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Greetings all!

Our friends at Venture Beat are the first to announce the Brawler Class for TERA. Head over to their site to read the article, TERA gets new Brawler Class in December Update.

We'll edit this as we have more news and information coming in.

Cheers!
Edited by: Danicia less than a minute ago
All servers will undergo their regular weekly maintenance Tuesday morning starting at 7:00 AM Pacific Time. This scheduled downtime lasts two hours (7 - 9 AM). There will be an additional server maintenance this week on Thursday, details to follow.

All servers will be taken down from 7:00 AM to 9:00 AM Pacific Time.

This week's maintenance will include several changes to compensate for the Daylight Saving Time shift that ocurred on Sunday, November 2.

Notable Changes:
The changes below will affect only those located in the area with Daylight Saving Time.

- Elite Status Bar reset time will not change to compensate for DST; it will reset one hour later until "Spring Forward."
- Daily quest reset time will not change to compensate for DST; it will reset one hour later until "Spring Forward."
- DreamStorm and Alliance competition times will change to compensate for DST, shifting by one hour to occur at the same time daily as previous to the DST change on Sunday.

For real-time server status, please refer to the Server Status page. Thanks for your patience!
Edited by: Harmonia 3 minutes ago
We understand that this can be a bit confusing, since EME and Bluehole have a very close developer-publisher relationship. While En Masse will continue to publish TERA for North America, Bluehole also develops other games and may use different publishers for these games. En Masse also publishes games from other development studios in addition to TERA.

So yeah, we operate as separate entities. We probably have more insight into each other than most other developer/publisher relationships, but in the end we are still separate.


Kyra’s Halloween Headhunt is finally complete, so the time has come to collect—and use—all those free catalysts.

TERA players successfully completed five of the six headhunts, crushing the jesters, storm lizards, dracoloths, lacerases, and assassins—but falling short on the hydraths. This means that all TERA players now have five catalysts waiting in their item claim!

Here are the final results for each of the various targets:

Kyra’s Pop-Up Potion Shack will disappear on Thursday, so if you want to redeem your catalysts for Halloween goodies you’ll have to hurry! Unused catalysts stay credited to you for the next time Kyra pops up, however.

Remember: To claim these final catalysts, you must log in before Tuesday, November 3 at 11:59 p.m. PST—and you only have until Thursday, November 5 at 9 a.m. PST to visit Kyra’s Potion Shack and redeem them for her Halloween prizes.

Don’t delay: Log in and check your Item Claim now!
Good morning! The reasons for this error message are listed in the following FAQ: http://support.enmasse.com/tera/user-authentication-failure

If you don't believe any of these apply to you, please wait for the GM team to respond to your support ticket.
I am really sorry for the inconvenience the unexpected restart caused. This one is totally on me, and I take full responsibility for it. We set up maintenance messaging in advance, usually the day before if it is an early morning maintenance. There has previously been an occurrence when messaging was set up properly (or at least so we thought) and it did not go out for some reason, but this was not such a case. I messed this one up, plain and simple. It was an unusual time for maintenance, a pretty crazy week, and it somehow just slipped my mind. That's certainly no excuse, but I just wanted to let the community know.

You have my word I will do everything I can to ensure such an oversight does not occur again.
Tsuyuki on 11/01/2015, 08:12 AM - view
Can anyone jump in and say "I want to help by streaming!" or do you have to have your name relatively out there on Twitch? o:


Anyone who wants to join the team and stream is good with us!
Nope! You can join the team and commit to the 25 hours. We'd love to feature folks streaming on our channel, but it's only 25 hours total.
Doh! Got that fixed, thanks for catching the typo.

Happy Halloween weekend, everyone!
I just tried the code myself and it worked, are you sure you haven't redeemed it before?
This week's "Stuff" is a celebration of all things Halloween, as well as a collection of big announcements. It's been an exciting one, so let's dive right in!

Welcome Danicia!
This week we introduced our new Community Manager Team Lead, Danicia, to the TERA community! If you missed her introduction, be sure to check out Treeshark's Producer Letter.

You can also catch her on the video below!

Join Team TERA for Extra Life 2105!
We're thrilled to announce Team TERA for this year's Extra Life marathon. If you're not familiar with Extra Life, it's a 24-hour game-athon that raises money for children's health. We'll have more details coming next week on prizes for donors and participating streamers. Please, join Team TERA and help us raise money for this worthy cause and be sure to tune in next weekend for our marathon livestream!

Gothic Rapture Community Designed Costumes Now Available
They're here! The winning entries from our gothic costume design contest are now available in-game and they look truly fabulous.

Autumn Loading Screen Contest Winners Announced
It wasn't easy, but we've selected 5 winners and 10 honorable mentions for our loading screen contest! These 15 new loading screens will be available in-game mid-November.

