TERA Online dev tracker
All devs
Thank you!

Hmm, that is certainly not working properly. What versions for the browsers? Also does anyone have anything that may potentially block the page? Javascript blocker, etc.
Edited by: Minea about 17 hours ago
I believe so.


TERA: Fate of Arun is coming December 16, and when it arrives, you don't want to be stuck watching a progress bar while everyone else is playing.

So starting Thursday, December 11, at 11 a.m. PST, you can begin preloading the patch!

Here’s what you’ll need to know to get started:

For starters, this patch clocks in at around 2 GB, so you'll want to make sure you have enough space on your hard drive. Second, you’ll notice that when you log in, there will be something downloading, but the Play button will still be lit. That's okay; it just means that the files are being downloaded.



Remember that the preloader will only function while the launcher is open, but TERA is not. So you can still play, but just keep in mind that the preload will be paused while you do. When you’re finished with your session, leave the launcher open to complete the download.

When the preloading finishes, you’ll see that the bar looks something more like this:

TERA's elite status is changing, and with these changes comes a limited time offer!

Following maintenance on December 9, 2014 and until January 8, 2015 at 11:00 a.m. Pacific, players can subscribe to elite status for $9.99 per month. This reduced rate will continue for recurring subscriptions as long as they remain active without interruption. If a subscription is discontinued, the discounted price will no longer be available and the full price of $14.99 will be charged.

Here is what you need to know:

All players interested in maintaining or activating elite status must complete a one time sign-up for elite status following the December 9, 2014 maintenance.

Players with remaining elite subscription time will not lose it, but will need to complete the one time sign-up in order to continue the elite subscription.

Players using PayPal Express to complete their one time sign-up will be billed immediately, and then will not be billed again until all their current elite status time has been exhausted. Example: a player with 14 remaining elite status days who pays with PayPal will be billed $9.99 immediately and then will not be billed again for 44 days.

Players using a Visa or Mastercard to complete their one time sign-up will be billed when their current elite status time has been exhausted. For new subscribers, this will be immediate. For existing subscribers this will be dependent on the remaining elite status time.

There is a current known issue with removing billing information. We are aware of the issue and are working to resolve it.

--------------------------------------------------------------

This FAQ can also be viewed here.

For more information on the new elite status benefits, check out this post!
Hello everyone,

We are still working on our Steam integration to provide the best level of service we can - unfortunately, this results in a change in TERA's Steam launch date to early 2015. We will keep you updated as soon as we have a date.

Playing on Steam will remain purely optional and will not be required to play TERA. Its upcoming expansion, Fate of Arun, is on schedule to launch on December 16th and will be free for all players.

For more information about TERA on Steam, please see our FAQ here.
Correct, we are aiming for early 2015.

Information from the now pinned thread:

Minea on 12/09/2014, 12:51 PM
Hello everyone,

We are still working on our Steam integration to provide the best level of service we can - unfortunately, this results in a change in TERA's Steam launch date to early 2015. We will keep you updated as soon as we have a date.

Playing on Steam will remain purely optional and will not be required to play TERA. Its upcoming expansion, Fate of Arun, is on schedule to launch on December 16th and will be free for all players.

For more information about TERA on Steam, please see our FAQ here.
I'm viewing it in Chrome (version 39.0.2171.95 m) and things seem okay.

Could you tell me which pages are having issues and screenshot it for us please? That'd be very helpful. :)
XRgaming on 12/09/2014, 01:17 PM - view
Sadly. I went Elite Yesterday. Got charged 14.99+ Tax.
Expires on the 7th. This 9.99 event ends on the 8th.
If i cancelled my subscription now, And re-did my information so it renews.
Would i be paying an additional 9.99 now?
or would that charge take effect when it's about to expire?

Also. Just confirming since guild has been buzzing about it.
Once you go Elite @ 9.99.
You keep paying 9.99 a month as long as you stay elite right?
But if you miss a payment, aka can't get elite the following month, etc etc.
You have to sign up again @ 14.99 a month right?

After the current duration of the elite status subscription runs out, all automatic elite status subscription will expire due to the fact that we changed our subscription service provider.

This means you have to manually do a one-time signup to set up the elite status subscription if you want to continue the elite status subscription.

In your case, due to our subscription service provider change, your subscription will not automatically renew after it runs out in January. If you want to continue your elite status subscription, you have to re-signup to set up the elite status subscription again. You can do this now before your current subscription runs out, but it has to be before 8 a.m. PST on January 8 to receive the $9.99 discount.

(Hope it clarifies a bit. :))
Sonoshee on 12/09/2014, 12:17 PM - view
Another question - the boxes containing Canephora & Crafter Cures are only from 12/9 - 12/16 right?

Will there be a different rotation of consumables after the 16th, or is this a one time thing?


No, the current way is a temporary workaround. Next week, the same consumables will be on the bar, but they will be delivered individually instead of all in one box.
Candyspinner is the only one that was missed and was not intended, so we plan to fix it this week. Thank you for letting us know!
Actually, we extended the date for the elite monthly gift's cutoff date so that it's fairer for the folks whose elite subscription renewal date was later than others.

