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Thanks. We're checking on this now!
I forgot to turn off the event following maintenance. Should be fixed now.
SnugglesFairie on 09/20/2015, 03:05 AM - view
I do not have windows defender or security essentials. Yet I still have a problem that started around the time of the catalyst / potion shop update.

The problem: at totally random times, my game will lock up for 1-3 seconds. The fps drops to 0. Then it will go back to normal. Normal fps for me in most dungeons is about 45-70. Normal in most areas are 60-90 fps. I have been playing since beta. It has never happened before the potion shop/ catalyst patch. I do not have this issue in any other online games that I play.

I run dungeons every day on several toons. Almost everyone that I encounter complaints that they experience this issue too. So I know it isn't just me. My guild mates are constantly experiencing this as well. Most of us do not have Defender or Security Essentials.

Today alone, in the span of 2 hours, I had my game lock up 11 times during dungeons. And in hard mode dungeons, it can and does kill me. It is getting extremely annoying to everyone. I have been in many teams that have wiped because of the game locking up in the worst times.

I love tera and I would hate to give it up. But I am seriously considering dropping elite and giving up the game. I can't play the way that I want. I can't run a dungeon without worrying that this is going to happen. It is sucking the fun out of the game. And again, I have been playing since beta. Tera is one of my favorite mmorpgs.

LancerJiva on 09/20/2015, 04:13 PM
Okay so this is far from fixed. I honestly can't even remember when it started. My guess is before the nexus patch. But here have a look at my fps on ZERO graphic settings. My fps drops when hitting a boss in a dungeon, otherwise its normal.

You guys really need to fix this. It makes TERA not enjoyable anymore.

I'm sorry to hear you're still having issues, and LancerJiva, I believe I watched the video you submitted relating to this. Are you experiencing this only on one character? Am I remembering correctly?

In any case, I'm not sure your issues are specifically related to the Windows Defender/MSE fix, which was very specific.

Do you experience FPS drops even when you lower your graphics settings?

Tesa on 09/19/2015, 12:44 PM - view
- Forge and Argent mounts still need their glows fixed. (eyes, chest)
- Experience Points (Lvl 40) (Lvl 45) and (Lvl 50) still don't work since the release of the BuddyUp System (which introduced a differently named versions of these in the recruits leveling reward boxes, if that may have been related to them not working anymore?)

Also, the freeze fix has worked perfectly for me so far. Adding Tera in Windows Defender never fixed anything for me, a windows 8 player still, but so far everything seems to be back to normal now

1) I'm looking into Forge and Argent.

2) The Experience Points bug is fixed now following today's maintenance.

3) Great to hear about the freezing issue. It is also fixed for me on my home PC. Still looking for more feedback on this though before we announce it as officially resolved.
Edited by: Denommenator 1 minute ago
I just turned the event off. You should be restored to your own fashion the next time you play CS. Please let me know if that's not the case.
Edited by: Denommenator 1 minute ago
MattOsiris on 09/22/2015, 10:06 AM - view

Still looks like a cocktail dress... maybe its because I already had it?

Yes, this is because you already had it. We will be sending out the correct version of the costume to those players that already received it either today or tomorrow. The item will be delivered to Item Claim, so keep an eye out. I'll post back here when they're all sent out.
I understand it's disappointing to know a costume is out there but not available in the game. We made t he decision to not release the dress because we determined the down side of releasing a costume that had major issues was greater than the up side. I truthfully do not know if or when the dress will be corrected and released, but I will remind the producers that the community still wants it!
Akuarine, if no notice went out in the game beginning an hour before maintenance, then this would be the second week in a row that it was programmed to go out but did not. We have tested the messaging system and it has appeared to be functioning properly, but if there was no maintenance messaging again then we know there was a problem.

Could you confirm for me that you were in the game between 6am and 7am PDT today, and the server you were on?
I'm going to go ahead and lock this thread, as the issue is with European TERA service, which is operated by Gameforge and is completely separate from the North American TERA service that we provide.
Hi there. Please be patient and know that we are aware of this and are working hard to sweep up this spammer's mess!
Hi there, we are definitely aware of these and are working hard to remove them from the forums. Hang tight - the end is in sight!
Happy weekend and happy "talk like a pirate day" TERA community! I'm a bit late with Stuff of the Week this Friday evening, but I have two important updates to share with you...

Let's go!

