TERA Online dev tracker
All devs
The reward system has been in the works for a while now. Bluehole wanted a way to reward those who actively play and spend money on the game, and we are the first region to implement it. You might even see differences in how it rolls out for other regions because the TERA Rewards that launched yesterday was refined by En Masse.

As for your publisher questions - En Masse is the sole publisher for TERA in NA, and that's the plan for the foreseeable future. We're dedicated to making the game the best it can possibly be. Any rumors of other publishers are just that.

Also you know we're not about to give player counts and log time. That's not info that's publicly available and you'll be hard pressed to find an MMO where it is. Throwing out numbers and percentages like 90% just give people false impressions.
Delivery of Reward Points has completed. We will start sending Reward Credits tomorrow.
Confirmed the limit is per character, not per account.
It's likely that your Reward points just haven't been added yet. They're being distributed to players as we speak and will be done by the end of the day (with Reward credits being rolled out over the next 10 days). You may need to log out and back in to see the changes to your account.
If you're in this thread because you're wondering about TERA Rewards points, please see this thread by Deonmmenator: http://tera-forums.enmasse.com/forums/general-discussion/topics/Status-of-TERA-Rewards-Points-and-Credits-Delivery?page=1
It may be hidden under your HP bar. If not, you might try resetting your UI.
An81angel on 04/05/2016, 12:46 PM - view
how are you T10 already? I am only T2 and I am a beta, founder, elite sub since beta, with 18 lvl 65's, and lots of emp purchases.

Reward points for past EMP purchases have not yet been delivered. We'll post back when all rewards are delivered.
kawaiiloli on 04/05/2016, 12:35 PM - view

I meant this. It says that when you achieve each tier you get a box of credits, but I never got that. Will I get all the tiers in my mail soon? Or did that bug out since I just skipped ahead to tier 10?

Ah, I understand now.

Yes, you didn't receive the credits because you jumped straight to level 10. You will receive credits according to the other qualifications once they're delivered, however.
Evell on 04/05/2016, 12:45 PM - view
Hopefully someone can help me here, maybe im just missing the obvious or something, but i've asked a few friends and no one seems to be having this issue. Instead of having the 'Tera Rewards' mine says, 'Benefactor Club' , and instead of having a Tier , I have a Club Status. Not really sure why this is the case, but here is a screenshot ; http://puu.sh/o7ldK/add0637c93.jpg Sorry if this is a dumb question lol i'm just unsure

It looks like your localization did not update correctly. You may need to close the game and re-login to the launcher for the localization to be applied correctly.
An81angel on 04/05/2016, 12:20 PM - view
Beta player, founder, elite sub, 18 lvl 65's, and spent lots of emp over the years = ZERO credits in game.

Really frustrating. why add this to game if it is incomplete?

It's complete, it's just taking longer to roll out the rewards than we expected. One alternative was to keep the servers down while rewards delivered to people. We figured that was NOT a fun way to do it.
kawaiiloli on 04/05/2016, 12:35 PM - view

I meant this. It says that when you achieve each tier you get a box of credits, but I never got that. Will I get all the tiers in my mail soon? Or did that bug out since I just skipped ahead to tier 10?

When your points are awarded, you will gain the benefits from each tier. You were simply previewing the unlocks at each level, they have not yet been applied.

You'll be able to tell when they're applied because the bar at the top will fill up.
HalasterBlackcloak on 04/05/2016, 12:31 PM - view
One of my accounts received only 1500 points and it's T0, in the other one (founder) it's T2 already. Seems like the current elite and founder were identified and added first.

Let's hope that the rest will be added instead of overwrite what is already there...

They will be added to your existing amount.
Labello on 04/05/2016, 12:31 PM - view
What about island of dawn vanguards quests, they don't award any credits, others quests do, is that what you wanted or is it a miss ?

Only 7 Vanguard Requests grant Reward Points currently but this may be expanded on in the future.
kawaiiloli on 04/05/2016, 12:24 PM - view
When will we get the reward parcels in parcel post for achieving the tiers? Will it be when you calculate the amount for emp and all that?

Reward points will be applied directly to your progression scale (the bar at the top of the TERA Rewards interface).

Reward Credits will be delivered to Item Claim in multiple groups (for each level 65 character, for your prior EMP purchasing history, for each month of elite, and for your founder account status).
kirsch on 04/05/2016, 12:22 PM - view
lol? I could argue semantics with you all day but I guess it will not do me any good

if I am halfway through the first rank is that really where I am at or should I assume most of my credit is still coming?

