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Sorry broski, didn't see this post. The e-mail is community@enmasse.com
I don't know yet, but I may be able to find out later today. If so I'll reply back. :)
We are not in communication with the Russian publisher, and each publisher controls what and how they sell items. This information is incorrect for us.
The servers are up! (I see you on them!) :D
As much as we'd like to keep Blast from the Past too, this is not something that we can prevent/stop, I'm afraid. :(

(Please, let's use the active threads and keep away from petitions/petition-like threads. Thank you.)
Oh I can't believe I forgot breakfast. I'm just drinking my first sip of coffee, that must be it!

Also I took the personality quiz: http://www.16personalities.com/free-personality-test

Good morning!

Here is a picture of an upcoming concert I took yesterday morning on my way to work. I thought you guys might like it. :)



How is everyone so far? We only have one week left until the gunner launch, so we are quite busy around here! I'm still torn on what I'd be doing, I want to work on my mystic + play gunner + want to play with a friend from 60 to 65... So I will need to decide very soon. But who knows, maybe I won't have much time to play at all for a little bit after launch. :)
Hello,

If you have qualified for the 2 weeks of free Elite Status promotion after last week's Friday (April 24), we will be delivering them on Wednesday, April 29. This was delayed today.

For more details on the promotion, please check out the news post here, you have until 11:59 p.m. PDT on April 30 to complete the tasks!
Edited by: Minea 1 minute ago
This has been changed with the correct time of 11 a.m. PDT on April 28. Thanks for catching this. (You may need to clear your browser cache to view the correct hours.)
Just to clarify, the number of hours chat will be available is remaining the same, but the days it is offered are changing. Our goal is to be open into the evening so that players working standard business hours can still make use of the service, and we will, of course, still be handling support tickets each day of the week.
When chat support closes at 7:00 p.m. PDT this Friday (May 1st), we will be moving to our new chat support schedule of Monday through Friday, 11:00 a.m. to 7:00 p.m. Pacific Time.

Reviewing the past several months of data has shown Saturdays to consistently receive the fewest chat requests of any of the days chat is currently available. We are a small team, and moving to the Monday through Friday format will allow us to provide a more even and consistent level of support. Rest assured, we will still be answering your support tickets seven days a week!
I'm afraid we do not discuss moderation action. If you would like to discuss this further, please PM Minea.


To celebrate TERA's three years, we're putting on a salebration! Each day until May 1, we'll pull a set of retired items from our vault and make them available to you at a 50 percent discount! Every day at 11 a.m. PDT, we'll change out the special sale and reveal the new one with another news post.

Our first day of sales contains goodies from Halloween 2013:

• Boneshaker skeletal mount
• Devilicious costumes and boxes
• Titan Force costumes and boxes
• Bewitching costumes and boxes (elin only)
• Blackheart weapons skins (not available for reapers or gunners)
• Monster Mash accessory boxes

These are available from Monday, April 27 from 11 a.m. PDT until Tuesday, April 28 at 11 a.m. PDT only! Get them in the TERA store, now!


Let’s get ready to rumble! En Masse Entertainment presents Skyring Slam 2015, TERA’s second annual PvP team tournament, starting this Saturday, April 25 and wrapping up Sunday, April 26.

Starting at 10 a.m. PDT both days, watch with us on Twitch as 32 teams bring their A games in hopes of taking home the first-place prize of 3,000 EMP for each member of their team. En Masse’s own Tonka will be providing the play-by-play—and the color commentary—for all of the action, so be sure you don’t miss out on even a minute of this weekend’s excitement!
Happy Friday and Skyring Slam hype! :D

Here are this week's topics:

Smart Dyad Niveot Structure

Q: On Thursday, we had multiple server crashes due to the Smart Dyad Niveot Structures. What happened?

Using the new Smart Dyad Niveot Structure to combine three Niveots to create a non-existing Niveot caused server crashes on April 23.

With the 2:30 p.m. PDT maintenance on Friday, April 24, we fixed the Smart Dyad Niveot Structure. After the maintenance, using the Smart Dyad Niveot will work as intended. However, using any of the 11 Niveots that does not have a corresponding Dyad will result in a random Dyad.

