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Hello all,

Let's please keep this on-topic to the OPs post.
LoliDolly on 01/28/2016, 11:49 AM - view


Sorry had to ask that personally i would love to know an ESTIMATED date and yes I know that wouldnt be a promise date but others might take it that way so lets not go there. I just will be happy when the new forums is up.

~places a tray of brownies out for everyone and skips off~ have a great day :)


Yay, brownies!

I have a longer post about forums and community initiatives coming. I'm working on it while also working on forums, interviewing the new CM candidates, working on a PvP initiative (go to the PvP forums and give feedback), gathering feedback from numerous outstanding issues.

Oh, and planning tomorrows Play with the Noob stream. There will a Producer Chat stream next week, with Denom. So, lots of things are in the cooker, as it were. :)
RanGaming on 01/28/2016, 11:25 AM - view

@EDIT On the software taking so long I mean, didn't you guys start the forums already months ago? Why did it take so long to get the software? (As it means it wasn't yet started?)


There was a discussion with a previous software company, but it didn't work out and wasn't a good solution. When I came on board, I started looking at professional forum software. I worked with our Ops Team to do technical due diligence, and see which software works best, not just for the community, but for our Operations and Platform Teams to support it.
RanGaming on 01/28/2016, 11:12 AM - view
If so, why did it take so long?

I'm confused


I cannot really say why this was not a thing over the last 2 years, as I know you have been waiting for a long time. I just know it is my priority as the EME CM Lead, to make sure our community and their CMs have the tools they need.

RanGaming on 01/28/2016, 11:12 AM - view
Wait, the design isn't even done yet?
What is done then? Text? Everything but the design? Nothing?


The skin on these forums won't work for the skin on the new forums. They have to reskin a completley different set of pages/software and all that. They will use current assets like we have for the website, but it still has to be programmed into the software. This part is relatively easy compared to what our Ops/Platform Team has to do.

My part is probably the easiest, as I will be setting up the categories and such. As example, when you come to the forums, you see the "tree". I've been working on that, along with writing the new rules, new posting guidelines, writing moderation documentation.

BunSugar on 01/27/2016, 10:06 AM - view


We were supposed to get the new forums in January, but it's same excuse at the FIHM patch; "We're just got the build and are still working on it".


Sort of. We said we were signing the contracts and getting them in January, but didn't promise them to be live until we can hook up accounts to them, get a design on them, and have them working in our environment properly.

It takes time, no matter what software you are using, for our Ops and Platform departments to hook them into our billing/account system, getting them set up from an admin point of view (What Community will use for moderation and managing them), and for our artists to create a design fore them.

I have a post coming today which outlines more about the timeline and features.
LancerJiva on 01/27/2016, 10:08 AM - view
I think we would rather have heartbeats, etchings fixed, and other game content addressed rather then a new forum look.

Hell, the bug where chat defaults to "say" chat while still in the same color of the tab you were talking to, still exists, and its annoying AF.

-shrugs-


Alas, those of us who are working on the forums are folks who don't work on the game itself, to be able to make these things happen. BHS, Production, QA and such work on the live-game.


We’ve added new martial arts outfits and accessories in the TERA Store. The sublime dojo box contains a red Dragonfire gi for the males or a red Phoenixclaw gi for the females. If your true colors run in a different hue, pick up a lucky dojo box for a chance at a dyeable gi.

Then you can accessorize your gi or other outfit with a dragonscale helmet, dragoneye glasses, dragon’s hoard backpack, dragonflower hat, floral bamboo hat, or serpentine hat. All are available now in the TERA store.


Edited by: Harmonia 1 minute ago
Good morning all!

I'm in the office gathering feedback, so I can poke Denom when he arrives to the office for work today. I know he's working on some updates for you today.
Hello all!

So, we've been having lots of great discussions about bringing back PvP tournaments. The Community Team, along with Support, Ops, Platform, and Production Teams, have been brainstorming how we're going to bring them back to TERA.

Whilst a lot of folks really liked the old tourneys, there were huge challenges from a technical aspect, and the amount of manual work which went into the tourneys. Plus, we have to account for having staff (not just a CM) here in the office to support it.

The new CM we will be bringing in for TERA will be a PvP player, who understands competitive play, and has tournament experience. Plus, they'll have experience producing great streams.

With all this in mind, we'd love your feedback. We'd also love said feedback to be constructive and respectful, both to your fellow players and to our staff.

We'd love your concise and constructive feedback on the following questions:

• What did you like most about the old PvP tournaments?

• What did you lease like about the them?

• Did you watch the livestreams of the tournaments? If yes, please give us feedback about what you liked and did not like.

• Which battleground do you feel makes the best sense for official tournaments and why?

• What kind of prizes would mean the most to you?

• Other feedback not covered under the above questions?

Thanks so much all. I'm super excited that we've been working on this. And your constructive feedback will help EME when we're talking to BHS about changes and updates regarding PvP.

Hi all!

We got our hands on the software in January, but we still have a lot of work. I'm actually working on a Community Update post with more details. I hope to have that up later today, as I'm still composing it in between other projects.
Denom made an update here.
Unfortunately, etchings changes did not make this maintenance but they remain a top priority issue along with the availability of Desolarus Hearts (discussed here: http://tera-forums.enmasse.com/forums/news-announcements/topics/0122-Community-Update).

I am currently working with Bluehole on both issues, sharing your feedback and discussing potential solutions and courses of action. When I have a concrete execution plan in place for these two issues, I will share them.
Thanks to the info in the thread, they see where the problem is and it should be working now. Can everyone close their launcher and try again?
JinxyKat39 on 01/26/2016, 09:37 AM - view
Thanks for the reply, Danicia. Could you guys please try to keep us updated?


Will do. I'm waiting on a response from the team.
JinxyKat39 on 01/26/2016, 08:58 AM - view
So, it seems to load the patch fully, but then gets derailed at the end when it goes back down to 0% and hangs there. Play button isn't functioning either and i'm getting no error message. Tried closing/reopening the launcher multiple times and still no go. Anyone else having these or similar issues?