Game Freeze/Windows Defender Issue

We're finally making some progress on this annoying issue. Bluehole has been working directly with Microsoft for the past two weeks to identify the source of TERA's conflicts with Microsoft Security Essentials and Windows Defender. Microsoft has successfully re-produced the issue and is reporting that it should be fixed as of 09/16.

Though we have confirmed on internal machines that previously exhibited the issue that it no longer occurs, I'm not so quick to call this fully resolved.

If you experienced this issue, or continue to, please let us know! It is of the utmost importance to us that we restore game performance to those players that suffered this issue.

To test and see if the issue is resolved, simply remove the TERA client folder from your list of exceptions in Microsoft Security Essentials/Windows Defender and launch the client to see if you experience the lagging/freezing that was associated with this problem.

Once we're fully confident that the issue is fixed, we'll post an update in the main stickied thread here.

Game Improvements - Gold Drops and Max Level Dungeon Loot

The nerfs to open world gold and max level instance rewards introduced in the "Go Berserk!" update have been a sore spot among the community for a good while. We continue to actively work on this issue with Bluehole and are making some good progress. Re-instating the previous drops is a bit of a tricky process that requires thorough testing, which has contributed to the lengthy turnaround time in making these improvements. We made some progress this week though and we're getting closer.

Concurrently, we're preparing an update to the game that will hit in mid-October (referenced in Treeshark's producer letter here). It's possible we'll have a solution before then, but if not, these improvements should be included the update.

I realize it's not exactly the best news, but it at least gives you frame of reference as to when you can expect these changes. In the meantime, we appreciate your patience as we've sorted this out.

I've been super busy this week, so I've not had as much time to cruise the forums as I'd like. If you feel I missed anything in this week's "stuff", post a reply below and I'll do my best to track it down and post a follow-up either in this thread or in next week's stuff. Until then, keep on plunderin' mateys!


Previous weeks:
Edited by: Denommenator 2 minutes ago
GodofOlmypus on 09/18/2015, 07:29 AM - view
That's not necessarily true. The reason for the fewer number of system messages is because the mini jackpots no longer trigger system messages. In the past events, there were announcements anytime someone won the 1k alks or 200 semi enig, or a roddie mount, or a snowsuit etc. But there were lots of forums posts in the past complaining about the spam being annoying and blocking people's screens, so it seems that eme has made it so that the "mini" jackpots no longer trigger system messages.

This is true. The Premium Alkahest jackpot is the only one configured to trigger world events. I felt the other jackpots would trigger too frequently and contribute to spam.
Hey everyone, if you're having technical or connectivity issues please contact our support team for assistance. Please be sure to include your diagnostic file so the GMs can evaluate where your connectivity issues are arising.

@PrincessSophie, that specific error indicates connection issues between your computer and our servers. If this is a new behavior you may want to contact your ISP to see if they are experiencing any outages or performing maintenance in your area.
It is active in one dungeon, Shattered Fleet.
We don't usually comment on drop rates but I can confirm that the rate for the Premium Alkahest jackpot is the same as it has been for all jackpot events we have run throughout the history of TERA.

Hey everyone, I updated the language so that it's clearer -- pre-made teams will not be affected by this event.
Hey everyone, I updated the language so that it's clearer -- pre-made teams will not be affected by this event.

It’s "Talk Like a Pirate" Day this Saturday, and TERA is celebrating all weekend long with pirate-themed loot and events!

Starting right after maintenance on Thursday, September 17 and continuing until maintenance on Tuesday, September 22, entering the 10v10 Corsairs’ Stronghold battleground automatically equips you with costumes and accessories suitable for a pirate…or, alternately, a ninja — the pirate’s natural enemy. Thirty-player pre-mades are not affected.

If pirate dungeons are more your thing, you’ll want to board the Shattered Fleet, where you’ll get double loot drops all weekend long!

And if you like the pirate look so much you miss it when you’re not out on the high seas, you’re in luck: All pirate-related items are 50 percent off in the TERA Store all weekend. And pirate-related loot boxes are buy one, get one free!

We’ll see you in-game…'less ye be a landlubber!
Hey everyone!

The details on all the weekend events are now up (links below) :)

From the Pirates vs Ninjas event post:

"If pirate dungeons are more your thing, you’ll want to board the Shattered Fleet, where you’ll get double loot drops all weekend long!"

Pirates vs. Ninjas Weekend

Last Weekend of Summer Strongbox Jackpot
Edited by: Harmonia 2 minutes ago

It’s been a great summer for TERA, and to thank you for sharing it with us, we’re opening up a prize-filled weekend just for you!

