TERA Online dev tracker
All devs
Ninamia, thank you for letting us know. This seems to be an issue again so we've created a pinned thread to track it here.
Hello folks,

We are currently seeing a similar issue with [url=http://tera-forums.enmasse.com/forums/general-discussion/topics/5615-Store-and-ItemEmail-Delivery-Status]yesterday[url]'s delayed item/email delivery. We will use this thread to keep everyone updated.

We are currently seeing a delay in item and email delivery are looking for a solution.

This includes but is not limited to: all emails (such as account armor, account activation, etc.), all store deliveries, etc. If you are waiting for the delivery of a purchased item and/or waiting for an email, please hang in there as we investigate the issue.
PM'ed you, Risss.
9:31 a.m. PDT 5/7 edit:

- Bathysmal Rise Teleportal buttons do not distinguish hard mode. -> The top one is the normal mode, and the bottom one is hard mode.
Are you receiving one of the following errors when you attempt to patch or play TERA?

- Access Invalid
- Game Execution Failure
- Virus Detected in TERA.exe

The following antivirus software has been observed to provide false positives for some players:
- AVG AntiVirus
- Avast
- TrendMicro
- Norton

If you have downloaded TERA from the official download page (http://tera.enmasse.com/download/) or through Steam, you are seeing a "false positive" result. If you have downloaded TERA from any other source, please proceed with caution and verify that you do not have a virus.

If your files are from the official downloads listed above, you may add an exception for your TERA folder to allow the game to patch, repair, and launch.

The recommended troubleshooting steps are:
1) Restore TERA.exe from the antivirus quarantine or vault
2) Add an exception, or "whitelist" the TERA.exe in your antivirus
3) Run the repair tool in the TERA launcher

**note: this process may vary depending on which antivirus you use**

If the problem continues, please also reboot your computer to ensure the changes have taken effect.

If these steps do not resolve the issues listed above, please contact our support team and a GM can assist you directly: http://support.enmasse.com/tera
- Glacial Expedition, Vesel's Remembrance, and Blizzat's Remembrance smartboxes are giving incorrect items -> This has been fixed today. If you have received incorrect items before this was fixed with Wednesday's server restart, please contact our Support Team.
It is a localization issue. The skill works like other evasive roll skills and grants immunity to damage during the animation. We will be removing the text that says it does not grant damage immunity.
Thank you. Included it in our pinned game issues thread.
The updated list:

- Kugai not spawning fast enough for players to complete the quest -> We're looking into assisting the quest progression with more Kugai spawns. -> This should have been resolved as the big initial wave of players have passed this stage.

- Final Salvo's description still has the old text, it does not say it's usable after Thunderbolt.

- Gunner's "Rolling Reload" skill has the incorrect tooltip description that say "You are not immune to damage while rolling". (It does grant immunity from damage while rolling.)

- Glacial Expedition, Vesel's Remembrance, and Blizzat's Remembrance smartboxes are giving incorrect items -> If you have received incorrect items, please contact our Support Team.

- Some players have exhausted all of the bombs provided for the bomb quest in Island of Dawn, getting stuck in the quest. -> The current workaround we're recommending is to group with someone in a party who still has the quest or bombs to complete the quest.

- Bathysmal Rise Teleportal buttons do not distinguish hard mode. -> The bottom one is the normal mode, and the top one is hard mode.

- Naturetune Necklace Chest, Naturebeat Ring/Earring Box, Naturetrill Ring/Earring Box cannot be opened by gunner.

- Prismatronic Smart Box cannot be searched on broker. The prismatronic arcannon doesn't show up in the weapon skin tab (shows under "all" tab).
Nobody puts Spaghetticatt in the corner!
The PvE and PvP servers are noted on our Server Status page as well. :)
Oh SNAP! Someone give Gums a hug.

Type /controller in your chat. This should bring up a controller option UI. Third section down is "Set skill direction".

This is happening consistently for you?

I know it's a pain, but have you tried resetting to default UI?

I haven't been able to reproduce this in a QA environment.
I experienced this in an early test build for the Gunner, but not after receiving our final test build so it never got bugged.

There used to be a Option setting you could toggle that would allow you to use a handful of skills in the direction your character was facing instead of your reticle direction. This allowed Lancers to better block attacks when backed against a wall.