Thank you for the thread; I'll ping Ops.
ButterBun on 01/25/2016, 04:08 PM - view
http://tera-forums.enmasse.com/forums/news-announcements/topics/2016-Producer-Letter-FollowUp
- Etching materials drop rates (tentatively targeting January 26)

@Danicia currently the availability of Titan embers needs to be fix asap cause the recent double drop gives massive influx dreadnaught gears and plus Crit Rates from Keen etches have been marked as the staple food for everyone since the beginning of Fate of Arun patch. Having etches to be more expensive than the current gears themselves do not make any sense, which is the current in-game situation we are at right now (or since the past 8 months).

Please include it as one of the prizes for the upcoming strongbox jackpot events (200x embers) or simply fix the drop rate. Just give it to us please we need them like our corn bread potatoes.


I'll forward this to Denom so he can touch on it. He's in transit at the moment, so we'll see if we can get an answer tonight or tomorrow morning.
thetrial on 01/25/2016, 03:54 PM - view

Wasn't this included in the follow up letter? Etching materials for January 26th? or was that follow up was just to keep the community silent after the fiasco.


Denom is in transit at the moment, but I'll ping him and ask.
Greetings all!

The patch notes for tomorrow's update are live! Patch 37.07.04.EN1

Please use this thread for feedback and issue reporting once the update is live tomorrow.
Lootin on 01/25/2016, 06:03 AM - view

If you all agree this is as important as I do copy and paste this or add your own original idea and make a new thread. Lets flood the forums with this idea to make sure they hear us on how important this is.



Actually, don't do this. It's against the forum rules. You're better off having ONE good thread with discussions and concerns, rather than flooding the forums. Having one good thread helps us take the feedback to Production and the other teams, so we can clearly state everyone's concerns.
Happy Friday TERA Community!

I have some updates to share with you surrounding our next major build update. While we unfortunately will not be able to release Forsaken Isle hard mode ahead of our currently planned March update, we are working with Bluehole to push out some changes ahead of that update.

First, we’ll be deploying some balance changes to the Brawler class during maintenance this coming Tuesday, January 26. These changes will decrease the Brawler’s overall attack damage in PvP by 20%. We worked together with Bluehole to merge these changes into our build as quickly as we could. We're exploring the possibility of pushing up some other class balance changes in the coming weeks as well. Tuesday’s maintenance will also bring with it some updates to the Federation Bill and Fashion Coupon stores, including the return of NPC summoning scrolls and single Fashion Coupons, as well as a new gunner class fashion in various colors. We'll continue to update these stores with new items based on your feedback.

We’re also evaluating several potential solutions to ease end-game gear progression leading into the March update so that players are properly geared for Dreadspire Season 2, specifically acquisition of the Starfall gear set. We’ve been closely following the community’s feedback and suggestions in this regard. Based on your feedback, it’s clear that acquisition of the materials to craft the Starfall gear set will need to be made a bit easier ahead of the update in March. At the same time though, many players expressed that, as the strongest gear in TERA currently, it should also not be too easily acquired. This would undermine the efforts of those players who have already worked very hard to acquire it. The EME Production team agrees in this regard; a fine balance should be achieved regarding this set's availability. We are approaching this as a high priority issue but we need a bit more time to analyze our available options with Bluehole. I will keep you updated regularly regarding our progress on this issue and other top community concerns as we make progress.

Have a great weekend!

Denommenator
Senior Producer, En Masse Entertainment
Based on community feedback in this thread and others, we have added Kalivan's Dreadnaught normal mode to the list of dungeons included in this event. This change is in effect as of 4:08 p.m. PST on 01/22.
Based on community feedback in this thread and others, we have added Kalivan's Dreadnaught normal mode to the list of dungeons included in this event. This change is in effect as of 4:08 p.m. PST on 01/22.
This week really flew by! Thanks to everyone who turned up for the BAM and Boss spawning event today. We had tons of fun watching everyone kill and be killed by a mad swarm of monsters spawned by GMs Burble and Neurosys.

Did you come to today's BAM and boss spawning event in Velika Outskirts? If so, share your best picture below! :)

Denommenator's TERA Update
Denommenator has posted a new update on upcoming patches for TERA! Be sure to read the full post and provide any feedback in that thread.

Danicia's Community Update
Danicia has been dropping hints and taking feedback regarding new forums, a new TERA-dedicated Community Manager, Player Council and more. She'll be writing a letter to the community about all the upcoming initiatives next week.

Upcoming Livestreams
We've got the next two Twitch Livestreams scheduled. On January 29th, we'll be hosting another "Play with the Noob" where you'll watch Danicia play one of her characters badly. On February 5th, we'll be hosting a Community Chat, featuring Denommenator! We'll be putting up a post for you to ask questions ahead of time that he can answer in the chat. If he picks your question to answer, you might receive a sweet gift in your inbox!

If you missed this week's livestream, here's a link to the VOD!

Double Dungeon Drops
This weekend is a double dungeon drop weekend in 10 of TERA's dungeons! Due to popular demand, Kalivan's Dreadnaught has been added to the event. Full details are available here.

Update from Support
Our support team continues to work very hard to assist everyone as quickly as possible. The current response time is between 5 and 6 days.

----------------

Previous weeks:

01/15/2016
01/08/2016
12/18/2015
12/04/2015
11/20/2015
11/06/2015
Edited by: Harmonia 1 minute ago
I was so glad I remembered to turn on God Mode. :)
ElectricPotato on 01/22/2016, 02:00 PM - view
Double drop, isn't a doubling of actual loot items on the ground. It like a second roll on the monsters kill table. So its like you killed 2 deslorious. and since box ins't 100% chance, you might get 0 from 2 rolls on his loot table.