Also the reason we are offering the elite discount is due to our subscription service provider change - since all elite status subscription will expire unless folks re-signup again. It's a great deal to offer for our players and encourage the signup at the same time.

The information is included in the first post of this thread where we explain the need for us to change our subscription service provider and how the automatic subscription will expire due to the provider change.
11:56 a.m. PST update:

Elite status subscription can be purchased.

(That was the last remaining issue, today's maintenance is complete.)
After the current duration of the elite status subscription runs out, all automatic elite status subscription will expire due to the fact that we changed our subscription service provider.

This means you have to manually do a one-time signup to set up the elite status subscription if you want to continue the elite status subscription.

Because everyone needs to re-signup to set up the elite status subscription, we are offering a discount for those who sign up for elite subscription status before 8 a.m. PST on January 8.
Which temporary items are you seeing?
Edited by: Minea about 21 hours ago
Also, are the boxes being opened the new ones from today after the maintenance? (vs. old ones that weren't opened)
11:15 a.m. PST update:

- Items and EMP can be purchased.
- Elite subscription cannot be purchased yet, we are still working on it.
It will work just like the current daily elite gift box - one a day, one per server.

All elite benefits will stop once the elite status expires.
Game Servers will be back up at 10 a.m. PST

Valkyon Outfitters (in-game store) and Valkyon Outfitters Online (web store) is scheduled to be back at noon (12 p.m. PST).
I believe that the best way to play a game in a team is to do your best to support each other and try to work things out and treat everyone with respect.

Nevertheless, this topic has run its course + there is an identical thread in CH subforum.
If you sign up between today and January 8th, you will be fine.

Recurring billing dates happen every 30 days after your first sign up.
Terakon on 12/09/2014, 09:09 AM - view


Quality posting in this thread!

Edited by: Minea about 23 hours ago - Reason: resized image
Good morning,

We will be extending the maintenance for another hour. The current ETA is 10 a.m. PST.

We'll continue using this thread for more updates/information. Thank you.

(Wintera battleground is coming on 12/16, as announced here.)


We're revising some old systems, turning off a few events, and otherwise getting ready for TERA: Fate of Arun.

Get a summary of the changes here!
Please note that the Official TERA Forums exist to build the TERA community and better the game experience.

Your post was removed as it had no content except a music video that is completely unrelated to TERA or its community.

If you have questions on forum moderation, PM me directly as it is against the rules to discuss it. Thank you.
Daily, like who the daily elite gift box works.
Adding some clarification after reading questions in the thread.

Minea on 12/08/2014, 06:15 PM
Updating the information on the elite status bar consumables

December 9 - 16

*Crafter’s Cure, Bravery Potion, Canephora Potion, and Instance Reset Scroll will be delivered together in one consumable box on the Elite status bar during the first week, December 9–16.

After December 16

The elite status bar will offer the consumables as items that will be pulled into the inventory, like how the daily elite gift box works.


Also, we are sending an email with the information. I just got it actually.
I want to clarify more in case it is not clear.

IF YOU ARE NOT ON ELITE RIGHT NOW:

You can sign up later today at the $9.99 price and be Elite just fine.

IF YOU ARE ELITE RIGHT NOW:

You can sign up later today at the $9.99 price. If you use Visa/Mastercard, you will NOT be billed until your CURRENT time ends. OR you can just wait until your time is up, and then renew, but you risk forgetting or being past the deadline. Today, you are basically just signing back up to renew automatically.

If you use Paypal Express for Elite, you will be billed TODAY. This is unfortunate but our choice was to either bill today or not to offer Paypal Express at all. You will STILL get the time you ALREADY paid for, plus another 30 days. You wont be billed again until after all that time is left. So if you have 14 days remaining as of today, and you sign up with Paypal Express today, you will be charged $9.99 today and not be billed again until 44 days later.
Edited by: Treeshark 1 day ago - Reason: MOAR CAPS
I want to clarify more in case it is not clear.

IF YOU ARE NOT ON ELITE RIGHT NOW:

You can sign up later today at the $9.99 price and be Elite just fine.

IF YOU ARE ELITE RIGHT NOW:

You can sign up later today at the $9.99 price. If you use Visa/Mastercard, you will NOT be billed until your CURRENT time ends. OR you can just wait until your time is up, and then renew, but you risk forgetting or being past the deadline. Today, you are basically just signing back up to renew automatically.

If you use Paypal Express for Elite, you will be billed TODAY. This is unfortunate but our choice was to either bill today or not to offer Paypal Express at all. You will STILL get the time you ALREADY paid for, plus another 30 days. You wont be billed again until after all that time is left. So if you have 14 days remaining as of today, and you sign up with Paypal Express today, you will be charged $9.99 today and not be billed again until 44 days later.
Tzitzimime on 12/09/2014, 08:23 AM - view
So I am Elite now and my status ends Dec 29. I'll be able to get this offer if I renew dec 30 right?


Yes.
(Hello.

This is an official note that I have removed all of your identical threads out of public view except this one. Posting multiple threads of the same content is considered spamming and this behavior is against the forum rules.)
Welcome to TERA!

Moving to Newcomer Discussions since it'd be better suited. :)
Redirecting to the update thread in General Discussions.

