TERA Online dev tracker
Toggle all posts - All devs - Exclude twitter - Exclude moderators - Minea (Community manager) (profile) - LongClaw (Publishing VP) (profile) - Scapes (Digital marketing MGR) (profile) - SupportGuru (Director, CS) (profile) - Chager (Producer) (profile) - knoxxer (Senior producer) (profile) - Tonka (Content specialist) (profile) - Pwnyx (Web director) (profile) - MerryAgony (Customer support MGR) (profile) - Batgirl (PR Manager) (profile) - VelikaNightWatch (Community moderator) (profile) - Yurian (Community moderator) (profile) - Treeshark (Associate producer) (profile) - Cade (GM) (profile) - Araya (Customer support MGR) (profile) - Kawika (Lead writer) (profile) - Wallypark (Technical producer) (profile) - Immascarybunny (CS Specialist) (profile) - Solomon (Director, CS) (profile) - Xariel (CS Supervisor) (profile) - Halrath (Community moderator) (profile) - Aliila (Associate Producer) (profile) - Harmonia (CS Specialist) (profile) - CobaltDragon (CS Specialist) (profile) - @TERAonline (Twitter) (profile)
We welcome constructive feedback but not posts created for dramatic effect. The nightmare is on our weekly sale list for this week.


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Just wanted to say thank you for the thoughtful feedback, I've edited out the 'petition' part of the linked thread so that we can focus more on the topic and not forum rules. :)

As for the topic itself, we will make a note and share it internally. Thanks!
Welcome back! We missed you, Slubby. :)
Let's keep the thread on topic please. I've edited the title for you with the reasoning in the original post.

And thank you for your well-written suggestion! Yep, it's something that we're aware of, so we'll keep this in mind. :)
We're actually working on getting a lot more avatars. :)

And I don't think human male avatars are bad... :(

(Let's not hastily use the word "racism" as it can be seen as posting for dramatic effect.)
Edited by: Minea 4 minutes ago - Reason: added last line
Thank you for sharing! :)
I'm going to close this super old thread, please feel free to create one in Arts & Media section, where it would be more appropriate. Thanks!
Please don't necro dead threads.
Where we were
It has been a hell of a ride since TERA went free. When TERA:Rising launched we expectantly saw our support queue volume increase significantly. It got to a point where we were not at all happy with the response time for our tickets, and the wait time for live chat.

This led to a tough decision. We took live chat down for a week (March 18th – March 25th) to focus our entire effort on the backlog of support tickets. During this time we worked around the clock to answer thousands of tickets, drank way too much red bull, ate way too much pizza, and reduced our average response times to less than 72 hours when the week ended. While we still were not happy with a 72 hour response time; it was an improvement from where we were. Live chat returned to service on March 26th with a slightly different schedule.

Where we are now
Since March 26th we have further reduced ticket response times to less than 24 hours, chat wait times have come down significantly, and all of the GMs that were here before TERA went free are still around.

Our Current Hours of Operation
  • Submit a Ticket: 24/7 open to everyone. We staff 24/7 to answer these as quickly as possible.
  • Live Chat: Tuesday – Saturday open to Founder and Elite: Noon – 8pm Pacific


We thank everyone who waited patiently for a response from us, and can’t wait to see you in game!
Edited by: Solomon 13 days ago
D:

Please don't make me drool on the forums.
Mite on 04/17/2013, 11:04 AM - view
Solomon on 04/17/2013, 10:59 AM

drank way too much red bull


So, how many wings do you have have now?


42
Sano on 04/17/2013, 11:25 AM - view
You know what I hate the most about support now? I keep getting answers that don't make sense so I have to demand a supervisor almost every other ticket to get an actual answer. The one that pissed me off the most was "Santa hats were never tradable, but by it off broker!" Seriously I'm not happy with support despite the times.


I looked into your ticket history under Sano, but do not see the santa hat question or any escalations to a supervisor. Perhaps you did this under a different account. Feel free to PM me the incident number if you feel any issue was handled incorrectly. We are human, and mistakes can happen. If something clearly wasn't handled the right way we want you to let us know.
(Moving this to Off-Topic)

Where we were
It has been a hell of a ride since TERA went free. When TERA:Rising launched we expectantly saw our support queue volume increase significantly. It got to a point where we were not at all happy with the response time for our tickets, and the wait time for live chat.

This led to a tough decision. We took live chat down for a week (March 18th – March 25th) to focus our entire effort on the backlog of support tickets. During this time we worked around the clock to answer thousands of tickets, drank way too much red bull, ate way too much pizza, and reduced our average response times to less than 72 hours when the week ended. While we still were not happy with a 72 hour response time; it was an improvement from where we were. Live chat returned to service on March 26th with a slightly different schedule.

Where we are now
Since March 26th we have further reduced ticket response times to less than 24 hours, chat wait times have come down significantly, and all of the GMs that were here before TERA went free are still around.

Our Current Hours of Operation
  • Submit a Ticket: 24/7 open to everyone. We staff 24/7 to answer these as quickly as possible.
  • Live Chat: Tuesday – Saturday open to Founder and Elite: Noon – 8PM Pacific


We thank everyone who waited patiently for a response from us, and can’t wait to see you in game!
Congratulations to the winners and thank you, Dragon.Rage and Raven Tail for hosting this!
Thanks, Iniker! :)
You guys already know we'll always be behind KTERA in terms of information and content unless they hold back content and information for Korea, the reason being TERA is developed by a Korean game company in Korea. That said, when we have the content depends on a lot of things and how we choose to get the information out also depends on a lot of things. Dev resources are shared by all territories and we (NA) are one of the territories as BHS juggles them all. Sure, it'd be great to have the information immediately but as the NA publisher we have our own strategy and release schedule, which means we do our best to decide when it'd be most beneficial for our community and it's not always easy to predict what/when will be available for us. I don't know/have the details for the Kelsaik raid right now, but Knoxxer already mentioned that while the new bg and raid will be separate updates, it will be before the alliance update. More specific information will come when we have more to share, we'll be very excited to share it with you. ^_^

So let's get the thread back on topic and focus on the interview. No more derailing with who represents who. We can have a constructive discussion and leave constructive comments without generalizing anyone. Surely we can show a bit more appreciation for the hard work TERAfied continues to do for our community.
Founders and elite users should have the chat option during the live chat hours and although we had an incredible surge of support tickets/chat around TERA: Rising launch, we worked through the majority of them. So the ticket turnaround time shouldn't be too long now. :)

As for the chat issue your'e seeing, there are several possibilities. Assuming you're correctly logged into the founder/elite account, it could be a time zone issue and/or it could be due to a change in system clock. We recommend trying with another web browser or computer if you can. Also there is always the possibility that this is a bug, but we haven't had reports on this yet. Hope it helps!
I've seen people from ALL servers misbehaving in game and the forums.

Even being "good" or "bad" is highly subjective. Are you "good" if you can only succeed with equally experienced folks? Or are you also "good" if you lead a group of newcomers and succeed as a group? Are you "bad" if you don't want to drop a non-level 60 from nexus group? Also surprisingly, a lot of the player nomination contest entries I've seen are from PvP servers.

I'm all for server pride but dividing people into groups and generalizing them is not helpful for the community. We're all TERA players after all, and should respect all types of gameplay and each other. :P
(*gently puts you down among fellow mystics* :) )


Our community continues to grow. This time, fan site TERAfied interviewed Associate Producer Patrick Sun (AKA Treeshark). They talked about TERA: Rising, changes coming down the pike, and the path that led him to his role today. It’s a unique glimpse at what drives people in the video game industry.

So head over to TERAfied and check out the full interview!
Let the dead thread lie in peace please. :)
Oh you guys, you should all know by now that baiting other people with dramatic and non-constructive posts doesn't end well. :)
We're planning some stuff, obviously we can't do everything we want, but

CharlesTurner on 04/15/2013, 08:34 PM - view
All servers will be down on maintenance day. I'm calling it.

Yep, this on 5/5. :D
If you have any questions on moderation, PM me and I'll answer/take a look.
It will actually be turned off on the 30th of this month, not the 23rd. We have always stated that this was an event for a limited time, and did not want to mislead anyone that this would be permanent.

That said, the response (and turnout) has been great for this. We will definitely want to bring it back, but me thinks that some tweaks need to be done to make it better (level of gear, suitable gear for classes).
You've had your warning.
Do not post personal information whether it's about you or someone else. This is the last warning for this thread to get back on topic without derailing it.
Heya Rebel, I'm sorry to hear that. :( If you've tried all of our suggestions in the FAQ, the best way forward would be to contact our Support Team for more personalized troubleshooting steps. Here is the handy link: http://support.enmasse.com/tera/. Hope the issue gets resolved soon!
Edited by: Minea 4 minutes ago - Reason: (Also locking this old thread)
Any time you see an inappropriate behavior or have a suspicion on botting (like this case), please let us know so that we can take appropriate action. Submitting a ticket is the best way for this but I got this one.
(Moving to Off-Topic)
Let's keep this on topic and respect everyone's preferences. Thanks.
Congratulations to all winners and thanks everyone for joining us!
Currently not in our plan.
I'm afraid callout threads are against the rules. But if you see inappropriate chat/behavior in game, please make sure to report them so that we can evaluate them. We look at every report to take the necessary action. Thanks!
(Please keep non-English threads/posts in Languages section of the forum. Thanks!)
If you see inappropriate chat in game, please make sure to report so that we can take action. If you see inappropriate posts on the forums and report them, we will take a look at the reported posts and take action as well.

Also we are all a part of the TERA community. We can make the best of what we've got while we continue to improve. There will always be room to improve and we're aware of that as well. But in the meantime, please help us by promoting the behavior you'd like to see. :)
Make sure to sign in when you're watching our channel please. (For Candyspinner giveaways)
Hello everyone,

We will be streaming Tonka's battleground runs today at 4 p.m. Pacific Time and giving away Candyspinner pets.

Join us on TwitchTV!
MegaMouseGW on 04/12/2013, 01:44 PM - view
Search for "TERA online complete client"
There are 2 of the results that I trust:

http://tera.en.softonic.com/

plus one from Softpedia. You will find more but not sure how safe they are. Uninstall the torrent version and use the complete client versions. Most likely after that you will just have to patch.


That link is not for us (EME). Do NOT use that link if you plan to play here. Do not use any link provided from other websites as our support will not be able to help you. Our client is not downloadable anywhere else but from our servers, and there is only one source that you should trust.

We offer 3 methods of downloading here: http://tera.enmasse.com/download

The Happy Cloud offers players the chance to play while the client is downloading after a certain amount is retrieved.

The direct full download will patch you up fully from zero.

The official torrent is offered for users who prefer to use bittorrent.


BUT this isn't what OP is talking about, only posting to negate MegaMouseGW's information.


Hello folks,

As mentioned previously, petitions are against the forum rules and +1 posts don't contain sufficient content to promote healthy discussions. I'm closing this thread because the majority of the posts don't have enough content despite the explicit request left in the thread.

Currently all of our servers are located in Chicago area and other than the distance, we don't have a reason or explanation on the issue you've mentioned. :(


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As petitions are against the forum rules, this thread has been changed into a discussion thread. Please make sure to include your thoughts on the topic within your post. Empty posts are a no-no. Thank you.
So far our suggestions are (thank you for the reports/confirmations on whether it's working or not):

- Try restarting the launcher.

- Go to your TERA folder and double click on “EME Version Check”, then open the launcher.

- Make sure host edits aren’t in place. Delete the EN.version. Restart.
So far our suggestions are (thank you for the reports/confirmations on whether it's working or not):

- Try restarting the launcher.

- Go to your TERA folder and double click on “EME Version Check”, then open the launcher.

- Make sure host edits aren’t in place. Delete the EN.version. Restart.
We're looking into this, thank you for letting us know.
Please remember to be respectful to all users and keep your posts constructive.

@OP, I'm sorry the ticket response time is longer than expected, I know waiting can be frustrating when you want an issue resolved. We try our best to get back to you as quickly as we can, but we had a surge of users and the amount of tickets as well. Thank you for your patience. :)
We are good to go now, please make sure to close the launcher completely and restart. Thank you for your patience! :)
Servers are back up, please close the launcher completely and restart it. :)
There's no need to shout.. :)

I'm going to leave the link here as well: Maintenance Today
There will be an emergency maintenance at 10am to fix a possible server instability issue. All servers will be affected. Downtime is expected around 15 minutes.

Thanks!
-Treeshark
Thank you, Kultra.
Let's consolidate the threads on the same topic. :)

http://tera-forums.enmasse.com/forums/general-discussion/topics/KTERA-Popori-children-available-as-storage-pets-?page=1
Since the suggestions on our FAQ page didn't work, I think contacting our Support team is the way to go. Sorry to hear that you're experiencing this. :(
The announcement for the maid loot boxes has been removed. For the pet boxes, we think it's a good way to let folks know of their arrival but they won't stay forever.
I've pinged Treeshark about this.
I've pinged Treeshark about this.


Pets are now available in Valkyon Outfitters. Find the rambunctious Rambo, the enchanted prince, a carnivorous plant, and the darling Dragonette in the Mounts and Pets tab. Learn more about pets on our Adopt-a-Pet page and in the pets game guide. You can also preview each pet in the store items guide. Remember to buy pet food from merchants in game to keep your new companion happy. You also have a chance to find the sweet candyspinner pet in the pet food loot box!
The candyspinner is available through the Pet Food Box. It's not available for direct sale.
Grats on 60! Also make sure to do the rep dailies as they're a good source of gold (especially with elite boost). :)
Espei on 04/11/2013, 11:01 AM - view
Minea on 04/11/2013, 10:59 AM
"Horntail" for my dragonette! (And extra cookies for you if you know what book it's from!)

Poor "Dinner"...

Yes, that little guy was surrounded by a horde of hungry Elins and Poporis.

.... Mm lamb chops. *drool*. Aw no, what have you doneeeeeee?
"Horntail" for my dragonette! (And extra cookies for you if you know what book it's from!)

Poor "Dinner"...
This is a dead horse, in a duplicate topic, that has been covered, and discussed to death.

TERA doesn't have damage meters. We have no plans for meters. If your focus is getting to the top of a chart, you're DPSing wrong.

[STAKED]
We should be good for realz this time. It may or may not have been the coffee I spilled....
D:

Be nice and stay on topic please.
Okay. Thanks. I'll push back on this!
Could you please all the way out of the game (and the launcher), log back in, and then try the purchase again? That would help us verify the problem.
Heya Agathor222, there was an issue with the loot boxes but it's been fixed now. Sorry about that. xD
@Korynn80, Account-related issues need to be looked at by our Support Team, which you can do by clicking on the "Support" button on top of the page (or the url I just linked :) ). I'm sorry you're having issues but our Supprot team will be more than happy to help.

@Hostage, To clarify, all winners posted their entries before the deadline. In fact, the latest winner we have is #769 by Bilei, posted on 04/09/2013, 11:34 PM. Please don't spread false information.
I'll check with WallyPark on this. I know he was working on clearing those up.
kogonotory on 04/10/2013, 09:06 PM - view
Monokrome on 04/09/2013, 11:00 AM
It's because female Amani are a rare sight. Here's my slayer. People stop, stare, then tell me how frightening I look. Hope this image comes out right...



She looks pretty to me ;3;


Indeed. She may be a hipster murder machine, but definitely a pretty one.
The graphics were prettified, but that doesn't preclude insanity on your part.
There are no plans for the Jeweled Lion at this time. It's the current elite mount. When that will change and what happens to it afterwards is lost in the fog of war.
A dead horse AND a necro thread? Awesome.

[STAKED]
Super late? You necromancers are such kidders.
Love how everyone looks in this thread!!! My GM character is also a female amani! :D
Actually people won because we liked their stories. Whether it be because of their writing style, skill, humor, originality, or unique perspective, etc., we stand by our choices and believe they are a good mix of different styles of gameplay our community enjoys.

Also I am personally not a hardcore pvp'er and I can assure you that this is not the case. We read every single entry in that thread in two days and gave away more pets because we really loved reading everyone's submission. Unfortunately because we are human we don't always agree on all things but that's also a part of the reason we continue to have a variety of events and contests! :D


P.S.: Also for your comment on the video contest, I've stated multiple times we could only accept original work including the sound portion. If you have anything more to say, PM me and I'll be more than happy to explain. :)
We encourage active and constructive discussion with more content with TERA as the focus. :)
We've announced the winners here.

Congratulations and thank you for participating, everyone!


Hello, everyone!

First, thank you for participating in our "Tell Us About Your Pet and Win!" Contest! We were excited to see so many great stories! Some of them made us laugh, some sad, and some even made us hungry for dracoloth eggs!

There were a lot of really awesome stories so we just HAD to reward more than we originally planned, increasing the number of winners from 10 to 30.

Here is the list of winners:

  • Bilei
  • Firedonut
  • Dyveriate
  • Ksader
  • ShadowKhan
  • Finister
  • AbnormalAzn
  • Munchester
  • Lockjaw66
  • Chido
  • Kneive
  • Althexia
  • Kazu731
  • Divinerage
  • Mattimeo
  • AppleCider
  • Poleslider
  • Aggressor
  • OmecronBlazor
  • Kiwisu
  • Threaded
  • IvIandy
  • Viralee
  • Revolutionist
  • Croatoanic
  • Kaliko
  • RKneeSocks
  • FallenAnvil
  • ChibiJun
  • Halee

Congratulations to the winners! You should have received a PM from me containing the prize code.

We'd like to thank everyone again for sharing their creative side with us. Happy pet day tomorrow!
This was a system issue on our end that was causing the "ghost" GM. Going to lock this thread now!
And then we moved on with our lives and anime viewing.

[STAKED]
You'll need to contact customer support, PZN. The forums can't help you resolve this.
(Moving to Off-Topic)
Solomon suggested a couple of things, namely try clearing your browser cache and trying a different browser. See if you get the same result.

If neither of those get you where you need to go, I suggest you file a ticket so customer service can troubleshoot the matter with you.
I'll check on this.
Let's not create more duplicate threads, please. Redirecting to where your idea popped up.
Hello, everyone!

We're going through the posts now (actually we started yesterday to make sure we had enough time!!) and we will announce the winners today on the forums. :)
Yeah, you shouldn't report non-English speakers. That's not against the rules and just clogs things up for the legitimate reports you do make.
Customer support can help with most any issue, but particularly in the case of account security, they're going to be thorough. File a ticket and reclaim your account.
While the situation doesn't sound exactly like yours, you might try this. CS uses this solution for other black screen issues, and it might help here.
Please keep your comments constructive. If you don't have anything substantive to add, move along to another thread.
Ouch. The necro. It buuuurns.

This guide should answer your questions.
Unfortunately, at the moment there's not much. I have requested additional report functionality to cover cross-server reporting and such, and I think that'll go a long way towards fixing this inactivity.
Alright we're passing this on to BHS to fix. thanks all!
Okay. With the duplicate links of our duplicate links, I think the thread has run its course.

