TERA Online dev tracker
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cannotlogintogame on 08/26/2015, 03:24 PM
The main issue with stuff of the week is that if you have questions to ask about information posted from stuff of the week it's not responded to. Also we have no way to voice our opinions, and further more live help is being cut back on. While you do an excellent job of responding to tickets timely and GM's are very friendly and helpful it sad to have to wait days for help. It would be great to see you along with other staff members to get the answers in a round table like session. I understand that Minea you are the voice of the company online, but it would be nice to see some other people that show they care about this game and us.

I think we have to clarify some things first. The GM's are our Support Team and their primary responsibility is to answer the Support tickets and Live Chat. But most of the people you see around the forums are not, in fact, the GM's/Support Team. Harmonia and I are the Community Team (Harmonia generally handles the socials while you will see me frequently on the forums), and Treeshark is the TERA producer. We are different teams with different tasks. :) (Please see my post from earlier today here for more details.)

I really love the idea of having a round table session and we have introduced other En Masse staff members before, so we are always considering something like that. We love getting to know you as an individual person and we'd love for you to get to know us too. (Past examples: Community Team interview, Hot Pepper Fire Sale, Storm Season preview with Treeshark, etc.) Especially with Extra Life coming this fall, this is something that I'd like to look into more. (Oh and incidentally, if you're in Seattle this weekend, come and hang out with us on Friday! Free drink + food! :P)

However, we are also a small startup company with ~50 people across all departments including HR and Operations, and we will have to be pulling those away from their actual jobs in order to do this. So I want to be careful and not have their work or team impacted by it much. So right now, we are unable to commit to something like this without knowing if we will be able to support it and this is the reason why I believe focusing on the forums and Twitch may be a better option for us.
Folks, if you are experiencing this issue and could share a recorded video of how it freezes from when you start the game, we'd really appreciate it. We'll forward them as well.
I don't have an answer for the accessories but there will be new inner armors tomorrow.
We're tracking this question and I'll be sure to reply back when I have an answer.
Will you be in Seattle during PAX Prime? Join us for the Happy Hour!

On Friday, August 28, we'll be sharing some food and drinks from 3:00 - 5:00 p.m. at the Diller room, located several blocks from the Washington State Convention Center. There will be a limited number of drink tickets and snacks will be provided throughout the event. We'll also be giving away some TERA swag as well as raffling off loot from Tesoro, so be sure to drop by and say hello!

(PAX badges are not necessary for this event, but all attendees must be 21+ with valid ID.)

RSVP here!
Personally I want to make sure we continue focusing on the Stuff of the Week and possibly streaming a bit more again. I think those two channels of communication reach the goal in a more digestible (forum post since it can be stay pinned with links going back to previous ones) and timely (stream because we are able to see chat in nearly real time) way.
Rannug on 08/26/2015, 09:13 AM - view
I took a video of my BAM slideshow and will post it later when back home.

We are currently investigating this issue with Bluehole, so this video would be really helpful. Thank you and will look for it later today.
Good morning! *shares coffee*

Let me clarify a few things.

First, the Support Team (aka the GM's) are the ones who help with technical issues, billing/account issues, in-game issues through the Support Tickets and Live Chat. The forum moderation is mostly handled by the Community Team. (Separating and clarifying this since using the word 'support' can be confusing.)

Second, following the forum rules is a requirement to use this private forums. All posts need to be constructive - some of the content that need to be avoided are personal attacks, callouts, inflammatory comments, overly dramatic comments, racist/sexist language, etc. We do have a clear subforum for you to familiarize yourself with them.

Third, we welcome negative feedback along with the positive. However, if the post content do not follow the rules, they will be moderated. There is an undeniable difference between the following examples: a) I don't like the current game's feature x because y, and it would make the gameplay better because of z reasons. b) Feature x killed the game and devs are morons who need to uninstall the game.
As you can see, example b has nothing constructive or helpful to improve the game OR the community. Just browsing a few pages in General Discussions, there are a lot of posts that are negative feedback on game features, but as long as they are constructive, they are still here. (Did you also know that some posts are merely 'hidden' and everyone can see the content if you clicked on the "+"? Sometimes this is done so that our community can view the public warning and see why the post is not okay.)

