    I'm consolidating this thread with an existing thread with the same topic: http://tera-forums.enmasse.com/forums/general-discussion/topics/Munchhausen

    Also please note that all comments need to be constructive and free of callouts, personal attacks and/or racist remarks.
    Edited by: Minea less than a minute ago - Reason: grammar


    We’ve given you horses, cats, and even giant turtle-like robots. Now it’s our anniversary, and it’s time for something completely different! Ride high and mighty on Munchhausen, the mendacious traveler. Watch everyone stare in awe as you regenerate MP just by riding your mount.

    Starting Thursday, May 9, you’ll find Munchhausen, our anniversary mascot, available in the Mounts and Pets tab of Valkyon Outfitters.
    All servers are available, please make sure to click on "refresh" if you haven't yet. :)
    Bird mounts are great because I like chicken and they taste like chicken. *builds a campfire*
    It seems like there was a glitch with this. We've fixed it now so they will be available until 1 p.m. today. Thanks for letting us know!
    ToytheElin on 05/09/2013, 10:40 AM - view
    "If I complete all of the May 9 challenge on Thursday with my character Herp, and all of the May 10 challenge on Friday on with my character Derp, I will earn two raffle entries."
    Going to go ahead and assume this counts for characters on different servers as well.


    If Herp and Derp are on different servers, that is fine. Basically, your game account is only eligible for one raffle entry per day.
    JaydenxStrider on 05/09/2013, 10:15 AM - view
    Do you need to do level appropriate quests, or can you go back and do old old old quests you skipped that are like 30 levels behind you?


    Any quest
    Hi Zuca. Our customer support staff is generally deep in responding to tickets and do not have time to take to the forums. What you have done (submit a ticket) is your best route to go, and we do respond to every ticket in the order it is received.

    Live chat hours are stated at the bottom of this page (http://support.enmasse.com/tera).

    Thanks.
    We're working to resolve the issue, sorry about this! :(


    (No bumping please..)
    (Need to keep this thread civil, folks. Remember, no personal attacks on the forum please.)
    Skilliard on 05/08/2013, 01:54 PM - view
    Assuming that means they're bound upon obtaining, and they cannot be traded. Thanks!


    Yes and no. The box you get at first is not tradable. The box will then turn into the weapon that is appropriate to the class you are opening the box on. That weapon will be tradable.
    The prizes we give out will be character based, and permanent.
    If you feel that the moderation was inappropriate, please let our Support Team know. We're human so we make mistakes, so we can review the case.

    But please note that discussing moderation action is against the forum rules. :(


    To celebrate a year of TERA‚ we’re giving away 365 prizes!

    For four days‚ May 9–12‚ we’ll reveal a daily task just after midnight PDT. Complete the day’s task before midnight PDT on the day it was issued to score one entry into the drawing.

    Check out our anniversary event page for more details!
    Edited by: Minea 7 minutes ago
    You should be able to change the assigned buttons to your liking. TERA officially supports Xbox 360 controllers, but hopefully this FAQ page helps.
    Unfortunately once you bind the weapon skin to one character, it is bound to that character only. :(

    Lancers are a great class to play though, with active tanking, so I hope you keep playing it!
    Heya Valentwist! Welcome to TERA!

    Since this is account-related, I think the best way would be to contact our Support Team. They'll be able to sort it out and we try our best to get back to you asap.
    On PvE servers, the guild leader can set the gvg setting so that they are open to gvg. (The default setting is "off" for PvE servers so it will need to be turned "on" first. If the setting is off, then you cannot declare gvg or have it declared on you.) But the guild leader does not have to manually "accept" a gvg challenge from another guild.

    On PvP servers, this setting is always on and cannot be changed. :)

    More information is available on our FAQ page.
    Some of you need to learn what "no personal attacks on the forum" means.
    If you wish, you could try posting in the giveaway thread. I do think there's more demand than supply, but you never know.
    (I think this thread will get more visibility in Languages section of the forum. :) )
    Aww, this is such a fun thread! /jelly :)
    The next time you renew you will get your Spellbinds. For Kitcalie it will be the 13th and for you, IronCloud, it will be the 27th of May.


    Elite status just got better! Starting May 5, elite players will find three spellbind boxes in Item Claim each month. These new goodies are in addition to the 10 strongbox keys, 30 traveler’s insurance sets, and 30-day village atlas elite players have always received. This brings the value of elite status to over $50 in items alone! And as always, elite status still provides the usual perks and a sample mount.
    for evry post hear i cry
    The issue isn't forgotten and please let the dead thread lie in peace.
    (Moving to Off-Topic)
    Congratulations to you both!!! Definitely made my Monday morning to hear such a romantic story! :D


    Alkahest is vital for enchanting weapons and armor, and extensive alkahest is the most useful of them all. The all-inclusive nature of extensive alkahest enables enchanting at any level, including masterwork levels. We’re discounting boxes—and stacks of boxes!—of extensive alkahest for elite status players.

    Extensive alkahest boxes are guaranteed to contain 16 extensive alkahests. They also come with additional random items—maybe even 16 more extensive alkahests! Starting Monday, May 6 at 1 p.m. PDT through Thursday, May 9 at 1 p.m. PDT, elite players can purchase extensive alkahest boxes in stacks of 1, 10, or 20 for 25 percent off.
    Thank you for joining us on TwitchTV! We had fun, hope you guys did too! :)
    WHAT!?!?!?
    It will be on MT. :)
    Hello folks,

    Tonka, Wally and I will be running Balder's Temple (normal mode) at 3 p.m. Pacific Time today. We'll also be giving away some stuff!

    Join us! :D


    Fight for your right to party—or at least your right to an abundance of awesome loot! This weekend from noon Friday, May 3 until noon Monday, May 6 PDT all dungeons in TERA: Rising will double the drop rate on bosses.

    Party up and take out some boss BAMs!

    See the TERA Anniversary event page for more information about our month-long birthday party.
    Hello folks, if you suspect a game exploit, please let us know directly.

    The following is included in Rules of Conduct: Game Exploits: Your best bet here is to let us know about these instead of exploiting them.


    Our 50 percent off weekend sale gives your characters a boost from the start with affordable quick-start or premium quick-start packs. These packs contain useful items like a permanent mount (usable at level 1!), jewelry to equip at level 10 and 15, a 7-day 50 percent XP boost, plus dozens of consumable bonuses. The premium quick-start pack also adds two additional character slots and a bank expansion for accounts that have room to grow. Marked down, the premium pack is like buying two character slots for the price of one!

    If you’re already mid-level, our level 30 supply pack offers bonuses and the fiery Night Mare seven-day mount for characters in the 30s. Our level 40 supply pack offers bonuses and the icy Sleipnir seven-day mount to characters level 40 and above. Both packs are also 50 percent off this weekend. The discounts start Friday, May 3 at 11 a.m. PDT and end Monday, May 6 at 11 a.m. PDT.
    (Keep it on topic, folks. And no derails or personal attacks. If you don't have anything constructive to say, move along please.)
    Kelsaik's raid isn't temporary.
    (Don't spam the forums with identical threads please.)
    The character may not exist in our font - otherwise I am not sure.
    You already have multiple threads with the exactly same post all over the different subforums. Please say no to spamming.
    Closing this thread since the OP's intentions were to disrupt the community with offensive and racist remarks instead of promoting a healthy discussion.
    @Aiz, we will contact you directly about this situation. It is not a router or connectivity issue.

    Since this is a personal account issue I will lock this thread.
    Nice colors and font! :)
    MMORPG.com has published our anniversary interview celebrating TERA's first birthday!



    En Masse Entertainment's TERA is celebrating its first year and the changes that those 365 days have brought. We managed to catch up to Patrick Sun to talk about TERA. It's a terrific interview that you will want to discuss in the comments after reading!

    Check out the full interview at MMORPG.com for Treeshark's answers including what's to come for TERA!
    So cute and clean, Zoje!


    (Also moving this to Off-Topic)
    Edited by: Minea 1 minute ago - Reason: added last line
    Welcome to TERA, Kurokai! :)

    Be sure to check out our roleplay server forum for new friends and guilds!
    Mmm coffee... /crave ;_;
    Nice mouse! (expensive too! xD)

    (Moving this thread to Off-Topic)
    The sections of the "Happy Birthday" page will light up when the time comes around for it to be revealed. Class balance changes are coming most likely with the 20v20's.
    (Please remember to keep non-English in Languages section. Also it is against the forum rules to use non-English to bypass forum moderation.)
    Thanks we will check into it.
    (Stay on topic and please remember, NO personal attacks on the forums.)
    The first week is an art contest, but the next 3 events this month will involve everyone. :)
    Go TERA!
    I would upvote this if I could.

    Also, we will be implementing solo queues this month for 3v3's in the upcoming release this month.


    Producer Letter—May 2013

    Greetings!

    It’s been a year since we first launched, and we’re celebrating TERA’s anniversary all month!

    The game has evolved quite a bit in the last year. The introduction of Fraywind Canyon and our Canyon Clash tournament brought full-team combat. Our more focused Champions’ Skyring offered smaller teams the chance to duke it out. A raid dungeon—along with other crucial changes—improved the Nexus experience. Argon Corpus, Sirjuka Gallery, and the Crucible of Flame dungeons tested your mettle. Oh, and let’s not forget Ms. Shandra Manaya tearing up anyone who dared cross her path.

    Of course, the biggest change was our shift to TERA: Rising, and making TERA free for all to play. We at En Masse decided to take a different approach towards free-to-play, and we hope you’ve enjoyed the changes. So, what’s next for TERA?

