TERA Online dev tracker
Toggle all posts - All devs - Exclude twitter - Exclude moderators - Minea (Community manager) (profile) - LongClaw (Publishing VP) (profile) - Scapes (Digital marketing MGR) (profile) - SupportGuru (Director, CS) (profile) - Chager (Producer) (profile) - knoxxer (Senior producer) (profile) - Tonka (Content specialist) (profile) - Pwnyx (Web director) (profile) - MerryAgony (Customer support MGR) (profile) - Batgirl (PR Manager) (profile) - VelikaNightWatch (Community moderator) (profile) - Yurian (Community moderator) (profile) - Treeshark (Associate producer) (profile) - Cade (GM) (profile) - Araya (Customer support MGR) (profile) - Kawika (Lead writer) (profile) - Wallypark (Technical producer) (profile) - Immascarybunny (CS Specialist) (profile) - Solomon (Director, CS) (profile) - Xariel (CS Supervisor) (profile) - Halrath (Community moderator) (profile) - Aliila (Associate Producer) (profile) - Harmonia (CS Specialist) (profile) - CobaltDragon (CS Specialist) (profile) - SingleBear (Lead QA) (profile) - @TERAonline (Twitter) (profile)
It was meant as a nice side-game and easter egg for the players actively awaiting patch notes. It was not meant for the entire player base.
Only MCHM will drop 100% quills. Patch notes have been updated to reflect this. Sorry for the confusion.
Skilliard on 09/09/2013, 05:57 PM - view
Will the Wonderholme drops from MC be BoP or BoE? I see there's a BoP and a BoE version, what determines if it's BoP? Is it random?

They will drop BoP versions in MCHM.

Also, we made an error in the patch notes on this part about MCNM and MCHM and have corrected it.
Sorry, we made an error to this part. The drops are only applicable to MCHM. We've changed the patch notes to reflect this.
If we didn't specify, it is applicable to both.
Cecilla on 09/09/2013, 05:47 PM - view
Also, what about the optimizations that KTera got? Are we going to get those this patch or no?

Edit: We've known for a few minutes too at least but "I am not a Chocobo." Glad you guys have a sense of humor.

There are actually things done in every patch to try and make optimization better. Things don't always work out so well. Most of K-Tera are pc-cafes on super high speed internet, so their optimization is different. We don't put them in because we have no way of saying it will work for all our players.

There are achievements to the new dungeons but no server firsts.
If you have that stat on your weapon, and you have that weapon equipped, the cooldown on all your skills will be reduced by that percentage.
Attack speed influencing charge skills is not in this patch.
Codes are all gone now! Thanks for playing!

(Latza was incorrect, btw)
If you read all the patch notes, then you'll know!
It's here :) http://tera.enmasse.com/news/patch-notes/patch-2204
1 for normal, 2 for elites.

Instance reset scrolls won't work on Wonderholme. They will for the other 3 new dungeons.

Is it just the Valkyon Outfitters that's causing this type of disconnection, or do you disconnect while playing as well? Have you run the EME Diagnostic to see if there are any interruptions in your service?

Typically this type of behavior occurs when there's some issues at the ISP level, but a GM can certainly take a look at your diagnostic and ping tests to see if there's anything that can be done to resolve this frustrating behavior.

If you haven't already, please open up a support ticket and we can review the data!



Are you still experiencing higher than normal pings? It's not uncommon for players from Australia, but we can take a look at the data just to make sure we do everything possible to keep the game's performance as high as it can be. I recommend following the same steps and sending your EME Diagnostic file to the support team to be reviewed.
Hi Woopom,

Reinstalling TERA is unlikely to resolve this type of issue, we'll need to take a look at your account to figure out what's going on. Have you contacted our support team yet for assistance? A few other players have also had a similar issue this week and we may be able to help.

Depending on how this issue began, we may be able to assist you with getting back in-game, but a GM will need to review the situation and run through some steps with you.

Can you send in a support ticket, and describe what happened the last time you were able to log in and play TERA, and what happened when you first got the error? Please also include the name and server of the character you were last logged into.

Hi Zaloias,

What error do you get when you crash? If it's "FFFF:FFFF" it's most likely corrupt game files from that first game crash, and you should run the TERA Launcher's repair tool!

If that doesn't resolve the issue, please do as Lucidalias said and contact our support team directly for assistance. Be sure to let them know you have already tried that repair, because that's likely to be their first suggestion!
Hi Getmeacookie,

Reinstalling the game is unlikely to resolve this type of error that is generally a sign of problems outside of the TERA game installation. Please try the steps in this FAQ first:


If these steps don't work, you can contact our support team for additional troubleshooting assistance!
Hi Taicl,

Sounds like you have corrupted game files, can you try running the repair tool in the TERA Launcher? This is the best and quickest resolution for that type of problem!
They will be out

sometime today.
Battleground server encountered an issue earlier, it should be fixed now. Sorry for the inconvenience.
Hi BlondeChibi,

I just want to make sure everything is clear here with this issue so you understand what's going on. This issue has been reported to the game developers and we do believe there is a fix coming in next Tuesday's patch. On Tuesday after server maintenance, you will be able to log in.

I know you already contacted our support team, and there are some steps that we can take to try and get you back in-game before Tuesday's patch; however, it's not guaranteed. Your best bet is to contact us from your home PC via live chat, since there are some steps that will require you to take actions through the game client. We can also assist you via email, but chat tends to be a bit quicker for resolving this issue.

You do not need to start over, start new characters, or lose any of your game progress. I just want to make sure that's clear.
Yes, item delivery was down. It's been corrected and the backlog of items are being delivered now. It won't take long.
omgsy on 09/06/2013, 10:48 AM - view

특정상황에서 UI 사용자 설정이 초기화되는 문제를 수정 하였습니다.
• UI가 초기화되는 현상을 한 번이라도 겪은 분들은 UI설정을 한 번 초기화 한 후 원하는 세팅으로 UI를
적용시켜주시면 이 후엔 초기화 문제가 발생하지 않을 것 입니다.
• UI 설정 초기화 방법은 [시스템 메뉴] > [시스템 설정] > [UI 설정] > [UI 위치 초기화] 메뉴를 클릭 하시면

• UI resetting problem has been fixed
• If you were one of the people that was getting the UI resetting bug, you can completely reset the UI and fix it.
• UI resetting process [System Menu] > [System Option] > [UI settings] > [UI reset]

Are we getting this fix in the September 10th patch?

Yes. Our users were actually the ones instrumental into getting this fixed :).
I can look into adding a 7 and 30 day travel journal into the Elite Gift Box. But what to do about the beloved BAM Magic box?

We'll also look into a future sale of this. :)
Yosha on 09/06/2013, 10:22 AM

Adonis = Steadfast
Aphrodite = Wonderholme
Ruthless Conjunct = Strikeforce
Nightforge = Luminous and/or Ruthless Visionmaker (wh-which one?)

Ancient Underground Waterway = Channelworks
Red Mist Pirate Ship = Shattered Fleet
Giant's Forest = Kezzel's Gorge
Magician's Fortress = Wonderholme

And I assume the last boss name is Bandersnatch instead of King Lazard? oK


Nightforge is the name for the top end gear crafted from VM and BR. There are 3 different recipes. 1 recipe uses VM to craft a Nightforge PvE set. The other 2 take either VM or BR to craft the Nightforge PvP set. The tooltips will all say whether it is a PvP or PvE set at the bottom. Also, the PvP set is red and black, and the PvE set is blueish green like the screenshot on our page.

For the Wonderholme sets, the "quick" weapon designates attack speed, the "damaging" weapon designates more damage, and the "keen" weapon designates more crit dmg.

Anyways, even for the crafted sets, there are more varieties. Specific armor for specific classes, which some of you may already know. If you check the part of tooltip where it usually shows something like "Visionmaker Weapon", then that will tell you which version you have. We'll show on the stream today.
To be fair, you had 50% chance of being correct given that there are only 4 tuesdays to choose from :).
Etheral333 on 09/05/2013, 10:12 PM - view
Well exactly like the title says, I want new content! new quests, dungeons, new armor/weapons, new races and classes. That's all i wanted to say.

This sounds like a great idea. We are streaming new content today on Twitch at 3pm pacific. Oh, and we will announce some new dungeons, weapons, and armor.

Tomorrow will bring about more new stuff on our site, as well as all the awesome new names to things that were originally named in another language.
Ah - in this case, my first suggestion for troubleshooting is to see if you're able to connect to the servers when you are the only one playing in the household. This should help narrow down the possible causes of the problem, and should help the support team locate a solution for you!

Be sure to send your EME Diagnostic report along with the description of the error:
Hi Arcspark,

Do you log in to the launcher before receiving that error, or does it just load up and give that error without asking for your account information? I have heard this from another player recently as well and we realized they were not properly logging in to the launcher. One way to tell for sure is at the top left of the launcher it will just say "Welcome!" instead of "Welcome, your name".

If this is the case, please send the following files to our support team for assistance:
Hi Sevh,

If this error is new, it might be a connectivity issue with your home network or ISP. I recommend sending your EME Diagnostic report to our support team so they can look for any clear causes! I do not recommend re-installing the game because there is no issue with the game files and it won't resolve this type of issue.

Just to be clear, are you getting this error when launching the game or while playing?
Mystletainn on 09/05/2013, 08:40 AM - view
Wow, then you guys need to get you customer service straightened out. When we contacted the support about the issue they told us that EME was still working out the bug in Alliance and the enchanter was not currently working. I think there are some screen shots. I will see if I can dig them up.

We will make sure all staff are aware. Mistakes do happen.
Hi Hitaroki,

If the steps from the FAQ (http://support.enmasse.com/tera/unable-to-determine-current-version) did not resolve the issue permanently, please contact the support team and include the following information so they can assist you with getting this resolved!

A screenshot of your TERA folder with the "details" turned on (make sure we can see all the files and their last modified date)
Your EME Diagnostic report and the TERA Launcher debug logs:
Hi Saio,

If this has happened to you on the NA game servers as well, please contact our support team directly and we'll take a look (be sure to include the character and server names!). I know it may seem a bit counter intuitive, but for future reference this is how the system works. The achievement is awarded when a character logs in, so please log in as quickly as you can after the results are calculated to claim your rewards.
Hi KittySama,

That message is a bit misleading, as the problem exists with the payment method, not the website or the store. Think of it more as "our partner is having problems processing your payment". It's a bit of a tongue twister.

The first thing to try is another payment method if you have one available. If not, you can also contact your bank or credit card provider directly to ensure that they can accept the charge. These are the quickest ways to resolve the issue. However, if neither option works we can also assist you!

With billing issues like this one you must contact our support team directly for assistance. A GM will be able to identify the precise problem, though, and assist you with getting a purchase completed :)
Edited by: Harmonia 19 days ago - Reason: fixed typo!
@BloodRayven: have you been able to play in the past with two computers connected simultaneously? Are you able to connect if yours is the only active TERA connection? Some ISPs can't support multiple players from the same household, and some router or configuration issues could also cause this type of problem. However, if you've been able to connect simultaneously in the past that's a less likely cause!

@everyone: can you PM me the names of your characters and servers, and I will take a look to see if there's anything we can do to address this immediately? It may boil down to needing to contact our support team directly, but let's see what's going on here.
Hi Mad,

You may need to replace that specific DAT file. You'll find it here: TERA\Client\S1Game\S1Data

Can you first try deleting just the EN.version file in your TERA folder and see if that resolves this issue? If not, you can try removing the DownloadedResources.dat file *and* the EN.version file, but it's best to start small.

If these steps don't resolve the issue, please contact our support team and include the launcher debug logs. This should help us identify the problem!


PS: Welcome back! Hang in there, we'll get this working for you :)
Edited by: Harmonia 19 days ago - Reason: added link
Honestly, by the time this stream goes up, he won't have to hint at anything.

How's that for a hint?
It works.

It doubles your chance of success, it does not guarantee it.
You can find our most recent broadcasts here: http://www.twitch.tv/enmasseentertainment/profile/pastBroadcasts

When you just head over to our page, it prioritizes highlights, so that's why you might have been unable to see it. The one from last week is in there, so check it out :)

As for a hint, I'll see what I can do ;)
I was already an Elin in the schoolgirl outfit! This stream I'll be an Aman sporting some of the new gear :)
Do I get to wear my cool stuff, Tonka?
Biju on 09/03/2013, 05:30 PM - view
Next time they [filtered] up again probably :D


We were pretty overloaded with double drops in July. It shall be back soon!
Good thing that we read the posts regardless of who posted it or what the rating is :).
Please send in a help ticket to Customer Support with as much information as possible, I'm sure one of them would be happy to assist you with the issue.
Hello, everyone!

This week we will be previewing the new 3, 5, and 7 player dungeons coming to a patch near you!

If you are excited about the 10 player raid, don't worry. We will be running that very shortly after the patch goes live and we will be inviting our friends out there in the community!

The action starts at 3p.m Pacific time this Friday on our official Twitch.tv channel: http://www.twitch.tv/enmasseentertainment . Be there!

Edited by: Tonka 3 minutes ago
Hi Rithna,

Thank you for sending in all that information with your technical report - I see that the support team is currently reviewing it and you should have an update soon. I'm sorry for the delayed response, it usually does not take so long to hear back on a technical issue!
Hi guys,

Sounds like the most likely problem here is the DAT files, which will cause launcher problems if they're corrupted (as will many other game files - corruption or modification can lead to these behaviors you're describing). What I would like you to try as the quickest fix is to simply remove the following files and re-download them. I always recommend backing them up just in case.

Remove the EN.version file from the TERA folder and restart your launcher (the steps in this FAQ may work for this situation: http://support.enmasse.com/tera/unknown-file-error)
*IF* this does not work, you can also try removing DataCenter_Final_USA.dat and DownloadedResources.dat files from the following folder: TERA\Client\S1Game\S1Data

@Sephiran0 if you're still having trouble after these steps, can you make sure you're running as administrator?
Hi MikaRen,

The repair is just alerting you to the amount of space required for a full repair if that is necessary. Is the repair running correctly? If so, hopefully that will resolve the issue. If not, you may need to submit a support ticket for some more in-depth troubleshooting assistance.

If running the repair doesn't work, please send the support team the following files so they can assist you:
Hi guys -

There are a few things that could cause that type of problem. Can you answer a few questions for me?

Are you using the regular TERA Launcher, or the Happy Cloud Launcher? Do you see any error messages in the launcher (text on the blue bar)? Is the PLAY button grey or gold?

With this type of error you will want to contact our support team for direct technical assistance, and they will ask the same questions. If you can provide some files for them it will speed up the troubleshooting process:

Hi Akasi,

I am going to lock this thread as it's a duplicate, but you can follow the open thread in the bug forum for any updates!

No need to apologize, thank you for letting us (and anyone else with the issue!) know what resolved the problem for you :)

This does tend to be most commonly caused by clock issues, so it makes sense that this fix worked for you. Thanks for sharing the full steps!
Hi guys, the forums had a period of outage over the weekend and the search function was not available for a time, are you still having any difficulty with this or any other forum feature, or is everything working correctly for you now?
Sounds like something is blocking the repair function, then. Typically this is the .version files, so my first suggestion is to try the steps listed here to see if you're able to get the repair to run:


If that doesn't work my best suggestion is to work directly with the support team as they'll need to review your files (diagnostic and launcher debug logs) and that information can't be shared publicly due to privacy concerns.
Hi guys,

Searching for costume items on the broker should be resolved as of today's maintenance. If you encounter any items that are still giving you trouble, please update the existing thread in the bug report sub forum:

This issue should now be resolved for vanity items as of today's maintenance - if there are any further issues with item searches on the broker, please let us know by updating this thread, and we'll look into it!

The patch notes are here if anyone is curious:


*Note* Superior Noctenium Membranes are still causing trouble, so stay tuned on that
Edited by: Harmonia 20 days ago - Reason: updated to include additional information on status
What server are you having trouble with? I am able to log into all servers successfully.
Hi Everyone,
Unfortunately the bug with Alliance Dailies upon restart has not been fixed yet. We are expecting it this to pop up again after maintenance tomorrow morning.

Please do not leave any Alliance quests pendings, and drop the ones you won't be able to complete before maintenance. Do not pick up the quests again until after maintenance.

Maintenance is scheduled for Tuesday at 7 a.m. pacific time. The new Exarch is set to be crowned, and points reset for this Tuesday at 5 a.m. pacific time.

(Let's keep this thread on topic, folks. This was created by OP to show off your character images. Last warning.)
@Boal, You can join a system guild and make it for that alliance. :)

@FluffyHeals, Yes, I believe so.

@Kawaii, If you're in a system guild, you're fine. :)
Hi Elvaan,

Can you try the steps listed in this FAQ?


If these steps do not work, please submit a support ticket with your diagnostic file:


Error: 8001:0001 is not a game issue, but can be related to connectivity or admin rights. Can you try right clicking on your TERA-Launcher.exe and running it as an administrator?

If this does not resolve the issue and the servers are online (always check that first!) you will need to troubleshoot your network connection. If you are unfamiliar with resolving this type of problem your best option is to contact our support team for assistance. Be sure to include the diagnostic file!



Please complete the steps listed in this FAQ, and contact the support team if it does not resolve the issue:


@everyone else - if you have a specific error message I can help you get to the correct troubleshooting steps
Hi guys,

Thanks for bringing this up in the bug forum and for including the list of examples! This is a known issue that's being worked on, and we believe there will be a resolution soon. Stay tuned to the patch notes, and I will also keep this thread updated as any info becomes available.
Hi Dcincali,

If you have bugs to report please read the posting guidelines linked below and provide us with as much information as you can for each. We need specific information to report any "unresolved bugs" to the game developer for review.

Hey guys,

This is being addressed with a server restart in a few moments. Please refer to this thread:

Hi Hitaroki,

I believe you are experiencing the "Unable to Download Manifest" error, though I can't read the text due to how dark the background of the screenshot is. Can you try these steps?


If you have any questions about them or they do not resolve the issue, please contact our support team for assistance troubleshooting. If you can send them your diagnostic file as well as the launcher debug files, it will really help!

Hi TheMadSkull,

I see that you purchased 3 stacks, and received 3 stacks. Are you able to confirm for me that everything is correct?
Hi guys,

I know we've heard a few players reporting this issue again. Our FAQ is effective, but if you're unfamiliar with the steps our support team is happy to help you through them!


If you're currently experiencing this error and these steps don't resolve it, please let our support team know by submitting a ticket with your EME Diagnostic file: https://tera-support.enmasse.com/app/ask
SummerRain on 08/30/2013, 01:59 PM - view
from the last patch notes:
"The Vault of Allies will restore its exclusivity to full alliance members during the maintenance on August 29, 2013."

so i'm assuming that's still in effect and that half the people won't be able to get in the 5-man vault during this double drop?

Since the Exarch reign got extended, so did this to next Tuesday.
We understand the frustration and this is a known bug we're trying very hard to get fixed. :(

Now is the time for all good guilds to come to the aid of their alliance!

Create a propaganda poster to convince players to join your guild or alliance, and you might win one of three permanent Ember mounts.

Just submit a .JPG of your propaganda poster to community@enmasse.com by 11:59 p.m. PDT on Sunday, September 8, and our panel of judges will choose the best three.

Some rules and restrictions apply:

• Your entry email must include your guild name(s), alliance name, character name, and server name.
• You must include a slogan or catchphrase to go with your propaganda poster submission.
• Your .JPG image must stay under 5MB in size.
• You may only enter once—so make it good!
• All standard En Masse Entertainment contest rules apply.

And never forget: When you play alone, you play with the enemy!

Known issue: If you have already completed daily quests today and did not turn them in before the server restart, you may get an error message saying that you cannot turn in that daily quest. We are sorry for the inconvenience, but all daily quests will reset tonight at midnight.
Hello everyone,

Once the servers come back up, the Vaults (both 1 and 5-person Vaults) will have double droprates through this weekend, until noon Monday, 9/2.

Also please note that if you haven't had a chance to do the daily quests today, they will reset at midnight tonight Pacific Time due to the server restart. We're sorry for the inconvenience.
Edited by: Minea 6 minutes ago
Redirecting to the existing server-related thread here: http://tera-forums.enmasse.com/forums/general-discussion/topics/Server-crashed-again-93339
We're restarting all servers in 15 minutes to resolve the issue.

Let me redirect to the longer thread here so it's easier for everyone to keep track of the update. :)
We will be restarting all servers in 15 minutes. Hang in there please!
We're looking into the login and item claim issues right now. Thanks for letting us know.
We're looking into this, thank you for letting us know.
This could be almost anything. You'll have better luck contacting support and they can help you from there. thanks!

Are you a high elf male trapped in a high elf female’s body? A gender change voucher can fix that—and this weekend, they’re 50 percent off!

Just drop by Valkyon Outfitters or Valkyon Outfitters Online anytime between 11:00 a.m. PDT on Friday, August 30 and 11:00 a.m. PDT on Monday, September 2, and pick up as many as you can carry.

Gender change vouchers are useable only by human, high elf, castanic, and amani characters.
TheMadSkull on 08/29/2013, 02:53 PM - view
same problem here, i bought 2 stacks from the store and only shows 1 in item claim, but the system deducted the amount of 2 stacks from my balance, i relogged and waited for more of 30 mins and nothing.

Please send in a CS help ticket, I'm sure they'll be happy to look into your account and help you out :D
Here are the seven schools of magic from TERA: Feral Valley, Icaruna School, Allemantheia Prep, Castanica Tech, Kaiator Poly, Velika Vocational, and Eldritch Academy.

Hope it helps with clarification.
Clark0 on 08/29/2013, 01:26 PM - view
Guess it's my bad then. They're not in other cities as far as I could find them where they use to be such as in Habere etc.

What server are you in?
Major Milestone is still in the game (I'm staring at her in Velika at the Plaza of Huntress), and you can still exchange your Challenge Receipt for fun items.
I see a Major Milestone in the Plaza of Huntress, right next to the statue.. (We haven't removed them.)
We don't know yet, but I'm sure we'll give more information as we have a better idea. :)
Battleground leaderboard seasons each last 56 days. The next season begins on August 20.


Happy killing :)

It’s time to show your school pride! New school uniforms and running togs are now available.
You can purchase running togs and school uniforms for Castanica Tech and Icaruna School for Girls from Valkyon Outfitters and Valkyon Outfitters Online, individually or in special bundles:

• Human female homeschool bundle
• High elf female private school bundle
• Castanic female reform school bundle
• Elin too-cool-for-school bundle

Each of these bundles contains all your back-to-school gear needs:

• Blue running togs
• Red running togs
• Castanica Tech uniform
• Icaruna School for Girls uniform
• Popo panda backpack (permanent)
• Special emote: peace (but only until September 5!)

Feeling lucky? Pick up and rummage through lost-and-found boxes for a chance to win:

• Random volleyball or team captain gym uniforms
• Random school uniforms from one of TERA’s seven schools of magic
• I can haz backpack back slot accessory
• Popo piper pack back slot accessory
• “Peace” emote
• “Settle” emote (exclusive to these loot boxes!)

School uniforms are only available for human females, high elf females, castanic females, and elin.
Running togs are only available for human females, high elf females, castanic females, amani females, and elin.
September 3rd, 5 a.m. Pacific.
Please don't create disruptive threads that state speculations as facts. Thanks.
jessetrev0r on 08/29/2013, 10:42 AM - view
okay! im awake and im here now, EME. u guys can release the school uniforms nao :)

About time :)...we'll get them up!
Today seems like a good day
Not yet, no one knows since we don't really know yet. :)
You are both too funny! xD

Emiya, I really like the ... scratchy-ness of your work, like how the lines you used to fill a color look. (Does that even make sense? I'm not really an art person, so forgive me! :) )
@xJerick, That is awesome!!! LOVE it!
Hello, Hydro, and welcome to TERA!

A good place to look at how often the updates were would be to look at our patch notes section, it details what changes were made to the game and when.

The latest battleground addition was Corsair's Stronghold in July with more instances are scheduled for sometime in September. :)
The concerns of putting something like Alliance on a PvE server was definitely brought up. Different methods of changing the Alliance system on a PvE server were discussed, but ultimately it would involve putting a version that is horribad on PvE servers, or just lessening the times on a PvE server while keeping most of the same mechanics. (Yes, I know about the tax issue on PvE servers and we have asked BHS to address this issue pronto).

This said, the Alliance content contains both PvE and PvP elements, which is why we felt it was safe going on both sets of server types. With the Alliance content in an instanced zone that is optional, we didn't feel it would "force" PvE'rs to PvP. We realize *why* people are on PvE servers, but we also realize there is significant demand by PvE'rs for organized PvP, which is reflected by their participation in the three battlegrounds we have. There are plenty of times to experience Alliance PvE content without having to PvP. Also, participation in the Vaults is PvE content, and it does not require participation in Executor Infiltration quests or any PvP.

Our designation of PvP and PvE servers is for players who don't wish to experience open world (leveling zone) PvP and those who do. All servers have access to all the PvE dungeons as well as all the PvP battlegrounds and will continue that way.
Edited by: Treeshark 4 minutes ago
Hi Zombie3000,

The Happy Cloud is the streaming downloader that you chose when selecting your TERA installation method. This is a safe program - it's not spyware or anything malicious. If you have not completed your download of TERA, it needs to keep running to finish the installation process. The Happy Cloud is what lets you play while installing. If you want to know more, we have an informational FAQ available: http://support.enmasse.com/tera/the-happy-cloud

If you *have* finished installing the game, then you can launch TERA without Happy Cloud and safely remove the program from your computer if you wish! The Happy Cloud default installation path is C:\ProgramData\HappyCloud. Make sure you move your TERA folder before you uninstall.

To remove all Happy Cloud software from your computer, you can uninstall Happy Cloud from the "Add/Remove Programs" or "Programs and Features" option in your Control Panel.
Edited by: Harmonia 26 days ago - Reason: updated default installation location
Hi Lovealot,

You might try a simple clean boot to see if that resolves the issue: http://support.microsoft.com/kb/331796, but I also suggest trying the steps that the GM sent you privately in your support ticket. They'll be able to best assist you after reviewing your EME Diagnostic file, so you should send that to them as well!
Hey folks,

I am moving this to Off-Topic as its focus isn't TERA. Also, a MMO launch is an extremely complicated process and as everyone in TERA community is a gamer (including us), we want the best for everyone.
I just checked logging in and was able to log into all servers.