As for the staff communication, we do the best we can but there is always room for improvement. :) Always feel free to give us suggestions on what you'd like to see and how you'd like us to communicate better through posts, PM's, emails to community@enmasse.com, etc. One way that we talk with our community is through the weekly mini newsletter where we discuss the week's most popular/hottest topics. The current one is always pinned on top of the General Discussions with links to several previous weeks. (There is also a third party tracking site with a history of staff posts that may make things easier to follow.)

Lastly, if you have questions or comments on moderation, PM me directly, as discussing moderation is against the forum rules. :(
From the pinned thread:

Pet: Nugget

Q: The timing and desirability of the new pet Nugget was not good due to the low gold drops.

Player feedback surrounding the lack of gold drops has been well-received and it’s an issue we plan to pursue and hopefully address with the game developers. Returning Felicity to the Elite Box is certainly a possibility, and one we are willing to consider.
Over the next month, we will be making some changes to our support offerings . Our goal is to streamline where possible and make the most efficient use of our resources, while also increasing the number of solutions we present on our site that will allow players to resolve their issues quickly without needing to submit a support ticket.

There will also be a change to our support chat beginning on Tuesday, September 1. We will continue to offer live chat support for a selection of account management related issues, but if chat is not listed as available for the issue or question you have for us, rest assured you can submit a support ticket and we will answer it as quickly as possible.

Our commitment to helping our players have the best gaming experience possible has not changed, and although we hope you don’t encounter any problems, if you do we will be here to help!
As Arnold said above, please contact our Support Team and they will help. :)
Folks, just letting you know, if the Elite Status was accidentally discontinued due to a technical issue we will be more than happy to continue applying the Elite Status at the discounted rate. Our Support Team will respond as soon as they can, but we are currently a few days behind due to the influx of ticket volume. Hang in there please!
Thank you, we're continuing to look into what could be causing this further. :/

Excluding the TERA folder from Windows Defender/Microsoft Security Essentials seems to be what other players are having the most success with for now, but it was also noted that they turn themselves on periodically.
Redirecting to the pinned thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/82515-Update-on-Game-FreezeLoading-Issues
You're always welcome to share negative feedback, but keep in mind that you must follow the forum rules and avoid overly dramatic/inflammatory content. If your comments do not contribute to the topic and discussion in a constructive way, then keep them away please. (For example, mentioning a former employee.)

For the gold spammers, just because you don't see an action taken immediately doesn't mean it's not being done. I know for a fact that an action was taken just an hour ago because I watched it get banned. As always, please continue reporting them and we will review them to take action.

As for the regions that can access the North American version of TERA, we currently have no plans to change the setting.

Also, any type of events or changes we make, we need the developer's support and help. As the publisher of TERA, we forward our community's feedback and request/make a lot of suggestions. However, at the end of the day, TERA is a global game that spans multiple regions and we are not the developer.
Redirecting to a new thread here: http://tera-forums.enmasse.com/forums/general-discussion/topics/82515-Update-on-Game-FreezeLoading-Issues
(Continuing from this thread)

During this morning's maintenance we implemented a potential fix for the game freezing issue. (For more details, please see the news post here.)

We are opening this thread up to gather feedback to see if there are improvements. Please let us know by replying in this thread if you see or don't see any improvements.
(I'm actually going to move this out of the Off-Topic since this is about TERA. :))
Could you try this? (copying from the pinned thread):

Unable to View the Support/Billing Page

We've been seeing some of our community members reporting that they cannot load the Support and billing pages of our website. We have been investigating this issue working closely with multiple players, and our current conclusion is that the issue lies within the ISP or the modem/router. The only successful workarounds that we've seen are connecting from a different location (such as school instead of home, etc.) or accessing the specific pages with cellular data on a mobile device after turning off the wi-fi.
Unless there is a specific announcement, it's always the same: 7-9 a.m. PDT as announced in the Server Status forums. :)
Here is our updated details on what's been going on and the announcement for the potential fix for this issue during the maintenance early tomorrow morning.
That is really weird. We'll look into this, thank you for letting us know.


Since Friday, August 21, we have been aware of issues impacting some TERA players—including low FPS, game stuttering, and frequent client crashes.

We have been investigating the issue throughout the weekend with the game’s developer and we have the following updates to share:
  • As numerous players have already identified, the issue stems from conflicts between TERA.exe and Windows Defender, and in some cases Microsoft Security Essentials and other anti-virus programs.
  • A recent Windows Defender update changed the way that the program interacts with the
  • TERA client, causing systems to increase in CPU and disk usage while running TERA. This is what is causing the recent stuttering and FPS drops for some players.
  • This issue is impacting other
  • TERA publishers as well and is not unique to the version published by En Masse Entertainment.