Good effort and concern for the community. Glad this problem had so many solutions.
This sounds client-side to me. I suggest this diagnostic tool to get a handle on where the problems are coming from.
(Moving this to Off-Topic)
I asked our QA team to investigate this. It's not an issue we've been able to reproduce, but we'll look into it.
Bump posts are against the TERA Forum Rules. The next one gets a lock.

If your updates aren't meaningful, they aren't necessary.
Bump posts are against the TERA Forum Rules.
Okay. Name calling and capslock? Totally time for a stake...

[STAKED]
They're permanent. :)
Also see: http://tera.enmasse.com/introducing-pets with pictures and video and stuff.
Hey Scard21...

I'll get you covered :(.

Darlingchan on 04/08/2013, 12:08 PM - view
@Halrath- If the forums aren't rated M then why do they require you to enter your birth date before going on the site?

I opened up google chrome, entered a birthdate that would make me less then 18 years of age, and it said: "This content is not available to you at this time"

Why are mods so misinformed?


We're not misinformed. We're the arbiters and our decisions aren't up for debate.
Hello folks, the original post is updated with the list and picture of available pets!

Please make sure to A) select one of the available ones as a pet OR b) specify which pet you'd like as a prize from the available list!
Hello folks, the original post is updated with the list and picture of available pets!

Please make sure to A) select one of the available ones as a pet OR b) specify which pet you'd like as a prize from the available list!
KittenStar on 04/08/2013, 05:26 PM - view
1. Sheep. Because sheep.
2. I found him on the ground, thus he became mine. Because sheep.


Epic. This is like Hemingway's shortest story epic. Because sheep.
Edited by: Halrath 2 minutes ago - Reason: Typo.
Meanwhile, on our support site...
Yes, if you contact our support team, and file a ticket, they'll process a refund and get you sorted out.
Aphelie on 04/08/2013, 04:49 PM - view
Treeshark on 04/08/2013, 01:28 PM
Pets are coming Thursday. We will have the page for it up later today. They will be character bound and $15 or under.


Will pets be available to sell on the broker and whatnot?


You can broker/trade it before it's used just like a mount book.
Enter in the code petsforhov to get a dragon pet. If anyone asks you got it from twitch :)

The code is limited to 8 redeems which is exactly how many HoV folks we have so don't double redeem it - we will know ^^

Thank treeshark he is very generous ~
Edited by: knoxxer 22 days ago
It's a placeholder. It doesn't work (right now) :(
Hello, everyone!

Pets will be here this Thursday and we are celebrating their arrival! They will keep you company in TERA and loot the items for you! More information on pets and how to take care of them can be found on this page and in the FAQ.

Using the questions below, please reply in this thread to share your TERA pet's background by 11:59 p.m. Pacific Time on Tuesday, April 9. We will select ten answers and reward each winner with a pet of their choice!

1. From the different types of pets, which would be your or your character's favorite? Why?

3, Tell us about your TERA adventures together. How would your character have met the pet? What would the pet's personality be like?



*One submission per account please. Standard contest rules apply.
Our Support Team tries to get back to everyone as soon as they can.

When creating forum accounts/posting on the forums, please remember to follow the forum rules.
Divinerage on 04/08/2013, 01:32 PM - view
Treeshark on 04/08/2013, 01:28 PM
Pets are coming Thursday. We will have the page for it up later today. They will be character bound and $15 or under.


*slips dollar in pocket* So how about we change that Thursday to Tuesday :3


I checked my pocket and there's no dollar there. Thursday it is!
Pets are coming Thursday. We will have the page for it up later today. They will be character bound and $15 or under.
Bumps are against the TERA Forum Rules.

[STAKED]
The new battleground and the raid are each separate content updates and will happen before the Alliance System update.
Discussing modifying the client is against the TERA Forum Rules. It is not overlooked.

[STAKED]
evildoer on 04/08/2013, 10:59 AM - view
MegaMouseGW on 04/08/2013, 10:57 AM
Iniker on 04/08/2013, 09:35 AM
evildoer on 04/08/2013, 09:34 AM
So, what I am getting at here is. The fact that KTERA might not have PVE servers (unconfirmed) and the alliance patch taking some time to get to us, is it being delayed simply because they are struggling to incorporate it into a PVE system?


More like it's not coming to us because we're behind like always. Which is not necessarily a bad thing.

Damn any PVP content to hell. PVP is a plague.


Someone with some brains. Most players that like PvP are just immature little jerks that only want to ruin the game for others. That is why I will NEVER play on a server, or play a game that is pure PvP. SO what I migt miss out on some killer game, but too me missing out on something I dislike is no biggie.


But this game, the very fabric of its design and purpose, were made without PVE servers in mind. In Korea, as we have now confirmed, there ARE no PVE servers. So to me, the PVE rendition is like a bad port of something, or deformed creation, it's not what was intended - it's just something made to satisfy the NA population that dislikes PVP.


While you are correct that was the initial intention - PvE servers in each region that launched with them are more popular including our servers. PvP on the Korean servers is quite different than ours. Theirs is more of a blending of PvE and PvP and ours is two extremes with a more hardcore PvP server and a pure PvE server.
This is a good time to remind everyone to keep the comments clean, classy, and constructive. Trolls and flamebaiters, reply at your peril.
evildoer on 04/08/2013, 10:44 AM - view
knoxxer on 04/08/2013, 10:42 AM
evildoer on 04/08/2013, 10:34 AM
I have another question, why wouldn't you just release it for PVP servers and give it to the PVE players later on, after the changes are made? I am assuming, based on how the PVE players proclaimed they hate PVP so much in this thread, that they don't even WANT the alliance patch.


We can't run two different versions of the game - that would be a nightmare for everyone. Even 'turning off' the system would take development work. The changes are in progress and we aren't trying to re-invent the system to make it super PVE carebear but merely to fit within the confines of the PvE server which is 'opt in'. The bulk of effort so far has been to stabilize it and make it fun.


Knoxxer, is there any way you can give us some vague time frame like maybe a maximum amount of time this is all going to take? I mean, based on your statement it seems like you also dislike PVE (using the term carebear, I remember that from my EVE-Online days), so I am sure you can sympathize with me.


I never took the word carebear as a negative connotation. I would label myself as a carebear now-a-days. I am too old to run with the PVP crowd anymore - both mentally and physically :)

Time frame? Best I can say is 'summer' I know that isn't helpful but it is something.

evildoer on 04/08/2013, 10:34 AM - view
I have another question, why wouldn't you just release it for PVP servers and give it to the PVE players later on, after the changes are made? I am assuming, based on how the PVE players proclaimed they hate PVP so much in this thread, that they don't even WANT the alliance patch.


We can't run two different versions of the game - that would be a nightmare for everyone. Even 'turning off' the system would take development work. The changes are in progress and we aren't trying to re-invent the system to make it super PVE carebear but merely to fit within the confines of the PvE server which is 'opt in'. The bulk of effort so far has been to stabilize it and make it fun.
All right, let's not do this. Question asked and answered both succinctly and in greater detail. Let's move on.
This Alliance System is going take more time to bring over because it needs to be applied to PVE servers.

Right now Bluehole is working on getting the system stable and fun in KTERA while simultaneously designing the necessary changes for the PVE servers. Japan, EU and NA all have PVE servers that this system needs to be applied to.

The good news is that it should be a more stable - and thus more fun - system when it hits here. There is no ETA for this Alliance System but we will have other content updates before the Alliance System goes live here.
This Alliance System is going take more time to bring over because it needs to be applied to PVE servers.

Right now Bluehole is working on getting the system stable and fun in KTERA while simultaneously designing the necessary changes for the PVE servers. Japan, EU and NA all have PVE servers that this system needs to be applied to.

The good news is that it should be a more stable - and thus more fun - system when it hits here. There is no ETA for this Alliance System but we will have other content updates before the Alliance System goes live here.
Oh, well, since Naoto completed the ritual...


Naw. This discussion went on long enough to make me believe in life after death. THIS TIME.
I'm sure it is. The refund would be processed by customer service, so you just need to open a ticket.
Kindness on 04/08/2013, 08:51 AM - view
Adaryn on 04/08/2013, 03:59 AM
You do realize this thread is a year old right? :P


No, I'm fairly certain most of them don't.

This has probably got to be one of the most sucessful necro's I've ever seen.


Threadhotep has risen...
Weekends are commonly busy time from brokers in any MMO, just like weekends are the high volume shopping days in the real world. People get a large chunk of time, they get serious about purchases, enchants, etc. and go wild at the brokerage.
No. It's always been bound to the UUID. That's by design. The name is just for your convenience.
Sorry about this interruption, folks. It's not intentional and the good news is that WallyPark is tackling this issue today.
I'm sorry about the delay and hassle. We're aware that some transactions are held up and WallyPark will save the day. He'll be all over this issue today.
- view
ch' at='04/08/2013, 08:23 AM'] Minazuki on 04/08/2013, 07:02 AM
If you need gold for buying off gear/mats on broker...I would suggest not to farm at the beginning
As Pocke[filtered]ch said....it all about time.


LOL, WTF? The part of my name is filtered? /Facepalm


Because you're naughty. Or something. *rages at filter algorithm*
No, if you're trying to transfer from CH and having issues, it's more likely a specific condition, such as not meeting the level requirements, having an item on the broker, mail, etc.

This guide from our support section goes into more detail.
Edited by: Halrath 1 minute ago - Reason: Fixed link.
Sounds like a good adjustment. I'll move this to the Suggestions forum.
Tempest Reach...aw, darn.


I don't get to be a hero.
This guide from our support section should help you out.
The question was asked, and answered, and the topic has since devolved.

[STAKED]
Confirmed that it's back up. Thank you for your patience.
Currently En Masse has no plans to publish TERA in SA as we are the NA publisher.
We're on it!
Segar on 04/06/2013, 08:14 PM - view


Hi Welcome to Tera,

Heres a few things you should know about Who does what here.

K-Tera = Main dev team. (This is where all the content and stuff comes from.)
They make it in korea, Test it, Translate it for every other version of Tera.
Such as NA, EU, Jap etc.

After they're done, the will ship it out to the other locals that I listed above this.

EME = Localzation for Tera online.
These fine folks depend on if and when BHS (k-tera devs) will finish working on the
build for the NA version of Tera. When it gets here they get started on doing a final check
on it all before bringing it to testing, then Quailty control, then to you and me.

I'm sorry you dont like how NA is abit behind on patches, but like I said. BHS is the one
who makes it decides WHEN to ship it out. So sit down, Login, and enjoy tera.
Because when it comes. baby it comes in jo face. ;3

P.S yes, they read the forums just like very one else.


Segar did an EXCELLENT job of nutshelling the process of how a bill becomes a law in TERA's NA market. I'll elaborate a bit further...

First, we have to actually get the build from Korea. Then the Ops team gets it onto a server so we can actually see it. At that point, we can take a look at the files and see that what we got equals what we expected to see. This part alone takes time.

Then the writing team goes to work. They've got to look at every single item, creature, NPC, quest, dialog, and cutscene. They'll have to rename new creatures and items, verify that changed creatures and items work as intended, and that the quests and events flow the way we want. This takes more time. All of THAT work then gets edited, may get revised, rechecked, etc. More time.

THEN our hard-working QA team gets it all. They go through everything to verify that it works, that there are no bugs, that killing a level 3 terron doesn't accidentally drop T14 gear, etc. Any bugs found get kicked back for fixing, editing, and reintegration and testing. MOAR TIME.

After all of that, it goes back to Ops who verify the final build, pray nothing new comes in at the last minute, and deploy it.

And that's just work on new builds. Each of those teams works with the live builds and services, too.

In short, it's not a question of "Get files from BHS, drop into server, reboot." There's a lot of things that have to line up and any number of factors can halt or reset that process. It takes time, and we appreciate that waiting isn't fun, but I hope understanding more of the process explains why.
Sucrilhus on 04/06/2013, 10:02 AM - view
Objective rules:

In game - You can speak whatever language you want

In forum - You can only speak english (Unless you're posting in the "Languages" section)



^ These are the rules. In-game languages are flexible, though it's understandable that people get frustrated with communications issues. The forum rules really aren't. It's English, unless you're in the Languages forum.
Try this, Miranda.
Okay. This is done.

[STAKED]
Before I lock this down, I will simply state that neither EME nor TERA have anything against homosexuals. There are gay characters in the game. You can tell from their stories, not from their appearance.

[STAKED]
BROCCOLI IS THE WINNAR
Confirmed. We did a giveaway earlier during our TwitchTV stream. Pets are planned for next week. :)
There are a lot of folks in NA who speak a language other than English and currently we don't have a plan for separate servers.

I understand that language barrier can be frustrating (trust me I know, my family moved to another country when I was in junior high school) but we're all here to play TERA and we are all a part of the community. We need to treat each other with respect and learn to play together. After all this is a MMORPG and how boring would the community be if we didn't have any diversity?
(As fun as this thread has been, I don't like the way it's going.)

Just wanted to stop by and comment on what a great thing you guys have going in AV! Now this is community! :D
Confirmed that it's back up. Thank you for your patience. :)
Only in its heart. In its heart it sings of the brilliant sunshine. xD
I love the plant one the best! Pets are planned for next week. :)
We're restarting the servers to resolve a login issue some players were experiencing. We'll be back up shortly, thank you for your patience!
Hello folks,

If you are having account-related issues, our Support Team is the only ones who can look into it help! Please see our Support Team and they'll be more than happy to help!
We brought it back up, please try exiting completely out of the launcher and logging back in.
The servers are up and folks are getting back on MT.
We're working to get MT back up as we speak!
I know it sucks, but the option was to do the stream with some people unable to login to chat, or not do the giveaway at all. I'm sadly not free to do a stream whenever I want as I have other job type duties. Same goes with Tae and the rest of the folks that join me on stream.

I hope that watching the stream was at least enjoyable even if you felt jipped by the chat issues!
Working on this, thanks!
The site chat seems to be having an issue, it took me a good 20+ minutes to get in after numerous tries as well. :(

We want to continue doing streams like this with giveaways in the future so hopefully we'll see you again!
We're not hardwired to end in an hour. Tonka does what he wants. No one controls the Tonka.
Hello Kaa and ImGea, we are actually seeing a delay in item deliveries. We're working to resolve the issue and will continue to update the status in the pinned thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/45-Valkyon-Outfitters-Is-Temporarily-Closed
Hello folks,

We are currently experiencing a delay in purchased item deliveries and are working to resolve the issue.

While the En Masse web store is not being affected, Valykon Outfitters (in-game store) is temporarily closed.

We will update you with more information as they become available. Thank you for your patience.
Iniker on 04/05/2013, 04:31 PM - view
The chat isn't working . -.

Twitch chose today to have some problems with chat. I think you just have to keep trying.
Took me a while to even understand it was my name! (I think it's my name...)

Perhaps.

Maybe.

One day.

For cookies. :D
We are pooling winners from the people signed into our twitch channel, just FYI.
Moved to Suggestions forum.
I've asked for an update on this.
Race change vouchers let you pick the gender (when applicable) of the race you're changing to.
If you're done talking about the topic, I'll lock this down. If you're not, get back on-topic.
Posts intended for dramatic effect are against the TERA forum rules.
Okay. There's a lot of strong feelings about this, but no one is saying anything new now. This thread has run its course, so I'm locking it down. I, and the rest of the EME team take these comments seriously. For now, though, let's move on with our weekend.
Hello everyone,

We will be doing some equalized battleground runs today at 4 p.m. Pacific Time, with Tonka as our gracious host. :)

Join us on TwitchTV and you may win some exciting prizes to keep you company!
Edited by: Minea 5 minutes ago
Or people who bought the collector's edition.
While we have heard of isolated instances of ping issues, we're not seeing anything systemic or consistent. I suggest filing a ticket with CS so we can help troubleshoot it and identify the culprit.
Customer support works hard. They blasted through the entire backlog last week and are turning tickets around within the day now. *applauds CS team*

Are you getting the same error message as in the OP's post?
Then you'll get a new atlas, which you can apply to a different character.
(Moving to Off-Topic)
PVP Leaderboard rankings now update continuously throughout the day so there's no point to list that. The actual seasons reset every 28 days on a Tuesday during our maintenance, which is at 7am. The last season began April 2nd.

Our election calendar can be found under news drop down. http://tera.enmasse.com/news/election-calendar

Also. Please don't bump your own thread :).
Edited by: Treeshark 1 minute ago
If you think a post is inappropriate, please report them so that we can take action. As Halrath said, we do our best but not every post can be tracked down and edited/locked/person suspended/etc. immediately. We're not machines, our eyes & brains aren't connected to the giant matrix...

If you have questions on forum rules or moderation, PM me, as it is against the forum rules to discuss moderation action.
KDen on 04/05/2013, 10:24 AM - view
Plus a specific quote to what you're replying to will be more effective.


^ This. A thousand times this.
That thread was locked. The post was edited. Hate posts are wrong. I work as fast as I can.
Locking down this duplicate topic.
To clarify, the most expensive maid bundle is for six items. It's not for one outfit. As for previewing stuff online, that isn't available yet, sorry.
Frosting on 04/05/2013, 09:34 AM - view

Elins are a race that people have the option to choose and play. How does that choice affect the character of the person who plays it? People who want to troll and be jerks will do so, regardless of what race they choose. It's discussions like these, that single out and hate on a portion of the playerbase based on the actions of a few, that tears the community apart and feed the trolls. Please, enough of this.


I think Frosting said it best, and this thread has more than run its course.

[STAKED]
What we need is the understanding that everyone here is to play TERA and no matter what class or race you play, you are a part of our community. I think the more helpful way would be to respect each other and treat them as you want to be treated. We will continue thinking/organizing ideas for our community and if you see inappropriate comments in game or on the forums, please make sure to report them.
The game is M-rated. The forums are not. Life goes on.
There was a good discussion about this yesterday.
Please keep the comments on topic and constructive.
Roda on 04/05/2013, 08:01 AM - view


I don't see the Amani wearing it as a gesture of subservience, but think about the circumstances that would lead to her wearing one. Maybe a femani got injured in battle and can no longer fight or forge weapons. She would stick around the barracks and tidy things up while the capable soldiers do their jobs. This way she would be keeping the risk of infection at bay, and allowing the fighters more time to fight. So she wouldn't bow, like the Elin servants, but would give off a meaningful nod acknowledging her duty. (And she could still wear it as cutely as the Elin!! DX)
(As well as the castanic wearing it cutely. Castanics don't wear things to activate sex mode. They wear things because they like it.)