-------------------------------------------------

Hello everyone,

We will be improving the elite status benefits and changing our elite status subscription service provider tomorrow, December 9, 2014.

- Say goodbye to Rootstock/Bamarama/Pond Faire.
- Say hello to the new elite status changes.
- Asian silk dress smart boxes will become tradeable as intended.

Game Server & Store Maintenance: 6 a.m. - 10 a.m. PST on December 9, 2014

- Elite status, EMP and item purchases will be unavailable during the maintenance.
- Game servers will be under maintenance.
Edited by: Minea about 21 hours ago - Reason: Redirecting to the update thread in General Discussions.
11:56 a.m. PST update:

Elite status subscription can be purchased.

(That was the last remaining issue, today's maintenance is complete.)


----------------------------------------------------------------

11:15 a.m. PST update:

- Items and EMP can be purchased.
- Elite subscription cannot be purchased yet, we are still working on it.

-----------------------------------------------

Game Servers will be back up at 10 a.m. PST

Valkyon Outfitters (in-game store) and Valkyon Outfitters Online (web store) is scheduled to be back at noon (12 p.m. PST).

-----------------------------------------

We will be extending the maintenance for another hour. The current ETA is 10 a.m. PST.

We will continue using this thread to update everyone of any potential changes/information.

-----------------------------------------

Hello everyone,

We will be improving the elite status benefits and changing our elite status subscription service provider tomorrow, December 9, 2014.

- Say goodbye to Rootstock/Bamarama/Pond Faire.
- Say hello to the new elite status changes.
- Asian silk dress smart boxes will become tradeable as intended.

Game Server & Store Maintenance: 6 a.m. - 10 a.m. PST on December 9, 2014

- Elite status, EMP and item purchases will be unavailable during the maintenance.
- Game servers will be under maintenance.
Edited by: Minea about 20 hours ago - Reason: 11:56 a.m. PST update: All items are available now including the elite status purchase.
Updating the information on the elite status bar consumables

December 9 - 16

*Crafter’s Cure, Bravery Potion, Canephora Potion, and Instance Reset Scroll will be delivered together in one consumable box on the Elite status bar during the first week, December 9–16.

After December 16

The elite status bar will offer the consumables as items that will be pulled into the inventory, like how the daily elite gift box works.
Edited by: Minea 1 day ago


TERA: Fate of Arun is coming, and we want to make sure you enjoy all the benefits of Elite status at the best possible rate as you explore northern Arun!

We’ve revamped our Elite status system with new benefits and a lower rate. This month, old subscriptions won’t carry over. So Elite players (both old and new) need to do a one-time sign-up for Elite status. Those who sign up between 9 a.m. PST on Tuesday, December 9 and 8 a.m. PST on Thursday, January 8, 2015 will pay only $9.99 per month for all the benefits of Elite status—a $5 savings off the usual price.

And the best part is you will continue to enjoy these savings so long as you maintain your Elite status subscription. Starting January 9, new subscriptions (or lapsed/canceled returning subscriptions) will be charged the regular $14.99 per month rate.

Why sign up for Elite status? In addition to the various in-game bonuses such as double daily quest amount & daily dungeon entries, shortened dungeon entry cooldowns, decreased broker fees, etc., elite players receive the awesome benefits listed below:

• Razormane mount
• Permanent 100% XP Boost
• Permanent 100% Reputation Boost
• Permanent 100% Quester's Gold Boost
• 12 one-hour 100% Gold Hunter's Boosts (Displays after December 9 at 4 p.m. PST when Elite bar resets.)
• Village Atlas
• Travel Journal
• Elite Gift Box (daily loot box rewarded from the bar)
• Crafter’s Cure (1000p) ×1*
• Bravery Potion ×1*
• Canephora Potion ×1*
• Instance Reset Scroll ×1*

Act quickly! Remember, you only have until January 8 to set up a new Elite status subscription, before the price returns to normal. Get over to the Valkyon Outfitters Online before 8 a.m. PST on Thursday, January 8 to lock in this limited-time price!

*Crafter’s Cure, Bravery Potion, Canephora Potion, and Instance Reset Scroll will be delivered together in one consumable box on the Elite status bar during the first week, December 9–16.

For the full list of benefits and more information, check out the Elite Status FAQ here - currently there is a known issue with removing billing information.
Edited by: Minea about 24 hours ago - Reason: adding the time for January 8
New players will be joining our existing servers and at the moment we have no plans to make changes to our current server setting.

(Moving to General Discussions from Off-Topic)
As far as I know, we are still in the process of distributing the tournament prizes. We'll double check the progress tomorrow.


(Also in the future, please be a bit more mindful on the potential misrepresentation of En Masse staff quotes. It's not always easy to get the context, joke, or sarcasm in text online. Thanks.)
We meant Razormane, sorry for the confusion. Thank you for letting us know!

(News post and the forum post have been corrected.)
Moving to AV subforums. Server-specific questions like this are better for the server subforums. :)
You will receive one consumable box per day, December 9 - 16. Each consumable box will contain one of the 4 consumable items listed above.


I was too, but alas, it's Razormane. I do like Razormane quite a bit though. :)
Hello All!