I wonder if that old toggle is hidden, but still active. I'll look into this.
Hello,

Thanks for the feedback. However, since you've already posted the identical post in the active thread here, I'll close this thread.
You are correct. It is bugged and should be fixed in Tuesday's (5/12) maintenance.
The servers are back but please do let us know if you see abnormal lag in instance dungeons again.
1. You will get to keep the special pricing even if you use the Elite Status Voucher as long as the Elite Status is not canceled.

2. The Elite Status should be billed when the Elite Status time runs out.
Good looking out, thanks for the heads up!
Greetings,

We have been investigating ongoing reports of lag experienced within dungeons. To address this issue, we will be making some adjustments to the dungeon servers. This will require a brief restart of all


All servers will be restarted starting at 12:45 p.m. PDT on Wednesday, May 6.

• Mount Tyrannas - PvP
• Lake of Tears - PvP
• Valley of Titans - PvP
• Tempest Reach - PvE
• Ascension Valley - PvE
• Celestial Hills - RP PvE

The approximate downtime is 30 minutes. Thank you for your patience.

(Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)


If you continue to experience the issue after the restart, or are seeing your issue resolves, we would love to hear your feedback. Please respond in this thread.
Greetings,

We have been investigating ongoing reports of lag experienced within dungeons. To address this issue, we will be making some adjustments to the dungeon servers. This will require a brief restart of all


All servers will be restarted starting at 12:45 p.m. PDT on Wednesday, May 6.

• Mount Tyrannas - PvP
• Lake of Tears - PvP
• Valley of Titans - PvP
• Tempest Reach - PvE
• Ascension Valley - PvE
• Celestial Hills - RP PvE

The approximate downtime is 30 minutes. Thank you for your patience.

(Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)


If you continue to experience the issue after the restart, or are seeing your issue resolves, we would love to hear your feedback. Please respond in this thread.
Edited by: Tonka 1 minute ago
11:23 a.m. PDT

The delay has been resolved. You should be seeing all of the emails and items soon if they haven't been delivered already. The stores will open soon as well. Thank you.
We're looking into this right now.
The only TERA on Steam that I'm aware of is the NA version of TERA published by En Masse Entertainment.
Magraal on 05/06/2015, 08:11 AM - view
Attempting to purchase the "Retro Wizarding Hat" results in the EMP being deducted from your account but the item does not show up in your item claim.

This is most likely due to the delayed delivery issue we're having right now. We're keeping everyone updated in this thread here.
Yes, this is related to the "Account creation was unable to be completed at this time" issue. We're working on it, hang in there please!

Teemo, once the issue is resolved, they should all be delivered to you.
Edited by: Minea 2 minutes ago
Very interesting. Our name restriction system sometimes returns false positives and flags a name as invalid, even though it's fine.

Contacting support is the right way to go with this one :)
As Espei posted, there is a small dropdown right next to the name of the area you are in. This is an old image, but it should still help:



Edited by: Tonka 2 minutes ago
Hey there,

I'm not sure I follow the issue you are experiencing. If you are encountering a technical issue, the best place to check is our support site, located here: http://support.enmasse.com/tera

If you are seeing a technical error, you can search for the exact error in there and you should get an FAQ to help you out :)
This seems to be a temporary issue with the initial wave of new gunners reaching the same stage at the same time. Thank you for keeping us updated on the issue and please let us know if this becomes a problem again. <3
I believe this is related to the delayed email/item delivery issue we are seeing: http://tera-forums.enmasse.com/forums/general-discussion/topics/5615-Store-and-ItemEmail-Delivery-Status
You can use your current(old) account for Steam. :)
Hello everyone,

We are currently seeing a delay in item and email delivery are looking for a solution. In order to prevent accidental repeat purchases, our web & in-game stores are temporarily closed.

This includes but is not limited to: all emails (such as account armor, account activation, etc.), all store deliveries, etc. If you are waiting for the delivery of a purchased item and/or waiting for an email, please hang in there as we investigate the issue.

We will continue using this thread to give updates. Thank you for your patience.
It should have worked. Do you see the button at the bottom of the page to go to page 2?

(The store page has been fixed.)
Edited by: Minea less than a minute ago
We should update the store. The maximum number of characters available per server is increased to 13 today. Thank you for letting us know.
The leveling event rewards are awarded to players that level to 65 while the event is active. If you were already level 65, you are not eligible for the leveling event rewards.
Espei on 05/05/2015, 11:24 AM
There should be an option under game or UI (I'm not in-game atm to confirm under which) to make it disappear until you pop the cursor like before.

