The votes have all been counted and we just couldn't pick five pumpkins to win, so we are happy to say that we added an “honorable mentions” category. Each of the five winning pumpkins earns their carvers a Halloween mask pack containing three special Halloween-themed masks, as well as one special bat wings accessory. The honorable mentions will also receive a bat wings accessory!
We also have a special note from our Creative Services Director, DR. Lemazing on the winning pumpkins!
Each of the five winners below will receive a Halloween mask pack, including:
• a monster mask accessory (permanent, hair slot)
• a Mr. Cleaver accessory (permanent, hair slot)
• a Mask 51 (permanent, hair slot)
• a bat wings accessory (permanent, back slot)
Skooma - Tempest Reach
The Ailuri Giant Killer mummy combo is so fun and electric. Nice use of props, and carving is to spec. We especially liked the bird on top and its expression. Well played…well played.
Airaya from Celestial Hills
Great skill was needed to achieve this carving. The expression is haunting. It does not…stop…staring…
Gweniva from Tempest Reach
Nice use of negative space to illustrate a high elf. He looks slightly sad, almost as if there is a single tear rolling down his face to go along with his vacant glance.
Zayalruna from Tempest Reach
’Angry kumas! Must destroy!’ That third eye is popping with fury. Great use of fine line and working with the light to create and capture the essence of what it means to be a monster lost in the dreams of TERA. Craftsmanship is top shelf.
Shammz from Valley of Titans
Ah, the smirking many-eyed monster, Thang Spawn. Nice use of context in the background, for those that are not in the know. The expression and carving are easy to see from a distance, which is a huge plus. So good!
Each of the honorable mentions below will receive a bat wings accessory (permanent, back slot).
Broggana from Tempest Reach
Ima.Boy from Ascension Valley
Mihnty from Tempest Reach
Mythikah from Mount Tyrannas
Falline from Lake of Tears
Thank you all for your amazing submissions! It’s always great to see the talent and creativity shown by our awesome community!
I think you guys are making this more complicated.
Instead of giving out tokens, alkahests, making a specific npc to trade those tokens, so on, just give everyone enough Killing Spree and Bellicarium credits so they can buy the jewlery and the BR gear +12 from the current NPCs.
I see your point. Honestly if everyone has *everything* they need just from Belli and KS then we can do this as well.
We'll have an NPC store set up VERY much like Major Milestone. This NPC store will have all the gear, accessories, items you'll need to gear up. Everyone will get the same allotment of tokens to purchase from this store. So in that sense, it will be equalized, BUT you will still need to setup your own gear.
The original post had a few highlights of what the store will contain, but here are more specific things. Before that, let me say that:
- Enchanting to +9 will be 100% each step.
- No MES will be available. Masterworking rate will not be changed anyway.
- No dungeons will be available.
Alright, now let's talk gear.
Weapons and Armor: Conjunct. With how it will be set up, everyone will be able to get Conjunct +9.
Accessories: Wind Whisper, Chain of Deceit, Conquer Rings. What else?
Crystals/Zyrks: Relentless, grieving, resolute, fleetfood, and warding crux. Grieving and indomitable zyrk. What else?
Items: Extensive Alkahests, T14 Fodder, Spellbinds, and Semi-Enigmatic Scrolls
We're not aware of a widespread server-related issues and I was able to log into each server just now and it seemed to work properly for me. I think the best recommendation I can give is for you to contact our Support Team for technical troubleshooting.
(This is everyone's reminder that it is the Official TERA Forums and advertisements on non-TERA/En Masse products or non-constructive posts aimed for dramatic effect are against the forum rules. If you care about TERA, please give us constructive feedback on how we can better the game. Otherwise, move on to another thread please. Thanks.
@OP, I think you had good intentions to express your feedback, but stay away from making personal attacks on people That is a no-no on the forums. As for the game-related ideas, please feel free to use the Suggestions section of the forums. Thanks.)
Listen, we’ve been meaning to talk to you for a while now. It’s about your back. We know you never look at it, but while you’ve been leading charges in PvP and rushing forward to lay some smackdown on the next BAM, the rest of us have noticed how...plain your back is.
Don’t worry—there’s a solution! From Friday, October 25 at 11 a.m. PDT to Monday, October 28 at 11 a.m. PDT, the hottest back-slot items are 33 percent off in Valkyon Outfitters and Valkyon Outfitters Online.
I just logged into the game to check and it seemed normal. We also haven't heard of this issue happening, so I think the best way is for you to contact our Support Team for technical help. We'll do our best to get back to you as soon as we can.
Here's the full list of items you get from elite status:
One flaming halo (lasts 30 days)
One village atlas (lasts 30 days)
Ten strongbox keys
Three Spellbind Boxes
Thirty Traveler's Insurance scrolls (makes one of each NPC summon scroll)
Increased maximum simultaneous listings on the Broker (50)
Lower taxes for listing and selling items on the broker
Elite mount (changes periodically)
Double your daily quest limit
Store discount on selected items throughout the En Masse store
1 day village atlas, refreshed daily
Gift Box, refreshed daily
One hour boosts for each XP, gold and reputation, refreshed daily
Are you ready to throw-down in TERA? Gather your team of 15 PvP-minded players together and prepare for the second annual Canyon Clash battleground tournament. Canyon Clash 2 will take place on Saturday, November 16 and Sunday, November 17.
This 16-team tournament will feature a Swiss style tournament, with a group stage that leads into a single elimination tournament. More details on the exact rules are available in our forum post.
The first place team will split 100,000 EMP while the second place team will split 20,000 EMP. But that’s not all! All teams that make it to the single elimination tournament (the top eight) will receive a duck mount, and all teams accepted to the tournament will receive an awesome mustache cosmetic item!
For more detailed information, including the registration instructions, please visit our official forum post. The final date to submit your team is Wednesday, November 6, so start planning your team and strategies now!
Here's how we'll be taking teams for Canyon Clash 2. To put it simply, it will be [b]first come, first serve[b]. BUT there is one exception: We will always prioritize spots so that each server can represent.
FOR EXAMPLE: If 8 teams from TR and 8 teams from MT get submitted, but we also get 2 from CH, 3 from LT, 4 from AV, and 5 from VT, it will be broken down as:
- The first 6 teams submitted from TR
- The first 6 teams submitted from MT.
- The first team submitted from CH.
- The first team submitted from LT,
- The first team submitted from AV.
- The first team submitted from VT.
After the first 16 teams have been submitted, we will take 4 more teams as backup. These 4 teams will be prioritized by the same rules as much as possible. Thus if a team from VT drops, we will search for a backup that is from VT first. If none exists we will just take whoever was submitted first.
We will announce when all team submissions are locked.
Currently some users are experiencing delivery delay to their Item Claim after purchasing an item from our in-game (Valkyon Outfitters) or web store (Valkyon Outfitters Online).
We are working to fix this issue and will update you in this thread as we get more information. There is no action required on your part, as the delayed items will be delivered to you automatically. Thank you for your patience.
Are you ready to throw-down in TERA?? Gather your team of 15 PvP-minded players together and prepare for the second annual Canyon Clash battleground tournament. Canyon Clash 2 will take place on Saturday, November 16 and Sunday, November 17.
Canyon Clash 2 is a 16-team tournament featuring a modified Swiss-style format.
There will be four rounds before moving into a single elimination bracket featuring the top 8 teams to make it out of the group stage. After the first round, teams will play other teams with the same record as them.
For a detailed explanation, please check out StarCityGames explanation of a modified swiss.
The single-elimination bracket will showcase a best-of-one for the first round, but the semifinal and grand final round will be best of three.
We will be releasing more details, including a full webpage featuring the group stages and bracket, at a later date.
Location and Equipment
Canyon Clash 2 will take place on its own event server, which will contain a copy of your submitted character by race, name, level, and class only.
• The server will host a merchant that will provide one line of gear, as well as accessories, alkahests, fodder, and spellbinds.
• Each participant will be mailed in parcel an ample amount of tokens to trade in for all the items they need.
• Each participant is responsible for enchanting their own equipment up, as well as figuring out what stats they want. (Don’t worry, we’ll take care of the enchanting RNG.)
• Valkyon Outfitters will not be available on this server, and masterworking will not be available.
Right now we are leaning towards the conjunct line of gear, but your input is appreciated. We will list here on the forums every single item to be made available to you well before the tournament starts. If you would like to request a particular accessory, please say so.
The first place team will split 100,000 EMP while the second place team will split 20,000 EMP. But that’s not all! All teams that make it to the single elimination tournament (the top eight) will receive a duck mount, and all teams accepted to the tournament will receive an awesome mustache cosmetic item! For a breakdown of the prizes, check below:
First-Place Team: Each member of the team will receive 5,000 EMP, a special in-game title, a duck mount, and the mustache cosmetic item.
Second-PlaceTeam: Each member of the team will receive 1,000 EMP, a duck mount, and the mustache cosmetic item.
Third Place through Eighth Place Teams: Each member of these teams will receive a duck mount and the mustache cosmetic item.
Ninth Place through Sixteenth Place Teams: Each member of these teams will receive the mustache cosmetic item for participating.
• Desperate Resolve (Losers) buff is turned off.
• Teams must consist of 15–20 members.Only 15 members may play in a match. The other 5 are bench players and can only be rotated in and out between matches. All members submitted as your team will receive rewards.
• There are no restrictions on class choices for your team members.
• Team members must be level 60.
• One team per member.
• All members of a team must be from the same server.
How to Register for the Tournament
Gather your team of 15–20 team members and decide on a team captain. That captain will be the central point of communication between your team, and the tournament organizers at En Masse.
Once you have decided on your team, please send an e-mail to Tournaments@enmasse.com with the title “Canyon Clash Team Application”. In the contents of your e-mail, include the following information:
• Your team’s name.
• A 100x100 pixel icon representing your teams logo.
• The team’s captain, including a contact e-mail for the team captain.
• The members of your team, including the character name and class. Please inform your teammates not to name-change after submitting this list.
No problem! I know this has been causing frustration for players for some time, so we'll continue to poke the problem and see if we can't figure out why some of the spawn points don't seem to be spawning as they should.
You see, I will keep kicking scrubs like you, and getting kicked does make you lose rating after the match starts anyways which is what i do, I like kicking you in round 2.
Also, most people kick, so thats most people who do 3s.
If they really ban, then they'll ban half the server.
Good luck with that.
Do you also believe in the tooth fairy? Santa? humm
Also leaving my reply to your edited post in the thread.
To clarify, we do take action against unintentional feature abusers and griefers, as Araya mentioned in-game. We want our community to be helpful and welcoming and we do not condone such behavior. If you do this and get reported, there will be consequences.
Please keep your post civil and respectful. I also encourage you to become a constructive member of the community so that TERA can be the best game it can be with the most helpful and skilled players.
I'm hoping that EME realizes that regional difference in connection speed does severely affect how this event is played out and how it affects our enjoyment of the event. Simply because KTera developers are seeing their players able to achieve 5k points with their current iteration, does not mean we'll have the same chance, simply because our internet connection is so much worse than what they possess. Your testing also won't mean much if you haven't implemented a way to reroute your connection to introduce artificial connection delay - which I hope you have done, but based on what has been observed from the previous patches, I do not believe you have such a system implemented.
Good read :). In case you missed our other comments about this topic we are working on the cannons. We received a hotfix for the event to make it more achievable, but something is wrong with the hotfix so we can't implement it. We reached out to BHS again about this and expect a new hotfix.
We have a handy FAQ page for reset time reference. :)
There are quite a lot of folks playing at midnight and in the middle of doing quests/instances, so it wasn't as good of a reset time as it was thought to be at first. Also there were times when both of the reset times updated together it caused a bit of lag, so we try to avoid that as well.
In order for the transporter to respawn, both NPC guards (Kalash Sentinels) must be killed. After this, the transporter will re-spawn after a short delay. If the NPCs have gotten stuck somewhere and haven't been killed, it's possible that the transporter could get stuck in this state, but any time you do see the NPCs be sure to kill them to trigger the transporter spawning.
This issue has been reported to the developer and is being investigated.
You’ve just hit level 60, and the words “You’ve Achieved <To the Max!>” have flashed across your screen. Welcome to max level—but don’t think for one minute that you’ve run out of things to do!
TERAToday.com’s guide to achieving level 60 covers everything about the endgame, from instances and dungeons to the loot and gear sets you should look for—as well as a rundown of all of the activities that open up for new max-level characters.
We're adjusting the Halloween candy required to get certain items and extending the event duration. From the patch notes for tomorrow:
Event is extended until November 14.
Prices have been adjusted for Halloween candy redemptions.
- The candy cost of Riding Skill: BoneShaker has been lowered to 450.
- The candy cost of Care and Use of Your Pet: Boo has been lowered to 250.
Also we're working with BHS to improve the cannon firing blank shots. We'll test it when we get the fix sometime this week.
- Event is extended until November 14.
- Prices have been adjusted for Halloween candy redemptions.
---The candy cost of Riding Skill: BoneShaker has been lowered to 450.
--- The candy cost of Care and Use of Your Pet: Boo has been lowered to 250.
We’re throwing a costume party, and you’re invited! The entire community is invited to gather in Pora Elinu to celebrate Halloween in style. Come attired for the occasion and show off your best costume creations. Each of the costume contest finalists will get a chance to showcase their costumes in front of everyone, and the winners will be announced live!
Time and Date: 5–7 p.m. PDT on Wednesday, October 30
Location: The big tree in Pora Elinu
Halloween Costume Contest
Submit your entry screenshot by October 27 for a chance to win a permanent Boneshaker mount for your character! Nine finalists will be selected from each server and the winners will be announced at the event in-game. There are three categories for the contest:
Each finalist (9 per server) will receive an apothecary dye pack (a stack of 3 dyes).
Each winner (3 per server) will receive the Boneshaker, TERA's spookiest mount!
1. Take a screenshot of your character wearing your best Halloween costume.
3. Email the entry to firstname.lastname@example.org by 11:59 p.m. PDT on Sunday, October 27.
3. You must include the following information:
• Character name
• Server name
• Costume category
• Whether you will be attending the Halloween party on October 30 (Note: Attendance will not increase or decrease your chance of winning.)
The finalists and winners will be selected by En Masse staff members, including our Creative Services department. Read our official contest rules.
• Limit one (1) entry per person.
• Though entries may portray more than one character, only one prize will be awarded per entry.
• Images in .JPG or .PNG under 1MB.
Do not modify or enhance the screenshot with any editing software. You may modify the image only to meet the file size requirement.
(@plasmacutter, If you have questions on moderation, PM me please as discussing moderation action is against the forum rules. To clarify your misunderstanding, we do NOT support any type of intentional misuse of words regarding gender or life choices as stated in the forum rules. Please see 1.A. for more information.
Also anyone can still view the posts by clicking on the + button.
Now that's out of the way, let's keep the thread on topic.)
In the Friday stream, they talked about releasing some notices about how they were working on the Halloween event fix and some other events for the Halloween. Also there's that fraywind thing they talked about. are we getting those news today? i'm just curious.
FC changes will come with tomorrow's patch. The Halloween event changes will come after the patch. We still need to test and confirm those. More information will be announced once we have had that opportunity.
this is not new or anything but i want to know, why are the cannons in the Halloween event dont keep shooting blank shots? you couldnt copy the scripts from cs cannons and paste it in??? it's not that hard... I don't even know much coding and i can even do that
Changes are coming to the Halloween event this week. More information about the changes will be posted once we can test and confirm.
This tuesday's patch will decide if fraywind comes back to life or is buried for good.
Yes, we are making changes to FC during tomorrow's patch which should hopefully improve participation rate. Details will come a bit later. That doesn't mean these will be the last changes ever made to FC. We will see how it goes and then we can always look to change again.
Halloween is just too good to wait for the end of the month, so TERA is beginning the Halloween party early!
Starting Thursday, October 17, crew the cannons and protect the candy stash in the Eldritch Academy’s Festival Hall—a three-player instance where good aim and better teamwork make all the difference!
