TERA Online dev tracker
All devs
creativeknd on 11/30/2015, 02:08 PM - view
So at this point should we email you guys if we haven't received either the mount/pet codes or the preview codes? It sounds like many people already have--but I'm not sure if emailing is a hindrance or a help at this point.


No, please don't email, as there's nothing we can do about it until we hear back from production on the issue. The Community Team doesn't have the tech admin access to the Newsletter email system.

If we can find the issue, it will be super easy to resend the emails. If we can't, that means we'll have to manually email each person individually, which will take a HUGE amount of time.
Slacker88 on 11/30/2015, 02:09 PM - view
Seeing as Danicia mentioned that the emails were sent via newsletter email system, I kinda figured why I never get mine. After looking through the profile management, the default setting is having the newsletter unchecked, so by default the newsletter will not be sending out to the registered email of the game account. I might be wrong on this, just a thought


Those are actually the easy ones and is only about 10 people. :) We are going to email those directly.

The greater issue is the 300+ emails sent out which should have reached everyone.
We sent all the emails via the newsletter email system. Many folks received all their items, and some folks didn't receive anything. So, we're trying to track down why. We don't have access to that email system, so we have to wait for production to help us take a look. The priority has been login stability over Extra Life codes. Now that

The Brawler email invites are being sent individually, one at a time by Harmonia herself, as we had to generate a username/password for each person.

We have a stack of emails in our Community email box with folks who haven't received codes. We need to check those against all the other code emails sent.

We're doing everything as fast as we can.
Looks like everything is working. I've updated the stickied thread.

Altharon on 11/30/2015, 01:29 PM - view
I'm curious. How many people donated $50 or more to qualify for the Brawler early preview?


Approximately 150 folks.
Hello all,

I've made an update on the original post. We'll continue to follow up with more information.
Not at this time, thanks. We're reviewing the email lists versus code redemptions and all kinds of things, so there's not much to do right now.

Once we've worked through the issues, and folks haven't gotten their codes, we'll ask for folks to let us know. For now, just hang tight and we'll sort them out as fast as we can.

Also, WOW SEVEN MILLION. That is amazing. <3
Svafnir on 11/30/2015, 10:43 AM - view
As of now, the max amount of character slots per server is 13.

I believe Danicia mentioned we're getting a free char slot with brawler update, and we might end up getting an expansion to the max amount per server as well, but no concrete news on it yet


This is correct!
Hello all,

We're closing this thread down and pointing you to the latest update thread here:

11/30 Login Server & Sales Issues Update

Please keep comments on the updated thread respectful, helpful, and constructive so the Production Team can sort through the thread easily.

Thank you for your patience and understanding.
Greetings all,

We apologize for the continued issues you're experiencing with the login servers and Black Friday Sales. This is an update from Denommenator's last post.

We have postponed the "Best Selling" sale for today as we continue to work on the issue. This means we won't be taking the new sales live at 10 a.m. today. We are working with the Development Team to get the issues sorted.

There have been numerous requests for compensation and concern about missing out on the sales. As soon as the entire team is assembled and we have met on the topic, we'll have an update regarding those questions.

We know folks are frustrated and disappointed. We appreciate your patience and understanding while we continue to work on the login & store issues.

Please keep responses to this thread constructive and helpful so the Production Team can sort through the thread for ongoing issues. Please do not try "fixes" from non-EME staff, as it could compromise your client and your computer.

Thank you again for your patience. We'll have more updates shortly.
Trigg on 11/30/2015, 09:15 AM - view
Welcome back Danicia, and thanks for the update. ~
I'll keep lurking the email, hopefully it'll reach everybody today.


Once Harmonia is here, we'll be putting our heads and lists together to see what still needs to get pushed and what issues might be out there.

Thanks for your patience!
Sasari on 11/30/2015, 08:45 AM - view
... I love you danicia, marry me.


Once they allow you to marry more than one person at a time.

StarSprite on 11/29/2015, 08:50 PM - view
When Danicia comes back to work and sees the forums:




Except I have leftover Thanksgiving Chocolate Cake I baked instead of Pizza.
Hello all,

We're closing all threads related to the issues and asking folks to post any problems on this thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/1129-PostMaintenance-Login-Issues-and-Black-Friday-Sale.

Thanks for your understanding.
Hello all,

We're closing all threads related to the issues and asking folks to post any problems on this thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/1129-PostMaintenance-Login-Issues-and-Black-Friday-Sale.