    We will be deploying a fix during our next maintenance that will hopefully address the issue.

    However, if you would like to try to correct the problem for yourself and resume playing TERA immediately, you can try the following steps to add your TERA install directory to the exclusions in Windows Defender and Microsoft Security Essentials:Go to "Settings" in either program. (You may need to do this in both programs.)
  • Click "Excluded files and locations" from the left-side menu.
  • Click "Browse."
  • Navigate to the directory where
  • TERA is installed on your computer and click "OK."
  • Click "Save Changes."
  • Try launching
  • TERA to see if your issues are resolved.

    Thank you for your patience while we continue to investigate this issue and work to resolve it. We apologize if it has impacted your ability to play TERA this past weekend.
    For the level 65 BuddyUp reward, you click on the reward token and it should open up a token store window, then you get to choose one of the available items. Could you check if this is what you see? :o
    Could you try exiting and restarting the launcher completely to see the items get delivered to Item Claim?
    If anyone who's experienced an issue like this hasn't contacted our Support Team yet, please do so. They will look into it and help sort it out.
    We're aware that this is still an issue for many of our players and it remains our priority. :( We are currently working to give a more detailed information as well, and we'll share this a bit later today.

    (From the reports we've seen and gathered, the temporary workaround that has the most success rate seems to be whitelisting/excluding the TERA folder to whichever antivirus program. (One community example: http://tera-forums.enmasse.com/forums/general-discussion/topics/Are-you-having-FPS-stuttering-issues-lately-This-is-the-fix))
    Thank you, folks. I'll forward the replies.
    We just tried another fix.

    Could you try exiting the launcher completely, restarting and repairing it again please?
    You inspired me to make this today. <3

    Adding:

    - Chat text size bug. >>> We have forwarded the issue as a bug.

    - /em does not bring up the roleplay chat. >>> This will be fixed during the next maintenance.

    - We're also tracking down a frequent game freeze and loading issue. Please see this pinned thread.
    I think this should help.

    From the pinned thread Stuff of the Week above.

    Unable to View the Support/Billing Page

    We've been seeing some of our community members reporting that they cannot load the Support and billing pages of our website. We have been investigating this issue working closely with multiple players, and our current conclusion is that the issue lies within the ISP or the modem/router. The only successful workarounds that we've seen are connecting from a different location (such as school instead of home, etc.) or accessing the specific pages with cellular data on a mobile device after turning off the wi-fi.
    This is a bug that we're working to fix soon. Thanks.
    Okay, it sounds like we are getting mixed results at best. Thank you for letting us know.

    Aside from the temporary workaround of whitelisting the TERA folder in Windows Defender, etc., we will continue to look into this.
    If you're still receiving this error after trying the steps in the FAQ and reviewing your PC specs you can contact our support team for assistance: http://support.enmasse.com/tera. The GMs will help you figure out what's going on!
    XZeroX on 08/21/2015, 06:02 PM - view
    Everything seems to be working smoothly now, thank you.

    Were you having game freeze issues before? Did you restart the launcher and repair?
    @HunkSurvivor, if you see "not enough disk space" please make sure to run the launcher as an administrator.

    @HannaHaweil, we're aware that there is an additional download for players through Steam. The patching process for Steam is slightly different and you shouldn't be alarmed.
    Please allow the files to download and then run repair if you have any issues launching the game.
    Please allow any patches to download, and then run repair if you are experiencing any issues launching TERA.
    Hi everyone, please keep your comments to the topic at hand. We're looking for information from anyone who was previously affected by the game loading/freezing issue and has tried the troubleshooting steps.
    Here are this week's topics:

    TERA Loading Issues or Seeing Consistent Game Freeze

    Are you experiencing issues with loading the game or seeing constant game freeze? We have a pinned thread here with more information.

    Storm Season: Dreamstorm

    The amount of Dreamstorm nodes are not enough. Is there a plan to increase the availability?

    We anticipated some potential issues surrounding the release of Dreamstorm, including server lag and restrictions around the number of players that can participate per node. We deployed the current Dreamstorm schedule with the goal of monitoring the impact on server performance as well as player feedback.