Treeshark will be joining us to help give a tour of some of the new zones and dungeons. We will be showing off the scenery, and bosses. We won't be able to play through the dungeons like we did for Wounded World, but we still want to give everyone a first hand look at the beauty that is Fate of Arun!

We hope you guys are ready for Fate of Arun, cause It's almost here! Come on by the stream, and you might even win something during our normal stream giveaways.

Following TERA we will be playing some more ZMR with the community. Make sure to stop by at 3:00pm Pacific for TERA or at 3:30pm Pacific on our official Twitch channel.

-Tonka
Edited by: Tonka 5 days ago
Good morning!

Every region and publisher is a completely different and separate company, so I'm afraid making assumptions won't work. Also we're preparing for a Steam launch as well. :)


P.S.: Please note that using alternate forum accounts is against the rules. You REALLY should know this by now.
The double XP does not have a buff icon like Velik's Blessing, which could be an additional cause of confusion as well. The double XP event is on and working though.

(Thank you for explaining the how the rest XP displays, folks!)
We showed your comment to Treeshark before the stream. :)

If anyone missed the stream, the recorded video can be viewed here!
MMORPG has published a Fate of Arun preview article featuring the Coliseum!



Enter TERA’s Coliseum mode, a new twist on PvP that doesn’t actually involve taking out the opposing team but rather focuses on two teams facing off against one another in a race to kill monsters.

Coliseum is a competitive mode that places two teams of three players each in opposition to one another in a timed battle to kill as many BAMs (Big [filtered] Monsters) as possible within a given time frame. Set up to cater to players from levels 60-65, gear is equalized on entering the match which consists of three five-minute rounds.

Check out the full article on the Coliseum on MMORPG.com!
Edited by: Minea 5 days ago
(Please keep all non-English posts in Languages subforum please. Thanks!

I'll lock your other one.)
Edited by: Minea 5 days ago
Welcome to the Coliseum!

The Coliseum battleground is competitive PvE—with a twist, pitting two teams of three against each other in a race to kill as many enemies as possible. For players who prefer the challenge of fighting BAMs, the Coliseum will scratch that itch, too.

Unlike traditional PvP, players on opposing teams do not directly engage each other in a face-to-
face battle, but instead focuses on scoring points by relentlessly taking down waves of monsters and BAMs on separate platforms. Using tokens earned from killing enemies, team leaders can purchase battleground-exclusive skills to help strengthen and support the team...or interfere with the opposition’s gameplan through disruptive debuffs.



Rules & Mechanics

• The Coliseum is specifically for characters of level 60–65, and gear is equalized.

• Each team consists of three players. You cannot queue for the Coliseum with less than three players or have more than one of any given class (or more than one healer).

• There are three rounds of combat, with each round lasting five minutes. The more mobs and BAMs your team can kill in that time, the more points you score! Each team’s goal is to score more points than the other. The team with the highest point total at the end of three rounds is the winner!

• Your team will also earn skill tokens. Between rounds, the party leader from each team has 45 seconds to spend those tokens to purchase buffs for their team, spawn additional monsters for the other team to fight, or cast debuffs on them.

Strategies

The Coliseum rewards teams for class balance, efficiency, speed, and strategy. You and your teammates should plan for every contingency, and be ready to adjust tactics based on how many points you score in a round, what kind of debuffs your opponents put on you, and whether you’re ahead or behind in the rankings.

The team that wins will consider each of these factors:

Efficiency—Speed is the name of the game in the Coliseum. This battleground rewards teams who can optimize their ability to effectively kill a variety of randomly-spawned monsters and BAMs. Reducing your cooldowns, focusing your attacks, and keeping a steady pace without spending too much time recovering will maximize your team’s overall performance.

Team Composition & Coordination—Does your team excel at launching powerful single-target attacks to take down BAMs quickly before clearing out the weaker mobs? Perhaps your tank groups enemies in a cluster, you buff damage, and your sorcerer hits the whole horde with a devastating AOE attack. Maybe you prefer an all-out melee assault that shreds through enemy defenses. Many combinations can be effective—as long as your team works together and communicates tactics effectively.

Staying Alive- Each wave of enemies is a little more difficult than the last, with BAMs appearing every few waves. There is no penalty for dying, but frequent deaths will take the focus off of optimizing your mob-killing pace and put a stop to your team’s momentum.

Strengths and Weaknesses—A DPS-focused team can lead to some quick kills early on, but if the other team is paying attention, getting hit with a damage-over-time skill can seriously hamper your team’s ability to stay alive. The best teams will know how to leverage their strengths and capitalize on their opponents’ weaknesses.
Edited by: Minea 5 days ago
(I'm moving this to Off-Topic as that is where this thread belongs.)


Classic look, fine fabric, gorgeous embroidery—who wouldn’t want a beautiful new Asian silk dress? Perfect for parties and special events! Ladies will find them now in the Valkyon Outfitters and Valkyon Outfitters Online.

Purchase the classic white with blue embroidery Asian silk dress directly, or try for the rare dyeable silk with gold embroidery version from the Dressy Asian loot box. Then accentuate your look with a lovely chrysanthemum bloom in lovelorn red, pure white, deep black, or tranquil blue.
(Moving to the Warrior subforums. It will stay in view longer with more targeted audience. :) )
Prepaid Visa/MasterCard should work for EMP purchases as well, not sure if they are available in PH though.
I'm currently not aware of our plans for this type of events. (I'm sure we'll announce it if/when it happens though.)


