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Hang tight guys, we are working to bring the server back up

Hang in there folks, our team is aware of the server issue and is working on it now! <3
Hang in there folks, our team is aware of the server issue and is working on it now! <3
PM'ed you, OP.
Hi Dittoy,

Sorry you're having trouble with Pay Pal :(

Some characters may also be troublesome for Pay Pal. Please review this FAQ for assistance: http://support.enmasse.com/tera/error-201-when-purchasing-emp
Cincierta, The Swimsuit 3-Pack Smart Box from the sale has the 2012 swimsuits.(store page)

Nick, This page?
Added on 6/11/2015

1) CONTENT: The following sections outline language, expression, and naming of characters, accounts, or guilds, clear or masked, which is not allowed on the TERA official forums.

A. Race, Ethnicity, Gender, Nationality, Language, Life Choices, Religion, and Politics
- Anything that promotes, is recognized as, or alludes to symbols of racial, ethnic, gender, national, life choice, religious, political hatred or slurs, or derogatory content based on spoken language.
- Anything related to real life politics.
- Anything related to real life religion.
Unfortunately we didn't meet any of the final goals, so this code was not unlocked :(

@Linication Congrats!!

The prizes for our 50 winners will be going out later today, and there will be a congratulation post on socials once that happens :)




This summer, life’s a beach! And TERA has three ways for you to have as much fun as possible.

First, hit the TERA store to shop from our selection of 2012, 2013, and 2014 swimsuits and summer-related items and accessories.

Second, we’ve put together the Steam Summer Sale 2015 pack, containing a Swimsuit 3-Pack Smart Box, a Foodie Weapon Skin Smart Box, and a Fun in the Sun Beach Box. That’s a swimsuit for your character’s race and gender, a food-themed weapon skin for your class, and a random summer accessory—and it’s 75 percent off! Pick it up in the TERA store for 495 EMP, or in the Steam store for $5.

Finally, we’ve got tons of summer costumes and accessories, just lying around on the ground! Find and open Big Blue Boxes in—game for a chance to get temporary and permanent costumes and accessories (from the 2014 lineup), permanent party hats, fashion coupons, fireworks, and shape changer items!

Don’t wait too long! The sale starts Thursday, June 11 at 10 a.m. PDT, and continues until Monday, June 22 at 10 a.m. PDT.
(Please keep the thread on topic and avoid spreading unconfirmed information. This is a formal warning. Thanks.)
We have a summer sale pack up for $5 on the Steam page and for 499 EMP on the TERA store.

https://store.enmasse.com/tera/item/summersalepackweb/summer-sale-2015-pack

The 2013 and 2014 swimsuits are also back with updated loot tables. A blue box hunt event is also going on and we will have a newspost up shortly!
never say never. seasons in seattle are a bit weird sometimes.
btw - we didn't touch dungeons this morning. everything is still the same.
(Good morning,

All comments need to be constructive and free of inflammatory remarks according to the rules. Please regard this as your formal warning. Thanks.

If you have questions on moderation, PM me directly as discussing it is against the forum rules.)
Richnub on 06/10/2015, 07:54 PM - view
How do you get into this? I have been watching all of these and I would love to do the Teach me how to Warrior PVE. Can someone give me any info?

Email us at tonka@enmasse.com please. :)
Maintenance is complete! :)
Maintenance is complete. Thanks all. :)
Should come over more often. We like having you around. :P
Today's power hour was scheduled for 5 - 10 p.m. PDT, but it started an hour late.

So we are extending it for another hour, ending it at 11 p.m. PDT.

6/10 Power Hour: 6 - 11 p.m. PDT
Minea on 06/10/2015, 06:05 PM
As of right now, no changes scheduled with tomorrow's maintenance.

Leaving a copy here.
As of right now, no changes scheduled with tomorrow's maintenance.
Updating:

Could you PM me with the following information:

- Where you are in game (For example, which instance dungeon, outside of Velika, etc.)
- What server you are on
- Where you are in RL (no need to specific, country or state will do)1
- Run the trace route with 208.67.49.28
Hello,

We will be performing an all server maintenance starting at 7 a.m. PDT tomorrow morning. During the maintenance, we will be working on some backend stuff as well as changing the tier 2 alkahest to tier 3 as a bug fix. (It was given out as a leveling event reward.)

All servers will be under maintenance starting at 7 a.m. PDT on Thursday, June 11.

• Ascension Valley - PvE
• Celestial Hills - RP PvE
• Highwatch - PvE -- NEW!
• Lake of Tears - PvP
• Mount Tyrannas - PvP
• Tempest Reach - PvE
• Valley of Titans - PvP

The estimated downtime is 2 hours. Thank you for your patience.

(Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)
Hello,

We will be performing an all server maintenance starting at 7 a.m. PDT tomorrow morning. During the maintenance, we will be working on some backend stuff as well as changing the tier 2 alkahest to tier 3 as a bug fix. (It was given out as a leveling event reward.)

All servers will be under maintenance starting at 7 a.m. PDT on Thursday, June 11.

• Ascension Valley - PvE
• Celestial Hills - RP PvE
• Highwatch - PvE -- NEW!
• Lake of Tears - PvP
• Mount Tyrannas - PvP
• Tempest Reach - PvE
• Valley of Titans - PvP

The estimated downtime is 2 hours. Thank you for your patience.

(Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)
Edited by: Minea 2 minutes ago
Minea on 06/10/2015, 10:24 AM
Could you PM me with your trace route information and where you are logging into TERA from? This information will help us better investigate what's causing this.

(Our FAQ page has the how to on running a trace route.)


If you are able to, could you PM me with the following info please?
Minea on 06/10/2015, 10:24 AM
Could you PM me with your trace route information and where you are logging into TERA from? This information will help us better investigate what's causing this.

(Our FAQ page has the how to on running a trace route.)


If you are able to, could you PM me with the following info please?
To clarify, i'm just thinking of lowering it to 4.
The list of the countries in the earlier post is complete, so Serbia should be fine.
Edited by: Minea 2 minutes ago - Reason: grammar xD
Yeah... the plume drop is a bit much. didn't take into consideration the joy of partying buff when i did it. will have to fix.
Could you PM me with your trace route information and where you are logging into TERA from? This information will help us better investigate what's causing this.

(Our FAQ page has the how to on running a trace route.)
OMG MYSTIC! I just got my Discovery weapon and chest +12'ed last weekend, waiting to hear about what rolls I should do!

Hello,

Here is more information on the new PvE server and the free server transfer week: http://tera.enmasse.com/news/posts/new-pve-server-highwatch
We're keeping an eye on this but in the meantime, please share more information (for example, where, what server, what activity, which area, etc.). We appreciate your help.
Hey Rennejarek,

Sounds like you're having some connectivity issues today, is your ISP doing any maintenance?

If you've installed any new software or updates that could also be interfering with your computer's ability to reach our game servers.

If you're able to confirm no ISP issues you should try a clean boot as a first troubleshooting steps: https://support.microsoft.com/en-us/kb/929135
Skywhale delivers! (Literally.)

This should be resolved now.
We're working on it. Thanks for letting us know!
This week on Twitch, we are going to learn all about the Mystic in PvE!

Our guest this week: "Hanbe.Takenaka from Tempest Reach" playing on Yeeeeeezus.

So make sure to stop by at 5:00pm Pacific, and learn how to play a Mystic in PvE! We will be live on our official Twitch page.

Stream Links

Glyphs:
http://goo.gl/azEiTF - mysmae's glyphs
http://goo.gl/e4Ip6f - Hanbe's Generic FoA PvE Glyphs
http://goo.gl/QS2crj - Hanbe's Generic Vow-less FoA Hard Mode Glyphs
http://goo.gl/O36GMM - Hanbe's Abcess HM Solo Heal Glyphs (Before FoA)

Guest Twitch: Twitch.tv/teslafury


Previous Streams:

Berserker in PvP with Painwheel
Gunner in PvE with Yeeeeeezus / Dippo
Slayer in PvP with Mudkip
Slayer in PvE with Kaai
Sorcerer in PvP with Giraffee
Priest in PvE with Serena
Reaper in PvP with Towlot & Zui
Edited by: Tonka 2 minutes ago
Zoknahal, if they are already playing through Steam, nothing will change for them.
Please note: All existing players who downloaded TERA through Steam and added TERA to their game library before Thursday, June 11, 2015 will continue to be able to access and play the game with their En Masse account.

Also, TERA remains available to download and play with an En Masse account from our download page including the following countries that will lose access on Steam starting on June 11.


The list of countries that will not be able to access TERA on Steam starting on Thursday, June 11, 2015:

• Austria
• Belgium
• Bulgaria
• Cybrus
• Czech Republic
• Denmark
• Finland
• France
• Germany
• Greece
• Hungary
• Ireland
• Italy
• Luxembourg
• Malta
• Monaco
• the Netherlands
• Norway
• Poland
• Portugal
• Romania
• Russia
• Slovakia
• Slovenia
• Spain
• Sweden
• Turkey
• Switzerland
• United Kingdom
@Kopii, explodingtofu (lol, great name!) is correct. Once you claim the voucher you have to also use it to open up the slot on the server.
Oahk, if you are already playing TERA through Steam, nothing will change for you. You will continue to be able to play TERA (by En Masse) through Steam.