These 11 Niveots are: Fine Noblesse, Fine Anarchic, Fine Dauntless, Fine Stalwart, Fine Soothing, Fine Squelching, Fine Domineering, FIne Mutinous, Fine Acrimonious, Fine Backbiting, and Fine Hunter's.

May 5 Patch

Q: Outside of the new class, what other update are included in the May 5 patch?

Some of the changes include: archer class changes, UI update, Island of Dawn quest tweaks, Ascent of Saravash will be added for level 32-34, party bonus XP increase, Blast from the Past will be removed, repeatable quests in Bastion of Lok, Labyrinth of Terror and Ebon Tower will be restored, instance matching buffs will be removed, the option to party match without a tank will be enabled for leveling instance dungeons, aggro gain for lancer and warrior skills will be increased, Vanguard Request Window will be available starting at level 13.

Drops in the Endgame Instances

Q: We haven't heard much about the end game instance dungeon's drops lately. Are there still tweaks being made?

This Tuesday's patch decreased the amount of scales from Nightmare Fulminar and the amount of dyads from Nightmare Fulminar and Nightmare Darkan. We'll continue working on it, but in the meantime we have been focusing our efforts to make sure we are making the preparations for the May 5 patch with the new class, TERA's launch on Steam, and other community events (tournament/anniversary events, etc.)

Gunner Class

Q: The new class name doesn't seem to quite fit the class. Is there a chance that this will be changed?

We have selected the class name to be clear and descriptive of the powers/skills she uses. At this time, we have no plans to change the class name as it is too late to coordinate all of our efforts to launch the class. In the future, we would be open to getting community feedback earlier should there be a new class.

Character Number Limit Increase and Slot for Gunner

Q: What will be the number of character limit per server with the introduction of gunner? Will a free character slot be available with the new class?

With the introduction of gunner, the character limit per server on patch day will become 13. (There was misinformation on our part last week, so we want to make sure to clarify that it will be 13.) There will be a free character slot, but the details on when/how have not been finalized yet. Please stay tuned.

----------------

Previous weeks:

4/17/15
4/10/15
4/3/15
3/27/15
3/20/15
Our anniversary is May but we'll have more information soon! Right now we are extremely busy with this weekend's tournament and making sure the preparations for the gunner go well. *hugs the barrels of coffee in the office*

We did have a few precelebrations start already though, including the free EMP gift to paid Elite Status subscribers and the free 2 weeks of Elite Status. :)
@Amelior Yes.

@Gin, I don't know the answer to the question.
We agree. It's on our list of things we want to do. <3
4/24/15 Update:

With the 2:30 p.m. PDT maintenance on Friday, April 24, we fixed the Smart Dyad Niveot Structure. After the maintenance, using the Smart Dyad Niveot will work as intended. However, using any of the 11 Niveots that does not have a corresponding Dyad will result in a random Dyad.

These 11 Niveots are: Fine Noblesse, Fine Anarchic, Fine Dauntless, Fine Stalwart, Fine Soothing, Fine Squelching, Fine Domineering, FIne Mutinous, Fine Acrimonious, Fine Backbiting, and Fine Hunter's.

(More info here.)
4/24/15 Update:

With the 2:30 p.m. PDT maintenance on Friday, April 24, we fixed the Smart Dyad Niveot Structure. After the maintenance, using the Smart Dyad Niveot will work as intended. However, using any of the 11 Niveots that does not have a corresponding Dyad will result in a random Dyad.

These 11 Niveots are: Fine Noblesse, Fine Anarchic, Fine Dauntless, Fine Stalwart, Fine Soothing, Fine Squelching, Fine Domineering, FIne Mutinous, Fine Acrimonious, Fine Backbiting, and Fine Hunter's.

(More info here.)
The maintenance is complete and the servers are up. Thank you.
This is complete. Thank you.
Hello everyone,

We will be performing a server maintenance starting at 2:30 p.m. PDT today, April 24.

We will be fixing the Smart Dyad Niveot Structure. (Please see this thread for more information.) After the maintenance, using the Smart Dyad Niveot will work as intended. However, using any of the 12 Niveots that does not have a corresponding Dyad will result in a random attribute for the Dyad.