Starting Thursday, September 17 following maintenance and running until maintenance on Tuesday, September 22, opening the strongboxes can net you big rewards!

Running low on strongbox keys? We’ve got you covered with stacks of 5, 10, 20, or even 50 keys! Everything you need for a weekend of fun, prizes, and fabulous adventures!

Additionally, summer swimsuit items from TERA’s back catalog are available in the TERA Store all this weekend. Stock up while you can, because after Tuesday these eye-catching items will go back into the vault for another year!
No, that message displays for other types of in-game events as well, we'll have a bit of news coming out later this afternoon :)
Just to update you on this, we are doing everything we can to combat these fraud gold sellers. I can't go into detail about our tactics, but please know that not only do we ban the account (and all associated accounts) as soon as we see them post in chat, we also have other things we are doing to make their lives as difficult as possible.

I know they are an annoyance, and I hope everyone knows to steer clear of them. They are using stolen credit cards to fund their operations, so providing them with your card info for a purchase is clearly not something that should be done.

They are persistent and adapt quickly to things we do to keep them out, but eventually we will make it so tough for them that it is just not worth it, and they will move on to become the problem of some other game.
Hi Folks,

I am investigating why no messaging went out in game for this morning's maintenance, because I personally set it up yesterday to go out at 60, 30, 15, 5, and 1 minute before the maintenance. If there is a problem with the messaging system, I will do everything I can to make sure it is resolved before the next maintenance.

Thanks, and I'm sorry for the trouble.
Hi Folks,

I am investigating why no messaging went out in game for this morning's maintenance, because I personally set it up yesterday to go out at 60, 30, 15, 5, and 1 minute before the maintenance. Can I get confirmation from folks on different servers that there was no messaging? It will help to know if it was one server that it did not go out on, or all of them.

Thanks, and I'm sorry for the trouble.
Hi all. Can you confirm for me that there was no in game messaging this morning regarding the maintenance? I ask because I actually set up the messaging myself yesterday, and it should have gone out 60, 30, 15, 5, and 1 minute before the start of maintenance. If there was not any messaging, that indicates there is a problem with our messaging system.

If possible, could someone from each server confirm this for me?

Many thanks.
We've fixed this and the federation bills will deliver normally tomorrow.
Thanks everyone, we're looking into this now!

We will be performing an all server maintenance starting at 7 a.m. PDT tomorrow morning. After the maintenance, we will be having an end of summer strongbox jackpot event (details to follow!).

All servers will be under maintenance starting at 7 a.m. PDT on Thursday, September 17.

• Ascension Valley - PvE
• Celestial Hills - RP PvE
• Highwatch - PvE
• Lake of Tears - PvP
• Mount Tyrannas - PvP
• Tempest Reach - PvE
• Valley of Titans - PvP

The estimated downtime is 2 hours. Thank you for your patience.

(Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)

We will be performing an all server maintenance starting at 7 a.m. PDT tomorrow morning. After the maintenance, we will be having an end of summer strongbox jackpot event (details to follow!).

All servers will be under maintenance starting at 7 a.m. PDT on Thursday, September 17.

• Ascension Valley - PvE
• Celestial Hills - RP PvE
• Highwatch - PvE
• Lake of Tears - PvP
• Mount Tyrannas - PvP
• Tempest Reach - PvE
• Valley of Titans - PvP

The estimated downtime is 2 hours. Thank you for your patience.

(Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)
Servers are back up folks!

Thanks for your patience. Just as an added FYI we'll be having an additional all server maintenance tomorrow (thread will be posted shortly!).
TERA game servers have experienced some instability this afternoon and will be brought back up shortly! Please follow this thread for updates.
Hang in there, we're working on getting AV back up!
I'm afraid that changing the class of a character is not possible in the way that it is to change the race, gender, appearance, or name. My understanding is that this primarily due to the way the skill tree for each class does not match up with those from other classes. To be perfectly honest, I do not anticipate class changing a character to ever be available in TERA.

Once equipped and bound, costumes are intended to be used only by that one character. This is the reason we do not move bound costumes (or mounts) between characters.
Sounds like there may have been a brief connectivity issue affecting you folks earlier this afternoon, but it also sounds like it's resolved now?

Let us know if it's continuing for anyone!
TrinityXero, if you have not already done so, please submit a support ticket so that we can assist you with this. Please go into the main TERA folder and run the program there called EMEdiag. When it has finished, please save the results and include that .txt file with your support ticket.

Also, please make sure to include in your ticket that you have already tried reinstalling from Steam as well as our site, so that we do not recommend you do that again.