Want more? Drop by Balder’s Refuge during the Halloween event to help the Consos clan put a stop to the infamous Banquet of Blood. And drop by again and again to pick up fun daily quests for even more rewards!
Log in today to check it all out—and don’t forget, the Festival of the Sun and the Beach Party are still in full swing, too!
There were no cheats, I'm always super open whenever I'm being a big cheater face. I got more comfortable with the cannons closer to the end, and we actually killed the big guys. The first few groups I was just shooting everything that moved instead of focusing the big guys like I should have been :P
We are doing what we can to fix the problem, and will do our best to make it up to you guys. Like we said on the stream, BHS is aware and are going to hook us up with a fix. Stay positive my friend!
It seems like you're progressing nicely if you're already level 36! How do you like your berserker? What server are you on? Be sure to check out your server forums for guilds or new friends to play with. :D
So... question, if we join team TERA and plan on streaming, are we only able to stream Tera? I love Tera to pieces, I only question my ability to stream a single game for a full twenty-five hours, haha~ ;-;
Not a problem, the EME team will be playing lots of TERA, but you can switch it up.
You can be part of Team TERA and play other games, we are all gamers here :)
Shaddia on 10/17/2013, 11:34 PM
I would love to join this event but it seems I cannot stream because my computer is so slow atm. Is there anyone looking for a stream buddy? I would be glad to help in some way that I can. Send me a message if you're interested! :D
PS: So who is excited for a 25 hour marathon? XD
That's the spirit! I'll be going around to as many servers and doing as much as I can, so chances are I'll be playing with lots of different people :P
Slyfer3k on 10/18/2013, 01:04 AM
so yeah i signed up and now i know my comp cane handle streaming just gotta fine tune it to run thru twitch any tips would help and also a good stream program ??
OBS is an amazing FREE streaming tool that I highly recommend. There are lots of great guides out there on how to setup OBS and I'm going to try and make a short guide before the 25 hour stream for anyone looking to get into streaming. In the time being, check out the OBS estimator. It takes a rough hardware set and tells you what the recommended streaming settings should be!
Is there a way to just donate some to help the cause without having to commit to an event?
Absolutely, even if you can't tune in or stream yourself you can pledge at any time! Just pick a friend or favorite streamer and select the "Support Me!" option toward the bottom of their Extra Life page.
Question: regarding the charity fundraising, can I start now, adding a link etc to donate on my stream now? Or is it strictly starting on the 2nd?
You can start raising funds now through your Extra Life participant page! I know some other participants do have links up on their streams as well, but so far most are using the website to get the word out.
Here are some hints to the Harvest Festival Hall Dungeon:
Kiling the gourdo will slow down all monsters for a while.
Aim for the ghosts!
Killing a ghost will give you a random effect to all monsters in the dungeon:
- all monsters take 25% of their total hp in damage except the floating bones
- lower all monsters' defenese
- speed all monsters up
You always want to kill the big guys: the rider (300 points) and hallowbones (1500 points, big guy with the giant sword). They worth the most points.
We did notice there are some shots from the cannon do not work.
Quick question.... by that, you guys are meaning that you are looking for more streamers????
And those streamers needs to stream the whole 25 hours????
Great question! We'll be streaming ourselves for 25 hours during the event, and our team members will as well! Though the specific start times may vary (8 AM local time for each streamer), participating streams will run simultaneously.
The message for character deletion only talks about the character that you have selected on the character selection screen. If you have selected the character that you wish to delete, the deletion will only affect that 1 character, none of your other characters will be affected.
If you are trying to use a limited time dye on an dyeable item, the color cannot be overwritten until it is gone. You can use the permanent dye (apothecary dye) to change any dyed item's color anytime you wish.
En Masse Entertainment is proud to announce our participation in the Extra Life charity 25-hour livestream! Join us on November 2 at 8 a.m. PDT live on our official Twitch.TV channel for all of the charitable fun!
We can’t do this without your help! While the livestream does not start until November 2, our amazing community can participate right away! Here are four amazing ways you can help us reach our goal.
Last year, Extra Life raised more than two million dollars to save kids, and I think we can help raise even more this year—but we need your help! You can support us by visiting the official En Masse Entertainment Extra Life page and clicking “Support Me” to donate.
All money donated on our official Extra Life page will go towards the Seattle Children’s Hospital and is tax deductible.
Join Our Stream Team
We are looking for members of our community to join our team. By joining “Team TERA,” you are committing yourself to join us by streaming for 25 hours starting at 8 a.m. your time on Saturday, November 8. This also earns you a special place in Tonka’s heart forever. If you are planning to play another game for the charity, but want to be part of “Team TERA,” well that’s just fine too.
View and Participate in the Livestream
Just by playing TERA with us and watching the various livestreams, you will be helping us stay awake and put on a good show. We will be going around to all of our servers to have some fun, so join us on November 2 at 8 a.m. PDT live on our official Twitch.TV channel!
Donate to Our Team Members
If you want to donate to a hospital a little closer to home, or just want to support someone else, please check out our team members. Each member of our team has the ability to choose an individual hospital their donations go toward. Here are our team members and their selected hospital:
This week on our Twitch.TV channel, we will be playing through some of the new Halloween Content that will be live starting tomorrow. Join me on Friday at 3p.m. Pacific for all the games and Vampir killing. There may also be some halloween prizes given away in the chat during the stream, so stop by!
In v22 we had the change that the dropout debuff now applies if player leaves a battleground after matching is complete. It did not reference instance match, but the dropout debuff itself is the same for both. I'll have the patch notes updated to reflect the change correctly. Sorry for the confusion and good catch!
So are these trash now? I don't want to keep them in my inventory anymore if I can't store them somewhere.
Here's what Treeshark said about the receipts yesterday. We don't know that we'll do something in the future yet and if we do what we will do.
Treeshark on 10/14/2013, 10:56 AM
We *might* do something in the future to help players get rid of them. I wouldn't get rid of them for now, but you won't really be able to use them for anything in the future. If at a point there is a decision that they are just plain worthless, we will let you know. The better decision is to use them up now.
Very minor, but there are areas in which certain parts of the UI cannot be dragged to and for a while, I was having a great deal of difficulty with getting my extra skill bar to go vertically on the right side because of this. (1920 x 1080 resolution)
I just tried this at 1920x1080 in Windowed, Full Screen (Windowed), and Full Screen, and I could get both skill bars to go to the edges. Can you screenshot your error?
We do have some in-game filter for chat but that is on our side only. If you have any suggestions for words that need to be filtered, please feel free to PM me!
As you've mentioned, if you see any inappropriate chat, please make sure to report it so that we can review their chat and take appropriate action. It may not be instant, but we do review all reports and may apply longer moderation for repeat offenders.
(Also moving this thread to a Newcomers' Discussion section since this is Introductions)
If you're having trouble with this or any other quest in-game please submit a support ticket and a GM can assist you. Be sure to include the character and server name as well as the name of the quest causing you trouble!
The results are in! We have watched hours of amazing footage, and here are the winning entries to our dungeon walkthrough contest! Each of these winners will receive one (1) AMD Radeon 6870 video card, a TERA steampunk costume, and a steampunk hat!
We *might* do something in the future to help players get rid of them. I wouldn't get rid of them for now, but you won't really be able to use them for anything in the future. If at a point there is a decision that they are just plain worthless, we will let you know. The better decision is to use them up now.
Do you like carving a path to the top? Cutting into the competition and designing your own victory? (What about not-that-clever puns?)
TERA's annual pumpkin-carving contest is back, and we're excited to see what you can come up with this year!
The top five pumpkins will earn their carvers a Halloween Mask Pack containing 3 special Halloween-themed masks.
1. Carve a TERA-themed pumpkin.
2. Take a picture of the pumpkin. Do not use any image-enhancing software on your picture.
3. Submit a .JPG version of the picture to email@example.com by 11:59 p.m. PDT on Sunday, October 20, 2013.
a. With your e-mail, please include your character and server name.
b. Email subject line should include “Pumpkin Carving Contest.”
c. The photo should stay under 4MB in size.
d. Limit of one entry per person.[/ol]
4. Submissions will be judged by an elite team of En Masse employees.
5. This contest is for players in North America only, excluding North Dakota, Vermont, Connecticut, Maryland, and Quebec.
Here is your warning for discussing moderation action on the forums. If you have questions, contact our Support Team. For forum moderation questions, PM me. If you see inappropriate chat in game, report them. We don't discuss moderation or share the details with others to respect everyone's privacy.
No, this isn't North Korea. But let's not bring political stuff onto the forums. This is the Official TERA Forums and you need to follow the rules please.
It’s getting colder outside, but this weekend’s sale will really give you the shivers! From October 11 at 11 a.m. PDT to October 14, you can buy Icetouch weapon skins for 50 percent off.
But that’s not all! During this sale, for every ice box loot box you buy, we'll give you a second one free. That’s twice the chances to win glowing Icegrip weapon skins, so hurry to Valkyon Outfitters or Valkyon Outfitters Online!
(Hey guys, just to clarify, the Producer Interview isn't necessarily a feedback session but an opportunity to get your questions answered by Treeshark and Aliila. The questions are to be emailed to firstname.lastname@example.org. For game suggestions, we have a subforum for those: http://tera-forums.enmasse.com/forums/suggestions-on-tera)
Do you crash, or just get stuck on the loading screen?
Please contact the support team with the following details: character, server, the last thing you were doing in-game. My first recommendation is to run the repair tool in the TERA Launcher as that sometimes resolves this type of issue. However, if it does not the GM will be able to assist you!
My first suggestion is to review your host file and verify that you don't have any edits there (if you're trying to route the download to an out of date location, there won't be a manifest to download!).
If this is not the case, please contact our support team with your EME Diagnostic and launcher debug files. These will help the GM locate the cause of your trouble. If you can also send the text in your host file, that will be really helpful.
If you contact our support team with your EME Diagnostic file and your debugged launcher files, a GM can identify the issue that's blocking the game from launching for you.
My guess here is that you may have modified your host file back when you first played, as that would cause the error you're describing. The TERA Launcher needs to be able to access the updated files in order to patch and an outdated edit to your host file would block that.
Unfortunately I'm not equipped to help with your elite status, but our Support Team will answer your ticket as soon as they can. I believe the current average turnaround for the tickets are around 24 hours - 34 hours but this varies with the specific issue.
There is an issue with the latest chrome browser and our live chat system which causes delayed chat, and possibly disconnects. We are working on it, but recommend that you use Firefox or IE if you plan on chatting with customer support.
And Minea... what about for folks who actually logged in yesterday but not after the full 24 hours? Can we submit a ticket to obtain the ticket we "lost"? I had assumed that it would work as any other daily reset time, not this nonsense, and that it was merely a glitch that would be fixed later that all of us weren't receiving them.
Yes. We can verify that you logged in and then we can verify whether or not a receipt was sent to an account under your email address.
Sorry to hear your frustration and thanks for taking the time to share your feedback with us. We will also share your feedback with our team.
That said, let's not generalize groups of people as there are always challenges when working with other people. It could be a language barrier, play style difference, time difference, personality quirks, etc. But the reason we play a MMORPG and not a single player game is because we like playing with others (at least sometimes ^_^).
As someone who also utilized games to learn English I understand the difficulty of figuring out things and the intimidation of communicating in a language you're not familiar with as well. But more importantly, no matter what language we speak we are all a part of the NA TERA community and instead of trying to single others out, I'd much rather see a more inclusive and understanding atmosphere from our players.
(The link ShennyNerd included in the previous post is an excellent and helpful resource. :) )
We're clarifying more information about the Challenge Receipts.
• One receipt may be claimed per 24 hour period
• One receipt may be claimed per Master Account (registered e-mail)
• You must close the TERA Launcher fully, reopen it, and log in (if you've left the TERA Launcher running, please close it!)
We also have the updated information on our FAQ page.
I dont even know what this is, but I went to the link and I dont see an unredeemed codes section so Im going to assume I dont have a master account o.o
You have a master account, it's the one you're using to post on the forums. I don't think you have to worry. :)
Aliila's comment applies for people who have multiple game accounts under one master account, for example, a husband and wife having separate game accounts but both of their game accounts are under one master account.
If you see any inappropriate action in-game or on the forums, please report them. We do review all and take appropriate action. As Fatwa pointed out, we don't share what action has been done with the individual to respect everyone's privacy.
If you have questions on forum moderation, please PM me instead of asking fellow forumers as we don't discuss moderation on the forums. If you have questions on in-game moderation, please contact our Support Team. Thanks.
Challenge receipts are also limited to 1 per master account, so if you have multiple game accounts under the master account, there's a chance that the challenge receipts is in your unredeemed codes section in account management. You can access account management here: https://account.enmasse.com and look in the unredeemed codes. If you have items there, you can select which TERA account you want to send it to.
Yeah it is also happening to me here in America. I am noticing that when it happens to me it also happens for a lot of other people, like some of my guildies will disconnect at the same time, or if I am in a dungeon 2 or 3 of us will disconnect all at the same time. I don't want to do BG or Dungeons because I am scared of screwing over my party due to a a DC.
Can you have the people you know with this issue send in a help ticket so we can look into it? Thanks.
For those reporting that the receipt is not showing up -- success has been had by others through multiple restarts of the launcher. That being said, we will start looking into why its not occurring on one restart and why others are stating they did not receive it.
I've been told that receipts are refreshing at midnight pacific. The catch here is that you need to make sure you log completely out of the launcher and then back in. If you leave the launcher running or log in before midnight and then don't close out the receipts won't be delivered until you do so.
I'm not saying they aren't there. I'm saying they were part of this event and that there are no plans to put them in the game at this time. Again, that could change, but I haven't heard differently as of the time of this post.
- Fresh start is ok, so long as leveling is accelerated in some way...
- More HP isn't good because it means longer not harder...
- Increase the death penalty (lots of variance in opinions here)
- Harder BAMs are a must
knoxxer, honestly speaking, I don't think anyone will actually start from scratch. You know, the game structure itself making all the content from 1 to 58 pretty much meaningless. So there's not so many people who'll want to do it again like 9-th time just for increased difficulty; and new server need quite a lot of people, not just a bunch of enthusiasts.
It may work if seriously remake PVE to 'open-world' type (so I can go anywhere at it may have meaning regardless of my level). If not, "hardcore" server pretty much needs only some new "hardcore" endgame content, maybe some powerful world bosses, and that's a different thing than a whole new server.
Thanks Lointaine, that is good feedback, I think doing 1-58 again - even if more difficult - would be a deterrent as well.
Everyone talks a big game but if we went and made a more difficult server, would you guys really play on it? Opening up and maintaining a new server has a cost - both in development and ongoing maintenance. Would you guys be willing to start over on a new server? Would you stick around knowing your progression would be more difficult? What constitutes difficulty? BAM's only? Death penalties? Bosses? More damage? More HP for mobs?
After maintenance on Tuesday, October 15, the Major Milestone store is closing! To mark the occasion, we’ll sweeten the deal by adding a few new items to the store—including the highly-anticipated shape changers for chest and thighs!
Because shape changer: chest only works with the 2013 female swimsuits, all 2013 swimsuits are available from Valkyon Outfitters and Valkyon Outfitters Online for the duration of this promotion!
Challenge receipts haven’t been obtainable since May, but for this special occasion you can earn them as login rewards! Earn one challenge receipt each day you log in from October 8–15.
Major Milestone and the swimsuits vanish on Tuesday, October 15, so be sure to act fast!
On Friday, October 11, join En Masse producers Aliila and Treeshark as they answer your questions live on Twitch.tv! We'll fill you in on our plans for upcoming content, discuss current hot topics, and more. If there are specific topics you'd like us to touch on, please e-mail Community@enmasse.com with the title “Producer Interview Question.” We're looking for questions about anything ranging from TERA-specific to favorite bands.
We look forward to all of the great questions and will see you guys live at 3 p.m. PDT on Friday, October 11 on Twitch.tv!
We’re retiring the leotards and jumpsuits to the back of the storage closet—but before they’re gone, you can grab them for 75 percent off.
