TERA Online dev tracker
Toggle all posts - All devs - Exclude twitter - Exclude moderators - Minea (Community manager) (profile) - LongClaw (Publishing VP) (profile) - Scapes (Digital marketing MGR) (profile) - SupportGuru (Director, CS) (profile) - Chager (Producer) (profile) - knoxxer (Senior producer) (profile) - Tonka (Content specialist) (profile) - Pwnyx (Web director) (profile) - MerryAgony (Customer support MGR) (profile) - Batgirl (PR Manager) (profile) - VelikaNightWatch (Community moderator) (profile) - Yurian (Community moderator) (profile) - Treeshark (Associate producer) (profile) - Cade (GM) (profile) - Araya (Customer support MGR) (profile) - Kawika (Lead writer) (profile) - Wallypark (Technical producer) (profile) - Immascarybunny (CS Specialist) (profile) - Solomon (Director, CS) (profile) - Xariel (CS Supervisor) (profile) - Halrath (Community moderator) (profile) - Aliila (Associate Producer) (profile) - Harmonia (CS Specialist) (profile) - CobaltDragon (CS Specialist) (profile) - SingleBear (Lead QA) (profile) - @TERAonline (Twitter) (profile)
Some fun ideas!

Everyone talks a big game but if we went and made a more difficult server, would you guys really play on it? Opening up and maintaining a new server has a cost - both in development and ongoing maintenance. Would you guys be willing to start over on a new server? Would you stick around knowing your progression would be more difficult? What constitutes difficulty? BAM's only? Death penalties? Bosses? More damage? More HP for mobs?
Nice catch! We'll correct the typo shortly, thanks! :)

I believe the challenge receipts will be for your account.

After maintenance on Tuesday, October 15, the Major Milestone store is closing! To mark the occasion, we’ll sweeten the deal by adding a few new items to the store—including the highly-anticipated shape changers for chest and thighs!

Because shape changer: chest only works with the 2013 female swimsuits, all 2013 swimsuits are available from Valkyon Outfitters and Valkyon Outfitters Online for the duration of this promotion!

Challenge receipts haven’t been obtainable since May, but for this special occasion you can earn them as login rewards! Earn one challenge receipt each day you log in from October 8–15.

Major Milestone and the swimsuits vanish on Tuesday, October 15, so be sure to act fast!
If you guys were watching our stream just now, you would know! :P

(Will be available next week. We'll have more information today.)
And there will be a fun surprise ;)

On Friday, October 11, join En Masse producers Aliila and Treeshark as they answer your questions live on Twitch.tv! We'll fill you in on our plans for upcoming content, discuss current hot topics, and more. If there are specific topics you'd like us to touch on, please e-mail Community@enmasse.com with the title “Producer Interview Question.” We're looking for questions about anything ranging from TERA-specific to favorite bands.

We look forward to all of the great questions and will see you guys live at 3 p.m. PDT on Friday, October 11 on Twitch.tv!
This sounds awesome! :)
Actually Lunaus, KTERA and we can and do have different items in loot box tables. All of the 3 loot boxes I currently see on KTERA site have different potential items than we do.
Instead of asking for guesses from fellow forumers, you should contact our Support team to hear what they'd say. :)

We’re retiring the leotards and jumpsuits to the back of the storage closet—but before they’re gone, you can grab them for 75 percent off.

• Leotard 3-Pack (human female) (permanent)
• Leotard 3-Pack (high elf female) (permanent)
• Leotard 3-Pack (castanic female) (permanent)
• Leotard 3-Pack (elin) (permanent)
• Jumpsuit of Death (human male) (permanent)
• Jumpsuit of Death (high elf male) (permanent)
• Jumpsuit of Death (amani male) (permanent)
• Jumpsuit of Death (amani female) (permanent)
• Jumpsuit of Death (castanic male) (permanent)
• Jumpsuit of Death (popori) (permanent)
• Jumpsuit of Death (baraka) (permanent)

The Martial Arts box and Magic Box containing rare versions of the jumpsuits and leotards above are not 75 percent off, but they’ll be disappearing from our store along with the other outfits. Grab them from Valkyon Outfitters or Valkyon Outfitters Online while you can, or wave as they go by.
Our PvP servers are Mount Tyrannas, Lake of Tears, and Valley of Titans. Each has pros and cons. Feel free to visit the server specific forums as well.

(Also gosparkie and WarrenFtw, if you have nothing constructive or helpful to say, move on please. :/ )
@CuteReign, You are not limited to 1 entry. :)

@krylanze and 4everbemine, The prizes will not be sent soulbound, so you will be able to select which character you bind the item to. If you have any specific requests on which account the prize should go to, let us know in your entry email and we'll try to be as accommodating as we can.
Hi Rawfox,

Can you take a look at this FAQ to ensure your browser meets the requirements to make purchases?


Another good troubleshooting step is to try another web browser to see if you're able to load the elite status page that way.
Heya Fairie,

I checked with our team and currently there is no plan to make Cheeks unavailable after a certain date.

If it happens though, we will be sure to update everyone with an announcement before that. :)
Hey Guys,

This week we will be running Corsair's Stronghold on Lake of Tears! As usual, we will be starting at 3pm Pacific time.

We will also be giving away some cool prizes to our viewers on Twitch. The prizes are given away at random to viewers who are signed into their Twitch.tv accounts, as well as following our channel. If you don't have a twitch.tv account, they are free :)

So make sure to hop on and check out the PvP on our official Twitch.Tv Channel: http://www.twitch.tv/enmasseentertainment

Also make sure that you have closed the game completely including the launcher then relog in to the game. And yes, contacting support is a better way to resolve the issue.
Visa!! *shakes fist*

That error is a bit tricky because there are a few things that can cause it. However, we worked up this FAQ to walk players through the primary causes:


The FAQ has steps that will guide you through verifying that the issue is not related to your payment method. If the problem continues at this point, you'll need to contact our support team directly.
Edited by: Harmonia 2 minutes ago
randehs on 10/02/2013, 03:57 PM - view
“Cheeks” inventory pet has been added as one of the items in the locked pocket pet strongbox.

Does this mean they weren't even available yesterday from pocket pet strongboxes even though they were in the mall? :( I used 100 keys yesterday before giving up and buying it outright. That really sucks. =( No more money left for EMP for keys.... if I wasn't already poor IRL I wouldn't care but ugggghhhh.

The email was correct, I was a bit late in creating a mirror forum post from our news post. :)

@LancelotDL, Yeah, that makes sense too! For me the most important part is for people to understand that you won't be able to share/access Cheeks & Totes' compartments from all of your characters on the server. :)
Hi RushHourz,

If you're having trouble purchasing EMP, the simplest troubleshooting step is to try another web browser or payment method (depending on the precise error you are encountering). You must be able to accept cookies and also have javascript enabled regardless of what browser you are using.

If you continue to have trouble, please send a screenshot of the error along with a support ticket and a GM can assist you with resolving the issue!
Let's use the term "inventory" instead of "bank" to avoid confusion. Totes and Cheeks are inventory pets (as in your other characters won't have access to them). :)
Customer support will be unavailable on Wednesday October 2nd due to unforseen events requiring us to temporarilly leave our building. Email support will resume at 8:00pm Pacific Time, with chat support resuming on Thursday October 3rd at Noon Pacific Time.
(Moving to Off-Topic)

Cheeks is here and ready for his forever home! Our newest pocket popo is available for direct purchase, or you can find him in a locked pocket pet strongbox, which drops off various monsters throughout the world of TERA.

"But disembodied voice," you say, "I already have Totes. Why would I need Cheeks, too?"

So glad you asked. If your character has both Totes and Cheeks, then having either one follow you around unlocks an additional pet inventory tab! And everyone loves more space. Remember: You need to learn the skills for both pocket popos on the same character for the extra inventory tab to take effect. Also, owning two Cheeks or two Totes does not grant the extra inventory slot—you must own one of each pet.

Cheeks is available now at Valkyon Outfitters or Valkyon Outfitters Online. Grab him before he scurries away!
It seems like the 3v3 team queues are working correctly now.
We are looking into the issue right now.
Battleground achievements is for the top 3 of each server, not all servers combined.
Also you the next battleground season starts on Oct 15, you can find the calendar here. Each battleground season lasts 8 weeks (56 days).
Edited by: Aliila less than a minute ago
Sorry you are having that issue :(

Have a look at this FAQ, hopefully this will help you out: http://support.enmasse.com/tera/tera-launcher-will-not-start-is-already-running

If you are still running into some issues, feel free to contact us as well: https://tera-support.enmasse.com/app/ask

Sorry to hear that! You must have been very excited though! :)

I am not exactly sure what our policies are in a case like this, but the best way would be to contact our Support Team. Good luck!
For account and character-related issues like this, our Support Team can help!

If you've already submitted a ticket, then we'll get back to you as soon as we can. Thanks!
Edited by: Minea 3 minutes ago
Hi Rkane,

The bug forum is read, and these issues are reported to the game developer. En Masse is the publisher of TERA, and we do not make game changes ourselves. Please feel free to keep the thread updated with any additional feedback you have on the game!
In all seriousness, would everyone prefer forced times for 3v3 Arenas?
Hi Shtsmashh,

Please try the steps listed in this FAQ, that should resolve the issue you are experiencing:


If not please contact the support team for additional troubleshooting experience!
Hi Kucherbalzov,

You've done the right thing, for this issue a GM needs to work with you directly to resolve the problem and they'll be able to do so via your support ticket. Hang in there - due to the volume of contacts regarding our recent in-game event our response time is longer than normal. However, a GM will be contacting you shortly to assist!
Server's back up now.
We are working on bringing the server back right now. Sorry for the inconvenience.
Edited by: Aliila 2 minutes ago

Enchanting is a must in TERA if you want the best gear possible—and you do—when facing BAMs (big-[filtered] monsters) in endgame dungeons.

Most items in TERA can only be enchanted to +9, but use an enigmatic scroll (common or master) to “seal” an item, then “unseal” with an intricate identification scroll for a chance to masterwork your gear and enchant it up to +12. Master enigmatic scrolls yield the highest chance that your gear will become masterworked.

This weekend, locked strongboxes (not including locked pocket pet strongboxes) have a chance to yield 300 master enigmatic scrolls, and loot drops in dungeons will be doubled from September 27 at noon to September 30 at noon, PDT—so be sure to get out there, unlock strongboxes, score some mad loot, and get to enchanting your gear to prepare yourself for TERA endgame content.

Check out this handy enchantment guide for details on the enchantment process (don’t worry, it’s easy!), or skip right to the masterworking section if you’re ready to deck yourself out with the best gear in TERA.
Minea on 09/27/2013, 04:27 PM
The double droprate weekend should be working properly now, please let us know if you experience other issues.

Closing the thread to avoid confusion.
The double droprate weekend should be working properly now, please let us know if you experience other issues.

Thank you, Mite :)

Tune in because we're about to get started!

If you are still missing some items from the test event please mail our support team and provide the following information:

Character Name
Server Name
Items Received
Items Missing

We'll get you taken care of :)
Hi FuzzyNinja,

Don't worry, our support team is working through all of these cases for the .Levelup event now. Please follow the bottom step on this FAQ, and that will put you in touch with our support team for assistance with this issue:


If you're still unable to reach us directly, please send me a PM on the forums.
Edited by: Harmonia 4 minutes ago
Hi guys,

This FAQ also has a number of successful steps, so please take a look if you run into this patching issue:

1. Cheeks will be given away today during Tonka's twitch stream. This is a chance to get Cheeks before they go on sale! I'll make sure he shows off cheeks.

2. Undecided.

3. If you have just Totes, you have 1 pocket popo inventory tab, if you have just Cheeks, you have 1 tab of pocket popo inventory tab. if you have BOTH Totes and Cheeks, you'll have 2 tabs in the extra inventory, you can access both tabs when having either pet out.
Edited by: Aliila 1 minute ago - Reason: info
(Moving this to Languages. Please create non-English posts in Languages subforum. Thank you!)
If you are experiencing a high ping issue please contact Support and they will walk you through what information they need to collect from you.
We have still investigating why some users experience high ping and others do not. I know this is not the answer you are looking for, but we are working on it and it's not an easy fix.
It's always nice to have people discuss how to improve TERA's political system better. However, it's not a good idea to make personal attacks whose opinions are different from yours. You can all work together and truly contribute to our roleplay server's community. The more power your character has in the political system, the more people will look up to you and judge your actions, good or bad.

I am a disappointed at the high amount and level of personal attacks made in this thread and non-constructive comments like those won't help CH or the general TERA community.

Because you always need more space, Totes is on sale this weekend! From September 27 at 11 a.m. PDT to September 30 at 11 a.m. PDT, grab this inventory pet for 20 percent off.

And next week, watch out for Cheeks, TERA’s second inventory pet. If you own both Totes and Cheeks, you’ll unlock two pocket pet inventory tabs, so now is your best chance to grab Totes on the cheap! (Note that owning two Totes does not double your pocket pet inventory.)

Grab Totes from Valkyon Outfitters and Valkyon Outfitters Online today.
(Moving to Slayer subforum)
(Moving this to Slayer subforum section)
Edited by: Minea 3 minutes ago
Hello OP,

I'm sorry you missed our test event. But as we've announced and explained, this was a test event and we knew not everyone was going to make it, which is always the case for any type of event, whether it's a test event or not. :(

Also please remember that goodbye threads are against the forum rules. Thanks.

Have you been waiting for double drop weekend to come back? Eagerly staring at your computer, just waiting for us to announce it? Well, we’ve got some great news.

This weekend, September 27 at noon to September 30 at noon, wander into any of TERA's dungeons for twice as much loot! How can you say no to that? As an added bonus, alliance vaults are included in this event (but note that Wonderholme, Kelsaik's Raid, X, and XX are not).

Hey guys, thanks for letting us know. We'll change it shortly. :)
Hello everyone,

Our Live Chat Support will have adjusted hours today. The support chat will be unavailable for approximately two hours, from 2:30 p.m. Pacific Time to 4:30 p.m. Pacific Time on Thursday, September 26th.

We will resume our chat support after 4:30 p.m. Pacific Time. Thank you for your patience.
Edited by: Minea 3 minutes ago

Our .Levelup script has finished running, and your new character is waiting for you! Thanks for participating in our event, and we hope you enjoy your free level 58!

If you feel like something went wrong, contact customer support. If you feel like we should make an exception for you, please read this thread before you contact customer support.

If you just realized you have no idea how to be a level 58 character, don't worry! We've covered that, too. Check out our Beginner's Guide to Level 58 to see where you should start.
Hey there Kitanai,

I'm sorry to hear that you missed the deadline and thank you for your feedback. We've been gathering and redirecting the feedback in the official feedback thread pinned above, so I'll redirect this thread there as well. Hope everything goes well with you and good luck with the recovery!
I don't know yet, but we'll update you when we have more information. :)
Minea on 09/25/2013, 05:09 PM
Stock up on strongbox keys, because for five glorious days at the end of this month, every locked strongbox you open (not including locked pocket pet strongboxes) has a chance to become a veritable cornucopia of sweet loot!

Hey there,

We've clarified in our News Post yesterday and updated the forum post as well. Hope this clarifies things!
UPDATE: Looks like servers are going to come up around 9:15am Pacific -- sorry for the delay.
Pinkbunny on 09/26/2013, 08:34 AM - view
After chatting - helping various people in the last few days, I realized that we have many new players on all server. Originating from NA (new accounts) or migrating from EU servers. Entire TeraEU guilds moved to NA using the levelup event. That added to the returning ex-bored players, lured back in by new content, and easily level characters, we might be having some kind of overload.

Even if they patch and maintenance, I wouldn't expect lag to subside up until bored players get bored again and go back to that other game they are coming from.

Have fun in nexus guys, even your chat will be choppy now, not just your fps...

The server lag we are seeing has nothing to do with the influx of players. The server can handle the number of concurrent users. The lag is more than likely somewhere between our connections on the back end or with one of the pieces of hardware. This is what we are checking. Unfortunately when you look through server logs, there is not one called <lag right here> :)

We are continuing to work on it.
For the first issue, this FAQ should resolve the issue (it's generally the clock issue!):


However, for the FFFF:FFFF error the first step is to try repairing your game client with the TERA Launcher. If that doesn't resolve the issue, we need to look for deeper technical causes, so your best bet is to contact the support team directly (be sure to include the EME Diagnostic!): http://support.enmasse.com/tera

You can also troubleshoot that error yourself with the following steps:
Edited by: Harmonia 4 minutes ago
This thread has the information you seek and what to do about it. :)
Closing this horribly derailed thread filled with non-constructive posts with personal attacks.

You are welcome to post your feedback on the event but please do so in the designated pinned thread and remember the forum rules. Thanks.

Stock up on strongbox keys, because for five glorious days at the end of this month, every locked strongbox you open has a chance to become a veritable cornucopia of sweet loot!

Starting immediately after maintenance on Thursday, September 26, each time you open a locked strongbox, you could immediately win 300 master enigmatic scrolls.

The jackpot weekend continues until maintenance on Tuesday, October 1—so get your keyring ready!
AV :)

Just added it to the post
outlawedprod on 09/25/2013, 03:31 PM - view
That link is broken. I'm guessing it's because your forum software gives thread links based on the thread subject instead of a generic ID #

Just updated the link, thanks! :)
Hello Again,

This week we are going to be doing a wonderful run of Saleron's Sky Garden! We are looking to run this with those of you taking advantage of your .Levelup character, so feel free to join up with us or watch.

We will only be running with characters under level 60, so join us on your new level 58! We will be playing on ours :)

We will be live at 3pm Pacific this Friday on our official Twitch.tv channel: http://www.twitch.tv/enmasseentertainment.

See you guys then!

The lag is not related to the levelup event. We are looking into it, and hope to have the root cause isolated before tomorrow's maintenance. TR was restarted with a minor change which should have reduced the lag.

Edited by: Solomon 2 minutes ago
To those of you that didnt get their items and gear we are supplying that now.
Daiyokai on 09/25/2013, 11:18 AM - view
I got my level up and most my items including my name change voucher, but now that I changed my name will it affect me receiving the rest of my items?

You're fine, the item delivery won't be impacted by your character name change. :)

(Let's not derail the thread though. Thanks!)
This thread will help explain the current update and give you more information what you should do in case things didn't work.
TR is back up
We are restarting Tempest Reach. The expected downtime is 15 minutes. This should help with some of the lag. We are still working on isolating the root cause and getting a fix. No ETA on that yet.
TR restart happening now -- should be back up in 10-15 minutes.
If you run out of money for skills/glyphs, please feel free to sell the extra gear you may have. Also it's important to buy the glyphs that you'll actually use and not everything. :)

For folks who are missing items, please see the updated information by Treeshark.

Also you can get back to Island of Dawn by using a Village Atlas, or you can take the Pegasus from Velika!
This issue on our FAQ page seems to be what you're experiencing. Hope this helps, our FAQ pages are a great way to resolve issues you're having. :)
Please send in a Support Ticket, we can take care of it for you.

We do have a backup of ticket processing at the moment though, more information on that is here.
I wanted to take a moment to let you know the current state of affairs for En Masse customer support. We have roughly 1200 contacts (tickets) waiting to be answered. The majority of these are related to the LevelUp event.

We are separating these contacts out from the normal day to day contacts so that they can be addressed. We have four primary buckets that the tickets fall into.

1) “My character was leveled but did not receive all their items.”
We are looking into this and hope to have it solved today. Please see the official thread. There is no need to contact support unless we direct you to do so as we hope to solve this a more efficient way.

2) “I missed the event and want to participate.”
The answer to this question is we are sorry but if you missed the event there is not an exception being made. This was a test event, and we realized when it launched that not everyone would be able to participate. If you contact us, this will be the response given.

3) “I created a character correctly during the event but it was not leveled up.”
There are some people that fall into our exceptions. If you are one of these people, please follow the instructions there. If you meet the criteria and are not scamming (see number 4 below), please wait until we have announced that the scripts are finished. We aren’t done just yet.

4) Scammers
We have people trying to scam support into getting a level 58 or multiple 58s. If we notice that you are associated to other accounts that were given a 58, you will not be given another one. Please don’t try to scam us.

We are getting to these contacts as well, but because of the influx in contacts our wait times are a bit higher. We have GMs working only on these types of contacts.

There are several variables in here. I’d suspect our turnaround time is roughly 3-4 days at this point…so not that great. The team here is working as quickly as possible to answer all questions. Helpful Hint: You do not need to contact us about the status of your ticket. We realize waiting sucks, but we are not ignoring you. It’s just taking us a bit longer to answer everyone.

As always, we appreciate your patience.

TL;DR: Lots of contacts, we are working on them as quickly as possible. See above for how we are addressing them.
Edited by: Solomon 2 minutes ago
Hi Glademast,

Gharn is correct if you open a support ticket for this issue GMs can assist you with getting everything squared away! Please just be sure to specify the character and server :)
Monkjoey on 09/24/2013, 08:08 PM - view
People are to stupid that it's a feedback thread even though it's in the title, they've been babied their whole life and this is the result. You say your opinion and state facts with it they bash you, but if you go with what the crowd thinks they love you. No one has a mind of their own no more and those who have one gets shunned, it's ridiculous. It's like me, people are voting be down because I stated they didn't post that past accounts have to delete their character to participate; which they didn't.

Don't worry, we read all feedback both positive and negative. Don't be afraid to be negative :).

(by negative, i mean constructive posts that give reasons to why something is bad). Treatment and others that have managed to offer such posts in this really ridiculously long thread have done just fine.
I was able to log in without an issue and saw many other players too. This FAQ page may be able to help.
banessa on 09/24/2013, 05:15 PM - view
wow that sucks. and really... it makes sence. who would believe theres an free lvl 58 char event? and the community of tera is really trolling i remember that when i played before. wow...eme u guys really have to do something. This is funny even players that were in game didnt get the event

This was a test event that spread itself. If it was a real event you would have seen news posts, and much more advertising instead of a single forum post.
BigNigDamien on 09/24/2013, 05:08 PM - view
Wait, was is still per household? If it was, whose ever bright idea that was should be flayed -_-(google it).
I have 3 people(I'm one of them) in my house who play. BOTH of them got their 58's, I never received mine. We each did the event at the same time. Explain how that's fair.

Please see the "exceptions" sticky we have up there too.
Here is the idea behind the test event: http://tera-forums.enmasse.com/forums/general-discussion/topics/Level-Up-Test-Event-Limited-Chance-for-a-Free-Level-58-Character-94757

Please direct all feedback to the designated, official feedback thread pinned above: http://tera-forums.enmasse.com/forums/general-discussion/topics/Official-Feedback-thread-for-Level-Up-Test-Event

Also please avoid callouts on the forums. Thanks.
GucciSouljah on 09/24/2013, 04:27 PM - view
I figured it out, i had a character on lake of tears named Defcon, but his name did not end with levelup, and i have a character on Mount tyrannas named Defcon.levelup and you guys leveled the wrong character up.

Well, we did say to only have one .Levelup character, and if you have more than one, we are going to pick one, so it is best that you only have one.
Sorry I haven't responded to this thread sooner :). We've been looking into this ever since the thread started with our Network Ops team as well as Support. The tracert's do help in providing information.

The url "diag.enmasse.com" can be used to troubleshoot latency.
Everyone should have their levels and glyphs by now. Gear and items have been distributed to most everyone, but still not complete yet. We aren't done with a double check yet, we know that there have been people that got missed so don't send tickets yet until we give the all clear. Thanks!
CannonF0dder on 09/24/2013, 04:10 PM - view
I see, that's reassuring for sure, nothing to do but wait lol, and gratz to you. Wouldn't be surprised if I didn't get any of my chars leveled though, especially at this rate. Have they even given an estimated time when they'll stop running the scripts?

CannonF0dder I see your .levelup character at 58.
We're keeping everyone updated and with the information is in this pinned here. :)
Hey guys, the update and information is pinned here. :)
We've been investigating but haven't found a root cause yet.
Edited by: Treeshark 4 minutes ago
This thread is for level up test event exceptions, if you have any direct feedbacks for the test event, please post them here.
Edited by: Aliila 2 minutes ago - Reason: added link.
I'm afraid not, sorry. :( NA TERA is published by En Masse, whereas EU TERA is published by GameForge.
@snip4rd0wn, I did say continually creating many posts within a short period of time is considered spamming. You've already given us your feedback and we appreciate it, so let's leave it at that unless you have other feedback on other topic in another thread.

@everyone else, Remember to keep your posts respectful to everyone please. If you see an inappropriate comment, report it instead of replying to it. Please don't derail this thread.

If you are not going to make a constructive contribution to the topic of this thread, move on please. Last warning.
Hello there,

We've been requesting people to direct their .Levelup event-related feedback to the designated and pinned official feedback thread above. For example, you can see my profile and see how frequently I've done so.
This is not an immediate process as the script runs. Please hang in there.

Treeshark's update:

9:45am PDT - People that have gotten their characters leveled up yesterday will be getting their gear and items today if they haven't received it already. There are still characters that we haven't gotten around to giving *anything* to yet, so please be patient! We are now a little over the halfway mark.

Please see the update thread pinned above for more information.
AsumaSensei on 09/24/2013, 12:18 PM - view
Well, will exceptions be made if a GM passed the information that the event would go on till Monday? I believe it should, the GM was on Island of Dawn (right where you first spawn at the game) and I asked him personally - and not only me, but plenty of people were there too when he answered it was still on, and I could still make a character and be eligible for the event...

If this occurred it is unfortunate and will be addressed with that specific GM. The answer ,however; is still the same. If you did not create a character during the event time frame then you are not eligible for the level 58 character.
(Let's remember to make civil and respectful posts for everyone and keep the thread on topic. Also if you've said your piece, please don't repeatedly post in a short time. This is usually considered as spam. Thanks!)
It just means parcels have not arrived yet, so please be patient until the script is completed.
If your character was just leveled up recently, you maybe need to check your parcel. Newly leveled up characters have an emerald sent to them in their parcel along with other items. Emerald can be sold to a merchant for 1000g.

You will not be able to see your glyph tab in your skill book or any of your glyph points until you have learned a glyph. Please visit a glyphmaster to buy at least 1 glyph first.
Confirming TR is up and available. :)
Redirecting to: http://tera-forums.enmasse.com/forums/general-discussion/topics/Is-Tempest-Reach-down
We know that some people may have got only bits and parts of stuff. We have multiple scripts going at once so you may get some stuff before others. At the end we'll run through and make sure everyone has what they need. Please wait till then to contact Support :).
Yes, we're restarting it, it will be back up very soon!
Knoxxer answered OP's question. Let's direct our comments and feedback to the designated pinned thread above. Thanks.
Hi BamDam,

Are you crashing with a specific error, or just getting stuck on the loading screen? My first recommendation is to try repairing the game client through the TERA Launcher. That will fix any corrupt game files that might be causing the problem.

If this is not the case, please contact our support team for assistance. Be sure to include your character and server name and a GM can assist you!
Yamaxanadu on 09/24/2013, 10:43 AM - view
Wait so is it .levelup or .Levelup? Or is it even case sensitive?

It's .Levelup, when you create the name, even if you put in .levelup, the system will auto capitalize the first L for you.
We hope to take what we learn from this test event and apply it to future events and promotions. So far things are going well so I expect we will do something similar in the future but we have nothing specific to announce at this time.
Awesome tips OP.
In the announcement thread, Treeshark said the following:

"The world of TERA is a big place — and we want you and your friends to experience as much of it as possible. That’s why we're offering a free, permanent level 58 character for all new and existing accounts. The Level Up Test Event offers a great chance to bring a new or experienced MMO friend into TERA so you can group up and start adventuring together immediately. It’s also a great opportunity to try your hand at a new class without having to start from scratch.