Btw, as much as I like cats, posts like this risk being moved to the Off-Topic section. Just something to think about. :)



Fate of Arun is coming soon, so to help you prepare, we have a special treat! From Thursday, December 4 at 11 a.m. PST and continuing until Fate of Arun launches on Tuesday, December 16, you will earn twice the experience points for all of your kills!

This double XP event includes any monster you kill, including the ones you kill in dungeons! (It does not include quest XP.)

So shake off that Thanksgiving food coma and log into TERA right now!
@soggynuts, Thank you for checking! ^_^

@cvms3, If you sign up for elite status before our service provider change (there will be a maintenance), you will receive the monthly deliverable.

@DeluKnight, For players whose elite status renewed before we made the extension received the halo + Traveler's Insurance but didn't receive the gem bags (you seem to be in this category based on the renewal date), no need to worry! We're working to create a list of folks and will be sending them to the account in the next several days or so. No action is required on your part.
Update:

Players whose elite status renewed before we made the extension should have received the gem bags by now. (Please make sure to exit completely out of the launcher and restart it. :) )
We have completed the maintenance around 8 a.m. PST.

We are still seeing some forum errors though so we're working to address it.

As for the in-game announcement, the first one went out an hour before the maintenance hour. Lake of Tears had a crash at around 9 p.m. PST last night that was unrelated to the maintenance, so that may be the downtime in discussion. :)
Hello,

Festival of the Sun is inactive at the moment. (Maybe we'll see them again next year, but no guarantees.) Rootstock/Pond Faire/Bamarama is currently active and the beach activity being available is working as intended.
While we're also very excited about the new class, I don't have any information on this yet.

We are currently concentrating on our first official expansion release (Fate of Arun) on December 16, but I'm sure we'll be releasing more information on the new class in the future. :)
Hello,

Is she still having the issue? We had a 5-hour maintenance earlier today and while the game server maintenance was completed around 8 a.m. PST, we still had some issues for the forums until recently (including the 500 internal error mentioned here).

I haven't experienced it in the last hour or so, so would you let me know if she still is please?
Could you have her try a different browser? Also a complete restart of the PC if she hasn't yet?
The last month of monthly deliverable for the elite status (Fiery Halo, Traveler's Insurance and monthly gifts) has been extended to December!

Ending the elite status gift with November didn't allow us to provide the elite status gifts for some members of our community whose elite status renewed later than others, so if your elite status renews after the December 9 changes to December 25, you will be receiving December's monthly deliverable.

*The December monthly deliverable for elite status will be identical with November.
Please refer to the thread here. :)

Also I don't really see what the forum rating system has to do with racism.
Oh okay. Then it may be an account issue. The best thing would be to wait for our Support Team's response so that it can be investigated further. :(
The newest instance released in KTERA (I don't know what our name will be yet) won't be included in Fate of Arun. (as others have said. :) )
soggynuts on 12/02/2014, 05:46 PM - view
Renewal is late November (after the 25th) and this did not work properly. Got the monthly again, but no additional fiery halo or traveler's insurance.

I see them delivered around 11/27 along with the gem bag. Could you double check for us please? It may have been missed.
Chat Support will be unavailable between 2pm and 4pm PST today, December 2nd. Normal chat hours will resume on the 3rd.

Thanks for your understanding!
Error code 202 is a PayPal error. Looking at their error logs it indicates that there was a problem on the paypal side and to contact paypal for assistance. We outline several of the error codes here: http://support.enmasse.com/tera/i-received-an-error-when-purchasing-emp

If your submit button is greyed out, you can try refreshing the page to get it to load properly. This happens on occasion.

Edit: I'll add that you may want to try again. It could very well have been a temporary error on the paypal side or the communication between paypal and En Masse. Attempting a second time won't hurt before you reach out to them.
Edited by: Solomon 9 days ago - Reason: added clarification
Hello.

I already locked an identical thread in General Discussions.

Please note that callouts against the forum rules as well. Thanks for understanding.
Could you see if the suggestions listed on our FAQ page help?
Edited by: Minea 9 days ago
Hello all,

We will be performing a backend maintenance for the game servers, website, Valkyon Outfitters (in-game and web stores) and forums Tuesday, December 2.

4 a.m. PST - 9 a.m. PST Maintenance:

• Game servers
• Valkyon Outfitters & Valkyon Outfitters Online (in-game & web stores)
• TERA website
• Forums


Thank you for your patience.
Edited by: Minea 9 days ago
Hello all,

We will be performing a backend maintenance for the game servers, website, Valkyon Outfitters (in-game and web stores) and forums Tuesday, December 2.

4 a.m. PST - 9 a.m. PST Maintenance:

• Game servers
• Valkyon Outfitters & Valkyon Outfitters Online (in-game & web stores)
• TERA website
• Forums


Thank you for your patience.


It’s the final month of 2014—just enough time for 18 more days of Power Hour!