• Leotard 3-Pack (human female) (permanent)
• Leotard 3-Pack (high elf female) (permanent)
• Leotard 3-Pack (castanic female) (permanent)
• Leotard 3-Pack (elin) (permanent)
• Jumpsuit of Death (human male) (permanent)
• Jumpsuit of Death (high elf male) (permanent)
• Jumpsuit of Death (amani male) (permanent)
• Jumpsuit of Death (amani female) (permanent)
• Jumpsuit of Death (castanic male) (permanent)
• Jumpsuit of Death (popori) (permanent)
• Jumpsuit of Death (baraka) (permanent)
The Martial Arts box and Magic Box containing rare versions of the jumpsuits and leotards above are not 75 percent off, but they’ll be disappearing from our store along with the other outfits. Grab them from Valkyon Outfitters or Valkyon Outfitters Online while you can, or wave as they go by.
@krylanze and 4everbemine, The prizes will not be sent soulbound, so you will be able to select which character you bind the item to. If you have any specific requests on which account the prize should go to, let us know in your entry email and we'll try to be as accommodating as we can.
This week we will be running Corsair's Stronghold on Lake of Tears! As usual, we will be starting at 3pm Pacific time.
We will also be giving away some cool prizes to our viewers on Twitch. The prizes are given away at random to viewers who are signed into their Twitch.tv accounts, as well as following our channel. If you don't have a twitch.tv account, they are free :)
“Cheeks” inventory pet has been added as one of the items in the locked pocket pet strongbox.
Does this mean they weren't even available yesterday from pocket pet strongboxes even though they were in the mall? :( I used 100 keys yesterday before giving up and buying it outright. That really sucks. =( No more money left for EMP for keys.... if I wasn't already poor IRL I wouldn't care but ugggghhhh.
The email was correct, I was a bit late in creating a mirror forum post from our news post. :)
@LancelotDL, Yeah, that makes sense too! For me the most important part is for people to understand that you won't be able to share/access Cheeks & Totes' compartments from all of your characters on the server. :)
If you continue to have trouble, please send a screenshot of the error along with a support ticket and a GM can assist you with resolving the issue!
Customer support will be unavailable on Wednesday October 2nd due to unforseen events requiring us to temporarilly leave our building. Email support will resume at 8:00pm Pacific Time, with chat support resuming on Thursday October 3rd at Noon Pacific Time.
Cheeks is here and ready for his forever home! Our newest pocket popo is available for direct purchase, or you can find him in a locked pocket pet strongbox, which drops off various monsters throughout the world of TERA.
"But disembodied voice," you say, "I already have Totes. Why would I need Cheeks, too?"
So glad you asked. If your character has both Totes and Cheeks, then having either one follow you around unlocks an additional pet inventory tab! And everyone loves more space. Remember: You need to learn the skills for both pocket popos on the same character for the extra inventory tab to take effect. Also, owning two Cheeks or two Totes does not grant the extra inventory slot—you must own one of each pet.
Battleground achievements is for the top 3 of each server, not all servers combined.
Also you the next battleground season starts on Oct 15, you can find the calendar here. Each battleground season lasts 8 weeks (56 days).
The bug forum is read, and these issues are reported to the game developer. En Masse is the publisher of TERA, and we do not make game changes ourselves. Please feel free to keep the thread updated with any additional feedback you have on the game!
You've done the right thing, for this issue a GM needs to work with you directly to resolve the problem and they'll be able to do so via your support ticket. Hang in there - due to the volume of contacts regarding our recent in-game event our response time is longer than normal. However, a GM will be contacting you shortly to assist!
Enchanting is a must in TERA if you want the best gear possible—and you do—when facing BAMs (big-[filtered] monsters) in endgame dungeons.
Most items in TERA can only be enchanted to +9, but use an enigmatic scroll (common or master) to “seal” an item, then “unseal” with an intricate identification scroll for a chance to masterwork your gear and enchant it up to +12. Master enigmatic scrolls yield the highest chance that your gear will become masterworked.
This weekend, locked strongboxes (not including locked pocket pet strongboxes) have a chance to yield 300 master enigmatic scrolls, and loot drops in dungeons will be doubled from September 27 at noon to September 30 at noon, PDT—so be sure to get out there, unlock strongboxes, score some mad loot, and get to enchanting your gear to prepare yourself for TERA endgame content.
Check out this handy enchantment guide for details on the enchantment process (don’t worry, it’s easy!), or skip right to the masterworking section if you’re ready to deck yourself out with the best gear in TERA.
Don't worry, our support team is working through all of these cases for the .Levelup event now. Please follow the bottom step on this FAQ, and that will put you in touch with our support team for assistance with this issue:
1. Cheeks will be given away today during Tonka's twitch stream. This is a chance to get Cheeks before they go on sale! I'll make sure he shows off cheeks.
3. If you have just Totes, you have 1 pocket popo inventory tab, if you have just Cheeks, you have 1 tab of pocket popo inventory tab. if you have BOTH Totes and Cheeks, you'll have 2 tabs in the extra inventory, you can access both tabs when having either pet out.
It's always nice to have people discuss how to improve TERA's political system better. However, it's not a good idea to make personal attacks whose opinions are different from yours. You can all work together and truly contribute to our roleplay server's community. The more power your character has in the political system, the more people will look up to you and judge your actions, good or bad.
I am a disappointed at the high amount and level of personal attacks made in this thread and non-constructive comments like those won't help CH or the general TERA community.
Because you always need more space, Totes is on sale this weekend! From September 27 at 11 a.m. PDT to September 30 at 11 a.m. PDT, grab this inventory pet for 20 percent off.
And next week, watch out for Cheeks, TERA’s second inventory pet. If you own both Totes and Cheeks, you’ll unlock two pocket pet inventory tabs, so now is your best chance to grab Totes on the cheap! (Note that owning two Totes does not double your pocket pet inventory.)
I'm sorry you missed our test event. But as we've announced and explained, this was a test event and we knew not everyone was going to make it, which is always the case for any type of event, whether it's a test event or not. :(
Also please remember that goodbye threads are against the forum rules. Thanks.
Have you been waiting for double drop weekend to come back? Eagerly staring at your computer, just waiting for us to announce it? Well, we’ve got some great news.
This weekend, September 27 at noon to September 30 at noon, wander into any of TERA's dungeons for twice as much loot! How can you say no to that? As an added bonus, alliance vaults are included in this event (but note that Wonderholme, Kelsaik's Raid, X, and XX are not).
Our Live Chat Support will have adjusted hours today. The support chat will be unavailable for approximately two hours, from 2:30 p.m. Pacific Time to 4:30 p.m. Pacific Time on Thursday, September 26th.
We will resume our chat support after 4:30 p.m. Pacific Time. Thank you for your patience.
I'm sorry to hear that you missed the deadline and thank you for your feedback. We've been gathering and redirecting the feedback in the official feedback thread pinned above, so I'll redirect this thread there as well. Hope everything goes well with you and good luck with the recovery!
Stock up on strongbox keys, because for five glorious days at the end of this month, every locked strongbox you open (not including locked pocket pet strongboxes) has a chance to become a veritable cornucopia of sweet loot!
We've clarified in our News Post yesterday and updated the forum post as well. Hope this clarifies things!
After chatting - helping various people in the last few days, I realized that we have many new players on all server. Originating from NA (new accounts) or migrating from EU servers. Entire TeraEU guilds moved to NA using the levelup event. That added to the returning ex-bored players, lured back in by new content, and easily level characters, we might be having some kind of overload.
Even if they patch and maintenance, I wouldn't expect lag to subside up until bored players get bored again and go back to that other game they are coming from.
Have fun in nexus guys, even your chat will be choppy now, not just your fps...
The server lag we are seeing has nothing to do with the influx of players. The server can handle the number of concurrent users. The lag is more than likely somewhere between our connections on the back end or with one of the pieces of hardware. This is what we are checking. Unfortunately when you look through server logs, there is not one called <lag right here> :)
However, for the FFFF:FFFF error the first step is to try repairing your game client with the TERA Launcher. If that doesn't resolve the issue, we need to look for deeper technical causes, so your best bet is to contact the support team directly (be sure to include the EME Diagnostic!): http://support.enmasse.com/tera
This week we are going to be doing a wonderful run of Saleron's Sky Garden! We are looking to run this with those of you taking advantage of your .Levelup character, so feel free to join up with us or watch.
We will only be running with characters under level 60, so join us on your new level 58! We will be playing on ours :)
The lag is not related to the levelup event. We are looking into it, and hope to have the root cause isolated before tomorrow's maintenance. TR was restarted with a minor change which should have reduced the lag.
I wanted to take a moment to let you know the current state of affairs for En Masse customer support. We have roughly 1200 contacts (tickets) waiting to be answered. The majority of these are related to the LevelUp event.
WHAT ARE YOU DOING ABOUT THE LEVELUP CONTACTS
We are separating these contacts out from the normal day to day contacts so that they can be addressed. We have four primary buckets that the tickets fall into.
1) “My character was leveled but did not receive all their items.”
We are looking into this and hope to have it solved today. Please see the official thread. There is no need to contact support unless we direct you to do so as we hope to solve this a more efficient way.
2) “I missed the event and want to participate.”
The answer to this question is we are sorry but if you missed the event there is not an exception being made. This was a test event, and we realized when it launched that not everyone would be able to participate. If you contact us, this will be the response given.
3) “I created a character correctly during the event but it was not leveled up.”
There are some people that fall into our exceptions. If you are one of these people, please follow the instructions there. If you meet the criteria and are not scamming (see number 4 below), please wait until we have announced that the scripts are finished. We aren’t done just yet.
We have people trying to scam support into getting a level 58 or multiple 58s. If we notice that you are associated to other accounts that were given a 58, you will not be given another one. Please don’t try to scam us.
WHAT ABOUT NON-LEVELUP CONTACTS?
We are getting to these contacts as well, but because of the influx in contacts our wait times are a bit higher. We have GMs working only on these types of contacts.
HOW LONG WILL IT TAKE TO BE ANSWERED?
There are several variables in here. I’d suspect our turnaround time is roughly 3-4 days at this point…so not that great. The team here is working as quickly as possible to answer all questions. Helpful Hint: You do not need to contact us about the status of your ticket. We realize waiting sucks, but we are not ignoring you. It’s just taking us a bit longer to answer everyone.
As always, we appreciate your patience.
TL;DR: Lots of contacts, we are working on them as quickly as possible. See above for how we are addressing them.
People are to stupid that it's a feedback thread even though it's in the title, they've been babied their whole life and this is the result. You say your opinion and state facts with it they bash you, but if you go with what the crowd thinks they love you. No one has a mind of their own no more and those who have one gets shunned, it's ridiculous. It's like me, people are voting be down because I stated they didn't post that past accounts have to delete their character to participate; which they didn't.
Don't worry, we read all feedback both positive and negative. Don't be afraid to be negative :).
(by negative, i mean constructive posts that give reasons to why something is bad). Treatment and others that have managed to offer such posts in this really ridiculously long thread have done just fine.
wow that sucks. and really... it makes sence. who would believe theres an free lvl 58 char event? and the community of tera is really trolling i remember that when i played before. wow...eme u guys really have to do something. This is funny even players that were in game didnt get the event
This was a test event that spread itself. If it was a real event you would have seen news posts, and much more advertising instead of a single forum post.
Wait, was is still per household? If it was, whose ever bright idea that was should be flayed -_-(google it).
I have 3 people(I'm one of them) in my house who play. BOTH of them got their 58's, I never received mine. We each did the event at the same time. Explain how that's fair.
Please see the "exceptions" sticky we have up there too.
I figured it out, i had a character on lake of tears named Defcon, but his name did not end with levelup, and i have a character on Mount tyrannas named Defcon.levelup and you guys leveled the wrong character up.
Well, we did say to only have one .Levelup character, and if you have more than one, we are going to pick one, so it is best that you only have one.
Sorry I haven't responded to this thread sooner :). We've been looking into this ever since the thread started with our Network Ops team as well as Support. The tracert's do help in providing information.
The url "diag.enmasse.com" can be used to troubleshoot latency.
Everyone should have their levels and glyphs by now. Gear and items have been distributed to most everyone, but still not complete yet. We aren't done with a double check yet, we know that there have been people that got missed so don't send tickets yet until we give the all clear. Thanks!
I see, that's reassuring for sure, nothing to do but wait lol, and gratz to you. Wouldn't be surprised if I didn't get any of my chars leveled though, especially at this rate. Have they even given an estimated time when they'll stop running the scripts?
@snip4rd0wn, I did say continually creating many posts within a short period of time is considered spamming. You've already given us your feedback and we appreciate it, so let's leave it at that unless you have other feedback on other topic in another thread.
@everyone else, Remember to keep your posts respectful to everyone please. If you see an inappropriate comment, report it instead of replying to it. Please don't derail this thread.
If you are not going to make a constructive contribution to the topic of this thread, move on please. Last warning.
This is not an immediate process as the script runs. Please hang in there.
9:45am PDT - People that have gotten their characters leveled up yesterday will be getting their gear and items today if they haven't received it already. There are still characters that we haven't gotten around to giving *anything* to yet, so please be patient! We are now a little over the halfway mark.
Well, will exceptions be made if a GM passed the information that the event would go on till Monday? I believe it should, the GM was on Island of Dawn (right where you first spawn at the game) and I asked him personally - and not only me, but plenty of people were there too when he answered it was still on, and I could still make a character and be eligible for the event...
If this occurred it is unfortunate and will be addressed with that specific GM. The answer ,however; is still the same. If you did not create a character during the event time frame then you are not eligible for the level 58 character.
(Let's remember to make civil and respectful posts for everyone and keep the thread on topic. Also if you've said your piece, please don't repeatedly post in a short time. This is usually considered as spam. Thanks!)
If your character was just leveled up recently, you maybe need to check your parcel. Newly leveled up characters have an emerald sent to them in their parcel along with other items. Emerald can be sold to a merchant for 1000g.
You will not be able to see your glyph tab in your skill book or any of your glyph points until you have learned a glyph. Please visit a glyphmaster to buy at least 1 glyph first.
We know that some people may have got only bits and parts of stuff. We have multiple scripts going at once so you may get some stuff before others. At the end we'll run through and make sure everyone has what they need. Please wait till then to contact Support :).
Are you crashing with a specific error, or just getting stuck on the loading screen? My first recommendation is to try repairing the game client through the TERA Launcher. That will fix any corrupt game files that might be causing the problem.
If this is not the case, please contact our support team for assistance. Be sure to include your character and server name and a GM can assist you!
We hope to take what we learn from this test event and apply it to future events and promotions. So far things are going well so I expect we will do something similar in the future but we have nothing specific to announce at this time.
"The world of TERA is a big place — and we want you and your friends to experience as much of it as possible. That’s why we're offering a free, permanent level 58 character for all new and existing accounts. The Level Up Test Event offers a great chance to bring a new or experienced MMO friend into TERA so you can group up and start adventuring together immediately. It’s also a great opportunity to try your hand at a new class without having to start from scratch.
This event is for a limited time only. If the test is successful, we will use the feedback to further improve your TERA experience going forward."
The .Levelup test event is a test and is a good opportunity for friends and family to join you in TERA who haven't had the chance due to real life time constraints and level differences, etc. It is also a great way to try a class that you've always wanted to but haven't had the time, for example if you were a priest wanting to see how a mystic played differently.
Customer Support has received several contacts from players asking if they can have an exception to participate in the LevelUp event. In an effort to be as transparent as possible, we would like to clarify when an exception will be made and when it will not.
As a reminder the event started on Thursday, September 19th at 10AM Pacific, and ended on Sunday, and ended on Sunday, September 22nd at 11:59 Pacific.
Exceptions will not be made if...
-You created your levelup character after the event ended on Sunday at 11:59 Pacific. This is the most frequent question, and no exceptions are being made here. Please note the timezone.
-You want to change appearance, race, class, servers, etc. Your original selection is final.
Exceptions will be made by support for the following
- I created my character during the levelup event but spelled levelup incorrectly. It needs to be a clear attempt at .levelup. If you misspelled .levelup as Foo.FireUp you will be denied.