    First, the entirety of May is filled with events to bring some birthday love to everyone. These events include the new Kelsaik raid coming in the middle of this month. It’s a lot meaner this time around, so you may want to grab a few more buddies to tackle it. I recommend around 10 or 20, but that’s up to you. After that, there will be a new 20v20 battleground coming in late June. This battleground is different than what you’re used to with Fraywind Canyon and Champions’ Skyring. You can ride a blimp to sneakily invade a castle, or you can fire cannons at your enemies. Most importantly, it’s not just for max-level players; all players level 30 and up will be able to participate and earn XP in this battleground.

    Behind the scenes, a lot more things are changing. We’re looking for ways to bring content to our players faster, decreasing the gap between our release and Korea’s. Once some of the details are ironed out, I’ll share that great news. We hope these changes shorten the time it takes to get content out the door and into your hands.

    Later this summer, a new alliance system arrives on our shores. As an upgrade to our current political system, players choose to align with one of three new alliances. Through these, players can control everything the political system handled before—like taxes and settings—but now, you can have your own training zone, summon BAMs, and lead raids into enemy alliance territory to steal their resources.

    “But Treeshark, what does life after the alliance update look like?” I’m glad you asked!

    Shortly after introducing the alliance system, brand new raid content will arrive as a series of dungeons. More weapons and armor will also be introduced with these dungeons, because we all know with great power comes great loots.

    This is just an overview of what’s to come, so be sure to keep checking back to see what’s in store for TERA. Enough is never good enough for us when it comes to providing the best possible MMO experience. We hope you enjoy the ride.


    Be seeing you,

    Treeshark

    ----------------------------------------------------------------------------------------------------

    For players who have wondered what the most popular race in TERA is, how many players of each class have died in PvP battle or how many monsters have been killed in-game (hint: it’s a lot!), En Masse Entertainment has released an all-new infographic to quench the fans’ curiosity. Other statistics, such as percentage breakdowns of character class and sex, most deadly enemies, auction item records and number of guilds in the game have also been revealed. Check out the infographics!
    Soryon on 05/01/2013, 09:28 AM
    I t seems that modding the host file does work, but you need to be sure to delete any previous lines that are tera related. For example yu did this once before, then you have an old line in the host file. You need to get rid of all previous lines and only add the new one.


    I would recommend removing any previous edits for TERA to your host file first, and then try patching. If you still receive the error then you can make the edit the host file as listed here: http://support.enmasse.com/tera/unable-to-download-retrieve-manifest-or-metafile

    Changing the host file is generally not a good thing because if we change this IP in the future you will run into this problem again.
    We are checking into this.

    Are you guys located in North America?
    Today we will be taking down the forums for 2 hours to fix a few of the bigger issues with the forums.

    Fixes:
    - EME icon will not direct you to the post each time.
    - Performance updates - things should load faster.
    - Tool fixes for our moderators.
    - All inbox messages should show (it was stopping at 10).
    Trashed.
    I love all the servers equally.
    (Please do not derail a recruiting thread. Thanks!)
    (Moving this to guild recruitment section. And no bumping please.)
    (Moving to Warrior class forum)
    (Moving the thread to Languages section)
    Just wanted to let you know that we are aware of the difficulty of this achievement (and others). Currently there is no plan but the other thread rocdog mentioned may be of help and we will update you if there are changes to achievements. :)

    (Unfortunately petitions are against the forum rules as others have mentioned, so I'll close this thread.)
    Hello there! If you have any questions on in-game moderation (whether it be character names or something else), please contact our Support Team. I'm afraid it's against the forum rules to discuss them on the forums.
    I'll be outlining the path of future content later this week. We have a lot of stuff planned for next month and the months after that
    Hey everyone. We (En Masse) are the publishers for Tera in North America and Gameforge publishes Tera for EU. The discussion ends there.

    Everything else is just 100% speculation and I'd rather not have that about this subject here. This thread is civil but I'm going to lock it to prevent something like this from perpetuating. You can go tinfoil hat crazy on other subjects regarding what is happening on our servers but I'll draw the line here. I hope you all understand.

    Thanks,
    Treeshark.
    Hello everyone, currently our plan is to focus on NA TERA only.
    Hello, everyone. Please keep in mind that all posts need to be constructive and free of personal attacks.

    Secondly to clarify, the theme given was 'show us your character's dark side', as instructed in the contest announcement. If some imitated the sample image we created for the post, that is okay. If not, that's okay too.

    As you know art can be subjective and not every winner will be everyone's picks because that is what the judges have selected, not you. And while we do our best to select the best from our perspective, we understand that not everyone is going to agree with them. That's just how contests work. If everyone agreed on what looks good to them always, everyone would like a certain style whether it be clothes, furniture, music, art, etc.

    Also it was pretty rude to call someone else's entry rubbish. It's okay if you don't like it or agree with it, but to point out all the 'mistakes' in public? Is this the TERA forums where we are supposed to discuss how we can improve the game and the community? I'm afraid this thread is doing the opposite of encouraging our community.

    Please consider this topic closed.
    Should be fixed now. Please give it a go.
    This is awesome!!! Thank you for sharing the artwork with us and for this neat update!! :D
    Account-related help is available by our Support team. Please submit a ticket and we will get back to as soon as we can. Thanks!
    Yep, we were just trying to resolve this.
    (I'm moving this to Off-Topic since this is a general link to each person's.)
    Ten points to Gryffindor Immortalityftw!
    Nothing to see here.

    *Obliviate*
    Heya Acid,

    Account-related requests can only be helped by our Support team, I'm afraid. If you haven't yet, please create a ticket and we'll get back to you as soon as we can.


    Apothecaries throughout TERA have a secret method to create dyes that let you choose the exact shade you want. Achieve the palest of whites or the darkest of blacks by simply picking up apothecary dye in Valkyon Outfitters. These versatile dyes are on sale for 33 percent off this weekend. The discount starts Friday, April 26 at 11 a.m. PDT and ends Monday, April 29 at 11 a.m.
    We appreciate everyone's comments but everyone needs to keep their posts constructive and free of personal attacks.

    As for the contest, we always try to improve our contests but I can tell you that there will never be a contest that everyone will 100% agree on with the results. Even the staff judges don't, even the ones in the same departments looking at the entries from the 'same' perspective. I as an individual sometimes go back and forth.

    We continue to hold different types of contests (and events for that matter) to better accommodate a diverse parts of our community. For example, we've had forum Easter egg hunt, screenshot contest, short writing contest, multiple TwitchTV giveaways, video contest, and now the art contest this year.

    We will continue hosting these events because we love our community and want to encourage everyone to enjoy TERA in a different way than just playing the game itself.
    If you have any suspicions for inappropriate behavior, please report it to us with as much detail as possible so that we may investigate and take action. :(
    We already have a very similar topic going on the first page of General Discussions section, let's consolidate the threads on the same topic and continue.

    http://tera-forums.enmasse.com/forums/general-discussion/topics/New-Forums-are-Ugly
    Yes you folks are correct we fixed the text wrap issue yesterday, how embarrassing :P.

    I'll see what we can do about the bright white box :).
    This could actually be my fault :(.

    We're doing a lot of "fixing" of things behind the scenes and that might be the rapid cause of the error.
    Manko on 04/25/2013, 03:00 PM - view
    I like the new forums, but the font size on the forum listing is way too large in my opinion. If they size it down a bit it'll look great.


    We totally agree. We will be adjusting it ;)
    Thanks everyone for joining us on our stream today and congratulations to the winners! :)
    Hello folks, just letting you know we are aware of this.

    If you are seeing this issue and exiting completely out of the launcher and restarting it does not work, our suggestions are:

    SOLUTION A
    ==========
    Step 1: Navigate to your TERA folder
    Step 2: Delete the EN.version.
    Step 3: Delete the Live-New-Launcher.version file in the TERA folder if you have one.
    Step 4: Restart the TERA Launcher.

    If this does not work please try the host file edit listed below:

    SOLUTION B
    ==========
    Step 1: Right Click on your Notepad icon and select "Run As Administrator"
    Step 2: Navigate to the HOST file directory: C:\Windows\System32\drivers\etc
    Step 3: Make sure you have "All Files" set so that way you can see all the files in the folder instead of just .TXT files.
    Step 4: Insert this line below the existing text (no # before the text):

    50.7.180.170 patch.tera.enmasse-game.com

    Step 5: Save the file
    Step 6: Restart your TERA Launcher


    (Also updated the #2 post)
    http://tera.qa.enmasse.com "> http://tera.qa.enmasse.com
    WallyPark on 04/25/2013, 11:26 AM - view
    Quoting


    And the second one.
    WallyPark on 04/25/2013, 11:24 AM - view
    Another reply


    Quoting
    Another reply
    New thread for some testing.

    Editing
    Edited by: WallyPark 5 days ago
    Another one.
    Race and class, as Catatonic said. :)
    CharlesTurner on 04/25/2013, 01:37 PM - view
    Anyone that takes this thread seriously is a fool!


    Maybe you shouldn't have created it? :(


    The dark side weapon skins were commissioned by the vampyr nobles. Starting April 25, they’re available to you in the Weapon Skins tab of Valkyon Outfitters. Explore the vampyrs’ twisted vision of beauty while you bring out your inner demons and darkness.