These 12 Niveots are: Fine Noblesse, Fine Anarchic, Fine Dauntless, Fine Poised, Fine Stalwart, Fine Soothing, Fine Squelching, Fine Domineering, FIne Mutinous, Fine Acrimonious, Fine Backbiting, and Fine Hunter's.

All servers will be under maintenance starting at 2:30 p.m. PDT on Friday, April 24.

• Mount Tyrannas - PvP
• Lake of Tears - PvP
• Valley of Titans - PvP
• Tempest Reach - PvE
• Ascension Valley - PvE
• Celestial Hills - RP PvE

The approximate downtime is 1 hour. Thank you for your patience.

(Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)
(Moving this to Off-Topic)
Friday 4/24 thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/42415-Elite-Status-Delivery
Hello folks,

We have the free 2-weeks of Elite Status experience as a part of our pre-anniversary celebration. :)

We have started to deliver the two weeks of free Elite Status to the qualifying players who have completed any 3 of the 5 tasks before Friday, April 24. (Players who have already received the free Elite Status on Monday are not included.)

This will automatically apply to the qualifying accounts and their 2-week free elite status period will begin immediately. Please log out, exit and restart the launcher completely to see the free Elite Status reflected.

If you haven't had the chance to fulfill the tasks, you still have until 11:59 p.m. PDT on April 30 to do so, and we will resume the free Elite Status delivery on Monday.

For more details on the promotion, please check out the news post here.
It's... it's like "don't tap on the glass, you may scare the popo's". How cuuute!!! :D


We're giving you an extra nine days to earn up to ten many-colored loot boxes! Through April 30, log into En Masse Entertainment’s free-to-play third-person shooter, Zombies Monsters Robots (ZMR), and complete any map on Normal through Nightmare difficulty to earn many-colored loot boxes for your TERA account! While you're there, enjoy the exciting Game of Drones update with robotic companions, new maps, and improved leveling rewards!

To get your loot boxes, keep conquering maps in ZMR until April 30 at 11 a.m. PDT. The details:

• Complete one Normal difficulty map in ZMR between April 14 and April 30 to earn one Many-Colored Loot Box in TERA.
• Complete one Advanced difficulty map in ZMR between April 14 and April 30 to earn two Many-Colored Loot Boxes in TERA.
• Complete one Expert difficulty map in ZMR between April 14 and April 30 to earn three Many-Colored Loot Boxes in TERA.
• Complete one Nightmare difficulty map in ZMR between April 14 and April 30 to earn four Many-Colored Loot Boxes in TERA.

Loot boxes earned before April 21 will be delivered to players by Friday, April 24, at 5 p.m. PDT. Keep at those maps until Thursday, April 30 at 11 a.m. PDT, and your remaining spoils will be delivered to players by May 2, at 5 p.m. PDT.

If you haven't tried ZMR, just download the game and log in with your En Masse account.

In addition, we're permanently making the ZMR Teddy Bear and Bunny Foo Foo costumes a bonus for buying any of these TERA bundles:

• Sad Puppy Bundle (contains Puppy Mask and Pound Puppy Box)
• Penguin Suit Bundle (contains Penguin Topper and Sharp Dressed Bird Box)
• Caring Bear Bundle (contains the Caring Bear Stare and Caring Bear Box)
• Pinky Pig Bundle (contains the Pig Persona and Pinky Pig Box)
• Lucky Duck Bundle (contains Duck Face and Lucky Duck Box)
• Black Sheep Bundle (contains the Black Sheep Mask and Black Fleece Box)
• Merry Little Lamb Bundle (Contains the Merry Lamb Mask and White Fleece Box)

That's one price, two costumes, for two great games!
Servers will be restarted soon with a bunch of costumes.

Added the 3% RNG back. Added Reaper Chest. Made some more changes to try and get skyring not to draw in 6 minutes.
Bg and Thomastic, I PM'ed you two. :)
This Friday on Twitch, we are getting ready for the big Skyring Slam tournament!

We have the teams divided into the brackets, so check out the teams and the match schedule! We will be on stream discussing the teams and answer any questions!

So join us on Twitch at 3 p.m PDT and get hyped for the Skyring Slam weekend! :)

----------

After the TERA stream, we will continue the stream with some exciting ZMR action at 4:30 p.m. PDT!
OH i dunno what the deal is with 3% vs 1%. I set it to 3%. but it's not. so..... either everyone RNG's away to 3% or everyone plays at 1%.
Any other NON COSMETIC items missing? +15 is fixed (rebuy from KS merch) and Tonka has a fix for the reapers.