This is correct.
Edited by: Denommenator 1 minute ago
LoliDolly on 01/22/2016, 01:22 PM - view
ummm where is treeshark did he leave or is he not considered one of the team? Last post he made was 49 days ago and it just seems like he got lost. Used to see him in streams as well but he just poofed. I know Im not the only one that has brought him up wondering where he has gone off to.


He's still here! He's working on some other projects, and still working with Denom. They're both Senior Producers.

When I say team, I mean the Community Team, which is down by one.
Here are some updates for you regarding today's events. With the greater push towards transparency, hopefully this will give you some insight to our challenges and our goals.

Our goal is to streamline the process and work out the technical issues for BAMs & Bosses, so the Community Team can run them without assistance from Ops/QA/Support. This way, anyone on the Community Team can launch a BAM/Boss event, no matter where they are located. I could run them at midnight in my pajamas if I wanted, so we could hit all kinds of time zones.

With all this in mind, we wanted to set expectations for today's event. QA has informed us after researching the BAM/Boss list, that many of these won't work. Here are some challenges with BAMs/Bosses not currently in the game

• Some Bosses may crash the server
• Some Bosses grant no-longer-earnable achievements
• Some Bosses have never interacted with brawler or even gunner characters
• Some Bosses may have been modified by Bluehole and drop non-attainable items

We're going to bring you current BAMs/Bosses, and throw lots of them at you. We are also going to try to throw in some of the older ones you've requested at the end of the first event on AV, so we can test out the ones we believe will be fine.

We're working with the other departments and BHS to come up with a plan to change how this works. Our hope is that we'll be able to customize a good group of monsters, so we can make these events more interesting.

We also have some other in-game events we'd like to host and we'll share more details as we get closer to launching them.


The holiday break is over, and it’s time to get back to the campus...and preferably in some new threads!

Starting Friday, January 22 at 10 a.m. PST and continuing until 11 a.m. PST on Monday, January 25, you can buy the most popular Varsity items at 25 percent off:
- Varsity Blue Dogs Smart Box
- Canvas Backpack (back slot)
- Sharp Shades (face slot)
- Black Catocaster (back slot)
- Denim Box
- Denim Box (×3)
- Denim Box (×10)
- Rocker Box
- Rocker Box (×3)
- Rocker Box (×10)

This sale ends Monday morning, so don’t be the only one heading back to school in last year’s gear!
Edited by: Harmonia 2 minutes ago
Wolf315 on 01/22/2016, 09:23 AM - view
Seems like you guys are never at full staff.


There used to be a full staff with Harmonia, Tonka, and Minera. :) Now it's Harmonia and I, while I interview candidates for the one open position on our team.
CelestialWyrm on 01/21/2016, 07:49 PM - view
I'm with you here, I'll be working as I'm sure a lot of other people will be, that or school. Sometimes I wish they'd do these events later in the evening, but I realize that would mean someone has to stay at the office late.


The plan is, once the Community Team is at full staff, to have a LOT more events, and at different time zones. Right now, we have to depend on the kindness of our GMs to help us out during their work hours. :)
Hey all, sorry for my delayed response in this thread. A few updates:

- NPC summoning scrolls will be added back to the Fed Bill Store next Tuesday, along with the single Fashion Coupon
- In addition, the costume versions of the Sterling and 24-K armors will be added

I'll try to find some other fun cosmetic items to add to this shop over the coming weeks and months (keeping some of the suggestions in this thread in mind).

As for the Brawler/Gunner fashions, we have some Gunner fashions hitting the fashion coupon shop next week and I'm sorting through some other Brawler fashions (that we're missing) to add to this shop. It's going to take me a bit of time to sort them out though and, to be honest, I have some other issues of a higher priority that I'm focusing on at the moment. I hope you understand.
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Yes, send that log in through support: http://support.enmasse.com/tera/tickets/submit[/quote]

Yes, this, please.
Ashern on 01/21/2016, 05:10 PM - view
Yey! (Also, shouldn't this also be placed in News and Announcements for those who may miss it in General Discussion?)


What a great idea!
Chiuy on 01/21/2016, 05:14 PM - view
EME will always be in PST since they are on the West Coast.
Also, is there any benefit of doing BAM & Bosses or is it just for fun for 30 minutes?


It's just for fun!
Greetings all!

I've created a new thread to announce the event. You can see it right over here:

Friday 1/22 BAMs & Bosses!
Greetings all!

The Community Team will be hosting a BAMs & Bosses event on Friday, Jan 22 starting at 3:00 p.m. We took a bunch of your requests for the BAMs you'd like to see, and sent a list to Production. We also put up a Straw Poll earlier today, to see which server kicks off the event on our Twitch stream. Ascension Valley beat out Mount Tyrannas, so you'll find the GMs and I there first!

Here's the BAMs & Bosses Schedule:

3:00pm – 3:30pm: AV
3:30pm – 4:00pm: MT and TR
4:00pm – 4:30pm: VoT and CH
4:30pm – 5:00pm: HW and LoT

We'll be sending out alerts on the servers so you know where to go.




Double dungeon drops are back!

Starting Friday, January 22 at 10 a.m. PST, and continuing until Monday, January 25 at 10 a.m. PST, you’ll get double the treasure from the following dungeons:
- Forsaken Island
- Kalivan's Dreadnaught (Hard)
- Sky Cruiser Endeavor (Hard)
- Bathysmal Rise (Hard)
- Timescape (Hard)
- Sinestral Manor
- Golden Labyrinth
- Cultist’s Refuge
- Vault of Allies

The double-drop event won’t be around for long...so find yourself a group, get into those dungeons, and grab all the loot you can!
We've sent the list to Production and Harmonia is working to get the final list together with them. We're putting together the scheduled today, and we'll let you know when they will appear on each server.

For the Livestream at 3pm, which server should we show on the stream? Hit up this quick poll!
Jerichow on 01/21/2016, 11:47 AM - view
These people have jobs, and if I saw right, Denommenator was up posting at something like 9PM or later the other night, so some of them are putting in some serious overtime right now trying to get things done.