EDIT:



Just check the "Show Main Menu in only UI mode."

Does this help? :o
Oops. :)

It is untradeable.
We looked into this and noticed the Dev does not include a tooltip explaining Ultimate Overhand Strike. I'll toss in a suggestion for the writers to see if they want to add the effect description in the tooltip for In Cold Blood.

The Ultimate Overhand Strike effect resets the cooldown of Overhand Strike (100%), extends the skill's damage area by 30%, and increases the skill's damage by 20%.

In testing, there is a consistent damage increase that is in line with the effect's intended design. Be aware; crits, attacks made while the mob is knocked down, and other conditions can affect final resulting damage.
Reapers will receive this upon reaching level 65 as a part of the leveling event.
Our Support Team (aka GM's) offer technical help through Live Chat and tickets. Unfortunately I don't have a solution as my technical knowledge isn't enough to troubleshoot. :( All servers are up though, but if you have previously edited your host file, please remove the edit. Suggestions from this FAQ page may also help. But if none of these suggestions work, please do contact our Support Team so that they can provide personalized technical help.
Following skills have hard-coded chain skills associated with them:

• Arcane Barrage: Replenishment
• Rolling Reload: Scattershot
• Scattershot: (in order of priority) Arc Bomb, Arcane Barrage, Time Bomb, Rolling Reload, and Replenishment
• Point Blank: (in order of priority) Arc Bomb, and Scattershot
• Replenishment: (in order of priority) Arc Barrage, and Scattershot
You are correct. If a player uses all bombs without completing the requirement, the quest is broke. Honestly, QA missed this in our testing. I apologize.

Tower Base has a number of channels to choose from to help alleviate player population fighting for the same mobs. Or in this case, training dummies. You can change channels by accessing the channel drop down on the compass map in the top right corner of your game window.
We just turned it back on seeing that folks are trying this.

Should be active again.
Elite Status Voucher is tradeable in game.
Unfortunately, there are hard coded chains in the game that the player cannot edit. This is the intended functionality.

As you have noticed, Scattershot has five priority hard coded chains.


It’s dangerous to go alone! Take this!

Welcome back to a simpler time, when you could be eaten by a grue, your princess was in another castle, and if you had a minute, you could count each and every pixel. TERA presents a gleaming collection of 8-bit weapon skins inspired by classic arcade games that inspired an entire generation of videogamers!

Pick up a Qubic Smartbox or a Tetrachromic Smartbox to get exactly the right weapon skin for your character’s weapon!

You can also crack open a Retro Lootbox or Emulator Lootbox for an Instance Reset Scroll—and a chance at other useful gear, possibly including a Cathodyne Smartbox or Prismatronic Smartbox!

But wait—you’ve got an extra play! Make sure you pick up some arcade accessories to complete your brand-new 8-bit look!

• Skyblue Pixel Sunglasses
• Prism Pixel Sunglasses
• Sunny Pixel Sunglasses
• Retro Wizarding Hat
• Pixelated Topper

These 8-bit treasures are available now in the TERA store!
Final Salvo tooltip is bugged and will be fixedfor the next patch, probably Tuesday.

We will look into the Vault reset teleporting.
This code is no longer active, I'm afraid. :( Sorry.
I am not able to repro this in our QA servers.

Are there any other functionality issues you are experiencing at the same time?
Edited by: SingleBear 2 minutes ago
We are looking to help decrease griefing, not PvP.

Instead of creating a new thread, can you use the active thread here?: http://tera-forums.enmasse.com/forums/general-discussion/topics/Pk-on-the-5th

Thank you.
We've already stated multiple times that we are looking to help the issue of griefing. Please see this thread for more of our replies: http://tera-forums.enmasse.com/forums/general-discussion/topics/Pk-on-the-5th
- Kugai not spawning fast enough for players to complete the quest -> We're looking into assisting the quest progression with more Kugai spawns.

Hang in there!
- Kugai not spawning fast enough for players to complete the quest -> We're looking into assisting the quest progression with more Kugai spawns.
- Glacial Expedition, Vesel's Remembrance, and Blizzat's Remembrance smartboxes are giving incorrect items -> If you have received incorrect items, please contact our Support Team.