Could you try the suggestions from our FAQ?
Welcome to TERA and the official forums. :)

If you want to check out the latest updates of TERA, a good place would be to our patch notes section along with the dates of the patch : http://tera.enmasse.com/news/patch-notes

For the active communities, I think the best way is to introduce yourself to the server forums and join a guild. We had a guild fair not too long ago, so it may also give you an indication of the guilds that are around (pinned thread of preregistered guilds for the fair's still there.

Lastly to everyone here, let's keep the forums free of personal attacks. Thanks.
Saio on 08/28/2013, 06:34 AM - view

Also I'm wondering. If an Exarch is selected and switches the alliance, is his prior alliance without Exarch for the time being? Same with Commanders etc.

When an exarch switches Alliance, the guild master of the guild with the second most contribution point will take over as the new exarch of the Alliance.
there was a bug with ses and ccb not dropping and we fixed it.
We just fixed a bug and it enabled the correct item drops. There won't be patch notes.
There will be amended support chat hours of operation on Wednesday, August 28th. Live support chat will be available from Noon to 2pm Pacific Time.

Standard chat hours will resume on Thursday the 29th.

I took a look and it seems like the item has arrived and claimed in game, so I will mark the issue resolved for you :*)


I see that your loot boxes have not arrived yet, but this may just be a delay. Let's give it a bit more time to resolve and go from there!

@anyone else with this issue, please give items a bit of extra time to deliver as there seems to be a short delay this afternoon
Hi xxjaxx,

For assistance with any billing issues, please contact our support team directly ( http://support.enmasse.com/tera ). They'll be able to assist you with deactivating the automatic renewal on your subscription. You can also review this FAQ to terminate the renewal yourself:

@Haussermonster and 2War

Can you close the TERA Launcher completely, and log back in? All game servers are currently up and accessible so you should be able to log in.
Edited by: Harmonia 27 days ago - Reason: added player :)
Hi Yzm,

If you are still experiencing this issue after today's server maintenance please contact our support team directly ( http://support.enmasse.com/tera ) for assistance. Be sure to provide the following information so they can assist you:

What character and server were you last able to play?
What character(s) and server(s) are you unable to access?

There may be some additional questions, but this will get everything started.
Hi Jswiss,

Thanks for letting us know this issue is resolved for you! The "Loading Login Screen" message in the TERA Launcher after server maintenance is usually nothing to worry about, just a stampede to get in-game! :)

And a bit off-topic, but with the Unknown File Error there is a quicker solution that may be helpful for you if that issue ever crops up again:

Hi ZumbuL,

There was a brief issue last night that prevented some players from logging in to Mount Tyrannas. This has been resolved and there should be no further issues! :)

If you do still have any trouble logging in, please let us know right away!
Hi Goris,

We have an FAQ for this issue that may be of assistance: http://support.enmasse.com/tera/unable-to-download-retrieve-manifest-or-metafile.

If these steps do not resolve the issue for you, please contact our support team and we can provide additional troubleshooting assistance!
Hi guys,

This is a known issue that's being looked into. I'm going to lock this thread as a duplicate, and direct you there for updates!

Ah, this sounds like more of a technical issue with your game installation, or perhaps a software conflict with the TERA Launcher.

Can you submit a support ticket along with a screenshot of the issue and your EME Diagnostic file? That way a GM can assist you with troubleshooting the problem:

Hi Reaperofsouls,

The issue that was causing the redirect has been resolved. Please let us know if you have any further trouble!
No problem!! Sorry about that delay and thanks for being patient with us while we sorted everything out :*)
@ShiroTenshi (and everyone else, too!) you should receive these items very shortly but it does take a bit of time. Please let me know if the items don't arrive within the next 15 minutes or so!
Hi guys, this delay is being investigated so please be patient. I will provide an update as soon as possible!

You might also follow this thread on the General Forums as well for updates:


@tinistah, thank you for clarifying. We'll reopen the issue for the second skin!
Edited by: Harmonia 27 days ago - Reason: added link to additional forum thread
This should be good now. Please check the Item Claim and let us know if you still don't see the item in the next 5-10 minutes. Thanks!
Support site connection issue has been fixed. Sorry for the inconvenience.
You will receive the item you purchased. We are investigating the issue right now.
The Support site is working correctly. Thank you!
We believe we've fixed the login issue some folks were experiencing. Thank you for your patience!
You should be able to log into the server now. Thank you for your patience.

We found the issue and took care of it, but please let us know if this problem persists. Log out completely of game and launcher first.
Edited by: Treeshark 2 minutes ago
We're looking into the entering the server/server list issue. Thank you for your patience.
pwnstars on 08/27/2013, 11:19 AM - view
You break the quests and we get dumped with the problems and you act like you don't really care. Great response.

We do care. A lot! My message was not meant that way and I'm sorry if it was taken that way.

Also, if anyone has screenshots of their wacky quest logs, please post them here. It will also help a lot if they line up with the character you are displaying on the forum so it's easier for us to compare.
@Alba, I'd let it be for a while, the screen will go black but several minutes later it will be refreshed. It happened to me too. :)
Our web and in-game stores are up as well.

We're looking into the alliance daily quest issues. Thank you.
Yeah this is the same issue. There were no changes to daily reset times and this is under investigation. In the meantime, expect dailies to reset after midnight tonight (PDT). Some players will have a chance to reset at 5am (PDT).

Edited by: Treeshark 2 minutes ago
Hey all,

The game servers are up. Thank you for your patience.

Please note that the in-game and web stores are still under maintenance.

(If you are still having issues logging in, please make sure to completely exit out of the launcher and restart.)
Edited by: Minea 4 minutes ago - Reason: added last line
MT is back up now (I just logged in), so you are good to go!

(If you are having an issue please make sure to refresh the server list, and also try completely exiting the launcher.)
Confirming that MT is up and back in action! Thank you again for your patience and sorry about the inconvenience! <3
We'll bring it up as soon as we can after the restart. Thank you for your patience and also for letting us know.
We are restarting MT right now to address the 'cannot login right now' issue some of our players are experiencing. We'll bring it back up soon. Thank you!
Minea on 08/26/2013, 05:41 PM - view
Hello folks,

Will Tonka troll us again with the chicken boss?

Hello folks,

For this week's stream, we will have a 3-healer team run through Argon Corpus (normal mode)! No damage dealers allowed!

Will Tonka troll us again with the chicken boss? Will we able to get the snakes in time before they multiply?

Join us: http://www.twitch.tv/enmasseentertainment
Hi guys,

This issue has been sent to the game developer for review and needs to be addressed by them. My best recommendation is to follow the patch notes for any announced changes to the guild quest functionality. I know that's not an answer, but I wanted you to know that these posts do get read and that this issue is being looked into.
It was said in TwitchTV chat, so I don't think you'd be able to see it from the recording.

But it's this week. :)
Hello folks,

Our game servers, login system and web store will be under maintenance from 7 a.m. Pacific Time tomorrow morning (Tuesday, 8/27). The approximate duration of the maintenance is 3 hours. As with last week, we will be working on our platform system.

Game/Login/Web Maintenance 7 a.m. - 10 a.m. PDT on August 27

- The game servers will be under maintenance - this starts at our weekly Tuesday server maintenance time but will last longer than usual.

- The login system will be under maintenance - you will not be able to log into the TERA website to use the forums or make purchases.

- The web store will be under maintenance - you will not be able to purchase any item until the maintenance is over.

Thank you for your patience.
(Moving this to Off-Topic)
My favorite names to type are the ones that's spelled as something like "Iiiiiiiiiiiiiis". How many "i" did I type? how many are there? I can't even count it correctly.

If you see them in chat, you can also click on their name and use the "whisper" option that's listed in the pop up menu.
In cases like this, the best way to let us know is to contact our Support Team through a ticket. The forum staff may not be suited to investigate the issue.

We'll take it from here for this. Thanks for letting us know!
PVE servers' Exarchs cannot collect tax like the PVP servers. The tax money is mailed to the Exarch at the end of his/her term. It was designed that way because the original idea was that PVE servers would only have 2 hours of total PVP time per week. If the exarch collected the tax an hour before the PVP time, the infiltration alliance would only steal 40% of what little tax is accumulated that hour before the PVP time.

We'll update that part of the game guide shortly. Sorry for the confusion.
Once they reply though, you can type "r" to reply back to the last person who whispered and press the down arrow key to cycle through the latest names. :)
This is the current calendar (http://tera.enmasse.com/news/tera-calendar), and the end time for PVE server is set incorrectly to end at 11pm instead of 10pm, this will be fixed after Tuesday's maintenance.
Hi Atdn,

The FFFF:FFFF error is a complicated one and can be caused by many things, which is why it's best to contact our support team directly for assistance on the matter. If your current troubleshooting step does not work and you have exhausted the steps in the FAQ, please contact us with your EME Diagnostic results and a summary of the steps you've already tried!

Hi Uniqe15,

GenericTsundere is correct - for any problems with the EU client you need to work with the European TERA support team from Gameforge. You can access their support portal here:


Best of luck!
Hi DeathByJerm,

The error message "Certificate Authentication Failed" generally doesn't refer to an issue with TERA itself, but the root certificates on your computer. My very first recommendation is to make sure your Windows Updates are up-to-date. You mentioned doing this already, but can you double check to ensure no critical updates were missed?

If this doesn't work, and since you've already tried the updated files we recommend, your best bet is going to be working directly with our support team. If you can send your EME Diagnostic results as a text file, and also link to this post or copy it into your ticket we'll be able to proceed.

Hi Zalm,

What Dispara said is accurate - if you are too quick to slay Kelsaik in this encounter it does not allow all the necessary events to unfold. Exiting the instance and allow it to reset and then progressing more slowly is the best way to complete the quest.

I see you've been able to complete the quest (woot!!), but I just wanted to verify these steps for any future players who encounter the same issue.

The TL:DR here is that the quest is not bugged, but can be tricky to advance. If anyone else has any other tips, please feel free to share them!
This is pretty exciting! I remember going to the very first PAX held in Bellevue... Early welcome to Seattle! <3<3<3
I believe it's 6 hours. Good luck finding your new home! :)
rarexkandy on 08/23/2013, 02:31 PM - view
This contest has everything I want to win, except I'm far from finishing my castanic coslay and I live in Quebec :

Quebec's fine. O_O
The double droprate weekend for Vaults is on and working. Good luck! (I need healing stat accessories... ;_;)
Edited by: Minea 4 minutes ago - Reason: added "vaults" to avoid confusion
Let's direct the feedback to the contest thread. Thanks!

TERA Cosplay Contest

Do you have an amazing castanic outfit that you showed off at San Diego Comic-Con? Maybe you’ve been working for months on your kumas outfit so you could debut it at PAX Prime!

Well then, this is the contest for you! Create or re-use your TERA cosplay, and send us a picture for your chance to win an Arcadia elin figurine! Make sure to submit your pictures by 11:59 p.m. PDT on October 27, 2013 for your chance to win!


The top three submissions will receive one elin figurine (pictured above) and one Halloween accessory bundle. The Halloween accessory bundle contains one of each of the following:

• Sunbright Mask
• Nightsky Mask
• Sunbright Domino Mask
• Nightsky Domino Mask
• Frankenhat
• Ailuri Giantkiller Mask
• Red Bat Hairband
• Black Bat Hairband


1. Create or re-use a previously created TERA cosplay.

2. Take a minimum of two (2) pictures.

a. At least one picture should be of you holding a sign or piece of paper that says “TERA Rocks 2013” on it. This picture will not be posted to our website, even if you win. You do not have to be wearing your outfit in this picture—but the photo needs to provide reasonable verification (as determined by our judges) that you are responsible for the cosplay in the other photo(s).
b. At least one picture should be of you in your cosplay outfit. More pictures are always good as it allows us to see the detail! These pictures can be from a previous event or taken at different times.

3. Do not modify your pictures with any image-enhancing programs (such as Adobe Photoshop) except to resize.

4. Submit a .JPG version of the photos to community@enmasse.com by 11:59 p.m. PDT on Sunday, October 27, 2013.

a. In your email, please include your main character and server name.
b. Each photo should be no larger than 2MB in size.
c. Limit of one entry per person.

5. This contest is for participants in North America only.

6. All standard En Masse Entertainment contest rules apply.

7. The winners will be announced on October 31, 2013.

En Masse staff will judge each submission on the creativity, technique, and overall look of your outfit. Extra points will be awarded to anyone who cosplays a BAM!

Happy crafting!
Edited by: Minea 1 minute ago
I am prepped and ready to fight:

It’s the height of summer, and the perfect time to reflect—with shimmering armor templates! From 11 a.m. PDT on Friday, August 23, to 11 a.m. PDT Monday, August 26, you can buy shimmering loot boxes and loot box bundles (containing 3 shimmering loot boxes) for 50 percent off the usual price.

The sale includes six different items, each of which has a chance of yielding one of three 24-Karat or Sterling armor templates:

• Shimmering Metal Loot Box
• Shimmering Metal Loot Box Bundle (stack of 3 boxes)
• Shimmering Leather Loot Box
• Shimmering Leather Loot Box Bundle (stack of 3 boxes)
• Shimmering Cloth Loot Box
• Shimmering Cloth Loot Box Bundle (stack of 3 boxes)

Shimmering loot boxes are available from both Valkyon Outfitters and Valkyon Outfitters Online. Buy yours today!

Hello Winters1,

I'm afraid we are unable to help with EU server issues as En Masse is the NA publisher of TERA. We have separate accounts, servers, websites, etc. :(
We'll investigate this. In the meantime, please check your forum inbox. :)
Thanks for being helpful, iTim, and welcome back, Malito. :)
Hi guys,

Thanks for bringing this issue up - we're aware that players are doing this and know how frustrating it can be to your BG matches! The issue has been passed along to the developers so that they know what's going on and it's in their hands.

If players are caught doing this, they'll be asked to stop as it's highly disruptive. If they do not, then further action will be taken.

And as Carloss mentions below, keeping the mini map turned on helps (unless the map being pinged is from outside the battleground).
Hi guys,

Thanks for bringing this issue up - we're aware that players are doing this and know how frustrating it can be to your BG matches! The issue has been passed along to the developers so that they know what's going on and it's in their hands.

If players are caught doing this, they'll be asked to stop as it's highly disruptive. If they do not, then further action will be taken.
This is actually something we try not to do, although I can imagine that some will inevitably sound scripted as certain problems have specific solutions, or if more information is needed to answer your question. If you have examples where someone did not read your question or completely missed it feel free to PM the incident numbers and we can follow up internally.

I truly hope your experiences with support are better in the future.
Believe EME.
After wearing it,
You will see.

I like green gear made with Noctenium
I do! I like it, Solomon
And I will wear it in the Nexus
And I will wear it in the Plexus
And when I'm in Allemantheia,
And in Kaiator, and Velika
And as an Aman, or a Human.
The gear is so good, so good for Elin!

So I will wear it on a quest.
And while riding a Pegasus.
And I will wear it in BGs.
And while dropping from Skyring
And when the Alliance invasion comes
I will wear it with EVERYONE!

I do so like
Thank you!
Thank you!
Hey guys,

This week, join Minea and I as we adventure into the scary and exciting world of Alliance PvP. We will align with the Free Traders and declare war on the Iron Order and Enlightened Union!

For those of you in the Free Traders on Lake of Tears, we welcome you to join us on our conquests.

The stream will be live at 3p.m Pacific on Friday 8/23 on our official Twitch.tv channel: http://www.twitch.tv/enmasseentertainment

See you then!
Edited by: Tonka 1 minute ago
Hi Okono,

I just wanted to let you know that we're aware of the issue you described with the Amazon EMP purchase and believe it's been resolved! That being said, if anyone else has this problem please let us know immediately ( http://support.enmasse.com/tera ) so we can take care of it :)
Edited by: Harmonia about 1 month ago - Reason: added support link!
For anyone who is experiencing either of the following error messages when making purchases through the En Masse Store:
"Failed" or
"We are sorry. We are currently encountering a problem with our payment partner. Please try again later. Thank you."

These errors typically mean that your payment method can't be authorized, or that there is something preventing the purchase from completing in our system. Unfortunately, there are a lot of possible root causes, so we need to take a look at your account and billing information and this must be done privately through our support system ( http://support.enmasse.com/tera ) to protect the confidentiality of your information.

I know most of you in the thread have had this issue resolved by a GM already or found an alternative solution, but I want to make sure anyone else with the same issue knows what to do:

First, you can try another payment method to see if that works. If it does not, please submit a support ticket ( http://support.enmasse.com/tera ) or contact us via live chat. A GM will assist you! :)
Hi FlippleDorp,

Thank you for reporting this issue - other players have as well, and we have passed the information along to the game developer. If possible, can you include a screenshot of the the invisible BAM location (with the overlay map open so we can get a precise location!) just so we can verify that the developers have as much information as possible about the problem?

If anyone else observes this same phenomenon please feel free to also include a screenshot as well!
Hi guys,

This error is networking related. It's not a game bug or game issue, but one that involves the communication between your computer and our game servers. So this is a case where you need to contact our support team directly for technical assistance.

This type of error *can* occur due to server issues, but when it's plaguing individual players rather than groups or an entire server, it's most often an issue with your ISP or networking configuration. However, there are many moving parts when it comes to this type of error, so I truly recommend opening a support ticket for assistance so we can work on improving the connection to our servers!

I recommend first reviewing the FAQ on this specific issue, and then also running our EME Diagnostic report, saving the full results to a text file, and including this with your support ticket.


If possible, run the Diagnostic program immediately following a disconnection from the service to capture the best data!

@PrvtTweeks, thank you for the description of what type of behavior tends to trigger the error - if you idle for a similar amount of time in a major city or are out in the open world, you can play without any issue?

@Everyone else - can you include a short summary about the type of activity that tends to trigger the error? Is it during certain in-game activities, or during certain times of the day?
Hi guys -

There is another thread going on this issue, so I am going to lock this one and direct you there, though ultimately my suggestion is to contact our support team and work through this technical issue directly ( http://support.enmasse.com/tera ).

Please visit this thread:
This is a bug that has impacted a small number of people. The good news is there is a fix. The best option for your account is to do chat support because we need you to be on your character select screen which will expedite the fix. If you can't do chat during our chat hours of operation Noon - 8pm pacific, then we will of course handle the issue through the ticket you submitted. You should have a response very shortly letting you know what needs to be done from our end, and what you will need to do in response.

As for the delay in the response time -- there were roughly 370 tickets waiting to be answered when you submitted your ticket last night. This roughly equates to 12-24 hours for a response (depending on the nature of the tickets we have). So, apologies for the delay there.
Edited by: Solomon 1 minute ago
Please contact our Support Team for any questions. Discussion on moderation action is against the forum rules. Thanks.
We have pretty good resources to see if someone is telling the truth on these matters or not. That doesn't excuse the snarky response you may have received though and I apologize on that. However, as this is a personal issue about your account, it has no place here on the forums. Me, Minea, Solomon, and other GMs all peruse the forums quite regularly and you are welcome to PM us about any disgruntleness you may have. We'll take a further look into your ticket, but I am locking this thread.

Hello Ninoo,

Firstly, sorry to hear about our mistake and it got fixed.

I think you're fine to gather, but as I don't know why exactly the misunderstanding occurred, your best bet is to confirm with the Support Team as we don't discuss moderation on the forums. Thanks!
Hello everyone,

We understand that this morning's alliance contribution points distribution has not been as smooth as we'd like and some players weren't able to participate in the 1 and 5-man alliance Vaults. We're sorry for the inconvenience and we will host a Vault double droprate weekend from Friday to Monday.

Vault Double Drop Weekend

Start: Noon Pacific Time on Friday, August 23
End: Noon Pacific Time on Monday, August 26

The double droprate will be effective in both 1 and 5-man Vaults.
Edited by: Minea 8 minutes ago
Hi guys,

When it comes to any errors with purchases through our shop, you must contact the support team directly. There is simply too much sensitive information to assist you with this type of problem on the forums, so please send a ticket to our support team and we'll gladly assist you: http://support.enmasse.com/tera !

If you can provide the exact message you see when your purchase fails it will help us to assist you as quickly as possible.
Hi Wrymn,

I see you've submitted a support ticket regarding your installation issues - if you are still having any technical difficulties please update that thread and I will gladly assist you!
(Knock it off and chill. Take it to the PM's if you have issues with a specific person and even then please remember to remain civil. Take this as a warning please.)
Added this clarification on the dailies:

As for the daily quests, they are scheduled to reset at midnight tonight. You will be able to receive or return the quests then. When we made the change to reset the dailies at midnight, the day is extended until the next reset time (midnight), so technically we are still on yesterday's day for dailies.
We're still looking into the daily quest.
The contribution points are added back (not rolled back): http://tera-forums.enmasse.com/forums/general-discussion/topics/Contribution-Points-After-820-Maintenance
Hello folks,

All servers are up and accessible. With the last server maintenance, we've added back the contribution points you had before the 7 a.m. maintenance today. Please note that this was not a rollback.

Thank you for your patience.
Edited by: Minea 5 minutes ago
No, it's not up yet and creating threads like this will take my time away from actually tracking down our progress. :(

We are still working to on the issue and the maintenance will be extended. I don't have the ETA yet, but will let you know as soon as we have one. Otherwise, I will give the next update at 11:30 a.m. PDT.
Currently we are working on the servers to address some issues we ran into after this morning's update.

For server-related information, the best place to check is Server Status. :)
We'll be restarting all servers in 10 minutes. Thanks!
Hello everyone,

We have an all-server restart in 15 minutes, at 10:10 a.m. PDT address the alliance system-related issues. The expected downtime is approximately 15 - 30 minutes.

All servers will be under maintenance at 10:10 a.m. Pacific Time:

  • Mount Tyrannas - PvP
  • Lake of Tears - PvP
  • Valley of Titans - PvP
  • Tempest Reach - PvE
  • Ascension Valley - PvE
  • Celestial Hills - RP PvE

For real-time server status, please refer to the Server Status page. Thank you.
Looking into this as we speak. Will provide more updates in http://tera-forums.enmasse.com/forums/general-discussion/topics/Hope-this-is-a-bug as they become available. Thanks.
We're currently looking into this. Thanks.

Redirecting to: http://tera-forums.enmasse.com/forums/general-discussion/topics/Hope-this-is-a-bug
We are currently investigating the issue, will update you with more information as they become available. Thanks.
If you think they are not respecting your privacy and are harassing you, please report it to our Support Team. We do our best to make our players feel safe. Thanks.
Hello everyone,

On August 20, our game servers, web store and login system will be under maintenance from 7 a.m. to 10 a.m. Pacific Time. We will be working on our platform system.

Game/Web Maintenance 7 a.m. - 10 a.m. PDT on August 20

- The game servers will be under maintenance - this starts at our weekly Tuesday server maintenance time but will last longer than usual.

- The login system will be under maintenance - you will not be able to log into the TERA website to use the forums or make purchases.

- The web store will be under maintenance - you will not be able to purchase any item until the maintenance is over.

Thank you for your patience!
Tomorrow's is not a new build but we are making improvements to address some of our community issues. Our current build doesn't work with the sliders. The current plan is to have the sliders available in the future but not through monetary means.

We adjusted some text for clarification and temporarily changed access to the Vault of Allies. To see everything we've done, check out the latest patch notes.
Edited by: Minea 2 minutes ago
Hey All,

We will be lowering the requirement to enter the Vault of Allies (5-man) to Cadets this coming Tuesday. This is only a temporary change for this current term of Exarch and will end on August 29th when the next Exarch is appointed.

For more permanent changes, we will change dailies and dungeon reset times to coincide with the points reset for Exarch (midnight pacific). Also be on the lookout for a revised PVP schedule.

As for Exarch Election schedules, please refer to the one in the game, as it is correct.
Gorran on 08/18/2013, 05:39 PM - view
It's been said during last eme stream so yes, it's official

September :) It has a good amount of content, and requires a lot of localization work just like the Alliance patch did.

And... Hopefully we can do more informative streams in the future too :)
Edited by: Aliila 7 days ago - Reason: added more stuff
(Moving this to MT server section as you'll probably get more focused help here.)
Great job today! Thank you for showing us what a speedrun is, TR! :)

The team cleared Crucible of Flame (3333) in about 10 minutes and the MCHM lasted just over 20 minutes even with a DC!

As always, you can watch the recorded stream in our channel. Even Treeshark stopped by to say hi and answer a few questions! (Here is today's video.)
(No more derails, folks. Thanks.)
Added a known issue for the 5-person Vault:

*After you complete the 5-person Vault with your team, the instance will remain completed (aka no monsters) until you disband your team.

If you want to run the instance again with the same group, please make sure to DISBAND and reform the group BEFORE you enter the Vault again. Entering the Vault without disbanding the group will cost a Vault ticket without resetting the instance.
Like mentioned in this thread, they don't work in our build right now so we don't have them yet. Currently our plan is to have them available through non-monetary means although the exact way hasn't been decided yet.

You want to buy some of those sweet new 2013 swimsuits—but realized you’re running out of space in your bank vault. With bank expansions and bank expansion bundles on sale at 33 percent off, there’s no better time to make more room!

From 11 a.m. PDT on Friday, August 16, to 11 a.m. Monday, August 19, you can buy bank expansions and bank expansion bundles (containing 3 bank expansions) for 33 percent off the usual price, from both Valkyon Outfitters and Valkyon Outfitters Online.

“That’s great for the bank,” you say, “but what about my inventory?” We’ve got you covered: While you’re shopping at Valkyon Outfitters, be sure to pick up Totes, the Pocket Popo, for an additional 72 pockets worth of inventory space!
I recommend sending in a help ticket to our CS department. They will be able to look up your transactions and help you figure out the problem. There are a lot of variables for why the EMP transaction wasn't able to go through.
Hi. I think it's best if EME stays out of how the players organize sides :). The best we can do is pin this thread, which I have done.

good luck and good fight.
We are looking for a solution for this Exarch season for the member/cadet issue, but nothing is for certain yet.