Denommenator on 09/11/2015, 05:18 PM - view

Bamarama Diamond Matches

Q: Diamond matches are no longer featured as part of Bamarama? Will these return to the event?

We are testing a fix internally that should hopefully see diamond matches returned to Bamarama very soon. If all goes well, we will deploy the fix during our next maintenance

This will be fixed following tomorrow's maintenance.
kaeyre on 09/12/2015, 09:45 PM - view
do you have an ETA for the new costumes? lately we have been getting costumes really shortly after ktera. im sorry for my impatience i just wanna know how much time i have to save up !

Within the next couple weeks if all goes to plan.
The Level 60 Scroll is now back in the in-game store. While the product was available on the web, it (for some reason) wasn't properly assigned to a product category which is why it didn't appear in the in-game store.

You can now find it again under the "Account Services" category.

Thanks for the heads up!
Hi all,

Please follow the forum rules and stop the personal attacks. If attacks continue, the thread will be locked.
Hi all,

Please follow the forum rules and don't make personal attacks. If this continues we will be forced to lock the thread.
1. Avoid being overly dramatic and non-constructive content.
2. Avoid generalizing the entire community or groups of people. The same goes for insulting others.
3. If someone is being harassed, make sure to reach our to the staff members by reporting so that we can take the appropriate moderation action. (Just being downvoted is not a harassment.)
4. If you have questions on moderation, PM the staff directly.
5. "Inb4lock" stuff is against the forum rules.
6. Creating/using an alternate forum account is against the forum rules.
If you see suspicious behavior in game, please report the player with as much information as possible (screenshots, videos, character/server name, match time, etc.). Thank you.
We don't have an ETA for the brawler class yet, but we will be sure to share more information as they become available.
This is a known bug that we're going to fix in mid-September (hopefully next week or so). Sorry about that.
Denommenator wanted to give it a go since he'll be more active on the forums! :D

I really like his style of writing. :)
We're testing a fix. Please see Denommenator's answer here.

(There is no need to create a new thread when there is already an active discussion on the same topic.)
We're testing a fix. Please see Denommenator's answer here. :(
Denommenator on 09/11/2015, 01:50 PM
Unfortunately, a bug is preventing us from adding the new items to the dressing room. It should hopefully be fixed soon (sometime next week).

Hey all! This is Denommenator, one of the Senior Producers here at EME! With Minea soon departing, I'm taking a crack at stuff of the week...this week. Here we go!

Producer Letter

Treeshark released his end-of-summer/fall producer letter which promised future improvements to open world gold drops and end-game instance rewards, as well as teased upcoming content including the new character creation interface and starting island, the first community-designed costume set and, of course, the highly-anticipated new melee class, the Brawler!

Phew! That was a mouthful!

Read the producer letter here.

Game Freeze Issue

The nagging issue of game client freezing/stutter caused by conflicts with Microsoft Security Essentials and Windows Defender continues to persist. The good news is that Bluehole is actively working with Microsoft on the issue and we can hopefully expect a fix soon. This has been a very difficult issue to lockdown, so we greatly appreciate your patience and willingness to troubleshoot the issue while we’ve pursued a fix.

View the most common troubleshooting steps here.

Bamarama Diamond Matches

Q: Q: Diamond matches are no longer featured as part of Bamarama? Will these return to the event?

We are testing a fix internally that should hopefully see diamond matches returned to Bamarama very soon. If all goes well, we will deploy the fix during our next maintenance

Loot Removal from Lower Level Instances When Playing with Higher-Level Player

Q: Recently loot was changed so that nothing drops from instance dungeons when the character is outside of a specific level range. This is making things a lot more difficult to help friends or farm items for your alts. Can this be reverted?

We have brought this up to the developer based on the community’s feedback.

Minea’s Departure

Your long-time community manager and our dear friend and colleague Minea is departing EME to travel the world! Join me in saying goodbye and thank you for her many years of hard work on TERA.

Wish her well here.

Not only that, but your TERA Producer, Treeshark, recently got married is headed off on his honeymoon for the next few weeks!

Congratulate him in the in the producer letter thread here.

That means you’re stuck with me, Denommenator, for the next little while. I've got some big shoes to fill but I’ll try my best to keep things running smoothly. Wish me luck and thanks for the warm welcome!