- I created a LevelUp character during the event time frame, but deleted it and did not receive the level up. This only applies to characters that we verify were created during the time frame, and did not receive the levelup. If you contact us because you are not happy with your appearance, race, class, or server, and want to re-create it we will not make an exception.
- Multiple people in household created .levelup characters during the event time, but only one received the LevelUp character.
When should you contact support if you fall into an exception
For exceptions 1 and 2 above please contact support immediately. For exception 3 please wait until we announce the script has been completed.
We are working as quickly as possible to answer everyone’s question, but there could be 2-3 day delay before we get to you. We apologize in advance for any extended delays.
We're still chugging away at it here, but in an effort to get everyone up at the level faster, this is what we're going to do. We are going to prioritize the following so that everyone gets these first
* Level 58
* Placed in Velika
* 1000 gold for skills
* Glyph points
Your gear, name change voucher, and mount will arrive later, most likely tomorrow or the next day. At least this way you can go ahead and get skilled up, glyphed up, and those of you who are just doing this with an alt can go ahead and start doing what you want. You will still end up receiving the items in parcel eventually no matter what.
“I’ve got my level 58 character, but what do I do now?”
Collect your new gear from the parcel post.
- Talk to a banker in any major city or town to access your parcel post.
- Any parcel not picked up after four weeks will be deleted.
- Right click on gears to equip them, and right click on skill books to learn them.
Buy your skills.
- You should have noticed you have no skills in your skill book. Visit a skill trainer to purchase your skills. You can find them in major cities and towns.
- Be smart with your gold when purchasing skills. Caster classes generally spend more on skills. Do you really need to buy that PvP skill right now if you're on a PvE server with no plans to PvP soon?
Set up your glyphs.
- All your glyph points are available, but you've learned no glyphs. Visit a glyphmaster in one of the major cities to get started.
- You won't need to buy every glyph, since you can’t use them all at once. Not sure how glyphs work? Here’s a simple guide.
Got cash to burn? You can buy a few more things.
- Accessories: Visit a trade broker to purchase some accessories.
- Crystals: Visit the trade broker or a crystal merchant to purchase crystals for your gear.
- Expand your inventory.
If you run out of money...
- Visit a merchant and sell the extra gear you received for gold.
- Go outside and start killing monsters!
Make new friends!
- Adventuring with friends is always better than going it alone. There are many guilds in the world of TERA, or you can join a system-made guild.
- Go to Social Menu > Guild > Guilds on Server to see a list of guilds. Guilds with green names are system-made guilds. Joining a system-made guild also associates you with an alliance.
- Looking for Group (/lfg) and Global (/c) chat channels are great ways to talk to other players. You can also talk to specific players using whispers (/w playername).
“Where should I go to start the action combat?”
As a level 58, there are many areas you can go to start your journey to the top. We suggest you start in an area slightly lower than 58 so you can learn about your new character. Reach these different areas by talking to a flight master.
Luckily, the summer festival is going on right now! It is a good source of experience and a great chance to check out the fun side of TERA. NPCs in major cities teleport you to the festival—they're the ones on the floating carpets.
Southern Arun—Major City: Velika
- Serpentis Isle (Summer Festival—Beach Party)
Norther Shara—Major City: Kaiator
- Sylvanoth—Scythera Fae (57+), Dragonfall (51–53)
- Lorcada (57+)
- Helkan District (58+)
- Val Tirkai (58+)
- Val Kaeli (58+)
Southern Shara—Major City: Allemantheia
- Val Elenium (54+)
- Veritas District (58) (Summer Festival—Festival of the Sun. You can get a cool toy tank to play with.)
- Story quests are a great way to immerse yourself in the lore of TERA. You can find your story quests in the Story Quests tab of your quest log. Story quests for the first area—Island of Dawn—will need to be collected on the island.
- You can find the quest objectives by clicking the hyperlink in the quest log. The objective displays in a pop-up map.
- You can queue for dungeons with Instance Matching, found at the bottom of the radar map.
- With the base level 58 gear (without accessories), Saleron’s Sky Garden (53–58) is the only available dungeon.
- Want to try your hand at PvP? Corsairs' Stronghold is a battleground available to all players level 30 and above.
- You can queue for battlegrounds with Battleground Matching, found next to the radar map.
Check out all our available game guides to learn more about the world of TERA.
If you see any inappropriate action in-game or on the forums, please report! We'll review and take appropriate action. Even if you don't have the exact quote, giving us as much information as you can (such as the player's name and approximate time) will be the key. Thanks!
The number of applicants to our test event FAR exceeded even our best expectations (almost 5 times more!). Because of this, preparation is taking a bit longer than we thought. As of right now, our goal is to get everyone leveled up by the end of this week. I'll update this post as much as possible to keep you all informed.
Thanks for your patience!
Edited by: Treeshark
3 minutes ago
- Reason: grammar
This week's scheduled maintenance is at 7 a.m. Pacific Time on Thursday. Instead of the regular maintenance on Tuesday, we will have a maintenance from 7 a.m. - 9 a.m. Pacific Time on Thursday, September 26.
All servers will be unavailable from 7:00 a.m. Pacific Time to 9:00.a.m. Pacific Time on Thursday, September 26:
Mount Tyrannas - PvP
Lake of Tears - PvP
Tempest Reach - PvE
Ascension Valley - PvE
Celestial Hills - RP PvE
Valley of Titans - PvP
This change is only for this week.
For real-time server status, please refer to the Server Status page. Thanks for your patience!
The final step (with the .version files) is the most consistent and easiest way to resolve this issue, so give that a try!
If that does not resolve the problem, please contact our support team directly. If you include a screenshot of the error and your EME diagnostic file it will assist them in resolving the issue for you!
Let's keep the questions and feedback to the .Levelup event in the designated and pinned official thread above. Most of the answers to the questions are included in our FAQ page and the announcement. Thanks!
As we've announced and clarified multiple times (including in our FAQ page) in this thread, only characters created between 10 a.m. last Thursday Pacific Time and 11:59 p.m. Sunday Pacific Time (= yesterday) will be eligible for the .Levelup test event.
We have not started to run the script yet, and it will take a while to complete the script as well. We'll share more information on this in a little bit! :)
Do we get our 58 during the script or after the script is done?
When the script starts the process will begin immediately, but the script only handles one character at a time. So the first person in line will happen very quickly, but if you are the thousandth person in line you will take some time. Because of this there is no need to contact us saying "I didn't get my character leveled" until the script is complete.
Error. try again later. Error:code:exception.internal.pricetype.not.available
@Beyak, any chance you could let us know which browser version you're using? We saw this once on a development version of Google Chrome and we're curious if it's isolated to that or if it's happening in other versions of Chrome (or other browsers).
Well i tried to create a character named "Elyrea.Levelup" but it didn't accept it :/
The name may be too long. We have restrictions on length, and the ".levelup" part doesn't help. Just choose a nice short temporary name and after the event you can use the provided name change voucher to be something more permanent. :)
Curious, but will leveling the character that was made in the time span prevent it from being 58 on Monday.
Cause i like to mess around with the classes before deciding which i actually like.
My Archer is lvl 3. would i have to remake her?
Nope. You can do whatever you want to the character you want leveled up. I would recommend deleting any extra ".Levelup" characters that you made and only have the one character you really want leveled up by Monday though..
I made my .Levelup character then decided I didn't like how she looked so I deleted it and remade it. It's still going to work, right?
Yes. You can change your mind as many times as you want before Sunday at 11:59pm Pacific time. Make sure to delete all the other .Levelup characters you may have made so we don't choose the wrong one by accident.
So I'm new, I wanna play.. my wife would be new, she wants to play. We can't both get a 58 ?
Also, I tried making a character.Levelup and it wouldn't let me press OK for the name selection.
It also made me choose between TERA and TERA 2 when I first logged in ? (I was in beta)
If you were in beta, use your beta account and let your wife use your new account (TERA 2).
I don't know why it wouldn't let you press OK, The ".Levelup" portion does take up character space in the name, so the name you are choosing may be too long overall initially. I wouldn't be too concerned about a name right now since you will be renaming it after the event anyway. Well, you don't HAVE to rename your character, but you have a free name change voucher so we figure you will :).
I just hope EME is prepare for the Nonstop, Gold Selling Advertisement, this event will bring, so far EME has done an excellent job on this issue the plagues F2P game, heck I'll say even better than some P2P games. this event will bring hundredths/maybe thousands of gold seller ads. that easy bypass the level 19 restriction.
We are definitely on watch for this and will ban all sellers as we see and hear them.
Hello everyone i'm a bit confused so i'd like to ask something
I'm a new player on NA , i've been playing before on EU
i've got account before 9/19/2013
I've got only one charcter, level 24, will i be able to get level 58 on it?or if i create new char, will i be able to get the costume pieces that i have on my current char on the new one?
All you have to do is create a new character that has a named end with .levelup. Make sure you create this character in your NA game client using the NA account. That is all. This has nothing to do with the EU game client or EU account.
Darrien on 09/20/2013, 08:56 AM
Tried to create a character 4 times. When I'm done putting in the name, I click OK, doesn't seem to do anything and does not let me click finish then disconnects me from Tera.
How long are you taking when creating characters, if you take too long the client thinks you are inactive and disconnects you from the server. Make a simple name that ends with .levelup and worry about changing to a new name after the event.
Hello guys and girls, thank you for answering new folks' questions. I melt inside when our community is so helpful. =^_^=
@Zanameth, Thank you for sharing your constructive feedback! Like we said, we are conducting this as a test and we think giving a chance to our players to invite family and friends who would like to play with our players without level gap, etc. (in case they were very busy with real life situations before, etc.) For these reasons we opted to keep it small. Also you are more than welcome to let us know what types of events you'd like to see at any time! We are a small startup with around 50 people though (including all everyone in all departments such as the CEO, HR, etc.) but we will do our best to improve. We've actually done quite a few giveaways on our social channels and have done simple contests such as screenshot contests that don't require video editing skills, etc., so please keep an eye out for those as well.
@xXJAJAXx, As iNeedmoney said, it doesn't matter what level your character is as long as the character is created between the designated time (10 a.m. PST today and 11:59 p.m. PST on Sunday) with the correct .Levelup name ending.
Im a bit confused.. I made a new mystic CHARACTER! and i just named changed it to "Guap.Levelup" will that still be able to get to 58? from 15? or you cant name change the character.. like as in do i need to make a new one? with a START off name ending in ".Levelup"?
• New characters created between Thursday, September 19 at 10 a.m. PST and Sunday, September 22 at 11:59 p.m. PST will be eligible for this event.
Are you sure it started over and wasn't checking the files for progress? Sometimes this process can take a while. Whenever your PC shuts down while you're downloading you run the risk of corrupted game files, so it's possible that you will need to re-download a few files as well as finish the remaining portion of the download.
It's also possible that you have more than one TERA game installation on your computer. Our streaming installer and the traditional launcher do not use the same file location, so it's possible you started up the wrong one.
This is a great event and changing the rules for 1 elegible char per acc that is older than the event is awesome, me and my brother play together, and lvling up a healer is so painfull that we almost giveup.
Well i hav a question, i created a mystic today with "name.Levelup", if i change my mind and want another class or race??? can i delet her and make another char elegible for the event?
If you change your mind, simply delete the existing one and make a new one :) You can change your mind all you want, just make sure to make your final decision before Sunday 11:59pm.
ATTN: For those worried about multi TERA account households, the restrictions have been updated. (see original post) If your account was created before this morning at 10am Pacific, it will be eligible for 1 ".Levelup" character per game account. This should more than suffice to those that would like to play together.
For accounts made after that date, we will still apply the previous rule. If you have an existing account, and would like have another house mate sign up another account, that is another edge case that we'll review individually. Please wait until after the script is finished on Monday to send any tickets into Customer Support about this.
I am wondering if you can create one char, get him to lvl 58 and try him out. Then can you delete him and make another different char who is also lvl 58?
Nope. This is a one time thing.
I'm wondering if its ok to help a friend create a char on her account for this event or if that would count as an entry on mine. Mostly asking because my friend is stuck without internet for a while but would like to participate and I'm wondering if that might affect me getting a level 58 as well.
Just a bit more details, we both have separate accounts and different locations both created a long time back.
This is a bit tricky and honestly I'm unsure. Worst case is that you do this and you send in a ticket and explain your situation if it doesn't work.
Heya, This maybe a dumb question but i am wondering if the Event started now OR its starts on Monday? Since i created a character with the correct name, BUT i have no idea what to do.
Your characters must be created between now and sunday at 11:59pm Pacific time. On Monday we will run a script to level up characters. So technically, the event has begun, but you won't see results until sometime Monday at the earliest.
The steampunk gear you’ve been waiting for has finally arrived! Starting today, Thursday, September 19, you can purchase steampunk costumes and weapon skins from Valkyon Outfitters and Valkyon Outfitters Online.
You can also purchase and unlock a steamer wardrobe for a chance to win dyeable versions of the steampunk costumes or try out one of our steamer trunks—one for each class—containing “steam-powered” weapon skin variants!
Both kinds of loot box give you a chance to win the rare gas mask accessory for your hair slot, to put the finishing touches on that “mad scientist” look!
Throw the switches! Release the main valve! And unleash your inner steampunk!
There is no system that will protect the name if you choose to rename your character. However, also note that this does NOT apply to characters made before 9/19/2013 at 10:00am Pacific time. even if you renamed it.
I'd say the warrior has the most fast and dynamic attack style out of all TERA classes. For some folks LOVE it and for some it's too fast (only because I'm a bit uncoordinated ahaha ;_;), so be sure to try out as many classes you want to find your perfect fit. :)
Edited by: Minea
3 minutes ago
- Reason: has.. not is..
One per account would be more fair, Treeshark...and it looks like I'm not the only one who thinks this.
Both my husband & I play as well, and we are still fairly new players, we don't even have a 60 yet...
I seriously doubt making it 1 per account is going to make people not invite their friends.
I would go ahead and make the character's you want to get leveled up. I'll see what can be done about existing accounts but no promises yet.
I don't think it should be based on household....because that's not really fair. There are two people in mine who play Tera & we play it together. There's no point in me getting a 58 if he doesn't get one...
I think the more reasonable way to do it is by account age...
The account has to have been created BEFORE this event for it to qualify. Or, if there are two accounts per IP (which I'm assuming is how you are doing this), then both the accounts would have had to been made before the event.
That way nobody is cheating the system.
This is a reasonable request, however we also want you to be able to get your friends in to play and they will probably need new accounts as well. The system is a bit more complicated than just IP, but you are correct that households with more than one TERA player will not get this benefit. Overall we would rather have you write to CS and ask for an exception to the rule after the fact than to open it up to people trying to cheat the system.
The world of TERA is a big place — and we want you and your friends to experience as much of it as possible. That’s why we're offering a free, permanent level 58 character for all new and existing accounts. The Level Up Test Event offers a great chance to bring a new or experienced MMO friend into TERA so you can group up and start adventuring together immediately. It’s also a great opportunity to try your hand at a new class without having to start from scratch.
This event is for a limited time only. If the test is successful, we will use the feedback to further improve your TERA experience going forward.
Here are the guidelines on getting your level 58:
• Only new characters created between Thursday, September 19 at 10 a.m. PST and Sunday, September 22 at 11:59 p.m. PSTwill be eligible for this event.
• You must create a race and class of your choosing and assign a name ending in ".Levelup"
-Correct: Treeshark.Levelup, Tocker.Levelup, Goose.Levelup, Duck.Chicken.Levelup
-Incorrect: Levelup.hammer, Level.Up.Me, Please.Levelup.Mychar, Treeshark.Lvlup
- Characters without “.Levelup” at the end will be ignored, so please double check your spelling and don't forget the dot!
• We will only allow one free level up per household.
- If you try and make multiple characters on your account or on multiple accounts, only the first created will become level 58.
• Starting Monday, September 23, we will run a script that levels up eligible characters.
- We will update here when the script starts, and when it completes.