    Unfortunately, the number of available nodes at any given time is fixed, we cannot deploy additional concurrent nodes. What we can do is trigger Dreamstorms more frequently, by adding times to the schedule. We will be monitoring server performance following the release of this new system and adjusting the schedule accordingly based on our findings.

    Along with the amount of Dreamstorm nodes, the Dreamstorem experience does not provide friendly experience due to its poor performance and non-cooperative nature. Is there a plan to improve this?

    The Dreamstorm system promotes personal performance over group performance in terms reward distribution. In this sense, its design is more competitive than the previous Nexus system, which encouraged player cooperation towards a shared goal. This is inherent to the design the system and unfortunately it may be difficult to address. We’ll see what can be done, however.

    The Dreamstorem experience is particularly less friendly to healing classes due to the reward system based on the kills and resurrection buff. Is there a plan to improve this?

    Admittedly, the system was ill-conceived in this regard. We’ll relay this feedback to the developers to see if there are any changes that can be made to improve this aspect of the system.

    Resetting/Moving UI

    Q: There are a lot of UI pieces that move/reset, or off the screen. What is going on?

    Player interface setups, especially highly-customized or irregular setups, can be impacted when new builds are published. This is because new interface elements are introduced or logic and rules surrounding how interfaces can be placed may change.

    Our QA team has been digging into the cause of these issues and they have identified that the game has rules around valid and invalid setups. Unfortunately, we don’t fully understand the ever-changing logic that qualifies a UI setup a “valid”. We’re attempting to gain a better understanding of this with the developers.

    In the meantime, we urge players that are experiencing issues with the interface (for example, off-screen elements) to run a repair of their client through the TERA launcher, launch the game, and then click the “Reset UI Potion” under the “UI Settings” section of the Options menu. Make sure to click “Apply” and “OK” afterward. This is also recommended prior to re-configuring the UI to your liking, if it has been recently affected by a build update. This allows you to set a “clean base” of sorts.

    You can confirm your individual UI placements are valid by placing a UI element, then logging out of the game and seeing if your placement “sticks”. If it does not, you will have to try another position. This is obviously not an ideal process, but it will allow you to verify your UI setup is maintained across sessions. This will not necessarily prevent a UI reset following release of a new build/update, however.

    Pet: Nugget

    Q: The timing and desirability of the new pet Nugget was not good due to the low gold drops.

    Player feedback surrounding the lack of gold drops has been well-received and it’s an issue we plan to pursue and hopefully address with the game developers. Returning Felicity to the Elite Box is certainly a possibility, and one we are willing to consider.

    ----------------

    From previous week:

    Unable to View the Support/Billing Page

    We've been seeing some of our community members reporting that they cannot load the Support and billing pages of our website. We have been investigating this issue working closely with multiple players, and our current conclusion is that the issue lies within the ISP or the modem/router. The only successful workarounds that we've seen are connecting from a different location (such as school instead of home, etc.) or accessing the specific pages with cellular data on a mobile device after turning off the wi-fi.

    ----------------

    Previous weeks:

    8/14/15
    8/7/15
    7/31/15
    7/24/15
    7/17/15
    Edited by: Minea 3 minutes ago
    The fix has been implemented. If you were experiencing issues before, could you try logging into the game and let us know if it has been resolved?
    Going to redirect the topic to the pinned thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/82115-Having-Issues-Loading-or-Seeing-Consistent-Game-Freeze
    Redirecting to the pinned thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/82115-Having-Issues-Loading-or-Seeing-Consistent-Game-Freeze
    The game freezes that are being experienced is a separate issue, I'm going to redirect that to today's pinned thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/82115-Having-Issues-Loading-or-Seeing-Consistent-Game-Freeze

    Locking this to avoid confusion.
    Hello,

    Some of our players are experiencing an issue loading the game or seeing extremely frequent game freezes that makes the game unplayable.

    We are currently implementing a fix with the hope that it will resolve the issue, but we expect the implementation to take us a few hours. The current ETA is approximately at 7 p.m. PDT, and we will continue using this thread to update you.

    Once it is complete, please exit completely from the launcher, restart, and use the "repair" function of the launcher.

