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Hey guys, please follow the troubleshooting steps listed in the FAQ:

http://support.enmasse.com/tera/unknown-file-error

If these steps don't resolve the issue, our support team is happy to assist you with troubleshooting it directly.

Please keep in mind there was a patch today, so be sure that you are up to date and repair your files if you are able.
Hey guys, if these errors cropped up while the servers were still down, you might want to try closing and reopening the TERA Launcher, and if it's available try running the repair tool.

If the FAQ steps aren't resolving the issue please let the support team know right away and they can assist you with troubleshooting the problem. The following files will be very helpful:

Debugged launcher files: http://support.enmasse.com/tera/obtaining-the-developer-logs-and-diag-information-when-contacting-support
Diagnostic: http://support.enmasse.com/tera/troubleshoot-tech-issues-with-tera-s-diagnostic-tool
Hi LunaNoshi,

What Lucidalias said is absolutely correct. The #1 cause for this is your system clock being incorrect. Please follow the steps linked above!

If this doesn't resolve the issue, our support team is glad to help. You can contact them without logging in by following the steps listed here:

http://support.enmasse.com/tera/i-can-t-log-into-my-account-help
Hi Dezros,

Please try the steps listed in this FAQ: http://support.enmasse.com/tera/unknown-file-error
Hi Role,

If your password and username are constantly refreshing, this is usually caused by your system clock being out of sync. Please follow the steps listed here to resolve that issue:

http://support.enmasse.com/tera/the-login-page-constantly-refreshes-website-or-launcher
Hi KaraThrace,

Make sure you've got the FPS counter enabled under UI settings > UI Customization in the Options menu. Then mouse over the bottom right corner and your FPS will pop up.
Have you guys tried resetting the UI scale and position? It's possible these elements have been pushed off the screen.
Hi KrissyB,

We're aware and are letting the developer know about this, and it will go onto this patch's known issues thread shortly.
Hi guys,

If you are not having any success patching after following the FAQ, please contact support directly. We'll need to take a look at your debugged launcher files to identify the source of the file corruption and get your game client working.

http://support.enmasse.com/tera/obtaining-the-developer-logs-and-diag-information-when-contacting-support

Please also verify that you are using the most recent files to resolve the Unknown File Error - the FAQ has been updated to have today's files but this doesn't happen until shortly *after* the patch is complete. When you mouse over the links, you should see today's date.
Solomon Edit: Please note that the time it takes may state days but this is incorrect. If you follow the steps below the repair process can take 30min-1hour.

Hi guys,

There are several threads on this error today. If you're currently experiencing this issue after patching today, please do the following

1. Follow the FAQ steps (if you did this earlier today, you may have used out of date files. Please replace the three listed files again to ensure you have today's files)
2. If these steps do not resolve the issue, contact the support team with the following files:
Debugged Launcher Files
EME Diagnostic File

Edited by: Solomon about 1 year ago - Reason: clarified timeframe
Hi Less,

It sounds like you deleted your Game.Version file instead of replacing it. When you do that, the entire game must re-download.

If you can restore that file, you should be able to do a file check and get back in game much quicker! If you have any questions, or if you continue to experience any issues our support team is happy to help.


(Also redirecting to the pinned thread.)
Edited by: Minea about 1 year ago
Hi guys,

There are several threads on this error today. If you're currently experiencing this issue after patching today, please do the following

1. Follow the FAQ steps.
**NOTE: The FAQ has been updated as of 6:00 pm November 14 to include an additional step for players who use The Happy Cloud. Please be sure to try these steps if you have not already**
2. Be sure to run the TERA Launcher as an administrator.
3. If these steps do not resolve the issue, contact the support team with the following files:
- Debugged Launcher Files
- EME Diagnostic File
- A screenshot of your TERA folder contents

These files can show the support team precisely which files are causing your issue and get the right solution :)

Note: There is a new game.version file today which can cause errors for any players who have modified their TERA game files. Please be aware that this can interfere with the FAQ troubleshooting steps.
Edited by: Harmonia about 1 year ago
Great, thanks for the update! For anyone who did try those steps earlier I want to reiterate that the files were updated after the patch finished and the servers came back up.