This event is for a limited time only. If the test is successful, we will use the feedback to further improve your TERA experience going forward."

This was a test event and so was not announced in most mediums we usually communicate in, I'm sorry you missed it. :( For other questions and feedback, please direct them to the designated, official feedback thread pinned above. Thanks!
(Please remember that this is the TERA forums. Moving this to Off-Topic since the focus is not TERA.)
The .Levelup test event is a test and is a good opportunity for friends and family to join you in TERA who haven't had the chance due to real life time constraints and level differences, etc. It is also a great way to try a class that you've always wanted to but haven't had the time, for example if you were a priest wanting to see how a mystic played differently.

Please direct your feedback and questions to the designated, official feedback thread pinned above. Also a reminder on forum rules on goodbye posts. Thanks!
Customer Support has received several contacts from players asking if they can have an exception to participate in the LevelUp event. In an effort to be as transparent as possible, we would like to clarify when an exception will be made and when it will not.

As a reminder the event started on Thursday, September 19th at 10AM Pacific, and ended on Sunday, and ended on Sunday, September 22nd at 11:59 Pacific.

Exceptions will not be made if...
-You created your levelup character after the event ended on Sunday at 11:59 Pacific. This is the most frequent question, and no exceptions are being made here. Please note the timezone.

-You want to change appearance, race, class, servers, etc. Your original selection is final.

Exceptions will be made by support for the following
- I created my character during the levelup event but spelled levelup incorrectly. It needs to be a clear attempt at .levelup. If you misspelled .levelup as Foo.FireUp you will be denied.

- I created a LevelUp character during the event time frame, but deleted it and did not receive the level up. This only applies to characters that we verify were created during the time frame, and did not receive the levelup. If you contact us because you are not happy with your appearance, race, class, or server, and want to re-create it we will not make an exception.

- Multiple people in household created .levelup characters during the event time, but only one received the LevelUp character.

When should you contact support if you fall into an exception
For exceptions 1 and 2 above please contact support immediately. For exception 3 please wait until we announce the script has been completed.

We are working as quickly as possible to answer everyone’s question, but there could be 2-3 day delay before we get to you. We apologize in advance for any extended delays.
Edited by: Solomon 4 minutes ago
Hey everyone.

We're still chugging away at it here, but in an effort to get everyone up at the level faster, this is what we're going to do. We are going to prioritize the following so that everyone gets these first
* Level 58
* Placed in Velika
* 1000 gold for skills
* Glyph points

Your gear, name change voucher, and mount will arrive later, most likely tomorrow or the next day. At least this way you can go ahead and get skilled up, glyphed up, and those of you who are just doing this with an alt can go ahead and start doing what you want. You will still end up receiving the items in parcel eventually no matter what.
Lisyushka on 09/23/2013, 09:57 PM - view
In game chat I received a message stating that my character was level 58, but my character has remained level 5!

You will not receive any in-game chat notifications of this.
Trujllo20 on 09/23/2013, 09:27 PM - view
Is it true that they ended the event? i mean like they cancelled it?

Uhh. The forums would be quite the uproar if we did!

It's just not instant. The 58's are rolling out as we speak.
McWeed on 09/23/2013, 07:53 PM - view
you seriously didnt give people enough gold to actually get all of their spells?

There's more than enough to buy all the skills. It's more about "how much other stuff do you really want to buy" :)

Here's a helpful post from the community with extra details :) Thank you lukousaurus.
ChineseDevil on 09/23/2013, 06:48 PM - view
put 5k on my .Levelup character. Get turned to level 58, gold becomes 1k. Good deal, lost 4k to become level 58 wtf man.

When you turn 58 doesn't mean the script is done. Contact CS and they'll fix you up. It's done when you get the gold.
What kritzeh said! The forum staff aren't GM's and unfortunately we aren't really equipped to handle things like this. :(
“I’ve got my level 58 character, but what do I do now?”

Collect your new gear from the parcel post.
- Talk to a banker in any major city or town to access your parcel post.
- Any parcel not picked up after four weeks will be deleted.
- Right click on gears to equip them, and right click on skill books to learn them.

Buy your skills.
- You should have noticed you have no skills in your skill book. Visit a skill trainer to purchase your skills. You can find them in major cities and towns.
- Be smart with your gold when purchasing skills. Caster classes generally spend more on skills. Do you really need to buy that PvP skill right now if you're on a PvE server with no plans to PvP soon?

Set up your glyphs.
- All your glyph points are available, but you've learned no glyphs. Visit a glyphmaster in one of the major cities to get started.
- You won't need to buy every glyph, since you can’t use them all at once. Not sure how glyphs work? Here’s a simple guide.

Got cash to burn? You can buy a few more things.
- Accessories: Visit a trade broker to purchase some accessories.
- Crystals: Visit the trade broker or a crystal merchant to purchase crystals for your gear.
- Expand your inventory.

If you run out of money...
- Visit a merchant and sell the extra gear you received for gold.
- Go outside and start killing monsters!

Make new friends!
- Adventuring with friends is always better than going it alone. There are many guilds in the world of TERA, or you can join a system-made guild.
- Go to Social Menu > Guild > Guilds on Server to see a list of guilds. Guilds with green names are system-made guilds. Joining a system-made guild also associates you with an alliance.
- Looking for Group (/lfg) and Global (/c) chat channels are great ways to talk to other players. You can also talk to specific players using whispers (/w playername).

“Where should I go to start the action combat?”

As a level 58, there are many areas you can go to start your journey to the top. We suggest you start in an area slightly lower than 58 so you can learn about your new character. Reach these different areas by talking to a flight master.

Luckily, the summer festival is going on right now! It is a good source of experience and a great chance to check out the fun side of TERA. NPCs in major cities teleport you to the festival—they're the ones on the floating carpets.

Southern Arun—Major City: Velika
- Serpentis Isle (Summer Festival—Beach Party)

Norther Shara—Major City: Kaiator
- Sylvanoth—Scythera Fae (57+), Dragonfall (51–53)
- Lorcada (57+)
- Helkan District (58+)
- Val Tirkai (58+)
- Val Kaeli (58+)

Southern Shara—Major City: Allemantheia
- Val Elenium (54+)
- Veritas District (58) (Summer Festival—Festival of the Sun. You can get a cool toy tank to play with.)

- Story quests are a great way to immerse yourself in the lore of TERA. You can find your story quests in the Story Quests tab of your quest log. Story quests for the first area—Island of Dawn—will need to be collected on the island.
- You can find the quest objectives by clicking the hyperlink in the quest log. The objective displays in a pop-up map.

- You can queue for dungeons with Instance Matching, found at the bottom of the radar map.
- With the base level 58 gear (without accessories), Saleron’s Sky Garden (53–58) is the only available dungeon.

- Want to try your hand at PvP? Corsairs' Stronghold is a battleground available to all players level 30 and above.
- You can queue for battlegrounds with Battleground Matching, found next to the radar map.

Check out all our available game guides to learn more about the world of TERA.
If you see any inappropriate action in-game or on the forums, please report! We'll review and take appropriate action. Even if you don't have the exact quote, giving us as much information as you can (such as the player's name and approximate time) will be the key. Thanks!
Please contact our Support Team. The En Masse staff who frequent the forums aren't equipped to help with these types of issues. Thanks.
natsukirei on 09/23/2013, 05:01 PM - view
i got a bunch of mail, but i havn't been leveled yet, also a friend of mine got teleported to valika, got his mail, but not level 58

so were both curious wat the heck

You guys are fine. :)

Minea on 09/23/2013, 05:02 PM
It's not when the account is created or character is created, etc. It will happen when the script hits your character. Please be patient and it will get to you. :)

You may get your items/mail and level separately. This is fine. This isn't an immediate procedure.

You do not have to be online. In fact, if you are online as the .Levelup character when the script processes your character, you will be kicked offline.
It's not when the account is created or character is created, etc. It will happen when the script hits your character. Please be patient and it will get to you. :)

You may get your items/mail and level separately. This is fine. This isn't an immediate procedure.

You do not have to be online. In fact, if you are online as the .Levelup character when the script processes your character, you will be kicked offline.
Let's consolidate all related questions and feedback to the pinned thread above. The information is updated by us so that it's easy to keep track. Please don't create new threads. Thanks!
(Seriously, guys and girls. :(

If you see something inappropriate, report it instead of replying to it. Thanks.)
Kultra on 09/23/2013, 10:49 AM - view
Take it up with support, they will be doing the level up for the whole week, so I don't think they will have an issue adding you to the back of the pile.

The eligible .Levelup characters had to be created between the designated time: 10 a.m. Thursday 9/19 and 11:59 p.m. Sunday 9/22. Sorry.
Hey Everyone!

The number of applicants to our test event FAR exceeded even our best expectations (almost 5 times more!). Because of this, preparation is taking a bit longer than we thought. As of right now, our goal is to get everyone leveled up by the end of this week. I'll update this post as much as possible to keep you all informed.

Thanks for your patience!
Edited by: Treeshark 3 minutes ago - Reason: grammar
Hey all!

This week's scheduled maintenance is at 7 a.m. Pacific Time on Thursday. Instead of the regular maintenance on Tuesday, we will have a maintenance from 7 a.m. - 9 a.m. Pacific Time on Thursday, September 26.

All servers will be unavailable from 7:00 a.m. Pacific Time to 9:00.a.m. Pacific Time on Thursday, September 26:

  • Mount Tyrannas - PvP
  • Lake of Tears - PvP
  • Tempest Reach - PvE
  • Ascension Valley - PvE
  • Celestial Hills - RP PvE
  • Valley of Titans - PvP

This change is only for this week.

For real-time server status, please refer to the Server Status page. Thanks for your patience!
Edited by: Minea 2 minutes ago
Does the message say "Applying Patch"? If so, the steps in this FAQ should work:


The final step (with the .version files) is the most consistent and easiest way to resolve this issue, so give that a try!

If that does not resolve the problem, please contact our support team directly. If you include a screenshot of the error and your EME diagnostic file it will assist them in resolving the issue for you!
Let's keep the questions and feedback to the .Levelup event in the designated and pinned official thread above. Most of the answers to the questions are included in our FAQ page and the announcement. Thanks!
Hey all,

Thank you for your constructive and well-written feedback. We'll make sure to read through and add to our feedback for the event.

In the future though, we would appreciate it if you could use the official feedback thread pinned above. It makes it a lot easier for everyone to track the feedback. Thanks!
As we've announced and clarified multiple times (including in our FAQ page) in this thread, only characters created between 10 a.m. last Thursday Pacific Time and 11:59 p.m. Sunday Pacific Time (= yesterday) will be eligible for the .Levelup test event.

We have not started to run the script yet, and it will take a while to complete the script as well. We'll share more information on this in a little bit! :)
FaceKarma on 09/23/2013, 08:20 AM - view
Do we get our 58 during the script or after the script is done?

When the script starts the process will begin immediately, but the script only handles one character at a time. So the first person in line will happen very quickly, but if you are the thousandth person in line you will take some time. Because of this there is no need to contact us saying "I didn't get my character leveled" until the script is complete.
Edited by: Solomon less than a minute ago
Bufudyne on 09/23/2013, 08:04 AM - view
Thanks for the heads up, so you think the script will take more than 24 hours?

We are still trying to determine the time frame.
Just FYI. We will start running the script sometime on Monday, and the cut off is still tonight, in about 50 minutes.

There will be another sticky to update on when we start and the estimated time it will take. I will also update when we finish.
Winter holiday-related item aren't here yet, we'll be sure to share more information when we have more. :)

We're still ten days away from October though. xD
I see. Sorry about that. Looks like the item itself has something misconfigured. We'll poke at it and get it fixed.

Thanks for the extra info!
Interesting. We'll take a look. In the meantime, do you have the same issue if you try to buy it in-game?
The new one will be the one that counts. So you can change your mind all you want until the cut off time.

Here's the FAQ if you have any other questions :)
Beyak on 09/20/2013, 04:20 PM - view
Error. try again later. Error:code:exception.internal.pricetype.not.available

@Beyak, any chance you could let us know which browser version you're using? We saw this once on a development version of Google Chrome and we're curious if it's isolated to that or if it's happening in other versions of Chrome (or other browsers).
Hi WickedRabies,

Don't worry, there is a simple solution that should resolve this problem! Please try the last step on this FAQ:


If that does not work, please give the rest of the steps a try as well!
Hi Belgrath,

You can try the steps in this FAQ as well:


If the trouble continues, though, be sure to contact our support team for troubleshooting assistance, we're glad to help!
Aergis on 09/20/2013, 12:14 PM - view
Well i tried to create a character named "Elyrea.Levelup" but it didn't accept it :/

The name may be too long. We have restrictions on length, and the ".levelup" part doesn't help. Just choose a nice short temporary name and after the event you can use the provided name change voucher to be something more permanent. :)
Aergis on 09/20/2013, 12:05 PM - view
I have the same problem and i have tried multiple times with the same error :(

The ".Levelup" part needs to be ADDED to the end of your name. It won't accept just ".Levelup". For example, the name "Aergis.Levelup" is valid.
PorcelainGrin on 09/20/2013, 11:30 AM - view
Curious, but will leveling the character that was made in the time span prevent it from being 58 on Monday.
Cause i like to mess around with the classes before deciding which i actually like.
My Archer is lvl 3. would i have to remake her?

Nope. You can do whatever you want to the character you want leveled up. I would recommend deleting any extra ".Levelup" characters that you made and only have the one character you really want leveled up by Monday though..
Your post and the avatar together are coo-worthy!

I think there used to be a guild with folks who were over 30 on Tempest Reach before, but you're always welcome to create a new guild of your own. :)
OriCross on 09/20/2013, 11:02 AM - view
I just made a name with a bunch of random words and it worked, thats really odd :/

But I take it I have to re-finish the tutorial area on this new character to get everything now?

You don't have the re-finish the island of dawn.
Vinterchaos on 09/20/2013, 10:53 AM - view
Are you saying I'd have to share my login with her for her to play ?

I logged in my account info from beta and a box came up that made me select between the two.

Select your beta account and you should be fine.
Swiftwinter on 09/20/2013, 10:52 AM - view
I made my .Levelup character then decided I didn't like how she looked so I deleted it and remade it. It's still going to work, right?

Yes. You can change your mind as many times as you want before Sunday at 11:59pm Pacific time. Make sure to delete all the other .Levelup characters you may have made so we don't choose the wrong one by accident.
Ooo, that was my first MMO. :)

Welcome to TERA!
Vinterchaos on 09/20/2013, 10:42 AM - view
So I'm new, I wanna play.. my wife would be new, she wants to play. We can't both get a 58 ?

Also, I tried making a character.Levelup and it wouldn't let me press OK for the name selection.

It also made me choose between TERA and TERA 2 when I first logged in ? (I was in beta)

If you were in beta, use your beta account and let your wife use your new account (TERA 2).

I don't know why it wouldn't let you press OK, The ".Levelup" portion does take up character space in the name, so the name you are choosing may be too long overall initially. I wouldn't be too concerned about a name right now since you will be renaming it after the event anyway. Well, you don't HAVE to rename your character, but you have a free name change voucher so we figure you will :).
pandapples on 09/20/2013, 10:28 AM - view
I'm trying to get friends who live in college dorms to play; will they have any trouble given that they're roommates?

They should have no trouble.
XValkyrie on 09/20/2013, 09:53 AM - view
I just hope EME is prepare for the Nonstop, Gold Selling Advertisement, this event will bring, so far EME has done an excellent job on this issue the plagues F2P game, heck I'll say even better than some P2P games. this event will bring hundredths/maybe thousands of gold seller ads. that easy bypass the level 19 restriction.

We are definitely on watch for this and will ban all sellers as we see and hear them.
After the period in the character name, the next letter is always capitalized automatically. :)
Hello there. All of our servers are up currently but here is a FAQ page on the topic. Hope this helps!
Heruvim on 09/20/2013, 07:14 AM - view
Hello everyone i'm a bit confused so i'd like to ask something

I'm a new player on NA , i've been playing before on EU

i've got account before 9/19/2013
I've got only one charcter, level 24, will i be able to get level 58 on it?or if i create new char, will i be able to get the costume pieces that i have on my current char on the new one?

All you have to do is create a new character that has a named end with .levelup. Make sure you create this character in your NA game client using the NA account. That is all. This has nothing to do with the EU game client or EU account.

Darrien on 09/20/2013, 08:56 AM
Tried to create a character 4 times. When I'm done putting in the name, I click OK, doesn't seem to do anything and does not let me click finish then disconnects me from Tera.

How long are you taking when creating characters, if you take too long the client thinks you are inactive and disconnects you from the server. Make a simple name that ends with .levelup and worry about changing to a new name after the event.
Edited by: Aliila 2 minutes ago
Please keep the questions and feedback in the designated thread pinned above to avoid duplicate threads. Thanks.
Hello guys and girls, thank you for answering new folks' questions. I melt inside when our community is so helpful. =^_^=

@Zanameth, Thank you for sharing your constructive feedback! Like we said, we are conducting this as a test and we think giving a chance to our players to invite family and friends who would like to play with our players without level gap, etc. (in case they were very busy with real life situations before, etc.) For these reasons we opted to keep it small. Also you are more than welcome to let us know what types of events you'd like to see at any time! We are a small startup with around 50 people though (including all everyone in all departments such as the CEO, HR, etc.) but we will do our best to improve. We've actually done quite a few giveaways on our social channels and have done simple contests such as screenshot contests that don't require video editing skills, etc., so please keep an eye out for those as well.

@xXJAJAXx, As iNeedmoney said, it doesn't matter what level your character is as long as the character is created between the designated time (10 a.m. PST today and 11:59 p.m. PST on Sunday) with the correct .Levelup name ending.
Redirecting to the designated, pinned thread above. Thanks!
Please keep the comments and feedback in the designated, pinned thread above. Thanks!
Lagging on 09/19/2013, 03:39 PM - view
Im a bit confused.. I made a new mystic CHARACTER! and i just named changed it to "Guap.Levelup" will that still be able to get to 58? from 15? or you cant name change the character.. like as in do i need to make a new one? with a START off name ending in ".Levelup"?

• New characters created between Thursday, September 19 at 10 a.m. PST and Sunday, September 22 at 11:59 p.m. PST will be eligible for this event.
Hi SangueNoOlho,

Are you sure it started over and wasn't checking the files for progress? Sometimes this process can take a while. Whenever your PC shuts down while you're downloading you run the risk of corrupted game files, so it's possible that you will need to re-download a few files as well as finish the remaining portion of the download.

It's also possible that you have more than one TERA game installation on your computer. Our streaming installer and the traditional launcher do not use the same file location, so it's possible you started up the wrong one.
@wade001, This is because we updated the thread, let us edit the first post to reflect the correct link. Thanks. It's also the thread right under this. :)
LOLUS on 09/19/2013, 02:38 PM - view
This is a great event and changing the rules for 1 elegible char per acc that is older than the event is awesome, me and my brother play together, and lvling up a healer is so painfull that we almost giveup.

Well i hav a question, i created a mystic today with "name.Levelup", if i change my mind and want another class or race??? can i delet her and make another char elegible for the event?

If you change your mind, simply delete the existing one and make a new one :) You can change your mind all you want, just make sure to make your final decision before Sunday 11:59pm.
Although other posters have valid points, I am hoping our community will voice their concerns in a more friendly manner to a newcomer in the future.

Other than that, welcome to TERA, Chief! :)
Please keep all related feedback in the designated, pinned thread on top. Thanks.

(Also personal attacks are not allowed on the official TERA forums. Please remember the rules.)
Edited by: Minea 2 minutes ago
ATTN: For those worried about multi TERA account households, the restrictions have been updated. (see original post) If your account was created before this morning at 10am Pacific, it will be eligible for 1 ".Levelup" character per game account. This should more than suffice to those that would like to play together.

For accounts made after that date, we will still apply the previous rule. If you have an existing account, and would like have another house mate sign up another account, that is another edge case that we'll review individually. Please wait until after the script is finished on Monday to send any tickets into Customer Support about this.
Please keep all related questions and feedback in the designated pinned thread above. Thanks.

(And no worries. We've clarified multiple times in the feedback thread that if you request our Support Team, we'll work something out to make an exception so that legitimate players don't miss out.)
Let's consolidate all related questions and feedback in the designated thread pinned up top. Thanks. :)
Unfortunately we didn't have the smart boxes for the steampunk weapons. We prefer smart boxes as well so we'll try to get them whenever we can.
NikoJimz on 09/19/2013, 01:39 PM - view
Can I get an answer to this, big TShark?

Sadly we will not be supporting this.
darkxchaos on 09/19/2013, 01:03 PM - view
I am wondering if you can create one char, get him to lvl 58 and try him out. Then can you delete him and make another different char who is also lvl 58?

Nope. This is a one time thing.

I'm wondering if its ok to help a friend create a char on her account for this event or if that would count as an entry on mine. Mostly asking because my friend is stuck without internet for a while but would like to participate and I'm wondering if that might affect me getting a level 58 as well.

Just a bit more details, we both have separate accounts and different locations both created a long time back.

This is a bit tricky and honestly I'm unsure. Worst case is that you do this and you send in a ticket and explain your situation if it doesn't work.

Heya, This maybe a dumb question but i am wondering if the Event started now OR its starts on Monday? Since i created a character with the correct name, BUT i have no idea what to do.

Your characters must be created between now and sunday at 11:59pm Pacific time. On Monday we will run a script to level up characters. So technically, the event has begun, but you won't see results until sometime Monday at the earliest.
brule on 09/19/2013, 12:39 PM - view
When would be the best time to send this request to CS. Before or after the script runs?

Wait until after the script is run to send the request to CS.

The steampunk gear you’ve been waiting for has finally arrived! Starting today, Thursday, September 19, you can purchase steampunk costumes and weapon skins from Valkyon Outfitters and Valkyon Outfitters Online.

You can also purchase and unlock a steamer wardrobe for a chance to win dyeable versions of the steampunk costumes or try out one of our steamer trunks—one for each class—containing “steam-powered” weapon skin variants!

Both kinds of loot box give you a chance to win the rare gas mask accessory for your hair slot, to put the finishing touches on that “mad scientist” look!

Throw the switches! Release the main valve! And unleash your inner steampunk!
Heya Rex,

Let's keep the feedback in the official feedback thread that's been pinned above. Thanks. :)
Redirecting all feedback to the pinned thread up on top: http://tera-forums.enmasse.com/forums/general-discussion/topics/Official-Feedback-thread-for-Level-Up-Test-Event

In the announcement thread:

• We will only allow one free level up per household.

- If you try and make multiple characters on your account or on multiple accounts, only the first created will become level 58.
There is no system that will protect the name if you choose to rename your character. However, also note that this does NOT apply to characters made before 9/19/2013 at 10:00am Pacific time. even if you renamed it.
I'd say the warrior has the most fast and dynamic attack style out of all TERA classes. For some folks LOVE it and for some it's too fast (only because I'm a bit uncoordinated ahaha ;_;), so be sure to try out as many classes you want to find your perfect fit. :)
Edited by: Minea 3 minutes ago - Reason: has.. not is..
Asunai on 09/19/2013, 10:22 AM - view
One per account would be more fair, Treeshark...and it looks like I'm not the only one who thinks this.
Both my husband &amp; I play as well, and we are still fairly new players, we don't even have a 60 yet...
I seriously doubt making it 1 per account is going to make people not invite their friends.

I would go ahead and make the character's you want to get leveled up. I'll see what can be done about existing accounts but no promises yet.
Asunai on 09/19/2013, 10:13 AM - view
I don't think it should be based on household....because that's not really fair. There are two people in mine who play Tera &amp; we play it together. There's no point in me getting a 58 if he doesn't get one...

I think the more reasonable way to do it is by account age...
The account has to have been created BEFORE this event for it to qualify. Or, if there are two accounts per IP (which I'm assuming is how you are doing this), then both the accounts would have had to been made before the event.

That way nobody is cheating the system.

This is a reasonable request, however we also want you to be able to get your friends in to play and they will probably need new accounts as well. The system is a bit more complicated than just IP, but you are correct that households with more than one TERA player will not get this benefit. Overall we would rather have you write to CS and ask for an exception to the rule after the fact than to open it up to people trying to cheat the system.
In regards to the original thread located here:

Please leave feedback in this thread :).
The world of TERA is a big place — and we want you and your friends to experience as much of it as possible. That’s why we're offering a free, permanent level 58 character for all new and existing accounts. The Level Up Test Event offers a great chance to bring a new or experienced MMO friend into TERA so you can group up and start adventuring together immediately. It’s also a great opportunity to try your hand at a new class without having to start from scratch.

This event is for a limited time only. If the test is successful, we will use the feedback to further improve your TERA experience going forward.

Here are the guidelines on getting your level 58:

Only new characters created between Thursday, September 19 at 10 a.m. PST and Sunday, September 22 at 11:59 p.m. PST will be eligible for this event.

You must create a race and class of your choosing and assign a name ending in ".Levelup"

-Correct: Treeshark.Levelup, Tocker.Levelup, Goose.Levelup, Duck.Chicken.Levelup
-Incorrect: Levelup.hammer, Level.Up.Me, Please.Levelup.Mychar, Treeshark.Lvlup
- Characters without “.Levelup” at the end will be ignored, so please double check your spelling and don't forget the dot!

We will only allow one free level up per household.

- If you try and make multiple characters on your account or on multiple accounts, only the first created will become level 58.

Starting Monday, September 23, we will run a script that levels up eligible characters.

- We will update here when the script starts, and when it completes.
- If you're on the character when the script starts, you will be disconnected. Things will process just fine.
- If you're on another character, you won't be affected.
- We hope to complete the script within 24 hours, but that depends greatly on the number of participants in the test.

Characters will provided with:

- Level 58
- 1 Name change voucher (non-tradable)
- 1 beginner mount.
- T11 soulbound gear for all classes (feel free to use the extra as fodder)
- All items will be sent to parcel
- All story quests (available, but incomplete)

While we are taking measures to ensure that the Level Up Test Event runs smoothly, we want to remind you that this is a test, which may result in technical issues or delays. Expect updates to this thread regarding such matters as well as announcements when we start and finish the script. If all goes as planned, all participants can look forward to a brand new level 58 character to adventure with in the world of TERA.
If you have questions or feedback on our Support, please let us know through a ticket. We're all humans and we can make a mistake too, so we'll review what happened and try to resolve the issue as best as we can. Thanks.
Hi Sp00s,

I see you are currently working with a GM to resolve this issue and are on the right path. Hang in there!

I just want to clarify for anyone else who has the same issue that the response Sp00s received is not correct, and this is something a GM can assist with. If you are having the same issue, please review this FAQ:


In the end, you may need to contact our support team for assistance, but there are some steps you can take to resolve the issue yourself as well.
Hi guys,

You should not need to reinstall the game. Just give the launcher another chance to run, and if you still have this issue follow the steps in this FAQ:


It's also always possible that this error is being caused by an actual memory issue, and our support team is happy to assist you with troubleshooting it if the FAQ steps do not work.
Hi Darkjungle,

This may sound crazy, but can you try right clicking the TERA-Launcher.exe and running it as an administrator? Sometimes the "not enough disk space" error is a bit of a red herring and this is the real culprit!