    Show everyone you’re embracing the dark side by riding across the world of TERA on the spooky Boneshaker. But hurry! Boneshaker is only available in Valkyon Outfitters from April 25 to April 30.
    So my K isn't capitalized. Interesting.
    Treeshark on 04/25/2013, 08:59 AM - view
    illusoire on 04/25/2013, 07:31 AM
    Catatonic on 04/25/2013, 07:20 AM
    Tsikura on 04/25/2013, 06:24 AM
    Iniker on 04/25/2013, 12:31 AM
    Catatonic on 04/24/2013, 10:07 PM
    Guykun on 04/24/2013, 10:07 PM
    Slubber on 04/24/2013, 09:56 PM
    arigato on 04/24/2013, 09:55 PM
    vika on 04/24/2013, 09:12 PM
    WallyPark on 04/24/2013, 08:56 PM
    Iniker on 04/24/2013, 08:23 PM
    knoxxer on 04/24/2013, 08:19 PM
    Fatwa on 04/24/2013, 08:08 PM
    Slubber on 04/24/2013, 07:52 PM
    Roda on 04/24/2013, 07:26 PM
    Catatonic on 04/24/2013, 07:23 PM
    Slubber on 04/24/2013, 06:58 PM
    Iniker on 04/24/2013, 06:57 PM
    Fatwa on 04/24/2013, 06:54 PM
    Slubber on 04/24/2013, 06:51 PM
    Fatwa on 04/24/2013, 06:47 PM
    knoxxer on 04/24/2013, 05:51 PM
    Tomorrow we will be updating our forums. This update will result in a downtime of 2 hours where the forums will be inaccessible. It will be tough but we shall endure.


    Slubber and I will be hosting a Support Group...


    I didn't agree to this!


    I'm telling you, no agreement necessary.


    From tomorrow onward, beautiful chain quotes like this are goooone.


    That makes me kind of sad, but i'm sure it hurts Fatwa more, he's been in some of the largest quote wars of all time.


    Then let's make one in memory.

    *squint*


    Hoists memorial banner to honour what once was and soon shall be no longer.


    I'm a panda.


    I love you guys.


    You look like Stamper.


    My turn.


    ᕙ(⇀‸↼‶)ᕗ The post's getting pretty long.


    I want to be a part of this historic event too!


    I was still catching my breath, Knoxxers post flattered me, but alas, I am here to contribute once more.


    I feel like I'm dining with celebrities.


    Pull up a chair, sit down and stay a while.


    Let's keep the train GOING!

    Choo chooooo


    This thread is beautiful



    1 hour 40 minutes until no more ;;


    Rylen was here.


    This thread is great.


    In before the LOCK DOWN!
    This is a nice site, but please do not use your EME credentials to sign up :).
    illusoire on 04/25/2013, 07:31 AM - view
    Catatonic on 04/25/2013, 07:20 AM
    Tsikura on 04/25/2013, 06:24 AM
    Iniker on 04/25/2013, 12:31 AM
    Catatonic on 04/24/2013, 10:07 PM
    Guykun on 04/24/2013, 10:07 PM
    Slubber on 04/24/2013, 09:56 PM
    arigato on 04/24/2013, 09:55 PM
    vika on 04/24/2013, 09:12 PM
    WallyPark on 04/24/2013, 08:56 PM
    Iniker on 04/24/2013, 08:23 PM
    knoxxer on 04/24/2013, 08:19 PM
    Fatwa on 04/24/2013, 08:08 PM
    Slubber on 04/24/2013, 07:52 PM
    Roda on 04/24/2013, 07:26 PM
    Catatonic on 04/24/2013, 07:23 PM
    Slubber on 04/24/2013, 06:58 PM
    Iniker on 04/24/2013, 06:57 PM
    Fatwa on 04/24/2013, 06:54 PM
    Slubber on 04/24/2013, 06:51 PM
    Fatwa on 04/24/2013, 06:47 PM
    knoxxer on 04/24/2013, 05:51 PM
    Tomorrow we will be updating our forums. This update will result in a downtime of 2 hours where the forums will be inaccessible. It will be tough but we shall endure.


    Slubber and I will be hosting a Support Group...


    I didn't agree to this!


    I'm telling you, no agreement necessary.


    From tomorrow onward, beautiful chain quotes like this are goooone.


    That makes me kind of sad, but i'm sure it hurts Fatwa more, he's been in some of the largest quote wars of all time.


    Then let's make one in memory.

    *squint*


    Hoists memorial banner to honour what once was and soon shall be no longer.


    I'm a panda.


    I love you guys.


    You look like Stamper.


    My turn.


    ᕙ(⇀‸↼‶)ᕗ The post's getting pretty long.


    I want to be a part of this historic event too!


    I was still catching my breath, Knoxxers post flattered me, but alas, I am here to contribute once more.


    I feel like I'm dining with celebrities.


    Pull up a chair, sit down and stay a while.


    Let's keep the train GOING!

    Choo chooooo


    This thread is beautiful



    1 hour 40 minutes until no more ;;


    Rylen was here.


    This thread is great.
    WallyPark on 04/25/2013, 09:56 AM - view
    In before the LOCK DOWN!


    Aww man.
    Hello everyone,

    We will be streaming our Fane of Kaprima (normal mode) run at 4 p.m. Pacific Time on Thursday and giving away dark side weapon skins.

    Join us on TwitchTV!
    *patpat* Thank you and corrected the mistake! :D
    Actually we selected 4 more than we planned because we really liked their works! The original announcement said we'd select ten. :)


    Hundreds of TERA players poured their hearts and souls (not to mention blood and guts) into our Master the Dark Arts contest—and it showed. We intended to select 10 winners, but so many amazing submissions made that nearly impossible. In the end, 15 lucky winners received dark side weapon skins. En Masse Entertainment’s own creative director, Aaron LeMay, offers some insight into why these dark artistic creations stood out.

    Click to see the winners!
    Iniker on 04/24/2013, 08:23 PM - view
    knoxxer on 04/24/2013, 08:19 PM
    Fatwa on 04/24/2013, 08:08 PM
    Slubber on 04/24/2013, 07:52 PM
    Roda on 04/24/2013, 07:26 PM
    Catatonic on 04/24/2013, 07:23 PM
    Slubber on 04/24/2013, 06:58 PM
    Iniker on 04/24/2013, 06:57 PM
    Fatwa on 04/24/2013, 06:54 PM
    Slubber on 04/24/2013, 06:51 PM
    Fatwa on 04/24/2013, 06:47 PM
    knoxxer on 04/24/2013, 05:51 PM
    Tomorrow we will be updating our forums. This update will result in a downtime of 2 hours where the forums will be inaccessible. It will be tough but we shall endure.


    Slubber and I will be hosting a Support Group...


    I didn't agree to this!


    I'm telling you, no agreement necessary.


    From tomorrow onward, beautiful chain quotes like this are goooone.


    That makes me kind of sad, but i'm sure it hurts Fatwa more, he's been in some of the largest quote wars of all time.


    Then let's make one in memory.

    *squint*


    Hoists memorial banner to honour what once was and soon shall be no longer.


    I'm a panda.


    I love you guys.


    You look like Stamper.


    My turn.
    Fatwa on 04/24/2013, 08:08 PM - view
    Slubber on 04/24/2013, 07:52 PM
    Roda on 04/24/2013, 07:26 PM
    Catatonic on 04/24/2013, 07:23 PM
    Slubber on 04/24/2013, 06:58 PM
    Iniker on 04/24/2013, 06:57 PM
    Fatwa on 04/24/2013, 06:54 PM
    Slubber on 04/24/2013, 06:51 PM
    Fatwa on 04/24/2013, 06:47 PM
    knoxxer on 04/24/2013, 05:51 PM
    Tomorrow we will be updating our forums. This update will result in a downtime of 2 hours where the forums will be inaccessible. It will be tough but we shall endure.


    Slubber and I will be hosting a Support Group...


    I didn't agree to this!


    I'm telling you, no agreement necessary.


    From tomorrow onward, beautiful chain quotes like this are goooone.


    That makes me kind of sad, but i'm sure it hurts Fatwa more, he's been in some of the largest quote wars of all time.


    Then let's make one in memory.

    *squint*


    Hoists memorial banner to honour what once was and soon shall be no longer.


    I'm a panda.


    I love you guys.
    Tomorrow we will be updating our forums. This update will result in a downtime of 2 hours where the forums will be inaccessible. It will be tough but we shall endure.

    The goodies..

    Update Notes:
    • Complete visual revamp to match our current TERA website - shiny!
    • Multiple quoting is no longer allowed. You will only quote the most recent post.
    • 200+ new avatars are available to choose from.
    • Your race and class symbol from your selected character will appear around your selected avatar.
    • New login bar at the top to match the store. Click My Profile to edit your forum profile.
    • The En Masse Icon will now show up whenever we post next to a thread, currently it is only there if we are the #2 poster.
    • Visited threads will now dim one you have visited it, the chat bubble will appear if a new reply happens but the link will remain dimmed.
    • We added a bunch of tools for En Masse moderators to improve Minea's sanity.
    • A bunch of misc bug fixes.
    Tomorrow we will be updating our forums. This update will result in a downtime of 2 hours where the forums will be inaccessible. It will be tough but we shall endure.

    The goodies..

    Update Notes:
    • Complete visual revamp to match our current TERA website - shiny!
    • Multiple quoting is no longer allowed. You will only quote the most recent post.
    • 200+ new avatars are available to choose from.
    • Your race and class symbol from your selected character will appear around your selected avatar.
    • New login bar at the top to match the store. Click My Profile to edit your forum profile.
    • The En Masse Icon will now show up whenever we post next to a thread, currently it is only there if we are the #2 poster.
    • Visited threads will now dim one you have visited it, the chat bubble will appear if a new reply happens but the link will remain dimmed.
    • We added a bunch of tools for En Masse moderators to improve Minea's sanity.
    • A bunch of misc bug fixes.
    Edited by: knoxxer 6 days ago


    Along with putting dark side items on Valkyon Outfitters, we’ve added some great ways to celebrate the dark side of TERA. This weekend, from maintenance on Thursday, April 25 to maintenance on Tuesday, April 30, players can purchase masterwork alkahest boxes from general merchants in all three major cities. Also during this time, all strongboxes gain the chance to drop either 200 master enigmatic scrolls or the special dark mark head slot accessory.