Also please note that quit/goodbye contents are against the forum rules.
- Kugai not spawning fast enough for players to complete the quest -> We're looking into it.
- Glacial Expedition, Vesel's Remembrance, and Blizzat's Remembrance smartboxes are giving incorrect items -> If you have received incorrect items, please contact our Support Team.
http://steamcommunity.com/app/323370/discussions/0/620712364042782359/
Flamings, Fufflums, Ajyra, Braccaus, and Xepheroth. I checked all of you and the status displays the bundle as delivered. If you've already tried logging out and exiting/restarting the launcher completely, I'm not sure what's going on. :(
Edited by: Minea 1 minute ago
Linking you to the pinned thread on Steam here.
The code is not active any longer, I'm afraid.
Have you tried exiting and restarting the launcher? All servers are up and we see players on them. :(
12:25 p.m. PDT

The servers should be coming up soon.
All servers will be restarting in 5 minutes.
Steam has not unlocked for TERA yet.
11:52 a.m. PDT TR is currently down.
11:39 a.m. PDT

All servers should be coming back up now.
Could you stop posting non-in-game issues such as server status please? Derailing a thread makes it much harder to chase down the actual issues this thread is for.
Some of the servers are down currently, updating everyone here: http://tera-forums.enmasse.com/forums/general-discussion/topics/5515-Server-Status-Update-Thread
Currently Tempest Reach, Ascension Valley and Celestial Hills are down.

We are working to bring them back up and will use this thread to give updates.
I just put the riding skill on my skill bar and was able to ride the mount fine.
You can move the menu bar up to the top. :)

Redirecting to the pinned thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/5515-Gunner-Patch-Seeing-InGame-Issues
AV and TR, we're on it!
We're creating a thread to collect in-game issues that we may be seeing with the gunner patch.
Working on it, hang in there, TR! <3
Steam is at 1 p.m. PDT later today.
The servers are up and we are seeing people entering the servers. We are still under a very heavy load right now though, so if you are seeing issues, please wait a few minutes and try again.
The servers are back up and we are seeing folks entering. We are under a very heavy load right now, so try again in a few minutes please.
We're almost there. Working to bring them back up. Hang in there! :)
We are restarting all servers in five minutes.
One of the login server was under too much load, I believe. Exit/restart the launcher and retry please. It's getting people in. We're working on it though.
I got more fuel for the day.



Tonka also got a vente. xD
This is intended because the Elite Status Voucher is an item tradeable in game.
If you're seeing this, could you try running a repair on the launcher?
Our maintenance will continue until 10 a.m. PDT! So you have two hours if you need to rest or take a short nap! You guys make me worried, haha!

(Thank you for reminding me about my name, I love that you are mindful about things like that! It's okay though, it's already out there and it's a name I picked out a few years ago. :) )
Good morning!!

Hope everyone is doing well and is excited for gunner!

I am ready to start my high elf gunner on CH! (Although, I don't know when I'll get to play today. ^_^;;)

Here is a picture of breakfast for us to share (We'll do a buffet today since it's special!), and the one following is my best friend for today.



Zosmathyn on 05/04/2015, 06:17 PM - view
This may be a stupid question, but how do you preload?

If you haven't yet, just exit and restart the launcher. :)
clfarron4 on 05/04/2015, 01:26 PM - view
If you're on Elite, does this 100% XP boost stack on top of the Elite 100% XP Boost as well? That is, does Harmonia's pet penguin's explanation from the last EXP boost event apply to this event as well?

And thank you for the event :)


Confirmed. Also: EXTERMINAAAAATE (for the XP!)

Edited by: Harmonia 2 minutes ago
Adding:

*Using a level 60 scroll will grant the level 60 rewards. However, it will skip all of the previous rewards from level 12 - 55.

Steam will be available starting at 1 p.m. PDT. (No preloading on Steam. We wanted to but it's only available to pre-purchased games.)
As I stated, just because something has been one way leading up to now, that is not a valid reason to not make a change where it is needed. PvP is one thing. Hanging around the Lumbertown bridge to slaughter every low level character trying to cross is another thing all together. Doing something that serves no purpose but to lessen another player's enjoyment of the game hurts the game as a whole. There is not functionality built into the game to prevent this, but that doesn't make it right.

I truly want all players to enjoy the game, both new and veteran players. If, however, your idea of fun is intentionally disrupting the play of a much lower level character who has no chance at all against you, then I suggest it may be time to find an alternate form of amusement in the game. Will we catch every player who PKs a lower level character? Of course not, and that's not our intention in any case. We are focusing on activities and areas in the game in which the new player experience suffers the most, and working to help these players become members of the community instead of being driven away out of frustration.
This has been answered here: http://tera-forums.enmasse.com/forums/general-discussion/topics/Patch-Notes-up-but-what-are-Sharp-Etchings?page=4#post-1273452

Locking thread as it has been cleared up!