Thanks for your understanding.
Hello all,

We're closing all threads related to the issues and asking folks to post any problems on this thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/1129-PostMaintenance-Login-Issues-and-Black-Friday-Sale.

Also, once everyone is in the office, we'll update this question, too.

Thanks for your understanding.
Hello all,

We're closing all threads related to the issues and asking folks to post any problems on this thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/1129-PostMaintenance-Login-Issues-and-Black-Friday-Sale.

Thanks for your understanding.
Hello all,

We're closing all threads related to the issues and asking folks to post any problems on this thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/1129-PostMaintenance-Login-Issues-and-Black-Friday-Sale.

Thanks for your understanding.
Hello all,

We're closing all threads related to the issues and asking folks to post any problems on this thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/1129-PostMaintenance-Login-Issues-and-Black-Friday-Sale.

Thanks for your understanding.
Hello all,

Thanks for everyone's patience. There are a lot of manual steps to generating codes, emailing folks, and getting everything sorted. We're working as fast as we can, and are catching up on the strays (email bounce backs, folks who didn't give us their info, folks who donated anonymously and emailed us their receipts.

Whilst we wish the data from Extra Life was easy to match up to your accounts and such, it isn't. Same with emailing codes, access, and the like.

We'll be reviewing all the outstanding issues (bounce backs, non-receipts, and such) now that we are back from the holiday break (as promised).

The Brawler access emails will be sending out today. Since every test account/password is unique, we have to manually send each of these out. It's a top priority so everyone can get their rewards and access today.

Thanks again for your patience and understanding.
We're going to be restarting some servers at around 11 p.m. PST to apply some changes in an attempt to address the current issues. You'll see in-game announcements leading up to the maintenance.
Edited by: Denommenator 1 minute ago
JaxOnTerra on 11/29/2015, 09:35 PM - view
I was able to login, for the first time in 2 days, after MANY attempts.

Then I changed characters, it was ok. I changed characters one more time, D/C...

*Edit: Can't get back in again, period. Neat.


What server are you on?
[quote name='plasmacutter' at='11/29/2015, 09:08 PM']was buying the following items at 50% discount , tera store suddenly put them back to full price, it's still 9PM pst and the sale shouldn't be over until the next day's sale at 10 AM PST. What gives?

https://store.enmasse.com/tera/item/l337one/true-ultimate-elin-elite-box
https://store.enmasse.com/tera/item/spiritcel1/celestial-spirit-box
https://store.enmasse.com/tera/item/watersilk1/watered-silk-loot-box[/quote]

We're deploying some changes as well as removing discounts from the store in an attempt to resolve the login problems. I'll post an update shortly once we're done evaluating the impact.
MakeItAlive on 11/29/2015, 09:04 PM - view
Not fixed.. I recommend you don't log out o.o or change characters if you are in game.


What server are you on.

We are applying some changes, you might try closing your launcher and re-logging.
Sellsilver on 11/29/2015, 03:15 PM - view
For whatever it's worth, I was having this problem really, really bad this morning. But, I also haven't had much issue getting in game either. Not that I'm even playing.


This was fixed this morning around about 11 a.m. PST.
AmyWine on 11/29/2015, 02:54 PM - view
Denommenator, what is the forecast for the game normalize?
Only in the next update Tuesday?


Unfortunately this remains unclear. Once we'very identified the issue, I may be able to provide you a better idea of where it will be reosolved.

Keep watching the OP for updates.
Firala on 11/29/2015, 02:39 PM - view
Hey Denommenator, Could EnMasse at least shut down the TERA Store in-game temporarily to see if that resolves the login/client crash issues? If it does, then you will have identified the location of the problem and can leave the store down until the developers can pin down the exact cause and develop a patch for it. Then once the patch is ready, bring the Store back online and just extend the Sales event 1 or 2 days to compensate.
I think this would be a good temporary solution, because at this point your player base cares more about being able to log in and play, than about buying items in the store.


We tried this yesterday for about two hours and unfortunately it didn't help.
Bastonner on 11/29/2015, 02:21 PM - view
How is that possible when there has been over 24 hours downtime for most people?


We haven't been able to specifically identify the cause of the issues. If we knew the source of the issue, we could likely resolve it in short order.