    Masterwork alkahest boxes guarantee 16 masterwork alkahests and offer the chance to win up to 16 more. But hurry! They’re only available this weekend!
    (Let's keep this clean and respectful for all, folks. No more inflammatory remarks on others.)
    Dark side weapons are planned for this week. (which is why we're trying to give out the prizes before that. :) )
    done.
    I'm sorry you feel that our Support Team was inadequate for your needs. But looking at the reply, I do believe you were treated politely and without insult, at least it was certainly not our intention.

    But we are also humans and make mistakes, so we will look into this. If you feel this way again in the future, please feel free to submit a ticket and we will evaluate the response.
    The goal is sometime late tomorrow. :)
    The prize will be any type of class weapon you specify as the one you want. (So what Vika said.)

    The entry should be of your character and one entry per person please. :)
    We've got a lot of stuff planned for TERA's first cakeday! We'll start rolling them out soon. :)

    Also we fought really hard for the in-game items to remain in game. And we also try to include them in events and contest prizes, etc., doing what we can. :(
    (I think this is a bit too Off-Topic for General Discussions.)
    Hello folks,

    This week's regular maintenance time is delayed till Thursday. So instead of the weekly maintenance on Tuesday mornings, we will have a maintenance from 7 a.m. - 9 a.m. Pacific Time on Thursday, April 25.

    All servers will be unavailable on Thursday, April 25 from 7:00 a.m. Pacific Time to 9:00.a.m. Pacific Time:

    • Mount Tyrannas - PvP
    • Lake of Tears - PvP
    • Tempest Reach - PvE
    • Ascension Valley - PvE
    • Celestial Hills - RP PvE
    • Valley of Titans - PvP

    This change is only effective for this week. We'll go back to our regular Tuesday maintenance next week.

    For real-time server status, please refer to the Server Status page. Thanks for your patience!
    (This is a warning for continuing to derail the thread. Leave the recruitment thread be please.)
    We'll have a server restart at 6 p.m. PDT (about 25 minutes away).

    Treeshark's post in this thread is also updated.
    We are having a quick restart on Tempest Reach to resolve login issues some players are experiencing.

    The following server will be unavailable from 6 p.m. PDT to approximately 6:20 p.m. PDT on April 22.

    • Tempest Reach - PvE

    For real-time server status, please refer to the Server Status page. Thanks for your patience.
    Edited by: Minea 1 minute ago
    Sorry for the late update everyone. We've been looking into this and are working on a resolution. Currently this only affects Tempest Reach.
    (I'm moving this to Off-Topic as the focus is not TERA. Thanks!)
    (Moving to Off-Topic)
    I replied to your other thread.
    @OP, I'm sorry that the characters from your trial won't be carried over to the standard (free) account. Despite the error you saw, we do have your ticket and the ticket will be replied to. For more information on standard, founder, and elite status, please see our FAQ page. Also I'd like to remind you to keep your posts constructive. We welcome feedback but it must be done in a respective and constructive way.

    I'm also a bit disappointed at a lot of the replies. I understand that sometimes a post may not come across as the best, but we are all here to help TERA's community grow and I can't say we've been as welcoming and helpful as I'd like us to be. :(
    (I'm moving this to Off-Topic as the focus is not TERA. Also please make sure to not share personal information (email address, location, etc.) since this is the internet and it is against the forum rules. Thanks.)
    We are definitely looking at the tickets submitted about this. At this point it's really odd to us that it is only affecting people outside of North America as we don't do anything special just for players outside NA. If you do have problems please submit a ticket and our reps will ask for the relevant information.
    What, this thread didn't lock itself???
    Thanks Fantality. We'll take a look at it and communicate anything we find directly to you and not through the forums :). Because of this, I'm going to lock this thread.
    (This thread's focus is not TERA, so I'm moving this to Off-Topic.

    Also, this is the internet, so please do not give out personal information such as your email address, location, etc. for everyone's safety. Thanks!)
    I'm very sorry to hear this. :(

    Our thoughts and prayers go to you and your loved ones.
    (Keep it on topic, folks. And please remember not to share personal information on the forums.)
    (Man, this thread keeps going, eh? I'm moving this to Off-Topic now.)
    :O I personally thought the dragon ones were cool... (I recently made an archer alt.)
    I dunno, I thought they were pretty efficient in Tangled.... ;)
    I'm really sorry, Gorran! This isn't about us not wanting to send prizes, we need to make sure we keep any legal issues at bay. If it were completely up to me or EME there wouldn't be any regional restrictions. :(

    And yep, good idea about the due date. We generally try for a week at least but this time it ended up being a shorter contest than we'd like since we wanted to get the prizes to the winners before the items are available for others.


    It’s art-contest time—bring out your dark side! Winners will be the first to own one of our new dark side weapon skins. Your art must include your TERA character, and specifically show the dark side of your TERA character. (Savvy players know we don’t mean a mass of solid black.) Enter any time until April 23 at 11:59 p.m. PDT.

    Instructions

    1. Show your character's dark side in art. You can submit screenshots, enhance them with editing tools, or even show off your talent by creating your own TERA art.

    2. Keep your screenshot under 4MB in size.

    3. Submit it in .GIF, .JPG, or .PNG formats.

    4. In the body of your submission, include your character name, server, and class for which you want the prize.

    5. Email your entry to community@enmasse.com by 11:59 p.m. PDT on Tuesday, April 23.

    6. Only one entry per person, please.

    7. All standard En Masse Entertainment contest rules apply.

    We’ll look at originality, tone, technique, and mood, and select the ten best entries as judged by En Masse staff members.

    Ten talented winners will win one of the upcoming dark side weapon skins before they go on sale.



    • For archers: Rose Hanger—Send flowers for the funeral.
    • For lancers: Nail in the Coffin—For the very grave.
    • For warriors: Shake &amp; Bake—Now you're cooking!
    • For slayers: Bumbershoot—When the forecast indicates raining death.
    • For priests: Spinal Cord—A demon skull with some nerve.
    • For berserkers: Gargantalon—If you scratch my back, I'll eviscerate yours.
    • For mystics: Shademaker—A parasol of the paranormal persuasion.
    • For sorcerers: Caput—Two heads are definitely better than one.

    Master the dark and send us your art!
    (Moving to Off-Topic. General Discussions is for TERA-focused topics, thanks!)
    04/19/2013, 02:35 PM @TERAonlineT @EU_Tyrant Congrats!
    We welcome constructive feedback but not posts created for dramatic effect. The nightmare is on our weekly sale list for this week.


    Tame your own Night Mare. Leave a trail of fire and terror in your wake! Permanent versions of the impressive Night Mare are on sale for 33 percent off this weekend. Or, for less of a commitment, pick up 7- or 30-day Night Mares for 50 percent off! The discounts start Friday, April 19 at 11 a.m. PDT and end Monday, April 22 at 11 a.m.
    Just wanted to say thank you for the thoughtful feedback, I've edited out the 'petition' part of the linked thread so that we can focus more on the topic and not forum rules. :)

    As for the topic itself, we will make a note and share it internally. Thanks!
    Welcome back! We missed you, Slubby. :)
    Let's keep the thread on topic please. I've edited the title for you with the reasoning in the original post.

    And thank you for your well-written suggestion! Yep, it's something that we're aware of, so we'll keep this in mind. :)
    We're actually working on getting a lot more avatars. :)

    And I don't think human male avatars are bad... :(

    (Let's not hastily use the word "racism" as it can be seen as posting for dramatic effect.)
    Edited by: Minea 4 minutes ago - Reason: added last line
    Thank you for sharing! :)
    I'm going to close this super old thread, please feel free to create one in Arts &amp; Media section, where it would be more appropriate. Thanks!
    Please don't necro dead threads.
    Where we were
    It has been a hell of a ride since TERA went free. When TERA:Rising launched we expectantly saw our support queue volume increase significantly. It got to a point where we were not at all happy with the response time for our tickets, and the wait time for live chat.

    This led to a tough decision. We took live chat down for a week (March 18th – March 25th) to focus our entire effort on the backlog of support tickets. During this time we worked around the clock to answer thousands of tickets, drank way too much red bull, ate way too much pizza, and reduced our average response times to less than 72 hours when the week ended. While we still were not happy with a 72 hour response time; it was an improvement from where we were. Live chat returned to service on March 26th with a slightly different schedule.

    Where we are now
    Since March 26th we have further reduced ticket response times to less than 24 hours, chat wait times have come down significantly, and all of the GMs that were here before TERA went free are still around.

    Our Current Hours of Operation
    • Submit a Ticket: 24/7 open to everyone. We staff 24/7 to answer these as quickly as possible.
    • Live Chat: Tuesday – Saturday open to Founder and Elite: Noon – 8pm Pacific


    We thank everyone who waited patiently for a response from us, and can’t wait to see you in game!
    Edited by: Solomon 13 days ago
    D:

    Please don't make me drool on the forums.
    Mite on 04/17/2013, 11:04 AM - view
    Solomon on 04/17/2013, 10:59 AM

    drank way too much red bull


    So, how many wings do you have have now?