The Reward Points progress your tier. We expected delivery of the Reward Points be done before maintenance was complete but it is taking longer than we expected. They should be complete by the end of the day today.

The Reward Credits will take much longer to deliver and should arrive before the previously-announced April 15 date.

Regarding your delivery, I just checked and it appears to still be in progress.
Sawao on 04/05/2016, 12:19 PM - view
Guys, chill. They clearly stated that we'd be receiving our points over time. Stop being a bunch of entitled babies.

One more (actual) concern, though;

No points for Skyring - is this intentional?

This is as-designed but additional vanguard requests may receive Reward Points in the future.
kirsch on 04/05/2016, 12:14 PM - view
you say that like it is obvious...

why the **** did you not anticipate this, then? lol..

We absolutely did anticipate this and the length of time required to deliver the rewards was conveyed in the guide and FAQ we released upon announcement of the system yesterday.
Sawao on 04/05/2016, 12:11 PM - view
Not a problem, but it doesn't appear to be functioning properly...

It's an icon with a "0" (zero) on it that displays once you've load into a server.
StarSprite on 04/05/2016, 12:08 PM - view
Is this a typo or will it really take up to 10 days? :c

Yes, this is correct. We are delivering rewards to all players that qualify based on the criteria detailed in the game guide/FAQ. This amounts to a lot of players (millions) and as such, the reward delivery will take some time.
Sawao on 04/05/2016, 12:05 PM - view
Sooooo crazy question but how do we view our rewards points and the store to actually purchase things?

Sorry, didn't mean to edit your post.
Following some issues during maintenance today, we were able to confirm functionality of the TERA Rewards system and will be opening up the game to players.

We found that TERA Rewards Points will take longer than we anticipated to deliver to qualified players. We expect this to be complete today, after which we will begin delivering TERA Rewards Currency to qualified players.

We appreciate your patience while we deliver TERA Rewards to players based on their retroactive gameplay and purchasing history. We anticipate that all TERA Rewards Credits will be delivered by 5 p.m. PDT on April 15, 2016. Please consult the TERA Rewards game guide and the TERA Rewards FAQ for more information regarding the system.
Sorry for the delay, all. We hit an unexpected snag with today's update. Current ETA is 12:00 PM (Noon) PDT.
HomemadeZombie on 04/05/2016, 10:49 AM - view
I think everyone is curious about the Talisman Trio and Nostrums. Spacecats or any GM really...could you see if we're getting them back or not? c:

I'll see what info I can get about this today. It's not really related to this patch but I know many people are asking about it. I'll probably start a new thread in General Discussion if I get an update.
Sorry to say we're looking at further delays in the maintenance schedule today. We're currently estimating 12:00 PM (Noon) PDT. I've edited the top post to reflect this.

On the bright side, TheRealKingCrazy has started a downtime hangout thread to entertain people while we wait: https://tera-forums.enmasse.com/forums/general-discussion/topics/Server-Downtime-Hangout-Thread-April-5-2016
I replied to the last thread:


Sorry for not jumping in there right away. I'm locking this duplicate thread so conversation can continue in the original if need be.
I'll suggest to the rest of the EME team that we do this in the near future for accounts that have been long inactive with low level characters. Ideally people should be able to get the names they want, or at least close to it. It's really not fair that people hoard names with no intention of using them.
Edited by: Spacecats 1 minute ago
Moving to off-topic forum
Updated the top post. FYI there is a delay in maintenance this morning. Current ETA is 11:00 AM PDT but I'll keep you guys updated.
StarSprite on 04/05/2016, 08:37 AM - view
shhh they'll hear you

I was reading this and accidentally spilled coffee on the server. Sooooo.... :/
Sorry, we know everyone's anxious for Ninja but there's no info to give until it's officially announced on the TERA site. Thanks for your patience!
I have confirmed with the developers that the enchantment success rate increase granted from reaching tiers 3, 6, and 9 does apply to awakening enchantment.

To clarify, reaching level 9 grants a 3% increase to a player's success rate. This means that you are three 3% more likely to succeed (or 3% less likely to fail). The enchantment success rate bonus that you receive at tier 9 is 3% total. The enchantment success rate bonus that you receive at tier 6 is 2% total. The enchantment success rate bonus that you receive at tier 3 is 1% total. These are not cumulative, unlike the EXP bonuses granted by the system.