We're starting off the photo album with the Halloween-themed entries and we'll be uploading many of our other fantastic entries to social media over the next week so be sure to follow us on Facebook and give your favorite TERA artists some love with a like or a share!

Danicia and Harmonia feature this year's contest entries:


Bug Fixes From This Week's Maintenance
Last week's announced dungeon drop changes were implemented on Tuesday, and several small bug fixes were made on Thursday. Get the full list of dungeon changes and bug fixes in this week's patch notes.

Daylight Saving Time Reminder
Don't forget it's a wibbly wobbly weekend, we'll have a one hour maintenance on Sunday due to Daylight Savings Time, beginning *and* ending at 1:30 a.m (first PDT, then PST!).

Federation Bill Shop Update
A few weeks back in the "Stuff of the Week" we promised an update to several in-game stores. We'll be working on this to come out after Halloween, aka some time in November, and would love to have some community feedback.

So please respond in this thread and tell us: what sort of fun, goofy, or functional items would you like to see added to the fed bill shop?

----------------

PS: if you read all the way to the bottom of this post, be sure to redeem the code HALLOWEEKEND for free spooky goodies.

Previous "Stuff of the Week" topics can be reviewed from the list below.

----------------

Previous weeks:

10/23/15
10/16/15
10/09/15
10/02/15
09/25/15
09/18/15
09/11/15
Edited by: Harmonia 1 minute ago
Heya Runespider, funny you should ask:

Danicia and Harmonia feature this year's contest entries:


Little preview of this week's Stuff of the Week!
Xfeverfli on 10/30/2015, 11:13 AM - view
2nd or 7th? Throughout the post it says 2nd, 7th, and 7nd. Lol


Edited! Thanks. :D
Greetings all!

Please join Harmonia and I in the Halloween Community Chat on Twitch.TV ! We'll start streaming at 12:30 p.m. PDT. Team TERA is all about the Halloween celebrations today, so we're kicking off Community Chat with some fun treats. And maybe some tricks! No, really. It's all treats, so you don't want to miss out.

We'll be covering the following topics:

- Community designed Gothic Rapture Costumes
- Loading Screen Contest winners and gallery, along with discussion about how we pick the winners
- Extra Life
- En Masse Halloween Festivities

We'll be handing out a treat to viewers, so come on by!
Edited by: Danicia 17 minutes ago
Out live chat support will be closed today, October 30. The annual office Halloween party is today, and although we are all here working hard to get tickets answered, we will be up and down from our desks periodically for treats and costume related activities. Chat support for billing related issues will resume on Monday.

Happy Halloween to all!
En Masse Entertainment is proud to announce our participation in the Extra Life charity 25 hour livestream! Join us on November 7nd at 8:00am Pacific Time live on our official Twitch.TV channel for all of the charitable fun.

We want to reach our goals, and we’re counting on your help! Here’s how you can support Team En Masse:

Donate
Last year, Extra Life raised more than 6 million dollars to save kids. This year, with everyone’s participation, that goal can be blown out of the water. You can support us by navigating to the official En Masse Entertainment Extra Life page, and clicking “Support Me” to donate.

All money donated on our official Extra Life page will go towards the Seattle Children’s Hospital and is tax deductible.

Join Our Stream Team
We are looking for members of our community to join our team. By joining “Team TERA” you are committing yourself to stream for 25 hours starting at 8am your time on Saturday November 7th. We would love for you to play TERA, but we’re happy for you to play a variety of great games of your choice.

View and Participate In the Live Stream
Not a streamer? Join us in our livestream chat and keep us company. Play games with us. Encourage others to join us. Visit other Twitch streamers on Team TERA. We’ll start bright and at 8:00am Pacific Time live on our official Twitch.TV channel!

Donate to our Team Members
Our Team Members will be from all over the place, so feel free to donate to their pages, too. Visit our awesome Team TERA Extra Life page to cheer on your favorites. For a list of the hospitals that each team member is supporting, please check our updated Extra Life forum threads.

More information, such as prizes to our donators, giveaways, and incentives to join our team will be released as we approach the November 7th date! To stay updated, please keep be sure to keep an eye out for more news on our website and our social media channels.

The ExtraLife 25 hour charity stream is just around the corner! We are scheduled to go live at 8am on November 2nd on our official Twitch.TV page. We are extremely excited to see the community come together to support such an amazing cause!
Edited by: Danicia 1 minute ago
Hi folks, this FAQ explains the causes of that error: http://support.enmasse.com/tera/user-authentication-failure.
It's not related to a ban.

I just sent you a PM in regards to the User Authentication Error you are seeing.
Most commonly, this issue with not remembering your device occurs after either clearing Web Browser Cache / Browser History, or changing Operating Systems.