    ----------------------------

    (We've seen some community comments that temporarily whitelisting TERA in Windows Defender / Microsoft Security Essentials, so this may be worth a try if you are comfortable with this.)
    Edited by: Minea 1 minute ago
    Do you have any popup blockers for your browser, etc.?
    This was resolved yesterday, are you still having issues?
    You can PM me too. :)
    MagicSteel on 08/21/2015, 12:38 PM - view
    TY for prompt response Minea.
    Trace Route info sent on a ticket.

    Thank you so much, we're going to look at it.
    I'll copy the request I have in the other thread to help us track this down:

    Could you run a trace route to patch.tera.enmasse-game.com?: how-to-steps
    Hey guys,

    We've been trying to track this down and have a request for those who are experiencing this issue.

    Could you run a trace route to patch.tera.enmasse-game.com?: how-to-steps

    Thank you very much, Angel. :)

    The channels should be 5 now.
    Could you guys tell me if this is still happening? (And if so, for which instances?)
    - Northern Arun Channels will be 5 again.
    - BuddyUp code's text limit is not long enough for some character names.
    - Portions of UI reset or move.

    For the UI, could you share which portions of the UI are resetting/moving and when (for example, is it every time you load, start the game, log into a character, etc.)? So far I've seen: skill cooldown bar, skill bar, clock, Elite Status bar, and compass
    Edited by: Minea 1 minute ago
    (Folks, we appreciate feedback, but we do ask you to avoid minimum content posts. Please feel free to continue discussing the topic but let's do more than one word reply, for example.)
    - The amount of channels in North Arun has decreased to 1 + additional ones as the channel gets full. >>> The amount of channels has been increased to 3. (If the server goes down it will go back to 1+, but we will change the default number of channels during our next maintenance.
    As Cuttler said and stated in the patch notes/on stream yesterday, it is a Wedding "Chapel". :)
    This should be resolved now, please let us know if this is still happening. :)
    I really think it was the donuts, they wanted in and now the servers are up! :)

    Please help us gather the information on major in-game issues with the new patch today.



    (For personalized technical help, please contact our Support Team.)
    In the meantime, we'll share donuts. (Just us because the other En Masse teams are busy working on things. They need to concentrate so I won't distract them with delicious donuts. <3)

    We're seeing some issues with our webpages this morning, we're working to fix it. Thanks for letting us know.
    We need a bit more time for the maintenance, we are shooting for 10 a.m. PDT.
    This morning's maintenance is being extended for an additional 30 minutes.

    The estimated time for the maintenance's completion is 9:30 a.m. PDT. We're keeping everyone updated in the pinned thread here in General Discussions.
    We're working to fix this, thank you for letting us know.
    It is being extended till 9:30 a.m. PDT. Please follow the pinned thread. Thanks. :)
    We will be extending the maintenance by approximately 30 minutes.

    The estimated time for the server maintenance's completion is around 9:30 a.m. PDT.
    Hello Bartelli,

    This has been fixed earlier today, thank you for bringing it to our attention. Also, please be assured that there was no risk of credit card or password information being transmitted insecurely. The credit card information is not stored on our side and they are processed by our billing service provider, not us. :)

    If you see any other security-related questions, please contact our Support Team. Thank you again!
    Wanted to make sure to leave a message here with the corrected end date:

    Minea on 08/19/2015, 04:01 PM
    This was our mistake. And since it was so we would have liked to extend the event, but unfortunately we are unable to since the new patch tomorrow does not have the festivals included. :(

    We'll try harder to get the correct information out next time.
    Hello,

    We will be performing an all server maintenance starting at 7 a.m. PDT tomorrow morning. We will be bringing you the next patch, Storm Season!

    All servers will be under maintenance starting at 7 a.m. PDT on Thursday, August 20.

    • Ascension Valley - PvE
    • Celestial Hills - RP PvE
    • Highwatch - PvE
    • Lake of Tears - PvP
    • Mount Tyrannas - PvP
    • Tempest Reach - PvE
    • Valley of Titans - PvP

    The estimated downtime is 2 hours. Thank you for your patience.

    (Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)
    Hello,

    We will be performing an all server maintenance starting at 7 a.m. PDT tomorrow morning. We will be bringing you the next patch, Storm Season!

    All servers will be under maintenance starting at 7 a.m. PDT on Thursday, August 20.

    • Ascension Valley - PvE
    • Celestial Hills - RP PvE
    • Highwatch - PvE
    • Lake of Tears - PvP
    • Mount Tyrannas - PvP
    • Tempest Reach - PvE
    • Valley of Titans - PvP

    The estimated downtime is 2 hours. Thank you for your patience.