As stated, we've now reached out to the game's developer to investigate further and try to track it down.
No progress to report at this time but we have engaged the game's developers regarding the issue and they're helping us to investigate further.
RockmanEXE on 11/29/2015, 12:10 PM - view
Last night in one of the threads someone said the crash occurs when client receives store packet. he also stated blocking said packets fixed the issue. ON TOP OF THAT people who can get in report crashing when they open the store.

please consider taking it down temporarily to see if it fixes the issue


We received that report and are investigating it.

We shut down the store yesterday for two hours but it did not resolve the issue, unfortunately.
Edited by: Denommenator 1 minute ago
At this time, it's unclear if the sale is contributing to the login issues players are experiencing. As a safety measure and in an effort to try and alleviate these issues, we have scaled back the sale temporarily by removing stacks of three loot boxes.
We continue to investigate the character login and client crashing issues post-maintenance.

If you are experiencing these issues. Please try the following:

1) Close the game launcher completely.
2) Re-login.
3) Run a repair via the launcher's "Tools" menu.
4) Try to launch the game.

The above has worked for some players but not all.

I'll post any updates regarding this issue in this thread as I receive them.
Seralina on 11/28/2015, 08:18 PM - view
Don't suppose you have an estimated time length as well? And thanks for trying to figure this out.


Oh yes, estimated downtime is 2 hours. I'll edit the OP.
The TERA servers will go down for maintenance at 9 a.m. PST tomorrow while we attempt to address the login issues some players have been experiencing throughout the day today.

We apologize for the inconvenience caused by these issues today and appreciate your patience while we work to resolve them.

We're aware and working to restore the game world.
Necroscope on 11/28/2015, 05:58 PM - view
My wife just loaded up her machine and as LastToRise has pointed out she didn't even touch the website or the ingame store at all (mainly because she couldn't log in) but it appears from our household end the store has nothing to do with it.

We use high powered gaming rigs to play so it's nothing from our end.

I'm concerned about the statement that it's not "easy" to extend the sale. I'll cop that on the chin but I'm not in the least appeased by this statement. What is sounds like is "it would take some manpower to accomplish but we don't see a cost benefit". That's not a great PR sales pitch.

As stated by myself the costume I wanted was the Mad Hatter outfit. However the Hat, probably the most important part comes in a loot box with many different outcomes possible. Now if I was in game I would simply keep buying the accessories box until I got the hat, because it's on "sale".

I feel a bit like I have to suck it up, however I can see a simple solution to this issue.

On Monday allow costumes and accessories to be on sale too, along with the other categories highest sellers. That means you don't have to extend the sale and you keep the faith with your customers.

It's a compromise, that I believe most players would see as fair.


I meant more the time it would take to setup. We'd have to do it at some point in the future, perhaps not this weekend.
I just had the issue occur on my home PC. A repair seemed to fix it, though it might have been a coincidence.
LilNorin on 11/28/2015, 05:38 PM - view
I just got this with this issue around 8:15PM EST after being fine the entire day. :(

someone I know tried going to tools &gt; repair and that worked for him.
Trying that now....


Let us know how it goes. It's weird because it's only affecting some players and some are even seeing it resolved while others are not.
Stlex on 11/28/2015, 05:27 PM - view
I'm having the same issue as everybody else in this thread- PORTS: FAIL comes up when I run the Diagnostics Tool. DNS isn't an issue, so I know it's not on my side, and I've tried restarting my computer three times, restarted my router and modem, as well as disconnected literally everything else that was sharing a connection with my laptop. I've tried logging in on another computer and it's still not working, either. I've done literally everything that the Error page for my specific Error number talks about, and nothing is working. I've tried logging in over a dozen times in the past hour- was only able to log in for a few minutes this morning on one character while Day 2 sales were still active, and then I had to leave for the day, hoping to get a peeksie at the Day 3 sales when I was able to log back in... Which, at this rate, doesn't appear to be until Tuesday. T_T

Considering quite a few of the costumes aren't going to be available anymore come Tuesday, I'm SERIOUSLY hoping that this problem is either recognized as a problem and is fixed before the Day 4 sales start, OR that the sale for Day 3 is either repeated or lengthened. A vast majority of your paying playerbase can't even log in to participate in your sales today- I was able to log in and buy from Day 1 and 2, but what gives with Day 3 not being an option for a lot of us, and what REALLY gives with EnMasse staff not even acknowledging that there's a problem?! Come on, I was hoping that you as a company was better than this. Please, we only want to support you and spend some dough- hard to do when you break your game. Q uQ


Unfortunately, we cannot easily extend today's sales, though the discounts on some items will return on Monday.