/salute

A well thought-out lore explanation? Outstanding!
Okay. This thread isn't about "Maids, Everywhere!" anymore and is about pricing and content, for which there is already a thread, so I'm going to lock this down and redirect the conversation there.
Those are new servers, and we wanted to give the players time to get leveled, gear up a bit before dumping them in the deep end of the pvp pool. Knoxxer has said their time of isolation is drawing to a close, so their status may change from [Single] to [Mangled and It's Complicated] soon.
Ooo this is a nice teaser! :)


You’ve set the perfect routine for your dailies. You’re the master of efficiency. But you’re never too big for your boosts. Monday, April 8 at 1 p.m. PDT through Thursday, April 11 at 1 p.m. PDT, elite status players can purchase reputation boosts for 33 percent off.

Reputation boosts do not boost battleground reputations.
Questions like this are not constructive as everyone has their own views. You're always welcome to check it out at no cost.
Support team will get back to you as quickly as they can. Sometimes it takes more than a few hours or a day depending on the issue or the ticket flow.

In the meantime please remember to follow the forum rules.
The support site has a guide for this very issue.
The new weapons skins are coming, but our content schedule isn't the same as KTERA or the EU. Believe me, I want that scythe in the worst way...
Locking duplicate topic. Redirect to here.
Please keep the discussion clean and constructive. Personal attacks will earn you time away from the forums. That is all.
Rhapsodical, we suggested he try a different browser and CS added that clearing the cache can help with this, too.
TwilightAngel09 on 04/04/2013, 02:53 PM - view
Well EME even said the spam from the Maid box's are a bug that should be fixed by Tuesday with maint unless enough people complain about it they might do it sooner


It won't be sooner. It will be in with the Tuesday maintenance. And we ARE sorry about the announcements. We didn't mean for them to be implemented.
Constructive discussions are welcome, but please remember to follow the forum rules.
For account-wide items, please make sure to exit completely out of the game + launcher. When you log back in, it should be in item claim. :)
Sending you a PM on this.
We've already said the pets will come after the maid outfits. That's all we have to say right now.
Pharys on 04/04/2013, 01:44 PM - view
Hasseo on 04/04/2013, 01:35 PM

i thought we were releasing stuff in the same manner as BHS and Ktera? if so then the weapon skins were supposed to come with the maids outfit :X


I can guarantee you they are NOT releasing stuff in the same manner as BHS and Ktera.


Correct each publisher gets to choose how to release each item individually. I think the weapon skins you are talking about will be up in a few weeks.
We have other topics covering this, so I'm locking this down.
There is already a topic dealing with this, so I'm going to redirect traffic there.
The support section covers this. Give this guide a try.


Valkyon Outfitters has added several new items for you to look through. Cover your eyes with your choice of room-darkening shades, futuristic electric eye, or snowboard goggles. No matter which you choose, all eyes will be on you.

For elin characters only, we have two bundles and a loot box that offer maid uniforms.

Princess Rida herself has stocked Valkyon Outfitters with the Maid to Work Bundle. This bundle contains all the items an elin working in Princess Rida’s household would need: Princess Rida’s Maid Uniform, a white maid’s frill, and a special Servant’s Bow emote, which only works for characters wearing a maid uniform.

In the Maid’s Loot Box, you’ll find Princess Arin’s distribution of uniforms to Valkyon Outfitters is less comprehensive than her more focused rival. If you’re lucky, you may find Princess Arin’s Maid Uniform, a black Housekeeper’s Frill, or the special Kitchen Dance emote.

Since luck is no way to clothe a household, the kingdom offers the Twice-Maid Bundle, which comes supplied with the complete set of everything “maid.” With uniforms to suit an elin in either princess’s household, the bundle includes Princess Rida’s Maid Uniform, Princess Arin’s Maid Uniform, the white Maid’s Frill, the black Housekeeper’s Frill, and both special emotes for characters wearing a maid uniform: Servant’s Bow and Kitchen Dance.
Yes. No. Probably.
http://tera.enmasse.com/game-guide/store-items/costumes#maid-to-work

Here is what we are offering with each bundle. You get everything in the twice-maid bundle - 2 outfits, 2 emotes, 2 head bands.

The loot box...
http://tera.enmasse.com/game-guide/store-items/loot-boxes#maid-loot-box
Edited by: knoxxer 1 minute ago - Reason: added loot box link
http://tera.enmasse.com/game-guide/store-items/costumes#maid-to-work

Here is what we are offering with each bundle. You get everything in the twice-maid bundle - 2 outfits, 2 emotes, 2 head bands.
Hasseo on 04/04/2013, 01:25 PM - view
knoxxer why you make me cryi with no weapon skins? Q.Q why you hate meeeeee?


They will come eventually, sorry if you expected them with the outfit :(
Halrath on 04/04/2013, 01:22 PM - view
Leonas on 04/04/2013, 01:20 PM
Oh what the hell, there is a server wide message for opening any of the maid cosmetics from a loot box?

Really?


Yeah, that wasn't intended. We'll remove that in next Tuesday's maintenance.


To further clarify this first hour will be bad but it will die down after.
It may take a few moments, but it will appear in your item claim.
Leonas on 04/04/2013, 01:20 PM - view
Oh what the hell, there is a server wide message for opening any of the maid cosmetics from a loot box?

Really?


Yeah, that wasn't intended. We'll remove that in next Tuesday's maintenance.
Runespider on 04/04/2013, 01:12 PM - view
Did we really need the spam again?

Can that be for the first 1-2 days and removed, that's just really annoying..


Ugh it wasn't supposed to do this... we will get it removed but not before maintenance on Tuesday.
The twice-maid package contains both maid outfits, both emotes and both head bands.
Edited by: knoxxer 3 minutes ago
They are in the game already..
All sold out already guys... sorry :(
Playnice on 04/04/2013, 11:22 AM - view
they will be released 1pm PST - GM on tr was in and stated this already.


Yup that is the plan.
(Moving to Off Topic)
Ops says we don't see any indicators about why you two can't connect. If those two troubleshooting links, didn't resolve this, you'll need to work with customer service to sort this out.


Feeling too castanic lately? Maybe you need a new altitude? Race change vouchers are on sale for 20 percent off this weekend starting Thursday, April 4 at 1 p.m. PDT through Monday, April 8 at 1 p.m. (Note: Race-specific items bound to a character will no longer work after a race change.)

Race change vouchers let characters change race, gender, and appearance.
There's no timeline on the unicorns. At some point in the future, you'll get your shot at a sparklecorny.
All of the participants should be getting an email from us soon (as in less than an hour) if they haven't already. :)

(Also I want to clarify again that we would have loved to feature all of the finalists and honorable mentions but please understand that this was intentionally done for the whole group to be fair since we couldn't feature all of them in our announcement due to non-original work being used in videos.)
Okay...break for lunch. And other topics.

[STAKED]
You might try this or this to troubleshoot the issue.
Are you getting a specific error message? Can you give more details?
There's no firm update/timeline right now. That's a major content update and it IS coming, but no specifics.
We're short on Marmite, but long on enthusiasm! Welcome aboard!
And there's other threads on this. The maid outfits will be here.
Naoto on 04/04/2013, 06:29 AM - view
uhm... i do not think EME has any say in that... but I guess they could at least tell the Eastern branch that we are very much interested in such.

EME when you read this no matter how trivial this might seem! we would love this... even if its very minor. Being able to feel a little more unique would be nice


I hear you. I, too, want to be unique like everyone else.
I spoke to Solomon and WallyPark about this. At this time, 3-D Secure is not supported by our billing provider. I don't have any information on why that is or if it will change.

Sorry.
Tsuruya on 04/04/2013, 08:50 AM - view
knoxxer on 04/02/2013, 11:32 AM
Maid outfits will be available for sale this Thursday. We always try and release new items on a Thursday.

We will have all the details Thursday but these items won't be locked in a Loot Box as your only option to purchase.


Are you going to censor them?


Just for those that ask for it. I will put you on the list.
The devs are looking into making maid outfits for other races as well but nothing is decided yet. This costume was a special case - these were originally just a small request from Japan that got more excitement then expected in other territories.

All that said our next big costume set will be for race and gender and probably arrive sometime in May.
Our support section has this guide to help you out.
Edited by: Halrath 1 minute ago - Reason: Typo
I'll look into this. Maybe shake some branches and see if Treeshark knows what's up.
Just think, y'all are less than 24 hours away!
Hey all,

In your TERA directory, in \Client\Binaries, can you tell me the time/date stamp of your TERA.EXE file?

I'll give you a hint and say that it should be 4/2/2013 9:20pm (not sure if this will be adjusted for time zones, but I am PST)

Also, please state the time/date stamp of your "Game.version" file located in the base directory of Tera.
Edited by: Treeshark 3 minutes ago - Reason: added question for game.version
This troubleshooting guide almost always clears up these errors. If you run through ALL of it (no skipping steps) and you're still experiencing this, I'd like to get some more details.
At the moment, yeah, you need to report them via a ticket. I've requested additional functionality to handle cross-server reporting.
Absosmurfly. The support site has this guide to help.
Callout threads are against the TERA Forum Rules.
Giggles and resurrections were had all around. Good times. And now, the rest of your day. Move along.
Obvious troll is obvious.

[STAKED]
There is a bug where it won't remember for some users and that will get fixed the next time the launcher gets patched.
The fix was implemented early this morning and the stores are up.

@Ellayne, If you've experienced a crash after the fix, could you tell us a bit more information on your experience? What item were you purchasing and on what server? The launcher needed to be patched, so make sure to exit out of the launcher completely if you haven't please. :)
Moving this to the Suggestions forum as we lack a WTB section.
Bump posts are against the TERA Forum Rules. Please abandon that practice.
Stop flaming people on the forums. That's what private messages and whisper is for.

[STAKED]
Investigating the cause of this error now, I'll try to get an update as soon as I can.
This error should be corrected now, restart your launcher and see if it works.
We're currently working on it, folks! Our goal is to have a fix before morning. Thanks for your patience.
Edited by: Minea 3 minutes ago
This issue should be resolved now, please let us know if you are still receiving this error after restarting your launcher!
Going to lock this thread since a lot of the information here is out of date. Let's keep it to the other thread for now, we're currently investigating what's causing this error to appear again.
The FAQ is outdated now with our updated launcher. We are aware of the problem that is happening right now and looking into it.

P2P is default to off, which is why there is no way to turn it off (there is no way to turn it on).
I see this new error. Looking into it.
You get it at one of the quests on the Island of Dawn called "Making the Rounds". The box is designed to aid your leveling experience. A gift that keeps on giving until level 45, at least.
Bufudyne on 04/02/2013, 05:06 PM - view
knoxxer on 04/02/2013, 04:57 PM
I don't believe any of our sales will include duration items. Those were just for last weeks forum event.


That's good news i suppose ( I don't know anyone who seriously uses rentals )

We are getting both maid outfits right?


Yes both outfits, both emotes, both headbands.

You'd be surprised the duration items sell decent. I like that we give the option.
Mitsukai123 on 04/02/2013, 04:59 PM - view
knoxxer on 04/02/2013, 04:57 PM
I don't believe any of our sales will include duration items. Those were just for last weeks forum event.


Well they were probably gathering that the maid outfits would have duration versions since pretty much all other cosmetic items in the game, including mounts, have non-tradeable temporary versions.


These won't I just confirmed. Permanent only.
I don't believe any of our sales will include duration items. Those were just for last weeks forum event.
The files you need to replace is here:
http://patch.tera.enmasse-game.com/temp/FOG-Splash.zip
http://patch.tera.enmasse-game.com/temp/Splash.zip

Steps:
1) Shut down the launcher.
2) Replace the splash images (both of them). First find the location you installed TERA, and it will be in:
...\Client\S1Game\Splash
a) If you installed through HappyCloud, find the location and go to:
...\HappyCloud\Cache\TERA\Client\S1Game\Splash
3) Start up your launcher.
We're working to get this fixed! We'll be updating in the pinned thread in General Discussions.
Hello everyone,

The Valkyon Outfitters (the in-game store) is temporarily closed while we address a bug. While the purchased items were delivered correctly, it's known to cause the game to crash. We are currently working on this and will update you as more information becomes available. Thanks!
Edited by: Minea 3 minutes ago
Yup, we're on this.
AlphaDragoon on 04/02/2013, 12:38 PM - view
knoxxer on 04/02/2013, 11:38 AM
We are in the process of finalizing the content for the next content update. Once we know a rough time for these changes we will provide it to you.


So there's still hope for the class updates, then? I'll keep my fingers crossed. Thanks for the updated info.


It isn't a matter of hope it is just a matter of when. Bluehole schedules content releases to each publisher and as soon as we are assured of the next content release and it is reasonable to assume the date can be met we tell you guys.


We’ve temporarily added an equalized battlefield! Mounts have the correct sound effects! New quest rewards! Check out our patch notes to find out what else is new.
Brolanos on 04/02/2013, 12:43 PM - view
Stop being such negative Nancies.

Knoxxer said Thursday. Assume that Knoxxer is saying that, with the expectation, that, if everything goes "according to plan"(tm) that they will be there on Thursday.

The bigger question is whether to interpret his post as confirmation of direct purchase options for the maid outfits. That's a saucy and fun discussion.

But let's not bash on the people working to deliver stuff.


We will have all the details Thursday but these items won't be locked in a Loot Box as your only option to purchase.
Edited by: knoxxer 1 minute ago
The act of you swapping gear in and out will still look like it works but the stats remain the same.
Our last forum update allows me to 'insert a post into #2' that way new people to the forum can see the answer and walk away.
We are in the process of finalizing the content for the next content update. Once we know a rough time for these changes we will provide it to you.
We will get the update but it isn't next up on our list. I believe the Kelsaik 20 man raid will be the next big update.

None of these will be paid updates.
Maid outfits will be available for sale this Thursday. We always try and release new items on a Thursday.
I'm going to lock this since this is a necro'ed thread, but the OP can PM me to get it reopened.
You guys look adorable! My favorite is the angry popori. ^_^

(I'm moving this to Art and Media section.)
Edited by: Minea 3 minutes ago
Hello, folks. If you've not received the prizes, please contact our support team. They should all have been delivered by now.
Link to the equalized BG FAQ is added to the first post.
We are working on this and I'll provide an update when it is fixed.
I've added some more info about the Equalized Fraywind in the News and Announcement page here: http://tera-forums.enmasse.com/forums/news-announcements/topics/Spring-into-Battlegrounds?page=1
Let me try to address some questions and concerns.

1) Why this and not fix everything else omg?
Fixing everything else and having this event are not mutually exclusive, they are just not (unfortunately) happening at the same time. Maybe one day they will.

2) All the work I put into my gear!
Will still be meaningful. This event is.. an event, and won't last forever. Yes, the points are the same as the normal Fraywind, but there won't be any of the win/loss rewards or jackpot boxes from the normal Fraywind. And you also still have to win to get more points, like the normal Fraywind.

3) This Equalized Fraywind is SOLO QUEUE ONLY.
There will be a FAQ going up by tomorrow. Here are the main differences between the Equalized Fraywind and the Normal Fraywind (besdies the equalized part)

The following things are a bit different:
· There is no Desperate Resolve buff.
· There are no Winners/Losers boxes or Jackpot Rewards
· You can only solo queue into this version of Fraywind Canyon.
· Each team will have their armor colorized into April-Showers Blue or May-Flowers Red.
· To get the equalized gear, you MUST have gear equipped in the slot it is going to replace.

The following things remain the same:
· Overall objectives remain the same.
· Reputation Points and credits remain the same as the original Fraywind Canyon.
· Cosmetics can be worn in the battleground.
· Scores will be counted towards the rankings.

4) Anything else I need to know?

Some notable points:
* To get the equalized gear, you MUST have gear equipped in the slot the gear will replace. So if you want the weapon, armors, and accessories, you must have it all equipped before entering the battleground. If you don’t have a piece of gear equipped, you will not get that associated gear equalized. For example, if you forget to equip your boots, you’ll be entering the battleground with bare feet.
* This battleground has replaced the 15-man RAID version of Fraywind Canyon. You can enter it just like any other battleground in the battleground matching system.
Very cute, Nythy! :D
We're still planning for this week but it won't be tomorrow, sorry! :(
Let's consolidate the threads. :)

Equalized BG


For a limited time starting with the 19.04.04 patch, players can battle to find out who will reign—April showers or May flowers? All month, queue up by selecting the Fraywind Canyon—Equalized option in the battleground matching system.

When you enter the equalized battleground, your gear is converted into spring-colored PvP armor, weapon, and jewelry. This gear is standardized with PvP bonuses and levels the enchantment playing field. Your customization is limited to the crystals you choose. You’ll have the same number of crystal slots and level restrictions as your original gear.

One team will don April-showers blue and the other team will sport May-flowers purple. Your goal is still to turn all the pyres blue, kill your opponent, and reap the Bellicarium rewards.
And now the thread comes to an end. Please remember to remain civil and respectful to everyone.
Mite on 04/01/2013, 09:12 AM - view
Mmmm Skittles... you should be a mystic.

Welcome to TERA!

Yeah, I hope Skittles is a mystic!!


Show off your inner fool by wielding a whimsical weapon or hefting hilarious honker glasses. Starting April Fool’s Day at 1:30 p.m. PDT through April 4 at 1 p.m. PDT you can take advantage of our April foolishness and save 50 percent on permanent versions of these items.


TERA: Rising, will debut all-new in-game enemies known as Small-[filtered] Monsters (SAMs), to balance out the title’s famed Big-[filtered] Monsters (BAMs). Staying true to TERA’s action combat roots, the addition of Small-[filtered] Monsters also debuts the game’s ferociously powerful new “jump and squash” combat mechanic, which fans can see in action in an all-new video that is viewable below:



Small-[filtered] Monsters add a whole new dynamic to TERA: Rising’s award-winning action combat system, demanding new tactics and providing players with new challenges and very tiny gold and loot rewards.
(This is a warning for the offensive posts in this thread. Please remember to be civil and respectful.)
We're working on it, still planning to be posted today. :)
Really guys, there are a lot of different types of people and players in TERA, some bad and some good. This thread is not constructive and generalization is always bad.
This is not constructive nor is it TERA-focused. Also let's not generalize people. Thanks.
I'm locking this thread because it may lead to bad information since our launcher has changed (necro). If you are having problems running your launcher, you are free to post another thread.

Thanks!
The game is pretty big but if you are having download problems we have a bittorrent up that you can access here: http://tera.enmasse.com/download
We seem to have ironed out the issue, please let us know if you are still experiencing this problem.
Tenyoken on 03/29/2013, 11:44 PM - view
Xariel on 03/29/2013, 11:39 PM
We're aware of this issue and are currently investigating the cause of this error. I don't have an ETA on the fix right now, but if you feel comfortable editing your host files the fix in the thread below seems to be working for most people.

http://tera-forums.enmasse.com/forums/general-discussion/topics/Unable-to-Retrieve-ManifestDownload-Metadata


Forgive me for asking this, but shouldn't a problem as big as the game unable to start be on the front page to bring it to people's attention? I would certainly consider putting a notice on the launcher, its the first thing people see anyways.