    42
    Sano on 04/17/2013, 11:25 AM - view
    You know what I hate the most about support now? I keep getting answers that don't make sense so I have to demand a supervisor almost every other ticket to get an actual answer. The one that pissed me off the most was "Santa hats were never tradable, but by it off broker!" Seriously I'm not happy with support despite the times.


    I looked into your ticket history under Sano, but do not see the santa hat question or any escalations to a supervisor. Perhaps you did this under a different account. Feel free to PM me the incident number if you feel any issue was handled incorrectly. We are human, and mistakes can happen. If something clearly wasn't handled the right way we want you to let us know.
    (Moving this to Off-Topic)

    Where we were
    It has been a hell of a ride since TERA went free. When TERA:Rising launched we expectantly saw our support queue volume increase significantly. It got to a point where we were not at all happy with the response time for our tickets, and the wait time for live chat.

    This led to a tough decision. We took live chat down for a week (March 18th – March 25th) to focus our entire effort on the backlog of support tickets. During this time we worked around the clock to answer thousands of tickets, drank way too much red bull, ate way too much pizza, and reduced our average response times to less than 72 hours when the week ended. While we still were not happy with a 72 hour response time; it was an improvement from where we were. Live chat returned to service on March 26th with a slightly different schedule.

    Where we are now
    Since March 26th we have further reduced ticket response times to less than 24 hours, chat wait times have come down significantly, and all of the GMs that were here before TERA went free are still around.

    Our Current Hours of Operation
    • Submit a Ticket: 24/7 open to everyone. We staff 24/7 to answer these as quickly as possible.
    • Live Chat: Tuesday – Saturday open to Founder and Elite: Noon – 8PM Pacific


    We thank everyone who waited patiently for a response from us, and can’t wait to see you in game!
    Congratulations to the winners and thank you, Dragon.Rage and Raven Tail for hosting this!
    Thanks, Iniker! :)
    You guys already know we'll always be behind KTERA in terms of information and content unless they hold back content and information for Korea, the reason being TERA is developed by a Korean game company in Korea. That said, when we have the content depends on a lot of things and how we choose to get the information out also depends on a lot of things. Dev resources are shared by all territories and we (NA) are one of the territories as BHS juggles them all. Sure, it'd be great to have the information immediately but as the NA publisher we have our own strategy and release schedule, which means we do our best to decide when it'd be most beneficial for our community and it's not always easy to predict what/when will be available for us. I don't know/have the details for the Kelsaik raid right now, but Knoxxer already mentioned that while the new bg and raid will be separate updates, it will be before the alliance update. More specific information will come when we have more to share, we'll be very excited to share it with you. ^_^

    So let's get the thread back on topic and focus on the interview. No more derailing with who represents who. We can have a constructive discussion and leave constructive comments without generalizing anyone. Surely we can show a bit more appreciation for the hard work TERAfied continues to do for our community.
    Founders and elite users should have the chat option during the live chat hours and although we had an incredible surge of support tickets/chat around TERA: Rising launch, we worked through the majority of them. So the ticket turnaround time shouldn't be too long now. :)

    As for the chat issue your'e seeing, there are several possibilities. Assuming you're correctly logged into the founder/elite account, it could be a time zone issue and/or it could be due to a change in system clock. We recommend trying with another web browser or computer if you can. Also there is always the possibility that this is a bug, but we haven't had reports on this yet. Hope it helps!
    I've seen people from ALL servers misbehaving in game and the forums.

    Even being "good" or "bad" is highly subjective. Are you "good" if you can only succeed with equally experienced folks? Or are you also "good" if you lead a group of newcomers and succeed as a group? Are you "bad" if you don't want to drop a non-level 60 from nexus group? Also surprisingly, a lot of the player nomination contest entries I've seen are from PvP servers.

    I'm all for server pride but dividing people into groups and generalizing them is not helpful for the community. We're all TERA players after all, and should respect all types of gameplay and each other. :P
    (*gently puts you down among fellow mystics* :) )


    Our community continues to grow. This time, fan site TERAfied interviewed Associate Producer Patrick Sun (AKA Treeshark). They talked about TERA: Rising, changes coming down the pike, and the path that led him to his role today. It’s a unique glimpse at what drives people in the video game industry.

    So head over to TERAfied and check out the full interview!
    Let the dead thread lie in peace please. :)
    Oh you guys, you should all know by now that baiting other people with dramatic and non-constructive posts doesn't end well. :)
    We're planning some stuff, obviously we can't do everything we want, but

    CharlesTurner on 04/15/2013, 08:34 PM - view
    All servers will be down on maintenance day. I'm calling it.

    Yep, this on 5/5. :D
    If you have any questions on moderation, PM me and I'll answer/take a look.
    It will actually be turned off on the 30th of this month, not the 23rd. We have always stated that this was an event for a limited time, and did not want to mislead anyone that this would be permanent.

    That said, the response (and turnout) has been great for this. We will definitely want to bring it back, but me thinks that some tweaks need to be done to make it better (level of gear, suitable gear for classes).
    You've had your warning.
    Do not post personal information whether it's about you or someone else. This is the last warning for this thread to get back on topic without derailing it.
    Heya Rebel, I'm sorry to hear that. :( If you've tried all of our suggestions in the FAQ, the best way forward would be to contact our Support Team for more personalized troubleshooting steps. Here is the handy link: http://support.enmasse.com/tera/. Hope the issue gets resolved soon!
    Edited by: Minea 4 minutes ago - Reason: (Also locking this old thread)
    Any time you see an inappropriate behavior or have a suspicion on botting (like this case), please let us know so that we can take appropriate action. Submitting a ticket is the best way for this but I got this one.
    (Moving to Off-Topic)
    Let's keep this on topic and respect everyone's preferences. Thanks.
    Congratulations to all winners and thanks everyone for joining us!
    Currently not in our plan.
    I'm afraid callout threads are against the rules. But if you see inappropriate chat/behavior in game, please make sure to report them so that we can evaluate them. We look at every report to take the necessary action. Thanks!
    (Please keep non-English threads/posts in Languages section of the forum. Thanks!)
    If you see inappropriate chat in game, please make sure to report so that we can take action. If you see inappropriate posts on the forums and report them, we will take a look at the reported posts and take action as well.

    Also we are all a part of the TERA community. We can make the best of what we've got while we continue to improve. There will always be room to improve and we're aware of that as well. But in the meantime, please help us by promoting the behavior you'd like to see. :)
    Make sure to sign in when you're watching our channel please. (For Candyspinner giveaways)
    Hello everyone,

    We will be streaming Tonka's battleground runs today at 4 p.m. Pacific Time and giving away Candyspinner pets.

    Join us on TwitchTV!
    MegaMouseGW on 04/12/2013, 01:44 PM - view
    Search for "TERA online complete client"
    There are 2 of the results that I trust:

    http://tera.en.softonic.com/

    plus one from Softpedia. You will find more but not sure how safe they are. Uninstall the torrent version and use the complete client versions. Most likely after that you will just have to patch.


    That link is not for us (EME). Do NOT use that link if you plan to play here. Do not use any link provided from other websites as our support will not be able to help you. Our client is not downloadable anywhere else but from our servers, and there is only one source that you should trust.

    We offer 3 methods of downloading here: http://tera.enmasse.com/download

    The Happy Cloud offers players the chance to play while the client is downloading after a certain amount is retrieved.

    The direct full download will patch you up fully from zero.

    The official torrent is offered for users who prefer to use bittorrent.


    BUT this isn't what OP is talking about, only posting to negate MegaMouseGW's information.


    Hello folks,

    As mentioned previously, petitions are against the forum rules and +1 posts don't contain sufficient content to promote healthy discussions. I'm closing this thread because the majority of the posts don't have enough content despite the explicit request left in the thread.

    Currently all of our servers are located in Chicago area and other than the distance, we don't have a reason or explanation on the issue you've mentioned. :(


    You’ve been working hard. You’re looking good in that swimsuit. You deserve a break. Now is the perfect time to complete your summer look. Make summer last forever with permanent shades! Permanent versions of the white sand shades, sanguine shades, ocean blue shades, fiery shades, and mirrored shades all go on sale for 50 percent off this weekend. The discounts start Friday, April 12 at 11 a.m. PDT and end Monday, April 15 at 11 a.m.
    As petitions are against the forum rules, this thread has been changed into a discussion thread. Please make sure to include your thoughts on the topic within your post. Empty posts are a no-no. Thank you.
    So far our suggestions are (thank you for the reports/confirmations on whether it's working or not):

    - Try restarting the launcher.

    - Go to your TERA folder and double click on “EME Version Check”, then open the launcher.

    - Make sure host edits aren’t in place. Delete the EN.version. Restart.
    So far our suggestions are (thank you for the reports/confirmations on whether it's working or not):

    - Try restarting the launcher.

    - Go to your TERA folder and double click on “EME Version Check”, then open the launcher.

    - Make sure host edits aren’t in place. Delete the EN.version. Restart.
    We're looking into this, thank you for letting us know.
    Please remember to be respectful to all users and keep your posts constructive.

    @OP, I'm sorry the ticket response time is longer than expected, I know waiting can be frustrating when you want an issue resolved. We try our best to get back to you as quickly as we can, but we had a surge of users and the amount of tickets as well. Thank you for your patience. :)
    We are good to go now, please make sure to close the launcher completely and restart. Thank you for your patience! :)
    Servers are back up, please close the launcher completely and restart it. :)
    There's no need to shout.. :)

    I'm going to leave the link here as well: Maintenance Today
    There will be an emergency maintenance at 10am to fix a possible server instability issue. All servers will be affected. Downtime is expected around 15 minutes.