Previous weeks:

Beckiboo on 09/11/2015, 12:59 PM - view
Is wings. Not wings on my character's head, not batwings, just some amazing feathery wings as a back piece with a choice of white or black, maybe more colors but if just black and white were brought in i'd be so happy. Animated would be a bonus but not crucial. I can't believe we don't have these in game already!

I have a feeling your patience will soon be rewarded.
ToytheElin on 09/11/2015, 01:40 PM - view
No dressing room? D:

Unfortunately, a bug is preventing us from adding the new items to the dressing room. It should hopefully be fixed soon (sometime next week).
This is awesome! Be sure to tweet at us (@TERAonline) so we can give you a reweet when you're going live :)

Can't wait to see the next round of matches.

We've added five new animated accessories: pinwheel headband, flower pinwheel, googly eyes, hypno eyes, and bubble bubble! Use them to anger your enemies, to make sure your group pays attention to you, or to cheer on your favorite in the Bamarama! And that’s just off the top of our heads!

You can acquire any one of these hypnotic headpieces randomly in the Headband Hairstyle Box, or collect all five at once in the Heads Up! bundle. Both options are available now in the
This was a bug that we fixed 1-2 days ago. Sorry about that. xD

(No current plans for a new forums, I'm afraid.)
We're looking into it.

(I'd love to see everyone avoiding minimal or no content posts like requested in the forum rules... :( )
Thanks Ark! Be nice to Denommenator while I'm away, he needs to be in one piece by the time I get back!
We don't have an ETA yet, but I'm sure there will be many announcements along the way since a new class is always exciting. :)
Thank you, Ark!

It really warms my heart when someone goes out of their way to show kindness towards other members of the community, including the staff here at En Masse. (They're people too! :D)

You gave me an idea. I'm going to start calling the new Mrs. Treeshark "Flowershark". <3
Hi Toizu,

Please try the steps in the FAQ Kitcalie linked. You may have a corrupt game file from the update, so I recommend starting with running repair.

If the issue continues please contact support so the GMs can help!
BioIllusion on 09/10/2015, 02:50 PM - view
this is a sad day for tera, the only 2 nice people in this company are gone.

- view
You can be Thorin and Harmonia can be the handkerchief I forget. :D

Don't forget meeeeeee, Minea! :(

Thank you all for the kind words. I'm at this weird stage where I am happy and sad at the same time for the same reason, but I'll still be around in TERA and on Twitter.

DeliciousMami on 09/10/2015, 03:37 PM - view

You've killed me. :{

However, it was a fine adventure we had. :{

You can be Thorin and Harmonia can be the handkerchief I forget. :D
Welcome to TERA, xKeegan!

Sorry to hear you're having download issues, but the suggestions here are absolutely true: we no longer support HappyCloud downloads, and you should use the direct download instead, or install TERA through Steam.

If you have any other tech issues with your install, our support team is also available to help: http://support.enmasse.com/tera

PS: I have to admit that I lol'ed at "the unhappy cloud" in the title.
Hi Chaser,

Purchasing issues cannot be discussed publicly due to their confidential nature so I will be locking this thread. Incomplete or pending transactions cannot be refunded because funds have not been received. Our support team can only assist with refunds when a transaction has been completed.

I know these types of issues can be extremely frustrating, but please avoid call-outs on the fourms.

Please contact your financial institution to resolve this issue, and if you have any additional issues with these purchases continue to work privately with the GMs assisting you.
The reason behind my decision is explained in the post, guys. Let's not spread a false rumor.

It was so hard to decide to leave, I literally waited till the very last day. I'm flying out on the next day, 9/15. >_<
This was a bug that we fixed, sorry about that. xD
This should be resolved now. :)
Dear Community,

Today I want to share with you the most difficult decision I have ever made – to take an opportunity to travel abroad and leave En Masse as of September 14.

I made this personal choice to spend more time with my family who have been traveling abroad for work, and to pursue the dream of international travel. While I am wildly excited about getting a once-in-a-lifetime opportunity like this to visit Europe, the decision had to be made almost immediately to accommodate the travel schedule. And it simply wouldn’t be fair for me to suddenly take such long and frequent breaks away from the game, En Masse teams, and most of all, the TERA community.

I joined En Masse in February 2010 in the role of a Production Assistant/Translator to help the communication between Bluehole and En Masse, and it was during the closed beta tests in early 2012 that I became the Community Manager. Seeing everyone rushing in when the servers opened and watching the Primes get their titles are some of the things I remember, but what I felt during those days can be best described as a whirlwind of happiness despite the long hours in the office. The last five and half years I’ve spent at En Masse with you definitely have been the most exhilarating and rewarding time of my life, not to mention that I got to follow my passion for games and working in the game industry.