    (Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)
    This was our mistake. And since it was so we would have liked to extend the event, but unfortunately we are unable to since the new patch tomorrow does not have the festivals included. :(

    We'll try harder to get the correct information out next time.
    Hello, all!

    Today on Twitch, we will do a short stream on the upcoming patch, Storm Season.

    Join us at 3 p.m. PDT to take a peek at the new friend UI, Wedding Chapel and Dreamstorm!

    TERA's Storm Season will arrive on Thursday morning, August 20.
    Good morning!

    We can help set this right and will be more than happy to take care of you, but if you haven't yet, please contact our Support Team. The Community Team you see on the forums are not equipped to deal with the account/billing-related issues, I'm afraid. And we have fantastic GM's who will respond as soon as they are able to! :)

    (Also, could you make sure to follow the forum rules and avoid quit/goodbye content? Thanks.)
    There will be amended chat support hours on Wednesday, August 19. Chat support will be available between 2:00 p.m. and 7:00 p.m. PDT. Normal chat support hours will resume on the 20th.
    There will be amended chat support hours on Wednesday, August 19. Chat support will be available between 2:00 p.m. and 7:00 p.m. PDT. Normal chat support hours will resume on the 20th.
    Mayfleet on 08/18/2015, 11:22 AM - view
    According to that page, no matter what bottle you pick, they all have same index = "1" that send to server, means we not choosing anything, fake choise. I think rng boxes coded with same logic. Too bad :c
    Cant be really sure, dont have any catalysts to check it.

    As mentioned in the event announcement, all of the different potions share the available item list. (For example, selecting a red potion won't give a better chance at something vs. selecting a blue potion.)


    TERA's Storm Season update (Thursday, August 20 during scheduled 7:00 - 9:00 a.m. PDT maintenance) brings the Dreamstorm, BuddyUp system, and more!

    Check out our latest patch notes for full details!
    For those who are still experiencing a technical issue viewing/using the Welcome Window, here is a temporary workaround method:

    Disclaimer: This workaround only works in Google Chrome.

    1. In Google Chrome, go to https://store.enmasse.com/tera
    2. Click the blue "Sign In" link on the top right corner of the page and log into the web store with your En Masse account.
    3. Once you sign in, you should be able to view your current EMP balance and also use the "Sign Out" link to sign out. (If your EMP balance doesn't display correctly and says "Error", please try signing out and in.)
    4. Go to https://store.enmasse.com/tera/potion-shack to use the Potion Shack by inputting the URL in the browser's address bar.
    Edited by: Minea 2 minutes ago
    Commented in the pinned thread, but also here: this should be fixed now. Thanks.
    This should be fixed now. We've also been continuing to work on a way to address the technical issues with the Welcome Window. I'll have more information later today.
    Catalysts should be dropping still, we're looking into why it's not. :(
    For more information on the forum ranks, please see this post from way back.

    I see a lot of cases on both sides when they are helpful and not helpful, but it's something that we know.
    There won't be a weekly server maintenance tomorrow morning since we are patching on Thursday, August 20. :)

    We'll share more information on the Thursday maintenance later this week and we'll have the patch notes sometime today or tomorrow.
    I'm a founder and I'm still around! :D

    *hugs all in thread*
    (Sharing a suggestion is fine, but spamming the forums is a huge no-no. All of your duplicate threads have been moved to Trash. Please regard this as your formal warning.)
    I'm sorry this happened, you took the best course of action by submitting a ticket to our Support Team. They will respond as soon as they are able to and will take of this matter. Currently our turnaround time should be around 48 hours.
    Good afternoon,

    Here are this week's topics:

    August 20 Patch: Storm Season

    Our next content patch will arrive on Thursday, August 20. We will have the patch notes next week, but the two biggest components of the next patch are the Dream Storm and BuddyUp Program. (Check out the newspost links to the game guides!)

    Kyra's Potion Shack Event

    Q: It was mentioned that this event will be extended.

    We are extending the event until the maintenance on August 25 (a week longer than initially announced) and we will also continue to work on resolving the technical issues.

    (Please note that you will not be able to use the Catalyst after the event is over. While the rewards from the Catalysts will be different, the unused Catalysts will be usable when the Potion Shack returns. (It is not currently known what the rewards will be or when the event will return though.))