I agree it is a big issue right now, but for whatever reason it's only affecting a certain group of people. Most players seem to still be able to get in game at the moment.
We're aware of this issue and are currently investigating the cause of this error. I don't have an ETA on the fix right now, but if you feel comfortable editing your host files the fix in the thread below seems to be working for most people.

http://tera-forums.enmasse.com/forums/general-discussion/topics/Unable-to-Retrieve-ManifestDownload-Metadata
We're aware of this issue and are currently investigating the cause of this error. I don't have an ETA on the fix right now, but if you feel comfortable editing your host files the fix in the thread below seems to be working for most people.

http://tera-forums.enmasse.com/forums/general-discussion/topics/Unable-to-Retrieve-ManifestDownload-Metadata
@FaceKarma, The mixup was that players may be able to use other music (with permission and/or music under creative commons license), but we wouldn't be able to feature them on our websites because En Masse is a commercial entity. Because En Masse is a private + for profit company, just featuring them on our site is seen as a commercial act, even if we don't gain anything. So the permission players received would have been to use the music for the video, not for En Masse to feature them (= commercial act), which means we couldn't have shared the videos in an announcement like this. Also we want to follow the contest rules as only original works are to be entered for the contest. :(

I hope my explanation makes sense.. We'll do a better job of making it very very clear in the future to avoid the confusion.


@Winners, the guild leaders should have received the guild prizes already. Please check the in-game mail! We'll get in touch for the video card next week. :)


At long last, we can unveil the winners of our Guild Recruitment Video Contest. Watching these stirred something in all of us—we heard the call to arms! Thanks to everyone who participated and hung in there while we deliberated the tough choices. We’re delighted with the response and hope you enjoy your prizes!

First Place—Luciform from Mount Tyrannas

Prize: 1 Radeon HD6850 Vapor-X 1GB graphics card, plus a guild prize of 500 extensive alkahests and 200 spellbinds

Second Place—Believe from Tempest Reach

Prize: 1 Radeon HD6850 Vapor-X 1GB graphics card, plus a guild prize of 400 extensive alkahests and 150 spellbinds

Third Place—Sinister Swarm from Mount Tyrannas

Prize: 1 Radeon HD6850 Vapor-X 1GB graphics card, plus a guild prize of 300 extensive alkahests and 100 spellbinds

Runners Up and Honorable Mentions

Black List from Tempest Reach
Déjà vu from Mount Tyrannas
Derivation from Valley of Titans
Dumptruck Brigade from Lake of Tears
Harbingers of the Dawn from Celestial Hills
Just Cause from Tempest Reach
No Fun Allowed from Mount Tyrannas
Order of Divinity from Celestial Hills
Pineapple Hurricane from Tempest Reach
Royalty from Ascension Valley
The LEGION from Mount Tyrannas
Tiny Knights from Tempest Reach

Join us in congratulating our winners! Well done to you all! Kaia herself couldn’t have asked for more.
Edited by: Minea 3 minutes ago
(As much as I love seeing you guys play nicely with each other on MT, this thread really belongs in Off-Topic section as the focus isn't TERA. :) )
Nope, you shouldn't have to wait 24 hours from when you've last claimed the eggs.

But yesterday it was a bit finicky for me and showed up the 3rd time I logged in again, although I got them right away today without having to do that. Hopefully they'll show up soon. (If not do let us know please, I haven't seen the issue pop up yet, thanks! :) )
I believe it's 12:01 a.m. PDT.
Added on 3/29/2013

1) CONTENT: The following sections outline language, expression, and naming of characters, accounts, or guilds, clear or masked, which is not allowed on the TERA official forums.

A. Race, Ethnicity, Gender, Nationality, Life Choices, Religion, and Politics
- Anything that promotes, is recognized as, or alludes to symbols of racial, ethnic, gender, national, life choice, religious, or political hatred or slurs.
Note, EMEGeorge really is George at EME, he's just too hipster to have an EME avatar.
Although this is the Off-Topic area of the forums, we need to follow the forum rules.

Let's create a post with more content than just links please. Thanks!
That's just live chat support. You can submit a ticket at any time.
They'll need to contact customer service.
I would start with re-downloading the client. I suggest the direct download or the torrent in the link I gave you. Once you're working with the current client, if you're still having login issues, customer support can help resolve those for you.
Nope. The action combat is integral to the TERA experience. Some skills do lock-on, but aiming is a critical skill in the game.

Also, welcome to TERA!
Edited by: Halrath 1 minute ago - Reason: typo
No. You can't transfer characters between accounts.
We are looking into this. Sadly, I don't have any answers I can share with you. :(
I haven't had the problem, but I'll shake some branches and see if Treeshark knows anything about this.
CS does not make such decisions lightly, or without reviewing the facts. You can appeal by contacting them again, but the forums aren't the place to find resolution.
*waves* Hi, Mystel!
Try following the reset password link on the launcher and changing it. I sometimes have to do this after a new password, type it in one finger at a time, hunt and peck-style, just to make certain I don't fumble-finger it.

After that, you have to contact customer service to help you resolve this.
Hello folks, just wanted to update you on the contest progress. Our plan is to publish the winners in the next 1-3 days. Our contest rules are what we need to follow and it's there to protect everyone involved in the contest. Again, we're sorry for the inconvenience and thank you for your patience, and for your awesome videos!

(You're free to share the other versions with the TERA community, of course. :) )
Grats and definitely seconding what Gnusnyy said! :)
You're nearly there, good luck! :)
something will be different next week. we'll see how it plays out.
I can confirm this is a known issue in KR as well as we are just waiting on a fix. No ETA on that, however.


Easter’s here, so hop on over to Valkyon Outfitters and fit yourself with a set of bunny or cat ears—33 percent off from Thursday, March 28 1 p.m. PDT through the Easter weekend! (Ears available for female characters only.)
Edited by: Minea 2 minutes ago
A good place for a list/thread of such locations would be the Art & Media forum. I'd love to see what you guys find.
Let's see the snakes!
July 13th - Barbershop Music Appreciation Day sounds like a GREAT fit for a caiman egg hunt.
This looks fantastic. Way to organize something like this!
The game is rated Mature. The forums are rated PG. No panty shots.
Minea on 03/27/2013, 06:03 PM
We plan to have a small quality of life and bugfix patch next week. :)

We're working on getting the patch notes up on Monday but as far as I am aware, there is no plan for the atlas to become available to all characters under elite status.

Also a lot of the times it's much better to quote the whole sentence. :)
Ippiki on 03/28/2013, 09:38 AM - view
If you find you can't report a player because they are not on your server you can simply make a character on that server and report them via that character.

My question to GMs is, if that character has not had discourse with the offending player, is the report still taken seriously?

Because I do this often.


We totally take them serious, but I can see where it would be hard for CS to track down the problem if Level 1 Bob.teh.Lancer complains about some guy in ToT or whatnot. I'll also suggest a comments field so players can provide some context to their report.
LOL - The code hunt is over. No more Illuminati-decoding of blue posts.
Sending you a PM Hakaishin.
This is the crappiest thread today. ;)
Edited by: Halrath 1 minute ago - Reason: typo
Archaya on 03/28/2013, 09:27 AM - view
I'd say 500k+ or more.

Reason being is that you can easily spend well over 60k just on getting an item enchanted, rerolling stats, etc. Not to mention getting that item.


That's why when I shop, I use the TERA Express Card. Accepted at fine merchants around the Dream.
Let me check on this. I'm not aware of any systemic issues delaying delivery of the rewards, but we're still caffeinating.
For the record, blocking out names so we can't figure out who's the topic alleviates the callout thread issue.

Also, you're welcome to use the actual report button. CS does look into those, and I like the idea of adding some sort of conduct classification. I'll make that suggestion.
*patpat* Yes, they were the very last ones. :(
The last batch of codes just have been redeemed. Thank you, everyone!
A wild CM appears.

Her eyes scan the horizon for potential danger, but aside from the ever vigilant presence that she constantly feels, all is quiet. It's past twilight now and the stars are beginning to show up in the sky. This is a good time to roam about quietly in dark, for a flurry of activities started yesterday. There was no mysterious ticking noise or a red comet in the sky, but the others around her swore that they were spotted and swooped down on whenever they ventured out. What could it be? Whatever it was, she'd keep the eggs secret and safe.

She hops quietly for a few steps. Is this a good spot to hide the secret eggs? Wait, what was that? Did she hear something? But it's too late, it's a trap!


(We love you! ^_^)
We plan to have a small quality of life and bugfix patch next week. :)

(I'd love that, Arwydd! You have an eggcellent plan! :))



Caiman egg thieves are dropping bronze, silver, and golden eggs in the world of TERA from Thursday, March 28 at 11:00 a.m. PDT through Monday, April 1 at 1:00 p.m. PDT. Find a caiman in the world and defeat it to get your special Easter egg! Eggs contain a variety of goodies like scrolls, masterwork alkahests, and even strongbox keys.

Even better, each day you’ll automatically get a trio of bronze, silver, and golden eggs—just for logging in! You can only get one trio of eggs per account, but you can gather more by seeking out the egg thieves.
Such a beautiful dream.
There are four words bolded in my previous post.

This is not a code.
Hey there was a thread that had screenshots of teams with less than 15 people in a team (10 or so). Where did it go? That is more concerning.

About the 20 man groups. It's not really 20 players in a team, what is happening is that 5 people drop, and the game adds 5 more people. BUT it doesn't remove those people from the final scoreboard. I guess you can prove me wrong if you counted all 20 players in the group, but I know that's what the game does for dropped players on the scoreboard.
lookingflyandspry
Congratulations on reaching 60! Looking fly and spry!

I'm kind of jealous. My main needs the kind of dedication you've got. Must level to 60. Sleep simply must wait. My hat's off to you!


This code has now been redeemed by the maximum amount of people! Best of luck finding the next one.
Edited by: Halrath less than a minute ago - Reason: Updated info.
Emia on 03/27/2013, 02:23 PM - view
In what format then?


They display as any four words of an En Masse post. For example -- a code could be "theydisplayasany" or "fourwordsofan" without the quotes.
Edited by: Solomon less than a minute ago - Reason: clarified its of an En Masse post and not all posts.
The rewards show up in your item claim. Make sure you log all the way out (launcher too!) if you're not seeing them in there.
Codes won't appear in quotes.
There were several.
Our support section has this guide that will can help troubleshoot issues like these.

No code, guys.
Okay. I appreciate everyone's perspectives, but this is getting personal and it shouldn't.

[STAKED]
Hi Stories - Welcome to TERA. Follow the white rabbit.

It's only for one character.

Quoted from the original event:

"TERA’s “No Sleep ‘til 60!” challenge encourages players to level through a world of true action combat, with special prizes for those who reach level 30, 40, 50, or 60. To enter, all you have to do is log in and level up!

The event will help you and your friends get ready for TERA’s exciting endgame, and is open to anyone with an active account. The challenge runs from 12:01 a.m. PDT, March 12 to 11:59 p.m. PDT, March 25. We'll check your progress after the event.

Here’s what you’ll get for your highest-level character:"

Emphasis added. Hope that clarifies things.
rexoe on 03/27/2013, 12:25 PM - view
can gms add what was the code so we can have an idea for the next one maybe


We make them up for each post. There's no consistent pattern or tactic.
Woooo, 15 minutes! That one lasted a while!
As Knoxxer the all-powerful posted elsewhere, the publishers won't all follow the same content release schedule. We'll release stuff EU won't, and vice-versa. Doesn't mean we won't get the same content at some point, merely that we follow a different path. There won't be any substantive gaps in content. Everyone will get sparklecornies if that's their wish, but no baraka tutus for me. /sob
Heya folks, thanks for making a clear and easy-to-read thread with good context on this. We don't exactly know why this is happening but we are aware of this and are looking into it.
Minea did let people know yesterday. And the codes are still ongoing for today.
We won't troll you by saying "there are no codes" and then dropping in a code because we're not jerkfaceish.
Edited by: Halrath 3 minutes ago - Reason: No codes in this either.
Level 60 rewards are about a third of the way done. Everyone else should have got their rewards.

There is no code in this post.
Lagging on 03/27/2013, 10:56 AM - view
Emia on 03/27/2013, 10:40 AM
How? When? Where? are we going to know if there is a code or whatsoever? Is it only going to be in this thread?


yea only this thread..


Definitely can appear anywhere. Not just this thread. No codes in any of this post. Save you a trip.
Ok the 500 error's should be fixed now. Please try and go to your profile just to make sure it's working. Even though the 500 error is fixed, you will most likely still have the wrong class and/or race. This will be fixed next week during our maintenance.


Thanks!
kitcalie on 03/27/2013, 07:49 AM - view
WallyPark on 03/26/2013, 04:30 PM

For the people that have incorrect character info, we need to fix you guys during our next maintenance. So like Knoxxer said, enjoy it while it lasts.


is this the reason I'm getting Error: 500 - Internal Server Error every time I try to access my forum account control panel thing? xD


Trying to see if there is an easy fix for this right now. I'll let you know in a bit :)
As Wallypark posted earlier:

"[UPDATE] Hey folks, the level 30's and 40's should have gotten your items already. 50's and 60's will see them in the next couple of hours.

Thanks for your patience!!"
Edited by: WallyPark about 1 hour ago
Devtracker is an evil thing. Sorry, Fiiver.
While I like the idea, and think its implementation would be good both for the community and role-players in general, I'm saddened by the necromancy involved here because necro threads are bad, mmkay?

Also, people would totally get married in the Velika tavern. It'd be the Las Vegas of TERA!

This code has now been redeemed by the maximum amount of people! Best of luck finding the next one.
Edited by: Halrath 1 minute ago - Reason: Updated.
There are other threads on this, so I'm locking this down.
Guykun on 03/27/2013, 09:35 AM - view
Please don't torment us so with 4-word combinations


I wouldn't do that.
There will be more codes today. And, no, they are not just "5-10" redeems per code. Stay frosty, my friends.
There are other threads on this, so I'm locking this one down.
Edited by: Halrath 4 minutes ago - Reason: Fixed typo.
Moved to server forums and locked.
both versions -- here's the original post by another community member and reply by knoxxor http://tera-forums.enmasse.com/forums/general-discussion/topics/Will-the-NA-Tera-get-maid-and-lolita-for-Elins

P.S. There are no codes in this post
Edited by: Solomon less than a minute ago
Codes from my post got used up and that's it for today, thanks everyone! We'll be hiding some more tomorrow!
I also enjoy healing in MMO's and I have to say personally TERA's been the most active and fun healing I've done. :)

From my experience the priest has decent DPS so leveling wasn't too difficult, we also have some great guides pinned in this subforum so be sure to check them out for more information!

(Also welcome back! Happy to see you!)
Welcome to TERA! Be sure to check out the Mount Tyrannas server forum as well! :)
Minea on 03/26/2013, 05:41 PM
It takes a while to deliver them all to everyone, so no worries! We're still working on it. We expect to be done in the next 24 hours or so. :)

:)
Check your PM box please.

Also please remember the forum rules on moderation discussion.


P.S.: If you see folks with inappropriate names, please report them.
It takes a while to deliver them all to everyone, so no worries! We're still working on it. We expect to be done in the next 24 hours or so. :)
We've never had an event that was received well by everyone. ex.) off peak time events, peak time events, day events, night events, scheduled events, random events, etc. We always try to vary them so that we can have lots of different people participating and to improve them overall (hence we're always open to the feedback). We'll continue trying to improve. :)

But enough on that, I'm always torn on making a baraka with the mech face because I really like seeing their faces too (some features look like beards)!
Something like 'when do we get weapon skins?' would have sufficed.
LordXenon on 03/26/2013, 04:58 PM - view
Are you really going that far to troll people, Knoxxer? If there really was a code there and it was redeemed, your post should say you edited it. You didn't.


Moderators don't have to have the 'edited by' when they edit their own post. This allows me to stealth fix my poorly written posts :)

And the point of today and tomorrows event was to just give out a few hundred of these total. Everyone will have a chance next week to either purchase from our store - and from broker sales - one that is permanent and theirs to keep.
I agree, and am not sure why but it really stood out as unique to me. It is the one I use for my GM face. I think the Baraka in general are unique not only in TERA but most games. I am hoping we get to reveal some more about them as a race with more content updates.
Edited by: knoxxer 1 minute ago
I updated my post :P
Hey folks,

We fixed the bug where your character information is incorrect, and has been deployed to production. This only fixes characters information going forward. Along with this we fixed the Elin bug.

For the people that have incorrect character info, we need to fix you guys during our next maintenance. So like Knoxxer said, enjoy it while it lasts.

Thanks for being patient ;).
Yep, this is a known issue we're working on! Thank you. :)
I'm going to move this to the "Events from the Community" section as a sticky. :)

And thanks for making this!
Sorry, goodbye threads are against the forum rules. :(
Items are being distributed now. There are a lot of people so it'll take a while. If this day has passed and you still haven't got anything (and you are supposed to), please check your enmasse account page to see if it is sitting in "Unredeemed Codes".
There's no code in this post (i'm serious), but yeah, we're looking at ways to improve 3v3 participation, and BG participation overall.
A clean desk is the sign of a sick mind, or so the saying goes. Really can't argue with that, as I'm sure Minea would attest. It gets messier if I don't get my Mountain Dew. I need my caffeine. It is definitely mandatory. Minea is tougher, though. She's not an addict. I look up to her.



Here's my desktop background.
Let's keep the conversation confined to extant threads, please.
We wanted to do some giveaways before the planned sales and thought this would be a fun way to introduce the new EME logo to the forums at the same time. There are a bunch of items in the game that aren't necessarily for sale yet. The way we structure our updates is to avoid a ton of patches but 'unlocking' content. We can't just release all of the content at once. We have to continue to introduce regular new content to keep the game fresh and reasons to keep playing.

(no codes here)
There are already enough threads about the event. We don't need another.
Maid.In.America
Once we have these ones redesigned we can start thinking about mobile.
Xuli on 03/26/2013, 01:02 PM - view
I'm having fun.


Thanks we are having fun as well. (no code for realz) (no really) (you tried anyway didn't you) (what have I done...)
Sorry guys, there is no code in my coffee post. I could not resist.
This was an accident.

We'll bump up the channels in next week's patch, although the sheer amount may not be as much during launch.
Knoxxer could have maid the easter egg hunt some kind of cipher.
We've never said HOW many people can get codes. We're doing this over a two-day period to give people from all over a shot at these codes, and we're doing this only on the forums, as opposed to through a 3rd party site because we knew players were clamoring for these.

This is just about having a bit of fun as a community.
What an excellent use of the maid outfit Konalin. I appreciate your enthusiasm for the costume and glad that were able to decipher one of our codes. So far they have been pretty straightforward but that won't always be the case.