If you're unsure whether or not you used the up-to-date files, just give it another try and make sure you see today's date in the file name (2013-11-12) when you mouse over the download links: http://support.enmasse.com/tera/unknown-file-error
Hey guys, as some previous posters have indicated, the time remaining can fluctuate as the launcher checks differently sized files. Please be patient and allow the launcher to check your files.

If you are receiving a different error, such as "insufficient memory" please review the troubleshooting steps for that specific error, such as: http://support.enmasse.com/tera/error-000a-0000-insufficient-memory
Hey GrimKirito,

That error is sort of a cousin of the Unknown File Error, we have another FAQ for that here:

http://support.enmasse.com/tera/unable-to-download-retrieve-manifest-or-metafile

If these steps don't work, please contact our support team right away and they'll assist you with some more personalized troubleshooting steps!
Hi guys, I want to make sure this is clear: there is no issue with the patch itself.These are "local" problems that exist on individual computers, so waiting will not resolve the issue. Players who are experiencing the Unknown File Error must perform these steps to resolve the error.

For anyone who is currently downloading files, please be patient. Once the file download and check process completes, your repair option should become available.

If the FAQ is not resolving the issue for you, or you need any assistance with the steps, please contact our support team and they can walk you through fixing the issue!
Mikejfs on 11/12/2013, 01:25 PM - view
This is a comedy...lol Now I'm getting Fatal Game Client Exception Error: ffff:ffff

Time to watch T.V lmao


Hi Mikejfs,

There are a lot of possible causes for the FFFF:FFFF error. Can you take a look at our FAQ? If these steps don't resolve your issue, our support team is happy to assist you.

http://support.enmasse.com/tera/error-ffff-ffff-fatal-client-exception
Ah, that explains the error - FFFF:FFFF can be caused by not having enough of the files downloaded to run the content you are trying to access in-game. The streaming downloader is intended for new players and is not optimized for existing characters.

Based on what you're describing, you might want to contact our support team so we can take a look at what's going on with your game installation. It's possible you have more than one copy of TERA installed to your computer, which can cause a lot of confusion when it comes to updates and cause players to download additional files.
Hi Evildark666,

Does the bar say "applying patch"? If so, we have an FAQ to resolve that issue, just follow the listed steps and you should be good to go!

http://support.enmasse.com/tera/patch-progress-stuck-on-applying-patch

As always, if these steps don't resolve the problem please contact support directly and we'll get it sorted out for you :)
Hi Lesse,

For this error it's best to contact our support team directly for assistance.

I do have one quick suggestion to make that you may want to try first: clean booting your PC. This will reduce the number of running processes and may clear up the issue (if it does, then we know something that was running previously was the cause). If it doesn't, though, a GM can assist you with working through this issue so you can get patched up and back in game!
@gangstaparadise and Evildark666:

Deleting those files will result in re-downloading the entire game. You want to replace the files with the ones in the FAQ: http://support.enmasse.com/tera/unknown-file-error

The files themselves are fine, we just need to make sure your personal TERA install on your PC has the correct files, verifies the correct files, and that you're able to run the repair.

If you're having any trouble with the steps, don't worry, a GM can help you if you open a support ticket and let them know you need some assistance: http://support.enmasse.com/tera
Hey TheRiqo,

Ah! The steps to resolve that error are listed here: http://support.enmasse.com/tera/unable-to-determine-current-version

They're really short, though so I will also paste them here below. If they don't resolve the issue, please let our support team know right away!

If you are receiving the "Unable to Determine Current Version" error, please delete the "EN.Version" and "Live-New-Launcher.version" files.

Navigate to your TERA installation folder. Default location is C:\Program Files (x86)\TERA.
Delete the EN.Version & Live-New-Launcher.version files.
Launch TERA again.

The TERA launcher will now re-patch. This may take a few minutes. It will close and relaunch the launcher a couple times.
Hi TheRiqo,

That's interesting, it's not something I have heard mentioned before. When you say ownership do you mean admin rights, or are you referring to something else? Can you tell me what Operating System you're on?