Pantsu on 04/04/2016, 07:31 PM - view
The date on this says April 4th, should be 5th. Also

"Known Issues
The experience meter icon for TERA Rewards resets after a player closes their game client."

How big will this issue actually affect us..?

You mean you weren't wondering about the experience meter on that thing that isn't out yet?! ;)

Thanks for pointing those things out, Pantsu. That will be a quick fix in the morning.

With tomorrow's server maintenance and patch comes TERA Rewards! Dedicated players will be able to earn a variety of rewards, including a variety of cosmetic items. We've been working hard to implement this new system and we hope you all enjoy the benefits!

For the news announcement, GO HERE.

For a more in-depth explanation of TERA Rewards, including how existing players will automatically receive rewards based on past activity (scroll to bottom), GO HERE.

For nitty-gritty details, SEE THE FAQ.

Edited by: Spacecats 2 minutes ago
Hello! New patch notes are live and can be found here:


Most notably, the patch will implement the new TERA Rewards system.

To implement this update, servers will come down for maintenance at 7:00 AM PDT. Estimated downtime is three hours.
Catservant on 04/04/2016, 05:48 PM - view
I would also like to know how many reward points to reach each tier--didn't see it in the notes or the FAQ--sorry if I looked right past it.

Also, any link to a description of the dungeon? How many people and what item levels?

Edited for additional question: Is the daily bonus what you can earn in the daily reward dungeon, or do you get 1-60 credits passively + whatever you earn in the dungeon?

You receive some credits daily by logging in and claiming them. The credits earned from the dungeon are in addition to that.
Ultemecia on 04/04/2016, 06:06 PM - view
¯\_(ツ)_/¯ Doesn't say they'll go down.

They will not go down, once you achieve a tier you remain there.
Ultemecia on 04/04/2016, 06:11 PM - view
Reward points raise your tier, reward credit are the currency to buy things.

Nailed it.
StarSprite on 04/04/2016, 05:23 PM - view
Probably when they switched over to the emp system? That was February 2013. I'd be surprised if it took into account purchases made before then when it was pay to play. Not sure if that answers your question though.

This is correct. Elite subscriptions and EMP purchases date back to February 2013.
Ultemecia on 04/04/2016, 05:23 PM - view
I'd like to know more about the dungeon. It's really really old content but is it the same as the original crucible?

It's been re-worked for inclusion in TERA Rewards. It's a solo dungeon and functions a bit differently now.
Viru on 04/04/2016, 05:36 PM - view
I read through the FAQ, but I have one question. Does the 1 year of elite status granted from purchasing about 6 trillion USD of Golden Gift Boxes count towards this loyalty system?

The elite status does not but the EMP spent towards winning it will.
Edited by: Denommenator 2 minutes ago
I edited my original response. It's really not clear if the enchant bonus affects 13 to 15 enchanting. I'll hopefully have clarification tomorrow once the new reward system is live.
Ultemecia on 04/04/2016, 05:02 PM - view
Any word on +15 enchant bonus or just +12? I understand if you're still getting clarification.

I'm still getting clarification, but it looks like it's just to +12. Awakened enchanting from 13 to 15 is different and doesn't use the bonus.
JasonLucas on 04/04/2016, 04:57 PM - view
65 deleted characters count also?

It's the number of 65 characters as of March 31, 2016. So if you deleted them before that date, they won't count.
There have been reports of DDOS incidents on the East coast. We suspect this might be affecting connections as our platform team's been unable to detect anything with our servers. Can those experiencing disconnects confirm whether you're on the East coast or neighboring states?
There have been reports of DDOS incidents on the East coast. We suspect this might be affecting connections as our platform team's been unable to detect anything with our servers. Can those experiencing disconnects confirm whether you're on the East coast or neighboring states?
Thanks for the bump. I'm going to look into this. Out of curiosity what EU TERA costume are you talking about?
Thanks for the information, everybody. The platform and production teams are trying to get to the bottom of this now.
Asumiyan on 04/04/2016, 02:16 PM - view
I crashed like 5minutes ago, logged back in and now im stuck like this:

Have you restarted the game and gotten stuck at the same point, or is this a single occurrence?
Can you guys describe what you were doing and where you were when you crashed? A couple people already mentioned FIHM. Were you in the middle of a fight? What areas are other people in when you crash?
Looking into this.
I removed a couple posts in this thread because people were throwing out insults to one another.