This reminds me of my recent visit to Korea. We spent our days walking through the streets of Seoul and started to realize just how many coffee shops there are in Korea. I am not sure why or what spurred this movement but it is truly remarkable. What is even more remarkable is the variety of coffee shops. For me, being a Seattle resident, I am used to having Starbucks everywhere. In fact there are 3 Starbucks on our corner alone. Each of these is part of a bigger building and not standalone. Anyways back to Korea. Their coffee shops are actually more individually owned or independent. So each one is a little bit of a gamble for what you will get in terms of quality and quantity. Plus the more locally owned ones tend to have less English. Not terrible - I have a basic level of Korean to get me through - but it can lead to some mishaps. I was talking to a colleague and he mentioned that there are even elite coffee shops that can charge something like $60 for an Americano. I can't imagine an Americano that would be worth $60 but I also can't imagine turning down the chance to taste one - if offered. But maybe that is the point. Price it high as a luxury and only those willing to spend the money will truly know the worth of the item.

So to tie this back to your maid shop - I am not sure that I can. I felt that this story had enough weight behind on it's own and this may be the perfect thread for me to tell it. I hope that it gave you some insight, some laughs, some tear,s and maybe just maybe some memories.
No code for you.

Seriously.
As you may have heard it will be the first week of April.

We are also running an event today and tomorrow giving some 7-day outfits away.
You can now level up your characters past the level. We are capturing data based on very early in the AM today.
There are already several threads explaining how this happy event came to be, so I'll lock this duplicate down.
*sharpens stake*

Keep this calm and constructive, please.
We are running a fun promotion. Check out this link.

http://tera-forums.enmasse.com/forums/general-discussion/topics/Forum-easter-egg-hunt
We will give you the words in normal grammatical context. You'll put the codes together by subtracting spaces, punctuation, etc.

So, "what happens in Castanica" becomes whathappensincastanica.

Good luck with the rest of the hunt!
Another code gone! Wow!
We're monitoring closely how the servers are doing both with data and anecdotally. As of right now we don't feel that the two new servers are ready yet, but we feel that it is close.
I should really get out to one of these. Celestial Hills throws some great events, plus what happens in Castanica stays in Castanica, right?
Edited by: Halrath less than a minute ago - Reason: Fixed typo.
As Knoxxer said, a certain amount of people can redeem a code once it's out. Once they are all redeemed, the code won't be usable. Also anyone who's redeemed a code already won't be able to redeem another code. :)
Thanks! Missed you guys a bunch too! ^_^

Also nope, you can't redeem another code if you've already redeemed it once.
Iniker on 03/26/2013, 10:13 AM - view
And I don't eve have an elin!

Time to waste codes around.


You big meanie. :P
Holy cookies, your desktop is so neat! :)

(Moving this to Off-Topic)
As you may have heard we will be offering the maid uniforms for the elin for sale next week. However in the spirit of the coming holiday we have decided to place some Easter eggs throughout our posts today and tomorrow. If you see an En Masse employee post there is a chance that a phrase used within the post will actually be a code that redeems for one 7-day Princess Rida’s Maid Uniform and a 7-day Maid’s Frill.

For example I could be replying to a post about how sorcerer’s are way OP and I would reply with something like “Sorcerers are balanced perfectly and if anything the size of hail storm should double for PvP.”

The code here will always be a sequential combination of 4 words – without spaces or punctuation. In this case the hidden code is sorcerersarebalancedperfectly

How to enter a code?
- Go to https://account.enmasse.com and login
- Click the Enter Code button on the Right
- Enter the game code and click Submit
- Log into the game and go to your Item Claim for the loot!

These items are not tradable and can only be claimed once. If you claim this item and you are not an elin you are out of luck. Support will not be transferring this item to a friend.
Edited by: knoxxer 2 minutes ago
Fixed that page!
There are other threads on this, so I'm locking this down.
Zyphic on 03/26/2013, 07:36 AM - view
Hey guys,
I would like to know if there's any way to transfer characters from the server Lake of Tears to server Mount Tyrannas.

Thanks for your help, bye


Not quite yet. We are letting these servers mature a bit more before allowing transfers among all servers. We are close though.
Treeshark address this in this thread.

Locking duplicate down.
Treeshark on 03/26/2013, 08:41 AM - view
The rewards will be handed out throughout the course of today, as I've stated in another thread. I appreciate your patience.


Moving this to the top so people will see it.
Nice video. Good job. End of thread.
The rewards will be handed out throughout the course of today, as I've stated in another thread. I appreciate your patience.
Locking.
Apparently not. I think the Elin may be showing up as Popori. We'll get on that.
Kill the task and relaunch it. That should fix the issue.
*logs in*
Just so you guys know these are screenshots from Photoshop that our designer has handed off to the web team to implement. All the text is just placeholder.

Thanks for being thorough.
The upload still being able to be selected is a bug. P2P is disabled. Straight from the QA Team's word delivery thing.
We have 0 P2P functionality in our launcher. We are removing any UI associated with it. You can ignore this stuff right now it doesn't do anything.
delman99 on 03/25/2013, 04:17 PM - view
Bayon on 03/25/2013, 04:03 PM
delman99 on 03/25/2013, 04:01 PM
so umm yea wheres my p2p download share options that i've turned off ever since i started playing this game...


They never worked to begin with.


says u, doesn't matter where is my option to turn off so i don't share my internet that i pay for with other people i don't know nor help pay my bill


What is meant is: the p2p sharing does not work in the launcher so you're not sharing anything to begin with.
Wait, that's not how you spell Qoute?
lol @ Qoute
Everyone is going to have a different opinion on the release schedule of our items. This isn't an area we can make everyone happy because items are subject to individual preference.

To further clarify, pets will be out after the Maid outfit which we said was the first week of April.
Today we have some really cool updates to the less sexy side of an MMO – the Launcher and the Forums. Halrath filled you in last week on the launcher details, but we listed them again below now that they are live. For the Forums, this is a big update that will help improve your time in the forums. These updates are going live as we speak so if you don't see them yet be patient they should be available by the end of the day.

As for the forum visuals they will be updated as well. We decided to release the new functionality first and work on getting the visual redesign out in the coming weeks. Take a peek at what we are working on if you are interested – these are a work in progress (straight from our designer) so expect changes and tweaks.

Forum List
Thread View

Now on to the actual changes!

Forum Updates

Forum Profiles
  • You can now display the character of your choice next to your name within the forums, including your Name, Class, Race, Server and Level. Go to your profile to choose the character you wish to display.
  • Please note that once you choose a character you can no longer select ‘no character’ This is a bug we will fix it.
  • Gained a level? Go back and select the character again to refresh it. We will work on making this automatic in the future.

Forum Moderators
  • We, as moderators, now have the ability to reply to a thread and insert that post as the #2 post.
  • If we have replied to a thread in this manner then you will notice an En Masse icon next to the thread.
  • Click on this icon and it will take you to the first reply by an En Masse employee in the thread
  • Posts will now automatically hide, or collapse, after enough people have reported it.
  • You can easily view the collapsed posts by clicking on it to unhide it or a moderator may choose to unhide it as well.
  • Moderators have been given some super-secret tools as well to make our jobs easier!

Forum Threads -- Auto Lock
All threads without activity will now lock after a period of time. This should help resolve some of the necro'ing of threads we have had issues with as late.

Forum Search Improvements
  • You can now sort by most recent or the closest match
  • If a user searches for, tera rocks, the search will look for "tera" "rocks".
  • If a user searches for, "tera rocks" in quotes, the search should bring back the exact sentence.

Coming Soon to the Forums
  • Visual overhaul as seen above.
  • 200+ new Avatar icons to choose from.
  • We are working on a voting system. This system will be another way to view the forums and participate in the community.

Launcher Updates
  • Username remember checkbox - Does anyone want this?
  • Deleting the cache on exit
  • Form focus brings cursor back to login form if displayed - last selected input field
  • Graphical clean up - aligning UI elements, etc...
  • Focus starts in the username box if it is not pre-filled, if pre-filled, it starts in the password box
  • Implement scroll bar on news/patch notes to handle overflow situations
It's a mod, so it's a no-no. Sorry.
Okay. There are numerous good suggestions and ideas, but there's a lot of vitriol and lashing out, so I'm going to lock this down. Please don't take this to mean the thread wasn't successful. I'm going to take some of these ideas and run with them.

Thank you.
I'm sorry, but it sounds like you need to submit a ticket with customer service so they can troubleshoot your specific situation.
There are numerous threads on this. Knoxxer and I have both addressed this, so I'm locking this down.
Our support section has this guide, which will help you troubleshoot your issue.
I appreciate the dialogue I'm seeing. Keep it up.
Thanks for the suggestions. There are some good ones in here that I shall be passing along.
Alaeria on 03/25/2013, 11:08 AM - view
knoxxer on 03/25/2013, 10:15 AM
They should be in the store the first week of April.


I really hope so Knoxxer..it was promised for March and hasn't been delivered yet. I am highly upset by this but I'm trying to keep my impatient arse in my seat and wait it out xD


I have a plan to make the available in March statement mostly accurate :)
Pet's will be after we roll out the maid outfit.
Let's keep the comments on-topic and constructive. Don't lash out at each other. BunnyRice sent me the details and I'm calling in a fire mission.
Report them. If you're concerned that reports go nowhere (They do), PM me with the details. Props for not making this a callout thread, but by all means, report them and give us the details. We'll track them down and deal with them.
Both EU and US do not region block each other. We know there are a ton of cross guild players and didn't want to inhibit those pre-existing relationships. You are free to choose either service in the UK.
They should be in the store the first week of April.
Nothing planned at this time. What other type of 'weekends' would you guys like to see?
The necro...it burns!

[STAKED]
Two necro threads in one morning? Gonna need a bigger stake.

[STAKED}
We're not going to segregate players. We will add new servers as the need arises.
It was a crash, not a reboot. No one got a warning. The servers WERE going to be rebooted, and that's what the earlier messaging was about.

Ops informs me that all servers and services look green across the board. If anyone's still experiencing issues, please let me know and I'll stay on top of the problem.
Also, TERA was NOT in closed beta in 2003. Hush.
The services are still coming back online. I'm waiting for the final "everything's up" message from Ops.
They're bringing services back online, but give it a few minutes.
It's not a DDOS. The forum service is tied to another system in restart. Treeshark's on top of it.
I'll keep updates going in this thread.
Yup, they'll be back up soon. You can also disregard the notice for AV/LT, since that will just be done now.
We are going to restart just the dungeon and matchmaking servers shortly on LT and AV. Actual gameservers will not go down, but there will be interruption to people in dungeons on those servers. We will message in-game when the 1hour countdown till this happens starts.
It's supposed to reset every Saturday at 12am, but it is not. BHS has been informed and we await resolution.
It doesn't.

[STAKED]
IntuitioN, I've asked about that and several other achievements. I haven't heard back yet though, so I'm digging deeper.
I'm afraid you'll have to open a ticket with customer service so they can restore it for you.
Okay, since we're not talking about the event and just jumping on a player, I'm going to lock this up.

I apologized, she's moved on, let's all do the same.
Let's keep the comments constructive and clean.

Arwydd, I totally did that not knowing there was anyone in the tavern. My sole goal was to avoid the main squares so people didn't lag out. The dracoloth wasn't set to aggro, and after I realized the goof, I went in and warned everyone, who came out and stared at the dracoloth for several minutes before attacking.

That said, I would not do so again. I apologize. In truth, we just wanted to inject a little surprise and levity to the dracoloth invasion.
Okay, that's the end of this noise.

[STAKED]
They couldn't be changed at the time. That has since been fixed.
The popori engineers report that login services should be getting back to normal. I had to close my launcher and log back in, but it looks good now.
Yep. This error just popped up and we're looking into it. Watch for updates here.
No, elite status doesn't affect the number of character slots you have.
No, we're looking into it. The servers are fine, but there's a login hiccup. Darn it, I just rebooted, too.
Good news about the caps and antlers: in the next patch, those items will be tradeable again. Feedback assimilated, fought for, and desired results achieved.

I, for one, can't wait to look festive in the future.


Skotao and Fox.Trot from Celestial Hills graciously volunteered to model with Eugene and Heinrich, our dracoloth friends. The result is a great image in need of some killer text. Got any suggestions?
Slubber on 03/22/2013, 11:25 AM - view
What EME should do is add winners/losers boxes to arenas and give them a chance of giving the pets, now that might get people in arenas and serve as a cool little event.


Oooh, I like this idea. *types up report*
We listen to opinions and feedback and then back it up with game driven data.

We don't use forums for statistical data because it doesn't always represent the majority. We use the forums for discussion and ideas that the production team uses as a basis to dig into the real numbers in the game.
Are you using the logitech drivers and software? I actually don't have them installed and it is working for me.
To each their own...
Each publisher can release the items on their own schedule. We plan on these items as well. We just released the armor templates but you shall have something to help clean up around the city in the next big item release.
Please keep your comments constructive.
We also have a bittorrent of our full installer. It may be a small patch or two behind, but it's mostly there.

http://tera.enmasse.com/download

I've just come here to say thanks for making a very civil and articulate thread on this topic. I honestly came here expecting much more flame wars but am pleasantly surprised.

And yes, that is all I'm going to say in this thread. Thanks! :)
Hey guys,

You guys should be good to go now.

Sorry for tardiness.
Soomdwa on 03/21/2013, 04:46 PM - view
I tried to send a ticket, but I am getting an error 7.


I've corrected your error code 7. To check, log into the forums or account.enmasse.com first, and then click on the support link in the main navigation menu. You can then use the submit a ticket option.
The popori engineers have been hard at work on the launcher, and they let me take a look at some of their notes. They sounded too good to keep to myself, so I thought I'd share them with you!

New Features
• Deleting the cache on exit
• Form focus brings cursor back to login form if displayed (last selected input field)
• Username remember checkbox (Does anyone want this? -Halrath)
• Graphical clean up (aligning UI elements, etc…)
• Focus starts in the username box if it is not pre-filled, if pre-filled, it starts in the password box
• Implement scroll bar on news/patch notes to handle overflow situations

No firm date on the release, but I thought a bit of news might be welcome.
Mitsukai123 on 03/20/2013, 06:15 PM - view
Those sure don't sound like maid outfits to me.


I asked about this. Someone, who shall remain nameless, but I can tell you their name sounds like roxxor, admitted under intense interrogation that the maid outfits will fly into the Dream in the first or second week of April. Something about April showers bring maid outfits...

Anyway, that's the latest.
Edited by: Halrath 3 minutes ago - Reason: typo
I think this thread has run its course.
CS posted an update here.
The delays referenced above are exactly the type of thing that we are pushing hard to get rid of. For those that have had extended waits we are incredibly sorry and are working as quickly as we can to reduce the back log of tickets. In the last few days we have been able to address thousands of customer issues and have made great progress on the backlog. If you have submitted a ticket, but have not received a response yet -- we haven't forgot about you.


Sorry, Vewdo. I appreciate the question, but I'm not at liberty to talk about that information.
Looking through this thread, I think everyone's said their piece, and perspectives will not change on this. It's run its course, so I'm locking it down.
I poked Wallypark about these and he found an issue, which he's currently working on. I just wanted to keep you up to date.
I love the eyes. Very cool!
Korah, sending you a PM.
I'm currently looking into these new reports. I suggest following this thread for the current updates.
An interruption or problem. Sorry.
I'm sorry you hit a speedbump with your elite status. There's no system issue that we're aware of, so you'll need to contact CS so they can troubleshoot this for you.
There was a specific outage with instance matching for the battlegrounds not talking with VT last night. We tracked it down and fixed it by restarting the services earlier this morning.
This thread has run its course.
The battleground and instance matching servers were restarted on VT about 30 minutes ago.
The picture posted is not from our website. The language is not ours, but rather mmosite.

It doesn't seem a lot of the people complaining about the disappearance of the icon are not even founders, so it does seem odd. If you are a founder and the disappearance of this icon greatly disturbs you to no end, please PM me.

locking this thread now, it has run its course.
ETA 9:45am Pacific. Messages have been sent out to affected servers. Party matching and Battlegrounds will be affected momentarily.
We identified the problem (Yay!) and are working on the fix for it. I don't have an ETA just yet, but it's on the top of their list.
We identified the problem (Yay!) and are working on the fix for it. I don't have an ETA just yet, but it's on the top of their list.
I asked the server team to take a look at that error message, Duune. I'll update you as soon as I can.
As there is another thread on this topic, I'm redirecting this there.
We're showing combat taking place in the battlegrounds, so I've got the Operations team looking into this. The specific error message helps. Thank you, Djevik.
They should be indeed.
I'm in Valley of Titans at the moment. It is not down.
Just tested it and put in a ticket myself, doesn't seem to be an issue on our end. As Naoto said, you could try using another browser. You might also want to try clearing your browser's cache and making sure you have cookies enabled.
Locked, this thread is almost a year old.
GodsGunman on 03/20/2013, 11:17 PM - view
Treeshark on 03/20/2013, 11:11 PM
While I agree that having a toggle to turn this icon on and off is the best solution, it is unfortunately not one that is going to happen.

The founder's chat icon was not something we ever promised the founders, nor do we consider it part of the package. The inclusion of it was snuck in, as was the disappearance of it. We've discussed the possibility of putting it back in, but sadly it is just not in the cards.

I sincerely apologize for the removal of this icon without notice, but it has happened and will stay that way. It seems that this thread just wants to know what the fate of the icon is, and so here it is.


I for one am very dissapointed :(

Granted near the start there will of course be a lot of founders, but over a year or so they'd thin out, and being able to show you helped support the game at an early stage is a great thing to show off :(

I M dissapoint. :(


That's why we gave everyone a title and an exclusive mount :)
In many cases our servers are back up before we really have the chance to make a thread about it, explain and pin it. We try to be reactive in most user made threads since it's easier for us to respond to rather than to fork the conversation. If the outage becomes prolonged than more communication will be given. Any planned outage is always communicated about an hour in advance unless it is an absolute emergency.
These will go on sale sometime tomorrow. We'll also have accompanying images on what most races look like with each set on.
While I agree that having a toggle to turn this icon on and off is the best solution, it is unfortunately not one that is going to happen.

The founder's chat icon was not something we ever promised the founders, nor do we consider it part of the package. The inclusion of it was snuck in, as was the disappearance of it. We've discussed the possibility of putting it back in, but sadly it is just not in the cards.

I sincerely apologize for the removal of this icon without notice, but it has happened and will stay that way. It seems that this thread just wants to know what the fate of the icon is, and so here it is.
The servers were NOT brought down for this. The servers crashed, and it looks like the store is unintentionally previewing things.
I'm sorry, DeviDemon. If your character is still affected, you should submit a ticket with CS so they can unlock her.
The operations team informs me that all the servers should be up and the login services returning to normal. You may want to close all the way out (including the launcher) before trying to get back in, but things should be good now.
Let's keep the conversation civil, please. I know you're frustrated, but snapping at each other won't help.
There are several issues at the moment, including the ability to log in. We're aware of it and working as hard as we can to get you back into the game.
I'll pass along any information I can when I can.
We're working on this right now. As soon as I have any information to pass on, I will. Please bear with us.
We're consolidating in this thread.
Our CS team is looking into this issue right now.
We're looking into the crashes right now.
Wow. Okay. This conversation is heading into fire and blood territory.