Cosmetic items incoming tmw. Costumes will be whatever smartbox i can find, and let me know what accessories...
Stopping by to clarify:

It has not been decided whether a free character slot will be provided with the gunner patch. With the gunner patch, the total number of possible character slots per server will be increased go 13.
Either way would be fine. :)
Hello folks,

Today we experienced multiple server crashes and instability due to a new item. (Please see this thread for more information on this.)

Three (3) Instance Reset Scrolls are sent to the players who are currently online in case of missed opportunities for the instance dungeons. Thank you for your patience.
I think the character may be stuck. D: Could you contact our Support Team with the character/server name that's stuck please?
IronWolf1991 on 04/23/2015, 01:40 PM - view
So let me understand. Smart Dyad were dropped in the boxes....server crash. Then Smart Dyad were no longer dropped and exchanged by the Normal Dyad... Now the fix. (server are offline atm)..
My question is, when they are back up, the Smart Dyad will be dropped again or not?

^_^
Minea on 04/23/2015, 12:31 PM
Hello folks,
We have temporarily changed how the Smart Dyad Niveots to work in the same way a regular Dyad Niveot Structures work. Also, we will keep the Smart Dyad Niveots in the strongbox event with a clear text tooltip that this is currently not working as intended. (We are bringing down the servers at 1 p.m. PDT to implement the messaging.) We are working to fix the issue, however, until then we recommend you to hold on to the items.
Okay. The servers should be up now. We see folks in game. Thank you for your patience.
Hmmm. I may need to find where I can buy this. :( How do you say this magical bread word?

Hyperica on 04/23/2015, 01:36 PM - view
Oh man I love that bread. I never made it myself though, I usually just buy it. I should look up a recipe. Maybe I could cut it into cute shapes and stick some in my purse when I go biking. *q*

Hyperica goes biking through the Middle Earth, confirmed.
The servers should be back up in about 20 minutes or so.
Trigg... Is this... the elven bread?.... To travel through the Middle Earth...? Looks delicious! :D
It's panko breading for katsu! :D *drool*
Hello folks,

We have discovered that using the new Smart Dyad Niveot Structure to combine three Niveots to create a non-existing Niveot causes the crash.

We have temporarily changed how the Smart Dyad Niveots to work in the same way a regular Dyad Niveot Structures work. Also, we will keep the Smart Dyad Niveots in the strongbox event with a clear text tooltip that this is currently not working as intended. (We are bringing down the servers at 1 p.m. PDT to implement the messaging.) We are working to fix the issue, however, until then we recommend you to hold on to the items.

If You Have Smart Dyad Niveots

Please note that these will temporarily work as regular Dyad Niveots for now. The item name will stay as is and will continue to drop from the weekend strongbox event. However, we will be displaying a clear text tooltip that these are not functioning correctly. We recommend you to hold on to the items for now. Currently we don't have an ETA yet, but we are working to get a fix quickly.

If You Received Dyad Niveot Structures from the Strongbox Event

If you have received 5 or 10 Dyad Niveot Structures from the strongbox event between this morning's server downtimes, our Support Team will be able to exchange those items with 5 Smart Dyad Niveot Structures.

When contacting the Support Team, please include as much information as possible including: character + server name, the item + amount you have received from the strongbox, the approximate time.
Not yet. ^_^
We are bringing the servers down at 1 p.m. PDT (about 15 minutes away from now). I'd recommend waiting till the servers come back up from the maintenance, exit and restart the launcher completely then run a repair.
This has been a hectic day so far but we appreciate you all hanging in there with us.

Here is another picture I took a few weeks back when I went out to lunch on a weekend. <3 So hungry. ;_;

We are restarting all servers at 1 p.m. PDT (approximately 20 minutes from now). For now I'd hang tight until then.
Sooooooooon on 04/23/2015, 12:18 PM - view
What about those ppl who spent emp trying to get things not in the strongbox after crash... So blame them for not reading forum thread I guess?