This is correct. He was on a late night (for us) call with BHS. He's working on numerous things right now, to get answers to not only this thread, but other requests/concerns.

Once he's investigated them all and can write them up, he'll have responses, or will give them to us to share with you. It does take time, because he has to loop in Ops/Platform/QA/Support/Community and everyone else.

Thanks for everyone's patience & understanding.
Hello all,

The feedback on the thread (and others) was given to Production. Denommenator will have more information today.
Thanks for sharing the vid. The costume we put up was the only brawler "fashion" in our current build, unfortunately. I'm looking into the rest (those showcased in the video).
Brawler saw a 20% decrease in overall PvP damage in the Korean version.

We are exploring getting these class changes into our version sooner than later and I hope to have an update to share with the community shortly.
Yes, LoliDolly is correct. You need to contact Support. They will be the only people who can assist with a Billing issue.
Jerichow on 01/20/2016, 09:54 AM - view


I hope whoever it is you talk to about this is willing to listen, because a lot of us would rather not have to wear sunglasses in order to keep posting on the site.


Oh, everyone's willing to listen. :) It's just that I don't know the technical aspects and it is something I will be requesting from the creative team. Since this is new software, it just means they all have to dig into it to see what we can do. We're meeting today, so I'll be able to give them everyone's feedback and make all the requests I want.
Good morning everyone!

This issue was resolved and we've verified that server transfers are once again available. Please let us know if this or any other issue crops up today with server transfers.
I saw a flurry of email about the issue this morning; it looks like they are back on-line.
Our developers continue to investigate. We'll report back with any progress.
We're looking into this now, I see the same issue when trying to transfer my own character. For now, please stay tuned for updates!
Funny enough, I created a thread about it right here!
I will check into the feasibility of choosing a scheme. No promises, but I will bring it up in that meeting.
Moved to the Off-Topic forum.
Seikilos on 01/19/2016, 12:41 PM - view
Any news for the new forums??

I think that the #marchgate uproar stole the thunder from this matter.
And we need something to distract us.

The end of the month is coming. 12 more days. Do you have anything for us?
Any update? You getting closer to release them? Any ETA?

I am one of those that still remember the promise treeshark gave us more than 1 year ago.
#neverforget


I'm currently doing some basic set up for features. I'm meeting with Ops/Platform/Creative Services to work on the backend stuff and making it super pretty.

I'm doing things like setting up the updated rules, posting guidelines, moderator scheduling, naughty word filter, and determining which forums we will create. As example, we have WAY too many sub-forums which don't get used. I'd like to knock these down quite a bit, so everyone can be sure to post in the correct place.

As an aside, there will not be a downvote option. :)
We do not currently have an update on heartbeats from BHS. Once we have it, Denom will give you an update.

Regarding events, we've had requests for BAM events during our streams and via the Community mailbox. Those are much easier community team events for us to pull off with the help of Support.

The other events require much more work and planning to pull off. And just because we aren't announcing other events, doesn't mean we're not planning them. :)
MildLife on 01/19/2016, 07:33 AM - view
Welcome back from the long weekend EME,

I know you were looking into adding heartbeats to a drop table, can we have an update on this soon?


Thanks, it's good to be back!

Denom will have more information after a call with BHS. No real update as of yet. We'll let you know!
pltnmvenus on 01/19/2016, 10:49 AM - view
Any of the above-mentioned will do, though I wanted to mention two quick poinnts:

1) Whatever it is, if possible it would need to have its stats buffed up. Part of the fun of these kinds of things is to see a half dozen people just get nuked, but you have so many other people around that it keeps going. (And no, that's not just the healer in me that wants to have a job :-P )

2) When GMs used to spawn Sovereigns occasionally, afterwards, anyone who participated got a mail with a small loot box. Participating is fun and all, but having some kind of reward (even if it's a joke prize like a CCB, with a message "hope you used one") makes it much better.


Ooh, thanks for that feedback!
bzhen0915 on 01/19/2016, 10:42 AM - view
Nightmare versions of:
Darkan
Shandra Manaya
Meltida
Lokmar Sorgular

Please :D

Also wouldn't mind if you spawned all of them in the same area at the same time. >:D


That would be equal parts dreadful and amazing at the same time.
Howdy all!

We're looking at hosting a BAM Event across all servers this Friday. While we're in the planning stages, tell us what BAMs you'd like to see. We'll have more details on the event later this week.

What would you like to see?
Watts1234 on 01/17/2016, 02:24 PM - view
I agree completely, while events like the potion shop are nice I would love to see more little things like BAM spawning or have GMs be more active in game. Its a shame I missed it but i'm extremely happy to see this happened, thank you Cobalt.

If your going to do Manaya I wanna be there!


Manaya, you say?

I'm compiling a list. For Friday. :)
Denom posted this in the patch notes thread:

"It appears there was an error in deploying these changes this morning. We are preparing a server restart at 9 a.m. PST to resolve this"
Denom posted this in the patch notes thread:

"It appears there was an error in deploying these changes this morning. We are preparing a server restart at 9 a.m. PST to resolve this"
Denom posted this in the patch notes thread:

"It appears there was an error in deploying these changes this morning. We are preparing a server restart at 9 a.m. PST to resolve this"
Exselcior on 01/19/2016, 08:42 AM - view
Just a small note here; the brawler fashions seem to have missing item names.


They appear correctly for me. Are they missing names in your inventory or in the fashion coupon store?
It appears there was an error in deploying these changes this morning. We are preparing a server restart at 9 a.m. PST to resolve this.
You can find the patch notes for today's maintenance here: http://tera-forums.enmasse.com/forums/news-announcements/topics/01192016-Patch-Notes?page=8#post-1442420

They'll be posted to the site and the news feed as soon as the web team arrives this morning.
It appears there was an error in deploying these changes this morning. We are preparing a server restart at 9 a.m. PST to resolve this.
Torchide on 01/15/2016, 07:19 PM - view
Nightmare Jack
Nightmare Meldita
Nightmare Queen
Nightmare Krakatox

make it happen please.