If you can provide additional details it may be helpful to some other players who are also having this problem!
@Emi02 and reetz, please be patient. It can take as long as 45 minutes to an hour to fully verify the files once you have replaced the necessary files. Downloading any necessary replacement files will add to that time.
@gangstaparadise

With that error, you may need to contact our support team for assistance. What it's telling you is that your computer can't connect to our servers to download the necessary file. I do recommend trying a clean boot first as this will hopefully eliminate any software conflict that may be causing the connection issue: http://support.microsoft.com/kb/331796.

If this doesn't eliminate the "reliable source" issue, please send in a support ticket and a GM can assist you with locating the cause of the problem.
Hi guys,

Please reference the pinned thread with troubleshooting steps:

http://tera-forums.enmasse.com/forums/general-discussion/topics/Unknown-File-Error-After-Patching

If this does not resolve your issues please contact support and provide the requested files so a GM can assist you.
Hi guys, please refer to the existing thread for this issue. If the provided steps do not work, contact support with the requested files and a GM can assist you!

http://tera-forums.enmasse.com/forums/general-discussion/topics/Unknown-File-Error-After-Patching
Hi guys,

Please follow the stickied and updated thread for this issue. The FAQ will resolve the issue for most players, and if you continue to experience this error the support team is happy to help you personally if you open a support ticket!

http://tera-forums.enmasse.com/forums/general-discussion/topics/Unknown-File-Error-After-Patching
*cheers* glad to hear it, reetz! Thanks for hanging in there. I know this type of error is super frustrating and we're doing our best to get everyone patched up and back in-game ASAP :)
Hi Elehal,

If you are still having technical difficulties after completing the steps in the FAQ, please contact our support team with the exact wording of the error and the requested files (http://support.enmasse.com/tera/obtaining-the-developer-logs-and-diag-information-when-contacting-support).

On the forums our ability to assist with technical issues are somewhat limited and a GM can work with you directly to resolve the problem once they've reviewed these files.
Hi Seaspite,

Reinstalling TERA should not be necessary, please take a look at this FAQ as the steps should be a quicker resolution than a full re-download:

http://support.enmasse.com/tera/unknown-file-error

If you encounter any trouble with the steps or they are unsuccessful, our support team is happy to help!
Hi Nobuko,

Please follow the official thread, and try the steps listed there!

http://tera-forums.enmasse.com/forums/general-discussion/topics/Unknown-File-Error-After-Patching

@Edjy, if the provided steps did not resolve this issue for you please contact our support team directly for personalized troubleshooting assistance.
@Jjm,

The first two items are listed on the known issues thread, but if you could go there and provide additional details on the chained skill issue we can look into it!

http://tera-forums.enmasse.com/forums/general-discussion/topics/Known-Issues-for-230501-
Edited by: Harmonia about 1 year ago
@TheErminK and gangstaparadise,

Thanks for the updates, guys, and your patience! It does sound like admin rights are complicating the patching process for some players today, and we're certainly taking a look at that to see what's causing the trouble. Knowing this is really helpful :)

For anyone still having any difficulty with the patch or the FAQ steps, make sure you're running the TERA Launcher as admin!
ShennyNerd on 11/12/2013, 09:57 AM - view
Are you going to prompt me to post on facebook every time I clear WHHM?


It's completely optional, and no we do not post or prompt you to post anything on your facebook page.
Locking thread and redirect to the discussion post.
It's completely optional, and no we do not post or prompt you to post anything on your facebook page.
EDIT: AV is back up.

Yes, we are aware and working on it.
Edited by: Solomon about 1 year ago
Volturi on 11/11/2013, 08:42 AM - view
any preview of when the server will return?


Don't have a time yet, but as quickly as possible.
AV is back up. Apologies for the unexpected downtime.
(Moving to Languages section of the forums. Please keep all other subforums in English. Thanks!)
Redirecting to an existing thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/Character-Slots-vs-New-Account


Festival and battleground changes wait for you—and bug fixes, too! Check out the newest patch notes for all the news.
Hello everyone,

This week's regular maintenance will begin at 7 a.m. PST on Tuesday, November 12. Please note that along with the changes posted in the Patch Notes, we will be performing some network maintenance as well. Expected duration of the maintenance is approximately 4 hours.