If you want to get today's discounts, you can find also find them in our web store at https://store.enmasse.com. Any purchases made on the web will be delivered to your in-game Item Claim.
Our team continues to investigate the issue but unfortunately I have no progress to report at this time. We apologize for the inconvenience caused by this. I'll report back with any updates as I have them.
We're continuing to investigate.
We restarted some services. Please close the launcher and login again. Let me know how it goes.
I have informed our Operations team of this issue and they're looking into it.

Please try closing the launcher completely and re-logging, it may help. If it does, it would be great if you could report back too.
The FAQ is now updated. Apologies for the confusion around this.
MyuuMew on 11/26/2015, 01:14 PM - view
the old underwear boxes I do much like the more delicate look to those undies and id hate to see them go ;/ so imma stock up on as much as the lootboxes allow XD


There was an error in the sale FAQ upon release. Only the stack of 5 of the old inner armor will retire following the sale. The FAQ has been updated to reflect this. That said, all inner armor loot boxes will be discounted during the sale on Sunday. Apologies for the confusion!
Yes, EMP purchases through Steam qualify for the gift with purchase.
Jater on 11/26/2015, 11:29 AM - view
Hello, will I get the pink unicorn mount today if I recharge 40$ EMP or more, cuz in the store website it says during the weekend? Bu today is Thursday.


Apologies, that is a bit unclear.

You will receive the gift with EMP purchase throughout the entirety of the Black Friday sale (today through Dec. 1 at 10 a.m. PST).
Following a few technical issues launching the sale, everything should be up for day one now. Thanks for your patience!

You can find all of today's discounted items in the in-game store on the "Black Friday" tab.
Thanks for pointing this out!

The FAQ is incorrect, loot boxes will be 50 percent off on Sunday, not buy one get one free.

I'll get the FAQ fixed up.
Heya all,

Update on the donation and raffle prize emails. These were sent out at 3:00 p.m. PST today, so you should be receiving them very soon if you haven't already.

If you can't find the emails, please be patient, we'll make sure everyone receives their proper rewards after the holidays.
Heya all,

Just snagging this #2 post to update on the donation and raffle prize emails. These were sent out at 3:00 p.m. PST today, so you should be receiving them very soon if you haven't already.

If you can't find the emails, please be patient, we'll make sure everyone receives their proper rewards after the holidays.
The emails are still sending. It takes time to manually send each person an email.
Sellsilver on 11/25/2015, 02:40 PM - view


Also, on a somewhat related matter, I seem to recall that a gm use to post a thread on patch days for reporting of all bugs/problems with the patch, and I think this should be made a thing again, so that everyone has /one/ place to go to, and you guys also only have to worry about just one place, instead of scouring and hunting down every post/duplicate posts.


That is a great idea! We can implement that into the plan.
Yuxibr on 11/18/2015, 09:44 PM - view
Hello Danicia! My question is about Brawler's exclusive costumes and weapon skins. Are they gonna be add to fashion coupons or through purchase at store? Thank you!


Congrats on being the winner of the random draw on the livestream today! You get a Permanent Friendship mount! Harmonia will PM you to find out which character/server you want it on.

Cheers!
I posted an update on the main Extra Life thread here.
We'll pass this feedback on to Production. If you have concerns/feedback, be sure it's respectful and constructive. It helps the team sort through the issue. Thanks!
Truly, I am a noob. And I am sure I will pay for my insolence. :D
They've been sent, except for the Brawler invite, which will go out on Monday.

It will take time for the emails to reach everyone as they're being sent via our mail system. Some folks already have them, but you should be receiving them today as time goes on.

Be sure to check the email account you used for Extra Life.

If you donated anonymously, and put your Character/Server name, we've used your EME account email.

If you donated anonymously and didn't indicate Character/Server, but emailed us your receipt, you'll get your codes at the email you used to contact us.

Don't forget to check your Spam folders!

The En Masse offices will be closed on Thursday, November 26 for the Thanksgiving holiday. The support team will be back in the office on Friday.

To all our friends in the U.S., happy Thanksgiving!
Sellsilver on 11/25/2015, 02:18 PM - view
And thank you very much for your reply. I am very appreciative.