    Thanks!
    -Treeshark
    Thank you, Kultra.
    Let's consolidate the threads on the same topic. :)

    http://tera-forums.enmasse.com/forums/general-discussion/topics/KTERA-Popori-children-available-as-storage-pets-?page=1
    Since the suggestions on our FAQ page didn't work, I think contacting our Support team is the way to go. Sorry to hear that you're experiencing this. :(
    The announcement for the maid loot boxes has been removed. For the pet boxes, we think it's a good way to let folks know of their arrival but they won't stay forever.
    I've pinged Treeshark about this.
    I've pinged Treeshark about this.


    Pets are now available in Valkyon Outfitters. Find the rambunctious Rambo, the enchanted prince, a carnivorous plant, and the darling Dragonette in the Mounts and Pets tab. Learn more about pets on our Adopt-a-Pet page and in the pets game guide. You can also preview each pet in the store items guide. Remember to buy pet food from merchants in game to keep your new companion happy. You also have a chance to find the sweet candyspinner pet in the pet food loot box!
    The candyspinner is available through the Pet Food Box. It's not available for direct sale.
    Grats on 60! Also make sure to do the rep dailies as they're a good source of gold (especially with elite boost). :)
    Espei on 04/11/2013, 11:01 AM - view
    Minea on 04/11/2013, 10:59 AM
    "Horntail" for my dragonette! (And extra cookies for you if you know what book it's from!)

    Poor "Dinner"...

    Yes, that little guy was surrounded by a horde of hungry Elins and Poporis.

    .... Mm lamb chops. *drool*. Aw no, what have you doneeeeeee?
    "Horntail" for my dragonette! (And extra cookies for you if you know what book it's from!)

    Poor "Dinner"...
    This is a dead horse, in a duplicate topic, that has been covered, and discussed to death.

    TERA doesn't have damage meters. We have no plans for meters. If your focus is getting to the top of a chart, you're DPSing wrong.

    [STAKED]
    We should be good for realz this time. It may or may not have been the coffee I spilled....
    D:

    Be nice and stay on topic please.
    Okay. Thanks. I'll push back on this!
    Could you please all the way out of the game (and the launcher), log back in, and then try the purchase again? That would help us verify the problem.
    Heya Agathor222, there was an issue with the loot boxes but it's been fixed now. Sorry about that. xD
    @Korynn80, Account-related issues need to be looked at by our Support Team, which you can do by clicking on the "Support" button on top of the page (or the url I just linked :) ). I'm sorry you're having issues but our Supprot team will be more than happy to help.

    @Hostage, To clarify, all winners posted their entries before the deadline. In fact, the latest winner we have is #769 by Bilei, posted on 04/09/2013, 11:34 PM. Please don't spread false information.
    I'll check with WallyPark on this. I know he was working on clearing those up.
    kogonotory on 04/10/2013, 09:06 PM - view
    Monokrome on 04/09/2013, 11:00 AM
    It's because female Amani are a rare sight. Here's my slayer. People stop, stare, then tell me how frightening I look. Hope this image comes out right...



    She looks pretty to me ;3;


    Indeed. She may be a hipster murder machine, but definitely a pretty one.
    The graphics were prettified, but that doesn't preclude insanity on your part.
    There are no plans for the Jeweled Lion at this time. It's the current elite mount. When that will change and what happens to it afterwards is lost in the fog of war.
    A dead horse AND a necro thread? Awesome.

    [STAKED]
    Super late? You necromancers are such kidders.
    Love how everyone looks in this thread!!! My GM character is also a female amani! :D
    Actually people won because we liked their stories. Whether it be because of their writing style, skill, humor, originality, or unique perspective, etc., we stand by our choices and believe they are a good mix of different styles of gameplay our community enjoys.

    Also I am personally not a hardcore pvp'er and I can assure you that this is not the case. We read every single entry in that thread in two days and gave away more pets because we really loved reading everyone's submission. Unfortunately because we are human we don't always agree on all things but that's also a part of the reason we continue to have a variety of events and contests! :D


    P.S.: Also for your comment on the video contest, I've stated multiple times we could only accept original work including the sound portion. If you have anything more to say, PM me and I'll be more than happy to explain. :)
    We encourage active and constructive discussion with more content with TERA as the focus. :)
    We've announced the winners here.

    Congratulations and thank you for participating, everyone!


    Hello, everyone!

    First, thank you for participating in our "Tell Us About Your Pet and Win!" Contest! We were excited to see so many great stories! Some of them made us laugh, some sad, and some even made us hungry for dracoloth eggs!

    There were a lot of really awesome stories so we just HAD to reward more than we originally planned, increasing the number of winners from 10 to 30.

    Here is the list of winners:

    • Bilei
    • Firedonut
    • Dyveriate
    • Ksader
    • ShadowKhan
    • Finister
    • AbnormalAzn
    • Munchester
    • Lockjaw66
    • Chido
    • Kneive
    • Althexia
    • Kazu731
    • Divinerage
    • Mattimeo
    • AppleCider
    • Poleslider
    • Aggressor
    • OmecronBlazor
    • Kiwisu
    • Threaded
    • IvIandy
    • Viralee
    • Revolutionist
    • Croatoanic
    • Kaliko
    • RKneeSocks
    • FallenAnvil
    • ChibiJun
    • Halee

    Congratulations to the winners! You should have received a PM from me containing the prize code.

    We'd like to thank everyone again for sharing their creative side with us. Happy pet day tomorrow!
    This was a system issue on our end that was causing the "ghost" GM. Going to lock this thread now!
    And then we moved on with our lives and anime viewing.

    [STAKED]
    You'll need to contact customer support, PZN. The forums can't help you resolve this.
    (Moving to Off-Topic)
    Solomon suggested a couple of things, namely try clearing your browser cache and trying a different browser. See if you get the same result.

    If neither of those get you where you need to go, I suggest you file a ticket so customer service can troubleshoot the matter with you.
    I'll check on this.
    Let's not create more duplicate threads, please. Redirecting to where your idea popped up.
    Hello, everyone!

    We're going through the posts now (actually we started yesterday to make sure we had enough time!!) and we will announce the winners today on the forums. :)
    Yeah, you shouldn't report non-English speakers. That's not against the rules and just clogs things up for the legitimate reports you do make.
    Customer support can help with most any issue, but particularly in the case of account security, they're going to be thorough. File a ticket and reclaim your account.
    While the situation doesn't sound exactly like yours, you might try this. CS uses this solution for other black screen issues, and it might help here.
    Please keep your comments constructive. If you don't have anything substantive to add, move along to another thread.
    Ouch. The necro. It buuuurns.

    This guide should answer your questions.
    Unfortunately, at the moment there's not much. I have requested additional report functionality to cover cross-server reporting and such, and I think that'll go a long way towards fixing this inactivity.
    Alright we're passing this on to BHS to fix. thanks all!
    Okay. With the duplicate links of our duplicate links, I think the thread has run its course.

    Good effort and concern for the community. Glad this problem had so many solutions.
    This sounds client-side to me. I suggest this diagnostic tool to get a handle on where the problems are coming from.
    (Moving this to Off-Topic)
    I asked our QA team to investigate this. It's not an issue we've been able to reproduce, but we'll look into it.
    Bump posts are against the TERA Forum Rules. The next one gets a lock.

    If your updates aren't meaningful, they aren't necessary.
    Bump posts are against the TERA Forum Rules.
    Okay. Name calling and capslock? Totally time for a stake...

    [STAKED]
    They're permanent. :)
    Also see: http://tera.enmasse.com/introducing-pets with pictures and video and stuff.
    Hey Scard21...

    I'll get you covered :(.

    Darlingchan on 04/08/2013, 12:08 PM - view
    @Halrath- If the forums aren't rated M then why do they require you to enter your birth date before going on the site?

    I opened up google chrome, entered a birthdate that would make me less then 18 years of age, and it said: "This content is not available to you at this time"

    Why are mods so misinformed?


    We're not misinformed. We're the arbiters and our decisions aren't up for debate.
    Hello folks, the original post is updated with the list and picture of available pets!

    Please make sure to A) select one of the available ones as a pet OR b) specify which pet you'd like as a prize from the available list!
    Hello folks, the original post is updated with the list and picture of available pets!

    Please make sure to A) select one of the available ones as a pet OR b) specify which pet you'd like as a prize from the available list!
    KittenStar on 04/08/2013, 05:26 PM - view
    1. Sheep. Because sheep.
    2. I found him on the ground, thus he became mine. Because sheep.


    Epic. This is like Hemingway's shortest story epic. Because sheep.
    Edited by: Halrath 2 minutes ago - Reason: Typo.
    Meanwhile, on our support site...
    Yes, if you contact our support team, and file a ticket, they'll process a refund and get you sorted out.
    Aphelie on 04/08/2013, 04:49 PM - view
    Treeshark on 04/08/2013, 01:28 PM
    Pets are coming Thursday. We will have the page for it up later today. They will be character bound and $15 or under.


    Will pets be available to sell on the broker and whatnot?


    You can broker/trade it before it's used just like a mount book.
    Enter in the code petsforhov to get a dragon pet. If anyone asks you got it from twitch :)

    The code is limited to 8 redeems which is exactly how many HoV folks we have so don't double redeem it - we will know ^^

    Thank treeshark he is very generous ~
    Edited by: knoxxer 22 days ago
    It's a placeholder. It doesn't work (right now) :(
    Hello, everyone!

    Pets will be here this Thursday and we are celebrating their arrival! They will keep you company in TERA and loot the items for you! More information on pets and how to take care of them can be found on this page and in the FAQ.