All December long, you’ll earn double credits in Champions’ Skyring and Fraywind Canyon from 5–10 p.m. PST on Monday, Wednesday, Friday, and Sunday nights.

Here's your full December Power Hour schedule:

Monday, December 1–Sunday, December 7: Champions’ Skyring
Monday, December 8–Sunday, December 14: Fraywind Canyon
Monday, December 15–Sunday, December 21: Champions’ Skyring
Monday, December 22–Sunday, December 28: Fraywind Canyon
Monday, December 29–Wednesday, December 31: Champions’ Skyring

We are looking into the issue right now. Any additional information would be helpful, either reply here to send me a message. Information such as your character's name/server/level/race/class.

Thanks!
Please try to switch channel and try the store again. We are still looking into what the issue is. It seems to happen to lower level characters more often than others. Switching channel seems to be solving the issue.

Update: Wait for a few minutes after logging in before trying to open the store may also decrease the chance of crashing.
Edited by: Aliila 12 days ago
(Moving to the archer class subforum. :) )


Enjoy Velik’s blessing over the extended holiday weekend. From Thursday, November 27 at 11 a.m. PST until Monday, December 1 at 11 a.m. PST, players will receive 25 percent extra XP from killing mobs, increased Stamina (to 135), and increased daily quest limits (normal to 15; elite status players to 30).


Sale Dates: Nov 27 @ 9pm PST to Dec 1 @ 9pm PST.

Don’t let that turkey tryptophan send you to sleep, because Black Friday is back! We’re offering discounts on tons of items in Valkyon Outfitters and Valkyon Outfitters Online starting Friday, November 28 at midnight EST and lasting all weekend through Monday, December 1 at 11:59 p.m. EST.

For west coast folks like us, it starts 9 p.m. PST Thanksgiving night!

This is a giant sale, with a giant list of savings!

New Bundles for Sale:

We’ve added four brand new bundles to help you get ready for the upcoming Fate of Arun expansion with the new level cap:

Starter Fate-Seeker Bundle

Contains:

• Sleipnir (permanent character mount)
• Additional character slot
• Bank expansion
• 100% reputation boost (7-day)
• 100% XP boost (7-day)
• Village atlas (7-day)
• Black Heart weapon skin (available during Black Friday weekend sale only)

Advanced Fate-Seeker Bundle—EX-TRM Edition

Contains:

• EX-TRM (permanent account-bound mount)
• Instant level 58 scroll*
• Spellbind Box (×2)
• Twice Cured Loot Box
• Strongbox Keys (x20)
• Black Heart weapon skin (available during Black Friday weekend sale only)

Advanced Fate-Seeker Bundle—Sleipnir Edition

Contains:

• Sleipnir (permanent account-bound mount)
• Instant level 58 scroll*
• Spellbind Box (×2)
• Twice Cured Loot Box
• Strongbox Keys (x20)
• Black Heart weapon skin (available during Black Friday weekend sale only)

Ultimate Fate-Seeker Bundle

Contains:

• EX-TRM (permanent account-bound mount)
• Snowdrift (permanent account-bound mount)
• Sleipnir (permanent account-bound mount)
• Dyeable steampunk costume (NEW! permanent account-bound)
• Pocket Popo party pack
• Instant level 58 scroll*
• Twice Cured Loot Box
• Strongbox Keys (x20)
• Black Heart weapon skin (available during Black Friday weekend sale only)

* More details on the Instant Level 58 scroll is included in this forum post.

The Fate-Seeker bundles will still be available after the Black Friday sale weekend, but the FREE Black Heart weapon skin is only included during the sale!

What's on Sale:

Accessories:

All glasses and face-slot masks are half price.

Costumes:

• The Popo Rascal, Popo Panda, Popo Kitty, Popo Bunny, and Popo Bear animal costume bundles are 66 percent off.
• Cat-suit costume bundles are 66 percent off.
• Short jacket and cocktail dress party attire outfits are 50 percent off.
• Legitimate Business suits are a killer 50 percent off.
• Bloodshadow and Nightfall ninjagi outfits are 33 percent off.
• Plus we’re bringing back all the 2013 and 2014 swimsuits for the sale and discounting them 33 percent.

Weapon Skins:

• Summerbloom weapon skins are half price.
• Ninja weapon skins are 33 percent off.
• Icetouch weapon skins are half off.
• Black Dragon weapon skins are 50 percent off.
• Whimsical weapon skins are half price.

Mounts and Pets:

• Individual metallic wolf mounts (Blitz, Slash, Temper, Cinder) are 25 percent off.
• Wolf Pack bundle of all four metallic wolves above is 50 percent off.
• We’re bringing back the tiger mounts (Sundarban, Hobbes, Khan, and Baekho) and selling them at half price.
• Pet Litter bundle containing Rambo, Prince the frog, dragonette, and carnivorous plant is half off.

Consumables:

• Blessed enigmatic scroll cases are 33 percent off.
• Extensive alkahest boxes are 33 percent off.
• Once cured and twice cured Loot Boxes are half price.
• Artisan additives are half off.
• Strongbox keys are 33 percent off.