- If you're on the character when the script starts, you will be disconnected. Things will process just fine.
- If you're on another character, you won't be affected.
- We hope to complete the script within 24 hours, but that depends greatly on the number of participants in the test.
• Characters will provided with:
- Level 58
- 1 Name change voucher (non-tradable)
- 1 beginner mount.
- T11 soulbound gear for all classes (feel free to use the extra as fodder)
- All items will be sent to parcel
- All story quests (available, but incomplete)
While we are taking measures to ensure that the Level Up Test Event runs smoothly, we want to remind you that this is a test, which may result in technical issues or delays. Expect updates to this thread regarding such matters as well as announcements when we start and finish the script. If all goes as planned, all participants can look forward to a brand new level 58 character to adventure with in the world of TERA.
If you have questions or feedback on our Support, please let us know through a ticket. We're all humans and we can make a mistake too, so we'll review what happened and try to resolve the issue as best as we can. Thanks.
I see you are currently working with a GM to resolve this issue and are on the right path. Hang in there!
I just want to clarify for anyone else who has the same issue that the response Sp00s received is not correct, and this is something a GM can assist with. If you are having the same issue, please review this FAQ:
This may sound crazy, but can you try right clicking the TERA-Launcher.exe and running it as an administrator? Sometimes the "not enough disk space" error is a bit of a red herring and this is the real culprit!
If you know that you have enough disk space available that's absolutely my first recommendation for troubleshooting. If running as admin doesn't resolve the issue, can you contact our support team directly for assistance? They'll be able to perform a much more in-depth review of the issue for you: http://support.enmasse.com/tera
If you're stuck at applying patch like that, then you probably need to remove your launcher.version files and EN.version files. When you run the launcher again, it should download the correct files and update. The steps for that can be found here:
We do our best to process all of our Support Tickets but unfortunately we can't meet the expectation of our players sometimes. Our current response time is around a day, and we'll always continue trying to decrease the turnaround time. The En Masse staff who frequent the forums are not Support Specialists though, and our Support Team responds through the designated means of support communication which is through our Support tickets or Live Chat (unless there is an issue that prevents this, of course).
I'm glad our Support Team has resolved the issue and I'll close the thread now. Also please remember to keep all of your posts civil and respectful. Thanks.
So you've played through your favorite new dungeon a few times, and now that you have it down, you've been waiting for a way to share your knowledge with the world.
If that's you, you'll love our new contest. Send us an instructional walkthrough video for one of our four new dungeons (Wonderholme, Channelworks, Kezzel's Gorge, or Shattered Fleet), and you could win a video card and some of our new steampunk gear!
Submit your video by 11:59 p.m. PDT on October 6.
One winner will be selected for each of the new dungeons included in the Dungeon Assault update. The winner will receive one (1) AMD Radeon 6870, a steampunk costume, and a steampunk hat.
1. Create an instructional video on one of the 4 dungeons released in the Dungeon Assault update.
2. 720p or better quality required for the submission.
3. Your video must be no longer than 45 minutes in duration.
4. Include only TERA music in your submission. Any video using copyrighted music will not be eligible for this contest.
5. Upload your video to YouTube.
6. The title of the video should include the name of the dungeon.
7. In the description of the video, please put in your character and server name.
8. Submit your entry by e-mailing email@example.com with the title “Dungeon Assault Video Walkthrough Entry.”
9. This contest is for players in North America only, excluding North Dakota, Vermont, Connecticut, Maryland, and Quebec.
10. All standard En Masse Entertainment contest rules apply.
11. All submissions will be judged by a panel of En Masse employees. They will be judged on their instructional value and overall quality.
Some tips to increase your odds of winning:
• While you can show the entire dungeon, it’s best to show only moments that are interesting or important in some way.
• Provide commentary in your video. Hearing you describe what's happening goes a long way.
• Use a quality microphone. Static or echoing is very distracting and ultimately decreases the quality of the video.
Time's passing you by, so grab that group and head to your dungeon of choice!
You can get materials to make new tanks by completing the daily quests at the Festival of the Sun. There are 3 pieces, 1 from each daily quest. Then you buy a toy kit from one of the NPC there to assemble your toy tank.
This Friday I'm going to dust off my RP skills and check out the awesome "End of Summer" event. I will be doing my very best at going through this stuff in a classical RP style, reading the dialog aloud and more!
I am not a very good RPer, so come watch me do my best and screw up everything (as per usual).
Your forum suspension was due to repeated personal attacks. That is against the forum rules. :(
Also please note that creating/using an alternate forum account or discussing moderation action is against the rules as well. If you have any questions on moderation, please PM me after the suspension duration or contact our Support Team to reach me. Thanks.
Sounds like you might be using the wrong email address, one that does not have a copy of TERA or any characters. You can't use a serial code that was previously used to activate a copy of TERA, so you'll need to work with a GM through your support ticket to recover the correct game account with your characters.
Only a player can delete a character, a GM cannot do this. If you have more characters on your account than you are able to access (such as after the server merges) you'll be prompted to delete them before logging in until you reach the number of characters you are able to access on your account. If you purchase an additional character slot, a GM can assist you with restoring the third character to your account! :)
Thanks for letting us know this new instance is causing trouble, is there anything more specific you can tell me about the elements that are difficult to differentiate? If you can add some screenshots or examples, that would be really helpful. I can't make any promises about changes, but this is exactly the type of feedback we want to make sure gets to the game developers. Any additional information you can provide would be appreciated!
We made a mistake with the Wonderholme achievement, we're sorry about that. :( We'll try harder to get the correct information out next time but we won't be reverting the achievements back.
As for the body part sliders, they work in our latest build, but we still haven't made a decision on how they will become available in game. When we do decide, however, we will be sure to let you know.
TERA is proud to present two exciting new events for the end of summer:
Festival of the Sun
Journey to Balder’s Refuge and help the Consos Clan get their temple back in order:
Fight off the Monsters
From sloths to ghilliedhus to snakes, your first trip through the festival’s quest line finds you winding your way through the many rooms of the Temple of the Sun, taking out the inhabitants that have moved in.
Later, when you go through the temple again, you’ll be tasked with helping clean up the mess—droppings, garbage, and graffiti are all fair game for this group of daily quests. Help the Temple of the Sun shine the way it was always meant to.
If all that work gets you ready to cool off with a snack, you’re in luck—as long as you don’t mind doing a little extra work first. You can make yourself a sweet iced dessert, just as soon as you finish a questline to pick up all the ingredients.
The daily quests are randomized, so you won’t know what you’re in for on any given day until you log in. Festival quests are for characters level 58 and up. The festival starts September 17. Check back every day to see all the quests while the festival is still here!
Visit Dragonturtle Beach to soak up some sun and play some beach games. Don’t forget to pick up a 2013 swimsuit to wear on the beach before they're removed from Valkyon Outfitters and Valkyon Outfitters Online on September 20 at 11 a.m. PDT.
Splash Cannon Mini-Game
You can find the splash cannon mini-game on both shores of the party—they’re on Dragonturtle Beach and Kerozen Isle, respectively. Speak to the mini-game coordinator, and shoot water at the demons out in the surf for points.
These watermelons sure are mouthy. Speak to the mini-game coordinator to tie on a blindfold and get to smashing them. Don’t confuse them with the barrels, though—they sound just like the watermelons, but don’t give you any points.
Fill your pockets with sand—intentionally, this time! Grab sand from around the beach and build as many sandcastles as you can. Build enough, and you can get magic items that let you build sandcastles anywhere—permanently.
The beach party starts on September 17 (after maintenance). We’ll make summer last as long as we can, but it's on the way out. Get some sun while you can!
Note: While the mini-games and sandcastles are available to all levels, any quests associated with the beach party are available only to characters level 48 and higher, so level up quick to be sure you don’t miss out on any of the fun!
How can I obtain more Balder's Triple Charms? And how do I spawn more toy tanks? I ended up buying the toy tank kits but I don't have the materials to build more tanks.
The Balder's Triple Charms are obtained from quests... daily quests... so it'll require more than 1 day. Same for the toy tanks... if you do the dailies everyday, you will have the materials to create a toy tank every day. To create a toy tank, you'll also need to purchase a Sun Tank Kit from the NPC Todram in the Festival of the Sun.
Edited by: Aliila
less than a minute ago
- Reason: Updated with more info
Try finding the Loyal Bow. "Loyal" doesn't see it. They must have to manually add names to the broker search list - most new stuff doesn't work, probably because someone would have had to have done some work first.
Thanks for letting us know, that will be fixed with next Tuesday's maintenance.
We did say the 2013 swimsuits would be available till the 15th, but with the Festival of the Sun and Beach Party events (these are summer-themed), we wanted to extend the availability a bit for the in-game events. We've already announced it on Twitter but we'll also note it again. Thanks.
@OP, I'm sorry to hear you feel that way about the elins in TERA. Fortunately, TERA also offers a variety of other races to play, all with different racial skills as well (such as high elves' full MP recovery or baraka's full HP recovery).
Also while it's good to express your thoughts, let the dead dogs lie please. And currently we have no plans to re-work any of the TERA's races.
Heya Asunai, nice poster! *swoons for the male high elf* Unfortunately we couldn't host all of the several hundreds of entries on our Facebook album. But please feel free to share it on Facebook (I think others have done so too) as you did here! :)
I think the best way would be to submit a Support Ticket. Especially because the error message is not in English, please make sure to attach the diagnostic report (there is a blue link between the two text windows)!
Do you love steampunk? Gas masks? Huge pistons you can wear on your arm?
Announcing steampunk costumes and weapon skins, available to every race and gender! Costumes come in classy black or dyeable white, while the rare versions of the weapon skins are all powered by steam!
Learn how steampunk costumes came to be in this short comic.
There are a few ways to get stuck on this quest and a GM can assist you with resetting it if you contact the support team with your character and server name. However, you may also be able to resolve the issue yourself if we can figure out how you're stuck!
Do you have both the messages and the decryption device? Have you already decrypted the messages? What does the NPCs dialogue say?
The troops needed motivation—and you rolled up your sleeves and got to work! After reviewing nearly two hundred creative and inspiring entries, we selected just three to ride home on Ember, the fiery, stamina-restoring struthio mount, and three more to receive Peep, the violet struthio mount.
Josh Fulmore of En Masse’s own Creative Services gave his input on each of the submissions—take a look!
Top Three Winning Images
Paer, Mount Tyrannas
Inspiring poster design. Great art deco style! The subtle use of color is very impactful and draws
the eye nicely.
Shinshibukai, Mount Tyrannas
Good composition with clean tonal work on the characters. Very vibrant and exciting. I’d enlist!
Aesa, Mount Tyrannas
The shapes and silhouettes show a solid understanding of composition. The use of color is subtle and very reminiscent of Kaiator’s palette. I could see this hanging on the walls of Kaiator, and it
would fit right in.
Poutine, Mount Tyrannas
Color choice and character treatment is fun and interesting. Great reference with historical
Gambal, Mount Tyrannas
Nice use of the Alliance colors. A really nice job working with texture to make the poster feel real.
Ryaichu, Mount Tyrannas
This would certainly catch the eye of any passersby. Very epic—Kaiator’s Iron Fist would get some
real badasses with this one.
Thank you for all of your amazing entries! We truly love seeing the devotion and time spent on each of your submissions.
The NPCs are in the city to hint that there is a festival coming to TERA. Also some of the events may require you to be a high level to participate. Might be a good time to catch up and put those XP boosts to good use :D
I'm sorry to hear your negative experiences. :( We try to create a positive environment for our players but we need to continue trying harder. If you see anything inappropriate, please report it so that we can take moderation action. Even without a screenshot, just give us as much detail as possible (character/server name, approximate time, etc.) and we'll investigate! Thank you.
I did verify that the pet you claimed is the 7 day variety. I am going to lock this thread, and a GM will respond to you directly via your support tickets since this involves personal information that must be kept private.
Off-Topic discussions are all good, but I'd like to remind you that this is the official TERA forums. You still adhere to all of its guidelines except the topic. Even then, this place exists to help grow and contribute to the TERA community. At this point I am not so sure if that's the case, especially with how the discussion is evolving. There are other places on the internet that are more suitable for this topic as well. :)
There will be an email outage this Saturday (9/14) between 1pm - 5pm pacific. This will impact any emails requested from our account sign up and account management systems. This includes account registration, password reset, and account armor emails.
During this time your requests for these emails will be logged, and once the outage is over we will send those emails out. Please note that account armor has a 30 minute time limit. If you request it at 1:30pm and receive it at 5:01pm it will not be valid.
It's literally saying more than seven days to download. I went to take a nap without noticing (a good nap) And it's only on three percent downloaded.
1) Does somebody know the average size of this new patch?
2) Do you know any known issues about your ubication and stuff? (I'm from Venezuela)
3) My internet is two sad MB because this is a barbarian country where I reside. Is that why it will take more than seven days?
There must be something wrong. Not even the TERA client took so long to download (took me like three or four full nights).
The "7 days to download" is incorrect. It just says that. I don't know why. The patch size is about 240mb.
Just bought one of the mounts and still waiting on Item Claim to be sent, whereas the loot boxes I bought were sent immediately.
I'm guessing Item Claim's having a fit again, so you might want to be weary about buying a mount, especially the new ones for the next week or so since everyone's going to want one.
If you bought an account mount, you will need to log out and back into the launcher (and the game) to receive it. If you are STILL not receiving it, please contact Support and they will take care of you. There was a very small window in which it was available to purchase but we had a technical issue.
As promised, this week we will be doing a community run of the newly released 10 player raid: Wonderholme! I think it's time for Tonka to return to the magic of Tempest Reach for this battle!
I will need some volunteers to make this happen, so I'm looking to you guys to offer your assistance!
I will be playing an Archer, so we will need 5 more DPS, 2 Tanks (Prefer to have one of them be a warrior), and 2 Healers. If you would like to join just post in this thread with your character name and class! Please be ready to go at 3p.m. PDT on Friday or you will get replaced :(
Well I'am kind of disappointed at the fact there is no new mounts, or steam punk outfit's. They said on the live stream that "New mounts, and new armor,weapon skins) will be out with the new update Tuesday. I don't see none on the main page, and I cant even log in, Because the servers down for Celestial Hills.
New mount will be out later today.
And I'm pretty sure we said steam punk stuff are coming soooooooon ;)
Also server maintenance is from 7am-9am Pacific time... of course you can't log in at 8am... -.-
Edited by: Aliila
4 minutes ago
- Reason: Added stuff.
Also, what about the optimizations that KTera got? Are we going to get those this patch or no?
Edit: We've known for a few minutes too at least but "I am not a Chocobo." Glad you guys have a sense of humor.
There are actually things done in every patch to try and make optimization better. Things don't always work out so well. Most of K-Tera are pc-cafes on super high speed internet, so their optimization is different. We don't put them in because we have no way of saying it will work for all our players.
There are achievements to the new dungeons but no server firsts.
Is it just the Valkyon Outfitters that's causing this type of disconnection, or do you disconnect while playing as well? Have you run the EME Diagnostic to see if there are any interruptions in your service?
Typically this type of behavior occurs when there's some issues at the ISP level, but a GM can certainly take a look at your diagnostic and ping tests to see if there's anything that can be done to resolve this frustrating behavior.
If you haven't already, please open up a support ticket and we can review the data!
Are you still experiencing higher than normal pings? It's not uncommon for players from Australia, but we can take a look at the data just to make sure we do everything possible to keep the game's performance as high as it can be. I recommend following the same steps and sending your EME Diagnostic file to the support team to be reviewed.
Reinstalling TERA is unlikely to resolve this type of issue, we'll need to take a look at your account to figure out what's going on. Have you contacted our support team yet for assistance? A few other players have also had a similar issue this week and we may be able to help.
Depending on how this issue began, we may be able to assist you with getting back in-game, but a GM will need to review the situation and run through some steps with you.
Can you send in a support ticket, and describe what happened the last time you were able to log in and play TERA, and what happened when you first got the error? Please also include the name and server of the character you were last logged into.