Current background at work
Hey Ryond,
Please submit a ticket to support and they will help you out as much as possible. There is not much we can do from here on the forums as we don't discuss personal account matters :).
While we understand your frustration, I'm redirecting this thread to the relevant topic that's pinned by Treeshark: http://tera-forums.enmasse.com/forums/general-discussion/topics/About-the-early-Exarch-reset
Hello Fox,

I understand that you're upset, but please follow the forum rules on callouts and let's keep the discussion in existing pinned thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/About-the-early-Exarch-reset


The long wait is over! You can now find 2013 summer beachwear in both Valkyon Outfitters and Valkyon Outfitters Online!

This year’s collection includes:

• Multiple swimsuit styles per race: Find the suit that’s right for you. All swimsuits are sold individually.

• Swimsuit bundles: Get all of the styles for your race at a reduced bundle price. And, for a limited time, you also get a free fun in the sun beach box guaranteed to contain one of nine new summer accessories: hats, designer sunglasses, diving helmets, oxygen tanks, or even a surfboard.

• Fun in the sun beach boxes: Want all the accessories without the closet full of swimsuits? Fun in the sun beach boxes are also sold separately. Pick up as many as you like!

• Summer cooler loot boxes and beach bag loot boxes: Random summer cooler loot boxes (for the gents) and beach bag loot boxes (for the ladies) may contain a dyeable version of 2013 swimsuit items.

• Elin beach bags: Is dyeing your swimsuit not quite enough? How about adding a custom label? Random elin beach bags may contain dyeable versions of the 2013 elin maillot, with a label that’s customizable upon binding.

These suits are only available until September 15. Don’t delay—get yours today!
Edited by: Minea 5 minutes ago
This is complete, thank you.

Along with the swimsuits, we've lowered the apothecary dye prices as well. (Treeshark's post)
As we mentioned in a previous post, we understand that this was a sudden change for all (including us) and we're sorry. Unfortunately this isn't something we can change back, but we hope to make it a bit easier by making the apothecary dyes more affordable. The apothecary dyes are now 165 EMP for 1 and 440 EMP for a pack of 3.
We are not rolling back.
Hello everyone,

Thank you for being patient with us while we look into this issue.

The good news is that we've found a way to resolve this issue.

If you haven't yet, please submit a Support ticket with the last character name you were on and your server name.

(I'll update the 2nd post as well.)
Edited by: Minea 3 minutes ago
[quote name='solokeldon' at='08/15/2013, 09:29 AM']Their is a Sticky in this section at the top of the general discussion page ....

They will be here in a little while after the update (unless something unexpected comes up). Thank you. :)
Redirecting to Treeshark's post on this
Hey Everyone,

As you have noticed, the Alliance race to Exarch was decided yesterday around midnight pacific time. This was not intended and we are looking into why this happened. Right now we either have a choice of rolling back or continuing on as is. While rolling back may seem nice, it also resets the progress everyone has made in all other aspects of Tera which rules this out as an option. It is also extremely messy. Going forward with how things currently are offers the best outcome for all even though it does interrupt the plans made by some. We will also investigate what the current state of Exarch rule is, when the next reset actually will be, and communicate that back to you.

Thanks for your understanding,
Hello all, we're aware of the alliance's exarch terms starting and are looking into this. I'll have more information in the morning and give an update.
Hello everyone,

At 3 p.m. Pacific Time on Friday (8/16), we are inviting a Tempest Reach community group to do a speedrun of Manaya's Core Hard Mode!

Join us on TwitchTV and let the timer begin!
The dye changes caught us by surprise too, sorry about that. :( We've updated the patch notes to reflect the update.
Hello folks,

There will be an in-game store maintenance at 10:30 a.m. Pacific Time tomorrow, August 15. The expected downtime of the in-game store is approximately 30 minutes.

The web store will remain available and will function normally through the in-game store maintenance. Thank you for your patience.
There is only one area in the US that does not deal with daylight savings and I believe it is in the arizona strip of time.

That said, I know this is many kind of confusing and we are working on a hotfix on this right now. The easiest way is just to google "time in utc" and google will tell you.
Thank you for the PM's, everyone. I'm forwarding the information to our team!
Reading is your friend :D

We've been investigating this and communicating internally about this, and would like to request your help.

Please let us know:

Your server name
Your character name you're having this issue with (all of the character names if they are all having the issue)

You can either reply to this thread or PM me (if you want to keep them private). Thank you.

(This is a reminder for everyone to be civil and respectful to each other. You are welcome to express your views but please remember the rules. Thanks.)
Please keep this feedback to the appropriate thread!

Yeah we goofed on this one. The Nexus schedule will align after today.

Sorry for the inconveniences!
Sliph, how long have you let it sit on the black screen? the first time for me i had to let it sit for quite a while.
Okay... well we definitely don't need TWO threads on this. Closing this one down. If the other one keeps getting worse, it will follow suit.

This is the moment you’ve been waiting for: The alliance content is now live. The battle for noctenium has begun!

Players can now seek their fortune with the Free Traders Collective, boost their reputation in the Enlightened Union, or stand strong alongside the Iron Order.

Check out the alliance game guide for all the details.
We've noted the change in patch notes, thank you for letting us know.
Heya Ice,

Hoping this FAQ on Error 7 will be of help. I did see that you have the elite status but the new elite status not displaying for all users is one of our known issues.
We are looking into what's causing this, folks!
Noctenium Tissue is not from BAMs, that's an error in the patch notes, it'll be fixed shortly. Thanks for noticing!
If you see them stealing your Noctenium extractors, feel free to throw a drop bomb at them, and that'll stun them and they'll drop the key. It works during non-PvP times :)
TwilightAngel09 on 08/13/2013, 10:39 AM - view

Also might be a bug that only effects a small amount that don't get anything new. Idk if the repair will change anything but can try that

Negative on this, don't repair if you're already in the game.
This is fine, unless they can actually PVP you.
msoltyspl on 08/13/2013, 09:33 AM - view
Any interface changes (chats, colors, placement) are still not remembered (possibly only for founders). It's been few months already, since previous update. It's beyond irritating, particularly on fresh characters.

It's an ongoing investigation and we are working with BHS to see why, as it does not happen to all players.
I'm just going to put this here. :)

Please enter any issues you find here. Consult the patch notes first! http://tera.enmasse.com/news/patch-notes/patch-211701
go go go
* Elite Bar additions not showing up. We believe this is just a temporary issue for current players. Unsubbing and then resubbing will NOT help. The additions are there (if you create a new character, you will see them), it will just take a bit. This last happened when we changed the mount, and we ask for your patience on this.

*Raid Flash Grenades currently prevent server transfers.
Edited by: Treeshark 1 day ago
Tharian had it right, but I'll say it again.

Solo instances are available to all (Vault of Fire, winter, etc..). The 5-man Vault of Allies (see the pluralism? you need more than one) is only available to Alliance members. You will still need a ticket to get in.

And yes, ranks get calculated at the same time exarchs do, so even if you have 1000 pts you won't be a member for the first 2 weeks.
Ginjitsu on 08/12/2013, 04:03 PM - view
Copying and Pasting shouldn't take that long.

Actually, we go through a lot more steps than that. It's a multi-team effort involving production, QA, writing team, and web team after we get the notes and build.
(This topic belongs in the Off-Topic section of the forum as its focus isn't TERA. Thanks!)
This schedule is not final, it's just the one that will be active the first week. While we all have seen countless videos, streams, and read guides and translations on how this stuff works, actually living it can always produce interesting results. It's not going to fit every single players schedules and desires, but after we see it in action we'll be able to refine it a lot better.
Hi NastyNate,

I just sent you an email with some steps. Could you give those a try and reply back to my email?
NastyNate813 on 08/12/2013, 11:57 AM - view
Thanks for the reply Minea, I tried deleting file, but I have the same results. The launcher did replace the file with a new version having today's date, but it is still stuck at the same place when all is said and done.

Heya Nate, for the error you've linked the image to ("One or more files are in use by another process"), the suggestion I've received is to restart the computer.
We're working on it! I'm afraid our Monday morning isn't as slow. ;)
All of the winners and honorable mentions should have received the prizes, please check your in-game parcel! Congratulations! :)
The Alliance patch is about 90mb.


Edited by: Aliila 14 days ago - Reason: lol all the instant posts are pretty awesome.
(I'm going to move this thread to Introductions subforum so latecomers can still say hi and find out more about Aliila. :) )
Fr0sk on 08/12/2013, 10:31 AM - view
I approve these changes. Thanks for the update Treeshark...

One question though: Is it the final sched? I assume it is, since it's based on survey?

It's the one we'll start with tomorrow.
(Keep up the good work! :) )
I made more ascii art and i put it in my first post of this thread.
We are not pre-loading the Alliance patch.
We will organize a list of guilds and members to contact on monday so that players who did not participate for whatever reason can look up any guild they want to contact.

but chaos can be fun, no?
Thank you for joining us today, all! :)
It was all of the backslot items and foodie weapon skins. All permanent items.

I also hope us previewing the alliance patch and interacting with you more were the draw for joining us today.
As an update, there will probably be a hybrid of Options 1 and 5. Nexus times will probably remain the same, and schedules will be the same on both server types.
We will put the changers out eventually. Unfortunately they are not functioning at all at this time.

Love last summer’s swimsuits? Or maybe you just can’t wait for the new ones to come out. If you act fast, you can pick up a pack of three swimsuits for 75 percent off before we take them out of Valkyon Outfitters and Valkyon Outfitters Online!

You can pick any or all of the following:

• Bandeau Swimsuit 3-Pack (Amani Female) (Permanent)
• Trunks 3-Pack (Amani Male) (Permanent)
• Lifeguard Swimsuit 3-Pack (Baraka) (Permanent)
• Torpedo Swimsuit 3-Pack (Castanic Female) (Permanent)
• Board Shorts 3-Pack (Castanic Male) (Permanent)
• Bikini 3-Pack (High Elf Female) (Permanent)
• Boxers 3-Pack (High Elf Male) (Permanent)
• Halter Bandeau Swimsuit 3-Pack (Human Female) (Permanent)
• Tropics Trunks 3-Pack (Human Male) (Permanent)
• Ruffled Swimsuit 3-Pack (Permanent)
• Dippers 3-Pack (Popori) (Permanent)
• Midnight Maillot Swimsuit (Elin) (Permanent)
• Beach Party Bundle

This clearance sale starts at 11 a.m. PDT on August 9 and ends at 11 a.m. PDT on August 12. After this sale, the 2012 swimsuits will be removed from Valkyon Outfitters—and the new 2013 swimsuits will arrive next week! So take the plunge and get yours today!
Yes, I believe it may be in our next build. The current workaround for this bug is to use our web store.
rarexkandy on 08/09/2013, 12:03 PM - view
"After this sale, the 2012 swimsuits will be gone forever—and the new 2013 swimsuits will arrive next week! "

Thanks for the headsup though, I guess.

We will be removing the 2012 swimsuits from the store for now. We'll correct the post soon. Thanks.
Thanks for the feedback :)
The chat was going by really fast, it was hard to catch the questions. Also we did have a lot content to run through within the one hour stream time. We've learned from this stream and will try to do it better in the future!
Call outs are against the rules! But my lock button is malfunctioning right now.
There will always be a new game with new features and redesigned aspects or similar features. That's how all products work and that's what makes everyone (all gamers in this case) excited.

Instead of asking a question like "XYZ is happening, what is TERA bringing to the table?" or focusing on other games as a subject, I believe it's more constructive to ask or discuss "What improvements can we make to TERA to make it the best it can be?" or "I'd like these improved because of xyz reasons and I'd like to hear other people's thoughts and why.", etc. After all, this is the official TERA forums. Thanks.
Wait... This is not the kind of "race for a mystic" I thought it was. I was thinking this was a rescue mission, a race to save a mystic surrounded by argons or something. An adventure, a test to overcome the greatest odds.

(I'll show myself out. ;) )

(Other than the racial skills, it may be a good idea to see which max level armor looks you like better for cloth. My mystic is a high elf or a female aman for this reason. ^_^)
MikaRen on 08/08/2013, 07:34 PM - view
Gratz! but did anyone else notice it was all TR &gt;.

Actually the very first winner we featured (the person who created the image we used for our post) is from Lake of Tears.


Slayer OP Chopped Salad by Pish on Lake of Tears


Swordfish (Or substitute any fish and make it look like a swordfish), bananas, Angus steak, portobello mushrooms, assortment of bell peppers, strawberries, corndogs, kimchi, sushi rice, seaweed, pocky sticks, Hello Panda, garlic salt, grounded pepper, rice seasoning, rice vinegar, lemons


1. Lightly salt and pepper your choice or cleaned fish and slice horizontally to allow better cooking on the bbq grill.

2. Chop angus beef into cubes then, salt and pepper the beef. Allow it to sit in lemon juice for at least an hour before putting on skewers.

3. Add portobello mushrooms, juicy bell peppers, and strawberries to the skewers and then throw them on the grill!

4. Cook sushi rice and and a bit of rice vinegar to the mix! After it is done cooking, lay some rice on plastic wrap and add kimchi in the middle before shaping onigiri! After shaped, add seaweed.

5. Microwave corndogs for a bit xD! And then throw them on the grill for a few seconds to get them nice and crispy! Chop the corndogs! Add ketchup if you want!

6. Chop bananas and watermelon anyway you like!

7. Use the Pocky and Hello Panda to the dish for some sweets!

8. Romaine Lettuce is just something to add to make the dish more vibrant in color! And more salad like.....

9. Enjoy !


Shish Kabobs by Ubat on Tempest Reach


Green bell pepper, green onion, red pearl onions, mushrooms, carrot, (substitute any of the above ingredients for whatever you prefer), 1/2 lb. thinly sliced chicken, 1/2 lb. thinly sliced beef


1/2 c. apple, 1/4 c. onion, 4 cloves garlic, 1 green onion, 2 tbsp. soy sauce, 2 tbsp brown sugar, pinch of pepper, 1 tbsp sesame oil


1. Combine marinade ingredients in a blender and blend until smooth.

2. Add beef and chicken, toss to coat then wrap it up and leave it in the fridge overnight.

3. Cut veggies into bite sized pieces and start stabbing!

4. Fold slices of meat two or three times, depending on size, before placing it on the skewer.

5. Grill until meat is cooked (since the meat is thin this shouldn't take long).

6. Enjoy!


Zeqhanis's Big A** Pocky by Zeqhanis on Tempest Reach

Ingredients for Breadsticks

2.5 tsp of active dry yeast, 3.5 cups of bread flour, 2.5 cups of all purpose flour, 0.5 cup of water, 1 cup of fat-free milk, 1 tsp salt, 2 oz confectioner's sugar, 1 stick of butter, 2 oz tahini, 3.5 oz honey

Recipe for Breadsticks

1. Microwave milk and butter in a mixing bowl until warm; stir in yeast, and allow this mixture to sit while you thoroughly mix your dry ingredients.

2. Combine all breadstick ingredients in your large mixing bowl, and stir, while slowly adding water. Continue stirring until you obtain a dough which is well mixed, with a firm, yet malleable texture.

3. Cover the mixture, and refrigerate for two hours. During this time, evenly sprinkle all purpose flour on a rolling surface, and preheat your oven to 325F.

4. Evenly divide your dough into 3 sections, rolling them into well-floured sticks; do not worry if their shape begins to spread.

5. Place your dough evenly spaced on a pre-greased cookie tray, and allow to cook for 6 minutes.

6. Carefully remove the tray from heat, and divide each loaf along it's length.

7. Carefully reshape them into sticks, while you pre-heat your oven to 350F.

8. At this point you will want to bake your giant B.A.P.sticks for 20 minutes, turning the cookie sheet, and continuing for 15 to 20 minutes, based upon desired darkness.

9. At this point, drop your oven's temperature to 180F, and cook for an hour (skip this step if you want soft breadsticks).

Ingredients for Coating

0.75 of a cup broken almonds, 0.75 of a cup broken pistachios, 2 cups of milk chocolate chips, 2 cups of white chocolate chips, 3 TS of Fat-Free Milk, 1 tbs Hershey's strawberry flavored syrup.

Recipe for Coating

1. During the breadsticks' low-temperature "drying phase," combine 1.5 Tablespoons of milk with 2 cups of chocolate chips in a microwavable container, or a double boiler.

2. Once your breadsticks have finished cooking, begin melting your chocolate on low-medium heat/power.

3. Once molten, carefully ladle the chocolate onto your breadsticks, and either set them on wax paper, or, preferably, tie them with string to a cabinet handle, with a drip cup beneath their free-hanging ends.

4. Once the chocolate has solidified, add an additional layer, and carefully roll the sticks over a tray of broken almonds.

5. Set them aside, and prepare the white chips for the strawberry B.A.P.s in the same fashion.

6. Place half a cup of white chips in a separate container (this will be used to create white stripes).

7. Stir 1 tablespoon strawberry syrup into the remainder, repeating the process utilized for the chocolate B.A.P., this time with Pistachios taking the place of Almonds.

8. Finally, drizzle the unflavored white chocolate set aside earlier from the blade of a knife to form patterns, then place your finished treats in the refrigerator to harden.

9. Enjoy!
Edited by: Minea 3 minutes ago

Winner, winner, chicken dinner!

We asked you for your best TERA-themed recipes, and you put on your chef’s hats and answered the call. After poring over a number of delectable entries, our judges selected the three that best captured the design esthetic of our new foodie weapon skins and accessories.

The winners are:

Slayer OP Chopped Salad by Pish on Lake of Tears

Shish Kabob by Ubat on Tempest Reach

Big A** Pocky by Zeqhanis on Tempest Reach

Each of the three winners will receive a foodie weapon skin and all four of the foodie hats!

We also have honorable mentions! Each of the honorable mentions will receive a foodie weapon skin:

Panda Muffin by Sarah.Farron on Tempest Reach

Perfect Paka’s Perfect Poultry by Ulumaika on Tempest Reach

Panda Pop Rice Krispie Treat by Caetana on Celestial Hills

TERA Top Chef Sashimi by Pandage on Tempest Reach

Does this inspire you to cook TERA dishes? Please join us in congratulating them on their tasty, tasty triumph!
Edited by: Minea 5 minutes ago
Good news! If you go to this page: http://tera.enmasse.com/alliance and scroll all the way down, you will see a few guilds for your server.

And even better, if you go to http://tera-forums.enmasse.com/forums/general-discussion/topics/Guild-Fair-Saturday-August-10 , you will see that there is a Guild Fair coming up on Saturday!
Well this thread is going nowhere. If we could make it a skill on the elite bar, we would, and that's our final answer.

Hey everyone,

Please note that the pre-registration deadline is 6 p.m. Pacific Time tomorrow (Friday)!

Also due to the extreme popularity of the event, we had to change one of the pre-registration perks.

Instead of the 10 sets of fireworks in guild names, we will be offering 3 Powerful Savage Draught (+5 Power to all guild members for guild rank 2 and above) and 3 Potion of Cultural Opportunity (+5% XP to all guild members for guild rank 2 and above).

Thank you for understanding!
survey posted on first post.
AkizukiRyou on 08/08/2013, 02:11 PM - view
Okay well the, another question, on the PVP server can an outlaw still attack anyone outside of a safe zone? Even people in their own alliance? Or are they free to hang out there even when outlawed.

Outlaw does not work in Alliance Zones at all. You *can* outlaw against your own Alliance members in the open world.
Espei on 08/08/2013, 12:54 PM - view
I knew it!

Anyway... isn't the alliance zone OWPvP all the time? It's just that times outside of the red slots are when your base camp is safe from anyone coming in and killing you or the NPC who provides the quests.

If you are out and about in the maps, regardless of PvE server, you can be killed right?

I'll just put together a few options and put it to a vote over the weekend. I'll have a link up later.
Kamster on 08/08/2013, 12:34 PM - view
From looking at all the guild apps on the guild app thread--was it really a good idea to do this event in Freedom Plaza? Velika lags enough as is when there's just 100 people there. There's gonna be thousands and it's gonna be worse than Nexus I bet. Event should have probably been held on the Velika outskirts.

That was actually my first choice, except that I thought it was too tempting for certain people to swoop down and kill all the lowbies gathered to join a guild on PvP servers. I mean, I want to encourage owpvp and all but that would have been an overkill. :)
The whole calendar was actually designed to make the creepiest ASCII art we could.

But in all seriousness, we did try to consider east coast players in the schedule. The current thought is that they have a 7p-9p slot and night owls have the 11p-2p slot. Obviously you can do both.

You don't have to be there for the entire PVP time to do Alliance stuff. The only Alliance objective that actually requires a PVP time is the Infiltration quest. Noctenium Extractor competition is much more fun with PVP, but can be done without.

I think opinions may change once this all plays out. Maybe this schedule is perfect, or the worst ever, but it'll take at least till Tuesday to find out :).
Question: for the single player vault, if your alliance controls the least amount of noctenium, does that mean that alliance cant enter the vault or is the CD a lot longer than the alliance with the most amount of noctenium?
- Answer: The cooldown is same for all players for the Alliance vault. If your alliance controls the least amount of noctenium at the end, you have less time slots allowed to enter the vault. The alliance with the most noctenium has a higher chance to get more of the slots.

Question: could you guys put up the stats of the new alliance gear and the recipe to crafted gear?
- Answer: There needs to be some mystery in the game :)

Vanilla or Chocolate? - Vanilla, the real vanilla bean
House or Breakbeats? - Neither ><
Caribbean or Mediterranean? - Mediterranean
Discovery Channel or Camping? - Discovery channel
Maid Outfits or Leotards? - Both
Tea or Coffee? - Tea, but not that caffeine free herbal stuff.

When is the release date for Alliance patch? - Very soonish?
When is the release date for Magician's Fortress (and new gear sets)? - We'll get there when we get there!
Runespider on 08/08/2013, 10:47 AM - view
It says aug 13 on the top of the alliance website.

This will come up, so let's just consolidate the discussion here :)


A few things first:

1) Why do PVP servers not have 24/7 PVP?

The open world PVP on PVP servers is staying the same. Alliance PVP times just allow you to do specific Alliance PVP related tasks. We have tried to make it as open as possible without having players have to worry about PVP 24/7. We also have to work around the Nexus schedule.

2) Why do PVE servers have PVP at all?

The open world PVP on PVE servers is staying the same - non existent. Alliance PVP only applies to Alliance instanced zones at certain times. Generally having a more concentrated, organized PVP would be more accepted even on a PVE server (we hope).

3) Is this schedule set in stone?

Nope. We will start with this and see how it goes. Much like the Nexus calendar, we will keep listening to your feedback and player behavior on what the best times are or aren't. It may turn out that the whole Nexus and Alliance PVP times need a complete revamp and we will do so when we think it is necessary.

We will be pushing out a launcher update this morning. Please find more details below:

Some players have been impacted by an “Unknown File Error” over the last couple of patches. When this error occurred we asked that you go through the steps outlined in this FAQ which resolved a majority of the cases. Our team here has been working on a solution to automate these steps and create a more seamless patching process. As with any “fix” there are always use cases that could still come up. So, while we won’t say its 100% fixed we are fairly confident after testing we have solved the majority of these issues.

What happens now?
When the patcher detects an unknown, corrupt, or missing file it will automatically run a repair to replace them. You will notice the progress bar go from downloading to verifying a few times.

How long does the repair take?
Speed is dependent on several factors such as connection, PC, bandwidth, etc, but internal testing has taken 30 minutes or longer. We ask for a little patience if you are in the repair process.

What do I need to know if a repair is run?
Let the repair finish. If you close the launcher before the repair locates the corrupt or missing file you will get the play button after you sign back in, but the game will crash with an FFFF:FFFF error. You will then need to run the repair manually.

The estimated time for repair is very long
The time predicted to complete can be inaccurately long. It will NOT take “More than seven days” to run the verify & repair. Please don’t panic or exit before it finishes – the progress time for verify/repair can be unreliable.

The repair is stuck at 99%
If the repair is stuck at 99%, meaning it has been at 99% for several minutes, close out of the launcher and open it back up. It will finish after you sign in and should not be impacted by the above bullet point. In the rare use case the patch does not finish, you will need to run the repair manually.

Insufficient Free Disk Space
: If there is not enough disk space for the repair the patch/repair will fail; the Play button will not be enabled (turn Yellow) and the message in the Blue status bar will say “Source file was corrupted”. If you run into the situation, please ensure that you have at least 25 GB of free space on the drive that TERA is installed on. It will NOT complete until there is enough free disk space.

Message for file modders.
If you have modded files and the patcher runs a repair, all modded files will automatically be replaced with the correct versions when the repair is complete.

How does this impact game defaults (UI, keybindings, etc.)?
It does not change a thing so your keybindings and UI should stay the same.

We hope this helps!
Edited by: Minea 1 minute ago - Reason: We're updating our launcher this morning to help resolve the unknown file errors folks have been getting.
(This thread is more appropriate for Off-Topic. ^_^)
BDH on 08/08/2013, 05:52 AM - view
Don't release this on Friday please! Release it today or Tuesday.

PLEASE PLEASE PLEASE, do NOT update anything on the weekend. There is always a problem with any update for some people. I don't usually have problems with the updates, but it always effects somebody in our guild.

I have been seeing a pattern for the past few months: patch comes out &gt; people have problems updating &gt; bugs start showing up / lag &gt; server goes down &gt; emergency patch &gt; people have problems with updating &gt; repeat until fixed (usually by Sunday night or Monday)

Ok we won't release it on Friday.
Hey all.

I know this is a bit late coming, 6 pages into a thread, but let's focus this discussion back onto JTera's Event itself, or I'm just going to lock it.

(I, for one, entered this thread expecting to read 6 pages of discussion on the event. I'm not sure why I expected that upon further thought.)
Everything already delivered to you will stay. This change goes into effect next week and delivery won't change until that time.
Nothing else changes except that we are removing the 5 3-day Village Atlases that we added a few months back. So we took away 15 days of VA and gave you 30 days of VA.