All these Loot Boxes are 33 percent off:

• Ice Box* with your chance for an Icegrip weapon skin.
• Road Hog box with a chance for Harley, the red hog mount.
• Maid’s loot box, giving elins a chance for a Princess Arin’s maid uniform.
• Steamer trunks* for a shot at steam-powered weapon skins.
• Steamer wardrobes for a shot at dyeable steampunk costumes.
• Legitimate Business cases for a chance at white legitimate business suits.
• Dress to Impress boxes with chances for gold or crimson short jackets or party dresses.
• Celestial Spirit boxes* with your chance for celestial spirit weapon skins.
• Black wolf boxes with chances for black metal wolves that restore HP, MP, or Stamina.
• Ultimate ninja boxes with gold ninja weapons, costumes, or accessories.
• Hero’s Cape box with your chance for one of three white capes.
• Inner Armor boxes with a chance for inner armor with extra boosts.

* Some older weapon skin loot boxes do not work for reapers.
(Please stop. Keep all posts respectful and constructive. And if you see an offensive post, report and move on please. This is an official warning.)
Emely on 11/26/2014, 01:12 PM - view
http://tera.enmasse.com/news/posts/black-friday-savings-all-weekend

seems like my dream didn't come true :(

No cookies for you then eme T_T

I don't know what we will have for winter holidays, but just wanted to say that Black Friday =/= winter holiday. :P

*wanders the whole world in search of cookies*
chivas889 on 11/26/2014, 01:11 PM - view
+1 Nothing helps unfortunately. What to do?

If you've already tried the suggestion in this thread, I recommend contacting our Support Team with as much information as possible including the suggestions you've already tried.
@vika, As far as I know custom avatars/smilies won't be available.

@soggy, We will still have the "like" system, which is sort of an upvote! :)

@TheKings, I haven't seen how it's implemented, but is the 'notification' feature what you're thinking of? "Notifications: We’ll notify you when someone replies to your forum post, or comments on a guide you created. You will be able to toggle this feature on or off."
This is a fantastic idea. Thank you for organizing this! :)
Oh god, male castanics. Oh god.

Thank you x 1000. ;_;
Looking forward to seeing the result! Good luck with the contest! :D
With Fate of Arun quickly approaching, you might be wondering about some of the changes you’ll see in the game—and the play guide is probably going to be the first major change you’ll see. The play guide is your primary source of Fate of Arun content covering story and daily quests, dungeon access, plus access and updated rewards for existing high-end dungeons and battlegrounds.

While we’re pretty sure you’ll figure it out quickly enough, we thought it couldn't hurt to give you a bit of a sneak preview.

When you first log in with a level 60 or above character, you’ll see a window that looks something like this:



That’s the play guide! You’ll notice that it includes tabs for the current welcome message and the help menu, but what’s really new is the Vanguard Requests section. This is essentially a combination of your quest log, the instance-matching UI, and new daily quests collected in one handy place.

Did you close your play guide? Just press [H] or click on the icon under your compass to open it up again. The Icon also indicates when you have rewards waiting for you.



Use the guide to track your progress in Fate of Arun story (red) and daily (green) quests, teleport directly to your daily quest targets, or to find groups for battlegrounds (yellow) and dungeons (blue). The column for “Progress” tells you how far you’ve gotten in story quests or how many kills you’ve gotten for daily quest. There’s a column for what the rewards are, and a button to help you get to where you need to be to complete them.

There are also a couple of major sections at the top: Roll Call and Weekly Bonus. Roll Call grants you buffs for logging in 3, 5, or 7 of the past 7 days; the Weekly Bonus gives you extra items (and money) for collecting Vanguard badges...which brings us to “Who exactly is the Vanguard Initiative?”

The story of the Vanguard Initiative is tied up in the lore of the Fate of Arun, but the quick explanation is they are the expeditionary force commissioned by the Valkyon Federation to handle the huge volume of adventurers looking to explore Northern Arun. It’s their job to map out the new continent and ensure airships can easily travel between Velika and Northern Arun. As a result, they have a lot of odd jobs that need to be handled by someone with more experience...which is where you come in.

The Vanguard Initiative is more than willing to reward you for the favors you do for them, and when you complete a task for them, you’ll be alerted on screen and in the play guide, you’ll see the progress entry for the quest change to a “Receive Reward” button:



Just click on it to receive items, XP, and Vanguard Initiative reputation credits—all in addition to the rewards you get for whatever you were pursuing when you completed their request! Plus, these daily quests are repeatable, you can farm them to pick up even more gold, XP, and Vanguard Initiative credits. The “Teleport” button takes you immediately to the quest area, so you can get straight to the farming.

You won’t be able to spend your Vanguard Initiative credits until you reach the reputation merchants in Highwatch, the new city in Val Oriyn —but you should have a nice stockpile of them when you arrive! Like the other merchants you’ll meet in Northern Arun, their wares are designed for higher-level characters.

Seridan sells crystals for weapons, armor, and accessories, as well as niveot structures for fusing cruxes—but, we’ll cover more on crystals, later.

Rolaph, the quartermaster, sells accessories, glyphs, consumables, and weapon boxes, including a variety of brooches, glyph tokens for each class, and Avatar weapon smart boxes.

You can find these merchants in the Bazaar in Highwatch:



Do you find yourself spending time drawing your favorite TERA characters? When you see the loading screens, do you ever think “I could do that”? Well, get ready for the return of the winter loading screen fan art contest.