If you continue to request a new Code be sent via Email, and nothing has arrived shortly afterward (or after waiting up to an hour) , then most likely there may be a conflict with the Email Provider you are using currently (meaning that the codes we send are being blocked, even when white-listed), or perhaps at some point the unsubscribe button had been clicked.

That being said, your best bet would be to use an alternative email (a different Email Provider), then make a new Support Ticket, letting us know you are having an issue with your Main TERA Account, provide the Email to that Main Account, and any details you are able to about the Account so we can verify it and proceed to change the Email to one you will be able to receive our Support Ticket reply messages and Account Armor Codes through.
If you have not already done so, go ahead and submit a Support Ticket, and also include a copy of the EME Diagnostic text file, and we will be happy to work with you and resolve it. :D
The other Thread that I believe you are referring to can be found here :

http://tera-forums.enmasse.com/forums/suggestions-on-tera/topics/Suggestion-Thread-General-game-changes
If you have not already done so, I would highly recommend that you make a Support Ticket and attach an EME Diagnostic, so that we can help to resolve this issue for you. :)
For anyone experiencing FFFF:FFFF errors in Overwatch, please contact our support team for assistance. The GMs can assist you with identifying what is causing this crash.

The most common causes are corrupt game files and system requirement issues, so if you're not crashing in other locations you may want to try turning your graphic settings down, shutting down any other programs on your computer (or even giving the PC a reboot!), or even clean booting if none of that is helping.

If the FAQ for this issue is not resolving your crashes our team is happy to help!

FAQ: http://support.enmasse.com/tera/error-ffff-ffff-fatal-client-exception
Clean booting: https://support.microsoft.com/en-us/kb/929135
Hey Sugarplump,

The Halloween costumes (police, nurses, etc) will be going away on November 5. Those items are seasonal and won't be sticking around.

The new gothic items, however, are not seasonal! They'll be sticking around :)
Hey Kyobae,

I'm going to lock this thread and redirect to the pinned one, but if you've shut down the game AND the launcher and haven't received them when you logged back in please contact the support team for assistance. They'll be able to help you out!
@Cecilia, the set of 3 is no longer being distributed (the time has run out), that's why you haven't received it yet. Hang in there, though! The GMs will get those 3 to you as soon as they can :)
Hi Spicedog,

If you're still not receiving the catalysts, please shut down the game and launcher just to be sure. They should arrive when you next log into the game, but if not our support team can assist you.
*victory dance*

Thanks to everyone who let us know they received their catalysts!

For any of you who are still missing 3 from the previous reward, our support team can still help you out. If you've already created a support ticket then no need to do anything and the GMs will get you those catalysts as soon as they can. If you haven't yet, go ahead and do that now (for the missing 3 from the previous group).
Depending on how late you go, I might stop by.
Heya all, give it a try now. Make sure you log out *and* shut down the launcher.

Please post confirmation if you have them!
(just copying this from post #2 to make sure everyone sees it)

Just want to give a quick update on this. We're looking into why some folks aren't receiving these again and think we have a couple of good leads.

For the short term, please don't contact support about this issue. We'll make sure that everyone gets their catalysts but for now please hold off on contacting the GM team.

Check post #2 for updates!
Hey everyone,

Just want to give a quick update on this. We're looking into why some folks aren't receiving these again and think we have a couple of good leads.

For the short term, please don't contact support about this issue. We'll make sure that everyone gets their catalysts but for now please hold off on contacting the GM team.

You can expect to see updates on the issue here in this thread, so please do not create any additional threads on this topic. Thank you so much for your patience!
Did you shut down your launcher? If so restart the game and be sure to leave the launcher open.

If the issue continues, though, you can also log into the website and then access the page below with Chrome:

https://store.enmasse.com/tera/potion-shack
Mietze on 10/29/2015, 08:01 AM - view
Hello and welcome to Tera and i watched the stream and i liked u already so gl with ur work and cya maybe ingame if u ever visit TR :p


I will be sure to visit!
CCKat on 10/29/2015, 12:00 AM - view
Not all of us playing Tera are boys in puberty. You are sure not old enough to be my mom.
That said, I hope you have a lot of patience with such kids, you will need it around here XD


I'm in the AARP. :) I actually enjoy that this community is full of older players and I look forward to getting to know everyone.
Terraforming on 10/28/2015, 07:51 PM - view
What server do you play on Danicia? What Class and Race?


Femani Berserker. Rawr.
Edited by: Danicia 1 minute ago
Lointaine on 10/28/2015, 07:43 PM - view
Since I'm at +13 from PDT, I wasn't exactly able to watch the whole stream yet, but Danicia looked... well, I think she's not bad. And may become actually great as she'd get a bit into the game.