So, you're saying you like Nightmares. :)

I'm building the list and will present it to Production on Tuesday.

Not Saturday, Friday. I'll follow up next week with more details, but you really should let me know your favorite BAMs. :)
Edited by: Danicia 1 minute ago
This week's review will be a bit shorter than usual, as this week has been all about the 2016 Producer Letters and the content covered (and not covered) in these two major pieces of communication.

What Happened to Stuff of the Week?
Last week we gave the old "Stuff of the Week" a new name to better reflect the content within the post. The older format of "Stuff of the Week" left us often telling the community "soon" for changes, updates, patches, and other vital information. In this format we were often promising changes before they were finalized or too long before they would be available to players which lead to disappointment and frustration. "Stuff of the Week" has slowly been changing in an effort to eliminate this negative experience and focus on collecting the most up-to-date and important information for the community.

We know that actions speak louder than words, so we've been working behind the scenes on a number of items to roll out over upcoming weekly maintenances to show our dedication to delivering on player feedback rather than simply expressing it with promises. However, we didn't tell the community about this shift, and this has led to an appearance of En Masse not listening to recent community concerns and created frustration of its own.

While we are working to improve our overall communication with the community, the format for the Week in Review may shift. Outside of "Week in Review", here's what to expect going forward:

- You'll be seeing more frequent communication from TERA production staff throughout the week in response to community concerns and feedback.
- Patch notes will more regularly accompany weekly maintenance so players are aware of bug fixes, changes, and known issues. Our goal is to have these posted by 4:00 p.m. PST on the day before maintenance, so generally Monday afternoon.
- TERA news posts will contain forum links, leading to the official discussion where you can ask questions or talk to the team directly about the content.

The information listed above will be collected into this post on Fridays. If you are here on the forums every day, or follow En Masse staff posts through the TERA dev tracker, you may find these weekly posts to be repetitious. The goal is to collect key information so it's easier to stay up-to-date if you don't have much time to read the forums. Tell us in the comments below what sort of other content and communication you would like to see!

2016 Producer Letters
- What to Expect in early 2016
- 2016 Producer Letter Follow-Up

What to Expect Next Week
Next week is a 4-day week for most of the team here at En Masse Entertainment in observance of Martin Luther King Jr. Day.

- Our support team will still be working, and their current response time is roughly 7 days.
- Maintenance will occur as regularly scheduled, from 7-9 a.m. PST on Tuesday. Patch notes are available here and will be posted formally on Tuesday.
- We're planning a fun community livestream for 3:00 p.m. PST on Friday, so stay tuned for details!

----------------

Previous weeks:

01/15/2016
12/18/2015
12/11/2015
12/04/2015
11/20/2015
11/06/2015
10/31/2015
Tsuzura on 01/15/2016, 06:48 PM - view
Hey by any chance was one of the "new" accessories the Ghost Knight Helmet because that would be sweet as hell i want one on my gunner.


It's pretty cool and we know lots of folks have been asking about it.
Phelline on 01/15/2016, 06:29 PM - view
If by match making you mean reduce the number of heals needed to make the bg pop that was implemented for a reason you guys...


We did not change the class requirements.
Hey all,

As Harmonia will explain in her "Week in Review" to be posted momentarily, we won't be in the office on Monday in observance of Martin Luther King Jr. Day.

That said, we have a patch ready to be rolled out during maintenance on Tuesday and since it's all ready to go, I thought I'd share the patch notes with you now:

Changes:
• Updated contents of Federation Bill store.
• Updated contents of Fashion Coupon store.
• Adjusted Fraywind Canyon and Corsairs’ Stronghold match-matching rules for faster queues.
• Increased channels in Northern Arun to 10.

Bug Fixes:
• Fixed contents of Khirian Sorcerer Glyph Box to remove the Past Glyph Shard.
• Fixed effect name for Blazing Cable Step.
• Adjusted the system message when matching without a tank or dps for clarity.

Short, but hopefully meaningful. Please keep in mind this is a draft of the notes and may be subject to change.

The fashion coupon store will get six new Brawler fashions (the leather jacket costume we used in promotional materials around the release of the Knockout update in various colors).

Following deploy of the hotfix we're deploying on January 26, we'll be adding a number of gunner fashions as well. They're in our build currently but unfortunately their duration is wrong and temporary versions just won't do.

The Federation Bill store received a total overhaul, I re-organized the existing items under new categories and added a bunch of new (really, old) accessories (they're new in the fed bill store though).
Edited by: Denommenator 1 minute ago
I approve of this thread and will be tracking it.
Ginjitsu on 01/15/2016, 03:14 PM - view
http://tera-forums.enmasse.com/forums/news-announcements/topics/2016-Producer-Letter-FollowUp?reply=1440331


Thanks for linking; I was just going to do the same myself. :)

It means all that and more.
FaunBait on 01/15/2016, 02:31 PM - view
Ill just add, the biggest fail was Danicia on the camera. Failing to find the action 99% of the time, following the wrong team, overall highlighting the empty landscape of CS.


That was a combined effort of movement. Denom and I traded off, because I was also coordinating OBS, and other software, plus maintaining chat between all the players. I quickly passed it over to Denom for the camera with Malrok guiding him.

Unfortunately, the two people who had the most CS knowledge were out sick today, which would have made for a more compelling watch and commentary. Big props on my side to Denom and Malrok for stepping at the last moment.

This is where the experience of the new incoming CM will be critical to successful streams of a competitive nature.
MasterofYou on 01/15/2016, 10:40 AM - view
So march still isn't set in stone? (Sorry if I am missing something from original, I have read it 3 times)


We're going to discuss the possibility of an interim build containing FIHM with Bluehole. While unlikely, we're going to try our best and fight for it!
Ownii on 01/15/2016, 09:28 AM - view
WoW i never liked Failforge but even those scrubs maked a good step

Greetings everyone!