[STAKED]
Okely-dokely.
Please keep the remarks clean and constructive.
Ah, CS informs me that they're working on this issue.
I'll send you both PMs shortly.
More importantly where are you??
There are some being spawned in 'safe zones'.
As this thread is derailed from the original topic, but still very active, I'm going to move it to PVE, since that seems to be the general area of discussion now.
Tokako, I'm sending you a PM.
Play what you like. You shouldn't have problems finding a place in the ranks, particularly if you know your class, know your fights, etc.
Why do we climb it? Because t's there!
Nicely done, Somentine.

If the guide doesn't resolve your issues, your best bet is to contact customer service so they can troubleshoot your particular case.

support.enmasse.com/tera
I love cheery endings.
Okay, I'm going to put a stop to this before the hair-pulling starts.

[STAKED]
I think this thread has run its course.
Discussion of moderation action is against forum rules, your friend will need to have this taken care of through support.
Thanks! Our writing team and Ozma are behind our patch notes.
Honestly, if the Happy Cloud launcher is not giving you joy, I'd try the direct download.

http://tera.enmasse.com/download
Please keep personal conversations to PMs.

THANKS!
If this guide doesn't resolve this, I suggest opening a ticket with customer support to get this troubleshot.
Okay. Callouts are against the TERA Forum Rules. Even if you link off-site, etc. I'm locking this down.

[STAKED]
No, sorry.



With the rise in players, we’ve seen a rise in dracoloths around the world of TERA. They’re too big to handle alone, so collect some friendly fighters and head out to find them. They could be anywhere—but they’re dracoloths, so they’re not exactly inconspicuous.

Corpse camping won’t work on these things, though—once they’re down, they’re down for good.

Dracoloth Sovereign Invasion: March 20–24

Location: Wouldn’t you like to know…
Hello! Yes, maintenance is complete.

PVE servers are "Player vs. Environment" servers. PVP servers are "Player vs. Player," and involve much more player killing. Same content, but somewhat different focus.

As for your login issue, this guide should be able to get you back into the game.
JDB, I appreciate what you're saying. I understand you're unhappy, and no one is saying you don't have a right to feel frustration or complain.

Unfortunately, this particular change was forced upon us. Minea (who is currently unavailable or she would answer this herself) isn't any happier about it than you, but the rules change is why the deadline was extended.
Lagerzero, I sent you a PM.
It's probably not gone for good, but you'll need to file a ticket with customer service to get them restored.
This guide should help you, and yes, you can transfer to a PVP server.
It'll also be the last.

[STAKED]
Locking this down since it's been resolved.
Locking this down since I just sent him a PM.
Sent PMs to Bongwater, Deathlyz, and Alleykat.
We'll be going back to 5pm tomorrow.
I'm looking into this.
Okay. Question asked and answered (Thanks, Treeshark). I don't think anything else will be gained from this.
This is a very old bug that has since been fixed. When and where did you get this client?
The original plan was to put it on the elite bar, but it failed in implementation and testing. Then the choice was either to not have it in the Elite Status package at all, or just give everybody 1 for 30 days.

The limitations on Item Claim has already been discussed in this thread, so I won't go any further on that.
Aliasse on 03/18/2013, 01:41 PM - view
Korah on 03/18/2013, 12:45 PM
Shouldn't have went on those free tera gold sites.


Doubt this is the case... More or less Enmasse database was hacked... with that the passwords of all the accounts are compromised. Might wanna change ur password.


EME was not hacked. This is an individual account's issue. Since we've helped Jroc2689, I'm locking this down.
[STAKED]
This is being taken care of. These aren't the droids you're looking for. Move along, move along.
Spamming is against the TERA Forum Rules and is an excellent way to get time off.
Send you a PM Jroc2689. Hit me back.
Blankets posted the current Nexus schedule.
JDB on 03/15/2013, 06:44 PM - view
So if we got permission from the label can we keep our video the way it is. I did the video based on the music I chose.


I'm afraid not. The videos can only use TERA music. Sorry. :(
We're sorry you're still experiencing this. I know Treeshark is investigating the cause and working up a solution.
Validus, I sent you a PM.
It's totally illegal. You are sentenced to DEATH.






Actually, it's cool. It's the real you, doing your thing? We're fine with that. You hook up a HAL9000, though, and we'll have to sit down for a "chat."
Please back on topic or this thread gets staked.
Treeshark fired up the nexus for 8pm Pacific on TR.
Duplicate thread.

[STAKED]
A make up Nexus for the server outage tonight on Tempest Reach.
Fyna, this guide might help you resolve the problem.
Okay. I'm putting a stake in this. I promise, you'll see an announcement when these become available. Until then, let's just kill BAMs and stuff.

[STAKED]
Nope. Not allowed. Thanks for alerting us to this.
I don't think this thread has anywhere constructive to go.

[STAKED]
It's not just you, but it IS rather random. Would you please file a ticket so that we can look into the specifics of your case?
Treeshark and his peeps are looking into why they didn't reset. I suggest watching this thread, as that's where he last posted.
We have been looking into buffs not resetting.
As the forum rules against necromancy were already posted, I will not do so again, but please bear them in mind. Necro bad.

[STAKED]
But as the TERA Forum Rules state, that's a no-no. The information is out there, new players will find it.

[STAKED]
Treeshark on 03/16/2013, 12:09 AM - view
We've been investigating these lag/disconnects that have been occuring over the past week or so, and still are. Unfortunately I don't have any good news to accompany that statement yet.


This time frame also covers tonight.
We've been investigating these lag/disconnects that have been occuring over the past week or so, and still are. Unfortunately I don't have any good news to accompany that statement yet.
Everyone who's submitted an entry should have received an email with the soundtrack requirements. I'm sorry the email took longer than planned!
Fucile8 on 03/15/2013, 01:25 PM - view
Not much help if you want to use your old character, but i just came here (http://tera.enmasse.com/download), used the streaming download option and within 20 minuts I was playing a new character. No big deal for me cause i wanted to try a new class anyway. It downloads the first parts of the game, lets you start playing a char that is lower than level 10 and DL's the rest of the content on the background. Eventualy u will be able to get back to the + level 10 character of yours. Again, may be useless for you, but it worked out for me, maybe this can help someone.

This problem happends to me every patch. The only thing that solves it is to download the entire game. Sorry for my english, not native.


You can use the streaming downloader on existing accounts too. It just may not be optimal. We also have a bittorrent of our full installer up.
Treeshark, Wallypark, and Tonka will be streaming TERA this afternoon starting at 2 p.m. Pacific Time!

We will also be giving away some strongbox keys during our stream.

Watch us on TwitchTV
For those of you that have submitted a ticket over the last few weeks you may have noticed a delay in our response. This is not something that we want or are happy with. In order to process the back log of tickets in our queue, we will be making a temporary adjustment to our support offerings. Beginning Monday, March 18th, chat support will be brought down, and will return on Tuesday, March 26th at noon pacific. During this time, players can still use our submit a ticket option to receive assistance if needed. We appreciate everyone’s patience and understanding as we work to answer all of your questions as quickly as possible.
To clarify, this is for ALL accounts, old and new!
I have said this before but... we are sister companies with Bluehole Studio. We both answer to the same board of directors - but we have different objectives for each company. Ours is to publish games in North America and Bluehole Studios is to make cool games.
vewdo on 03/15/2013, 10:21 AM - view
Mirtilla on 03/15/2013, 09:29 AM
Because those servers are new, and mixing new and old server would create problems with economy, pvp and all.


And releasing massive amounts of spellbind, or extensive alkehest via cash shop event doesnt influence the economy?

I dunno man, personally i know a crap ton of people on MT who would love to move to VOT if they opened up transfers to it.


VOT allows transfers from MT and TR, so let them know they can move away! AV and LoT do not allow transfer to or from them.
Hey, guys. This troubleshooting guide might help sort your launcher issues out.
Catatonic on 03/15/2013, 10:10 AM - view
But we do know. It's all instances but Nexus Traverse.


This is correct. All instances except the Traverse.
The permanent account bound EX-TRM mounts are currently in the store.
Those servers have never had transfers available to them. We'll open up transfers in the future.
Glad to hear that fixed it! To anyone else that who finds this thread, check out our FAQ for this issue http://support.enmasse.com/tera/play-button-unresponsive-or-greyed-out
Hey folks,

Thanks for the feedback! We try our best to have a variety of events so different folks will be interested, so we'll continue to have small and big in-game events of various types. Yeah, we'd also love to do some sort of PvP-centered event as well! (We had one last November and it was really fun!) Please feel free to share your ideas at any time with us or via PM, thanks all! :)
Every prize in the power level event is tradable.
I'm glad everyone got their lions now. There is a bug when you drag the lion to your shortcut bar, the icon won't display. It will still work, but it won't display the icon.
This is a known issue.
That's just a small portion of the entries, we got quite a bit more than what I expected so we're excited to watch them all (even if it takes a while)!

I was just letting people know who were worried about us not receiving their entries in this thread. :)

As for the winners, current plan is end of next week.
To address the issues we saw last night, the Tempest Reach (TR) server will be taken down at 10am Pacific to apply a server stability patch.

All other servers have already been pached.
It won't be on the forums because...security. I'll send you a PM.
I got in there once. Played blackjack all night with this guy named Jonah...
TERA is still our primary focus but we do have some some resources working on finding the next big thing - after all we started En Masse and built our infrastructure to publish multiple games.

As for Bluehole, they have yet to announce a second game. I think you are thinking of another developer for the game Bless.
Locking down duplicate thread.
This thread has gotten way out of line. Locking it down.
You should get your lion at 7:00 AM PST when the elite buffs reset.

http://support.enmasse.com/tera/where-is-my-jeweled-lion
Let's keep it to one thread guys!
We've got enough threads on this already, let's try not to flood the forums with the same thing.

We found the cause of this and will be fixed before the next Nexus.
I'm working on replying to everyone but it's taking me a while longer due to other events.

But from the people who were wondering in this thread, I wanted to let you know that I have Deja Vu, Derivation, Tiny Knights, and Royalty guild entries.

Also Ippiki, JDB, Caordicoh, and Prof_AF, I have your entries as well.
We're sorry about the interruption during the 6 p.m. nexus today. We'll have a 9 p.m. nexus for Mount Tyrannas only tonight.

http://tera-forums.enmasse.com/forums/mount-tyrannas/topics/Mount-Tyrannas-Nexus-at-9-pm-314
Yep, sorry about that, folks. We'll have a makeup nexus on MT only tonight at 9 p.m. Pacific Time.

http://tera-forums.enmasse.com/forums/mount-tyrannas/topics/Mount-Tyrannas-Nexus-at-9-pm-314
http://tera-forums.enmasse.com/forums/mount-tyrannas/topics/Mount-Tyrannas-Nexus-at-9-pm-314 :)

Also no petitions on forums please. (Please see the forum rules on this, thanks!).
Hello, MT!

There will be a nexus at 9 p.m. Pacific Time tonight (3/14) due to the interruption during the 6 p.m. nexus.

This will only be on Mount Tyrannas server.
Confirming the server is available again.
We're working to bring it back up now.
Sorry about the issue with your ticket. I'll relay that to our CS department.

The BLUE (not white) halo, is only for the first EMP purchase and not the elite purchase :).
I think this thread has run its course. There is another thread discusses the mysterious disappearance of the beloved Founder's chat icon already.
Hey everyone. We weren't aware of the Founder's chat icons disappearing until today. I wasn't even aware of this thread until today. I'm looking into what happened to them and let you all know when I found out.
Hello, folks.

We're looking into this. Hang in there please. :)


TERA offers another weekend sale, but this weekend the savings are for elite players only. This weekend, from Thursday, March 14 at 1 p.m. PDT to Monday, March 18 at 1 p.m. PDT, elite players get big savings on spellbind boxes. How big, you ask? Thirty-three percent big! Our big boxes deserve the same big discounts you can get at big box stores!

There’s nothing like spellbind to lock down the enchantments you love when trying to get rid of the enchantments you hate. There’s no time like this weekend to stock up on these strife-saving items!


You don’t need to be wearing green to enjoy the Lock of the Irish weekend in TERA. All weekend locked strongboxes have the chance to surprise some lucky lads and lasses with 1000 extensive alkahests or a permanent “Me Lucky Hat” accessory. And because it’s St. Patrick’s Day, we’re making it an extra-long weekend—from the Thursday morning update on March 14 to Tuesday morning’s maintenance on March 19.
*patpats Roda*

Yes, dyed armor counts (if it's in green, that is!). Hmm, I'm not sure about eye color, but green hair probably will. We'll practice common sense. :)
Sent you a PM, Reion.
Only the extensive alkahests are dropping in quantities of 1000. Everything is a player trolling you. It also needs to pop up in the middle of the screen.

That being said, I'm locking this thread now :)
Locking per OP request.
Tiddymum,

I'm going to reply to you through PM, because I would rather not discuss account issues here.
Divinerage,

I actually saw your account. I'm looking at your account now. Unfortunately, you were a SUPER edge case, and it was all timing of your purchase and our script running :(.

Yours is fixed. Log out and log back in and you should be good.

Let me give a little explanation on this.

For the folks that were canceled today, you guys were all on the promotional elite when we transferred over from F2P. When we originally transfered into F2P, we gave you guys that had game time prior to F2P, 30 days of elite.

That 30 days of elite time is up and that's why you were canceled for your elite.

For the folks that had 5-7 days of elite after the 30 days, well, you guys shouldn't have had that ;). So that was actually a bug that we fixed. The items that were delivered to you, that shouldn't have been delivered either.

If you want Elite after the fact, you can go to store.enmasse.com and purchase the Elite subscription.

I hope this explains it.
Let me give a little explanation on this.

For the folks that were canceled today, you guys were all on the promotional elite when we transferred over from F2P. When we originally transfered into F2P, we gave you guys that had game time prior to F2P, 30 days of elite.

That 30 days of elite time is up and that's why you were canceled for your elite.

For the folks that had 5-7 days of elite after the 30 days, well, you guys shouldn't have had that ;). So that was actually a bug that we fixed. The items that were delivered to you, that shouldn't have been delivered either.

If you want Elite after the fact, you can go to store.enmasse.com and purchase the Elite subscription.

I hope this explains it.
There is an extremely small amount of players that this is happening to. We are looking into the cause as it is rather odd. Until then, if you notice this on your new level 1 character, please start over if you can.
It's not RNG :).

It does take some time to propagate. But it won't propagate while you are logged in.
Double drop rate weekend is "from noon Friday to noon Monday PDT".

And yep, the Me Lucky Hat counts as a green item! :)
Does this need a lock? Seems like it needs a lock. Keep it clean or I'll stake this on my next visit.
This looks really fun, thank you for planning this event! :)
Thanks for creeping me out... Dx
We removed forum signatures for a reason. I won't call them a cancer, per se, but they're not coming back.
As there's already a thread about this, I'm going to redirect the conversation there.
Mirtilla on 03/13/2013, 11:53 AM - view
"I'm sorry for your mother's death..."
x celebrates victory


*snorts pop through nose*
Hey everyone,
We have a bittorrent for our TERA: Rising installer now. Please bear in mind that this is the FULL INSTALLER for the client.

You can find more information here: http://support.enmasse.com/tera/downloading-tera-via-torrent

Thanks!
-Treeshark
This is amazing! Thank you so much for sharing this with the community! :D
Lock of the Irish is from the Thursday morning update on March 14 to Tuesday morning’s maintenance on March 19. :)
All I can really say is this wasn't a system issue and it's resolved.
Not sure what's up with that character, Lusho, but you really do need to contact support. They can get you sorted.
As noted, there is already a thread on this topic. Please keep the conversation going there.
Slickidiot, I checked into this. Sending you a PM.
Just clarified the Nexus Quest rewards.

Also clarified the new Champions' Skyring rewards.


This week’s patch contains big changes to the nexus to decrease congestion and increase enjoyment—tweaks to earning reputation, improvements to emotes, and the ability to preview costumes. Read the patch notes to see all the details.
As noted here, they do reset at 5pm.


Spring brings flowers, gorgeous weather, and brutal bosses with fat purses! We’re celebrating our good fortune with a long weekend of events in TERA, and you can get in on the fun. And because it's St. Patrick’s Day, we’re making it an extra-long weekend—from the Thursday morning update on March 14 to Tuesday morning’s maintenance on March 19. Whether you’re a hardcore dungeon runner or a high elf fashionista, we’ve got you covered.

Double Dungeon Drop Weekend

The bosses and baddies have filled their vaults with loot and plunder. Now’s your chance to take it back! All dungeons in TERA: Rising will have the double drop rate from noon Friday to noon Monday PDT. So, popo up and rain the pain!

Lock of the Irish

You don’t need to be wearing green to enjoy the Lock of the Irish this weekend in TERA. All weekend, locked strongboxes have the chance to surprise some lucky lads and lasses with 1,000 extensive alkahests or a permanent “Me Lucky Hat” accessory. So kiss that blarney stone and try your lock.

Catch Him If You Can

The legend of Eimhin the Prankster tells of a tiny figure dressed in green who wanders the hills outside Velika and scurries through the city streets. Rumors say he once pickpocketed Velik herself, then threw a three-day party in Castanica with her purse. The city watch has a standing reward of 50 gold pieces for his capture—but if you do catch Eimhin, he’ll trade some treasures for his freedom.

The hunt is on!

Details

1. Event Time

The hunt will take place on Thursday, March 14, with specific time slots for each server. All times are Pacific.

  • Lake of Tears: Noon–1 p.m.
  • Ascension Valley: 1–2 p. m.
  • Tempest Reach: 2–3 p.m.
  • Valley of Titans: 3–4 p.m.
  • Mount Tyrannas: 4–5 p.m.
  • Celestial Hills: 5–6 p.m.

2. Instructions

• Be logged in during the specified times and get ready to catch Eimhin! Decipher Eimhin’s taunts and track him down in Velika or the Velika Outskirts.

• Eimhin will hide 3 times per server within a one-hour period. During each round, the first three players to find him at each location will win prizes (double prizes if their characters are wearing green)! After the hour is up, Einhim will vanish.

3. Prizes

• Each time Eimhin hides, the first three players who find him will receive the following prizes:

  • First place winners will receive 125 spellbinds and 2 apothecary dyes.
  • Second place winners will receive 75 spellbinds and 2 apothecary dyes.
  • Third place winners will receive 50 spellbinds and 2 apothecary dyes.
  • All prizes will be doubled if the winning character is wearing green somewhere.

All standard En Masse Entertainment contest rules apply.