I really hope she will. Well, both the game and the community (and even myself! >


It's been a while since I was producing livestreams from the in-front of camera perspective. I'm used to being the one in the background directing. I imagine the more comfortable I get with the game, the better the streams will get.

One of my plans is to do a "Watch the noob" sort of thing, where I stream my playing of TERA, from the perspective of a new player.
Chocolaty on 10/28/2015, 06:53 PM - view
She seems charming and knowledgeable as far as I can tell. We also buy socks from the same store,lol.


Sock Dreams FTW.
Runespider on 10/29/2015, 12:04 PM - view
If I could make a suggestion, why not put these videos on your youtube site?.


I agree! Once I get settled in, I want to export them to YouTube, too.
Motiko on 10/29/2015, 11:55 AM - view

Oh and I heard you were talking on the stream about doing community events in-game - sounds awesome! However, would you consider doing some on MT as well?
Also, I like your colourful hair!


Yep! I'll have a GM character, where I can head to all the different servers. We'll make sure to be super fair, and we'll also be mindful of time zones.

And thanks!
Sounds like fun! Hope we see some screenshots after? :D
The new costumes and accessories should now be in the dressing room. Apologies for the delay, ran into a technical issue adding them.
The new items won't be in the potion shack, the "lead up" referenced was the re-released Halloween costumes culminating in the new costume. Sorry if there was any confusion due to the announcement wording.

A more accurate statement would have been "leading up to the release of the new community-designed costumes in the TERA store".
Hang in there everyone, not all the items are even up in the store yet!

We'll get them into the dressing room ASAP :)
ChaosArtemis on 10/28/2015, 06:01 PM - view
I thought you were great, very charismatic and open. look forward to more streams featuring you in the future.

Great hair btw


Thank you! I appreciate the feedback. Also, wait until you see my hair later this month. I"m getting it all re-colored and bright.
Veldoran on 10/29/2015, 05:38 AM - view
Welcome Danicia.

Oooh you rolled a berzerker and an Amani female at that! o/ Points made already.

Jedi o.o?! I like you already even if I'm more of a sith type >:).


Couple of tips on being a berzerker (once you reach level cap of course :) )

Glyphs that should be active;

All the cyclone glyphs
All the Thunder strike glyphs
Glyph raze for increased charging speed on Thunder strike (take the special glyph when you get it too :) )

Awh man got ahead of myself. I hope you figure the rest out and as time goes by I hope you fit in well!

~The.Whirlwind


Thanks! I need all the help I can get. :)
Hi Lizzu,

These items are in the dressing room now, if you don't see them can you exit TERA and start it up again? :)
The police and nurse costumes should be up there now. I'll be adding the new "Gothic Rapture" set following their release tomorrow morning.
fahoiehfoihf on 10/28/2015, 04:48 PM - view
I just want to say hello and a few little things. First, the community can be...very demanding as well as very trollish, and sometimes just down right not very nice, so brace yourself for that and try not to get too offended. Secondly, there have been quite a few miscommunications as well as some lack of communication and I do hope you can help improve on these things.

Anyways, welcome!


I rarely ever get offended by what people say. I know a lot of people can get super passionate and they're speaking from a point of frustration or unhappiness. So I don't take it personally. I do want to make sure communications are clear and that we're approachable and kind.
Terakon on 10/28/2015, 04:46 PM - view
I didn't watch the stream, how many "mom" jokes were there?


As in "YER MOM" or "yer old enough to be our mom"? :D
We will be performing an additional all server maintenance this week, starting at 7 a.m PDT on Thursday, October 29. The estimated downtime is 2 hours. Thank you for your patience!

Several bugs will be fixed during this maintenance, including the return of the Embrace Infamy quest on PvP servers and several text changes.

All game servers will be under maintenance starting at 7 a.m. PDT on Thursday, October 29.

=======

There will also be a short maintenance at 1:30 a.m. PDT on Sunday, November 1 due to the end of Daylight Saving Time. Expected downtime is approximately an hour.

During the maintenance, Daylight Saving Time will end and gain us an extra hour. This means that the time will still be 1:30 a.m. after the hour-long maintenance is complete, but in PST (formerly PDT).

Notable Changes:
The changes below will affect only those located in the area with Daylight Saving Time.

• Elite Bar reset time will change to 4 p.m. PST from 5 p.m. PDT.
• All repeatable quest reset time (daily, alliance, etc.) will change to 4 a.m. PST from 5 a.m. PDT.
• DreamStorm times will all shift one hour earlier

All game servers will be under maintenance starting at 1:30 a.m. PDT on Sunday, November 1.
We will be performing an additional all server maintenance this week, starting at 7 a.m PDT on Thursday, October 29. The estimated downtime is 2 hours. Thank you for your patience!