Q.Q

On Smart Dyad Niveot Structures and Dyad Niveot Structures from the weekend strongbox event
On Smart Dyad Niveot Structures and Dyad Niveot Structures from the weekend strongbox event
Here is the pinned thread on this topic: http://tera-forums.enmasse.com/forums/general-discussion/topics/-Smart-Dyad-Niveot-Structures-
Hello folks,

We have discovered that using the new Smart Dyad Niveot Structure to combine three Niveots to create a non-existing Niveot causes the crash.

We have temporarily changed how the Smart Dyad Niveots to work in the same way a regular Dyad Niveot Structures work. Also, we will keep the Smart Dyad Niveots in the strongbox event with a clear text tooltip that this is currently not working as intended. (We are bringing down the servers at 1 p.m. PDT to implement the messaging.) We are working to fix the issue, however, until then we recommend you to hold on to the items.

If You Have Smart Dyad Niveots

Please note that these will temporarily work as regular Dyad Niveots for now. The item name will stay as is and will continue to drop from the weekend strongbox event. However, we will be displaying a clear text tooltip that these are not functioning correctly. We recommend you to hold on to the items for now. Currently we don't have an ETA yet, but we are working to get a fix quickly.

If You Received Dyad Niveot Structures from the Strongbox Event

If you have received 5 or 10 Dyad Niveot Structures from the strongbox event between this morning's server downtimes, our Support Team will be able to exchange those items with 5 Smart Dyad Niveot Structures.

When contacting the Support Team, please include as much information as possible including: character + server name, the item + amount you have received from the strongbox, the approximate time.
We'll have an updated message on the Dyad Niveot Structure in a little bit.
Hold on, folks, we'll have an updated messaging very soon, but I need to type it up first.
For clarity. The Smart Dyads are causing issues with our server. We are temporarily planning to change the way the Smart Dyads work. The Dyads will remain a unique item, but they will function as a Normal Dyad Niveot Structure.

This will allow us to work on a fix for the item. Once the item has been fixed, all Smart Dyads will function as originally intended.

Basically, after this temporary fix, don't use your Smart Dyad. Just hang onto them until we get a fix working. They will still be called "Smart Dyad" :)
Hawke88 on 04/23/2015, 10:18 AM - view


- I'm not positive, but an issue might occur trying to load/teleport into an instance or battleground as well, I.E. Skyring, which would very problematic for obvious reasons. So in this case, even if all the reapers were moved to Velika, and +15 gear was provided, there might still be an issue if Reapers are unable to teleport. (Possible fix, if you can even do this: complete the 50-58 zone quests for the Reapers, I would think that would grant them the ability to teleport again?)


I was not able to test it this morning, but this is my feeling on it as well. While I couldn't test it, the way the system works, Reapers won't be able to teleport into BGs, which is obviously an issue.

The live servers are experiencing some issues, so we are working on that first. But we are looking into this too. I'll provide any updates as I get them
For the current server status, please see the pinned thread above. Thank you.

(I'm leaving this comment as a formal warning for offensive language use. Cut it out please. :()
Gets more coffee

We're looking into MT now. :(
10:51 a.m. PDT update:

We will be restarting the other 4 servers at 11:30 a.m. PDT (approximately 40 minutes from now).

Ascension Valley, Celestial Hills. Lake of Tears, and Valley of Titans will restart at 11:30 a.m. PDT.
Tempest Reach and Mount Tyrannas are both back up and available.

For the strongbox event, we're changing the Smart Dyad Niveots to regular ones to prevent the servers from crashing.
We're changing the Smart Dyad Niveots to regular ones to prevent the servers from crashing.
I think it's time for us to see if the hedgehogs should be called in.

Hamsters vs. hedgehogs

There is now a pinned forum thread to keep everyone updated here, but we'll keep this one open so we can just hang out and chat together. Editing the title to reflect the change.
Currently Tempest Reach and Mount Tyrannas are offline.

We are investigating the cause of the crash, and we will use this thread to update everyone.
D:

I was going to eat all of the pizza but I may need to share it with the hamsters. :(

(We're looking into this, sorry about that, folks. I was just in too.)
TR lives! Livessssssssssssssssssssssssssssssssssssssssssss!

(The server is back up. Thank you for hanging out with me here while the server was resting. <3)
Megwa on 04/23/2015, 09:37 AM
I'll chip in! Minea, what toppings would you like?