After discussions, both internal as well as with the developer, based upon your provided feedback, we've decided to include the ‘Desolarus Heartbeat’ to a few fitting dungeons as a possible loot*.

We've been working on a few events for next week Tuesday - and a short-term solution to the provided issue (FIHM and DS coming in one patch) is to add this item to this event (and keep it thereafter until the patch).

We’ll be further looking into this, but as of now it is not sure if additional changes can be achieved. We hope that the provided solution will help you to achieve your VM6 gear as per your previously made plans, and wish you a great weekend as well as a lot of fun in the upcoming event!

Best regards,
Atmorph

* Please note: since this is an extraordinary addition of a current high-end item, we’ve adjusted the probability to be below the original FIHM drop chance. While we want to make it possible to get the Heartbeat without having to rely on Treasure boxes, it is not our intention to have everyone in VM6 gear by the end of the first week.


How about eme will make the same?


I'm happy to you shared this. We'll look into their solution and see if we can't implement something similar. There were some other good suggestions in this thread that might represent potential solutions as well.

Unfortunately, these won't make Tuesday's maintenance, so we'd see these changes implemented by the 26th at the earliest.
BlinkingSpark on 01/15/2016, 10:31 AM - view
While we truly appreciate the way which you guys are trying to fix the things with the Heartbeat drops and how are you adressing us to hear our opinions, and the little band-aid fix with VG quests in Arx umbra ("That's Aint Right"). There is any word about the class balance changes? because dont think a lot of us can still handling 2 months more of brawlers' rampages, pentakills, 1-2 hits kills and perma aerial lockdown with only pressing a button. until now there isnt any word from you about this issue. please give us an update about this.


The class balance changes are also rolled in the same build, so it will really depend if we can split it out or not.
This thread is amazing. Keep it up!
Sylviette on 01/15/2016, 08:15 AM - view
For long term solution for our communication issue, I suggest reopen "Stuff of the week" with its original purpose: to update and response to player's feedback on the very first post and not just what you're going to do on the next patch. For this position it's best if you can find a CM who is actually playing the game and got update from both in game as well as foreshadow from players who played other version of Tera (like Yosha/Espei/Shumire/...), but if you can't we just need someone who's good at skimming though topics collecting feedbacks. Even if she/he doesn't have a good answer regarding the issue listed, it's better to say "I don't know yet" rather than hide it away. Adding good explanation from players to 1st post would also reduce the amount of repetitive suggestions.


I'll take this one since it's about my team. ;)

You'll all be happy to hear that we're currently interviewing for the TERA CM position. It's a requirement that the candidates are experienced competitive gamers, with PvP/Streaming experience.

We want not just the Community Chats and Play with the Noob, that Harmonia and I have been producing, but really shows featuring PvP, dungeon runs, bring in experienced players to be featured in "Let's Plays". All kinds of things like that.

They will also be experienced with forums and social media, able to do the deep delves into the forums, reddit, and such, to bring the community's concerns to the Production Team.

This will allow me to support my team, to bring them new tools, new Community initiatives (such as Player Council, Player Guide Updates, in-person events such as PAX).

I'm currently working on the new TERA forums, along with other higher level projects. You folks deserve an amazing TERA CM and I am going to bring you one. :)

PS: I'm currently working on a big event for all servers next Friday. I'll see if I can talk about it later today once the team is here at the office. I'm sure they won't mind. :)
thedemonsargeant on 01/14/2016, 08:06 PM - view
idk, but i think he might have gone home for the night...just in case u guys were expecting, like an immediate response or something from him.


I'm AFK but still logged in and taking notes. So, if he's left the office to get some sleep, I know he'll be checking the thread and responding tomorrow. I won't promise tonight, because I hope he gets some relaxation in.
dragonmu12 on 01/14/2016, 07:41 PM - view
Denommenator Please,Delete That aint right,
and add more vanguard for party dailies..
you cant let it stay.. ppl farming with 13 [filtered]gg alts!!!.
please answer me.


This quest will ultimately be removed but I think we need to do something in the meantime.
Brown165 on 01/14/2016, 07:40 PM - view
Please dont tell me that FIHm will still be released at march
We are FINE with broken FIHM translation

We just need SOMETHING to do in the game


Unfortunately, we can't strip out just the dungeon from our current build and release it. I wish we could.
Zeratica on 01/14/2016, 07:38 PM - view
One thing, hopefully included into fixes in the future, is that the client optimization for NA Tera is eventually reworked in a way that will allow for smoother FPS on lower-end computer models. I myself have had the fortunate luck to play on JTera (on the same computer I play NA Tera on) when I was in Japan for half of a year. The time that I did get to spend on JTera was extremely pleasurable in terms of running smoother/better on my computer than the NA client does. I'm sure, as almost all the players in the Tera community feel, is that this is one major issue that has been plauging the game from the very beginning and are all having the hope and faith that this will definitely be addressed sometime in the near future.


It's strange that their client would perform better. Definitely something to investigate.
OverlordMastema on 01/14/2016, 07:36 PM - view
Assuming we don't get the dungeon earlier, are there any plans for hearts before then to help with gear progression? Having all the mats and having nothing to do for two months still is really going to hurt the community, even with this. Regardless of the reason, people will still get bored. At the very least having some way to get the hearts without endlessly opening chests would give some people motivation to keep playing.


In the absence of the dungeon I feel we'll need to address this somehow.
Rijeka on 01/14/2016, 07:33 PM - view
MURICA!



But no seriously. I read all this and I'm sorry if I sound like an a hole here but I all I got was "I'm Sorry" (Lol just writing this so you can f off) and picking a scapegoat to point a finger at. But I appreciate you taking your time to communicate with us.