All servers will be under maintenance at 7 a.m. PST. Expected downtime is approximately 4 hours.

  • Lake of Tears - PvP
  • Mount Tyrannas - PvP
  • Valley of Titans - PvP
  • Ascension Valley - PvE
  • Tempest Reach - PvE
  • Celestial Hills - RP PvE

For real-time server status, please refer to the Server Status page. Thanks for your patience.
Edited by: Minea about 1 year ago
There are modification for Fraywind Canyon coming in this Tuesday's patch. Keep an eye out for patch notes later today :)
To clarify what I said on stream...

I do realize the problems that jumping causes in 3v3 matches, and I do agree that eliminating jumping is the easy option, but I am not yet convinced yet that it is the correct option in the long-run. This post is also really helpful.

Yes, we are broaching this issue with BHS, as well as our network operations team. Maybe we can fix de-syncing overall and people can jump and 3v3 at the same time with no problems. You're probably skeptical of that statement, just realize i'm being really optimistic when I say that.

In the end, maybe we do end up removing jumping from 3's. I assure you that if this was just some toggle I could enable while we fix the bigger problem, it would already have been done.

Dearest Fatwa,

Thanks.

Tonka

P.S. SummerRain, I'm going for a brown Pirate hat. It's the only hat around here that is sturdy and shaped like a bowl for maximum name drawing potential. Solomon is the owner of this hat, so I presume it to be clean. If not, I have plenty of hand sanitizer on standby.
Hello Zllave,

I'm sorry that you're experiencing this issue, I can see why you'd be frustrated especially since you've tried to resolve it by trying different solutions.

Unfortunately I don't have the tools or the knowledge to help you with this, since this is something that only our Support Team can help you with. You can reach our team by either a ticket or live chat (for elite status users), and our Support Team will get back to you as soon as they can!
It ends on 14th.

Next week's maintenance will be on Tuesday as usual and we don't expect a maintenance on Thursday. :)
If you see anything suspicious or inappropriate in game, please contact our Support Team with as much detail as possible (character, server names, time, location, etc.). We will investigate and take the necessary action. We do our best to keep the game free of exploits/bots that do not correspond with the spirit of the game itself. Also exploiting the game using a 3rd party program is against our Terms of Service.


If your account has room to grow, our 50 percent sale this weekend gives you a chance to try out one or more new character classes. At this price, you can buy two character slots for the price of one! The discount starts Friday, November 8 at 11 a.m. PST and ends Monday, November 11 at 11 a.m. PST.
Hello,

The store has been working properly for me and other folks whom we've checked with. Could you add more details on what issues you're experiencing? That way I can bring it up to the correct team at En Masse or direct you to the right people who can resolve the issue. Thanks!
SWAGALICOUS on 11/08/2013, 05:07 PM - view
What time on the day?

4 p.m. PST if I remember correctly. (If it isn't, I'll update this post. :) )
Hey Again,

This week we are going to make some of our final announcements for the canyon clash tournament that will be going on next weekend. The first round will be revealed on stream. We will be pairing the teams by picking names out of a hat!

We will also be recapping our 25 hour ExtraLife marathon from the previous weekend!

Make sure to catch us live at 3p.m. Pacific on our official En Masse Twitch.TV channel.

See you guys then :)

-Tonka
Welcome to TERA, AshenB!

Be sure to check out the Tempest Reach server forums and lancer class forums for great information and new friends! :)

(Moving this to Introductions subforum)
(Moving this to Off-Topic as its focus isn't TERA)
(Moving this to Off-Topic as its focus isn't TERA. I also encourage you to contact our Support Team for technical help. Thanks!)


All aboard the party boat! Starting Thursday, November 7, you can pick up all your party boat needs from Valkyon Outfitters and Valkyon Outfitters Online.

• Party boat cadet costumes (with matching cadet cap for your hair slot) in one of four colors are available as a uniform bundle!
• Feeling lucky? Unbox a captain’s loot locker for a chance to win a party boat captain costume in one of four colors, a party boat captain’s hat, or one of a variety of useful items! Each captain’s loot locker is guaranteed to contain one canephora potion plus one other item.