The two additions on the bar refresh just like the boosts. If you click on the Elite Gift Box, it will deliver into your inventory. You will not be able to get another one until the Elite Bar resets. Just like the XP boost and all other boosts, if you do not use it that day, you still only get 1 the next day.
We've been trying our best with what we're able to, so happy to see improvements. :)
OtakuDan on 08/07/2013, 03:18 PM - view
So, are the gift boxes renewed everyday like the other elite buffs or do they renew on the day of Elite payment is due?

"These two new items will refresh daily at the same time as your other Elite buffs. We hope these additions will enhance your game time as an Elite Status member." :)


We’ve made some improvements to the elite perk bar in the next build, and I’m here to walk you through the changes. It’s pretty simple, but it will affect all Elite Status members, so read on!

First, you will see a village atlas on the elite perk bar, but it won’t be usable directly from the bar. Instead, when you click on the button you see below, it will deposit a 1-day village atlas into your inventory (make sure you have enough room!). This new village atlas replaces the 3-day village atlases we added to the Elite delivery a while back, and those will be removed upon implementation of the 1-day version. The 30-day village atlas will still be delivered, and is still the best atlas to use for your main. The new 1-day village atlas will be there in case you can’t find your main atlas.

Second, we will be introducing a special elite gift box that will be obtained through the elite perk bar as well. Just like the 1-day village atlas, just click the button on the bar, and it will deposit the elite gift box into your inventory (make sure you have enough room!). The box will deliver one of the following when opened: extensive alkahests x5, masterwork alkahests x5, spellbinds x5, or master enigmatic scrolls x2. Or you could receive various 1-day items from Valkyon Outfitters such as costumes, skins, or pets.

These two new items will refresh daily at the same time as your other Elite buffs. We hope these additions will enhance your game time as an Elite Status member.
Dailies @ 5am PDT.
Elite Bar @ 5pm PDT.
Vitriolshark got consumed in a Sharknado.

j/k. do whatever. :)
Hello, everyone!

For this week's En Masse stream, we will have Tonka and Aliila show us the alliance patch! (If you haven't, say hi to Aliila here!)

Join us at 3 p.m. Pacific Time on Friday, August 9!

Mite on 08/07/2013, 03:34 PM - view

Do we pronounce your name as A-lee-la or A-lye-la? :o

A-lee-la :)
Runespider on 08/07/2013, 03:17 PM - view
Ex FFXI player :o


Hi too ;)
What class is your level 60? - Archer
Favorite class and dungeon? - Priest and don't have a favorite
Favorite cereal? - Kix (the berry one)!
Pirate or swimsuit? - Pirate
Is your 60 an elin? - No, castanic female! horns > ears
Hello everyone,

My name is Aliila, I am very excited to be the new associate producer for En Masse Entertainment. I have been with EME before TERA’s initial launch last year, and this is my official introduction to the TERA community. Life as a gamer for me started with Duck Hunt at the age of 5. Final Fantasy XI is my first “serious” MMO, followed by many years of World of Warcraft and the Burning Crusade is still my favorite expansion. As for TERA, currently I have a level 60 character on Tempest Reach and working on my second and third. I am looking forward to seeing all of you on the forum and meeting all of you in many of our future EME events.

Speaking of EME events, I will be on our Twitch stream this Friday (8/9/2013) giving a preview of the Alliance patch. I will also try to answer some of your questions about the Alliance system. I hope to see you there.

The maintenance is complete. Thanks!
it's still swimsuit season right?
Hey guys, sorry for the late update. We tracked down the issue with PIN's purchased in US and resolved the issue. This should now work. Thanks for your patience.
Zulficar Fortress, Bastion or Velika. Sometimes Kanstria. :)

The new alliance system is on its way, and you need to join as a guild—or join a guild that’s already in the alliance you want.

To help get you ready, TERA is hosting a Guild Fair on Saturday, August 10, from 3 p.m. PDT to 6 p.m. PDT! Come by Velika’s Freedom Plaza and meet guild recruiters—or talk to prospective new members on behalf of your guild.

Looking for a Guild?

If you’re looking to join a guild, just stop by the podium in Velika’s Freedom Plaza. You’ll find representatives from different guilds on hand to talk to you about the benefits of joining! Just look for the players riding struthio mounts; those are the guild reps, and they’ll have all the info you need about their respective guilds.

Are You a Participating Guild?

If your guild is planning to participate in the Guild Fair, your best bet is to preregister by filling out a form in this thread. Guilds that preregister will receive a variety of perks, including:

1. Ten sets of fireworks that spell out your guild’s name—great for advertising your presence (or taking awesome screenshots)!

2. One temporary struthio mount for the guild representative during the Guild Fair, so prospective guildies can more easily spot you in the crowd!

3. A chance for your guild to be listed on our new alliance website. Preregister by Tuesday, August 6 at 11:59 p.m. PDT, and you could be one of five randomly-chosen guilds on your server to display your guild’s name and recruiting forum thread (or guild website).

Preregistered guild representatives need to gather at Velika’s Freedom Plaza by 2 p.m. PDT on Saturday, August 10 to prepare for the guild fair. EME staff will be around between 2 and 3 p.m. PDT for preregistration perk distribution.

Even if you don’t preregister, you are still welcome to hang out in the plaza and recruit, or just show your guild pride. En Masse staff will also be checking in on all servers to show our support—and who knows what could happen when the fair draws to a close?

Happy recruiting—and we’ll see you at the Guild Fair!
Edited by: Minea 1 minute ago
Guys... please sign up in the designated thread located here. :)
Hello folks,

We'll have an in-game store maintenance at 10:30 a.m. Pacific Time tomorrow, August 7. We'll tweak with some text displays and grouping of the items and the expected downtime of the in-game store is approximately 30 minutes.

The web store will remain available and will function normally through the in-game store maintenance. Thank you for your patience.
Edited by: Minea 6 minutes ago
Chayna on 08/06/2013, 06:37 PM - view
what if i just don't want to join an alliance? i have zero desire for any pvp. which is why i joined a pve server.

You don't have to join anything you don't want to. You can also join an Alliance and never PVP and still contribute.
The best way to get this sorted out is to contact our Support Team, as the fellow players are not equipped to handle this. :(
This is a reminder for folks to preregister! Because we're coordinating to have some of the preregistered guilds to be featured on the alliance webpage, the deadline for a chance to be selected for the alliance page is by 11:59 p.m. Pacific Time today, August 6.

If you preregister after tonight's alliance webpage deadline, you will receive all other perks.
Really love the facial expressions. :D

I... I want to be in your static just so that I can get drawn... ;_____;
Runespider on 08/06/2013, 10:30 AM - view
That's kinda the point.

Info last week would of been nice, soon it won't be worth telling us anything cause it will already be in the game. Lots don't even know it's coming.

I know it's probably bhs fault but still. Don't bigup new stuff enough, this would be like them advertising the new superman film the day before it launces.

Agreed, but we don't want to put out misinformation either. Also if the new superman sequel launched a month and a half after the first one, they'd face similar problems.
You're going to want many different levels in your Alliance, not just 60s. The Velika buff applies to all levels, where the Allemantheia buff does not. Kaiator will be great for PVPers. You get a significant amount of Alliance points for leveling as well. This isn't saying what you guys have said about the Alliances is wrong, I'm just explaining this side of things :).

We're in the middle of putting together a game guide for Alliance that will explain as much as we can. If you all just wanted the names of the Alliances and where the halls were located, we could do that too, it just doesn't seem... great.

More info will come REALLY soon everyone. This time next week you won't even have to ask (knock on wood)
For players receiving the "Unknown File Error" following today's maintenance, please follow the steps in the FAQ on this error, located at:


Don't forget the last step, which is running the Repair function. It's important!
Chat support will be unavailable today, August 6th, between 1:30pm and 3:00pm PDT. Standard chat hours of operation will resume on Wednesday.
(Please remember to follow the forum rules on petitions. Thanks. :( )
We'd love to include anyone and everyone but the restrictions are in place to keep everyone safe for legal and tax reasons. :(
It's pinned in the "Player Guides" section of the forum. Good job!
Edited by: Minea 3 minutes ago - Reason: got the exact subforum name
Pinning this, nice job!
We'll be restarting in 5 minutes. Short notice due to emergencies and stuff. Just TR.
Yo we looking into this
Thank you for joining us today, everyone! We had a blast!

(And you're right, Tonka.. It is funny when we die. ;_;)
Hello, folks!

The next content update will be coming this month and we are very excited! As you already know, this update involves TERA’s political system going through a transformation from the old vanarch system to the new alliances!

In the new alliance system, you will be choosing one of the three alliances in TERA, and this will be an important decision as each alliance has different advantages to offer. Once you find the alliance you want to be a part of, you will join the alliance as a guild. This means, being a part of a guild you feel passionate about will have even more meaning on top of the usual pluses!

For those of us who haven’t found the perfect ‘home’ in TERA yet or for guilds that are looking to grow their ranks (or just want to show their guild pride!), we will be hosting a Guild Fair on Saturday, August 10. This will be a perfect opportunity to find like-minded people, make new friends and find a guild of your dreams!


When: Saturday, August 10
Time:3 p.m. – 6 p.m. Pacific Time
Where: In front of the podium in Velika’s Freedom Plaza
Guild preregistration: Preregistration thread


Are you looking for a guild to join?

Just stop by at the podium in Velika’s Freedom Plaza between 3 p.m. – 6 p.m. on Saturday, August 8!

There will be representatives from different guilds to talk to! The guild representatives will be easily distinguishable by their special item, so look out for them! (We’ll update with more information on what to look out for.)

Are you a participating guild?

1. If you will be representing your guild in the Guild Fair, the best way is to preregister by filling out a form in the preregistration thread! Preregistered guilds will receive a variety of perks like the following:

a. 10 sets of fireworks that spell your guild’s name
: Great for getting people’s attention or for screenshots!

b. 1 mystery cosmetic item (temporary) for the guild representative during the Guild Fair
: To set you apart from others so the future guildies can easily see who to talk to! (More info to come next week)

c. A chance for the guild to be listed on our new alliance website
: 5 randomly chosen guilds from each server will get to display the guild’s name, server name, and their recruiting forum thread or the guild website on our brand new webpage for the alliance update.

2. After preregistering, make sure to have at least one or more guild representative present in Velika’s Freedom Plaza from 2 p.m. – 6 p.m. Pacific Time on Saturday, 8/10. (The preregistration perk items will be distributed before the event.)

3. If you didn’t preregister, no worries! You are still free to come and recruit or show your guild pride!


En Masse staff will also be checking in on all servers to show our support and who knows what would happen at the end of the fair?

Happy recruiting and see you at the Guild Fair!
Edited by: Minea 1 minute ago
If you are in a guild that will be participating in the Guild Fair on August 10, please preregister using the following form.

If you have comments on the event, please post it in this thread and help us keep this preregistration thread focused.

The upcoming alliance patch will bring political changes to TERA this month by allowing you to join one of the three alliances with different advantages! You will be joining the alliances as a guild, so the Guild Fair will be a perfect opportunity to find the perfect guild you're looking for or to recruit new guildies! More information on the Guild Fair is here, along with the perks of preregistering.


Guild Name:

Server Name:

Focus: PvP/PvE/Progression/Instances/RP, etc.

Are you currently recruiting?: Yes or No

Who will be present at the Guild Fair?: Names of the characters

Guild recruitment forum thread or guild website?:

Requirements to join?:
Edited by: Minea less than a minute ago
Vod is right here: http://www.twitch.tv/enmasseentertainment/b/439873432

Get you some.
I know there are other threads but I'm afraid information may be buried. If you are experiencing the "Unknown File Error" problem please follow the steps below:

1) Shut down the TERA launcher

2) Right click and select "SAVE AS" for these files listed below to save them on your computer:

3) Please these files above into your TERA folder and OVERWRITE the ones that are already there with the newer versions above.

4) Start the TERA launcher and click on TOOLS at th e bottom of the launcher.

5) Select the REPAIR function

6) Do not interrupt the repair process while it's running as it can take several minutes to complete and at times appears to have no activity. The time to complete the process will bounce around from days to hours to minutes. Don't worry!

7) Once it complete, you should be able to enter the game again.
Please follow the forum rules on petition and constructive feedback.
's the link to the latest game.version file. (The file should be the same from the FAQ though.)

If our [url=http://support.enmasse.com/tera/unknown-file-errorFAQ
's recommended steps don't resolve the issue you're experiencing, please contact our Support Team so that we can provide individualized support. They are also best equipped with the technical knowledge to help!

Elin maid uniform bundles are on sale this weekend for 33 percent off. The Maid to Work bundle contains Princess Rida’s uniform with a white maid’s frill and the servant’s bow. The twice-maid bundle gets you not one, but two maid costumes—both the white maid’s frill and black housekeeper’s frill. You'll also get two unique maid emotes—the servant’s bow and the kitchen dance.

This sale covers four different bundles including two with race change vouchers, so if you don’t have an elin character yet, we can help with that too. Available from both Valkyon Outfitters and Valkyon Outfitters Online:

• Maid to Work Bundle (Permanent)
• Twice-Maid Bundle (Permanent)
• Maid to Work Bundle (Permanent) with Race Change Voucher
• Twice-Maid Bundle (Permanent) with Race Change Voucher

The sale starts Friday, August 2 at 11 a.m. PDT and continues until Monday, August 5 at 11 a.m.
omg this thread.

we are aiming for mid august.
Patching up the last of the airship exploit in CS... hopefully
You can either go with Kueko's way or this one:

We've updated the Game.version located in the faq here: http://support.enmasse.com/tera/unknown-file-error

Updating that is all you should need to do to fix this. Kueko and this way are both ways of obtaining the correct game.version.

And yes, we will look at fixing this problem before the next big patch :).
We'll have a fix out shortly!
Hello everyone,

We will have an all-server maintenance at 7 a.m. PDT tomorrow morning to further address an exploitable bug in Corsair's Stronghold. Expected duration of the maintenance is approximately an hour.

All servers will be under maintenance at 7:00 a.m. Pacific Time:

  • Mount Tyrannas - PvP
  • Lake of Tears - PvP
  • Valley of Titans - PvP
  • Tempest Reach - PvE
  • Ascension Valley - PvE
  • Celestial Hills - RP PvE

For real-time server status, please refer to the Server Status page. Thank you.
The eye patch is very appropriate for the guild name! xD
Oo, great job! Your work is featured on our official Facebook and Twitter! :)
Biju on 08/01/2013, 10:28 AM - view
Is she the last boss? D: (with that image i remember seeing on the forums)

Considering everyone will have to survive the instance with MY heals, why yes, I am the last boss. xD
Currently we have no plans to implement a divided Corsair's Stronghold according to different levels. There are other level 60 exclusive PvP opportunities as well, so we think Corsair's Stronghold is a great chance for non-60 characters to participate in organized PvP.

Also, a big part of Corsair's Stronghold is about team coordination. No two team will exactly be alike but both teams will have their challenges whether it be levels, miscommunication or language barrier, etc. Overcoming that is one of the things we need to do in order to achieve victory. :)
Hello folks,

At 3 p.m. PDT on Friday (8/2), Tonka and Minea will be running Manaya's Core (hard mode)!

Join us on TwitchTV!

Just recently we pushed out a hotfix patch that disabled a lot of Corsair's Stronghold exploit and we're continuing to work with BHS to make it impossible. *I'm assuming this is one type of PvP exploits you're speaking of.)

Also we've been requesting players to let us know about the people who abuse the system, so if you encounter any, please make sure to report them so that we can investigate and take appropriate action.

Lastly, please note that we do not share moderation action information with those who are not directly involved to respect everyone's privacy. Thanks.
Meatgirl on 07/31/2013, 02:42 PM - view
Why not just announce: hey guys we received the build today we're working on tests as we speak target is still august we'll keep you guys in the loop if we get issues :)

... that is open communication with your community. why do companies try to be so secret about it, scared that others would try to release something t the same time and polluting your launches?

We announced August for Alliance update on June 11th. That link is here: http://tera.enmasse.com/news/posts/a-note-from-treeshark -- because nothing has changed since then (meaning Treeshark's post is still valid) we didn't post an update.

That being said...there's always room to improve communication and transparency. We will continue to work on that.
Edited by: Solomon less than a minute ago
To clarify just in case there is confusion, you can use any ingredients from any foodie skin. So you can always choose an inexpensive ingredient (like a banana) to use. It doesn't have to match the skin you want to win. :)
kirsch on 07/31/2013, 10:59 AM - view
translation: don't get your hopes up

bwhahaha don't worry EME you know I'll always love you

No translation needed. We never know if there will be any bugs that force us to push. If those don't happen then August it is.
We're also excited to see the entries, I'm sure they will make us hungry! xD

Also just making sure to clarify that you have to actually make the dish and take a picture of your creation as the submission. :)
We received the build from BHS last Friday the 26th and we have been going through content the last 2+ days. We really haven't had enough time with the build to announce anything, but once we get comfortable with the changes we will push information out.

We are targeting August for the release.

If you see inappropriate remarks made in any language, please report them along with an explanation if necessary. We will review them and take action. Thanks!

Love the foodie weapon skins and accessories, but don’t have the EMP to spare? Now you can win them with our latest contest! Create a recipe based on or inspired by our foodie skins, and you could be swinging that swordfish in no time! Submit your entry before 11:59 p.m. PDT on Monday, August 5.


Each of the top three winners will receive one (1) foodie weapon skin and four (4) foodie accessories (chef’s toque, head shrimp, fish head, and turducken hat).


1. Prepare a TERA-themed food recipe based on or inspired by the foodie skins.

2. Follow your recipe to make the dish.

3. Take a picture of the finished dish.

4. Submit a .JPG version of the picture to community@enmasse.com by 11:59 p.m. PDT on Monday, August 5.

• Include your character and server name, as well as the recipe itself, in the email.
• Keep your photo under 2MB in size.
• Limit two (2) entries per person.

5. All standard En Masse Entertainment contest rules apply.

Remember the recipe must feature the ingredients featured in the foodie weapon skins or accessories. We will judge your submissions by your creativity, presentation, and approach to the overall theme—TERA. Good luck, and happy cooking!
Edited by: Minea 5 minutes ago
Please note that altering the client is against the rules. :(
Welcome to the real world, folks. Not everyone speaks the same language (even in North America or U.S.) and we must all learn to play together. Being able to overcome the differences and play as a team is a part of coordination and that's what makes a good team.

Also please watch out for hateful posts or comments based on someone's ethnicity or nationality. For more information, please see our forum rules.
(Moving this to Languages)
Try running TERA as an administrator please.

If that doesn't work, please try the following steps:

1.) Shut down the TERA Launcher
2.) Right click and select "SAVE AS" for the 3 files listed below to save them onto your computer


3.) Place the 3 files above into your TERA folder and OVERWRITE the ones that are already there with the newer versions above
4.) Start the TERA Launcher and click on TOOLS at the bottom of the launcher
5.) Select the Repair function
6.) Do not interrupt the Repair process while it's running as it can take several minutes to complete and at times appear to have no activity, and the time to complete the process will bounce around from days to hours to minutes. Don't worry!
7.) Once it completes, you should be able to enter the game again

(Please don't bump threads as it's against the forum rules. Also for personalized help on issues you're experiencing, please contact our Support Team so that we can help you better. Thanks!)
Thank you all for joining us today, we had a blast! :)
Heya Valreen, I'm really impressed with your post (probably one of the best bug-related posts I've seen!) and just wanted to let you know that we appreciate your effort. Thank you for letting us know!

I'll also move this to Bug Reports. :)
Edited by: Minea 4 minutes ago
Instead of creating a new thread, please continue discussing the topic in the pinned thread above. Thanks.

We all know robots are the future. Jump ahead of those peasants with their living, breathing mounts and pick up a mechanized mount of your very own!

This weekend, from Friday July 26 at 11 a.m. to Monday, July 29 at 11 a.m. PDT, you can pick up a 7-day, 30-day, or permanent EX-TRM Bot mount at a discounted price.

• EX-TRM Bot (7-day character mount)—50 percent off
• EX-TRM Bot (30-day character mount)—50 percent off
• EX-TRM Bot (permanent account mount)—33 percent off

Swing by Valkyon Outfitters or Valkyon Outfitters Online and ride away on the wave of the future.
Currently we don't have a plan to remove these from the Valkyon Outfitters. :)
If you are continuing to experience the issue after replacing \TERA\Client\S1Game\CookedPC\Art_Data\Maps\KA\KA_ForgeAgit.gmp as directed in Treeshark's post on first page, here is an additional solution. (His post is updated as well)


Additional Update

If you are continuing to experience the unknown file error after trying the solution above, please download the following file:


And in your TERA directory (right-click your TERA shortcut -> select "Open file location"), replace the newly downloaded file in \TERA\Client\S1Game\Splash\

Kick your weapon up a notch with summer-food-themed skins for all your favorite weapons!

Every class gets its own special foodie weapon skin, perfect for picnics, barbecues, county fairs—and that extra moment of shock value in PVP.

• Chocolate & Strawberry (Warrior)
• Shish Kebab (Lancer)
• Swordfish (Slayer)
• Bento Ax (Berserker)
• Sushi-Go-Round (Sorcerer)
• Bananana (Archer)
• Panda Ice Cream Bar (Priest)
• County Fair Corn Dog (Mystic)

All of these weapon skins are available now from Valkyon Outfitters and Valkyon Outfitters Online. Be sure to also check those picnic basket loot boxes, which have a chance of dropping a random weapon skin or one of these other cool foodie items:

• Chef’s Toque
• Head Shrimp
• Fish Head
• Turducken Hat

Bon appetite!
As Uthenera said, your characters will be fine.

(I'm going to lock this outdated thread to avoid confusion. For the unknown file error after today's patch, please see http://tera-forums.enmasse.com/forums/general-discussion/topics/Unknown-file-error-on-emergency-patch.)
Locking this derailed thread filled with personal attacks. Keep it civil and on topic.

If you are running into an unknown file error after this morning's patch, please see the pinned thread.

For other technical issues, please contact our Support Team. Thanks!
Redirecting to http://tera-forums.enmasse.com/forums/general-discussion/topics/New-policy-regarding-ingame-casinos
We waited a little while to see how things went with the in-game casinos. We have received numerous complaints about scamming as well as chat spam. We also found that many of these were linked to Real Money Transactions, which of course violate the terms of service for TERA. Because of this, we have made the determination that operating in-game casinos will no longer be allowed. Over the coming days, players who continue to operate these casinos will receive a request from us to stop.

We do understand that this is likely a case of a few bad apples ruining something for everyone. We appreciate the players who ran these fairly and provided an enjoyable activity for other players. We will be updating the rules of conduct located at http://tera.enmasse.com/standalone-pages/rules-of-conduct to reflect this new policy.
Please check my 2nd post. :)
We'll have patch notes up soon'ish. There were a few other Corsairs fixes as well.
The patch this morning fixes this.
looking forward to this!
Dude, you forgot to read the title. :)

Yes, there will be giveaways.
Hello all,

For this week's official En Masse stream, Tonka and Minea will be running Manaya's Core!

Join us at 3 p.m. Pacific Time on TwitchTV!
Edited the forum post following the newspost edit earlier today. It's mobs in instance dungeons (excluding raids).

We try to clarify as quickly as possible, but so far I haven't evolved to the point that I can access all parts of the forum at all times from anywhere no matter what else I'm doing. Someday though, I will have my dream come true! Someday! *shakes a cheering fist* :)

Also I'm afraid I'm not a GM. I'm not cool enough. :(
Confirming instances only, this was to give another chance for folks who missed the double droprate weekend earlier this month.

What’s better than awesome loot from your favorite mobs? Twice as much awesome loot! Double-drop weekend is here!

From July 26 at noon PDT to July 29 at noon PDT, collect as much treasure as you (or Totes!) can carry. Don’t miss out on this chance to fill your pockets!
(Moving this to Off-Topic)
This is a known issue. We have reported this to BHS, and expect a fix ASAP.
This has already been submitted to BHS and will get patched ASAP.
(Get back to topic and no personal attacks please. Last warning.)

In order to allow more customers access to En Masse points (EMP), we’ve added another payment option. In addition to credit cards and PayPal, the En Masse store just added paysafecard prepaid cards as a payment method.
vewdo on 07/23/2013, 10:28 AM - view
just a heads up, if you pay for elite on the 1st of the month, and then cancel your sub, your elite status is then removed immediatly. So youll loose your $15 essentially. You have to cancel it the day before it renews.

I cant find the post but EM has confirmed this somewhere.

As Tharian explained already, this happened to a particular group of folks during our transition to TERA:Rising and doesn't happen. :)
For technical issues, please contact our Support Team as they're best equipped to help you. Good luck!
(Late to the party but moving this to the appropriate section. :) )
It's pinned now. Always feel free to PM me for sticky requests. :)
This is a bug, we're working to get it fixed with our next build in August. What this bug is the in-game shop requiring you the regular prices to purchase the discounted items and displaying the regular price message when you purchase a discounted item. However, only the correct discounted EMP will be subtracted from your total EMP despite the incorrect messaging.

As Rogrom said, this bug is only present with our in-game store, so please feel free to use the web store as a workaround.
Thanks for a great fight, all! :)
(Thanks for the handy list! Some of us are from Canada too! :)

I'm going to move this to Off-Topic, as I think it's better suited there.)
We're all humans so we can make a mistake, but if you have feedback on our in-game moderation action, please contact our Support Team. Discussing moderation on the forums is against the rules.

Also, goodbye posts are not allowed on the forums.
Hey Rinaya, welcome back! I think one of the best ways to make new friends to play with is to check out the server specific forums (in this case VT)! That way everyone's sure you guys can play together. :) But if you're open to server transfers you should check out our Guild forums or other server forums to see if you see some folks you would like to be a part of!
Jewlz on 07/19/2013, 11:29 AM - view
Nice! now i can buy my wand ^^

Oh ho ho, it's the wand that chooses the *ahem* mystic! xD

Make your weapon stand out with a prestige weapon skin! Permanent versions of prestige weapon skins are on sale this weekend at 50 percent off the usual price in Valkyon Outfitters and Valkyon Outfitters Online.