I'll be summarizing the feedback people are giving here for the production team to see (with a link to the actual posts). I don't want you guys to feel like you're yelling into the void just because I don't have an official answer for you right now. We are listening and working to improve a number of things mentioned here.
Unlocked for now since kamizuma wants to respond to a couple things here.
cocoisnab on 04/01/2016, 10:37 PM - view
very fun stream XD i'm sure lots of ppl liked it!

but but wheres my prize for winning trivia >///

You'll get it Monday or Tuesday! Also congrats again :)
Legerrarwen on 04/01/2016, 11:48 PM - view
So i cant help but feel they didn't buff DS upper loot just so he could spawn as many chests as he wanted without a problem cause well nothing came out of them. Kinda sad when you can spawn 3 chests of the "best loot" even to people doing floor like 3-5 and not have an issue with it cause you probably get more loot at floor 11/14.

Hope that means they actually noticed that drops from uppers are the biggest April fools joke of them all, just you know like a month long joke that they ignored and wasn't actually a joke..

Spawning chests was sort of a celebration of yesterday's weird event, and multiple pieces of starfall dropped for people during the stream.
Hey kamizuma (and everyone else) since I'm like 99.9% sure this is an April Fools prank I'm going to lock it in case people confuse it for a real event. Please PM me if you've got a decent argument to keep it going :p
Lunchable on 04/01/2016, 05:40 PM - view
Thanks for the traumatic memories Spacecats, I watched the cats you spawned eat donuts and make the saddest noises ;_;

I had a lot of fun though, I don't regret getting drunk at all for this event. It was fantastic, my friends and I had a good laugh.

That's awesome. And ah... sorry for the trauma? I know you'll power through it.
CaittlynnJr on 04/01/2016, 05:15 PM - view
Best stream this year IMO.
GJ Spacecats

Thanks a bunch! I'm glad you liked it :)
The Dreadspire achievement is still going to be given to those who properly earned it. Some things are just taking longer than we thought it would. Sorry for the wait.
Vizzles on 03/31/2016, 07:46 PM - view
Heya Spacecats, Criosa is offline at the moment, I am online on Noodles and am able to speak with you if you'd like. I can communicate anything to the rest of the group :)

Oh, sure. I'll PM you a copy of what I sent Criosa.
I'm moving this touching and thought-provoking event to the Events forum! Good luck to all!
Criosa on 03/31/2016, 12:40 PM - view
Hey Spacecats.

We're a group of friends who have cleared all the challenges in dreadspire and would love to take you along with us, we're located on the tempest reach server and are ready to lay down our lives to carry (fight alongside) you to the Queen.

Excellent! Looks like you're the crew!

I'll message you now.
This is amazing. Anyone know the Korean translation?
Sawao on 03/30/2016, 09:53 PM - view

In previous tournaments, a separate server was introduced, copying player data and providing everything necessary to form a build, including etchings, dyad structures, gear, alk, spellbind, race changes, etc.

That server still exists ;)
Mystletainn on 03/30/2016, 07:17 PM - view
The PvP tourneys were Tonka's idea in the first place and wouldn't have happened without him. I sincerely doubt they will happen again in any sort of fun way. No Tomka, no tourney I think. Can you imagine the current staff trying to shoutcast it, I mean Tonka wasn't the best pvper but he put in tremendous effort to learn and try and do a good job. Like Lailynn I think, many of us are just starting to come to grips with the death of what was a great game.

Another tourney is something we've been considering, so I kind of want to pick your brain here. What would be a fun way to bring them back? Do you just want another Skyring Slam or are there ways you think it could be improved?
Also a quick shoutout to anyone who participated in a PvP match during last week's Twtich stream and might be in this thread. Check your parcels. There's a chance I missed one or two of your in-game names. If I did, please PM me.
Legerrarwen on 03/30/2016, 07:30 PM - view
Would it be possible to get events for everyone playing the game and not just one group? or is it to hard to think of new events or even old ones that don't involve sitting in highwatch afk for 5 hours every weekend?

Like seriously throw us a gathering event or maybe one of those Easter type events that you guys didn't feel like giving us, like anything that everyone can enjoy if they want not just the one "lucky" group that gets to run with you.

It is possible to get events like that going, yeah. The login rewards were an idea to get people to log in and enjoy the game while getting an extra prize, so it's unfortunate that some people just sat afk. It's worth mentioning that these rewards were part of a larger event, Velik's Grand Hunt, which involves quite a bit of gameplay in different parts of TERA to complete and is a gathering event. You'll see more events akin to Velik's Grant Hunt in the future, but they'll likely be more elaborate and featuring different systems/rewards. This was just a first run.