This is exactly how we didn't want to come off with the response. We want to foster an ongoing communication, not "here's a quick response/I'm sorry now get out of our face".
Post is up now!
Post is up now!
Edited by: Harmonia 1 minute ago
TERA Community,

Wow, what a day! We really screwed up with yesterday’s producer letter. While we anticipated a negative reaction around Forsaken Isle (Hard Mode)’s release date, the backlash we’ve seen on the forums last night and today has been overwhelming. The letter failed to provide any context around the reasons for the delay of this build and that was a communication failure on our part. Worse than that, it failed to approach this sensitive issue in an appropriate tone and gave the impression that we are disconnected with the current community sentiment.

Going forward, this is something we really need to improve. This includes keeping the community more directly in the loop regarding what we’re working and when content is coming. It also means being less vague and generic, as we were in yesterday’s letter. I feel if we can do this better, at the very least you can gain a better understanding of how and why things are happening.

A lot of issues were raised in the fallout of yesterday’s letter, and while we’re going to strive to do better overall, it’s important to know that we are not going to solve all game and communication issues in one day. Instead, we are committed to improving this in a meaningful way over time. This is our goal going forward. With that said, I’d like to provide you some insight into our build publishing process and the reasons surrounding the delay of this specific dungeon and build.

Builds are structured by Bluehole and delivered to EME, at which point EME prepares the build for release. This includes localization, testing, verification of content and features, patch notes, and any promotion we prepare surrounding an update. As it pertains to the build containing FIHM, we anticipated a January release initially given our expectations around the build's contents and the release of the dungeon in other territories. Unfortunately, this is not how this build panned out.

In order to minimize the number of builds they’d need to prepare and to facilitate our internal development of the new in-game store, Bluehole delivered us a build containing the content from several different game versions (FIHM, Dreadspire 2, and the Island of Dawn max-level hunting zone). We raised concerns to Bluehole regarding this build, knowing the issues the community would have with its impact on gear progression and the delays it would cause. Unfortunately, Bluehole is currently undergoing an internal re-organization and was not able to support creation of an additional interim build. While it sucks that Bluehole’s re-org impacted our build schedule, the goal of the re-org is for teams to work more closely on their end which should ultimately benefit TERA’s overall global service.

So, that’s what happened and we should have been more forthcoming about the situation around the build, no matter how grim it was. Here’s what we’re going to do now. Given the community’s passionate response, we’re going to bring this up with Bluehole again. We have no shortage of ammunition. The community’s impassioned response illustrates why this build schedule is not a good idea. While timing is super tight and any change to the schedule is unlikely, we’re going to restart the conversation anyways. At the very least, it will help us to avoid a similar situation happening in the future. I will provide any updates in regard to this build as we receive them.

Yesterday’s producer letter also alluded to some fixes/changes we’ll be deploying over the next few weeks in response to some long-standing community issues. Our inability to address many of these issues has rightfully caused many forum-goers to lose faith that we will actually ever do anything about them and view our responses that we’re “looking into them” as empty promises. It was for this reason that I avoided the word “soon” in the letter. No more “soon”, only action. In the context of a producer letter though, and given the current community sentiment, I now realize that glossing over our plans to address these issues was a mistake. With that said, here are the immediate issues we’re hoping to tackle in the next few 2-3 weeks:

- Fashion Coupon and Federation Bill Store updates (targeting release on January 19)
- Channel increase in Northern Arun (a temporary solution for farming the “That Aint’ Right” quest, but ultimately a band-aid on a larger issue surrounding drops) (to be deployed on January 19)
- Etching materials drop rates (tentatively targeting January 26)
- We also received a hotfix in-house today that fixes a number of minor bugs that we are targeting for deploy on January 19 or 26

Beyond the above issues, I hope to chisel away at several other long-standing issues in the near future, including improving dungeon drops, awakening success rates, re-instituting Battleground power hours, and so on. Really, addressing these issues and responding to player feedback is an ongoing process that the TERA team here at EME needs to get better at. We have identified this shortcoming (the community has made it very clear) and we will resolve to do better in this regard in 2016.

Again, our goal going forward is to be more communicative overall and provide you greater transparency about what’s going on behind the scenes and the efforts we’re making to advocate for and address the community’s concerns. Part of that visibility will mean you’ll hear things that you’re not happy about or may not agree with, but hopefully you’ll at least know the reasoning behind it. It’s this reasoning that we failed to communicate yesterday. Improving our relationship with the community will take time. But through frequent and open communication, I feel we can get there. These are just words though, our resulting actions will be more important.

Thanks,
-- Matthew “Denommenator” Denomme
Senior Producer, En Masse Entertainment
Locking this thread now and re-directing to the post containing my response:

http://tera-forums.enmasse.com/forums/news-announcements/topics/2016-Producer-Letter-FollowUp
TERA Community,

Wow, what a day! We really screwed up with yesterday’s producer letter. While we anticipated a negative reaction around Forsaken Isle (Hard Mode)’s release date, the backlash we’ve seen on the forums last night and today has been overwhelming. The letter failed to provide any context around the reasons for the delay of this build and that was a communication failure on our part. Worse than that, it failed to approach this sensitive issue in an appropriate tone and gave the impression that we are disconnected with the current community sentiment.

Going forward, this is something we really need to improve. This includes keeping the community more directly in the loop regarding what we’re working and when content is coming. It also means being less vague and generic, as we were in yesterday’s letter. I feel if we can do this better, at the very least you can gain a better understanding of how and why things are happening.

A lot of issues were raised in the fallout of yesterday’s letter, and while we’re going to strive to do better overall, it’s important to know that we are not going to solve all game and communication issues in one day. Instead, we are committed to improving this in a meaningful way over time. This is our goal going forward. With that said, I’d like to provide you some insight into our build publishing process and the reasons surrounding the delay of this specific dungeon and build.

Builds are structured by Bluehole and delivered to EME, at which point EME prepares the build for release. This includes localization, testing, verification of content and features, patch notes, and any promotion we prepare surrounding an update. As it pertains to the build containing FIHM, we anticipated a January release initially given our expectations around the build's contents and the release of the dungeon in other territories. Unfortunately, this is not how this build panned out.