All of these party boat costumes come in human female, high elf female, castanic female, and elin versions.

Sail on into Valkyon Outfitters and Valkyon Outfitters Online to get yours today!
Good eyes, Phoux! Thank you for letting us know, we'll fix it! :)


It's been fixed, the tooltip should display correct information. Thanks!
Edited by: Minea about 1 year ago
Hello, Podgy!

Sorry to hear that you're having issues with the play button. If you've already tried our suggestions, please contact our Support Team for more personalized help. We'll get back to you as soon as we can.
Hi IrishJigger,

Both items are currently waiting for you in the item claim :)

If you have any difficulty claiming them a GM would be happy to assist!
Hey guys,

If you experience this same issue with TERA running in 3D after upgrading to Windows 8.1, please follow the steps listed in this FAQ:

http://support.enmasse.com/tera/windows-8-1-upgrade-issues

Also, if you encounter any other upgrade issues not listed on this FAQ, please let us know!
Good catch, Kirsch. I have edited the post to reflect the new date. :)
(Moving this thread to Off-Topic since the focus isn't TERA.)
Hello Meynolt,

I'm afraid I don't have the knowledge to help with this particular issue. :( For technical help, please contact our Support Team and we'll get back to you as soon as we can.
Hi guys, are you still having this problem? Our support team is glad to help, but knowing what web browser you're using could really help us look into this!
This extended maintenance is not due to a game update. We've been doing a lot of work in making our servers better. Today's maintenance is just one step in that process. Unfortunately, it's taking a bit longer than expected today.
Edited by: Treeshark about 1 year ago
Catatonic on 11/05/2013, 10:43 AM - view
You're a funny guy.


I'm here all week!
Update:

The servers are up and available. Thank you for your patience!

--------------------------------------------------------------------------------------

Our ETA is approximately at 1 p.m. PST. (about an hour later) Thank you for your patience as we work on the maintenance!

--------------------------------------------------------------------------------------

We will be extending the server maintenance as it is taking longer than we expected. We don't have an ETA yet, but will update you with more information as they become available. Thank you.

--------------------------------------------------------------------------------------

Server maintenance is going to take a bit longer today. We are expecting roughly 2 more hours. This puts the servers up at around 11AM pacific. We will update this thread if that time changes.
Edited by: Minea about 1 year ago - Reason: The servers are up and available. Thank you for your patience!
Update:

The servers are up and available. Thank you for your patience!

--------------------------------------------------------------------------------------------

Our ETA is approximately at 1 p.m. PST. (about an hour later) Thank you for your patience as we work on the maintenance!

--------------------------------------------------------------------------------------------

We will be extending the server maintenance as it is taking longer than we expected. We don't have an ETA yet, but will update you with more information as they become available. Thank you.

--------------------------------------------------------------------------------------------

Our maintenance is going to be extended by 2 hours. The official server maintenance thread can be located here: http://tera-forums.enmasse.com/forums/server-status/topics/Server-Maintenance-1152013

We will update that thread if the times change. Servers should be up by 11 am pacific.

Thank you
Edited by: Minea about 1 year ago - Reason: The servers are up and available. Thank you for your patience!
Fallon618 on 11/05/2013, 12:44 PM - view
Oops, I mean there is nothing showing in bank, mail, broker etc. please fix.


Please log completely out of the launcher and back in.
Redirecting to Solmon's thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/Server-Maintenance-1152013-Extended
Today's maintenance doesn't have game-related changes. (The Halloween event will still be available after the maintenance.)

Treeshark on 11/05/2013, 10:40 AM
This extended maintenance is not due to a game update. We've been doing a lot of work in making our servers better. Today's maintenance is just one step in that process. Unfortunately, it's taking a bit longer than expected today.
Hello folks,

We will be extending the server maintenance as it is taking longer than we expected. We don't have an ETA yet, but will update you with more information as they become available. Thank you.

(If you haven't yet, Tonka's 25 hour marathon of TERA stream for Extra Life charity is a great way to get your TERA fix! Also featuring Singlebear, GM Neurosys GM Harmonia, me and our CEO, all in 25 hours!)
Edited by: Minea about 1 year ago
Hello folks,

We will be extending the server maintenance as it is taking longer than we expected. We don't have an ETA yet, but will update you with more information as they become available. Thank you.