If you have ideas for how to make it better, the production team and I want to hear them. Or even if you have specific ideas for how an event could play out in the game. Not in this thread though, please.

Last time I went to Dreadspire, I brought friends. We fought bravely and killed many of Montori's minions. We even defeated Kelsaik, and were awarded top floor tickets!

Now I'm going back and I need YOUR HELP.

If you have a crew capable of taking on Shandra Manaya, and you'd like to be on the stream, tell me about yourselves in this thread! I'll make my decision after 24 hours (6:30 PM PDT) and post shortly thereafter. I want all the juicy details, not just character names and servers. Do you have a group name? Are you all in the same guild? What's your favorite ice cream flavor?

The stream begins Friday at 3:00 PM PDT on the En Masse Entertainment Twitch channel. See you there!
I made an update about the forums in this thread.
Alas, with Harmonia leaving, and Spacecats and I taking on her responsibilities, we haven't put this back in place. We're definitely doing it this week, now that the GDC is over and we're caught up. You'll start seeing these updates from Spacecats, and if he's out, you'll see them from me.
hellno on 03/29/2016, 05:23 PM - view
Where is our VIP loyalty system?

This is still in the works. Unfortunately, the system was delayed, but we're very nearly complete on it. You can expect further information very SOON.

hellno on 03/29/2016, 05:23 PM - view
Where is our dungeon drop improvement? lasted I checked the hardest dungeon in game, DS uppers, is the least profitable dungeon. You can make more money doing IoD dailies....

We made some improvements to dungeon drops in the lead-up to Dawnfall and we have added drops to end-game dungeons as part of events we've run. I am exploring some potential solutions around Dreadspire.
Forum update discussion here!
frostious on 03/29/2016, 11:18 AM - view
Please tell him to visit CH and drop some cats. I need them. I need all the cats.

(BAMs are nice too, but mostly cats.)

I am sure this can be arranged. :)
Terraforming on 03/29/2016, 05:12 AM - view
Challenger League has Corsairs Stronghold, SCHM (High Score), and BRNM (Accumulated)

What happened to FIHM and DS?

Also the rewards are messed up. My guild got 2nd place in Challenger League and we only got 24 semis and 190k noc. Zero MWA. Why did you guys remove the MWA from the rewards? Why did you lower the amount of Noc?

I just verified that the rewards for 2nd place in Challenger League are indeed incorrect. All other rewards appear to be right. We should be able to get the correct rewards sent out to the affected guilds pretty quickly. I'll report back with an update shortly.
Edited by: Denommenator 1 minute ago
Hi all!

I've talked to Denom about this thread.

First, he's checking out the rewards and will get back to y'all with an update.

Second, he confirmed that yes, the content switches each season. The content was determined in the build sent to us, but we can look into changing that up in the future.

What dungeons would you prefer to see grouped together or featured?
MarkDRx on 03/29/2016, 05:44 AM - view
A GM dropped them, most likely spacecats.... he likes cats

That is indeed, Spacecats doing. He was all over MT yesterday, dropping cats. And BAMs.
DIONI on 03/28/2016, 04:01 PM - view
3s queue is broken
Bg merchants need changes, eme knows that but keep hiding themselves about this
Pvp Vg was not buffed

This is some kind of message for pvp players? Like "We dont want you?"

We're currently investigating the issues with 3's identified by players.

I'm putting together a plan to update the PvP merchants. This will hopefully hit in the next 1-2 weeks.

Crusades will reset tomorrow, at which time hopefully they will track properly. Unfortunately, we were unable to identify the source of the current issue. We're also working with Bluehole on a fix to re-assign the permanent mounts that some guilds lost as part of the issues with the previous season.
Edited by: Denommenator less than a minute ago
Hi and welcome to the patch note thread. Tomorrow's maintenance is typical server upkeep with only a couple small game changes. You can see the patch notes here.

Downtime will begin at 7:00 AM PDT and will last approximately two hours. Just enough time to finish off the final deformed chunk of last year's solid chocolate Easter bunny and remove the aluminum foil from this year's solid chocolate Easter bunny.
This has been passed on to the production team to investigate. Sorry for the delay over the weekend. I'll post here if there are any updates.
Hey Guys!

I just got back from Korea last night. I'm still here, I am just a little bit jetlagged though.