So don your finest verdant gear and keep a sharp eye out for Eimhin!
There are numerous threads on this topic. Let's not start another. Ask your question in there, please.
Our support section has a guide that should help you resolve this.
Please keep the comments classy and constructive. Personal attacks aren't okay and result in time off.
Hello folks, I'm caught up on other stuff (which you will find out today) so I haven't been able to send out the confirmation email after the weekend yet. I'd like to do it today or tomorrow, so don't worry if you haven't gotten one this week. :)
Unfortunately I can't ride cats because the movement makes me sick, so I need to stick to more stable mounts like a horse... But it'd be really neat to see a carriage that could carry more than one person! :D
Unfortunately, maintenance was pushed out until Thursday, so the server resets didn't occur. I'm sorry. I'm sure it's frustrating.
I'm sorry that CS hasn't gotten to your ticket yet, but their ticket queue runneth over. We're handling them as fast as we can, but please be patient with us.
As we're handling, as quoted by CS, "tons of in-game reports," go ahead and use the in-game report button.

And they're dealing with the reported player.
Gorran on 03/08/2013, 10:23 AM - view
I see it's new fashion on forums, posting screenshots of random people killing random people. This is how these forums quality went down after switching to new build and style.


Callout threads/posts are clearly against the TERA Forum Rules. Since people aren't getting the message, some time off from the forums will give them the opportunity to read the rules.

[STAKED]
Just in case there was any confusion, it IS against the rules to bump posts.
When in doubt, don't callout. Report them. We'll take care of it.
Minea on 03/11/2013, 05:41 PM
In order to participate in the event, you need to be active in the event duration from 3/12 to 3/25.

On March 26, we will check the highest level character under your account and you'll receive the appropriate rewards in the tier. Rewards don't stack, it only counts one highest level character per game account.

Hope this clarification helps! ^_^

The event duration is given because you need to be active in TERA during the time period.

If you're already level 60 you will receive the prizes for level 60, as long as your account is active.

Minea on 03/11/2013, 05:41 PM
In order to participate in the event, you need to be active in the event duration from 3/12 to 3/25.

On March 26, we will check the highest level character under your account and you'll receive the appropriate rewards in the tier. Rewards don't stack, it only counts one highest level character per game account.

Hope this clarification helps! ^_^


Let's not create new threads when we already have several threads related to the event. Also you can reply in the News & Announcement thread as well.
In order to participate in the event, you need to be active in the event duration from 3/12 to 3/25.

On March 26, we will check the highest level character under your account and you'll receive the appropriate rewards in the tier. Rewards don't stack, it only counts one highest level character per game account.

Hope this clarification helps! ^_^
This is open to "Anyone with an active account". So you don't have to create a new character. :)
Thanks for your feedback. Closing this thread as the event is changed.

Please see the new information here.
Edited by: Minea 1 minute ago - Reason: Including the new link


TERA’s “No Sleep ‘til 60!” challenge encourages players to level through a world of true action combat, with special prizes for those who reach level 30, 40, 50, or 60. To enter, all you have to do is log in and level up!

The event will help you and your friends get ready for TERA’s exciting endgame, and is open to anyone with an active account. The challenge runs from 12:01 a.m. PDT, March 12 to 11:59 p.m. PDT, March 25. We'll check your progress after the event.

Here’s what you’ll get for your highest-level character:

Character level 30–39

- 5 strongbox keys, 7-day 50% XP boost, mirrored shades

Character at level 40–49

- 5 strongbox keys, 7-day 100% XP boost, mirrored shades

Character at level 50–59

- 5 strongbox keys, 7-day 100% XP boost, mirrored shades, Sleipnir mount (permanent, character-based)

Character at level 60

- 5 strongbox keys, 10 semi-enigmatic scrolls, mirrored shades



Starting March 12, log in, lock your door, and dive into TERA. No! Sleep! ‘Til 60!


Editors note: This post has been edited to reflect changes made to this event based on valuable feedback from you, our TERA players!
Hello everyone,

This week's regular maintenance time is changed so that we can implement a new patch. Instead of the weekly maintenance on Tuesday mornings, we will have a maintenance from 7 a.m. - 9 a.m. Pacific Time on March 14.

The following servers will be unavailable on Thursday, March 14 from 7:00 a.m. Pacific Time to 9:00.a.m. Pacific Time:

  • Mount Tyrannas - PvP
  • Lake of Tears - PvP
  • Tempest Reach - PvE
  • Ascension Valley - PvE
  • Celestial Hills - RP PvE
  • Valley of Titans - PvP

There will be no maintenance tomorrow morning (Tuesday) and this change is only effective for this week. We'll go back to our regular schedule next week (so maintenance on Tuesday, March 19).

For real-time server status, please refer to the Server Status page. Thanks for your patience!


TERAToday is a fansite created by Katou, offering articles, guides, and news. We sat down with Katou and talked about how TERAToday came to be, and where it’s going.

How did you come to hear about TERA and how long have you been playing?

I have a very long history with Final Fantasy 11, and since then I've always kept up with MMORPGs, including TERA. Although the game at release looked very interesting, I was unable to commit time to it due to a very busy schedule and only ended up getting a character to level 50. When I heard TERA was going F2P with the TERA: Rising update, I hastily downloaded the game client and started playing again!

TERAToday looks terrific and has a variety of content including player guides, news, and columns. What are your goals with the site?

When I had returned to the game for TERA: Rising, I found that many of the useful player resources were outdated. The guide authors had quit the game, and even though many players seemed to want to contribute updates to the guide, the limitations of forum posts restricted that. Thus TERAToday was born.

The primary goal of TERAToday.com is to offer up-to-date resources to players. The main opponent to this is the restriction of player-created content on forums. By bypassing the single-post nature of forums, resources posted on TERAToday are able to be edited by multiple users, or ownership of content can be transferred to another author. This allows guide authors to collaborate (if they so wish) on a guide, or for a guide to be maintained and kept up-to-date by various community members, regardless of whether the original author quits the game.

In addition to the constantly updated player resources, we wish to offer a place where the community can turn for all of their game news and update information. There is also support for articles written by players on whichever TERA-related topic they wish to write about, from skyfish watching to theory-crafting about how elins are the master race. Finally, I'm hoping to host and run large community events fairly often through TERAToday.

How has the community responded to your site? Future plans?

Of the feedback I've gotten so far about the site, it's been all positive, but it hasn't been easy to find people interested in writing articles or guides, or moving their current guide to the site. With that said, the guide authors who've moved theirs over, or have written guides specifically for the site, have all done an excellent job and receive high praise from users!

Going forward, I'd like TERAToday to become the greatest contributor of TERA information and news for players. In the future we'd like to have KTERA patch notes properly translated as they are released in Korea, so the non-Korean-speaking community can get a sneak peak at potential updates. Our goal is for more guides to be written, covering broader areas than just classes, such as instances or specific mechanics. We want to host and run community events, as well as showcase other events in the community. The layout and functionality of the website are flexible, so it's up to what community and content contributors want to create! We'd also like to continue working with both the NA and EU community managers in the future to bring TERAToday player resources and community events to the player base!

As we understand it, you are also looking for more content contributors. If someone is interested, how would they contact you?

The potential of TERAToday.com is endless, but we need the community's help to really create something amazing! As it stands now, we could really use a few more people interested in writing guides for the things we don't have yet: the missing classes, instance guides, and general guides on mechanics or game play that may be confusing. Interesting content such as role-play columns, lore, player experiences, or thoughts are all great too! Anyone with an interest in writing about TERA in any way, regardless of topic, should consider writing at TERAToday.com!

Any interested content authors can shoot me an email at katou@teratoday.com, or by using the contact forum found on the TERAToday site (teratoday.com/contact). I'm also on both NA and EU forums as (NA: katou) or (EU: katouprime). Note that none of my characters are named “Katou,” or any variation of it.

Anything you’d like to say to the fan site users? To En Masse?

I'd like to thank everyone who has visited the site or given feedback about it! I'm always interested in hearing feedback (good or bad, as long as it's constructive!), or ideas/suggestions about the site. The TERAToday site is nearly a month old, and has undergone many visual and back-end changes, and will continue to do so. I'd love to speak to anyone interested in helping make TERAToday even better!

I'd also like to thank En Masse for offering such a fantastic unrestricted F2P model for TERA, and hope that going forward, EME continues to listen to their players and community!


Thanks to Katou for taking the time to talk to us. We appreciate your hard work!
I'll look into this.
Stand by to stand by. New information coming on this.
Old active accounts you can use. If you never actually bought the game, however, you're starting from scratch with a new, free to play account.
According to the CS team, that issue should be resolved. If you're still encountering it, you should contact customer service.
Definitely don't delete the character. When the servers get reset tomorrow, your character should be available again. If you're still having problems, let me know.
Sorry this hit your character, Chogy. I'm sure it's frustrating, and I'm sorry the CS team hasn't gotten back to you yet. The good news is Ritsukoa is correct and if all else fails, your character should get freed up by the server reset tomorrow morning. Let me know if it's still a problem at that point.
(Moving this to Off-Topic as the focus isn't TERA.)
As Treeshark said here, changes to the Nexus are coming. We don't want them to be a negative experience for anyone, in the nexus or not. We're rolling these out as fast as we can.
Aaaannnd...

[STAKED]
Supertazi on 03/10/2013, 12:15 PM - view
Lol. An honest mistake I guess? Cmon EME, this is what you get paid to do.... :/


You are right.
The nexus will be up at 1pm pacific time. We are sorry for missing this we had the times adjusted and ready to go but didn't make the swap this morning. The one at 7pm pacific tonight should be at it's normal time.
It will be up in 45 minutes. Sorry we had the times adjusted and ready to go but didn't make the swap this morning. The one at 7pm pacific tonight should be at it's normal time.
OP, that is NOT a thing now a days. We'll handle it.
Only you can prevent necro threads.

[STAKED]
Daylight Saving Time will begin at 2 a.m. local time on Sunday, March 10. Please see the following list for the schedule changes.

Schedule Changes

- Daily quest reset time to change from 7 a.m. to 8 a.m. PDT
- Elite status skill reset time to change from 4 p.m. to 5 p.m. PDT

Nexus schedule will remain as is: 12 p.m. and 7 p.m. PDT.
This is so very necro. Stop it.
Our awesome support section covers this well.

Now staking the necro.
Folks, if you've sent an email with the permission/authorization, we're good. :)
For account-bound items, you need to exit out of the game/launcher completely then log in again. Could you try that please?
The debit and prepaid card issue has been resolved. (OP and FAQ updated)


TERA’s “No Sleep ‘til 60!” event encourages new players to power-level through a world of true action combat, with special prizes for those who reach level 30, 40, 50, or 60 in just two weeks.

The event, open to anyone who creates a new account after 12:01 a.m. PDT on March 12, will help get you and your friends ready for TERA’s exciting endgame. To enter, all you have to do is start a new TERA account. (Existing players can certainly help the new folks level up, but they can’t start new characters to earn prizes.)

We’ll check your leveling progress at 12:01 a.m. PDT on March 26. Here’s what you’ll get for your highest-level character:

Character level 30–39

- 5 strongbox keys, 7-day 50% XP boost, mirrored shades

Character at level 40–49

- 10 strongbox keys, 7-day 100% XP boost, mirrored shades

Character at level 50–59

- 10 strongbox keys, 7-day 100% XP boost, mirrored shades, Sleipnir mount (permanent, character-based)

Character at level 60

- 10 strongbox keys, 7-day 100% reputation boost, mirrored shades, EX-TRM mount (permanent, character-based), 1 extra character slot



On March 12, make an account, then lock your door and dive into TERA. No! Sleep! ‘Til 60!
It wasn't around a table. It was around the coffee pot.
Maveroik,

Can you PM me so we can talk behind closed doors.
pwnstars on 03/08/2013, 03:34 PM - view
Nope still don't have my elite back I have the number issued with the email I got on the 6th of march if you need it. I never cancelled I never even touched my account page since I ordered, and Paypal already gave you the cash.

Nevermind I relogged and its fixed


You scared me for a second.
There are a number of threads about this topic, so I'm going to lock down this duplicate.
You'll need to close out of the game, close the launcher, and sign all the way back in before it should appear, as that FAQ explained.
Ok folks..

The majority of people the were affected by this should be fixed. I verified all of them.

There are a very minor number of people still affected by this and we're working on them.
It wasn't an intentional oversight, and I'm sorry for the delay. We're taking care of this right now.
This has gotten out of control and isn't appropriate for the forums. Locking this down.
Requires you to follow these steps.
Treeshark moved it to accomodate that.
Treeshark worked his magic. There will be an extra nexus at 2pm on all servers.
Treeshark worked his magic and scheduled nexuses at 2pm PST for all servers.
MT is one of the servers that crashed. We're working on the issue right now. Sorry about that.
The server crashed. We're working to bring them back up right now. Sorry.
Please contact our Support team on this and we'll help. We do have a bit of backlog due to the increase of players after TERA: Rising, but we'll do our best to get back to you as quickly as possible.
Several servers crashed. Our teams are on it right now. Sorry about the interruption.
Sorry about the headache, folks. We're on it.
Let's get the servers back up first.
We're on it, folks. Sorry about this.
You cannot transfer to or from Lake of Tears at this time. Once the server "grows up" a bit, we'll allow transfers.

I don't have a timeline for that either. Sorry.
Go here for updates
It is, in fact, for the account mount.
Hello folks,

Some users are experiencing an issue where their elite status-related skills/items are not becoming available after elite status purchase. We are working on this issue and will update you as more information becomes available. In the meantime, if you are encountering this, please avoid purchasing/canceling the elite status repeatedly since this will not resolve the issue. Thank you for your patience.
evildoer on 03/08/2013, 10:18 AM - view
Caesaron on 03/08/2013, 10:13 AM
bumping this as I still do not have my elite status after paying for it.


Wallypark from EME sent me a PM, perhaps he can help you.


Do not do that please.

We're working on it.


The EX-TRM bot mount, greatest invention of Allemantheia’s Unified Theory Institute, is coming to TERA! Available through Valkyon Outfitters on March 8, this 280-speed mount adds some weird science to your true action combat.

Players with elite status get up to 15 percent off if they purchase EX-TRM before 1 p.m. PDT on March 21.

And if you want to try your luck at getting EX-TRM for cheap, it appears in the EX-TRM tool box (also full of other goodies) available March 8 at Valkyon Outfitters. Remember, “tool” is “loot” spelled backwards!

As always, you can purchase EMP from the En Masse store and use them to buy cool stuff like this bot mount.

I will check your accounts, do not troll me on this. This is a legitimate issue that needs to be figured out.


This is just temporary, while we figure out what's going on.
Edited by: WallyPark less than a minute ago - Reason: Being nicer.
Qube,

You too.
Evildoer,

Same thing for yours.
VoT,

I set your account to elite for now, until we get this figured out.
Very nice work. Well done.
Wally is trying really hard to figure things out, so hang in there please! Also if you're experiencing elite status-related issues, let's avoid subscribing/canceling over and over again, because until we figure it out this is unlikely to resolve the issue. :(
You will receive a PM. I need to figure this out first.
That's actually not how it works.

This is a problem specifically with people that were migrated over in the f2p transition.

I'm looking into the issue.
Moved to Races forum.
The necro made me cry.

[STAKED]
OP, check your PM.
Soon... :)
A song from TERA is okay since this is an official contest for TERA by En Masse. :)
This FAQ will walk you through the steps: change elite subscription
The reason is:

It's a little complicated, so I'm not going to go into too much detail, but your grace day will get sorted out in the next day or two, so don't worry about that.

The items; you weren't actually supposed to get, but it is what it is ;).

Not much of a clear answer, but like I said I can't go into too much detail.
Okay. This conversation's not even about the cash shop anymore. I think it has run its course.
Necro posts are bad. If you have a suggestion to make, post in the Suggestions forum. Petitions are no longer allowed.
Folks, I'm trying to keep these conversations consolidated, so I'm redirecting this here.


Are you experienced? This weekend, XP boosts are 40 percent off in Valkyon Outfitters. Available in one-day and seven-day durations, the 50 percent and 100 percent boosts will turbocharge your adventures in the world of TERA.

The sale runs from now until 1 p.m. March 11 (all times Pacific). Sale items are in Valkyon Outfitters’ consumables tab.
Hello,

The folks with automatic subscription renewal at the time of transition to TERA: Rising are resubscribed to elite status. (For more information on this please see our FAQ page on account changes in TERA: Rising transition.)

@OP, We looked at your account and it looks like it was not canceled before TERA: Rising. The reactivation in September made your account active, and it was just being extended through chronoscrolls.

If anyone has more questions on their account, please contact our Support team and we'll try to help!
Please follow the forum rules on not creating dramatic, contentless posts that are not constructive.
This was a bug and we fixed it, thanks!
MOAR Baraka! W00t! Welcome to TERA. There's a lot of great information in our Player Guides section.
(locked by OP's request)
Please remember to follow the forum rules. Goodbye posts are against the rules.
(I'm moving this to forum suggestions section.)
Doublebarrell,

Close everything, game, launcher and retry please.
Maintenance is done.

Locking the thread, you guys should be playing anyways.
Servers should be coming back up now. Give it about 5 min.
Hey guys,

Looks like we're still having problems with our hardware replacement.

I'll update you guys in 30 min or if I get something before then.
I'm expecting the flame wars to start at 12:01am.

No worries, I can take it.
I'm trying to get some updates guys.

I'll let you know as soon as I get it.
Hey guys,

Our maintenance was to prevent this, but unfortunately the servers beat us to it. We're still planning on the 10pm maintenance.
Hey guys,

Sorry about the servers dying... This was what the maintenance was supposed to prevent, but the servers beat us to it.



Hello everyone,

We have a maintenance on all servers to increase server stability. At this time, we will also be fixing the bug with Merderous Intent skill.

The following servers will be unavailable from 10 p.m. PST to 11:59 p.m. PST:

  • Mount Tyrannas - PvP
  • Lake of Tears - PvP
  • Valley of Titans - PVP
  • Tempest Reach - PvE
  • Ascension Valley - PvE
  • Celestial Hills - RP PvE

For real-time server status, please refer to the Server Status page. We appreciate your patience.
We have more information on what some folks may be experiencing. We're currently seeing a bug with debit/prepaid card users. For more information on this and the PayPal workaround: http://tera-forums.enmasse.com/forums/general-discussion/topics/Known-Store-Issues-with-DebitPrepaid-Cards
When we answer the ticket won't matter since the base date will be when the elite status is canceled, not when the ticket is looked at or is replied. :)
Hello, everyone,

Currently the En Masse web store is experiencing a bug that does not accept debit or prepaid cards as a payment method. We are working to fix this issue with the ETA being this weekend.

If your debit card is saved on file and you have a currently active elite subscription, you will not encounter any issues with the elite status renewal. This issue is only encountered for newly created elite subscriptions and purchases of EMP.