In order to minimize the number of builds they’d need to prepare and to facilitate our internal development of the new in-game store, Bluehole delivered us a build containing the content from several different game versions (FIHM, Dreadspire 2, and the Island of Dawn max-level hunting zone). We raised concerns to Bluehole regarding this build, knowing the issues the community would have with its impact on gear progression and the delays it would cause. Unfortunately, Bluehole is currently undergoing an internal re-organization and was not able to support creation of an additional interim build. While it sucks that Bluehole’s re-org impacted our build schedule, the goal of the re-org is for teams to work more closely on their end which should ultimately benefit TERA’s overall global service.

So, that’s what happened and we should have been more forthcoming about the situation around the build, no matter how grim it was. Here’s what we’re going to do now. Given the community’s passionate response, we’re going to bring this up with Bluehole again. We have no shortage of ammunition. The community’s impassioned response illustrates why this build schedule is not a good idea. While timing is super tight and any change to the schedule is unlikely, we’re going to restart the conversation anyways. At the very least, it will help us to avoid a similar situation happening in the future. I will provide any updates in regard to this build as we receive them.

Yesterday’s producer letter also alluded to some fixes/changes we’ll be deploying over the next few weeks in response to some long-standing community issues. Our inability to address many of these issues has rightfully caused many forum-goers to lose faith that we will actually ever do anything about them and view our responses that we’re “looking into them” as empty promises. It was for this reason that I avoided the word “soon” in the letter. No more “soon”, only action. In the context of a producer letter though, and given the current community sentiment, I now realize that glossing over our plans to address these issues was a mistake. With that said, here are the immediate issues we’re hoping to tackle in the next few 2-3 weeks:

- Fashion Coupon and Federation Bill Store updates (targeting release on January 19)
- Channel increase in Northern Arun (a temporary solution for farming the “That Aint’ Right” quest, but ultimately a band-aid on a larger issue surrounding drops) (to be deployed on January 19)
- Etching materials drop rates (tentatively targeting January 26)
- We also received a hotfix in-house today that fixes a number of minor bugs that we are targeting for deploy on January 19 or 26

Beyond the above issues, I hope to chisel away at several other long-standing issues in the near future, including improving dungeon drops, awakening success rates, re-instituting Battleground power hours, and so on. Really, addressing these issues and responding to player feedback is an ongoing process that the TERA team here at EME needs to get better at. We have identified this shortcoming (the community has made it very clear) and we will resolve to do better in this regard in 2016.

Again, our goal going forward is to be more communicative overall and provide you greater transparency about what’s going on behind the scenes and the efforts we’re making to advocate for and address the community’s concerns. Part of that visibility will mean you’ll hear things that you’re not happy about or may not agree with, but hopefully you’ll at least know the reasoning behind it. It’s this reasoning that we failed to communicate yesterday. Improving our relationship with the community will take time. But through frequent and open communication, I feel we can get there. These are just words though, our resulting actions will be more important.

Thanks,
-- Matthew “Denommenator” Denomme
Senior Producer, En Masse Entertainment
Edited by: Denommenator 2 minutes ago
Heya folks, the wait is almost over. This has been circulating for internal reviews and is nearly ready.
I posted this in News and Announcements but I'll copy it here:

I'm still preparing an appropriate response to all this. Trust me when I say we're not taking this response lightly. I apologize for the delay but know there is a response coming.

It will be posted before I leave today, no matter how long that takes.
Vysse on 01/14/2016, 06:20 PM - view
Any idea of an ETA on that? I know you're probably busy with A LOT atm but an ETA would be nice.


We're doing an internal review but I'm going to post it before I leave today...so as long as I'm in the office. Hopefully within 1-2 hours.
I'm still preparing an appropriate response to all this. Trust me when I say we're not taking this response lightly. I apologize for the delay, however. Know there is a response coming.
LoliDolly on 01/14/2016, 02:48 PM - view
I think you missed the point of what harmonia said and now this will be another deleted/locked thread


Correct. This thread will now be locked with the others, as -once again- discussing moderation is not permitted on the forums.

If you have specific complaints about moderation action, please email the community team directly at community@enmasse.com.
Hey all, once again we are not deleting comments nor are we trying to sweep player dissatisfaction or criticism under the rug. Certain spam posts that violate forum rules may be removed, but comments and discussion are not being deleted unless they are in violation of the forum rules.

The goal here is to focus feedback on the Producer Letter to one place -- the Producer Letter post itself, and to consolidate threads on the same topic (example: What are YOUR issues with TERA and Updates & Fixes Wish List were consolidated as they are both threads discussing current top wishes from the community) into one larger discussion.

As with the other threads made *solely* to discus moderator action (the locking of threads and redirection of discussion to their respective existing threads), this thread will also be locked.

Continually making threads that are known to be in violation of the forum rules (such as this one discussing moderator actions) will result in temporary forum suspensions.

TL:DR: Follow the forum rules and your posts will not be moderated.
Again, this thread is being locked as discussion about moderation is not allowed on the forums and that is this post's sole purpose.

There are several consolidated, open discussion threads here in the General Discussion section of the forums and the Producer Letter thread is also open for discussion here: What's What in 2016
Hi Jenieve,

Posts about moderation are not allowed on the forums, so I will lock this thread as that is its sole purpose. Please participate in the active discussions in their appropriate threads.

Some threads which are duplicates may be locked to direct all discussion on a topic to one place, but as long as feedback/posts do not violate the forum rules they will not be deleted.
Azoul on 01/14/2016, 12:06 PM - view
I apologize if I come off as arrogant, but I get the feeling your team did not fully grasp just how angry and fed up players are, or just how negatively this was going to be seen. We might legitimately see enough salt on these forums to put the dead sea to shame if it's another aloof and deluded letter to the player-base.


You aren't coming across as arrogant at all. The Community Team completely understands the impact of the Producer Letter and everyone's feelings about it. We are confidant that the upcoming letter from Denomme will address this, too.
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