I'll do almost any normal toppings but if you put olives I'll throw a fit. xD

Now you guys are making me Google pizza and I'm so so hungry...

I don't know but TR is super cute. like Iisla said. (Disclaimer: I don't know.)

^_^

So hungry, please, don't talk about food.
We're looking into this. <3
This is complete. Thank you for your patience.
This is complete. Thank you.
I know I'm being selfish enjoying your company during maintenances here, but today we needed the maintenance to start the strongbox event. ^_^ <3
Cookies and cream! (I think. ^_^) I haven't tried it yet though, they have so many varieties so I usually end up not being able to pick.

Zoknahal, use your phone? :D


Btw the servers are up early!
We'll bug this. Thanks.
This thread is a bit later than I wanted today! :(

But here is a picture for you I took the other day at a Korean market (because popori!), and I hear the maintenance is going well so we will probably open the servers up a bit before 9 a.m. PDT. :)

i'll check on this stuff in the morning as well as the awakening probabilities.
Yeah, you can awaken. The cost is lowered, and it's 100% chance to enchant.

I'll make a list in the morning and pass it on, so keep updating this thread if there are other things as well
The Smart Dyad Niveot Structures is an item that guarantees at least one of the effects of the 3 crystals you used to combine. It is untradeable.



(Leaving a screenshot copy)
The Smart Dyad Niveot Structure is an item that guarantees at least one of the effects of the 3 crystals you used to combine. It is untradeable.

Edited by: Minea 1 minute ago


On Tuesday, May 5, TERA welcomes a devastating new class: the gunner!

Learn everything there is to know about what to expect from this gun-totin' heroine—from the tools of her trade to the skills at her command—at her own personal website.

And as if that's not enough to mark the date on your calendar, May 5 is also the day TERA comes to Steam! Get all the details TERA's page in the Steam store and "follow" for updates through Steam.
Confirming what Averbu said. Also adding to the first post. :)
Hello,

We will be performing an all server maintenance starting at 7 a.m. PDT on Thursday, April 23.

All servers will be under maintenance starting at 7 a.m. PDT on Thursday, April 23.

• Mount Tyrannas - PvP
• Lake of Tears - PvP
• Valley of Titans - PvP
• Tempest Reach - PvE
• Ascension Valley - PvE
• Celestial Hills - RP PvE

The approximate downtime is 2 hours. Thank you for your patience.

(Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)
Hello,

We will be performing an all server maintenance starting at 7 a.m. PDT on Thursday, April 23.

All servers will be under maintenance starting at 7 a.m. PDT on Thursday, April 23.

• Mount Tyrannas - PvP
• Lake of Tears - PvP
• Valley of Titans - PvP
• Tempest Reach - PvE
• Ascension Valley - PvE
• Celestial Hills - RP PvE

The approximate downtime is 2 hours. Thank you for your patience.

(Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)


It’s time to stock up on strongbox keys, because TERA’s strongbox jackpot weekend is back with new rewards for our new continent!

Beginning on Thursday, April 24 (after maintenance) and continuing until maintenance on Tuesday, April 27, every locked strongbox you open gives you a chance to find one of three special jackpots to help you prepare for the punishing conditions in Arx Umbra. Be on the lookout for rewards of 1,000 Tier 6 feedstock, Glacial Expedition gear boxes, or 5 Smart Dyad Niveot Structures. These last items are especially useful, as they allow you to combine three fine niveots into a new dyad niveot. (Dyad niveots are indestructible crystals that have at least one of the effects of the crystals used.)

The jackpots apply to the following items:

• Locked Krysteel Strongbox
• Locked Linsteel Strongbox
• Locked Norsteel Strongbox
• Locked Shadsteel Strongbox
• Locked Extensive Strongbox
• Locked Spellbound Strongbox
• Locked Strongbox
• Locked Pocket Pet Strongbox

Don't have enough strongbox keys? Drop by the TERA Store in game or online to stock up and save on stacks of 10, 20, and 50 keys!
There is a delay on the Elite Status delivery that was planned for Wednesday. The 2-week Elite Status delivery will be on Friday, April 24. For more information, please see my post here.
There is a delay on the Elite Status delivery that was planned for Wednesday. The 2-week Elite Status delivery will be on Friday, April 24. For more information, please see my post here.
Your account has been permanently suspended for breaching the terms of service. Any additional threads on this matter will be trashed as your ban has been explained to you in private by our support team.
Hello everyone,

For those folks who have qualified for the free 2-week Elite Status after Monday, April 20, the Elite Status will be delivered on Friday, April 24.