TERA is a living and breathing game that is always changing, and we have a lot of exciting stuff coming. As mentioned in the latest Producer’s Letter, we will see the instance dungeon and gold drop improvements soon, which are based on our community’s feedback. We also have new content to look forward to, including the changes in the beginning island and the new class, Brawler! I will be enjoying these as a player, and I hope to run into you on CH or HW sometime when I'm back home. :)

I myself am in a bit of shock at how fast the days are passing by, but I am happy that the TERA community will be in the hands of those who are committed to TERA. The En Masse team will step up to make sure that we communicate directly with you. In addition to continuing the Stuff of the Week, you will see more of Denommenator, Treeshark(after his honeymoon, of course), Harmonia and other staff on the forums, and we are looking for a Community Team Lead for our community.

I will treasure the fun we had, but my fondest memories will always be of you all - the TeamSpeak piano concert in Bastion, TERA rap battle in a guild voice chat, telling scary stories outside of the Eldritch Academy during Halloween, meeting you in person at PAX East & Prime, and talking to you about random stuff in game or on the forums. TERA may be just a game, but I love that I was able to connect with you as a person through TERA, even just for that moment.

Thank you all for being a part of TERA, and a part of my life.

Catherine “Minea” Park

P.S.: For those who wish to keep in touch, here is my Twitter.

It's working fine for me but we're looking into it nonetheless. Thank you. :)
We'll have the animated head accessories tomorrow.
Added that too. Thank you for being very helpful. <3

With summer almost over, we thought you might like even more reasons to play TERA. Specifically, our fall festival lineup, including Bamarama, Rootstock, and Pond Faire.

Starting Thursday, September 10 following maintenance, and running until maintenance on Tuesday, September 29, TERA's trio of festive festivals are back for your gaming enjoyment.

At specific times during the day, the BAMs come out to play! Talk to Lein (just west of the Rootstock fairground, at the entrance to the arena), and place wagers on which of two BAMs will win in a head-to-head match up. Start by purchasing golden tickets from Teena, Tayana, or Linu (the Bamarama bookies), then place your bets with them. If your BAM wins, you'll get a piece of the purse, via parcel post: more golden tickets, which you can sell back to the bookies when you're ready to cash out! (You can also get golden tickets by completing Rootstock daily quests.)

Golden Ticket events occur every ten minutes, until ten minutes before the hour, when Bamarama hosts a special Diamond Ticket event! Diamond Tickets up the betting amount, so even if you can't make it to the other matches, be sure to be on hand at ten 'til!

Just outside the Bamarama arena, the Freeholds' annual winter harvest festival is going on! The return of Rootstock brings back such events as Kick-Bale, the Pigling Rodeo, Rootstock quests, food, drink, and a whole festival worth of daily event quests!
Pond Faire

Players of level 18 and higher can join in the festivities as baba (baby) tuwangis turn seven years old. Play Drum Away and Hide & Seek, participate in daily quests, and just soak in the heady atmosphere of the Tuwangi Mire!
I am not aware of a production point cost change or a plan in the future. (I also remember us having issues with server stability with event item gathering bots that we had to fix during a previous event.) Not yielding more materials is due to them being the event gatherables - at least this is how I understand it. (I don't think the patch notes were specifically addressing event gatherables.) :(:(:(

We have already forwarded our community's feedback on Dreamstorm and heard back that Bluehole will take them for future consideration. Gridiron feedback was also forwarded.
TL;DR of the thread from the way I see it:

1. It's nice to make an effort to improve one's gameplay in an MMO where people count on you.
2. It's nice to make an effort to guide others who are new to the game in a friendly and welcoming manner.

I know things aren't as clean cut as above, but let's stick to these and we won't have regrets.

Love you all. <3
We're on it, thank you! :)
Could you try the suggestions listed in our FAQ on this topic?
Logged as a bug.

Thank you for letting us know, msoltyspl. ^^
The TERA servers and stores are back! I see folks logged in. :)

Yuul on 09/10/2015, 09:27 AM - view
Now we're talking. Wasps are much worse than regular ol' bees.
Although I am not too afraid of wasps either. I was stung only once and it didn't even do anything much. It hurt a little for half an hour and then it was gone. No swollen bits on my skin or anything.