I went to go visit my fiance's family in Korea. You know, say hi, tell them I'm marrying their daughter, you know.

And yes I do play a brawler, but I actually just started a mystic. I am only level 62 though, and probably the worse mystic ever.

if you are ever in a party with a mystic that is terrible and dropping bubbles...my bad.
Nullucent on 03/28/2016, 10:44 AM - view
Spawn a dozen of these in velika (ง ͠ ͠° ل͜ °)ง

I've been experimenting in my BAM spawning laboratory and it's funny what works and what doesn't work for different reasons. It would be fun to fill the world with Bandersnatches. I'll see if I can add him to my list :)
sugarplump on 03/28/2016, 11:35 AM - view
He mentioned he was going to Korea but I'm not sure if he's still there

He just got back! I'll go poke him if you guys want ;D
Edited by: Spacecats less than a minute ago
The idea for a vanilla server is an interesting suggestion. I remember EverQuest doing this a long time ago and a lot of players seemed interested in starting fresh characters and reliving the early days.

I've moved this thread to the suggestions forum and will make sure the rest of the EME crew sees it. Thank you!
Edited by: Spacecats 2 minutes ago
The forums are not the place to discuss hacking, cheating, or exploiting. If you see this behavior in-game, you should submit a support ticket with all the pertinent information, so the Support/GM teams can review and take action.

It is against the forum rules to call out players for these actions, or call out players in-general. It is also against the Forum Rules to discuss Moderation. If you have questions about the Forum Rules or Moderation policies, you can email community@enmasse.com.
I got so busy last week I missed this thread completely! I might start spawning meaner creatures when I visit servers...

... but the cat armada will sail on.

Looks good for me on Highwatch. You might try and exit to character select and re-enter the server.
Blueflam3s on 03/24/2016, 11:16 PM - view
Bumping since you forgot to pin the thread! :o

I appreciate that ;D
I was able to get them in the dressing room this morning with BH's help. They should be there now.

Tomorrow (3/25) I'll be paying Valley of Titans a visit, streaming from 3:00PM to 4:00PM PDT on the En Masse Entertainment Twitch channel. This week's theme is... mysterious PvP shenanigans. I don't want to spoil the surprise, but several players will be scooped up and plopped into a special arena of my choosing. Chaos will ensue and goodies will be awarded!

We'll also get to show off TERA's new weapon skins in the process. What's better than a battlefield lit up with the bright glow of plasma?

Edited by: Spacecats 2 minutes ago - Reason: Because reasons
The unsubscribe link was unintentionally left off of this specific email. This has now been fixed and will appear in the footer of all future email communications.

Thanks for bringing this to our attention.
Yeah that's a mistake, there should definitely be an unsubscribe option included. Thanks for bringing this to our attention!
This is a known in-game bug that will be corrected, but is taking a bit longer than anticipated.

Moving to bug forums.
Edited by: Spacecats 1 minute ago
EDIT - just added an album that shows the different weapon colors and Master vs. non-Master versions.
Just FYI, we're aware that the new plasma weapons aren't currently showing in the in-game Dressing Room. We hope to have a video up today that displays the new weapon skins in all their glory.
We're not going to have an Easter Egg hunt in-game this weekend. We are, however, working on a few more Community-driven in-game events, including the plotting and planning for the Anniversary in May. Spacecats and I have some BAM events, social parties, an art contest, and more.

As we get the details nailed down, we'll announce them. This is on top of Denom's weekly in-game events.
This thread currently exists.
Have you heard the rumor? It's true! Maintenance will happen tomorrow beginning at 7:00 AM PDT!

It will last about two hours. Just long enough to put your Collector's Edition TERA 2012 Popori boxer shorts through the wash.

Have you tried opening a support ticket? This sounds like something customer service could help troubleshoot. Odds are they're run into something similar in the past.
Right here:

G. Discussion of Moderator Action
- Excessive or direct reference to past, present, or future moderator action on the official TERA forums.
- Excessive discussion or debate of the official TERA forums rules.

If you wish to discuss this topic, please do so via PM or via Community@enmasse.com. Continued violations of the Forum Rules can lead to the team revoking your forum posting privileges permanently.
It is against the Forum Rules to create posts and threads about moderation. If you have a question, concern, or need explanation of the rules, you can PM Spacecats or I directly, or email us at community@enmasse.com

You can contact Tera Online dev tracker at contact@teradevtracker.com - Privacy policy - Tera Online dev tracker is not affiliated with Tera Online or En Masse entertainment.