All existing players who downloaded TERA through Steam and added TERA to their game library before Thursday, June 11, 2015 [i]will continue to be able to access and play the game with their En Masse account.
Edited by: Minea 1 minute ago
We hate to bring you bad news, but we have some to share today.

Starting Thursday, June 11, 2015, TERA will no longer be available on Steam for download from certain countries in Europe and Russia.

Our decision to enforce this region restriction was influenced by external pressure from the publishers of TERA in these regions. However, TERA (as published by En Masse Entertainment) can still be downloaded directly from our download page by players in Europe, South America, and Russia for play on our servers.

This means that on June 11, 2015, new players from Europe and Russia will no longer be able to access the TERA game page on Steam, add TERA to their game library on Steam, or download the game client through Steam. All existing players who downloaded TERA through Steam and added TERA to their game library before Thursday, June 11, 2015 will continue to be able to access and play the game with their En Masse account. Uninstalling the game may prevent you from re-adding TERA to your Steam game library in the future, however.

The situation is truly unfortunate as we feel it denies a specific segment of players from enjoying TERA on the Steam platform, while also restricting the growth and success of TERA as a global brand. We sincerely apologize to those players who will be denied access to playing TERA through Steam in the future as a result of this unfortunate turn of events.

While En Masse Entertainment is the official North American publisher of TERA, we also support regions outside of North America because we feel it empowers players to make their own decision as to what service they choose to play TERA on, regardless of their location.

TERA remains available to download and play with an En Masse account from our download page.
This should be resolved now. Let us know if you are still waiting for the item delivery (if it's an account-wide item, please make sure to log out + restart the launcher).
We're working to address this right now, hang in there please!
Yes. Transfers will not be possible to TR for the duration of this event.
I transferred with noctenium. I am not aware of any other items so far.
TERA's new PvE server Highwatch is now open for new characters and server transfers. All server transfers are free of charge until maintenance on Tuesday, June 16, but transfers to the following PvE servers are temporarily disabled:

• Tempest Reach
• Celestial Hills
• Ascension Valley

Transfers from these servers are still allowed. Please consult our FAQ regarding server transfers if you have any questions or concerns.

Additionally, we are enabling a two-week leveling event on Highwatch, similar to the one held in May but without the double XP bonus.

The rewards are as follows:

• Level 12: 5 Goddess Blessings plus a 100% XP Boost
• Level 20: 1-day Elite Status Voucher (adds elite status for 24 hours)
• Level 30: 3 sapphires, 50 Tier 2 Feedstock, 50 Tier 2 Alkahest, and a 100% XP Boost
• Level 40, 45, and 50: bonus XP, plus various PvE crystals suitable for your class
• Level 55: 3 sapphires, bonus XP, plus various PvE crystals suitable for your class
• Level 60: 2 emeralds, plus various PvE crystals suitable for your class
• Level 65: 3 instance reset scrolls, plus various PvE crystals suitable for your class

For more changes in this patch, click here!
Hi Accel,

Fashion coupons do not block server transfer, are you sure you meet the other requirements, such as not having broker listings or being in a guild?

The full list of items and requirements is available here: http://support.enmasse.com/tera/transferring-a-character-to-another-server
Please refer to the pinned name thread! Locking this thread
Please refer to the pinned name thread! Locking this thread
Please refer to the pinned name thread! Locking this thread
Please refer to the pinned name thread! Locking this thread
Greetings,

From now on, all name selling / trading must happen in this thread. Any name selling / trading threads outside of this one will be removed.

Go!
Please refer to the pinned name thread! Locking this thread
Please refer to the pinned name thread! Locking this thread
Greetings,

From now on, all name selling / trading must happen in this thread. Any name selling / trading threads outside of this one will be removed.

Go!
Please refer to the pinned name thread! Locking this thread
Greetings,

From now on, all name selling / trading must happen in this thread. Any name selling / trading threads outside of this one will be removed.

Go!
Please refer to the pinned name thread! Locking this thread
Greetings,

From now on, all name selling / trading must happen in this thread. Any name selling / trading threads outside of this one will be removed.

Go!
Please refer to the pinned name thread! Locking this thread
Greetings,

From now on, all name selling / trading must happen in this thread. Any name selling / trading threads outside of this one will be removed.

Go!
Please refer to the pinned name thread! Locking this thread
Greetings,

From now on, all name selling / trading must happen in this thread. Any name selling / trading threads outside of this one will be removed.

Go!
Please refer to the pinned name thread! Locking this thread
Please refer to the pinned name thread! Locking this thread
Please refer to the pinned name thread! Locking this thread
Greetings,

From now on, all name selling / trading must happen in this thread. Any name selling / trading threads outside of this one will be removed.