Several bugs will be fixed during this maintenance, including the return of the Embrace Infamy quest on PvP servers and several text changes.

All game servers will be under maintenance starting at 7 a.m. PDT on Thursday, October 29.

=======

There will also be a short maintenance at 1:30 a.m. PDT on Sunday, November 1 due to the end of Daylight Saving Time. Expected downtime is approximately an hour.

During the maintenance, Daylight Saving Time will end and gain us an extra hour. This means that the time will still be 1:30 a.m. after the hour-long maintenance is complete, but in PST (formerly PDT).

Notable Changes:
The changes below will affect only those located in the area with Daylight Saving Time.

• Elite Bar reset time will change to 4 p.m. PST from 5 p.m. PDT.
• All repeatable quest reset time (daily, alliance, etc.) will change to 4 a.m. PST from 5 a.m. PDT.
• DreamStorm times will all shift one hour earlier

All game servers will be under maintenance starting at 1:30 a.m. PDT on Sunday, November 1.
Edited by: Harmonia less than a minute ago
Thanks! I know I'm stepping into some big streaming shoes. At my other gigs, I was more used to producing streams, instead of being on-screen. I've got lots of plans and ideas and look forward to community feedback.
Shiningdiamond on 10/28/2015, 03:52 PM - view

On the side I am sorta bummed out about the traditional giveaway not in the stream. :/
Oh well... some things change...


Hopefully, you can swing by the Friday Halloween stream. We're gonna be doing a few giveaways. And we'll be in costume!
Howdy!

I hope I wasn't too dorky on the stream. I imagine it will get better the longer I am here, the more I get to know the game, and all of you in the community.

As an aside, my role is Community Manager Team Lead. I'll be managing the community efforts from a much higher level, while also doing many duties that Tonka and Minea have been doing, as we build out the Community Team.

Much like the reddit AMA, I'm happy to answer questions here (as long as they're not about the game as of yet). It was great to see so much chatter in the Twitch stream chat!
I guess I gotta get my breakfast game up. :D


We asked the TERA community to submit original artwork for our first autumn-themed loading screen contest, and you delivered!

From the tremendous crop of creative entries, we’ve selected five winners that stand out from the crowd and an additional ten honorable mentions. All fifteen entries will appear as in-game loading screens beginning in mid-November.

Winners
Each of the winners listed below receives 5,000 EMP!
Chincha.Suri—Ascension Valley


Elna—Tempest Reach


Kolk—Mount Tyrannus


Ms.Ace—Tempest Reach


Phelim—Tempest Reach

Check out the full news post to see 10 additional honorable mentions!
Edited by: Harmonia 2 minutes ago
Hi Fleur, if you're having trouble with the in-game event, can you visit this page in chrome after you've logged in?

https://store.enmasse.com/tera/potion-shack

This should allow you to redeem your catalysts!
In all fairness, I wasn't very specific! It's 3:00 p.m. PDT (details!)
Reminder that bumping threads is against the forum rules. Please feel free to continue the discussion if you have suggestions to add, but do not bump a thread without contributing further.
Join Treeshark and Danicia on the official livestream at 3:00 p.m. PDT to preview the brand new costume set "Gothic Rapture" as designed by the TERA community!

Earlier this year we launched a costume design contest around the theme "gothic" and the TERA community delivered some phenomenal designs! Now the winning entries, as selected by Bluehole, have been created and are ready to be unveiled.

Our new Community Manager Team Lead, Danicia, will be on stream with Treeshark to answer questions and meet the community, so don't be late!
Edited by: Harmonia less than a minute ago
We'll be streaming at 3 today, and you can see the costumes as well as meet Danicia! :)
Gibemecookie on 10/28/2015, 07:54 AM - view
Welcome Danicia :)

Now that Minea is gone who will be providing the Bagels and coffee? D:


What? No one told me I had to supply breakfast!
AssaultQueen on 10/28/2015, 02:23 AM - view
Hello o/
and
Welcome to TERA!


\o

Thanks! I appreciate the welcome!
LittlePinkEli on 10/27/2015, 11:04 PM - view
So... Popo PKing Femani Zerk Jedi. What's not to love?
Welcome!


Exactly. :D
FaytEsteem on 10/27/2015, 09:46 PM - view
The moment you said Jedi you just made my list of favorite people, Welcome to Tera Danicia it's very nice to meet you and I hope you enjoy your stay and someday become great friends with the community ^.^.