    Rewards in Max Level Instance Dungeons

    Last week we mentioned that this is a topic that both En Masse and Bluehole would like to improve and will work together on. As for the timeline, our goal is to make these improvements sometime in September.

    Unable to View the Support/Billing Page

    Q: I can't load the Support and billing pages on the TERA site. What's going on?

    We've been seeing some of our community members reporting that they cannot load the Support and billing pages of our website. We have been investigating this issue working closely with multiple players, and our current conclusion is that the issue lies within the ISP or the modem/router. The only successful workarounds that we've seen are connecting from a different location (such as school instead of home, etc.) or accessing the specific pages with cellular data on a mobile device after turning off the wi-fi.

    ----------------

    Previous weeks:

    8/7/15
    7/31/15
    7/24/15
    7/17/15
    7/2/15
    Edited by: Minea 3 minutes ago
    Hi there,

    I'm afraid we currently do not have a plan to change our server settings or location.


    (Dank, be nice. >:/)


    The second major feature of Storm Season, TERA's latest update, is the BuddyUp program. It’s a great way to play with your friends, to make new friends to play with, to introduce new players to the world of TERA—and to get awesome rewards for doing any or all three!

    We've already told you about Dreamstorm, so now it’s time to unveil the BuddyUp game guide, so you can familiarize yourself with how the new system works, and exactly how it rewards you for participating. We're confident that once you read the game guide, even the most introverted player is going to want to start sending out those friend invitations!
    We are extending the event until the maintenance on August 25 (a week longer than initially announced) and we will also continue to work on resolving the technical issues.
    Hello!

    OP, did you know this type of inflammatory and derogatory comments based on anyone's ethnicity/nationality/race are against the forum rules?

    People are people, there are always good and bad. We are all human beings, and it's time to start judging and treating individuals based on their behavior.

    If you see inappropriate/offensive language in game or on the forums, make sure to report it so that it can be reviewed and we can take action. Thanks.
    The rough translation of the Korean name would be "Timespace Crack".
    Hi ItsMario,

    Do you have any other computer you can try to use to access the support page or store? We've been investigating this issue with a few other players and it does not seem to be a networking issue (though we can check that for you, too) but rather an issue with your local web browser or PC security settings.

    Can you try another web browser, and if that doesn't work, try another computer on the network?

    If neither of these steps work, please try pinging support.enmasse.com through the command prompt, and then direct message me the results.


    Rediscover riding excitement with a new beetle mount!

    TERA presents three new mounts that will turn heads and make you the talk of the global channel. Starting right now, you can drop by the TERA store and choose either Buzzer, Tweedle, or Cutter (in either character-bound or account-bound versions).

    But before you decide, what would you say if we told you that there are tricked-out versions of all three of the beetle mounts, that restore not just your HP, MP, Stamina, but all three?

    Allow us to present the new deluxe beetles! Noble Buzzer, Noble Tweedle, and Noble Cutter recover HP, replenish MP, and rejuvenate Stamina! You can buy the regular beetles directly from the TERA store, or you can pick up one of the noble beetle boxes for a chance to win TERA's most awesome mount yet.Each of the Noble Buzzer beetle boxes, Noble Tweedle beetle boxes, and Noble Cutter beetle boxes is guaranteed to contain a semi-enigmatic scroll and has a chance to win the matching noble beetle, or other valuable consumables such as alkahests, spellbinds, enigmatic scrolls, or other great loot.


    TERA's next update (Thursday, August 20 during scheduled maintenance) introduces two major new features: the Dreamstorm world event for level 65 players, and the BuddyUp program, for everyone! In fact, there’s so much new and unique content coming your way that we're splitting the Storm Season posts in two.

    We'll tell you more about the BuddyUp program in the next Storm Season post—but today, we're bringing you the Dreamstorm game guide, a heads-up on the all-important who, what, when, where, and how of this exciting new world event.

    Go check out the game guide for the first of Storm Season's major features, and keep an eye out for Part II: BuddyUp, and the game guide that goes with that! (Don't worry: There will be patch notes for this update, as well.)
    (Hi.

    I'm going to close this very derailed thread, but I did want to mention that we don't do the game development for TERA.)
    It is currently not possible to remove the damage numbers, I'm afraid. :(
    (All posts need to be constructive and free of personal attacks or inflammatory remarks. A few folks are crossing the line, so let's not have a forced forum vacation. :( )
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