Check out what’s in store for you:

• Warrior: Butcher & Block (Permanent)
• Lancer: Kingsguard (Permanent)
• Slayer: Columnarity (Permanent)
• Berserker: Deadlock (Permanent)
• Sorcerer: Tome of Knowledge (Permanent)
• Archer: Double Scimitar (Permanent)
• Priest: Crozier (Permanent)
• Mystic: Piton (Permanent)

The discounts begin at 11 a.m. Friday, July 19 and last until 11 a.m. Monday, July 22.
We'll be giving away some temporary versions of our latest sales, as well as permanent versions of things not currently sold in our store yet.

Is that vague and mysterious enough?
Currently we have no plans to separate PvE and PvP servers from queuing together.
(Let's keep the posts civil and respectful, folks. Please take this as a warning on making personal attacks and creating hostile environment.)
I keep my personal characters separate from all the GM magic. :)
So jealous.. ;_;
Good catch, we'll update the FAQ page. Thanks!
@Kultra, We won't have as many staff members like the last time (that was about 1/3 of our company), we're preparing for something though. Will share more information tomorrow when we're sure. :)

@Ryou, Yeah, us too! Currently Friday seems to be that sweet spot where we have a balance of resources available and people having more time to relax/watch. But we know there are folks who'd prefer other days.
(Let's keep the comments in check, folks. This thread is here to promote community, not to troll others or make people feel uncomfortable.)
Hello everyone,

Tomorrow at 3 p.m. PDT, we will be hosting a special Corsair's Stronghold match with the community! Join us for some goold PvP action!

3 p.m. Pacific Time on TwitchTV!
Edited by: Minea 1 minute ago
This event works on the strongboxes you already have in your inventory/bank/etc. Also please note that the popo strongboxes don't count for the alkahest event.

Is there such a thing as “too much alkahest”? We don’t think so. That’s why, from July 18–23, locked strongboxes have a chance to yield 1000 extensive alkahests. And don’t forget that they can still contain Rainbow, our unicorn mount!

The fun starts when maintenance ends on Thursday, July 18, and ends when maintenance is complete on Tuesday, July 23, so you’ve got only five days to take advantage of this alkahest surplus. Get out your keys and get to unlocking!

There will be an all-server restart at 7 a.m. PDT tomorrow. Expected downtime is approximately 15 - 30 minutes.

All servers will be under maintenance at 7:00 a.m. Pacific Time:

  • Mount Tyrannas - PvP
  • Lake of Tears - PvP
  • Valley of Titans - PvP
  • Tempest Reach - PvE
  • Ascension Valley - PvE
  • Celestial Hills - RP PvE

For real-time server status, please refer to the Server Status page. Thank you.
Edited by: Minea 6 minutes ago
Keola on 07/17/2013, 01:45 PM
:Confession Bear:
As a priest i eat all mystic balls when they arent looking so i can call them bad when dps asks for them =( i should feel bad

This is bad and you should feel bad. D:
Federation/Alliance is rly coming out in August. The dungeons won't be in that patch. It will be in another one.
Edited by: Treeshark less than a minute ago
Please make sure to give correct information of the video. This is basically our Corsair's Stronghold trailer with a new soundtrack. :\
Please remember that Bluehole Studio is the developer of TERA. NHN or Hangame is just another publisher for a different territory.
(Moving this to Off-Topic as the focus isn't TERA.)

Shape changer items present you with your chance to become big in TERA. Or small, if you prefer. Does the size of your head not adequately reflect how truly awesome you are? There’s a shape changer item for that, too!

These items will randomly drop from selected monsters in various zones throughout the game—and bigger mobs mean bigger drop rates! Collect them all—and get as many as you can, because after next week, they’re gone.

• Shape Changer: Grow makes you bigger and taller for ten minutes (or until you enter combat). You can stack these together to increase your size three times over!
• Shape Changer: Shrink makes you smaller and shorter for ten minutes (or until you enter combat). You can also stack up to three of these together.
• Shape Changer: Big Head lets you practice your bobble-head imitation for ten minutes.
• Shape Changer: Head Restore returns your giant head to its normal size.

Which monsters drop shape changer items?

• Hyenas (Valley of Titans)
• Red lash clawriders (Mistmoor Island)
• Ovoliths (Vale of the Fang)
• Vulcans (Aurum Road)
• Brutal sabertooths (Quarantine Zone)
• Desert harts (Tor Exsul)
• Sihran defenders (Mount Tyrannas)
• Hallowed sentinels (Blessing Basin)
• Crimson arkais and teal arkais (Balder’s Refuge)
• Cursed Legion praetors (Plain of the Damned)
• Feytouched lithikumas (Seeliewood)
• Argonomorph Tirkai grizzlies (Tirkai Forest)
• Enhanced argonomorph giants (Khanovar Front)
• Arzakaar guardians (Granarkus)

The fun begins on Wednesday, July 17 at noon PDT and lasts until Wednesday, July 24 at noon PDT.
Edited by: Minea 4 minutes ago
Gorran on 07/16/2013, 04:37 PM - view
I guess we can't mix them to have both, giant one and big head one at the same time?

You can be giant, and have a big head, at the same time. Try it with a Baraka.
JohnnyVanh on 07/16/2013, 08:23 AM - view
Livechat is closed
Ticket response times can be abysmal, just going to take a nap and chat later.

Ticket response times are roughly 12-16 hours. Seized items means that somewhere along the way a GM confiscated an item or items from you. These confiscated items sit in limbo so to speak and can cause this error. A ticket or live chat is your best course of action.
Edited by: Solomon 1 minute ago
Best story I've seen in a while! Thanks for sharing! :)
Actually, when I said socials, it meant through our official Facebook/Twitter, etc. and Twitch wasn't included. Also for TwitchTV giveaways, we use a Google extension to roll a dice excluding whoever won that day.
For technical issues you're experiencing, please contact our Support Team!
You'll be able to rename your pets again soon. :)
We'll be sure to announce the dates, no worries. :)
(@Khandi, I hid your post for derailing the thread. Also take it to PM if you have an off-topic message please. Let's refocus on the topic.)
As you already know En Masse is the NA publisher of TERA and there is no way to transfer/move characters between different regional versions of the game.

Also let's keep the topic on NA TERA, after all this is the official forums by En Masse. Thanks! :)
Please do not discuss moderation on the forums as it is against the rules. For questions about in-game moderation, please contact our Support Team.
Just adding a note here about the bug, even if you don't have the EMP for regular price, you can still purchase the item at the discounted price on our web store.
I think you're experiencing this bug below. You can avoid it by purchasing it on our Web Store! Sorry about the inconvenience.

Minea on 07/12/2013, 02:05 PM
Confirming that this is a bug. We're working to get this fixed so that you don't have to have the regular price of EMP to purchase the discounted items, but it's taking a little while. :(

It is also a display bug, so even when it says a discount item was purchased at a regular price, the correct amount of EMP at the discounted price will be subtracted from the total EMP you have. (TL;DR Math will work out fine despite the wrong message.)
Catatonic on 07/12/2013, 01:52 PM - view
I can personally say that I don't read them. Sorry.

Catatonic breaking Tree's heart. Aww......

But yes, we'll try to improve. Sorry about that, guys! :(
Confirming that this is a bug. We're working to get this fixed so that you don't have to have the regular price of EMP to purchase the discounted items, but it's taking a little while. :(

It is also a display bug, so even when it says a discount item was purchased at a regular price, the correct amount of EMP at the discounted price will be subtracted from the total EMP you have. (TL;DR Math will work out fine despite the wrong message.)
Getting capes right is a lot harder than you think. Unless you guys want capes that look like stiff sheets attached to your back?

There are more backslot items in the works. If you don't count your weapons. :)
A couple of days ago, dailies were resetting at the wrong time. They should be resetting at the same time now.

And yeah, we can do more with in-game updates. Players tell me they don't read it, but they are apparently wrong!!!

If you’re tired of looking at the same character day in and day out, this is the sale for you!

This weekend, you can get appearance change vouchers for half off from Valkyon Outfitters and Valkyon Outfitters Online! Our sale runs from Friday, July 12 at 11 a.m. to Monday, July 15 at 11 a.m. PDT, so get them while you can!
(Please keep non-English threads in Languages section, thanks!)
10: 26 p.m. update, Valley of Titans should be available now, thank you for your patience!
We'll have a short restart at 10:15 p.m. Pacific Time. It will last about 10 - 15 minutes.
We're up now, see you on AV! (please 'refresh' the server list if you're having an issue.)
We're doing a restart now, we expect it to be up in 10 - 15 minutes.
We're scheduling a server restart at 4:15 p.m. Pacific Time. More info to come in a little bit.
Redirecting: http://tera-forums.enmasse.com/forums/general-discussion/topics/cannot-log-into-ascension-valley-hangs-on-server-select
@OP, Instead of trying to find ways to cooperate and help each other, this is spreading hate. Let's try to build a community that's better than that.

Also personal attacks are a NO-NO on the forums. Please consider this as a warning.
Please contact our Support Team for an issue like this. :(
Some of us were out of the office when this picture was taken! xD

Are you ready to fight EME? Join with us or fight against us as 15 En Masse employees (in groups of 5 people) queue for Corsairs’ Stronghold during our weekly Friday stream at 3 p.m. PDT on July 12.

En Masse will gather on Lake of Tears, but since the battleground pulls people from all servers, TERA players on all servers have a chance to play with or against one of the En Masse teams. Get in on the deadly pirate action by queuing for Corsairs’ Stronghold Friday around 3 p.m. or watch on our official TwitchTV stream channel for other chances to partake in the plunder.
Edited by: Minea 2 minutes ago

You spend more time looking at your character’s back than anything else, so why not dress it up a bit? TERA has six new items created specifically to make your character’s back the center of attention—and they’re on sale now in Valkyon Outfitters and Valkyon Outfitters Online!

Here’s what we’ve got in store for your back:

• Wind-Up Key (7-day)
• Wind-Up Key (permanent)
• Shellback (7-day)
• Shellback (permanent)
• Monarch Wings (7-day)
• Monarch Wings (permanent)
• Azure Butterfly Wings (7-day)
• Azure Butterfly Wings (permanent)
• White Butterfly Wings (7-day)
• White Butterfly Wings (permanent)
• Spun Sugar Wings (7-day)
• Spun Sugar Wings (permanent)

Please note that these items might change your character’s hair style when equipped.

In addition, your character’s weapons will not display while a back-slot item is equipped.
Yes, the contents in Totes will be moved with you.
Closing the thread as it has run its course. (Also remember not to make personal attacks on the forums please.
Please contact our Support Team for technical help, we'll do our best to resolve the issue.
(You're the one who took everything from the guild bank and ran to the other server! Except you are not and you didn't. As others have already pointed out, the official TERA forums isn't here for people to make accusations (whether true or false). Also we understand not everyone in game comes to the forums. Please make sure to follow the rules and stop derailing the thread with a discussion on forum rules. Thanks!)
Due to the nature of pet's being renamed to, well, various things, we have reverted all pets back to their original names and locked all pet names (to how it was before Tuesday) until this gets fixed.

I hope you all understand, that while it was fun for some users it was also causing a poor experience to a significant amount of the population. Thanks for understanding.
All posts need to be constructive and free of personal attacks. Please don't break forum rules.
Confirming this is a bug if you've seen this, sorry about the confusion. xD
TERA's distinctive quality is the action combat, which gives you more control in your encounter against monsters.

(Please, goodbye posts are against the forum rules.)
(This discussion started out really well, let's keep it calm and constructive. :) )
Nope, it's just one tab. Once your character has learned the skillbook Totes, you can't learn it again.

I don't know the answer to the second question. :)
This is an inventory pet (not a bank). :)

You can still learn/use this pet even if you already have the loot pet. You just can't have them out at the same time. (Also remember to feed the pet popo!)
Hello Rabid, I'm sorry to hear about the character names. :( Unfortunately it's a bit too late to reclaim the names but we'll try our best to communicate more with any other account-related information/changes.

Do you find yourself laden with so much treasure you can’t haul all your costume items around? Or maybe you haven’t hit the bank in a while, and now you can’t complete this quest because your inventory is full.

We’ve got you covered! With the new pocket popo pet, Totes, you can have up to 72 additional inventory slots follow you around wherever you go! Visit Valkyon Outfitters or Valkyon Outfitters Online to grab yours today.

Feeling lucky? Starting today, you can also use strongbox keys to open locked pocket pet strongboxes for a chance at a pocket popo! Each box gives you a shot at winning a tradable pocket popo, along with other great loot like alkahests, spellbinds, goddess’s blessings, and more!
Currently the plan is for Thursday this week unless we run into an unforeseen issue. We'll have the butterfly wings, pink angel wings, turtle shell and the winding thingy. :) (Obviously these aren't official names, I can't remember them on top of my head...)

Also The backslot items change long hairstyles to shorter ones to prevent clipping.
MT will be back up very shortly
Sorry Rakaz. It was an emergency but we tried to give as much notice as possible.
c0nfused on 07/08/2013, 09:23 PM - view
awesome! it doesnt apply to me but ch is also down. since you're rebooting anyways...

I can get into CH just fine. Are you sure?
MT will restart at 9:30PM Pacific, which is in 10 minutes.
Heya OP, we'll continue to monitor all servers and take action accordingly.

It's perfectly fine to give feedback on the forums (after all feedback and discussions are what the forums are for), but let's keep it constructive and free of spam or personal attacks. Those are against the rules. :(
Redirecting to http://tera-forums.enmasse.com/forums/general-discussion/topics/On-this-past-weekends-DoubleTriple-Drop-Rate-Weekend
We'll take it from here, thank you for letting us know.

Also Shyro, there are things we can and cannot fix immediately depending on what the issue is, not to mention some things just take time. As the NA publisher, we we want people to play and enjoy TERA and do the best we can. It just wouldn't make sense otherwise. This case obviously isn't working as intended nor is it beneficial to those who are actually ranked.
Appropriate staff was scheduled. If there wasn't, AV would never have come back up. We have found the particular cause of the outage and fixed it.
There are no plans to change the current setting at this time. Thanks!
Hello Sijjin,

As the NA publisher of TERA, En Masse supports the North American version of the game along with its servers. Although the only supported language by En Masse is English, we currently don't have a plan to create server types with different language settings. We'll be sure to communicate it if it changes in the future.
Hello everyone,

As we've mentioned last week, the elite status buffs' reset time has been changed to 5 p.m. Pacific Time.

Also for anyone who's experienced the elite status buff not resetting correctly, all elite status users who logged in over the weekend (July 4 - July 7) will receive: 4 100% XP Boost, 4 Gold Hunter Boost, 4 Quester's Gold Boost, 4 Reputation Boost.

This process takes a while, so please expect the items to arrive sometime before tomorrow. You will be able to find these under the Item Claim menu in game. We're sorry for the inconvenience!
Edited by: Minea 4 minutes ago
Hey Everyone,

This past weekend we had our Double Drop Rate weekend, an event we love hosting and hopefully you all love participating in. However, there were lots of reported lag in instances due to the high rate of participation by everyone. We have been investigating all weekend and isolated areas in which we can make improvements in the quality of play for all of you. This will go out in tomorrow’s maintenance and we will continue to monitor how things go from there. We have also looked into the bugs that caused the server outages this past weekend and will patch them up very shortly as well.

We appreciate everyone’s patience as we strive to provide the best possible experience of TERA for all of you. In return, we will offer another double drop weekend sometime later this month after we’ve made these improvements.

It just finished. I'll be updating soon :).
(Moving this to Languages section of the forum)
Hello OP, I believe if you really want to know whether a game is right for you or not, you should give it a try and be the judge yourself. After all, no one knows you better than yourself, and people and their preferences are subject to change as well. :)

I'm going to close this as it's run its course and the discussion's focus is not really TERA either.
Elite buffs should now be resetting at 5pm Pacific Time.
To clarify, there was no change in droprate. It's still double or triple.
(We've been adding updates to an existing thread but we're pinning this for more visibility.)

Hello everyone,

We've been receiving reports of lag in instance dungeons and we are working to improve/resolve this issue. We've checked our network and took other measures that we believe will help with lag during this morning's maintenance, but we understand that folks are still experiencing lag. We'll continue investigating on our end and will make changes as needed. Eta of next update is approximately at 6 p.m. Pacific Time. Thank you for your patience as we try to resolve this issue.
Please contact our Support Team for any account-related questions.

Also if you'd like to clear your billing information, please use the button under account settings >> manage elite status or purchase EMP

Hey folks, as someone already mentioned this was a scheduled maintenance to change the elite buff reset times to 5 p.m. Pacific Time. We also took some measures that we believe will help with lag. The in-game announcement were missing today and we'll work on that. Sorry for the sudden maintenance for those of you who weren't aware. <3<3
Hello everyone,

Adding the 10:18 a.m. as a separate post as well:

During our maintenance at 9 a.m. Pacific Time this morning, we've taken some measures that we believe will help mitigate lag. We'll continue monitoring and looking into ways to improve. Thank you for your patience.
Hello folks,

We will be restarting all servers tomorrow morning at 9 a.m. PDT to address some elite status players' buff reset issue. After the maintenance, the elite buff will reset at 5 p.m. Pacific Time. Expected downtime is approximately 15 - 30 minutes.

All servers will be under maintenance at 9:00 a.m. Pacific Time:

  • Mount Tyrannas - PvP
  • Lake of Tears - PvP
  • Valley of Titans - PvP
  • Tempest Reach - PvE
  • Ascension Valley - PvE
  • Celestial Hills - RP PvE

For real-time server status, please refer to the Server Status page. Thanks for your patience.
We are aware of an issue that is causing Elite Status buffs to not refresh daily as they should be. We are working to resolve this issue as quickly as possible.

It will not be necessary to contact support regarding this, as we are able to determine everyone who should have received the boosts but did not.

Thanks for your patience while we get it worked out.
To clarify, the elite mount will be changed periodically. It's not monthly but we haven't forgotten.
As an update.

We know Skyring didn't reset on Tuesday. Long story short, the season will continue on as is. This season will end on 8/20.

Sorry for any inconvenience this may have caused.
Sorry about the issues you are having, Latza. :( I lack the tech knowledge to help troubleshoot these issues but I'm assuming you're talking to our Support Team. Hope it works very soon!
Thank you, Akko! :)
Thanks for joining us today! See you next week on Twitch! <3
I think it reset for most people but seems like there are a few that didn't. (Checked with several people on a few different servers) Could you send us a ticket so that we can investigate what's going on? :(

The last June Weekend Challenge offered a twist: the top two servers with the most participation receive a triple-drop weekend. The rest get a double-drop weekend. It was a very close race—much closer than we anticipated!—but in the end, the two winners are Tempest Reach and Mount Tyrannas. Congratulations!

Double- and triple-drop rates will be applied to dungeons on all servers starting Friday, July 5 at noon PDT and will run through Monday, July 8 at noon PDT. If you use Instance Matching during this time, matching with anyone from Tempest Reach or Mount Tyrannas during this time will result in a triple drop rate application for that run of the dungeon.

Kelsaik’s Raid can be daunting—even for experienced players! It requires a lot of coordination to gather 20 people, and everyone needs to know how to stay alive! We’ve asked some savvy veterans to share their strategies and helpful tips in defeating the newer and angrier Kelsaik. Here are the contest results!

Our two winners will receive one (1) Radeon HD6850 Vapor-X 1GB graphics card and one (1) TERA: Rising poster (12 x 18) each.

Cammi on Valley of Titans
: Comment from En Masse Creative Services: Very informative! The voiceover was nice and clear, the titles looked good, and the speaker’s pacing and leading were great.

Civility on Mount Tyrannas
: Comment from En Masse Creative Services: Good, solid information, presented with a clear and expressive voiceover. Inconsistent voiceover volume was very noticeable, however.

Our three honorable mentions will each receive one (1) Logitech Wireless Gamepad F710 and one (1) TERA: Rising poster (12 x 18) each.

Healbringer on Mount Tyrannas
: Comment from En Masse Creative Services: The titles at the beginning were a good addition, though they may have run a little too long. The title music didn’t seem to go with the game so well—though we did find it relaxing. The text instruction was useful, but the text effects were distracting and sometimes made the text hard to read.

Calcinha on Mount Tyrannas
: Comment from En Masse Creative Services: Good info—but the text was a little hard to read, between the text effects and text placement on top of the user interface. It was great to hear player chatter here and there.

Mr.Rimza on Mount Tyrannas
: Comment from En Masse Creative Services: Good, useful information, presented in a clear and expressive voice. The voiceover volume varied noticeably, however.

Congratulations to all our winners! Now onward to defeat Kelsaik!
We'll be on LT, I believe, but since the battleground pulls from all servers, it won't matter. :)
The first post is updated as we go, though that doesn't always show up when I edit. Please refer back!
Hello all!

Our weekly stream will be on Wednesday this week. Today at 3 p.m. Pacific Time, we will be queuing for Corsair's Stronghold!

Whether we join our forces together for an epic siege or battle against each other, see you folks in the battleground!

Watch us on TwitchTV!
Edited by: Minea 3 minutes ago
I shall inquire
Some users are experiencing this. Can you contact our support so we can get full details? We are limited in what we can do here on the forums.

If you're having technical issues, please contact our Support Team so that we can help with personalized support.

Otherwise, please keep your post constructive and remember that goodbye posts are against the forum rules. Thanks!
Heya Sodapop,

I'll move this to MT so that you'll have a better chance of finding someone on the server. Good luck and please remember not to share personal information on the forums. :)
Just in case you haven't seen yet, a bit more information in the pinned thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/Daily-Elite-Status-User-Buffs-for-July-1
Hello everyone,

Currently the elite status buffs reset at 5 a.m. Pacific Time after the new patch containing Corsair's Stronghold.

For the elite status users who've missed their buff yesterday, we will be sending one Elite Status Sampler containing 1-hour 100% XP, Gold Hunter, Quester's Gold and Reputation Boost each. This process will take several hours to complete.
Hello folks, if you're experiencing this error and have tried the suggested steps without success, please contact our Support Team so that we can provide a more personalized support for you.
Personally I hate those humanoid ones that has two axes. Their attack range is wide and too fast for me to try to avoid. D:

This weekend, elite players can treat themselves to a reputation boost. Drop by Valkyon Outfitters or Valkyon Outfitters Online for 50 percent off of selected reputation boosts.

50% Reputation Boost (1 day)
50% Reputation Boost (7 day)
100% Reputation Boost (1 day)
100% Reputation Boost (7 day)

The discounts start at 11 a.m. Friday, July 5 and last until 11 a.m. Monday, July 8.
It has been about two months since my last state of support post. During those two months the chat and ticket queues were kept low. Response times for tickets averaged less than 12 hours for most. Chat wait times averaged less than 10 minutes.

Since the patch yesterday we have seen an increase in tickets which was expected with a patch of this size. As of today our current ticket queue sits at roughly 500 tickets that require an answer which puts us at about 24-36 hours for a response. If you have submitted a ticket and have not received a response please hang in there. We certainly don’t want you to wait any longer than you have to and are working as quickly as possible to get through the back log of tickets.

Chat is available for Elite and Founder members, and the wait time is currently minimal (minutes).
Currently the elite buffs reset at 5 a.m. Pacific Time. Sorry for the late update!

Avast ye! The new Corsairs’ Stronghold 20v20 equalized battleground lies ripe for plunder!

Can you breach its gates and overcome its defenders? Can you hold it longer than your opponents?

It’s time to find out. Gather together your heartiest sea-dogs and queue up—or just join the scurvy scalawags already waiting!

Check out the Corsairs' Stronghold page and the game guide for all the details.
You should be able to fix this without downloading the entire game.

Please follow these steps.

1. Close the TERA launcher completely.
2. Navigate to your TERA installation folder. Default location is C:\Program Files (x86)\TERA.
3. Delete the EN.Version file.
4. Launch TERA again.

FAQ page on this topic.
If you've submitted a ticket with the debug log, thank you very much and we appreciate it!
Hello folks, just wanted to let you know that we're aware of this and investigating. Will be able to give you a better update tomorrow morning.
Just want to reiterate, if you're experiencing the "reliable source serving corrupted data", please see this thread and help us by submitting your location and debug log: http://tera-forums.enmasse.com/forums/general-discussion/topics/If-Youre-Experiencing-Reliable-Source-Serving-Corrupt-Data
If you're experiencing "Source File Serving Corrupt Data" error, please submit a Support Ticket with your location (city and state) and your /debug log.

1. Create a Support Ticket.
2. Attach the /debug file to the Support ticket. Here is a detailed FAQ page on how to obtain the TERA launcher debug file.
3. Please include your location (city and state/province)

We're actively tracking and working on this and we appreciate your help!
Edited by: Minea 3 minutes ago
We're in the process of selecting the winners, so hopefully this week. :)
Aside from The Candy Keeper and It's Bacon achievements, what other ones?

Also, instead of "/r" you just press "r" now. This is re-bindable in the options.
Please make sure to follow the suggested steps, repair needs to be completed before pressing the play button.

(Let's keep it in one place. It's easier for us and everyone else to keep track of the issue: http://tera-forums.enmasse.com/forums/general-discussion/topics/Solution-Source-file-was-corrupted)
Edited by: Minea 1 minute ago
Aepha, BilIllusion, and Vix, please check your PM. Thanks!
Receipts are going out now, over the next few hours, followed by the winners of the Unicorn.
- Chat will display multiple lines of the same text for some users.
- Chat Tabs are disappearing.
For the above 2 issues, please "Reset to Default Tabs"
- EBG's are incorrectly displayed as 15-man raid, but still work.

Redirecting to the new thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/Solution-Source-file-was-corrupted
We are looking into the cause of this.

A few things:
Please make double sure you are on a clean client (i.e. no mods).
Please delete your EN.version and restart your launcher.
Do NOT delete your game.version unless you feel like re-downloading the entire game.
Cross Parry had a 0.5 sec cooldown before. In the game it dispayed as "1sec" because it doesn't display half seconds. However, if you were to count it, it is a half second.