Thanks for that! I am a huge Star Wars nerd; I am currently working on a full sleeve ESB era tattoo. I've got one SW tattoo already. I play X-Wing miniatures, and I'm about to run a Star Wars tabletop RPG. You could say I am a fan.
Seralina on 10/27/2015, 08:37 PM - view
OMG HAI

WELCOME TO TERA


OMG HAI 2 U 2
whatisyourname on 10/27/2015, 06:37 PM - view
(((o(*゚▽゚*)o))) welcome to the game (((o(*゚▽゚*)o)))


Thank you! I am very excited!
Hey everyone, we've been keeping an eye on this issue and can confirm that most players have received (or are still receiving) their catalysts. Our support team can help if you're not receiving yours, but please do verify the following first:

1) log out of TERA, close the launcher, re-open the launcher and launch the game. Give the catalysts a few minutes to arrive.

2) make sure you're logging in before 11:59 p.m. PDT tonight (everyone already in the thread should be covered there, but that's just about 6 hours from now).

If you still haven't received your catalysts, then contact support and the GMs can help you. Be sure to let them know it was the third hunt's 3 catalysts that you didn't receive!
soggynuts on 10/27/2015, 03:53 PM - view
Inb4 the community turns on you and you become a jaded, salty Femani with a penchant to PK Popos. Don't feel bad because like smoking, PKing Popos relieves stress.


That made me giggle. Never fear! I am an olds, so I know all about that jaded thing. I got jaded out of my system long ago, and am dedicated to positive living. I might be a Jedi.
TWMagimay on 10/27/2015, 05:09 PM - view
Sidenote: You know what would be super awesome? If a CM shows up tomorrow and says "sorry, guys, we can no longer verify that you didn't receive the calaysts as opposed to simply not redeeming them in time".


As long as you have logged in during the eligible window (until 11:59 p.m. PDT tonight) our support team will be able to verify this and assist you with receiving the catalysts, even if you do not contact them until after the eligible window. However, since the event is ending soon you don't want to wait too long.
I've worked on numerous MMOs, so you might have seen my name pop up there!

And I am a huge fan of the lesser played races. Says the lady who loved playing Rodians in SWG.
Hey everyone, we've been monitoring this and have verified that the catalysts are still going out and they have been redeemed in great numbers, so the fact that you are not receiving yours after logging in (and also after fully restarting the game including the TERA launcher) is very odd.

If you have not received your 3 log-in reward catalysts for the most recent head hunt please contact the support team directly and the GMs will be able to assist you.
kamizuma on 10/27/2015, 03:38 PM - view
welcome to the exiled realm of arborea!


Thanks! I'm super excited!
Zoknahal on 10/27/2015, 02:22 PM - view
Hello and welcome Danicia! Glad to have someone of your expertise leading our community. Can't wait to see you on streams :) Let us know which will be your favorite race! (please choose amani female :D )


Thank you! I did indeed roll Female Aman, Berserker. /flex
Koolip on 10/27/2015, 02:14 PM - view
Kinda weird the Harmonia is the one who posts Treeshark's text.


I like "the Harmonia" :)

Daleks have no concept of authorship!
Updates for all headhunts can be found in this forum thread!
Chat support for billing related issues will be temporarily unavailable today, October 27, between 2:15 p.m. and 4:00 p.m. PDT. We apologize for any inconvenience.
Hey guys,

This is my mistake. I thought we were previewing these costumes today but the stream will be tomorrow at 3.

We'll have details up tomorrow morning!
Hi PoppyTheStout,

You can find some info on our newer team members here!
Greetings TERA Citizens!

Treeshark here to talk about recent changes to the TERA Team.

Obviously, all of us were saddened over the past few months to see both Tonka and Minea leave the TERA community team. Both had worked long and hard to make players feel welcome, informed, involved, and cared about. Their departures, while understandable on a personal level because both left to follow exciting new opportunities, left a hole in our hearts as well as on the team.

After an exhaustive search, today we are happy to announce that we have hired a new community manager team lead to help fill that hole. So, allow me to introduce you all to Donna “Danicia” Prior, who has helped manage gaming communities for both tabletop and video games for over a decade. Donna cut her MMO teeth at Flying Lab Software on Pirates of the Burning Sea and has also worked on Star Wars: The Old Republic, Gods & Heroes: Rome Rising, Guild Wars 2, and numerous games from Sony Online Entertainment such as PlanetSide 2. She’s also active in game industry events, speaking at PAX, PAX Dev, GDC, and her own “analog” game convention, OrcaCon.

Danicia is new to TERA, however, so don’t expect her to know too much about Darkan’s donut just yet. But I’m sure she’d be more than happy to talk to players about leveling up quickly, which class is the best (I know you all have opinions on that one), and the new Stepstone Isle experience.