I hope that as we work on better communication internally, it will mean we get better at communicating with y'all. As example, we will start having patch notes out the day before the patch, unless there is some reason. Obviously, we cannot always have them ahead of time for things like emergencies and hotfixes, but w'ell have them as soon as we can get them.
Howdy all,

Denommenator touched on this briefly in this post, but we'll expand out the answer.

Yes, there is a plan for an update and we've handed off all the feedback. The update is still planned for post-Halloween and we were in error to state it would be in yesterday's patch update.

It was due to poor communication between Community and Production, regarding the timeline. Once everyone is back from the holiday, we will give another update with a possible timeline.

We apologize for our miscommunication with both Production and with the community. The upside for this has led to an internal discussion on the importance of community communication and making sure it's accurate from all sides.
AN UPDATE!

We have chosen all the winners of the raffles! We have all the donation rewards! We're sending out emails for all of these today. Be sure to check the email you used when you donated, the email you sent to the Community mailbox (for anonymous donors).

If you donated anonymous, but put your character/server information in your donation, we have tracked you down and you'll get an email on your EME account email.

Brawler Access information:

For those of you who donated/raised $50 or more, you'll be receiving your Brawler Test Server access emails next week. We'll have the download information and instructions for you at that time.
We're going to start a program like that, where folks can ask questions, the Community Team gets answers, and we answer them on the Livestream. We're answering some of the questions posted here.

My hope is that we can do this every 2 weeks (Community Chat stream) and in my upcoming Community Plan, we could do something like that. Or do a TERA reddit AMA.
Greetings all,

Here are the things which were addressed in today's hotfix:

- Fixed a display bug with the Brace for Impact event achievement "Three Times a Pirate" so it accurately displays the number of completions required

- Corrected the CS queue size (increased from 2 to 5)

- Steam users now have the new launcher

You can see the full list of yesterday's patch notes here.
I adore onions! My SO, however, is not as much of a fan. :)

Garlic/onion bread sounds deeeelish.

I have a recipe board on Pinterest if you want to check out a lot of dishes I make (or are on my list to make).
Havok34 on 11/25/2015, 08:41 AM - view
I could only que as 2 last night.


This morning's hotfix should fix that.
Grimoir on 11/25/2015, 08:47 AM - view
Can we get donuts or bagels while we wait ?.-. EME treat ofc :p


I'm not a fan of donuts, but I will bring these.

Greetings all,

Here's some messaging from Support regarding the Account Armor issues which were popping up after yesterday's patch:

Following TERA’s maintenance and update yesterday, an issue was found that caused the in-game welcome window to be directed to the account log in web site, instead of the correct location containing information aimed at players who have just logged in. Because the account page was being displayed in the game and not on a standard browser window, our Account Armor security system detected it as an attempted login from a new device, and sent an email to the address on users’ En Masse accounts. Naturally this would cause concern.

This issue has since been corrected, and we want to let each member of the community know that this was not an attempted hack of their account. We are very sorry for any concern this caused.

Bluezcluez on 11/25/2015, 07:11 AM - view
There are rumors about it which might be announce in twitch stream today. I believe its 3pm pdt.


You are correct! We'll be previewing a new item in the stream and I'll be getting more information about the sale today.
Yep, today is a hotfix to sort out some issues from yesterday's patch. We're working on getting an update to the notes. Thank you for your patience, all.
You should be able to 5-man as before. Please let us know if you have issues.
Howdy all!

We should have all emails sent out today. Once Harmonia arrives, she'll start the process of sending out the emails. We'll also be picking the raffle winners from every entry, and those emails will be going out, too.

This will happen as soon as we can get it done today. High priority for the Community Team!
Counterpoint above is correct. It appears you're client is not fully updated. Are you playing through Steam?

In any case, we're pushing a patch tomorrow morning as part of maintenance that should address this.
We've been discussing internally the creation of an En Masse-designed configuration to be published as a community template.

I have a Steam controller (as do a few other EME employees) and I've been toying with some ideas that include mode-shifting and the new touch menu.

I'm not sure when we'll release this but it's something I want to do sooner than later so that players can start iterating on and customizing our config to their liking.

There are some community templates out there already (some that are quite sophisticated and feature gyro and edge scrolling), so you might check those out in the meantime.
All servers will undergo maintenance Wednesday morning starting at 7:00 AM Pacific Time. This scheduled downtime will last two hours (7 - 9 AM). This maintenance will address issue with Corsairs' Stronghold group queue.

All servers will be unavailable from 7:00 AM to 9:00 AM Pacific Time.