If you know that you have enough disk space available that's absolutely my first recommendation for troubleshooting. If running as admin doesn't resolve the issue, can you contact our support team directly for assistance? They'll be able to perform a much more in-depth review of the issue for you: http://support.enmasse.com/tera
Hi guys,

If you're stuck at applying patch like that, then you probably need to remove your launcher.version files and EN.version files. When you run the launcher again, it should download the correct files and update. The steps for that can be found here:


If that doesn't resolve the issue, let us know.
Hi SoulBlazw,

I see a GM has already resolved this issue, but I just wanted to make sure anyone else who is stuck on a story quest knows what to do.

If you get stuck on a story quest, please contact our support team and be sure to specify what character, server, and quest you are stuck on. A GM will be able to assist you!

Can you try another web browser? This has been working for players who encounter the "1 error" problem when trying to log in. Let us know right away if it does not allow you to log in!
Hi Cravey,

Are you still unable to log in to your character? Does your screen just get "stuck" at 5%, or does it crash while loading?

We do our best to process all of our Support Tickets but unfortunately we can't meet the expectation of our players sometimes. Our current response time is around a day, and we'll always continue trying to decrease the turnaround time. The En Masse staff who frequent the forums are not Support Specialists though, and our Support Team responds through the designated means of support communication which is through our Support tickets or Live Chat (unless there is an issue that prevents this, of course).

I'm glad our Support Team has resolved the issue and I'll close the thread now. Also please remember to keep all of your posts civil and respectful. Thanks.
I've seen a few other people with the issue and resetting the dungeon solved the problem. It is an inconvenience but that's the current work around.

So you've played through your favorite new dungeon a few times, and now that you have it down, you've been waiting for a way to share your knowledge with the world.

If that's you, you'll love our new contest. Send us an instructional walkthrough video for one of our four new dungeons (Wonderholme, Channelworks, Kezzel's Gorge, or Shattered Fleet), and you could win a video card and some of our new steampunk gear!

Submit your video by 11:59 p.m. PDT on October 6.


One winner will be selected for each of the new dungeons included in the Dungeon Assault update. The winner will receive one (1) AMD Radeon 6870, a steampunk costume, and a steampunk hat.


1. Create an instructional video on one of the 4 dungeons released in the Dungeon Assault update.
2. 720p or better quality required for the submission.
3. Your video must be no longer than 45 minutes in duration.
4. Include only TERA music in your submission. Any video using copyrighted music will not be eligible for this contest.
5. Upload your video to YouTube.
6. The title of the video should include the name of the dungeon.
7. In the description of the video, please put in your character and server name.
8. Submit your entry by e-mailing community@enmasse.com with the title “Dungeon Assault Video Walkthrough Entry.”
9. This contest is for players in North America only, excluding North Dakota, Vermont, Connecticut, Maryland, and Quebec.
10. All standard En Masse Entertainment contest rules apply.
11. All submissions will be judged by a panel of En Masse employees. They will be judged on their instructional value and overall quality.

Some tips to increase your odds of winning:

• While you can show the entire dungeon, it’s best to show only moments that are interesting or important in some way.
• Provide commentary in your video. Hearing you describe what's happening goes a long way.
• Use a quality microphone. Static or echoing is very distracting and ultimately decreases the quality of the video.

Time's passing you by, so grab that group and head to your dungeon of choice!
Looks like you guys had a really great spot for the summer festival! Love the waves at the beach. :)

(Maybe the image links are for resized images?)
Hello Mina,

We have some FAQ pages that may help with the issue (especially the bottom half). But I'd say definitely try other browsers. Hope it helps!
Actually we had Knoxxer, WallyPark and I roleplay on CH before with a plot and everything! :)

And yes, Mr. Tonka says he'll be on CH!
You can get materials to make new tanks by completing the daily quests at the Festival of the Sun. There are 3 pieces, 1 from each daily quest. Then you buy a toy kit from one of the NPC there to assemble your toy tank.
Hey guys,

This Friday I'm going to dust off my RP skills and check out the awesome "End of Summer" event. I will be doing my very best at going through this stuff in a classical RP style, reading the dialog aloud and more!

I am not a very good RPer, so come watch me do my best and screw up everything (as per usual).

We will be live at 3pm Pacific this Friday on our official Twitch.tv channel: http://www.twitch.tv/enmasseentertainment.

(Hey all. Thanks for keeping this in-depth thread mostly constructive. Let's remember we're all here to better TERA and our community and chill a little bit. Thanks. :) )
To clarify what will happen if you are caught kill feeding, or we determine that you were kill feeding.

  • Your killing spree credits will be zeroed out.
  • Your ranking will be removed
  • Items you purchased with your credits will be removed from your character
  • Additional actions such as suspensions could also be applied to your account
  • To clarify what will happen if you are caught kill feeding, or we determine that you were kill feeding.

  • Your killing spree credits will be zeroed out.
  • Your ranking will be removed
  • Items you purchased with your credits will be removed from your character
  • Additional actions such as suspensions could also be applied to your account
  • Edited by: Solomon 3 minutes ago
    Your forum suspension was due to repeated personal attacks. That is against the forum rules. :(

    Also please note that creating/using an alternate forum account or discussing moderation action is against the rules as well. If you have any questions on moderation, please PM me after the suspension duration or contact our Support Team to reach me. Thanks.
    Crotch monkeys aside, I don't know which chest piece you're referring to. Could help.
    It's only Tuesday... there's more than half of a week left...
    Hi Araina,

    Welcome back to TERA! Can you try the steps listed in this FAQ? They are very good at resolving this issue and getting your game client up to date:


    If they don't resolve the issue, please contact our support team and they'll gladly look into the issue for you!

    Sounds like you might be using the wrong email address, one that does not have a copy of TERA or any characters. You can't use a serial code that was previously used to activate a copy of TERA, so you'll need to work with a GM through your support ticket to recover the correct game account with your characters.


    Only a player can delete a character, a GM cannot do this. If you have more characters on your account than you are able to access (such as after the server merges) you'll be prompted to delete them before logging in until you reach the number of characters you are able to access on your account. If you purchase an additional character slot, a GM can assist you with restoring the third character to your account! :)
    Hi Nitemaredan,

    Thanks for letting us know this new instance is causing trouble, is there anything more specific you can tell me about the elements that are difficult to differentiate? If you can add some screenshots or examples, that would be really helpful. I can't make any promises about changes, but this is exactly the type of feedback we want to make sure gets to the game developers. Any additional information you can provide would be appreciated!
    We are investigating this issue right now. Thank you for letting us know.
    We made a mistake with the Wonderholme achievement, we're sorry about that. :( We'll try harder to get the correct information out next time but we won't be reverting the achievements back.

    As for the body part sliders, they work in our latest build, but we still haven't made a decision on how they will become available in game. When we do decide, however, we will be sure to let you know.

    TERA is proud to present two exciting new events for the end of summer:

    Festival of the Sun
    Journey to Balder’s Refuge and help the Consos Clan get their temple back in order:

    Fight off the Monsters
    From sloths to ghilliedhus to snakes, your first trip through the festival’s quest line finds you winding your way through the many rooms of the Temple of the Sun, taking out the inhabitants that have moved in.

    Temple Cleanup
    Later, when you go through the temple again, you’ll be tasked with helping clean up the mess—droppings, garbage, and graffiti are all fair game for this group of daily quests. Help the Temple of the Sun shine the way it was always meant to.

    Ice Treats
    If all that work gets you ready to cool off with a snack, you’re in luck—as long as you don’t mind doing a little extra work first. You can make yourself a sweet iced dessert, just as soon as you finish a questline to pick up all the ingredients.

    The daily quests are randomized, so you won’t know what you’re in for on any given day until you log in. Festival quests are for characters level 58 and up. The festival starts September 17. Check back every day to see all the quests while the festival is still here!

    Beach Party

    Visit Dragonturtle Beach to soak up some sun and play some beach games. Don’t forget to pick up a 2013 swimsuit to wear on the beach before they're removed from Valkyon Outfitters and Valkyon Outfitters Online on September 20 at 11 a.m. PDT.

    Splash Cannon Mini-Game
    You can find the splash cannon mini-game on both shores of the party—they’re on Dragonturtle Beach and Kerozen Isle, respectively. Speak to the mini-game coordinator, and shoot water at the demons out in the surf for points.

    Watermelon Mini-Game
    These watermelons sure are mouthy. Speak to the mini-game coordinator to tie on a blindfold and get to smashing them. Don’t confuse them with the barrels, though—they sound just like the watermelons, but don’t give you any points.

    Fill your pockets with sand—intentionally, this time! Grab sand from around the beach and build as many sandcastles as you can. Build enough, and you can get magic items that let you build sandcastles anywhere—permanently.

    The beach party starts on September 17 (after maintenance). We’ll make summer last as long as we can, but it's on the way out. Get some sun while you can!

    Note: While the mini-games and sandcastles are available to all levels, any quests associated with the beach party are available only to characters level 48 and higher, so level up quick to be sure you don’t miss out on any of the fun!
    Summer doesn't last forever...

    calebbryant on 09/17/2013, 11:39 AM
    How can I obtain more Balder's Triple Charms? And how do I spawn more toy tanks? I ended up buying the toy tank kits but I don't have the materials to build more tanks.

    The Balder's Triple Charms are obtained from quests... daily quests... so it'll require more than 1 day. Same for the toy tanks... if you do the dailies everyday, you will have the materials to create a toy tank every day. To create a toy tank, you'll also need to purchase a Sun Tank Kit from the NPC Todram in the Festival of the Sun.
    Edited by: Aliila less than a minute ago - Reason: Updated with more info
    It should not be shareable any more with today's update.
    Here's a FAQ on the issue. But if you continue to have problems, sending in a CS help ticket is the best way for us to help you with the issue.

    Are you referring to Squalid Temple?

    The [Event - Daily] Dust Never Sleeps' quest objective is in the last room of Squalid Temple.
    Edited by: Aliila 1 minute ago
    irgizmo on 09/17/2013, 10:40 AM - view
    where do u go to get the quest for the carpet mount??

    The quest requires you to be level 58, talking to the Festival popos in major cities, and he'll teleport you to Festival of the Sun at Tree of Wisdom. The quests are obtained from the NPCs there.
    Cheg on 09/17/2013, 09:50 AM - view
    Try finding the Loyal Bow. "Loyal" doesn't see it. They must have to manually add names to the broker search list - most new stuff doesn't work, probably because someone would have had to have done some work first.

    Thanks for letting us know, that will be fixed with next Tuesday's maintenance.
    WayneChaw on 09/17/2013, 03:29 AM - view
    its strange, you get no results if you search "zenith treasure chest" but if you just search "treasure chest", then it shows up

    This should be fixed with today's update.
    The carpet mount is obtained by completing achievements for the Festival of the Sun.

    Check your achievement list and complete the "Shouldn't a Festival Be More... Festive?" achievement to receive the Festive Carpet mount.
    ShinryuMasaki on 09/16/2013, 03:15 PM - view
    I've checked that link a few times since it was posted, but I have yet to see anything on it. All I get is this:

    Strange, well I switched the link out. Try this one: http://goo.gl/8xREJa
    Hey guys,

    We did say the 2013 swimsuits would be available till the 15th, but with the Festival of the Sun and Beach Party events (these are summer-themed), we wanted to extend the availability a bit for the in-game events. We've already announced it on Twitter but we'll also note it again. Thanks.
    They come out Thursday.
    All our versions will have mechanical arms on it. I don't know why the K-Tera promo images do not, but they are not our images.

    All of the costumes and weaponsets come out on Thursday. As you may have seen, our socials have giveaways for temporary ones.

    They were made for us, but that doesn't exclude other TERA regions from selling them.
    Edited by: Treeshark 3 minutes ago
    I'd be interested in seeing some pictures as well. Share them please! :)
    This is not TERA-related or focused on TERA. This also doesn't help build our community. :(
    @OP, I'm sorry to hear you feel that way about the elins in TERA. Fortunately, TERA also offers a variety of other races to play, all with different racial skills as well (such as high elves' full MP recovery or baraka's full HP recovery).

    Also while it's good to express your thoughts, let the dead dogs lie please. And currently we have no plans to re-work any of the TERA's races.
    Confirming that this does not work. If you delete the character the item is soulbound to, the item cannot be used by any character. :)
    Heya Asunai, nice poster! *swoons for the male high elf* Unfortunately we couldn't host all of the several hundreds of entries on our Facebook album. But please feel free to share it on Facebook (I think others have done so too) as you did here! :)
    Hi there,

    It seems like our sites are working properly. Could you try using a different browser? In the meantime, you should be getting an email from us shortly.
    Hello there,

    I think the best way would be to submit a Support Ticket. Especially because the error message is not in English, please make sure to attach the diagnostic report (there is a blue link between the two text windows)!
    We will have a nice group shot on our store for all race/gender combinations. We try to comply as much as possible on our twitch streams as well to show them off.

    Which BTW you all should check out today at 3pm Pacific! ;)

    Account bound mounts go in the right tab in the Item Claims UI. Please see the graphic in #4 in this link:

    Please let us know if this doesn't resolve the issue.


    Do you love steampunk? Gas masks? Huge pistons you can wear on your arm?

    Announcing steampunk costumes and weapon skins, available to every race and gender! Costumes come in classy black or dyeable white, while the rare versions of the weapon skins are all powered by steam!

    Learn how steampunk costumes came to be in this short comic.

    Steampunk costumes and weapon skins arrive in Valkyon Outfitters and Valkyon Outfitters Online next week!
    (Moving this to Off-Topic)
    This isn't properly implemented/started yet, so it may be best to wait for the festival's official start.
    For some extra posters submitted, check out the following link to Facebook: http://goo.gl/o6Z7s3

    Make sure to like our facebook page as well :)
    Hi Runespider,

    There are a few ways to get stuck on this quest and a GM can assist you with resetting it if you contact the support team with your character and server name. However, you may also be able to resolve the issue yourself if we can figure out how you're stuck!

    Do you have both the messages and the decryption device? Have you already decrypted the messages? What does the NPCs dialogue say?
    Hi SweetiePants, thanks for letting us know you've resolved the logging in issue! Glad to hear you're back in game :)

    For anyone else experiencing a similar problem, check out this FAQ as it tends to fix that type of launcher behavior:


    Hope that helps!

    The troops needed motivation—and you rolled up your sleeves and got to work! After reviewing nearly two hundred creative and inspiring entries, we selected just three to ride home on Ember, the fiery, stamina-restoring struthio mount, and three more to receive Peep, the violet struthio mount.

    Josh Fulmore of En Masse’s own Creative Services gave his input on each of the submissions—take a look!

    Top Three Winning Images

    Paer, Mount Tyrannas

    Inspiring poster design. Great art deco style! The subtle use of color is very impactful and draws
    the eye nicely.

    Shinshibukai, Mount Tyrannas

    Good composition with clean tonal work on the characters. Very vibrant and exciting. I’d enlist!

    Aesa, Mount Tyrannas

    The shapes and silhouettes show a solid understanding of composition. The use of color is subtle and very reminiscent of Kaiator’s palette. I could see this hanging on the walls of Kaiator, and it
    would fit right in.

    Runner-Up Images

    Poutine, Mount Tyrannas

    Color choice and character treatment is fun and interesting. Great reference with historical
    political posters.

    Gambal, Mount Tyrannas

    Nice use of the Alliance colors. A really nice job working with texture to make the poster feel real.

    Ryaichu, Mount Tyrannas

    This would certainly catch the eye of any passersby. Very epic—Kaiator’s Iron Fist would get some
    real badasses with this one.

    Thank you for all of your amazing entries! We truly love seeing the devotion and time spent on each of your submissions.
    As i4ybrid said, please check your Item Claim as it was delivered there. This is also the case if you purchase any items from Valkyon Outfitters. :)
    The NPCs are in the city to hint that there is a festival coming to TERA. Also some of the events may require you to be a high level to participate. Might be a good time to catch up and put those XP boosts to good use :D
    As previously stated, if you see any inappropriate behavior, report them whether it's in game or on the forums. We will do our best to make everyone feel welcome in the world of TERA.

    This thread ends here, folks.
    Such a great idea! *applauds* :)
    (I'm moving this to Off-Topic as this is not TERA. Please remember that this is the official TERA forums. Thanks!)
    Really great screenshots, thanks for sharing! :D
    Tempest Reach is currently available to be logged into, so if you are currently having an issue, please clarify what you are experiencing or make a Support Ticket so that we may assist you further.
    Hello OP,

    I'm sorry to hear your negative experiences. :( We try to create a positive environment for our players but we need to continue trying harder. If you see anything inappropriate, please report it so that we can take moderation action. Even without a screenshot, just give us as much detail as possible (character/server name, approximate time, etc.) and we'll investigate! Thank you.
    We don't know yet other than it will be soon. :)
    Ah, now that's a problem!! Glad the reset cleared it up though :)
    Hi Breezeh,

    What do you mean by "all glitched up"?

    Resetting the chat window to the defaults tends to resolve most issues. Can you click on the gear on the upper left corner of your chat window and give that a try?
    Hi Rusar,

    I did verify that the pet you claimed is the 7 day variety. I am going to lock this thread, and a GM will respond to you directly via your support tickets since this involves personal information that must be kept private.

    Look for that email response!
    Hi GTSimmo,

    What Wade001 said is correct! This is a known issue with the new patch.

    You can also follow a thread on the current known issues here:

    Hi KrisyB,

    This is one of the known issues since Tuesday's patch. You can read the full list here, and follow the thread for any updates:

    Hi guys,

    This is one of the items listed in the known issues thread that you can find here:


    Keep an eye on it for any updates!
    Hi Rusar,

    Do you mean your 7 day Dragonette pet? This was a welcome gift from TERA for creating your account and has expired.

    If you want a permanent version of the Dragonette, you can find that in the store or on the trade broker! Hope that clears up any confusion.
    Hi guys,

    This is one of the known issues since Tuesday's patch. You can read the full list here, and follow the thread for any updates:

    Hi Hrbcool,

    Can you try the steps listed in this FAQ:


    If these steps don't resolve the issue, please contact our support team for troubleshooting assistance.
    Hi TeraPlayer1973,

    Sounds like you asked the quest NPC for a replacement quest item but already had one! Can you discard the existing quest item so that he's able to replace it for you?

    Struthio mounts are now available! You can get yours from Valkyon Outfitters and Valkyon Outfitters Online, as well as in special “birdcage” loot boxes.

    You can purchase either Squawk (the purple struthio mount) or Blaze (the fiery struthio mount) as an account-wide non-tradeable permanent mount.

    Want a mount that replenishes your stamina while you ride? Unbox Fiery Birdcages and Violet Birdcages for a chance to win the special struthio mounts Ember or Peep, respectively.

    Your struthio awaits!
    Hey all,

    Off-Topic discussions are all good, but I'd like to remind you that this is the official TERA forums. You still adhere to all of its guidelines except the topic. Even then, this place exists to help grow and contribute to the TERA community. At this point I am not so sure if that's the case, especially with how the discussion is evolving. There are other places on the internet that are more suitable for this topic as well. :)

    Thank you for your understanding.
    Alright, the main post is updated and Swooo has the correct amount of o's in it now!

    I know first come first serve isn't the best method, so I apologize to those who really wanted to come but were a bit to late :(

    Either way, I hope you guys jump on Twitch and watch/listen to the madness!
    This is a known issue that we're keeping track of, thank you. :)
    Edited by: Harmonia 1 minute ago - Reason: Too slow, Minea!! <3
    The only way to preview items right now is go to the broker and search for the item you want. If it's already in the broker, you can press ctrl + right click to try them on.
    Please send in a help ticket to customer support, I'm sure they would be happy to assist you with the issue.
    As we showed last Friday on twitch stream that the new steam punk cosmetics include all race/gender and complimentary weapon skins :) They are coming very soon.
    There will be an email outage this Saturday (9/14) between 1pm - 5pm pacific. This will impact any emails requested from our account sign up and account management systems. This includes account registration, password reset, and account armor emails.

    During this time your requests for these emails will be logged, and once the outage is over we will send those emails out. Please note that account armor has a 30 minute time limit. If you request it at 1:30pm and receive it at 5:01pm it will not be valid.
    CinnaMin did you not want to be one of the two tanks to come right away? I can put you as a backup, but we have one free tank position open :)
    Our streams are saved on the twitch site for replay.

    The cash shop went down, and it came back up with new mounts. =)
    LOLduh on 09/10/2013, 03:37 PM - view
    It's literally saying more than seven days to download. I went to take a nap without noticing (a good nap) And it's only on three percent downloaded.

    1) Does somebody know the average size of this new patch?
    2) Do you know any known issues about your ubication and stuff? (I'm from Venezuela)
    3) My internet is two sad MB because this is a barbarian country where I reside. Is that why it will take more than seven days?

    There must be something wrong. Not even the TERA client took so long to download (took me like three or four full nights).

    Help! Thanks!

    The "7 days to download" is incorrect. It just says that. I don't know why. The patch size is about 240mb.
    Here is the video - http://www.twitch.tv/enmasseentertainment/c/2884382

    We also show it in this highlight at about the 7 minute mark - http://www.twitch.tv/enmasseentertainment/c/2884364

    = P
    Cincierta on 09/10/2013, 03:12 PM - view
    Just bought one of the mounts and still waiting on Item Claim to be sent, whereas the loot boxes I bought were sent immediately.

    I'm guessing Item Claim's having a fit again, so you might want to be weary about buying a mount, especially the new ones for the next week or so since everyone's going to want one.

    If you bought an account mount, you will need to log out and back into the launcher (and the game) to receive it. If you are STILL not receiving it, please contact Support and they will take care of you. There was a very small window in which it was available to purchase but we had a technical issue.
    Hi Yuhanna,

    I have sent you a private message, but a GM will also respond to your support ticket. These are answered in order so responses are not immediate (though we respond as quickly as we can!).

    This is not a bug, but we can assist you with redeeming the code if you are unable. I made a slight change to your account and you should be able to apply the code now. If not, please let me know!
    Open up your options in-game, and chose "reset UI position".

    That should resolve the UI issue for this window!
    It will be BoP.
    Looking good so far guys. We have the DPS slots full and only 1 tank and 1 healer slot left. If you would like to sign up to be a backup, please post anyways. Just in case someone can't make it :)
    Try logging out and in on your launcher.
    This is an issue for all regions and BHS is aware of it and agree at the annoyance factor. No ETA on a fix.
    How long are you waiting at the black screen?
    Hello Everyone!

    As promised, this week we will be doing a community run of the newly released 10 player raid: Wonderholme! I think it's time for Tonka to return to the magic of Tempest Reach for this battle!

    I will need some volunteers to make this happen, so I'm looking to you guys to offer your assistance!

    I will be playing an Archer, so we will need 5 more DPS, 2 Tanks (Prefer to have one of them be a warrior), and 2 Healers. If you would like to join just post in this thread with your character name and class! Please be ready to go at 3p.m. PDT on Friday or you will get replaced :(

    Archer - Tonka



    As always, this will be live on our official En Masse Twitch.tv channel: http://www.twitch.tv/enmasseentertainment

    Biju on 09/10/2013, 10:26 AM - view
    The window on the top left corner for enchanting stuck?

    That one was already listed in the patch notes :)
    Everyone gets the achievement when they clear the dungeon.

    Call out is not allowed... you should know better...
    Please post any issues you found with the v22 patch here.

    - Click on "Available Quests" from the Quest board crashes the game client.
    - Alliance daily quests cannot be completed until midnight of the patch day.
    I will be organizing the entries and having out top judges go through them. We will announce the winners this week :)
    Lagging on 09/10/2013, 08:04 AM - view
    Well I'am kind of disappointed at the fact there is no new mounts, or steam punk outfit's. They said on the live stream that "New mounts, and new armor,weapon skins) will be out with the new update Tuesday. I don't see none on the main page, and I cant even log in, Because the servers down for Celestial Hills.

    New mount will be out later today.

    And I'm pretty sure we said steam punk stuff are coming soooooooon ;)

    Also server maintenance is from 7am-9am Pacific time... of course you can't log in at 8am... -.-
    Edited by: Aliila 4 minutes ago - Reason: Added stuff.
    Correction. 28 days.
    It was meant as a nice side-game and easter egg for the players actively awaiting patch notes. It was not meant for the entire player base.
    Only MCHM will drop 100% quills. Patch notes have been updated to reflect this. Sorry for the confusion.
    Skilliard on 09/09/2013, 05:57 PM - view
    Will the Wonderholme drops from MC be BoP or BoE? I see there's a BoP and a BoE version, what determines if it's BoP? Is it random?

    They will drop BoP versions in MCHM.

    Also, we made an error in the patch notes on this part about MCNM and MCHM and have corrected it.
    Sorry, we made an error to this part. The drops are only applicable to MCHM. We've changed the patch notes to reflect this.
    If we didn't specify, it is applicable to both.
    Cecilla on 09/09/2013, 05:47 PM - view
    Also, what about the optimizations that KTera got? Are we going to get those this patch or no?

    Edit: We've known for a few minutes too at least but "I am not a Chocobo." Glad you guys have a sense of humor.

    There are actually things done in every patch to try and make optimization better. Things don't always work out so well. Most of K-Tera are pc-cafes on super high speed internet, so their optimization is different. We don't put them in because we have no way of saying it will work for all our players.

    There are achievements to the new dungeons but no server firsts.
    If you have that stat on your weapon, and you have that weapon equipped, the cooldown on all your skills will be reduced by that percentage.
    Attack speed influencing charge skills is not in this patch.
    Codes are all gone now! Thanks for playing!

    (Latza was incorrect, btw)
    If you read all the patch notes, then you'll know!
    It's here :) http://tera.enmasse.com/news/patch-notes/patch-2204
    1 for normal, 2 for elites.

    Instance reset scrolls won't work on Wonderholme. They will for the other 3 new dungeons.

    Is it just the Valkyon Outfitters that's causing this type of disconnection, or do you disconnect while playing as well? Have you run the EME Diagnostic to see if there are any interruptions in your service?

    Typically this type of behavior occurs when there's some issues at the ISP level, but a GM can certainly take a look at your diagnostic and ping tests to see if there's anything that can be done to resolve this frustrating behavior.

    If you haven't already, please open up a support ticket and we can review the data!



    Are you still experiencing higher than normal pings? It's not uncommon for players from Australia, but we can take a look at the data just to make sure we do everything possible to keep the game's performance as high as it can be. I recommend following the same steps and sending your EME Diagnostic file to the support team to be reviewed.
    Hi Woopom,

    Reinstalling TERA is unlikely to resolve this type of issue, we'll need to take a look at your account to figure out what's going on. Have you contacted our support team yet for assistance? A few other players have also had a similar issue this week and we may be able to help.

    Depending on how this issue began, we may be able to assist you with getting back in-game, but a GM will need to review the situation and run through some steps with you.

    Can you send in a support ticket, and describe what happened the last time you were able to log in and play TERA, and what happened when you first got the error? Please also include the name and server of the character you were last logged into.

    Hi Zaloias,

    What error do you get when you crash? If it's "FFFF:FFFF" it's most likely corrupt game files from that first game crash, and you should run the TERA Launcher's repair tool!

    If that doesn't resolve the issue, please do as Lucidalias said and contact our support team directly for assistance. Be sure to let them know you have already tried that repair, because that's likely to be their first suggestion!
    Hi Getmeacookie,

    Reinstalling the game is unlikely to resolve this type of error that is generally a sign of problems outside of the TERA game installation. Please try the steps in this FAQ first:


    If these steps don't work, you can contact our support team for additional troubleshooting assistance!
    Hi Taicl,

    Sounds like you have corrupted game files, can you try running the repair tool in the TERA Launcher? This is the best and quickest resolution for that type of problem!
    They will be out

    sometime today.
    Battleground server encountered an issue earlier, it should be fixed now. Sorry for the inconvenience.
    Hi BlondeChibi,

    I just want to make sure everything is clear here with this issue so you understand what's going on. This issue has been reported to the game developers and we do believe there is a fix coming in next Tuesday's patch. On Tuesday after server maintenance, you will be able to log in.