What error do you get when you crash? If it's "FFFF:FFFF" it's most likely corrupt game files from that first game crash, and you should run the TERA Launcher's repair tool!
If that doesn't resolve the issue, please do as Lucidalias said and contact our support team directly for assistance. Be sure to let them know you have already tried that repair, because that's likely to be their first suggestion!
I just want to make sure everything is clear here with this issue so you understand what's going on. This issue has been reported to the game developers and we do believe there is a fix coming in next Tuesday's patch. On Tuesday after server maintenance, you will be able to log in.
I know you already contacted our support team, and there are some steps that we can take to try and get you back in-game before Tuesday's patch; however, it's not guaranteed. Your best bet is to contact us from your home PC via live chat, since there are some steps that will require you to take actions through the game client. We can also assist you via email, but chat tends to be a bit quicker for resolving this issue.
You do not need to start over, start new characters, or lose any of your game progress. I just want to make sure that's clear.
특정상황에서 UI 사용자 설정이 초기화되는 문제를 수정 하였습니다.
• UI가 초기화되는 현상을 한 번이라도 겪은 분들은 UI설정을 한 번 초기화 한 후 원하는 세팅으로 UI를
적용시켜주시면 이 후엔 초기화 문제가 발생하지 않을 것 입니다.
• UI 설정 초기화 방법은 [시스템 메뉴] > [시스템 설정] > [UI 설정] > [UI 위치 초기화] 메뉴를 클릭 하시면
• UI resetting problem has been fixed
• If you were one of the people that was getting the UI resetting bug, you can completely reset the UI and fix it.
• UI resetting process [System Menu] > [System Option] > [UI settings] > [UI reset]
Are we getting this fix in the September 10th patch?
Yes. Our users were actually the ones instrumental into getting this fixed :).
And I assume the last boss name is Bandersnatch instead of King Lazard? oK
Nightforge is the name for the top end gear crafted from VM and BR. There are 3 different recipes. 1 recipe uses VM to craft a Nightforge PvE set. The other 2 take either VM or BR to craft the Nightforge PvP set. The tooltips will all say whether it is a PvP or PvE set at the bottom. Also, the PvP set is red and black, and the PvE set is blueish green like the screenshot on our page.
For the Wonderholme sets, the "quick" weapon designates attack speed, the "damaging" weapon designates more damage, and the "keen" weapon designates more crit dmg.
Anyways, even for the crafted sets, there are more varieties. Specific armor for specific classes, which some of you may already know. If you check the part of tooltip where it usually shows something like "Visionmaker Weapon", then that will tell you which version you have. We'll show on the stream today.
Ah - in this case, my first suggestion for troubleshooting is to see if you're able to connect to the servers when you are the only one playing in the household. This should help narrow down the possible causes of the problem, and should help the support team locate a solution for you!
Do you log in to the launcher before receiving that error, or does it just load up and give that error without asking for your account information? I have heard this from another player recently as well and we realized they were not properly logging in to the launcher. One way to tell for sure is at the top left of the launcher it will just say "Welcome!" instead of "Welcome, your name".
If this error is new, it might be a connectivity issue with your home network or ISP. I recommend sending your EME Diagnostic report to our support team so they can look for any clear causes! I do not recommend re-installing the game because there is no issue with the game files and it won't resolve this type of issue.
Just to be clear, are you getting this error when launching the game or while playing?
Wow, then you guys need to get you customer service straightened out. When we contacted the support about the issue they told us that EME was still working out the bug in Alliance and the enchanter was not currently working. I think there are some screen shots. I will see if I can dig them up.
We will make sure all staff are aware. Mistakes do happen.
If the steps from the FAQ (http://support.enmasse.com/tera/unable-to-determine-current-version) did not resolve the issue permanently, please contact the support team and include the following information so they can assist you with getting this resolved!
If this has happened to you on the NA game servers as well, please contact our support team directly and we'll take a look (be sure to include the character and server names!). I know it may seem a bit counter intuitive, but for future reference this is how the system works. The achievement is awarded when a character logs in, so please log in as quickly as you can after the results are calculated to claim your rewards.
That message is a bit misleading, as the problem exists with the payment method, not the website or the store. Think of it more as "our partner is having problems processing your payment". It's a bit of a tongue twister.
The first thing to try is another payment method if you have one available. If not, you can also contact your bank or credit card provider directly to ensure that they can accept the charge. These are the quickest ways to resolve the issue. However, if neither option works we can also assist you!
With billing issues like this one you must contact our support team directly for assistance. A GM will be able to identify the precise problem, though, and assist you with getting a purchase completed :)
Edited by: Harmonia
19 days ago
- Reason: fixed typo!
@BloodRayven: have you been able to play in the past with two computers connected simultaneously? Are you able to connect if yours is the only active TERA connection? Some ISPs can't support multiple players from the same household, and some router or configuration issues could also cause this type of problem. However, if you've been able to connect simultaneously in the past that's a less likely cause!
@everyone: can you PM me the names of your characters and servers, and I will take a look to see if there's anything we can do to address this immediately? It may boil down to needing to contact our support team directly, but let's see what's going on here.
You may need to replace that specific DAT file. You'll find it here: TERA\Client\S1Game\S1Data
Can you first try deleting just the EN.version file in your TERA folder and see if that resolves this issue? If not, you can try removing the DownloadedResources.dat file *and* the EN.version file, but it's best to start small.
If these steps don't resolve the issue, please contact our support team and include the launcher debug logs. This should help us identify the problem!
Thank you for sending in all that information with your technical report - I see that the support team is currently reviewing it and you should have an update soon. I'm sorry for the delayed response, it usually does not take so long to hear back on a technical issue!
Sounds like the most likely problem here is the DAT files, which will cause launcher problems if they're corrupted (as will many other game files - corruption or modification can lead to these behaviors you're describing). What I would like you to try as the quickest fix is to simply remove the following files and re-download them. I always recommend backing them up just in case.
Remove the EN.version file from the TERA folder and restart your launcher (the steps in this FAQ may work for this situation: http://support.enmasse.com/tera/unknown-file-error)
*IF* this does not work, you can also try removing DataCenter_Final_USA.dat and DownloadedResources.dat files from the following folder: TERA\Client\S1Game\S1Data
@Sephiran0 if you're still having trouble after these steps, can you make sure you're running as administrator?
The repair is just alerting you to the amount of space required for a full repair if that is necessary. Is the repair running correctly? If so, hopefully that will resolve the issue. If not, you may need to submit a support ticket for some more in-depth troubleshooting assistance.
There are a few things that could cause that type of problem. Can you answer a few questions for me?
Are you using the regular TERA Launcher, or the Happy Cloud Launcher? Do you see any error messages in the launcher (text on the blue bar)? Is the PLAY button grey or gold?
With this type of error you will want to contact our support team for direct technical assistance, and they will ask the same questions. If you can provide some files for them it will speed up the troubleshooting process:
Hi guys, the forums had a period of outage over the weekend and the search function was not available for a time, are you still having any difficulty with this or any other forum feature, or is everything working correctly for you now?
Sounds like something is blocking the repair function, then. Typically this is the .version files, so my first suggestion is to try the steps listed here to see if you're able to get the repair to run:
If that doesn't work my best suggestion is to work directly with the support team as they'll need to review your files (diagnostic and launcher debug logs) and that information can't be shared publicly due to privacy concerns.
Searching for costume items on the broker should be resolved as of today's maintenance. If you encounter any items that are still giving you trouble, please update the existing thread in the bug report sub forum:
This issue should now be resolved for vanity items as of today's maintenance - if there are any further issues with item searches on the broker, please let us know by updating this thread, and we'll look into it!
Error: 8001:0001 is not a game issue, but can be related to connectivity or admin rights. Can you try right clicking on your TERA-Launcher.exe and running it as an administrator?
If this does not resolve the issue and the servers are online (always check that first!) you will need to troubleshoot your network connection. If you are unfamiliar with resolving this type of problem your best option is to contact our support team for assistance. Be sure to include the diagnostic file!
Thanks for bringing this up in the bug forum and for including the list of examples! This is a known issue that's being worked on, and we believe there will be a resolution soon. Stay tuned to the patch notes, and I will also keep this thread updated as any info becomes available.
If you have bugs to report please read the posting guidelines linked below and provide us with as much information as you can for each. We need specific information to report any "unresolved bugs" to the game developer for review.
If you have any questions about them or they do not resolve the issue, please contact our support team for assistance troubleshooting. If you can send them your diagnostic file as well as the launcher debug files, it will really help!
If you're currently experiencing this error and these steps don't resolve it, please let our support team know by submitting a ticket with your EME Diagnostic file: https://tera-support.enmasse.com/app/ask
Now is the time for all good guilds to come to the aid of their alliance!
Create a propaganda poster to convince players to join your guild or alliance, and you might win one of three permanent Ember mounts.
Just submit a .JPG of your propaganda poster to firstname.lastname@example.org by 11:59 p.m. PDT on Sunday, September 8, and our panel of judges will choose the best three.
Some rules and restrictions apply:
• Your entry email must include your guild name(s), alliance name, character name, and server name.
• You must include a slogan or catchphrase to go with your propaganda poster submission.
• Your .JPG image must stay under 5MB in size.
• You may only enter once—so make it good!
• All standard En Masse Entertainment contest rules apply.
And never forget: When you play alone, you play with the enemy!
Known issue: If you have already completed daily quests today and did not turn them in before the server restart, you may get an error message saying that you cannot turn in that daily quest. We are sorry for the inconvenience, but all daily quests will reset tonight at midnight.
same problem here, i bought 2 stacks from the store and only shows 1 in item claim, but the system deducted the amount of 2 stacks from my balance, i relogged and waited for more of 30 mins and nothing.
Please send in a CS help ticket, I'm sure they'll be happy to look into your account and help you out :D
It’s time to show your school pride! New school uniforms and running togs are now available.
You can purchase running togs and school uniforms for Castanica Tech and Icaruna School for Girls from Valkyon Outfitters and Valkyon Outfitters Online, individually or in special bundles:
• Human female homeschool bundle
• High elf female private school bundle
• Castanic female reform school bundle
• Elin too-cool-for-school bundle
Each of these bundles contains all your back-to-school gear needs:
• Blue running togs
• Red running togs
• Castanica Tech uniform
• Icaruna School for Girls uniform
• Popo panda backpack (permanent)
• Special emote: peace (but only until September 5!)
Feeling lucky? Pick up and rummage through lost-and-found boxes for a chance to win:
• Random volleyball or team captain gym uniforms
• Random school uniforms from one of TERA’s seven schools of magic
• I can haz backpack back slot accessory
• Popo piper pack back slot accessory
• “Peace” emote
• “Settle” emote (exclusive to these loot boxes!)
School uniforms are only available for human females, high elf females, castanic females, and elin.
Running togs are only available for human females, high elf females, castanic females, amani females, and elin.
The concerns of putting something like Alliance on a PvE server was definitely brought up. Different methods of changing the Alliance system on a PvE server were discussed, but ultimately it would involve putting a version that is horribad on PvE servers, or just lessening the times on a PvE server while keeping most of the same mechanics. (Yes, I know about the tax issue on PvE servers and we have asked BHS to address this issue pronto).
This said, the Alliance content contains both PvE and PvP elements, which is why we felt it was safe going on both sets of server types. With the Alliance content in an instanced zone that is optional, we didn't feel it would "force" PvE'rs to PvP. We realize *why* people are on PvE servers, but we also realize there is significant demand by PvE'rs for organized PvP, which is reflected by their participation in the three battlegrounds we have. There are plenty of times to experience Alliance PvE content without having to PvP. Also, participation in the Vaults is PvE content, and it does not require participation in Executor Infiltration quests or any PvP.
Our designation of PvP and PvE servers is for players who don't wish to experience open world (leveling zone) PvP and those who do. All servers have access to all the PvE dungeons as well as all the PvP battlegrounds and will continue that way.
The Happy Cloud is the streaming downloader that you chose when selecting your TERA installation method. This is a safe program - it's not spyware or anything malicious. If you have not completed your download of TERA, it needs to keep running to finish the installation process. The Happy Cloud is what lets you play while installing. If you want to know more, we have an informational FAQ available: http://support.enmasse.com/tera/the-happy-cloud
If you *have* finished installing the game, then you can launch TERA without Happy Cloud and safely remove the program from your computer if you wish! The Happy Cloud default installation path is C:\ProgramData\HappyCloud. Make sure you move your TERA folder before you uninstall.
To remove all Happy Cloud software from your computer, you can uninstall Happy Cloud from the "Add/Remove Programs" or "Programs and Features" option in your Control Panel.
Edited by: Harmonia
26 days ago
- Reason: updated default installation location
You might try a simple clean boot to see if that resolves the issue: http://support.microsoft.com/kb/331796, but I also suggest trying the steps that the GM sent you privately in your support ticket. They'll be able to best assist you after reviewing your EME Diagnostic file, so you should send that to them as well!
I am moving this to Off-Topic as its focus isn't TERA. Also, a MMO launch is an extremely complicated process and as everyone in TERA community is a gamer (including us), we want the best for everyone.
For the active communities, I think the best way is to introduce yourself to the server forums and join a guild. We had a guild fair not too long ago, so it may also give you an indication of the guilds that are around (pinned thread of preregistered guilds for the fair's still there.
Lastly to everyone here, let's keep the forums free of personal attacks. Thanks.
For assistance with any billing issues, please contact our support team directly ( http://support.enmasse.com/tera ). They'll be able to assist you with deactivating the automatic renewal on your subscription. You can also review this FAQ to terminate the renewal yourself:
If you are still experiencing this issue after today's server maintenance please contact our support team directly ( http://support.enmasse.com/tera ) for assistance. Be sure to provide the following information so they can assist you:
What character and server were you last able to play?
What character(s) and server(s) are you unable to access?
There may be some additional questions, but this will get everything started.
Thanks for letting us know this issue is resolved for you! The "Loading Login Screen" message in the TERA Launcher after server maintenance is usually nothing to worry about, just a stampede to get in-game! :)
And a bit off-topic, but with the Unknown File Error there is a quicker solution that may be helpful for you if that issue ever crops up again:
You break the quests and we get dumped with the problems and you act like you don't really care. Great response.
We do care. A lot! My message was not meant that way and I'm sorry if it was taken that way.
Also, if anyone has screenshots of their wacky quest logs, please post them here. It will also help a lot if they line up with the character you are displaying on the forum so it's easier for us to compare.
Yeah this is the same issue. There were no changes to daily reset times and this is under investigation. In the meantime, expect dailies to reset after midnight tonight (PDT). Some players will have a chance to reset at 5am (PDT).
This issue has been sent to the game developer for review and needs to be addressed by them. My best recommendation is to follow the patch notes for any announced changes to the guild quest functionality. I know that's not an answer, but I wanted you to know that these posts do get read and that this issue is being looked into.
Our game servers, login system and web store will be under maintenance from 7 a.m. Pacific Time tomorrow morning (Tuesday, 8/27). The approximate duration of the maintenance is 3 hours. As with last week, we will be working on our platform system.
Game/Login/Web Maintenance 7 a.m. - 10 a.m. PDT on August 27
- The game servers will be under maintenance - this starts at our weekly Tuesday server maintenance time but will last longer than usual.
- The login system will be under maintenance - you will not be able to log into the TERA website to use the forums or make purchases.
- The web store will be under maintenance - you will not be able to purchase any item until the maintenance is over.
PVE servers' Exarchs cannot collect tax like the PVP servers. The tax money is mailed to the Exarch at the end of his/her term. It was designed that way because the original idea was that PVE servers would only have 2 hours of total PVP time per week. If the exarch collected the tax an hour before the PVP time, the infiltration alliance would only steal 40% of what little tax is accumulated that hour before the PVP time.
We'll update that part of the game guide shortly. Sorry for the confusion.
This is the current calendar (http://tera.enmasse.com/news/tera-calendar), and the end time for PVE server is set incorrectly to end at 11pm instead of 10pm, this will be fixed after Tuesday's maintenance.