For real-time server status, please refer to the Server Status page. Thanks for your patience!
Greetings,

We have a thread for feedback/issues here if you can post your issues/screens and such.

Thanks!
Yep! We'll be showing off a sneak peek tomorrow during the livestream.
It's 3, this is a display bug. We're going to try and fix it with a hotfix tomorrow.
Hello!

We have a feedback/questions/issue thread. If you can post any issues or feedback you have there, it would be great.

Thanks!
Patch notes will be up shortly but here is some insight regarding the two issues listed in the OP:

1) There were no planned Federation Bill store updates planned for today. This was a miscommunication, apologies for the confusion.

2) The CS queue being reverted to 2 was not intentional. This was an oversight.

In addition to the above issues, the Corsairs' achievement for the "Brace for Impact" event incorrectly displays that it requires 10 completions when it only requires 3. This is a display error only. Functionally, only three completions are required.

We are preparing a hotfix that addresses the CS queue and the achievement for deploy tomorrow morning.
Greetings,

We've decided to make one thread for reporting issues/questions regarding today's update. We'll get answers as soon as we can.

http://tera-forums.enmasse.com/forums/general-discussion/topics/Feedbackissues-was-Patch-Notes-Fed-Bills-CS-Queue
Greetings,

We've decided to make one thread for reporting issues/questions regarding today's update. We'll get answers as soon as we can.

http://tera-forums.enmasse.com/forums/general-discussion/topics/Feedbackissues-was-Patch-Notes-Fed-Bills-CS-Queue
Greetings,

We've decided to make one thread for reporting issues/questions regarding today's update. We'll get answers as soon as we can.

http://tera-forums.enmasse.com/forums/general-discussion/topics/Feedbackissues-was-Patch-Notes-Fed-Bills-CS-Queue
Greetings,

We've decided to make one thread for reporting issues/questions regarding today's update. We'll get answers as soon as we can.

http://tera-forums.enmasse.com/forums/general-discussion/topics/Feedbackissues-was-Patch-Notes-Fed-Bills-CS-Queue
Greetings,

We've decided to make one thread for reporting issues/questions regarding today's update. We'll get answers as soon as we can.

http://tera-forums.enmasse.com/forums/general-discussion/topics/Feedbackissues-was-Patch-Notes-Fed-Bills-CS-Queue
Greetings,

We've decided to make one thread for reporting issues/questions regarding today's update. We'll get answers as soon as we can.

http://tera-forums.enmasse.com/forums/general-discussion/topics/Feedbackissues-was-Patch-Notes-Fed-Bills-CS-Queue
There was not an intrusion. We've been in the middle of a lot of updates, and it looks like this might be one of the items not working correctly. We'll add it to the list.
Hello,

We're doing our best to gather feedback of all the reported issues and get the information. As soon as we have it from production & operations, we'll have an update for you.
Bluezcluez on 11/24/2015, 11:28 AM - view
Any chance we might get them today if it's not too much to ask ? =)


We're doing our best. It's a manual process and we're also gathering feedback to get answers for the outage issues today (website/launcher/forums). It takes priority. :)
Salvatori on 11/24/2015, 12:11 PM - view
I can still donate and get the Quacklemore Mount?


You can still donate, but the cut-off for the rewards was November 20th.


TERA’s new class, the brawler, is gearing up for our December 8 release: Knockout! And so can you, with our six week special Brace for Impact event!

Starting Tuesday, November 24 and running until Tuesday, January 12, Brace for Impact celebrates the life and times of Marda, the original brawler. Marda’s still out there kicking tusks today, and over the next six weeks you’ll get the chance to experience her journey by doing what you do best:
- Play TERA and complete event-exclusive achievements before January 12 to earn the in-game items Marda’s Gold and Marda’s Steel.
- Visit a merchant in a major city and purchase a Steel Exchange Cube and a Gold Exchange Cube. (You’ll only need one of each.)
-Combine Marda’s Gold and Marda’s Steel in the exchange cubes to earn rewards!

These Brace for Impact achievements are only available until January 12, so lace up your gloves and enter the ring!


Edited by: Harmonia 1 minute ago
We're still going through and getting all the spreadsheets of entries sorted, and crafting the emails. The codes are ready, and we're testing them.
All servers will undergo maintenance Tuesday morning starting at 7:00 AM Pacific Time. This scheduled downtime will last two hours (7 - 9 AM). During this time the TERA website will also be unavailable but the official forums and other web services will not be affected.