    I know you already contacted our support team, and there are some steps that we can take to try and get you back in-game before Tuesday's patch; however, it's not guaranteed. Your best bet is to contact us from your home PC via live chat, since there are some steps that will require you to take actions through the game client. We can also assist you via email, but chat tends to be a bit quicker for resolving this issue.

    You do not need to start over, start new characters, or lose any of your game progress. I just want to make sure that's clear.
    Yes, item delivery was down. It's been corrected and the backlog of items are being delivered now. It won't take long.
    omgsy on 09/06/2013, 10:48 AM - view

    특정상황에서 UI 사용자 설정이 초기화되는 문제를 수정 하였습니다.
    • UI가 초기화되는 현상을 한 번이라도 겪은 분들은 UI설정을 한 번 초기화 한 후 원하는 세팅으로 UI를
    적용시켜주시면 이 후엔 초기화 문제가 발생하지 않을 것 입니다.
    • UI 설정 초기화 방법은 [시스템 메뉴] &gt; [시스템 설정] &gt; [UI 설정] &gt; [UI 위치 초기화] 메뉴를 클릭 하시면

    • UI resetting problem has been fixed
    • If you were one of the people that was getting the UI resetting bug, you can completely reset the UI and fix it.
    • UI resetting process [System Menu] &gt; [System Option] &gt; [UI settings] &gt; [UI reset]

    Are we getting this fix in the September 10th patch?

    Yes. Our users were actually the ones instrumental into getting this fixed :).
    I can look into adding a 7 and 30 day travel journal into the Elite Gift Box. But what to do about the beloved BAM Magic box?

    We'll also look into a future sale of this. :)
    Yosha on 09/06/2013, 10:22 AM

    Adonis = Steadfast
    Aphrodite = Wonderholme
    Ruthless Conjunct = Strikeforce
    Nightforge = Luminous and/or Ruthless Visionmaker (wh-which one?)

    Ancient Underground Waterway = Channelworks
    Red Mist Pirate Ship = Shattered Fleet
    Giant's Forest = Kezzel's Gorge
    Magician's Fortress = Wonderholme

    And I assume the last boss name is Bandersnatch instead of King Lazard? oK


    Nightforge is the name for the top end gear crafted from VM and BR. There are 3 different recipes. 1 recipe uses VM to craft a Nightforge PvE set. The other 2 take either VM or BR to craft the Nightforge PvP set. The tooltips will all say whether it is a PvP or PvE set at the bottom. Also, the PvP set is red and black, and the PvE set is blueish green like the screenshot on our page.

    For the Wonderholme sets, the "quick" weapon designates attack speed, the "damaging" weapon designates more damage, and the "keen" weapon designates more crit dmg.

    Anyways, even for the crafted sets, there are more varieties. Specific armor for specific classes, which some of you may already know. If you check the part of tooltip where it usually shows something like "Visionmaker Weapon", then that will tell you which version you have. We'll show on the stream today.
    To be fair, you had 50% chance of being correct given that there are only 4 tuesdays to choose from :).
    Etheral333 on 09/05/2013, 10:12 PM - view
    Well exactly like the title says, I want new content! new quests, dungeons, new armor/weapons, new races and classes. That's all i wanted to say.

    This sounds like a great idea. We are streaming new content today on Twitch at 3pm pacific. Oh, and we will announce some new dungeons, weapons, and armor.

    Tomorrow will bring about more new stuff on our site, as well as all the awesome new names to things that were originally named in another language.
    Ah - in this case, my first suggestion for troubleshooting is to see if you're able to connect to the servers when you are the only one playing in the household. This should help narrow down the possible causes of the problem, and should help the support team locate a solution for you!

    Be sure to send your EME Diagnostic report along with the description of the error:
    Hi Arcspark,

    Do you log in to the launcher before receiving that error, or does it just load up and give that error without asking for your account information? I have heard this from another player recently as well and we realized they were not properly logging in to the launcher. One way to tell for sure is at the top left of the launcher it will just say "Welcome!" instead of "Welcome, your name".

    If this is the case, please send the following files to our support team for assistance:
    Hi Sevh,

    If this error is new, it might be a connectivity issue with your home network or ISP. I recommend sending your EME Diagnostic report to our support team so they can look for any clear causes! I do not recommend re-installing the game because there is no issue with the game files and it won't resolve this type of issue.

    Just to be clear, are you getting this error when launching the game or while playing?
    Mystletainn on 09/05/2013, 08:40 AM - view
    Wow, then you guys need to get you customer service straightened out. When we contacted the support about the issue they told us that EME was still working out the bug in Alliance and the enchanter was not currently working. I think there are some screen shots. I will see if I can dig them up.

    We will make sure all staff are aware. Mistakes do happen.
    Hi Hitaroki,

    If the steps from the FAQ (http://support.enmasse.com/tera/unable-to-determine-current-version) did not resolve the issue permanently, please contact the support team and include the following information so they can assist you with getting this resolved!

    A screenshot of your TERA folder with the "details" turned on (make sure we can see all the files and their last modified date)
    Your EME Diagnostic report and the TERA Launcher debug logs:
    Hi Saio,

    If this has happened to you on the NA game servers as well, please contact our support team directly and we'll take a look (be sure to include the character and server names!). I know it may seem a bit counter intuitive, but for future reference this is how the system works. The achievement is awarded when a character logs in, so please log in as quickly as you can after the results are calculated to claim your rewards.
    Hi KittySama,

    That message is a bit misleading, as the problem exists with the payment method, not the website or the store. Think of it more as "our partner is having problems processing your payment". It's a bit of a tongue twister.

    The first thing to try is another payment method if you have one available. If not, you can also contact your bank or credit card provider directly to ensure that they can accept the charge. These are the quickest ways to resolve the issue. However, if neither option works we can also assist you!

    With billing issues like this one you must contact our support team directly for assistance. A GM will be able to identify the precise problem, though, and assist you with getting a purchase completed :)
    Edited by: Harmonia 19 days ago - Reason: fixed typo!
    @BloodRayven: have you been able to play in the past with two computers connected simultaneously? Are you able to connect if yours is the only active TERA connection? Some ISPs can't support multiple players from the same household, and some router or configuration issues could also cause this type of problem. However, if you've been able to connect simultaneously in the past that's a less likely cause!

    @everyone: can you PM me the names of your characters and servers, and I will take a look to see if there's anything we can do to address this immediately? It may boil down to needing to contact our support team directly, but let's see what's going on here.
    Hi Mad,

    You may need to replace that specific DAT file. You'll find it here: TERA\Client\S1Game\S1Data

    Can you first try deleting just the EN.version file in your TERA folder and see if that resolves this issue? If not, you can try removing the DownloadedResources.dat file *and* the EN.version file, but it's best to start small.

    If these steps don't resolve the issue, please contact our support team and include the launcher debug logs. This should help us identify the problem!


    PS: Welcome back! Hang in there, we'll get this working for you :)
    Edited by: Harmonia 19 days ago - Reason: added link
    Honestly, by the time this stream goes up, he won't have to hint at anything.

    How's that for a hint?
    It works.

    It doubles your chance of success, it does not guarantee it.
    You can find our most recent broadcasts here: http://www.twitch.tv/enmasseentertainment/profile/pastBroadcasts

    When you just head over to our page, it prioritizes highlights, so that's why you might have been unable to see it. The one from last week is in there, so check it out :)

    As for a hint, I'll see what I can do ;)
    I was already an Elin in the schoolgirl outfit! This stream I'll be an Aman sporting some of the new gear :)
    Do I get to wear my cool stuff, Tonka?
    Biju on 09/03/2013, 05:30 PM - view
    Next time they [filtered] up again probably :D


    We were pretty overloaded with double drops in July. It shall be back soon!
    Good thing that we read the posts regardless of who posted it or what the rating is :).
    Please send in a help ticket to Customer Support with as much information as possible, I'm sure one of them would be happy to assist you with the issue.
    Hello, everyone!

    This week we will be previewing the new 3, 5, and 7 player dungeons coming to a patch near you!

    If you are excited about the 10 player raid, don't worry. We will be running that very shortly after the patch goes live and we will be inviting our friends out there in the community!

    The action starts at 3p.m Pacific time this Friday on our official Twitch.tv channel: http://www.twitch.tv/enmasseentertainment . Be there!

    Edited by: Tonka 3 minutes ago
    Hi Rithna,

    Thank you for sending in all that information with your technical report - I see that the support team is currently reviewing it and you should have an update soon. I'm sorry for the delayed response, it usually does not take so long to hear back on a technical issue!
    Hi guys,

    Sounds like the most likely problem here is the DAT files, which will cause launcher problems if they're corrupted (as will many other game files - corruption or modification can lead to these behaviors you're describing). What I would like you to try as the quickest fix is to simply remove the following files and re-download them. I always recommend backing them up just in case.

    Remove the EN.version file from the TERA folder and restart your launcher (the steps in this FAQ may work for this situation: http://support.enmasse.com/tera/unknown-file-error)
    *IF* this does not work, you can also try removing DataCenter_Final_USA.dat and DownloadedResources.dat files from the following folder: TERA\Client\S1Game\S1Data

    @Sephiran0 if you're still having trouble after these steps, can you make sure you're running as administrator?
    Hi MikaRen,

    The repair is just alerting you to the amount of space required for a full repair if that is necessary. Is the repair running correctly? If so, hopefully that will resolve the issue. If not, you may need to submit a support ticket for some more in-depth troubleshooting assistance.

    If running the repair doesn't work, please send the support team the following files so they can assist you:
    Hi guys -

    There are a few things that could cause that type of problem. Can you answer a few questions for me?

    Are you using the regular TERA Launcher, or the Happy Cloud Launcher? Do you see any error messages in the launcher (text on the blue bar)? Is the PLAY button grey or gold?

    With this type of error you will want to contact our support team for direct technical assistance, and they will ask the same questions. If you can provide some files for them it will speed up the troubleshooting process:

    Hi Akasi,

    I am going to lock this thread as it's a duplicate, but you can follow the open thread in the bug forum for any updates!

    No need to apologize, thank you for letting us (and anyone else with the issue!) know what resolved the problem for you :)

    This does tend to be most commonly caused by clock issues, so it makes sense that this fix worked for you. Thanks for sharing the full steps!
    Hi guys, the forums had a period of outage over the weekend and the search function was not available for a time, are you still having any difficulty with this or any other forum feature, or is everything working correctly for you now?
    Sounds like something is blocking the repair function, then. Typically this is the .version files, so my first suggestion is to try the steps listed here to see if you're able to get the repair to run:


    If that doesn't work my best suggestion is to work directly with the support team as they'll need to review your files (diagnostic and launcher debug logs) and that information can't be shared publicly due to privacy concerns.
    Hi guys,

    Searching for costume items on the broker should be resolved as of today's maintenance. If you encounter any items that are still giving you trouble, please update the existing thread in the bug report sub forum:

    This issue should now be resolved for vanity items as of today's maintenance - if there are any further issues with item searches on the broker, please let us know by updating this thread, and we'll look into it!

    The patch notes are here if anyone is curious:


    *Note* Superior Noctenium Membranes are still causing trouble, so stay tuned on that
    Edited by: Harmonia 20 days ago - Reason: updated to include additional information on status
    What server are you having trouble with? I am able to log into all servers successfully.
    Hi Everyone,
    Unfortunately the bug with Alliance Dailies upon restart has not been fixed yet. We are expecting it this to pop up again after maintenance tomorrow morning.

    Please do not leave any Alliance quests pendings, and drop the ones you won't be able to complete before maintenance. Do not pick up the quests again until after maintenance.

    Maintenance is scheduled for Tuesday at 7 a.m. pacific time. The new Exarch is set to be crowned, and points reset for this Tuesday at 5 a.m. pacific time.

    (Let's keep this thread on topic, folks. This was created by OP to show off your character images. Last warning.)
    @Boal, You can join a system guild and make it for that alliance. :)

    @FluffyHeals, Yes, I believe so.

    @Kawaii, If you're in a system guild, you're fine. :)
    Hi Elvaan,

    Can you try the steps listed in this FAQ?


    If these steps do not work, please submit a support ticket with your diagnostic file:


    Error: 8001:0001 is not a game issue, but can be related to connectivity or admin rights. Can you try right clicking on your TERA-Launcher.exe and running it as an administrator?

    If this does not resolve the issue and the servers are online (always check that first!) you will need to troubleshoot your network connection. If you are unfamiliar with resolving this type of problem your best option is to contact our support team for assistance. Be sure to include the diagnostic file!



    Please complete the steps listed in this FAQ, and contact the support team if it does not resolve the issue:


    @everyone else - if you have a specific error message I can help you get to the correct troubleshooting steps
    Hi guys,

    Thanks for bringing this up in the bug forum and for including the list of examples! This is a known issue that's being worked on, and we believe there will be a resolution soon. Stay tuned to the patch notes, and I will also keep this thread updated as any info becomes available.
    Hi Dcincali,

    If you have bugs to report please read the posting guidelines linked below and provide us with as much information as you can for each. We need specific information to report any "unresolved bugs" to the game developer for review.

    Hey guys,

    This is being addressed with a server restart in a few moments. Please refer to this thread:

    Hi Hitaroki,

    I believe you are experiencing the "Unable to Download Manifest" error, though I can't read the text due to how dark the background of the screenshot is. Can you try these steps?


    If you have any questions about them or they do not resolve the issue, please contact our support team for assistance troubleshooting. If you can send them your diagnostic file as well as the launcher debug files, it will really help!

    Hi TheMadSkull,

    I see that you purchased 3 stacks, and received 3 stacks. Are you able to confirm for me that everything is correct?
    Hi guys,

    I know we've heard a few players reporting this issue again. Our FAQ is effective, but if you're unfamiliar with the steps our support team is happy to help you through them!


    If you're currently experiencing this error and these steps don't resolve it, please let our support team know by submitting a ticket with your EME Diagnostic file: https://tera-support.enmasse.com/app/ask
    SummerRain on 08/30/2013, 01:59 PM - view
    from the last patch notes:
    "The Vault of Allies will restore its exclusivity to full alliance members during the maintenance on August 29, 2013."

    so i'm assuming that's still in effect and that half the people won't be able to get in the 5-man vault during this double drop?

    Since the Exarch reign got extended, so did this to next Tuesday.
    We understand the frustration and this is a known bug we're trying very hard to get fixed. :(

    Now is the time for all good guilds to come to the aid of their alliance!

    Create a propaganda poster to convince players to join your guild or alliance, and you might win one of three permanent Ember mounts.

    Just submit a .JPG of your propaganda poster to community@enmasse.com by 11:59 p.m. PDT on Sunday, September 8, and our panel of judges will choose the best three.

    Some rules and restrictions apply:

    • Your entry email must include your guild name(s), alliance name, character name, and server name.
    • You must include a slogan or catchphrase to go with your propaganda poster submission.
    • Your .JPG image must stay under 5MB in size.
    • You may only enter once—so make it good!
    • All standard En Masse Entertainment contest rules apply.

    And never forget: When you play alone, you play with the enemy!

    Known issue: If you have already completed daily quests today and did not turn them in before the server restart, you may get an error message saying that you cannot turn in that daily quest. We are sorry for the inconvenience, but all daily quests will reset tonight at midnight.
    Hello everyone,

    Once the servers come back up, the Vaults (both 1 and 5-person Vaults) will have double droprates through this weekend, until noon Monday, 9/2.

    Also please note that if you haven't had a chance to do the daily quests today, they will reset at midnight tonight Pacific Time due to the server restart. We're sorry for the inconvenience.
    Edited by: Minea 6 minutes ago
    Redirecting to the existing server-related thread here: http://tera-forums.enmasse.com/forums/general-discussion/topics/Server-crashed-again-93339
    We're restarting all servers in 15 minutes to resolve the issue.

    Let me redirect to the longer thread here so it's easier for everyone to keep track of the update. :)
    We will be restarting all servers in 15 minutes. Hang in there please!
    We're looking into the login and item claim issues right now. Thanks for letting us know.
    We're looking into this, thank you for letting us know.
    This could be almost anything. You'll have better luck contacting support and they can help you from there. thanks!

    Are you a high elf male trapped in a high elf female’s body? A gender change voucher can fix that—and this weekend, they’re 50 percent off!

    Just drop by Valkyon Outfitters or Valkyon Outfitters Online anytime between 11:00 a.m. PDT on Friday, August 30 and 11:00 a.m. PDT on Monday, September 2, and pick up as many as you can carry.

    Gender change vouchers are useable only by human, high elf, castanic, and amani characters.
    TheMadSkull on 08/29/2013, 02:53 PM - view
    same problem here, i bought 2 stacks from the store and only shows 1 in item claim, but the system deducted the amount of 2 stacks from my balance, i relogged and waited for more of 30 mins and nothing.

    Please send in a CS help ticket, I'm sure they'll be happy to look into your account and help you out :D
    Here are the seven schools of magic from TERA: Feral Valley, Icaruna School, Allemantheia Prep, Castanica Tech, Kaiator Poly, Velika Vocational, and Eldritch Academy.

    Hope it helps with clarification.
    Clark0 on 08/29/2013, 01:26 PM - view
    Guess it's my bad then. They're not in other cities as far as I could find them where they use to be such as in Habere etc.

    What server are you in?
    Major Milestone is still in the game (I'm staring at her in Velika at the Plaza of Huntress), and you can still exchange your Challenge Receipt for fun items.
    I see a Major Milestone in the Plaza of Huntress, right next to the statue.. (We haven't removed them.)
    We don't know yet, but I'm sure we'll give more information as we have a better idea. :)
    Battleground leaderboard seasons each last 56 days. The next season begins on August 20.


    Happy killing :)

    It’s time to show your school pride! New school uniforms and running togs are now available.
    You can purchase running togs and school uniforms for Castanica Tech and Icaruna School for Girls from Valkyon Outfitters and Valkyon Outfitters Online, individually or in special bundles:

    • Human female homeschool bundle
    • High elf female private school bundle
    • Castanic female reform school bundle
    • Elin too-cool-for-school bundle

    Each of these bundles contains all your back-to-school gear needs:

    • Blue running togs
    • Red running togs
    • Castanica Tech uniform
    • Icaruna School for Girls uniform
    • Popo panda backpack (permanent)
    • Special emote: peace (but only until September 5!)

    Feeling lucky? Pick up and rummage through lost-and-found boxes for a chance to win:

    • Random volleyball or team captain gym uniforms
    • Random school uniforms from one of TERA’s seven schools of magic
    • I can haz backpack back slot accessory
    • Popo piper pack back slot accessory
    • “Peace” emote
    • “Settle” emote (exclusive to these loot boxes!)

    School uniforms are only available for human females, high elf females, castanic females, and elin.
    Running togs are only available for human females, high elf females, castanic females, amani females, and elin.
    September 3rd, 5 a.m. Pacific.
    Please don't create disruptive threads that state speculations as facts. Thanks.
    jessetrev0r on 08/29/2013, 10:42 AM - view
    okay! im awake and im here now, EME. u guys can release the school uniforms nao :)

    About time :)...we'll get them up!
    Today seems like a good day
    Not yet, no one knows since we don't really know yet. :)
    You are both too funny! xD

    Emiya, I really like the ... scratchy-ness of your work, like how the lines you used to fill a color look. (Does that even make sense? I'm not really an art person, so forgive me! :) )
    @xJerick, That is awesome!!! LOVE it!
    Hello, Hydro, and welcome to TERA!

    A good place to look at how often the updates were would be to look at our patch notes section, it details what changes were made to the game and when.

    The latest battleground addition was Corsair's Stronghold in July with more instances are scheduled for sometime in September. :)
    The concerns of putting something like Alliance on a PvE server was definitely brought up. Different methods of changing the Alliance system on a PvE server were discussed, but ultimately it would involve putting a version that is horribad on PvE servers, or just lessening the times on a PvE server while keeping most of the same mechanics. (Yes, I know about the tax issue on PvE servers and we have asked BHS to address this issue pronto).

    This said, the Alliance content contains both PvE and PvP elements, which is why we felt it was safe going on both sets of server types. With the Alliance content in an instanced zone that is optional, we didn't feel it would "force" PvE'rs to PvP. We realize *why* people are on PvE servers, but we also realize there is significant demand by PvE'rs for organized PvP, which is reflected by their participation in the three battlegrounds we have. There are plenty of times to experience Alliance PvE content without having to PvP. Also, participation in the Vaults is PvE content, and it does not require participation in Executor Infiltration quests or any PvP.

    Our designation of PvP and PvE servers is for players who don't wish to experience open world (leveling zone) PvP and those who do. All servers have access to all the PvE dungeons as well as all the PvP battlegrounds and will continue that way.
    Edited by: Treeshark 4 minutes ago
    Hi Zombie3000,

    The Happy Cloud is the streaming downloader that you chose when selecting your TERA installation method. This is a safe program - it's not spyware or anything malicious. If you have not completed your download of TERA, it needs to keep running to finish the installation process. The Happy Cloud is what lets you play while installing. If you want to know more, we have an informational FAQ available: http://support.enmasse.com/tera/the-happy-cloud

    If you *have* finished installing the game, then you can launch TERA without Happy Cloud and safely remove the program from your computer if you wish! The Happy Cloud default installation path is C:\ProgramData\HappyCloud. Make sure you move your TERA folder before you uninstall.

    To remove all Happy Cloud software from your computer, you can uninstall Happy Cloud from the "Add/Remove Programs" or "Programs and Features" option in your Control Panel.
    Edited by: Harmonia 26 days ago - Reason: updated default installation location
    Hi Lovealot,

    You might try a simple clean boot to see if that resolves the issue: http://support.microsoft.com/kb/331796, but I also suggest trying the steps that the GM sent you privately in your support ticket. They'll be able to best assist you after reviewing your EME Diagnostic file, so you should send that to them as well!
    Hey folks,

    I am moving this to Off-Topic as its focus isn't TERA. Also, a MMO launch is an extremely complicated process and as everyone in TERA community is a gamer (including us), we want the best for everyone.
    I just checked logging in and was able to log into all servers.

    Could you try the suggestions from our FAQ?
    Welcome to TERA and the official forums. :)

    If you want to check out the latest updates of TERA, a good place would be to our patch notes section along with the dates of the patch : http://tera.enmasse.com/news/patch-notes

    For the active communities, I think the best way is to introduce yourself to the server forums and join a guild. We had a guild fair not too long ago, so it may also give you an indication of the guilds that are around (pinned thread of preregistered guilds for the fair's still there.

    Lastly to everyone here, let's keep the forums free of personal attacks. Thanks.
    Saio on 08/28/2013, 06:34 AM - view

    Also I'm wondering. If an Exarch is selected and switches the alliance, is his prior alliance without Exarch for the time being? Same with Commanders etc.

    When an exarch switches Alliance, the guild master of the guild with the second most contribution point will take over as the new exarch of the Alliance.
    there was a bug with ses and ccb not dropping and we fixed it.
    We just fixed a bug and it enabled the correct item drops. There won't be patch notes.
    There will be amended support chat hours of operation on Wednesday, August 28th. Live support chat will be available from Noon to 2pm Pacific Time.

    Standard chat hours will resume on Thursday the 29th.

    I took a look and it seems like the item has arrived and claimed in game, so I will mark the issue resolved for you :*)


    I see that your loot boxes have not arrived yet, but this may just be a delay. Let's give it a bit more time to resolve and go from there!

    @anyone else with this issue, please give items a bit of extra time to deliver as there seems to be a short delay this afternoon
    Hi xxjaxx,

    For assistance with any billing issues, please contact our support team directly ( http://support.enmasse.com/tera ). They'll be able to assist you with deactivating the automatic renewal on your subscription. You can also review this FAQ to terminate the renewal yourself:

    @Haussermonster and 2War

    Can you close the TERA Launcher completely, and log back in? All game servers are currently up and accessible so you should be able to log in.
    Edited by: Harmonia 27 days ago - Reason: added player :)
    Hi Yzm,

    If you are still experiencing this issue after today's server maintenance please contact our support team directly ( http://support.enmasse.com/tera ) for assistance. Be sure to provide the following information so they can assist you:

    What character and server were you last able to play?
    What character(s) and server(s) are you unable to access?

    There may be some additional questions, but this will get everything started.
    Hi Jswiss,

    Thanks for letting us know this issue is resolved for you! The "Loading Login Screen" message in the TERA Launcher after server maintenance is usually nothing to worry about, just a stampede to get in-game! :)

    And a bit off-topic, but with the Unknown File Error there is a quicker solution that may be helpful for you if that issue ever crops up again:

    Hi ZumbuL,

    There was a brief issue last night that prevented some players from logging in to Mount Tyrannas. This has been resolved and there should be no further issues! :)

    If you do still have any trouble logging in, please let us know right away!
    Hi Goris,

    We have an FAQ for this issue that may be of assistance: http://support.enmasse.com/tera/unable-to-download-retrieve-manifest-or-metafile.

    If these steps do not resolve the issue for you, please contact our support team and we can provide additional troubleshooting assistance!
    Hi guys,

    This is a known issue that's being looked into. I'm going to lock this thread as a duplicate, and direct you there for updates!

    Ah, this sounds like more of a technical issue with your game installation, or perhaps a software conflict with the TERA Launcher.

    Can you submit a support ticket along with a screenshot of the issue and your EME Diagnostic file? That way a GM can assist you with troubleshooting the problem:

    Hi Reaperofsouls,

    The issue that was causing the redirect has been resolved. Please let us know if you have any further trouble!
    No problem!! Sorry about that delay and thanks for being patient with us while we sorted everything out :*)
    @ShiroTenshi (and everyone else, too!) you should receive these items very shortly but it does take a bit of time. Please let me know if the items don't arrive within the next 15 minutes or so!
    Hi guys, this delay is being investigated so please be patient. I will provide an update as soon as possible!

    You might also follow this thread on the General Forums as well for updates:


    @tinistah, thank you for clarifying. We'll reopen the issue for the second skin!
    Edited by: Harmonia 27 days ago - Reason: added link to additional forum thread
    This should be good now. Please check the Item Claim and let us know if you still don't see the item in the next 5-10 minutes. Thanks!
    Support site connection issue has been fixed. Sorry for the inconvenience.
    You will receive the item you purchased. We are investigating the issue right now.
    The Support site is working correctly. Thank you!
    We believe we've fixed the login issue some folks were experiencing. Thank you for your patience!
    You should be able to log into the server now. Thank you for your patience.

    We found the issue and took care of it, but please let us know if this problem persists. Log out completely of game and launcher first.
    Edited by: Treeshark 2 minutes ago
    We're looking into the entering the server/server list issue. Thank you for your patience.
    pwnstars on 08/27/2013, 11:19 AM - view
    You break the quests and we get dumped with the problems and you act like you don't really care. Great response.

    We do care. A lot! My message was not meant that way and I'm sorry if it was taken that way.

    Also, if anyone has screenshots of their wacky quest logs, please post them here. It will also help a lot if they line up with the character you are displaying on the forum so it's easier for us to compare.
    @Alba, I'd let it be for a while, the screen will go black but several minutes later it will be refreshed. It happened to me too. :)
    Our web and in-game stores are up as well.

    We're looking into the alliance daily quest issues. Thank you.
    Yeah this is the same issue. There were no changes to daily reset times and this is under investigation. In the meantime, expect dailies to reset after midnight tonight (PDT). Some players will have a chance to reset at 5am (PDT).

    Edited by: Treeshark 2 minutes ago
    Hey all,

    The game servers are up. Thank you for your patience.