The FFFF:FFFF error is a complicated one and can be caused by many things, which is why it's best to contact our support team directly for assistance on the matter. If your current troubleshooting step does not work and you have exhausted the steps in the FAQ, please contact us with your EME Diagnostic results and a summary of the steps you've already tried!
The error message "Certificate Authentication Failed" generally doesn't refer to an issue with TERA itself, but the root certificates on your computer. My very first recommendation is to make sure your Windows Updates are up-to-date. You mentioned doing this already, but can you double check to ensure no critical updates were missed?
If this doesn't work, and since you've already tried the updated files we recommend, your best bet is going to be working directly with our support team. If you can send your EME Diagnostic results as a text file, and also link to this post or copy it into your ticket we'll be able to proceed.
What Dispara said is accurate - if you are too quick to slay Kelsaik in this encounter it does not allow all the necessary events to unfold. Exiting the instance and allow it to reset and then progressing more slowly is the best way to complete the quest.
I see you've been able to complete the quest (woot!!), but I just wanted to verify these steps for any future players who encounter the same issue.
The TL:DR here is that the quest is not bugged, but can be tricky to advance. If anyone else has any other tips, please feel free to share them!
Do you have an amazing castanic outfit that you showed off at San Diego Comic-Con? Maybe you’ve been working for months on your kumas outfit so you could debut it at PAX Prime!
Well then, this is the contest for you! Create or re-use your TERA cosplay, and send us a picture for your chance to win an Arcadia elin figurine! Make sure to submit your pictures by 11:59 p.m. PDT on October 27, 2013 for your chance to win!
The top three submissions will receive one elin figurine (pictured above) and one Halloween accessory bundle. The Halloween accessory bundle contains one of each of the following:
• Sunbright Mask
• Nightsky Mask
• Sunbright Domino Mask
• Nightsky Domino Mask
• Ailuri Giantkiller Mask
• Red Bat Hairband
• Black Bat Hairband
1. Create or re-use a previously created TERA cosplay.
2. Take a minimum of two (2) pictures.
a. At least one picture should be of you holding a sign or piece of paper that says “TERA Rocks 2013” on it. This picture will not be posted to our website, even if you win. You do not have to be wearing your outfit in this picture—but the photo needs to provide reasonable verification (as determined by our judges) that you are responsible for the cosplay in the other photo(s).
b. At least one picture should be of you in your cosplay outfit. More pictures are always good as it allows us to see the detail! These pictures can be from a previous event or taken at different times.
3. Do not modify your pictures with any image-enhancing programs (such as Adobe Photoshop) except to resize.
4. Submit a .JPG version of the photos to email@example.com by 11:59 p.m. PDT on Sunday, October 27, 2013.
a. In your email, please include your main character and server name.
b. Each photo should be no larger than 2MB in size.
c. Limit of one entry per person.
5. This contest is for participants in North America only.
It’s the height of summer, and the perfect time to reflect—with shimmering armor templates! From 11 a.m. PDT on Friday, August 23, to 11 a.m. PDT Monday, August 26, you can buy shimmering loot boxes and loot box bundles (containing 3 shimmering loot boxes) for 50 percent off the usual price.
The sale includes six different items, each of which has a chance of yielding one of three 24-Karat or Sterling armor templates:
• Shimmering Metal Loot Box
• Shimmering Metal Loot Box Bundle (stack of 3 boxes)
• Shimmering Leather Loot Box
• Shimmering Leather Loot Box Bundle (stack of 3 boxes)
• Shimmering Cloth Loot Box
• Shimmering Cloth Loot Box Bundle (stack of 3 boxes)
Thanks for bringing this issue up - we're aware that players are doing this and know how frustrating it can be to your BG matches! The issue has been passed along to the developers so that they know what's going on and it's in their hands.
If players are caught doing this, they'll be asked to stop as it's highly disruptive. If they do not, then further action will be taken.
And as Carloss mentions below, keeping the mini map turned on helps (unless the map being pinged is from outside the battleground).
Thanks for bringing this issue up - we're aware that players are doing this and know how frustrating it can be to your BG matches! The issue has been passed along to the developers so that they know what's going on and it's in their hands.
If players are caught doing this, they'll be asked to stop as it's highly disruptive. If they do not, then further action will be taken.
This is actually something we try not to do, although I can imagine that some will inevitably sound scripted as certain problems have specific solutions, or if more information is needed to answer your question. If you have examples where someone did not read your question or completely missed it feel free to PM the incident numbers and we can follow up internally.
I truly hope your experiences with support are better in the future.
After wearing it,
You will see.
I like green gear made with Noctenium
I do! I like it, Solomon
And I will wear it in the Nexus
And I will wear it in the Plexus
And when I'm in Allemantheia,
And in Kaiator, and Velika
And as an Aman, or a Human.
The gear is so good, so good for Elin!
So I will wear it on a quest.
And while riding a Pegasus.
And I will wear it in BGs.
And while dropping from Skyring
And when the Alliance invasion comes
I will wear it with EVERYONE!
I do so like
I just wanted to let you know that we're aware of the issue you described with the Amazon EMP purchase and believe it's been resolved! That being said, if anyone else has this problem please let us know immediately ( http://support.enmasse.com/tera ) so we can take care of it :)
Edited by: Harmonia
about 1 month ago
- Reason: added support link!
For anyone who is experiencing either of the following error messages when making purchases through the En Masse Store:
"We are sorry. We are currently encountering a problem with our payment partner. Please try again later. Thank you."
These errors typically mean that your payment method can't be authorized, or that there is something preventing the purchase from completing in our system. Unfortunately, there are a lot of possible root causes, so we need to take a look at your account and billing information and this must be done privately through our support system ( http://support.enmasse.com/tera ) to protect the confidentiality of your information.
I know most of you in the thread have had this issue resolved by a GM already or found an alternative solution, but I want to make sure anyone else with the same issue knows what to do:
First, you can try another payment method to see if that works. If it does not, please submit a support ticket ( http://support.enmasse.com/tera ) or contact us via live chat. A GM will assist you! :)
Thank you for reporting this issue - other players have as well, and we have passed the information along to the game developer. If possible, can you include a screenshot of the the invisible BAM location (with the overlay map open so we can get a precise location!) just so we can verify that the developers have as much information as possible about the problem?
If anyone else observes this same phenomenon please feel free to also include a screenshot as well!
This error is networking related. It's not a game bug or game issue, but one that involves the communication between your computer and our game servers. So this is a case where you need to contact our support team directly for technical assistance.
This type of error *can* occur due to server issues, but when it's plaguing individual players rather than groups or an entire server, it's most often an issue with your ISP or networking configuration. However, there are many moving parts when it comes to this type of error, so I truly recommend opening a support ticket for assistance so we can work on improving the connection to our servers!
I recommend first reviewing the FAQ on this specific issue, and then also running our EME Diagnostic report, saving the full results to a text file, and including this with your support ticket.
If possible, run the Diagnostic program immediately following a disconnection from the service to capture the best data!
@PrvtTweeks, thank you for the description of what type of behavior tends to trigger the error - if you idle for a similar amount of time in a major city or are out in the open world, you can play without any issue?
@Everyone else - can you include a short summary about the type of activity that tends to trigger the error? Is it during certain in-game activities, or during certain times of the day?
There is another thread going on this issue, so I am going to lock this one and direct you there, though ultimately my suggestion is to contact our support team and work through this technical issue directly ( http://support.enmasse.com/tera ).
This is a bug that has impacted a small number of people. The good news is there is a fix. The best option for your account is to do chat support because we need you to be on your character select screen which will expedite the fix. If you can't do chat during our chat hours of operation Noon - 8pm pacific, then we will of course handle the issue through the ticket you submitted. You should have a response very shortly letting you know what needs to be done from our end, and what you will need to do in response.
As for the delay in the response time -- there were roughly 370 tickets waiting to be answered when you submitted your ticket last night. This roughly equates to 12-24 hours for a response (depending on the nature of the tickets we have). So, apologies for the delay there.
We have pretty good resources to see if someone is telling the truth on these matters or not. That doesn't excuse the snarky response you may have received though and I apologize on that. However, as this is a personal issue about your account, it has no place here on the forums. Me, Minea, Solomon, and other GMs all peruse the forums quite regularly and you are welcome to PM us about any disgruntleness you may have. We'll take a further look into your ticket, but I am locking this thread.
We understand that this morning's alliance contribution points distribution has not been as smooth as we'd like and some players weren't able to participate in the 1 and 5-man alliance Vaults. We're sorry for the inconvenience and we will host a Vault double droprate weekend from Friday to Monday.
Vault Double Drop Weekend
Start: Noon Pacific Time on Friday, August 23 End: Noon Pacific Time on Monday, August 26
The double droprate will be effective in both 1 and 5-man Vaults.
When it comes to any errors with purchases through our shop, you must contact the support team directly. There is simply too much sensitive information to assist you with this type of problem on the forums, so please send a ticket to our support team and we'll gladly assist you: http://support.enmasse.com/tera !
If you can provide the exact message you see when your purchase fails it will help us to assist you as quickly as possible.
As for the daily quests, they are scheduled to reset at midnight tonight. You will be able to receive or return the quests then. When we made the change to reset the dailies at midnight, the day is extended until the next reset time (midnight), so technically we are still on yesterday's day for dailies.
We are still working to on the issue and the maintenance will be extended. I don't have the ETA yet, but will let you know as soon as we have one. Otherwise, I will give the next update at 11:30 a.m. PDT.
Tomorrow's is not a new build but we are making improvements to address some of our community issues. Our current build doesn't work with the sliders. The current plan is to have the sliders available in the future but not through monetary means.
We will be lowering the requirement to enter the Vault of Allies (5-man) to Cadets this coming Tuesday. This is only a temporary change for this current term of Exarch and will end on August 29th when the next Exarch is appointed.
For more permanent changes, we will change dailies and dungeon reset times to coincide with the points reset for Exarch (midnight pacific). Also be on the lookout for a revised PVP schedule.
As for Exarch Election schedules, please refer to the one in the game, as it is correct.
*After you complete the 5-person Vault with your team, the instance will remain completed (aka no monsters) until you disband your team.
If you want to run the instance again with the same group, please make sure to DISBAND and reform the group BEFORE you enter the Vault again. Entering the Vault without disbanding the group will cost a Vault ticket without resetting the instance.
Like mentioned in this thread, they don't work in our build right now so we don't have them yet. Currently our plan is to have them available through non-monetary means although the exact way hasn't been decided yet.
You want to buy some of those sweet new 2013 swimsuits—but realized you’re running out of space in your bank vault. With bank expansions and bank expansion bundles on sale at 33 percent off, there’s no better time to make more room!
From 11 a.m. PDT on Friday, August 16, to 11 a.m. Monday, August 19, you can buy bank expansions and bank expansion bundles (containing 3 bank expansions) for 33 percent off the usual price, from both Valkyon Outfitters and Valkyon Outfitters Online.
“That’s great for the bank,” you say, “but what about my inventory?” We’ve got you covered: While you’re shopping at Valkyon Outfitters, be sure to pick up Totes, the Pocket Popo, for an additional 72 pockets worth of inventory space!
I recommend sending in a help ticket to our CS department. They will be able to look up your transactions and help you figure out the problem. There are a lot of variables for why the EMP transaction wasn't able to go through.
• Multiple swimsuit styles per race: Find the suit that’s right for you. All swimsuits are sold individually.
• Swimsuit bundles: Get all of the styles for your race at a reduced bundle price. And, for a limited time, you also get a free fun in the sun beach box guaranteed to contain one of nine new summer accessories: hats, designer sunglasses, diving helmets, oxygen tanks, or even a surfboard.
• Fun in the sun beach boxes: Want all the accessories without the closet full of swimsuits? Fun in the sun beach boxes are also sold separately. Pick up as many as you like!
• Summer cooler loot boxes and beach bag loot boxes: Random summer cooler loot boxes (for the gents) and beach bag loot boxes (for the ladies) may contain a dyeable version of 2013 swimsuit items.
• Elin beach bags: Is dyeing your swimsuit not quite enough? How about adding a custom label? Random elin beach bags may contain dyeable versions of the 2013 elin maillot, with a label that’s customizable upon binding.
These suits are only available until September 15. Don’t delay—get yours today!
As we mentioned in a previous post, we understand that this was a sudden change for all (including us) and we're sorry. Unfortunately this isn't something we can change back, but we hope to make it a bit easier by making the apothecary dyes more affordable. The apothecary dyes are now 165 EMP for 1 and 440 EMP for a pack of 3.
As you have noticed, the Alliance race to Exarch was decided yesterday around midnight pacific time. This was not intended and we are looking into why this happened. Right now we either have a choice of rolling back or continuing on as is. While rolling back may seem nice, it also resets the progress everyone has made in all other aspects of Tera which rules this out as an option. It is also extremely messy. Going forward with how things currently are offers the best outcome for all even though it does interrupt the plans made by some. We will also investigate what the current state of Exarch rule is, when the next reset actually will be, and communicate that back to you.
Any interface changes (chats, colors, placement) are still not remembered (possibly only for founders). It's been few months already, since previous update. It's beyond irritating, particularly on fresh characters.
It's an ongoing investigation and we are working with BHS to see why, as it does not happen to all players.
* Elite Bar additions not showing up. We believe this is just a temporary issue for current players. Unsubbing and then resubbing will NOT help. The additions are there (if you create a new character, you will see them), it will just take a bit. This last happened when we changed the mount, and we ask for your patience on this.
*Raid Flash Grenades currently prevent server transfers.
Solo instances are available to all (Vault of Fire, winter, etc..). The 5-man Vault of Allies (see the pluralism? you need more than one) is only available to Alliance members. You will still need a ticket to get in.
And yes, ranks get calculated at the same time exarchs do, so even if you have 1000 pts you won't be a member for the first 2 weeks.
This schedule is not final, it's just the one that will be active the first week. While we all have seen countless videos, streams, and read guides and translations on how this stuff works, actually living it can always produce interesting results. It's not going to fit every single players schedules and desires, but after we see it in action we'll be able to refine it a lot better.
Thanks for the reply Minea, I tried deleting file, but I have the same results. The launcher did replace the file with a new version having today's date, but it is still stuck at the same place when all is said and done.
Heya Nate, for the error you've linked the image to ("One or more files are in use by another process"), the suggestion I've received is to restart the computer.
Love last summer’s swimsuits? Or maybe you just can’t wait for the new ones to come out. If you act fast, you can pick up a pack of three swimsuits for 75 percent off before we take them out of Valkyon Outfitters and Valkyon Outfitters Online!
This clearance sale starts at 11 a.m. PDT on August 9 and ends at 11 a.m. PDT on August 12. After this sale, the 2012 swimsuits will be removed from Valkyon Outfitters—and the new 2013 swimsuits will arrive next week! So take the plunge and get yours today!
Thanks for the feedback :)
The chat was going by really fast, it was hard to catch the questions. Also we did have a lot content to run through within the one hour stream time. We've learned from this stream and will try to do it better in the future!
There will always be a new game with new features and redesigned aspects or similar features. That's how all products work and that's what makes everyone (all gamers in this case) excited.
Instead of asking a question like "XYZ is happening, what is TERA bringing to the table?" or focusing on other games as a subject, I believe it's more constructive to ask or discuss "What improvements can we make to TERA to make it the best it can be?" or "I'd like these improved because of xyz reasons and I'd like to hear other people's thoughts and why.", etc. After all, this is the official TERA forums. Thanks.
Wait... This is not the kind of "race for a mystic" I thought it was. I was thinking this was a rescue mission, a race to save a mystic surrounded by argons or something. An adventure, a test to overcome the greatest odds.
(I'll show myself out. ;) )
(Other than the racial skills, it may be a good idea to see which max level armor looks you like better for cloth. My mystic is a high elf or a female aman for this reason. ^_^)
Swordfish (Or substitute any fish and make it look like a swordfish), bananas, Angus steak, portobello mushrooms, assortment of bell peppers, strawberries, corndogs, kimchi, sushi rice, seaweed, pocky sticks, Hello Panda, garlic salt, grounded pepper, rice seasoning, rice vinegar, lemons
1. Lightly salt and pepper your choice or cleaned fish and slice horizontally to allow better cooking on the bbq grill.
2. Chop angus beef into cubes then, salt and pepper the beef. Allow it to sit in lemon juice for at least an hour before putting on skewers.