Now it is 1 second.
this will be removed in the short restart we will be having at 10:45 PDT. But the restart is to fix the 15v15s.

We will be doing a quick restart on all servers to address an issue with the 15 vs. 15 battleground. Expected downtime is approximately 15 - 30 minutes.

All servers will be unavailable at 10:45 a.m. Pacific Time:

  • Mount Tyrannas - PvP
  • Lake of Tears - PvP
  • Valley of Titans - PvP
  • Tempest Reach - PvE
  • Ascension Valley - PvE
  • Celestial Hills - RP PvE

For real-time server status, please refer to the Server Status page. Thanks for your patience.
Malrok is correct. For those of you that pre-loaded, it is just applying the patch that you preloaded.
You can patch now, but the servers are not up yet.
Sorry for the confusion on this! This was a last minute change as we found out we were able to get the patch out to you all a day earlier than planned. We updated everything as much as we could, including the in-game update announcement that everyone sees when they log in, but we missed the date in the patch notes.

In any case, it's happening right now.
Xicor on 07/01/2013, 07:59 AM - view
1. find someone who has 4 rocks or find 4 ppl who have 1 rock each
2. there are no factors involved in enchanting other than the + level of the item you are enchanting, the rarity of the fodder you are using and the alkahest you are using
3. you dont invest money for either of these, you do the quests and level them up to max through the quests... then you use them to make your end game VM gear

enchant success rate (the % gained from failing) is also a factor.
Hi Wolfy,

1. This was addressed a week or so ago on the forums by me. There was a lot of rumors circulating ever since stagger got introduced, that KTera changed stagger. BHS has said this is not true, and there are no patch notes in any language that indicate this as well. I have also verified this in KTera. I know this doesn't help you out in your plight, but I hope you can take this as my (2nd) official response on stagger for this patch :/. I still wouldn't say any berserker is "useless" in group pvp.

2. It will be the same gear with a different name. Yes I know the gear is not balanced amongst all the classes, and maybe this will change the longer all the other regions also roll with this gear. However, the 20v20 is not designed to emphasize individual or even small team play. Your impact on the outcome does not rely on your crit damage or attack speed.
Edited by: Treeshark 1 minute ago
If you experience an unknown file error, please follow these steps.

1. Close the TERA launcher completely.
2. Navigate to your TERA installation folder. Default location is C:\Program Files (x86)\TERA.
3. Delete the EN.Version file.
4. Launch TERA again.

For more details, please see our FAQ page on this topic.
Edited by: Minea 2 minutes ago
Hello everyone,

Next week's scheduled maintenance is at 6 a.m. Pacific Time. Instead of the regular maintenance on Tuesday, we will have a maintenance from 6 a.m. - 9 a.m. Pacific Time on Monday, 7/1.

All servers will be unavailable from 6:00 a.m. Pacific Time to 9:00.a.m. Pacific Time on Monday, July 1:

  • Mount Tyrannas - PvP
  • Lake of Tears - PvP
  • Tempest Reach - PvE
  • Ascension Valley - PvE
  • Celestial Hills - RP PvE
  • Valley of Titans - PvP

This change is only for the first week of July as we push out a big patch containing Corsair's Stronghold and other changes.

For real-time server status, please refer to the Server Status page. Thanks for your patience!
It's a legendary mount that only the people who've defeated the broccoli monster and eat 10 bowls of cereal per day can see.

(Just kidding.. It's a mount we never had. ^_^;;)
Not applicable for us, we've fixed the patch notes. :(
Roda on 06/28/2013, 05:18 PM - view

False. Yes you can.

Our newest patch has it all: airships, class adjustments, cannons, and the initial preparations for our new alliance system. Read the full patch notes to see everything you can expect in next weeks’ patch!
Have to say I really enjoyed reading/viewing the comic/drawings! Nice job! <3<3<3
(Let's drop the off-topic discussion and get back to the topic on hand. Also please remember to make constructive posts free of personal attacks. Take this as a warning please.)

The final weekend challenge is nearly here! Complete this weekend’s challenges to enter a drawing for Rainbow, the unicorn mount—and cash in challenge receipts with Major Milestone for special accessory items.

This challenge starts at 12:01 a.m. PDT this Saturday, June 29, and ends at 11:59 p.m. PDT Sunday, June 30.

Your final challenge: participate in 30 duels! Whether you win or lose, you’ll be entered for one last chance to win one of 100 unicorn mounts, to be randomly drawn on Monday, July 1.

Got some downtime between duels? The final bonus challenge this weekend is to set off 200 fireworks! Light up the sky for an additional entry into the unicorn mount drawing.

And once again, keep your challenge receipts! You can trade them in to Major Milestone for cool accessory items.

But wait, there’s more! When the dust settles, we’re going to tally up all the completed challenges for this weekend and award a special prize: the top two servers with the highest challenge completion rate (percentage of challenges completed relative to the server’s population) will get a triple-drop weekend starting June 5! All other servers will get a double-drop weekend.

Have questions about how to complete the challenges? Our Customer Service team has put together a list of frequently-asked questions to help you make the most of the June weekend challenges!
If you have any questions on in-game moderation, please contact our Support Team. It is against the forum rules to discuss moderation action. :( Good luck!
As someone mentioned in the thread, the client's purpose is to let us play TERA. Unpacking the files and posting the images is not okay for the forums. I do know you mean well and I appreciate your efforts! :) (And thank you for removing the images.)
Hello everyone,

Corsair's Stronghold is almost here! For our weekly stream at 3 p.m. Pacific Time tomorrow (Friday), we will take you inside the new 20 vs. 20 battleground and give you guys a sneak peek!

Join Treeshark and Tonka as they showcase the various features in Corsair's Stronghold and talk about the upcoming patch next week!

Join us on TwitchTV!
Edited by: Minea 5 minutes ago
Thank you all for joining us this week! Death can be chaotic fun! :)

We'll have a post up about tomorrow's special stream in a bit.

You’ve got questions. He’s got answers!

TERA Producer Patrick “Treeshark” Sun will be answering your questions on Reddit this Friday, June 28, from 10 a.m. to 3 p.m. PDT.

Bookmark the page (www.reddit.com/r/teraonline), and mark your calendars!
Yeah, chat wasn't working for anyone earlier. It's working now though. :)
1 - no bumping :)
2 - Happy cloud is designed to get you in as fast as possible, so it will get the necessary content to get you in the character creation and island of dawn to play. Not really good if you are already a high level player. It is not downloading "faster" it is just getting you in the game faster.

3- Our Tera Launcher will resume downloads.
Edited by: Treeshark 1 minute ago
Belated forum congratulations to the fashion show winners Summer.Rain and Sebs. :)
Oo, nice event! Good luck! :D
(Looking at the actual content of the thread, this is closer to Off-Topic than TERA itself.)
(Moving this to Arts section)
(Moving this to Languages)
At level 22 and working the Kumas and Nagas. :)
(Let's keep these individual names off the forums and keep this type of threads in MT - I think sending them an in-game mail would be a good idea.

Also, this is a reminder that any type of transaction is at your own risk, and real money transaction is a definite no-no.)
(This seems like a great discussion for PvE subforum! :) )
Closing this thread as it has run its course.

Also please note that personal attacks and real life political/racial/religious remarks are not allowed on the forums.
Please note that you may not offer any real money for names, and we cannot guarantee these transaction. This is completely at your own risk.

Also moving this thread to VT.

Hats! Eye patches! Peg-legs! It’s all here with the new pirate costumes, now available in Valkyon Outfitters! From baraka to elin, from patch to peg, this new addition will have you shipshape in no time!

If you can’t decide what would suit you best, don’t worry! Pick up our plunder bundle and you’ll get a little bit of everything.
well this escalated quickly. servers are back up, so you can settle this on the battlefield. locking now :)
coming back up now!
Hello folks,

We have a scheduled maintenance for our websites and the web store on Wednesday, starting at 10 a.m. Pacific Time.

Maintenance Duration: 10 a.m. - 10:30 a.m. PDT on Wednesday, 6/26

Please note that our game servers and in-game store will remain available. Thanks!
We have a couple optimization tweaks coming. I am not sure what build we will get them in but QA indications are quite positive.
Treeshark and Tonka will be playing regular characters, their goal is to level to 30! :)
Hello everyone,

We are excited for the arrival of Corsair's Stronghold next week! In addition to the cannons and airships, Corsair's Stronghold will be available for all players level 30 and above.

In order to celebrate and prepare for Corsair's Stronghold, Tonka and Treeshark will be streaming their daily TERA journey on Ascension Valley at 4 p.m. Pacific Time, from Monday to Thursday (6/24 - 27) this week.

Join us on TwitchTV!
Edited by: Minea 15 minutes ago
xMysterio on 06/24/2013, 01:29 PM - view
i did both challenges , and received nothing TreeShark

Spent over 20 gold on Fires and 30 on power charms =/ and got nothing.

Did you check your Item Claim? That's where they will be.
Oh gosh, even a stoic baraka will chuckle at the red mustache. xD
There were 100 mounts total.

All receipts have been delivered, as well as the winners of the mounts.
It's a rolling delivery, not instant. I'll update when everything gets sent out, including the Unicorn mounts. :)
Receipts are being sent out now.

There will be items added into the Major Milestone shop tomorrow during maintenance, fyi.
We'll be sending out the challenge receipt tokens today, no worries. :)

(And yep, it was to use the charms, didn't have to receive the buffs (especially since sometimes the buff doesn't go into effect due to already having a stronger effect.)
BurstMeteorEX on 06/23/2013, 03:59 PM - view
Is there any specific reason why there can only be 2 fraywinds? Is it due to server size (or whatever its called) restriction?

I'm not sure about the reason, it is just how it is.
We only had room for 2 Fraywinds, and given the usage rate of the raid version vs the equalized, it was a sacrifice we were willing to make.
This is a reported bug that we are pinpointing because not everyone suffers from it.

Though, I am a bit flattered that you are comparing our launcher to the most popular web browser in the world :).
Cool it everyone. The question has been answered, no need to prolong this.
we won't discuss private account matters on the forums. this isn't the first time someone has tried to and it's the same answer every time.

(A friendly reminder to keep all posts respectful and civil. Thanks!)
Thanks for joining us! It was fun for all of us as well! :)
The order it is done in does not matter, just the time frame. Hopefully there will be enough campfires around the world to help you out :).

To be clear, all the campfires have to be used by one character. The charms can be burned on a different one, but they must be all burned by the same one.

Thus, if my account has a character named "Tree" and a character named "Shark", Tree can use 200 campfires, and Shark can burn 100 charms, and that will count.

There are 4 different campfires that will count (the normal one, santa candle, hasty, and charming). And any item with the word "Charm" in it, that is actually a charm, will also count for the 2nd one.

Hope this answers any question, past or future!

Weekend challenges are back for June, and it’s time for our next one! Complete challenges to enter a drawing for a unicorn mount, and cash in challenge receipts with Major Milestone for special accessory items.

The second June challenge starts at 12:01a.m. PDT this Saturday, June 22, and ends at 11:59 p.m. PDT Sunday, June 23.

Your challenge this weekend: just use 200 campfires, and you’ll be entered for a chance to win one of 100 unicorn mounts, to be randomly drawn on Monday, June 24.

While you’re using those campfires, throw some charms on every other one, because the bonus challenge this weekend is to burn 100 charms! Complete this bonus challenge and you’ll be entered again for the unicorn mount drawing.

And remember: hang onto your challenge receipts! Major Milestone is still waiting for you in game to trade receipts for cool accessory items.

There’s one more weekend challenge left to go! Look for more info on Tuesday about next weekend’s challenge, with more chances to win a unicorn mount—and a bonus challenge to improve your odds!

Have questions about how to complete the challenges? Our Customer Service team has put together a list of frequently-asked questions to help you make the most of the June weekend challenges!
Wow, this sure brings back some memories! Very cool! :)
We will have everything (class balance wise) through the mystic thralls patch.

Like Lei said, stagger is unaffected (aside from the archers) and I have not see anything aside from hearsay to the contrary.
Edited by: Treeshark 2 minutes ago
LT is where we'll be hanging out while we wait for the queue to pop. :)

Also today's giveaways are pirate items.
This seems super fun, and it's obvious you guys are putting a lot of effort in this. Good luck! :)
Lthrhxqt on 06/21/2013, 02:25 AM - view
I've seen so many people dual client, with their main 60 character helping their alts in quests/bams/or protection(PvP). does enmasse allow us to use two client in one pc or is it a bannable offense?

This is completely acceptable. We will not ban for running more than one client at a time.
There are currently no plans to move TERA to the PS4 or any other console.
Edited by: Solomon 1 minute ago
We're about to restart TR, this should hopefully resolve the issue. I'll keep you updated.
I was able to log into TR now, confirmed for everyone else as well?
Hello, all!

On Friday 6/21, Tonka, Wallypark and Minea will be queuing up for some battleground fun at 3 p.m. Pacific Time. We will be streaming from Lake of Tears with giveaways in our TwitchTV channel!

Join us tomorrow at 3 p.m. PDT!
All things must come to an end and so will this derailed thread. Don't feed trolling people, folks.
Just to make it clear one more time, moderation action is purely based on the actual post/s and how they break the forum rules. Otherwise we're colorblind to the ranking colors.

(Also, no more discussion on moderation action please. :( )
Hello OP, we show no DoS on our system and we are not seeing a slowdown. Could you give us a bit more information that may explain the theory? If the professional has a packet capture showing a DoS sourcing from our system, please contact our Support Team with the log and we'll help. Or a screencap from the router logs indication you mentioned will help too. If you're just seeing packet loss, it wouldn't indicate anything other than the connection being spotty - which could be for any number of reasons. Thanks!

Our newest guild interview is with Viral, who use a unique rule-by-committee structure to run their guild. Read about that—and more—in the interview below.

Viral seems to be one of the most respected guilds on Lake of Tears. Could you tell us a bit about the guild’s background? How did the starting members meet?

The original core of Viral began as a small number of friends that were new to the game and each other; we just happened to be in the same guild. Before long, five of us agreed that we needed to branch off and create our own guild, seeing as we all had similar goals and aspirations in TERA. We all saw the appeal of coming together with new friends and creating an environment where we all grow together—character, friendships, and guild alike. Viral was born shortly thereafter, quickly coming into the cross hairs of some of the strongest guilds on the server. We maintained the idea that quality far outweighs quantity, and strived to set ourselves apart as a family and community over all else. Viral has seen its ups and downs, but the original structure still stands unwavering, strengthened by every new member we welcome into the family.

How would you describe Viral to the other players? Is there something Viral is known for? For example, holding events, political power or frequent GvG, etc.?

Viral is a tight-knit group of players that are serious about the game but at the same time very laid back. Since our guild was created, we have been one of the top guilds in GvG and host many events ranging from full server GvGs one night to Hide-and-Seek with prizes within our guild. We were one of the guilds that forced everyone else (server-wide) out of Granarkus during Nexus through GvG and made it a ghost town. We are seen as a guild that holds their members to a higher standard and have low tolerance for disrespect. I think this is why we have been successful for so long. In the end, we are one of the few guilds that have managed to stay together since the beginning of the server.

Viral has a unique and interesting leadership structure where multiple leaders take turns in leading the guild. How did this come about? What are the reasons behind this decision?

The “Council” system we have basically started because none of us wanted the actual guild master title. We believe that having one voice to lead a guild isn’t enough and wanted a system where we as a group could discuss what was best for the guild. We also feel that this system works best with a larger guild, because everyone feels like they have a voice or opinion in the guild. We typically don’t have any clashes of personalities when it comes to leadership because anyone in the guild can contact another leader of the same level of authority. There are currently five leaders of Viral: Dreaming, Ivory, Don, Caine & Cease. We also have several very active officers that keep their eyes open on recruiting players, GvG authority, forming raids, and managing the guild bank. Our officers also play an essential role in encouraging people to participate in our guild events and boost morale.

What role do you see Viral playing on Lake of Tears as TERA continues to evolve? Any particular plans?

Viral is a very established and respected guild in Lake of Tears’ community. We have previously done open world PvP events which had really good turn outs. It’s fun to get the community moving and spice things up. We will be doing more in the future and possibly other fun activities. As a guild we will continue to hammer out dungeons and battlegrounds in preparation for future content. We want to make sure every member has what they need to tackle anything En Masse can throw at us.

Are you currently recruiting? If so who would you encourage to apply? If not, what are some of the activities you enjoy the most?

Yes, our guild is currently recruiting and has been recruiting since we started the guild. We definitely keep our ranks open for recruitment as we are constantly expanding and maintaining the community we pride ourselves on. We would encourage all players to apply, although our main requirement for recruitment is a good personality. The main reason for this is because of the community mentioned before—we definitely prefer personality over skill because of the fact that we’ve slowly become a little family. Viral is always willing to help new players improve both gear and skill.

Anything you’d like to say to the guild members? To En Masse?

All of us from the Council would like to thank our officers: Clooud, Cogie, Allure, Rags & Synesthete. The organization and recruits that they find helped form the family we have today. We would also like to thank all the members that started Viral with us: Crucio, Super[filtered], Malarr, Sollo, Erosius, Inaris, Frosthowl, Manbearpig, Xaeophi, and Holymoly. All of these members helped with their input of what a guild should be and formed the main philosophy that Viral runs by: that community and having fun come first. We’d also like to thank a member who could no longer be with us, Crits.
If the theory is true then I should have gotten several drops already but I've never had it drop.. :(

I'm afraid these superstitions don't work.
Stryk2r on 06/19/2013, 04:43 AM - view
-snip- cz it kinda bothers me that we cant delete our credit card information in our profile.. -snip-.

I believe there is an option to clear your billing information. It's the blue button that says "Clear Billing & Credit Card Info".

Hello folks,

We are working hard to prepare for our July 2nd update mentioned in Treeshark's Producer's Letter. As a part of this, the launcher now has the ability to pre-download future patches. Starting today when you exit the launcher, you will see a new window notifying you of the pre-download option by leaving the launcher open.

Please note that this is a functionality addition only, and no patch is available to pre-download at this time.
Edited by: Minea 2 minutes ago
Let's keep this issue in support tickets, no need to spam the forums.
Currently looks like this:

We don't have a published list of Rainbow winners, they have been delivered yesterday. If you haven't received one yet, good luck this weekend!

(Please note my public warning to keep the posts on topic.)
(Let's not derail the topic more. Also, please do not discuss moderation action, PM me if you have questions or comments. Remember to follow the rules and report if you see/suspect an inappropriate behavior please.)
TERA does not support any type of 3rd party programs or alteration of the client. :(
The receipt tokens and the Rainbow prize have been sent out yesterday.

(Let's keep this thread on topic, folks. I'm looking at several specific posters here.)
(Remember to keep the post respectful, folks. There's no point in keeping the thread open if you can't carry a respectful discussion.)
Now this thread is ruined due to spam and off-topic posts. Don't do this to other people's threads, please. Take this as a warning.

@OP, Please feel free to create a new thread with the same content. Sorry about that. :(
We were still in the process of sending them out earlier. This should be done now along with the prize delivery.

Also to clarify, you had to enchant an item at least from +8 to +9. It's okay if you started out from 0 or +8, and it's okay if you went from +8 to +12, but somewhere in the process you had to enchant from +8 to +9.

The bonus entry should give an additional token as well.
Hey folks, I just checked with our team and they are still in the process of being sent out to everyone. It takes a few hours to be sent out to all, so my apologies for creating the confusion. xD
Edited by: Minea 3 minutes ago - Reason: Will edit my earlier post as well :)
The entries are per game account.
Nice screenshots in matching hats! :)
Any male or female character of any race can wear the Soft Kitty hat! :)

Many dragons died to bring you these bargains!

This weekend, all black dragon weapon skins are 50 percent off in Valkyon Outfitters. Now’s your chance to change your favorite weapon’s look without affecting its stats. Click on the Valkyon Outfitters button on your in-game menu to pick up a black dragon skin designed especially for your weapon:

Twin Dragons (Warrior) (Permanent)
Dragon Reach (Lancer) (Permanent)
Dragon Tooth (Slayer) (Permanent)
Dragon Fury (Berserker) (Permanent)
Dragon Eye (Sorcerer) (Permanent)
Dragon Sting (Archer) (Permanent)
Dragon Standard (Priest) (Permanent)
Dragon Maul (Mystic) (Permanent)

The sale starts Friday, June 14, at 11:00 a.m. PDT, and runs through Monday, June 17, at 11:00 a.m. PDT. Don’t delay—shop today!
(Moving this to Off-Topic)
Our FAQ includes all of the gatherable items that count for this weekend's challenge!

It’s here: Valkyon Outfitters is now online! Finally, you can shop the store both in the game and on the web.

To celebrate, we are offering a new item for sale: the soft kitty hat. The soft kitty hat is available only until Tuesday, June 25, and only from Valkyon Outfitters Online.

And that’s not all! Every day until June 25, Valkyon Outfitters offers a new 99 EMP sale. These daily deals let you buy popular TERA items for a mere 99 EMP, and the selection changes every day at 11 a.m. PDT.

Come back again and again to see what’s in store for you!
Today, it will be "Prettiest male high elf" *bats manly eyelashes*
GodsGunman on 06/14/2013, 10:50 AM - view
For the future, will we always be able to use receipts that we got from past events on vendors for new events?

For example, if I get a bunch of receipts from the events scheduled for June 2013, then in January 2014 there's another challenge receipt event, will I always be able to use my receipts from the earlier event to get prizes from the later event?

Reasonable question, but the short answer is I don't know. It very well could be that instead of creating a new mechanism to deliver items for these type of events we use the current way. I cannot be 100% certain on this though.
AVClassic on 06/14/2013, 10:14 AM - view
Hey Solomon, are the accessories the same as the ones for the previous challenge or will there be new ones? Also, if we still have our tokens from before, can we use those, or will there be new tokens?

We are planning to add a couple items to the vendor from the anniversary event. We will announce that a bit later since it's not finalized. If you still have your receipts from the anniversary event they will work for this one as well.
Kultra -- a man of 2 words.

For those that like a wordier response if you are +8 and go to +9 you get credit. You do not need to go from 0 to 9.
You will increase your backstab percentage by aiming the reticle higher on hills and stairs. If you are only facing the mob and don't aim up you will more than likely miss.
@Manko, Yeah, we'd like to do that as well. Count it as our long term goal. :)
We'll post what items count to make it very clear, no worries! (I'll link it here when we do. :) )
In case you haven't seen it, the Soft Kitty hat is available at our web store. (It's not available at the in-game store, the Soft Kitty hat is a special item to celebrate our web store opening. :) )
Tazusa on 06/13/2013, 04:20 PM - view
We should run a prize lottery for guessing how many wipes they will have on acnm. it'll be great!

Ahahaha! Ahaha.... ;_;
Hello everyone,

Tonka, Cade and I will be streaming our Argon Corpus (normal mode) run tomorrow at 3 p.m. Pacific Time. We will be on Valley of Titans!

Join us on TwitchTV at 3 p.m. Pacific Time!
Edited by: Minea 5 minutes ago

Weekend challenges were so popular in May that we just had to bring them back for June! Complete challenges to enter a drawing for a unicorn mount, and cash in challenge receipts with Major Milestone for special accessory items.

The first June challenge starts at 12:01 a.m. PDT this Saturday, June 15. Enchant an item to +9 or better for a challenge receipt and an entry for the unicorn mount drawing.

Once you complete that challenge, you can work on a bonus challenge. Gather 20 of each type of material—plant, crystal, and ore—to earn a second entry!

You have until 11:59 p.m. PDT Sunday, June 16 to complete this weekend’s challenges. On Monday, June 17, we’ll send out challenge receipts and then randomly select 100 winners to receive a unicorn mount.

And hang on to those challenge receipts! Major Milestone is waiting for you in game to trade receipts for cool accessory items.

There are new challenges each weekend in June, with more chances to win a unicorn mount—plus more bonus challenges to improve your odds!
There are some inaccuracies in the article which we will correct with Massively. In the meantime, please refer to my letter published on Tuesday for the most up-to-date information. :)
Keep up the good work, folks! :)
We currently don't have any plans to offer different server sets for our region.

Also remember to follow the forum rules on personal attacks.
MegaMouseGW on 06/13/2013, 11:16 AM - view
I would rather be whipped by a wet noodle by Minea than buy that hat. Common when are we getting the pirate costumes already.

You sure about that? >:)

(Thanks, Roda! :) )
For the North American version of TERA published by En Masse (us), we have standard, founder, and elite status. You can be 2 of the 3 statuses at the same time as well. For example, if you've purchased a copy of TERA box and subscribe as elite status, then you'll get the benefits of founder and elite. More information can be found in our FAQ here.

But I also want to clarify that for NA version of TERA, we don't use these terms "TERA club" or "veteran", so please make sure you have the correct regional version of the game. :)
You're correct, this is a known bug. We're working on it but I'm not aware of an eta for a fix.
Just letting you guys know that this has been fixed, sorry about the inconvenience! Also you can now use these in addition to the elite buffs and the duration of the buff will stack.
(I'm moving this to Languages section of the forums, where non-English threads are located. Thanks!)
Nice event, pinned for more visibility. :)
(This discussion is more suited for Off-Topic. :) )
To confirm, this hat will be back at our store very soon (not in strongboxes). It also works for both male and female characters. :)
Redirecting to http://tera-forums.enmasse.com/forums/tempest-reach/topics/Faces-of-Tempest-Reach?page=1
We can suggest/request, but ultimately the decision is up to BHS. That said, always feel free to share what you'd like to see and we'll do our best to relay the message.