Go!
Edited by: Tonka 2 minutes ago
Hey everyone,

The earlier issues for some players with the free server transfer have been resolved.
Character B will not be able to equip the items even though the text will display that it belongs to character B.
Hey Charlotte3s,

You can review this FAQ for a list of server transfer requirements:

http://support.enmasse.com/tera/transferring-a-character-to-another-server
I am unable to repro this issue in our QA environment.

Here is what I see when I drag 3837 Tier 2 Feedstock into the Listing window:


Here is what I see when I shift-click it to specify the amount:


It has to be what Counterpoint is pointing out. "That total price is as if you had entered 00,09,08 instead of 00,09,88." Though I have no idea why the game decided not to recognize both 8s.
Hello Adrian,

The current cooldown on server transfers is 7 days, so you should be able to transfer that character tomorrow after a full 7 days.
@Salporin, please log into Highwatch and the attempt the additional transfers. This will alert the system to the fact that you are a Founder and have enough character slots available.
Looks like this is resolved, give the transfer a try again. Remember, this is not going to fix anyone with a transfer issue saying that you need to remove an item from your inventory, or you need to take items out of your parcel.

If your issue is corrected, please close your support ticket. It will save our staff, and other players, a lot of time!
The transfer is free, it's a system error causing the problem. We are working to correct it now. Hang tight :)
Hang tight, MysticalOne. We'll have an update very soon
To clarify, we are trying to help figure out what is causing the problem. We will not be manually transferring your character. We will keep this thread updated as often as we can.
@Fleui, we'll announce as soon as the update's available. For now just hang tight everyone, and be sure to review the FAQ that lists what cannot be brought with you during a server transfer.

Remember you must also not be a member of a guild, or have unread parcels or broker listings.
TiagoSG2 on 06/09/2015, 11:24 AM - view
Please delete the travel journal, can not delete.

9 days for support, 9 days to finish the CD.

Server: CH Shana.Frame

I will miss the free transfer.



Are you getting an error message when trying to transfer? I don't see any failed transfers, and I was able to transfer with that item in my inventory this morning.
I will escalate the issue.
http://tera-forums.enmasse.com/forums/general-discussion/topics/why-i-cant-transfer?page=9

Please keep it in one topic.
We have corrected the issue internally, stand by for the solution.
Werebunny on 06/09/2015, 11:15 AM - view
Jun 09, 2015 Transferring Aurea.Yuki.Arleigh
Transfer-error-iconTransfer Error
Oh no! We've encountered error(s) attempting to transfer your character.
Character has items in inventory that cannot be transferred.
One of the following actions may resolve your issue:
Try again at another time.
Select a different destination server.
Contact Support.

What items cannot be transferred? All I have are gathering mats, costumes, federation bills and unequipped mounts.

I removed the federation bills and other bankable potions, still same result.


Please review this FAQ to identify the item in your inventory that is blocking your ability to transfer servers.

Reminder: not all server transfer errors are the same, folks. Please provide the *full* error message so we can identify the cause of your trouble.
Edited by: Harmonia 2 minutes ago
We are testing a solution internally, if we can get this correct, we will let you know.
We are looking into the issue currently. If you are having the issue stated earlier by Skitti, please list your charcter name and server.

Again, this is for players who are not getting any specific error.
Also a reminder, please be logged out of the game when trying the server transfer. (just in case :) )

Tonka edit: If you are getting an error during transfer that does not give any indication as to why, please list your character name and server in this thread. That will allow us to lookup your account much quicker.
Edited by: Tonka less than a minute ago
We're also investigating on our end, so hang in there please!
Could you try logging into the character, then log out, exit completely out of the game + launcher, then attempt the server transfer using a browser without a pop-up/script blocker (anything that may affect Java/Javascript)?
@ Ray676 : That error is slightly different that what the others have been reporting.

Essentially it means the character you are trying to have transferred has a specific item in it's inventory that is not able to be moved between servers.

There may be some specific items not yet added to this list, I would suggest you check here for any items you may currently need to Bank / Discard :

( http://support.enmasse.com/tera/server-transfer-known-issues#SomeItems )
I have gone ahead and informed the appropriate departments of this specific error.

For the time being, would it be possible to include a screenshot of this specific error message?

Thanks.
If,

1. You have a Founder TERA account, AND
2. You wish to transfer a character to Highwatch, AND
3. You see "not enough character slots on destination server" when you have enough slots.

Then please try logging into your game, log out and try it again.

(Thanks, Aist, for your tip!)
Edited by: Minea 3 minutes ago
Thank you for the update! We'll create a pinned thread in case others run into this. <3
All servers are up. :)
ALL servers are up! \o/
Highwatch is up. \o/
Omg the hype is real. We're almost there!
Good morning! We got confirmation that EMP purchases through Amazon are now working.

Please let us know if you continue to have any issues <3
http://tera.enmasse.com/news/patch-notes
Edited by: Minea 1 minute ago
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