While she may not be a TERA expert just yet, we are all very excited about adding Danicia’s incredible community expertise to the TERA Team, the core of which is still intact. Harmonia and I are dedicated to maintaining continuity with the community, as we have done for years. I’ve been here since the beginning and Harmonia (or, as you may know her, @TERAonline or “Mystery Facebook Admin”) joined the TERA Team in 2010 as an early game tester and has spent the last five years supporting TERA players in-game, on the forums, and on social media.

Plus, as I mentioned in my September letter, we also added Denommenator as a senior producer on TERA this year. Denommenator has been an En Massian since 2012, and has worked behind the scenes on TERA, ZMR, and other titles before officially coming to TERA.

In addition to the community and production people dedicated to TERA, En Masse also added a director of product management for the game this year. Chris Lye joined En Masse in May to provide marketing support to the TERA Team, almost immediately cutting his teeth on the Go Berserk update.

Chris brings a wealth of RPG and MMO knowledge to the team having worked on Dungeon Siege, Asheron's Call, and Jade Empire while at Microsoft. He then took a year off to lead a raiding guild in World of Warcraft before being recruited by ArenaNet to market Guild Wars and Guild Wars 2. Chris is playing a Baraka warrior on Highwatch, so maybe he’ll tank for you sometime, although I keep telling him warriors should DPS.

So, while we will all miss Tonka and Minea, I am here to tell you that TEAM TERA is as strong as ever and we're looking forward to some great things coming up in the next few months, including our annual Extra Life Twitch stream and a major content update that will unveil TERA’s newest class after a month of promotions and in-game events!

PEACE-

Treeshark out.


Join Danicia today, October 27, on /r/TERAonline for a reddit AMA!
Edited by: Harmonia 3 minutes ago
Thanks, Harmonia!

I'm very much looking forward to getting to know everyone and doing what I can to improve communications and support the team and the community.

Cheers!
If you have not already done so, please feel free to make a Support Ticket, and we will be happy to look into it for you.
Our Support Queue is still a bit behind, as mentioned here in the "State of Customer Support" Thread : http://tera-forums.enmasse.com/forums/general-discussion/topics/State-of-Customer-Support-10262015

We continue to make great progress, so we should hopefully be getting to your Support Ticket very soon.

Thank you for your patience.
Edited by: CobaltDragon 2 minutes ago - Reason: Including Link.
Hi Eddure,

The priority order for support tickets is from when the ticket is first submitted, not when it's updated. If you have newer information to provide, you can update the support ticket and you'll still have your original place in line.

Hope that clears up any confusion!
Hey Nesthal, what do you see instead of the welcome window?

If you can tell us more about the problem we may be able to get you a quick solution, or you can contact our support team for assistance (though providing a screenshot and some additional information will help the GMs resolve the issue for you)


For the second weekend in a row, TERA players rose to Kyra's challenge and obliterated monsters by the thousands. The results of the weekend Halloween Headhunt are in! Plus, Kyra has added a bevy of new prizes for the final full of week of the event. Check it all out below.

Headhunt Results
Don't ever let anyone say that TERA players don't know how to kill monsters...in the face! This weekend, the TERA community bashed enough monster brains before the Sunday midnight deadline to complete three of Kyra’s six challenges, so all players who logged in during the event will find three catalysts in their Item Claim if they log in before Tuesday, October 27 at 11:59 p.m. PDT.

Check out how each group did!

New Targets and Double Rewards!
We're coming down to the final stretch on the Halloween Headhunt, so sharpen your weapons skills! Check out the new targets below to see what needs killing this week, and now we've added even more reasons to hunt—double rewards! Remember, only kills made by players within five levels of the target count, so think about dusting off some of your lower level characters. For full details about the Halloween Headhunts, see our


With only two Halloween Headhunts remaining before the potion shack closes up shop, Kyra is upping the ante. [b">If all six goals are successful during the last two hunts, we will double the catalyst rewards—from six for a full slate of kills to a total of twelve![/b] Kyra’s fourth hunt will last until Wednesday, October 28 at 11:59 p.m. PDT so get out there and get killing, and everyone can reap double the rewards! Check back Thursday, October 29 for the results! We'll also post the the new targets for the weekend at that time.

Prizes
With Halloween looming, Kyra has pulled out the stops! She has updated her potions shack with a slew of new cool prizes. Plus everything from the first two weeks is still available!

Get the full details on all included items in the full news post.

Plus, once again, we’ve added new items you can purchase in the [url=https://store.enmasse.com/tera]TERA Store from past Halloween seasons. And, don't forget we will be releasing the new community-designed “Gothic Rapture” costume set in the TERA Store on October 29!