    Please note that the in-game and web stores are still under maintenance.

    (If you are still having issues logging in, please make sure to completely exit out of the launcher and restart.)
    Edited by: Minea 4 minutes ago - Reason: added last line
    MT is back up now (I just logged in), so you are good to go!

    (If you are having an issue please make sure to refresh the server list, and also try completely exiting the launcher.)
    Confirming that MT is up and back in action! Thank you again for your patience and sorry about the inconvenience! <3
    We'll bring it up as soon as we can after the restart. Thank you for your patience and also for letting us know.
    We are restarting MT right now to address the 'cannot login right now' issue some of our players are experiencing. We'll bring it back up soon. Thank you!
    Minea on 08/26/2013, 05:41 PM - view
    Hello folks,

    Will Tonka troll us again with the chicken boss?

    Hello folks,

    For this week's stream, we will have a 3-healer team run through Argon Corpus (normal mode)! No damage dealers allowed!

    Will Tonka troll us again with the chicken boss? Will we able to get the snakes in time before they multiply?

    Join us: http://www.twitch.tv/enmasseentertainment
    Hi guys,

    This issue has been sent to the game developer for review and needs to be addressed by them. My best recommendation is to follow the patch notes for any announced changes to the guild quest functionality. I know that's not an answer, but I wanted you to know that these posts do get read and that this issue is being looked into.
    It was said in TwitchTV chat, so I don't think you'd be able to see it from the recording.

    But it's this week. :)
    Hello folks,

    Our game servers, login system and web store will be under maintenance from 7 a.m. Pacific Time tomorrow morning (Tuesday, 8/27). The approximate duration of the maintenance is 3 hours. As with last week, we will be working on our platform system.

    Game/Login/Web Maintenance 7 a.m. - 10 a.m. PDT on August 27

    - The game servers will be under maintenance - this starts at our weekly Tuesday server maintenance time but will last longer than usual.

    - The login system will be under maintenance - you will not be able to log into the TERA website to use the forums or make purchases.

    - The web store will be under maintenance - you will not be able to purchase any item until the maintenance is over.

    Thank you for your patience.
    (Moving this to Off-Topic)
    My favorite names to type are the ones that's spelled as something like "Iiiiiiiiiiiiiis". How many "i" did I type? how many are there? I can't even count it correctly.

    If you see them in chat, you can also click on their name and use the "whisper" option that's listed in the pop up menu.
    In cases like this, the best way to let us know is to contact our Support Team through a ticket. The forum staff may not be suited to investigate the issue.

    We'll take it from here for this. Thanks for letting us know!
    PVE servers' Exarchs cannot collect tax like the PVP servers. The tax money is mailed to the Exarch at the end of his/her term. It was designed that way because the original idea was that PVE servers would only have 2 hours of total PVP time per week. If the exarch collected the tax an hour before the PVP time, the infiltration alliance would only steal 40% of what little tax is accumulated that hour before the PVP time.

    We'll update that part of the game guide shortly. Sorry for the confusion.
    Once they reply though, you can type "r" to reply back to the last person who whispered and press the down arrow key to cycle through the latest names. :)
    This is the current calendar (http://tera.enmasse.com/news/tera-calendar), and the end time for PVE server is set incorrectly to end at 11pm instead of 10pm, this will be fixed after Tuesday's maintenance.
    Hi Atdn,

    The FFFF:FFFF error is a complicated one and can be caused by many things, which is why it's best to contact our support team directly for assistance on the matter. If your current troubleshooting step does not work and you have exhausted the steps in the FAQ, please contact us with your EME Diagnostic results and a summary of the steps you've already tried!

    Hi Uniqe15,

    GenericTsundere is correct - for any problems with the EU client you need to work with the European TERA support team from Gameforge. You can access their support portal here:


    Best of luck!
    Hi DeathByJerm,

    The error message "Certificate Authentication Failed" generally doesn't refer to an issue with TERA itself, but the root certificates on your computer. My very first recommendation is to make sure your Windows Updates are up-to-date. You mentioned doing this already, but can you double check to ensure no critical updates were missed?

    If this doesn't work, and since you've already tried the updated files we recommend, your best bet is going to be working directly with our support team. If you can send your EME Diagnostic results as a text file, and also link to this post or copy it into your ticket we'll be able to proceed.

    Hi Zalm,

    What Dispara said is accurate - if you are too quick to slay Kelsaik in this encounter it does not allow all the necessary events to unfold. Exiting the instance and allow it to reset and then progressing more slowly is the best way to complete the quest.

    I see you've been able to complete the quest (woot!!), but I just wanted to verify these steps for any future players who encounter the same issue.

    The TL:DR here is that the quest is not bugged, but can be tricky to advance. If anyone else has any other tips, please feel free to share them!
    This is pretty exciting! I remember going to the very first PAX held in Bellevue... Early welcome to Seattle! <3<3<3
    I believe it's 6 hours. Good luck finding your new home! :)
    rarexkandy on 08/23/2013, 02:31 PM - view
    This contest has everything I want to win, except I'm far from finishing my castanic coslay and I live in Quebec :

    Quebec's fine. O_O
    The double droprate weekend for Vaults is on and working. Good luck! (I need healing stat accessories... ;_;)
    Edited by: Minea 4 minutes ago - Reason: added "vaults" to avoid confusion
    Let's direct the feedback to the contest thread. Thanks!

    TERA Cosplay Contest

    Do you have an amazing castanic outfit that you showed off at San Diego Comic-Con? Maybe you’ve been working for months on your kumas outfit so you could debut it at PAX Prime!

    Well then, this is the contest for you! Create or re-use your TERA cosplay, and send us a picture for your chance to win an Arcadia elin figurine! Make sure to submit your pictures by 11:59 p.m. PDT on October 27, 2013 for your chance to win!


    The top three submissions will receive one elin figurine (pictured above) and one Halloween accessory bundle. The Halloween accessory bundle contains one of each of the following:

    • Sunbright Mask
    • Nightsky Mask
    • Sunbright Domino Mask
    • Nightsky Domino Mask
    • Frankenhat
    • Ailuri Giantkiller Mask
    • Red Bat Hairband
    • Black Bat Hairband


    1. Create or re-use a previously created TERA cosplay.

    2. Take a minimum of two (2) pictures.

    a. At least one picture should be of you holding a sign or piece of paper that says “TERA Rocks 2013” on it. This picture will not be posted to our website, even if you win. You do not have to be wearing your outfit in this picture—but the photo needs to provide reasonable verification (as determined by our judges) that you are responsible for the cosplay in the other photo(s).
    b. At least one picture should be of you in your cosplay outfit. More pictures are always good as it allows us to see the detail! These pictures can be from a previous event or taken at different times.

    3. Do not modify your pictures with any image-enhancing programs (such as Adobe Photoshop) except to resize.

    4. Submit a .JPG version of the photos to community@enmasse.com by 11:59 p.m. PDT on Sunday, October 27, 2013.

    a. In your email, please include your main character and server name.
    b. Each photo should be no larger than 2MB in size.
    c. Limit of one entry per person.

    5. This contest is for participants in North America only.

    6. All standard En Masse Entertainment contest rules apply.

    7. The winners will be announced on October 31, 2013.

    En Masse staff will judge each submission on the creativity, technique, and overall look of your outfit. Extra points will be awarded to anyone who cosplays a BAM!

    Happy crafting!
    Edited by: Minea 1 minute ago
    I am prepped and ready to fight:

    It’s the height of summer, and the perfect time to reflect—with shimmering armor templates! From 11 a.m. PDT on Friday, August 23, to 11 a.m. PDT Monday, August 26, you can buy shimmering loot boxes and loot box bundles (containing 3 shimmering loot boxes) for 50 percent off the usual price.

    The sale includes six different items, each of which has a chance of yielding one of three 24-Karat or Sterling armor templates:

    • Shimmering Metal Loot Box
    • Shimmering Metal Loot Box Bundle (stack of 3 boxes)
    • Shimmering Leather Loot Box
    • Shimmering Leather Loot Box Bundle (stack of 3 boxes)
    • Shimmering Cloth Loot Box
    • Shimmering Cloth Loot Box Bundle (stack of 3 boxes)

    Shimmering loot boxes are available from both Valkyon Outfitters and Valkyon Outfitters Online. Buy yours today!

    Hello Winters1,

    I'm afraid we are unable to help with EU server issues as En Masse is the NA publisher of TERA. We have separate accounts, servers, websites, etc. :(
    We'll investigate this. In the meantime, please check your forum inbox. :)
    Thanks for being helpful, iTim, and welcome back, Malito. :)
    Hi guys,

    Thanks for bringing this issue up - we're aware that players are doing this and know how frustrating it can be to your BG matches! The issue has been passed along to the developers so that they know what's going on and it's in their hands.

    If players are caught doing this, they'll be asked to stop as it's highly disruptive. If they do not, then further action will be taken.

    And as Carloss mentions below, keeping the mini map turned on helps (unless the map being pinged is from outside the battleground).
    Hi guys,

    Thanks for bringing this issue up - we're aware that players are doing this and know how frustrating it can be to your BG matches! The issue has been passed along to the developers so that they know what's going on and it's in their hands.

    If players are caught doing this, they'll be asked to stop as it's highly disruptive. If they do not, then further action will be taken.
    This is actually something we try not to do, although I can imagine that some will inevitably sound scripted as certain problems have specific solutions, or if more information is needed to answer your question. If you have examples where someone did not read your question or completely missed it feel free to PM the incident numbers and we can follow up internally.

    I truly hope your experiences with support are better in the future.
    Believe EME.
    After wearing it,
    You will see.

    I like green gear made with Noctenium
    I do! I like it, Solomon
    And I will wear it in the Nexus
    And I will wear it in the Plexus
    And when I'm in Allemantheia,
    And in Kaiator, and Velika
    And as an Aman, or a Human.
    The gear is so good, so good for Elin!

    So I will wear it on a quest.
    And while riding a Pegasus.
    And I will wear it in BGs.
    And while dropping from Skyring
    And when the Alliance invasion comes
    I will wear it with EVERYONE!

    I do so like
    Thank you!
    Thank you!
    Hey guys,

    This week, join Minea and I as we adventure into the scary and exciting world of Alliance PvP. We will align with the Free Traders and declare war on the Iron Order and Enlightened Union!

    For those of you in the Free Traders on Lake of Tears, we welcome you to join us on our conquests.

    The stream will be live at 3p.m Pacific on Friday 8/23 on our official Twitch.tv channel: http://www.twitch.tv/enmasseentertainment

    See you then!
    Edited by: Tonka 1 minute ago
    Hi Okono,

    I just wanted to let you know that we're aware of the issue you described with the Amazon EMP purchase and believe it's been resolved! That being said, if anyone else has this problem please let us know immediately ( http://support.enmasse.com/tera ) so we can take care of it :)
    Edited by: Harmonia about 1 month ago - Reason: added support link!
    For anyone who is experiencing either of the following error messages when making purchases through the En Masse Store:
    "Failed" or
    "We are sorry. We are currently encountering a problem with our payment partner. Please try again later. Thank you."

    These errors typically mean that your payment method can't be authorized, or that there is something preventing the purchase from completing in our system. Unfortunately, there are a lot of possible root causes, so we need to take a look at your account and billing information and this must be done privately through our support system ( http://support.enmasse.com/tera ) to protect the confidentiality of your information.

    I know most of you in the thread have had this issue resolved by a GM already or found an alternative solution, but I want to make sure anyone else with the same issue knows what to do:

    First, you can try another payment method to see if that works. If it does not, please submit a support ticket ( http://support.enmasse.com/tera ) or contact us via live chat. A GM will assist you! :)
    Hi FlippleDorp,

    Thank you for reporting this issue - other players have as well, and we have passed the information along to the game developer. If possible, can you include a screenshot of the the invisible BAM location (with the overlay map open so we can get a precise location!) just so we can verify that the developers have as much information as possible about the problem?

    If anyone else observes this same phenomenon please feel free to also include a screenshot as well!
    Hi guys,

    This error is networking related. It's not a game bug or game issue, but one that involves the communication between your computer and our game servers. So this is a case where you need to contact our support team directly for technical assistance.

    This type of error *can* occur due to server issues, but when it's plaguing individual players rather than groups or an entire server, it's most often an issue with your ISP or networking configuration. However, there are many moving parts when it comes to this type of error, so I truly recommend opening a support ticket for assistance so we can work on improving the connection to our servers!

    I recommend first reviewing the FAQ on this specific issue, and then also running our EME Diagnostic report, saving the full results to a text file, and including this with your support ticket.


    If possible, run the Diagnostic program immediately following a disconnection from the service to capture the best data!

    @PrvtTweeks, thank you for the description of what type of behavior tends to trigger the error - if you idle for a similar amount of time in a major city or are out in the open world, you can play without any issue?

    @Everyone else - can you include a short summary about the type of activity that tends to trigger the error? Is it during certain in-game activities, or during certain times of the day?
    Hi guys -

    There is another thread going on this issue, so I am going to lock this one and direct you there, though ultimately my suggestion is to contact our support team and work through this technical issue directly ( http://support.enmasse.com/tera ).

    Please visit this thread:
    This is a bug that has impacted a small number of people. The good news is there is a fix. The best option for your account is to do chat support because we need you to be on your character select screen which will expedite the fix. If you can't do chat during our chat hours of operation Noon - 8pm pacific, then we will of course handle the issue through the ticket you submitted. You should have a response very shortly letting you know what needs to be done from our end, and what you will need to do in response.

    As for the delay in the response time -- there were roughly 370 tickets waiting to be answered when you submitted your ticket last night. This roughly equates to 12-24 hours for a response (depending on the nature of the tickets we have). So, apologies for the delay there.
    Edited by: Solomon 1 minute ago
    Please contact our Support Team for any questions. Discussion on moderation action is against the forum rules. Thanks.
    We have pretty good resources to see if someone is telling the truth on these matters or not. That doesn't excuse the snarky response you may have received though and I apologize on that. However, as this is a personal issue about your account, it has no place here on the forums. Me, Minea, Solomon, and other GMs all peruse the forums quite regularly and you are welcome to PM us about any disgruntleness you may have. We'll take a further look into your ticket, but I am locking this thread.

    Hello Ninoo,

    Firstly, sorry to hear about our mistake and it got fixed.

    I think you're fine to gather, but as I don't know why exactly the misunderstanding occurred, your best bet is to confirm with the Support Team as we don't discuss moderation on the forums. Thanks!
    Hello everyone,

    We understand that this morning's alliance contribution points distribution has not been as smooth as we'd like and some players weren't able to participate in the 1 and 5-man alliance Vaults. We're sorry for the inconvenience and we will host a Vault double droprate weekend from Friday to Monday.

    Vault Double Drop Weekend

    Start: Noon Pacific Time on Friday, August 23
    End: Noon Pacific Time on Monday, August 26

    The double droprate will be effective in both 1 and 5-man Vaults.
    Edited by: Minea 8 minutes ago
    Hi guys,

    When it comes to any errors with purchases through our shop, you must contact the support team directly. There is simply too much sensitive information to assist you with this type of problem on the forums, so please send a ticket to our support team and we'll gladly assist you: http://support.enmasse.com/tera !

    If you can provide the exact message you see when your purchase fails it will help us to assist you as quickly as possible.
    Hi Wrymn,

    I see you've submitted a support ticket regarding your installation issues - if you are still having any technical difficulties please update that thread and I will gladly assist you!
    (Knock it off and chill. Take it to the PM's if you have issues with a specific person and even then please remember to remain civil. Take this as a warning please.)
    Added this clarification on the dailies:

    As for the daily quests, they are scheduled to reset at midnight tonight. You will be able to receive or return the quests then. When we made the change to reset the dailies at midnight, the day is extended until the next reset time (midnight), so technically we are still on yesterday's day for dailies.
    We're still looking into the daily quest.
    The contribution points are added back (not rolled back): http://tera-forums.enmasse.com/forums/general-discussion/topics/Contribution-Points-After-820-Maintenance
    Hello folks,

    All servers are up and accessible. With the last server maintenance, we've added back the contribution points you had before the 7 a.m. maintenance today. Please note that this was not a rollback.

    Thank you for your patience.
    Edited by: Minea 5 minutes ago
    No, it's not up yet and creating threads like this will take my time away from actually tracking down our progress. :(

    We are still working to on the issue and the maintenance will be extended. I don't have the ETA yet, but will let you know as soon as we have one. Otherwise, I will give the next update at 11:30 a.m. PDT.
    Currently we are working on the servers to address some issues we ran into after this morning's update.

    For server-related information, the best place to check is Server Status. :)
    We'll be restarting all servers in 10 minutes. Thanks!
    Hello everyone,

    We have an all-server restart in 15 minutes, at 10:10 a.m. PDT address the alliance system-related issues. The expected downtime is approximately 15 - 30 minutes.

    All servers will be under maintenance at 10:10 a.m. Pacific Time:

    • Mount Tyrannas - PvP
    • Lake of Tears - PvP
    • Valley of Titans - PvP
    • Tempest Reach - PvE
    • Ascension Valley - PvE
    • Celestial Hills - RP PvE

    For real-time server status, please refer to the Server Status page. Thank you.
    Looking into this as we speak. Will provide more updates in http://tera-forums.enmasse.com/forums/general-discussion/topics/Hope-this-is-a-bug as they become available. Thanks.
    We're currently looking into this. Thanks.

    Redirecting to: http://tera-forums.enmasse.com/forums/general-discussion/topics/Hope-this-is-a-bug
    We are currently investigating the issue, will update you with more information as they become available. Thanks.
    If you think they are not respecting your privacy and are harassing you, please report it to our Support Team. We do our best to make our players feel safe. Thanks.
    Hello everyone,

    On August 20, our game servers, web store and login system will be under maintenance from 7 a.m. to 10 a.m. Pacific Time. We will be working on our platform system.

    Game/Web Maintenance 7 a.m. - 10 a.m. PDT on August 20

    - The game servers will be under maintenance - this starts at our weekly Tuesday server maintenance time but will last longer than usual.

    - The login system will be under maintenance - you will not be able to log into the TERA website to use the forums or make purchases.

    - The web store will be under maintenance - you will not be able to purchase any item until the maintenance is over.

    Thank you for your patience!
    Tomorrow's is not a new build but we are making improvements to address some of our community issues. Our current build doesn't work with the sliders. The current plan is to have the sliders available in the future but not through monetary means.

    We adjusted some text for clarification and temporarily changed access to the Vault of Allies. To see everything we've done, check out the latest patch notes.
    Edited by: Minea 2 minutes ago
    Hey All,

    We will be lowering the requirement to enter the Vault of Allies (5-man) to Cadets this coming Tuesday. This is only a temporary change for this current term of Exarch and will end on August 29th when the next Exarch is appointed.

    For more permanent changes, we will change dailies and dungeon reset times to coincide with the points reset for Exarch (midnight pacific). Also be on the lookout for a revised PVP schedule.

    As for Exarch Election schedules, please refer to the one in the game, as it is correct.
    Gorran on 08/18/2013, 05:39 PM - view
    It's been said during last eme stream so yes, it's official

    September :) It has a good amount of content, and requires a lot of localization work just like the Alliance patch did.

    And... Hopefully we can do more informative streams in the future too :)
    Edited by: Aliila 7 days ago - Reason: added more stuff
    (Moving this to MT server section as you'll probably get more focused help here.)
    Great job today! Thank you for showing us what a speedrun is, TR! :)

    The team cleared Crucible of Flame (3333) in about 10 minutes and the MCHM lasted just over 20 minutes even with a DC!

    As always, you can watch the recorded stream in our channel. Even Treeshark stopped by to say hi and answer a few questions! (Here is today's video.)
    (No more derails, folks. Thanks.)
    Added a known issue for the 5-person Vault:

    *After you complete the 5-person Vault with your team, the instance will remain completed (aka no monsters) until you disband your team.

    If you want to run the instance again with the same group, please make sure to DISBAND and reform the group BEFORE you enter the Vault again. Entering the Vault without disbanding the group will cost a Vault ticket without resetting the instance.
    Like mentioned in this thread, they don't work in our build right now so we don't have them yet. Currently our plan is to have them available through non-monetary means although the exact way hasn't been decided yet.

    You want to buy some of those sweet new 2013 swimsuits—but realized you’re running out of space in your bank vault. With bank expansions and bank expansion bundles on sale at 33 percent off, there’s no better time to make more room!

    From 11 a.m. PDT on Friday, August 16, to 11 a.m. Monday, August 19, you can buy bank expansions and bank expansion bundles (containing 3 bank expansions) for 33 percent off the usual price, from both Valkyon Outfitters and Valkyon Outfitters Online.

    “That’s great for the bank,” you say, “but what about my inventory?” We’ve got you covered: While you’re shopping at Valkyon Outfitters, be sure to pick up Totes, the Pocket Popo, for an additional 72 pockets worth of inventory space!
    I recommend sending in a help ticket to our CS department. They will be able to look up your transactions and help you figure out the problem. There are a lot of variables for why the EMP transaction wasn't able to go through.
    Hi. I think it's best if EME stays out of how the players organize sides :). The best we can do is pin this thread, which I have done.

    good luck and good fight.
    We are looking for a solution for this Exarch season for the member/cadet issue, but nothing is for certain yet.

    Current background at work
    Hey Ryond,
    Please submit a ticket to support and they will help you out as much as possible. There is not much we can do from here on the forums as we don't discuss personal account matters :).
    While we understand your frustration, I'm redirecting this thread to the relevant topic that's pinned by Treeshark: http://tera-forums.enmasse.com/forums/general-discussion/topics/About-the-early-Exarch-reset
    Hello Fox,

    I understand that you're upset, but please follow the forum rules on callouts and let's keep the discussion in existing pinned thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/About-the-early-Exarch-reset


    The long wait is over! You can now find 2013 summer beachwear in both Valkyon Outfitters and Valkyon Outfitters Online!

    This year’s collection includes:

    • Multiple swimsuit styles per race: Find the suit that’s right for you. All swimsuits are sold individually.

    • Swimsuit bundles: Get all of the styles for your race at a reduced bundle price. And, for a limited time, you also get a free fun in the sun beach box guaranteed to contain one of nine new summer accessories: hats, designer sunglasses, diving helmets, oxygen tanks, or even a surfboard.

    • Fun in the sun beach boxes: Want all the accessories without the closet full of swimsuits? Fun in the sun beach boxes are also sold separately. Pick up as many as you like!

    • Summer cooler loot boxes and beach bag loot boxes: Random summer cooler loot boxes (for the gents) and beach bag loot boxes (for the ladies) may contain a dyeable version of 2013 swimsuit items.

    • Elin beach bags: Is dyeing your swimsuit not quite enough? How about adding a custom label? Random elin beach bags may contain dyeable versions of the 2013 elin maillot, with a label that’s customizable upon binding.

    These suits are only available until September 15. Don’t delay—get yours today!
    Edited by: Minea 5 minutes ago
    This is complete, thank you.

    Along with the swimsuits, we've lowered the apothecary dye prices as well. (Treeshark's post)
    As we mentioned in a previous post, we understand that this was a sudden change for all (including us) and we're sorry. Unfortunately this isn't something we can change back, but we hope to make it a bit easier by making the apothecary dyes more affordable. The apothecary dyes are now 165 EMP for 1 and 440 EMP for a pack of 3.
    We are not rolling back.
    Hello everyone,

    Thank you for being patient with us while we look into this issue.

    The good news is that we've found a way to resolve this issue.

    If you haven't yet, please submit a Support ticket with the last character name you were on and your server name.

    (I'll update the 2nd post as well.)
    Edited by: Minea 3 minutes ago
    [quote name='solokeldon' at='08/15/2013, 09:29 AM']Their is a Sticky in this section at the top of the general discussion page ....

    They will be here in a little while after the update (unless something unexpected comes up). Thank you. :)
    Redirecting to Treeshark's post on this
    Hey Everyone,

    As you have noticed, the Alliance race to Exarch was decided yesterday around midnight pacific time. This was not intended and we are looking into why this happened. Right now we either have a choice of rolling back or continuing on as is. While rolling back may seem nice, it also resets the progress everyone has made in all other aspects of Tera which rules this out as an option. It is also extremely messy. Going forward with how things currently are offers the best outcome for all even though it does interrupt the plans made by some. We will also investigate what the current state of Exarch rule is, when the next reset actually will be, and communicate that back to you.

    Thanks for your understanding,
    Hello all, we're aware of the alliance's exarch terms starting and are looking into this. I'll have more information in the morning and give an update.
    Hello everyone,

    At 3 p.m. Pacific Time on Friday (8/16), we are inviting a Tempest Reach community group to do a speedrun of Manaya's Core Hard Mode!

    Join us on TwitchTV and let the timer begin!
    The dye changes caught us by surprise too, sorry about that. :( We've updated the patch notes to reflect the update.
    Hello folks,

    There will be an in-game store maintenance at 10:30 a.m. Pacific Time tomorrow, August 15. The expected downtime of the in-game store is approximately 30 minutes.

    The web store will remain available and will function normally through the in-game store maintenance. Thank you for your patience.
    There is only one area in the US that does not deal with daylight savings and I believe it is in the arizona strip of time.

    That said, I know this is many kind of confusing and we are working on a hotfix on this right now. The easiest way is just to google "time in utc" and google will tell you.
    Thank you for the PM's, everyone. I'm forwarding the information to our team!
    Reading is your friend :D

    We've been investigating this and communicating internally about this, and would like to request your help.

    Please let us know:

    Your server name
    Your character name you're having this issue with (all of the character names if they are all having the issue)

    You can either reply to this thread or PM me (if you want to keep them private). Thank you.

    (This is a reminder for everyone to be civil and respectful to each other. You are welcome to express your views but please remember the rules. Thanks.)
    Please keep this feedback to the appropriate thread!

    Yeah we goofed on this one. The Nexus schedule will align after today.

    Sorry for the inconveniences!
    Sliph, how long have you let it sit on the black screen? the first time for me i had to let it sit for quite a while.
    Okay... well we definitely don't need TWO threads on this. Closing this one down. If the other one keeps getting worse, it will follow suit.

    This is the moment you’ve been waiting for: The alliance content is now live. The battle for noctenium has begun!

    Players can now seek their fortune with the Free Traders Collective, boost their reputation in the Enlightened Union, or stand strong alongside the Iron Order.

    Check out the alliance game guide for all the details.
    We've noted the change in patch notes, thank you for letting us know.
    Heya Ice,

    Hoping this FAQ on Error 7 will be of help. I did see that you have the elite status but the new elite status not displaying for all users is one of our known issues.
    We are looking into what's causing this, folks!
    Noctenium Tissue is not from BAMs, that's an error in the patch notes, it'll be fixed shortly. Thanks for noticing!
    If you see them stealing your Noctenium extractors, feel free to throw a drop bomb at them, and that'll stun them and they'll drop the key. It works during non-PvP times :)
    TwilightAngel09 on 08/13/2013, 10:39 AM - view

    Also might be a bug that only effects a small amount that don't get anything new. Idk if the repair will change anything but can try that

    Negative on this, don't repair if you're already in the game.
    This is fine, unless they can actually PVP you.
    msoltyspl on 08/13/2013, 09:33 AM - view
    Any interface changes (chats, colors, placement) are still not remembered (possibly only for founders). It's been few months already, since previous update. It's beyond irritating, particularly on fresh characters.