Submit an original piece of winter-themed TERA artwork by Wednesday, December 10 at 11:59 p.m. PST, and you could win a Glory wolf mount for one of your characters! You’ll also secure a spot for your artwork on one of our loading screens, with your character name and server name displayed below the image.

How to enter:

1. Submission must be original art (sorry, no screenshots) sized 1920 by 1200 pixels, 24bit RGB in .BMP or .PSD format.
2. Submission must include your character name and server name for you to receive your prize. (You may also include an optional caption up to 160 characters, which EME may edit if necessary.)
3. Submit your entry as an email attachment to community@enmasse.com.
4. Your full entry must be received by Wednesday, December 10 at 11:59 p.m. PST.
5. Standard EME contest rules apply.

The top five (maybe more) submissions will appear as TERA loading screens in December, so hit the pencils!
Segior on 11/26/2014, 01:26 AM - view
Ye nice why too help ppl that have problems with starting tera bc of yesterday maintance


I didn't see an open ticket from you in our queue, but if you are having any problem following yesterday's maintenance, please let me know and we'll be sure to help you today!
Edited by: Araya 14 days ago
Hi illszjan,

I just replied to your ticket. Please let us know if you still have the problem after trying the steps I included.

Thanks!

If you guys are experiencing any issues with the launcher at all, please send in a ticket and include you developer logs, and Diag information. This will help us quickly determine the issue and push fixes out. If you are unsure how to do that, please check out this FAQ: http://support.enmasse.com/tera/obtaining-the-developer-logs-and-diag-information-when-contacting-support

For this specific error, has downloading and installing the C++ Redistributable Package failed to fix this issue for anyone?

Download: http://www.microsoft.com/en-us/download/confirmation.aspx?id=26999
Edited by: Tonka 15 days ago
Interesting, keep us posted. I have passed the information on, but let us know if that install doesn't fix the issue.

Also, the TERA launcher should be installing that C++ Redistribute package. Those of you having the issue, did you at one point move your TERA launcher to the computer having the issue? Instead of downloading the game, was it transferred from a different machine some how?
Edited by: Tonka 15 days ago
Good Afternoon,

Canyon Clash 3 has come to a close, and I'm sure some of the participants are wondering where their prizes are. Well, I wanted to provide an update on this.

EMP Prizes for Top 2 Teams

Good Fight Yellow, and Blacklist should have their EMP tomorrow, November 26 by end of day. So keep a look out for that balance increase!

Tinderheart and War Bonnet

Unfortunately, these items have to go through a bit of a loop in order to get them out to the participants hands. We anticipate that these prizes will be sent out by end of day on Wednesday, December 3rd. We apologize for the delay on these prizes, but hope you are excited to get your mount and bonnet.


Thanks everyone!

-Tonka
Good Afternoon!

Tomorrow on Twitch, we are going to have a special short stream for TERA and ZMR. We are going to spend 30 minutes just chatting about what's going on this weekend, and giving thanks for you, the community!

So come on by at 4p.m. tomorrow on our official Twitch.tv channel for TERA, and stick around for ZMR at 4:30p.m. Don't forget to follow the channel, because we are going to be doing giveaways as well!

See you then!

-Tonka
User Authentication Failed displays for the following reasons
1) You're attempting to access the game from a blocked region.
2) Your account has been banned for violating our terms of service.
3) You are attempting to log into an excessive number of different accounts in a short amount of time.

These are outlined in this FAQ: http://support.enmasse.com/tera/user-authentication-failure

If you're not sure which bucket you fall into you can always reach out to our support team through http://support.enmasse.com/tera
The En Masse office will be closed on Thursday, 11/27 for the Thanksgiving holiday. We will continue to monitor the servers in the event something happens, however support chat will not be available and tickets will be answered the following day.

To all our friends in the U.S., Happy Thanksgiving!
Fatwa on 11/22/2014, 02:12 PM - view
Is this a new phase of the overall custom Forum solution, or is this a custom-tailored prefabricated system?

/heyooo
//I still lurk
///Still very busy


This is an entirely new system that we are working on.
MechyKawaii on 11/22/2014, 06:15 PM - view
I have a question, does the "views" go back to 0, or does the post will be deleted?, due I am working in something pretty extended in the RolePlay section (it already reached 4k of views... so it is important for me) I wanna know if they will get deleted or anything >.


This forum and all the posts will be archived, and in a view only state. My best guess is that this forum and it's content will eventually go away. I don't have a specific timeframe on when exactly that will happen.

We do recognize that several people have created content, guides, and posts that are very important to them. My best advice would be to have a copy of that so it can be re-created on the new experience.
wingedhalo on 11/24/2014, 04:07 AM - view
Uh how many of these packs can you buy? and if more than one, can you use the lvl 58 scroll thing multiple times per account?


You can purchase as many as you'd like and you can use the level 58 scroll on as many characters as you would like as long as they are under level 58.
Edited by: Solomon 16 days ago
Discolips on 11/24/2014, 10:19 AM - view
So will we be able to trade these scrolls?


Yes
(Moving to the Slayer subforums)
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