Visit the Kyra’s Pop-Up Potion Shack FAQ for more information about catalysts.
Edited by: Harmonia 1 minute ago
Starlights on 10/26/2015, 12:30 PM - view
Hello~
First off, I've been waiting for this since the start of October, and I'm really glad that Nurses/Police are on emp store! So thank you ~

But I have a doubt. I was told, this item "Pink Ribbon" http://puu.sh/kYzoT/a851a64726.jpg was part of the Halloween and it came with Nurses/Police, so I went to check emp store for it, but is nowhere. It's intentionally or just forgot to add it? >.


Since it wasn't explicitly in the police or nurse set, I missed this item. You are indeed correct though, it was sold as part of the Halloween line-up last year.

It's unfortunately too late to add this to the potion shack, but I have re-added it to the store. It will appear in the in-game store following maintenance tomorrow. Until then, you can find it on the web store here: https://store.enmasse.com/tera/item/pinkred/pink-ribbon-headband-permanent-hair-slot
The last two weeks have been fairly hectic, with some issues driving higher than normal support traffic our way. Our current response time on tickets is at 5 days, but we are working hard to bring that number down as quickly as we possibly can. We really appreciate everyone's patience.

Also, as a reminder, please, please, please avoid contacting any of the gold sellers that you may see spam chat in the game. These are not legitimate businesses. They are using stolen credit cards to obtain EMP that they then pass along to you. If you provide them your card number, you may as well consider it compromised as well. We are taking action to block the gold sellers and ban their accounts, but we are also taking action against accounts that purchase the gold from them. It is just not worth it.
Hi Okidoke,

Have you contacted our support team for assistance? It sounds like you may have some settings or software blocking your ability to access the update servers. This is the kind of problem that can persist for a long time and through multiple updates. You can reach our support team here: http://support.enmasse.com/tera

While you are waiting for assistance, you may also want to try a clean boot as a simple troubleshooting step: https://support.microsoft.com/en-us/kb/929135
If you still continue to have this issue in your Launcher, and have not already done so, please feel free to make a Support Ticket, and we will be happy to assist you.
We should be able to assist you, and thank you for your patience.
The Servers are all currently up.

If you continue to have an issue starting the Game Client, please make a Support Ticket, and we will be happy to provide assistance.
@Ketoth Thanks, I was just about to pin the thread when.... SQUIRREL! :)
Kyra’s Potion Shack is Back!
The in-game Halloween festivities will continue through November 5! We'll have a new Headhunt available on Monday, as well as updated event prizes and some old favorites returning to the TERA store.

For the latest information on the current Halloween Headhunt, follow this thread. The current set of headhunts will conclude at 11:59 p.m. on Sunday and include the targets listed below.



If you have any catalysts that cannot be used, please contact our support team and the GMs will assist you. Be sure to select the following issue type when submitting your support ticket: "I have an issue in game" -> I have a question about an event or promotion" -> Kyra's Potion Shack Inquiry"

Update on Dungeon Drops
On Tuesday we made the first in a series of end game dungeon drop changes by increasing the drop rate of Inferno Ore in VoK, Timescape, AI, and Shattered Fleet. There will be additional changes on the way in the coming weeks and months. Next week's changes will include the following:

Timescape
- Yana will drop t7 feedstock in place of t6 feedstock (NM/HM)
- Yana has an increased chance to drop masterwork alkahest in greater quantities (NM/HM)
- Yana will drop more Dyad Niveot Structures (HM only)

VoK
- Kaprima Reborn will drop t7 feedstock in place of t6 feedstock
- Kaprima Reborn has an increased chance to drop MES in greater quantities

Akeron's Inferno
- Duras will drop t7 feedstock in place of t6 feedstock (NM/HM)

Shattered Fleet
- Barbosa will drop t7 feedstock in place of t6 feedstock

Gothic Rapture Costume Preview Livestream
We'll be previewing the winning costumes as designed by the TERA community and created by the team at Bluehole on Tuesday, and these costumes will become available on October 29!

Don’t Miss Our New Player Guide Video!

==========

Previous weeks:

10/16/15
10/09/15
10/02/15
09/25/15
09/18/15
09/11/15
Hey NoriToma,

Have you contacted our support team for help? They're on hand to assist with tech issues. Without a more specific idea of the error you're getting (like an error number) it will be very difficult for anyone to help you here on the forums.

One thing you can try, though, is a clean boot. This will minimize the number of running programs and might help you load the game, or even generate an error message so we can get you the right FAQ.

You can reach our support team here: http://support.enmasse.com/tera and find instructions for clean booting here: https://support.microsoft.com/en-us/kb/929135
This thread has gone off topic and the original question has been answered so I'll lock.
There is no TERA stream scheduled for today. We'll be previewing the new costume set next week, though, so stay tuned for that!
I've removed and edited a number of posts that were derailing the original question in this thread. Please remember that personal attacks and insults are against the forum rules.
Edited by: Harmonia 1 minute ago
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