I think we found your super power.
Bees in your room sound terrifying.. How are you holding up?? All bugs should stay outside and away. xD
Samariukas on 09/10/2015, 09:05 AM - view
Server and Store Maintenance...
Is this the reason, why my EMP is 0 right now?(Because I know I had 290 left)

Yes, right now it shows that I have 0 and I have mannnnny EMP's (that I can't spend since it's a GM account). :P

Lamb bulgogis! You are making me want to cook bulgogi in real life!
Edited by: Minea 1 minute ago
(I'm going to move this to Art & Media since even a story seems to be a better fit for the subforums than a General Discussions area.

The idea sounds really fun, good luck! :D

(Also a general reminder that using real money is not permitted for fan created materials. But I'm sure you knew from other posts. :) )
As much as I want to get them for my male castanic, not this week, I'm afraid! xD
I haven't gotten to do maintenance hangout threads lately but since we do have a bit of extra time today, so we can just chat a bit here. :)

I've been craving scones lately. Not the sweet kind, but a plain one. A scone with coffee or tea sounds really good for breakfast.

We're extending the maintenance by 30 minutes and will keep everyone updated in this thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/91015-Server-and-Store-Maintenanced-Extended
Redirecting to http://tera-forums.enmasse.com/forums/general-discussion/topics/91015-Server-and-Store-Maintenanced-Extended
Good morning!

We are going to extend the server and web store maintenance by 30 minutes, with the maintenance scheduled to end at 9:30 a.m. PDT.

We will continue to use this forum thread to update everyone.

(It's about 8:40 a.m. PDT now, so the maintenance will continue for another 50 minutes or so.)
Some of the hastags from KTERA include: #campus #orautumnbaseball #dyeable #tartanpattern #rockchic #chicgirl #rockspirit

We will be performing an all server maintenance starting at 7 a.m. PDT tomorrow morning. After the maintenance, Rootstock/Pond Faire/Bamarama will start and the 5-person queue for Corsair's Stronghold will be back.

All servers will be under maintenance starting at 7 a.m. PDT on Thursday, September 10.

• Ascension Valley - PvE
• Celestial Hills - RP PvE
• Highwatch - PvE
• Lake of Tears - PvP
• Mount Tyrannas - PvP
• Tempest Reach - PvE
• Valley of Titans - PvP

The estimated downtime is 2 hours. Thank you for your patience.

(Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)

We will be performing an all server maintenance starting at 7 a.m. PDT tomorrow morning. After the maintenance, Rootstock/Pond Faire/Bamarama will start and the 5-person queue for Corsair's Stronghold will be back.

All servers will be under maintenance starting at 7 a.m. PDT on Thursday, September 10.

• Ascension Valley - PvE
• Celestial Hills - RP PvE
• Highwatch - PvE
• Lake of Tears - PvP
• Mount Tyrannas - PvP
• Tempest Reach - PvE
• Valley of Titans - PvP

The estimated downtime is 2 hours. Thank you for your patience.

(Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)
Kiracubed on 09/09/2015, 02:26 PM - view
is it possible to then have that character merged into their main account?

This is not possible. :(

For in-game events, we have Rootstock/Pond Faire/Bamarama starting tomorrow and we'll have Halloween stuff after that.

(I wanted the new class name to be "puncher". :P)
The 5-person queue for Corsair's Stronghold will be back with tomorrow's maintenance. While this queue isn't perfect, the desire to play with friends/guildies is something that we understand and want to encourage.
More information on these topics can be found in the latest Producer Letter.

Greetings TERA Citizens!

My name is Patrick "Treeshark" Sun, and I’m here to talk about the current state of TERA and to look ahead at what's to come.

Current State of the Game

Recent patches have brought us the Dreamstorm, new BuddyUp Program, Dressing Room, and Gridiron battleground.Unfortunately they have also brought with them several changes that we hope to address with upcoming patches.

- Gold drops were severely altered to combat botting in other TERA regions.We do a pretty good job of combatting botting here, so these changes are not necessarily the best for our community.I’m happy to report that we will be reverting as many of these changes as possible to get things back to the way they were.
- Dungeon drops also need to be improved, and we are currently discussing what changes we will be implementing to the dungeons to improve them.We have a good amount of information from the last time we did this, and will be using this as a guideline to the new improvements.In the past, we have made changes ourselves to help improve areas like this in TERA. However, we’ve noticed that this has caused problems, both in how we maintain these updates and how they impact the actual game.Because of this, Bluehole has agreed to make these changes directly in the game build.Getting these changes will take longer, but it will be better for the game in the long run.This method will help us streamline our process and create a more stable build with fewer inconsistencies going forward. We are working with Bluehole to get this build and to test it as soon as possible, and will provide regular updates about our progress.
- Lagging/freezing issues that have cropped up recently are being diligently investigated. This has been a very difficult problem because of the complexities involved with the recent changes in a third-party company's software. Even within our office we saw that game performance changed daily, playing normally one day and then encountering the issue the next. While we do not have a full resolution yet, we are working with Bluehole and Microsoft on a solution.More information on this can be found here.