All servers will be unavailable from 7:00 AM to 9:00 AM Pacific Time.

For real-time server status, please refer to the Server Status page. Thanks for your patience!
Edited by: Harmonia less than a minute ago
Greetings all!

Welcome to the Brawler Test Forum. The Production Team asked us to put together a new private forum, so you can share your feedback and log any bugs you can find for the Brawler Class and the new Dungeons.

IMPORTANT THINGS OF NOTE

-The server won't be up 24/7. You'll be able to play for sure when we're in the office, but it may be limited outside these hours.

-No Support for Test. We're not offering Customer Support for Test, so if you have an issue, you should post here and Production will follow up.

-Screens, videos, and streams are okay but be advised that this is not the final build. There will still be some updates between Test and Live.

-Your test account and your live account are not related. We cannot move characters, rewards, or other things from one to the other.

Really, we want to you to enjoy yourselves and have a place for you talk about the new class and dungeons. Feel free to help each other out and have a good time.

See you in-game!
Gums on 11/23/2015, 01:23 PM - view
I donated anon but i included my Char name + Server. Am I right in assuming you'll still be able to obtain emails to send rewards to from that?


Yep! We captured all that and can look you up. Harmonia is looking those up right now.
OblivionGD on 11/23/2015, 12:15 PM - view
Is it possible you could make an official announcement once all codes have been sent? Just so everyone can know if they won and to know when we can remove all doubt from our minds if we won or not.


That was our plan!
We're working on them now. It takes a long time to manually sort through the data and send emails. So "Soon" is really, as fast as Harmonia and I can sort data and send emails.
Howdy all!

Harmonia and I are sorting out codes, emails, Brawler access, and more. We haven't sent the codes, as we were waiting for the final donations to come in for the 11/20 midnight cut off.

So, stay tuned; you're going to start receiving emails soon. :)
This has been an exciting week for Brawler reveals. We're going to have more announcements early next week about the upcoming "Brace for Impact" event, our Black Friday deals, and some sweet Brawler skill videos!

Brawler Arrives on December 8!
If you haven't already heard the biggest news of the week, the Brawler will be arriving on December 8! There are several great news articles that have been published this week following some hands-on press demos that we held recently. Check the links below to get first impressions of the Brawler's skills and gameplay.

- Games Beat
- OnRPG

For extra detail on what to expect with the Brawler class and Knockout update, check out the MMORPG.com interview with Treeshark!

- MMORPG

Final Week to Donate for Extra Life
Today is the final day to make a donation qualifying for the Extra Life rewards! Donate $25 or $50 tonight to qualify for the two tiers of bonuses:

- $25 donors receive account Quacklemore
- $50 donors receive account Qacklemore, Rambo for one character, and Brawler test server access

Full details are available in the news post.

Double Drop and Magician Sale Weekend
The TERA community's generous donations to Extra Life have earned a double dungeon drop weekend for nine different dungeons. Full details are available in the news post.

There's also a magical weekend sale on conjurer's, headliner's, and magician's items in the TERA store!

Community Chat Livestream!
Did you miss our last community chat livestream? Don't worry, we've got you covered! You can check out the video here and tune in next week on Wednesday at 3:00 p.m. PST for our next community chat!

Visit the thread and let us know your questions!

Danicia also has a special forum wishlist thread up for feedback.

TERA on Twitch
Looking for a TERA streamer to watch this weekend? Check out our list of community streamers (and be sure to add yourself!).

Federation Bills and Fashion Coupons
Our in-game shops will be seeing an update with next week's maintenance, which will include the much desired Nightforge weaponskins! Keep a lookout for next week's patch notes for the full details on the changes. Additionally, some of the older loot boxes on the TERA store will be getting an update to their loot table.


Previous "Stuff of the Week" topics can be reviewed from the list below.

----------------

Previous weeks:

11/13/15
11/06/15
10/31/15
10/23/15
10/16/15
10/09/15
Karrterr on 11/20/2015, 01:11 PM - view
My wish is that you would give everyone who donated the friendship Pink Unicorn since we all tried so hard to reach those goals. :)


I know the feels. :)
<<<891011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556>>>
You can contact Tera Online dev tracker at contact@teradevtracker.com - Privacy policy - Tera Online dev tracker is not affiliated with Tera Online or En Masse entertainment.