Previously we communicated that we will be applying the free elite status every Monday, Wednesday and Friday starting April 20. But today's delivery has been delayed until Friday.

For more details on the promotion, please check out the news post here.
Edited by: Minea 1 minute ago
The server is currently up, but is not visible. Characters have been passed over to our operations team, but have not been copied to Wyrmgorge yet.

Tonight or Tomorrow morning is seeming to be the plan. Keep in mind that some of the items may be missing at first, we always seem to miss something, so make sure to let us know on the forums, not in general on the server.
Hello everyone,

Our service provider will be performing a maintenance starting at 10 p.m. PDT on Friday, April 24. During the maintenance hours, individual players may get disconnected and be unable to reach our services for approximately 15 minutes. The specific window of time will vary for each player.

Time
: 10 p.m. PDT on Friday, April 24 - 3 a.m. PDT on Saturday, April 25

Service Impact
: You may be disconnected or be unable to reach our services (game servers, websites, forums, and store) for approximately 15 minutes sometime during the maintenance window. The specific window of the service unavailability will vary for individual players.

What to Do When Disconnected
: If you are disconnected at any time during the maintenance, please wait 15 minutes and try reconnecting to the services. We also recommend that you do not engage in in-game activities that may have a negative impact on the gameplay due to the service unavailability such as instances with daily entry limit, long cool down time, etc.

Due to the nature of this maintenance, our Support Team is unable to provide assistance with the service unavailability. Thank you for your patience.

(Time in PDT now.)
Hello everyone,

Our service provider will be performing a maintenance starting at 10 p.m. PDT on Friday, April 24. During the maintenance hours, individual players may get disconnected and be unable to reach our services for approximately 15 minutes. The specific window of time will vary for each player.

Time
: 10 p.m. PDT on Friday, April 24 - 3 a.m. PDT on Saturday, April 25

Service Impact
: You may be disconnected or be unable to reach our services (game servers, websites, forums, and store) for approximately 15 minutes sometime during the maintenance window. The specific window of the service unavailability will vary for individual players.

What to Do When Disconnected
: If you are disconnected at any time during the maintenance, please wait 15 minutes and try reconnecting to the services. We also recommend that you do not engage in in-game activities that may have a negative impact on the gameplay due to the service unavailability such as instances with daily entry limit, long cool down time, etc.

Due to the nature of this maintenance, our Support Team is unable to provide assistance with the service unavailability. Thank you for your patience.

(Time in PDT now.)
>>>>> Minea's edit on 4/22/15: Updating the incorrect information above. The character limit per server on patch day will become 13 (not 16 as we initially stated).
>>>>> Minea's edit on 4/22/15: Updating the incorrect information above. The character limit per server on patch day will become 13 (not 16 as we initially stated).
(Moving to TR subforum. You'll see many more players from TR here. :))
I received your PM at 7:31 p.m. yesterday. Currently I have 29 PM's that I haven't read, so I'm sorry that I haven't gotten to yours.

In terms of your topic, the Support Team is the only team that can help and discussing moderation action is against the forum rules. We are happy to take another look at an incident since we are all humans and can make a mistake, but breaking forum rules by creating/using an alternate forum account, discussing moderation and "making a stink about it on the forums" is definitely NOT the way to do this and I highly discourage you.
Ein69 on 04/22/2015, 03:32 AM - view
I have had Elite status for a long time, yet when I logged on earlier today, my Elite bar was gone.
I had to redo my Elite account status. Not sure why, as I am not reading anything here about current Elite accounts needing to be re-applied.

If I get double charged Ima be pissed.

Please contact our Support Team and we can help figure out what happened.
I missed this! D:D:D:D:D:D:D:D:D:
It's still here! I moved your post to Off-Topic as this is the Official TERA Forums.

If you have questions on moderation, please PM me. Thanks! :)
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