    Using the questions below, please reply in this thread to share your TERA pet's background by 11:59 p.m. Pacific Time on Tuesday, April 9. We will select ten answers and reward each winner with a pet of their choice!

    1. From the different types of pets, which would be your or your character's favorite? Why?

    3, Tell us about your TERA adventures together. How would your character have met the pet? What would the pet's personality be like?



    *One submission per account please. Standard contest rules apply.
    Our Support Team tries to get back to everyone as soon as they can.

    When creating forum accounts/posting on the forums, please remember to follow the forum rules.
    Divinerage on 04/08/2013, 01:32 PM - view
    Treeshark on 04/08/2013, 01:28 PM
    Pets are coming Thursday. We will have the page for it up later today. They will be character bound and $15 or under.


    *slips dollar in pocket* So how about we change that Thursday to Tuesday :3


    I checked my pocket and there's no dollar there. Thursday it is!
    Pets are coming Thursday. We will have the page for it up later today. They will be character bound and $15 or under.
    Bumps are against the TERA Forum Rules.

    [STAKED]
    The new battleground and the raid are each separate content updates and will happen before the Alliance System update.
    Discussing modifying the client is against the TERA Forum Rules. It is not overlooked.

    [STAKED]
    evildoer on 04/08/2013, 10:59 AM - view
    MegaMouseGW on 04/08/2013, 10:57 AM
    Iniker on 04/08/2013, 09:35 AM
    evildoer on 04/08/2013, 09:34 AM
    So, what I am getting at here is. The fact that KTERA might not have PVE servers (unconfirmed) and the alliance patch taking some time to get to us, is it being delayed simply because they are struggling to incorporate it into a PVE system?


    More like it's not coming to us because we're behind like always. Which is not necessarily a bad thing.

    Damn any PVP content to hell. PVP is a plague.


    Someone with some brains. Most players that like PvP are just immature little jerks that only want to ruin the game for others. That is why I will NEVER play on a server, or play a game that is pure PvP. SO what I migt miss out on some killer game, but too me missing out on something I dislike is no biggie.


    But this game, the very fabric of its design and purpose, were made without PVE servers in mind. In Korea, as we have now confirmed, there ARE no PVE servers. So to me, the PVE rendition is like a bad port of something, or deformed creation, it's not what was intended - it's just something made to satisfy the NA population that dislikes PVP.


    While you are correct that was the initial intention - PvE servers in each region that launched with them are more popular including our servers. PvP on the Korean servers is quite different than ours. Theirs is more of a blending of PvE and PvP and ours is two extremes with a more hardcore PvP server and a pure PvE server.
    This is a good time to remind everyone to keep the comments clean, classy, and constructive. Trolls and flamebaiters, reply at your peril.
    evildoer on 04/08/2013, 10:44 AM - view
    knoxxer on 04/08/2013, 10:42 AM
    evildoer on 04/08/2013, 10:34 AM
    I have another question, why wouldn't you just release it for PVP servers and give it to the PVE players later on, after the changes are made? I am assuming, based on how the PVE players proclaimed they hate PVP so much in this thread, that they don't even WANT the alliance patch.


    We can't run two different versions of the game - that would be a nightmare for everyone. Even 'turning off' the system would take development work. The changes are in progress and we aren't trying to re-invent the system to make it super PVE carebear but merely to fit within the confines of the PvE server which is 'opt in'. The bulk of effort so far has been to stabilize it and make it fun.


    Knoxxer, is there any way you can give us some vague time frame like maybe a maximum amount of time this is all going to take? I mean, based on your statement it seems like you also dislike PVE (using the term carebear, I remember that from my EVE-Online days), so I am sure you can sympathize with me.


    I never took the word carebear as a negative connotation. I would label myself as a carebear now-a-days. I am too old to run with the PVP crowd anymore - both mentally and physically :)

    Time frame? Best I can say is 'summer' I know that isn't helpful but it is something.

    evildoer on 04/08/2013, 10:34 AM - view
    I have another question, why wouldn't you just release it for PVP servers and give it to the PVE players later on, after the changes are made? I am assuming, based on how the PVE players proclaimed they hate PVP so much in this thread, that they don't even WANT the alliance patch.


    We can't run two different versions of the game - that would be a nightmare for everyone. Even 'turning off' the system would take development work. The changes are in progress and we aren't trying to re-invent the system to make it super PVE carebear but merely to fit within the confines of the PvE server which is 'opt in'. The bulk of effort so far has been to stabilize it and make it fun.
    All right, let's not do this. Question asked and answered both succinctly and in greater detail. Let's move on.
    This Alliance System is going take more time to bring over because it needs to be applied to PVE servers.

    Right now Bluehole is working on getting the system stable and fun in KTERA while simultaneously designing the necessary changes for the PVE servers. Japan, EU and NA all have PVE servers that this system needs to be applied to.

    The good news is that it should be a more stable - and thus more fun - system when it hits here. There is no ETA for this Alliance System but we will have other content updates before the Alliance System goes live here.
    This Alliance System is going take more time to bring over because it needs to be applied to PVE servers.

    Right now Bluehole is working on getting the system stable and fun in KTERA while simultaneously designing the necessary changes for the PVE servers. Japan, EU and NA all have PVE servers that this system needs to be applied to.

    The good news is that it should be a more stable - and thus more fun - system when it hits here. There is no ETA for this Alliance System but we will have other content updates before the Alliance System goes live here.
    Oh, well, since Naoto completed the ritual...


    Naw. This discussion went on long enough to make me believe in life after death. THIS TIME.
    I'm sure it is. The refund would be processed by customer service, so you just need to open a ticket.
    Kindness on 04/08/2013, 08:51 AM - view
    Adaryn on 04/08/2013, 03:59 AM
    You do realize this thread is a year old right? :P


    No, I'm fairly certain most of them don't.

    This has probably got to be one of the most sucessful necro's I've ever seen.


    Threadhotep has risen...
    Weekends are commonly busy time from brokers in any MMO, just like weekends are the high volume shopping days in the real world. People get a large chunk of time, they get serious about purchases, enchants, etc. and go wild at the brokerage.
    No. It's always been bound to the UUID. That's by design. The name is just for your convenience.
    Sorry about this interruption, folks. It's not intentional and the good news is that WallyPark is tackling this issue today.
    I'm sorry about the delay and hassle. We're aware that some transactions are held up and WallyPark will save the day. He'll be all over this issue today.
    - view
    ch' at='04/08/2013, 08:23 AM'] Minazuki on 04/08/2013, 07:02 AM
    If you need gold for buying off gear/mats on broker...I would suggest not to farm at the beginning
    As Pocke[filtered]ch said....it all about time.


    LOL, WTF? The part of my name is filtered? /Facepalm


    Because you're naughty. Or something. *rages at filter algorithm*
    No, if you're trying to transfer from CH and having issues, it's more likely a specific condition, such as not meeting the level requirements, having an item on the broker, mail, etc.

    This guide from our support section goes into more detail.
    Edited by: Halrath 1 minute ago - Reason: Fixed link.
    Sounds like a good adjustment. I'll move this to the Suggestions forum.
    Tempest Reach...aw, darn.


    I don't get to be a hero.
    This guide from our support section should help you out.
    The question was asked, and answered, and the topic has since devolved.

    [STAKED]
    Confirmed that it's back up. Thank you for your patience.
    Currently En Masse has no plans to publish TERA in SA as we are the NA publisher.
    We're on it!
    Segar on 04/06/2013, 08:14 PM - view


    Hi Welcome to Tera,

    Heres a few things you should know about Who does what here.

    K-Tera = Main dev team. (This is where all the content and stuff comes from.)
    They make it in korea, Test it, Translate it for every other version of Tera.
    Such as NA, EU, Jap etc.

    After they're done, the will ship it out to the other locals that I listed above this.

    EME = Localzation for Tera online.
    These fine folks depend on if and when BHS (k-tera devs) will finish working on the
    build for the NA version of Tera. When it gets here they get started on doing a final check
    on it all before bringing it to testing, then Quailty control, then to you and me.

    I'm sorry you dont like how NA is abit behind on patches, but like I said. BHS is the one
    who makes it decides WHEN to ship it out. So sit down, Login, and enjoy tera.
    Because when it comes. baby it comes in jo face. ;3

    P.S yes, they read the forums just like very one else.


    Segar did an EXCELLENT job of nutshelling the process of how a bill becomes a law in TERA's NA market. I'll elaborate a bit further...

    First, we have to actually get the build from Korea. Then the Ops team gets it onto a server so we can actually see it. At that point, we can take a look at the files and see that what we got equals what we expected to see. This part alone takes time.

    Then the writing team goes to work. They've got to look at every single item, creature, NPC, quest, dialog, and cutscene. They'll have to rename new creatures and items, verify that changed creatures and items work as intended, and that the quests and events flow the way we want. This takes more time. All of THAT work then gets edited, may get revised, rechecked, etc. More time.

    THEN our hard-working QA team gets it all. They go through everything to verify that it works, that there are no bugs, that killing a level 3 terron doesn't accidentally drop T14 gear, etc. Any bugs found get kicked back for fixing, editing, and reintegration and testing. MOAR TIME.

    After all of that, it goes back to Ops who verify the final build, pray nothing new comes in at the last minute, and deploy it.

    And that's just work on new builds. Each of those teams works with the live builds and services, too.