Also to clarify, NHN does not design anything. They're another publisher for another territory. :)
Nope, you don't need to cover every role in the video. How much you want to cover for all or one, etc., we leave that up to you. :)
Let's consolidate the threads on the same topic. We already have 2 unicorn-related threads on the first page. Thanks!
Folks, most of what I said in another thread applies here too. We aren't here to define a game-related term or compare other games. As the official TERA forum, this exists to help with TERA's community and improve TERA as a game. Let's try to focus on that instead here, so I'll move this to Off-Topic instead.
@OP, This is the TERA forums, which exists to build its TERA community. If you wish to compare and discuss other games in detail, please stop. This isn't an all-game site or forums, so we need to focus on TERA. I will say this again: If you wish to come back to play TERA, that's fantastic, see you in game! But we're not here to change your mind. :)

Kelsaik’s Raid Video Guide Contest

Have you been a part of a 20-player team that defeated the new Kelsaik’s Raid? Maybe you were the one who led the team to victory? If you’ve experienced Kelsaik’s hellfire and lived to tell the tale, this contest is for you!

Show us your awesome Kelsaik strategies in a guide video! How did you survive its firebreath and flame pillars? What helpful hints and tips do you offer to the brave challengers who are looking to face Kelsaik in the 20-player raid?


• 11:59 p.m. Pacific Time, June 23


• Top two videos will receive 1 Radeon HD6850 Vapor-X 1GB graphics card and one (1)
TERA: Rising poster (12 x 18) each.
• Three honorable mentions will receive 1 Logitech Wireless Gamepad F710 and one (1)
TERA: Rising poster (12 x 18) each.

How do I participate?

1. Create a video guide for the 20-player Kelsaik’s Raid.

Video requirements:

• Videos can be no longer than five minutes. Longer videos will be disqualified.
• Include your character and server name in the email.
• All components of the video and audio must be your original work or from TERA. All standard En Masse Entertainment contest rules apply.
• Limit one entry per person.

2. Email the entry link to community@enmasse.com.

We look forward to seeing your awesome videos!
OP, Welcome back! I think the best way to start would be for you to find your own reasons to play TERA. If you are interested in the game content changes since you left, I suggest the Patch Notes, that'll get you caught up nicely! If you're interested in joining a community (since you've mentioned you've pretty much played alone), an excellent way to make new friends will be to join a guild or introduce yourself in a server forum, maybe looking for a leveling friend. We're all gamers but we are all individuals. No one can tell you you should like something because they do.. I think it just makes sense for you to find what you enjoy about TERA yourself. :)

To everyone, please keep all off-topic contents (including religion) away from the forums or move to Off-Topic. This is the official TERA forums after all. Also please remember to be civil and constructive in all of your posts.
That was hilarious.

Thanks for the laugh!
Minea on 06/11/2013, 01:37 PM - view
Paid server transfers are temporarily disabled while we fix a bug but we're working on it!

We've addressed the issue and server transfers are available. Thank you for your patience.
There isn't a lot i can answer RIGHT now. But I want to. I'm thinking about holding an AMA (on reddit) later this month to answer questions and stuff. Why I can't answer right now, is also something i can't answer right now.

It's meta.
Redirecting to the already existing thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/UNICORNS-Theyre-Here


Since the last time we spoke, we’ve enjoyed quite a celebration month for our first year of live service. Our loading screen fan art contest yielded awesome entries, and Major Milestone made an appearance to reward challenge seekers. We handed out a few thousand Gourmando mounts through our scavenger hunt, and let’s not forget about the planting of the campfires…so many campfires. I also promised last time that I’d provide more details on the upcoming content for TERA, so without further ado:

On July 2, we debut a giant patch that contains Corsairs’ Stronghold, the battleground where you siege a castle with airships, cannons, tanks, and your own wit. You’ll join a team of 20 players to attack a castle and destroy its heart crystal while defending your own against another team of 20 players. However, unlike Fraywind Canyon or the Champions’ Skyring, this battleground is not just for max-level players anymore. Accessible at level 30, you’ll be able to earn experience via Corsairs’ Stronghold. All the gear in the stronghold will be equalized, so even if you’re not max level, you’ll contribute to your team. Other features of Corsairs’ Stronghold include:

• Using tanks and cannons to both defend and attack.
• The attacking team using airships to infiltrate quickly. Its lightweight strength is also its weakness, however, so be wary of incoming cannon fire!
• A new daily quest added for Corsairs’ Stronghold.
• Rewards of Bellicarium credits and, for non-max-level players, XP.

I’m pretty excited to play this with everyone! Hopefully I won’t get slaughtered too badly, but if our recent twitch streams mean anything, I probably will. This won’t be the only thing coming in our July 2 patch. I’ve talked about decreasing the gap between our release and Korea’s before, and this patch is our first step in this direction. There will be some major changes in the world of TERA with this patch, first and foremost being a slew of class-balance changes that will affect everyone. Yes, even you mystics with your shiny new thralls. Second, the levels, difficulty, and rewards of some dungeons will be changing as well. A lot of the dungeons you’ve seen in earlier levels will be pushed up a few levels, their difficulty and rewards adjusted accordingly. There are more details here than I can provide right now, but we’ll definitely be keeping you posted. Third, the Island of Dawn will be modified to provide you a quicker leveling experience in the early stages of TERA. We’re also making a lot of little changes that will hopefully improve everyone’s quality of life in TERA—starting with a bigger friends list.

Finally, a lot of you will notice upon logging in on July 2 that the political system as you know it is no longer active. As you may have guessed from everything else I’ve said, this patch is the prelude to alliances. The most important takeaway from this right now is that the current election ending this Friday, June 14, will also be the last one, so make it count! All the specialty shops will be open in this patch until the alliances arrive in August, when we’ll see the exarchs and the different alliances start controlling the world of TERA in their own way.

A patch this big in content is also pretty big in physical size, which is why we’re enabling you to pre-load this patch onto your computer later this month. The instructions and details will be available soon.

Now, all this happens in July, but we haven’t forgotten about June! For starters, every weekend starting June 14 will have its own set of challenges, akin to the Four-to-Score challenges we had last month. We’ll randomly choose a set of winners for a new rare prize each weekend. We may also have another twist in store for these challenges, but I’ll save that for later.

In summary, the next few months come with a lot of new content, big changes, and fun events to go along with them. We’re really excited about Corsairs’ Stronghold and the new changes coming up for TERA, and we hope you are too!

Treeshark out.

Edited by: Minea 1 minute ago
The Rainbow is an ongoing addition to the strongbox items and there is no plan to add it to Valkyon Outfitters.
Paid server transfers are temporarily disabled while we fix a bug but we're working on it!
Hello everyone,

Tomorrow, we will be performing a scheduled web store maintenance to add new store features.

Duration: 10 a.m. Pacific Time - 10: 30 a.m. Pacific Time on June 12

Please note that our Valkyon Outfitters (in-game store) is not affected by this maintenance and will be available. Thank you.
Instead of posting it on the forums, we advise you to let our Support Team know next time.

We'll take it from here for now.

There will be a quick restart on all servers.

On June 11, all servers will be unavailable from 10:45 a.m. to 11:15 a.m. Pacific Time:

  • Mount Tyrannas - PvP
  • Lake of Tears - PvP
  • Valley of Titans - PvP
  • Tempest Reach - PvE
  • Ascension Valley - PvE
  • Celestial Hills - RP PvE

For real-time server status, please refer to the Server Status page. Thanks for your patience.
Roda on 06/10/2013, 09:45 AM - view
Lies! I am being cyberbullied!

Internet bullies? How dare they show up here? Are they the horrible Yelpers or Reddits I've heard of??

But seriously, if you post often on the forums, you know who you are and so do we. I'd say as long as the posts are constructive and are within the rules there's nothing to worry about. Also the system is relatively new, so we're still looking at things.

(Also seriously, if you ever feel like a post/behavior is not appropriate, report it to us so we can take action. Thanks.)
Cease on 06/07/2013, 11:56 AM - view
We could make a spot for you Treeshark, but only if you are a popori that looks like ^


This weekend, TERA brings takes some of your favorite exotic costumes and cuts them down to half price. Drop by Valkyon Outfitters and pick up the outfit you always wanted to wear, then slip it on and show it off!

- Jumpsuit of Death: a permanent addition to your wardrobe (for male characters).
- Leotard 3-pack: it’s like dance recital, all over again (for female characters)!
- Magic Box: what’s inside is always a surprise…but it’s an even more pleasant one when it’s the rare “Black Magic” costume.
- Martial Arts Box: A whole box of martial materials and maybe even the rare Kill BAM costume…just in case you have some huge vermin to kill.

The discounts start Friday, June 7 at 11 a.m. PDT and end Monday, June 10 at 11 a.m.
Treeshark on 06/07/2013, 11:34 AM - view
I'm not invited? Sad treeshark is sad.

Ohhhhhh I may have to get a few Tawny Huntresses.... *rubs hands together*
I'm not invited? Sad treeshark is sad.
AVClassic on 06/07/2013, 10:41 AM - view
Hey Tree, how high of importance was preserving the economies of new servers such as LoT and AV when the decision to open transfers was made? For example on AV, as soon as the anouncement was made, all the vitriols (about 2 pages) on the broker that were standard price were immediately bought out (likely by players wishing to transfer them back to TR or MT) or players transfering TO TR or MT. As a result average vitriol price on broker has increased by 20-25k.

just curious

news like this was going to spike prices, and across all servers not just the new ones. like spikes in any market, things go back to how they were once it dies down.
I appreciate the (mostly) constructive feedback :).

There's a lot to consider when making a change like this and lowering the level and gold restrictions was a way to soften the blow. We've taken into consideration what you guys have said and the following change will be made effective immediately:

Current level restriction has been lowered from 40 to 30. The new June 11 restriction has been raised from 20 to 30. In other words, the level restriction is now 30 and will be so for the foreseeable future.

This has been reflected on the news post and the FAQ. As for everything else, we'll see how things play out.

Treeshark on 06/06/2013, 06:53 PM

p.s. There have been some questions as to how it will work when it becomes paid. It will work exactly the same, you go to the same place to pick your characters and everything. There is no server transfer token.

Character transfer method won't change, you'll still use the button from your account page after you log into the website. :)
Hello folks,

Let's stay away from overdramatic and non-constructive topics. :)

We'll share more information on what's coming as we get ready to share them. (soon-ish)
Hello, all!

On Friday 6/7, Treeshark, Tonka and WallyPark will be queuing up for some battleground runs at 3 p.m. Pacific Time. We will be on Lake of Tears and streaming in our official channel on TwitchTV.

Join us tomorrow at 3 p.m. PDT!

Edited by: Minea 1 minute ago
HelNoel on 06/06/2013, 08:23 AM - view
it is just added atlases? so the atlas usually designated for your Main will NOT be gone, correct? like a replacement quality for quanity?

Yep, it is in addition to the current elite perks. So it's a bit easier to use it on alt characters, especially if they're on a different server. :)
Qoog on 06/06/2013, 03:38 PM - view
Will you pay the emp directly on the website or will eme be selling transfer tokens?
I have one of each class leveled to at least 30, 4 of them are 60s. Same deal with most of my guildmates. If my guild decides to transfer because VoT is still too empty, it'll cost each of us at least $100. :/

How you transfer will remain the same (the button on the account AMS page), so it will not be a token. It's free until Tuesday.
Faerith on 05/19/2013, 10:33 AM - view
yes but I wanted to advertise it for real money too haha

Just clarifying that this is against the rules. :)
Cooldowns have been reset for everyone before the post went up, but are still active.
Grats! I'm envious of folks who get summer breaks! :D

And no worries, there is no automatic action taken for the forum score tiers.

(I'll move this to Off-Topic.)

Transfers are free right now until Tuesday. I'm not sure if it was clear enough.

To: All our awesome TERA fans

Subject: Server Transfers Now Available to Lake of Tears and Ascension Valley

Until now, we’ve offered free server transfers for everyone…to anywhere except two servers: Lake of Tears and Ascension Valley. I’m happy to announce that these servers are now open for transfer (to and from), however it also comes with another very important change. Free server transfers will no longer be available after noon PDT on June 11, PDT. After this date, there will be an EMP fee to transfer servers, so make sure you are on the server you want to play on before noon PDT on June 11.

As of right now, everyone’s server transfer cooldown has been wiped clean, and transfers are open to all servers with the current restrictions in place: level 40; 20,000 gold limit.

At noon PDT on June 11 , the new restrictions will be as follows:

- 2,750 EMP for standard players; 1,650 EMP for elite players
- Character must be at least level 20
- 50,000 gold transfer limit
- Five-day cooldown

Other restrictions still apply. Please see the FAQ for more details.

Thanks, and see you in game!

If we could put the Village Atlas on the Elite Bar we would. This part has nothing to do with pushing people towards buying more from the store and everything to do with a technical limitation. I know there are a lot of conspiracies over what we do, but offering the best Elite Status experience to you is in our best interest. The day that BHS says they have it figured out is the day I personally fly over to get the fix and put it on our servers.

Although our solutions are not the perfect ones, we are trying to lessen the hassle of this. Other territories are faced with the same problem as well (we've asked), so it is something they are looking to fix.
Edited by: Treeshark 1 minute ago
(Moving to Off-Topic)
Discussing moderation action is against forum rules. Please keep it to support tickets.
Hello folks,

We will have a quick restart on all of our servers tomorrow morning.

On June 6, all servers will be unavailable from 8 a.m. to 8:30 a.m. Pacific Time:

  • Mount Tyrannas - PvP
  • Lake of Tears - PvP
  • Valley of Titans - PvP
  • Tempest Reach - PvE
  • Ascension Valley - PvE
  • Celestial Hills - RP PvE

For real-time server status, please refer to the Server Status page. Thanks for your patience.
Edited by: Minea 5 minutes ago
Unfortunately those weren't viable because we couldn't/can't change the item characteristics. (Stackable, non-stackable, expire before being claimed from Item Claim, etc.) :(
We'd like to and we've been trying. This is us trying to make things more convenient for everyone in the meantime.

Yep, they are for alts. :)
Edited by: Minea 4 minutes ago - Reason: added last line

Your elite status already gives you great perks, but there’s always room for more good stuff. Starting June 4, you will receive five 3-day village atlases with each month's subscription renewal—perfect for letting your alts get around the world quickly.

Remember—the time doesn’t start counting down until you move your village atlas from Item Claim to your inventory. And if 15 days just isn’t enough, you can always buy more from Valkyon Outfitters!

Elite status just got that much better!
(I'm moving this to Off-Topic as this isn't really TERA-focused.)
I'm afraid this is against our forum rules. Please do not request for money or advertise non-TERA/En Masse business/products. :(
Be nice, there is no need to be feisty. :)
(Let's keep this civil and on topic, folks. This back and forth jab has gone on long enough. If you have nothing constructive to say, move on please.)

In April, TERA fans flocked to Fraywind Canyon in droves to join in the action—and we noticed. Now we are pleased to announce the return of the equalized battleground, with new team colors for the summer season.

To join the action, all you have to do is queue up for PvP by selecting the Fraywind Canyon—Equalized option in the battleground matching system. When you enter, your armor, weapons, and jewelry will automatically be converted to standardized PvP gear, in either black or gold, with the same number of crystal slots and level restrictions as your original gear.

Customize your gear, then join in the battle to capture pyres, kill opponents, and reap Bellicarium rewards!

The return of equalized battlegrounds is just one of our improvements to TERA. Be sure to check out our latest patch notes for other ways we are working to bring you the best MMO possible!
We're going to keep it going as long as players are interested.

The B is for bringing back equalized battlegrounds. Check out the full patch notes for 19.04.05b.

Looking to stock up on spellbinds? Now is the perfect time: for a limited time, all single, 5-stack, and 10-stack spellbind boxes are half price. Each box is guaranteed to contain 50 spellbinds and may contain twice that.

The sale begins on Wednesday, June 5, at 11 a.m. PDT and ends Monday, June 10, at 11 a.m. PDT. Don’t delay!

An update, we are going to restart all servers tomorrow morning to address this issue. (More information here: http://tera-forums.enmasse.com/forums/server-status/topics/6213-All-Server-Restart-at-8-am-Pacific-Time)
Hello everyone,

We are having a quick restart on all servers to address a specific server login issue some folks are experiencing.

On June 2, all servers will be unavailable from 8 a.m. to 8:30 a.m. Pacific Time:

  • Mount Tyrannas - PvP
  • Lake of Tears - PvP
  • Valley of Titans - PvP
  • Tempest Reach - PvE
  • Ascension Valley - PvE
  • Celestial Hills - RP PvE

For real-time server status, please refer to the Server Status page. Thanks for your patience.
Edited by: Minea 2 minutes ago
(I think this thread is more suited for the Arts & Media section.)
We're giving away some different types of stuff like last week. :)

Also Slubber, D:
Edited by: Minea less than a minute ago
Hello everyone,

Treeshark, in his infinite scariness, wants to hunt Tonka and Minea down! This will happen at 3 p.m. Pacific Time today.

If you are on Lake of Tears during the stream, you have two options:

1. Join Treeshark's outlaw army to hunt Tonka and Minea. :(
2. Join Tonka and Minea to help them escape Treeshark's evil army. :)

We'll be asking for help on Lake of Tears when we begin. Tonka and I will be moving from point A to B, but we're keeping the location as a secret. (Treeshark's always swimming around on the forums...)

Join us on TwitchTV!

Is your name so last year? Do you want to make your name as über as your favorite achievement title? This sale is for you! Name change vouchers are 50 percent off this weekend. The discounts start Friday, May 31 at 11 a.m. PDT and end Monday, June 3 at 11 a.m. PDT.

I'd love to do "I see your double droprate weekend prep and raise you with...." but I'm at work. Also need to hit the grocery store. ^_^;;
Lunaus on 05/31/2013, 09:50 AM - view
We are to be served to their masters.

Just like the tasty hobbits to the mountain trolls. :)
Kelsaik's Raids (10/20) don't receive the double droprate buff for instance bosses.
@OP, Sorry to hear that you're having issues. Please contact our Support Team for help. After all, that's what our team does and we'll get back to you as soon as we can!

On a side note, goodbye posts are not allowed on the forums. For more info, please see the Official TERA forum rules.

Brascus on 05/30/2013, 11:59 PM - view
My posts have stayed the same. I bashed the game and made dev threads all the time. Some naughty people on here use the voting system in ways it was not intended, although I don't blame them since the voting wasn't really thought out very well.

Should probably limit number of votes per day so people don't go willy nilly voting on everything that doesn't need their opinion. Sometimes people get down voted for nothing like saying "hi" and some people on here are really vindictive when others don't agree with them as well. Also whos stopping who from making a million accounts and up voting themselves.

Correct you have stayed true and hostile from start to finish :)

We know all accounts created by the same person because it is a huge red flag for things like RMT. Not really worth flagging yourself to try and bump up a title, everyone has their secrets and all it takes is a bit of attention.

Not to mention the annoyance of actually voting for yourself thousands of times. To each their own, the end of the day it is a title on a forum - if there wasn't all these fun 'what ifs' then the system would be pretty boring.
It'll happen. :) There was a pinned thread about it until just a few hours ago in General Discussions and the news announcement is up now.
Instance bosses have double droprates.

TERA’s anniversary has ended, but there’s still plenty to celebrate—June drops in with double drops! This weekend from noon Friday, May 31 until noon Monday, June 3 PDT all dungeons in TERA: Rising will double the drop rate on bosses.

Party up for more weapons, more gear, more cash—more everything.
Thanks for the post Xenoie. We care about the game - it supports our entire business and subsequently each of our families - so of course we also want it to be the best game it can be as well.

We try and communicate our ideas and opinions as much as possible but we also know it can always be done more. Thanks for your feedback on the matter.

You’ve seen Gourmando running around from the T-E-R-A event. Now our anniversary month is winding down, and we’re making him available for all! Gallop into battle on Gourmando, the infernal glutton. Watch everyone drool with envy as you regenerate HP just by riding your mount.

Starting Thursday, May 30, you’ll find permanent account versions plus 7- and 30-day character versions of Gourmando in the Mounts and Pets tab of Valkyon Outfitters. Permanent character versions of both Gourmando and Munchhausen can be won from the big lugs loot box, available in the Loot Box tab of Valkyon Outfitters.
No necro'ing please.

Minea aka Destroyer of Zombie Dreams
(You already have a thread that was moved to Languages section of the forums. Please do not create more threads as this is considered as spam. :( )
Khandi on 05/30/2013, 09:37 AM - view
Mine are 2 elite accounts :)

But really Knoxxer, lets put some transparency into it and see who is up or down voting people.

I considered it. Reddit allows you to turn it on but defaults it as off. I find systems that default to off just don't get used.

I like the current privacy of it because it allows folks to vote without worry.
AkizukiRyou on 05/30/2013, 09:34 AM - view
But I live in Arizona and it's already been over 100 degree's multiple times! Also I want it to be fall already because I'm not a fan of summer here.

As much as I love Texas - I don't miss the heat moving up here to Seattle. Haven't burned my hands on my steering wheel yet.
Khandi on 05/30/2013, 09:28 AM - view
I just thought of a way to enjoy this feature a little more.

If you can go through and down vote someone out of spite (or up vote out of love ./blush) then we, and everyone else should be able to see you is up/down voting a comment and the posters history.

For example, I have always enjoyed your posts Jarvan and if you could see who has voted you, you would see that I have and everyone should be able to see it as well.

Don't forget that you have to make a ton of posts to actually get downvoted. Someone like who posts way too much like Fatwa is going to be more vulnerable then someone who posts once or twice a week. By posting more - for better or worse - you are putting yourself out there to be judged.
Bayon on 05/30/2013, 09:27 AM - view
EME is probably familiar with how redundant account voting works. Once an account is flagged it's undoubtedly corrected.

We have always looked for multiple account folk as a red flag - no different for the forums.
Summer starts in June, and REALLY heats up in early July.
Khandi on 05/30/2013, 09:20 AM - view

So how do you keep people from going through and down voting someone out of spite? And having to go in and fix it again?

We can see the outliers quite easily and check them out if we want for legitimacy. For the most part it evens out.

I am enjoying watching everyone figure out the system, guess that means it was a good addition to the forums to receive this much attention.
Alright I laughed... I am a terrible person.
Upvotes all around!
Thank you for the update, OP. I'm sure everyone in this thread is happy to hear that you're able to play now. :)
Heya TwinLamp,

Sorry to hear that something this happened to you. :( You are correct that we don't do callouts on the forums, but please do report the players if they are intentionally disrupting others, along with any evidence you have using the in-game report function. These reports and records will help us take appropriate action towards those.

Thanks and see you around on the forums!
We changed the Suspicious threshold to be a bit more lenient. A few of you have been cleared of your wrong doings... for now.
Runespider on 05/29/2013, 09:07 AM - view
I think they already said they would ban for negative scores.

It's a great way for 1 single person to get someone banned if they dont like them.

We won't have blanket bans for going really negative. We will look at the hostile folks as a red flag and a piece of a larger puzzle.
Kultra on 05/29/2013, 08:19 AM - view
Well Fiend, the issue with seeing your own votes is double. First of all, the "self upvote" for posting is never counted, so all your totals just adding up are wrong (that is, if whoever made up this system knows anything about how reddit implemented it). Also Elite posts count as double, so anybody with enough free time (we play an MMO after all) will just go down your history and downvote everything you have ever posted just for the lulz.

This isn't exactly true. Anyone who has ever paid us anything counts for 2. For example if you just bought EMP you will forever get 2 votes for or against. Elite and Founder's also qualify you for 2.
(Don't get caught by the zombies.)

(covers the necro'ed thread with dirt)
We should be back up both on the web and in the game.
Miraboreas on 05/28/2013, 04:28 PM - view
Minea would've been hostile for the ice box thread alone.
Checked, -172 now.

This is how we calculate Minea's pay so it wouldn't be fair to show the number to everyone.
Actually it appears things are updating in real time. Hmm.
AkizukiRyou on 05/28/2013, 03:36 PM - view
People like Kultra, and Phaere are -1 too, These are people who we can see contribute to the community in meaningful ways, try to be helpful, and all that... I think your scale for -1 is too easy to hit.

I agree - but sometimes being helpful isn't necessarily popular.

That said we can adjust the threshold for the titles if it proves we chose the wrong numbers.
Just a bit suspicious :)
We have set the titles to reflect your score it should be updated to reflect your contribution to the community over the past 2 weeks.

Progress should happen automatically at this point and updated late each night.
(Moving this to Languages section)
Our latest ETA is between 5 - 5:30 p.m. Pacific Time.
Redirecting to the new thread...
Hello everyone,

Both of our web and in-game stores are currently under maintenance.

We are applying a hotfix to the issue we were working on (mentioned in the previous web store maintenance thread). ETA is approximately ~2 hours.

Thank you for your patience.
We are aware of this issue and are working to address it. :(

(Please note that petitions are against the forum rules.)
The latest information is in the pinned thread 5/28 Web Store Maintenance 12:10 p.m. Pacific Time, which is for the web store. Sorry for the inconvenience!

Hello Psycho727,

I'm sorry you've encountered this issue. I understand that you're frustrated, but our Support Team will have the latest information/communication in the support ticket/chat you've had with them. Thanks.
Hello everyone,

We are starting a maintenance for our web store to address an issue.

Please note that the in-game store is still available. We will update you as we have more information.
Edited by: Minea 1 minute ago - Reason: added time
We have completed the web and in-game store maintenance. They are both available now. Thank you.
Killing it with fire.
The web and in-game (Valkyon Outfitters) store maintenance is being extended. Current ETA will be around 11am pacific.
Maintenance has been extended until 8:30am Pacific for all game servers this morning
The web and in-game store maintenance is being extended. Current ETA is 9 a.m. Pacific Time. We will let you know as more information becomes available. Thank you.
If messaging did not occur then it was a mistake which will be corrected. The only time a warning won't happen are when game servers going go down unexpectedly.

As for the downtime -- the store was an 8 hour maintenance which is running a bit behind and will be another hour. The game server will be normal downtime and should be up very soon -- hopefully by 8am Pacific.
Hello everyone,

We have an upcoming maintenance for web and in-game stores on Tuesday, May 28, starting 12:01 a.m. Pacific Time. This will last approximately 8 hours, and the stores are expected to reopen at 8 a.m. Pacific Time.