    It's an ongoing investigation and we are working with BHS to see why, as it does not happen to all players.
    I'm just going to put this here. :)

    Please enter any issues you find here. Consult the patch notes first! http://tera.enmasse.com/news/patch-notes/patch-211701
    go go go
    * Elite Bar additions not showing up. We believe this is just a temporary issue for current players. Unsubbing and then resubbing will NOT help. The additions are there (if you create a new character, you will see them), it will just take a bit. This last happened when we changed the mount, and we ask for your patience on this.

    *Raid Flash Grenades currently prevent server transfers.
    Edited by: Treeshark 1 day ago
    Tharian had it right, but I'll say it again.

    Solo instances are available to all (Vault of Fire, winter, etc..). The 5-man Vault of Allies (see the pluralism? you need more than one) is only available to Alliance members. You will still need a ticket to get in.

    And yes, ranks get calculated at the same time exarchs do, so even if you have 1000 pts you won't be a member for the first 2 weeks.
    Ginjitsu on 08/12/2013, 04:03 PM - view
    Copying and Pasting shouldn't take that long.

    Actually, we go through a lot more steps than that. It's a multi-team effort involving production, QA, writing team, and web team after we get the notes and build.
    (This topic belongs in the Off-Topic section of the forum as its focus isn't TERA. Thanks!)
    This schedule is not final, it's just the one that will be active the first week. While we all have seen countless videos, streams, and read guides and translations on how this stuff works, actually living it can always produce interesting results. It's not going to fit every single players schedules and desires, but after we see it in action we'll be able to refine it a lot better.
    Hi NastyNate,

    I just sent you an email with some steps. Could you give those a try and reply back to my email?
    NastyNate813 on 08/12/2013, 11:57 AM - view
    Thanks for the reply Minea, I tried deleting file, but I have the same results. The launcher did replace the file with a new version having today's date, but it is still stuck at the same place when all is said and done.

    Heya Nate, for the error you've linked the image to ("One or more files are in use by another process"), the suggestion I've received is to restart the computer.
    We're working on it! I'm afraid our Monday morning isn't as slow. ;)
    All of the winners and honorable mentions should have received the prizes, please check your in-game parcel! Congratulations! :)
    The Alliance patch is about 90mb.


    Edited by: Aliila 14 days ago - Reason: lol all the instant posts are pretty awesome.
    (I'm going to move this thread to Introductions subforum so latecomers can still say hi and find out more about Aliila. :) )
    Fr0sk on 08/12/2013, 10:31 AM - view
    I approve these changes. Thanks for the update Treeshark...

    One question though: Is it the final sched? I assume it is, since it's based on survey?

    It's the one we'll start with tomorrow.
    (Keep up the good work! :) )
    I made more ascii art and i put it in my first post of this thread.
    We are not pre-loading the Alliance patch.
    We will organize a list of guilds and members to contact on monday so that players who did not participate for whatever reason can look up any guild they want to contact.

    but chaos can be fun, no?
    Thank you for joining us today, all! :)
    It was all of the backslot items and foodie weapon skins. All permanent items.

    I also hope us previewing the alliance patch and interacting with you more were the draw for joining us today.
    As an update, there will probably be a hybrid of Options 1 and 5. Nexus times will probably remain the same, and schedules will be the same on both server types.
    We will put the changers out eventually. Unfortunately they are not functioning at all at this time.

    Love last summer’s swimsuits? Or maybe you just can’t wait for the new ones to come out. If you act fast, you can pick up a pack of three swimsuits for 75 percent off before we take them out of Valkyon Outfitters and Valkyon Outfitters Online!

    You can pick any or all of the following:

    • Bandeau Swimsuit 3-Pack (Amani Female) (Permanent)
    • Trunks 3-Pack (Amani Male) (Permanent)
    • Lifeguard Swimsuit 3-Pack (Baraka) (Permanent)
    • Torpedo Swimsuit 3-Pack (Castanic Female) (Permanent)
    • Board Shorts 3-Pack (Castanic Male) (Permanent)
    • Bikini 3-Pack (High Elf Female) (Permanent)
    • Boxers 3-Pack (High Elf Male) (Permanent)
    • Halter Bandeau Swimsuit 3-Pack (Human Female) (Permanent)
    • Tropics Trunks 3-Pack (Human Male) (Permanent)
    • Ruffled Swimsuit 3-Pack (Permanent)
    • Dippers 3-Pack (Popori) (Permanent)
    • Midnight Maillot Swimsuit (Elin) (Permanent)
    • Beach Party Bundle

    This clearance sale starts at 11 a.m. PDT on August 9 and ends at 11 a.m. PDT on August 12. After this sale, the 2012 swimsuits will be removed from Valkyon Outfitters—and the new 2013 swimsuits will arrive next week! So take the plunge and get yours today!
    Yes, I believe it may be in our next build. The current workaround for this bug is to use our web store.
    rarexkandy on 08/09/2013, 12:03 PM - view
    "After this sale, the 2012 swimsuits will be gone forever—and the new 2013 swimsuits will arrive next week! "

    Thanks for the headsup though, I guess.

    We will be removing the 2012 swimsuits from the store for now. We'll correct the post soon. Thanks.
    Thanks for the feedback :)
    The chat was going by really fast, it was hard to catch the questions. Also we did have a lot content to run through within the one hour stream time. We've learned from this stream and will try to do it better in the future!
    Call outs are against the rules! But my lock button is malfunctioning right now.
    There will always be a new game with new features and redesigned aspects or similar features. That's how all products work and that's what makes everyone (all gamers in this case) excited.

    Instead of asking a question like "XYZ is happening, what is TERA bringing to the table?" or focusing on other games as a subject, I believe it's more constructive to ask or discuss "What improvements can we make to TERA to make it the best it can be?" or "I'd like these improved because of xyz reasons and I'd like to hear other people's thoughts and why.", etc. After all, this is the official TERA forums. Thanks.
    Wait... This is not the kind of "race for a mystic" I thought it was. I was thinking this was a rescue mission, a race to save a mystic surrounded by argons or something. An adventure, a test to overcome the greatest odds.

    (I'll show myself out. ;) )

    (Other than the racial skills, it may be a good idea to see which max level armor looks you like better for cloth. My mystic is a high elf or a female aman for this reason. ^_^)
    MikaRen on 08/08/2013, 07:34 PM - view
    Gratz! but did anyone else notice it was all TR &gt;.

    Actually the very first winner we featured (the person who created the image we used for our post) is from Lake of Tears.


    Slayer OP Chopped Salad by Pish on Lake of Tears


    Swordfish (Or substitute any fish and make it look like a swordfish), bananas, Angus steak, portobello mushrooms, assortment of bell peppers, strawberries, corndogs, kimchi, sushi rice, seaweed, pocky sticks, Hello Panda, garlic salt, grounded pepper, rice seasoning, rice vinegar, lemons


    1. Lightly salt and pepper your choice or cleaned fish and slice horizontally to allow better cooking on the bbq grill.

    2. Chop angus beef into cubes then, salt and pepper the beef. Allow it to sit in lemon juice for at least an hour before putting on skewers.

    3. Add portobello mushrooms, juicy bell peppers, and strawberries to the skewers and then throw them on the grill!

    4. Cook sushi rice and and a bit of rice vinegar to the mix! After it is done cooking, lay some rice on plastic wrap and add kimchi in the middle before shaping onigiri! After shaped, add seaweed.

    5. Microwave corndogs for a bit xD! And then throw them on the grill for a few seconds to get them nice and crispy! Chop the corndogs! Add ketchup if you want!

    6. Chop bananas and watermelon anyway you like!

    7. Use the Pocky and Hello Panda to the dish for some sweets!

    8. Romaine Lettuce is just something to add to make the dish more vibrant in color! And more salad like.....

    9. Enjoy !


    Shish Kabobs by Ubat on Tempest Reach


    Green bell pepper, green onion, red pearl onions, mushrooms, carrot, (substitute any of the above ingredients for whatever you prefer), 1/2 lb. thinly sliced chicken, 1/2 lb. thinly sliced beef


    1/2 c. apple, 1/4 c. onion, 4 cloves garlic, 1 green onion, 2 tbsp. soy sauce, 2 tbsp brown sugar, pinch of pepper, 1 tbsp sesame oil


    1. Combine marinade ingredients in a blender and blend until smooth.

    2. Add beef and chicken, toss to coat then wrap it up and leave it in the fridge overnight.

    3. Cut veggies into bite sized pieces and start stabbing!

    4. Fold slices of meat two or three times, depending on size, before placing it on the skewer.

    5. Grill until meat is cooked (since the meat is thin this shouldn't take long).

    6. Enjoy!


    Zeqhanis's Big A** Pocky by Zeqhanis on Tempest Reach

    Ingredients for Breadsticks

    2.5 tsp of active dry yeast, 3.5 cups of bread flour, 2.5 cups of all purpose flour, 0.5 cup of water, 1 cup of fat-free milk, 1 tsp salt, 2 oz confectioner's sugar, 1 stick of butter, 2 oz tahini, 3.5 oz honey

    Recipe for Breadsticks

    1. Microwave milk and butter in a mixing bowl until warm; stir in yeast, and allow this mixture to sit while you thoroughly mix your dry ingredients.

    2. Combine all breadstick ingredients in your large mixing bowl, and stir, while slowly adding water. Continue stirring until you obtain a dough which is well mixed, with a firm, yet malleable texture.

    3. Cover the mixture, and refrigerate for two hours. During this time, evenly sprinkle all purpose flour on a rolling surface, and preheat your oven to 325F.

    4. Evenly divide your dough into 3 sections, rolling them into well-floured sticks; do not worry if their shape begins to spread.

    5. Place your dough evenly spaced on a pre-greased cookie tray, and allow to cook for 6 minutes.

    6. Carefully remove the tray from heat, and divide each loaf along it's length.

    7. Carefully reshape them into sticks, while you pre-heat your oven to 350F.

    8. At this point you will want to bake your giant B.A.P.sticks for 20 minutes, turning the cookie sheet, and continuing for 15 to 20 minutes, based upon desired darkness.

    9. At this point, drop your oven's temperature to 180F, and cook for an hour (skip this step if you want soft breadsticks).

    Ingredients for Coating

    0.75 of a cup broken almonds, 0.75 of a cup broken pistachios, 2 cups of milk chocolate chips, 2 cups of white chocolate chips, 3 TS of Fat-Free Milk, 1 tbs Hershey's strawberry flavored syrup.

    Recipe for Coating

    1. During the breadsticks' low-temperature "drying phase," combine 1.5 Tablespoons of milk with 2 cups of chocolate chips in a microwavable container, or a double boiler.

    2. Once your breadsticks have finished cooking, begin melting your chocolate on low-medium heat/power.

    3. Once molten, carefully ladle the chocolate onto your breadsticks, and either set them on wax paper, or, preferably, tie them with string to a cabinet handle, with a drip cup beneath their free-hanging ends.

    4. Once the chocolate has solidified, add an additional layer, and carefully roll the sticks over a tray of broken almonds.

    5. Set them aside, and prepare the white chips for the strawberry B.A.P.s in the same fashion.

    6. Place half a cup of white chips in a separate container (this will be used to create white stripes).

    7. Stir 1 tablespoon strawberry syrup into the remainder, repeating the process utilized for the chocolate B.A.P., this time with Pistachios taking the place of Almonds.

    8. Finally, drizzle the unflavored white chocolate set aside earlier from the blade of a knife to form patterns, then place your finished treats in the refrigerator to harden.

    9. Enjoy!
    Edited by: Minea 3 minutes ago

    Winner, winner, chicken dinner!

    We asked you for your best TERA-themed recipes, and you put on your chef’s hats and answered the call. After poring over a number of delectable entries, our judges selected the three that best captured the design esthetic of our new foodie weapon skins and accessories.

    The winners are:

    Slayer OP Chopped Salad by Pish on Lake of Tears

    Shish Kabob by Ubat on Tempest Reach

    Big A** Pocky by Zeqhanis on Tempest Reach

    Each of the three winners will receive a foodie weapon skin and all four of the foodie hats!

    We also have honorable mentions! Each of the honorable mentions will receive a foodie weapon skin:

    Panda Muffin by Sarah.Farron on Tempest Reach

    Perfect Paka’s Perfect Poultry by Ulumaika on Tempest Reach

    Panda Pop Rice Krispie Treat by Caetana on Celestial Hills

    TERA Top Chef Sashimi by Pandage on Tempest Reach

    Does this inspire you to cook TERA dishes? Please join us in congratulating them on their tasty, tasty triumph!
    Edited by: Minea 5 minutes ago
    Good news! If you go to this page: http://tera.enmasse.com/alliance and scroll all the way down, you will see a few guilds for your server.

    And even better, if you go to http://tera-forums.enmasse.com/forums/general-discussion/topics/Guild-Fair-Saturday-August-10 , you will see that there is a Guild Fair coming up on Saturday!
    Well this thread is going nowhere. If we could make it a skill on the elite bar, we would, and that's our final answer.

    Hey everyone,

    Please note that the pre-registration deadline is 6 p.m. Pacific Time tomorrow (Friday)!

    Also due to the extreme popularity of the event, we had to change one of the pre-registration perks.

    Instead of the 10 sets of fireworks in guild names, we will be offering 3 Powerful Savage Draught (+5 Power to all guild members for guild rank 2 and above) and 3 Potion of Cultural Opportunity (+5% XP to all guild members for guild rank 2 and above).

    Thank you for understanding!
    survey posted on first post.
    AkizukiRyou on 08/08/2013, 02:11 PM - view
    Okay well the, another question, on the PVP server can an outlaw still attack anyone outside of a safe zone? Even people in their own alliance? Or are they free to hang out there even when outlawed.

    Outlaw does not work in Alliance Zones at all. You *can* outlaw against your own Alliance members in the open world.
    Espei on 08/08/2013, 12:54 PM - view
    I knew it!

    Anyway... isn't the alliance zone OWPvP all the time? It's just that times outside of the red slots are when your base camp is safe from anyone coming in and killing you or the NPC who provides the quests.

    If you are out and about in the maps, regardless of PvE server, you can be killed right?

    I'll just put together a few options and put it to a vote over the weekend. I'll have a link up later.
    Kamster on 08/08/2013, 12:34 PM - view
    From looking at all the guild apps on the guild app thread--was it really a good idea to do this event in Freedom Plaza? Velika lags enough as is when there's just 100 people there. There's gonna be thousands and it's gonna be worse than Nexus I bet. Event should have probably been held on the Velika outskirts.

    That was actually my first choice, except that I thought it was too tempting for certain people to swoop down and kill all the lowbies gathered to join a guild on PvP servers. I mean, I want to encourage owpvp and all but that would have been an overkill. :)
    The whole calendar was actually designed to make the creepiest ASCII art we could.

    But in all seriousness, we did try to consider east coast players in the schedule. The current thought is that they have a 7p-9p slot and night owls have the 11p-2p slot. Obviously you can do both.

    You don't have to be there for the entire PVP time to do Alliance stuff. The only Alliance objective that actually requires a PVP time is the Infiltration quest. Noctenium Extractor competition is much more fun with PVP, but can be done without.

    I think opinions may change once this all plays out. Maybe this schedule is perfect, or the worst ever, but it'll take at least till Tuesday to find out :).
    Question: for the single player vault, if your alliance controls the least amount of noctenium, does that mean that alliance cant enter the vault or is the CD a lot longer than the alliance with the most amount of noctenium?
    - Answer: The cooldown is same for all players for the Alliance vault. If your alliance controls the least amount of noctenium at the end, you have less time slots allowed to enter the vault. The alliance with the most noctenium has a higher chance to get more of the slots.

    Question: could you guys put up the stats of the new alliance gear and the recipe to crafted gear?
    - Answer: There needs to be some mystery in the game :)

    Vanilla or Chocolate? - Vanilla, the real vanilla bean
    House or Breakbeats? - Neither ><
    Caribbean or Mediterranean? - Mediterranean
    Discovery Channel or Camping? - Discovery channel
    Maid Outfits or Leotards? - Both
    Tea or Coffee? - Tea, but not that caffeine free herbal stuff.

    When is the release date for Alliance patch? - Very soonish?
    When is the release date for Magician's Fortress (and new gear sets)? - We'll get there when we get there!
    Runespider on 08/08/2013, 10:47 AM - view
    It says aug 13 on the top of the alliance website.

    This will come up, so let's just consolidate the discussion here :)


    A few things first:

    1) Why do PVP servers not have 24/7 PVP?

    The open world PVP on PVP servers is staying the same. Alliance PVP times just allow you to do specific Alliance PVP related tasks. We have tried to make it as open as possible without having players have to worry about PVP 24/7. We also have to work around the Nexus schedule.

    2) Why do PVE servers have PVP at all?

    The open world PVP on PVE servers is staying the same - non existent. Alliance PVP only applies to Alliance instanced zones at certain times. Generally having a more concentrated, organized PVP would be more accepted even on a PVE server (we hope).

    3) Is this schedule set in stone?

    Nope. We will start with this and see how it goes. Much like the Nexus calendar, we will keep listening to your feedback and player behavior on what the best times are or aren't. It may turn out that the whole Nexus and Alliance PVP times need a complete revamp and we will do so when we think it is necessary.

    We will be pushing out a launcher update this morning. Please find more details below:

    Some players have been impacted by an “Unknown File Error” over the last couple of patches. When this error occurred we asked that you go through the steps outlined in this FAQ which resolved a majority of the cases. Our team here has been working on a solution to automate these steps and create a more seamless patching process. As with any “fix” there are always use cases that could still come up. So, while we won’t say its 100% fixed we are fairly confident after testing we have solved the majority of these issues.

    What happens now?
    When the patcher detects an unknown, corrupt, or missing file it will automatically run a repair to replace them. You will notice the progress bar go from downloading to verifying a few times.

    How long does the repair take?
    Speed is dependent on several factors such as connection, PC, bandwidth, etc, but internal testing has taken 30 minutes or longer. We ask for a little patience if you are in the repair process.

    What do I need to know if a repair is run?
    Let the repair finish. If you close the launcher before the repair locates the corrupt or missing file you will get the play button after you sign back in, but the game will crash with an FFFF:FFFF error. You will then need to run the repair manually.

    The estimated time for repair is very long
    The time predicted to complete can be inaccurately long. It will NOT take “More than seven days” to run the verify & repair. Please don’t panic or exit before it finishes – the progress time for verify/repair can be unreliable.

    The repair is stuck at 99%
    If the repair is stuck at 99%, meaning it has been at 99% for several minutes, close out of the launcher and open it back up. It will finish after you sign in and should not be impacted by the above bullet point. In the rare use case the patch does not finish, you will need to run the repair manually.

    Insufficient Free Disk Space
    : If there is not enough disk space for the repair the patch/repair will fail; the Play button will not be enabled (turn Yellow) and the message in the Blue status bar will say “Source file was corrupted”. If you run into the situation, please ensure that you have at least 25 GB of free space on the drive that TERA is installed on. It will NOT complete until there is enough free disk space.

    Message for file modders.
    If you have modded files and the patcher runs a repair, all modded files will automatically be replaced with the correct versions when the repair is complete.

    How does this impact game defaults (UI, keybindings, etc.)?
    It does not change a thing so your keybindings and UI should stay the same.

    We hope this helps!
    Edited by: Minea 1 minute ago - Reason: We're updating our launcher this morning to help resolve the unknown file errors folks have been getting.
    (This thread is more appropriate for Off-Topic. ^_^)
    BDH on 08/08/2013, 05:52 AM - view
    Don't release this on Friday please! Release it today or Tuesday.

    PLEASE PLEASE PLEASE, do NOT update anything on the weekend. There is always a problem with any update for some people. I don't usually have problems with the updates, but it always effects somebody in our guild.

    I have been seeing a pattern for the past few months: patch comes out &gt; people have problems updating &gt; bugs start showing up / lag &gt; server goes down &gt; emergency patch &gt; people have problems with updating &gt; repeat until fixed (usually by Sunday night or Monday)

    Ok we won't release it on Friday.
    Hey all.

    I know this is a bit late coming, 6 pages into a thread, but let's focus this discussion back onto JTera's Event itself, or I'm just going to lock it.

    (I, for one, entered this thread expecting to read 6 pages of discussion on the event. I'm not sure why I expected that upon further thought.)
    Everything already delivered to you will stay. This change goes into effect next week and delivery won't change until that time.
    Nothing else changes except that we are removing the 5 3-day Village Atlases that we added a few months back. So we took away 15 days of VA and gave you 30 days of VA.

    The two additions on the bar refresh just like the boosts. If you click on the Elite Gift Box, it will deliver into your inventory. You will not be able to get another one until the Elite Bar resets. Just like the XP boost and all other boosts, if you do not use it that day, you still only get 1 the next day.
    We've been trying our best with what we're able to, so happy to see improvements. :)
    OtakuDan on 08/07/2013, 03:18 PM - view
    So, are the gift boxes renewed everyday like the other elite buffs or do they renew on the day of Elite payment is due?

    "These two new items will refresh daily at the same time as your other Elite buffs. We hope these additions will enhance your game time as an Elite Status member." :)


    We’ve made some improvements to the elite perk bar in the next build, and I’m here to walk you through the changes. It’s pretty simple, but it will affect all Elite Status members, so read on!

    First, you will see a village atlas on the elite perk bar, but it won’t be usable directly from the bar. Instead, when you click on the button you see below, it will deposit a 1-day village atlas into your inventory (make sure you have enough room!). This new village atlas replaces the 3-day village atlases we added to the Elite delivery a while back, and those will be removed upon implementation of the 1-day version. The 30-day village atlas will still be delivered, and is still the best atlas to use for your main. The new 1-day village atlas will be there in case you can’t find your main atlas.

    Second, we will be introducing a special elite gift box that will be obtained through the elite perk bar as well. Just like the 1-day village atlas, just click the button on the bar, and it will deposit the elite gift box into your inventory (make sure you have enough room!). The box will deliver one of the following when opened: extensive alkahests x5, masterwork alkahests x5, spellbinds x5, or master enigmatic scrolls x2. Or you could receive various 1-day items from Valkyon Outfitters such as costumes, skins, or pets.

    These two new items will refresh daily at the same time as your other Elite buffs. We hope these additions will enhance your game time as an Elite Status member.
    Dailies @ 5am PDT.
    Elite Bar @ 5pm PDT.
    Vitriolshark got consumed in a Sharknado.
    BE NICE.

    j/k. do whatever. :)
    Hello, everyone!

    For this week's En Masse stream, we will have Tonka and Aliila show us the alliance patch! (If you haven't, say hi to Aliila here!)

    Join us at 3 p.m. Pacific Time on Friday, August 9!

    Mite on 08/07/2013, 03:34 PM - view

    Do we pronounce your name as A-lee-la or A-lye-la? :o

    A-lee-la :)
    Runespider on 08/07/2013, 03:17 PM - view
    Ex FFXI player :o


    Hi too ;)
    What class is your level 60? - Archer
    Favorite class and dungeon? - Priest and don't have a favorite
    Favorite cereal? - Kix (the berry one)!
    Pirate or swimsuit? - Pirate
    Is your 60 an elin? - No, castanic female! horns > ears
    Hello everyone,

    My name is Aliila, I am very excited to be the new associate producer for En Masse Entertainment. I have been with EME before TERA’s initial launch last year, and this is my official introduction to the TERA community. Life as a gamer for me started with Duck Hunt at the age of 5. Final Fantasy XI is my first “serious” MMO, followed by many years of World of Warcraft and the Burning Crusade is still my favorite expansion. As for TERA, currently I have a level 60 character on Tempest Reach and working on my second and third. I am looking forward to seeing all of you on the forum and meeting all of you in many of our future EME events.

    Speaking of EME events, I will be on our Twitch stream this Friday (8/9/2013) giving a preview of the Alliance patch. I will also try to answer some of your questions about the Alliance system. I hope to see you there.

    The maintenance is complete. Thanks!
    it's still swimsuit season right?
    Hey guys, sorry for the late update. We tracked down the issue with PIN's purchased in US and resolved the issue. This should now work. Thanks for your patience.
    Zulficar Fortress, Bastion or Velika. Sometimes Kanstria. :)

    The new alliance system is on its way, and you need to join as a guild—or join a guild that’s already in the alliance you want.

    To help get you ready, TERA is hosting a Guild Fair on Saturday, August 10, from 3 p.m. PDT to 6 p.m. PDT! Come by Velika’s Freedom Plaza and meet guild recruiters—or talk to prospective new members on behalf of your guild.

    Looking for a Guild?

    If you’re looking to join a guild, just stop by the podium in Velika’s Freedom Plaza. You’ll find representatives from different guilds on hand to talk to you about the benefits of joining! Just look for the players riding struthio mounts; those are the guild reps, and they’ll have all the info you need about their respective guilds.

    Are You a Participating Guild?

    If your guild is planning to participate in the Guild Fair, your best bet is to preregister by filling out a form in this thread. Guilds that preregister will receive a variety of perks, including:

    1. Ten sets of fireworks that spell out your guild’s name—great for advertising your presence (or taking awesome screenshots)!

    2. One temporary struthio mount for the guild representative during the Guild Fair, so prospective guildies can more easily spot you in the crowd!

    3. A chance for your guild to be listed on our new alliance website. Preregister by Tuesday, August 6 at 11:59 p.m. PDT, and you could be one of five randomly-chosen guilds on your server to display your guild’s name and recruiting forum thread (or guild website).

    Preregistered guild representatives need to gather at Velika’s Freedom Plaza by 2 p.m. PDT on Saturday, August 10 to prepare for the guild fair. EME staff will be around between 2 and 3 p.m. PDT for preregistration perk distribution.

    Even if you don’t preregister, you are still welcome to hang out in the plaza and recruit, or just show your guild pride. En Masse staff will also be checking in on all servers to show our support—and who knows what could happen when the fair draws to a close?

    Happy recruiting—and we’ll see you at the Guild Fair!
    Edited by: Minea 1 minute ago
    Guys... please sign up in the designated thread located here. :)
    Hello folks,

    We'll have an in-game store maintenance at 10:30 a.m. Pacific Time tomorrow, August 7. We'll tweak with some text displays and grouping of the items and the expected downtime of the in-game store is approximately 30 minutes.

    The web store will remain available and will function normally through the in-game store maintenance. Thank you for your patience.
    Edited by: Minea 6 minutes ago
    Chayna on 08/06/2013, 06:37 PM - view
    what if i just don't want to join an alliance? i have zero desire for any pvp. which is why i joined a pve server.

    You don't have to join anything you don't want to. You can also join an Alliance and never PVP and still contribute.
    The best way to get this sorted out is to contact our Support Team, as the fellow players are not equipped to handle this. :(
    This is a reminder for folks to preregister! Because we're coordinating to have some of the preregistered guilds to be featured on the alliance webpage, the deadline for a chance to be selected for the alliance page is by 11:59 p.m. Pacific Time today, August 6.

    If you preregister after tonight's alliance webpage deadline, you will receive all other perks.
    Really love the facial expressions. :D

    I... I want to be in your static just so that I can get drawn... ;_____;
    Runespider on 08/06/2013, 10:30 AM - view
    That's kinda the point.

    Info last week would of been nice, soon it won't be worth telling us anything cause it will already be in the game. Lots don't even know it's coming.

    I know it's probably bhs fault but still. Don't bigup new stuff enough, this would be like them advertising the new superman film the day before it launces.

    Agreed, but we don't want to put out misinformation either. Also if the new superman sequel launched a month and a half after the first one, they'd face similar problems.
    You're going to want many different levels in your Alliance, not just 60s. The Velika buff applies to all levels, where the Allemantheia buff does not. Kaiator will be great for PVPers. You get a significant amount of Alliance points for leveling as well. This isn't saying what you guys have said about the Alliances is wrong, I'm just explaining this side of things :).