Say hello to TERA's newest class, the gunner! But there's something for everyone in this update, including class balancing, terminology changes, and game refinements.

Check out our latest patch notes, and the gunner web page for all the details!
Added the following information to the main post:

*Reapers: Due to the starting level and tutorial zone, reapers will only receive the level 65 rewards. Reapers will also receive the Slaughterthorns weapon skin at level 65.
There are some items that are not available in TERA for the players, but still exist in our database.


Sometimes, we make changes to an item name that has yet to be introduced, or may never be introduced. Obviously, if we make a change to an item that doesn’t exist for the players in game, we won’t include it in the patch notes, but our Writers keep the database up to date, even on items that have no use. If that item one day does have a use and is added into the game, it has been kept consistent with the rest of the game.

This is one of those times where we accidentally included a change that was no intended to go out. It’s been removed from the patch notes now.

Thanks for letting us know!
Server maintenance is scheduled for 6 - 10 a.m. PDT.
Greetings everyone!

Tomorrow, to celebrate the brand new Gunner release, we are going to do a special stream!

I'll be leveling my brand new Gunner on CH, live on Twitch. We will be doing giveaways, and getting hyped for TERA's newest class!

The servers are scheduled to be up at 10:00am PDT, so we will be live at around 9:30am PDT to get ready! If there are any changes to the schedule, I will also let you guys know as soon as I hear it.

As usual, we will be live on our official Twitch channel!

-Tonka
LoverNotFighterLOLJK on 05/04/2015, 03:55 PM - view
About the steam launcher can i still play tera without it? Because I'd rather redownload and reinstall while i sleep

Steam is purely optional. :)


TERA presents Elite Status Vouchers: new EMP-only items that let you enjoy elite status—and all the perks and privileges that entails—for 30 or 90 days at a time.

Here's how they work:

• You can purchase Elite Status Vouchers from the Steam store, or the Account Services section of the TERA store.
• You can purchase two different levels of the Elite Status Voucher, and only with EMP:
- 30-day voucher: 1,995 EMP
- 90-day voucher: 4,995 EMP
• You can trade purchased Elite Status Vouchers as many times as you like. Once you use one, however, it is no longer tradable.
• After you use an Elite Status Voucher, you must restart your client for it to take effect.
• Elite Status Vouchers become available on Tuesday, May 5, following maintenance.

Want to know more about TERA’s elite status, and the perks it provides? Check out the elite status web page!
Hello everyone,

We will be performing an all server maintenance starting at 6 a.m. PDT tomorrow morning to bring the new class, gunner! Preloading has already started, and read the full patch notes here!

All servers will be under maintenance starting at 6 a.m. PDT on Tuesday, May 5.

• Mount Tyrannas - PvP
• Lake of Tears - PvP
• Valley of Titans - PvP
• Tempest Reach - PvE
• Ascension Valley - PvE
• Celestial Hills - RP PvE

The approximate downtime is 4 hours. Thank you for your patience.

(Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)
Hello everyone,

We will be performing an all server maintenance starting at 6 a.m. PDT tomorrow morning to bring the new class, gunner! Preloading has already started, and read the full patch notes here!

All servers will be under maintenance starting at 6 a.m. PDT on Tuesday, May 5.

• Mount Tyrannas - PvP
• Lake of Tears - PvP
• Valley of Titans - PvP
• Tempest Reach - PvE
• Ascension Valley - PvE
• Celestial Hills - RP PvE

The approximate downtime is 4 hours. Thank you for your patience.

(Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)


The new gunner class is coming to TERA on Tuesday, May 5—and you’re going to want to get in and start playing one as soon as possible! You can get a head start on all the new content by preloading early.

Start the preloading process now, and you’ll be able to begin playing as soon as the content unlocks after maintenance on May 5.

Don’t delay—start your preload today!
The Visioncrafted weapon skins will also be available in the fashion coupon store. The boosts, Elite Status Voucher, and bonus XP items, and cosmetics in this event are not tradable. The crystals, gems, and instance reset scrolls are.
<<<891011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556>>>
You can contact Tera Online dev tracker at contact@teradevtracker.com - Privacy policy - Tera Online dev tracker is not affiliated with Tera Online or En Masse entertainment.