(If you haven't yet, Tonka's 25 hour marathon of TERA stream for Extra Life charity is a great way to get your TERA fix! Also featuring Singlebear, GM Neurosys GM Harmonia, me and our CEO, all in 25 hours!)
(Kirsch and Futuret. You two need to stop. You both had public warnings and there will be no warning next time. I am incredibly disappointed in both of you.)
Update:

Our ETA is approximately at 1 p.m. PST. (about an hour later) Thank you for your patience as we work on the maintenance!
Update:

Our ETA is approximately at 1 p.m. PST. (about an hour later) Thank you for your patience as we work on the maintenance!
Update:

The servers are up and available. Thank you for your patience!
Update:

The servers are up and available. Thank you for your patience!
Actually kobe, Treeshark already mentioned that it was server-related. Nothing to do with the store.

Treeshark on 11/05/2013, 10:40 AM - view
This extended maintenance is not due to a game update. We've been doing a lot of work in making our servers better. Today's maintenance is just one step in that process. Unfortunately, it's taking a bit longer than expected today.


Also this is your warning for making non-constructive and inflammatory remarks on the forums (aka "trolling" as you put it).
Yep, as Leluvely said, please exit completely out of the launcher and restart it.


Thank you to everyone who participated in Extra Life this past weekend—whether you streamed yourself, watched ours, or donated. We’ve almost reached our $10,000 goal!

Couldn’t tune in last weekend? You can still help! If you donate $25 by this Friday, November 8 at 3 p.m. PST, you’ll still receive a Rambo pet, and if we reach our $10,000 goal by that time, we’ll release the final prize code during our weekly livestream!

Those are the deadlines for prizes, but remember that you can still donate to Extra Life through December 31.

Thanks again for supporting us and for helping sick kids get an extra life!
Glad to hear you guys enjoyed it!

I'm with you though, the method of distribution for prizes was not the best, and I severely underestimated the reception and participation in the stream itself. If someone had told me we would have had 1,300+ people watching the livestream at 1:30am, I would have been quite skeptical. Let alone us actually slowing the account management page to a screeching halt with traffic.

I totally understand that waiting on "Submitting" for several minutes, just to find out all the codes are used, is not an enjoyable experience.

I learned a ton from this and you have to keep in mind that at 1am, when we gave out the 7,500 code, there were 2 people in the office. Doing something as manually intensive as "sending everyone in chat a pm with the code" is just not feasible for 2 people. This all goes back to me underestimating certain administrative aspects of the event.

Don't let any of the planning downfalls take away from the insane generosity of our community, fans, and people looking to help sick kids. I consider this stream a screaming success, and even if you were not able to get a free mount or pet, I hope you do to.

Keep in mind, as of my writing of this post:

$8,536.17 Raised by our amazing Team TERA.

$5,370 Donated to the EME page, which goes to the Seattle Children's Hospital.

$3.4 Million raised throughout all pages on ExtraLife.

Even with the problems with the threshold item limits and us accidentally crashing the account management page(sorry ops), this was something I will never forget for as long as I live. You guys are amazing!

Thank you!
Edited by: Tonka about 1 year ago
The pet code will be delivered on Tuesday. This does not necessarily mean directly after the patch on Tuesday. It will take some time to get the codes to everyone.
nosong on 11/04/2013, 05:47 AM - view
So why did someone win posting photos of someone else taking by two different pro photographers at a anime convention you can find online anywhere...

We actually required the same person in the cosplay contest to send us a non-cosplay shot with a specific TERA-related message to us to make sure all entries were submitted by the same person in the photo. They could have used a TERA cosplay from a previous convention, but we verified that they were the same people. For the full requirements for this contest, please see the announcement here.
Hello OP,

If the suggestions on our FAQ page haven't worked for you, please contact our Support Team for technical help. Unfortunately I don't have the tools or the knowledge to help. Sorry! :(
Hello,

We have a FAQ page with suggestions on how to resolve the issue. If this doesn't help, please contact our Support Team for technical help.