3. Add portobello mushrooms, juicy bell peppers, and strawberries to the skewers and then throw them on the grill!
4. Cook sushi rice and and a bit of rice vinegar to the mix! After it is done cooking, lay some rice on plastic wrap and add kimchi in the middle before shaping onigiri! After shaped, add seaweed.
5. Microwave corndogs for a bit xD! And then throw them on the grill for a few seconds to get them nice and crispy! Chop the corndogs! Add ketchup if you want!
6. Chop bananas and watermelon anyway you like!
7. Use the Pocky and Hello Panda to the dish for some sweets!
8. Romaine Lettuce is just something to add to make the dish more vibrant in color! And more salad like.....
Zeqhanis's Big A** Pocky by Zeqhanis on Tempest Reach
Ingredients for Breadsticks
2.5 tsp of active dry yeast, 3.5 cups of bread flour, 2.5 cups of all purpose flour, 0.5 cup of water, 1 cup of fat-free milk, 1 tsp salt, 2 oz confectioner's sugar, 1 stick of butter, 2 oz tahini, 3.5 oz honey
Recipe for Breadsticks
1. Microwave milk and butter in a mixing bowl until warm; stir in yeast, and allow this mixture to sit while you thoroughly mix your dry ingredients.
2. Combine all breadstick ingredients in your large mixing bowl, and stir, while slowly adding water. Continue stirring until you obtain a dough which is well mixed, with a firm, yet malleable texture.
3. Cover the mixture, and refrigerate for two hours. During this time, evenly sprinkle all purpose flour on a rolling surface, and preheat your oven to 325F.
4. Evenly divide your dough into 3 sections, rolling them into well-floured sticks; do not worry if their shape begins to spread.
5. Place your dough evenly spaced on a pre-greased cookie tray, and allow to cook for 6 minutes.
6. Carefully remove the tray from heat, and divide each loaf along it's length.
7. Carefully reshape them into sticks, while you pre-heat your oven to 350F.
8. At this point you will want to bake your giant B.A.P.sticks for 20 minutes, turning the cookie sheet, and continuing for 15 to 20 minutes, based upon desired darkness.
9. At this point, drop your oven's temperature to 180F, and cook for an hour (skip this step if you want soft breadsticks).
Ingredients for Coating
0.75 of a cup broken almonds, 0.75 of a cup broken pistachios, 2 cups of milk chocolate chips, 2 cups of white chocolate chips, 3 TS of Fat-Free Milk, 1 tbs Hershey's strawberry flavored syrup.
Recipe for Coating
1. During the breadsticks' low-temperature "drying phase," combine 1.5 Tablespoons of milk with 2 cups of chocolate chips in a microwavable container, or a double boiler.
2. Once your breadsticks have finished cooking, begin melting your chocolate on low-medium heat/power.
3. Once molten, carefully ladle the chocolate onto your breadsticks, and either set them on wax paper, or, preferably, tie them with string to a cabinet handle, with a drip cup beneath their free-hanging ends.
4. Once the chocolate has solidified, add an additional layer, and carefully roll the sticks over a tray of broken almonds.
5. Set them aside, and prepare the white chips for the strawberry B.A.P.s in the same fashion.
6. Place half a cup of white chips in a separate container (this will be used to create white stripes).
7. Stir 1 tablespoon strawberry syrup into the remainder, repeating the process utilized for the chocolate B.A.P., this time with Pistachios taking the place of Almonds.
8. Finally, drizzle the unflavored white chocolate set aside earlier from the blade of a knife to form patterns, then place your finished treats in the refrigerator to harden.
We asked you for your best TERA-themed recipes, and you put on your chef’s hats and answered the call. After poring over a number of delectable entries, our judges selected the three that best captured the design esthetic of our new foodie weapon skins and accessories.
The winners are:
Slayer OP Chopped Salad by Pish on Lake of Tears
Shish Kabob by Ubat on Tempest Reach
Big A** Pocky by Zeqhanis on Tempest Reach
Each of the three winners will receive a foodie weapon skin and all four of the foodie hats!
We also have honorable mentions! Each of the honorable mentions will receive a foodie weapon skin:
Panda Muffin by Sarah.Farron on Tempest Reach
Perfect Paka’s Perfect Poultry by Ulumaika on Tempest Reach
Panda Pop Rice Krispie Treat by Caetana on Celestial Hills
TERA Top Chef Sashimi by Pandage on Tempest Reach
Does this inspire you to cook TERA dishes? Please join us in congratulating them on their tasty, tasty triumph!
Please note that the pre-registration deadline is 6 p.m. Pacific Time tomorrow (Friday)!
Also due to the extreme popularity of the event, we had to change one of the pre-registration perks.
Instead of the 10 sets of fireworks in guild names, we will be offering 3 Powerful Savage Draught (+5 Power to all guild members for guild rank 2 and above) and 3 Potion of Cultural Opportunity (+5% XP to all guild members for guild rank 2 and above).
Anyway... isn't the alliance zone OWPvP all the time? It's just that times outside of the red slots are when your base camp is safe from anyone coming in and killing you or the NPC who provides the quests.
If you are out and about in the maps, regardless of PvE server, you can be killed right?
From looking at all the guild apps on the guild app thread--was it really a good idea to do this event in Freedom Plaza? Velika lags enough as is when there's just 100 people there. There's gonna be thousands and it's gonna be worse than Nexus I bet. Event should have probably been held on the Velika outskirts.
That was actually my first choice, except that I thought it was too tempting for certain people to swoop down and kill all the lowbies gathered to join a guild on PvP servers. I mean, I want to encourage owpvp and all but that would have been an overkill. :)
The whole calendar was actually designed to make the creepiest ASCII art we could.
But in all seriousness, we did try to consider east coast players in the schedule. The current thought is that they have a 7p-9p slot and night owls have the 11p-2p slot. Obviously you can do both.
You don't have to be there for the entire PVP time to do Alliance stuff. The only Alliance objective that actually requires a PVP time is the Infiltration quest. Noctenium Extractor competition is much more fun with PVP, but can be done without.
I think opinions may change once this all plays out. Maybe this schedule is perfect, or the worst ever, but it'll take at least till Tuesday to find out :).
Question: for the single player vault, if your alliance controls the least amount of noctenium, does that mean that alliance cant enter the vault or is the CD a lot longer than the alliance with the most amount of noctenium?
- Answer: The cooldown is same for all players for the Alliance vault. If your alliance controls the least amount of noctenium at the end, you have less time slots allowed to enter the vault. The alliance with the most noctenium has a higher chance to get more of the slots.
Question: could you guys put up the stats of the new alliance gear and the recipe to crafted gear?
- Answer: There needs to be some mystery in the game :)
Vanilla or Chocolate? - Vanilla, the real vanilla bean
House or Breakbeats? - Neither ><
Caribbean or Mediterranean? - Mediterranean
Discovery Channel or Camping? - Discovery channel
Maid Outfits or Leotards? - Both
Tea or Coffee? - Tea, but not that caffeine free herbal stuff.
When is the release date for Alliance patch? - Very soonish?
When is the release date for Magician's Fortress (and new gear sets)? - We'll get there when we get there!
The open world PVP on PVP servers is staying the same. Alliance PVP times just allow you to do specific Alliance PVP related tasks. We have tried to make it as open as possible without having players have to worry about PVP 24/7. We also have to work around the Nexus schedule.
2) Why do PVE servers have PVP at all?
The open world PVP on PVE servers is staying the same - non existent. Alliance PVP only applies to Alliance instanced zones at certain times. Generally having a more concentrated, organized PVP would be more accepted even on a PVE server (we hope).
3) Is this schedule set in stone?
Nope. We will start with this and see how it goes. Much like the Nexus calendar, we will keep listening to your feedback and player behavior on what the best times are or aren't. It may turn out that the whole Nexus and Alliance PVP times need a complete revamp and we will do so when we think it is necessary.
We will be pushing out a launcher update this morning. Please find more details below:
Some players have been impacted by an “Unknown File Error” over the last couple of patches. When this error occurred we asked that you go through the steps outlined in this FAQ which resolved a majority of the cases. Our team here has been working on a solution to automate these steps and create a more seamless patching process. As with any “fix” there are always use cases that could still come up. So, while we won’t say its 100% fixed we are fairly confident after testing we have solved the majority of these issues.
What happens now?
When the patcher detects an unknown, corrupt, or missing file it will automatically run a repair to replace them. You will notice the progress bar go from downloading to verifying a few times.
How long does the repair take?
Speed is dependent on several factors such as connection, PC, bandwidth, etc, but internal testing has taken 30 minutes or longer. We ask for a little patience if you are in the repair process.
What do I need to know if a repair is run?
Let the repair finish. If you close the launcher before the repair locates the corrupt or missing file you will get the play button after you sign back in, but the game will crash with an FFFF:FFFF error. You will then need to run the repair manually.
The estimated time for repair is very long
The time predicted to complete can be inaccurately long. It will NOT take “More than seven days” to run the verify & repair. Please don’t panic or exit before it finishes – the progress time for verify/repair can be unreliable.
The repair is stuck at 99%
If the repair is stuck at 99%, meaning it has been at 99% for several minutes, close out of the launcher and open it back up. It will finish after you sign in and should not be impacted by the above bullet point. In the rare use case the patch does not finish, you will need to run the repair manually.
Insufficient Free Disk Space
: If there is not enough disk space for the repair the patch/repair will fail; the Play button will not be enabled (turn Yellow) and the message in the Blue status bar will say “Source file was corrupted”. If you run into the situation, please ensure that you have at least 25 GB of free space on the drive that TERA is installed on. It will NOT complete until there is enough free disk space.
Message for file modders.
If you have modded files and the patcher runs a repair, all modded files will automatically be replaced with the correct versions when the repair is complete.
How does this impact game defaults (UI, keybindings, etc.)?
It does not change a thing so your keybindings and UI should stay the same.
We hope this helps!
Edited by: Minea
1 minute ago
- Reason: We're updating our launcher this morning to help resolve the unknown file errors folks have been getting.
Don't release this on Friday please! Release it today or Tuesday.
PLEASE PLEASE PLEASE, do NOT update anything on the weekend. There is always a problem with any update for some people. I don't usually have problems with the updates, but it always effects somebody in our guild.
I have been seeing a pattern for the past few months: patch comes out > people have problems updating > bugs start showing up / lag > server goes down > emergency patch > people have problems with updating > repeat until fixed (usually by Sunday night or Monday)
Nothing else changes except that we are removing the 5 3-day Village Atlases that we added a few months back. So we took away 15 days of VA and gave you 30 days of VA.
The two additions on the bar refresh just like the boosts. If you click on the Elite Gift Box, it will deliver into your inventory. You will not be able to get another one until the Elite Bar resets. Just like the XP boost and all other boosts, if you do not use it that day, you still only get 1 the next day.
We’ve made some improvements to the elite perk bar in the next build, and I’m here to walk you through the changes. It’s pretty simple, but it will affect all Elite Status members, so read on!
First, you will see a village atlas on the elite perk bar, but it won’t be usable directly from the bar. Instead, when you click on the button you see below, it will deposit a 1-day village atlas into your inventory (make sure you have enough room!). This new village atlas replaces the 3-day village atlases we added to the Elite delivery a while back, and those will be removed upon implementation of the 1-day version. The 30-day village atlas will still be delivered, and is still the best atlas to use for your main. The new 1-day village atlas will be there in case you can’t find your main atlas.
Second, we will be introducing a special elite gift box that will be obtained through the elite perk bar as well. Just like the 1-day village atlas, just click the button on the bar, and it will deposit the elite gift box into your inventory (make sure you have enough room!). The box will deliver one of the following when opened: extensive alkahests x5, masterwork alkahests x5, spellbinds x5, or master enigmatic scrolls x2. Or you could receive various 1-day items from Valkyon Outfitters such as costumes, skins, or pets.
These two new items will refresh daily at the same time as your other Elite buffs. We hope these additions will enhance your game time as an Elite Status member.
What class is your level 60? - Archer
Favorite class and dungeon? - Priest and don't have a favorite
Favorite cereal? - Kix (the berry one)!
Pirate or swimsuit? - Pirate
Is your 60 an elin? - No, castanic female! horns > ears
My name is Aliila, I am very excited to be the new associate producer for En Masse Entertainment. I have been with EME before TERA’s initial launch last year, and this is my official introduction to the TERA community. Life as a gamer for me started with Duck Hunt at the age of 5. Final Fantasy XI is my first “serious” MMO, followed by many years of World of Warcraft and the Burning Crusade is still my favorite expansion. As for TERA, currently I have a level 60 character on Tempest Reach and working on my second and third. I am looking forward to seeing all of you on the forum and meeting all of you in many of our future EME events.
Speaking of EME events, I will be on our Twitch stream this Friday (8/9/2013) giving a preview of the Alliance patch. I will also try to answer some of your questions about the Alliance system. I hope to see you there.
The new alliance system is on its way, and you need to join as a guild—or join a guild that’s already in the alliance you want.
To help get you ready, TERA is hosting a Guild Fair on Saturday, August 10, from 3 p.m. PDT to 6 p.m. PDT! Come by Velika’s Freedom Plaza and meet guild recruiters—or talk to prospective new members on behalf of your guild.
Looking for a Guild?
If you’re looking to join a guild, just stop by the podium in Velika’s Freedom Plaza. You’ll find representatives from different guilds on hand to talk to you about the benefits of joining! Just look for the players riding struthio mounts; those are the guild reps, and they’ll have all the info you need about their respective guilds.
Are You a Participating Guild?
If your guild is planning to participate in the Guild Fair, your best bet is to preregister by filling out a form in this thread. Guilds that preregister will receive a variety of perks, including:
1. Ten sets of fireworks that spell out your guild’s name—great for advertising your presence (or taking awesome screenshots)!
2. One temporary struthio mount for the guild representative during the Guild Fair, so prospective guildies can more easily spot you in the crowd!
3. A chance for your guild to be listed on our new alliance website. Preregister by Tuesday, August 6 at 11:59 p.m. PDT, and you could be one of five randomly-chosen guilds on your server to display your guild’s name and recruiting forum thread (or guild website).
Preregistered guild representatives need to gather at Velika’s Freedom Plaza by 2 p.m. PDT on Saturday, August 10 to prepare for the guild fair. EME staff will be around between 2 and 3 p.m. PDT for preregistration perk distribution.
Even if you don’t preregister, you are still welcome to hang out in the plaza and recruit, or just show your guild pride. En Masse staff will also be checking in on all servers to show our support—and who knows what could happen when the fair draws to a close?
Happy recruiting—and we’ll see you at the Guild Fair!
We'll have an in-game store maintenance at 10:30 a.m. Pacific Time tomorrow, August 7. We'll tweak with some text displays and grouping of the items and the expected downtime of the in-game store is approximately 30 minutes.
The web store will remain available and will function normally through the in-game store maintenance. Thank you for your patience.
This is a reminder for folks to preregister! Because we're coordinating to have some of the preregistered guilds to be featured on the alliance webpage, the deadline for a chance to be selected for the alliance page is by 11:59 p.m. Pacific Time today, August 6.
If you preregister after tonight's alliance webpage deadline, you will receive all other perks.
You're going to want many different levels in your Alliance, not just 60s. The Velika buff applies to all levels, where the Allemantheia buff does not. Kaiator will be great for PVPers. You get a significant amount of Alliance points for leveling as well. This isn't saying what you guys have said about the Alliances is wrong, I'm just explaining this side of things :).
We're in the middle of putting together a game guide for Alliance that will explain as much as we can. If you all just wanted the names of the Alliances and where the halls were located, we could do that too, it just doesn't seem... great.
More info will come REALLY soon everyone. This time next week you won't even have to ask (knock on wood)