    We're in the middle of putting together a game guide for Alliance that will explain as much as we can. If you all just wanted the names of the Alliances and where the halls were located, we could do that too, it just doesn't seem... great.

    More info will come REALLY soon everyone. This time next week you won't even have to ask (knock on wood)
    For players receiving the "Unknown File Error" following today's maintenance, please follow the steps in the FAQ on this error, located at:


    Don't forget the last step, which is running the Repair function. It's important!
    Chat support will be unavailable today, August 6th, between 1:30pm and 3:00pm PDT. Standard chat hours of operation will resume on Wednesday.
    (Please remember to follow the forum rules on petitions. Thanks. :( )
    We'd love to include anyone and everyone but the restrictions are in place to keep everyone safe for legal and tax reasons. :(
    It's pinned in the "Player Guides" section of the forum. Good job!
    Edited by: Minea 3 minutes ago - Reason: got the exact subforum name
    Pinning this, nice job!
    We'll be restarting in 5 minutes. Short notice due to emergencies and stuff. Just TR.
    Yo we looking into this
    Thank you for joining us today, everyone! We had a blast!

    (And you're right, Tonka.. It is funny when we die. ;_;)
    Hello, folks!

    The next content update will be coming this month and we are very excited! As you already know, this update involves TERA’s political system going through a transformation from the old vanarch system to the new alliances!

    In the new alliance system, you will be choosing one of the three alliances in TERA, and this will be an important decision as each alliance has different advantages to offer. Once you find the alliance you want to be a part of, you will join the alliance as a guild. This means, being a part of a guild you feel passionate about will have even more meaning on top of the usual pluses!

    For those of us who haven’t found the perfect ‘home’ in TERA yet or for guilds that are looking to grow their ranks (or just want to show their guild pride!), we will be hosting a Guild Fair on Saturday, August 10. This will be a perfect opportunity to find like-minded people, make new friends and find a guild of your dreams!


    When: Saturday, August 10
    Time:3 p.m. – 6 p.m. Pacific Time
    Where: In front of the podium in Velika’s Freedom Plaza
    Guild preregistration: Preregistration thread


    Are you looking for a guild to join?

    Just stop by at the podium in Velika’s Freedom Plaza between 3 p.m. – 6 p.m. on Saturday, August 8!

    There will be representatives from different guilds to talk to! The guild representatives will be easily distinguishable by their special item, so look out for them! (We’ll update with more information on what to look out for.)

    Are you a participating guild?

    1. If you will be representing your guild in the Guild Fair, the best way is to preregister by filling out a form in the preregistration thread! Preregistered guilds will receive a variety of perks like the following:

    a. 10 sets of fireworks that spell your guild’s name
    : Great for getting people’s attention or for screenshots!

    b. 1 mystery cosmetic item (temporary) for the guild representative during the Guild Fair
    : To set you apart from others so the future guildies can easily see who to talk to! (More info to come next week)

    c. A chance for the guild to be listed on our new alliance website
    : 5 randomly chosen guilds from each server will get to display the guild’s name, server name, and their recruiting forum thread or the guild website on our brand new webpage for the alliance update.

    2. After preregistering, make sure to have at least one or more guild representative present in Velika’s Freedom Plaza from 2 p.m. – 6 p.m. Pacific Time on Saturday, 8/10. (The preregistration perk items will be distributed before the event.)

    3. If you didn’t preregister, no worries! You are still free to come and recruit or show your guild pride!


    En Masse staff will also be checking in on all servers to show our support and who knows what would happen at the end of the fair?

    Happy recruiting and see you at the Guild Fair!
    Edited by: Minea 1 minute ago
    If you are in a guild that will be participating in the Guild Fair on August 10, please preregister using the following form.

    If you have comments on the event, please post it in this thread and help us keep this preregistration thread focused.

    The upcoming alliance patch will bring political changes to TERA this month by allowing you to join one of the three alliances with different advantages! You will be joining the alliances as a guild, so the Guild Fair will be a perfect opportunity to find the perfect guild you're looking for or to recruit new guildies! More information on the Guild Fair is here, along with the perks of preregistering.


    Guild Name:

    Server Name:

    Focus: PvP/PvE/Progression/Instances/RP, etc.

    Are you currently recruiting?: Yes or No

    Who will be present at the Guild Fair?: Names of the characters

    Guild recruitment forum thread or guild website?:

    Requirements to join?:
    Edited by: Minea less than a minute ago
    Vod is right here: http://www.twitch.tv/enmasseentertainment/b/439873432

    Get you some.
    I know there are other threads but I'm afraid information may be buried. If you are experiencing the "Unknown File Error" problem please follow the steps below:

    1) Shut down the TERA launcher

    2) Right click and select "SAVE AS" for these files listed below to save them on your computer:

    3) Please these files above into your TERA folder and OVERWRITE the ones that are already there with the newer versions above.

    4) Start the TERA launcher and click on TOOLS at th e bottom of the launcher.

    5) Select the REPAIR function

    6) Do not interrupt the repair process while it's running as it can take several minutes to complete and at times appears to have no activity. The time to complete the process will bounce around from days to hours to minutes. Don't worry!

    7) Once it complete, you should be able to enter the game again.
    Please follow the forum rules on petition and constructive feedback.
    's the link to the latest game.version file. (The file should be the same from the FAQ though.)

    If our [url=http://support.enmasse.com/tera/unknown-file-errorFAQ
    's recommended steps don't resolve the issue you're experiencing, please contact our Support Team so that we can provide individualized support. They are also best equipped with the technical knowledge to help!

    Elin maid uniform bundles are on sale this weekend for 33 percent off. The Maid to Work bundle contains Princess Rida’s uniform with a white maid’s frill and the servant’s bow. The twice-maid bundle gets you not one, but two maid costumes—both the white maid’s frill and black housekeeper’s frill. You'll also get two unique maid emotes—the servant’s bow and the kitchen dance.

    This sale covers four different bundles including two with race change vouchers, so if you don’t have an elin character yet, we can help with that too. Available from both Valkyon Outfitters and Valkyon Outfitters Online:

    • Maid to Work Bundle (Permanent)
    • Twice-Maid Bundle (Permanent)
    • Maid to Work Bundle (Permanent) with Race Change Voucher
    • Twice-Maid Bundle (Permanent) with Race Change Voucher

    The sale starts Friday, August 2 at 11 a.m. PDT and continues until Monday, August 5 at 11 a.m.
    omg this thread.

    we are aiming for mid august.
    Patching up the last of the airship exploit in CS... hopefully
    You can either go with Kueko's way or this one:

    We've updated the Game.version located in the faq here: http://support.enmasse.com/tera/unknown-file-error

    Updating that is all you should need to do to fix this. Kueko and this way are both ways of obtaining the correct game.version.

    And yes, we will look at fixing this problem before the next big patch :).
    We'll have a fix out shortly!
    Hello everyone,

    We will have an all-server maintenance at 7 a.m. PDT tomorrow morning to further address an exploitable bug in Corsair's Stronghold. Expected duration of the maintenance is approximately an hour.

    All servers will be under maintenance at 7:00 a.m. Pacific Time:

    • Mount Tyrannas - PvP
    • Lake of Tears - PvP
    • Valley of Titans - PvP
    • Tempest Reach - PvE
    • Ascension Valley - PvE
    • Celestial Hills - RP PvE

    For real-time server status, please refer to the Server Status page. Thank you.
    The eye patch is very appropriate for the guild name! xD
    Oo, great job! Your work is featured on our official Facebook and Twitter! :)
    Biju on 08/01/2013, 10:28 AM - view
    Is she the last boss? D: (with that image i remember seeing on the forums)

    Considering everyone will have to survive the instance with MY heals, why yes, I am the last boss. xD
    Currently we have no plans to implement a divided Corsair's Stronghold according to different levels. There are other level 60 exclusive PvP opportunities as well, so we think Corsair's Stronghold is a great chance for non-60 characters to participate in organized PvP.

    Also, a big part of Corsair's Stronghold is about team coordination. No two team will exactly be alike but both teams will have their challenges whether it be levels, miscommunication or language barrier, etc. Overcoming that is one of the things we need to do in order to achieve victory. :)
    Hello folks,

    At 3 p.m. PDT on Friday (8/2), Tonka and Minea will be running Manaya's Core (hard mode)!

    Join us on TwitchTV!

    Just recently we pushed out a hotfix patch that disabled a lot of Corsair's Stronghold exploit and we're continuing to work with BHS to make it impossible. *I'm assuming this is one type of PvP exploits you're speaking of.)

    Also we've been requesting players to let us know about the people who abuse the system, so if you encounter any, please make sure to report them so that we can investigate and take appropriate action.

    Lastly, please note that we do not share moderation action information with those who are not directly involved to respect everyone's privacy. Thanks.
    Meatgirl on 07/31/2013, 02:42 PM - view
    Why not just announce: hey guys we received the build today we're working on tests as we speak target is still august we'll keep you guys in the loop if we get issues :)

    ... that is open communication with your community. why do companies try to be so secret about it, scared that others would try to release something t the same time and polluting your launches?

    We announced August for Alliance update on June 11th. That link is here: http://tera.enmasse.com/news/posts/a-note-from-treeshark -- because nothing has changed since then (meaning Treeshark's post is still valid) we didn't post an update.

    That being said...there's always room to improve communication and transparency. We will continue to work on that.
    Edited by: Solomon less than a minute ago
    To clarify just in case there is confusion, you can use any ingredients from any foodie skin. So you can always choose an inexpensive ingredient (like a banana) to use. It doesn't have to match the skin you want to win. :)
    kirsch on 07/31/2013, 10:59 AM - view
    translation: don't get your hopes up

    bwhahaha don't worry EME you know I'll always love you

    No translation needed. We never know if there will be any bugs that force us to push. If those don't happen then August it is.
    We're also excited to see the entries, I'm sure they will make us hungry! xD

    Also just making sure to clarify that you have to actually make the dish and take a picture of your creation as the submission. :)
    We received the build from BHS last Friday the 26th and we have been going through content the last 2+ days. We really haven't had enough time with the build to announce anything, but once we get comfortable with the changes we will push information out.

    We are targeting August for the release.

    If you see inappropriate remarks made in any language, please report them along with an explanation if necessary. We will review them and take action. Thanks!

    Love the foodie weapon skins and accessories, but don’t have the EMP to spare? Now you can win them with our latest contest! Create a recipe based on or inspired by our foodie skins, and you could be swinging that swordfish in no time! Submit your entry before 11:59 p.m. PDT on Monday, August 5.


    Each of the top three winners will receive one (1) foodie weapon skin and four (4) foodie accessories (chef’s toque, head shrimp, fish head, and turducken hat).


    1. Prepare a TERA-themed food recipe based on or inspired by the foodie skins.

    2. Follow your recipe to make the dish.

    3. Take a picture of the finished dish.

    4. Submit a .JPG version of the picture to community@enmasse.com by 11:59 p.m. PDT on Monday, August 5.

    • Include your character and server name, as well as the recipe itself, in the email.
    • Keep your photo under 2MB in size.
    • Limit two (2) entries per person.

    5. All standard En Masse Entertainment contest rules apply.

    Remember the recipe must feature the ingredients featured in the foodie weapon skins or accessories. We will judge your submissions by your creativity, presentation, and approach to the overall theme—TERA. Good luck, and happy cooking!
    Edited by: Minea 5 minutes ago
    Please note that altering the client is against the rules. :(
    Welcome to the real world, folks. Not everyone speaks the same language (even in North America or U.S.) and we must all learn to play together. Being able to overcome the differences and play as a team is a part of coordination and that's what makes a good team.

    Also please watch out for hateful posts or comments based on someone's ethnicity or nationality. For more information, please see our forum rules.
    (Moving this to Languages)
    Try running TERA as an administrator please.

    If that doesn't work, please try the following steps:

    1.) Shut down the TERA Launcher
    2.) Right click and select "SAVE AS" for the 3 files listed below to save them onto your computer


    3.) Place the 3 files above into your TERA folder and OVERWRITE the ones that are already there with the newer versions above
    4.) Start the TERA Launcher and click on TOOLS at the bottom of the launcher
    5.) Select the Repair function
    6.) Do not interrupt the Repair process while it's running as it can take several minutes to complete and at times appear to have no activity, and the time to complete the process will bounce around from days to hours to minutes. Don't worry!
    7.) Once it completes, you should be able to enter the game again

    (Please don't bump threads as it's against the forum rules. Also for personalized help on issues you're experiencing, please contact our Support Team so that we can help you better. Thanks!)
    Thank you all for joining us today, we had a blast! :)
    Heya Valreen, I'm really impressed with your post (probably one of the best bug-related posts I've seen!) and just wanted to let you know that we appreciate your effort. Thank you for letting us know!

    I'll also move this to Bug Reports. :)
    Edited by: Minea 4 minutes ago
    Instead of creating a new thread, please continue discussing the topic in the pinned thread above. Thanks.

    We all know robots are the future. Jump ahead of those peasants with their living, breathing mounts and pick up a mechanized mount of your very own!

    This weekend, from Friday July 26 at 11 a.m. to Monday, July 29 at 11 a.m. PDT, you can pick up a 7-day, 30-day, or permanent EX-TRM Bot mount at a discounted price.

    • EX-TRM Bot (7-day character mount)—50 percent off
    • EX-TRM Bot (30-day character mount)—50 percent off
    • EX-TRM Bot (permanent account mount)—33 percent off

    Swing by Valkyon Outfitters or Valkyon Outfitters Online and ride away on the wave of the future.
    Currently we don't have a plan to remove these from the Valkyon Outfitters. :)
    If you are continuing to experience the issue after replacing \TERA\Client\S1Game\CookedPC\Art_Data\Maps\KA\KA_ForgeAgit.gmp as directed in Treeshark's post on first page, here is an additional solution. (His post is updated as well)


    Additional Update

    If you are continuing to experience the unknown file error after trying the solution above, please download the following file:


    And in your TERA directory (right-click your TERA shortcut -> select "Open file location"), replace the newly downloaded file in \TERA\Client\S1Game\Splash\

    Kick your weapon up a notch with summer-food-themed skins for all your favorite weapons!

    Every class gets its own special foodie weapon skin, perfect for picnics, barbecues, county fairs—and that extra moment of shock value in PVP.

    • Chocolate & Strawberry (Warrior)
    • Shish Kebab (Lancer)
    • Swordfish (Slayer)
    • Bento Ax (Berserker)
    • Sushi-Go-Round (Sorcerer)
    • Bananana (Archer)
    • Panda Ice Cream Bar (Priest)
    • County Fair Corn Dog (Mystic)

    All of these weapon skins are available now from Valkyon Outfitters and Valkyon Outfitters Online. Be sure to also check those picnic basket loot boxes, which have a chance of dropping a random weapon skin or one of these other cool foodie items:

    • Chef’s Toque
    • Head Shrimp
    • Fish Head
    • Turducken Hat

    Bon appetite!
    As Uthenera said, your characters will be fine.

    (I'm going to lock this outdated thread to avoid confusion. For the unknown file error after today's patch, please see http://tera-forums.enmasse.com/forums/general-discussion/topics/Unknown-file-error-on-emergency-patch.)
    Locking this derailed thread filled with personal attacks. Keep it civil and on topic.

    If you are running into an unknown file error after this morning's patch, please see the pinned thread.

    For other technical issues, please contact our Support Team. Thanks!
    Redirecting to http://tera-forums.enmasse.com/forums/general-discussion/topics/New-policy-regarding-ingame-casinos
    We waited a little while to see how things went with the in-game casinos. We have received numerous complaints about scamming as well as chat spam. We also found that many of these were linked to Real Money Transactions, which of course violate the terms of service for TERA. Because of this, we have made the determination that operating in-game casinos will no longer be allowed. Over the coming days, players who continue to operate these casinos will receive a request from us to stop.

    We do understand that this is likely a case of a few bad apples ruining something for everyone. We appreciate the players who ran these fairly and provided an enjoyable activity for other players. We will be updating the rules of conduct located at http://tera.enmasse.com/standalone-pages/rules-of-conduct to reflect this new policy.
    Please check my 2nd post. :)
    We'll have patch notes up soon'ish. There were a few other Corsairs fixes as well.
    The patch this morning fixes this.
    looking forward to this!
    Dude, you forgot to read the title. :)

    Yes, there will be giveaways.
    Hello all,

    For this week's official En Masse stream, Tonka and Minea will be running Manaya's Core!

    Join us at 3 p.m. Pacific Time on TwitchTV!
    Edited the forum post following the newspost edit earlier today. It's mobs in instance dungeons (excluding raids).

    We try to clarify as quickly as possible, but so far I haven't evolved to the point that I can access all parts of the forum at all times from anywhere no matter what else I'm doing. Someday though, I will have my dream come true! Someday! *shakes a cheering fist* :)

    Also I'm afraid I'm not a GM. I'm not cool enough. :(
    Confirming instances only, this was to give another chance for folks who missed the double droprate weekend earlier this month.

    What’s better than awesome loot from your favorite mobs? Twice as much awesome loot! Double-drop weekend is here!

    From July 26 at noon PDT to July 29 at noon PDT, collect as much treasure as you (or Totes!) can carry. Don’t miss out on this chance to fill your pockets!
    (Moving this to Off-Topic)
    This is a known issue. We have reported this to BHS, and expect a fix ASAP.
    This has already been submitted to BHS and will get patched ASAP.
    (Get back to topic and no personal attacks please. Last warning.)

    In order to allow more customers access to En Masse points (EMP), we’ve added another payment option. In addition to credit cards and PayPal, the En Masse store just added paysafecard prepaid cards as a payment method.
    vewdo on 07/23/2013, 10:28 AM - view
    just a heads up, if you pay for elite on the 1st of the month, and then cancel your sub, your elite status is then removed immediatly. So youll loose your $15 essentially. You have to cancel it the day before it renews.

    I cant find the post but EM has confirmed this somewhere.

    As Tharian explained already, this happened to a particular group of folks during our transition to TERA:Rising and doesn't happen. :)
    For technical issues, please contact our Support Team as they're best equipped to help you. Good luck!
    (Late to the party but moving this to the appropriate section. :) )
    It's pinned now. Always feel free to PM me for sticky requests. :)
    This is a bug, we're working to get it fixed with our next build in August. What this bug is the in-game shop requiring you the regular prices to purchase the discounted items and displaying the regular price message when you purchase a discounted item. However, only the correct discounted EMP will be subtracted from your total EMP despite the incorrect messaging.

    As Rogrom said, this bug is only present with our in-game store, so please feel free to use the web store as a workaround.
    Thanks for a great fight, all! :)
    (Thanks for the handy list! Some of us are from Canada too! :)

    I'm going to move this to Off-Topic, as I think it's better suited there.)
    We're all humans so we can make a mistake, but if you have feedback on our in-game moderation action, please contact our Support Team. Discussing moderation on the forums is against the rules.

    Also, goodbye posts are not allowed on the forums.
    Hey Rinaya, welcome back! I think one of the best ways to make new friends to play with is to check out the server specific forums (in this case VT)! That way everyone's sure you guys can play together. :) But if you're open to server transfers you should check out our Guild forums or other server forums to see if you see some folks you would like to be a part of!
    Jewlz on 07/19/2013, 11:29 AM - view
    Nice! now i can buy my wand ^^

    Oh ho ho, it's the wand that chooses the *ahem* mystic! xD

    Make your weapon stand out with a prestige weapon skin! Permanent versions of prestige weapon skins are on sale this weekend at 50 percent off the usual price in Valkyon Outfitters and Valkyon Outfitters Online.

    Check out what’s in store for you:

    • Warrior: Butcher & Block (Permanent)
    • Lancer: Kingsguard (Permanent)
    • Slayer: Columnarity (Permanent)
    • Berserker: Deadlock (Permanent)
    • Sorcerer: Tome of Knowledge (Permanent)
    • Archer: Double Scimitar (Permanent)
    • Priest: Crozier (Permanent)
    • Mystic: Piton (Permanent)

    The discounts begin at 11 a.m. Friday, July 19 and last until 11 a.m. Monday, July 22.
    We'll be giving away some temporary versions of our latest sales, as well as permanent versions of things not currently sold in our store yet.

    Is that vague and mysterious enough?
    Currently we have no plans to separate PvE and PvP servers from queuing together.
    (Let's keep the posts civil and respectful, folks. Please take this as a warning on making personal attacks and creating hostile environment.)
    I keep my personal characters separate from all the GM magic. :)
    So jealous.. ;_;
    Good catch, we'll update the FAQ page. Thanks!
    @Kultra, We won't have as many staff members like the last time (that was about 1/3 of our company), we're preparing for something though. Will share more information tomorrow when we're sure. :)

    @Ryou, Yeah, us too! Currently Friday seems to be that sweet spot where we have a balance of resources available and people having more time to relax/watch. But we know there are folks who'd prefer other days.
    (Let's keep the comments in check, folks. This thread is here to promote community, not to troll others or make people feel uncomfortable.)
    Hello everyone,

    Tomorrow at 3 p.m. PDT, we will be hosting a special Corsair's Stronghold match with the community! Join us for some goold PvP action!

    3 p.m. Pacific Time on TwitchTV!
    Edited by: Minea 1 minute ago
    This event works on the strongboxes you already have in your inventory/bank/etc. Also please note that the popo strongboxes don't count for the alkahest event.

    Is there such a thing as “too much alkahest”? We don’t think so. That’s why, from July 18–23, locked strongboxes have a chance to yield 1000 extensive alkahests. And don’t forget that they can still contain Rainbow, our unicorn mount!

    The fun starts when maintenance ends on Thursday, July 18, and ends when maintenance is complete on Tuesday, July 23, so you’ve got only five days to take advantage of this alkahest surplus. Get out your keys and get to unlocking!

    There will be an all-server restart at 7 a.m. PDT tomorrow. Expected downtime is approximately 15 - 30 minutes.

    All servers will be under maintenance at 7:00 a.m. Pacific Time:

    • Mount Tyrannas - PvP
    • Lake of Tears - PvP
    • Valley of Titans - PvP
    • Tempest Reach - PvE
    • Ascension Valley - PvE
    • Celestial Hills - RP PvE

    For real-time server status, please refer to the Server Status page. Thank you.
    Edited by: Minea 6 minutes ago
    Keola on 07/17/2013, 01:45 PM
    :Confession Bear:
    As a priest i eat all mystic balls when they arent looking so i can call them bad when dps asks for them =( i should feel bad

    This is bad and you should feel bad. D:
    Federation/Alliance is rly coming out in August. The dungeons won't be in that patch. It will be in another one.
    Edited by: Treeshark less than a minute ago
    Please make sure to give correct information of the video. This is basically our Corsair's Stronghold trailer with a new soundtrack. :\
    Please remember that Bluehole Studio is the developer of TERA. NHN or Hangame is just another publisher for a different territory.
    (Moving this to Off-Topic as the focus isn't TERA.)

    Shape changer items present you with your chance to become big in TERA. Or small, if you prefer. Does the size of your head not adequately reflect how truly awesome you are? There’s a shape changer item for that, too!

    These items will randomly drop from selected monsters in various zones throughout the game—and bigger mobs mean bigger drop rates! Collect them all—and get as many as you can, because after next week, they’re gone.

    • Shape Changer: Grow makes you bigger and taller for ten minutes (or until you enter combat). You can stack these together to increase your size three times over!
    • Shape Changer: Shrink makes you smaller and shorter for ten minutes (or until you enter combat). You can also stack up to three of these together.
    • Shape Changer: Big Head lets you practice your bobble-head imitation for ten minutes.
    • Shape Changer: Head Restore returns your giant head to its normal size.

    Which monsters drop shape changer items?

    • Hyenas (Valley of Titans)
    • Red lash clawriders (Mistmoor Island)
    • Ovoliths (Vale of the Fang)
    • Vulcans (Aurum Road)
    • Brutal sabertooths (Quarantine Zone)
    • Desert harts (Tor Exsul)
    • Sihran defenders (Mount Tyrannas)
    • Hallowed sentinels (Blessing Basin)
    • Crimson arkais and teal arkais (Balder’s Refuge)
    • Cursed Legion praetors (Plain of the Damned)
    • Feytouched lithikumas (Seeliewood)
    • Argonomorph Tirkai grizzlies (Tirkai Forest)
    • Enhanced argonomorph giants (Khanovar Front)
    • Arzakaar guardians (Granarkus)

    The fun begins on Wednesday, July 17 at noon PDT and lasts until Wednesday, July 24 at noon PDT.
    Edited by: Minea 4 minutes ago
    Gorran on 07/16/2013, 04:37 PM - view
    I guess we can't mix them to have both, giant one and big head one at the same time?

    You can be giant, and have a big head, at the same time. Try it with a Baraka.
    JohnnyVanh on 07/16/2013, 08:23 AM - view
    Livechat is closed
    Ticket response times can be abysmal, just going to take a nap and chat later.

    Ticket response times are roughly 12-16 hours. Seized items means that somewhere along the way a GM confiscated an item or items from you. These confiscated items sit in limbo so to speak and can cause this error. A ticket or live chat is your best course of action.
    Edited by: Solomon 1 minute ago
    Best story I've seen in a while! Thanks for sharing! :)
    Actually, when I said socials, it meant through our official Facebook/Twitter, etc. and Twitch wasn't included. Also for TwitchTV giveaways, we use a Google extension to roll a dice excluding whoever won that day.
    For technical issues you're experiencing, please contact our Support Team!
    You'll be able to rename your pets again soon. :)
    We'll be sure to announce the dates, no worries. :)
    (@Khandi, I hid your post for derailing the thread. Also take it to PM if you have an off-topic message please. Let's refocus on the topic.)
    As you already know En Masse is the NA publisher of TERA and there is no way to transfer/move characters between different regional versions of the game.

    Also let's keep the topic on NA TERA, after all this is the official forums by En Masse. Thanks! :)
    Please do not discuss moderation on the forums as it is against the rules. For questions about in-game moderation, please contact our Support Team.
    Just adding a note here about the bug, even if you don't have the EMP for regular price, you can still purchase the item at the discounted price on our web store.
    I think you're experiencing this bug below. You can avoid it by purchasing it on our Web Store! Sorry about the inconvenience.

    Minea on 07/12/2013, 02:05 PM
    Confirming that this is a bug. We're working to get this fixed so that you don't have to have the regular price of EMP to purchase the discounted items, but it's taking a little while. :(

    It is also a display bug, so even when it says a discount item was purchased at a regular price, the correct amount of EMP at the discounted price will be subtracted from the total EMP you have. (TL;DR Math will work out fine despite the wrong message.)
    Catatonic on 07/12/2013, 01:52 PM - view
    I can personally say that I don't read them. Sorry.

    Catatonic breaking Tree's heart. Aww......

    But yes, we'll try to improve. Sorry about that, guys! :(
    Confirming that this is a bug. We're working to get this fixed so that you don't have to have the regular price of EMP to purchase the discounted items, but it's taking a little while. :(

    It is also a display bug, so even when it says a discount item was purchased at a regular price, the correct amount of EMP at the discounted price will be subtracted from the total EMP you have. (TL;DR Math will work out fine despite the wrong message.)
    Getting capes right is a lot harder than you think. Unless you guys want capes that look like stiff sheets attached to your back?

    There are more backslot items in the works. If you don't count your weapons. :)
    A couple of days ago, dailies were resetting at the wrong time. They should be resetting at the same time now.

    And yeah, we can do more with in-game updates. Players tell me they don't read it, but they are apparently wrong!!!

    If you’re tired of looking at the same character day in and day out, this is the sale for you!