Also please keep all non-English posts in Languages section. Thanks!
Hi Sygin,

The bottom step in the FAQ should resolve this issue (the data you posted indicates that the language files are the source of the problem), but if it does not please contact the support team directly and provide your debugged launcher files so they GM can assist you with getting this resolved!

Remove your EN.version file and Launcher.version files
In your TERA game installation folder, locate the EN.version file and any Launcher.version files. Remove these files, and then re-launch the TERA Launcher. Allow the launcher to re-download these files, and the patch should complete!
Edited by: Harmonia about 1 year ago
If you're still having trouble with this error, please review the FAQ:

http://support.enmasse.com/tera/8001-0001-connection-error

If these steps do not resolve the issue please contact the support team for assistance!
Hi guys, the servers came down for a brief maintenance due to daylight savings time but are back online.

For this particular error, please follow the steps listed in the FAQ: http://support.enmasse.com/tera/the-login-page-constantly-refreshes-website-or-launcher
Congrats on 60! There was a community spotlight on a level 60 guide from teratoday. Hopefully that'll help a little :)
http://tera.enmasse.com/news/posts/community-spotlight-level-60-guide-teratoday
Hello everyone,

This is a reminder that there will be a short maintenance at 1:30 a.m. PDT on Sunday, November 3 due to the Daylight Saving Time ending. Expected downtime is approximately an hour.

During the maintenance, Daylight Saving Time will end and gain us an extra hour. This means that the time will still be 1:30 a.m. after the hour-long maintenance is complete, but in PST.

The 2 a.m. Nexus on Sunday will commence at 2 a.m. PST. (This will be 30 minutes after the maintenance is complete. All Nexus times will stay the same, but in PST. So if you are in a time zone that is NOT affected by Daylight Savings Time, be sure to check what the new time is for you!)

Elite Bar and Repeatable Quest Reset Time Changes

Elite Bar reset time will change to 4 p.m. PST from 5 p.m. PDT.

- The Elite Bar reset time change will affect only those located in the area with Daylight Saving Time.

All repeatable quest reset time (daily, alliance, etc.) will change to 4 a.m. PST from 5 a.m. PDT.

- The repeatable quest reset time change will affect only those located in the area with Daylight Saving Time.
Hello all, please contact our Support Team with the details. We'll get back to you as soon as we can.
Kawaiigal89 on 10/31/2013, 03:14 PM - view
which? your personal email or the forum msg? Why i no get code? D:

Hello, Zenea! Your Boneshaker mount code was emailed to you on 10/30. Please check your registered email and make sure to check the junk mail folder as well since it may have gotten filtered. Also PM'ed you this info with more instructions on what we can do if you can't find the email. :)
Hello OP,

If you suspect a bug or an exploit, the best way is to let us know through our Support Team with as much information as possible such as server name, time, character name, circumstances, etc. We appreciate the help, thanks!
(Moving to Player Guides section. As neverknowsbest said, we appreciate your efforts, OP! :) )


Did you see all of the awesome pirate costumes in TERA during the Halloween “Banquet of Blood” event? Did you really want one of your own, but you were waiting for a sale?

Well, the sale is here!

From Friday, November 1 at 11 a.m. Pacific to Monday, November 4 at 11 a.m. Pacific, all pirate costumes are on sale for 50 percent off! Sail on over to Valkyon Outfitters or Valkyon Outfitters Online and scope out the loot.

• Human male pirate costume (permanent)
• Human female pirate costume (permanent)
• High elf male pirate costume (permanent)
• High elf female pirate costume (permanent)
• Amani male pirate costume (permanent)
• Amani female pirate costume (permanent)
• Castanic male pirate costume (permanent)
• Castanic female pirate costume (permanent)
• Popori pirate costume (permanent)
• Elin pirate costume (permanent)
• Baraka pirate costume (permanent)
• Plunder Bundle: one pirate costume, one peg-leg pirate costume, and seven pirate-related accessories!


Are you excited for Canyon Clash 2? Well, we have a new page up just for you! Head over to get the scoop on how to participate and what to expect.
Ya, we've having some problems with our forums these past couple days.

We're working to fix though, so bare with us :)
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