    In short, it's not a question of "Get files from BHS, drop into server, reboot." There's a lot of things that have to line up and any number of factors can halt or reset that process. It takes time, and we appreciate that waiting isn't fun, but I hope understanding more of the process explains why.
    Sucrilhus on 04/06/2013, 10:02 AM - view
    Objective rules:

    In game - You can speak whatever language you want

    In forum - You can only speak english (Unless you're posting in the "Languages" section)



    ^ These are the rules. In-game languages are flexible, though it's understandable that people get frustrated with communications issues. The forum rules really aren't. It's English, unless you're in the Languages forum.
    Try this, Miranda.
    Okay. This is done.

    [STAKED]
    Before I lock this down, I will simply state that neither EME nor TERA have anything against homosexuals. There are gay characters in the game. You can tell from their stories, not from their appearance.

    [STAKED]
    BROCCOLI IS THE WINNAR
    Confirmed. We did a giveaway earlier during our TwitchTV stream. Pets are planned for next week. :)
    There are a lot of folks in NA who speak a language other than English and currently we don't have a plan for separate servers.

    I understand that language barrier can be frustrating (trust me I know, my family moved to another country when I was in junior high school) but we're all here to play TERA and we are all a part of the community. We need to treat each other with respect and learn to play together. After all this is a MMORPG and how boring would the community be if we didn't have any diversity?
    (As fun as this thread has been, I don't like the way it's going.)

    Just wanted to stop by and comment on what a great thing you guys have going in AV! Now this is community! :D
    Confirmed that it's back up. Thank you for your patience. :)
    Only in its heart. In its heart it sings of the brilliant sunshine. xD
    I love the plant one the best! Pets are planned for next week. :)
    We're restarting the servers to resolve a login issue some players were experiencing. We'll be back up shortly, thank you for your patience!
    Hello folks,

    If you are having account-related issues, our Support Team is the only ones who can look into it help! Please see our Support Team and they'll be more than happy to help!
    We brought it back up, please try exiting completely out of the launcher and logging back in.
    The servers are up and folks are getting back on MT.
    We're working to get MT back up as we speak!
    I know it sucks, but the option was to do the stream with some people unable to login to chat, or not do the giveaway at all. I'm sadly not free to do a stream whenever I want as I have other job type duties. Same goes with Tae and the rest of the folks that join me on stream.

    I hope that watching the stream was at least enjoyable even if you felt jipped by the chat issues!
    Working on this, thanks!
    The site chat seems to be having an issue, it took me a good 20+ minutes to get in after numerous tries as well. :(

    We want to continue doing streams like this with giveaways in the future so hopefully we'll see you again!
    We're not hardwired to end in an hour. Tonka does what he wants. No one controls the Tonka.
    Hello Kaa and ImGea, we are actually seeing a delay in item deliveries. We're working to resolve the issue and will continue to update the status in the pinned thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/45-Valkyon-Outfitters-Is-Temporarily-Closed
    Hello folks,

    We are currently experiencing a delay in purchased item deliveries and are working to resolve the issue.

    While the En Masse web store is not being affected, Valykon Outfitters (in-game store) is temporarily closed.

    We will update you with more information as they become available. Thank you for your patience.
    Iniker on 04/05/2013, 04:31 PM - view
    The chat isn't working . -.

    Twitch chose today to have some problems with chat. I think you just have to keep trying.
    Took me a while to even understand it was my name! (I think it's my name...)

    Perhaps.

    Maybe.

    One day.

    For cookies. :D
    We are pooling winners from the people signed into our twitch channel, just FYI.
    Moved to Suggestions forum.
    I've asked for an update on this.
    Race change vouchers let you pick the gender (when applicable) of the race you're changing to.
    If you're done talking about the topic, I'll lock this down. If you're not, get back on-topic.
    Posts intended for dramatic effect are against the TERA forum rules.
    Okay. There's a lot of strong feelings about this, but no one is saying anything new now. This thread has run its course, so I'm locking it down. I, and the rest of the EME team take these comments seriously. For now, though, let's move on with our weekend.
    Hello everyone,

    We will be doing some equalized battleground runs today at 4 p.m. Pacific Time, with Tonka as our gracious host. :)

    Join us on TwitchTV and you may win some exciting prizes to keep you company!
    Edited by: Minea 5 minutes ago
    Or people who bought the collector's edition.
    While we have heard of isolated instances of ping issues, we're not seeing anything systemic or consistent. I suggest filing a ticket with CS so we can help troubleshoot it and identify the culprit.
    Customer support works hard. They blasted through the entire backlog last week and are turning tickets around within the day now. *applauds CS team*

    Are you getting the same error message as in the OP's post?
    Then you'll get a new atlas, which you can apply to a different character.
    (Moving to Off-Topic)
    PVP Leaderboard rankings now update continuously throughout the day so there's no point to list that. The actual seasons reset every 28 days on a Tuesday during our maintenance, which is at 7am. The last season began April 2nd.

    Our election calendar can be found under news drop down. http://tera.enmasse.com/news/election-calendar

    Also. Please don't bump your own thread :).
    Edited by: Treeshark 1 minute ago
    If you think a post is inappropriate, please report them so that we can take action. As Halrath said, we do our best but not every post can be tracked down and edited/locked/person suspended/etc. immediately. We're not machines, our eyes &amp; brains aren't connected to the giant matrix...

    If you have questions on forum rules or moderation, PM me, as it is against the forum rules to discuss moderation action.
    KDen on 04/05/2013, 10:24 AM - view
    Plus a specific quote to what you're replying to will be more effective.


    ^ This. A thousand times this.
    That thread was locked. The post was edited. Hate posts are wrong. I work as fast as I can.
    Locking down this duplicate topic.
    To clarify, the most expensive maid bundle is for six items. It's not for one outfit. As for previewing stuff online, that isn't available yet, sorry.
    Frosting on 04/05/2013, 09:34 AM - view

    Elins are a race that people have the option to choose and play. How does that choice affect the character of the person who plays it? People who want to troll and be jerks will do so, regardless of what race they choose. It's discussions like these, that single out and hate on a portion of the playerbase based on the actions of a few, that tears the community apart and feed the trolls. Please, enough of this.


    I think Frosting said it best, and this thread has more than run its course.

    [STAKED]
    What we need is the understanding that everyone here is to play TERA and no matter what class or race you play, you are a part of our community. I think the more helpful way would be to respect each other and treat them as you want to be treated. We will continue thinking/organizing ideas for our community and if you see inappropriate comments in game or on the forums, please make sure to report them.
    The game is M-rated. The forums are not. Life goes on.
    There was a good discussion about this yesterday.
    Please keep the comments on topic and constructive.
    Roda on 04/05/2013, 08:01 AM - view


    I don't see the Amani wearing it as a gesture of subservience, but think about the circumstances that would lead to her wearing one. Maybe a femani got injured in battle and can no longer fight or forge weapons. She would stick around the barracks and tidy things up while the capable soldiers do their jobs. This way she would be keeping the risk of infection at bay, and allowing the fighters more time to fight. So she wouldn't bow, like the Elin servants, but would give off a meaningful nod acknowledging her duty. (And she could still wear it as cutely as the Elin!! DX)
    (As well as the castanic wearing it cutely. Castanics don't wear things to activate sex mode. They wear things because they like it.)


    /salute

    A well thought-out lore explanation? Outstanding!
    Okay. This thread isn't about "Maids, Everywhere!" anymore and is about pricing and content, for which there is already a thread, so I'm going to lock this down and redirect the conversation there.
    Those are new servers, and we wanted to give the players time to get leveled, gear up a bit before dumping them in the deep end of the pvp pool. Knoxxer has said their time of isolation is drawing to a close, so their status may change from [Single] to [Mangled and It's Complicated] soon.
    Ooo this is a nice teaser! :)


    You’ve set the perfect routine for your dailies. You’re the master of efficiency. But you’re never too big for your boosts. Monday, April 8 at 1 p.m. PDT through Thursday, April 11 at 1 p.m. PDT, elite status players can purchase reputation boosts for 33 percent off.

    Reputation boosts do not boost battleground reputations.
    Questions like this are not constructive as everyone has their own views. You're always welcome to check it out at no cost.
    Support team will get back to you as quickly as they can. Sometimes it takes more than a few hours or a day depending on the issue or the ticket flow.

    In the meantime please remember to follow the forum rules.
    The support site has a guide for this very issue.
    The new weapons skins are coming, but our content schedule isn't the same as KTERA or the EU. Believe me, I want that scythe in the worst way...
    Locking duplicate topic. Redirect to here.
    Please keep the discussion clean and constructive. Personal attacks will earn you time away from the forums. That is all.
    Rhapsodical, we suggested he try a different browser and CS added that clearing the cache can help with this, too.
    TwilightAngel09 on 04/04/2013, 02:53 PM - view
    Well EME even said the spam from the Maid box's are a bug that should be fixed by Tuesday with maint unless enough people complain about it they might do it sooner


    It won't be sooner. It will be in with the Tuesday maintenance. And we ARE sorry about the announcements. We didn't mean for them to be implemented.
    Constructive discussions are welcome, but please remember to follow the forum rules.
    For account-wide items, please make sure to exit completely out of the game + launcher. When you log back in, it should be in item claim. :)
    Sending you a PM on this.
    We've already said the pets will come after the maid outfits. That's all we have to say right now.
    Pharys on 04/04/2013, 01:44 PM - view
    Hasseo on 04/04/2013, 01:35 PM

    i thought we were releasing stuff in the same manner as BHS and Ktera? if so then the weapon skins were supposed to come with the maids outfit :X


    I can guarantee you they are NOT releasing stuff in the same manner as BHS and Ktera.


    Correct each publisher gets to choose how to release each item individually. I think the weapon skins you are talking about will be up in a few weeks.
    We have other topics covering this, so I'm locking this down.
    There is already a topic dealing with this, so I'm going to redirect traffic there.