    This weekend, you can get appearance change vouchers for half off from Valkyon Outfitters and Valkyon Outfitters Online! Our sale runs from Friday, July 12 at 11 a.m. to Monday, July 15 at 11 a.m. PDT, so get them while you can!
    (Please keep non-English threads in Languages section, thanks!)
    10: 26 p.m. update, Valley of Titans should be available now, thank you for your patience!
    We'll have a short restart at 10:15 p.m. Pacific Time. It will last about 10 - 15 minutes.
    We're up now, see you on AV! (please 'refresh' the server list if you're having an issue.)
    We're doing a restart now, we expect it to be up in 10 - 15 minutes.
    We're scheduling a server restart at 4:15 p.m. Pacific Time. More info to come in a little bit.
    Redirecting: http://tera-forums.enmasse.com/forums/general-discussion/topics/cannot-log-into-ascension-valley-hangs-on-server-select
    @OP, Instead of trying to find ways to cooperate and help each other, this is spreading hate. Let's try to build a community that's better than that.

    Also personal attacks are a NO-NO on the forums. Please consider this as a warning.
    Please contact our Support Team for an issue like this. :(
    Some of us were out of the office when this picture was taken! xD

    Are you ready to fight EME? Join with us or fight against us as 15 En Masse employees (in groups of 5 people) queue for Corsairs’ Stronghold during our weekly Friday stream at 3 p.m. PDT on July 12.

    En Masse will gather on Lake of Tears, but since the battleground pulls people from all servers, TERA players on all servers have a chance to play with or against one of the En Masse teams. Get in on the deadly pirate action by queuing for Corsairs’ Stronghold Friday around 3 p.m. or watch on our official TwitchTV stream channel for other chances to partake in the plunder.
    Edited by: Minea 2 minutes ago

    You spend more time looking at your character’s back than anything else, so why not dress it up a bit? TERA has six new items created specifically to make your character’s back the center of attention—and they’re on sale now in Valkyon Outfitters and Valkyon Outfitters Online!

    Here’s what we’ve got in store for your back:

    • Wind-Up Key (7-day)
    • Wind-Up Key (permanent)
    • Shellback (7-day)
    • Shellback (permanent)
    • Monarch Wings (7-day)
    • Monarch Wings (permanent)
    • Azure Butterfly Wings (7-day)
    • Azure Butterfly Wings (permanent)
    • White Butterfly Wings (7-day)
    • White Butterfly Wings (permanent)
    • Spun Sugar Wings (7-day)
    • Spun Sugar Wings (permanent)

    Please note that these items might change your character’s hair style when equipped.

    In addition, your character’s weapons will not display while a back-slot item is equipped.
    Yes, the contents in Totes will be moved with you.
    Closing the thread as it has run its course. (Also remember not to make personal attacks on the forums please.
    Please contact our Support Team for technical help, we'll do our best to resolve the issue.
    (You're the one who took everything from the guild bank and ran to the other server! Except you are not and you didn't. As others have already pointed out, the official TERA forums isn't here for people to make accusations (whether true or false). Also we understand not everyone in game comes to the forums. Please make sure to follow the rules and stop derailing the thread with a discussion on forum rules. Thanks!)
    Due to the nature of pet's being renamed to, well, various things, we have reverted all pets back to their original names and locked all pet names (to how it was before Tuesday) until this gets fixed.

    I hope you all understand, that while it was fun for some users it was also causing a poor experience to a significant amount of the population. Thanks for understanding.
    All posts need to be constructive and free of personal attacks. Please don't break forum rules.
    Confirming this is a bug if you've seen this, sorry about the confusion. xD
    TERA's distinctive quality is the action combat, which gives you more control in your encounter against monsters.

    (Please, goodbye posts are against the forum rules.)
    (This discussion started out really well, let's keep it calm and constructive. :) )
    Nope, it's just one tab. Once your character has learned the skillbook Totes, you can't learn it again.

    I don't know the answer to the second question. :)
    This is an inventory pet (not a bank). :)

    You can still learn/use this pet even if you already have the loot pet. You just can't have them out at the same time. (Also remember to feed the pet popo!)
    Hello Rabid, I'm sorry to hear about the character names. :( Unfortunately it's a bit too late to reclaim the names but we'll try our best to communicate more with any other account-related information/changes.

    Do you find yourself laden with so much treasure you can’t haul all your costume items around? Or maybe you haven’t hit the bank in a while, and now you can’t complete this quest because your inventory is full.

    We’ve got you covered! With the new pocket popo pet, Totes, you can have up to 72 additional inventory slots follow you around wherever you go! Visit Valkyon Outfitters or Valkyon Outfitters Online to grab yours today.

    Feeling lucky? Starting today, you can also use strongbox keys to open locked pocket pet strongboxes for a chance at a pocket popo! Each box gives you a shot at winning a tradable pocket popo, along with other great loot like alkahests, spellbinds, goddess’s blessings, and more!
    Currently the plan is for Thursday this week unless we run into an unforeseen issue. We'll have the butterfly wings, pink angel wings, turtle shell and the winding thingy. :) (Obviously these aren't official names, I can't remember them on top of my head...)

    Also The backslot items change long hairstyles to shorter ones to prevent clipping.
    MT will be back up very shortly
    Sorry Rakaz. It was an emergency but we tried to give as much notice as possible.
    c0nfused on 07/08/2013, 09:23 PM - view
    awesome! it doesnt apply to me but ch is also down. since you're rebooting anyways...

    I can get into CH just fine. Are you sure?
    MT will restart at 9:30PM Pacific, which is in 10 minutes.
    Heya OP, we'll continue to monitor all servers and take action accordingly.

    It's perfectly fine to give feedback on the forums (after all feedback and discussions are what the forums are for), but let's keep it constructive and free of spam or personal attacks. Those are against the rules. :(
    Redirecting to http://tera-forums.enmasse.com/forums/general-discussion/topics/On-this-past-weekends-DoubleTriple-Drop-Rate-Weekend
    We'll take it from here, thank you for letting us know.

    Also Shyro, there are things we can and cannot fix immediately depending on what the issue is, not to mention some things just take time. As the NA publisher, we we want people to play and enjoy TERA and do the best we can. It just wouldn't make sense otherwise. This case obviously isn't working as intended nor is it beneficial to those who are actually ranked.
    Appropriate staff was scheduled. If there wasn't, AV would never have come back up. We have found the particular cause of the outage and fixed it.
    There are no plans to change the current setting at this time. Thanks!
    Hello Sijjin,

    As the NA publisher of TERA, En Masse supports the North American version of the game along with its servers. Although the only supported language by En Masse is English, we currently don't have a plan to create server types with different language settings. We'll be sure to communicate it if it changes in the future.
    Hello everyone,

    As we've mentioned last week, the elite status buffs' reset time has been changed to 5 p.m. Pacific Time.

    Also for anyone who's experienced the elite status buff not resetting correctly, all elite status users who logged in over the weekend (July 4 - July 7) will receive: 4 100% XP Boost, 4 Gold Hunter Boost, 4 Quester's Gold Boost, 4 Reputation Boost.

    This process takes a while, so please expect the items to arrive sometime before tomorrow. You will be able to find these under the Item Claim menu in game. We're sorry for the inconvenience!
    Edited by: Minea 4 minutes ago
    Hey Everyone,

    This past weekend we had our Double Drop Rate weekend, an event we love hosting and hopefully you all love participating in. However, there were lots of reported lag in instances due to the high rate of participation by everyone. We have been investigating all weekend and isolated areas in which we can make improvements in the quality of play for all of you. This will go out in tomorrow’s maintenance and we will continue to monitor how things go from there. We have also looked into the bugs that caused the server outages this past weekend and will patch them up very shortly as well.

    We appreciate everyone’s patience as we strive to provide the best possible experience of TERA for all of you. In return, we will offer another double drop weekend sometime later this month after we’ve made these improvements.

    It just finished. I'll be updating soon :).
    (Moving this to Languages section of the forum)
    Hello OP, I believe if you really want to know whether a game is right for you or not, you should give it a try and be the judge yourself. After all, no one knows you better than yourself, and people and their preferences are subject to change as well. :)

    I'm going to close this as it's run its course and the discussion's focus is not really TERA either.
    Elite buffs should now be resetting at 5pm Pacific Time.
    To clarify, there was no change in droprate. It's still double or triple.
    (We've been adding updates to an existing thread but we're pinning this for more visibility.)

    Hello everyone,

    We've been receiving reports of lag in instance dungeons and we are working to improve/resolve this issue. We've checked our network and took other measures that we believe will help with lag during this morning's maintenance, but we understand that folks are still experiencing lag. We'll continue investigating on our end and will make changes as needed. Eta of next update is approximately at 6 p.m. Pacific Time. Thank you for your patience as we try to resolve this issue.
    Please contact our Support Team for any account-related questions.

    Also if you'd like to clear your billing information, please use the button under account settings >> manage elite status or purchase EMP

    Hey folks, as someone already mentioned this was a scheduled maintenance to change the elite buff reset times to 5 p.m. Pacific Time. We also took some measures that we believe will help with lag. The in-game announcement were missing today and we'll work on that. Sorry for the sudden maintenance for those of you who weren't aware. <3<3
    Hello everyone,

    Adding the 10:18 a.m. as a separate post as well:

    During our maintenance at 9 a.m. Pacific Time this morning, we've taken some measures that we believe will help mitigate lag. We'll continue monitoring and looking into ways to improve. Thank you for your patience.
    Hello folks,

    We will be restarting all servers tomorrow morning at 9 a.m. PDT to address some elite status players' buff reset issue. After the maintenance, the elite buff will reset at 5 p.m. Pacific Time. Expected downtime is approximately 15 - 30 minutes.

    All servers will be under maintenance at 9:00 a.m. Pacific Time:

    • Mount Tyrannas - PvP
    • Lake of Tears - PvP
    • Valley of Titans - PvP
    • Tempest Reach - PvE
    • Ascension Valley - PvE
    • Celestial Hills - RP PvE

    For real-time server status, please refer to the Server Status page. Thanks for your patience.
    We are aware of an issue that is causing Elite Status buffs to not refresh daily as they should be. We are working to resolve this issue as quickly as possible.

    It will not be necessary to contact support regarding this, as we are able to determine everyone who should have received the boosts but did not.

    Thanks for your patience while we get it worked out.
    To clarify, the elite mount will be changed periodically. It's not monthly but we haven't forgotten.
    As an update.

    We know Skyring didn't reset on Tuesday. Long story short, the season will continue on as is. This season will end on 8/20.

    Sorry for any inconvenience this may have caused.
    Sorry about the issues you are having, Latza. :( I lack the tech knowledge to help troubleshoot these issues but I'm assuming you're talking to our Support Team. Hope it works very soon!
    Thank you, Akko! :)
    Thanks for joining us today! See you next week on Twitch! <3
    I think it reset for most people but seems like there are a few that didn't. (Checked with several people on a few different servers) Could you send us a ticket so that we can investigate what's going on? :(

    The last June Weekend Challenge offered a twist: the top two servers with the most participation receive a triple-drop weekend. The rest get a double-drop weekend. It was a very close race—much closer than we anticipated!—but in the end, the two winners are Tempest Reach and Mount Tyrannas. Congratulations!

    Double- and triple-drop rates will be applied to dungeons on all servers starting Friday, July 5 at noon PDT and will run through Monday, July 8 at noon PDT. If you use Instance Matching during this time, matching with anyone from Tempest Reach or Mount Tyrannas during this time will result in a triple drop rate application for that run of the dungeon.

    Kelsaik’s Raid can be daunting—even for experienced players! It requires a lot of coordination to gather 20 people, and everyone needs to know how to stay alive! We’ve asked some savvy veterans to share their strategies and helpful tips in defeating the newer and angrier Kelsaik. Here are the contest results!

    Our two winners will receive one (1) Radeon HD6850 Vapor-X 1GB graphics card and one (1) TERA: Rising poster (12 x 18) each.

    Cammi on Valley of Titans
    : Comment from En Masse Creative Services: Very informative! The voiceover was nice and clear, the titles looked good, and the speaker’s pacing and leading were great.

    Civility on Mount Tyrannas
    : Comment from En Masse Creative Services: Good, solid information, presented with a clear and expressive voiceover. Inconsistent voiceover volume was very noticeable, however.

    Our three honorable mentions will each receive one (1) Logitech Wireless Gamepad F710 and one (1) TERA: Rising poster (12 x 18) each.

    Healbringer on Mount Tyrannas
    : Comment from En Masse Creative Services: The titles at the beginning were a good addition, though they may have run a little too long. The title music didn’t seem to go with the game so well—though we did find it relaxing. The text instruction was useful, but the text effects were distracting and sometimes made the text hard to read.

    Calcinha on Mount Tyrannas
    : Comment from En Masse Creative Services: Good info—but the text was a little hard to read, between the text effects and text placement on top of the user interface. It was great to hear player chatter here and there.

    Mr.Rimza on Mount Tyrannas
    : Comment from En Masse Creative Services: Good, useful information, presented in a clear and expressive voice. The voiceover volume varied noticeably, however.

    Congratulations to all our winners! Now onward to defeat Kelsaik!
    We'll be on LT, I believe, but since the battleground pulls from all servers, it won't matter. :)
    The first post is updated as we go, though that doesn't always show up when I edit. Please refer back!
    Hello all!

    Our weekly stream will be on Wednesday this week. Today at 3 p.m. Pacific Time, we will be queuing for Corsair's Stronghold!

    Whether we join our forces together for an epic siege or battle against each other, see you folks in the battleground!

    Watch us on TwitchTV!
    Edited by: Minea 3 minutes ago
    I shall inquire
    Some users are experiencing this. Can you contact our support so we can get full details? We are limited in what we can do here on the forums.

    If you're having technical issues, please contact our Support Team so that we can help with personalized support.

    Otherwise, please keep your post constructive and remember that goodbye posts are against the forum rules. Thanks!
    Heya Sodapop,

    I'll move this to MT so that you'll have a better chance of finding someone on the server. Good luck and please remember not to share personal information on the forums. :)
    Just in case you haven't seen yet, a bit more information in the pinned thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/Daily-Elite-Status-User-Buffs-for-July-1
    Hello everyone,

    Currently the elite status buffs reset at 5 a.m. Pacific Time after the new patch containing Corsair's Stronghold.

    For the elite status users who've missed their buff yesterday, we will be sending one Elite Status Sampler containing 1-hour 100% XP, Gold Hunter, Quester's Gold and Reputation Boost each. This process will take several hours to complete.
    Hello folks, if you're experiencing this error and have tried the suggested steps without success, please contact our Support Team so that we can provide a more personalized support for you.
    Personally I hate those humanoid ones that has two axes. Their attack range is wide and too fast for me to try to avoid. D:

    This weekend, elite players can treat themselves to a reputation boost. Drop by Valkyon Outfitters or Valkyon Outfitters Online for 50 percent off of selected reputation boosts.

    50% Reputation Boost (1 day)
    50% Reputation Boost (7 day)
    100% Reputation Boost (1 day)
    100% Reputation Boost (7 day)

    The discounts start at 11 a.m. Friday, July 5 and last until 11 a.m. Monday, July 8.
    It has been about two months since my last state of support post. During those two months the chat and ticket queues were kept low. Response times for tickets averaged less than 12 hours for most. Chat wait times averaged less than 10 minutes.

    Since the patch yesterday we have seen an increase in tickets which was expected with a patch of this size. As of today our current ticket queue sits at roughly 500 tickets that require an answer which puts us at about 24-36 hours for a response. If you have submitted a ticket and have not received a response please hang in there. We certainly don’t want you to wait any longer than you have to and are working as quickly as possible to get through the back log of tickets.

    Chat is available for Elite and Founder members, and the wait time is currently minimal (minutes).
    Currently the elite buffs reset at 5 a.m. Pacific Time. Sorry for the late update!

    Avast ye! The new Corsairs’ Stronghold 20v20 equalized battleground lies ripe for plunder!

    Can you breach its gates and overcome its defenders? Can you hold it longer than your opponents?

    It’s time to find out. Gather together your heartiest sea-dogs and queue up—or just join the scurvy scalawags already waiting!

    Check out the Corsairs' Stronghold page and the game guide for all the details.
    You should be able to fix this without downloading the entire game.

    Please follow these steps.

    1. Close the TERA launcher completely.
    2. Navigate to your TERA installation folder. Default location is C:\Program Files (x86)\TERA.
    3. Delete the EN.Version file.
    4. Launch TERA again.

    FAQ page on this topic.
    If you've submitted a ticket with the debug log, thank you very much and we appreciate it!
    Hello folks, just wanted to let you know that we're aware of this and investigating. Will be able to give you a better update tomorrow morning.
    Just want to reiterate, if you're experiencing the "reliable source serving corrupted data", please see this thread and help us by submitting your location and debug log: http://tera-forums.enmasse.com/forums/general-discussion/topics/If-Youre-Experiencing-Reliable-Source-Serving-Corrupt-Data
    If you're experiencing "Source File Serving Corrupt Data" error, please submit a Support Ticket with your location (city and state) and your /debug log.

    1. Create a Support Ticket.
    2. Attach the /debug file to the Support ticket. Here is a detailed FAQ page on how to obtain the TERA launcher debug file.
    3. Please include your location (city and state/province)

    We're actively tracking and working on this and we appreciate your help!
    Edited by: Minea 3 minutes ago
    We're in the process of selecting the winners, so hopefully this week. :)
    Aside from The Candy Keeper and It's Bacon achievements, what other ones?

    Also, instead of "/r" you just press "r" now. This is re-bindable in the options.
    Please make sure to follow the suggested steps, repair needs to be completed before pressing the play button.

    (Let's keep it in one place. It's easier for us and everyone else to keep track of the issue: http://tera-forums.enmasse.com/forums/general-discussion/topics/Solution-Source-file-was-corrupted)
    Edited by: Minea 1 minute ago
    Aepha, BilIllusion, and Vix, please check your PM. Thanks!
    Receipts are going out now, over the next few hours, followed by the winners of the Unicorn.
    - Chat will display multiple lines of the same text for some users.
    - Chat Tabs are disappearing.
    For the above 2 issues, please "Reset to Default Tabs"
    - EBG's are incorrectly displayed as 15-man raid, but still work.

    Redirecting to the new thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/Solution-Source-file-was-corrupted
    We are looking into the cause of this.

    A few things:
    Please make double sure you are on a clean client (i.e. no mods).
    Please delete your EN.version and restart your launcher.
    Do NOT delete your game.version unless you feel like re-downloading the entire game.
    Cross Parry had a 0.5 sec cooldown before. In the game it dispayed as "1sec" because it doesn't display half seconds. However, if you were to count it, it is a half second.

    Now it is 1 second.
    this will be removed in the short restart we will be having at 10:45 PDT. But the restart is to fix the 15v15s.

    We will be doing a quick restart on all servers to address an issue with the 15 vs. 15 battleground. Expected downtime is approximately 15 - 30 minutes.

    All servers will be unavailable at 10:45 a.m. Pacific Time:

    • Mount Tyrannas - PvP
    • Lake of Tears - PvP
    • Valley of Titans - PvP
    • Tempest Reach - PvE
    • Ascension Valley - PvE
    • Celestial Hills - RP PvE

    For real-time server status, please refer to the Server Status page. Thanks for your patience.
    Malrok is correct. For those of you that pre-loaded, it is just applying the patch that you preloaded.
    You can patch now, but the servers are not up yet.
    Sorry for the confusion on this! This was a last minute change as we found out we were able to get the patch out to you all a day earlier than planned. We updated everything as much as we could, including the in-game update announcement that everyone sees when they log in, but we missed the date in the patch notes.

    In any case, it's happening right now.
    Xicor on 07/01/2013, 07:59 AM - view
    1. find someone who has 4 rocks or find 4 ppl who have 1 rock each
    2. there are no factors involved in enchanting other than the + level of the item you are enchanting, the rarity of the fodder you are using and the alkahest you are using
    3. you dont invest money for either of these, you do the quests and level them up to max through the quests... then you use them to make your end game VM gear

    enchant success rate (the % gained from failing) is also a factor.
    Hi Wolfy,

    1. This was addressed a week or so ago on the forums by me. There was a lot of rumors circulating ever since stagger got introduced, that KTera changed stagger. BHS has said this is not true, and there are no patch notes in any language that indicate this as well. I have also verified this in KTera. I know this doesn't help you out in your plight, but I hope you can take this as my (2nd) official response on stagger for this patch :/. I still wouldn't say any berserker is "useless" in group pvp.

    2. It will be the same gear with a different name. Yes I know the gear is not balanced amongst all the classes, and maybe this will change the longer all the other regions also roll with this gear. However, the 20v20 is not designed to emphasize individual or even small team play. Your impact on the outcome does not rely on your crit damage or attack speed.
    Edited by: Treeshark 1 minute ago
    If you experience an unknown file error, please follow these steps.

    1. Close the TERA launcher completely.
    2. Navigate to your TERA installation folder. Default location is C:\Program Files (x86)\TERA.
    3. Delete the EN.Version file.
    4. Launch TERA again.

    For more details, please see our FAQ page on this topic.
    Edited by: Minea 2 minutes ago
    Hello everyone,

    Next week's scheduled maintenance is at 6 a.m. Pacific Time. Instead of the regular maintenance on Tuesday, we will have a maintenance from 6 a.m. - 9 a.m. Pacific Time on Monday, 7/1.

    All servers will be unavailable from 6:00 a.m. Pacific Time to 9:00.a.m. Pacific Time on Monday, July 1:

    • Mount Tyrannas - PvP
    • Lake of Tears - PvP
    • Tempest Reach - PvE
    • Ascension Valley - PvE
    • Celestial Hills - RP PvE
    • Valley of Titans - PvP

    This change is only for the first week of July as we push out a big patch containing Corsair's Stronghold and other changes.

    For real-time server status, please refer to the Server Status page. Thanks for your patience!
    It's a legendary mount that only the people who've defeated the broccoli monster and eat 10 bowls of cereal per day can see.

    (Just kidding.. It's a mount we never had. ^_^;;)
    Not applicable for us, we've fixed the patch notes. :(
    Roda on 06/28/2013, 05:18 PM - view

    False. Yes you can.

    Our newest patch has it all: airships, class adjustments, cannons, and the initial preparations for our new alliance system. Read the full patch notes to see everything you can expect in next weeks’ patch!
    Have to say I really enjoyed reading/viewing the comic/drawings! Nice job! <3<3<3
    (Let's drop the off-topic discussion and get back to the topic on hand. Also please remember to make constructive posts free of personal attacks. Take this as a warning please.)

    The final weekend challenge is nearly here! Complete this weekend’s challenges to enter a drawing for Rainbow, the unicorn mount—and cash in challenge receipts with Major Milestone for special accessory items.

    This challenge starts at 12:01 a.m. PDT this Saturday, June 29, and ends at 11:59 p.m. PDT Sunday, June 30.

    Your final challenge: participate in 30 duels! Whether you win or lose, you’ll be entered for one last chance to win one of 100 unicorn mounts, to be randomly drawn on Monday, July 1.

    Got some downtime between duels? The final bonus challenge this weekend is to set off 200 fireworks! Light up the sky for an additional entry into the unicorn mount drawing.

    And once again, keep your challenge receipts! You can trade them in to Major Milestone for cool accessory items.

    But wait, there’s more! When the dust settles, we’re going to tally up all the completed challenges for this weekend and award a special prize: the top two servers with the highest challenge completion rate (percentage of challenges completed relative to the server’s population) will get a triple-drop weekend starting June 5! All other servers will get a double-drop weekend.

    Have questions about how to complete the challenges? Our Customer Service team has put together a list of frequently-asked questions to help you make the most of the June weekend challenges!
    If you have any questions on in-game moderation, please contact our Support Team. It is against the forum rules to discuss moderation action. :( Good luck!
    As someone mentioned in the thread, the client's purpose is to let us play TERA. Unpacking the files and posting the images is not okay for the forums. I do know you mean well and I appreciate your efforts! :) (And thank you for removing the images.)
    Hello everyone,

    Corsair's Stronghold is almost here! For our weekly stream at 3 p.m. Pacific Time tomorrow (Friday), we will take you inside the new 20 vs. 20 battleground and give you guys a sneak peek!

    Join Treeshark and Tonka as they showcase the various features in Corsair's Stronghold and talk about the upcoming patch next week!

    Join us on TwitchTV!
    Edited by: Minea 5 minutes ago
    Thank you all for joining us this week! Death can be chaotic fun! :)

    We'll have a post up about tomorrow's special stream in a bit.

    You’ve got questions. He’s got answers!

    TERA Producer Patrick “Treeshark” Sun will be answering your questions on Reddit this Friday, June 28, from 10 a.m. to 3 p.m. PDT.

    Bookmark the page (www.reddit.com/r/teraonline), and mark your calendars!
    Yeah, chat wasn't working for anyone earlier. It's working now though. :)
    1 - no bumping :)
    2 - Happy cloud is designed to get you in as fast as possible, so it will get the necessary content to get you in the character creation and island of dawn to play. Not really good if you are already a high level player. It is not downloading "faster" it is just getting you in the game faster.

    3- Our Tera Launcher will resume downloads.
    Edited by: Treeshark 1 minute ago
    Belated forum congratulations to the fashion show winners Summer.Rain and Sebs. :)
    Oo, nice event! Good luck! :D
    (Looking at the actual content of the thread, this is closer to Off-Topic than TERA itself.)
    (Moving this to Arts section)
    (Moving this to Languages)
    At level 22 and working the Kumas and Nagas. :)
    (Let's keep these individual names off the forums and keep this type of threads in MT - I think sending them an in-game mail would be a good idea.

    Also, this is a reminder that any type of transaction is at your own risk, and real money transaction is a definite no-no.)
    (This seems like a great discussion for PvE subforum! :) )
    Closing this thread as it has run its course.

    Also please note that personal attacks and real life political/racial/religious remarks are not allowed on the forums.
    Please note that you may not offer any real money for names, and we cannot guarantee these transaction. This is completely at your own risk.

    Also moving this thread to VT.

    Hats! Eye patches! Peg-legs! It’s all here with the new pirate costumes, now available in Valkyon Outfitters! From baraka to elin, from patch to peg, this new addition will have you shipshape in no time!

    If you can’t decide what would suit you best, don’t worry! Pick up our plunder bundle and you’ll get a little bit of everything.
    well this escalated quickly. servers are back up, so you can settle this on the battlefield. locking now :)
    coming back up now!
    Hello folks,

    We have a scheduled maintenance for our websites and the web store on Wednesday, starting at 10 a.m. Pacific Time.

    Maintenance Duration: 10 a.m. - 10:30 a.m. PDT on Wednesday, 6/26

    Please note that our game servers and in-game store will remain available. Thanks!
    We have a couple optimization tweaks coming. I am not sure what build we will get them in but QA indications are quite positive.
    Treeshark and Tonka will be playing regular characters, their goal is to level to 30! :)
    Hello everyone,

    We are excited for the arrival of Corsair's Stronghold next week! In addition to the cannons and airships, Corsair's Stronghold will be available for all players level 30 and above.

    In order to celebrate and prepare for Corsair's Stronghold, Tonka and Treeshark will be streaming their daily TERA journey on Ascension Valley at 4 p.m. Pacific Time, from Monday to Thursday (6/24 - 27) this week.

    Join us on TwitchTV!
    Edited by: Minea 15 minutes ago
    xMysterio on 06/24/2013, 01:29 PM - view
    i did both challenges , and received nothing TreeShark

    Spent over 20 gold on Fires and 30 on power charms =/ and got nothing.

    Did you check your Item Claim? That's where they will be.
    Oh gosh, even a stoic baraka will chuckle at the red mustache. xD