So at this point should we email you guys if we haven't received either the mount/pet codes or the preview codes? It sounds like many people already have--but I'm not sure if emailing is a hindrance or a help at this point.
Seeing as Danicia mentioned that the emails were sent via newsletter email system, I kinda figured why I never get mine. After looking through the profile management, the default setting is having the newsletter unchecked, so by default the newsletter will not be sending out to the registered email of the game account. I might be wrong on this, just a thought
I'm curious. How many people donated $50 or more to qualify for the Brawler early preview?
As of now, the max amount of character slots per server is 13.
I believe Danicia mentioned we're getting a free char slot with brawler update, and we might end up getting an expansion to the max amount per server as well, but no concrete news on it yet
Welcome back Danicia, and thanks for the update. ~
I'll keep lurking the email, hopefully it'll reach everybody today.
... I love you danicia, marry me.
When Danicia comes back to work and sees the forums:
I was able to login, for the first time in 2 days, after MANY attempts.
Then I changed characters, it was ok. I changed characters one more time, D/C...
*Edit: Can't get back in again, period. Neat.
Not fixed.. I recommend you don't log out o.o or change characters if you are in game.
For whatever it's worth, I was having this problem really, really bad this morning. But, I also haven't had much issue getting in game either. Not that I'm even playing.
Denommenator, what is the forecast for the game normalize?
Only in the next update Tuesday?
Hey Denommenator, Could EnMasse at least shut down the TERA Store in-game temporarily to see if that resolves the login/client crash issues? If it does, then you will have identified the location of the problem and can leave the store down until the developers can pin down the exact cause and develop a patch for it. Then once the patch is ready, bring the Store back online and just extend the Sales event 1 or 2 days to compensate.
I think this would be a good temporary solution, because at this point your player base cares more about being able to log in and play, than about buying items in the store.
How is that possible when there has been over 24 hours downtime for most people?
Last night in one of the threads someone said the crash occurs when client receives store packet. he also stated blocking said packets fixed the issue. ON TOP OF THAT people who can get in report crashing when they open the store.
please consider taking it down temporarily to see if it fixes the issue
Don't suppose you have an estimated time length as well? And thanks for trying to figure this out.
My wife just loaded up her machine and as LastToRise has pointed out she didn't even touch the website or the ingame store at all (mainly because she couldn't log in) but it appears from our household end the store has nothing to do with it.
We use high powered gaming rigs to play so it's nothing from our end.
I'm concerned about the statement that it's not "easy" to extend the sale. I'll cop that on the chin but I'm not in the least appeased by this statement. What is sounds like is "it would take some manpower to accomplish but we don't see a cost benefit". That's not a great PR sales pitch.
As stated by myself the costume I wanted was the Mad Hatter outfit. However the Hat, probably the most important part comes in a loot box with many different outcomes possible. Now if I was in game I would simply keep buying the accessories box until I got the hat, because it's on "sale".
I feel a bit like I have to suck it up, however I can see a simple solution to this issue.
On Monday allow costumes and accessories to be on sale too, along with the other categories highest sellers. That means you don't have to extend the sale and you keep the faith with your customers.
It's a compromise, that I believe most players would see as fair.
I just got this with this issue around 8:15PM EST after being fine the entire day. :(
someone I know tried going to tools > repair and that worked for him.
Trying that now....
I'm having the same issue as everybody else in this thread- PORTS: FAIL comes up when I run the Diagnostics Tool. DNS isn't an issue, so I know it's not on my side, and I've tried restarting my computer three times, restarted my router and modem, as well as disconnected literally everything else that was sharing a connection with my laptop. I've tried logging in on another computer and it's still not working, either. I've done literally everything that the Error page for my specific Error number talks about, and nothing is working. I've tried logging in over a dozen times in the past hour- was only able to log in for a few minutes this morning on one character while Day 2 sales were still active, and then I had to leave for the day, hoping to get a peeksie at the Day 3 sales when I was able to log back in... Which, at this rate, doesn't appear to be until Tuesday. T_T
Considering quite a few of the costumes aren't going to be available anymore come Tuesday, I'm SERIOUSLY hoping that this problem is either recognized as a problem and is fixed before the Day 4 sales start, OR that the sale for Day 3 is either repeated or lengthened. A vast majority of your paying playerbase can't even log in to participate in your sales today- I was able to log in and buy from Day 1 and 2, but what gives with Day 3 not being an option for a lot of us, and what REALLY gives with EnMasse staff not even acknowledging that there's a problem?! Come on, I was hoping that you as a company was better than this. Please, we only want to support you and spend some dough- hard to do when you break your game. Q uQ
the old underwear boxes I do much like the more delicate look to those undies and id hate to see them go ;/ so imma stock up on as much as the lootboxes allow XD
Hello, will I get the pink unicorn mount today if I recharge 40$ EMP or more, cuz in the store website it says during the weekend? Bu today is Thursday.
Also, on a somewhat related matter, I seem to recall that a gm use to post a thread on patch days for reporting of all bugs/problems with the patch, and I think this should be made a thing again, so that everyone has /one/ place to go to, and you guys also only have to worry about just one place, instead of scouring and hunting down every post/duplicate posts.
Hello Danicia! My question is about Brawler's exclusive costumes and weapon skins. Are they gonna be add to fashion coupons or through purchase at store? Thank you!
And thank you very much for your reply. I am very appreciative.
I could only que as 2 last night.
Can we get donuts or bagels while we wait ?.-. EME treat ofc :p
There are rumors about it which might be announce in twitch stream today. I believe its 3pm pdt.
Any chance we might get them today if it's not too much to ask ? =)
I can still donate and get the Quacklemore Mount?
I donated anon but i included my Char name + Server. Am I right in assuming you'll still be able to obtain emails to send rewards to from that?
Is it possible you could make an official announcement once all codes have been sent? Just so everyone can know if they won and to know when we can remove all doubt from our minds if we won or not.
My wish is that you would give everyone who donated the friendship Pink Unicorn since we all tried so hard to reach those goals. :)