For more details and workaround through PayPal, please check out the FAQ page.
This sounds fun! :D
@JDB, That'd be great! Thanks! :)
This was a part of the data migration in our transition to TERA: Rising. The folks who lost the elite status perks immediately had their subscriptions set to auto-renew, and if this is the case for you and if you haven't contacted our Support Team, please do so. We'll be able to help straighten things out. One thing to note is that we do have a backlog of tickets so it may take a few days, but it will be based on your cancel date, not when we reply to the ticket, etc.

Other folks (who just had game without having an auto subscription or who had manual subscription) don't lose the elite perks right away, and you don't see the warning about the elite perks going away immediately after you cancel.

Hope this clarifies a bit.
(Moving to Off-Topic)
(Threads like this belong in Off-Topic as its focus is not TERA.)
We are extending the deadline to 11:59 p.m. PDT on Sunday, March 10.

Everyone who's submitted an entry should have received an email with the updated information. Thanks!

(We'll update the forum and news post.)
Our FAQ page on this issue may help. Also I see USA as the default option for purchasing EMP so we may be talking about different pages. :(
(This is your last warning for using non-English to avoid moderation.

And FYI, I speak fluent Korean so please do not think you can get away with personal attacks.)
Web and in-game stores are available. (It was a platform system maintenance.)

EX-TRM will be later this week. :)
Edited by: Minea 1 minute ago - Reason: (added the second line)
The web and in-game stores are up, thank you for your patience. :)
If you come across any offensive chat, please be sure to report and they will be looked into!

And I've been playing on AV after TERA: Rising and I've met some really great people. I've grouped with complete strangers for questing and for instances, so hopefully you'll run into some nice folks as well.

Other than that, it may be the best or worst but it's also something we make ourselves so let's try to create something we want to be a part of.
We continue to perform maintenance work as of right now, we'll update you with more information as more become available. ETA is approximately 1-2 hours. Thank you for your patience!

(Original post is updated.)
Mounts will be cycled in and out when we get cool ones to offer for the Elite Status. There is no set time frame for when they get switched out, but we will give a heads up when we do.
We'll have a fix for Murderous Intent sometime today or tomorrow.
Since we're not talking about boots anymore, I'll just put an end to this dramarama.

[STAKED]
I will just leave it here... http://www.youtube.com/watch?v=vs4In8yTstA
Fixed, thank you! :)
Hello, folks!

We will have a scheduled maintenance for our web and in-game stores tomorrow morning (Wednesday, 3/6), from 4 a.m. PST to 8 a.m. PST.

Web and In-Game Store Maintenance:

4 a.m. PST - 8 a.m. PST on Wednesday, March 6

This is a platform system maintenance and both our web and in-game stores will be unavailable. As such, you will not be able to purchase any items or EMP during the maintenance.

Thank you for your patience!
@Fuzzy, I'm actually looking into this, in the meantime, please go ahead and submit the video and if you want, get the permission as well. I can be a bit lenient with the deadline (extra day) and if we're extending the contest for more than 24 hours we'll make an announcement and let everyone know. Thanks!

@JDB, Yep, I see yours.


Everyone who's submitted your video links, you should have received a confirmation email (unless you've submitted multiple times).
Sorry, we'll all have to wait for answers as we don't have them yet. Treeshark said he'll look into it, we'll update you with more information when we have it.

And no, forums are not made for trolling. Or spamming for that matter.

Remember to follow the rules please, it's required to use the forums:

Official TERA forum rules
Rules of Conduct
Terms of Service
Sometimes a small patch will be just that, a small patch.. It contained over 60 localization bug fixes but they're just text edits and it included the cool down time for elite boosts.

The nexus patch will be in March, yeah. We don't have the nexus patch build yet, but we want to have it go live sooner than later too so we'll have more information on the date when we get the build and go through testing.


We’ve tweaked TERA to clean up some unclear quest text and added short cooldown timers to some of the boost items. See the patch notes for all the details. Happy patch day!
Keep the comments clean and constructive, please...
Okay. This thread is now derailed. TERA: Rising is not returning to the subscription model. Don't trust rumors.
obba on 03/05/2013, 12:52 PM - view
Minea on 03/05/2013, 09:44 AM
Yay, Ascension Valley! :D


OP is actually trash talking about Ascension Valley. What's the yay for?


1/10. I speak Korean fluently. :P
Happy to help.
This troubleshooting guide may be of some assistance.
Okay. I'm locking this for now. Treeshark can unlock it if he has new information to present.
Who doesn't, really? But let's keep the discussion on-topic, please.
Okay. That'll be the end of personal attacks or that will be the end of this thread. Keep the comments constructive, please.
Misleading wording has been removed. Thanks.
Divinerage on 03/05/2013, 11:12 AM - view
duct on 03/05/2013, 11:11 AM
by mounts and diamonds for the seasonal leaders was not ment by just 3v3's it was also ment by the new dungeon rankings leadersboards also which earn u 3 diamonds and a smolder mount


Yes, But if you look at the Crucible of Flame specifics, it states exclusive mount and diamonds and murderous intent. None of which was given as promised, EVEN after receiving the ranking achievement.

I got rank 1 in BG's, got my diamonds as promised, no problems there.
I've seen people with the smoldering lion, as promised, no problems there.



I'll look into what's going on with Murderous Intent.

As for what you get... for 3v3s (Champion's Skyring), you get murderous intent as the special reward. There is no mount, and we have never stated you get a mount.

For Crucible of Flame, the new dungeon, there is a smoldering lion mount associated with that.


One of the perks of elite status in TERA is free use of an epic mount. Later this month, we’re replacing the nexus warhorse on your elite toolbar with the jeweled lion, so you’ll have something new to ride into battle.

The nexus warhorse isn’t going away entirely, however. Any TERA player—elite or not—can buy one with Agnitor credits, earned by participating in nexus battles. (You’ll also earn the “Get on Your High Horse” achievement.)

As for the jeweled lion, this 280-speed mount has been bred for rapid charges into battle. Once native to Celestial Hills, these lions were wiped out by the Lokians when they invaded the region. A captive breeding program in Velika has enjoyed wild success, and players with elite status now have access to the very fastest jeweled lions.

And later this week, keep on the lookout for another epic mount trampling its way to the Valkyon Outfitters store (with special deals for elite status).

Sweet. Love to see events like this.
There's already a thread on this.
Yay, Ascension Valley! :D
Moved to Art & Media.
Whether someone is elite, a founder, or just a new player, reporting them works fine. Please don't post callout threads, though. That isn't acceptable behavior on the TERA forums.
RiceWineVulpine on 03/05/2013, 08:59 AM - view
I have gotten a little upset at a few people for that. Drives me insane when prepping for a boss fight and everyone is full health and they eat all the orbs then start the boss fight and complain when there isn't enough orbs for the fight.


This is so true. I also prefer it if I get maybe 30 seconds to put a few down before the team engages a boss, especially when I haven't teamed with the group before... But I do think I am a bit paranoid cautious. :)
Everyone should have gotten the confirmation email, just sent them out. :)
Yeah, go ahead and resubmit. Your last entry will count for the contest.
This is epic! Just looking at the red dots on the compass is cool. :O
If you come across any offensive language, please be sure to report so that we can take appropriate action. But callouts are against the forum rules. :(
We haven't received the nexus-related patch yet but we're trying to push it out this month. We'll also release some store items as well.

(Also keep the discussion on topic please.)
In the future, please include enough content so that there is no room for a misunderstanding and stay away from politics on the forums per forum rules. :(

And yeah, this is a private forums for a private company, so when it comes down to it, it won't be democratic.

http://tera-forums.enmasse.com/forums/rules-guidelines/topics/Official-TERA-Forums-Rules
http://tera.enmasse.com/rules-of-conduct
http://tera.enmasse.com/terms-of-service
(Off-Topic)
(Off-Topic)
Sorry, NA TERA and EU TERA are published by different companies and we do not provide clients for other regions. :(
Moved to Off-Topic.
Alaeria, i'm sending you a PM.
As others have pointed out, this really is a job for customer service. You need to submit a ticket. The forums lack magical interfaces to your inventory.

So, original question asked, answered, and thread derailed, so I'm going to stake this one.

[STAKED]
The necro burns! Bad resurrection!

[STAKED]
There are several threads on this topic, so I'm locking this duplicate down.

[STAKED]
Only you can prevent necro threads...

[STAKED]
Game night? Looks more like Olympic night! Nice work!
You do awesome work, Eziel. You're a credit to the community.
It was a bug that we corrected, thank you for letting us know! :)
I am able to watch it pretty quickly but we do have really good internet in the office... :(


Starting Friday, March 1 through Monday, March 4 at 1 p.m. PST, we’re cutting prices of convenient items to cut your travel time around the world of TERA!


Village Atlas —Teleports you to any city, town, or village accessible via pegasus.



This weekend, we’re offering Village Atlases with 1-day, 3-day, and 7-day durations at the following prices:

• Village Atlas (1 day) 275 EMP 132 EMP Save 143 EMP!
• Village Atlas (3 day) 495 EMP 242 EMP Save 253 EMP!
• Village Atlas (7 day) 770 EMP 385 EMP Save 385 EMP!


Travel Journal —Stores five (5) locations you can instantly teleport to. (You can only store locations you’ve already visited.)



We also offer the Travel Journal, which lasts 7 real-time days, at a discounted price:

• Travel Journal (7 day) 495 EMP 242 EMP Save 253 EMP!

Don’t miss this limited opportunity to stock up on these convenient fast-travel items!
Yes, we are trying to get a better search function implemented. We recently made the search results to show up with the newest matches first too, so this is definitely on our mind! :)
I'm just such a baddie haha
He is talking, reading chat and playing in BG, that's a lot of distraction! :)

Wow... That 3v3 was brutal.
Martel on 02/18/2013, 10:55 AM - view
Ok so this thing isn't letting me update it again so I will be hosting the guide here: http://teratoday.com/guide/tera-online-archer-guide

:)
Treeshark, Tonka, and QA.Your.Face (aka GM SneakyBeaver from Canyon Clash tournament) are streaming on TwitchTV right now.

Watch us and say hi!

Thanks for sharing the video with us!

Oh and also just making sure you know that we have a Guild Recruitment/Introduction Video Contest going right now, if you wanted to use your skills and submit something! :)
There's already a topic about this, so let's keep the discussion going there.
Yep.

Also you could use the trailer footage. How and how much of it is used is up to you though.


To everyone, who's submitted a video so far, you should have received an email response from us letting you know that we've received the video and it meets the video length requirement. Thanks! :)
Moved to Newcomer Discussion.
Moved to General Discussion.
RexZShadow on 03/01/2013, 09:02 AM - view
Lalaru on 03/01/2013, 05:11 AM
it is a symbol that aliens left for us to find a new world outside of tera! OMG!

You know the argons are basicaly aliens

Keep the comments constructive, clean, and on-topic please.
Awesome.
Gonna close this bad boy since it is a necro. As an FYI don't always blame folks for necroing sometimes our search will return things that are old.

Our launcher team is working on saving the email - I don't believe we will be saving the password but I can double check.
We are still monitoring the economy. We look at percentage growth per day of available gold in the economy. The rate at which it has grown is greater than before the Rising patch but not signifigantly different, in fact every day it is actually declining.

Remember - without the need for spending a ton of gold at a vendor that means that naturally everyone farms less, thus generates less.

I am not saying there isn't inflation right now - because there is, but some of it is because things are still shaking out with the big changes in the patch, but the gold in game isn't growing at an unhealthy rate either.

TERA is in a bit of a transition as all territories make the switch to free. It is slowing down content a bit but we hope to be on track here in the next month or two.

Next week we should be able to give more details on the upcoming March update.
Moved to Races forum.
Moved to PvP Forum.
Locking this thread, check out the link in Cheg's post if you're looking for a code.
Personally I liked the combat speed/slayer of a slayer, something in between a warrior and berserker. Even though I'm almost exclusively a ranged class person it was a lot of fun, so try them out for maybe 20-30 minutes. (Also the same classes can have different moves depending on the races, so may want to see which animation you like the most. Loved the mid-air flip dodge of a castanic even though I love popo's... They just did a roll instead. :( )
Okay. I'm locking this down because of the personal attacks. There's no discussion, so let's move on. Some people on the Internet will be rude. Some will be awesome. Report abusive behavior and move on.
I'm going to move this to the warrior forum.
Lokai on 02/28/2013, 01:32 PM - view
This is sort of a pve and pvp question since i feel like its a hot topic for alot of people either dont know or understand what stagger is...


So please keep the comments clean and constructive.
Okay. This is between the OP and EME, so I'm going to lock this down.
Kilrnub, I'm checking into this for you. If I have questions, I'll PM you, okay?
Moved to berserker forum.
We do not enable P2P despite what the launcher says. Off or on it isn't working as we intended and slows things down so we just disabled it for everyone.
No worries. Thanks. I'll check that out.
Prophesy, what server are you experiencing this on?
For those who bought elite status, but it kept showing as pending, rather than active, Wallypark worked hard to track the issue down and kill it WITH FIRE.

Seriously, he used a Zippo.

If you canceled whilst pending, he's going to manually process the cancellation, so don't fear that it says "Active." You'll still get the days you paid for, but you won't be autobilled.

We're so sorry for the headache and grateful for your patience!
There's already a thread on this topic, so I'm locking this down.
Sparklecorny?
Moved to classes forum.
Here is a great source for understanding the end game.

http://tera-forums.enmasse.com/forums/player-guides/topics/TERA-endgame-gear-guide-for-new-60s
Discussion of in-game moderation action is against forum rules. If you think you were banned unjustly, please submit a ticket.
You buy a physical box copy of TERA. The game code can be redeemed forwards for a founders account, then put the code in backwards for the Tawny Huntress pack. Once the code has been used, you may not use it again.

I hope that clears up any confusion with this
You can, just reply to the email I sent you. I'll count the newer one. :)
Please keep the discussion off-topic. If this thread has outlived its usefulness, then it's time to close it.
Let's stay on topic, please. Don't derail the thread.
Let's keep the comments clean and constructive please...
Mmmm...tasty RP disease.
There are no transfers off Lake of Tears at this time.

And I'm afraid there's no timeline yet as to when that will occur.
Edited by: Halrath 3 minutes ago - Reason: Updated.
We're sorry about the interruption, folks. We'll have an extra Nexus time at 3pm PST.
I have the word!

There will be an extra Nexus time at 3pm PST. Kill 'em all.
Okay...this thread has run its course.
Give this a shot.
The servers have been up for a little while, folks!
The servers are up, thanks.
Servers are up and available right now and let's not post wild guesses.
Servers are up and available. Thanks!
We're updating everyone in the pinned thread, thanks!

http://tera-forums.enmasse.com/forums/general-discussion/topics/Servers-Unavailable-75143
We're updating everyone in the pinned thread above as we work to bring the servers back up. Thanks!

http://tera-forums.enmasse.com/forums/general-discussion/topics/Servers-Unavailable-75143
We're working on this issue and we will be updating the status in the pinned thread above. Thanks!

http://tera-forums.enmasse.com/forums/general-discussion/topics/Servers-Unavailable-75143
Hey folks,

We're working on the servers being offline. I'll be updating the pinned thread as we continue working on them. Thanks!
Hello everyone,

Currently all of our servers are unavailable. We are aware of this issue and working to bring them back up. Thank you for your patience.
If it's honestly a different guild then it's okay. For example, if you're in one guild on the PvE server that you play with your school friends but in a different one ion a PvP server with a gaming guild you've been with for years, etc.

However, all videos should make an honest effort to recruit/introduce for a legitimate guild. So if someone creates or submits for a guild with a few people just to submit an entry (basically not interested in growing the guild/community), then I wouldn't say the entry met our expectations.


Everyone who've submitted a video up until about 9 a.m. PST this morning, please check your emails. You should have gotten a confirmation email! :)
And this has been discussed time, and time, and time again, so I will lock this.
Also, make certain you have Java and Flash enabled (and updated). Try another browser, too. If you're logged into any VPN or proxy service, that might also be a factor. If it's not, let's start narrowing down the problem.
The store isn't down, but I'm sending you a PM.
Keep the comments clean and constructive please.
Moved to Suggestions forum.
Okay. This drama is over.
Moved to PvP Forum.
This is correct. You will just get double the XP, and it will not display as anything other than normal. The (+1000exp) is for rested XP.
A few things here.

1) You can't have racism against North Americans. North America is not a race.
2) I can investigate this further. There could be a chance the GM was actually being lenient. We take cumulative reported cases into consideration. But, we don't discuss individual cases here on the forums.

And because of that, I'm locking this thread.
(Check your email please.)
It'm sorry you're delayed. That'd frustrate me, too. The support queue is undoubtedly the fastest method. As noted, the support tickets are backed up, so you've really done all you can do at the moment.

Don't PM Minea or Treeshark or Solomon, please. You've done the right steps, it'll just take a bit more time. Again, very sorry.
We have restored all the characters. Some still remain unrestored due to us needing customer involvement, but 99% of the cases are fixed.

Thank you everyone for your patience.
How about we keep it on topic unless the OP is on the hunt for new names?
Okay, there are numerous threads about framerates. Let's not duplicate these things, let's keep them together so if answers are shared, they stay with the problems.
Some awesome shots in this thread. /salute to the creativity of the playerbase.
Unfortunately, you can't claim it twice and ride them both like giant, furry-fanged rollerskates.

I tried.


Thanks to everyone who helped out.
Sounds really fun! :)
dirtyklingon on 02/26/2013, 11:44 AM
are we supposed to get any confirmation email back after submitting?

I've sent an explanation email to an entry that went much longer than the required video length, but I haven't for the other entries. But it's a good idea, I will do that today. :)
Zebulon on 02/26/2013, 12:41 PM - view


Well any news or plans on making a new server? xD
That way I can hopefully get a cool name...


[checks secret stash of secret plans and secret stuff] No news to report on that front. Sorry. As soon as that changes though, I'll post the news in big blue letters.
No, but think of this as a chance to add to your lexicon of cool names.
Let's keep the comments constructive, please. Otherwise, move along to another thread and be more constructive there.
[RIBEYE]
If you purchased an account bound mount, you have to log out of the game and launcher completely. When you get back in, go to Item Claim from your menu bar (not from the store), and then go to your Account Items tab.

That last part about not using the Item Claim from the store is a bug and will be fixed.
There was a hiccup (technical term), which did hit some customers purchasing the elite package. I know the team is working to fix the individuals affected, as well as the cause, so this won't happen again. We're sorry this frustrating issue hit you, but please bear with us and we'll get this sorted as quickly as we can.
Yes, they will send you an email explaining the outcome, or, at the very least, the next step in the process.
Welcome back!
Okay. Time for new glasses. All I see are a bunch of squiggly lines.
Crotolase, I sent you a PM.
I see what you did there. ;)
Moved to Suggestions forum.
Don't post call out threads. Locking.
All non-English posts in Languages section please.
This thread is kind of ironic. Bash us all you want, but I don't see this going down a good path. Locking.
Hah! A for effort, though.
The best we can do is point you here. If that fails, open a ticket with CS.