Here are this week's topics:
TERA Loading Issues or Seeing Consistent Game Freeze
Are you experiencing issues with loading the game or seeing constant game freeze? We have a pinned thread here
with more information.
Storm Season: Dreamstorm
The amount of Dreamstorm nodes are not enough. Is there a plan to increase the availability?
We anticipated some potential issues surrounding the release of Dreamstorm, including server lag and restrictions around the number of players that can participate per node. We deployed the current Dreamstorm schedule with the goal of monitoring the impact on server performance as well as player feedback.
Unfortunately, the number of available nodes at any given time is fixed, we cannot deploy additional concurrent nodes. What we can do is trigger Dreamstorms more frequently, by adding times to the schedule. We will be monitoring server performance following the release of this new system and adjusting the schedule accordingly based on our findings.
Along with the amount of Dreamstorm nodes, the Dreamstorem experience does not provide friendly experience due to its poor performance and non-cooperative nature. Is there a plan to improve this?
The Dreamstorm system promotes personal performance over group performance in terms reward distribution. In this sense, its design is more competitive than the previous Nexus system, which encouraged player cooperation towards a shared goal. This is inherent to the design the system and unfortunately it may be difficult to address. We’ll see what can be done, however.
The Dreamstorem experience is particularly less friendly to healing classes due to the reward system based on the kills and resurrection buff. Is there a plan to improve this?
Admittedly, the system was ill-conceived in this regard. We’ll relay this feedback to the developers to see if there are any changes that can be made to improve this aspect of the system.
Q: There are a lot of UI pieces that move/reset, or off the screen. What is going on?
Player interface setups, especially highly-customized or irregular setups, can be impacted when new builds are published. This is because new interface elements are introduced or logic and rules surrounding how interfaces can be placed may change.
Our QA team has been digging into the cause of these issues and they have identified that the game has rules around valid and invalid setups. Unfortunately, we don’t fully understand the ever-changing logic that qualifies a UI setup a “valid”. We’re attempting to gain a better understanding of this with the developers.
In the meantime, we urge players that are experiencing issues with the interface (for example, off-screen elements) to run a repair of their client through the TERA launcher, launch the game, and then click the “Reset UI Potion” under the “UI Settings” section of the Options menu. Make sure to click “Apply” and “OK” afterward. This is also recommended prior to re-configuring the UI to your liking, if it has been recently affected by a build update. This allows you to set a “clean base” of sorts.
You can confirm your individual UI placements are valid by placing a UI element, then logging out of the game and seeing if your placement “sticks”. If it does not, you will have to try another position. This is obviously not an ideal process, but it will allow you to verify your UI setup is maintained across sessions. This will not necessarily prevent a UI reset following release of a new build/update, however.
Q: The timing and desirability of the new pet Nugget was not good due to the low gold drops.
Player feedback surrounding the lack of gold drops has been well-received and it’s an issue we plan to pursue and hopefully address with the game developers. Returning Felicity to the Elite Box is certainly a possibility, and one we are willing to consider.
From previous week:
Unable to View the Support/Billing Page
We've been seeing some of our community members reporting that they cannot load the Support and billing pages of our website. We have been investigating this issue working closely with multiple players, and our current conclusion is that the issue lies within the ISP or the modem/router. The only successful workarounds that we've seen are connecting from a different location (such as school instead of home, etc.) or accessing the specific pages with cellular data on a mobile device after turning off the wi-fi.
Edited by: Minea
3 minutes ago