On the Horizon

On the upcoming slate for TERA, we have quite a bit in store.
- Bluehole has long been wanting to improve the starting experience for TERA, and it will finally arrive! A new character creation and character selection screen, as well as a new beginning island to replace the Island of Dawn is arriving in October.It’ll present all our players with a new introduction to TERA, and feature a story about the giant tree towering over the island!
- Also arriving in October will be our first North American community designed costume set! We were amazed at the entries we received, and cannot wait to unveil this set to celebrate Halloween in TERA.
- Next up, we will be getting a new class: the Brawler - a melee tank that uses her fists. The brawler will be a human female class that starts at level 1.Her primary weapon will be her powerfists – powered gauntlets to help her dish the damage and attract all the danger nearby.Coming along with the brawler will be a new set of top gear, which will combine PvE and PvP sets into a unified set of gear for players to use.There will be a lot more information on the Brawler in the coming months, so be on the lookout!

Lastly, I’d like to introduce Matt "Denommenator" Denomme to the TERA team as Senior Producer.Matt has been working at En Masse since February 2012 and has worked on TERA through its initial launch and the free-to-play transition. He then moved to the role of a producer on En Masse’s Zombies Monsters Robots, before recently re-joining the TERA team in May to lend support with the Steam launch. He has been working behind the scenes on TERA ever since.

With the recent changes in the Community team affecting our Twitch streams, both Denommenator and I will be increasing our presence on the forums to communicate directly with you.He will be especially active on the forums in the next few weeks while I am away overseas on my honeymoon.


Treeshark out.
Edited by: Harmonia 2 minutes ago
Cute video!

This reminds me of my favorite slayer popo video! :D
This type of behavior is not tolerated in TERA. If you see offensive/inappropriate chat, please report it so that we can review the content and take action. Thank you.
It was our bad this morning, we'll do better about getting the in-game maintenance messages out, sorry. :(
Hello folks,

Please see this week's topics:

Game Improvements - Gold Drops and Max Level Dungeon Loot

Q: Are there updates on increasing the rewards in max level instance dungeons and the gold drops in game?

We are well aware of the community feedback on these issues and are making progress with the game’s developers on improving the situation around both these issues. In short, yes you can expect improvements in both regards. We hope to have an update for you sooner rather than later.

TERA Loading Issues or Seeing Consistent Game Freeze

Q: Some players are still experiencing the game freeze/performance issues. Is there a progress or a suggestion on improving this issue?

Unfortunately, this is a difficult issue to resolve as it appears to stem from conflicts with Microsoft Security Essentials and Windows Defender. En Masse Entertainment is working closely with the Bluehole to resolve this issue and both teams consider it of the highest priority. Some progress has been made in investigating the issue but no solution has yet been found. We will provide continued updates on this issue as we have them.

In the meantime, please consult our news post on the issue for potential solutions. If the troubleshooting steps detailed in that news post do not work for you, it would be extremely helpful to us if you posted some details surrounding the issues you’re experiencing and your current PC setup (operating system, antivirus program, etc.)

Dreamstorm Experience

Q: Are there plans to improve the Dreamstorm experience for the healing classes?

At this time, there are no plans to changes planned for the Dreamstorm system, though we’ve passed our community's feedback to the developer for future consideration.

Rootstock, Pond Faire and Bamarama

Q: When will we be seeing Rootstock/Pond Faire/Bamarama back in game?

We have these events planned on the calendar and you can look forward to them starting soon. Stay tuned! :)

BuddyUp Program Reward: Midnight Party Dress

Q: The Moonlight party dress box from the BuddyUp Program rewards currently gives an incorrect item.

This is a bug that will be fixed in mid-September. The fix will be automatic and there is no action required on your part.

Agnitor Reputation NPC

Q: The Agnitor reputation NPC was removed with the Storm Season patch. Will it come back?

This NPC was removed without our knowledge in the Storm Season patch. We are currently exploring the possibility of having it added it back.


Previous weeks:

Edited by: Minea 1 minute ago - Reason: typo :(
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