Date: May 28 (Tuesday)
Time: 12:01 a.m. Pacific Time - 8:00 a.m. Pacific Time (approximately 8 hours)

Since both the web and in-game stores will be under maintenance, you won't be able to purchase EMP or other items until the maintenance is complete.
We should be back up again. Thank you all.
Hello everyone, we are seeing this issue across different browsers and payment methods. Please contact our Support Team for technical help. Thank you for your patience.
I'm going to redirect it to the pinned thread so that it's easier for everyone to track this.
Hello folks,

We're seeing correct EMP being purchased and delivered but we are getting reports of some folks having an issue while trying to purchase EMP. We're looking into it and we'll keep you updated in this thread.

In the meantime, please make sure to enable the 3rd party cookie. Also it can take a few minutes for the purchased EMP to be displayed. (Clicking on "Buy EMP" from the forums will take you to the Store page where it will display the account's EMP.)
We're actively looking into this now. Thank you for letting us know.

I'll update you guys in an hour from now (at 2 a.m. Pacific Time), possibly earlier if we get more information.
I think you may have been a smidgen early. I see the bonus displayed properly. :)
We have recently added a few new bundles in Valkyon Outfitters!

Elite Status Sampler Pack

Enjoy the boosts elite players receive daily: 100% more XP, 100% more gold from mobs, 100% more gold from quests, 100% more reputation. These boosts persist for one hour of play time; their time decreases only while playing.

Full Cat Costume Bundle
: Available for human female, high elf female, castanic female, elin

A bundle containing a cat suit, a cat ears head-slot accessory, and black horn-rimmed glasses at a reduced price.

Maid to Work and Twice-Maid Bundles with Race Change Voucher

Maid bundles with a race change voucher packed in at a reduced price.
Thanks for joining us today, everyone! Also special thanks to those who teamed with us on Ascension Valley! :D


(And I meant to say have a good weekend before the end!)

The LEGION is one of the most established guilds in TERA. But for some of the newer community members, could you tell us a bit about your guild and its history? How would you describe your guild?

The LEGION has been with TERA since release. The creators, along with myself, left a number of guilds during beta to launch our TERA branch after finding out more of us were going to play than previously expected.

The LEGION actually goes by the LEGION Gaming, and have been playing together for close to 10 years. We enjoy a very social environment that has always been encompassed by competitive gameplay in both PvP and PvE settings. We like to engage the community of every MMO we play and have been extremely pleased with what En Masse Entertainment has developed with TERA.

We are an endgame guild, but do not get that confused. We are a family of friends that game as a hobby—doctors, lawyers, engineers, ex-military, and other professionals just enjoying a break from life as talented gamers!

Do you have a motto or philosophy that you follow as a guild? How does it reflect the guild’s focus and activities?

We believe that you recruit the player, not the toon. The LEGION doesn’t focus simply on gear and in-game accomplishments, but how the player interacts and performs. Some of our best players came from our officers giving a new player a chance to learn TERA, get involved, ask questions, and progress. We realize that some very talented players are out there who are simply new to TERA and need the chance to ask questions and get accustomed.

We also aggressively recruit players who are already well established, but may be seeking a better environment then their current situation. We refrain from “poaching” players currently guilded, but we do welcome all who inquire about us.

Our focus has always been to have fun while gaming. For us, gaming is more than a hobby. It’s a break from what goes on in our day-to-day lives. We don’t plan to waste our pastime, so we run our guild with that mindset. And with this mindset comes competitive PvP, PvE, and political involvement.

What are some of the most memorable moments? Most rewarding event you have hosted so far?

Some of the greatest moments in our TERA branch would have to be the massive GvGs throughout the past year. Believe it or not, most GvGs happen because guild masters get together and work to bring conflict about.

I’ve had the pleasure of working with Ridicule, Nyieve, Lacari, Virginsoft, Isoju, Devour, Maximus.Decimus, and many others. These guild masters have been crucial to keeping people entertained and involved on Mount Tyrannas (formerly Valley of Titans). Often players are misinformed that we hate each other, but little do they know we are always brainstorming to help bring about fun “wars” to keep everyone pleased. These guys work very hard, and it’s been great getting to know them. Please be sure to give them a “thanks” next time you talk to them!

Our most rewarding event had to be “Battleground Roulette.” We have over 1,000 players on our stream, eight great teams, and who could forget the epic battle between Overpower and Man Up?

Haiimon’s famous disconnect and Man Up barely winning in the end. Quite the movie finish.

The event was fairly easy, as we had pre-made teams of 14 plus 1 LEGION captain use the 15-player battleground queue system. Perhaps in the future we will do another one!

How do you think TERA’s community will evolve? What role do you see the LEGION playing?

En Masse Entertainment has one of the best support staffs I’ve seen through my years of MMOs/MUDs. I couldn’t identify a better group of game masters that actually help, inform, and “game” with their player base.

The new content will certainly invigorate an already thriving community. Other MMOs have tried to replicate the unique combat TERA offers, but they’ve had little luck. TERA’s combat traps the player, and I can’t see myself ever getting away from it. How can you replace the popori backstep?

Include the new patches, dungeons, alliances, and PvP and we have plenty of gaming in our future to keep us busy. I look forward to it, and so does our guild.

As for the LEGION, we’ll continue to push forward; we love to compete. We will work to down the new raids as they are released and have one hell of a time participating in the new PvP content. We’ve had great success with 15 straight Vanarch Reigns and are eager to work with the new political system.

I anticipate some fun conversations with Ridicule (GM of Nerdrage) and Virginsoft (GM of Overpower) as the federation patch will enable some exhilarating alliance battles.

What would be the requirements to join the LEGION? Anything you look for in particular?

The LEGION thrives on dedication and organization. While we are only recruiting 60s, we do ask that players post an application on our website, TheLEGIONgaming.com.

The LEGION requires Teamspeak 3, an interview with an officer, and a few group runs through battlegrounds or one of TERA’s wonderful dungeons. We gauge how the player performs, interacts, and responds during this brief trial/interview.

We have found that doing this gives us a much higher caliber of player, as opposed to just inviting people randomly. This results in great friendships, an active core, and talented player base.

Ultimately, we are a PvP/PvE community, we participate in all aspects of gameplay. Our members do not get involved with just one facet of TERA.

Anything you’d like to say to the guild members? To En Masse?

It’s been an absolute pleasure leading the LEGION in TERA. I could not think of a finer group of players to spend my free time with. We’ve had some remarkable accomplishments throughout the game, and I look forward to future conquests.

I want to give a special thanks to my officers. Without them, much of our success would be limited: Lethy, Phedre, Lilena, Goku, Naliona, Kertz, and Bad. I couldn’t imagine running our group without your support and hard work.

As for En Masse Entertainment, keep up the incredible momentum. TERA is by far the most unique MMO on the market, and I do not see anything slowing down the rich environment you’ve established for your player base. The staff, as I have mentioned, is actively engaged in all forms and fashion, and you’ll always have a dedicated group with the LEGION. Thank you Minea for taking the time to interview the LEGION and myself, your support is much appreciated.

See you all in game!


We'd like to thank Americanhero and the LEGION for the interview!
One of them wasn't entirely my fault lol
Not 20 man, at least not yet. (I don't want to cause suffering to that many people...)

What kind of stuff? I thought you wanted to watch us stream for fun, not for the stuff. :( /sad

Ride like a frost giant on Sleipnir! Leave behind an icy cold trail to match the icy cold in your veins. Permanent versions of the frosty Sleipnir are 33 percent off this weekend, while the 7- and 30-day Sleipnirs are 50 percent off.

Not in the market for a mount? How about an XP boost? Get 1- and 7-day 50% XP boosts or 1- and 7-day 100% XP boosts—all at half off the usual price!

The discounts start Friday, May 24 at 11 a.m. PDT and end Monday, May 27 at 11 a.m.
During the Saturday promotion, if you purchase the highest tier of EMP ($100), 22,000 EMP will be given. Currently the bonus is at 20%, which makes 11,000 >>> 13,200 EMP. But it will be double bonus on Saturday, which makes 11,000 >>> 22,000.

Also the bonus EMP will just be extra EMP, and will act just like the regular EMP. No need to worry about it going away. :)

Hope it clarifies some questions.

Get more bang for your buck when you buy EMP this Saturday!

For one day only, $10 buys you not 1,100 EMP, but 2,200 EMP! Want more? En Masse is doubling all the base denominations in the EMP store. For just 24 hours, when you buy EMP, here’s what you’ll get:

$10 = 1,100 2,200 EMP!
$20 = 2,200 4,400 EMP!
$40 = 4,400 8,800 EMP!
$100 = 11,000 22,000 EMP!

The sale begins this Saturday, May 25, at 12:01 a.m. PDT and ends the same day at 11:59 p.m. PDT. Don’t delay! Deals like this don’t come along often!
If you are having a technical issue and have tried our suggestions in the FAQ section, please contact our
Support Team for help.

Also please remember to follow the forum rules and keep your posts civil.
Nice! And thank you for sharing! :)
Chat support will not be available between 2:00pm and 3:30pm PDT on May 23rd. Standard chat hours will resume the following day.
Hello everyone,

On Sunday night, we started to see reports that some members of our community were having issues accessing our website and/or game. This was due to a routing equipment disruption on our network which caused a loss of access to selected resources. The routing equipment has been updated and the issue was resolved yesterday afternoon. We will continue to monitor to ensure the routing equipment is properly updated and configured. We’re very sorry for the inconvenience this has caused and thank you for being patient with us while we worked through the issue.

As a small way of saying thank you, we'll be running a double drop weekend starting on May 31 for everyone. In addition, all elite users should have received a package containing 100% XP/gold/reputation boost (1-day) and 2 instance reset scrolls in Item Claim for anyone who may have missed the chance to use the boosts before we resolved the issue. We will have a more formal announcement for the double drop weekend as we get closer to the event date. Thank you.
Locking this, keep all your info safe in our ticketing system please!
bhao on 05/21/2013, 02:03 PM - view
i only checked the event faq... forgive me.

I added that question in there now after seeing this thread :)
Gourmando from the T-E-R-A event is permanent, character-based, and tradable (until you use the skillbook).
(Heya folks, instead of replying to an old thread from October, please feel free to create another to discuss berserkers. We prefer'em fresh not dead & necro'ed. Thanks!)
The T-E-R-A event is now live. More information here. :)
It’s our anniversary‚ but we’re giving you the gifts!

From May 21 through May 31‚ players will find boxes containing anniversary gifts scattered around the world of TERA. Bust these open to collect prizes and rare collectable letters. When you have a full set of four letters and can spell TERA‚ click the letter A to get the infernal glutton mount‚ Gourmando!

Check our anniversary event page for more details!

Edited by: Minea 1 minute ago
Hello, all!

Everyone who's participated in one of our login event from May 15 to 19 should have received a stick of 3 strongbox keys by now. This wraps up our daily login present event. Thank you!
If you guys can try and let us know if it's working for you, that'd be great. :)
No eta so far, I will share it as soon as I hear it though!
We've been updating the pinned thread above. Thanks!
Hello everyone, our operations has been working nonstop and have identified the cause. We are taking steps to resolve and prevent this from happening in the future. We'll continue to work on a resolution and update you as more information becomes available. We're sorry for the inconvenience. (second post is updated as well)
We've been experiencing web and login/game server issues. We've designated the pinned thread on top of this section to give updates: http://tera-forums.enmasse.com/forums/general-discussion/topics/Unable-to-Connect-to-LoginGame-Server-and-Website

As for your account status, please contact our Support team through our site if you believe you've been suspended from the game: http://support.enmasse.com/tera
Hello folks, we have more information on this in the pinned thread in General Discussions. :)
We're working to get a resolution on this, please hang in there. Thank you for your patience.
We are continuing to work on this issue. Currently there is no eta but we will update you as more information becomes available. Thank you for your patience. :(
This thread has run its course. Please remember to report any inappropriate/offensive chat in game so that we can review them and take appropriate action. It may not be immediate, but we do look at every report. Thank you.

(Also no personal attacks please.)
For May 20, everyone who's participated in our daily present event at least once from May 15 to 20 will receive 3 strongbox keys. We'll start sending out sometime today but it takes some time to be delivered, so please expect to see them today or tomorrow. Thanks! (pinned thread)
Hello everyone,

For today's present, all players who've participated in our login event between May 15 and May 19 will receive three strongbox keys. We'll start to deliver them today, but since they take some time to be delivered, please expect to see them over the course of today and tomorrow.

For more information on this month's events, please check out our event page. Thank you for continuing to celebrate our anniversary month with us!
Edited by: Minea 1 minute ago
Please stop creating "vote" threads. We want the forums to host a healthy discussion instead of just inviting people for +/-, which is really too similar to a petition. :(
Redirecting to the pinned thread here: http://tera-forums.enmasse.com/forums/general-discussion/topics/Unable-to-Connect-to-LoginGame-Server-and-Website
Redirecting to the pinned thread here: http://tera-forums.enmasse.com/forums/general-discussion/topics/Unable-to-Connect-to-LoginGame-Server-and-Website
Edited by: Minea 4 minutes ago - Reason: wrong link :(
Hello folks,

Some users are experiencing an error that prevents them from connecting to the login/game servers and webpages. We are aware of this issues and are working to resolve them.

We'll continue to update you as more information become available. Thank you for your patience.
Edited by: Minea 2 minutes ago
It's not Canada, we're seeing folks all over the world (including US) having an issue.

Here is the thread we've been updating: http://tera-forums.enmasse.com/forums/general-discussion/topics/did-servers-die
Unfortunately the fix we've tried didn't work as we hoped. We're still working on it and will update you. Thank you for your patience.
We're still looking into this and the Support site issue as well. I'm sorry about the inconvenience. :(
We are aware that the TERA support site is not currently accessible. We are working to resolve the issue as quickly as possible.
So is checking the last post date and not necro'ing threads. :(
We're looking into this. Thanks for your patience. :(
Hello folks, we're looking into this.
Let the dead thread be, folks.
If you see any suspicious activity in game such as this, please be sure to report it to our Support Team so that we can investigate and take appropriate action. Thanks!
Thanks for watching our stream! It was really fun to see you guys in character and we had a lot of fun!

(And I'm sorry if I didn't get to reply to everyone's roleplays around us, there were so many good conversations I could join in but I was busy trying to get us where we needed to go.... Or at least where I think we needed to go.... haha.)
Roda on 05/17/2013, 04:12 PM - view

Gather round and watch as the story unfolds...
Hello folks,

Knoxxer, WallyPark and I will be taking an in-character journey on our roleplay server, Celestial Hills, at 3 p.m. Pacific Time today! Also we'll be doing giveaways in stream chat!

Join us! :)


In a world filled with dangerous monsters, an amani sorcerer embarks on a journey to find answers about his past. He is joined by a baraka lancer who holds a clue on what happened to his family, and a high elf priest willing to guide them through the perilous area for gold.
I think the idea and intention behind this thread is great, but I'd rather encourage class-specific discussions in the class forums. That way you know the discussion will receive proper responses for the class experts. Thanks. :)
Great guide! See you folks in Sirjuka Gallery sometime. :)
(moving to Off-Topic section)

The end of winter means that snowsuits are out of fashion. But it’s always winter somewhere. Why not stock up on cold-weather clothing now, when it’s one-third off?

We’ve got snowsuit fashions for every size, shape, and race, from elin to baraka—all 33% off in the Costumes tab of Valkyon Outfitters!

Human Male Snowsuit (Permanent)
Human Female Snowsuit (Permanent)
High Elf Male Snowsuit (Permanent)
High Elf Female Snowsuit (Permanent)
Amani Male Snowsuit (Permanent)
Amani Female Snowsuit (Permanent)
Castanic Male Snowsuit (Permanent)
Castanic Female Snowsuit (Permanent)
Popori Snowsuit (Permanent)
Elin Snowsuit (Permanent)
Baraka Snowsuit (Permanent)

The sale starts Friday, May 17 at 11 a.m. PDT and ends Monday, May 20, at 11 a.m. PDT, and only applies to permanent versions of these items.
It's on Wally's list. No ETA.
It's on Wally's list. No ETA.
Although we appreciate your efforts, please stop necro'ing old threads to get votes.
Such a helpful guide! :)
(I'm moving this to Off-Topic as its focus is not TERA. Also, let's try to create a post that contains sufficient content to promote healthy discussion. Thanks!)
We always want to promote constructive discussion, not a simple on ups or downs. Instead of asking people to just vote, we'd like to request folks to leave constructive feedback by expressing their thoughts in the existing threads.
We offer torrent download: http://support.enmasse.com/tera/slow-download

Hope it helps!

(Going to let the dead thread lie in peace..)
Love it.

(@OP, If you've ever purchased the game, you already have the founder status. Feel free to check it out! :) )

If you can’t stay cool this summer, you can at least look cool—with new Icetouch and Icegrip weapon skins.

Starting today, visit Valkyon Outfitters to purchase 7-day, 30-day, and permanent versions of Icetouch weapon skins for all of your favorite weapons.

Looking for something a little more bone-chilling? Pick up an ice box loot box from Valkyon Outfitters, for a chance to win the Icegrip weapon skin.
En Masse Store and Valkyon Outfitters are both available. (Ice weapon skins as well.) Thank you for your patience. :)
Redirecting to the existing thread here.
Servers are up now, please remember to hit the "refresh" button. :)
Edited by: Minea 2 minutes ago
sevensevenohfour on 05/16/2013, 11:02 AM - view
To clarify, if someone is making racist/sexist/whatever remarks in the chat channels, you can report that regardless of the language they are using. It's just no language is prohibited per se.

Yep, please do this so that we can review the case and take appropriate action. En Masse is the North American publisher of TERA but using a non-English language to circumvent moderation is definitely NOT okay.

Thanks everyone for being helpful. :)
The last one I'm aware of was on Friday on all servers. :)
Good morning. There will be a server restart at 11 a.m. Pacific Time.
We are having a quick restart on all servers to implement the fix for warrior's Combative Strike bug.

On May 16, all servers will be unavailable from 11 a.m. to 11:30 a.m. Pacific Time:

  • Mount Tyrannas - PvP
  • Lake of Tears - PvP
  • Valley of Titans - PvP
  • Tempest Reach - PvE
  • Ascension Valley - PvE
  • Celestial Hills - RP PvE

For real-time server status, please refer to the Server Status page. Thanks for your patience.
If you have any questions at all about our regional blocking, take a moment to review our two articles on this very topic. You will always find the most up-to-date information on our policy there.


Hello folks,

Currently the En Masse Store (web) and Valkyon Outfitters (in-game) are unavailable. We are working to resolve the issue and will keep you updated.

Gameplay is not affected by the store unavailability. Thank you for your patience!
Kultra on 05/15/2013, 03:55 PM - view
What exactly does Hot take into account? just the amount of views? an average of views over time? the voting?


Maybe I'm just too used to reddit, but shouldn't the up/down arrows have different colors? both being blue is kinda of confusing &gt;_&gt;

Hot is a ranking based on positive votes. We have an algorithm that takes time into account so that newer posts have more weight.
(Let's keep this thread on topic. Also please make sure to keep the posts constructive and civil. Thanks.)

As part of the celebration of the first year of TERA, we asked you all to submit artwork depicting your best memories of TERA. We’d like to thank everyone who participated. Your art was so impressive that we had a hard time choosing just five favorites. But we finally arrived at a decision, so please join us in congratulating the winners!

Luna.Sol (Tempest Reach): Defeating Nightmare Shandra Manaya

Borromi (Ascension Valley): Discovering Timeless Woods

Poolish (Mount Tyrannas): Hanging Out With Friends

Razorstrike (Tempest Reach): untitled

Serenneth (Mount Tyrannas): Very First Pegasus Flight

Their artwork will now appear on loading screens in TERA throughout the month of June!
What's Hot should now be updating correctly.

Ok edit is fixed :)
(Moving this to Languages section of the forums)
vika on 05/15/2013, 02:54 PM - view
Very interesting! I like this a lot. :D

Maybe more people will get attracted to the forums.

At the very least we hope the voting gives lurkers a say without having to post and that the What's Hot section will be a nice way to glance at what you guys are interested in.

Otherwise the forums will just continue as normal.
AkizukiRyou on 05/15/2013, 02:42 PM - view
Point proven, look at the past few pages in this thread, everyone is neutral, even though it automatically + you. Which means there are people who will just go in and click minus on everything. So yeah, high threshhold needed.

I have the next titles both positive and negative set to a million plus right now. After a week I will see the average gain and loss and set titles appropriately. Impossible to predict without real data. The plan is for them to take time to achieve - forum grind in full effect.
AkizukiRyou on 05/15/2013, 02:25 PM - view
Oh Knoxxer, when you post does it automatically + the post for you? It seems to be but I just wanna make sure I'm not crazy.

Yes but this is subtracted from your score. So just posting won't up your title. This just saves you the trouble of voting for yourself.
We are still ironing out a few things.

The 500 error...
What's Hot won't be great for an hour or two once votes start adding up...
The hover going to the left sucks and will work on getting it fixed...
We are missing a string on the hover scale...
We lost commas on the thousands for replies and threads....
Some wacky displacement on the UI elements...

Wally is on the case!

We will be updating the forums with a bunch of new features and tweaks within the next few hours. There shouldn't be any downtime. We hope the update results in a better forum experience, both in terms of better content and user experience. On to the changes...

Voting System:
You can now vote on individual threads and replies to threads. By voting as a paid player you increase or decrease the total score by 2. If you are a free player then your vote will increase or decrease the score by 1. A paid player means someone who has paid us any amount – EMP, Elite, or Founder’s at any point in their account history. These votes will be used for the new What’s Hot feature and the new User Rating Score.

What’s Hot:
This is a new way to view threads on our forums. It is not a new forum but instead it is an aggregate view across all forums of what is hot. Hot is defined by what you guys are voting on vs. the time it was posted. This page will update about every hour with the latest hot threads so there is no need to constantly refresh it. For the redditors out there this is essentially the front page of our forums. Please note that we are not ranking the replies within a thread and they will remain in chronological order so that you guys can just continue discussion as normal.

User Rating Score:
All votes cast for or against your threads and replies are now collated into a User Rating Score. The actual score is hidden but manifests itself through a scale of -2 to 5, totaling 8 ranks with 8 different titles**. The titles will give an indication of your contribution to the forums to the community. For other players this should help by adding weight to or against a post they are reading. I would highly discourage trying for the -2 title because we will pay particular attention to those players and it could lead to suspension for not being constructive to the community. Much like our reputation system in the game the titles will take time to achieve, think weeks not days in terms of moving up a rank. Titles will be calculated on a daily basis.

We do understand that you guys will try and game the system but the benefits are marginal (a forum title) and the detriments could be severe (suspension of forum and game). So play nice and let’s all try and work towards a healthier forum community.

** Titles will not change for the first week as we evaluate the amount of votes. Once we see the amount of voting activity we shall set the internal score necessary to achieve each title.

Miscellaneous Updates:
  • We added a new avatar icon – Kelsaik
  • The reply box is no longer eye-bleeding-white
  • Replies & Views and Threads & Posts are combined for less columns and more room for the thread title
  • Time stamps are removed at the thread level, they are still visible once you click on the thread
  • The Mark All as Read button is now on the bottom left and the Page Numbers are in the middle
  • Languages such as Korean should now display correctly in our forums
  • We have removed the icon legend at the bottom of the page in favor of mouse overs
  • We've been working with BHS and our goal is to implement a fix within a day or two.

    (Updating the second post as well.)
    Until the end of the month-ish.
    Redirecting to the existing thread of the same topic.

    Also what Ryou said about thread title + please don't spam the forums by creating multiple threads. Thanks!
    Edited by: Minea 1 minute ago - Reason: adding link
    This thread/discussion has run its course. To everyone who's remained calm and constructive throughout the discussion, thanks. We appreciate your perspective and feedback.
    Locking this because there is a known thread on this very topic: http://tera-forums.enmasse.com/forums/general-discussion/topics/Combative-strike-bug
    IronThistle on 05/15/2013, 09:13 AM - view
    True, Solomon, but none of us are opening our inventory in the middle of a boss fight to check the potion cooldown timer... :(

    I realize this -- just stating it so others know that the timer does display somewhere.
    Yes we are aware of this and looking into it. The cool down timer is not showing on the skill bar. It does display correctly in your inventory.
    Yes we are aware of this and looking into it. The cool down timer is not showing on the skill bar. It does display correctly in your inventory.
    Let's use the existing thread with the official reply, there is no need to create another thread on the same topic.

    We're aware of this bug and trying to get a fix.
    We welcome feedback, but please make sure to keep the post constructive and civil.

    The daily challenges were your raffle entries for the Icetouch and Icegrip weapon skins, and these extra items were a way for us to make sure the time and efforts spent on challenges didn't go wasted. Some items are also tradable, so please feel free to trade them if it doesn't fit your character's style. :)
    Hello everyone,

    We understand that some folks' instance runs were interrupted by today's server outage and we will be sending out an instance reset scroll through the parcel system in approximately 30 minutes.

    Please note that this scroll does not reset Kelsaik's Raid, however. If you were in Kelsaik's Raid at the time of the outage, then please contact us so that we can try to help.

    We are also experiencing a delivery delay for the purchased items. We are currently working to resolve the delivery queue and there is no action required on your part, as they will automatically be delivered.

    Thank you for your patience.
    Edited by: Minea 5 minutes ago
    The game servers are back up, you should be able to get in now. (If the servers are not available, please try refreshing the server list.)
    We're working on it!

    Hello, folks!

    Our anniversary celebration continues this week with Kelsaik's Raid and daily prizes! From May 15 - 20, you will receive various goodies including potions, dyes, cracker confetti and strongbox keys by logging into TERA every day!

    Please remember to completely exit out of the launcher and log back in to get the item each day.The daily login count resets at 9:30 a.m. Pacific Time.
    Edited by: Minea 24 minutes ago
    (Let's keep this thread constructive, folks. You don't need to agree with other people's opinion but you do need to make a constructive contribution to the discussion.)
    Minea on 05/03/2013, 09:53 AM
    Kelsaik's raid isn't temporary.

    We'll have more information on what we meant but sorry to cause the confusion! :)
    We're trying to figure out the easiest way to fix this. We're noticing that this error is happening around that %'s when folks have modded their client with some Elin files.